Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Domiciliary Care Branch Manager, up to 45,000 per annum Home Care Manager Registered Manager Branch Manager Elderly Care Dementia Care Nursing Home Job Description: A permanent Dom Care Branch Manager post has become available in a reputable home care organisation in Lowestoft that specialise in care at home for the elderly. Up to 45,000 per annum, dependent on qualifications Must have previous experience as a domiciliary care manager Providing live-in care, companionship and personal care services in Suffolk Job reference: JO19582 The successful candidate will be required to lead and manager a home care branch, and to ensure the highest quality of care to your client base at all times. You will lead a strong a close-knit team and have the opportunity to make a measurable difference to your staff and your clients. Job requirements of the Domiciliary Care Branch Manager: Lead and manage branch staff, fostering a positive work environment and supporting professional development. Participate in the branch on-call rota, providing out-of-hours operational cover, managing incidents, supporting staff, and acting as the escalation lead for emergencies, safeguarding concerns, and service continuity issues. Oversee daily operations, including scheduling, client intake, care planning, and service coordination. Ensure regulatory compliance, quality assurance, and effective risk management across all services. Build client and community relationships, handling concerns, conducting assessments, and promoting services. Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities. Skills / Qualifications Required: Previous management experience within a domiciliary care setting is essential Excellent business acumen with a strong desire to develop and grow the service Comprehensive knowledge of CQC standards Good leadership skills with the ability to communicate effectively Full UK driving licence Apply TODAY to arrange an interview or call (phone number removed) for more information Domiciliary Care Manager / Registered Manager / Branch Manager / Home Care Branch Manager
Feb 09, 2026
Full time
Domiciliary Care Branch Manager, up to 45,000 per annum Home Care Manager Registered Manager Branch Manager Elderly Care Dementia Care Nursing Home Job Description: A permanent Dom Care Branch Manager post has become available in a reputable home care organisation in Lowestoft that specialise in care at home for the elderly. Up to 45,000 per annum, dependent on qualifications Must have previous experience as a domiciliary care manager Providing live-in care, companionship and personal care services in Suffolk Job reference: JO19582 The successful candidate will be required to lead and manager a home care branch, and to ensure the highest quality of care to your client base at all times. You will lead a strong a close-knit team and have the opportunity to make a measurable difference to your staff and your clients. Job requirements of the Domiciliary Care Branch Manager: Lead and manage branch staff, fostering a positive work environment and supporting professional development. Participate in the branch on-call rota, providing out-of-hours operational cover, managing incidents, supporting staff, and acting as the escalation lead for emergencies, safeguarding concerns, and service continuity issues. Oversee daily operations, including scheduling, client intake, care planning, and service coordination. Ensure regulatory compliance, quality assurance, and effective risk management across all services. Build client and community relationships, handling concerns, conducting assessments, and promoting services. Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities. Skills / Qualifications Required: Previous management experience within a domiciliary care setting is essential Excellent business acumen with a strong desire to develop and grow the service Comprehensive knowledge of CQC standards Good leadership skills with the ability to communicate effectively Full UK driving licence Apply TODAY to arrange an interview or call (phone number removed) for more information Domiciliary Care Manager / Registered Manager / Branch Manager / Home Care Branch Manager
My client is a specialist engineering services business operating in the UK Transmission & Distribution market. As part of their continued growth, they are looking to appoint an experienced Business Development Manager to secure and develop a strong pipeline of work across Network Operators, Contractors and Independent Connection Providers (ICPs). This is a purely sales-focused, hunter role, working closely with senior leadership but with clear ownership of work winning and revenue generation. The Role Reporting into the UK Director, the Business Development Manager will be responsible for identifying new opportunities, growing existing accounts and driving sustainable revenue growth. You will work alongside senior management to help shape and deliver sales activity aligned with the wider business strategy. This role will suit someone already active in the ICP / T&D space, with established relationships and a proven ability to convert those relationships into live opportunities and secured work. Key Responsibilities Identify and develop new business opportunities across the UK (and selectively Europe) within T&D, ICPs, Network Operators and Contractors Build, manage and grow strong client relationships, ensuring high levels of service and long-term retention Own and manage the full sales lifecycle from prospecting through to deal close Maintain accurate, up-to-date records across CRM systems, including leads, opportunities and client communications Consistently meet or exceed revenue, margin and profitability targets Contribute to the development and delivery of annual sales plans in line with the wider business strategy Monitor market trends, competitor activity and customer needs, attending industry events as required Support the preparation and negotiation of proposals, contracts and commercial agreements Collaborate closely with internal technical and delivery teams to ensure successful execution Provide regular reporting and forecasting to senior management Travel as required, including occasional international travel Experience & Background Essential 5+ years' experience in the Transmission & Distribution sector 2+ years in Business Development / Work Winning within engineering services Direct experience of the Independent Connection Provider (ICP) market Existing industry relationships that can be converted into revenue Proven track record of lead generation, pipeline management and closing deals Strong commercial, negotiation and influencing skills Experience using CRM systems (HubSpot or Salesforce preferred) Desirable Relevant degree or equivalent industry experience Key Attributes Sales-driven, proactive and comfortable operating in a target-led environment Confident communicator, able to engage effectively at all levels Highly organised with strong attention to detail Ethical, professional and accountable in approach Comfortable working autonomously while contributing positively to a wider team Demonstrates natural leadership potential What Success Looks Like Consistent year-on-year revenue growth Expansion of the client base and market penetration within target sectors Strong, healthy sales pipeline with clear visibility High conversion rates from proposal to award Long-term client retention and repeat business This is an excellent opportunity to join a growing engineering services business where performance, output and relationships matter more than presenteeism. This role can be worked from anywhere in the UK on a remote worker basis. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 09, 2026
Full time
My client is a specialist engineering services business operating in the UK Transmission & Distribution market. As part of their continued growth, they are looking to appoint an experienced Business Development Manager to secure and develop a strong pipeline of work across Network Operators, Contractors and Independent Connection Providers (ICPs). This is a purely sales-focused, hunter role, working closely with senior leadership but with clear ownership of work winning and revenue generation. The Role Reporting into the UK Director, the Business Development Manager will be responsible for identifying new opportunities, growing existing accounts and driving sustainable revenue growth. You will work alongside senior management to help shape and deliver sales activity aligned with the wider business strategy. This role will suit someone already active in the ICP / T&D space, with established relationships and a proven ability to convert those relationships into live opportunities and secured work. Key Responsibilities Identify and develop new business opportunities across the UK (and selectively Europe) within T&D, ICPs, Network Operators and Contractors Build, manage and grow strong client relationships, ensuring high levels of service and long-term retention Own and manage the full sales lifecycle from prospecting through to deal close Maintain accurate, up-to-date records across CRM systems, including leads, opportunities and client communications Consistently meet or exceed revenue, margin and profitability targets Contribute to the development and delivery of annual sales plans in line with the wider business strategy Monitor market trends, competitor activity and customer needs, attending industry events as required Support the preparation and negotiation of proposals, contracts and commercial agreements Collaborate closely with internal technical and delivery teams to ensure successful execution Provide regular reporting and forecasting to senior management Travel as required, including occasional international travel Experience & Background Essential 5+ years' experience in the Transmission & Distribution sector 2+ years in Business Development / Work Winning within engineering services Direct experience of the Independent Connection Provider (ICP) market Existing industry relationships that can be converted into revenue Proven track record of lead generation, pipeline management and closing deals Strong commercial, negotiation and influencing skills Experience using CRM systems (HubSpot or Salesforce preferred) Desirable Relevant degree or equivalent industry experience Key Attributes Sales-driven, proactive and comfortable operating in a target-led environment Confident communicator, able to engage effectively at all levels Highly organised with strong attention to detail Ethical, professional and accountable in approach Comfortable working autonomously while contributing positively to a wider team Demonstrates natural leadership potential What Success Looks Like Consistent year-on-year revenue growth Expansion of the client base and market penetration within target sectors Strong, healthy sales pipeline with clear visibility High conversion rates from proposal to award Long-term client retention and repeat business This is an excellent opportunity to join a growing engineering services business where performance, output and relationships matter more than presenteeism. This role can be worked from anywhere in the UK on a remote worker basis. