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call centre sales advisor
Office Angels
Luxury Customer Service Advisor- Fashion
Office Angels
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 04, 2025
Full time
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Success Manager
VitalSource Technologies LLC Milton Keynes, Buckinghamshire
VitalSource , is hiring a (n) Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom . This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase . Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem-solving capabilities and attention to detail. Comfortable navigating cross-functional environments. Preferred Skills: Proficiency in Salesforce, Qlik, Looker, Metabase , and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer : Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes . Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset , we provide Education Assistance for our associates to further their education. Who W e A re: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify . EEO Poster in English EEO Poster in Spanish
Jul 04, 2025
Full time
VitalSource , is hiring a (n) Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom . This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase . Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem-solving capabilities and attention to detail. Comfortable navigating cross-functional environments. Preferred Skills: Proficiency in Salesforce, Qlik, Looker, Metabase , and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer : Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes . Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset , we provide Education Assistance for our associates to further their education. Who W e A re: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify . EEO Poster in English EEO Poster in Spanish
Customer Success Manager
Conferma Limited
The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage / adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including awareness, engagement, conversion, retention, and loyalty. Work with internal stakeholders to support strategies to optimise each stage, ensuring a seamless and positive customer journey. Use data and metrics to analyse customer behavior and improve overall customer experience. Issuer, TMC and Platform Engagement Actively participate in regular calls with key partners including Issuers, TMC's and Platform providers, ensuring any onboarding delays are dealt with quickly and efficiently. Risk Management Identify potential risks and issues early in the customer lifecycle and support the wider team to develop effective mitigation strategies ensuring successful customer outcomes. Sales Pipeline Awareness Regular communication with internal commercial relationship managers to gain updates on incoming pipelines of accounts to ensure departmental readiness. Documentation Maintain Customer Success process documentation and collaborate internally. Support with the Creation of new documentation and FAQs Ensure existing documentation is maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement Suggestions Make recommendations for improvements to processes and software using the AhA Ideas portal.
Jul 04, 2025
Full time
The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage / adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including awareness, engagement, conversion, retention, and loyalty. Work with internal stakeholders to support strategies to optimise each stage, ensuring a seamless and positive customer journey. Use data and metrics to analyse customer behavior and improve overall customer experience. Issuer, TMC and Platform Engagement Actively participate in regular calls with key partners including Issuers, TMC's and Platform providers, ensuring any onboarding delays are dealt with quickly and efficiently. Risk Management Identify potential risks and issues early in the customer lifecycle and support the wider team to develop effective mitigation strategies ensuring successful customer outcomes. Sales Pipeline Awareness Regular communication with internal commercial relationship managers to gain updates on incoming pipelines of accounts to ensure departmental readiness. Documentation Maintain Customer Success process documentation and collaborate internally. Support with the Creation of new documentation and FAQs Ensure existing documentation is maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement Suggestions Make recommendations for improvements to processes and software using the AhA Ideas portal.
Remote Customer Success Manager Needed at Carrot Fertility Carrot Fertility
Digitaltidewave
Job role: Customer Success Manager Company name: Carrot Fertility Location: Remote, UK Salary: N/A About the Job: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible. About The Role Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. Responsibilities in this Role Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership, from onboarding through the full customer lifecycle. Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. Qualifications/Experience Minimum Qualifications: 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment. Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team. Detail-oriented with strong analytical, writing, and communication skills. Must be able to develop and grow relationships with customers. Track record of high customer satisfaction. Experience working with the full lifecycle of customer success. Fluency in written and spoken English. Preferred Qualifications: Experience with Salesforce or other CRM. Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required. Comfortable working in a fast-paced environment; organized, diligent, and self-motivated. Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes. Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team.
Jul 04, 2025
Full time
Job role: Customer Success Manager Company name: Carrot Fertility Location: Remote, UK Salary: N/A About the Job: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible. About The Role Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. Responsibilities in this Role Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership, from onboarding through the full customer lifecycle. Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. Qualifications/Experience Minimum Qualifications: 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment. Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team. Detail-oriented with strong analytical, writing, and communication skills. Must be able to develop and grow relationships with customers. Track record of high customer satisfaction. Experience working with the full lifecycle of customer success. Fluency in written and spoken English. Preferred Qualifications: Experience with Salesforce or other CRM. Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required. Comfortable working in a fast-paced environment; organized, diligent, and self-motivated. Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes. Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team.
Field-Based Parts Advisor (Agricultural)
Ernest Gordon Recruitment Keith, Banffshire
Field-Based Parts Advisor (Agricultural) £28,000 - £32,000 (OTE £40K) + Bonus + Company Van + 30 Days Holiday + Training + Progression + Benefits Kieth, Aberdeenshire Are you a Parts Advisor or someone with agricultural machinery knowledge looking for a varied, field based role where you'll be working autonomously, honing in on your sales skills? Do you want a job where no two days will be the sam click apply for full job details
Jul 04, 2025
Full time
Field-Based Parts Advisor (Agricultural) £28,000 - £32,000 (OTE £40K) + Bonus + Company Van + 30 Days Holiday + Training + Progression + Benefits Kieth, Aberdeenshire Are you a Parts Advisor or someone with agricultural machinery knowledge looking for a varied, field based role where you'll be working autonomously, honing in on your sales skills? Do you want a job where no two days will be the sam click apply for full job details
Customer Success Manager - Enterprise
Enable International Stratford-upon-avon, Warwickshire
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain - from manufacturers to consumers. After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry. Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey. As a Customer Success Manager, Enterprise, you will be assigned to work with some of our largest and most complex customers to help them reach their goals and realize maximum value from Enable. Your priority focus will be delivering value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable that result in retaining and expanding the account. You will be accountable for the overall success of your assigned Enterprise customers throughout their entire journey with Enable. You will work closely with a Manager of Implementations who will be responsible for the outcomes of the implementation phase of your customers' journey. You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation and legacy-system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Enable resources and solutions. You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies. Duties and Responsibilities - Stakeholder Management Build and maintain meaningful and long-lasting customer relationships and be trusted as your customers' strategic advisor to ensure retention and secure expansions. Present to stakeholders at all levels, including end users and C-suite executives. Serve as the key escalation point for customer concerns Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings. Work closely with our Product & Engineering teams to ensure the customer is aware of product enhancements, timelines and features that will contribute to their success. Duties and Responsibilities - Customer Success and Product Adoption Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Enable as their Rebate source of truth. Guide customers through the Enable Customer Journey, from onboarding to proficient, value-driven use of the platform. Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor. Drive product adoption for post-implementation stage customers, ensuring maximum value. Duties and Responsibilities - Commercial Responsibility and Account Growth Develop tailored Strategic Account Plans that will help customers achieve measurable outcomes and ROI from our software. These account plans should drive your day-to-day priorities and focus. Drive customer loyalty by proactively seeking advocacy opportunities and managing NPS and CSAT metrics. Identify expansion opportunities and develop tailored account plans to help customers achieve measurable outcomes and ROI. Identify at-risk accounts early and develop strategies to mitigate churn. Duties and Responsibilities - Internal Collaboration & Process Improvement Align internal stakeholders and team members to help customers realize quantifiable business value from Enable. Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes, particularly within the Enterprise segments. Maintain accurate customer records for assigned accounts in Planhat. Contribute to achieving department goals and OKRs Knowledge, Skills, and Abilities Highly organized individual who can coordinate several senior stakeholders both internally and externally. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers. Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Ability to work well with internal teams, balancing team and customer success with company needs and opportunities. Required Education and Experience Proven Customer Success management background with a minimum of 4 years' experience in the SaaS industry. Proven experience managing customers across Enterprise segments Demonstrated success in the achievement of departmental goals. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Preferred Education and Experience Prior experience in the rebate or supply chain industry. Familiarity with Enable's offerings and customer base. Advanced training or certifications in Customer Success or related fields Travel Occasional travel may be required to meet with customers or attend company events Total Rewards: At Enable, we're committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity. Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to: Paid Time Off: Ample days off + 8 bank holidays Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being Private Health Insurance: Health and life coverage for you and your family Electric Vehicle Scheme: Drive green with our EV program Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance Equity Program: Benefit from our equity program with additional options tied to tenure and performance Career Growth: Explore new opportunities with our internal mobility program Additional Perks: Free Food: Complimentary meals, snacks, and drinks on-site in our global offices Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights Pets: Bring your pets to our welcoming, pet-friendly offices According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we're committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don't meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Jul 04, 2025
Full time
