About the Employer This organisation operates within the financial services sector, specialising in protection and insurance solutions designed to support individuals and families with long-term planning. With a strong emphasis on ethical practices and customer care, they provide tailored guidance to help clients make informed decisions about their financial future. Financial Services Sales Coordinator - Banbury An exciting opportunity has arisen for a motivated and customer-focused professional to join a growing financial services team. This dynamic, phone-based sales role centres on guiding new customers through the process of creating a will, while delivering an exceptional customer experience. You will play a key role in building relationships, identifying client needs, and introducing additional protection services where appropriate. This position is ideal for someone who thrives in a target-driven environment, enjoys speaking with people, and is looking to build a long-term career within the financial services industry. Excellent commission/bonus opportunities in addition to basic salary. Duties & Responsibilities Guide customers through the process of creating a free Will via telephone Deliver consistently high levels of customer service and support Identify opportunities to introduce and promote protection services Book qualified appointments for customers with Protection Advisors Maintain accurate and detailed customer records Build rapport and trust through clear, professional communication Handle objections confidently and effectively Work towards individual and team performance targets Education & Skills Required Excellent communication and interpersonal skills Strong spoken and written English Confident and professional telephone manner Ability to manage customer conversations effectively Highly organised with strong attention to detail Previous experience in customer service, sales, call handling, or appointment setting is a key requirement If you're a driven and personable individual looking to develop your career in financial services, this is a fantastic opportunity to join a supportive and growing team. Apply today to take the next step in your professional journey.
Apr 17, 2026
Full time
About the Employer This organisation operates within the financial services sector, specialising in protection and insurance solutions designed to support individuals and families with long-term planning. With a strong emphasis on ethical practices and customer care, they provide tailored guidance to help clients make informed decisions about their financial future. Financial Services Sales Coordinator - Banbury An exciting opportunity has arisen for a motivated and customer-focused professional to join a growing financial services team. This dynamic, phone-based sales role centres on guiding new customers through the process of creating a will, while delivering an exceptional customer experience. You will play a key role in building relationships, identifying client needs, and introducing additional protection services where appropriate. This position is ideal for someone who thrives in a target-driven environment, enjoys speaking with people, and is looking to build a long-term career within the financial services industry. Excellent commission/bonus opportunities in addition to basic salary. Duties & Responsibilities Guide customers through the process of creating a free Will via telephone Deliver consistently high levels of customer service and support Identify opportunities to introduce and promote protection services Book qualified appointments for customers with Protection Advisors Maintain accurate and detailed customer records Build rapport and trust through clear, professional communication Handle objections confidently and effectively Work towards individual and team performance targets Education & Skills Required Excellent communication and interpersonal skills Strong spoken and written English Confident and professional telephone manner Ability to manage customer conversations effectively Highly organised with strong attention to detail Previous experience in customer service, sales, call handling, or appointment setting is a key requirement If you're a driven and personable individual looking to develop your career in financial services, this is a fantastic opportunity to join a supportive and growing team. Apply today to take the next step in your professional journey.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Recruitment Solutions (North West) Ltd
Nottingham, Nottinghamshire
The Internal Sales Advisor is responsible for managing customer relationships, generating sales opportunities, and supporting the external sales team. This role focuses on handling inbound sales activities, providing product information, and ensuring excellent customer service to drive revenue growth. This role is fully office based Monday to Friday. Benefits for Sales Advisor £26,000 basic salary plus incentives and monthly bonus 25 days holiday plus bank holidays with the option to buy more Life assurance with the option to increase cover Health cash plan including everyday medical costs and access to a digital GP Confidential wellbeing support and counselling High street discounts across retail, travel, food and entertainment Early pay access of up to 20% of earned wages Optional dental and critical illness cover Pension scheme with 4% employer contribution, increasing to 6% after year one Key Responsibilities - Internal Sales Advisor Handle inbound sales enquiries via phone, email, and online channels Proactively contact existing and potential customers to generate sales Build and maintain strong customer relationships Provide accurate product/service information and pricing Prepare quotes, process orders, and follow up on leads Support external sales representatives with administrative tasks Maintain and update CRM systems with customer interactions Identify upselling and cross-selling opportunities Meet or exceed individual and team sales targets Resolve customer queries and issues promptly and professionally Skills - Internal Sales Advisor Ability to work both independently and as part of a team Target-driven with a proactive attitude Proficiency in CRM systems and Microsoft Office Good organisational and time management skills Ability to build rapport quickly with customers Excellent telephone manner Strong communication and interpersonal skills Previous experience in a sales, customer service, or call centre role The Sales Advisor role would suit someone who enjoys speaking with customers, building rapport and being rewarded for performance. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Apr 16, 2026
Full time