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Select how often (in days) to receive an alert: Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. Th team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). . click apply for full job details
Feb 09, 2026
Full time
Select how often (in days) to receive an alert: Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. Th team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). . click apply for full job details
Partner (GTM / Advisory Lead) - Europe Location: Europe (flexible) Travel: Client-facing, as required Level: Partner / Executive Leadership About the Role Our client is an independent, high-growth consulting firm specialising in large-scale enterprise transformation across SAP and digital programmes. As part of their FY growth plan, they are looking to appoint a Partner - GTM / Advisory Lead to drive market expansion, originate new opportunities, and build strategic client relationships across Europe. This is a senior, market-facing leadership role focused on revenue growth, client acquisition, and executive-level advisory across complex transformation programmes. Key Responsibilities Drive the go-to-market strategy and execution across target industries and accounts. Originate, shape, and close new consulting and transformation opportunities. Build and maintain C-level client relationships across enterprise organisations. Act as a market-facing leader representing the firm in strategic engagements. Lead pursuit teams and support proposal development and deal structuring. Collaborate with delivery leadership to ensure successful execution of programmes. Identify growth areas across SAP, enterprise platforms, and digital transformation. Contribute to the firm's European expansion strategy and capability development. Required Experience Proven experience operating at Partner, Director, or Executive level within a consulting or transformation environment. Strong track record of originating and closing large enterprise deals. Deep experience across SAP or enterprise transformation programmes. Demonstrated ability to build and manage senior client relationships. Experience driving go-to-market strategy and leading business development. Strong commercial acumen with experience in complex deal cycles. Key Attributes Entrepreneurial mindset with a strong ownership mentality. Market-facing, relationship-driven leader. Strategic thinker with strong execution capability. Credible advisor at C-suite level. Comfortable operating in a high-growth, boutique consulting environment. Why Join Partner-level leadership role with significant market influence. Opportunity to shape the European growth strategy. Work on large-scale, high-impact transformation programmes. Entrepreneurial culture with strong leadership visibility.
Feb 09, 2026
Full time
Partner (GTM / Advisory Lead) - Europe Location: Europe (flexible) Travel: Client-facing, as required Level: Partner / Executive Leadership About the Role Our client is an independent, high-growth consulting firm specialising in large-scale enterprise transformation across SAP and digital programmes. As part of their FY growth plan, they are looking to appoint a Partner - GTM / Advisory Lead to drive market expansion, originate new opportunities, and build strategic client relationships across Europe. This is a senior, market-facing leadership role focused on revenue growth, client acquisition, and executive-level advisory across complex transformation programmes. Key Responsibilities Drive the go-to-market strategy and execution across target industries and accounts. Originate, shape, and close new consulting and transformation opportunities. Build and maintain C-level client relationships across enterprise organisations. Act as a market-facing leader representing the firm in strategic engagements. Lead pursuit teams and support proposal development and deal structuring. Collaborate with delivery leadership to ensure successful execution of programmes. Identify growth areas across SAP, enterprise platforms, and digital transformation. Contribute to the firm's European expansion strategy and capability development. Required Experience Proven experience operating at Partner, Director, or Executive level within a consulting or transformation environment. Strong track record of originating and closing large enterprise deals. Deep experience across SAP or enterprise transformation programmes. Demonstrated ability to build and manage senior client relationships. Experience driving go-to-market strategy and leading business development. Strong commercial acumen with experience in complex deal cycles. Key Attributes Entrepreneurial mindset with a strong ownership mentality. Market-facing, relationship-driven leader. Strategic thinker with strong execution capability. Credible advisor at C-suite level. Comfortable operating in a high-growth, boutique consulting environment. Why Join Partner-level leadership role with significant market influence. Opportunity to shape the European growth strategy. Work on large-scale, high-impact transformation programmes. Entrepreneurial culture with strong leadership visibility.
Recruitment Consultant Sector: Transportation Location: London Package: Up to £35,000 basic (DOE) + £5,000 car allowance + uncapped commission Agile working Take your recruitment career to the next level Ganymede is looking for a 360 Recruitment Consultant to join our London team. You ll be part of a high-performing team, expanding our established transportation division with a strong focus on rail, delivering high-volume recruitment solutions across station environments. With proven success and established demand already in place, this desk offers immediate revenue opportunity and clear scope to grow our footprint in a highly lucrative market. What s in it for you Up to £35,000 basic salary (DOE) + £5,000 car allowance Uncapped commission; reward your performance from day one Agile working to balance focus and flexibility Full 360 ownership of your desk, with marketing support and structured training Backing from experienced leaders who are top billers themselves Long-term development opportunities within a high-performing team The Role You ll run your own desk, shaping and growing your market in ways that play to your strengths. Responsibilities include: Winning new business and turning opportunities into long-term accounts across the transportation sector Sourcing, engaging, and placing candidates Managing the full recruitment cycle from start to finish Building sustainable, long-term relationships with clients and candidates You ll have access to recruitment technology, resourcing, and marketing tools to make your work more efficient, allowing you to focus on revenue and relationships. About You You ll be a strong fit if you: Are an experienced 360 recruitment consultant with a proven track record Have experience in transportation, rail, or rolling stock recruitment, or a strong desire to specialise Take a commercial, relationship-first approach to business development Want autonomy to run your desk while having training and support when needed Communicate confidently and build trust quickly Why Ganymede? We re part of RTC Group PLC, combining stability with the focus and agility of a specialist recruitment business. You ll be led by people who ve progressed through Ganymede themselves, including a Recruitment Manager consistently in our Top 3 performers and a Director with over 20 years experience. They understand the realities of recruitment and create an environment built on trust, autonomy, and support. Our consultants stay because they re backed properly, given the tools and training to succeed, and trusted to run their desks in ways that suit their strengths. Next Steps If you re an experienced recruiter looking for full ownership, growth opportunities, and a business that invests in your success, we d love to have an honest conversation about whether Ganymede could be the right next step for you. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Feb 09, 2026
Full time
