224 jobs found

If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes click apply for full job details

Heating & Plumbing E-commerce£28,000 pa Hybrid (3 days WFH) At UK Radiators, we help customers choose the right radiators, valves and heating accessories. Customers contact us when accuracy and honest practical advice matter. Many of our customers are mid-project and needclear, technically sound guidance, not scripted responses. Were looking for atechnically minded Customer Service Advisor- someone who enjoys understanding how things work and can confidently explain technical details in plain English. If you enjoy understanding how products work - and helping customers get it right the first time - wed like to hear from you. This is not a typical call-centre role. Its abouttechnical confidence, judgement and customer reassurance. What the role involves Handling phone calls, AI-escalated live chats, customer emails Supporting customers with: radiator selection and sizing heat output considerations valve and system compatibility delivery, returns and installation-related queries Applying judgement when AI or system responses dont fully fit the situation Spotting potential issues early and guiding customers toward therightoutcome Protecting long-term customer confidence and retention We are less concerned about which CRM youve used, and more interested in how you think. You may come from: Plumbing or heating merchants Builders merchants or trade counters Home services (heating, boilers, installations, repairs) Technical e-commerce (parts, components, tools) Motor factors / automotive parts (technical compatibility experience is highly relevant) And youre likely to have: A technical or mechanical mindset Confidence discussing products, measurements or specifications Experience explaining technical detail to non-technical customers The instinct to troubleshoot before responding Comfort sayingthis wont work and heres why- calmly and clearly Customer service experience is essential, buttechnical confidence matters more than Zendesk badges. Working pattern 9:00am 5:30pm, Monday to Friday Hybrid: typically 3 days from home, 2 days in the Colchester office Occasional Saturdays, agreed in advance (paid or TOIL) Salary & benefits £28,000 Monthly bonus linked to overall sales performance(reflecting customer confidence, retention and accuracy - not sales targets) Staff discount on products Pension (auto-enrolment) Structured onboarding and product training Stable hours and a supportive team environment How we hire We focus on how you reason through a problem, shortlisted candidates will be asked to talk through realistic technical customer scenarios as well as call-centre exercises. If reading this made you thinkyes - thats how I already work, we want to hear from you. If it made you uncomfortable - thats probably the right signal too. JBRP1_UKTJ

We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers much-loved furniture is back to looking its best. About DFS As a Retail Sales Advisor at DFS, you are the heartbeat of our st click apply for full job details

Job Description: At DXC we are seeking a high-potential, ambitious Account Director / Customer Success Manager to lead the growth of our Consulting and Engineering Services (CES) business across NHS England, multiple NHS Trusts, and to establish a strategic foothold within the UK Life Sciences and Pharmaceutical sector. This is a strategic growth role with full revenue responsibility for a $30M+ portfolio, combining account expansion within NHS clients and greenfield market entry into Life Sciences and Pharma organisations. The role requires a consulting-led sales approach focused on identifying and solving critical client challenges across clinical systems, enterprise platforms, applications, data, and digital engineering. The successful candidate will build trusted relationships across NHS England transformation programmes and Trust-level leadership, while simultaneously developing new logo opportunities within Life Sciences and Pharma. They will lead with consulting to discover client problems, shape transformation programmes, and position CES as a strategic partner in delivering measurable healthcare and business outcomes. This role is ideally suited to a mid-career, highly motivated individual eager to step into a major account leadership position, with clear progression toward senior leadership roles. Key Responsibilities P&L Ownership and Account Leadership Own and grow a Healthcare and Life Sciences portfolio with full responsibility for $30M+ revenue Develop and execute strategic account plans aligned to NHS England transformation priorities and Trust-level digital roadmaps Drive year-on-year revenue growth through a combination of account expansion, consulting-led engagements, and new logo acquisition Maintain disciplined pipeline coverage, forecasting accuracy, and revenue performance Act as the senior commercial leader for CES across assigned accounts NHS England and NHS Trust Growth and Transformation Build deep relationships with NHS England transformation leadership, Integrated Care Systems (ICS), and NHS Trust CIO and digital leadership teams Align CES services to key NHS priorities including digital transformation, platform modernisation, data integration, operational efficiency, and patient outcome improvement Identify and originate consulting engagements that lead to larger transformation programmes Expand CES footprint across enterprise applications, digital engineering, data platforms, and consulting services Position CES as a trusted transformation partner supporting NHS digital and operational objectives Life Sciences and Pharma - Greenfield Market Entry Lead new logo acquisition efforts across UK Life Sciences and Pharmaceutical organisations Develop and execute a market entry strategy to establish CES presence in this sector Build senior relationships with CIO, CTO, Digital, R&D, and Manufacturing technology leaders Identify opportunities aligned to enterprise applications, digital engineering, data platforms, AI, and consulting services Create consulting-led entry points that establish credibility and expand into long-term strategic engagements Consulting-Led Sales and Opportunity Origination Lead discovery-based client engagements focused on understanding business, clinical, and technology challenges Shape consulting engagements and transformation programmes aligned to client strategic priorities Position CES offerings across key service areas including: Enterprise Platforms including ServiceNow, Oracle, and Boomi Application Development, Modernisation, and DevSecOps Observability and Performance Engineering including Dynatrace Data Engineering, Data Platforms, Analytics, and Artificial Intelligence Digital Engineering and Consulting Services Collaborate with consulting, solution architecture, delivery, and partner teams to shape and win complex deals Client Relationship and Stakeholder Engagement Build trusted advisor relationships with senior stakeholders across NHS England, NHS Trusts, and Life Sciences organisations Develop deep understanding of client operating models, regulatory environments, and transformation priorities Act as the primary commercial leader and escalation point for CES within assigned accounts Ensure strong alignment between client expectations and delivery execution Pipeline, Governance, and Sales Excellence Maintain a high-quality pipeline sufficient to deliver sustained growth Operate with strong qualification discipline and structured opportunity governance Lead deal strategy, value positioning, and win strategy execution Ensure alignment with internal governance, commercial standards, and delivery capability Required Experience and Qualifications Experience in IT Services, Consulting, or Digital Transformation sales, account leadership, or consulting roles Experience working with NHS England, NHS Trusts, or broader UK healthcare ecosystem strongly preferred Experience or strong interest in developing business within Life Sciences and Pharmaceutical sectors Demonstrated success in originating and growing new business opportunities Experience positioning enterprise applications, digital engineering, data, or consulting services Experience owning or contributing to significant revenue portfolios and pipeline targets Strong commercial acumen and sales discipline Personal Profile Highly ambitious and motivated, with strong desire for career progression into senior leadership Consultative mindset with ability to uncover and shape client transformation opportunities Entrepreneurial approach, particularly in developing greenfield markets Resilient and performance-driven, with strong ownership mentality Credible and confident engaging senior client executives Strong personal drive, discipline, and accountability for results Strategic Importance of the Role This is a critical strategic role supporting CES growth across the UKI Healthcare sector and establishing a new and significant presence within Life Sciences and Pharma. The successful candidate will play a central role in expanding CES market share, building strategic client relationships, and delivering sustained revenue growth. This position offers a clear pathway toward senior account leadership, portfolio leadership, and broader commercial executive roles within the organisation. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.

