Job Title: Nuclear Commissioning Project Leader - Electrical (Reactor) Location: Barrow-In-Furness, onsite Salary: Negotiable depending on experience You're expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don't feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will lead the planning and delivery of electrical commissioning activities across a defined test section, ensuring alignment with wider Test & Commissioning (T&C) programme objectives . You will take ownership of commissioning strategy execution, driving performance against time, cost, and quality targets. You will support and lead a team of commissioning engineers, providing technical direction, oversight, and coaching within a complex nuclear environment. Working closely with the Reactor Test Group (RTG), you will authorise test documentation and ensure all commissioning activities are conducted safely and in compliance with regulatory and company standards. Core duties: Drive the delivery of test and commissioning plans in line with programme milestones Lead and support a team of nuclear electrical commissioning engineers Support the Reactor Test Group (RTG), including authorisation of test documentation Act as Authorised Person within the Permit to Work system Review and approve engineering outputs and technical documentation Plan and manage commissioning programmes across complex systems Embed Learning from Experience (LFE) to improve safety, quality, and delivery Coordinate with stakeholders to ensure safe and compliant execution of commissioning activities Essential Skills: Degree, HNC/HND in an engineering discipline or equivalent experience Strong understanding of nuclear systems and associated testing and commissioning activities Knowledge of submarine systems and their operation Experience working within nuclear, COMAH, or similarly highly regulated environments Proven ability to plan and deliver test and commissioning programmes Experience leading , mentoring, and developing teams in complex engineering environments Familiarity with Learning from Experience (LFE) principles and continuous improvement practices The RTS Commissioning Team: Working within the Reactor Test Section (RTS) Commissioning Team, you will lead the planning and delivery of commissioning activities across major engineering systems and platform assemblies. You will manage a large and diverse team of commissioning engineers, bringing together a wide range of technical skills to deliver a complex and unique project of national importance. This role provides the opportunity to influence commissioning strategy, drive continuous improvement, and contribute to the successful delivery of critical submarine systems. Relocation support packages are available across all Submarines roles, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 7th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
May 02, 2026
Full time
Job Title: Nuclear Commissioning Project Leader - Electrical (Reactor) Location: Barrow-In-Furness, onsite Salary: Negotiable depending on experience You're expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don't feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will lead the planning and delivery of electrical commissioning activities across a defined test section, ensuring alignment with wider Test & Commissioning (T&C) programme objectives . You will take ownership of commissioning strategy execution, driving performance against time, cost, and quality targets. You will support and lead a team of commissioning engineers, providing technical direction, oversight, and coaching within a complex nuclear environment. Working closely with the Reactor Test Group (RTG), you will authorise test documentation and ensure all commissioning activities are conducted safely and in compliance with regulatory and company standards. Core duties: Drive the delivery of test and commissioning plans in line with programme milestones Lead and support a team of nuclear electrical commissioning engineers Support the Reactor Test Group (RTG), including authorisation of test documentation Act as Authorised Person within the Permit to Work system Review and approve engineering outputs and technical documentation Plan and manage commissioning programmes across complex systems Embed Learning from Experience (LFE) to improve safety, quality, and delivery Coordinate with stakeholders to ensure safe and compliant execution of commissioning activities Essential Skills: Degree, HNC/HND in an engineering discipline or equivalent experience Strong understanding of nuclear systems and associated testing and commissioning activities Knowledge of submarine systems and their operation Experience working within nuclear, COMAH, or similarly highly regulated environments Proven ability to plan and deliver test and commissioning programmes Experience leading , mentoring, and developing teams in complex engineering environments Familiarity with Learning from Experience (LFE) principles and continuous improvement practices The RTS Commissioning Team: Working within the Reactor Test Section (RTS) Commissioning Team, you will lead the planning and delivery of commissioning activities across major engineering systems and platform assemblies. You will manage a large and diverse team of commissioning engineers, bringing together a wide range of technical skills to deliver a complex and unique project of national importance. This role provides the opportunity to influence commissioning strategy, drive continuous improvement, and contribute to the successful delivery of critical submarine systems. Relocation support packages are available across all Submarines roles, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 7th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Job Title: Engineering Manager - Electrical Systems Location: : Barrow-in-Furness / Filton - (Hybrid -2 days a fortnight (Barrow), or 1 day a