Recruitment Consultant Sector: Transportation Location: London Package: Up to £35,000 basic (DOE) + £5,000 car allowance + uncapped commission Agile working Take your recruitment career to the next level Ganymede is looking for a 360 Recruitment Consultant to join our London team. You ll be part of a high-performing team, expanding our established transportation division with a strong focus on rail, delivering high-volume recruitment solutions across station environments. With proven success and established demand already in place, this desk offers immediate revenue opportunity and clear scope to grow our footprint in a highly lucrative market. What s in it for you Up to £35,000 basic salary (DOE) + £5,000 car allowance Uncapped commission; reward your performance from day one Agile working to balance focus and flexibility Full 360 ownership of your desk, with marketing support and structured training Backing from experienced leaders who are top billers themselves Long-term development opportunities within a high-performing team The Role You ll run your own desk, shaping and growing your market in ways that play to your strengths. Responsibilities include: Winning new business and turning opportunities into long-term accounts across the transportation sector Sourcing, engaging, and placing candidates Managing the full recruitment cycle from start to finish Building sustainable, long-term relationships with clients and candidates You ll have access to recruitment technology, resourcing, and marketing tools to make your work more efficient, allowing you to focus on revenue and relationships. About You You ll be a strong fit if you: Are an experienced 360 recruitment consultant with a proven track record Have experience in transportation, rail, or rolling stock recruitment, or a strong desire to specialise Take a commercial, relationship-first approach to business development Want autonomy to run your desk while having training and support when needed Communicate confidently and build trust quickly Why Ganymede? We re part of RTC Group PLC, combining stability with the focus and agility of a specialist recruitment business. You ll be led by people who ve progressed through Ganymede themselves, including a Recruitment Manager consistently in our Top 3 performers and a Director with over 20 years experience. They understand the realities of recruitment and create an environment built on trust, autonomy, and support. Our consultants stay because they re backed properly, given the tools and training to succeed, and trusted to run their desks in ways that suit their strengths. Next Steps If you re an experienced recruiter looking for full ownership, growth opportunities, and a business that invests in your success, we d love to have an honest conversation about whether Ganymede could be the right next step for you. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
My client is a leading Housing Association who have a newly created role within their repairs business. They are seeking an experienced leader who can spearhead the department and deliver exceptional service to its customers. Core accountabilities Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework. Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting company targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing on staff performance and better service for residents, with a focus on delivering a great customer experience, the best value and establishing the best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment. Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and, at the same time, deal with a variety of tasks and wide-ranging responsibilities and accountability. Promote social responsibility and community engagement by working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving new and unexpected - overcome problems as well as provide direction for others. Actively engage with and support the resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that we work to mitigate any issues before they become complaints. Where complaints do arise, ensure the team responds in line with Housing Ombudsman requirements and company policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 11.5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing subcontractors contracts to ensure retain, manage and ensure compliance Be innovative and work with others across the business to promote the business. GENERAL To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective leader of your team, presenting a positive impression of your section and the group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role will involve visiting other offices and stock, and you will be required to have your own car and a full driving licence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 09, 2026
Full time
My client is a leading Housing Association who have a newly created role within their repairs business. They are seeking an experienced leader who can spearhead the department and deliver exceptional service to its customers. Core accountabilities Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework. Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting company targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing on staff performance and better service for residents, with a focus on delivering a great customer experience, the best value and establishing the best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment. Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and, at the same time, deal with a variety of tasks and wide-ranging responsibilities and accountability. Promote social responsibility and community engagement by working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving new and unexpected - overcome problems as well as provide direction for others. Actively engage with and support the resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that we work to mitigate any issues before they become complaints. Where complaints do arise, ensure the team responds in line with Housing Ombudsman requirements and company policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 11.5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing subcontractors contracts to ensure retain, manage and ensure compliance Be innovative and work with others across the business to promote the business. GENERAL To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective leader of your team, presenting a positive impression of your section and the group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role will involve visiting other offices and stock, and you will be required to have your own car and a full driving licence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
REQ ID: 130020 JOB TITLE: Integrated Manufacturing Technician SALARY: £47,344 + Shift Allowance POSTING START DATE: 06/02/2026 POSTING END DATE: 20/02/2026 LOCATION: Wolverhampton EPMC In the Manufacturing team at JLR's Electric Propulsion Manufacturing Centre (EPMC), you'll help power iconic electric cars. You will be working alongside incredible technicians and leaders to drive our commitment to shape a future we truly believe in, together. Use your expertise, cutting-edge technology, and problem-solving skills to ensure efficient, sustainable and high-quality production. Fuel the exceptional. In this multi-skilled role, you will have a fantastic opportunity to join a highly skilled, dynamic maintenance team based at our brand-new state of the art manufacturing facility in Wolverhampton. You'll deliver excellence by providing engineering maintenance support to all manufacturing assets and equipment. Our manufacturing technologies includes automated equipment comprising of robots, automated welding and joining equipment, laser joining systems, automated conveyors, complex tooling, and fixturing and lifting equipment. Whether you're an electrical engineer, mechanical engineer or a multiskilled engineer, you will receive all the training and support you require to build on your current qualifications and experience. The role will offer you the chance to gain some of the industry's best training including Siemens Training, Kuka Robotics Training and also ABB Robotics Training. You will also have the chance to work in one of the most modern and cleanest factories in the area where people really enjoy their work. You will be working on machinery that is being used to build Battery Packs, Electric Drive Units and other Electrification machinery. You will be part of the growing world of electric cars and helping JLR to continue to grow in this area. WHAT TO EXPECT As part of the Maintenance team you will be: First response to breakdowns and controls to deliver minimal down time using safe working practices Carrying out PM checks, running checks and ensure completion to schedule Implementing permanent corrective actions to reoccurring issues Carrying out weekend/shutdown work and deliver projects as per business requirements Willingness to undertake training as and when required by the business WHAT YOU'LL NEED Along with your ambition to achieve the exceptional, there are several skills you'll need to have to help you succeed here, including: A relevant Level 3 NVQ/BTEC/City and Guilds in Engineering Significant experience with in a manufacturing environment Experience with CNC Machining Centres, Systems and Procedures including Conveyor systems, Gantry and auxiliary equipment, Machining Aluminium or Steel, or previous experience in a Maintenance profession in a high volume production environment Good working knowledge of Siemens PLC's and Electrical fault finding techniques Applicants must have the right to work in the UK at the time of application, as the role is not eligible for sponsorship. BENEFITS This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits: Discounted car purchase scheme (open to family members, too) A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available. A competitive pension A JLR company performance-related bonus An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning. Access to open, employee-led support and social networks We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship. JLR is committed to equal opportunity for all.
