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CMA HR Division is delighted to be supporting a growing organisation as they seek an experienced Learning & Development Programme Manager to lead the transformation of their training offering on a Fixed terms contract for the next 18 months. This is an exciting opportunity to join a business undergoing brand and cultural evolution, where the successful candidate will play a pivotal role in shaping and standardising learning excellence across multiple sites. Working closely with the in-house Training Academy and senior stakeholders, the L&D Programme Manager will review current training provision, modernise content and delivery, and embed a consistent, future-fit learning framework that supports capability, engagement and organisational performance. What will the Learning & Development Programme Manager role involve? Lead a comprehensive review of existing training programmes to assess quality, consistency and business alignment Partner with the internal Training Academy to redesign and enhance learning content and delivery methods Ensure all training materials and development pathways reflect and reinforce the organisation s evolving brand and culture Standardise the learning experience across a multi-site operation, creating scalable, role-specific and leadership pathways Support both compliance and behavioural development needs, ensuring programmes remain relevant and engaging Implement learning metrics and feedback tools to measure effectiveness and drive continuous improvement Act as the central coordination point between HR, operational leaders and the Training Academy to ensure joined-up delivery Suitable candidate for the L&D Programme Manager vacancy: Proven background in Learning & Development, Training Management or Programme Management Experience reviewing, designing and embedding high-quality training within multi-site or complex organisations Confident working with in-house trainers and senior stakeholders to drive change and modernisation Strong project management skills with the ability to balance strategic oversight and hands-on delivery Commercially aware with a passion for creating consistent, scalable learning solutions Excellent communication, influencing and relationship-building skills If you are passionate about driving learning initiatives and building talent capability in a fast paced, commercial environment, this is an exciting opportunity to take the next step in your career. CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications

This role is open to those not currently operating at a Director level. Those at Senior Assoicate / Associate Director level will be provided with the necessary training. Role Overview The newly created role of Cambridge Regional Director provides a fantastic opportunity for someone with outstanding project leadership and people management capabilities to develop and shape a new office. The position will be based in Cambridge but in your first month you will be asked to spend some time in other offices to get an understanding of the culture and processes. At a time of exciting expansion, the role will contribute to the wider growth of the business and provide ongoing opportunities for personal growth and development. The role will be closely supported by our strong leadership and engineering team. You will be the first hire on the MEP side in Cambridge, giving you the full reigns to build a team and shape the office in a vision that aligns with the company's founding directors. The Company: The company currently has two offices and is expected to turn over 4.5m this year. At present, there are around 35-40 heads in the business, made up of MEP and Sustainability staff. The founding directors are former senior figures at large engineering firms who decided to make start their own business (which will remain as a partnership). Key Roles and Responsibilities The role will require an equal split of time to be spent on project leadership and management of the local team. The remainder of time will be spent nurturing client relationships in addition shaping and monitoring execution of the office and regional business plan. The key responsibilities are: To deliver outstanding Project Leadership across complex high value projects, working closely with members of the team, contractors and clients to ensure successful outcomes. To inspire and further develop a high performing team, utilising excellent people management skills to enable every member to be their best. To promote and role-model a positive office culture which aligns with our Values to enhance the success of the local, and where appropriate, wider team. To build and sustain excellent relationships with clients and prospective clients to identify and convert further revenue opportunities. To drive the execution of the Bristol office business plan, including contributing to successful financial performance. Collaborating effectively with others at all times to do so. Person Specification The following skillsets are required: Currently operate at Director or Associate Director level, preferably Chartered, in a Building Services related environment. Possess a track record of delivering high quality and transformative engineering projects, demonstrating highly effective project leadership capabilities in doing so. Excel as an inspirational and passionate manager of people, with proven experience of building and sustaining high performing teams and developing