An exciting opportunity has arisen for an experienced lettings professional to join a dynamic and high-performing residential lettings business as a Floating Lettings Manager across the East Kent region. This pivotal role provides operational leadership and continuity by covering managerial responsibilities across multiple branches during periods of annual leave, vacancies, or absence. It offers exposure to diverse markets and teams, providing an excellent platform for progression into a permanent branch leadership position. The organisation places strong emphasis on staff engagement, professional development, and community involvement, alongside a commitment to delivering exceptional customer service. As a Floating Lettings Manager, you will be offered: Basic Salary: Up to £29,000 per annum (with additional guaranteed earnings for a fixed introductory period) On-Target Earnings: £45,000 - £50,000 (inclusive of commission) Company Vehicle: Company car or £3,000 annual car allowance Annual Leave: 33 days paid holiday, plus an additional day for your birthday Life Insurance Structured Career Progression As a Floating Lettings Manager, your key responsibilities will be: Assume full management responsibility for branch operations in the absence of the Lettings Manager Drive branch profitability, performance, and service standards Generate new business opportunities and increase market share Conduct property valuations and secure new instructions Provide expert advice and guidance to landlords Ensure an exceptional experience for tenants throughout the lettings process Lead, motivate, and develop team members through structured meetings and coaching Monitor local market trends and position the branch as a trusted local authority Work collaboratively with teams to match suitable tenants to available properties Ensure compliance with all regulatory and professional standards To be considered for the Floating Lettings Manager role, you must have: Proven experience within residential lettings, including listing properties and securing new business Demonstrable leadership capability with the ability to inspire and manage diverse teams Strong relationship-building skills with a customer-focused approach Commercially minded with the ability to manage performance and achieve targets Resilient, self-motivated, and comfortable working in a fast-paced environment Ambitious with a clear desire to progress into senior leadership Professional, ethical, and committed to delivering high standards of service Why Apply? Floating Lettings Managers play a critical role in the continued success of the business. This position offers variety, autonomy, and clear progression opportunities, including the potential to manage your own office in the future. With an uncapped commission structure and structured career development, this role is well suited to a driven and ambitious lettings professional seeking long-term career advancement within a supportive and forward-thinking organisation.
Feb 28, 2026
Full time
An exciting opportunity has arisen for an experienced lettings professional to join a dynamic and high-performing residential lettings business as a Floating Lettings Manager across the East Kent region. This pivotal role provides operational leadership and continuity by covering managerial responsibilities across multiple branches during periods of annual leave, vacancies, or absence. It offers exposure to diverse markets and teams, providing an excellent platform for progression into a permanent branch leadership position. The organisation places strong emphasis on staff engagement, professional development, and community involvement, alongside a commitment to delivering exceptional customer service. As a Floating Lettings Manager, you will be offered: Basic Salary: Up to £29,000 per annum (with additional guaranteed earnings for a fixed introductory period) On-Target Earnings: £45,000 - £50,000 (inclusive of commission) Company Vehicle: Company car or £3,000 annual car allowance Annual Leave: 33 days paid holiday, plus an additional day for your birthday Life Insurance Structured Career Progression As a Floating Lettings Manager, your key responsibilities will be: Assume full management responsibility for branch operations in the absence of the Lettings Manager Drive branch profitability, performance, and service standards Generate new business opportunities and increase market share Conduct property valuations and secure new instructions Provide expert advice and guidance to landlords Ensure an exceptional experience for tenants throughout the lettings process Lead, motivate, and develop team members through structured meetings and coaching Monitor local market trends and position the branch as a trusted local authority Work collaboratively with teams to match suitable tenants to available properties Ensure compliance with all regulatory and professional standards To be considered for the Floating Lettings Manager role, you must have: Proven experience within residential lettings, including listing properties and securing new business Demonstrable leadership capability with the ability to inspire and manage diverse teams Strong relationship-building skills with a customer-focused approach Commercially minded with the ability to manage performance and achieve targets Resilient, self-motivated, and comfortable working in a fast-paced environment Ambitious with a clear desire to progress into senior leadership Professional, ethical, and committed to delivering high standards of service Why Apply? Floating Lettings Managers play a critical role in the continued success of the business. This position offers variety, autonomy, and clear progression opportunities, including the potential to manage your own office in the future. With an uncapped commission structure and structured career development, this role is well suited to a driven and ambitious lettings professional seeking long-term career advancement within a supportive and forward-thinking organisation.
Overview The Compliance & Pre-Tenancy Manager is responsible for supervising Pre-Tenancy Administrators and Compliance Co-Ordinators to ensure the consistent delivery of landlord, property & contractor compliance activities across the managed portfolio and reduce offer to move in cycle time and void periods through proactive and compliant pre tenancy administration. The role will provide operational leadership, monitor key risks, and escalate issues to the Head of Compliance & Pre-Tenancy as well as liaising with key stakeholders to ensure streamlined linkage with RL function. The Compliance & Pre-Tenancy Manager ensures that governance frameworks are followed and that compliance data is accurate and auditable. Ref: Indpm As a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester, you will receive: £40000 OTE per year Full-time working hours: 8:30am to 6pm (Monday to Friday). Note: Saturdays as required in line with the needs of the business, with time off in lieu Your additional benefits as a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: 30 days annual leave (includes bank holidays ) Comprehensive and continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Key responsibilities of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Recruitment, development and performance management of team of Compliance Co-Ordinators & Pre-Tenancy Administrators. Running compelling scoreboards to drive performance. Running pipeline calls to ensure RL linkage and efficient pre tenancy cycles. Ensure all contractor, landlord and property certifications (PI, SLAs, Gas, EPC, EICR, etc.) are valid and up to date. Monitor & drive key performance and risk indicators. Deliver training, coaching & workshops to improve/refresh team knowledge. Report compliance breaches and escalate significant risks. Support audit preparation and contribute to continuous improvement. Role Competencies of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Regulatory Knowledge: Strong knowledge of property compliance and statutory requirements. Team Leadership: Ability to coach, supervise, and motivate administrators. Organisational Skills: Effective prioritisation and workload management. Risk Awareness: Ability to identify, monitor, and escalate compliance risks. Communication: Clear escalation of issues and reporting to Head of Compliance & Pre-Tenancy. Problem-Solving: Ability to resolve operational compliance challenges. Core Competencies of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Works well with others to create a team spirit and an enjoyable working environment. Delivers outstanding customer service by exceeding expectations. Focuses on results to deliver business success. Follows company standards and procedures. Embraces responsibility and accountability. Demonstrates professionalism, honesty and integrity. Demonstrates a thirst for development. Apply now! The Finer Details: To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website
Feb 28, 2026
Full time
Overview The Compliance & Pre-Tenancy Manager is responsible for supervising Pre-Tenancy Administrators and Compliance Co-Ordinators to ensure the consistent delivery of landlord, property & contractor compliance activities across the managed portfolio and reduce offer to move in cycle time and void periods through proactive and compliant pre tenancy administration. The role will provide operational leadership, monitor key risks, and escalate issues to the Head of Compliance & Pre-Tenancy as well as liaising with key stakeholders to ensure streamlined linkage with RL function. The Compliance & Pre-Tenancy Manager ensures that governance frameworks are followed and that compliance data is accurate and auditable. Ref: Indpm As a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester, you will receive: £40000 OTE per year Full-time working hours: 8:30am to 6pm (Monday to Friday). Note: Saturdays as required in line with the needs of the business, with time off in lieu Your additional benefits as a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: 30 days annual leave (includes bank holidays ) Comprehensive and continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Key responsibilities of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Recruitment, development and performance management of team of Compliance Co-Ordinators & Pre-Tenancy Administrators. Running compelling scoreboards to drive performance. Running pipeline calls to ensure RL linkage and efficient pre tenancy cycles. Ensure all contractor, landlord and property certifications (PI, SLAs, Gas, EPC, EICR, etc.) are valid and up to date. Monitor & drive key performance and risk indicators. Deliver training, coaching & workshops to improve/refresh team knowledge. Report compliance breaches and escalate significant risks. Support audit preparation and contribute to continuous improvement. Role Competencies of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Regulatory Knowledge: Strong knowledge of property compliance and statutory requirements. Team Leadership: Ability to coach, supervise, and motivate administrators. Organisational Skills: Effective prioritisation and workload management. Risk Awareness: Ability to identify, monitor, and escalate compliance risks. Communication: Clear escalation of issues and reporting to Head of Compliance & Pre-Tenancy. Problem-Solving: Ability to resolve operational compliance challenges. Core Competencies of a Compliance & Pre-Tenancy Manager at Spicerhaart in Colchester: Works well with others to create a team spirit and an enjoyable working environment. Delivers outstanding customer service by exceeding expectations. Focuses on results to deliver business success. Follows company standards and procedures. Embraces responsibility and accountability. Demonstrates professionalism, honesty and integrity. Demonstrates a thirst for development. Apply now! The Finer Details: To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website
