50 jobs found

Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit . At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! About the position: The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. Key responsibilities: Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers Maintaining customer technical account portfolio to provide technical guidance and recommendation Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs Deliver exceptional service to your aligned accounts and stakeholders to drive continuous improvement for NPS Work closely with aligned Account Executives (and the wide virtual account team) to understand the short-term and long-term sales strategies to identify key areas to drive customer success through product adoption and satisfaction Support existing customers through contract renewal cycles and working sales teams to execute renewals Identifying and understanding a customer's adoption status and support history throughout the post sales cycle; determining how to incorporate these elements into the overall customer success strategy Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success Becoming an expert in the features and benefits of our applications Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients OK, I'm interested is this the job for me? We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. What you will bring to our team: 3+ years of experience in either a customer success, technical consulting, technical account management or technical business analysis role. Proven track record in strategic customer engagement, solution adoption, and retention experience Excellent written/verbal communication, organization, presentation, and project management skills Proven ability to learn and adapt in a fast paced environment Strong experience in communicating with executive level stakeholders and decision makers, both internally and externally Advanced ability to understand business objectives through requirements gathering and analysis Ability to prioritise tasks based on urgency and importance a must have. Knowledge in the following technical areas are a plus: Understanding of Microsoft 365 ecosystem and/or other cloud platforms such as Google and AWS. Experience in cyber security, data and information lifecycle management Microsoft or other technical certifications AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Senior Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi-disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Senior Director in the Financial Services team, you will be a client-facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to lead a team and act as the day-to-day client point of contact. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk-throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. We would expect Senior Directors to secure extensions on current engagements and utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support more junior colleagues in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Senior Directors play a crucial role in building the brand of FTI Consulting and the Regulatory Risk Management team by developing and contributing to interesting and thought-provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong communication skills (written and verbal), presentation abilities, and stakeholder management expertise. Demonstrated ability to manage multiple stakeholders, including senior management and non-UK head offices. Ability to work autonomously and as part of a team while managing multiple projects with high quality standards. The Senior Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Extensive experience interpreting and advising stakeholders (including non-UK based clients) on the UK regulatory perimeter and financial crime regulations including POCA and MLR 17. Comprehensive understanding of UK financial services regulatory framework, including FCA Handbook (particularly COBS, SYSC, PROD), FSMA, Consumer Duty, Senior Managers & Certification Regime, MiFID II/MiFIR, and market abuse legislation. Proven expertise in designing, implementing, and maintaining risk management and compliance frameworks, including remediation programs, policies, procedures, governance structures, and monitoring plans. Experience with FCA authorisation applications, FSMA section 165 requests, and section 166 skilled person reviews. Demonstrated ability to interpret and advise on regulatory developments and changes in response to new business initiatives. Significant practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on-going monitoring plans, assurance work and management information requirements. Proven ability to lead large-scale transformation projects and/or complex compliance initiatives. Ability to draft and communicate detailed reports and recommendations highlighting compliance related gaps. Experience designing and delivering regulatory training to both specialist and non-specialist audiences. Experience in business development activities including thought leadership, proposal development, and recruitment. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong awareness of global compliance requirements; experience with EU and US regulation (ESMA, SEC, CFTC) desirable. Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. x Additional Information Job Family/Level: Op Level 4 - Sr Director My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talented people in the world. As our company continues to grow, we remain focused on building and maintaining a strong culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualified individual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibited by law.

What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.

TL;DR - We're looking for a Founding CSM to guide Lovable users from first value to full adoption. You'll build trusted relationships, help customers ship faster, and turn every account into a success story. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we're looking for Experience in CS, account management, or solution consulting in SaaS or AI Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts Strong communicator who blends empathy, business acumen, and technical curiosity. Ability to translate technical capabilities into clear business outcomes Skilled at running onboarding, QBRs, and success plans with multiple stakeholders Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products What you'll do Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts Build and execute success plans aligned with customer goals and product capabilities Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long term value Partner with Product and Engineering to surface feedback and shape roadmap priorities Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. Collaborate with AEs to identify and qualify CSQLs for expansion. Troubleshoot blockers, coordinate internal support, and ensure fast resolution Track health scores, usage, and adoption metrics to identify risks and opportunities Build Customer Success playbooks and new processes based on learnings Act as a strategic advisor-guiding customers on best practices, new features and workflows What Success Looks Like Customers reach time to value fast and expand use across teams. Renewals are earned through visible impact and trust. Lovable becomes mission critical to how customers build and innovate. You're seen as the bridge between customers, product, and growth. How we hire Fill in a short form then jump on an initial exploratory call. Discuss your experience in more depth during a round of interviews with us. Join us for a workshop lasting 1 2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you. About your application Please submit your application in English. It's our company language so you'll be speaking lots of it if you join. We treat all candidates equally - if you're interested please apply through our careers portal.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Business Technology Platform (BTP) is an established LOB within SAP supporting 6000+ customers and 600M+ ACV under management in EMEA alone. The potential for BTP is huge and we are on a big growth trajectory. BTP provides the foundation that underpins many of SAP's strategic priorities (RISE, Clean Core, AI) by providing the essential technology services that unify application, integration, security, application development and AI. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert level buying center/Lines of Business domain expertise Ability to apply risk-mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable Some technical understanding for assigned solution area to address technical issues with customers Bachelor's degree or equivalent required Experience in business software Knowledge of SAAS and IAAS processes Strong program/project management and governance skills Relationship-driven mindset with excellent verbal and non-verbal communication skills Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Apply now Job no: 563863 Work type: Part time, 12 hours per week Site: Ballymena Categories: Retail Colleagues Location: Antrim Salary: £10.20 - £12.41 per hour Business Area: Retail Age 21+ £12.41 per hour Under 21 £10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group. We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy: 25% off most of our products in Halfords Retail stores and online Amazing discounts of up to 50% on your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies At least 25% colleague discount at Tredz Life Assurance Uniform Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced Option to join our Sharesave scheme: save to purchase shares at a 20% discount Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services To be successful in this role you will need: Experience of delivering great customer service, ideally in a retail sales environment A proactive approach to helping customers and understanding their needs Availability to work on a rota basis, including weekends Ideally, you'll also have the following: Some knowledge and skills in car parts fitting and cycle repair Some experience of working towards and achieving sales targets We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Career Opportunities: Principal Sales Manager - Logistics Reply (11142) Requisition ID11142-Posted - Years of Experience (2) -Consulting- Where (1) Logistics Reply is the Reply Group company that specialises in supply chain software. Its solutions are based around LEA ('Logistics Execution Architecture'), the world's most advanced Supply Chain platform - which uniquely utilises cloud-based 'microservices' to offer a bespoke suite of software solutions that are designed to bridge the gap between real-world operations, and the need to provide real-time visibility across all stages of the supply chain: from Manufacturer to Warehouse/DC, through to Retail Store/Customer Delivery. Top brands and suppliers across Fashion, Food, General Merchandise, 3PL's and Manufacturing choose LEA as it is specifically designed to be agile, flexible, quickly adaptable and configurable to their individual requirements - whilst complementing their existing systems frameworks. Role Overview: As a Principal Sales Manager, you will report directly to the UK Sales Director and play a key role in driving new business growth within the Sales Practice. You will manage assigned leads, identify new opportunities, and build strong client relationships, working closely with colleagues to deliver tailored solutions. Engaging with prospective clients, you will understand their needs, present compelling value propositions, and guide them through the complete sales cycle. Collaborating with Pre-Sales and Engagement Management teams, you will position Logistics Reply's solutions to align with customer objectives and showcase the benefits of the LEA Reply platform. The role also involves maintaining long term client relationships, supporting solution adoption, and identifying upselling opportunities. Responsibilities: Identify and engage new prospects to generate leads and expand the customer base through multiple channels. Develop and implement tailored sales strategies that clearly communicate the value of LEA Reply for warehouse, store, and supply chain operations. Build and nurture trusted relationships with both prospects and existing clients by understanding their challenges and delivering appropriate solutions. Manage the entire sales cycle, from initial engagement and proposal development to contract negotiation and closing. Collaborate closely with internal teams, including Pre Sales, Technical Teams, and Consulting, to ensure solutions align with client requirements. Identify opportunities for upselling and business expansion within existing accounts. Maintain thorough records of sales activities, client interactions, and pipeline progress. About the Candidate: Possesses at least a Bachelor's degree in a relevant field. Recognised expertise in industry, solutions, or technology with 7-12 years' experience in the market. Proven ability to engage confidently with senior stakeholders, including C-level executives, as a trusted advisor for supply chain transformation. Skilled at translating complex business challenges into clear solution strategies in collaboration with Pre Sales, Consulting, and Product teams. Experience in leading and closing complex sales engagements, from discovery through proposal, negotiation, and contract close. Ability to develop enterprise relationships and conduct structured operational requirements analysis with senior supply chain stakeholders. Demonstrated success in value led solution positioning, business case development, and executive level proposal presentation. Deep understanding of warehouse and distribution centre operations, WMS capabilities, and operational challenges in wholesale, retail, and logistics. Strong technical knowledge of SaaS architecture, cloud delivery models, and system integration approaches (e.g., ERP, automation, third-party logistics). Experience mentoring sales colleagues, sharing best practices, and contributing to refining go to market messaging and identifying new market opportunities. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any reasonable adjustments you may need.

