About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Role specification Reporting to the Senior Competency Centre Manager, the Competency Centre Manager plays a key leadership and management role. They are responsible for developing, deploying, and supporting consulting talent across Methods' delivery in IT Enterprise Services. They will ensure the team contains the best talents available at the right time, in the right place and the right cost, whilst maintaining high levels of utilisation. The Competency Centre Manager works closely with Project Delivery, Sales, and Operations team to drive recruitment, resource planning, skills development, management and capability growth. The Competency Centre Manager is accountable for delivering team plans, including headcount, budget and performance objectives, while actively managing the professional development and progression of consultants under their remit. They serve as a key escalation point for consultant assignment and engagement matters, while supporting the shape and design of service offerings relevant to their practice area. Key Responsibilities - within Methods Competency Centre Build a recruitment strategy in close collaboration with sales and delivery to support the growth of the company. Execute the recruitment plan for the team, leading interviews and consultant assessments to build a high-quality pipeline of new recruits, in collaboration with our recruitment team. Build and maintain a steady pipeline of consultants and proactively recruit top talent in advance to meet future business needs. Lead the execution of the annual team development plan to deliver the necessary expertise to support the business ambitions in the UK Manage the onboarding and probation process for new consultants. Manage the bench & overall team utilization with a business-focused approach to maximize productivity and support the company's profitability. Support professional growth through coaching, feedback, appraisals, and career development plans. Ensure training needs are identified and addressed. Keep the skills matrix updated to ensure accurate visibility of team capabilities and expertise. Ensure accurate and timeline reporting and communication with all functions. Collaborate with finance and operational leads on budgeting and workforce planning. Support the development and promotion of service offers aligned with team capabilities. Work closely and collaborate with the sales and bid teams to support business development opportunities. Align consultants with the right assignments/projects based on their skills, experience, and project requirements. Act as escalation point for consultant professional and personal issues. Contribute to continuous improvement. Key Responsibilities - within Consultant Experience and Support Foster a positive and collaborative team culture. Encourage knowledge sharing through mentoring and training, while also supporting career planning and professional development. Maintain regular engagement with consultants to support their satisfaction and ensure everyone stays informed and aligned. Promote wellbeing and provide support with absence management. Ensure compliance with HR policies and guidelines. Monitor and track consultant performance to support continuous improvement. Promote diversity and inclusion. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview. Minimum 6-7 years of experience in a leadership or team management role within a consulting, IT Enterprise Services, or professional services environment. Strong experience in resource and team management, workforce planning, and bench utilisation management. Demonstrated success in recruitment strategy development and execution, including interviewing and hiring high-performing consultants. Track record of managing team budgets, headcount planning, and performance targets. Ability to influence, negotiate, and build trusted relationships across the organisation. Strong people management skills with the ability to coach, mentor, and develop consultants at different career stages. Ability to deliver accurate, timely reporting across multiple stakeholders Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: Autonomy to develop and grow your skills and experience Being part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Wellness 24/7 Confidential employee assistance programme. Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes. Time off 25 days a year. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Life Assurance of 4 times base salary. Private Medical Insurance which is non-contributory (spouse and dependants included). Worldwide Travel Insurance which is non-contributory (spouse and dependant included). Why Join Us? Innovative Environment: Be part of a company that values innovation and excellence in delivering ITES solutions. Career Growth: Opportunities for professional growth and development in dynamic and supportive environment. Collaborative Culture: Work with a talented team of professionals who are passionate about their work and committed to success. Competitive Compensation: We offer a competitive salary and benefits package that rewards your hard work and dedication.
Feb 28, 2026
Full time
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Role specification Reporting to the Senior Competency Centre Manager, the Competency Centre Manager plays a key leadership and management role. They are responsible for developing, deploying, and supporting consulting talent across Methods' delivery in IT Enterprise Services. They will ensure the team contains the best talents available at the right time, in the right place and the right cost, whilst maintaining high levels of utilisation. The Competency Centre Manager works closely with Project Delivery, Sales, and Operations team to drive recruitment, resource planning, skills development, management and capability growth. The Competency Centre Manager is accountable for delivering team plans, including headcount, budget and performance objectives, while actively managing the professional development and progression of consultants under their remit. They serve as a key escalation point for consultant assignment and engagement matters, while supporting the shape and design of service offerings relevant to their practice area. Key Responsibilities - within Methods Competency Centre Build a recruitment strategy in close collaboration with sales and delivery to support the growth of the company. Execute the recruitment plan for the team, leading interviews and consultant assessments to build a high-quality pipeline of new recruits, in collaboration with our recruitment team. Build and maintain a steady pipeline of consultants and proactively recruit top talent in advance to meet future business needs. Lead the execution of the annual team development plan to deliver the necessary expertise to support the business ambitions in the UK Manage the onboarding and probation process for new consultants. Manage the bench & overall team utilization with a business-focused approach to maximize productivity and support the company's profitability. Support professional growth through coaching, feedback, appraisals, and career development plans. Ensure training needs are identified and addressed. Keep the skills matrix updated to ensure accurate visibility of team capabilities and expertise. Ensure accurate and timeline reporting and communication with all functions. Collaborate with finance and operational leads on budgeting and workforce planning. Support the development and promotion of service offers aligned with team capabilities. Work closely and collaborate with the sales and bid teams to support business development opportunities. Align consultants with the right assignments/projects based on their skills, experience, and project requirements. Act as escalation point for consultant professional and personal issues. Contribute to continuous improvement. Key Responsibilities - within Consultant Experience and Support Foster a positive and collaborative team culture. Encourage knowledge sharing through mentoring and training, while also supporting career planning and professional development. Maintain regular engagement with consultants to support their satisfaction and ensure everyone stays informed and aligned. Promote wellbeing and provide support with absence management. Ensure compliance with HR policies and guidelines. Monitor and track consultant performance to support continuous improvement. Promote diversity and inclusion. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview. Minimum 6-7 years of experience in a leadership or team management role within a consulting, IT Enterprise Services, or professional services environment. Strong experience in resource and team management, workforce planning, and bench utilisation management. Demonstrated success in recruitment strategy development and execution, including interviewing and hiring high-performing consultants. Track record of managing team budgets, headcount planning, and performance targets. Ability to influence, negotiate, and build trusted relationships across the organisation. Strong people management skills with the ability to coach, mentor, and develop consultants at different career stages. Ability to deliver accurate, timely reporting across multiple stakeholders Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: Autonomy to develop and grow your skills and experience Being part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Wellness 24/7 Confidential employee assistance programme. Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes. Time off 25 days a year. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Life Assurance of 4 times base salary. Private Medical Insurance which is non-contributory (spouse and dependants included). Worldwide Travel Insurance which is non-contributory (spouse and dependant included). Why Join Us? Innovative Environment: Be part of a company that values innovation and excellence in delivering ITES solutions. Career Growth: Opportunities for professional growth and development in dynamic and supportive environment. Collaborative Culture: Work with a talented team of professionals who are passionate about their work and committed to success. Competitive Compensation: We offer a competitive salary and benefits package that rewards your hard work and dedication.
You will need to login before you can apply for a job. Customer Success Manager, Commerce Cloud / E-Commerce Space Sector: Customer Services, Sales and Business Development, Technology - Role: Manager - Contract Type: Permanent - Hours: Full Time. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise level customers. Note This role is office flexible, and the expectation is to be in office 3 days per week. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace ." - Catherine Nichols VP Office of Accessibility, Salesforce. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt in to the scheme using this accommodation form. Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please access Evenbreak's Career Hive for free resources, including one to one personalised career coaching. Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visit our webpage. Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products Awards and Achievements The Valuable 500: In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data In 2024, Salesforce achieved the top score of 100 Member of Business Disability Forum: Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion. Create a job alert and receive personalised job recommendations straight to your inbox.
Feb 28, 2026
Full time
You will need to login before you can apply for a job. Customer Success Manager, Commerce Cloud / E-Commerce Space Sector: Customer Services, Sales and Business Development, Technology - Role: Manager - Contract Type: Permanent - Hours: Full Time. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise level customers. Note This role is office flexible, and the expectation is to be in office 3 days per week. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace ." - Catherine Nichols VP Office of Accessibility, Salesforce. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt in to the scheme using this accommodation form. Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please access Evenbreak's Career Hive for free resources, including one to one personalised career coaching. Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visit our webpage. Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products Awards and Achievements The Valuable 500: In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data In 2024, Salesforce achieved the top score of 100 Member of Business Disability Forum: Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion. Create a job alert and receive personalised job recommendations straight to your inbox.
Manpower is currently looking for a Microbiology Manager to work with our global FMCG client, renowned for brands such as Magnum, Carte d'Or, Cornetto, Walls, and become an integral part of their fast-paced FMCG environment. The position is based at our client's Research & Development facility, at Colworth Science Park, in Sharnbrook, Bedfordshire (MK44), accessible by car. It also houses our client's global centre of excellence in safety and sustainability sciences. This is a full-time temporary role, Maternity Cover for 12 months requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 52,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. ABOUT THE COMPANY: Life Tastes Better with Ice Cream The Magnum Ice Cream Company (TMICC) is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), loved in 76 countries, generating annual revenue of over $8 billion. With 19,000 experts in ice cream globally, all brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. The role is based in Colworth Science Park (Sharnbrook, Bedfordshire, UK), a site that has a strong track record of building and contributing to a number of brands including Lipton, Magnum, Cornetto, Ponds and Dove. It is the Global RD&I (Research, Design & Innovation) Centre for TMICC. OUR TEAM: Ensuring that The Magnum Ice Cream Company (TMICC) products are safe to consume is of paramount importance for the business. The Global Scientific Affairs function, which is part of RD&I, brings together Food Safety, Regulatory Affairs and Nutrition expertise to ensure that TMICC products are safe-by-design and compliant with relevant regulations & nutrition requirements. As well as protecting the business, the Scientific Affairs function is also key to unlocking innovations to enable business growth. One of such functions is the Global RD&I Microbiology team. Global RD&I Microbiology is an agile team of enthusiastic world-class scientists who deliver business relevant microbiological solutions underpinning brand innovation programmes, based on scientific and technological capabilities across RD&I and Supply Chain (SC). The strength of the team lies in the integration of microbiological and processing knowledge for RD&I to develop safe/stable formulation & process designs to deliver winning products. MAIN RESPONSIBILITIES: Act as microbiology first point of contact in the provision of microbiological expertise for R&D product developers, quality and supply chain support. Ensure end-to-end quality in microbiology science-based support, including (statistical) data analysis and visualization, interpretation & presentation, and reporting to relevant stakeholders. Lead microbiological risk assessments to establish the basis for microbiological safety & stability of new product and process designs. Identify and adapt new methodologies/process/procedures enabling continuous future fit microbiological data science. Stay up to date on novel insights and solutions in the area of food preservation systems (e.g. hurdle technology, natural antimicrobials, etc.). Line management and mentoring of microbiology team members. Provide technical expertise in the design of microbiological experiments for innovation support and ensure robustness of the data. Lead technical input for relevant good manufacturing documents and training materials to ensure maintenance of product & process design knowledge. ALL ABOUT YOU: Ideally MSc or higher in relevant subject (e.g. Food Microbiology, Food Safety, Food Science & Technology - with focus on microbiology). Proven experience (>3 years) in applied/industry microbiology roles in the food sector, including leading projects and managing teams. Good influencing and communication skills (fluent English written and verbal); ability to convince and defend own agenda in front of internal and external stakeholders (e.g. R&D, Supply Chain, Quality, 3rd parties, co-packers). Ability to use technical judgment to lead team activities and program direction. Team player with flexible "we can" attitude, yet, ability to work agile and independently.
Feb 28, 2026
Seasonal
Manpower is currently looking for a Microbiology Manager to work with our global FMCG client, renowned for brands such as Magnum, Carte d'Or, Cornetto, Walls, and become an integral part of their fast-paced FMCG environment. The position is based at our client's Research & Development facility, at Colworth Science Park, in Sharnbrook, Bedfordshire (MK44), accessible by car. It also houses our client's global centre of excellence in safety and sustainability sciences. This is a full-time temporary role, Maternity Cover for 12 months requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 52,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. ABOUT THE COMPANY: Life Tastes Better with Ice Cream The Magnum Ice Cream Company (TMICC) is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), loved in 76 countries, generating annual revenue of over $8 billion. With 19,000 experts in ice cream globally, all brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. The role is based in Colworth Science Park (Sharnbrook, Bedfordshire, UK), a site that has a strong track record of building and contributing to a number of brands including Lipton, Magnum, Cornetto, Ponds and Dove. It is the Global RD&I (Research, Design & Innovation) Centre for TMICC. OUR TEAM: Ensuring that The Magnum Ice Cream Company (TMICC) products are safe to consume is of paramount importance for the business. The Global Scientific Affairs function, which is part of RD&I, brings together Food Safety, Regulatory Affairs and Nutrition expertise to ensure that TMICC products are safe-by-design and compliant with relevant regulations & nutrition requirements. As well as protecting the business, the Scientific Affairs function is also key to unlocking innovations to enable business growth. One of such functions is the Global RD&I Microbiology team. Global RD&I Microbiology is an agile team of enthusiastic world-class scientists who deliver business relevant microbiological solutions underpinning brand innovation programmes, based on scientific and technological capabilities across RD&I and Supply Chain (SC). The strength of the team lies in the integration of microbiological and processing knowledge for RD&I to develop safe/stable formulation & process designs to deliver winning products. MAIN RESPONSIBILITIES: Act as microbiology first point of contact in the provision of microbiological expertise for R&D product developers, quality and supply chain support. Ensure end-to-end quality in microbiology science-based support, including (statistical) data analysis and visualization, interpretation & presentation, and reporting to relevant stakeholders. Lead microbiological risk assessments to establish the basis for microbiological safety & stability of new product and process designs. Identify and adapt new methodologies/process/procedures enabling continuous future fit microbiological data science. Stay up to date on novel insights and solutions in the area of food preservation systems (e.g. hurdle technology, natural antimicrobials, etc.). Line management and mentoring of microbiology team members. Provide technical expertise in the design of microbiological experiments for innovation support and ensure robustness of the data. Lead technical input for relevant good manufacturing documents and training materials to ensure maintenance of product & process design knowledge. ALL ABOUT YOU: Ideally MSc or higher in relevant subject (e.g. Food Microbiology, Food Safety, Food Science & Technology - with focus on microbiology). Proven experience (>3 years) in applied/industry microbiology roles in the food sector, including leading projects and managing teams. Good influencing and communication skills (fluent English written and verbal); ability to convince and defend own agenda in front of internal and external stakeholders (e.g. R&D, Supply Chain, Quality, 3rd parties, co-packers). Ability to use technical judgment to lead team activities and program direction. Team player with flexible "we can" attitude, yet, ability to work agile and independently.