Feb 09, 2026
Full time
REQ ID: 130020 JOB TITLE: Integrated Manufacturing Technician SALARY: £47,344 + Shift Allowance POSTING START DATE: 06/02/2026 POSTING END DATE: 20/02/2026 LOCATION: Wolverhampton EPMC In the Manufacturing team at JLR's Electric Propulsion Manufacturing Centre (EPMC), you'll help power iconic electric cars. You will be working alongside incredible technicians and leaders to drive our commitment to shape a future we truly believe in, together. Use your expertise, cutting-edge technology, and problem-solving skills to ensure efficient, sustainable and high-quality production. Fuel the exceptional. In this multi-skilled role, you will have a fantastic opportunity to join a highly skilled, dynamic maintenance team based at our brand-new state of the art manufacturing facility in Wolverhampton. You'll deliver excellence by providing engineering maintenance support to all manufacturing assets and equipment. Our manufacturing technologies includes automated equipment comprising of robots, automated welding and joining equipment, laser joining systems, automated conveyors, complex tooling, and fixturing and lifting equipment. Whether you're an electrical engineer, mechanical engineer or a multiskilled engineer, you will receive all the training and support you require to build on your current qualifications and experience. The role will offer you the chance to gain some of the industry's best training including Siemens Training, Kuka Robotics Training and also ABB Robotics Training. You will also have the chance to work in one of the most modern and cleanest factories in the area where people really enjoy their work. You will be working on machinery that is being used to build Battery Packs, Electric Drive Units and other Electrification machinery. You will be part of the growing world of electric cars and helping JLR to continue to grow in this area. WHAT TO EXPECT As part of the Maintenance team you will be: First response to breakdowns and controls to deliver minimal down time using safe working practices Carrying out PM checks, running checks and ensure completion to schedule Implementing permanent corrective actions to reoccurring issues Carrying out weekend/shutdown work and deliver projects as per business requirements Willingness to undertake training as and when required by the business WHAT YOU'LL NEED Along with your ambition to achieve the exceptional, there are several skills you'll need to have to help you succeed here, including: A relevant Level 3 NVQ/BTEC/City and Guilds in Engineering Significant experience with in a manufacturing environment Experience with CNC Machining Centres, Systems and Procedures including Conveyor systems, Gantry and auxiliary equipment, Machining Aluminium or Steel, or previous experience in a Maintenance profession in a high volume production environment Good working knowledge of Siemens PLC's and Electrical fault finding techniques Applicants must have the right to work in the UK at the time of application, as the role is not eligible for sponsorship. BENEFITS This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits: Discounted car purchase scheme (open to family members, too) A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available. A competitive pension A JLR company performance-related bonus An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning. Access to open, employee-led support and social networks We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship. JLR is committed to equal opportunity for all.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
GBR Recruitment are delighted to be working exclusively with a well established, highly progressive & profitable residential MEP building services company , recruiting for an experienced Managing Director with a niche in plumbing (but also with some electrical knowledge) to lead a team of over 50 full time trades employees. This role is responsible for directing, managing, coaching & developing a team of Plumbers, Gas Engineers, Electricians, Electricians Mates & Apprentices continuing to grow revenue streams, turnover & profit margins, whilst at the same time implementing continuous improvement methodologies across the operation to make the ways of working smarter, leaner & more efficient. In order to be considered for the MD role you should be ACS Gas certified & Gas Safe registered , plus previously time served on the tools (plumbing / plumbing & electrical or multi-trade), along with previous Managing Director, Operations Director, General Manager or similar SMT level experience. The client's turnover is c. 8M, therefore experience heading up a company or division of a similar size turnover is required to take on this role, as it comes with full responsibility for commercial activities, budgeting, forecasting, plus P&L control. MEP residential building services background is also required for this opening. Duties: Responsible for successfully leading both arms of the building services business (Plumbing & Electrical) balancing technical expertise, with commercial acumen & team leadership skills Ensuring operational excellence to achieve overall business targets (customer service, quality of work, margins, profits, commercial control, training & development) Delivering high quality, compliant plumbing & electrical services Lead & manage senior operations / contracts managers, frontline supervisors, office administrators, plumbers & electricians Governance of quality assurance & compliance procedures within the business, ensuring that trade bodies, trade affiliates & trade associations (Gas Safe, NIC/EIC, OFTEC, REFCOM, APHC, MCS, Trustmark, Greenlight (SSIP) etc.) expectations are exceeded. Continual assessment of the effectiveness of company processes, procedures & policies, implementing new measures when needed Responsible for financial performance including budgeting, invoicing & ensuring that the MEP services are providing value for money & returning appropriate profit margins. Overseeing all procurement activities and managing supplier relationships. Play a key role in customer engagement & customer satisfaction Oversee recruitment of all new staff Lead business change, managing with other key stakeholders the implementation of new systems & new software. Present business strategies, MI & KPI reports, sharing results with all Manage & review employees pay & benefits packages per annum. Attributes: ACS Gas certified & Gas Safe registered. Experienced in leading small but complex MEP building services businesses with a comprehensive understanding of relevant legislative requirements. Previous experience of working at a Managing Director, Operations Director or General Manager level, or working within another relevant Senior Management role with comparable responsibilities Possessing strong customer service skills & the ability to collaboratively work with a variety of business functions & key stakeholders. Able to manage, lead & direct short-term through to long-term tasks & strategies. Excellent professional communication & interpersonal skills. Experienced in managing & leading operational teams through change. Strong financial & commercial acumen (budgets, forecasts, profit margins, operating costs etc ). Up to date knowledge of plumbing, gas & electrical regulations & legislation. Managed businesses or divisions with over 50 employees Employee benefits include a company car or 8K car allowance, 36 days holiday, BUPA, income protection, life assurance, discretionary bonus, pension to 15%, further education / role or industry specific training costs support & more. This role is commutable from all areas within the East Midlands to include Nottingham, Leicester, Derby, Loughborough, Market Harborough, Corby, Kettering, Melton Mowbray, Rutland, Stamford, Newark, Grantham & other areas nearby these. The interview process is 2 stages in total & the interviews are due to take place this month, with an ASAP start date (depending on individuals notice periods). Apply today!
Feb 09, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a well established, highly progressive & profitable residential MEP building services company , recruiting for an experienced Managing Director with a niche in plumbing (but also with some electrical knowledge) to lead a team of over 50 full time trades employees. This role is responsible for directing, managing, coaching & developing a team of Plumbers, Gas Engineers, Electricians, Electricians Mates & Apprentices continuing to grow revenue streams, turnover & profit margins, whilst at the same time implementing continuous improvement methodologies across the operation to make the ways of working smarter, leaner & more efficient. In order to be considered for the MD role you should be ACS Gas certified & Gas Safe registered , plus previously time served on the tools (plumbing / plumbing & electrical or multi-trade), along with previous Managing Director, Operations Director, General Manager or similar SMT level experience. The client's turnover is c. 8M, therefore experience heading up a company or division of a similar size turnover is required to take on this role, as it comes with full responsibility for commercial activities, budgeting, forecasting, plus P&L control. MEP residential building services background is also required for this opening. Duties: Responsible for successfully leading both arms of the building services business (Plumbing & Electrical) balancing technical expertise, with commercial acumen & team leadership skills Ensuring operational excellence to achieve overall business targets (customer service, quality of work, margins, profits, commercial control, training & development) Delivering high quality, compliant plumbing & electrical services Lead & manage senior operations / contracts managers, frontline supervisors, office administrators, plumbers & electricians Governance of quality assurance & compliance procedures within the business, ensuring that trade bodies, trade affiliates & trade associations (Gas Safe, NIC/EIC, OFTEC, REFCOM, APHC, MCS, Trustmark, Greenlight (SSIP) etc.) expectations are exceeded. Continual assessment of the effectiveness of company processes, procedures & policies, implementing new measures when needed Responsible for financial performance including budgeting, invoicing & ensuring that the MEP services are providing value for money & returning appropriate profit margins. Overseeing all procurement activities and managing supplier relationships. Play a key role in customer engagement & customer satisfaction Oversee recruitment of all new staff Lead business change, managing with other key stakeholders the implementation of new systems & new software. Present business strategies, MI & KPI reports, sharing results with all Manage & review employees pay & benefits packages per annum. Attributes: ACS Gas certified & Gas Safe registered. Experienced in leading small but complex MEP building services businesses with a comprehensive understanding of relevant legislative requirements. Previous experience of working at a Managing Director, Operations Director or General Manager level, or working within another relevant Senior Management role with comparable responsibilities Possessing strong customer service skills & the ability to collaboratively work with a variety of business functions & key stakeholders. Able to manage, lead & direct short-term through to long-term tasks & strategies. Excellent professional communication & interpersonal skills. Experienced in managing & leading operational teams through change. Strong financial & commercial acumen (budgets, forecasts, profit margins, operating costs etc ). Up to date knowledge of plumbing, gas & electrical regulations & legislation. Managed businesses or divisions with over 50 employees Employee benefits include a company car or 8K car allowance, 36 days holiday, BUPA, income protection, life assurance, discretionary bonus, pension to 15%, further education / role or industry specific training costs support & more. This role is commutable from all areas within the East Midlands to include Nottingham, Leicester, Derby, Loughborough, Market Harborough, Corby, Kettering, Melton Mowbray, Rutland, Stamford, Newark, Grantham & other areas nearby these. The interview process is 2 stages in total & the interviews are due to take place this month, with an ASAP start date (depending on individuals notice periods). Apply today!