week(Filton) dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £56,000+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As part of the Electrical Power team, you will be leading a multi disciplinary team of engineers, delivering Power Systems design and development and defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs This role will provide you with an opportunity to travel to various locations throughout the UK, including various BAE, customer and supplier sites. Core duties: You'll be leading & managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment You'll be managing the processes and reviews of technical documentation & associated technical risks, assumptions and dependencies You'll provide advice on electrical power technical aspects across a broad range of engineering disciplines You'll be engaging with customers and suppliers to provide solutions to complex problems You'll be taking a leading role by guiding the team through the systems definition process You'll be providing leadership and mentoring of more junior team members to ensure the necessary capability and skills development Essential Skills: Chartership or working (or prepared to work) towards Engineering degree or HND with substantial experience in Electrical Engineering design / development Experience of design / development of power systems (concept through to detailed design) Significant knowledge of AC and DC electrical power systems Strong analytical and problem solving skills Team Leadership experience The Electrical Power Systems Definition Team: The Electrical Power Systems Definition team are working on the UK's next-generation SSN design that incorporates technology from the UK, Australia and the United States. The team are responsible for defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 4th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Engineering Manager - Electrical Systems Location: : Barrow-in-Furness / Filton - (Hybrid -2 days a fortnight (Barrow), or 1 day a week(Filton) dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £56,000+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As part of the Electrical Power team, you will be leading a multi disciplinary team of engineers, delivering Power Systems design and development and defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs This role will provide you with an opportunity to travel to various locations throughout the UK, including various BAE, customer and supplier sites. Core duties: You'll be leading & managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment You'll be managing the processes and reviews of technical documentation & associated technical risks, assumptions and dependencies You'll provide advice on electrical power technical aspects across a broad range of engineering disciplines You'll be engaging with customers and suppliers to provide solutions to complex problems You'll be taking a leading role by guiding the team through the systems definition process You'll be providing leadership and mentoring of more junior team members to ensure the necessary capability and skills development Essential Skills: Chartership or working (or prepared to work) towards Engineering degree or HND with substantial experience in Electrical Engineering design / development Experience of design / development of power systems (concept through to detailed design) Significant knowledge of AC and DC electrical power systems Strong analytical and problem solving skills Team Leadership experience The Electrical Power Systems Definition Team: The Electrical Power Systems Definition team are working on the UK's next-generation SSN design that incorporates technology from the UK, Australia and the United States. The team are responsible for defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 4th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Engineering Manager - Electrical Systems Location: : Barrow-in-Furness / Filton - (Hybrid -2 days a fortnight (Barrow), or 1 day a week(Filton) dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £56,000+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As part of the Electrical Power team, you will be leading a multi disciplinary team of engineers, delivering Power Systems design and development and defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs This role will provide you with an opportunity to travel to various locations throughout the UK, including various BAE, customer and supplier sites. Core duties: You'll be leading & managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment You'll be managing the processes and reviews of technical documentation & associated technical risks, assumptions and dependencies You'll provide advice on electrical power technical aspects across a broad range of engineering disciplines You'll be engaging with customers and suppliers to provide solutions to complex problems You'll be taking a leading role by guiding the team through the systems definition process You'll be providing leadership and mentoring of more junior team members to ensure the necessary capability and skills development Essential Skills: Chartership or working (or prepared to work) towards Engineering degree or HND with substantial experience in Electrical Engineering design / development Experience of design / development of power systems (concept through to detailed design) Significant knowledge of AC and DC electrical power systems Strong analytical and problem solving skills Team Leadership experience The Electrical Power Systems Definition Team: The Electrical Power Systems Definition team are working on the UK's next-generation SSN design that incorporates technology from the UK, Australia and the United States. The team are responsible for defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 4th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Engineering Manager - Electrical Systems Location: : Barrow-in-Furness / Filton - (Hybrid -2 days a fortnight (Barrow), or 1 day a week(Filton) dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £56,000+ (Commensurate with skills and experience) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As part of the Electrical Power team, you will be leading a multi disciplinary team of engineers, delivering Power Systems design and development and defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs This role will provide you with an opportunity to travel to various locations throughout the UK, including various BAE, customer and supplier sites. Core duties: You'll be leading & managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment You'll be managing the processes and reviews of technical documentation & associated technical risks, assumptions and dependencies You'll provide advice on electrical power technical aspects across a broad range of engineering disciplines You'll be engaging with customers and suppliers to provide solutions to complex problems You'll be taking a leading role by guiding the team through the systems definition process You'll be providing leadership and mentoring of more junior team members to ensure the necessary capability and skills development Essential Skills: Chartership or working (or prepared to work) towards Engineering degree or HND with substantial experience in Electrical Engineering design / development Experience of design / development of power systems (concept through to detailed design) Significant knowledge of AC and DC electrical power systems Strong analytical and problem solving skills Team Leadership experience The Electrical Power Systems Definition Team: The Electrical Power Systems Definition team are working on the UK's next-generation SSN design that incorporates technology from the UK, Australia and the United States. The team are responsible for defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 4th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Join Our Team as a Designate Retail Store Manager! Designate Store Leader Location: to cover Basingstoke, Guildford, Horsham, Epsom, Crawley Salary: Competitive At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion. We are looking for a Designate Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Designate Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In It for You? Below are some of the many benefits we provide here at EE Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference! This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
May 02, 2026
Full time
Join Our Team as a Designate Retail Store Manager! Designate Store Leader Location: to cover Basingstoke, Guildford, Horsham, Epsom, Crawley Salary: Competitive At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion. We are looking for a Designate Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Designate Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In It for You? Below are some of the many benefits we provide here at EE Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference! This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Production Supervisor Yolk Recruitment are supporting a leading manufacturing business with the search for an experienced Production Supervisor to join their operations team. This is an excellent opportunity for someone with manufacturing leadership experience to take responsibility for production performance, team development, and operational efficiency within a fast-paced production environment. The successful candidate will lead a team of cell leaders, operators, and production staff, ensuring daily manufacturing targets are achieved while maintaining the highest standards of quality, safety, and productivity. You'll play a key role in delivering on-time production, high equipment utilisation, minimal waste, and continuous improvement across the manufacturing area. This role would suit someone currently working as a Production Supervisor, Manufacturing Supervisor, Line Leader, or Production Team Leader looking for their next step in a growing manufacturing environment. Key responsibilities: Lead, motivate, and develop production operators, cell leaders, and support staff to achieve daily manufacturing targets Monitor and report on production output, manpower utilisation, and quality performance Ensure production is delivered on time and in full in line with the production plan Promote and maintain a safe working environment, ensuring all Health & Safety procedures are followed Monitor section performance and productivity to ensure company operational objectives are achieved Drive continuous improvement initiatives within the manufacturing area to support business goals Reduce material waste and production losses to improve efficiency and cost performance Maintain high standards of housekeeping, organisation, and visual management across the production area Monitor and respond to quality performance data, using internal systems and feedback to improve results Plan and manage section output across daily, weekly, and monthly production schedules Ensure appropriate cross-training and skills development of production staff, maintaining training matrices Identify and support future training and development needs within the team Minimise the risk of aged or delayed orders through effective planning and production control Liaise with internal teams and customers where required to support operational delivery Prepare and present operational information during team, quality, or performance meetings Carry out line management responsibilities, including performance reviews and staff development This is what you'll need: Previous experience as a Production Supervisor, Manufacturing Supervisor, Line Leader, or Production Team Leader. Strong knowledge of manufacturing and production processes. Excellent team leadership and communication skills. Ability to manage performance and productivity in a fast-paced manufacturing environment. And this is what you'll get: Competitive salary. Private medical insurance. Death in service.