A global industrial services company is seeking a Customer Service Advisor in Greater London. The role involves resolving customer inquiries, processing payments, and identifying sales opportunities. Candidates should possess strong communication skills and problem-solving abilities, with a focus on providing excellent customer service. The company values diversity and offers a stimulating work environment with learning opportunities.

Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this

Job Description B2B Customer Service Practitioner, Song Service L7 London. Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - across the B2B landscape The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Song Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products / services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS) Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. In this role your responsibilities will be to: Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope Become a trusted advisor and build meaningful relationships with senior client leadership Design and deliver compelling customer propositions Provide line management to more junior team members Lead clients through the design and adoption of AI powered experiences, connecting strategy, data, technology, and creative execution. Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture's brand and position Collaborate globally with Accenture's Global Network to add further value and enhance delivery Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership Undergo regular training to remain at the forefront of emerging trends and technologies Qualification Experience Required The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a 'big picture' understanding of customer service trends. As well as the above, you should have strong experience/expertise in one or more of the following areas: Content 'Multi-channel' experience of future-state B2B customer propositions, covering service across various channels (e.g. online, telephony, app, portal etc.) Working understanding of how CX can drive business value and ability to build and deliver a C Suite value narrative Advanced B2B CX Measurement including Customer Lifetime Value (CLV), value based segmentation, and Customer Success models B2B Service Operations capabilities, spanning people, process, and systems Defining B2B customer service strategies, leveraging cloud platforms Defining new propositions / business models for B2B engagements Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Experience owning end to end workstreams, managing project timelines and resource, ensuring project milestones are met. Ensures all appropriate reporting is in place. Understanding of Agile techniques and frameworks and experience in leading Agile teams to drive value for customers and improve business performance Ability to translate business challenges into AI enabled solutions that improve service performance, automate key workflows, and enhance both agent and customer experience. Skills & Industry Experience Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques Strong interpersonal skills, with the ability to influence senior stakeholders Strong leadership skills, with proven experience in providing line management and performance management for more junior team members Experience with the delivery of B2B Customer Service across segments (SOHO, SMB, Mid Market, Enterprise) Experience with the deal economics of selling/delivering professional services work Experience in one or more of the following industries: Financial Services, Health and Public Sector and Communications Media & Tech Set yourself apart: Experience working on B2B customer strategy or in B2B clients / programmes Experience in owning and managing business outcomes Be certified in a major B2B customer platform (e.g. Salesforce, ServiceNow, AWS, etc) Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this

Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this

A leading car dealership in Epsom is seeking a full-time Service Advisor motivated to provide exceptional customer service and support. This role requires excellent communication skills and a background in customer service. Key responsibilities include managing customer relationships, delivering value-added sales solutions, and maintaining high standards of customer satisfaction. The position offers a salary of up to £34,000, alongside bonuses, an industry-leading benefits package, and 33 days of annual leave.

Epsom, United Kingdom Posted on 07/03/2026 Salary Up to £34,000 + bonus and commission Province Surrey Country United Kingdom Postal Code KT19 Job Description Job Title: Service Advisor - Car Dealership Salary: Up to £34,000 + bonus and commission Hours: Monday to Friday - 1 Saturday out of every 4 Full Time and Permanent An amazing opportunity with one of the top 25 Sunday Times best big companies to work for. Our client is an industry leading and award winning employer who are actively looking to recruit a Service Advisor for their dealership in Epsom. Job Purpose: To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan' and support continuous process improvement. You'll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers and prospects. Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers. Key Responsibilities Drive the standard in customer care with the diverse customer base Manage the relationship between customer and dealership Manage the service process effectively Go beyond process in delivering exceptional customer service Deliver effective value added sales solutions to customers to ethically promote the wide range of our client's products and services Excellent communication and customer service skills with experience handling complaints Evidence of customer facing administrative experience Experience in a selling/customer service environment Full driving licence held for a minimum of 6 months with fewer than 9 penalty points Evidence of 'Right to work in the UK' Able to handle sensitive and confidential information Benefits Industry leading package Bonus payments based upon performance Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme