Job title: Service Contracts Manager Position: Permanent - Working Nationally Division: Service Branch: Smart Buildings Reports to: Service Director learnd is looking for a BMS Contracts Manager to take full ownership of service, maintenance, and small works activities associated with the delivery for multi site and retail customers. This role ensures contractual compliance, commercial performance, strong client relationships, and seamless delivery across all assigned accounts. The role is also responsible for the direct line management of a dedicated team of service coordinators and technical specialists. The role acts as the operational lead for each contract, ensuring structured service governance, clear accountability, and effective coordination between the Remote Operations Centre (ROC), field engineers, subcontractors, and specialist technical teams to deliver consistent outcomes at scale. Key Responsibilities: Contract Management & Compliance Manage end to end BMS service and maintenance contracts across distributed retail estates. Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded. Review contract terms regularly, identifying risks, variations, or improvement opportunities. Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date. Support sales as and when required. Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews. Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate. Customer & Stakeholder Engagement Build strong working relationships with retail client representatives, FM partners, and internal teams. Hold regular review meetings, providing performance updates, reporting, and long term renewal planning. Act as the primary escalation point for service issues, complaints, and contract queries. Work with the service deliver teams and the ROC to establish the correct labour and skill requirements. Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication. Proactively identify service improvements, efficiencies, and value add opportunities to enhance customer outcomes and support contract retention and growth. Financial & Commercial Responsibilities Own commercial performance, including forecasting, margin protection, and cost control. Oversee contract renewals, variations, uplift proposals, and small works pricing. Ensure sub contractor procurement follows company processes and delivers value. Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin. Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms. Operational Delivery Oversight Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution. Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation. Monitor delivery performance across reactive, PPM, remedial and remote activities. Drive a remote first service model, maximising resolution through the ROC and technical support teams before field attendance where appropriate. Ensure consistent scheduling, prioritisation, and workflow management across a high volume multi site portfolio. Lead contract mobilisation and demobilisation activities, including asset verification, programme setup, documentation and system configuration. Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors. Required Skills & Experience Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services. Some knowledge of BMS hardware/software platforms and controls integration. Ability to communicate risks and issues in a timely and appropriate manner. Demonstrable management skills with knowledge and experience in standard methodologies. Strong decision making ability and experience in identifying potential sources of risk and their potential impact on contract success. The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external. Excellent commercial awareness and ability to interpret contract terms. Effective communicator with strong client facing and negotiation skills. Strong organisational skills and ability to manage multiple clients simultaneously. Experience coordinating high volume, multi site service operations using CAFM or service management platforms. Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities. Comfortable working with remote teams and cross functional technical specialists rather than directly supervising trade engineers. General Timely submission of all reports requested by the Service Director. As required provide assistance/support to colleagues and peers to ensure Learnd Group provide the highest levels of customer satisfaction. Contribute to continuous improvement initiatives to enhance service efficiency, customer satisfaction, and operational performance. Desirable Experience with retail or multi site customer portfolios. Some knowledge of control systems and HVAC control principles. Experience working within technology enabled or remote service delivery environments. Competencies Independence: Demonstrates required job skills and knowledge. Decisiveness: Takes responsibility for actions. Problem Analysis: Recognises potential problems and develops solutions. Creativity: Offers constructive suggestions for improvement. Management Control: Sets clear expectations. Oral Communication: Regularly communicates and works well with customers, colleagues and manager. Collaborative Working - Able to work in partnership and collaborate with colleagues across the organisation to the benefit of Learnd. Can recognise shared objectives and priorities, and work cooperatively to achieve them, putting them before personal preferences and objectives. Package & Benefits Competitive salary + Benefits Company Vehicle - Electric or Hybrid Expense for Travel and Accommodation Death in Service Policy UK Healthcare cash benefit Enhanced sickness pay policy Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy Employee Assistance Programme
Apr 03, 2026
Full time
Job title: Service Contracts Manager Position: Permanent - Working Nationally Division: Service Branch: Smart Buildings Reports to: Service Director learnd is looking for a BMS Contracts Manager to take full ownership of service, maintenance, and small works activities associated with the delivery for multi site and retail customers. This role ensures contractual compliance, commercial performance, strong client relationships, and seamless delivery across all assigned accounts. The role is also responsible for the direct line management of a dedicated team of service coordinators and technical specialists. The role acts as the operational lead for each contract, ensuring structured service governance, clear accountability, and effective coordination between the Remote Operations Centre (ROC), field engineers, subcontractors, and specialist technical teams to deliver consistent outcomes at scale. Key Responsibilities: Contract Management & Compliance Manage end to end BMS service and maintenance contracts across distributed retail estates. Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded. Review contract terms regularly, identifying risks, variations, or improvement opportunities. Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date. Support sales as and when required. Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews. Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate. Customer & Stakeholder Engagement Build strong working relationships with retail client representatives, FM partners, and internal teams. Hold regular review meetings, providing performance updates, reporting, and long term renewal planning. Act as the primary escalation point for service issues, complaints, and contract queries. Work with the service deliver teams and the ROC to establish the correct labour and skill requirements. Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication. Proactively identify service improvements, efficiencies, and value add opportunities to enhance customer outcomes and support contract retention and growth. Financial & Commercial Responsibilities Own commercial performance, including forecasting, margin protection, and cost control. Oversee contract renewals, variations, uplift proposals, and small works pricing. Ensure sub contractor procurement follows company processes and delivers value. Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin. Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms. Operational Delivery Oversight Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution. Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation. Monitor delivery performance across reactive, PPM, remedial and remote activities. Drive a remote first service model, maximising resolution through the ROC and technical support teams before field attendance where appropriate. Ensure consistent scheduling, prioritisation, and workflow management across a high volume multi site portfolio. Lead contract mobilisation and demobilisation activities, including asset verification, programme setup, documentation and system configuration. Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors. Required Skills & Experience Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services. Some knowledge of BMS hardware/software platforms and controls integration. Ability to communicate risks and issues in a timely and appropriate manner. Demonstrable management skills with knowledge and experience in standard methodologies. Strong decision making ability and experience in identifying potential sources of risk and their potential impact on contract success. The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external. Excellent commercial awareness and ability to interpret contract terms. Effective communicator with strong client facing and negotiation skills. Strong organisational skills and ability to manage multiple clients simultaneously. Experience coordinating high volume, multi site service operations using CAFM or service management platforms. Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities. Comfortable working with remote teams and cross functional technical specialists rather than directly supervising trade engineers. General Timely submission of all reports requested by the Service Director. As required provide assistance/support to colleagues and peers to ensure Learnd Group provide the highest levels of customer satisfaction. Contribute to continuous improvement initiatives to enhance service efficiency, customer satisfaction, and operational performance. Desirable Experience with retail or multi site customer portfolios. Some knowledge of control systems and HVAC control principles. Experience working within technology enabled or remote service delivery environments. Competencies Independence: Demonstrates required job skills and knowledge. Decisiveness: Takes responsibility for actions. Problem Analysis: Recognises potential problems and develops solutions. Creativity: Offers constructive suggestions for improvement. Management Control: Sets clear expectations. Oral Communication: Regularly communicates and works well with customers, colleagues and manager. Collaborative Working - Able to work in partnership and collaborate with colleagues across the organisation to the benefit of Learnd. Can recognise shared objectives and priorities, and work cooperatively to achieve them, putting them before personal preferences and objectives. Package & Benefits Competitive salary + Benefits Company Vehicle - Electric or Hybrid Expense for Travel and Accommodation Death in Service Policy UK Healthcare cash benefit Enhanced sickness pay policy Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy Employee Assistance Programme
Job Title: Facilities Engineer (Multi-Skilled) Location : This role will support our South region and with the successful candidate ideally being based in the Oxford or Bristol area Salary: We are offering a salary of £35,000 - £40,000 depending on experience based on a 35 hours per week contract Job Type: Full Time, Permanent - Monday to Friday. Typical hours are 9:00-16:30 with flexibility to adjust your day as required. You'll be provided with a company van, fuel card and tablet as part of the equipment required for the role. The role: DB Cargo is recruiting a Facilities Engineer (internally known as a Facilities Operative) to support the management of our property portfolio and ensure the delivery of high-quality facilities management services. In this role, you'll oversee day-to-day facilities operations across our regional sites, helping us provide a safe, efficient, and well-maintained workplace. Reporting to the Facilities Manager, you will be hands-on in the operation, maintenance, and compliance of our facilities. Your work will directly contribute to creating a best-in-class environment for colleagues, customers, and visitors. What will you be doing? Carrying out planned preventative (PPM) and reactive maintenance across building systems, including mechanical, electrical, and fabric. Supporting the delivery of Total Facilities Management across operational and tenanted properties. Working alongside external contractors and in-house teams to complete tasks to agreed standards and deadlines. Assisting with small-scale project delivery, including refurbishments and estate improvements. Monitoring and maintaining accurate maintenance records, ensuring compliance with statutory regulations and internal policies. Identifying and escalating maintenance risks, hazards, and repair needs to the Facilities Manager. Providing support for compliance inspections, audits, and reporting activities. Ensuring all work is carried out safely, in line with health and safety procedures and company policies. Participating in emergency response and out-of-hours support (where required). Contributing to a culture of continuous improvement and cost efficiency within the FM team. What are we looking for? Background in facilities, building services, or a similar engineering role. Trade qualification in plumbing, electrical, HVAC, or fabric. Solid understanding of building systems and facilities management practices. Confident using CAFM systems and following planned schedules. Strong focus on detail, with a safety-first approach. Clear communicator and effective team player. Full UK driving licence and willingness to travel within the region. IOSH or equivalent Health & Safety certification is advantageous, as is experience with KPIs, SLAs, and contractor management. What matters to you? Here at DB Cargo, we offer range of benefits as part of your employment. These will include: 31 days paid holiday each year in addition to 2 public holidays (The public holidays are Christmas Day and New Year's Day) Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution Free on-site parking EV charging at selected sites Health Cash Plan Available Cycle to work Scheme Manager led recognition programme for employees who live our values Access to DB Learning world Annual pay reviews We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme Please click APPLY to send your CV for this role. Candidates with experience of: Facilities Assistant, Facilities Technician, Facilities Services Operative (FSO), Facilities Coordinator, Building Service Worker / Attendant, Maintenance Assistant / Worker, General Maintenance Technician, may also be considered for this role.