May 02, 2026
Full time
Production Supervisor Yolk Recruitment are supporting a leading manufacturing business with the search for an experienced Production Supervisor to join their operations team. This is an excellent opportunity for someone with manufacturing leadership experience to take responsibility for production performance, team development, and operational efficiency within a fast-paced production environment. The successful candidate will lead a team of cell leaders, operators, and production staff, ensuring daily manufacturing targets are achieved while maintaining the highest standards of quality, safety, and productivity. You'll play a key role in delivering on-time production, high equipment utilisation, minimal waste, and continuous improvement across the manufacturing area. This role would suit someone currently working as a Production Supervisor, Manufacturing Supervisor, Line Leader, or Production Team Leader looking for their next step in a growing manufacturing environment. Key responsibilities: Lead, motivate, and develop production operators, cell leaders, and support staff to achieve daily manufacturing targets Monitor and report on production output, manpower utilisation, and quality performance Ensure production is delivered on time and in full in line with the production plan Promote and maintain a safe working environment, ensuring all Health & Safety procedures are followed Monitor section performance and productivity to ensure company operational objectives are achieved Drive continuous improvement initiatives within the manufacturing area to support business goals Reduce material waste and production losses to improve efficiency and cost performance Maintain high standards of housekeeping, organisation, and visual management across the production area Monitor and respond to quality performance data, using internal systems and feedback to improve results Plan and manage section output across daily, weekly, and monthly production schedules Ensure appropriate cross-training and skills development of production staff, maintaining training matrices Identify and support future training and development needs within the team Minimise the risk of aged or delayed orders through effective planning and production control Liaise with internal teams and customers where required to support operational delivery Prepare and present operational information during team, quality, or performance meetings Carry out line management responsibilities, including performance reviews and staff development This is what you'll need: Previous experience as a Production Supervisor, Manufacturing Supervisor, Line Leader, or Production Team Leader. Strong knowledge of manufacturing and production processes. Excellent team leadership and communication skills. Ability to manage performance and productivity in a fast-paced manufacturing environment. And this is what you'll get: Competitive salary. Private medical insurance. Death in service.
Senior Chef De PartieLocation: Hinxton Hall Conference CentreSalary: £16.26 per hour + paid overtimeContract: Permanent, 40 hours per week, 5 out of 7 days per week (evenings & weekends required) As a Senior Chef De Partie at Hinxton Hall Conference Centre, you will be working alongside the culinary team onsite to deliver a high standard of food across the conference and events operation they have on site. You will be responsible for the production of high-quality food in our popular conference & event venue. You must be a strong team player and be confident working in a busy kitchen. The food that is produced in the kitchen is of a high standard and is diverse. Due to the location, you must have your own mode of transport as there is no public transport links to the area that Hinxton Hall is located in. What we can offer you: A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. The chance to work at one of the largest venues in the RA Venue portfolio. 20 days annual leave (Excluding bank holidays and national holiday days) Free staff meals whilst at work. Free on-site staff parking. Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. On-site F&B discounts. Responsibilities: Prepare and present dishes to a high standard, following the guidance of the head chef, that follows all specification sheets. Work across various sections and support kitchen operations Maintain excellent food hygiene and health & safety standards Collaborate with the team to deliver consistently outstanding service Maintain and ensure that food is handled and stored at the correct temperatures always and to be in accordance with food handling and hygiene regulations. Ensure that food wastage is recorded and correctly disposed of as well and ensuring that all work areas are kept clean and that all waste is recorded and disposed of correctly. The Ideal Candidate: Minimum of 2 years previous experience as a Chef de Partie in a quality-focused kitchen A passion for fresh, seasonal ingredients and beautifully crafted dishes Reliable, flexible, and committed to high standards Team player with a positive, professional attitude Ambition to progress their culinary career under the leadership of our head chef About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com R/SU Venues
May 02, 2026
Full time
Senior Chef De PartieLocation: Hinxton Hall Conference CentreSalary: £16.26 per hour + paid overtimeContract: Permanent, 40 hours per week, 5 out of 7 days per week (evenings & weekends required) As a Senior Chef De Partie at Hinxton Hall Conference Centre, you will be working alongside the culinary team onsite to deliver a high standard of food across the conference and events operation they have on site. You will be responsible for the production of high-quality food in our popular conference & event venue. You must be a strong team player and be confident working in a busy kitchen. The food that is produced in the kitchen is of a high standard and is diverse. Due to the location, you must have your own mode of transport as there is no public transport links to the area that Hinxton Hall is located in. What we can offer you: A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. The chance to work at one of the largest venues in the RA Venue portfolio. 20 days annual leave (Excluding bank holidays and national holiday days) Free staff meals whilst at work. Free on-site staff parking. Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. On-site F&B discounts. Responsibilities: Prepare and present dishes to a high standard, following the guidance of the head chef, that follows all specification sheets. Work across various sections and support kitchen operations Maintain excellent food hygiene and health & safety standards Collaborate with the team to deliver consistently outstanding service Maintain and ensure that food is handled and stored at the correct temperatures always and to be in accordance with food handling and hygiene regulations. Ensure that food wastage is recorded and correctly disposed of as well and ensuring that all work areas are kept clean and that all waste is recorded and disposed of correctly. The Ideal Candidate: Minimum of 2 years previous experience as a Chef de Partie in a quality-focused kitchen A passion for fresh, seasonal ingredients and beautifully crafted dishes Reliable, flexible, and committed to high standards Team player with a positive, professional attitude Ambition to progress their culinary career under the leadership of our head chef About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com R/SU Venues
Job Summary We are seeking a dedicated and knowledgeable Water Treatment Specialist to join our team. This role involves providing expertise in water treatment solutions, ensuring compliance with environmental regulations, and fostering strong relationships with clients. The ideal candidate will have a strong background in technical sales and account management, with a focus on B2B environments. You will be responsible for promoting our water treatment services and products while delivering exceptional customer service. Duties Develop and implement effective strategies for business development and marketing of water treatment solutions. Engage in B2B sales activities, including warm calling potential clients to generate leads and establish relationships. Utilize Salesforce to track sales activities, manage accounts, and analyze performance metrics. Conduct thorough analysis of client needs to provide tailored water treatment solutions that meet their requirements. Collaborate with technical teams to ensure the delivery of high-quality services and products. Maintain ongoing communication with clients to ensure satisfaction and address any concerns or inquiries. Lead presentations and demonstrations of water treatment technologies to potential clients. Negotiate contracts and agreements to secure business deals while maintaining profitability. Skills Strong negotiation skills with the ability to close deals effectively. Proven experience in business development within the water treatment or related industries. Proficiency in B2B sales techniques, including warm calling strategies. Familiarity with marketing principles related to technical sales environments. Experience using Salesforce or similar CRM tools for account management and analysis. Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. Strong analytical skills to assess market trends and client needs effectively. Demonstrated leadership abilities in managing projects or teams within a sales context. Join us as we work towards providing innovative water treatment solutions that make a difference!
May 01, 2026
Full time
Job Summary We are seeking a dedicated and knowledgeable Water Treatment Specialist to join our team. This role involves providing expertise in water treatment solutions, ensuring compliance with environmental regulations, and fostering strong relationships with clients. The ideal candidate will have a strong background in technical sales and account management, with a focus on B2B environments. You will be responsible for promoting our water treatment services and products while delivering exceptional customer service. Duties Develop and implement effective strategies for business development and marketing of water treatment solutions. Engage in B2B sales activities, including warm calling potential clients to generate leads and establish relationships. Utilize Salesforce to track sales activities, manage accounts, and analyze performance metrics. Conduct thorough analysis of client needs to provide tailored water treatment solutions that meet their requirements. Collaborate with technical teams to ensure the delivery of high-quality services and products. Maintain ongoing communication with clients to ensure satisfaction and address any concerns or inquiries. Lead presentations and demonstrations of water treatment technologies to potential clients. Negotiate contracts and agreements to secure business deals while maintaining profitability. Skills Strong negotiation skills with the ability to close deals effectively. Proven experience in business development within the water treatment or related industries. Proficiency in B2B sales techniques, including warm calling strategies. Familiarity with marketing principles related to technical sales environments. Experience using Salesforce or similar CRM tools for account management and analysis. Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. Strong analytical skills to assess market trends and client needs effectively. Demonstrated leadership abilities in managing projects or teams within a sales context. Join us as we work towards providing innovative water treatment solutions that make a difference!
