4 jobs found

JOB DESCRIPTION JOB TITLE: RECEPTIONIST REPORTS TO: ASSISTANT PRACTICE MANAGER HOURS: 25 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests either on the computer via workflow or manually. Advise patients of relevant charges for private (non General Medical Services) services, accept over the counter payment and issue receipts for same. Enter patient information on to the computer as required. Patient notes and correspondence: Ensure that clinical system practice notes are dealt with promptly and all actions taken are recorded appropriately. Action e-consults received via the practice gatekeeper account and ensure they are workflowed to the correct team. Ensure correspondence, reports, results discharge letters etc are work flowed promptly using EMIS WEB or DOCMAN 10 and sent to the correct team. Make and serve refreshments as per office rota, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

The Team Lead role provides an invaluable patient focused service, working within the Private Care unit of the hospital for consultant surgeons and physicians. The main responsibilities will be processing and typing referrals to other organisations, dealing with patient queries and providing a high quality secretarial, administration service at a leading Cancer Centre which prides itself on clinical excellence. It will also include supervising the work of a team of Medical PAs/Secretaries. This will include the undertaking of performance appraisals and objective setting for staff, managing local recruitment processes and managing staff in relation to Trust policy and procedure, with the support of the Business Administration Manager.The successful candidate will be enthusiastic and experienced, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. Main duties of the job Patient access to healthcare professionals and subsequent treatment planning in the specialist hospitalsetting relies upon good quality organisational and administrative support. The medical secretary is oftenthe first point of contact for users of the Trust's services, and is central to the co-ordination and effectivefunctioning of the Clinical Unit Team. The post holder will be responsible for the provision of an efficient secretarial service to a Consultantteam within the Clinical Unit. They will liaise with all colleagues within the multidisciplinary team, andwith internal departments and external agencies to ensure the continuity of patient treatment. About us The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Job responsibilities For further information please refer to the Job Description and Person Specification. To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc. To liaise as necessary with the Senior Sister and clerical supervisors within Outpatients to ensureeffective clinic management (for example, cancelling, reducing and overbooking of clinic lists). To manage local team meetings and attend secretarial lead team meetings, escalating serious problems to the attention of the Assistant Service Manager. Jointly arrange and provide cross cover with the other team leads, supported by the Business Administration Manager. To support other departments during times of extreme staff shortage or increased workload toensure that the Trust provides a continued service to its patients. Support the administration of SHO, SpR and Consultant rotas and on-call arrangements as required. To supervise the work of Medical PAs/Secretaries, depending upon team arrangements. This willinclude the undertaking of performance appraisals and objective setting for staff, managing localrecruitment processes and managing staff in relation to Trust policy and procedure, with thesupport of the Business Administration Manager. Person Specification Education/Qualifications Educated to degree level or equivalent Association of Medical Secretaries and Practice Managers Receptionists (AMSPAR) qualification or equivalent Customer care course/experience Experience Previous experience working as a highly effective PA Experience of working in a hospital of healthcare environment Skills/Abilities/Knowledge Full range of IT skills, including spreadsheet analysis Ability to work pro-actively and cooperatively with senior management and clinical and admin staff Personal Skills Ability to work effectively within a team and to manage and motivate others Experience Excellent interpersonal skills with particular ability to liaise and communicate effectively with multi-disciplinary team members Experience of effectively managing challenging/conflict situations Ability to handle sensitive information without compromising confidentiality or trust Experience of training and developing junior staff Previous experience of effectively leading, managing and developing staff Evidence of good leadership qualities including ability to motivate others Skills/Abilities/Knowledge Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different professional backgrounds Ability to make decisions, organise and priories a varied workload, to use own initiative and work unsupervised Ability to use Royal Marsden HIS/EPR system Report writing skills Personal Skills Commitment to self-development Commitment to promoting equality and diversity in the workplace and in service delivery and development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.