Are you an exceptional communicator with a passion for delivering outstanding customer service? We're looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step. What you will get in your new role A competitive salary ranging from 28,000 to 32,000 per annum 5 days in office Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays The option to buy up to 5 days additional leave Employee welfare fund (company funded social events Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test) Good transport links Responsibilities in your new role as Customer Advisor - Contact Centre As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management. Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Feb 05, 2026
Full time
Are you an exceptional communicator with a passion for delivering outstanding customer service? We're looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step. What you will get in your new role A competitive salary ranging from 28,000 to 32,000 per annum 5 days in office Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays The option to buy up to 5 days additional leave Employee welfare fund (company funded social events Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test) Good transport links Responsibilities in your new role as Customer Advisor - Contact Centre As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management. Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You'll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. This position can be based in New York City, San Francisco, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the US/UK is a precondition of employment. What You'll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates, and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: Working with the customer to understand, measure, and consistently deliver high ROI Driving high utilization of the customer's LILT subscription Driving the customer's business transformation and operational excellence Being the customer's trusted advisor and advocate within LILT Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth Proactively identify and pursue opportunities for upselling and cross-selling additional services or features Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: REQUIRED: experience in the translation and localization/language services industry 5+ years of experience in customer success, account management, or related roles, preferably in the SaaS or language services industry Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million Minimum Bachelor's degree Willingness to travel and meet customers up to 15% of the time A true passion for customers and Customer Success, with the ability to build strong relationships Truly enjoys a dynamic startup environment where every day is different, and each challenge is different Can juggle multiple, very different tasks - delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. An eye for building processes and systems that can scale LILT's customer engagement model Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels Empathy and a customer-centric mindset, with a genuine desire to understand and meet the needs of customers Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United Kingdom Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle United States Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability Paid parental leave is provided after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company. The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations . click apply for full job details
Feb 05, 2026
Full time
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You'll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. This position can be based in New York City, San Francisco, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the US/UK is a precondition of employment. What You'll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates, and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: Working with the customer to understand, measure, and consistently deliver high ROI Driving high utilization of the customer's LILT subscription Driving the customer's business transformation and operational excellence Being the customer's trusted advisor and advocate within LILT Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth Proactively identify and pursue opportunities for upselling and cross-selling additional services or features Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: REQUIRED: experience in the translation and localization/language services industry 5+ years of experience in customer success, account management, or related roles, preferably in the SaaS or language services industry Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million Minimum Bachelor's degree Willingness to travel and meet customers up to 15% of the time A true passion for customers and Customer Success, with the ability to build strong relationships Truly enjoys a dynamic startup environment where every day is different, and each challenge is different Can juggle multiple, very different tasks - delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. An eye for building processes and systems that can scale LILT's customer engagement model Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels Empathy and a customer-centric mindset, with a genuine desire to understand and meet the needs of customers Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United Kingdom Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle United States Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability Paid parental leave is provided after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company. The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations . click apply for full job details
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You You're passionate about helping others succeed and thrive. You enjoy problem solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech Savvy & Client Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In Depth Training: You'll receive a comprehensive 30 day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here Collaborative Environment: You'll be joining a tight knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details Location: Hartlepool, UK (In office, Full time) Hours: Monday - Friday, 10:30 AM - 6:30 PM Salary: £25,000 - £30,000 (based on experience) If you're ready to make an impact in a dynamic, fast growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!
Feb 05, 2026
Full time
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You You're passionate about helping others succeed and thrive. You enjoy problem solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech Savvy & Client Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In Depth Training: You'll receive a comprehensive 30 day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here Collaborative Environment: You'll be joining a tight knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details Location: Hartlepool, UK (In office, Full time) Hours: Monday - Friday, 10:30 AM - 6:30 PM Salary: £25,000 - £30,000 (based on experience) If you're ready to make an impact in a dynamic, fast growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!
