23 jobs found

Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details

Overview The Compliance & Pre-Tenancy Manager is responsible for supervising Pre-Tenancy Administrators and Compliance Co-Ordinators to ensure the consistent delivery of landlord, property & contractor compliance activities across the managed portfolio and reduce offer to move in cycle time and void periods through proactive and compliant pre tenancy administration. The role will provide operational leadership, monitor key risks, and escalate issues to the Head of Compliance & Pre-Tenancy as well as liaising with key stakeholders to ensure streamlined linkage with RL function. The Compliance & Pre-Tenancy Manager ensures that governance frameworks are followed and that compliance data is accurate and auditable. Ref: Indpm As a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester, you will receive: £40000 OTE per year Full-time working hours: 8:30am to 6pm (Monday to Friday). Note: Saturdays as required in line with the needs of the business, with time off in lieu Your additional benefits as a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: 30 days annual leave (includes bank holidays ) Comprehensive and continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Key responsibilities of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Recruitment, development and performance management of team of Compliance Co-Ordinators & Pre-Tenancy Administrators. Running compelling scoreboards to drive performance. Running pipeline calls to ensure RL linkage and efficient pre tenancy cycles. Ensure all contractor, landlord and property certifications (PI, SLAs, Gas, EPC, EICR, etc.) are valid and up to date. Monitor & drive key performance and risk indicators. Deliver training, coaching & workshops to improve/refresh team knowledge. Report compliance breaches and escalate significant risks. Support audit preparation and contribute to continuous improvement. Role Competencies of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Regulatory Knowledge: Strong knowledge of property compliance and statutory requirements. Team Leadership: Ability to coach, supervise, and motivate administrators. Organisational Skills: Effective prioritisation and workload management. Risk Awareness: Ability to identify, monitor, and escalate compliance risks. Communication: Clear escalation of issues and reporting to Head of Compliance & Pre-Tenancy. Problem-Solving: Ability to resolve operational compliance challenges. Core Competencies of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Works well with others to create a team spirit and an enjoyable working environment. Delivers outstanding customer service by exceeding expectations. Focuses on results to deliver business success. Follows company standards and procedures. Embraces responsibility and accountability. Demonstrates professionalism, honesty and integrity. Demonstrates a thirst for development. Apply now! The Finer Details: To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website

Overview JointheUK'slargestindependentpropertygroupasaLettingsBranchManagerandtakeyourcareertonewheights! Ifyou'reanexperiencedlettingsprofessionalwithstrongknowledgeoftheEastLondonmarket,we'dlovetospeakwithyou.DiscoverwhyacareerwithhaartEstateAgents could be the exciting next step you've been looking for! Apply today or contact our recruitment team to arrange a confidential conversation about what a future with haart Estate Agents could look like for you. BenefitsofbeingaLettingsBranchManagerathaartEstateAgentsinLeytonstone Completeon-targetearningsof£50,000-£60,000 £22,000to£32,000basicsalary(dependentonexperience) £2,500foryourfirst3monthsofemployment,whilstyoubuildyourpipeline Uncappedcommissionscheme Elitebonusscheme ACompanyCar,oramonthlycarallowance Fulltimeworkinghours:8:30amto6pmMonday-Friday,and9am-5pmeveryotherSaturday YouradditionalbenefitsasaLettingsBranchManagerathaartEstateAgentsinLeytonstone 30daysannualleave(includesbankholidays ) EnrolmentattheSpicerhaartLearning&DevelopmentCentre Continuedtrainingasyougrowanddevelopwithinyourrole Fully-fundedtrainingcoursetohelpyouachieveanationallyrecognisedqualificationwithinthepropertyindustry,includingARLAmembership Careerprogressionopportunities,includingtheopportunityfortwopromotionsinyourfirst12monthsofemployment EmployeeAssistanceProgramme(24/7accesstoourconfidentialhelpline) Eyecare EmployeeReferralBonus CompanyPensionScheme Personal'TalkTime'withourCEOs OpportunitytoearnaplaceintheCEOExclusiveAchieversClub OpportunitytoearnaplaceontheplanefortheSpicerhaart2025IncentiveTriptoVietnam EligibilityforourannualblacktieElevateAwards,incategoriesrelatedtoyourrole HowyouwillmakeanimpactasaLettingsBranchManagerathaartEstateAgentsinLeytonstone LeadingdailymeetingswiththeLettingsteam CoachingtheteamtoachieveKPI's Monitoringandassessingindividualteammemberperformance(Includingbutnotlimitedtoconductingone-to-onemeetings) Encourageyourteamsdevelopmentandprogression Strongfocusongeneratingnewandrepeatbusiness DevelopingandmaintainingstrongrelationshipswithLandlordsandTenants LiaisingwithTenantsandarrangingpropertyviewingsinlinewiththeirneeds Negotiatingoffersandagreeingnewtenancies Ensuringthebusinessisrisk-averseandfollowingthehighestcompliancestandardsforallregulatorybodies. EssentialSkillsofaLettingsBranchManagerathaartEstateAgents FullUKDrivingLicenceforamanualvehicle Minimumof2years'experiencewithinresidentiallettingsataSeniorNegotiatorpositionorhigher Workswellwithotherstocreateateamspiritandanenjoyableworkingenvironment. Demonstratesanabilitytocommunicateeffectivelywithandcreatetrustingrelationshipswithcustomers,suppliers,communitiesandeachother Theabilitytocreateactionbusinessplansrelevanttoyourbranch Theabilitytomonitorandassessperformanceoflocalcompetitors AstrongunderstandingofcurrentlegislationrelatedtoResidentialLettings Abilitytomanagetimesensitiveandhighvolumeworkloads Areputationfordeliveringoutstandingcustomerservice Abilitytoworkunderowninitiative Goodtelephonemanner StrongITskills(BasicMicrosoftPackages) Attentiontodetail TheFinerDetails Wearecurrentlyconductingsomeinterviewsusingvideosoftware.Tobeeligibletoproceedinourrecruitmentprocess,youwillneed: FullUKDrivingLicence LegalentitlementtoliveandworkintheUK(inaccordancewiththeImmigrationAsylumandNationalityAct2006) We'llneedevidenceofyourrighttoworkintheUK,intheformof: Passport/BirthCertificate Wewillalsoneed ProofofAddress NationalInsurance DriversLicenceCheck Armed Forces Covenant Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: