Block Manager Block Manager - X1 Sales and Lettings/Haymarket Welcome to X1 X1 Sales and Lettings is a successful and rapidly expanding business, with offices in Liverpool, Leeds, Manchester and Kent, an expert team base of over one hundred and thirty and a managed portfolio of over 5000 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental, sales, block management and property management experience whilst building strong and lasting relationships with our tenants and landlords alike. Haymarket is X1's in-house Block Management company, and our shared goal is to develop a culture built around exceptional people, exceptional products and exceptional service. For more information, please visit the X1 Sales Lettings & Haymarket Block Management website or our social media pages. Our values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. The role As Block Manager you will be responsible for assisting the Block Management Team with all aspects of block management for the developments within your portfolio across Manchester and Liverpool. You will spend 4 days per week in Manchester and 1 day a week in Liverpool. You must have access to your own vehicle. You will hold responsibility for assisting with the successful running of the operation of the buildings we manage - ensuring they are fully compliant with all legislative requirements, that they are well maintained and presented in pristine condition, and that we are providing fantastic places for people to live, which you are proud to showcase. You will be a problem solver, finding resolutions to large and small scale maintenance projects, with a focus on health and safety. You will also work alongside our finance team to help prepare service charge accounts and budgeting, and will manage the caretakers and maintenance staff working on your sites. This is a dynamic, multi faceted role, so you'll be someone who thrives on handling multiple projects - with no two days, weeks or months the same. What you will bring We are looking for a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. The successful candidate must have experience within the property industry and a full UK driving licence. Qualifications in at least one of the following: IOSH, ARMA, RICS, IRPM are highly desirable. Experience of managing high-rise buildings over 18m is preferred, but not essential. Experience of working with RTM and RMC buildings would be advantageous. We offer Depending on experience and qualification, we offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We place great importance and investment in your on-going training and development. All block managers receive regular CPD training and we are happy to sponsor you through IRPM/RICS and other relevant industry qualifications, if you do not already hold them. Department - Block Management Contract type - Permanent Location - Manchester 4 days per week with 1 day per week in Liverpool Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday Salary - 25,000 - 27,000 per annum, dependent on experience and qualification levels REF-(Apply online only)
Jan 11, 2026
Full time
Block Manager Block Manager - X1 Sales and Lettings/Haymarket Welcome to X1 X1 Sales and Lettings is a successful and rapidly expanding business, with offices in Liverpool, Leeds, Manchester and Kent, an expert team base of over one hundred and thirty and a managed portfolio of over 5000 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental, sales, block management and property management experience whilst building strong and lasting relationships with our tenants and landlords alike. Haymarket is X1's in-house Block Management company, and our shared goal is to develop a culture built around exceptional people, exceptional products and exceptional service. For more information, please visit the X1 Sales Lettings & Haymarket Block Management website or our social media pages. Our values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. The role As Block Manager you will be responsible for assisting the Block Management Team with all aspects of block management for the developments within your portfolio across Manchester and Liverpool. You will spend 4 days per week in Manchester and 1 day a week in Liverpool. You must have access to your own vehicle. You will hold responsibility for assisting with the successful running of the operation of the buildings we manage - ensuring they are fully compliant with all legislative requirements, that they are well maintained and presented in pristine condition, and that we are providing fantastic places for people to live, which you are proud to showcase. You will be a problem solver, finding resolutions to large and small scale maintenance projects, with a focus on health and safety. You will also work alongside our finance team to help prepare service charge accounts and budgeting, and will manage the caretakers and maintenance staff working on your sites. This is a dynamic, multi faceted role, so you'll be someone who thrives on handling multiple projects - with no two days, weeks or months the same. What you will bring We are looking for a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. The successful candidate must have experience within the property industry and a full UK driving licence. Qualifications in at least one of the following: IOSH, ARMA, RICS, IRPM are highly desirable. Experience of managing high-rise buildings over 18m is preferred, but not essential. Experience of working with RTM and RMC buildings would be advantageous. We offer Depending on experience and qualification, we offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We place great importance and investment in your on-going training and development. All block managers receive regular CPD training and we are happy to sponsor you through IRPM/RICS and other relevant industry qualifications, if you do not already hold them. Department - Block Management Contract type - Permanent Location - Manchester 4 days per week with 1 day per week in Liverpool Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday Salary - 25,000 - 27,000 per annum, dependent on experience and qualification levels REF-(Apply online only)
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Jan 08, 2026