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain - from manufacturers to consumers. After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry. Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey. As a Customer Success Manager, Enterprise, you will be assigned to work with some of our largest and most complex customers to help them reach their goals and realize maximum value from Enable. Your priority focus will be delivering value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable that result in retaining and expanding the account. You will be accountable for the overall success of your assigned Enterprise customers throughout their entire journey with Enable. You will work closely with a Manager of Implementations who will be responsible for the outcomes of the implementation phase of your customers' journey. You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation and legacy-system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Enable resources and solutions. You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies. Duties and Responsibilities - Stakeholder Management Build and maintain meaningful and long-lasting customer relationships and be trusted as your customers' strategic advisor to ensure retention and secure expansions. Present to stakeholders at all levels, including end users and C-suite executives. Serve as the key escalation point for customer concerns Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings. Work closely with our Product & Engineering teams to ensure the customer is aware of product enhancements, timelines and features that will contribute to their success. Duties and Responsibilities - Customer Success and Product Adoption Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Enable as their Rebate source of truth. Guide customers through the Enable Customer Journey, from onboarding to proficient, value-driven use of the platform. Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor. Drive product adoption for post-implementation stage customers, ensuring maximum value. Duties and Responsibilities - Commercial Responsibility and Account Growth Develop tailored Strategic Account Plans that will help customers achieve measurable outcomes and ROI from our software. These account plans should drive your day-to-day priorities and focus. Drive customer loyalty by proactively seeking advocacy opportunities and managing NPS and CSAT metrics. Identify expansion opportunities and develop tailored account plans to help customers achieve measurable outcomes and ROI. Identify at-risk accounts early and develop strategies to mitigate churn. Duties and Responsibilities - Internal Collaboration & Process Improvement Align internal stakeholders and team members to help customers realize quantifiable business value from Enable. Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes, particularly within the Enterprise segments. Maintain accurate customer records for assigned accounts in Planhat. Contribute to achieving department goals and OKRs Knowledge, Skills, and Abilities Highly organized individual who can coordinate several senior stakeholders both internally and externally. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers. Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Ability to work well with internal teams, balancing team and customer success with company needs and opportunities. Required Education and Experience Proven Customer Success management background with a minimum of 4 years' experience in the SaaS industry. Proven experience managing customers across Enterprise segments Demonstrated success in the achievement of departmental goals. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Preferred Education and Experience Prior experience in the rebate or supply chain industry. Familiarity with Enable's offerings and customer base. Advanced training or certifications in Customer Success or related fields Travel Occasional travel may be required to meet with customers or attend company events Total Rewards: At Enable, we're committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity. Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to: Paid Time Off: Ample days off + 8 bank holidays Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being Private Health Insurance: Health and life coverage for you and your family Electric Vehicle Scheme: Drive green with our EV program Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance Equity Program: Benefit from our equity program with additional options tied to tenure and performance Career Growth: Explore new opportunities with our internal mobility program Additional Perks: Free Food: Complimentary meals, snacks, and drinks on-site in our global offices Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights Pets: Bring your pets to our welcoming, pet-friendly offices According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we're committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don't meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Elite-HR
P/T or F/T Business Development Advisor
Elite-HR Nursling, Hampshire
An exciting opportunity for a Business Development/Appointment Maker to join an established Sales team based in Nursling, Southampton. Be part of a friendly, down to earth and close knit team looking to expand due to excellent results this year. Flexibility with working hours creating a great work/life balance. The ideal candidate: Background in Telesales/Call centres and customer service Results and Target driven Reliable and confident on the phone The role: Making outbound calls to potential clients and securing appointments for managers You choose hours between 9am - 3pm - Mon - Fri P/T 15hrs minimum to 30hrs maximum 15 an hr + commission + bonuses Friendly working environment based in Nursling Contact Jo ASAP for more information
Jul 04, 2025
Full time
An exciting opportunity for a Business Development/Appointment Maker to join an established Sales team based in Nursling, Southampton. Be part of a friendly, down to earth and close knit team looking to expand due to excellent results this year. Flexibility with working hours creating a great work/life balance. The ideal candidate: Background in Telesales/Call centres and customer service Results and Target driven Reliable and confident on the phone The role: Making outbound calls to potential clients and securing appointments for managers You choose hours between 9am - 3pm - Mon - Fri P/T 15hrs minimum to 30hrs maximum 15 an hr + commission + bonuses Friendly working environment based in Nursling Contact Jo ASAP for more information
Butlins
Contact Centre Sales Team Leader
Butlins Hemel Hempstead, Hertfordshire
Description About the Role Were on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlins. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences click apply for full job details
Jul 04, 2025
Full time
Description About the Role Were on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlins. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences click apply for full job details
Recruitment Avenue
Customer Support Advisor - 2 Month Contract/Could go Perm
Recruitment Avenue
Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.
Jul 04, 2025
Full time
Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.
