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Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

A leading garden centre retailer in Atherstone is seeking a Restaurant Customer Advisor to enhance the customer experience. The successful candidate will interact with customers, driving sales while providing excellent service in a busy restaurant environment. A passion for hospitality and teamwork is essential, along with a proactive attitude. The position offers competitive benefits including generous discounts and financial wellbeing support, aiming to create a thriving workplace culture.

A leading betting company in the UK seeks a customer-focused individual to join their retail team as an Assistant Sales Manager. You'll enhance customer experiences by processing bets, answering queries, and maintaining a welcoming environment. Aimed at candidates eager to learn, this position offers a structured training program. Responsibilities also include promoting responsible gambling practices. The role offers flexibility with full or part-time opportunities, including various employee benefits. Join us to help deliver an exceptional betting experience.

Company Description Location: 14 Market Centre, Crewe, United Kingdom, CW1 2NG Salary:£12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance Working Hours: Parttime 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. At Three, we offer a range of benefits: A free staff handset + unlimited sim card 4.5% employer pension contribution Life assurance Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro rata) As a bonus, within retail, you will also receive: A Tastecard membership Money to spend with Uber Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme Opportunity to win 'Three Celebrates' monthly and annual awards What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed. In the role of Service Advisor, you'll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include: Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries. Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs. Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management. Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication. Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work. We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have: Minimum of 12 months' experience working as a Service Advisor in a dealership environment. A flexible team player attitude, with the ability to support the aftersales team during busy periods. A results-focused mindset, with resilience and the ability to overcome obstacles. A strong technical awareness or understanding of vehicles and their components. Experience in upselling products or services, with a valid driving licence. Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records. Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: Increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/ 7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!

Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen

Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day to day and making people feel good. We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. We are looking for a unique individual to join our team as a Customer Service and Membership Advisor. This role is ultimately about growing the membership numbers and increasing income. However, aside from selling memberships to new prospects this role is also about being the start of the membership retention process for that individual too. We are looking for someone who has strong interpersonal and customer facing skills. We are looking for someone who can be a representative for the Freedom leisure brand, and able to build an excellent rapport with new and existing customers. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: up to 20.5 hours per week, Monday - Sunday (Rota basis) To support membership growth by using the sales process to ensure sales and income targets are achieved To generate excitement and passion for health and fitness to optimise all sales opportunities Conduct face to face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme Contact all membership leads by phone where possible and also by email and text when required. Undertake regular competitor analysis and keep up to date with industry trends, identifying opportunities. Experience of sales Have a team orientated approach, able to work across any organisation boundaries while supporting of the work of colleagues We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e vouchers, gift cards, days out, leisure activities and your day to day spending. Discounted Staff membership (including family members) Incremental holidays Employee Assistance Programme - 24/7 confidential, independent and professional counselling. Company pension Various insurance and saving schemes Financial advice Cycle to work and Car Leasing tax efficient schemes (salaried staff only) All this as well as fully funded training and career progression opportunities in a team working environment Closing date: 20th March 2026 Salary: up to £13,050 per annum Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

Apply now Job no: 563863 Work type: Part time, 12 hours per week Site: Ballymena Categories: Retail Colleagues Location: Antrim Salary: £10.20 - £12.41 per hour Business Area: Retail Age 21+ £12.41 per hour Under 21 £10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group. We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy: 25% off most of our products in Halfords Retail stores and online Amazing discounts of up to 50% on your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies At least 25% colleague discount at Tredz Life Assurance Uniform Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced Option to join our Sharesave scheme: save to purchase shares at a 20% discount Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services To be successful in this role you will need: Experience of delivering great customer service, ideally in a retail sales environment A proactive approach to helping customers and understanding their needs Availability to work on a rota basis, including weekends Ideally, you'll also have the following: Some knowledge and skills in car parts fitting and cycle repair Some experience of working towards and achieving sales targets We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Field Sales (Machinery Parts and Attachments) £30,000 - £32,000 (OTE £40K) + Bonus + Company Car + 30 Days Holiday + Training + Progression + Benefits Glasgow Are you a Parts Advisor or sales person with knowledge of machinery parts looking for an autonomous field based role where you'll be building relationships and representing a well known, trusted brand? Do you want a lucrative, field based, c click apply for full job details

A global industrial services company is seeking a Customer Service Advisor in Greater London. The role involves resolving customer inquiries, processing payments, and identifying sales opportunities. Candidates should possess strong communication skills and problem-solving abilities, with a focus on providing excellent customer service. The company values diversity and offers a stimulating work environment with learning opportunities.

Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this

Job Description B2B Customer Service Practitioner, Song Service L7 London. Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - across the B2B landscape The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Song Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products / services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS) Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. In this role your responsibilities will be to: Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope Become a trusted advisor and build meaningful relationships with senior client leadership Design and deliver compelling customer propositions Provide line management to more junior team members Lead clients through the design and adoption of AI powered experiences, connecting strategy, data, technology, and creative execution. Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture's brand and position Collaborate globally with Accenture's Global Network to add further value and enhance delivery Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership Undergo regular training to remain at the forefront of emerging trends and technologies Qualification Experience Required The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a 'big picture' understanding of customer service trends. As well as the above, you should have strong experience/expertise in one or more of the following areas: Content 'Multi-channel' experience of future-state B2B customer propositions, covering service across various channels (e.g. online, telephony, app, portal etc.) Working understanding of how CX can drive business value and ability to build and deliver a C Suite value narrative Advanced B2B CX Measurement including Customer Lifetime Value (CLV), value based segmentation, and Customer Success models B2B Service Operations capabilities, spanning people, process, and systems Defining B2B customer service strategies, leveraging cloud platforms Defining new propositions / business models for B2B engagements Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Experience owning end to end workstreams, managing project timelines and resource, ensuring project milestones are met. Ensures all appropriate reporting is in place. Understanding of Agile techniques and frameworks and experience in leading Agile teams to drive value for customers and improve business performance Ability to translate business challenges into AI enabled solutions that improve service performance, automate key workflows, and enhance both agent and customer experience. Skills & Industry Experience Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques Strong interpersonal skills, with the ability to influence senior stakeholders Strong leadership skills, with proven experience in providing line management and performance management for more junior team members Experience with the delivery of B2B Customer Service across segments (SOHO, SMB, Mid Market, Enterprise) Experience with the deal economics of selling/delivering professional services work Experience in one or more of the following industries: Financial Services, Health and Public Sector and Communications Media & Tech Set yourself apart: Experience working on B2B customer strategy or in B2B clients / programmes Experience in owning and managing business outcomes Be certified in a major B2B customer platform (e.g. Salesforce, ServiceNow, AWS, etc) Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this