individuals to achieve great things. Be motivated by, and ideally have demonstrable experience of, promoting a positive culture within a team/office environment. Be effective at developing and sustaining enduring client relationships to identify and convert ongoing business opportunities. Naturally exhibit excellent collaborative and interpersonal skills, including written and oral communication, presentation, persuading, negotiating and influencing. Be competent at writing fee proposals, forecasting revenue, invoicing and managing subcontractor relationships. Be a self-starter with a can-do attitude that identifies and solves problems, escalating when appropriate. Be proficient in IT, with a strong and effective knowledge of engineering tools and platforms. Other Package - (Apply online only)k salary, depending on experience, alongside other benefit discussions - performance related bonus, 8% pension contribution, 9 day-fortnight etc. Opportunity to be part of a future ownership model (in development). Given the nature of the role, this is an office-based position and therefore a minimum of 3, preferably 4 days per week in the office. Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

A leading infrastructure services operator require a Category Manager with experience across Facilities Management (FM) spend area. Applicants need a demonstrable track record in developing procurement and category management strategies, within FM. The Category Manager - FM will join the Category Management team, reporting into a Procurement Director. Category Management within this organisation entails; supply market analysis and liaison, stakeholder partnering, procurement strategy development and implementation, and post-signature supplier relationship and contract management. FM services are delivered across a number of UK locations, and the spend for the category is c 20m across hard and soft FM - HVAC, M&E, Maintenance, Security, Cleaning, Catering, Landscaping etc. Specific duties of the Category Manager include: Develop, implement and manage Category Strategies across the Facilities Management Category Engage with the Facilities Management supplier landscape Stakeholder collaboration and partnering - increase engagement with the business, develop scope of works Monitor and manage supplier performance across a portfolio of contracts, ensuring contract compliance and value delivery. Supplier risk mitigation activities Seek opportunities to reduce suppliers, leverage spend and increase efficiencies Improve use of data within the FM category - increase management information, utilise dashboards, trackers etc. Collaborate with Procurement Leadership, Sourcing Teams and Category Managers to drive; best practice, process improvement and compliant procurement processes Category Manager applicants should meet the following criteria: Experience within a strategic procurement role, that has entailed the development of procurement strategies and / or category plans, both pre and post signature Some experience across the Facilities Management Category, both hard and soft FM (catering, cleaning, pest control, waste, energy, security, HVAC, M&E, utilities, Building Management Systems etc. Applicants can have experience in any industry - those with experience of multi-site organisations, with remote stakeholders and assets may get up and running quicker Excellent stakeholder partnering skills Ability to raise the profile of procurement and demonstrate to the business the value of category management

Birmingham, Bristol, Cambridge, Edinburgh, Leeds, London, Manchester, Newcastle, Reading Business Line Job Type Permanent / FTC Date published 01-Jan-2025 16372 Connect to your Industry Deloitte's Financial Investors Indirect Tax team has grown rapidly and to continue that growth is looking to recruit high calibre individuals at Manager level. The Indirect Tax Practice is regarded within the firm as one of the leading and most successful service lines, with a reputation for being proactive, entrepreneurial, successful and fun to work with. We reward our employees on merit and not time served. Working for us will present you with the opportunity to get involved with high profile clients and expand your horizons. Within the Indirect Tax practice, through the merging of our successful M&A and Real Estate indirect tax teams in 2019 we formed a Financial Investors team. It has seen consistent and significant growth since then (both in revenue and team size). The team has exciting plans for even further growth over the coming years, operating in an area considered a major priority. The team sits within the Indirect Tax group and primarily works alongside Deloitte's Financial Investors Tax team - one of the most dynamic and fast-growing areas of the business. The team advises across all aspects of VAT for our financial investor clients - working on many of the highest value private equity and real estate transactions in the UK and Europe, supporting high profile investment businesses on their VAT positions and advising private equity backed businesses in all sectors. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Working in Deloitte's Financial Investors VAT team will present any new member with the opportunity to become involved in challenging and interesting work, where innovation is welcomed, and team spirit is vibrant and sociable. Having formed a diverse and successful team of 30+ individuals, led by 4 Partners, we are now looking to bring in additional experienced individuals to join the team, help us pursue new growth opportunities and bring a fresh perspective. We are looking for people with experience in the working on transactions and / or real estate matters. Your skill set will be enhanced with us, and there will be plenty of opportunity for you to progress quickly, as you work on engagements involving a diverse range of clients with specific needs and requirements. As you are given the autonomy to establish your own contacts within a client and reach your own solutions your independence will be accelerated. It is up to you to take this independence and build your own network. Whilst autonomy is encouraged the team network will always be available when you need support and advice. You will have responsibility for: Leading small teams day-to-day on client engagements (likely to be a balance of transaction projects and advisory work), supported by a Director or Partner Assisting with deepening relationships with clients and targets, contributing to winning new work Assisting with developing Analysts with hands on advice and support Input into development of new market opportunities locally, nationally and internationally with an opportunity to lead the market development of the new ideas Working closely with colleagues in other parts of the firm Helping to shape the culture and goals of the team, ensuring it remains a great place to work Having a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; having a clear understanding of the firm's commitment to creating a more inclusive culture Connect to your skills and professional experience To qualify for the role, you must have: Relevant experience either in practice, industry or with HMRC Excellent client facing, relationship building and business development skills, coupled with commercial awareness within a relevant industry The ability to be proactive, identify opportunities, take early responsibility and lead project teams Connect to your business -Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious" -Oliver, Tax Consulting "The best part of my job at Deloitte is working in a forward-thinking team and working on high profile projects. I also feel like I'm constantly exposed to new ideas and skills, which is great for learning and professional development" -Ben, Real Estate Our hybrid working policy You'll be based in one of our UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day . click apply for full job details

Role Title: Senior Service Quality Manager Duration: 12 month initial contract Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose / summary Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness. This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice-to-have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub, CI/CD pipelines, Ansible Containers & Cloud: Docker, Kubernetes; exposure to AWS/Azure/GCP Comfort with Java application support (log analysis, threads, JVM basics) Compliance mindset: understands data protection, resilience, disaster recovery in banking Nice-to-Have Kafka, Vault/Secrets management, Terraform Experience with ServiceNow/Jira for Incident/Problem/Change Prior work in OBKYC, CIB, or Private Banking onboarding flows Coordinated with SRE/DevOps globally (follow-the-sun model) Onboarding and Know Your Customer (OBKYC) Value Stream The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers. This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Service Quality Lead to join the Client Services and OBKYC Technology group. The role can be based in Poland or Canada but will work with our teams globally. About Onboarding and Know Your Customer Value Stream OBKYC scope incorporates onboarding products, platforms, and a delivery capability particularly suited to client-aligned agile delivery at pace. The products provide our CIB and Private Banking client base with onboarding capabilities to enable a best-in-class staff and client experience. Solutions are tailored to suit the client's needs, from Treasury depts of large multi-nationals to sole traders. The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced Service Quality Lead to join the team. In this role, you will: Incident Management: Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards. Collaboration: Work closely with application support teams to resolve escalated issues and implement fixes for production systems. Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution. Problem Management: Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. Ensure team readiness for on-call support and efficient incident handling. To be successful in the role, you should meet the following requirements: Minimum of 8 years of experience in IT production support. Proven experience supporting complex banking applications in a global banking environment. Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non-technical stakeholders, including bank operations and compliance teams. Soft Skills: . click apply for full job details

Mechanical Operations Manager - M&E Building Services Contractor based in Hampshire £90,000 to £105,000 reflective of experience, plus company car or car allowance, performance bonus and benefits package. About the Company An established and highly respected mechanical building services contractor with a strong reputation for delivering high quality projects across the commercial, healthcare, educati click apply for full job details