Apr 01, 2026
Full time
Job Title: Facilities Engineer (Multi-Skilled) Location : This role will support our South region and with the successful candidate ideally being based in the Oxford or Bristol area Salary: We are offering a salary of £35,000 - £40,000 depending on experience based on a 35 hours per week contract Job Type: Full Time, Permanent - Monday to Friday. Typical hours are 9:00-16:30 with flexibility to adjust your day as required. You'll be provided with a company van, fuel card and tablet as part of the equipment required for the role. The role: DB Cargo is recruiting a Facilities Engineer (internally known as a Facilities Operative) to support the management of our property portfolio and ensure the delivery of high-quality facilities management services. In this role, you'll oversee day-to-day facilities operations across our regional sites, helping us provide a safe, efficient, and well-maintained workplace. Reporting to the Facilities Manager, you will be hands-on in the operation, maintenance, and compliance of our facilities. Your work will directly contribute to creating a best-in-class environment for colleagues, customers, and visitors. What will you be doing? Carrying out planned preventative (PPM) and reactive maintenance across building systems, including mechanical, electrical, and fabric. Supporting the delivery of Total Facilities Management across operational and tenanted properties. Working alongside external contractors and in-house teams to complete tasks to agreed standards and deadlines. Assisting with small-scale project delivery, including refurbishments and estate improvements. Monitoring and maintaining accurate maintenance records, ensuring compliance with statutory regulations and internal policies. Identifying and escalating maintenance risks, hazards, and repair needs to the Facilities Manager. Providing support for compliance inspections, audits, and reporting activities. Ensuring all work is carried out safely, in line with health and safety procedures and company policies. Participating in emergency response and out-of-hours support (where required). Contributing to a culture of continuous improvement and cost efficiency within the FM team. What are we looking for? Background in facilities, building services, or a similar engineering role. Trade qualification in plumbing, electrical, HVAC, or fabric. Solid understanding of building systems and facilities management practices. Confident using CAFM systems and following planned schedules. Strong focus on detail, with a safety-first approach. Clear communicator and effective team player. Full UK driving licence and willingness to travel within the region. IOSH or equivalent Health & Safety certification is advantageous, as is experience with KPIs, SLAs, and contractor management. What matters to you? Here at DB Cargo, we offer range of benefits as part of your employment. These will include: 31 days paid holiday each year in addition to 2 public holidays (The public holidays are Christmas Day and New Year's Day) Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution Free on-site parking EV charging at selected sites Health Cash Plan Available Cycle to work Scheme Manager led recognition programme for employees who live our values Access to DB Learning world Annual pay reviews We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme Please click APPLY to send your CV for this role. Candidates with experience of: Facilities Assistant, Facilities Technician, Facilities Services Operative (FSO), Facilities Coordinator, Building Service Worker / Attendant, Maintenance Assistant / Worker, General Maintenance Technician, may also be considered for this role.
About the Role: As our new Facilities Supervisor, you will be the operational backbone of a prestigious CBRE client office in London, delivering exceptional Hard and Soft Facilities Management directly to the occupier. Beyond your local client site, you will act as a key player within our broader global workplace team, collaborating with and supporting FM colleagues across all regions of the world to drive global initiatives. Despite the high-profile nature of the client site, we pride ourselves on a relaxed work environment, a collaborative team bond, and a genuine commitment to work-life balance. This is a highly visible, hands-on role where you will actively partner with site technicians to practically resolve issues (which includes occasional weekend work). What You'll Do: Operations & Service Delivery Hands-on Diagnostics: Actively assist site technicians with in-house maintenance tasks (M&E issues, small electrical works, water management, HVAC troubleshooting). Must be comfortable with physical tasks and working at heights (e.g., using ladders) to directly solve physical building issues. Proactive Building Management: Conduct site walkarounds, oversee remedial works, and ensure HVAC/plumbing operate effectively across office premises and the Company Flat. Hard & Soft Services: Assist in managing PPM schedules and reactive repairs. Act as the subcontractor lead for all hard & soft services. Site Support: Lead minor projects and space changes. Support staff onboarding/offboarding, conduct site inductions, and manage the Mail Room. Financial Management & Reporting Commercial Support: Take ownership of day-to-day financial administration. Request vendor quotes, raise Purchase Orders (POs), and process invoices. Budget Tracking: Actively participate in monthly accruals meetings to ensure accurate financial forecasting and budget alignment. CAFM & Contractor Liaison: Manage site logbooks and the CAFM system (Jira) for accurate work updates and routine PPM completion. Manage external suppliers, compare costs, and present monthly KPI reports to management. Team Leadership, H&S, & Client Engagement Lead Operations: Supervise site-dedicated cleaning teams, the Facilities Coordinator, the Mail Room, the helpdesk, and daily vendors. Oversee rotas, leave, and ensure SLAs are met. Mentorship: Cross-train staff, guide them through complex procedures, and build a collaborative team environment. Statutory Governance & Emergencies: Ensure 100% compliance with H&S legislation (Risk Assessments, COSHH, RAMS, audits). Act as Fire Warden and First Aider, providing logistics support during emergencies. Relationship Management: Act as the primary escalation point for the landlord, client, and service providers. Collaborate in client governance meetings to enhance service lines. What You'll Need: Experience & Qualifications Relevant experience in a commercial Workplace/FM environment, with demonstrable supervisory experience. IWFM certification is highly desirable. Health & Safety: Must hold an IOSH Managing Safely certificate (or obtain within the first year). NEBOSH is a plus. Technical & Practical Skills FM & Physical Aptitude: Practical understanding of Hard FM (M&E, HVAC, electrical, water). Willingness and physical ability to engage in manual work alongside technicians for fault diagnosis. Commercial Acumen: Exceptional organizational and mathematical skills to manage budgets, accruals, and calculate sophisticated figures for vendor management. Systems Fluency: Master-level IT literacy, including CAFM systems (Jira), Mac OS, and Google Workspace. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Mar 10, 2026
Full time
About the Role: As our new Facilities Supervisor, you will be the operational backbone of a prestigious CBRE client office in London, delivering exceptional Hard and Soft Facilities Management directly to the occupier. Beyond your local client site, you will act as a key player within our broader global workplace team, collaborating with and supporting FM colleagues across all regions of the world to drive global initiatives. Despite the high-profile nature of the client site, we pride ourselves on a relaxed work environment, a collaborative team bond, and a genuine commitment to work-life balance. This is a highly visible, hands-on role where you will actively partner with site technicians to practically resolve issues (which includes occasional weekend work). What You'll Do: Operations & Service Delivery Hands-on Diagnostics: Actively assist site technicians with in-house maintenance tasks (M&E issues, small electrical works, water management, HVAC troubleshooting). Must be comfortable with physical tasks and working at heights (e.g., using ladders) to directly solve physical building issues. Proactive Building Management: Conduct site walkarounds, oversee remedial works, and ensure HVAC/plumbing operate effectively across office premises and the Company Flat. Hard & Soft Services: Assist in managing PPM schedules and reactive repairs. Act as the subcontractor lead for all hard & soft services. Site Support: Lead minor projects and space changes. Support staff onboarding/offboarding, conduct site inductions, and manage the Mail Room. Financial Management & Reporting Commercial Support: Take ownership of day-to-day financial administration. Request vendor quotes, raise Purchase Orders (POs), and process invoices. Budget Tracking: Actively participate in monthly accruals meetings to ensure accurate financial forecasting and budget alignment. CAFM & Contractor Liaison: Manage site logbooks and the CAFM system (Jira) for accurate work updates and routine PPM completion. Manage external suppliers, compare costs, and present monthly KPI reports to management. Team Leadership, H&S, & Client Engagement Lead Operations: Supervise site-dedicated cleaning teams, the Facilities Coordinator, the Mail Room, the helpdesk, and daily vendors. Oversee rotas, leave, and ensure SLAs are met. Mentorship: Cross-train staff, guide them through complex procedures, and build a collaborative team environment. Statutory Governance & Emergencies: Ensure 100% compliance with H&S legislation (Risk Assessments, COSHH, RAMS, audits). Act as Fire Warden and First Aider, providing logistics support during emergencies. Relationship Management: Act as the primary escalation point for the landlord, client, and service providers. Collaborate in client governance meetings to enhance service lines. What You'll Need: Experience & Qualifications Relevant experience in a commercial Workplace/FM environment, with demonstrable supervisory experience. IWFM certification is highly desirable. Health & Safety: Must hold an IOSH Managing Safely certificate (or obtain within the first year). NEBOSH is a plus. Technical & Practical Skills FM & Physical Aptitude: Practical understanding of Hard FM (M&E, HVAC, electrical, water). Willingness and physical ability to engage in manual work alongside technicians for fault diagnosis. Commercial Acumen: Exceptional organizational and mathematical skills to manage budgets, accruals, and calculate sophisticated figures for vendor management. Systems Fluency: Master-level IT literacy, including CAFM systems (Jira), Mac OS, and Google Workspace. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Key Responsibilities (not limited to) In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation. Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences. Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works. Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings. Co-ordinate resident engagement requirements at site level. Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities. Assist with the collation of technical information required as part of response to resident enquiries and complaints. Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system. Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record. Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services. Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER. Maintain trackers for compliance and building safety related remedial and improvement actions. Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate. When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case. Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings. Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes. Key Values ValueBehaviours Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf. RespectYou treat people with respect independent of their status or disagreement with you. InnovationYou challenge prevailing assumptions when warranted and suggest better approaches. CollaborationYou unite to support each other's ideas - even if you see it slightly differently. CommunicationYou share information openly and proactively. Qualifications, Experience and Role Requirements Essential Technical awareness of building safety and compliance legislation and best practice Knowledge of SFG20 standards and how these are practically delivered to residential buildings Extensive experience of utilising the full Microsoft Office suite Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting Previous experience of records management A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building Excellent verbal and written communication skills Strong interpersonal skills to build effective relationships internally and externally Strong IT skills that have been applied in a previous building safety / facilities management role Proficiency for absorbing new information and the ability to share that knowledge with others Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met Ability to work independently and manage your own schedule Strong attention to detail Proactive and helpful attitude Ability and willingness to visit properties across the UK as required Desirable NEBOSH Level 3 Certificate in Fire Safety or equivalent Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body Good knowledge of compliance requirements for facilities management operations (hard and soft services) Knowledge of pass / fail criteria for passive fire protection systems A sound understanding of the workings of active fire safety systems Experience of undertaking building safety audits in high-rise multi occupied residential buildings Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards Ability to manage contractors effectively ensuring required outputs and best value for the business Strong negotiation skills
Mar 10, 2026
Full time
Key Responsibilities (not limited to) In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation. Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences. Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works. Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings. Co-ordinate resident engagement requirements at site level. Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities. Assist with the collation of technical information required as part of response to resident enquiries and complaints. Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system. Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record. Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services. Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER. Maintain trackers for compliance and building safety related remedial and improvement actions. Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate. When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case. Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings. Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes. Key Values ValueBehaviours Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf. RespectYou treat people with respect independent of their status or disagreement with you. InnovationYou challenge prevailing assumptions when warranted and suggest better approaches. CollaborationYou unite to support each other's ideas - even if you see it slightly differently. CommunicationYou share information openly and proactively. Qualifications, Experience and Role Requirements Essential Technical awareness of building safety and compliance legislation and best practice Knowledge of SFG20 standards and how these are practically delivered to residential buildings Extensive experience of utilising the full Microsoft Office suite Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting Previous experience of records management A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building Excellent verbal and written communication skills Strong interpersonal skills to build effective relationships internally and externally Strong IT skills that have been applied in a previous building safety / facilities management role Proficiency for absorbing new information and the ability to share that knowledge with others Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met Ability to work independently and manage your own schedule Strong attention to detail Proactive and helpful attitude Ability and willingness to visit properties across the UK as required Desirable NEBOSH Level 3 Certificate in Fire Safety or equivalent Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body Good knowledge of compliance requirements for facilities management operations (hard and soft services) Knowledge of pass / fail criteria for passive fire protection systems A sound understanding of the workings of active fire safety systems Experience of undertaking building safety audits in high-rise multi occupied residential buildings Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards Ability to manage contractors effectively ensuring required outputs and best value for the business Strong negotiation skills