Recruitment Avenue
Customer Service Executive - Luxury Travel - £20k - £22k
Recruitment Avenue
Job Title - Customer Service Executive - Luxury Travel Department/Sector - Travel Job Location - London Salary - £20k - £22k Our client has a Customer Relations Role, in the role you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In the role you will be responsible for all aspects of customer relations within the business dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media and database management supported by strong negotiating skills with excellent organisation and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry displaying outstanding verbal and written communication with a good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters in order to build and maintain ongoing customer relationships. Investigate all complaints communicating directly with office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analysing quantifiable CSQ data and send statistical reports to all departments concerned. Maintaining a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Jul 03, 2025
Full time
Job Title - Customer Service Executive - Luxury Travel Department/Sector - Travel Job Location - London Salary - £20k - £22k Our client has a Customer Relations Role, in the role you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In the role you will be responsible for all aspects of customer relations within the business dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media and database management supported by strong negotiating skills with excellent organisation and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry displaying outstanding verbal and written communication with a good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters in order to build and maintain ongoing customer relationships. Investigate all complaints communicating directly with office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analysing quantifiable CSQ data and send statistical reports to all departments concerned. Maintaining a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Obscurant Recruitment Solutions Ltd
Sales Advisor
Obscurant Recruitment Solutions Ltd Knutsford, Cheshire
Sales Advisor - Based Knutsford with some hybrid working IMMEDIATE START Basic salary - £28,535 with uncapped commission Due to continued expansion, our client is seeking experienced Sales Advisors to join their current team who are based in Knutsford Town Centre. This is an excellent opportunity for an experienced Sales Advisor with a proven track record of working in sales. Candidates with any previous experience of selling Life Insurance, IVA s, Debit Recovery or selling Funeral Plans, would be advantageous but not essential as you will receive full product training. You will have a minimum of one year s proven experience working in a sales role with the ability to work in a target driven environment. Shifts 3 weeks - 9am to 5pm - Monday to Friday 1 week of working 12pm to 8pm Monday to Friday Every 3 weeks you will work one Saturday - 9am to 5pm with a day off in the week, should you not wish to take this off the following week, you will be paid for this. Excellent Benefits 30 days holiday, plus bank holidays Bupa Cash Plan Life Assurance Pension with the option of a SMART pension Death in service benefit Employee Assistance service, including access to a 24/7 online GP As a Sales Advisor, you will be speaking to prospective customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made, will be in line the companies process and FCA regulations. As you will be speaking to potentially vulnerable customers, you will need to have empathy, and patience with good listening skills to deliver an excellent customer service and the ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs. Key Skills Excellent communicator with professional telephone manner with proven experience of dealing with mature customers. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable Results driven with ability to achieve work towards KPI s set on production, quality, and customer service skills Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. Computer literacy and good working knowledge of MS Office Suite.
Jul 03, 2025
Full time
Sales Advisor - Based Knutsford with some hybrid working IMMEDIATE START Basic salary - £28,535 with uncapped commission Due to continued expansion, our client is seeking experienced Sales Advisors to join their current team who are based in Knutsford Town Centre. This is an excellent opportunity for an experienced Sales Advisor with a proven track record of working in sales. Candidates with any previous experience of selling Life Insurance, IVA s, Debit Recovery or selling Funeral Plans, would be advantageous but not essential as you will receive full product training. You will have a minimum of one year s proven experience working in a sales role with the ability to work in a target driven environment. Shifts 3 weeks - 9am to 5pm - Monday to Friday 1 week of working 12pm to 8pm Monday to Friday Every 3 weeks you will work one Saturday - 9am to 5pm with a day off in the week, should you not wish to take this off the following week, you will be paid for this. Excellent Benefits 30 days holiday, plus bank holidays Bupa Cash Plan Life Assurance Pension with the option of a SMART pension Death in service benefit Employee Assistance service, including access to a 24/7 online GP As a Sales Advisor, you will be speaking to prospective customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made, will be in line the companies process and FCA regulations. As you will be speaking to potentially vulnerable customers, you will need to have empathy, and patience with good listening skills to deliver an excellent customer service and the ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs. Key Skills Excellent communicator with professional telephone manner with proven experience of dealing with mature customers. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable Results driven with ability to achieve work towards KPI s set on production, quality, and customer service skills Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. Computer literacy and good working knowledge of MS Office Suite.
Recruitment Avenue
Customer Service Executive - Luxury Travel - £22k - £24k
Recruitment Avenue
Job Title: Customer Service Executive - Luxury Travel Department/Sector: Travel Job Location: London Salary: £22k - £24k Our client has a Customer Relations Role, in which you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In this role, you will be responsible for all aspects of customer relations within the business, dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media, and database management, supported by strong negotiating skills with excellent organization and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry, displaying outstanding verbal and written communication skills, along with a good understanding of all legal obligations, including Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels, and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters to build and maintain ongoing customer relationships. Investigate all complaints, communicating directly with the office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints, offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database, ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers, 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analyze quantifiable CSQ data and send statistical reports to all departments concerned. Maintain a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers, ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Jul 03, 2025