Overview Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects-including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we're on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure. Role Overview We are seeking a proactive and solutions-driven Client Relationship Manager with experience in natural catastrophe insurance. The ideal candidate will excel in managing client relationships, analysing data to identify trends, and supporting our clients in getting the most out of our product, whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships, and being a bridge between clients/markets needs and internal product development. You will collaborate with our sales team supporting clients' queries during the sales process, and with internal stakeholders to ensure clients maximise the use of our products and capabilities, and partner with clients to resolve issues. Location London or remote in the UK (if remote, travel to the London office 1x a month will be required) Hours Full time or part time (3-4 days / week possible) Reports to COO Company benefits Flexibility Paid travel to the London office (if you are not based a commutable distance from London) 25 days holiday + Bank Holidays Option for term-time off Company pension Private medical insurance Key Responsibilities Nurture Client Relationships: Onboard, train and collaborate with our clients to ensure customer satisfaction and maximise product usage. Proactively monitor client relationships to identify and resolve issues early, ensuring consistently high client satisfaction and engagement. Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands. Drive product adoption & Usage.Embed product in their workflow. Monitor Usage Metrics, engagement, and proactively reducing churn risk. Training and Reports: Provide user training, analyse customer usage, introduce new functionalities, and advise on market trends. Identify usage inefficiencies and implement plans to improve underperformance or drive positive change. Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients' needs to support future product development. Support the sales process as a technical expert on clients' calls and questionnaires. Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements. Manage timely and clear communication with clients regarding system upgrades, user access, and product roadmap changes. Identify Opportunities: Spot up-sell and cross-sell opportunities. Skills and Experience Demonstrable experience in client success /account management roles in a relevant organisation (ideally risk management, insurance, or tech, SaaS, DaaS, etc.) 3+ years of experience working within catastrophe modelling, insure tech, and risk modelling environments Excellent communication skills with strong attention to detail and good listening skills Proactive Attitude: Solutions-oriented approach to solving client challenges. Ability to analyse and summarise large data sets to drive strategic decision-making Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry. Experience within a tech / Insure tech / SaaS / DaaS start-up is desirable Contact us Interested in working together? We're only a few clicks away.
Feb 05, 2026
Full time
Overview Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects-including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we're on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure. Role Overview We are seeking a proactive and solutions-driven Client Relationship Manager with experience in natural catastrophe insurance. The ideal candidate will excel in managing client relationships, analysing data to identify trends, and supporting our clients in getting the most out of our product, whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships, and being a bridge between clients/markets needs and internal product development. You will collaborate with our sales team supporting clients' queries during the sales process, and with internal stakeholders to ensure clients maximise the use of our products and capabilities, and partner with clients to resolve issues. Location London or remote in the UK (if remote, travel to the London office 1x a month will be required) Hours Full time or part time (3-4 days / week possible) Reports to COO Company benefits Flexibility Paid travel to the London office (if you are not based a commutable distance from London) 25 days holiday + Bank Holidays Option for term-time off Company pension Private medical insurance Key Responsibilities Nurture Client Relationships: Onboard, train and collaborate with our clients to ensure customer satisfaction and maximise product usage. Proactively monitor client relationships to identify and resolve issues early, ensuring consistently high client satisfaction and engagement. Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands. Drive product adoption & Usage.Embed product in their workflow. Monitor Usage Metrics, engagement, and proactively reducing churn risk. Training and Reports: Provide user training, analyse customer usage, introduce new functionalities, and advise on market trends. Identify usage inefficiencies and implement plans to improve underperformance or drive positive change. Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients' needs to support future product development. Support the sales process as a technical expert on clients' calls and questionnaires. Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements. Manage timely and clear communication with clients regarding system upgrades, user access, and product roadmap changes. Identify Opportunities: Spot up-sell and cross-sell opportunities. Skills and Experience Demonstrable experience in client success /account management roles in a relevant organisation (ideally risk management, insurance, or tech, SaaS, DaaS, etc.) 3+ years of experience working within catastrophe modelling, insure tech, and risk modelling environments Excellent communication skills with strong attention to detail and good listening skills Proactive Attitude: Solutions-oriented approach to solving client challenges. Ability to analyse and summarise large data sets to drive strategic decision-making Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry. Experience within a tech / Insure tech / SaaS / DaaS start-up is desirable Contact us Interested in working together? We're only a few clicks away.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 05, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Citygate Automotive Ltd
High Wycombe, Buckinghamshire
A well-known automotive service provider is seeking a customer-focused Bodyshop Advisor to join their busy team. This role is essential in ensuring exceptional service throughout the vehicle repair journey. You will be responsible for communicating with customers, managing job cards, and identifying new business opportunities. Successful candidates will have a background in Bodyshop or Aftersales roles, with great interpersonal skills and a proactive attitude. Various employee benefits and internal progression opportunities are offered.