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
REQ ID: 130020 JOB TITLE: Integrated Manufacturing Technician SALARY: £47,344 + Shift Allowance POSTING START DATE: 06/02/2026 POSTING END DATE: 20/02/2026 LOCATION: Wolverhampton EPMC In the Manufacturing team at JLR's Electric Propulsion Manufacturing Centre (EPMC), you'll help power iconic electric cars. You will be working alongside incredible technicians and leaders to drive our commitment to shape a future we truly believe in, together. Use your expertise, cutting-edge technology, and problem-solving skills to ensure efficient, sustainable and high-quality production. Fuel the exceptional. In this multi-skilled role, you will have a fantastic opportunity to join a highly skilled, dynamic maintenance team based at our brand-new state of the art manufacturing facility in Wolverhampton. You'll deliver excellence by providing engineering maintenance support to all manufacturing assets and equipment. Our manufacturing technologies includes automated equipment comprising of robots, automated welding and joining equipment, laser joining systems, automated conveyors, complex tooling, and fixturing and lifting equipment. Whether you're an electrical engineer, mechanical engineer or a multiskilled engineer, you will receive all the training and support you require to build on your current qualifications and experience. The role will offer you the chance to gain some of the industry's best training including Siemens Training, Kuka Robotics Training and also ABB Robotics Training. You will also have the chance to work in one of the most modern and cleanest factories in the area where people really enjoy their work. You will be working on machinery that is being used to build Battery Packs, Electric Drive Units and other Electrification machinery. You will be part of the growing world of electric cars and helping JLR to continue to grow in this area. WHAT TO EXPECT As part of the Maintenance team you will be: First response to breakdowns and controls to deliver minimal down time using safe working practices Carrying out PM checks, running checks and ensure completion to schedule Implementing permanent corrective actions to reoccurring issues Carrying out weekend/shutdown work and deliver projects as per business requirements Willingness to undertake training as and when required by the business WHAT YOU'LL NEED Along with your ambition to achieve the exceptional, there are several skills you'll need to have to help you succeed here, including: A relevant Level 3 NVQ/BTEC/City and Guilds in Engineering Significant experience with in a manufacturing environment Experience with CNC Machining Centres, Systems and Procedures including Conveyor systems, Gantry and auxiliary equipment, Machining Aluminium or Steel, or previous experience in a Maintenance profession in a high volume production environment Good working knowledge of Siemens PLC's and Electrical fault finding techniques Applicants must have the right to work in the UK at the time of application, as the role is not eligible for sponsorship. BENEFITS This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits: Discounted car purchase scheme (open to family members, too) A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available. A competitive pension A JLR company performance-related bonus An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning. Access to open, employee-led support and social networks We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship. JLR is committed to equal opportunity for all.
Feb 09, 2026
Full time
REQ ID: 130020 JOB TITLE: Integrated Manufacturing Technician SALARY: £47,344 + Shift Allowance POSTING START DATE: 06/02/2026 POSTING END DATE: 20/02/2026 LOCATION: Wolverhampton EPMC In the Manufacturing team at JLR's Electric Propulsion Manufacturing Centre (EPMC), you'll help power iconic electric cars. You will be working alongside incredible technicians and leaders to drive our commitment to shape a future we truly believe in, together. Use your expertise, cutting-edge technology, and problem-solving skills to ensure efficient, sustainable and high-quality production. Fuel the exceptional. In this multi-skilled role, you will have a fantastic opportunity to join a highly skilled, dynamic maintenance team based at our brand-new state of the art manufacturing facility in Wolverhampton. You'll deliver excellence by providing engineering maintenance support to all manufacturing assets and equipment. Our manufacturing technologies includes automated equipment comprising of robots, automated welding and joining equipment, laser joining systems, automated conveyors, complex tooling, and fixturing and lifting equipment. Whether you're an electrical engineer, mechanical engineer or a multiskilled engineer, you will receive all the training and support you require to build on your current qualifications and experience. The role will offer you the chance to gain some of the industry's best training including Siemens Training, Kuka Robotics Training and also ABB Robotics Training. You will also have the chance to work in one of the most modern and cleanest factories in the area where people really enjoy their work. You will be working on machinery that is being used to build Battery Packs, Electric Drive Units and other Electrification machinery. You will be part of the growing world of electric cars and helping JLR to continue to grow in this area. WHAT TO EXPECT As part of the Maintenance team you will be: First response to breakdowns and controls to deliver minimal down time using safe working practices Carrying out PM checks, running checks and ensure completion to schedule Implementing permanent corrective actions to reoccurring issues Carrying out weekend/shutdown work and deliver projects as per business requirements Willingness to undertake training as and when required by the business WHAT YOU'LL NEED Along with your ambition to achieve the exceptional, there are several skills you'll need to have to help you succeed here, including: A relevant Level 3 NVQ/BTEC/City and Guilds in Engineering Significant experience with in a manufacturing environment Experience with CNC Machining Centres, Systems and Procedures including Conveyor systems, Gantry and auxiliary equipment, Machining Aluminium or Steel, or previous experience in a Maintenance profession in a high volume production environment Good working knowledge of Siemens PLC's and Electrical fault finding techniques Applicants must have the right to work in the UK at the time of application, as the role is not eligible for sponsorship. BENEFITS This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits: Discounted car purchase scheme (open to family members, too) A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available. A competitive pension A JLR company performance-related bonus An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning. Access to open, employee-led support and social networks We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship. JLR is committed to equal opportunity for all.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Site Engineer Bridgwater, Somerset Permanent Summary We are recruiting a number of experienced Site Engineers to join our team based in Bridgwater on the Agratas project. In this role you will support in delivery of our scope of works across the site and effectively monitor the safety performance, resource deployment and productivity of all activities within designated areas. This is a permanent staff position with NG Bailey and will be full time, site based in Bridgwater. Responsibilities Drive all site activities to ensure that the safety first and foremost message is visible and alive throughout all activities relating to the project or designated area of control. Provide the workforce with optimum opportunity to perform to the highest level through the effective use of planning, organisational and motivational skills. Ensure effective visibility of supervision at work areas from the start of each shift and throughout the working day. Be a key member of the project leadership team, demonstrating gravitas and authority in the carrying out of your duties. Review the project scope of works, including installation methods, to ensure the precise provision of the customer's requirements, whilst maximising efficiency and profitability. Contribute to the production of and lead the delivery of the project programme, carrying out associated duties in accordance with the Supervisor Responsibility Matrix. Working with the wider project team, ensure effective management of programme and communication of progress and constraints. Understand the financial and commercial objectives within your area of control and ensure that the delivery of the engineering solutions is managed and that installation is deployed in a way that achieves these objectives. As required, provide accurate and timely information to project management for inclusion in both site progress and financial reporting templates. Deploy a high level of engagement and communication to maximise team performance, setting clear expectations, cascading company messages, offering guidance and feedback to maximise the performance of the team and ensure objectives are met. Identify performance issues within the frontline workforce and take responsibility for working with the Project and Labour teams to manage accordingly. Requirements Previous relevant experience in full life cycle of projects from pre-construction through to delivery and handover Relevant Mechanical or Electrical engineering Qualifications Experience overseeing and supporting delivery of high value building services projects Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 09, 2026