Full time
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in Dorset supporting management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be our Tisbury Hub and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. Because our Tisbury Hub is in a rural area, please think about how you'd be able to get here for work, before you apply for this job. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: A member of the Royal Institution of Chartered Surveyors Verbal and written communication skills including influencing and negotiation The ability to analyse, interpret and resolve rural surveying problems using technical knowledge to implement workable solutions A strong knowledge of land use, agriculture, asset management, land management, environmental issues, nature conservation and sustainable development Additional criteria for all other applicants: Demonstrates practical experience collaborating within structured project teams to achieve shared objectives. Including understanding team dynamics, contributing effectively to collective goals, and adapting to different roles and responsibilities within a project environment. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Jan 07, 2026
Full time
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in Dorset supporting management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be our Tisbury Hub and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. Because our Tisbury Hub is in a rural area, please think about how you'd be able to get here for work, before you apply for this job. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: A member of the Royal Institution of Chartered Surveyors Verbal and written communication skills including influencing and negotiation The ability to analyse, interpret and resolve rural surveying problems using technical knowledge to implement workable solutions A strong knowledge of land use, agriculture, asset management, land management, environmental issues, nature conservation and sustainable development Additional criteria for all other applicants: Demonstrates practical experience collaborating within structured project teams to achieve shared objectives. Including understanding team dynamics, contributing effectively to collective goals, and adapting to different roles and responsibilities within a project environment. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in East of England and Midlands supporting the management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. We're setting up for the new strategic delivery, with structures and ways of working that will be new for all - so coming into the team now you will have the ability to be part of the development and implementation of that new approach. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be your nearest hub office in the East of England. However, there is flexibility on where you are based and we are part of a wider Midlands and East of England region so travel is required. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: membership or eligibility for membership of the Royal Institution of Chartered Surveyors (RICS) a degree in rural land management, surveying, or a related field in-depth knowledge of land use, commercial property management, asset management, conservation, and sustainable development strong land management expertise, excellent communication and negotiation skills, and the ability to balance conservation priorities with tenant and stakeholder needs. proficiency in property management systems, GIS mapping tools, Microsoft Office (especially Excel and Word), and digital record-keeping platforms. Additional criteria for all other applicants: demonstrates practical experience collaborating within structured project teams to achieve shared objectives. highly organised and committed to delivering excellent client service Able to be a strong team player in a team focused on delivering excellent results The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Jan 07, 2026
Full time
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in East of England and Midlands supporting the management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. We're setting up for the new strategic delivery, with structures and ways of working that will be new for all - so coming into the team now you will have the ability to be part of the development and implementation of that new approach. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be your nearest hub office in the East of England. However, there is flexibility on where you are based and we are part of a wider Midlands and East of England region so travel is required. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: membership or eligibility for membership of the Royal Institution of Chartered Surveyors (RICS) a degree in rural land management, surveying, or a related field in-depth knowledge of land use, commercial property management, asset management, conservation, and sustainable development strong land management expertise, excellent communication and negotiation skills, and the ability to balance conservation priorities with tenant and stakeholder needs. proficiency in property management systems, GIS mapping tools, Microsoft Office (especially Excel and Word), and digital record-keeping platforms. Additional criteria for all other applicants: demonstrates practical experience collaborating within structured project teams to achieve shared objectives. highly organised and committed to delivering excellent client service Able to be a strong team player in a team focused on delivering excellent results The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 10 months. We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in Somerset & Gloucestershire supporting the management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be our Bristol Hub. However, there is flexibility on where you are based. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: membership or eligibility for membership of the Royal Institution of Chartered Surveyors (RICS) typically requires a degree in rural land management, surveying, or a related field In-depth knowledge of land use, commercial property management, asset management, conservation, and sustainable development strong land management expertise, excellent communication and negotiation skills, and the ability to balance conservation priorities with tenant and stakeholder needs. proficiency in property management systems, GIS mapping tools, Microsoft Office (especially Excel and Word), and digital record-keeping platforms. Additional criteria for all other applicants: demonstrates practical experience collaborating within structured project teams to achieve shared objectives. Highly organised and committed to delivering excellent client service Able to be a strong team player in a team focused on delivering excellent results The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Jan 07, 2026
Full time
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 10 months. We're looking for a Rural Practice Chartered Surveyor to work in the Land and Estates team in Somerset & Gloucestershire supporting the management of our diverse let estate and to provide technical advice and support on land management matters to our operational property colleagues. You'll have an interest in nature conservation and combine it with strong technical skills and an entrepreneurial approach to rural surveying. Managing change in the rural landscape through implementation of our new Strategy - 'People and Nature Thriving, is a central focus within the National Trust and your colleagues will look to you for up-to-the-minute advice and guidance. What it's like to work here The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is absolutely essential to the delivery of our conservation work. We've recently redefined our strategy and made some revolutionary changes to significantly increase the outcome we want to deliver for nature and people. If you join our team, you'll build on these strong foundations and take on unique, interesting case work and associated projects that will shape the future of the UK's biggest private landowner and the properties it owns and protects. Your contractual location will be our Bristol Hub. However, there is flexibility on where you are based. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The team is home to property specialists including experts in Building maintenance and management, Estate Managers, lettings officers and business managers. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include commercial lettings; management of agricultural tenancies and agri-environment schemes on in hand land; woodland creation and management; access rights and boundary disputes; work with restrictive covenants; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Land and Estates team, you'll bring a range of skills to ensure we safeguard and effectively manage our land better for nature and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: membership or eligibility for membership of the Royal Institution of Chartered Surveyors (RICS) typically requires a degree in rural land management, surveying, or a related field In-depth knowledge of land use, commercial property management, asset management, conservation, and sustainable development strong land management expertise, excellent communication and negotiation skills, and the ability to balance conservation priorities with tenant and stakeholder needs. proficiency in property management systems, GIS mapping tools, Microsoft Office (especially Excel and Word), and digital record-keeping platforms. Additional criteria for all other applicants: demonstrates practical experience collaborating within structured project teams to achieve shared objectives. Highly organised and committed to delivering excellent client service Able to be a strong team player in a team focused on delivering excellent results The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
We have an exciting opportunity for an experienced, well presented, and dynamic General Manager to join our team at our flagship co living accommodation - Square Gardens in Manchester City Centre. The scheme spans across 3 blocks totalling nearly 1900 beds, housing both professionals and students. You will be responsible for the execution of all day to day activities including building management, customer service and resident satisfaction, as well as supporting the business to achieve high occupancy and customer retention. A hands on approach is essential to work alongside and manage the operational teams, sub contractors and partners to maintain brand standards and the smooth running of this impressive flagship development. Downing are a family owned, award winning, leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. Operational for over 37 years, we deliver best in class developments, with over £2bn of developments successfully completed to date, and a further £1.6bn in the pipeline. Key Responsibilities Service / Commercial Support the business and lead the team to achieve 100% occupancy, including marketing, viewings, check in/out, inspections, tenancy management and welfare documentation. Promote and monitor resident engagement activities such as events and reviews. Support hospitality and resident service functions, ensuring 5 standards in communal areas and effective handling of complaints and welfare issues. Drive service standards using customer feedback to identify improvements and enhance the resident experience. Use best practice models to achieve 5 customer satisfaction through quality assurance and event planning. Maintain local competitor analysis and maximise income through renewals, extensions and other revenue opportunities. Drive the Net Promotor Scores (NPS) through key campaigns across all channels. Ensuring high resident satisfaction and retention. Oversee complaint resolution, complex customer issues and ensure feedback loops lead to continuous improvement. Manage social media and third party content to support marketing and communications. Prepare and report on key KPIs including Health & Safety, debt management, income, occupancy and customer satisfaction. Support the Regional Manager and Head Office teams with operational tasks as required. Team Management Lead the team to deliver excellent service to our residents. Support with hiring, onboarding, training and ongoing team development. Motivate