An opportunity has arisen to join us as a Service Advisor at our Sandown Van Centre in Poole. The Service Advisor is responsible for every aspect of a customers after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability click apply for full job details

Senior Parts Sales Advisor This is a rare opportunity to join a well-established, values-led engineering and manufacturing business with a long heritage, strong investment in people, and a genuine commitment to quality and innovation. Sitting at the heart of the Central Parts function, this role offers a blend of technical expertise, customer interaction, and operational influence click apply for full job details

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Aftersales Advisor Bristol I am currently recruiting for an Aftersales Advisor on behalf of my well-established client based in Bristol . This role would suit someone who is passionate about delivering excellent customer service, has strong communication skills, and is confident managing the aftersales journey from start to finish click apply for full job details

What We Do Conduct is building the AI operating system for Enterprise IT, starting with the deepest cost center and innovation bottleneck in global business: the day-to-day operation, maintenance, and change management of mission-critical enterprise systems. Across the world's largest companies, thousands of internal analysts and developers, plus fleets of external consultants, spend their days manually understanding custom code, resolving incidents, analyzing processes, and preparing system change requests. For many enterprises, this translates into hundreds of millions of dollars per year just to keep core systems running-slowing down innovation at the very center of the business. Conduct changes this fundamentally. We're the first system that actually understands enterprise applications bottom-up: from the single code line, to logic, to entire system interdependencies and can reason about them the way the best human experts do, but at machine scale. We're starting with SAP, the backbone of over 90% of global commerce. Customers such as Daimler Truck, Rittal, and Heidelberg Materials already use Conduct to automate system analysis, resolve issues in minutes, cut millions in IT spend, and accelerate ERP transformations by months. But SAP is only the starting point. We're building toward a future where enterprise systems are self-aware, self-healing, and continuously optimizing across the software stack. We turn Enterprise IT from a bottleneck to a driver of innovation velocity. We are a high-talent-density team of 20, founded by former Palantir engineering and product leaders and built around a simple principle: we hire only the most ambitious, driven, and dedicated people who want to build category-defining technology in a culture of intensity, ownership, and pace. If you want to shape the new era of Enterprise System Intelligence, Conduct is where you can do the most important work of your career. Role Responsibilities As Conduct's Head of Talent, you won't just run hiring, you'll shape the team, culture, and systems that will help us scale at pace. You'll inherit an early-stage hiring engine and elevate it into a disciplined, high-velocity, globally competitive talent function . You will own the full talent lifecycle across strategising, planning, sourcing, assessing, and onboarding. Working directly with the Co-Founders, you will: Build the Talent Engine and Process: Own and evolve our early stage hiring into a talent first, candidate led engine that consistently attracts the right people and converts them quickly, without compromising on quality Build and nurture pipelines of high quality candidates in the UK and internationally. Drive operational excellence through improved scorecards, interview training, calibration, and funnel discipline. Hire Exceptionally Across Functions: Source, assess, and close world class engineering, product, GTM, and generalist talent. Understand the profiles, competencies, and behaviours required to succeed in an enterprise focused startup. Build pipelines of high-quality active and passive candidates, from the UK and beyond, and maintain relationships long before roles open. Lead relationships with recruitment agencies, including identifying great partners for specific searches. Employer Brand: Build a globally competitive employer brand that positions Conduct as the place ambitious talent wants to work. Own creative communications and marketing initiatives, including events and experiences, to develop and deepen the view of Conduct as a centre of excellence for candidates. Drive our employer presence in UK, Europe, and US talent ecosystems. Ensure every candidate, including those we do not hire, has an exceptional experience of Conduct's recruitment process. Nice to haves: Experience with shaping compensation and benefits and setting clear performance expectations. Help design and run onboarding processes that make new joiners productive quickly and aligned with how we operate. Candidate Profile We're looking for someone truly standout, who's repeatedly hired top tier people and knows how to move quickly in fast moving startups. You likely have: Extensive experience hiring engineering, product, GTM, and operational talent in high growth environments, likely both in agencies and in house. Experience working in a startup or high growth tech company, with a strong understanding of the talent needed to succeed in enterprise SaaS. Ability to identify and test specific expertise across functions: e.g., technical depth