Full time
Site Engineer Bridgwater, Somerset Permanent Summary We are recruiting a number of experienced Site Engineers to join our team based in Bridgwater on the Agratas project. In this role you will support in delivery of our scope of works across the site and effectively monitor the safety performance, resource deployment and productivity of all activities within designated areas. This is a permanent staff position with NG Bailey and will be full time, site based in Bridgwater. Responsibilities Drive all site activities to ensure that the safety first and foremost message is visible and alive throughout all activities relating to the project or designated area of control. Provide the workforce with optimum opportunity to perform to the highest level through the effective use of planning, organisational and motivational skills. Ensure effective visibility of supervision at work areas from the start of each shift and throughout the working day. Be a key member of the project leadership team, demonstrating gravitas and authority in the carrying out of your duties. Review the project scope of works, including installation methods, to ensure the precise provision of the customer's requirements, whilst maximising efficiency and profitability. Contribute to the production of and lead the delivery of the project programme, carrying out associated duties in accordance with the Supervisor Responsibility Matrix. Working with the wider project team, ensure effective management of programme and communication of progress and constraints. Understand the financial and commercial objectives within your area of control and ensure that the delivery of the engineering solutions is managed and that installation is deployed in a way that achieves these objectives. As required, provide accurate and timely information to project management for inclusion in both site progress and financial reporting templates. Deploy a high level of engagement and communication to maximise team performance, setting clear expectations, cascading company messages, offering guidance and feedback to maximise the performance of the team and ensure objectives are met. Identify performance issues within the frontline workforce and take responsibility for working with the Project and Labour teams to manage accordingly. Requirements Previous relevant experience in full life cycle of projects from pre-construction through to delivery and handover Relevant Mechanical or Electrical engineering Qualifications Experience overseeing and supporting delivery of high value building services projects Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
REQ ID: 130020 JOB TITLE: Integrated Manufacturing Technician SALARY: £47,344 + Shift Allowance POSTING START DATE: 06/02/2026 POSTING END DATE: 20/02/2026 LOCATION: Wolverhampton EPMC In the Manufacturing team at JLR's Electric Propulsion Manufacturing Centre (EPMC), you'll help power iconic electric cars. You will be working alongside incredible technicians and leaders to drive our commitment to shape a future we truly believe in, together. Use your expertise, cutting-edge technology, and problem-solving skills to ensure efficient, sustainable and high-quality production. Fuel the exceptional. In this multi-skilled role, you will have a fantastic opportunity to join a highly skilled, dynamic maintenance team based at our brand-new state of the art manufacturing facility in Wolverhampton. You'll deliver excellence by providing engineering maintenance support to all manufacturing assets and equipment. Our manufacturing technologies includes automated equipment comprising of robots, automated welding and joining equipment, laser joining systems, automated conveyors, complex tooling, and fixturing and lifting equipment. Whether you're an electrical engineer, mechanical engineer or a multiskilled engineer, you will receive all the training and support you require to build on your current qualifications and experience. The role will offer you the chance to gain some of the industry's best training including Siemens Training, Kuka Robotics Training and also ABB Robotics Training. You will also have the chance to work in one of the most modern and cleanest factories in the area where people really enjoy their work. You will be working on machinery that is being used to build Battery Packs, Electric Drive Units and other Electrification machinery. You will be part of the growing world of electric cars and helping JLR to continue to grow in this area. WHAT TO EXPECT As part of the Maintenance team you will be: First response to breakdowns and controls to deliver minimal down time using safe working practices Carrying out PM checks, running checks and ensure completion to schedule Implementing permanent corrective actions to reoccurring issues Carrying out weekend/shutdown work and deliver projects as per business requirements Willingness to undertake training as and when required by the business WHAT YOU'LL NEED Along with your ambition to achieve the exceptional, there are several skills you'll need to have to help you succeed here, including: A relevant Level 3 NVQ/BTEC/City and Guilds in Engineering Significant experience with in a manufacturing environment Experience with CNC Machining Centres, Systems and Procedures including Conveyor systems, Gantry and auxiliary equipment, Machining Aluminium or Steel, or previous experience in a Maintenance profession in a high volume production environment Good working knowledge of Siemens PLC's and Electrical fault finding techniques Applicants must have the right to work in the UK at the time of application, as the role is not eligible for sponsorship. BENEFITS This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits: Discounted car purchase scheme (open to family members, too) A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available. A competitive pension A JLR company performance-related bonus An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning. Access to open, employee-led support and social networks We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship. JLR is committed to equal opportunity for all.
Feb 09, 2026
Full time
REQ ID: 130020 JOB TITLE: Integrated Manufacturing Technician SALARY: £47,344 + Shift Allowance POSTING START DATE: 06/02/2026 POSTING END DATE: 20/02/2026 LOCATION: Wolverhampton EPMC In the Manufacturing team at JLR's Electric Propulsion Manufacturing Centre (EPMC), you'll help power iconic electric cars. You will be working alongside incredible technicians and leaders to drive our commitment to shape a future we truly believe in, together. Use your expertise, cutting-edge technology, and problem-solving skills to ensure efficient, sustainable and high-quality production. Fuel the exceptional. In this multi-skilled role, you will have a fantastic opportunity to join a highly skilled, dynamic maintenance team based at our brand-new state of the art manufacturing facility in Wolverhampton. You'll deliver excellence by providing engineering maintenance support to all manufacturing assets and equipment. Our manufacturing technologies includes automated equipment comprising of robots, automated welding and joining equipment, laser joining systems, automated conveyors, complex tooling, and fixturing and lifting equipment. Whether you're an electrical engineer, mechanical engineer or a multiskilled engineer, you will receive all the training and support you require to build on your current qualifications and experience. The role will offer you the chance to gain some of the industry's best training including Siemens Training, Kuka Robotics Training and also ABB Robotics Training. You will also have the chance to work in one of the most modern and cleanest factories in the area where people really enjoy their work. You will be working on machinery that is being used to build Battery Packs, Electric Drive Units and other Electrification machinery. You will be part of the growing world of electric cars and helping JLR to continue to grow in this area. WHAT TO EXPECT As part of the Maintenance team you will be: First response to breakdowns and controls to deliver minimal down time using safe working practices Carrying out PM checks, running checks and ensure completion to schedule Implementing permanent corrective actions to reoccurring issues Carrying out weekend/shutdown work and deliver projects as per business requirements Willingness to undertake training as and when required by the business WHAT YOU'LL NEED Along with your ambition to achieve the exceptional, there are several skills you'll need to have to help you succeed here, including: A relevant Level 3 NVQ/BTEC/City and Guilds in Engineering Significant experience with in a manufacturing environment Experience with CNC Machining Centres, Systems and Procedures including Conveyor systems, Gantry and auxiliary equipment, Machining Aluminium or Steel, or previous experience in a Maintenance profession in a high volume production environment Good working knowledge of Siemens PLC's and Electrical fault finding techniques Applicants must have the right to work in the UK at the time of application, as the role is not eligible for sponsorship. BENEFITS This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits: Discounted car purchase scheme (open to family members, too) A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available. A competitive pension A JLR company performance-related bonus An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning. Access to open, employee-led support and social networks We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship. JLR is committed to equal opportunity for all.