Feb 05, 2026
Full time
A well-known automotive service provider is seeking a customer-focused Bodyshop Advisor to join their busy team. This role is essential in ensuring exceptional service throughout the vehicle repair journey. You will be responsible for communicating with customers, managing job cards, and identifying new business opportunities. Successful candidates will have a background in Bodyshop or Aftersales roles, with great interpersonal skills and a proactive attitude. Various employee benefits and internal progression opportunities are offered.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 05, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Main Purpose of Role: We are looking for an experienced and proactive HR Business Partner (HRBP) to join our supportive HR team. This role is key in driving people excellence across our UK teams particularly our Regional Sales Managers and their remote teams by providing expert guidance on performance, engagement, development, and achieving key business targets. The successful candidate will be a confident stakeholder manager who can build strong relationships, influence effectively, and act as a trusted advisor across the organisation. You will also mentor and support another HRBP who is newly appointed to the role, helping embed best practice and consistent HR standards across the function. This is a fast?paced and varied role requiring resilience, autonomy, and a collaborative mindset. Occasional travel will be required typically at least twice per month to build relationships and provide in?person support where needed. Key Responsibilities: - Act as a trusted HR partner to Regional Sales Managers and their teams, providing expert advice across all people?related matters. - Build strong, influential relationships with stakeholders at all levels, ensuring HR is established as a proactive strategic partner. - Coach and support managers to drive high performance, engagement, and achievement of key operational and commercial targets. - Occasional travel to visit remote sales and technician teams as required. - Provide consistent HR guidance to remote teams across the UK. - Use virtual and in?person methods to maintain strong visibility and understanding of team needs. - Travel to regional sites at least twice per month to support managers, deliver training, and strengthen relationships. - Lead and advise on employee relations cases including disciplinary, grievance, capability, and absence management. - Support managers with performance conversations, development plans, succession planning, and behavioural improvement. - Promote best?practice people management and ensure policy and legal compliance in all processes. - Mentor and support a newly appointed HR Business Partner, offering coaching, guidance, and knowledge sharing. - Ensure consistent HR practice and aligned messaging across the HR team. - Contribute to development of HR processes, templates, and training for both HR and line managers. - Contribute to HR reporting and metrics, providing insight to support decision?making and business planning. - Lead and/or support HR projects, including organisational change, engagement initiatives, wellbeing programmes, and policy development. Essential Skills - Proven experience in an HR Business Partner or Senior HR Advisor role. - Strong stakeholder management skills with the ability to influence, challenge, and coach effectively. - Experience supporting remote or field?based teams. - Confident in handling complex employee relations matters. - Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. - Strong communication skills (verbal and written) with a people?centred approach. - Proficient in Microsoft Office applications. - CIPD Level 5 (or working towards) - Full UK driving licence and ability to travel across the UK at least twice a month. Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave
Feb 05, 2026
Full time
Main Purpose of Role: We are looking for an experienced and proactive HR Business Partner (HRBP) to join our supportive HR team. This role is key in driving people excellence across our UK teams particularly our Regional Sales Managers and their remote teams by providing expert guidance on performance, engagement, development, and achieving key business targets. The successful candidate will be a confident stakeholder manager who can build strong relationships, influence effectively, and act as a trusted advisor across the organisation. You will also mentor and support another HRBP who is newly appointed to the role, helping embed best practice and consistent HR standards across the function. This is a fast?paced and varied role requiring resilience, autonomy, and a collaborative mindset. Occasional travel will be required typically at least twice per month to build relationships and provide in?person support where needed. Key Responsibilities: - Act as a trusted HR partner to Regional Sales Managers and their teams, providing expert advice across all people?related matters. - Build strong, influential relationships with stakeholders at all levels, ensuring HR is established as a proactive strategic partner. - Coach and support managers to drive high performance, engagement, and achievement of key operational and commercial targets. - Occasional travel to visit remote sales and technician teams as required. - Provide consistent HR guidance to remote teams across the UK. - Use virtual and in?person methods to maintain strong