Full time
Job Title: Customer Service Executive - Luxury Travel Department/Sector: Travel Job Location: London Salary: £22k - £24k Our client has a Customer Relations Role, in which you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In this role, you will be responsible for all aspects of customer relations within the business, dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media, and database management, supported by strong negotiating skills with excellent organization and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry, displaying outstanding verbal and written communication skills, along with a good understanding of all legal obligations, including Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels, and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters to build and maintain ongoing customer relationships. Investigate all complaints, communicating directly with the office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints, offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database, ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers, 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analyze quantifiable CSQ data and send statistical reports to all departments concerned. Maintain a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers, ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Recruitment Avenue
Sales and Customer Support Advisor - Flexible vehicle solutions
Recruitment Avenue
Job Title - Sales and Customer Support Advisor - Flexible vehicle solutions Job Location - London Salary - £25k plus 10% bonus In the role of Sales & Customer Support Advisor, you will oversee the customer onboarding experience in a busy vehicle finance sales office. Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride-hailing drivers, focused on electric vehicles. Your role will involve planning for, preparing, and overseeing the customer handovers, as well as other related sales & customer service activity. Your role encompasses front-of-house customer service. The government wants to switch ride-hailing to electric. Our client is one of the largest players in the sector and works with all the big ride-hailing companies. Key Responsibilities: Onboarding new customers that are renting or buying vehicles. Assisting them with all required paperwork and answering any questions they may have about their contract or vehicle. Managing post-sales follow-up to confirm customers are happy with the service and product. Answering any queries raised and ensuring that as many customers as possible provide feedback and reviews. Assisting the sales & support teams by answering inbound calls. Booking in customers for their vehicle collection (handover) appointments. Overseeing the pre-hire process to ensure all prepared customer contracts and vehicle documentation are provided ahead of the vehicle collection. Sending prepared customer contracts out to customers alongside all vehicle documentation for their hire. Skills Required: Professional, polite, and friendly: You will need to be welcoming and engaging to encourage the customers. Hardworking. Good written & verbal communication skills. Patient, understanding, and enjoys helping customers. A basic understanding of, and interest in, vehicles is desirable. Strong attention to detail. Enjoy contributing to the team and growing with the company. Good time management and multi-tasking skills - essential for working in our busy sales office. Happy to work under pressure.
Jul 03, 2025
Full time
Job Title - Sales and Customer Support Advisor - Flexible vehicle solutions Job Location - London Salary - £25k plus 10% bonus In the role of Sales & Customer Support Advisor, you will oversee the customer onboarding experience in a busy vehicle finance sales office. Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride-hailing drivers, focused on electric vehicles. Your role will involve planning for, preparing, and overseeing the customer handovers, as well as other related sales & customer service activity. Your role encompasses front-of-house customer service. The government wants to switch ride-hailing to electric. Our client is one of the largest players in the sector and works with all the big ride-hailing companies. Key Responsibilities: Onboarding new customers that are renting or buying vehicles. Assisting them with all required paperwork and answering any questions they may have about their contract or vehicle. Managing post-sales follow-up to confirm customers are happy with the service and product. Answering any queries raised and ensuring that as many customers as possible provide feedback and reviews. Assisting the sales & support teams by answering inbound calls. Booking in customers for their vehicle collection (handover) appointments. Overseeing the pre-hire process to ensure all prepared customer contracts and vehicle documentation are provided ahead of the vehicle collection. Sending prepared customer contracts out to customers alongside all vehicle documentation for their hire. Skills Required: Professional, polite, and friendly: You will need to be welcoming and engaging to encourage the customers. Hardworking. Good written & verbal communication skills. Patient, understanding, and enjoys helping customers. A basic understanding of, and interest in, vehicles is desirable. Strong attention to detail. Enjoy contributing to the team and growing with the company. Good time management and multi-tasking skills - essential for working in our busy sales office. Happy to work under pressure.
Recruitment Avenue
Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers
Recruitment Avenue
Job Title - Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers Job Location - London Salary - £25k plus bonus Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles. In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract. Our client can offer the option for hybrid working once the initial probation period has been successfully completed. In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems. Key Responsibilities: Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account. Providing support and guidance around servicing, licensing, and insurance claims. Answering inbound calls. Resolving customer queries or allocating them to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets on CRM. Skills Required: Hardworking A friendly personality Good communication skills via email, phone, and text A basic understanding of, and interest in, vehicles Strong attention to detail Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure
Jul 03, 2025
Full time
Job Title - Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers Job Location - London Salary - £25k plus bonus Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles. In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract. Our client can offer the option for hybrid working once the initial probation period has been successfully completed. In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems. Key Responsibilities: Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account. Providing support and guidance around servicing, licensing, and insurance claims. Answering inbound calls. Resolving customer queries or allocating them to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets on CRM. Skills Required: Hardworking A friendly personality Good communication skills via email, phone, and text A basic understanding of, and interest in, vehicles Strong attention to detail Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure
Customer Experience Manager - Stratford
Sephora USA, Inc
Press Tab to Move to Skip to Content Link Type of contract:Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences? Join Sephora, as we seek an enthusiastic Customer Experience Manager to elevate our team and ensure every customer enjoys a remarkable visit. You will embody the Sephora spirit, leading by example and providing support in challenging situations to guarantee client satisfaction. In this pivotal role, you will focus on coaching and training your team to meet both commercial and operational key performance indicators (KPIs). You'll take on floor leadership responsibilities, analysing overall customer satisfaction and proposing actionable plans to enhance the experience. Collaborating closely with the Beauty Supervisors, you'll work to maximize our customer satisfaction through outstanding service. Responsibilities Customer Experience Craft a strategic vision for an omni-immersive customer experience by forging collaborations across departments to position Sephora as the premier beauty destination and enhance brand loyalty. Leverage advanced CRM strategies to cultivate long-term customer relationships and tailor communications based on data insights. Innovate beauty services and class offerings that showcase Sephora's expertise and deepen brand affinity. Rigorously analyse service metrics to identify strengths and opportunities for customer experience enhancement. Proactively address customer feedback through targeted initiatives that elevate overall satisfaction and loyalty. Design memorable customer journeys through tailored recommendations that ensure each visit feels unique. Enhance collaboration with the Beauty Hub to streamline processes and deliver cohesive, engaging services. Foster a customer-centric sales environment where every team member understands their role in driving satisfaction and growth. Team Management Develop training programs that empower Beauty Advisors and Supervisors (Makeup, Skincare, Fragrance, Services) with essential skills and knowledge. Cultivate a collaborative team environment that encourages synergy and open communication among team members. Monitor and enhance team effectiveness through regular performance assessments and constructive feedback. Streamline team scheduling to ensure optimal service coverage while balancing business needs with employee well-being. Encourage knowledge sharing to enhance team capabilities, facilitating workshops and peer learning sessions. Identify skill gaps through targeted training initiatives, ensuring team members develop in line with industry standards. Foster leadership development within the team to cultivate future leaders aligned with Sephora's values. Align team goals with the broader organizational strategy, ensuring every member understands their contribution to Sephora's mission. Collaborate with the recruitment department to attract and hire top talent for the store. Inspire a high-performance sales culture among store teams, motivating them to exceed expectations through shared goals. Champion a culture of excellence focused on customer satisfaction, ensuring team alignment with Sephora's core values. Drive strategic sales initiatives using data insights to inform decision-making that aligns with market trends. Align marketing strategies with customer engagement efforts to ensure promotions resonate and drive traffic. Maximize Beauty Hub engagement through partnerships and events that enhance customer interaction and appointment bookings. Utilize sales analytics to inform strategic decisions, identifying performance gaps and optimizing tactics. Embed feedback into strategic planning for future sales initiatives, grounding decisions in real-world insights. Create strong partnerships with brands to elevate product offerings and co-develop promotions that enhance store performance. Develop engaging masterclasses that showcase brand expertise and position Sephora as a leader in beauty education. Skills: Proven experience in customer experience management, preferably in the retail or beauty industry Strong leadership and motivational skills Excellent communication and interpersonal abilities Knowledge of omnichannel strategies, CRM systems, and retail services Familiarity with beauty services and industry trends Analytical mindset and proficiency in data analysis tools Ability to work collaboratively with cross-functional teams Proficiency in MS Office suite and other relevant software applications Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Jul 03, 2025
Full time
Press Tab to Move to Skip to Content Link Type of contract:Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences? Join Sephora, as we seek an enthusiastic Customer Experience Manager to elevate our team and ensure every customer enjoys a remarkable visit. You will embody the Sephora spirit, leading by example and providing support in challenging situations to guarantee client satisfaction. In this pivotal role, you will focus on coaching and training your team to meet both commercial and operational key performance indicators (KPIs). You'll take on floor leadership responsibilities, analysing overall customer satisfaction and proposing actionable plans to enhance the experience. Collaborating closely with the Beauty Supervisors, you'll work to maximize our customer satisfaction through outstanding service. Responsibilities Customer Experience Craft a strategic vision for an omni-immersive customer experience by forging collaborations across departments to position Sephora as the premier beauty destination and enhance brand loyalty. Leverage advanced CRM strategies to cultivate long-term customer relationships and tailor communications based on data insights. Innovate beauty services and class offerings that showcase Sephora's expertise and deepen brand affinity. Rigorously analyse service metrics to identify strengths and opportunities for customer experience enhancement. Proactively address customer feedback through targeted initiatives that elevate overall satisfaction and loyalty. Design memorable customer journeys through tailored recommendations that ensure each visit feels