Join our market-leading Life and Pensions strategy consulting team, widely recognised by our clients for original insight and deep sector expertise. Create impactful strategies: our work is highly varied, advising on some of the most ambitious strategic programmes in the sector, including: New product development and market entry analysis Customer and adviser strategy Commercial analysis and business case construction Strategy input to digital transformation or delivery programmes Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK's largest pension providers, wealth managers and insurers Learn from world-class experts: As well as being strategy experts, bridging the gap between strategy and execution is at the heart of what we do. We work closely with Deloitte experts in digital, marketing, risk, product, M&A and actuarial, learning from each other and bringing the best of Deloitte to our clients. Build a brand: Everyone in our team brings unique skills and experience. We take time to help each other develop a domain of expertise, building what we are known for as individuals and in the market. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Manager you will be delivering strategy work for our clients day-to-day. While no two projects are the same, you will typically be leading a workstream within a larger engagement, managing a small number of analysts or consultants, with oversight and support from a Strategy Manager or senior colleagues as needed. You'll play a vital hands-on role in designing and executing the strategic analysis required, conducting research and assembling evidence, distilling insights and constructing strategic recommendations. At times the role will include working with our customer research and proposition design teams. Alongside strong strategy skills, we particularly welcome applications from candidates with experience in marketing, customer strategy or life and pensions proposition design. The nature of the work we do includes: working with clients to understand and define strategic choices ahead of key investment decisions traditional evidence-led analysis to identify market development opportunities to support client strategies determining the optimum business or commercial model to effectively deliver client objectives helping our clients configure effectively and develop their ability to deliver operational excellence in specific areas identifying new ways of working that will stimulate innovation and growth, and lead to better decision-making guiding and supporting clients through imagining, defining and delivering their digital journey to enable competitive advantage The team: The role sits within the Life and Pensions practice, part of Deloitte's Insurance Strategy Consulting team. You will join and learn from a group of experienced Senior Strategy Consultants and Managers with expertise across customer and adviser strategy, wealth management, financial planning and taking new products to market. You'll also benefit from being part of the wider Insurance Strategy community. Beyond the Strategy team, you will build a network with Pensions and Life experts across Deloitte, in digital, marketing, M&A and operations consulting lines. Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. As a Manager your responsibilities will include: Executing rigorous and insightful analysis to build an evidence base to support strategy development and change Mastery of strategy tools and frameworks to solve client problems, and sharing best practice within the team Independently leading a workstream or small project Managing and mentoring junior colleagues to ensure successful project delivery Relationship management: working closely with clients and internal stakeholders, developing strong professional relationships and liaising across Deloitte to deliver a seamless client experience Proactively developing your own skills, seeking feedback, building knowledge, and sharing your insight with colleagues Supporting development of the Insurance Strategy community and team, and supporting business development with clients Connect to your skills and professional experience We are looking for individuals who are trained in strategy and want to build a career in financial services consulting. Direct experience of strategy consulting within a consulting firm, or a strategy-related qualification (e.g. MBA or equivalent) Proven experience of working directly in the Life and Pensions market and a desire to build a career in this area A strong understanding of Life and Pensions propositions, product and regulatory landscape Good understanding of how to construct and evidence strategic arguments, and creativity in identifying evidence sources A strong academic track record Flexibility to travel Any sector specific qualifications (e.g. courses or relevant certificates) Experience in proposition design and delivery Experience in marketing or customer strategy Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Strategy and Business Design The experts in our teams in Strategy and Business Design are trusted advisors to CEOs and their wider organisations. Whether that's launching a new arm of a business, anticipating new and emerging risks or collaborating with other teams, we work on a huge range of varied projects. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Risk & Transactions Advisory Our hybrid working policy You'll be based in Edinburgh or London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for click apply for full job details