visibility and understanding of team needs. - Travel to regional sites at least twice per month to support managers, deliver training, and strengthen relationships. - Lead and advise on employee relations cases including disciplinary, grievance, capability, and absence management. - Support managers with performance conversations, development plans, succession planning, and behavioural improvement. - Promote best?practice people management and ensure policy and legal compliance in all processes. - Mentor and support a newly appointed HR Business Partner, offering coaching, guidance, and knowledge sharing. - Ensure consistent HR practice and aligned messaging across the HR team. - Contribute to development of HR processes, templates, and training for both HR and line managers. - Contribute to HR reporting and metrics, providing insight to support decision?making and business planning. - Lead and/or support HR projects, including organisational change, engagement initiatives, wellbeing programmes, and policy development. Essential Skills - Proven experience in an HR Business Partner or Senior HR Advisor role. - Strong stakeholder management skills with the ability to influence, challenge, and coach effectively. - Experience supporting remote or field?based teams. - Confident in handling complex employee relations matters. - Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. - Strong communication skills (verbal and written) with a people?centred approach. - Proficient in Microsoft Office applications. - CIPD Level 5 (or working towards) - Full UK driving licence and ability to travel across the UK at least twice a month. Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Feb 04, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Feb 04, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Feb 04, 2026
Full time
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
A fantastic opportunity has arisen for an experienced Customer Service & Retention Advisor to join a busy and fast-paced beauty and skincare business. As the Senior Customer Service and Retention Advisor, you will play a key role in delivering exceptional customer experiences while driving retention and continuous improvement through collaboration and innovation. You will provide operational support, uphold process quality, and ensure the team maintains strong product and service knowledge to maximise positive customer outcomes. Job Description: As the Lead Customer Service and Retention Advisor, you will remain operationally active by handling customer calls, emails, and chats to maintain first-hand insight into customer experience Contribute to team performance metrics, achieving individual KPIs and retention targets Act as the first point of contact for day-to-day operational queries, escalating to the Customer Service Lead (CSL) when required As the Lead Customer Service & Retention Advisor you will play a key role in ensuring the retention toolkit is effective and drives the right customer behaviours Work closely with the CSL to ensure individual and team retention targets are consistently achieved, providing additional coaching and support to the team where required As the Lead Customer Service & Retentions Advisor you will own discount code management, including setup and expiry Collect and analyse customer, product, and competitor feedback as requested by CSL (e.g. Mention Me, complaints, compliments, and reviews). Provide clear, actionable insights to the team, CSL, and wider business to support product development and process/service improvements Support "voice of the customer" reporting across cross-functional projects and strategic discussions Deliver onboarding systems and "how-to" training for new starters, act as a training buddy through probation periods, and provide refresher training on processes and systems when requested to the existing team Support the team with initial complaint responses to help reduce the volume of escalated cases. Handle escalated calls and e-mails when needed Manage day-to-day tickets for AI review, as requested by the CSL, to support ongoing AI development within Customer Service Share operational responsibilities during periods of CSL absence Support the planning of Customer Service team events and recognition initiatives, working closely with the CSL to foster a positive team culture. Candidate Requirements: Experience in a customer focused role ideally within a contact centre environment Previous experience in sales, upselling, cross selling, product promotion, retentions or similar sales role is essential Excellent complaint management skills to ensure positive outcomes Experience with Microsoft Office and/ or Google Suite Previous experience of a senior/supervisory position in a customer service environment Strong computer skills Clear, effective and confident communication skills Excellent written and spoken English. Confident and clear telephone manner Ability to multitask and prioritise workload Excellent time management and administrative skills to deliver results Working in a fast paced environment This role is commutable from: Birmingham, Dudley, Halesowen, Coventry, Walsall, Wolverhampton, West Bromwich, Solihull, Bromsgrove, Tamworth This role would suit candidates with the following experience: Sales & Service, Customer Retention, Customer Sales, Retentions Advisor, Sales Advisor. Hours: Monday Thursday, 8:30 am - 5:00 pm, Friday 8:30 am 4:00 pm Salary: £27,276 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Feb 04, 2026