The Internal Sales Advisor is responsible for managing customer relationships, generating sales opportunities, and supporting the external sales team. This role focuses on handling inbound sales activities, providing product information, and ensuring excellent customer service to drive revenue growth. This role is fully office based Monday to Friday. Benefits for Sales Advisor £26,000 basic salary plus incentives and monthly bonus 25 days holiday plus bank holidays with the option to buy more Life assurance with the option to increase cover Health cash plan including everyday medical costs and access to a digital GP Confidential wellbeing support and counselling High street discounts across retail, travel, food and entertainment Early pay access of up to 20% of earned wages Optional dental and critical illness cover Pension scheme with 4% employer contribution, increasing to 6% after year one Key Responsibilities - Internal Sales Advisor Handle inbound sales enquiries via phone, email, and online channels Proactively contact existing and potential customers to generate sales Build and maintain strong customer relationships Provide accurate product/service information and pricing Prepare quotes, process orders, and follow up on leads Support external sales representatives with administrative tasks Maintain and update CRM systems with customer interactions Identify upselling and cross-selling opportunities Meet or exceed individual and team sales targets Resolve customer queries and issues promptly and professionally Skills - Internal Sales Advisor Ability to work both independently and as part of a team Target-driven with a proactive attitude Proficiency in CRM systems and Microsoft Office Good organisational and time management skills Ability to build rapport quickly with customers Excellent telephone manner Strong communication and interpersonal skills Previous experience in a sales, customer service, or call centre role The Sales Advisor role would suit someone who enjoys speaking with customers, building rapport and being rewarded for performance. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Location Belfast, Northern Ireland, United Kingdom About Us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Service Advisor - Sydenham Tyres Wholesale Department Hours: Monday-Thursday 8.00am-5.00pm, Friday 8.00am-4.00pm, Saturday 8am-12pm (on a rota basis) Salary: £29,000 basic salary (OTE up to £35,000) We're on the lookout for a Service Advisor to join our busy and friendly team at Sydenham Wholesale Tyre Centre. As a key member of our aftersales department, you'll play a vital role in delivering an exceptional customer experience from start to finish. You'll report directly to our Trade Sales Manager Lynda, who will support your ongoing development and help you gain valuable experience in the fast paced automotive wholesale environment. This is an exciting opportunity for someone who enjoys working with people, thrives on delivering great service, and is eager to grow their career within one of the most trusted names in the industry. What You'll Be Doing As a wholesale tyre service advisor, you will be selling tyres in large quantities to businesses such as garages, car dealerships, and other retailers, rather than directly to individual consumers. Your role will involve building relationships with business clients, understanding their needs for different types of vehicles, managing inventory, organising deliveries, inventory administration, and providing expert advice on brands and performance to help businesses make profitable purchasing decisions. You will also work alongside our retail side of the business to ensure customer satisfaction. There is also potential to learn and evolve into purchasing tyre stock from our wholesale suppliers. What We're Looking For You'll be someone with energy, enthusiasm, and a genuine passion for delivering great customer service. Strong communication skills and the ability to build rapport quickly are essential. You may already have experience in the automotive industry, or perhaps you've worked in another customer facing sector such as retail or banking-what matters most is your positive attitude and desire to help people. Experience using Kerridge / ADP or similar dealer systems would be an advantage but not a requirement. Core Benefits Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers Beyond card and a wide range of exclusive retail and lifestyle discounts Commitment to Development We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Equal Opportunities Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. Employment Checks If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. Data Privacy We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Apr 16, 2026
Full time
Location Belfast, Northern Ireland, United Kingdom About Us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Service Advisor - Sydenham Tyres Wholesale Department Hours: Monday-Thursday 8.00am-5.00pm, Friday 8.00am-4.00pm, Saturday 8am-12pm (on a rota basis) Salary: £29,000 basic salary (OTE up to £35,000) We're on the lookout for a Service Advisor to join our busy and friendly team at Sydenham Wholesale Tyre Centre. As a key member of our aftersales department, you'll play a vital role in delivering an exceptional customer experience from start to finish. You'll report directly to our Trade Sales Manager Lynda, who will support your ongoing development and help you gain valuable experience in the fast paced automotive wholesale environment. This is an exciting opportunity for someone who enjoys working with people, thrives on delivering great service, and is eager to grow their career within one of the most trusted names in the industry. What You'll Be Doing As a wholesale tyre service advisor, you will be selling tyres in large quantities to businesses such as garages, car dealerships, and other retailers, rather than directly to individual consumers. Your role will involve building relationships with business clients, understanding their needs for different types of vehicles, managing inventory, organising deliveries, inventory administration, and providing expert advice on brands and performance to help businesses make profitable purchasing decisions. You will also work alongside our retail side of the business to ensure customer satisfaction. There is also potential to learn and evolve into purchasing tyre stock from our wholesale suppliers. What We're Looking For You'll be someone with energy, enthusiasm, and a genuine passion for delivering great customer service. Strong communication skills and the ability to build rapport quickly are essential. You may already have experience in the automotive industry, or perhaps you've worked in another customer facing sector such as retail or banking-what matters most is your positive attitude and desire to help people. Experience using Kerridge / ADP or similar dealer systems would be an advantage but not a requirement. Core Benefits Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers Beyond card and a wide range of exclusive retail and lifestyle discounts Commitment to Development We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Equal Opportunities Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. Employment Checks If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. Data Privacy We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
VodafoneThree - Public Sector Specialist Sales Lead (Fixed Networks & UC)London, United Kingdom Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of VodafoneThree's UK offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). VodafoneThree: Public Sector Specialist Sales Lead (Fixed Networking & UC) Location: London, Newbury, Stoke, Manchester or Glasgow (UK wide role) Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri What you'll do We are seeking a proactive, technically astute Public Sector Sales Specialist with expertise in Networking, SD WAN, and Unified Communications (UC). This role is pivotal in helping public sector customers modernise their infrastructure, strengthen security, and enhance collaboration across their organisations.You will act as a trusted advisor, supporting account teams to qualify opportunities, shape solutions, and accelerate deal cycles. Working closely with sales teams, presales teams, product teams, and partner vendors, you'll champion our portfolio and drive strategic engagement across central and local government, healthcare, education, and emergency services. You will have a good knowledge of public sector frameworks and understand the many challenges this sector faces, as is takes its organisation through digital transformation.Our Specialists Sales Leads are deep experts within their product categories, and alongside owning opportunities, work with our Sales and Product teams to build capability on their product specialisms, to raise the bar and ability to sell these products within our business. Key accountabilities include: Developing and executing plans to hit and exceed annual order value targets Owning complex and/or large-scale opportunities with sales from qualify through to close Owning the sales process from a solution and value proposition perspective Building key internal stakeholder relationships and engage their support in delivering Sales objectives Forecasting and report on sales performance effectively, accurately and on time Upskilling account teams on product portfolio to identify opportunities Working with Product and Propositions managers to influence future product development Staying up to date with industry and product trends to be an expert in selling your product line Who you are You will bring demonstrable experience in public sector technology sales, ideally with networking, SD WAN or UC solutions. You will understand the specific demands of public sector environments including governance, security, data sovereignty, and budgetary cycles. You can confidently explain complex technical concepts in clear, outcome focused language. Have a strong commercial mindset with a track record of winning strategic deals. Enjoy working collaboratively with cross functional teams while independently owning key sales actions. Are energetic, curious, and committed to being a trusted partner to your customers. Deep understanding of a specialist product area - at least one of the following: SD WAN, Digital transformation, UC and Contact Centre You will have a continuous desire to learn, develop and achieve within a fast growing, dynamic and new specialist team What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. skillsAgileInnovation
Apr 16, 2026
Full time
VodafoneThree - Public Sector Specialist Sales Lead (Fixed Networks & UC)London, United Kingdom Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of VodafoneThree's UK offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). VodafoneThree: Public Sector Specialist Sales Lead (Fixed Networking & UC) Location: London, Newbury, Stoke, Manchester or Glasgow (UK wide role) Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri What you'll do We are seeking a proactive, technically astute Public Sector Sales Specialist with expertise in Networking, SD WAN, and Unified Communications (UC). This role is pivotal in helping public sector customers modernise their infrastructure, strengthen security, and enhance collaboration across their organisations.You will act as a trusted advisor, supporting account teams to qualify opportunities, shape solutions, and accelerate deal cycles. Working closely with sales teams, presales teams, product teams, and partner vendors, you'll champion our portfolio and drive strategic engagement across central and local government, healthcare, education, and emergency services. You will have a good knowledge of public sector frameworks and understand the many challenges this sector faces, as is takes its organisation through digital transformation.Our Specialists Sales Leads are deep experts within their product categories, and alongside owning opportunities, work with our Sales and Product teams to build capability on their product specialisms, to raise the bar and ability to sell these products within our business. Key accountabilities include: Developing and executing plans to hit and exceed annual order value targets Owning complex and/or large-scale opportunities with sales from qualify through to close Owning the sales process from a solution and value proposition perspective Building key internal stakeholder relationships and engage their support in delivering Sales objectives Forecasting and report on sales performance effectively, accurately and on time Upskilling account teams on product portfolio to identify opportunities Working with Product and Propositions managers to influence future product development Staying up to date with industry and product trends to be an expert in selling your product line Who you are You will bring demonstrable experience in public sector technology sales, ideally with networking, SD WAN or UC solutions. You will understand the specific demands of public sector environments including governance, security, data sovereignty, and budgetary cycles. You can confidently explain complex technical concepts in clear, outcome focused language. Have a strong commercial mindset with a track record of winning strategic deals. Enjoy working collaboratively with cross functional teams while independently owning key sales actions. Are energetic, curious, and committed to being a trusted partner to your customers. Deep understanding of a specialist product area - at least one of the following: SD WAN, Digital transformation, UC and Contact Centre You will have a continuous desire to learn, develop and achieve within a fast growing, dynamic and new specialist team What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. skillsAgileInnovation
Find your career possibilities# Customer Service AdvisorTelfordCS - Customer ExperienceFull time Customer Care Advisor Location: Donnington- Telford Salary: £26,227.50K per annum Mon- Fri- 9am-5.30pm. Full time- Permanent Office Based Role. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break - after 3 years of service As a Customer Service Advisor, you will be responsible for: Providing customers with the highest level of customer experience Be able to work to deadlines, whilst providing a quality customer service Updating and maintaining the customers records on an ongoing basis. Provide support to sales support to our field based and inside sales teams Promote products on call, in line with relevant promotional activity. The ideal Customer Service Advisor will: Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience. Have the ability to work as part of a team and achieve common goals Be highly organised with excellent attention to detail Be computer literate SAP experience, (desirable)As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We're committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV's will not be accepted.
Apr 15, 2026
Full time
Find your career possibilities# Customer Service AdvisorTelfordCS - Customer ExperienceFull time Customer Care Advisor Location: Donnington- Telford Salary: £26,227.50K per annum Mon- Fri- 9am-5.30pm. Full time- Permanent Office Based Role. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break - after 3 years of service As a Customer Service Advisor, you will be responsible for: Providing customers with the highest level of customer experience Be able to work to deadlines, whilst providing a quality customer service Updating and maintaining the customers records on an ongoing basis. Provide support to sales support to our field based and inside sales teams Promote products on call, in line with relevant promotional activity. The ideal Customer Service Advisor will: Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience. Have the ability to work as part of a team and achieve common goals Be highly organised with excellent attention to detail Be computer literate SAP experience, (desirable)As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We're committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV's will not be accepted.
Service Advisor Full time permanent Monday to Friday and every other Saturday Salary £27,000- £30,000 DOE and uncapped commission We are recruiting on behalf of a well-established, family-run automotive business operating multiple franchised dealerships across East Anglia. Our client offers new and used vehicle sales alongside a full aftersales operation and is known for their people-first approach, investing in training, development, and long-term career progression. The Role An exciting opportunity has arisen to join a successful and busy aftersales team. Reporting to the Service Manager, the role plays a key part in delivering a high-quality, premium customer experience. Key Responsibilities Booking in service, maintenance and MOT work Welcoming customers and acting as their main point of contact Liaising closely with the workshop to ensure jobs are logged, prioritised and completed on time Maintaining accurate administration and strong daily organisation Working to manufacturer standards, KPIs and departmental targets Identifying opportunities to upsell products and services Supporting colleagues and contributing to a professional team environment What skills they are looking for Previous experience as a Service Advisor or in a customer-facing role Strong communication and organisational skills Comfortable working in a fast-paced, customer-focused environment Good IT skills and attention to detail Passion for delivering an exceptional customer experience Package & Benefits Monday to Friday, 08:00-17:30, plus every other Saturday Uncapped commission 25 days holiday plus bank holidays (rising to 28 with service) Accredited training and development Company pension Employee discounts Employee Assistance Programme Health & wellbeing support On-site parking If you are interested in this role, please apply with your up-to-date CV.
Apr 15, 2026
Full time
Service Advisor Full time permanent Monday to Friday and every other Saturday Salary £27,000- £30,000 DOE and uncapped commission We are recruiting on behalf of a well-established, family-run automotive business operating multiple franchised dealerships across East Anglia. Our client offers new and used vehicle sales alongside a full aftersales operation and is known for their people-first approach, investing in training, development, and long-term career progression. The Role An exciting opportunity has arisen to join a successful and busy aftersales team. Reporting to the Service Manager, the role plays a key part in delivering a high-quality, premium customer experience. Key Responsibilities Booking in service, maintenance and MOT work Welcoming customers and acting as their main point of contact Liaising closely with the workshop to ensure jobs are logged, prioritised and completed on time Maintaining accurate administration and strong daily organisation Working to manufacturer standards, KPIs and departmental targets Identifying opportunities to upsell products and services Supporting colleagues and contributing to a professional team environment What skills they are looking for Previous experience as a Service Advisor or in a customer-facing role Strong communication and organisational skills Comfortable working in a fast-paced, customer-focused environment Good IT skills and attention to detail Passion for delivering an exceptional customer experience Package & Benefits Monday to Friday, 08:00-17:30, plus every other Saturday Uncapped commission 25 days holiday plus bank holidays (rising to 28 with service) Accredited training and development Company pension Employee discounts Employee Assistance Programme Health & wellbeing support On-site parking If you are interested in this role, please apply with your up-to-date CV.