unique. Enhance collaboration with the Beauty Hub to streamline processes and deliver cohesive, engaging services. Foster a customer-centric sales environment where every team member understands their role in driving satisfaction and growth. Team Management Develop training programs that empower Beauty Advisors and Supervisors (Makeup, Skincare, Fragrance, Services) with essential skills and knowledge. Cultivate a collaborative team environment that encourages synergy and open communication among team members. Monitor and enhance team effectiveness through regular performance assessments and constructive feedback. Streamline team scheduling to ensure optimal service coverage while balancing business needs with employee well-being. Encourage knowledge sharing to enhance team capabilities, facilitating workshops and peer learning sessions. Identify skill gaps through targeted training initiatives, ensuring team members develop in line with industry standards. Foster leadership development within the team to cultivate future leaders aligned with Sephora's values. Align team goals with the broader organizational strategy, ensuring every member understands their contribution to Sephora's mission. Collaborate with the recruitment department to attract and hire top talent for the store. Inspire a high-performance sales culture among store teams, motivating them to exceed expectations through shared goals. Champion a culture of excellence focused on customer satisfaction, ensuring team alignment with Sephora's core values. Drive strategic sales initiatives using data insights to inform decision-making that aligns with market trends. Align marketing strategies with customer engagement efforts to ensure promotions resonate and drive traffic. Maximize Beauty Hub engagement through partnerships and events that enhance customer interaction and appointment bookings. Utilize sales analytics to inform strategic decisions, identifying performance gaps and optimizing tactics. Embed feedback into strategic planning for future sales initiatives, grounding decisions in real-world insights. Create strong partnerships with brands to elevate product offerings and co-develop promotions that enhance store performance. Develop engaging masterclasses that showcase brand expertise and position Sephora as a leader in beauty education. Skills: Proven experience in customer experience management, preferably in the retail or beauty industry Strong leadership and motivational skills Excellent communication and interpersonal abilities Knowledge of omnichannel strategies, CRM systems, and retail services Familiarity with beauty services and industry trends Analytical mindset and proficiency in data analysis tools Ability to work collaboratively with cross-functional teams Proficiency in MS Office suite and other relevant software applications Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Manpower
Customer Engagement Advisor (French Speaker)
Manpower Folkestone, Kent
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memor click apply for full job details
Jul 03, 2025
Seasonal
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memor click apply for full job details
Enterprise Customer Success Manager
Chatterbox
Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox's solutions and advise on best practices for success. About Chatterbox Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs Develop a thorough understanding of customer implementations, stakeholders, and needs Set clear retention goals and milestones for clients Participate in business reviews with clients Anticipate client decisions and uncover business needs to leverage Chatterbox's offerings effectively Collaborate with internal teams to align account activities with client strategies Maintain high organization and prioritize effectively Lead renewal processes and coordinate upsell opportunities with sales and account teams Build strong cross-functional relationships with Support, Sales, and Product Management Create resources for training and best practices Required Experience: 5+ years in a customer-facing role, preferably in SaaS Successful track record as a consultant managing diverse accounts Experience building relationships with mid-market, public sector, and enterprise clients Ability to understand and present product features aligned with customer strategies Strong communication skills and responsiveness to customer needs Team-oriented with accountability and customer care Strong analytical and problem-solving skills Adaptability and willingness to grow in a fast-paced startup environment Ability to handle pressure and think creatively About the company Chatterbox provides tailored language courses for professionals, powered by refugee talent. We deliver award-winning online language learning, taught by expert refugee coaches, to organizations seeking to enhance their language capabilities. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide accommodations for applicants with disabilities. Contact or call for assistance. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For bias audit details, visit NYC applicants may request alternative processes at or .
Jul 03, 2025
Full time
Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox's solutions and advise on best practices for success. About Chatterbox Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs Develop a thorough understanding of customer implementations, stakeholders, and needs Set clear retention goals and milestones for clients Participate in business reviews with clients Anticipate client decisions and uncover business needs to leverage Chatterbox's offerings effectively Collaborate with internal teams to align account activities with client strategies Maintain high organization and prioritize effectively Lead renewal processes and coordinate upsell opportunities with sales and account teams Build strong cross-functional relationships with Support, Sales, and Product Management Create resources for training and best practices Required Experience: 5+ years in a customer-facing role, preferably in SaaS Successful track record as a consultant managing diverse accounts Experience building relationships with mid-market, public sector, and enterprise clients Ability to understand and present product features aligned with customer strategies Strong communication skills and responsiveness to customer needs Team-oriented with accountability and customer care Strong analytical and problem-solving skills Adaptability and willingness to grow in a fast-paced startup environment Ability to handle pressure and think creatively About the company Chatterbox provides tailored language courses for professionals, powered by refugee talent. We deliver award-winning online language learning, taught by expert refugee coaches, to organizations seeking to enhance their language capabilities. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide accommodations for applicants with disabilities. Contact or call for assistance. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For bias audit details, visit NYC applicants may request alternative processes at or .