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Role specification Reporting to the Senior Competency Centre Manager, the Competency Centre Manager plays a key leadership and management role. They are responsible for developing, deploying, and supporting consulting talent across Methods' delivery in IT Enterprise Services. They will ensure the team contains the best talents available at the right time, in the right place and the right cost, whilst maintaining high levels of utilisation. The Competency Centre Manager works closely with Project Delivery, Sales, and Operations team to drive recruitment, resource planning, skills development, management and capability growth. The Competency Centre Manager is accountable for delivering team plans, including headcount, budget and performance objectives, while actively managing the professional development and progression of consultants under their remit. They serve as a key escalation point for consultant assignment and engagement matters, while supporting the shape and design of service offerings relevant to their practice area. Key Responsibilities - within Methods Competency Centre Build a recruitment strategy in close collaboration with sales and delivery to support the growth of the company. Execute the recruitment plan for the team, leading interviews and consultant assessments to build a high-quality pipeline of new recruits, in collaboration with our recruitment team. Build and maintain a steady pipeline of consultants and proactively recruit top talent in advance to meet future business needs. Lead the execution of the annual team development plan to deliver the necessary expertise to support the business ambitions in the UK Manage the onboarding and probation process for new consultants. Manage the bench & overall team utilization with a business-focused approach to maximize productivity and support the company's profitability. Support professional growth through coaching, feedback, appraisals, and career development plans. Ensure training needs are identified and addressed. Keep the skills matrix updated to ensure accurate visibility of team capabilities and expertise. Ensure accurate and timeline reporting and communication with all functions. Collaborate with finance and operational leads on budgeting and workforce planning. Support the development and promotion of service offers aligned with team capabilities. Work closely and collaborate with the sales and bid teams to support business development opportunities. Align consultants with the right assignments/projects based on their skills, experience, and project requirements. Act as escalation point for consultant professional and personal issues. Contribute to continuous improvement. Key Responsibilities - within Consultant Experience and Support Foster a positive and collaborative team culture. Encourage knowledge sharing through mentoring and training, while also supporting career planning and professional development. Maintain regular engagement with consultants to support their satisfaction and ensure everyone stays informed and aligned. Promote wellbeing and provide support with absence management. Ensure compliance with HR policies and guidelines. Monitor and track consultant performance to support continuous improvement. Promote diversity and inclusion. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview. Minimum 6-7 years of experience in a leadership or team management role within a consulting, IT Enterprise Services, or professional services environment. Strong experience in resource and team management, workforce planning, and bench utilisation management. Demonstrated success in recruitment strategy development and execution, including interviewing and hiring high-performing consultants. Track record of managing team budgets, headcount planning, and performance targets. Ability to influence, negotiate, and build trusted relationships across the organisation. Strong people management skills with the ability to coach, mentor, and develop consultants at different career stages. Ability to deliver accurate, timely reporting across multiple stakeholders Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: Autonomy to develop and grow your skills and experience Being part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Wellness 24/7 Confidential employee assistance programme. Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes. Time off 25 days a year. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Life Assurance of 4 times base salary. Private Medical Insurance which is non-contributory (spouse and dependants included). Worldwide Travel Insurance which is non-contributory (spouse and dependant included). Why Join Us? Innovative Environment: Be part of a company that values innovation and excellence in delivering ITES solutions. Career Growth: Opportunities for professional growth and development in dynamic and supportive environment. Collaborative Culture: Work with a talented team of professionals who are passionate about their work and committed to success. Competitive Compensation: We offer a competitive salary and benefits package that rewards your hard work and dedication.
Feb 28, 2026
Full time
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Role specification Reporting to the Senior Competency Centre Manager, the Competency Centre Manager plays a key leadership and management role. They are responsible for developing, deploying, and supporting consulting talent across Methods' delivery in IT Enterprise Services. They will ensure the team contains the best talents available at the right time, in the right place and the right cost, whilst maintaining high levels of utilisation. The Competency Centre Manager works closely with Project Delivery, Sales, and Operations team to drive recruitment, resource planning, skills development, management and capability growth. The Competency Centre Manager is accountable for delivering team plans, including headcount, budget and performance objectives, while actively managing the professional development and progression of consultants under their remit. They serve as a key escalation point for consultant assignment and engagement matters, while supporting the shape and design of service offerings relevant to their practice area. Key Responsibilities - within Methods Competency Centre Build a recruitment strategy in close collaboration with sales and delivery to support the growth of the company. Execute the recruitment plan for the team, leading interviews and consultant assessments to build a high-quality pipeline of new recruits, in collaboration with our recruitment team. Build and maintain a steady pipeline of consultants and proactively recruit top talent in advance to meet future business needs. Lead the execution of the annual team development plan to deliver the necessary expertise to support the business ambitions in the UK Manage the onboarding and probation process for new consultants. Manage the bench & overall team utilization with a business-focused approach to maximize productivity and support the company's profitability. Support professional growth through coaching, feedback, appraisals, and career development plans. Ensure training needs are identified and addressed. Keep the skills matrix updated to ensure accurate visibility of team capabilities and expertise. Ensure accurate and timeline reporting and communication with all functions. Collaborate with finance and operational leads on budgeting and workforce planning. Support the development and promotion of service offers aligned with team capabilities. Work closely and collaborate with the sales and bid teams to support business development opportunities. Align consultants with the right assignments/projects based on their skills, experience, and project requirements. Act as escalation point for consultant professional and personal issues. Contribute to continuous improvement. Key Responsibilities - within Consultant Experience and Support Foster a positive and collaborative team culture. Encourage knowledge sharing through mentoring and training, while also supporting career planning and professional development. Maintain regular engagement with consultants to support their satisfaction and ensure everyone stays informed and aligned. Promote wellbeing and provide support with absence management. Ensure compliance with HR policies and guidelines. Monitor and track consultant performance to support continuous improvement. Promote diversity and inclusion. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview. Minimum 6-7 years of experience in a leadership or team management role within a consulting, IT Enterprise Services, or professional services environment. Strong experience in resource and team management, workforce planning, and bench utilisation management. Demonstrated success in recruitment strategy development and execution, including interviewing and hiring high-performing consultants. Track record of managing team budgets, headcount planning, and performance targets. Ability to influence, negotiate, and build trusted relationships across the organisation. Strong people management skills with the ability to coach, mentor, and develop consultants at different career stages. Ability to deliver accurate, timely reporting across multiple stakeholders Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: Autonomy to develop and grow your skills and experience Being part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Wellness 24/7 Confidential employee assistance programme. Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes. Time off 25 days a year. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Life Assurance of 4 times base salary. Private Medical Insurance which is non-contributory (spouse and dependants included). Worldwide Travel Insurance which is non-contributory (spouse and dependant included). Why Join Us? Innovative Environment: Be part of a company that values innovation and excellence in delivering ITES solutions. Career Growth: Opportunities for professional growth and development in dynamic and supportive environment. Collaborative Culture: Work with a talented team of professionals who are passionate about their work and committed to success. Competitive Compensation: We offer a competitive salary and benefits package that rewards your hard work and dedication.
Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Feb 28, 2026
Full time
Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,
Feb 28, 2026
Full time
# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,
Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Feb 28, 2026
Full time
Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Colliers International Deutschland Holding GmbH
Gloucester, Gloucestershire
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relations with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Feb 28, 2026
Full time
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relations with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