About us We're Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions. Things are going really well for us - we raised our Series A funding round from top investors, we've grown our team to almost 100, and we've won industry awards for our products. About the role We're looking for an experienced, hands on Senior Account Manager to join our fast growing scale up. This is a proactive, commercially minded role: you'll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You'll partner closely with Sales, Product and Services to drive adoption, outcomes and long term account growth. What you'll be doing Own a portfolio of our highest tier customers, acting as a trusted advisor and commercial lead across renewal and growth. Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses. Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C suite stakeholders. Develop a deep understanding of each customer's priorities, operating model, systems landscape, and roadmap-using this to shape account strategy and unlock expansion. Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track. Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue. Identify, qualify and progress upsell/cross sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close. Lead renewals end to end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy. Triage technical and non technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident. Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines. Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes. What you'll bring At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio. You have ample experience in managing complex enterprise customers, involving six figure ACVs and engagement at senior levels. Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross sell (with clear examples of how you sourced, shaped and progressed opportunities). Strong value based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C suite. Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion. Comfortable managing complex, multi stakeholder enterprise accounts-navigating economic buyers, decision makers, champions and influence networks to drive change. Proficient in MEDDPICC or similar sales methodology Evidence of proactively identifying risk and leading "save plans": diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability. Strong cross functional leadership: you're effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority. Analytical and systems minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact. Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge. Excellent prioritisation and execution in a fast paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned. Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions. What we offer in return Competitive salary of £55,000 - £70,000 depending on experience+ commission ️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days Hybrid working with two days a week from our dog friendly Hoxton office and on site gym Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Apr 15, 2026
Full time
About us We're Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions. Things are going really well for us - we raised our Series A funding round from top investors, we've grown our team to almost 100, and we've won industry awards for our products. About the role We're looking for an experienced, hands on Senior Account Manager to join our fast growing scale up. This is a proactive, commercially minded role: you'll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You'll partner closely with Sales, Product and Services to drive adoption, outcomes and long term account growth. What you'll be doing Own a portfolio of our highest tier customers, acting as a trusted advisor and commercial lead across renewal and growth. Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses. Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C suite stakeholders. Develop a deep understanding of each customer's priorities, operating model, systems landscape, and roadmap-using this to shape account strategy and unlock expansion. Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track. Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue. Identify, qualify and progress upsell/cross sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close. Lead renewals end to end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy. Triage technical and non technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident. Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines. Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes. What you'll bring At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio. You have ample experience in managing complex enterprise customers, involving six figure ACVs and engagement at senior levels. Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross sell (with clear examples of how you sourced, shaped and progressed opportunities). Strong value based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C suite. Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion. Comfortable managing complex, multi stakeholder enterprise accounts-navigating economic buyers, decision makers, champions and influence networks to drive change. Proficient in MEDDPICC or similar sales methodology Evidence of proactively identifying risk and leading "save plans": diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability. Strong cross functional leadership: you're effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority. Analytical and systems minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact. Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge. Excellent prioritisation and execution in a fast paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned. Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions. What we offer in return Competitive salary of £55,000 - £70,000 depending on experience+ commission ️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days Hybrid working with two days a week from our dog friendly Hoxton office and on site gym Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
About North London Waste Authority (NLWA) Recycling Advisor Our mission is to preserve resources and the environment for future generations. We serve two million residents in seven boroughs and run communications and engagement campaigns to help them reduce their rubbish and recycle more. We campaign for government and industry action to reduce unnecessary single-use items, encourage reuse and repair and promote effective recycling. We deliver an education programme at our new education centre in Edmonton and in schools across north London, helping students learn about sustainability, reduce waste and embed long-term environmental habits. To help tackle the climate emergency and to prevent rubbish going to landfill, we are building the greenest Energy Recovery Facility in the country and modern recycling facilities at the Edmonton EcoPark, through the North London Heat and Power Project. NLWA staff are employed by London Borough of Camden and benefit from Camden's recruitment, pension, and HR policies. About the role Recycling Advisor To increase participation in the Authority's recycling service and reduce recycling contamination by engaging directly with residents and businesses. The role involves property surveys, door-to-door visits, advice and education campaigns to help residents reduce waste and recycle more effectively, with a particular focus on improving the quality of household recycling. Key responsibilities include: Recycling Advisor •Conduct surveys and assessments of residential properties to understand current recycling behaviours and identify barriers to participation. •Engage directly with residents through door-to-door visits, community events and roadshows to promote food recycling, packaging recycling and general waste reduction. •Provide tailored advice and practical information to residents about the correct use of recycling services. •Monitor participation levels, capture feedback from residents, and help identify areas requiring further intervention or targeted campaigns. •Assist in the distribution of leaflets and other materials to encourage correct recycling practices. •Support communication campaigns and social media content by feeding in local insights and examples. •Maintain accurate records of visits, surveys, engagement activities and resident feedback. •Work closely with other teams (e.g. collections, communications, enforcement) to help address local recycling challenges. •Undertake other duties, commensurate with the grade, as may reasonably be required. About you Recycling Advisor •Good general education (e.g. GCSEs or equivalent). •Experience of working directly with the public, ideally through outreach, community engagement, sales or advisory work. •Awareness of recycling, food waste and wider environmental issues (training can be provided). •Relevant training in customer service, community engagement or sustainability •Experience of recording and reporting data accurately (e.g. surveys, CRM systems, Excel). •Confident communicator, able to engage with residents from a range of backgrounds in a polite and persuasive way. •Good observational and problem-solving skills to identify local barriers to recycling. •Able to work both independently and collaboratively as part of a team. •Basic IT skills for recording survey results and producing reports. •Enthusiastic and positive attitude to promoting environmental sustainability. •Respectful, approachable and able to build trust quickly. •Flexible and able work earlier or later shifts as and when required to support service needs. •Adhere to NLWA's values and meet the standard NLWA requirements for the post. •Be physically able to walk long distances, use a trolley to transport materials and willingness to work outdoors in all weather
Apr 15, 2026
Contractor
About North London Waste Authority (NLWA) Recycling Advisor Our mission is to preserve resources and the environment for future generations. We serve two million residents in seven boroughs and run communications and engagement campaigns to help them reduce their rubbish and recycle more. We campaign for government and industry action to reduce unnecessary single-use items, encourage reuse and repair and promote effective recycling. We deliver an education programme at our new education centre in Edmonton and in schools across north London, helping students learn about sustainability, reduce waste and embed long-term environmental habits. To help tackle the climate emergency and to prevent rubbish going to landfill, we are building the greenest Energy Recovery Facility in the country and modern recycling facilities at the Edmonton EcoPark, through the North London Heat and Power Project. NLWA staff are employed by London Borough of Camden and benefit from Camden's recruitment, pension, and HR policies. About the role Recycling Advisor To increase participation in the Authority's recycling service and reduce recycling contamination by engaging directly with residents and businesses. The role involves property surveys, door-to-door visits, advice and education campaigns to help residents reduce waste and recycle more effectively, with a particular focus on improving the quality of household recycling. Key responsibilities include: Recycling Advisor •Conduct surveys and assessments of residential properties to understand current recycling behaviours and identify barriers to participation. •Engage directly with residents through door-to-door visits, community events and roadshows to promote food recycling, packaging recycling and general waste reduction. •Provide tailored advice and practical information to residents about the correct use of recycling services. •Monitor participation levels, capture feedback from residents, and help identify areas requiring further intervention or targeted campaigns. •Assist in the distribution of leaflets and other materials to encourage correct recycling practices. •Support communication campaigns and social media content by feeding in local insights and examples. •Maintain accurate records of visits, surveys, engagement activities and resident feedback. •Work closely with other teams (e.g. collections, communications, enforcement) to help address local recycling challenges. •Undertake other duties, commensurate with the grade, as may reasonably be required. About you Recycling Advisor •Good general education (e.g. GCSEs or equivalent). •Experience of working directly with the public, ideally through outreach, community engagement, sales or advisory work. •Awareness of recycling, food waste and wider environmental issues (training can be provided). •Relevant training in customer service, community engagement or sustainability •Experience of recording and reporting data accurately (e.g. surveys, CRM systems, Excel). •Confident communicator, able to engage with residents from a range of backgrounds in a polite and persuasive way. •Good observational and problem-solving skills to identify local barriers to recycling. •Able to work both independently and collaboratively as part of a team. •Basic IT skills for recording survey results and producing reports. •Enthusiastic and positive attitude to promoting environmental sustainability. •Respectful, approachable and able to build trust quickly. •Flexible and able work earlier or later shifts as and when required to support service needs. •Adhere to NLWA's values and meet the standard NLWA requirements for the post. •Be physically able to walk long distances, use a trolley to transport materials and willingness to work outdoors in all weather
# Customer Support Advisor Customer Operations Customer Support AdvisorLocation: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state-of-the-art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem-solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle-free experience for students, proactively addressing their needs, and aiming for first-contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non-sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first-contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry-leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open-mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self-motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction-free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset.At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We're not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work(R) certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work(R)(GPTW(R) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.Applicants for permanent roles must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Please show us the real you.We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.Salary Salary: £25,878 - £25,878Type Full TimeLocation Sheffield This site requires JavaScript to be enabled. JavaScript is used on this site to improve user experience and enable functionality without JavaScript this site wont work as required Once JavaScript is enabled, this message will be removed.
Apr 15, 2026
Full time
# Customer Support Advisor Customer Operations Customer Support AdvisorLocation: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state-of-the-art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem-solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle-free experience for students, proactively addressing their needs, and aiming for first-contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non-sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first-contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry-leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open-mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self-motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction-free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset.At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We're not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work(R) certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work(R)(GPTW(R) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.Applicants for permanent roles must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Please show us the real you.We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.Salary Salary: £25,878 - £25,878Type Full TimeLocation Sheffield This site requires JavaScript to be enabled. JavaScript is used on this site to improve user experience and enable functionality without JavaScript this site wont work as required Once JavaScript is enabled, this message will be removed.
Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customer's IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years' experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes.
Apr 14, 2026
Contractor
Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customer's IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years' experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes.
Work From Home Charity Fundraiser / Telesales AdvisorYou will need recent call handling and fundraising experience for this position.You will need a decent laptop or computer and (call centre type) USB or wireless headset with a microphone to commence this position along with a good broadband connection.Work From Home Charity Fundraiser / Home Based Telesales AdvisorA Bristol based charity fundraising call centre is expanding and requires experienced fundraisers to join the team.This job is work from home indefinitely, however you will need your own decent modern computer and a USB headset with a microphone, you also need a good broadband connection with an upload speed above 8 and a download speed above 25.The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent charity fundraising experience. There is a telephone interview including a script based roleplay / pretend call and they are doing regular remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 60 hours service.The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week.This role pays £13.55ph for experienced fundraisers with good OTE commission opportunities. Candidates without experience will start on £12.71ph. The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra £1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of £17.50 per sign-up.Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.