Contractor
A fantastic opportunity has arisen for an experienced Customer Service & Retention Advisor to join a busy and fast-paced beauty and skincare business. As the Senior Customer Service and Retention Advisor, you will play a key role in delivering exceptional customer experiences while driving retention and continuous improvement through collaboration and innovation. You will provide operational support, uphold process quality, and ensure the team maintains strong product and service knowledge to maximise positive customer outcomes. Job Description: As the Lead Customer Service and Retention Advisor, you will remain operationally active by handling customer calls, emails, and chats to maintain first-hand insight into customer experience Contribute to team performance metrics, achieving individual KPIs and retention targets Act as the first point of contact for day-to-day operational queries, escalating to the Customer Service Lead (CSL) when required As the Lead Customer Service & Retention Advisor you will play a key role in ensuring the retention toolkit is effective and drives the right customer behaviours Work closely with the CSL to ensure individual and team retention targets are consistently achieved, providing additional coaching and support to the team where required As the Lead Customer Service & Retentions Advisor you will own discount code management, including setup and expiry Collect and analyse customer, product, and competitor feedback as requested by CSL (e.g. Mention Me, complaints, compliments, and reviews). Provide clear, actionable insights to the team, CSL, and wider business to support product development and process/service improvements Support "voice of the customer" reporting across cross-functional projects and strategic discussions Deliver onboarding systems and "how-to" training for new starters, act as a training buddy through probation periods, and provide refresher training on processes and systems when requested to the existing team Support the team with initial complaint responses to help reduce the volume of escalated cases. Handle escalated calls and e-mails when needed Manage day-to-day tickets for AI review, as requested by the CSL, to support ongoing AI development within Customer Service Share operational responsibilities during periods of CSL absence Support the planning of Customer Service team events and recognition initiatives, working closely with the CSL to foster a positive team culture. Candidate Requirements: Experience in a customer focused role ideally within a contact centre environment Previous experience in sales, upselling, cross selling, product promotion, retentions or similar sales role is essential Excellent complaint management skills to ensure positive outcomes Experience with Microsoft Office and/ or Google Suite Previous experience of a senior/supervisory position in a customer service environment Strong computer skills Clear, effective and confident communication skills Excellent written and spoken English. Confident and clear telephone manner Ability to multitask and prioritise workload Excellent time management and administrative skills to deliver results Working in a fast paced environment This role is commutable from: Birmingham, Dudley, Halesowen, Coventry, Walsall, Wolverhampton, West Bromwich, Solihull, Bromsgrove, Tamworth This role would suit candidates with the following experience: Sales & Service, Customer Retention, Customer Sales, Retentions Advisor, Sales Advisor. Hours: Monday Thursday, 8:30 am - 5:00 pm, Friday 8:30 am 4:00 pm Salary: £27,276 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
AMAZING OPPORTUNITY TO JOIN A SUCCESSFUL, GROWING BUSINESS WITH UNBEATABLE COMPANY CULTURE! Insurance Sales Advisor- NO COLD CALLING 25,840 basic + VERY generous monthly bonus (Expected to make 50,000+ in your first year!) Full training provided Dartford - Beautiful Offices and easily commutable by Train/Bus/Car Permanent position- MUST BE AVAILABLE TO START IN MARCH 9:30am-5:30pm Monday to Friday I am excited to be working in partnership with a leading insurance company based Dartford to find the perfect candidate to add to their expanding team. This is an exciting opportunity to make fantastic bonus in a highly consultative and advice driven environment where you will be assisting customers to choose policies that are right for them. You will be guiding customers who have enquired about Insurance products through a set of questions to determine the best policy for them. Duties: Making calls to customers who have registered to say they would like to open or renew a policy Building a relationship with the customer on the phone as you talk to them about their lifestyle and policy requirements Inputting all information onto system accurately whilst listening the the customer Consulting the customer on potential policies that could be right for them- discussing price, cover levels, restrictions etc. Skills required: Previous experience supporting customers on the phone with queries or sales True passion for exceptional customer service Happy to work in a target driven environment Benefits: 22 days annual leave plus bank holidays Kitchen on site Beautiful modern offices Excellent Bonus package based on volume of policies taken out 9:30am-5:30pm Monday to Friday All expenses paid Christmas Party Interested? We will be conducting first stage interviews for this role at Office Angels next week. You will then interview with the client if successful You must be able to start in March to be considered for this position. We cannot accommodate later start dates due to training Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 04, 2026