In this role, you'll drive key performance and talent initiatives, support succession planning, and bring our Performance & Development programmes to life - helping build a confident, capable and engaged workforce. If you enjoy facilitating meaningful conversations, designing impactful learning experiences, and influencing how talent is nurtured across a division, this is your chance to make a real difference. This role is primarily home based, with some travel to Capita sites and events when needed. Job title: Talent & Performance Partner Job Description: What you'll be doing: Deliver the Divisional Talent Strategy across Capita Public Service (CPS), partnering with the People Team and business leaders to identify, assess and develop talent, with a strong emphasis on diversity, equity and inclusion. Embed a high performance culture by driving Capita's Performance Management framework, including Quarterly Progress Check Ins, Objective Setting and End of Year Reviews. Collaborate closely with Talent Acquisition to proactively identify internal mobility opportunities for high potential colleagues and support effective succession planning. Champion professional development by promoting and driving engagement with apprenticeships, and supporting Emerging Talent and Early Careers programmes where required. Increase capability across the division by supporting engagement with the Capita Management & Leadership Academy and the Data, Technology & AI Academy, including facilitating workshops where appropriate. Design and deliver learning interventions tailored to CPS-specific needs, ensuring content is impactful, inclusive and evaluated effectively to drive continuous improvement. Provide clear, high-quality data insights on talent, performance and development, using analytics to support decision-making across CPS. Maintain and continuously improve the CPS Talent Hub, ensuring it remains a valuable, user-friendly resource that supports colleague development. Support divisional Talent Events and Conferences, including preparation, facilitation and post event follow up. Act as an engaged and collaborative member of the CPS People Team, contributing to divisional People priorities and wider cultural initiatives. What we're looking for: Essential Experience delivering talent management processes, including talent assessment, high potential identification and succession planning, ideally within a large or complex organisation. Strong understanding of core talent practices, including performance management, talent reviews, succession frameworks and development planning. Proven ability to design and deliver learning and development interventions, with particular confidence in virtual facilitation. Highly confident facilitator, able to deliver engaging virtual and face to face workshops, leadership development sessions and large audience presentations. Excellent communication and influencing skills, able to explain processes clearly, facilitate meaningful conversations, and constructively challenge thinking. High proficiency in Excel, with the ability to handle and interpret complex datasets. Strong analytical skills, with the ability to draw out meaningful insights and present data in a clear, compelling way to support strategic decision making. Collaborative and people focused, with a strong commitment to diversity, inclusion and equitable development. Hands on, delivery focused approach, able to roll up your sleeves and support colleagues and leaders directly. Adaptable across different audiences, from all colleague groups to managers and divisional leaders, adjusting communication and facilitation style as needed. Continuous improvement mindset, bringing positivity, curiosity and a commitment to evolving processes and outcomes. Desirable Experience supporting or managing apprenticeship programmes for existing colleagues or early career talent. Understanding or experience of strategic workforce planning and/or organisational design. Experience working with third party suppliers or training providers. Familiarity with Capita Academy programmes or other large scale leadership development frameworks. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita's areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We're embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: London,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Feb 28, 2026
Full time
In this role, you'll drive key performance and talent initiatives, support succession planning, and bring our Performance & Development programmes to life - helping build a confident, capable and engaged workforce. If you enjoy facilitating meaningful conversations, designing impactful learning experiences, and influencing how talent is nurtured across a division, this is your chance to make a real difference. This role is primarily home based, with some travel to Capita sites and events when needed. Job title: Talent & Performance Partner Job Description: What you'll be doing: Deliver the Divisional Talent Strategy across Capita Public Service (CPS), partnering with the People Team and business leaders to identify, assess and develop talent, with a strong emphasis on diversity, equity and inclusion. Embed a high performance culture by driving Capita's Performance Management framework, including Quarterly Progress Check Ins, Objective Setting and End of Year Reviews. Collaborate closely with Talent Acquisition to proactively identify internal mobility opportunities for high potential colleagues and support effective succession planning. Champion professional development by promoting and driving engagement with apprenticeships, and supporting Emerging Talent and Early Careers programmes where required. Increase capability across the division by supporting engagement with the Capita Management & Leadership Academy and the Data, Technology & AI Academy, including facilitating workshops where appropriate. Design and deliver learning interventions tailored to CPS-specific needs, ensuring content is impactful, inclusive and evaluated effectively to drive continuous improvement. Provide clear, high-quality data insights on talent, performance and development, using analytics to support decision-making across CPS. Maintain and continuously improve the CPS Talent Hub, ensuring it remains a valuable, user-friendly resource that supports colleague development. Support divisional Talent Events and Conferences, including preparation, facilitation and post event follow up. Act as an engaged and collaborative member of the CPS People Team, contributing to divisional People priorities and wider cultural initiatives. What we're looking for: Essential Experience delivering talent management processes, including talent assessment, high potential identification and succession planning, ideally within a large or complex organisation. Strong understanding of core talent practices, including performance management, talent reviews, succession frameworks and development planning. Proven ability to design and deliver learning and development interventions, with particular confidence in virtual facilitation. Highly confident facilitator, able to deliver engaging virtual and face to face workshops, leadership development sessions and large audience presentations. Excellent communication and influencing skills, able to explain processes clearly, facilitate meaningful conversations, and constructively challenge thinking. High proficiency in Excel, with the ability to handle and interpret complex datasets. Strong analytical skills, with the ability to draw out meaningful insights and present data in a clear, compelling way to support strategic decision making. Collaborative and people focused, with a strong commitment to diversity, inclusion and equitable development. Hands on, delivery focused approach, able to roll up your sleeves and support colleagues and leaders directly. Adaptable across different audiences, from all colleague groups to managers and divisional leaders, adjusting communication and facilitation style as needed. Continuous improvement mindset, bringing positivity, curiosity and a commitment to evolving processes and outcomes. Desirable Experience supporting or managing apprenticeship programmes for existing colleagues or early career talent. Understanding or experience of strategic workforce planning and/or organisational design. Experience working with third party suppliers or training providers. Familiarity with Capita Academy programmes or other large scale leadership development frameworks. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita's areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We're embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: London,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
Feb 28, 2026
Full time
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
Senior Manager- HR Transformation- ServiceNow HRSD At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Manager, you will play a pivotal role in helping organisations reimagine HR service delivery in a rapidly evolving world of work. HR is at a critical inflection point-shifting from traditional service models to becoming a strategic enabler of workforce agility, resilience, and experience. In this role, you will leverage your expertise to design and deliver ServiceNow HRSD solutions that modernise HR operations, enhance employee experiences, and support future ready service delivery models. You will work closely with clients to unlock the potential of digital HR, using automation, AI, and data driven insights to drive meaningful change across the employee lifecycle. This is a unique opportunity to be part of a forward thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. In this role you will play a key role in: Architecting and implementing ServiceNow HRSD solutions tailored to enterprise scale environments, ensuring alignment with client objectives and HR transformation goals. Acting as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI driven capabilities within ServiceNow to improve HR efficiency and employee experience. Contributing to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen our HRSD offerings. Participating in proposals, RFPs, and client pitches, showcasing our ServiceNow HRSD expertise, building an internal and external network. Supporting organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation. Role modeling HR transformation and technology leadership to grow the practice and mentor junior consultants and support their development. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments. Strong understanding of HR processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate business requirements into scalable ServiceNow solutions. Strong stakeholder engagement and communication skills, with experience presenting to senior audiences. Demonstrated ability to lead workstreams and mentor junior team members. Exposure to agile delivery methods and integration tools (desirable). ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance (preferable). Currently working in a major Consulting firm, and/or in industry but having a consulting mindset and proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Feb 27, 2026
Full time
Senior Manager- HR Transformation- ServiceNow HRSD At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Manager, you will play a pivotal role in helping organisations reimagine HR service delivery in a rapidly evolving world of work. HR is at a critical inflection point-shifting from traditional service models to becoming a strategic enabler of workforce agility, resilience, and experience. In this role, you will leverage your expertise to design and deliver ServiceNow HRSD solutions that modernise HR operations, enhance employee experiences, and support future ready service delivery models. You will work closely with clients to unlock the potential of digital HR, using automation, AI, and data driven insights to drive meaningful change across the employee lifecycle. This is a unique opportunity to be part of a forward thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. In this role you will play a key role in: Architecting and implementing ServiceNow HRSD solutions tailored to enterprise scale environments, ensuring alignment with client objectives and HR transformation goals. Acting as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI driven capabilities within ServiceNow to improve HR efficiency and employee experience. Contributing to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen our HRSD offerings. Participating in proposals, RFPs, and client pitches, showcasing our ServiceNow HRSD expertise, building an internal and external network. Supporting organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation. Role modeling HR transformation and technology leadership to grow the practice and mentor junior consultants and support their development. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments. Strong understanding of HR processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate business requirements into scalable ServiceNow solutions. Strong stakeholder engagement and communication skills, with experience presenting to senior audiences. Demonstrated ability to lead workstreams and mentor junior team members. Exposure to agile delivery methods and integration tools (desirable). ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance (preferable). Currently working in a major Consulting firm, and/or in industry but having a consulting mindset and proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Infopro Digital group are recruiting for a highly analytical Senior Finance Business Partner on a permanent basis to strengthen our finance team at our Leeds offices. The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials - enabling our clients to make informed business decisions and create new opportunities. Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York. Working in the Risk Global team means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference. Risk Global's portfolio of brands include Central Banking, Chartis Research, Risk.net and WatersTechnology. Through our proprietary editorial platforms, we create unique market insight and technical content for senior risk, technology and trading professionals at banks, asset managers and insurers. In addition, we create high-value marketing services and research solutions to partners who seek access to our engaged communities. Our people are passionate about delivering the best possible outcome for the customers and markets we serve. We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things. We are collaborative and move fast, with our people developing new skills even faster. Thanks to our international reach and locations, we celebrate and expect diverse perspectives and we believe these add to the richness of our business. We are committed to an inclusive workplace where everyone can be themselves. We also realise everyone has a life outside of work, and we offer flexible solutions to make sure everyone has a healthy work life balance. The ideal candidate will not only partner with the business to provide strategic financial insights but will also be responsible for preparing accurate and timely management and financial accounts each month. This role requires a strong proficiency in Excel, data analysis, and Power BI to drive informed decision making and support business growth. Key Responsibilities: Finance Business Partnering: Act as a strategic partner to the business, providing financial insights and guidance to drive performance and achieve business objectives. Collaborate with department heads to create and monitor budgets, forecasts, and long term financial plans. Analyse financial data to identify trends, risks, and opportunities, and present actionable recommendations to senior management. Support the business in making informed decisions through financial modelling, scenario analysis, and profitability analysis. Data Analysis and Reporting: Utilise Excel and Power BI to develop and maintain financial models, dashboards, and reports that provide clear and actionable insights. Analyse large datasets to support decision making, ensuring data accuracy and relevance. Create and maintain financial reports and dashboards in Power BI to visualise key metrics and performance indicators. Continuously improve data processes and reporting mechanisms to enhance efficiency and accuracy. Stakeholder Management: Build strong relationships with key stakeholders across the organisation, fostering a collaborative environment. Communicate complex financial information in a clear and concise manner to non financial stakeholders. Support the wider team in presenting financial results and strategic recommendations to the senior leadership team. Management and Financial Accounting: Prepare accurate monthly management accounts. Lead annual budget process and forecasting. Responsible for the oversight and challenge of function spend and cost control across. Encourage a culture of cost control, emphasising its importance and driving the required behaviour across the SLT. Liaise with head office to deliver comprehensive monthly and quarterly financial reports, along with timely ad hoc information, ensuring accurate data flow and alignment with organisational goals. Continuous Improvement: Identify opportunities to enhance financial processes, systems, and controls, driving efficiency and accuracy in reporting. Stay updated on industry trends, accounting standards, and best practices, implementing changes as necessary. A professional accounting qualification (e.g., ACCA, CIMA, ACA) is highly desirable. A strong background in financial analysis and business partnering. Advanced proficiency in Excel, including complex formulas, pivot tables, and financial modelling. Strong experience with data analysis tools, particularly Power BI, for creating reports and dashboards. Strong analytical and problem solving skills, with the ability to interpret complex data and provide actionable insights. Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels. High level of accuracy and attention to detail in financial reporting and analysis. Ability to manage multiple priorities and meet tight deadlines in a fast paced environment. You will need to be self motivated with a strong ability to forge relationships as you will be only finance person based in this office. You will be supported and part of a team based in multiple locations. A collaborative team player with a proactive and positive approach to work. We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others. Where you'll work This role is based in our Leeds office. What you'll get Our global employee benefits include: A fantastic holiday allowance that increases as you spend longer with the company Take your birthday off on us Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face to face counselling. Access to our extensive learning programmes, through our dedicated platform, Generation Infopro Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others In addition to a competitive salary we offer the following benefits: Group personal pension plan Life assurance Interest free season ticket loan (STL) Private medical insurance Employee assistance programme Bonusly employee recognition Employee discount scheme Onsite monthly chair massage Eye care Vouchers Discounted gym membership Agile/remote working Additional life assurance Bike to work Buying holiday Dental insurance Add partner to gym membership Health cash plan Our foundations and values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well being of our teams. Who are we Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.
Feb 27, 2026
Full time
Infopro Digital group are recruiting for a highly analytical Senior Finance Business Partner on a permanent basis to strengthen our finance team at our Leeds offices. The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials - enabling our clients to make informed business decisions and create new opportunities. Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York. Working in the Risk Global team means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference. Risk Global's portfolio of brands include Central Banking, Chartis Research, Risk.net and WatersTechnology. Through our proprietary editorial platforms, we create unique market insight and technical content for senior risk, technology and trading professionals at banks, asset managers and insurers. In addition, we create high-value marketing services and research solutions to partners who seek access to our engaged communities. Our people are passionate about delivering the best possible outcome for the customers and markets we serve. We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things. We are collaborative and move fast, with our people developing new skills even faster. Thanks to our international reach and locations, we celebrate and expect diverse perspectives and we believe these add to the richness of our business. We are committed to an inclusive workplace where everyone can be themselves. We also realise everyone has a life outside of work, and we offer flexible solutions to make sure everyone has a healthy work life balance. The ideal candidate will not only partner with the business to provide strategic financial insights but will also be responsible for preparing accurate and timely management and financial accounts each month. This role requires a strong proficiency in Excel, data analysis, and Power BI to drive informed decision making and support business growth. Key Responsibilities: Finance Business Partnering: Act as a strategic partner to the business, providing financial insights and guidance to drive performance and achieve business objectives. Collaborate with department heads to create and monitor budgets, forecasts, and long term financial plans. Analyse financial data to identify trends, risks, and opportunities, and present actionable recommendations to senior management. Support the business in making informed decisions through financial modelling, scenario analysis, and profitability analysis. Data Analysis and Reporting: Utilise Excel and Power BI to develop and maintain financial models, dashboards, and reports that provide clear and actionable insights. Analyse large datasets to support decision making, ensuring data accuracy and relevance. Create and maintain financial reports and dashboards in Power BI to visualise key metrics and performance indicators. Continuously improve data processes and reporting mechanisms to enhance efficiency and accuracy. Stakeholder Management: Build strong relationships with key stakeholders across the organisation, fostering a collaborative environment. Communicate complex financial information in a clear and concise manner to non financial stakeholders. Support the wider team in presenting financial results and strategic recommendations to the senior leadership team. Management and Financial Accounting: Prepare accurate monthly management accounts. Lead annual budget process and forecasting. Responsible for the oversight and challenge of function spend and cost control across. Encourage a culture of cost control, emphasising its importance and driving the required behaviour across the SLT. Liaise with head office to deliver comprehensive monthly and quarterly financial reports, along with timely ad hoc information, ensuring accurate data flow and alignment with organisational goals. Continuous Improvement: Identify opportunities to enhance financial processes, systems, and controls, driving efficiency and accuracy in reporting. Stay updated on industry trends, accounting standards, and best practices, implementing changes as necessary. A professional accounting qualification (e.g., ACCA, CIMA, ACA) is highly desirable. A strong background in financial analysis and business partnering. Advanced proficiency in Excel, including complex formulas, pivot tables, and financial modelling. Strong experience with data analysis tools, particularly Power BI, for creating reports and dashboards. Strong analytical and problem solving skills, with the ability to interpret complex data and provide actionable insights. Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels. High level of accuracy and attention to detail in financial reporting and analysis. Ability to manage multiple priorities and meet tight deadlines in a fast paced environment. You will need to be self motivated with a strong ability to forge relationships as you will be only finance person based in this office. You will be supported and part of a team based in multiple locations. A collaborative team player with a proactive and positive approach to work. We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others. Where you'll work This role is based in our Leeds office. What you'll get Our global employee benefits include: A fantastic holiday allowance that increases as you spend longer with the company Take your birthday off on us Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face to face counselling. Access to our extensive learning programmes, through our dedicated platform, Generation Infopro Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others In addition to a competitive salary we offer the following benefits: Group personal pension plan Life assurance Interest free season ticket loan (STL) Private medical insurance Employee assistance programme Bonusly employee recognition Employee discount scheme Onsite monthly chair massage Eye care Vouchers Discounted gym membership Agile/remote working Additional life assurance Bike to work Buying holiday Dental insurance Add partner to gym membership Health cash plan Our foundations and values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well being of our teams. Who are we Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.