THE ESSENTIALS Role: Senior Contracts Manager Status: Full time, permanent. Salary: £70-80k Working arrangement: We typically work 4 days in the office, 1 day from home. Hours: 37.5 hours per week. THE BENEFITS 25 holiday days per year 4 'Me Days' per year (take a Me Day - focus on you) Team social events and trips Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs Private healthcare with Vitality Drive Electric salary sacrifice Enhanced maternity, paternity and parental leave Employee referral scheme: £2,000 towards a getaway of your choice CORE BEHAVIOURS The way we act and conduct ourselves, especially towards others. HSPG's heart and soul. PPHA As part of HSPG, a leading social impact real estate company, PPHA is the Group's Registered Provider. We partner with local authorities, housebuilders, and investors to create high-quality, affordable homes across Section 106, grant-funded Affordable Rent, and Shared Ownership. Our mission is simple: to empower futures by giving families and first-time buyers the chance to find stability, security, and a place to call home. By 2030, we aim to deliver quality affordable homes for over 5,000 families. Strengthening communities and transforming lives along the way. CORE MISSION Your core mission is to ensure PPHA and its customers receives safe, compliant, high-quality homes from developers, on time and ready for customers. You take ownership of each scheme from early appraisal through construction to handover, ensuring planning, contractual, regulatory, and building safety requirements fully met. You are the informed centre that aligns developers, agents, consultants, and internal teams to deliver homes that meet PPHA standards without compromise. You identify risk early, challenge where needed, and resolve issues quickly to protect PPHA from compliance, quality, and reputational risk. You ensure all certification, warranties, and compliance documentation is complete, accurate, and secured, providing full assurance before homes enter management. You work closely with internal teams and external partners to ensure homes are released for sales and lettings at the earliest possible opportunity, removing blockers, maintaining clear visibility of readiness, and enabling a smooth transition from delivery to occupation. You operate seamlessly across Acquisitions, Compliance, Finance, Housing, Sales, and external stakeholders, ensuring every home is accepted with confidence, clarity, and pace. Obsess: These points get you out of bed in the morning and keep you up at night! If you're not obsessed with these, the role isn't for you. Trust, honesty and integrity : You influence decisions that could make or break the quality of someone's forever-home . Treat this with the utmost respect and honesty. The customer: You only accept handover when the product meets our quality standards. You understand the importance of being present on site, either personally or through your team, to ensure smooth delivery for our customers. Risk identification : You guard PPHA's reputation and income by anticipating compliance, delivery, and stakeholder risks. You uphold the most up-to-date compliance, regulatory, and H&S requirements. Excel: You are excellent at these areas: an expert. Process efficiencies: You are obsessed with creating a best-in-class Delivery function, including robust inter-departmental processes and reporting to keep all areas of the business adequately updated. Organisation : nothing slips through the cracks. All documentation is organised , correctly filed and easy to instantly access. Self-awareness: you know how to manage your time, juggle many stakeholders, while maintaining your own boundaries and ensuring that when you get stretched, the ship still sails smoothly. At least 6 years experience in a residential Development or Delivery function, with demonstrable experience of understanding compliance/handover documentation and contractual requirements, including working with external teams i.e. EAs/ Clerk of Works and developers. OUTCOMES & METRICS: Outcomes: the desired result Metrics: How we measure it 0-3 Develop a clear end-to-end understanding of PPHA's delivery requirements, including governance, workflows and interfaces, acting as a central point of expertise to ensure schemes align with PPHA standards from appraisal through to handover. Schemes progressing through governance and approval stages with minimal deviation from agreed PPHA delivery standards. Understand customer, internal, external, and investor expectations and translate these into clear delivery standards and processes. Translate customer, internal, external and investor expectations into clear delivery standards, contractual requirements, and operational processes. Contracts and Employer's Requirements clearly reflecting PPHA, customer, and investor expectations, with limited post-contract clarification or dispute. Embed a robust process ensuring all compliance and contractual documentation is complete and approved before occupation, acting as a final assurance gate. Embed robust assurance and governance processes to ensure all compliance, contractual, handover and certification documentation is complete, approved and fit for purpose prior to Practical Completion and occupation. Schemes achieving Practical Completion with all critical compliance and certification in place and minimal outstanding actions at handover. 3-6 Proactively identify, assess and mitigate delivery, compliance, programme, financial and reputational risks at scheme and portfolio level, ensuring timely escalation and informed decision making to prevent post-handover issues. Key delivery, compliance, programme, and reputational risks being identified early, actively mitigated, and escalated in a timely manner, with fewer unforeseen post-handover issues. Strengthen handover requirements by embedding clearer standards into contracts to improve readiness at Practical Completion. Strengthen handover readiness by embedding clear standards into contracts and ensuring effective on-site monitoring of compliance, health and safety, insurance and build quality, with assurance documentation in place ahead of PC. Homes entering management with complete, accurate handover information and reduced defects or remedial works post-Practical Completion. Influence enhanced customer satisfaction, working with Asset Management and exit partners to increase our satisfaction score in line with One Page Business Plan ("OPBP") targets. Enhance customer satisfaction by working collaboratively with Asset Management and exit partners to improve satisfaction scores in line with OPBP targets. Customer satisfaction results meeting OPBP targets, with fewer complaints linked to build quality or handover issues. Maintain effective financial oversight across schemes, ensuring delivery operates within approved budgets. Work with internal teams and external partners to manage cost pressures, maintain value for money, and identify opportunities for cost avoidance or savings without compromising safety, quality, or compliance. Maintain effective financial and commercial oversight across schemes, ensuring delivery operates within approved budgets, achieves value from money and identifies opportunities for efficiency, cost avoidance, or savings without compromising safety, quality or compliance. Schemes being delivered within approved budgets or agreed tolerances, with cost pressures identified and managed early. 6-12 Drive continuous improvement and efficiency to support the regional scaling of Delivery operations. Increased delivery volume being managed through consistent use of standard processes and improvements that reduced delay or duplication without loss of quality. Build strong, effective working relationships with Employer's Agents and housebuilders to protect PPHA's reputation and resolve issues early. Issues with Employer's Agents and housebuilders being resolved collaboratively at an early stage, with minimal escalation to formal dispute. Provide strategic leadership on how contractual frameworks enable delivery outcomes across the organisation, setting principles and direction that guide contract design, governance and risk appetite at scale. No material delivery issues arise that are directly attributable to contract structure or contractual misalignment, as evidenced through post-PC reviews. Lead, develop, and motivate the Delivery team through clear expectations, effective delegation and visible leadership. A motivated, well-led team delivering agreed objectives, supported by clear expectations, effective delegation, and positive retention and performance outcomes. Translate delivery and contractual risk into executive-level insight and decisions, ensuring senior leaders have early visibility of material risks, trade-offs and required interventions. Material delivery or contractual risks are escalated early with clear options and recommendations, resulting into executive decisions and no unanticipated post-handover contractual or compliance issues attributable to lack of escalation.
Feb 27, 2026
Full time
THE ESSENTIALS Role: Senior Contracts Manager Status: Full time, permanent. Salary: £70-80k Working arrangement: We typically work 4 days in the office, 1 day from home. Hours: 37.5 hours per week. THE BENEFITS 25 holiday days per year 4 'Me Days' per year (take a Me Day - focus on you) Team social events and trips Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs Private healthcare with Vitality Drive Electric salary sacrifice Enhanced maternity, paternity and parental leave Employee referral scheme: £2,000 towards a getaway of your choice CORE BEHAVIOURS The way we act and conduct ourselves, especially towards others. HSPG's heart and soul. PPHA As part of HSPG, a leading social impact real estate company, PPHA is the Group's Registered Provider. We partner with local authorities, housebuilders, and investors to create high-quality, affordable homes across Section 106, grant-funded Affordable Rent, and Shared Ownership. Our mission is simple: to empower futures by giving families and first-time buyers the chance to find stability, security, and a place to call home. By 2030, we aim to deliver quality affordable homes for over 5,000 families. Strengthening communities and transforming lives along the way. CORE MISSION Your core mission is to ensure PPHA and its customers receives safe, compliant, high-quality homes from developers, on time and ready for customers. You take ownership of each scheme from early appraisal through construction to handover, ensuring planning, contractual, regulatory, and building safety requirements fully met. You are the informed centre that aligns developers, agents, consultants, and internal teams to deliver homes that meet PPHA standards without compromise. You identify risk early, challenge where needed, and resolve issues quickly to protect PPHA from compliance, quality, and reputational risk. You ensure all certification, warranties, and compliance documentation is complete, accurate, and secured, providing full assurance before homes enter management. You work closely with internal teams and external partners to ensure homes are released for sales and lettings at the earliest possible opportunity, removing blockers, maintaining clear visibility of readiness, and enabling a smooth transition from delivery to occupation. You operate seamlessly across Acquisitions, Compliance, Finance, Housing, Sales, and external stakeholders, ensuring every home is accepted with confidence, clarity, and pace. Obsess: These points get you out of bed in the morning and keep you up at night! If you're not obsessed with these, the role isn't for you. Trust, honesty and integrity : You influence decisions that could make or break the quality of someone's forever-home . Treat this with the utmost respect and honesty. The customer: You only accept handover when the product meets our quality standards. You understand the importance of being present on site, either personally or through your team, to ensure smooth delivery for our customers. Risk identification : You guard PPHA's reputation and income by anticipating compliance, delivery, and stakeholder risks. You uphold the most up-to-date compliance, regulatory, and H&S requirements. Excel: You are excellent at these areas: an expert. Process efficiencies: You are obsessed with creating a best-in-class Delivery function, including robust inter-departmental processes and reporting to keep all areas of the business adequately updated. Organisation : nothing slips through the cracks. All documentation is organised , correctly filed and easy to instantly access. Self-awareness: you know how to manage your time, juggle many stakeholders, while maintaining your own boundaries and ensuring that when you get stretched, the ship still sails smoothly. At least 6 years experience in a residential Development or Delivery function, with demonstrable experience of understanding compliance/handover documentation and contractual requirements, including working with external teams i.e. EAs/ Clerk of Works and developers. OUTCOMES & METRICS: Outcomes: the desired result Metrics: How we measure it 0-3 Develop a clear end-to-end understanding of PPHA's delivery requirements, including governance, workflows and interfaces, acting as a central point of expertise to ensure schemes align with PPHA standards from appraisal through to handover. Schemes progressing through governance and approval stages with minimal deviation from agreed PPHA delivery standards. Understand customer, internal, external, and investor expectations and translate these into clear delivery standards and processes. Translate customer, internal, external and investor expectations into clear delivery standards, contractual requirements, and operational processes. Contracts and Employer's Requirements clearly reflecting PPHA, customer, and investor expectations, with limited post-contract clarification or dispute. Embed a robust process ensuring all compliance and contractual documentation is complete and approved before occupation, acting as a final assurance gate. Embed robust assurance and governance processes to ensure all compliance, contractual, handover and certification documentation is complete, approved and fit for purpose prior to Practical Completion and occupation. Schemes achieving Practical Completion with all critical compliance and certification in place and minimal outstanding actions at handover. 3-6 Proactively identify, assess and mitigate delivery, compliance, programme, financial and reputational risks at scheme and portfolio level, ensuring timely escalation and informed decision making to prevent post-handover issues. Key delivery, compliance, programme, and reputational risks being identified early, actively mitigated, and escalated in a timely manner, with fewer unforeseen post-handover issues. Strengthen handover requirements by embedding clearer standards into contracts to improve readiness at Practical Completion. Strengthen handover readiness by embedding clear standards into contracts and ensuring effective on-site monitoring of compliance, health and safety, insurance and build quality, with assurance documentation in place ahead of PC. Homes entering management with complete, accurate handover information and reduced defects or remedial works post-Practical Completion. Influence enhanced customer satisfaction, working with Asset Management and exit partners to increase our satisfaction score in line with One Page Business Plan ("OPBP") targets. Enhance customer satisfaction by working collaboratively with Asset Management and exit partners to improve satisfaction scores in line with OPBP targets. Customer satisfaction results meeting OPBP targets, with fewer complaints linked to build quality or handover issues. Maintain effective financial oversight across schemes, ensuring delivery operates within approved budgets. Work with internal teams and external partners to manage cost pressures, maintain value for money, and identify opportunities for cost avoidance or savings without compromising safety, quality, or compliance. Maintain effective financial and commercial oversight across schemes, ensuring delivery operates within approved budgets, achieves value from money and identifies opportunities for efficiency, cost avoidance, or savings without compromising safety, quality or compliance. Schemes being delivered within approved budgets or agreed tolerances, with cost pressures identified and managed early. 6-12 Drive continuous improvement and efficiency to support the regional scaling of Delivery operations. Increased delivery volume being managed through consistent use of standard processes and improvements that reduced delay or duplication without loss of quality. Build strong, effective working relationships with Employer's Agents and housebuilders to protect PPHA's reputation and resolve issues early. Issues with Employer's Agents and housebuilders being resolved collaboratively at an early stage, with minimal escalation to formal dispute. Provide strategic leadership on how contractual frameworks enable delivery outcomes across the organisation, setting principles and direction that guide contract design, governance and risk appetite at scale. No material delivery issues arise that are directly attributable to contract structure or contractual misalignment, as evidenced through post-PC reviews. Lead, develop, and motivate the Delivery team through clear expectations, effective delegation and visible leadership. A motivated, well-led team delivering agreed objectives, supported by clear expectations, effective delegation, and positive retention and performance outcomes. Translate delivery and contractual risk into executive-level insight and decisions, ensuring senior leaders have early visibility of material risks, trade-offs and required interventions. Material delivery or contractual risks are escalated early with clear options and recommendations, resulting into executive decisions and no unanticipated post-handover contractual or compliance issues attributable to lack of escalation.
Job Title: Floating Lettings Manager Location: East Kent Salary: Up to 50,000 OTE, Including 3,000 Car Allowance or Company Car, and additional guaranteed earnings for a fixed period and uncapped commission. Hours: 5 days per week, including some Saturdays (2 on / 1 off rota) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Holiday commission scheme Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events About the role of Floating Lettings Manager: Our client is a leading estate agency group with over 100 high street locations across the South-East. They are known for exceptional service and whilst creating a supportive, collaborative culture, with ongoing development opportunities and having achieve at least 90% on employee satisfaction surveys, as well as being a Gold Accredited Investors in People company. As a Floating Lettings Manager, you will have the opportunity to provide cover for Lettings Managers across the East Kent area for holidays, sickness and open vacancies. You will lead a team of high performing lettings agents, manage profitability and drive business growth. Responsibilities for the position of Floating Lettings Manager: Act as the face of the branch, delivering exceptional customer service at every opportunity. Take full responsibility for the branch's profitability when the Lettings Manager is absent. Lead, motivate, and inspire your team - from hosting morning meetings to coaching and supporting them to achieve success. Proactively drive new business and create quality leads. Collaborate closely with the team to successfully match properties with prospective tenants. Provide landlords with professional, expert advice on their properties. Keep ahead of market trends and position yourself as the go-to expert in your field. Experience required for the position of Floating Lettings Manager: People skills - You know how to build great relationships and get customers to trust you Strong leadership abilities with the knack to inspire and motivate diverse teams A driven, self-motivated attitude with the ability to perform under pressure Ambitious and hungry for success - you want to turn the ordinary into the extraordinary Passionate about helping people find their perfect home A solid work ethic, positive energy and values rooted in courtesy, honesty and trust An ability to list properties, provide expert advice to landlords and ensure tenants have an exceptional experience. Full driving licence is required. For more information regarding the role of Floating Lettings Manager, please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
Feb 24, 2026
Full time
Job Title: Floating Lettings Manager Location: East Kent Salary: Up to 50,000 OTE, Including 3,000 Car Allowance or Company Car, and additional guaranteed earnings for a fixed period and uncapped commission. Hours: 5 days per week, including some Saturdays (2 on / 1 off rota) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Holiday commission scheme Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events About the role of Floating Lettings Manager: Our client is a leading estate agency group with over 100 high street locations across the South-East. They are known for exceptional service and whilst creating a supportive, collaborative culture, with ongoing development opportunities and having achieve at least 90% on employee satisfaction surveys, as well as being a Gold Accredited Investors in People company. As a Floating Lettings Manager, you will have the opportunity to provide cover for Lettings Managers across the East Kent area for holidays, sickness and open vacancies. You will lead a team of high performing lettings agents, manage profitability and drive business growth. Responsibilities for the position of Floating Lettings Manager: Act as the face of the branch, delivering exceptional customer service at every opportunity. Take full responsibility for the branch's profitability when the Lettings Manager is absent. Lead, motivate, and inspire your team - from hosting morning meetings to coaching and supporting them to achieve success. Proactively drive new business and create quality leads. Collaborate closely with the team to successfully match properties with prospective tenants. Provide landlords with professional, expert advice on their properties. Keep ahead of market trends and position yourself as the go-to expert in your field. Experience required for the position of Floating Lettings Manager: People skills - You know how to build great relationships and get customers to trust you Strong leadership abilities with the knack to inspire and motivate diverse teams A driven, self-motivated attitude with the ability to perform under pressure Ambitious and hungry for success - you want to turn the ordinary into the extraordinary Passionate about helping people find their perfect home A solid work ethic, positive energy and values rooted in courtesy, honesty and trust An ability to list properties, provide expert advice to landlords and ensure tenants have an exceptional experience. Full driving licence is required. For more information regarding the role of Floating Lettings Manager, please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in East of England and Midlands supporting the management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. We're setting up for the new strategic delivery, with structures and ways of working that will be new for all - so coming into the team now you will have the ability to be part of the development and implementation of that new approach. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be your nearest hub office in the East of England. However, there is flexibility on where you are based and we are part of a wider Midlands and East of England region so travel is required. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for: membership or eligibility for membership of the Royal Institution of Chartered Surveyors (RICS) a degree in rural land management, surveying, or a related field in-depth knowledge of land use, commercial property management, asset management, conservation, and sustainable development strong land management expertise, excellent communication and negotiation skills, and the ability to balance conservation priorities with tenant and stakeholder needs. proficiency in property management systems, GIS mapping tools, Microsoft Office (especially Excel and Word), and digital record-keeping platforms. demonstrates practical experience collaborating within structured project teams to achieve shared objectives. highly organised and committed to delivering excellent client service, able to be a strong team player in a team focused on delivering excellent results The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Feb 24, 2026
Full time
We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in East of England and Midlands supporting the management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. We're setting up for the new strategic delivery, with structures and ways of working that will be new for all - so coming into the team now you will have the ability to be part of the development and implementation of that new approach. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be your nearest hub office in the East of England. However, there is flexibility on where you are based and we are part of a wider Midlands and East of England region so travel is required. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for: membership or eligibility for membership of the Royal Institution of Chartered Surveyors (RICS) a degree in rural land management, surveying, or a related field in-depth knowledge of land use, commercial property management, asset management, conservation, and sustainable development strong land management expertise, excellent communication and negotiation skills, and the ability to balance conservation priorities with tenant and stakeholder needs. proficiency in property management systems, GIS mapping tools, Microsoft Office (especially Excel and Word), and digital record-keeping platforms. demonstrates practical experience collaborating within structured project teams to achieve shared objectives. highly organised and committed to delivering excellent client service, able to be a strong team player in a team focused on delivering excellent results The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Property Manager - Milnrow - £25,000 - £30,000 + Benefits Full time hours - Monday - Friday, 09:00 - 17:30 & alternate Saturdays 09:00 - 13:00 MUST have your own vehicle & full driving license Join a well-established and highly respected estate agency covering Greater Manchester & Tameside, where property management is done properly - with care, clarity, and community at the heart of it all. This is an agency known for exceptional customer service, strong local knowledge, and a genuinely forward-thinking approach. Their branches sit right in the communities they serve, and their reputation reflects that. They re now looking for a confident, organised, and people-focused Property Manager to join their friendly Milnrow team. You ll take responsibility for a managed portfolio within a wider estate of circa 700 residential properties, ensuring everything runs smoothly for landlords and tenants alike and always stays compliant. What you ll be getting stuck into Managing a portfolio of around 150 residential properties Handling tenancy renewals, rent arrears, and deposit returns Coordinating maintenance works and liaising with trusted contractors Making sure all safety and legal requirements are met (and met properly) Dealing with landlord and tenant queries promptly and professionally Keeping records up to date using internal property management software Building strong, long-term relationships through clear and honest communication What you ll bring to the table Proven experience in residential property management (this one s essential) A solid understanding of current lettings legislation and compliance Excellent organisation and problem-solving skills A calm, confident, and professional communication style The ability to juggle a busy workload without dropping the ball And most importantly you re a thoroughly nice human A full UK driving licence and access to your own vehicle (mileage allowance provided) What s in it for you? A supportive, friendly team you ll genuinely enjoy working with Ongoing training and professional development Clear career progression opportunities within a growing business Competitive salary with bonus potential Pension scheme 20 days holiday + bank holidays If you re looking for a rewarding, fast-paced role where people actually care about doing things well this could be just the one. They re a great bunch of property professionals, and you d be proud to work alongside them. Interested? Thought so. Get in touch with Sarah or Sophie at We Are PROPA for a chat, or apply today by sending over your CV. Disclaimer We Are PROPA Limited operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.