MongoDB
Strategic Customer Success Manager - German speaking
MongoDB
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in London for our hybrid working model. Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem Prior exposure to database, cloud, and infrastructure technology is a plus German speaking On a given day in this role you will: Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization Document all customer interactions in internal systems, including Gainsight and Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success Forecast expected churn and growth to your senior leadership team Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Jul 03, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in London for our hybrid working model. Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem Prior exposure to database, cloud, and infrastructure technology is a plus German speaking On a given day in this role you will: Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization Document all customer interactions in internal systems, including Gainsight and Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success Forecast expected churn and growth to your senior leadership team Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Get Staffed Online Recruitment Limited
Telesales Executive - Energy Broker
Get Staffed Online Recruitment Limited Liverpool, Merseyside
Sales Advisor - Energy Broker Location: Speke, Liverpool (Office-based) Salary: £20,000 basic + Uncapped Commission (OTE £100K+) Hours: Monday - Friday 9AM - 4PM 30 paid hours per week Looking for a role where confidence and assertiveness = serious earnings? Whether you're ready for a new start or want to turn your people skills into pounds, this is your chance to join a growing energy brokerage that rewards ambition, drive and positivity. No experience in sales? No problem. Our client will give you the tools, training and support to succeed. What You'll Be Doing You'll be speaking with existing British Gas business customers, guiding them through the renewal process and helping them make informed decisions about their energy contracts. These are warm leads - your role is to build trust quickly, highlight the benefits of staying on board, and influence outcomes through clear, confident communication. It's about being direct, professional, and easy to talk to - helping business owners see the benefits and feel confident in their decision to renew. What You Can Look Forward To: £20K Basic + Uncapped Commission - Top earners take home over £100K! Bonus Bonanza - Performance, loyalty, and more! They reward success. Work-Life Balance - Monday to Friday only. No evenings or weekends. Career Progression - Opportunity for career progression within a growing company. Team Vibes - Supportive, positive and high-energy environment. They're Looking for People Who Are: Confident and engaging on the phone Target-driven and hungry to earn Resilient and upbeat Comfortable handling objections Eager to learn and grow Able to commute to their Speke office daily Not from a sales background? Don't worry if you're new to sales; our client will provide all the training you need. Whether you've worked in retail, hospitality, call centres or customer service - if you're a natural communicator with a can-do attitude, they want to hear from you. Ready to take control of your earning potential? Join a company that values ambition, teamwork, and rewarding effort. If you have experience as a Sales Advisor, Sales Executive, Sales Assistant, Telesales Agent, Sales Representative, or Customer Service Advisor, then our client would like to hear from you. Apply now to take the next step towards a rewarding sales career where your hard work pays off!
Jul 03, 2025
Full time
Sales Advisor - Energy Broker Location: Speke, Liverpool (Office-based) Salary: £20,000 basic + Uncapped Commission (OTE £100K+) Hours: Monday - Friday 9AM - 4PM 30 paid hours per week Looking for a role where confidence and assertiveness = serious earnings? Whether you're ready for a new start or want to turn your people skills into pounds, this is your chance to join a growing energy brokerage that rewards ambition, drive and positivity. No experience in sales? No problem. Our client will give you the tools, training and support to succeed. What You'll Be Doing You'll be speaking with existing British Gas business customers, guiding them through the renewal process and helping them make informed decisions about their energy contracts. These are warm leads - your role is to build trust quickly, highlight the benefits of staying on board, and influence outcomes through clear, confident communication. It's about being direct, professional, and easy to talk to - helping business owners see the benefits and feel confident in their decision to renew. What You Can Look Forward To: £20K Basic + Uncapped Commission - Top earners take home over £100K! Bonus Bonanza - Performance, loyalty, and more! They reward success. Work-Life Balance - Monday to Friday only. No evenings or weekends. Career Progression - Opportunity for career progression within a growing company. Team Vibes - Supportive, positive and high-energy environment. They're Looking for People Who Are: Confident and engaging on the phone Target-driven and hungry to earn Resilient and upbeat Comfortable handling objections Eager to learn and grow Able to commute to their Speke office daily Not from a sales background? Don't worry if you're new to sales; our client will provide all the training you need. Whether you've worked in retail, hospitality, call centres or customer service - if you're a natural communicator with a can-do attitude, they want to hear from you. Ready to take control of your earning potential? Join a company that values ambition, teamwork, and rewarding effort. If you have experience as a Sales Advisor, Sales Executive, Sales Assistant, Telesales Agent, Sales Representative, or Customer Service Advisor, then our client would like to hear from you. Apply now to take the next step towards a rewarding sales career where your hard work pays off!
Customer Success Manager - London
Novata, Inc.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. Lead executive business reviews and ensure regular, structured client engagement to drive value realization. Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization. Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores. Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department. About You Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. Strong consultative skills - ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. Exceptional communication skills - confident and capable of managing executive-level stakeholders, both written and verbal. Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. Effective at managing multiple projects simultaneously and ensuring timely delivery. Resilient and adaptable, with the ability to respond to evolving client needs and market conditions. Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Jul 03, 2025
Full time
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. Lead executive business reviews and ensure regular, structured client engagement to drive value realization. Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization. Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores. Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department. About You Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. Strong consultative skills - ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. Exceptional communication skills - confident and capable of managing executive-level stakeholders, both written and verbal. Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. Effective at managing multiple projects simultaneously and ensuring timely delivery. Resilient and adaptable, with the ability to respond to evolving client needs and market conditions. Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.

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