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 01, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Zachary Daniels Recruitment
Lisburn, County Antrim
Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is thrilled to announce an exciting opportunity for a Store Manager at a popular and on-trend fashion retailer located in Lisburn. This is your chance to join a leading name in the fashion industry and make a significant impact in a bustling retail environment. Store Manager Benefits: Competitive Salary: Enjoy a basic salary of up to 30,000 + Bonus Bonus Potential: Benefit from a quarterly bonus linked to sales performance Career Growth: Take advantage of genuine opportunities for career progression Employee Perks: Enjoy staff discounts and a uniform allowance Supportive Culture: Be part of a welcoming and open workplace Cycle to Work Scheme: Promote a healthy lifestyle with our cycle to work initiative Key Responsibilities for a Store Manager : Oversee all aspects of store operations, including staff management, inventory control, retail sales, and customer satisfaction. Develop and implement strategies to boost sales and profitability while adhering to company policies. Manage staffing levels and schedules to ensure optimal store performance. Foster a high standard of customer service among team members. Train, mentor, and coach staff, encouraging skill development and career advancement. Monitor store performance and provide regular reports to senior management. Ensure that store facilities and equipment are well-maintained. Communicate effectively with customers, team members, and senior management. What We're Looking For in a Store Manager: Proven retail experience as a Store Manager or in a similar role. A track record of managing KPIs and budgets to enhance store performance. Demonstrated ability to drive sales and achieve results. A confident leader who can motivate and inspire a team. Exceptional customer service skills with a business-oriented mindset. This is a fantastic opportunity for an experienced store manager to lead a dynamic team and advance their career in the fashion retail sector or an experienced Assistant Manager ready to take the next step. While previous experience in fashion is desirable, it is not essential. Ready to Take the Next Step? If you're interested in this exciting Store Manager role, APPLY TODAY with your most up-to-date CV! Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH36060
May 01, 2026
Full time
Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is thrilled to announce an exciting opportunity for a Store Manager at a popular and on-trend fashion retailer located in Lisburn. This is your chance to join a leading name in the fashion industry and make a significant impact in a bustling retail environment. Store Manager Benefits: Competitive Salary: Enjoy a basic salary of up to 30,000 + Bonus Bonus Potential: Benefit from a quarterly bonus linked to sales performance Career Growth: Take advantage of genuine opportunities for career progression Employee Perks: Enjoy staff discounts and a uniform allowance Supportive Culture: Be part of a welcoming and open workplace Cycle to Work Scheme: Promote a healthy lifestyle with our cycle to work initiative Key Responsibilities for a Store Manager : Oversee all aspects of store operations, including staff management, inventory control, retail sales, and customer satisfaction. Develop and implement strategies to boost sales and profitability while adhering to company policies. Manage staffing levels and schedules to ensure optimal store performance. Foster a high standard of customer service among team members. Train, mentor, and coach staff, encouraging skill development and career advancement. Monitor store performance and provide regular reports to senior management. Ensure that store facilities and equipment are well-maintained. Communicate effectively with customers, team members, and senior management. What We're Looking For in a Store Manager: Proven retail experience as a Store Manager or in a similar role. A track record of managing KPIs and budgets to enhance store performance. Demonstrated ability to drive sales and achieve results. A confident leader who can motivate and inspire a team. Exceptional customer service skills with a business-oriented mindset. This is a fantastic opportunity for an experienced store manager to lead a dynamic team and advance their career in the fashion retail sector or an experienced Assistant Manager ready to take the next step. While previous experience in fashion is desirable, it is not essential. Ready to Take the Next Step? If you're interested in this exciting Store Manager role, APPLY TODAY with your most up-to-date CV! Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH36060
ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to
May 01, 2026
Full time
ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 01, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Associate Town Planner Location: London Hours: Full-time (flexible working options considered) We are working in partnership with a well-established urban planning consultancy to recruit an Associate Town Planner on a permanent basis. This opportunity would suit an experienced planner looking to take the next step in their career, working across a broad range of UK planning projects within a growing, employee-owned consultancy known for developing talent and offering long-term progression. The Role You will work closely with senior leadership and a team of chartered planners, supporting and leading on a diverse portfolio of planning and development projects. Involvement in a wide mix of UK-focused planning work, including policy and development Exposure to master planning projects, including Homes England schemes Work on land promotion for private developers Opportunity to contribute to regeneration and strategic planning projects Play a key role in business development and supporting team growth Associate role will partially cover a maternity leave period starting in September, with scope for longer-term progression Collaborative, office-based working environment in London About You Associate level: Strong background in consultancy or developer-side planning Proven experience delivering planning applications and strategic projects Commercial awareness with the ability to support and drive business development Experience managing client relationships and contributing to team growth MRTPI (or working towards) is beneficial but not essential Adaptable, proactive, and commercially minded Salary and Benefits Associate: £50,000 - £60,000+ (depending on experience) Employee Ownership Trust (EOT) structure Tax-free bonus scheme Salary sacrifice pension scheme Clear progression and structured career development Opportunity to work on high-profile UK planning and regeneration projects Additional Information The interview process consists of two stages: an initial Teams interview followed by a face-to-face meeting. This is an excellent opportunity to join a growing consultancy working on high-profile UK projects, offering strong support, varied project exposure, and genuine long-term career prospects. Apply today with your CV or contact Tullula Farrell on (phone number removed) for a confidential discussion.