Feb 23, 2026
Full time
Property Manager - Milnrow - £25,000 - £30,000 + Benefits Full time hours - Monday - Friday, 09:00 - 17:30 & alternate Saturdays 09:00 - 13:00 MUST have your own vehicle & full driving license Join a well-established and highly respected estate agency covering Greater Manchester & Tameside, where property management is done properly - with care, clarity, and community at the heart of it all. This is an agency known for exceptional customer service, strong local knowledge, and a genuinely forward-thinking approach. Their branches sit right in the communities they serve, and their reputation reflects that. They re now looking for a confident, organised, and people-focused Property Manager to join their friendly Milnrow team. You ll take responsibility for a managed portfolio within a wider estate of circa 700 residential properties, ensuring everything runs smoothly for landlords and tenants alike and always stays compliant. What you ll be getting stuck into Managing a portfolio of around 150 residential properties Handling tenancy renewals, rent arrears, and deposit returns Coordinating maintenance works and liaising with trusted contractors Making sure all safety and legal requirements are met (and met properly) Dealing with landlord and tenant queries promptly and professionally Keeping records up to date using internal property management software Building strong, long-term relationships through clear and honest communication What you ll bring to the table Proven experience in residential property management (this one s essential) A solid understanding of current lettings legislation and compliance Excellent organisation and problem-solving skills A calm, confident, and professional communication style The ability to juggle a busy workload without dropping the ball And most importantly you re a thoroughly nice human A full UK driving licence and access to your own vehicle (mileage allowance provided) What s in it for you? A supportive, friendly team you ll genuinely enjoy working with Ongoing training and professional development Clear career progression opportunities within a growing business Competitive salary with bonus potential Pension scheme 20 days holiday + bank holidays If you re looking for a rewarding, fast-paced role where people actually care about doing things well this could be just the one. They re a great bunch of property professionals, and you d be proud to work alongside them. Interested? Thought so. Get in touch with Sarah or Sophie at We Are PROPA for a chat, or apply today by sending over your CV. Disclaimer We Are PROPA Limited operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.
Property Administrator Property Administrator / Property Management Assistant - Leading Property Business / East Croydon / Training provided Are you a proven Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in central London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Our leading Real Estate Management client is seeking an Administrator to join the business on a permanent basis. Working from the South London office (Near East Croydon Station), you will play a key role in supporting the Property Management Team in running a local high end portfolio Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 27-29k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Supporting with processing resident documents and data Booking contractors Managing contractor keys and access Organising and coordinating meetings and diaries Managing keys release to contractors Overseeing general enquires General administration duties Experienced Required: Proven Administration experience Good customer skills Highly organised and good levels of attention to detail Good level of IT skills and use of CRM Keen to learn, develop and progress For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 17, 2026
Full time
Property Administrator Property Administrator / Property Management Assistant - Leading Property Business / East Croydon / Training provided Are you a proven Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in central London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Our leading Real Estate Management client is seeking an Administrator to join the business on a permanent basis. Working from the South London office (Near East Croydon Station), you will play a key role in supporting the Property Management Team in running a local high end portfolio Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 27-29k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Supporting with processing resident documents and data Booking contractors Managing contractor keys and access Organising and coordinating meetings and diaries Managing keys release to contractors Overseeing general enquires General administration duties Experienced Required: Proven Administration experience Good customer skills Highly organised and good levels of attention to detail Good level of IT skills and use of CRM Keen to learn, develop and progress For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Solicitor 2 - 10 PQE Department: Agriculture & Estate Salary: 60K - 90K + bonus Hours: Full Time, permanent Location: Bath, hybrid. Job Reference: CWS446 OVERVIEW Top Ranked Legal 500 firm. This opportunity is ideal for a solicitor with a genuine interest in rural affairs and experience in agricultural or rural property law. You'll join a specialist team advising a diverse range of clients including farmers, landowners, estates, and agribusinesses. RESPONSIBILITIES Manage your own caseload of agricultural and commercial property matters from start to finish, including sales, purchases, lettings, and licences involving farmland, rural buildings, and estates. Advise on land development and diversification projects, such as promotion and option agreements, and renewable energy schemes. Draft and negotiate a range of agricultural property agreements, with support from paralegals and collaboration across the team. Provide legal input on estate management, including succession planning, AHA and FBT tenancies, and rights of way. Work closely with colleagues in other departments to advise clients on regulatory, commercial, and compliance issues affecting rural businesses. Build and maintain strong, long-term client relationships with landowners, farmers, and estate managers. Stay informed on legal and policy developments in agricultural, land use, and environmental law EXPEREINCE REQUIRED Qualified solicitor (England & Wales), ideally with 2+ years' PQE agricultural/ rural property land law Strong technical knowledge of rural property matters Excellent client-facing and communication skills A genuine interest in countryside affairs and rural communities Experience working with farming businesses, estates, or landowners is highly desirable BENEFITS - one of the best on the market Up to 27 days holiday + bank + option to buy and sell + special occasion leave (birthday/wedding etc) Enhanced maternity, paternity, adoption and shared parental leave. Enhanced employer pension contribution Life assurance Private medical and dental insurance + Healthcare cashplan + income protection Various other perks and discounts including legal services, gym discounts, shops, season tickets etc. Many more. For more details please contact: removed)
Feb 16, 2026
Full time
Job Title: Solicitor 2 - 10 PQE Department: Agriculture & Estate Salary: 60K - 90K + bonus Hours: Full Time, permanent Location: Bath, hybrid. Job Reference: CWS446 OVERVIEW Top Ranked Legal 500 firm. This opportunity is ideal for a solicitor with a genuine interest in rural affairs and experience in agricultural or rural property law. You'll join a specialist team advising a diverse range of clients including farmers, landowners, estates, and agribusinesses. RESPONSIBILITIES Manage your own caseload of agricultural and commercial property matters from start to finish, including sales, purchases, lettings, and licences involving farmland, rural buildings, and estates. Advise on land development and diversification projects, such as promotion and option agreements, and renewable energy schemes. Draft and negotiate a range of agricultural property agreements, with support from paralegals and collaboration across the team. Provide legal input on estate management, including succession planning, AHA and FBT tenancies, and rights of way. Work closely with colleagues in other departments to advise clients on regulatory, commercial, and compliance issues affecting rural businesses. Build and maintain strong, long-term client relationships with landowners, farmers, and estate managers. Stay informed on legal and policy developments in agricultural, land use, and environmental law EXPEREINCE REQUIRED Qualified solicitor (England & Wales), ideally with 2+ years' PQE agricultural/ rural property land law Strong technical knowledge of rural property matters Excellent client-facing and communication skills A genuine interest in countryside affairs and rural communities Experience working with farming businesses, estates, or landowners is highly desirable BENEFITS - one of the best on the market Up to 27 days holiday + bank + option to buy and sell + special occasion leave (birthday/wedding etc) Enhanced maternity, paternity, adoption and shared parental leave. Enhanced employer pension contribution Life assurance Private medical and dental insurance + Healthcare cashplan + income protection Various other perks and discounts including legal services, gym discounts, shops, season tickets etc. Many more. For more details please contact: removed)
