216 jobs found

Salary: £28,000 Location: SuperBike Factory, Donington Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up click apply for full job details

About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.

Salary: £28,000 Location: SuperBike Factory, Macclesfield Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up click apply for full job details

Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. At tem, we're rebuilding energy from the ground up-starting with total transparency in how power is bought and sold. Now, we're looking for a Customer Success Manager to help us grow and serve our generator community with empathy, strategy, and operational excellence. You'll be working closely with our Customer Success Lead and CMO, with the chance to shape how we deliver value to one of the most important parts of our ecosystem: our generators. Why this role matters: Our generator community powers everything we do. Your work ensures they feel valued, understood, and set up for success. In this role, you'll define the experience of being a supplier on tem-and help us become the trusted engine powering the world's energy transactions. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key strategic customers, working out their biggest gaps in the customer journey with a plan to solve them, and creating a framework to take us into 2026 growth. Responsibilities Be the primary point of contact and trusted advisor for our generator customers. Build strong, proactive relationships with our UK generators -solving blockers, unlocking opportunities, and driving long-term value. Identify gaps across the customer journey and design scalable, high-impact improvements. Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action-fast. Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Travel to visit key accounts in field and deeply understand the pulse of the community. Help define and measure what great customer experience looks like at tem-today and into 2026. Requirements Must-haves Proven experience in customer success in fast-moving B2B environments; you're building and improving not caretaking. Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution. A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently. Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions. Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight. A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector. Nice-to-haves Experience working with B2B supply-side customers, particularly in energy or marketplace businesses. Exposure to early-stage or high-growth tech startups. A strong desire to challenge the status quo and change how things work, not just how they're supported. Success Measures Achieve and maintain a customer satisfaction (NPS) score of 80+ across the generator community, placing us in the top tier for B2B customer experience. Embed a clear customer success playbook that enables seamless hand-offs to Commercial, Operations, and Product, with defined escalation paths, service levels, and minimal manual overlap. Ensure every generator account has a documented and actively maintained account plan, with ongoing monitoring for volume, performance, or revenue risk and clear mitigation actions in place. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 30 minutes. Skills interview with CS and cross-functional partners , 60 minutes, including a take home task. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships ; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time. Responsibilities Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio . Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption. Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities . Leverage data to ensure priorities are aligned with the highest impact investments and communicate impact with stakeholders. Promote CSG resources through multi-channel communication , ensuring leaders and AE's understand and use the customer success support process . Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience . Co-create business reviews for Sales in collaboration Renewals , Success Plan Sales , and other key stakeholders Preferred Qualifications and Skills 6+ years in Sales, Customer Success, or related fields , preferably within the SaaS landscape. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices. Proven track record to forge and cultivate relationships , serving as a trusted advisor that brings tangible business value to clients. Capable to navigate complicated discussions, handle objections , and drive alignment. Expertise in at least one line of business (LoB) or specific industry sector. An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Enterprise Customer Success Manager London Justt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals. We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. We're looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you'll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You'll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion. What you'll do Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights Identify and execute expansion opportunities end-to-end to achieve account growth targets Define and drive retention strategies through structured account plans to meet retention goals Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities Deliver client training and enablement sessions to drive value realization Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements 5+ years of experience as a Customer Success Manager managing enterprise accounts Proven track record in project management and cross-functional collaboration Strong analytical mindset with the ability to interpret data and translate it into insights and actions Demonstrated success in building and growing long-term, value-driven customer relationships Comfortable operating in fast-paced, dynamic environments Willingness to travel several times a year Experience in the payments industry - an advantage

Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.

We areLegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks efficiently. Joining our team means becoming part of a dynamic, forward-thinking company dedicated to making a tangible difference in public health and safety. We value creativity, collaboration, and a passion for problem-solving. If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together. Position Overview: As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution. Key Responsibilities: Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier. Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients. Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities. Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution. Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention. Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management. Proactively explore Upsell/Cross-sell opportunities with our existing customers Proven experience in a similar role within software/SaaS. Strong understanding of customer journey dynamics and the ability to implement strategies for improvement. Demonstrated success in developing and implementing effective customer success programs Experience in determining and measuring KPIs for customer success teams. Proficient in setting up workflows and utilizing customer success automation tools. SaaS industry experience is a must. Excellent communication and interpersonal skills. Methodical mindset with a structured approach to problem-solving. Strong commercial knowledge with a proven ability to upsell and cross-sell products and services. Ability to thrive in a fast-paced and dynamic environment. Sounds good? Our recruitment process is simple: you and we all need to be sure that we're excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen. Are you as excited about that prospect as we are? Then apply, let's have a cup of coffee and talk about the future together.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