Apr 14, 2026
Seasonal
Work From Home Charity Fundraiser / Telesales AdvisorYou will need recent call handling and fundraising experience for this position.You will need a decent laptop or computer and (call centre type) USB or wireless headset with a microphone to commence this position along with a good broadband connection.Work From Home Charity Fundraiser / Home Based Telesales AdvisorA Bristol based charity fundraising call centre is expanding and requires experienced fundraisers to join the team.This job is work from home indefinitely, however you will need your own decent modern computer and a USB headset with a microphone, you also need a good broadband connection with an upload speed above 8 and a download speed above 25.The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent charity fundraising experience. There is a telephone interview including a script based roleplay / pretend call and they are doing regular remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 60 hours service.The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week.This role pays £13.55ph for experienced fundraisers with good OTE commission opportunities. Candidates without experience will start on £12.71ph. The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra £1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of £17.50 per sign-up.Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.
Planning / Scheduling Administrator Mon Fri 8:00am - 5:00pm Based: GL2 Permanent position. Immediate start required Salary: £22,000 - £24,000 + Perm benefits Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office. Responsibilities Dealing with field based engineers both face to face and via phone and email communications. Arranging service and repair appointments directly with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (full training will be given). Reviewing completed job reports and updating electronic records. Reporting on contract performance KPI's to the contracts manager. Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job. Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey. Comply with and support company procedures. Requirements Good understanding of basic Microsoft packages including Excel and MS Teams. Flexibility and adaptability to work under own initiative and in a busy office environment as a team. An ability to multi task and prioritise workloads. An ability to confidently communicate within the rest team and with internal and external stakeholders. Successful candidates will need to demonstrate previous administration/scheduling experience. Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training programme will be delivered; previous administration experience is desired. What's in it for you? Competitive Salary ranging from £22,000 - £24,000 (depending on experience & qualifications). Additional overtime payments where applicable if wanted. Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses. Continuous professional training and career development. Minimum of 50 dedicated training hours per year (training programmes designed to individuals based on specific career aspirations). 23 days holiday (plus bank holidays). Opportunity to progress in a growing company. Please apply online with your updated CV. For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Apr 13, 2026
Full time
Planning / Scheduling Administrator Mon Fri 8:00am - 5:00pm Based: GL2 Permanent position. Immediate start required Salary: £22,000 - £24,000 + Perm benefits Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office. Responsibilities Dealing with field based engineers both face to face and via phone and email communications. Arranging service and repair appointments directly with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (full training will be given). Reviewing completed job reports and updating electronic records. Reporting on contract performance KPI's to the contracts manager. Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job. Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey. Comply with and support company procedures. Requirements Good understanding of basic Microsoft packages including Excel and MS Teams. Flexibility and adaptability to work under own initiative and in a busy office environment as a team. An ability to multi task and prioritise workloads. An ability to confidently communicate within the rest team and with internal and external stakeholders. Successful candidates will need to demonstrate previous administration/scheduling experience. Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training programme will be delivered; previous administration experience is desired. What's in it for you? Competitive Salary ranging from £22,000 - £24,000 (depending on experience & qualifications). Additional overtime payments where applicable if wanted. Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses. Continuous professional training and career development. Minimum of 50 dedicated training hours per year (training programmes designed to individuals based on specific career aspirations). 23 days holiday (plus bank holidays). Opportunity to progress in a growing company. Please apply online with your updated CV. For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Apr 13, 2026
Full time
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Apr 13, 2026
Full time
Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Early Talent Advisor Job Alerts Link Apply now Job Description Early Talent Advisor Job Location City: London Country/Region: United Kingdom Contract Type: Permanent Contract Full/Part Time: Full Time Remote/Onsite: On-site/Office based Travel Requirements: Occasional travel Requisition ID: 3279 Information at a Glance Join Our Team as an Early Talent Advisor at Bouygues Travaux Publics UK! (Part of Bouygues Construction). In this role you will be responsible for designing, delivering, and improving programmes that attract, recruit, and develop early career talent, including interns, apprentices, graduates and international candidates. You'll be at the heart of our emerging talent strategy, ensuring early career pipelines are aligned with long term workforce needs, leading initiatives that shape the future of our workforce. Join us, this is your chance to make a real impact in a fast-paced, international environment! Your skills profile should include CIPD qualified or working towards, degree in Human Resources, Business Administration, Communications or a related field or equivalent experience Experience in recruitment, early talent programmes, university relations, or HR Strong relationship building and communication skills Ability to manage multiple processes and stakeholders simultaneously Passion for early career development and talent growth Highly organised and Priority focussed, detail-oriented, and proactive in a fast-paced environment Digitally savvy with an understanding of LMS, MS Teams, MS Office and other tools Ability to maintain confidentiality and handle sensitive information French language skills (not essential) Key Responsibilities Talent Attraction & Branding Build strong relationships with