We are seeking an experienced and people-focused General Manager to lead the day-to-day operation of a large student residence in Cardiff. This is a senior, hands-on leadership role with full responsibility for the building, the on-site team, and the overall resident experience. You will be accountable for creating a safe, welcoming and well-managed environment where students feel supported, while also driving commercial performance, occupancy, and profitability. The Role As General Manager, you will take ownership of operational excellence, financial performance, customer satisfaction, and team leadership. You'll balance the serious responsibilities of managing a complex building with fostering a vibrant, social community where students enjoy living and staff enjoy working. Key Responsibilities Business Development & Occupancy Maximise occupancy across academic and summer periods Support lettings activity including viewings, renewals, and sales enquiries Drive student retention through excellent service delivery Identify and support new revenue-generating opportunities Customer Experience & Pastoral Care Deliver consistently high levels of customer service and resident satisfaction Build strong relationships with local universities and colleges Oversee student move-in and move-out processes Provide pastoral support, including mental health awareness and emergency response Manage disciplinary and judicial processes where required Financial Management Full responsibility for budgets, P&L, forecasting, and cost control Ensure accurate billing, credit control, and cash handling Maintain profitability through strong financial controls and reporting Use property and finance management systems to monitor performance Daily Operations Ensure smooth day-to-day running of the residence in line with policies and procedures Maintain accurate administrative records and reporting Ensure staff are fully trained and compliant with company standards Health & Safety Overall responsibility for health and safety compliance Ensure statutory checks, fire safety, and emergency procedures are followed Support building safety initiatives and legislation compliance Facilities, Maintenance & Presentation Oversee reactive and planned maintenance Manage cleaning operations to maintain high visual and hygiene standards Ensure the building meets all legislative and brand presentation requirements Team Leadership Recruit, onboard, and develop a high-performing on-site team Provide coaching, performance management, and regular 1:1s Manage rotas, holidays, absence, and employee relations Foster strong team culture, engagement, and accountability Oversee resident-facing student staff where applicable Reporting & Compliance Complete month-end and operational reports Ensure audit readiness and accurate record keeping On-Call Responsibility Act as the main emergency contact outside normal working hours Attend site when required to manage incidents effectively About You You will be a confident, resilient, and commercially minded leader who thrives in a fast-paced, customer-facing environment. Essential Skills & Attributes Strong leadership and people management capability Excellent organisation, prioritisation, and problem-solving skills Calm, professional, and adaptable under pressure Confident communicator with the ability to influence and engage Highly customer-focused with a proactive, can-do attitude Strong attention to detail and financial accuracy IT literate, with strong Microsoft Office skills Experience Required Proven management experience in a customer-facing service environment Demonstrable team leadership experience Strong financial management experience (P&L, budgeting, forecasting, cost control) Sales, lettings, or business development experience is desirable
Feb 16, 2026
Full time
We are seeking an experienced and people-focused General Manager to lead the day-to-day operation of a large student residence in Cardiff. This is a senior, hands-on leadership role with full responsibility for the building, the on-site team, and the overall resident experience. You will be accountable for creating a safe, welcoming and well-managed environment where students feel supported, while also driving commercial performance, occupancy, and profitability. The Role As General Manager, you will take ownership of operational excellence, financial performance, customer satisfaction, and team leadership. You'll balance the serious responsibilities of managing a complex building with fostering a vibrant, social community where students enjoy living and staff enjoy working. Key Responsibilities Business Development & Occupancy Maximise occupancy across academic and summer periods Support lettings activity including viewings, renewals, and sales enquiries Drive student retention through excellent service delivery Identify and support new revenue-generating opportunities Customer Experience & Pastoral Care Deliver consistently high levels of customer service and resident satisfaction Build strong relationships with local universities and colleges Oversee student move-in and move-out processes Provide pastoral support, including mental health awareness and emergency response Manage disciplinary and judicial processes where required Financial Management Full responsibility for budgets, P&L, forecasting, and cost control Ensure accurate billing, credit control, and cash handling Maintain profitability through strong financial controls and reporting Use property and finance management systems to monitor performance Daily Operations Ensure smooth day-to-day running of the residence in line with policies and procedures Maintain accurate administrative records and reporting Ensure staff are fully trained and compliant with company standards Health & Safety Overall responsibility for health and safety compliance Ensure statutory checks, fire safety, and emergency procedures are followed Support building safety initiatives and legislation compliance Facilities, Maintenance & Presentation Oversee reactive and planned maintenance Manage cleaning operations to maintain high visual and hygiene standards Ensure the building meets all legislative and brand presentation requirements Team Leadership Recruit, onboard, and develop a high-performing on-site team Provide coaching, performance management, and regular 1:1s Manage rotas, holidays, absence, and employee relations Foster strong team culture, engagement, and accountability Oversee resident-facing student staff where applicable Reporting & Compliance Complete month-end and operational reports Ensure audit readiness and accurate record keeping On-Call Responsibility Act as the main emergency contact outside normal working hours Attend site when required to manage incidents effectively About You You will be a confident, resilient, and commercially minded leader who thrives in a fast-paced, customer-facing environment. Essential Skills & Attributes Strong leadership and people management capability Excellent organisation, prioritisation, and problem-solving skills Calm, professional, and adaptable under pressure Confident communicator with the ability to influence and engage Highly customer-focused with a proactive, can-do attitude Strong attention to detail and financial accuracy IT literate, with strong Microsoft Office skills Experience Required Proven management experience in a customer-facing service environment Demonstrable team leadership experience Strong financial management experience (P&L, budgeting, forecasting, cost control) Sales, lettings, or business development experience is desirable