CHIEF EXECUTIVE OFFICER (CEO) Location: Mostly at the Saïd Foundation office in central London, with some scope for remote working. Occasional international travel to the Levant region where deemed safe. Responsible to: The Chairman and Board of Trustees. Line management: Scholarships Programme Manager, Financial Controller, Finance and Programme Administrator. Salary: £80,000 - £85,000 pro rata. Job type: Part-time (three days a week), permanent. ABOUT THE ROLE We are looking for an experienced organisational manager, who will mentor our small and highly motivated team and bring proven expertise around financial and people management and governance as well as of building relationships with different stakeholders and providing strong accountability to charity trustees. You will have an understanding of the Levant region of the Middle East, a commitment to bridge building and respect across cultures and a conviction that education can change lives for the better, create enlightened and effective leadership and benefit wider society. Our outgoing CEO originally came to the UK as a Saïd Foundation Scholar to study at Oxford University and has worked for the Foundation for over six years. He is leaving to return to Syria. We are looking for an experienced manager to carry on his work in leading our team, maintaining close relationships with our Trustees, partners and students and ensuring that the Foundation s programmes are run to the highest standards. ABOUT THE SAÏD FOUNDATION The Saïd Foundation was established as a non-sectarian and non-political charity in 1982 by Wafic and Rosemary Saïd to bring positive and lasting change to the lives of children, young people and the wider community with a focus on the Levant region of the Middle East and on the UK, and on education as a powerful tool to make change. It is governed by a Board of Trustees and the Board s Student, Projects, Audit and Investments Committees. Khaled Saïd has just become Chair of the Board. Since 1984, our longest-standing programme, the Scholarships Programme, has offered opportunities to outstanding individuals with leadership potential to be drivers of positive change within our target countries of Syria, Jordan, Lebanon and Palestine. It brings these change agents to the UK to study for Master s degrees at exceptional universities and maintains close contact with them during their studies and beyond. Our amazing community of over 700 alumni have gone on to become outstanding leaders in many fields and to build bridges and respect across cultures. The Foundation s founder, Wafic Saïd, is also the founder of Oxford University s Saïd Business School, now one of the world s leading business schools. The Saïd Business School Foundation (SBSF), also an English charity, was established in 1998 to support the development of the School in its pursuit of excellence. Its Strategic Development Fund provides grants in support of initiatives that will have strategic value to the development of the School. SBSF is funded and administered by the Saïd Foundation. The Foundation s humanitarian work has responded to the shifting needs of the region over immensely challenging times. Since 2011, it has focused on supporting Syrian refugee communities in Lebanon and Jordan through grants to major international non-governmental organisations. Most recently, it has provided support for Gazan children orphaned by the destruction of their homeland. Before the conflict in Syria began, the Foundation ran a capacity-building programme across the country for those working to support Syria s disabled children. It helped to set up a sister organisation in Syria, the Saïd Foundation for Development, which will take forward future work in Syria and is now considering how to support the needs of a post-Assad Syria. In recent years, the Foundation has also worked to promote better health outcomes for people everywhere by making grants to innovative and impactful projects at world-leading medical research institutions based in the UK and known to the Saïd family. JOB DESCRIPTION Job purpose: To lead a small, motivated team in the best-practice implementation, monitoring and evaluation of the Foundation s programmes and grants and to build strong relationships with the Foundation s Trustees, partners and scholars. Responsibilities: 1. Programme and grant management a) To oversee the management of the scholarships programme, ensuring the selection of outstanding students from the Levant region and the Foundation s duty of care to them while they are in the UK. b) To oversee the Foundation s grant-making programmes, ensuring that grants agreed by the Trustees are informed by rigorous due diligence and are monitored effectively. c) To provide guidance as necessary to the Board and staff of the Saïd Foundation for Development in Syria on governance and project management matters. d) To oversee the evaluation of the scholarships programme periodically, and grant-funded projects as necessary, to ensure they achieve their intended objectives and apply learning to their improvement. 2. Organisation and staff management a) To devise and implement annual plans for implementation of the Foundation s work, define the level and timing of human and other resources required to deliver the plans and develop key performance indicators to report progress against plans to the Board. b) To foster a supportive work culture, managing staff in line with best human resource practice and ensuring high levels of motivation and strong performance. c) To recruit staff, when necessary. d) To oversee the effective operation of all office systems, including IT and the scholarships platform and database, and introduce improvements (for example, in the use of AI). e) To ensure that health and safety aspects are taken into account appropriately when the Foundation s staff, students and Trustees are travelling in connection with the Foundation s activities. 3. Governance and Trustees a) To meet regularly with the Chairman to ensure he is fully informed of developments and to support planning for Board and Committee deliberations. b) To engage Trustees actively, drawing on their expertise to enhance the work of the Foundation, and report to them regularly on the Foundation s work. c) With the help of other staff, to make recommendations to the Foundation s Committees on their focus areas and ensure high quality papers for Board and Committee meetings and timely follow up of action points. d) To remain up to date with developments in charity governance and regulation to ensure that the Foundation follows best practice and is compliant with regulations. e) To identify key risks to the Foundation s funding, operation and reputation, ensuring that controls are in place for their mitigation and their inclusion in the risk register. 4. Financial, accounting and investment matters (with the Financial Controller) a) To ensure that accurate annual budgets for the Foundation s programmes, staff, administration and property management costs are approved by the Trustees and that cash flow projections support decision-making on the timely funding of the Foundation. b) To ensure that monthly management accounts and annual statutory accounts provide all necessary information for accountability and management purposes. c) To oversee rigorous internal controls for the Foundation s payments and receipts. d) To support the Investment Committee in ensuring the effective management and secure custody of the Foundation s financial and property assets and monitoring of the performance of these investments. 5. Saïd Business School Foundation (SBSF) a) To ensure that all Strategic Development Fund (and other) grants meet the objectives agreed with the School and monitor the impact of the grants through the School s reporting. b) To oversee high-quality reporting to SBSF s Board of Directors and its Committees including on the overall development and performance of the School. c) To monitor the continuing fulfilment of undertakings made to SBSF by Oxford University so that any departure from these undertakings can be assessed by the Board. d) To ensure that all SBSF s accounting and other regulatory requirements are met. 6. Representing the Foundation a) To represent the Foundation externally at events and meetings and ensure that its own events provide a warm, welcoming and inspiring experience for invitees. b) To build enduring relationships of trust with existing and new partners. c) To ensure that the Foundation s engagement with its students and alumni creates a strong sense of belonging to the Saïd Foundation family . PERSON SPECIFICATION Knowledge, skills and experience Essential a) Strong relationship building skills with a wide range of people (such as Trustees, partners and students). b) Experience of managing, motivating and mentoring a team to achieve their potential. c) Excellent and engaging communications and presentation skills, in person and in writing. d) Strong experience of the UK charity sector and charity regulation and governance. e) Proven experience in budget setting, financial planning, and financial management. . click apply for full job details
Feb 09, 2026
Full time