Principal Solution Consultant Department: Microsoft Employment Type: Permanent Location: Remote, UK Description As the Principal Solution Consultant, you will work alongside Industry Leads, Business Development and Account Managers, Solution Managers, Solution Leads and Practice Leads (PL) and own the detailing of the multi domain solutions for our clients. You must have a solid understanding of the challenges and opportunities that our clients are facing within themselves and within their industry, and how these can be addressed using emerging technologies and cloud services across the following domains: Modern Workplace: AI & Automation: Copilot and Power Platform Business Change and Adoption Contact and Collaboration: Voice and Contact Centre Employee Experience: Endpoint, M365 and Viva Cloud Native Platforms: Azure, AWS and Private Cloud Security Practice: M365, Fortinet, SOC, SIEM, etc. Software Engineering: AppDev and Data & AI This should be combined with experience and high level understanding of large scale cloud solutions architecture, novel commercial and delivery models, helping clients transforming into an AI powered, cloud first business, developing new services using digital, becoming more agile and resilient. We are looking for candidates who have a broad set of technology, delivery, and commercial skills, who can demonstrate an ability to shape our client's transformation agenda, innovation roadmaps and new operating models. Key Responsibilities Client facing: Build a meaningful understanding of each industry's prevalent business and technology challenges and opportunities. Continually engage our client's C suite and heads of services to discover their business requirements (i.e. opportunities, threats and challenges) and use this information to assist in the identification of potential sales, solutions and capabilities pull through from Nasstar. Align their business goals and imperatives with well formed technology roadmaps powered by Microsoft and AWS cloud technologies and services. Provide client advisory services and thought leadership to your industry accounts broadly. Growth forecasting and planning: Uncover transformation opportunities across cloud, AI and other emergent technologies. Build sales opportunity pipelines in line with Nasstar's annual growth targets. Increase our share of wallet with key clients in your aligned industries. Solutioning of large and complex deals: Develop and describe compelling value propositions in response to the client's requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Shape the end to end solutions with the right business value for the client, at the right price point, with the right commercial construct, and appropriate risk profile. Shape the end to end solution with the right technologies and delivery methods, to drive the transformation required by our clients. Deliver concise and impactful presentations on the value propositions and technical topics in front of a senior audience, including C Levels. Direct the Solution Managers and Leads on scoping the technical solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Direct the Solution Architects on scoping the managed services solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Where required, lead the proposal and statements of work development and guide this through the relevant reviews, approval, and contracting workflows, seeking buy in from PLs and PMO from concept to deal closure. Lead peer reviews with Nasstar and client stakeholders to gain solution and delivery approach approval and sign off, ensuring the solution is commercially sound. Portfolio and industry PoV development: Develop and describe compelling industry points of view and inform Nasstar's portfolio on the potential of industry solutions. Develop and describe value propositions in response to the industry requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Growth and personal development: Stay educated on new and emerging transformation approaches and methodologies. Be a lead contributor to Nasstar's Communities of Practice for the purpose of developing and sharing relevant transformation / delivery approaches, processes and standards. Understand the strategic direction set by Nasstar leadership, as it relates to team goals. Skills, Knowledge and Expertise Minimum of 10 years of delivering transformational programmes/projects, including scope that includes managed services and outsourcing. Microsoft specific Data & AI skills / background, i.e. Fabric & Foundry. Extensive experience in project delivery methodologies (agile, waterfall) and client account delivery management. Minimum of 10 years lead large scale solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900). Benefits What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
Feb 27, 2026
Full time
Principal Solution Consultant Department: Microsoft Employment Type: Permanent Location: Remote, UK Description As the Principal Solution Consultant, you will work alongside Industry Leads, Business Development and Account Managers, Solution Managers, Solution Leads and Practice Leads (PL) and own the detailing of the multi domain solutions for our clients. You must have a solid understanding of the challenges and opportunities that our clients are facing within themselves and within their industry, and how these can be addressed using emerging technologies and cloud services across the following domains: Modern Workplace: AI & Automation: Copilot and Power Platform Business Change and Adoption Contact and Collaboration: Voice and Contact Centre Employee Experience: Endpoint, M365 and Viva Cloud Native Platforms: Azure, AWS and Private Cloud Security Practice: M365, Fortinet, SOC, SIEM, etc. Software Engineering: AppDev and Data & AI This should be combined with experience and high level understanding of large scale cloud solutions architecture, novel commercial and delivery models, helping clients transforming into an AI powered, cloud first business, developing new services using digital, becoming more agile and resilient. We are looking for candidates who have a broad set of technology, delivery, and commercial skills, who can demonstrate an ability to shape our client's transformation agenda, innovation roadmaps and new operating models. Key Responsibilities Client facing: Build a meaningful understanding of each industry's prevalent business and technology challenges and opportunities. Continually engage our client's C suite and heads of services to discover their business requirements (i.e. opportunities, threats and challenges) and use this information to assist in the identification of potential sales, solutions and capabilities pull through from Nasstar. Align their business goals and imperatives with well formed technology roadmaps powered by Microsoft and AWS cloud technologies and services. Provide client advisory services and thought leadership to your industry accounts broadly. Growth forecasting and planning: Uncover transformation opportunities across cloud, AI and other emergent technologies. Build sales opportunity pipelines in line with Nasstar's annual growth targets. Increase our share of wallet with key clients in your aligned industries. Solutioning of large and complex deals: Develop and describe compelling value propositions in response to the client's requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Shape the end to end solutions with the right business value for the client, at the right price point, with the right commercial construct, and appropriate risk profile. Shape the end to end solution with the right technologies and delivery methods, to drive the transformation required by our clients. Deliver concise and impactful presentations on the value propositions and technical topics in front of a senior audience, including C Levels. Direct the Solution Managers and Leads on scoping the technical solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Direct the Solution Architects on scoping the managed services solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Where required, lead the proposal and statements of work development and guide this through the relevant reviews, approval, and contracting workflows, seeking buy in from PLs and PMO from concept to deal closure. Lead peer reviews with Nasstar and client stakeholders to gain solution and delivery approach approval and sign off, ensuring the solution is commercially sound. Portfolio and industry PoV development: Develop and describe compelling industry points of view and inform Nasstar's portfolio on the potential of industry solutions. Develop and describe value propositions in response to the industry requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Growth and personal development: Stay educated on new and emerging transformation approaches and methodologies. Be a lead contributor to Nasstar's Communities of Practice for the purpose of developing and sharing relevant transformation / delivery approaches, processes and standards. Understand the strategic direction set by Nasstar leadership, as it relates to team goals. Skills, Knowledge and Expertise Minimum of 10 years of delivering transformational programmes/projects, including scope that includes managed services and outsourcing. Microsoft specific Data & AI skills / background, i.e. Fabric & Foundry. Extensive experience in project delivery methodologies (agile, waterfall) and client account delivery management. Minimum of 10 years lead large scale solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900). Benefits What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Feb 27, 2026
Full time
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Test Manager (With Insurance Domain Experience) Job Title: Test Manager (with Insurance Domain experience) About the Job you are considering: We are seeking an experienced "Test Manager" to lead strategic complex transformation programme. The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your Role: Develop and lead the Test strategy planning and scheduling across multiple releases within the transformation programme Manage system integration data validation, UAT, regression and Operational Acceptance Testing (OAT) across policy and claims administration platforms and related financial systems Collaborate with actuarial, finance, data governance and IT teams to ensure comprehensive test coverage aligned with business objectives and regulatory standards Demonstrate strong stakeholder management skills engaging effectively with cross functional teams including IFRS 17, actuarial, regulatory and statutory reporting Ensure adherence to non functional requirements such as performance, financial controls and service assurance standards Support go live readiness through detailed cutover planning and post implementation validation to maintain operational stability Your Skills: Proven experience in test management within finance, actuarial or regulatory transformation initiatives Strong understanding of insurance data, claims processing, actuarial reserving and financial reporting Hands on experience with data platforms, ETL pipelines and enterprise reporting tools Excellent stakeholder management and communication skills across business and technical domains Familiarity with governance frameworks, change management and release planning in regulated environments We are a Disability Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Make It Real (what does it mean for you): You'd be joining an accredited Great Place to work for wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. You will be joining one of the World's Most Ethical Companies , as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Why you should consider Capgemini: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini: Capgemini is an AI powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real
Feb 27, 2026
Full time
Test Manager (With Insurance Domain Experience) Job Title: Test Manager (with Insurance Domain experience) About the Job you are considering: We are seeking an experienced "Test Manager" to lead strategic complex transformation programme. The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your Role: Develop and lead the Test strategy planning and scheduling across multiple releases within the transformation programme Manage system integration data validation, UAT, regression and Operational Acceptance Testing (OAT) across policy and claims administration platforms and related financial systems Collaborate with actuarial, finance, data governance and IT teams to ensure comprehensive test coverage aligned with business objectives and regulatory standards Demonstrate strong stakeholder management skills engaging effectively with cross functional teams including IFRS 17, actuarial, regulatory and statutory reporting Ensure adherence to non functional requirements such as performance, financial controls and service assurance standards Support go live readiness through detailed cutover planning and post implementation validation to maintain operational stability Your Skills: Proven experience in test management within finance, actuarial or regulatory transformation initiatives Strong understanding of insurance data, claims processing, actuarial reserving and financial reporting Hands on experience with data platforms, ETL pipelines and enterprise reporting tools Excellent stakeholder management and communication skills across business and technical domains Familiarity with governance frameworks, change management and release planning in regulated environments We are a Disability Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Make It Real (what does it mean for you): You'd be joining an accredited Great Place to work for wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. You will be joining one of the World's Most Ethical Companies , as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Why you should consider Capgemini: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini: Capgemini is an AI powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Feb 27, 2026
Full time
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Feb 27, 2026
Full time
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Feb 27, 2026
Full time
Deputy Director, Central Data Science and AI - Office for National Statistics - SCS1 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham), Manchester & London. All SCS colleagues are required to work from their contractually allocated site for at least 60% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is theUK's largest producer of official statistics,covering a range of key economic, social and demographictopics. These includemeasuring changes in the value of the UKeconomy, estimating the size, geographicdistribution, and characteristicsof thepopulation, and providing indicators of priceinflation, employment, earnings, crime, andmigration. Central Data Science and AI (CDS-AI) is part of Strategic Innovation and Analysis Directorate and applies data science, and builds skills, for public good across the UK and internationally. Our role is to apply data science and AI in impactful ways to improve statistics, the operations of the Office for National Statistics, and wider public sector (domestic and international) decision making. Established within the ONS in 2017, we've built up a strong team and a network of third party participants in the mission of the CDS AI and have established a series of impactful projects that improve the quality of our statistical production and provides insight into key policy themes. The CDS AI is an internationally renowned centre of excellence with an international reputation in leading the data science and AI agenda, particularly as it applies to National Statistical Organisations such as the ONS. As well as supporting ONS to apply new techniques to understand the UK's economy and society, the CDS AI acts as a hub for government to gain practical advantage from the wider investment in data science research. Alongside working closely with internal colleagues and external stakeholders on cross cutting areas, the work of the CDS AI is applied to and informs the statistics production and insights that the ONS produces. CDS AI is looking for a new Deputy Director to help lead the next phase of data science capacity building throughout ONS and across government. CDS AI and SIA is a friendly, diverse and collaborative environment, and this leadership role oversees established applied data science and programme teams situated across our four UK hubs. You will be passionate about using state of the art data science methods and a myriad of data sources available for public good. This post will give you the opportunity to improve the quality of ONS's statistical production and inform vital public policy responses to cross cutting and topical issues in the UK and internationally, working across multiple domains. You will be responsible for over 80 CDS AI staff - data scientists, developers, project delivery, and programme managers who deliver data science projects and programmes. Our remit stretches beyond improving official statistics and supports better decision making in the UK and internationally. In this role you will be responsible for a broad programme of multidisciplinary data science projects and programmes, and for managing resources to ensure effective delivery. Our programmes seek to apply of data science and AI within the domestic and international public sector, providing faster and more meaningful analysis, enabling more effective decision making, and delivering significant impact on a national and international scale. Above all else, these projects are undertaken with integrity and trustworthiness, and underpinned by adherence to a rigorous ethical framework. You will also lead the Data Science International team that develops and delivers a range of programmes to support the use of data science and AI in a range of countries and also international organisations such as the United Nations and also the Statistical Insights and Analysis Hub which delivers analysis to support ONS's priorities, and works with the Joint Data Analysis Centre (JDAC) to leverage ONS knowledge and experience to provide deeper insight about the economy and population to support Cabinet Office priorities. Key Responsibilities: Be a proactive member of the Senior Leadership Team that leads the CDS AI and Strategic Innovation and Analysis Directorate; Provide inclusive leadership to a multi-disciplinary data science division, with four Grade 6s reporting into you, leading them in identifying areas in which to do impactful applied data science and AI work, and ensuring delivery of that work, with robust quality assurance and rigorous adherence to ethical standards; Lead your division in developing strong stakeholder engagement and communication skills to enable your division to prioritise resources against the most important and potentially impactful needs; Focusing the work of your team on improving the quality of our statistics production by building modern statistical pipelines, making use of cloud technology as part of delivering on the plan for ONS economic statistics and the ONS Survey Improvement and Enhancement Plan for Economic Statistics both of which were published in 2025. This will also include examining and developing AI based apps to safely integrate into statistical production workflows to improve quality and deliver efficiencies; Leading on ONS's relationship with Cabinet Office in terms of the Joint Data and Analysis Centre (JDAC) where "Joint" is joint between ONS and Cabinet Office, leading the Analytical Hub which works closely with Cabinet Office data scientists and analysts on key Cabinet Office issues; Lead the CDS AI work with the international community, working with colleagues in the ONS's International Relation and International Development Teams and with colleagues in FCDO to develop and deliver a coherent portfolio of international work; Ensure proper project management and budgetary responsibility; Play a visible leadership role in the wider public sector data science community, working closely with the Government Analysis and Government Digital and Data Functions as needed; Be a proactive member of the Senior Civil Service, working closely with colleagues in ONS and across Government. For more information, please refer to candidate pack attached. Person specification Candidates are expected to evidence these criteria within their CV and Personal Statement: Experience of shaping strategy, policy, and operations, working with diverse set of internal and external senior stakeholders from problem-definition to delivery; Abroad knowledge of the data science and AI landscape and the use and application of data science and AI within Government and other sectors; Experience providing inclusive leadership to lead and develop a high-performing multi-disciplinary technically strong division with a track record of creating a culture of innovation and continuous improvement and delivering impactful applied data science and AI work; Experience of cross-organisation working to take innovative prototypes and proofs of concept to full implementation into business systems; Experience of successful portfolio and delivery management; Excellent communication skills and senior stakeholder engagement skills to identify the value and limitations of data science and AI solutions.
Principal Solution Consultant Department: Microsoft Employment Type: Permanent Location: Remote, UK Description As the Principal Solution Consultant, you will work alongside Industry Leads, Business Development and Account Managers, Solution Managers, Solution Leads and Practice Leads (PL) and own the detailing of the multi domain solutions for our clients. You must have a solid understanding of the challenges and opportunities that our clients are facing within themselves and within their industry, and how these can be addressed using emerging technologies and cloud services across the following domains: Modern Workplace: AI & Automation: Copilot and Power Platform Business Change and Adoption Contact and Collaboration: Voice and Contact Centre Employee Experience: Endpoint, M365 and Viva Cloud Native Platforms: Azure, AWS and Private Cloud Security Practice: M365, Fortinet, SOC, SIEM, etc. Software Engineering: AppDev and Data & AI This should be combined with experience and high level understanding of large scale cloud solutions architecture, novel commercial and delivery models, helping clients transforming into an AI powered, cloud first business, developing new services using digital, becoming more agile and resilient. We are looking for candidates who have a broad set of technology, delivery, and commercial skills, who can demonstrate an ability to shape our client's transformation agenda, innovation roadmaps and new operating models. Key Responsibilities Client facing: Build a meaningful understanding of each industry's prevalent business and technology challenges and opportunities. Continually engage our client's C suite and heads of services to discover their business requirements (i.e. opportunities, threats and challenges) and use this information to assist in the identification of potential sales, solutions and capabilities pull through from Nasstar. Align their business goals and imperatives with well formed technology roadmaps powered by Microsoft and AWS cloud technologies and services. Provide client advisory services and thought leadership to your industry accounts broadly. Growth forecasting and planning: Uncover transformation opportunities across cloud, AI and other emergent technologies. Build sales opportunity pipelines in line with Nasstar's annual growth targets. Increase our share of wallet with key clients in your aligned industries. Solutioning of large and complex deals: Develop and describe compelling value propositions in response to the client's requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Shape the end to end solutions with the right business value for the client, at the right price point, with the right commercial construct, and appropriate risk profile. Shape the end to end solution with the right technologies and delivery methods, to drive the transformation required by our clients. Deliver concise and impactful presentations on the value propositions and technical topics in front of a senior audience, including C Levels. Direct the Solution Managers and Leads on scoping the technical solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Direct the Solution Architects on scoping the managed services solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Where required, lead the proposal and statements of work development and guide this through the relevant reviews, approval, and contracting workflows, seeking buy in from PLs and PMO from concept to deal closure. Lead peer reviews with Nasstar and client stakeholders to gain solution and delivery approach approval and sign off, ensuring the solution is commercially sound. Portfolio and industry PoV development: Develop and describe compelling industry points of view and inform Nasstar's portfolio on the potential of industry solutions. Develop and describe value propositions in response to the industry requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Growth and personal development: Stay educated on new and emerging transformation approaches and methodologies. Be a lead contributor to Nasstar's Communities of Practice for the purpose of developing and sharing relevant transformation / delivery approaches, processes and standards. Understand the strategic direction set by Nasstar leadership, as it relates to team goals. Skills, Knowledge and Expertise Minimum of 10 years of delivering transformational programmes/projects, including scope that includes managed services and outsourcing. Microsoft specific Data & AI skills / background, i.e. Fabric & Foundry. Extensive experience in project delivery methodologies (agile, waterfall) and client account delivery management. Minimum of 10 years lead large scale solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900). Benefits What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
Feb 27, 2026
Full time
Principal Solution Consultant Department: Microsoft Employment Type: Permanent Location: Remote, UK Description As the Principal Solution Consultant, you will work alongside Industry Leads, Business Development and Account Managers, Solution Managers, Solution Leads and Practice Leads (PL) and own the detailing of the multi domain solutions for our clients. You must have a solid understanding of the challenges and opportunities that our clients are facing within themselves and within their industry, and how these can be addressed using emerging technologies and cloud services across the following domains: Modern Workplace: AI & Automation: Copilot and Power Platform Business Change and Adoption Contact and Collaboration: Voice and Contact Centre Employee Experience: Endpoint, M365 and Viva Cloud Native Platforms: Azure, AWS and Private Cloud Security Practice: M365, Fortinet, SOC, SIEM, etc. Software Engineering: AppDev and Data & AI This should be combined with experience and high level understanding of large scale cloud solutions architecture, novel commercial and delivery models, helping clients transforming into an AI powered, cloud first business, developing new services using digital, becoming more agile and resilient. We are looking for candidates who have a broad set of technology, delivery, and commercial skills, who can demonstrate an ability to shape our client's transformation agenda, innovation roadmaps and new operating models. Key Responsibilities Client facing: Build a meaningful understanding of each industry's prevalent business and technology challenges and opportunities. Continually engage our client's C suite and heads of services to discover their business requirements (i.e. opportunities, threats and challenges) and use this information to assist in the identification of potential sales, solutions and capabilities pull through from Nasstar. Align their business goals and imperatives with well formed technology roadmaps powered by Microsoft and AWS cloud technologies and services. Provide client advisory services and thought leadership to your industry accounts broadly. Growth forecasting and planning: Uncover transformation opportunities across cloud, AI and other emergent technologies. Build sales opportunity pipelines in line with Nasstar's annual growth targets. Increase our share of wallet with key clients in your aligned industries. Solutioning of large and complex deals: Develop and describe compelling value propositions in response to the client's requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Shape the end to end solutions with the right business value for the client, at the right price point, with the right commercial construct, and appropriate risk profile. Shape the end to end solution with the right technologies and delivery methods, to drive the transformation required by our clients. Deliver concise and impactful presentations on the value propositions and technical topics in front of a senior audience, including C Levels. Direct the Solution Managers and Leads on scoping the technical solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Direct the Solution Architects on scoping the managed services solutions, estimates and delivery approaches that best fit the ways of working which is specific to each client. Where required, lead the proposal and statements of work development and guide this through the relevant reviews, approval, and contracting workflows, seeking buy in from PLs and PMO from concept to deal closure. Lead peer reviews with Nasstar and client stakeholders to gain solution and delivery approach approval and sign off, ensuring the solution is commercially sound. Portfolio and industry PoV development: Develop and describe compelling industry points of view and inform Nasstar's portfolio on the potential of industry solutions. Develop and describe value propositions in response to the industry requirements, informing win strategies and calling out Nasstar unique selling points (USPs) and proof points using our Polaris Framework and ICC capabilities. Growth and personal development: Stay educated on new and emerging transformation approaches and methodologies. Be a lead contributor to Nasstar's Communities of Practice for the purpose of developing and sharing relevant transformation / delivery approaches, processes and standards. Understand the strategic direction set by Nasstar leadership, as it relates to team goals. Skills, Knowledge and Expertise Minimum of 10 years of delivering transformational programmes/projects, including scope that includes managed services and outsourcing. Microsoft specific Data & AI skills / background, i.e. Fabric & Foundry. Extensive experience in project delivery methodologies (agile, waterfall) and client account delivery management. Minimum of 10 years lead large scale solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900). Benefits What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
policyRecycling Waste Sourcing Manager page is loaded Recycling Waste Sourcing Managerlocations: Penrith: Wetherbytime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 2, 2026 (26 days left to apply)job requisition id: JRHeidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Recycling Waste Sourcing Manager £43,000 + Bonus Company Car Hybrid Working Join Heidelberg Materials UK one of the world's leading building materials manufacturers, and help us shape a sustainable future. As part of our commitment to the circular economy , we're investing heavily in aggregate recycling and the recovery of construction and demolition materials.We're looking for a Recycling Waste Sourcing Manager to lead the sourcing and procurement of Construction & Demolition waste materials-including concrete, asphalt, brick, and other inert aggregates-for our recycling operations. This role is critical to ensuring a reliable, compliant, and cost-effective supply of raw materials for producing recycled aggregates used in construction and infrastructure projects. What you'll do: Develop and execute sourcing strategies for recyclable aggregates. Build strong relationships with demolition contractors, construction firms, municipalities, and landfill operators. Negotiate contracts and pricing to ensure sustainable procurement. Monitor material quality and compliance with regulations. Collaborate with logistics and operations to streamline material flows. Track market trends and provide data-driven insights to senior leadership. Drive ethical and environmentally responsible sourcing practices aligned with circular economy principles. What we're looking for: Deep understanding of C&D waste streams and aggregate recycling. Strong negotiation and stakeholder management skills. Experience managing waste supply chains at scale. Commitment to sustainability and regulatory compliance.This is your chance to make a real impact in the transition to greener construction. Apply now and help us build a more sustainable future. At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people. Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) Disability Confident 5% Club (Platinum) Mates in Mind Clear Assured STEM Ambassador MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunitiesAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
Feb 27, 2026
Full time
policyRecycling Waste Sourcing Manager page is loaded Recycling Waste Sourcing Managerlocations: Penrith: Wetherbytime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 2, 2026 (26 days left to apply)job requisition id: JRHeidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Recycling Waste Sourcing Manager £43,000 + Bonus Company Car Hybrid Working Join Heidelberg Materials UK one of the world's leading building materials manufacturers, and help us shape a sustainable future. As part of our commitment to the circular economy , we're investing heavily in aggregate recycling and the recovery of construction and demolition materials.We're looking for a Recycling Waste Sourcing Manager to lead the sourcing and procurement of Construction & Demolition waste materials-including concrete, asphalt, brick, and other inert aggregates-for our recycling operations. This role is critical to ensuring a reliable, compliant, and cost-effective supply of raw materials for producing recycled aggregates used in construction and infrastructure projects. What you'll do: Develop and execute sourcing strategies for recyclable aggregates. Build strong relationships with demolition contractors, construction firms, municipalities, and landfill operators. Negotiate contracts and pricing to ensure sustainable procurement. Monitor material quality and compliance with regulations. Collaborate with logistics and operations to streamline material flows. Track market trends and provide data-driven insights to senior leadership. Drive ethical and environmentally responsible sourcing practices aligned with circular economy principles. What we're looking for: Deep understanding of C&D waste streams and aggregate recycling. Strong negotiation and stakeholder management skills. Experience managing waste supply chains at scale. Commitment to sustainability and regulatory compliance.This is your chance to make a real impact in the transition to greener construction. Apply now and help us build a more sustainable future. At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people. Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) Disability Confident 5% Club (Platinum) Mates in Mind Clear Assured STEM Ambassador MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunitiesAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