Full time
AMAZING OPPORTUNITY TO JOIN A SUCCESSFUL, GROWING BUSINESS WITH UNBEATABLE COMPANY CULTURE! Insurance Sales Advisor- NO COLD CALLING 25,840 basic + VERY generous monthly bonus (Expected to make 50,000+ in your first year!) Full training provided Dartford - Beautiful Offices and easily commutable by Train/Bus/Car Permanent position- MUST BE AVAILABLE TO START IN MARCH 9:30am-5:30pm Monday to Friday I am excited to be working in partnership with a leading insurance company based Dartford to find the perfect candidate to add to their expanding team. This is an exciting opportunity to make fantastic bonus in a highly consultative and advice driven environment where you will be assisting customers to choose policies that are right for them. You will be guiding customers who have enquired about Insurance products through a set of questions to determine the best policy for them. Duties: Making calls to customers who have registered to say they would like to open or renew a policy Building a relationship with the customer on the phone as you talk to them about their lifestyle and policy requirements Inputting all information onto system accurately whilst listening the the customer Consulting the customer on potential policies that could be right for them- discussing price, cover levels, restrictions etc. Skills required: Previous experience supporting customers on the phone with queries or sales True passion for exceptional customer service Happy to work in a target driven environment Benefits: 22 days annual leave plus bank holidays Kitchen on site Beautiful modern offices Excellent Bonus package based on volume of policies taken out 9:30am-5:30pm Monday to Friday All expenses paid Christmas Party Interested? We will be conducting first stage interviews for this role at Office Angels next week. You will then interview with the client if successful You must be able to start in March to be considered for this position. We cannot accommodate later start dates due to training Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Customer Service Advisor Location: Office-based in Slough Job Type: Full-time, Permanent Salary: £26000 £29,000 per annum My client are an established and growing business who are currently recruiting for a Customer Service Advisor to join their After Sales team. This role would suit someone with a strong customer service background and knowledge of plumbing products. The successful candidate will act as the first point of contact for customers, providing professional support, resolving enquiries, and ensuring a consistently high standard of service within a busy office environment. Key Responsibilities Providing excellent customer service via telephone and email Handling customer enquiries and resolving issues in a timely and professional manner Processing transactions accurately using ERP systems (experience with Sage 200 is advantageous) Sending out replacement parts Working closely with internal departments to ensure smooth day-to-day operations Multitasking effectively in a fast-paced environment Supporting team members and assisting with supervisory duties when required Candidate Requirements Minimum of 3 years experience in an office-based customer service role (essential) Previous experience in customer service or sales Knowledge of plumbing products Strong verbal and written communication skills Confident using phone systems and email communication Ability to demonstrate product knowledge and support customers effectively Positive attitude, strong attention to detail, and ability to work under pressure
Feb 04, 2026
Full time
Customer Service Advisor Location: Office-based in Slough Job Type: Full-time, Permanent Salary: £26000 £29,000 per annum My client are an established and growing business who are currently recruiting for a Customer Service Advisor to join their After Sales team. This role would suit someone with a strong customer service background and knowledge of plumbing products. The successful candidate will act as the first point of contact for customers, providing professional support, resolving enquiries, and ensuring a consistently high standard of service within a busy office environment. Key Responsibilities Providing excellent customer service via telephone and email Handling customer enquiries and resolving issues in a timely and professional manner Processing transactions accurately using ERP systems (experience with Sage 200 is advantageous) Sending out replacement parts Working closely with internal departments to ensure smooth day-to-day operations Multitasking effectively in a fast-paced environment Supporting team members and assisting with supervisory duties when required Candidate Requirements Minimum of 3 years experience in an office-based customer service role (essential) Previous experience in customer service or sales Knowledge of plumbing products Strong verbal and written communication skills Confident using phone systems and email communication Ability to demonstrate product knowledge and support customers effectively Positive attitude, strong attention to detail, and ability to work under pressure
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Feb 04, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