The IDEXX Veterinary Software team is seeking our next Customer Success Manager . In this customer facing role you will play a critical part in managing and nurturing customer relationships to drive satisfaction, utilisation, and growth. With a focus on ezyVet customers, you'll work closely with the ezyVet product, support, and implementation teams, to ensure a seamless customer experience. Your focus will be on post-sales activities, supporting customers throughout their journey, and maximising the value they receive from ezyVet software and services. In the role of Customer Success Manager Customer Relationship Management: Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts, acting as a trusted advisor and primary point of contact. Collaborate with Support teams, Product teams, Sales teams and where applicable wider IDEXX teams to understand customer objectives, challenges, and requirements, ensuring alignment with our solutions and services. Proactively engage with customers to identify opportunities and solve issues. Customer Success and Adoption: Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. Develop and execute tailored customer success plans, driving product adoption, customer satisfaction, and value realisation. Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Be accountable for ongoing training, and provide resources to customers, ensuring they have the necessary knowledge and tools to maximise product utilisation. Support and Issue Resolution: Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towards quick resolution and customer satisfaction. Track and provide summary documentation of support cases, feature requests and progress on bug fixes. Ensuring all relevant information is captured and shared with the customer and appropriate internal teams. Value and Expansion: Collaborate with VetSoft Sales teams to identify opportunities for expansion within assigned accounts. Conduct regular business reviews with customers to review performance metrics, provide insights, and identify areas for improvement. Demonstrate the value of our solutions to customers and support business cases for renewals and expansions. Customer Advocacy: Act as a customer advocate, gathering feedback and insights to drive enhancements and improvements. Serve as a liaison between customers and internal teams, effectively communicating customer needs, requirements, and feedback. Provide thoughtful and professional commentary regarding organisation updates, business realignment and contractual terms. What You Need to Succeed: 2+ years experience in ezyVet software Strong knowledge and understanding of customer needs, with the ability to establish and maintain a high level of customer trust and confidence. Solid analytical skills - ability to analyse problems, identify alternative solutions, and implement recommendations in support of customer success goals. Excellent verbal and written communication skills and presentation skills. Ability to present and explain information in a way that establishes rapport; persuades others; and gains understanding. Is able to establish commercial expectations with customers when discussing deployment of new products and services. Proven ability to drive customer adoption, satisfaction, and workflow optimisation. Experience in providing support and resolving customer issues in a timely manner. Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.

Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.

Customer Success Manager with Italian (6 months FTC) page is loaded Customer Success Manager with Italian (6 months FTC)remote type: Remotelocations: UK Homebase: Italy Homebase: France Homebase: Ireland Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RPAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact. Primary Responsibilities Customer Success & Value Generation Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments. Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. Promote available resources and communities to encourage efficient product utilization and engagement. Act as a trusted advisor, addressing improvement requests and resolving critical issues. Collaboration Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals. Support customers' cloud and multi-cloud strategies , offering guidance and resources to align with their business goals. Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities. Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics. Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals. Industry Knowledge Drive the customer journey by identifying engagement opportunities and delivering tailored success plans. Use customer usage data and health indicators to develop actionable strategies for growth and renewal. Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively. Critical Thinking & Results Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements. Champion Customer Success by contributing to tools, systems, and best practices. Ensure alignment with company ethics and policies while performing additional related duties as assigned. Knowledge, Skills, and Abilities Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments. Ability to distill complex technical and business concepts into clear, actionable insights. Proven ability to build lasting customer relationships and drive revenue growth. Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach. Resilience under pressure with excellent time management and focus on delivery. Availability to travel up to 25% within your home region, including occasional out of country trips. Qualifications Italian speaking is highly recommended. 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree. Degree in Computing, Business, Information Technology, or equivalent professional experience preferred. Understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Remote : Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.