May 01, 2026
Full time
Associate Town Planner Location: London Hours: Full-time (flexible working options considered) We are working in partnership with a well-established urban planning consultancy to recruit an Associate Town Planner on a permanent basis. This opportunity would suit an experienced planner looking to take the next step in their career, working across a broad range of UK planning projects within a growing, employee-owned consultancy known for developing talent and offering long-term progression. The Role You will work closely with senior leadership and a team of chartered planners, supporting and leading on a diverse portfolio of planning and development projects. Involvement in a wide mix of UK-focused planning work, including policy and development Exposure to master planning projects, including Homes England schemes Work on land promotion for private developers Opportunity to contribute to regeneration and strategic planning projects Play a key role in business development and supporting team growth Associate role will partially cover a maternity leave period starting in September, with scope for longer-term progression Collaborative, office-based working environment in London About You Associate level: Strong background in consultancy or developer-side planning Proven experience delivering planning applications and strategic projects Commercial awareness with the ability to support and drive business development Experience managing client relationships and contributing to team growth MRTPI (or working towards) is beneficial but not essential Adaptable, proactive, and commercially minded Salary and Benefits Associate: £50,000 - £60,000+ (depending on experience) Employee Ownership Trust (EOT) structure Tax-free bonus scheme Salary sacrifice pension scheme Clear progression and structured career development Opportunity to work on high-profile UK planning and regeneration projects Additional Information The interview process consists of two stages: an initial Teams interview followed by a face-to-face meeting. This is an excellent opportunity to join a growing consultancy working on high-profile UK projects, offering strong support, varied project exposure, and genuine long-term career prospects. Apply today with your CV or contact Tullula Farrell on (phone number removed) for a confidential discussion.
Business Central Developer (Business Central, Dynamics 365, BC, NAV, Microsoft Partner) - Join a high-performing, collaborative team at a top Microsoft Partner! A Business Central Developer (Business Central, Dynamics 365, BC, NAV, Microsoft Partner) to work in a thriving BC development team at the MS Partner. The role is 90% hands on BC development, plus some mentoring, coaching or junior BC developers. This role could become a leadership with you leading the BC development team. You: Strong hands-on development experience with Business Central Some experience of Team leadership or mentoring or man-management would be useful Excellent understanding of Microsoft SQL Server, T-SQL, and SSRS Experience using git-based source control tools (Azure DevOps, GitHub) Proven track record in delivering customisations and multi-tenant solutions in BC You will be someone who is happy talking to customers , taking specifications and clarifying requirements As an experienced BC developer you will have the chance to grow into a leadership role. In this hybrid role with 1 day a week in office. Why join? Salary between £80,000 - £100,000 + benefits 2 daysd per month in the office Career progression, to team leader Management training Support of an experience SMT and Development director. Please apply now, they are keen to interview quickly.
May 01, 2026
Full time
Business Central Developer (Business Central, Dynamics 365, BC, NAV, Microsoft Partner) - Join a high-performing, collaborative team at a top Microsoft Partner! A Business Central Developer (Business Central, Dynamics 365, BC, NAV, Microsoft Partner) to work in a thriving BC development team at the MS Partner. The role is 90% hands on BC development, plus some mentoring, coaching or junior BC developers. This role could become a leadership with you leading the BC development team. You: Strong hands-on development experience with Business Central Some experience of Team leadership or mentoring or man-management would be useful Excellent understanding of Microsoft SQL Server, T-SQL, and SSRS Experience using git-based source control tools (Azure DevOps, GitHub) Proven track record in delivering customisations and multi-tenant solutions in BC You will be someone who is happy talking to customers , taking specifications and clarifying requirements As an experienced BC developer you will have the chance to grow into a leadership role. In this hybrid role with 1 day a week in office. Why join? Salary between £80,000 - £100,000 + benefits 2 daysd per month in the office Career progression, to team leader Management training Support of an experience SMT and Development director. Please apply now, they are keen to interview quickly.