for engineering and sales skill for GTM. A track record of scaling hiring with quality and speed. Strong sourcing capabilities, particularly for passive candidates across multiple functions. Experience shaping a globally competitive employer brand that resonates with ambitious builders and operators. Outstanding written and verbal communication: crisp, structured, and persuasive. A reputation for raising the bar culturally and operationally. High personal velocity: autonomous, decisive, and outcome oriented. What "Good" Looks Like in this role You consistently elevate hire quality and recruitment standards. You cement our hiring engine as a globally competitive system trusted by candidates. You enforce quality through structured interviewing and clear unbiased decision making. You are flexible to the needs and requirements of an early stage start up and know when it's right (and when it's wrong) to bend process. You build a talent brand that stands out globally to high performing enterprise operators. You become a valued advisor on compensation, performance and people systems. You strengthen Conduct's culture through clarity, expectations, and high standards. You operate with pace, independence, and strong judgment. This Role Isn't For You If You only have experience hiring for one type of role in startup environments. You will find it difficult to commit to 5 days a week in office You rely on inbound applications or agencies instead of proactive sourcing. You only thrive with highly structured, mature processes in place. You avoid ambiguity, pace, or high ownership environments. You want to be told what to do - this role leads, not follows. Working at Conduct We're a high energy, high trust team with big ambitions. Our culture blends focus, intensity, and humour: we're serious about impact, but never take ourselves too seriously. We're here to build a generational company, and we know that means pushing past limits whilst enjoying the ride together. In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process. We know that building a company is a journey that we are all on together - whether you're a Co Founder, an early hire, or a future colleague - and we are intentional about growing together as a team and as individuals. We therefore work with Diana Chapman, one of the world's most renowned leadership coaches, to bring the principles of her Conscious Leadership movement into how we work as an organization through company wide executive coaching. Benefits We want Conduct to offer the best possible environment for everyone on the team to do their life's work. Our benefits are designed with that in mind: we recognize that exceptional performance is a holistic endeavour so we support everyone in becoming the most successful, fulfilled, and healthy version of themselves. Generous cash compensation. Share options under the tax efficient EMI scheme. Broad private health insurance including dental and optical cover. ️ Monthly wellbeing payment on top of your salary to spend as you see fit. Breakfast and dinner every day in the office. A truly unparalleled snack selection. Biannual full team offsites. Regular socials. Coaching from Diana Chapman. ️ Take what you need leave policy. Pension salary sacrifice reinvestment scheme. We welcome applications from candidates who require visa sponsorship. Conduct is an equal opportunities employer. Diversity is a non negotiable asset to our company and our team. We believe that a variety of backgrounds, perspectives, and experiences makes us stronger and helps us build better together. We particularly encourage applications from groups that are under represented in technology and engineering, as we know that diverse teams create the best solutions.

At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive strategic renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place clients' concerns above everything else. We hope you're excited about the prospect of shaping the customer experience at Affinity! What will I be doing? Own a book of Affinity's Mid-Market customers and drive renewals for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. Qualifications Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Required 4+ years of experience as a Customer Success Manager, Account Manager, or similar role. Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting. Experience managing complex accounts and renewals. You have excellent interpersonal skills with a history of building strong business relationships. You're an influential communicator with experience presenting to small and large audiences. You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your clients. You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. Bonus points for Experience working with Venture Capital, Private Equity, or Investment Banking customers Experience working at a SaaS company in the CRM or data services space. What you'll enjoy at Affinity We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do. We offer a very competitive compensation package along with equity. We pay for your health, dental, and life insurance. We offer a pension plan to help you plan for retirement. We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're ! We support our employee's overall health and well-being and reimburse monthly for things such as; Home Internet, Meals, and Wellness memberships/equipment. Virtual team building and socials. Keeping people connected is essential. About Affinity With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. We use E-Verify Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.