the team to provide consistently high service standards and maintain a positive organisational culture. Ensure compliance with Health & Safety, data protection and current legislation. Ensure all systems are monitored (PMS, CAFM, access control, CRM, comms platforms) and are used fully, consistently and accurately. Facilities Management Oversee resident focused facilities and maintenance services, including health & safety, utilities, waste, security, cleaning and budgets. Ensure statutory inspection, testing and associated documentation are completed and compliant. Manage contractors and procurement for maintenance and facilities works, ensuring high standards and value. Oversee planned and preventative maintenance programmes, managing and resolving defects efficiently. Person Specification Previous experience in a similar role within Build to Rent (BTR), Purpose Built Student Accommodation (PBSA) or Hospitality is essential. Experience managing in house teams and external contractors. Strong understanding of building operations, health & safety, and statutory compliance. Passionate about delivering excellent customer service and exceeding expectations. Ability to influence, adapt and stay motivated in achieving resident satisfaction and sales targets. Professionally presented, confident, outgoing and detail focused. A strong team player with a hands on approach, supporting colleagues when required. Proactive and able to use initiative to enhance the brand's reputation and drive profitability. Highly organised with strong problem solving skills and the ability to work under pressure. Target driven with excellent attention to detail, understanding the importance of deadlines and quality outcomes. Excellent verbal and written communication skills with proficiency in MS Office, Excel, PMS and CRM systems. Culturally aware with the ability to adapt communication style as needed. Local knowledge of the city, its people and culture is an advantage. Association of Residential Lettings Agents qualification (ARLA) qualification and knowledge of Institute of Residential Property Management (IRPM) and Landlord/Tenant legislation would be beneficial. Strong understanding of residential operations systems (PMS/CAFM/CRM/access control). Hours of Work Monday to Friday 8am-5pm, 9am-6pm or 10am-7pm on a rota'd shift basis We require you to work 1 in 5 Saturdays 8am to 5pm on a rota'd shift basis, with hours given back in lieu the following week. The benefits 25 days holiday + bank holidays Life assurance cover Mental health support Company pension contribution Work for us Our people are our success and there has never been a more exciting time to join Downing as it enters the most significant expansion for three decades. Our team is united in a mutual respect and a desire to move the business forward. Here you'll find all our latest job vacancies. If you're excited by opportunity and want to be valued for your contribution, take a look at what we currently have available.
Jan 01, 2026
Full time
We have an exciting opportunity for an experienced, well presented, and dynamic General Manager to join our team at our flagship co living accommodation - Square Gardens in Manchester City Centre. The scheme spans across 3 blocks totalling nearly 1900 beds, housing both professionals and students. You will be responsible for the execution of all day to day activities including building management, customer service and resident satisfaction, as well as supporting the business to achieve high occupancy and customer retention. A hands on approach is essential to work alongside and manage the operational teams, sub contractors and partners to maintain brand standards and the smooth running of this impressive flagship development. Downing are a family owned, award winning, leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. Operational for over 37 years, we deliver best in class developments, with over £2bn of developments successfully completed to date, and a further £1.6bn in the pipeline. Key Responsibilities Service / Commercial Support the business and lead the team to achieve 100% occupancy, including marketing, viewings, check in/out, inspections, tenancy management and welfare documentation. Promote and monitor resident engagement activities such as events and reviews. Support hospitality and resident service functions, ensuring 5 standards in communal areas and effective handling of complaints and welfare issues. Drive service standards using customer feedback to identify improvements and enhance the resident experience. Use best practice models to achieve 5 customer satisfaction through quality assurance and event planning. Maintain local competitor analysis and maximise income through renewals, extensions and other revenue opportunities. Drive the Net Promotor Scores (NPS) through key campaigns across all channels. Ensuring high resident satisfaction and retention. Oversee complaint resolution, complex customer issues and ensure feedback loops lead to continuous improvement. Manage social media and third party content to support marketing and communications. Prepare and report on key KPIs including Health & Safety, debt management, income, occupancy and customer satisfaction. Support the Regional Manager and Head Office teams with operational tasks as required. Team Management Lead the team to deliver excellent service to our residents. Support with hiring, onboarding, training and ongoing team development. Motivate the team to provide consistently high service standards and maintain a positive organisational culture. Ensure compliance with Health & Safety, data protection and current legislation. Ensure all systems are monitored (PMS, CAFM, access control, CRM, comms platforms) and are used fully, consistently and accurately. Facilities Management Oversee resident focused facilities and maintenance services, including health & safety, utilities, waste, security, cleaning and budgets. Ensure statutory inspection, testing and associated documentation are completed and compliant. Manage contractors and procurement for maintenance and facilities works, ensuring high standards and value. Oversee planned and preventative maintenance programmes, managing and resolving defects