universities, schools, training programmes, and community organisations Represent the company at career fairs, student events and information, guest lecture sessions Partner with Marketing to enhance employer branding targeted at early career audiences Recruitment & Selection Manage the full recruitment lifecycle for internships, graduate programmes, and early career roles Design and run assessment centres, case studies, interviews, and skills testing Develop structured internship, graduate, and apprenticeship programmesEvaluate and improve programmes based on participant and manager feedback Support and develop professional qualifications programmes, such as ICE (Institution of Civil Engineers) Diversity, Equity & Inclusion Lead initiatives to attract diverse early career talent pools. Partner with community organisations serving underrepresented groups. Ensure equitable hiring processes and inclusive programme design. Other areas or responsibility include: Stakeholder Partnership, Data, Reporting & Compliance Why Bouygues Travaux Publics (Part of Bouygues Construction) Day in day out our teams deliver some of the most technically innovative and challenging projects across the UK and the world. With a strong corporate culture our values reflect how we operate with Respect, Commitment, Pioneering, Sharing. We offer competitive basic salaries coupled with generous company benefits including: 26 days annual leave, increasing to 30 days 2 paid volunteering days a year Pension scheme Life insurance Private medical insurance Generous share scheme BY Extra - opt into lifestyle benefits Bouygues Travaux Publics is part of the Bouygues Group, a diverse global business which operates in the construction, engineering, energy, media and telecommunications markets. With annual sales of over €56,900 (December 2025)billion and operations in 80 countries, the financial strength of our group is a key differentiator in these challenging economic times. Be Yourself! Here at Bouygues Groupwe value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from under represented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Apr 13, 2026
Full time
Early Talent Advisor Job Alerts Link Apply now Job Description Early Talent Advisor Job Location City: London Country/Region: United Kingdom Contract Type: Permanent Contract Full/Part Time: Full Time Remote/Onsite: On-site/Office based Travel Requirements: Occasional travel Requisition ID: 3279 Information at a Glance Join Our Team as an Early Talent Advisor at Bouygues Travaux Publics UK! (Part of Bouygues Construction). In this role you will be responsible for designing, delivering, and improving programmes that attract, recruit, and develop early career talent, including interns, apprentices, graduates and international candidates. You'll be at the heart of our emerging talent strategy, ensuring early career pipelines are aligned with long term workforce needs, leading initiatives that shape the future of our workforce. Join us, this is your chance to make a real impact in a fast-paced, international environment! Your skills profile should include CIPD qualified or working towards, degree in Human Resources, Business Administration, Communications or a related field or equivalent experience Experience in recruitment, early talent programmes, university relations, or HR Strong relationship building and communication skills Ability to manage multiple processes and stakeholders simultaneously Passion for early career development and talent growth Highly organised and Priority focussed, detail-oriented, and proactive in a fast-paced environment Digitally savvy with an understanding of LMS, MS Teams, MS Office and other tools Ability to maintain confidentiality and handle sensitive information French language skills (not essential) Key Responsibilities Talent Attraction & Branding Build strong relationships with universities, schools, training programmes, and community organisations Represent the company at career fairs, student events and information, guest lecture sessions Partner with Marketing to enhance employer branding targeted at early career audiences Recruitment & Selection Manage the full recruitment lifecycle for internships, graduate programmes, and early career roles Design and run assessment centres, case studies, interviews, and skills testing Develop structured internship, graduate, and apprenticeship programmesEvaluate and improve programmes based on participant and manager feedback Support and develop professional qualifications programmes, such as ICE (Institution of Civil Engineers) Diversity, Equity & Inclusion Lead initiatives to attract diverse early career talent pools. Partner with community organisations serving underrepresented groups. Ensure equitable hiring processes and inclusive programme design. Other areas or responsibility include: Stakeholder Partnership, Data, Reporting & Compliance Why Bouygues Travaux Publics (Part of Bouygues Construction) Day in day out our teams deliver some of the most technically innovative and challenging projects across the UK and the world. With a strong corporate culture our values reflect how we operate with Respect, Commitment, Pioneering, Sharing. We offer competitive basic salaries coupled with generous company benefits including: 26 days annual leave, increasing to 30 days 2 paid volunteering days a year Pension scheme Life insurance Private medical insurance Generous share scheme BY Extra - opt into lifestyle benefits Bouygues Travaux Publics is part of the Bouygues Group, a diverse global business which operates in the construction, engineering, energy, media and telecommunications markets. With annual sales of over €56,900 (December 2025)billion and operations in 80 countries, the financial strength of our group is a key differentiator in these challenging economic times. Be Yourself! Here at Bouygues Groupwe value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from under represented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.
Apr 13, 2026
Full time
A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.
Company Description Three Retail Customer Advisor Location: 23 Cornhill, Bury St Edmunds, United Kingdom, IP33 1DY Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about the customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Apr 13, 2026
Full time
Company Description Three Retail Customer Advisor Location: 23 Cornhill, Bury St Edmunds, United Kingdom, IP33 1DY Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about the customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 13, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take-to-car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role You work well within a team, build relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We was founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Apr 13, 2026
Full time
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take-to-car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role You work well within a team, build relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We was founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