About the Role Grade Level (for internal use): 12 Job Title: Associate Director, Regulatory Operations - Managed Services Location: London Department: Cappitech Consulting Reports To: Director, Head of Regulatory Operations-Managed Services Job Summary: Managed Services Lead for Regulatory Operations in Transaction Reporting will oversee the transaction reporting process to ensure compliance with regulatory requirements. This role will involve managing a team, developing and implementing operational strategies, and collaborating with various stakeholders to enhance reporting efficiency and accuracy. As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical. Responsibilities Functional owner of the transaction reporting regulatory operations unit within a Tier 1 Asset Manager Serve as the people manager for a team of onshore and offshore managers, senior analysts and analysts in providing training, mentorship, performance evaluations, etc. Serve as the strategic advisor to business stakeholders for the "change the bank" and "run the bank" workstreams Optimize and improve current BAU reporting process, infrastructure, data quality Contribute to the global G20 and SFTR transaction reporting program supporting EMIR, ASIC, MAS, SFTR, etc., ensuring alignment with regulatory requirements and business objectives. Collaborate with technology, compliance, product, and other internal teams to gather requirements and implement policies. Act as an escalation point for reporting exceptions and structural reporting challenges. Participate in control testing, audits, and regulatory exams as required Drive automation and standardization solutions based on business needs and demand. Provide insights, metrics and feedback on critical issues, common themes and implement solutions to address gaps Prioritize and track reporting enhancements in collaboration with internal and external stakeholders. Coordinate calculations and communications related to 'errors and omissions' in reporting. Work closely with technology teams and vendors to develop and enhance reporting tools and workflows. Assist in the continuous improvement of client's trade reporting process and overall reporting control framework, contributing to process enhancements and quality assurance efforts to drive measurable improvements in reporting completeness, accuracy, and timeliness. Candidate Requirements Bachelor's degree required. Minimum 7+ years of experience in regulatory transaction reporting within a major buy-side institution, top-tier investment bank, or management consultancy. Hands on experience with regulatory reporting operations such as EMIR, ASIC, MAS, SFTR, or CFTC/SEC-SBSR is essential. Deep expertise in regulatory transaction reporting regimes and technical specifications Strong risk management awareness with the ability to identify risk events and escalate appropriately to senior management. Solid understanding of derivatives, transaction information and reference data, with the capability to interpret requirements, source relevant data, and translate findings into internal workflows. Broad knowledge of front, middle, and back-office functions within financial institutions. Broad understanding of market infrastructure in OTC and ETD derivatives including trading venues, clearing houses and service providers. Solid understanding of trade lifecycles. Proven track record in owning and implementing new processes and driving change management initiatives. Demonstrated ability to lead projects and processes with clear plans, objectives, timelines, and successful outcomes. Skilled in independently creating and presenting executive summaries and management updates. Strong influencing skills with the ability to lead and motivate stakeholders across teams and the wider organization. Clear and effective communication style, and comfortable engaging with clients, senior leaders and various internal/external stakeholders. Solution-oriented mindset with a history of successfully implementing, standardizing, and improving processes. Excellent collaboration skills for managing projects across global teams, combined with the ability to work independently as a self-starter. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person . click apply for full job details

Network and Compliance Administrator Reporting to: Head of Compliance Salary: Competitive, dependent on experience Contract type: Full Time (35 hrs per week), Permanent Location: Newark, NG24 1BS (remote/hybrid working) Who are we: Fiducia Commercial Network is a trading name of The Fiducia Network Ltd which is a commercial finance Appointed Representative (AR) network. Our mission is to evolve, manage, and maintain the network of choice for the commercial finance broker with a duty of care, best customer outcomes and the needs of the SME at the heart of all they do. Building long-term broker-client relationships in an industry that has for far too long been just about the transaction. Quality support from qualified professionals, offering evidence-based guidance for all business in all sectors, going through the many and varied stages and phases of running a business. The Role: The Network and Compliance Administrator is responsible for supporting effective onboarding and ongoing administration of Appointed Representatives (AR s) within the Network. This role also provides essential assistance to the Compliance team, ensuring adherence to regulatory and compliance requirements in line with relevant frameworks, policies, and