efficiently. Person Specification Previous experience in a similar role within Build to Rent (BTR), Purpose Built Student Accommodation (PBSA) or Hospitality is essential. Experience managing in house teams and external contractors. Strong understanding of building operations, health & safety, and statutory compliance. Passionate about delivering excellent customer service and exceeding expectations. Ability to influence, adapt and stay motivated in achieving resident satisfaction and sales targets. Professionally presented, confident, outgoing and detail focused. A strong team player with a hands on approach, supporting colleagues when required. Proactive and able to use initiative to enhance the brand's reputation and drive profitability. Highly organised with strong problem solving skills and the ability to work under pressure. Target driven with excellent attention to detail, understanding the importance of deadlines and quality outcomes. Excellent verbal and written communication skills with proficiency in MS Office, Excel, PMS and CRM systems. Culturally aware with the ability to adapt communication style as needed. Local knowledge of the city, its people and culture is an advantage. Association of Residential Lettings Agents qualification (ARLA) qualification and knowledge of Institute of Residential Property Management (IRPM) and Landlord/Tenant legislation would be beneficial. Strong understanding of residential operations systems (PMS/CAFM/CRM/access control). Hours of Work Monday to Friday 8am-5pm, 9am-6pm or 10am-7pm on a rota'd shift basis We require you to work 1 in 5 Saturdays 8am to 5pm on a rota'd shift basis, with hours given back in lieu the following week. The benefits 25 days holiday + bank holidays Life assurance cover Mental health support Company pension contribution Work for us Our people are our success and there has never been a more exciting time to join Downing as it enters the most significant expansion for three decades. Our team is united in a mutual respect and a desire to move the business forward. Here you'll find all our latest job vacancies. If you're excited by opportunity and want to be valued for your contribution, take a look at what we currently have available.
Job Title: Senior Sales Consultant Location: Clapham Brand: Portico Salary: up to £39,000 OTE Hours: Monday to Friday 9am to 6pm, every other Saturday 10am to 2pm About Portico: Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK's largest property groups while maintaining our local expertise and customer focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team. Job Summary and Key Responsibilities: The position of Senior Sales Consultant will involve growing the property register, by winning instructions and assisting the Branch Manager in maximising branch profit. You will have the ability to build an excellent rapport with clients delivering first class experience every time. You will be part of a highly motivated and target driven team. Duties will include: Identifying and maximising business opportunities Advertise properties, deal with booking property viewings and registering applicants Delivering exceptions customer service over the phone and face to face Achieving personal and branch sales targets Introducing new business and building alliances within the local community through active networking. Being the stream of communication between client and vendor with sharing information Building strong relationships internally and externally Preparing accurate property details and ensuring accurate data entry Deal the sale of a property from viewing to close Supporting branch management with ad hoc tasks Skills required: At least 2 years' experience as a residential sales agent and a proven track record in securing new business. Listing and or valuation experience. Excellent sales ability. High level of customer service skills. Good telephone manner and positive attitude. The ability to negotiate. Tenacity and be a self-starter with the drive to succeed. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top Achievers. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Structured training & support. Portico, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry.
Jan 01, 2026
Full time
Job Title: Senior Sales Consultant Location: Clapham Brand: Portico Salary: up to £39,000 OTE Hours: Monday to Friday 9am to 6pm, every other Saturday 10am to 2pm About Portico: Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK's largest property groups while maintaining our local expertise and customer focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team. Job Summary and Key Responsibilities: The position of Senior Sales Consultant will involve growing the property register, by winning instructions and assisting the Branch Manager in maximising branch profit. You will have the ability to build an excellent rapport with clients delivering first class experience every time. You will be part of a highly motivated and target driven team. Duties will include: Identifying and maximising business opportunities Advertise properties, deal with booking property viewings and registering applicants Delivering exceptions customer service over the phone and face to face Achieving personal and branch sales targets Introducing new business and building alliances within the local community through active networking. Being the stream of communication between client and vendor with sharing information Building strong relationships internally and externally Preparing accurate property details and ensuring accurate data entry Deal the sale of a property from viewing to close Supporting branch management with ad hoc tasks Skills required: At least 2 years' experience as a residential sales agent and a proven track record in securing new business. Listing and or valuation experience. Excellent sales ability. High level of customer service skills. Good telephone manner and positive attitude. The ability to negotiate. Tenacity and be a self-starter with the drive to succeed. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top Achievers. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Structured training & support. Portico, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry.