We're looking for an experienced HR Policy & ER Lead to act as the centre of expertise for HR and Employee Relations across Campions. This is a specialist role focused on designing, owning and governing robust HR frameworks that ensure consistency, fairness and legal compliance across the business. Key Responsibilities HR & ER Policy Ownership Design, write and maintain HR and ER policies, procedures and guidance Ensure legal compliance and practical usability Own policy governance, review cycles and version control Translate employment law into clear, operational guidance Employee Relations Framework Design Build and maintain end-to-end ER frameworks covering disciplinary, grievance, performance, absence and investigations Define escalation thresholds and quality standards Act as the authority on procedural fairness and ER consistency Restructuring & Organisational Change Lead HR frameworks for large-scale restructures and redundancy programmes Design consultation processes, materials and toolkits Advise on risk, mitigation and legal compliance Capture learning from change programmes and embed into future frameworks Complex Investigations Lead high-risk or sensitive investigations including harassment, discrimination, whistleblowing and senior-level matters Ensure independence, quality and defensible outcomes Create practical toolkits and templates for managers and HR teams Align materials to agreed people standards Training & Capability Building Design and deliver ER training for HR Advisors and managers Cover investigations, hearings, consultation and risk management Refresh content based on trends and legal developments Governance & Insight Maintain ER and investigation dashboards Analyse trends and systemic risk Provide senior leadership with clear people-risk insight Employee Forums Design and establish employee network frameworks Support transition into business-as-usual ownership About You You'll bring deep expertise in Employee Relations and policy design, combined with the confidence to operate as a centre-of-excellence specialist. Strong, up-to-date UK employment law knowledge Experience leading large-scale restructures and consultation Significant experience in complex investigations A track record of delivering ER training Strong judgement and pragmatic decision-making Ability to turn legal risk into clear, usable tools Experience in multi-site or high-volume environments About The Company Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status. 13 Feb 2026 All Locations: Battersea Park, Putney, Wandsworth, South West London
Feb 15, 2026
Full time
We're looking for an experienced HR Policy & ER Lead to act as the centre of expertise for HR and Employee Relations across Campions. This is a specialist role focused on designing, owning and governing robust HR frameworks that ensure consistency, fairness and legal compliance across the business. Key Responsibilities HR & ER Policy Ownership Design, write and maintain HR and ER policies, procedures and guidance Ensure legal compliance and practical usability Own policy governance, review cycles and version control Translate employment law into clear, operational guidance Employee Relations Framework Design Build and maintain end-to-end ER frameworks covering disciplinary, grievance, performance, absence and investigations Define escalation thresholds and quality standards Act as the authority on procedural fairness and ER consistency Restructuring & Organisational Change Lead HR frameworks for large-scale restructures and redundancy programmes Design consultation processes, materials and toolkits Advise on risk, mitigation and legal compliance Capture learning from change programmes and embed into future frameworks Complex Investigations Lead high-risk or sensitive investigations including harassment, discrimination, whistleblowing and senior-level matters Ensure independence, quality and defensible outcomes Create practical toolkits and templates for managers and HR teams Align materials to agreed people standards Training & Capability Building Design and deliver ER training for HR Advisors and managers Cover investigations, hearings, consultation and risk management Refresh content based on trends and legal developments Governance & Insight Maintain ER and investigation dashboards Analyse trends and systemic risk Provide senior leadership with clear people-risk insight Employee Forums Design and establish employee network frameworks Support transition into business-as-usual ownership About You You'll bring deep expertise in Employee Relations and policy design, combined with the confidence to operate as a centre-of-excellence specialist. Strong, up-to-date UK employment law knowledge Experience leading large-scale restructures and consultation Significant experience in complex investigations A track record of delivering ER training Strong judgement and pragmatic decision-making Ability to turn legal risk into clear, usable tools Experience in multi-site or high-volume environments About The Company Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status. 13 Feb 2026 All Locations: Battersea Park, Putney, Wandsworth, South West London
Overview Are you an experienced and ambitious Lettings Manager looking for your next opportunity? Do you thrive on driving growth, motivating teams, and delivering outstanding results? If so, we want you to lead ourFleet branchand continue its reputation as one of the strongest performers in the haart network. Benefits of being a Lettings Branch Manager at haart Estate Agents in Fleet: Complete on-target earnings of £80,000 £2,500 for your first 3 months of employment, whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly car allowance Elite bonus scheme incentive Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday Your additional benefits as a Lettings Branch Manager at haart Estate Agents in Fleet: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & DevelopmentCentre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry,including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Personal 'Talk Time' with our CEOs Opportunity to earn a place in the CEO Exclusive Achievers Club Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip Eligibility for our annual black tie Elevate Awards, in categories related to your role How you will make an impact as a Lettings Branch Manager at haart Estate Agents in Fleet: Leading daily meetings with the Lettings team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with Landlords and Tenants Liaising with Tenants and arranging property viewings in line with their needs Negotiating offers and agreeing new tenancies Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Lettings Branch Manager at haart Estate Agents: Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within residential lettings at a Senior Negotiator position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Residential Lettings Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details: We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of:Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy:We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 12, 2026
Full time
Overview Are you an experienced and ambitious Lettings Manager looking for your next opportunity? Do you thrive on driving growth, motivating teams, and delivering outstanding results? If so, we want you to lead ourFleet branchand continue its reputation as one of the strongest performers in the haart network. Benefits of being a Lettings Branch Manager at haart Estate Agents in Fleet: Complete on-target earnings of £80,000 £2,500 for your first 3 months of employment, whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly car allowance Elite bonus scheme incentive Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday Your additional benefits as a Lettings Branch Manager at haart Estate Agents in Fleet: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & DevelopmentCentre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry,including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Personal 'Talk Time' with our CEOs Opportunity to earn a place in the CEO Exclusive Achievers Club Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip Eligibility for our annual black tie Elevate Awards, in categories related to your role How you will make an impact as a Lettings Branch Manager at haart Estate Agents in Fleet: Leading daily meetings with the Lettings team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with Landlords and Tenants Liaising with Tenants and arranging property viewings in line with their needs Negotiating offers and agreeing new tenancies Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Lettings Branch Manager at haart Estate Agents: Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within residential lettings at a Senior Negotiator position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Residential Lettings Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details: We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of:Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy:We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Kings Permanent Recruitment Ltd