CHIEF EXECUTIVE OFFICER (CEO) Location: Mostly at the Saïd Foundation office in central London, with some scope for remote working. Occasional international travel to the Levant region where deemed safe. Responsible to: The Chairman and Board of Trustees. Line management: Scholarships Programme Manager, Financial Controller, Finance and Programme Administrator. Salary: £80,000 - £85,000 pro rata. Job type: Part-time (three days a week), permanent. ABOUT THE ROLE We are looking for an experienced organisational manager, who will mentor our small and highly motivated team and bring proven expertise around financial and people management and governance as well as of building relationships with different stakeholders and providing strong accountability to charity trustees. You will have an understanding of the Levant region of the Middle East, a commitment to bridge building and respect across cultures and a conviction that education can change lives for the better, create enlightened and effective leadership and benefit wider society. Our outgoing CEO originally came to the UK as a Saïd Foundation Scholar to study at Oxford University and has worked for the Foundation for over six years. He is leaving to return to Syria. We are looking for an experienced manager to carry on his work in leading our team, maintaining close relationships with our Trustees, partners and students and ensuring that the Foundation s programmes are run to the highest standards. ABOUT THE SAÏD FOUNDATION The Saïd Foundation was established as a non-sectarian and non-political charity in 1982 by Wafic and Rosemary Saïd to bring positive and lasting change to the lives of children, young people and the wider community with a focus on the Levant region of the Middle East and on the UK, and on education as a powerful tool to make change. It is governed by a Board of Trustees and the Board s Student, Projects, Audit and Investments Committees. Khaled Saïd has just become Chair of the Board. Since 1984, our longest-standing programme, the Scholarships Programme, has offered opportunities to outstanding individuals with leadership potential to be drivers of positive change within our target countries of Syria, Jordan, Lebanon and Palestine. It brings these change agents to the UK to study for Master s degrees at exceptional universities and maintains close contact with them during their studies and beyond. Our amazing community of over 700 alumni have gone on to become outstanding leaders in many fields and to build bridges and respect across cultures. The Foundation s founder, Wafic Saïd, is also the founder of Oxford University s Saïd Business School, now one of the world s leading business schools. The Saïd Business School Foundation (SBSF), also an English charity, was established in 1998 to support the development of the School in its pursuit of excellence. Its Strategic Development Fund provides grants in support of initiatives that will have strategic value to the development of the School. SBSF is funded and administered by the Saïd Foundation. The Foundation s humanitarian work has responded to the shifting needs of the region over immensely challenging times. Since 2011, it has focused on supporting Syrian refugee communities in Lebanon and Jordan through grants to major international non-governmental organisations. Most recently, it has provided support for Gazan children orphaned by the destruction of their homeland. Before the conflict in Syria began, the Foundation ran a capacity-building programme across the country for those working to support Syria s disabled children. It helped to set up a sister organisation in Syria, the Saïd Foundation for Development, which will take forward future work in Syria and is now considering how to support the needs of a post-Assad Syria. In recent years, the Foundation has also worked to promote better health outcomes for people everywhere by making grants to innovative and impactful projects at world-leading medical research institutions based in the UK and known to the Saïd family. JOB DESCRIPTION Job purpose: To lead a small, motivated team in the best-practice implementation, monitoring and evaluation of the Foundation s programmes and grants and to build strong relationships with the Foundation s Trustees, partners and scholars. Responsibilities: 1. Programme and grant management a) To oversee the management of the scholarships programme, ensuring the selection of outstanding students from the Levant region and the Foundation s duty of care to them while they are in the UK. b) To oversee the Foundation s grant-making programmes, ensuring that grants agreed by the Trustees are informed by rigorous due diligence and are monitored effectively. c) To provide guidance as necessary to the Board and staff of the Saïd Foundation for Development in Syria on governance and project management matters. d) To oversee the evaluation of the scholarships programme periodically, and grant-funded projects as necessary, to ensure they achieve their intended objectives and apply learning to their improvement. 2. Organisation and staff management a) To devise and implement annual plans for implementation of the Foundation s work, define the level and timing of human and other resources required to deliver the plans and develop key performance indicators to report progress against plans to the Board. b) To foster a supportive work culture, managing staff in line with best human resource practice and ensuring high levels of motivation and strong performance. c) To recruit staff, when necessary. d) To oversee the effective operation of all office systems, including IT and the scholarships platform and database, and introduce improvements (for example, in the use of AI). e) To ensure that health and safety aspects are taken into account appropriately when the Foundation s staff, students and Trustees are travelling in connection with the Foundation s activities. 3. Governance and Trustees a) To meet regularly with the Chairman to ensure he is fully informed of developments and to support planning for Board and Committee deliberations. b) To engage Trustees actively, drawing on their expertise to enhance the work of the Foundation, and report to them regularly on the Foundation s work. c) With the help of other staff, to make recommendations to the Foundation s Committees on their focus areas and ensure high quality papers for Board and Committee meetings and timely follow up of action points. d) To remain up to date with developments in charity governance and regulation to ensure that the Foundation follows best practice and is compliant with regulations. e) To identify key risks to the Foundation s funding, operation and reputation, ensuring that controls are in place for their mitigation and their inclusion in the risk register. 4. Financial, accounting and investment matters (with the Financial Controller) a) To ensure that accurate annual budgets for the Foundation s programmes, staff, administration and property management costs are approved by the Trustees and that cash flow projections support decision-making on the timely funding of the Foundation. b) To ensure that monthly management accounts and annual statutory accounts provide all necessary information for accountability and management purposes. c) To oversee rigorous internal controls for the Foundation s payments and receipts. d) To support the Investment Committee in ensuring the effective management and secure custody of the Foundation s financial and property assets and monitoring of the performance of these investments. 5. Saïd Business School Foundation (SBSF) a) To ensure that all Strategic Development Fund (and other) grants meet the objectives agreed with the School and monitor the impact of the grants through the School s reporting. b) To oversee high-quality reporting to SBSF s Board of Directors and its Committees including on the overall development and performance of the School. c) To monitor the continuing fulfilment of undertakings made to SBSF by Oxford University so that any departure from these undertakings can be assessed by the Board. d) To ensure that all SBSF s accounting and other regulatory requirements are met. 6. Representing the Foundation a) To represent the Foundation externally at events and meetings and ensure that its own events provide a warm, welcoming and inspiring experience for invitees. b) To build enduring relationships of trust with existing and new partners. c) To ensure that the Foundation s engagement with its students and alumni creates a strong sense of belonging to the Saïd Foundation family . PERSON SPECIFICATION Knowledge, skills and experience Essential a) Strong relationship building skills with a wide range of people (such as Trustees, partners and students). b) Experience of managing, motivating and mentoring a team to achieve their potential. c) Excellent and engaging communications and presentation skills, in person and in writing. d) Strong experience of the UK charity sector and charity regulation and governance. e) Proven experience in budget setting, financial planning, and financial management. . click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Director, you will be managing a portfolio and be responsible for the timely completion and quality delivery of engagements. You will support the Partners with project work, build excellent relationships, initiate, and deliver marketing and business development projects and work with the senior members of the London Valuation Team in developing the business. You'll be someone with: Significant valuation experience at a sufficiently senior level gained in another professional services firm. Proficiency in a number of valuation techniques including: discounted cash flow, multiples analysis, options and other derivatives pricing, intangible asset and tax valuation approaches. Proven people leadership skills and commitment to developing teams. Strong Quality & Risk and Commercial Management skills. Adept ability to interpret financial statements in the context of valuations. Strong commercial acumen and ability to understand the internal and external drivers of value for a given asset. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 09, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Director, you will be managing a portfolio and be responsible for the timely completion and quality delivery of engagements. You will support the Partners with project work, build excellent relationships, initiate, and deliver marketing and business development projects and work with the senior members of the London Valuation Team in developing the business. You'll be someone with: Significant valuation experience at a sufficiently senior level gained in another professional services firm. Proficiency in a number of valuation techniques including: discounted cash flow, multiples analysis, options and other derivatives pricing, intangible asset and tax valuation approaches. Proven people leadership skills and commitment to developing teams. Strong Quality & Risk and Commercial Management skills. Adept ability to interpret financial statements in the context of valuations. Strong commercial acumen and ability to understand the internal and external drivers of value for a given asset. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