standards. The ethos of the compliance team is to support the health of the business and protect consumer outcomes with expert knowledge, support, and challenge. Key Roles & Responsibilities: Monitor the firm s appointed representatives, ensuring all relevant regulatory requirements are met through client file checking. Support Operations Manager and Network Managers administrative duties as required. Ensure the firm s prospective appointed representatives are effectively and efficiently on-boarded. Complete tasks within the compliance monitoring plan. Maintain the White documents used by the appointed representatives and ensure they are kept up to date, and the appointed representatives are aware of any changes made. Maintain the firm s compliance with Consumer Duty and report any concerns to the Head of Compliance. Research customer complaints and queries in line with the firm s Consumer Duty obligations. Complete data related queries in line with the firm s Data Protection obligations. Assist with answering queries raised by the appointed representatives in a timely manner. Feeds data and narrative to the Head of Compliance and ensure these are of high quality and accurate. Comply at all times with the Compliance Training & Competence Scheme of the firm. Comply at all times with the requirements of the Financial Services and Markets Act 2000, and the FCA Principles, Code of Practice. Required Qualifications/Expertise: Experience in a similar role and a passion for providing exceptional customer service. Experience of managing workloads and administration with a proven track record of multi-tasking and working to deadlines. Work in a consistent and compliant manner to FCA standards. Technical: Excellent attention to detail. Ability to understand data. Good presentation and communication skills. Proven ability to maintain and build strong collaborative working relationships. Good organisational skills. Good ability to prioritise workload. Strong skills in Microsoft Office and general IT. Interest in finance and compliance. Behavioural: Excellent written & Verbal communication skills. Experience of collaborating with internal and external stakeholders. Proven planning ability - identifying priorities and actions to assist in delivering results. Personal resilience and ability to respond positively to pressure. Interested? Please apply with your updated Cv. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Please see the full job pack on our recruit page, you'll be forwarded here once you press apply. THE ROLE: The Service Manager plays a central role in ensuring that every young person who engages with Empire Fighting Chance receives high-quality, personalised support. In this role, you will ensure that every young person who connects with Empire Fighting Chance receives an outstanding experience. You will oversee the full journey of young people through our programmes. From referral and assessment to onboarding, scheduling and progression. You will ensure their experience is safe and impactful. You will champion a safety-aware culture across the organisation, embedding safeguarding into everyday practice and leading on case management and risk mitigation. This role is key to building a strong operational foundation for our Centre of Excellence in Bristol. Through strategic management, attention to detail, and a commitment to continuous improvement, you will help shape an environment where young people feel safe, supported and empowered. WHAT YOU LL DO: 1. Manage the recruitment of young people Accountable for the recruitment of suitable young people onto the programmes of Empire Fighting Chance. Implement a robust referral criteria process to ensure that Empire Fighting Chance targets the young people that it best supports.Contribute to the development of a bank of recommended organisations to share with those young people who do not meet the charity s referral criteria. Contribute to the development of a bank of recommended organisations to share with those young people who do not meet the charity s referral criteria. Ensure the recruitment of young people for different Empire programmes meets organisational, grant and contractual targets. Provide oversight of all referral partnerships held by Empire Fighting Chance, ensuring all are working as well as they can. Ensure the charity collects robust and accurate information from referral partners on young people signposted to Empire Fighting Chance. Contribute to building intelligence of local systems within Bristol to shape how we recruit young people, including understanding the education, Special Educational Needs and mental health landscapes. Ensure the recruitment of young people onto EFC programmes follows a robust quality assurance process, using data to inform and strengthen existing processes 2. Manage the triaging and scheduling of young people Accountable for ensuring young people participate in the right programme with the right coach mentor or therapist at the right time. Improve the prioritisation criteria to ensure that the charity fast tracks individuals who are most in need of support. Identify new approaches to managing the charity s waiting list, ensuring the programmes can meet their needs and offer the correct resources to support them. Implement our assessment process to ensure Empire Fighting Chance gains a full and accurate understanding of each young person s needs and circumstances. Implement a process to match young people with the most appropriate Empire Fighting Chance programme and coach mentor/therapist. Strengthen the scheduling process of young people s programmes at Empire Fighting Chance. 3. Manage a safety aware culture Accountable for developing of a culture where safeguarding and safety are embedded into every aspect of our work. Champion a safety-aware culture across the organisation, embedding safeguarding into everyday practice. Be a key part of the safeguarding team and ensure robust safeguarding practices are implemented across all areas of the charity. Lead on safeguarding case management, including referrals, reporting, and liaison with external agencies. Identify, assess and mitigate safeguarding risks in programme delivery and organisational operations. Empire Fighting Chance is a charity () and a company limited by guarantee () registered in England and Wales. 4. Manage young people s Empire Experience Accountable for Empire Fighting Chance giving young people the best possible experience (outside of the delivery of programmes). Identify and implement improvements to The Mill boxing gym to ensure that young people feel safe and have an enjoyable experience (while retaining the look and feel of a real boxing gym). Oversee the onboarding process to ensure that young people have the best possible start to their Empire experience. Work alongside the Head of Programmes and Community Outreach Manager to develop a bank of local organisations and services that young people can be referred onto during or after their programme. Ensure this information is shared with coaches and therapists so they can communicate it to the young person. Oversee the offboarding process that will support young people to continue their development after leaving Empire Fighting Chance (e.g. resources and pathways for young people internally and externally). Use data and insights from young people to improve their experience. 5. Manage the provision of family liaison/support Accountable for providing support to parents/carers of young people. Work alongside the Family Liaison Officer to enhance the information, advice, guidance and support provided to parents and carers to ensure young people engage with their programme. Oversee the development of practices and interventions that can provide support to parents and carers that will, in turn, have benefits for young people. 6. Line management of a team Provide strategic direction to a small team in a supportive manner. Provide clear direction, support and motivation to team members, ensuring the Centre of Excellence objectives and the experience of young people is central to all decision making. Set clear performance goals and expectations for each function area within the operations team to ensure EFC programmes are operating to the highest standards and at optimal capacity. Ensure the team receive regular CPD and are equipped with the skills and knowledge to best support young people (many with complex needs). Extended closing date: Sunday,10th Jan, :30

Area Sales Manager - Electrical Cable Management Job Title: Area Sales Manager Electrical Cable Management Solutions Industry Sector: Cable Ducting, Cable Management, Electrical Trunking, Cable Trunking, Floor Boxes, Storage Boxes, Electrical Wholesalers, Building Services, Electrical & Mechanical Supplier, Electrical Contractors, M&E Contractors, Main Contractors, Switchgear, Lighting, LED, Insta click apply for full job details

Prospectus are excited to be working with our client to help them recruit for an individual giving manager to join their team. The organisation is the UK s LGBT+ anti-abuse charity. Founded in 1982, Galop has been championing the safety of the LGBT+ community for over 40 years. The charity works directly with thousands of LGBT+ people who have experienced abuse and violence every year. They run four national support helplines: for victims and survivors of domestic abuse, survivors of so-called conversion therapy , survivors of rape and sexual violence, and LGBT+ people who have experienced hate crime. They provide advocacy services, both in London and nationally, for victims who need longer-term support. They are a service run by LGBT+ people, for LGBT+ people, and the needs of the community are at the centre of what they do. This role is offered on a full-time permanent contract basis paying a salary between £41,534 to £44,749 (including Inner London Weighting of £4,009) per annum with flexible hybrid working arrangements at their London office. The charity started investing in Individual Giving in October 2023, with some key foundation building and early fundraising activity having taken place since then. This role aims to develop and secure a diverse range of funding streams to deliver their ambitious fundraising growth plans over the next 3 years. The post holder will work with the Head of Fundraising and Comms to grow their income from individuals, to ensure the long-term stability of the charity, helping them to deliver support to as many victims and survivors of abuse as possible. They are looking for someone with demonstrable experience of developing and managing individual giving strategies with demonstrable success in growing income. They are looking for a candidate with demonstrable experience of creating engaging propositions and implementing and managing supporter journeys. The ideal candidate will have experience of fundraising within victim support, VAWG, or LGBT+ causes. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.