Southborough, Kent
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Property Manager - Kent Portfolio Salary: £35,000 - £45,000 (could look higher for the right candidate) Working Pattern: Hybrid - 3 days in the office per week Location: Kent We are partnering exclusively with a well established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately 20-25 blocks, comprising 350-500 units across a mixture of purpose built, conversions, new builds, freehold estates, and mixed use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day to day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We're Looking For Minimum 3 years' experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days' holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face to face. This role is ideal for a proactive, customer focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment. Contact Matty Stratton
Feb 05, 2026
Full time
Property Manager - Kent Portfolio Salary: £35,000 - £45,000 (could look higher for the right candidate) Working Pattern: Hybrid - 3 days in the office per week Location: Kent We are partnering exclusively with a well established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately 20-25 blocks, comprising 350-500 units across a mixture of purpose built, conversions, new builds, freehold estates, and mixed use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day to day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We're Looking For Minimum 3 years' experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days' holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face to face. This role is ideal for a proactive, customer focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment. Contact Matty Stratton
Overview JointheUK'slargestindependentpropertygroupasaLettingsBranchManagerandtakeyourcareertonewheights! Ifyou'reanexperiencedlettingsprofessionalwithstrongknowledgeoftheEastLondonmarket,we'dlovetospeakwithyou.DiscoverwhyacareerwithhaartEstateAgents could be the exciting next step you've been looking for! Apply today or contact our recruitment team to arrange a confidential conversation about what a future with haart Estate Agents could look like for you. BenefitsofbeingaLettingsBranchManagerathaartEstateAgentsinLeytonstone Completeon-targetearningsof£50,000-£60,000 £22,000to£32,000basicsalary(dependentonexperience) £2,500foryourfirst3monthsofemployment,whilstyoubuildyourpipeline Uncappedcommissionscheme Elitebonusscheme ACompanyCar,oramonthlycarallowance Fulltimeworkinghours:8:30amto6pmMonday-Friday,and9am-5pmeveryotherSaturday YouradditionalbenefitsasaLettingsBranchManagerathaartEstateAgentsinLeytonstone 30daysannualleave(includesbankholidays ) EnrolmentattheSpicerhaartLearning&DevelopmentCentre Continuedtrainingasyougrowanddevelopwithinyourrole Fully-fundedtrainingcoursetohelpyouachieveanationallyrecognisedqualificationwithinthepropertyindustry,includingARLAmembership Careerprogressionopportunities,includingtheopportunityfortwopromotionsinyourfirst12monthsofemployment EmployeeAssistanceProgramme(24/7accesstoourconfidentialhelpline) Eyecare EmployeeReferralBonus CompanyPensionScheme Personal'TalkTime'withourCEOs OpportunitytoearnaplaceintheCEOExclusiveAchieversClub OpportunitytoearnaplaceontheplanefortheSpicerhaart2025IncentiveTriptoVietnam EligibilityforourannualblacktieElevateAwards,incategoriesrelatedtoyourrole HowyouwillmakeanimpactasaLettingsBranchManagerathaartEstateAgentsinLeytonstone LeadingdailymeetingswiththeLettingsteam CoachingtheteamtoachieveKPI's Monitoringandassessingindividualteammemberperformance(Includingbutnotlimitedtoconductingone-to-onemeetings) Encourageyourteamsdevelopmentandprogression Strongfocusongeneratingnewandrepeatbusiness DevelopingandmaintainingstrongrelationshipswithLandlordsandTenants LiaisingwithTenantsandarrangingpropertyviewingsinlinewiththeirneeds Negotiatingoffersandagreeingnewtenancies Ensuringthebusinessisrisk-averseandfollowingthehighestcompliancestandardsforallregulatorybodies. EssentialSkillsofaLettingsBranchManagerathaartEstateAgents FullUKDrivingLicenceforamanualvehicle Minimumof2years'experiencewithinresidentiallettingsataSeniorNegotiatorpositionorhigher Workswellwithotherstocreateateamspiritandanenjoyableworkingenvironment. Demonstratesanabilitytocommunicateeffectivelywithandcreatetrustingrelationshipswithcustomers,suppliers,communitiesandeachother Theabilitytocreateactionbusinessplansrelevanttoyourbranch Theabilitytomonitorandassessperformanceoflocalcompetitors AstrongunderstandingofcurrentlegislationrelatedtoResidentialLettings Abilitytomanagetimesensitiveandhighvolumeworkloads Areputationfordeliveringoutstandingcustomerservice Abilitytoworkunderowninitiative Goodtelephonemanner StrongITskills(BasicMicrosoftPackages) Attentiontodetail TheFinerDetails Wearecurrentlyconductingsomeinterviewsusingvideosoftware.Tobeeligibletoproceedinourrecruitmentprocess,youwillneed: FullUKDrivingLicence LegalentitlementtoliveandworkintheUK(inaccordancewiththeImmigrationAsylumandNationalityAct2006) We'llneedevidenceofyourrighttoworkintheUK,intheformof: Passport/BirthCertificate Wewillalsoneed ProofofAddress NationalInsurance DriversLicenceCheck Armed Forces Covenant Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 04, 2026
Full time
Overview JointheUK'slargestindependentpropertygroupasaLettingsBranchManagerandtakeyourcareertonewheights! Ifyou'reanexperiencedlettingsprofessionalwithstrongknowledgeoftheEastLondonmarket,we'dlovetospeakwithyou.DiscoverwhyacareerwithhaartEstateAgents could be the exciting next step you've been looking for! Apply today or contact our recruitment team to arrange a confidential conversation about what a future with haart Estate Agents could look like for you. BenefitsofbeingaLettingsBranchManagerathaartEstateAgentsinLeytonstone Completeon-targetearningsof£50,000-£60,000 £22,000to£32,000basicsalary(dependentonexperience) £2,500foryourfirst3monthsofemployment,whilstyoubuildyourpipeline Uncappedcommissionscheme Elitebonusscheme ACompanyCar,oramonthlycarallowance Fulltimeworkinghours:8:30amto6pmMonday-Friday,and9am-5pmeveryotherSaturday YouradditionalbenefitsasaLettingsBranchManagerathaartEstateAgentsinLeytonstone 30daysannualleave(includesbankholidays ) EnrolmentattheSpicerhaartLearning&DevelopmentCentre Continuedtrainingasyougrowanddevelopwithinyourrole Fully-fundedtrainingcoursetohelpyouachieveanationallyrecognisedqualificationwithinthepropertyindustry,includingARLAmembership Careerprogressionopportunities,includingtheopportunityfortwopromotionsinyourfirst12monthsofemployment EmployeeAssistanceProgramme(24/7accesstoourconfidentialhelpline) Eyecare EmployeeReferralBonus CompanyPensionScheme Personal'TalkTime'withourCEOs OpportunitytoearnaplaceintheCEOExclusiveAchieversClub OpportunitytoearnaplaceontheplanefortheSpicerhaart2025IncentiveTriptoVietnam EligibilityforourannualblacktieElevateAwards,incategoriesrelatedtoyourrole HowyouwillmakeanimpactasaLettingsBranchManagerathaartEstateAgentsinLeytonstone LeadingdailymeetingswiththeLettingsteam CoachingtheteamtoachieveKPI's Monitoringandassessingindividualteammemberperformance(Includingbutnotlimitedtoconductingone-to-onemeetings) Encourageyourteamsdevelopmentandprogression Strongfocusongeneratingnewandrepeatbusiness DevelopingandmaintainingstrongrelationshipswithLandlordsandTenants LiaisingwithTenantsandarrangingpropertyviewingsinlinewiththeirneeds Negotiatingoffersandagreeingnewtenancies Ensuringthebusinessisrisk-averseandfollowingthehighestcompliancestandardsforallregulatorybodies. EssentialSkillsofaLettingsBranchManagerathaartEstateAgents FullUKDrivingLicenceforamanualvehicle Minimumof2years'experiencewithinresidentiallettingsataSeniorNegotiatorpositionorhigher Workswellwithotherstocreateateamspiritandanenjoyableworkingenvironment. Demonstratesanabilitytocommunicateeffectivelywithandcreatetrustingrelationshipswithcustomers,suppliers,communitiesandeachother Theabilitytocreateactionbusinessplansrelevanttoyourbranch Theabilitytomonitorandassessperformanceoflocalcompetitors AstrongunderstandingofcurrentlegislationrelatedtoResidentialLettings Abilitytomanagetimesensitiveandhighvolumeworkloads Areputationfordeliveringoutstandingcustomerservice Abilitytoworkunderowninitiative Goodtelephonemanner StrongITskills(BasicMicrosoftPackages) Attentiontodetail TheFinerDetails Wearecurrentlyconductingsomeinterviewsusingvideosoftware.Tobeeligibletoproceedinourrecruitmentprocess,youwillneed: FullUKDrivingLicence LegalentitlementtoliveandworkintheUK(inaccordancewiththeImmigrationAsylumandNationalityAct2006) We'llneedevidenceofyourrighttoworkintheUK,intheformof: Passport/BirthCertificate Wewillalsoneed ProofofAddress NationalInsurance DriversLicenceCheck Armed Forces Covenant Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
