This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Media in United Kingdom. This is a high-impact leadership role for a creative visionary who thinks like a director, executes like a creator, and measures like a growth strategist. You will build and scale social-first media properties designed to educate, inspire, and attract a global audience of modern entrepreneurs and digital creators. From long-form video to short-form native content, you'll shape the voice, format, and distribution strategy across major platforms. Operating in a fully remote, highly autonomous environment, you'll collaborate cross-functionally with brand, partnerships, creative, and marketing teams. This role combines storytelling, experimentation, and performance analysis - with the opportunity to define the next generation of media within a fast-growing tech ecosystem. Accountabilities: Develop and launch recurring online media franchises (e.g., weekly shows, serialized formats, signature content series) that audiences recognize and return to consistently. Build, mentor, and lead a lean, high-performing media team including editors, videographers, storytellers, and on-screen talent. Own and grow the brand's presence across YouTube, Instagram, TikTok, LinkedIn, and emerging platforms, managing editorial calendars and growth targets tailored to each channel. Repurpose anchor long form content into high performing native formats while also creating original, platform specific assets. Act as the brand's social voice - crafting compelling captions, engaging with the community, and transforming real time interactions into engaging content. Lead creative brainstorms and production sprints, translating ideas into structured briefs and execution plans. Collaborate closely with partnerships and external creators to co create authentic, high impact content initiatives. Track performance metrics, conduct social listening, analyze growth trends, and continuously iterate formats based on insights and experimentation. Requirements: Proven experience as a hands on content creator with demonstrated success ideating, scripting, shooting, editing, and publishing content. Strong track record of scaling social channels or digital media properties from early stage to significant audience growth. A portfolio or public social presence that clearly demonstrates audience engagement and growth impact. Deep understanding of platform native strategies across YouTube, LinkedIn, Instagram Reels, TikTok, and other social ecosystems. Strong storytelling instincts with a sharp sense of what resonates culturally and commercially. Comfortable presenting ideas to senior stakeholders, defending creative direction, and collaborating cross functionally. Bias toward action - able to balance strategic planning with rapid experimentation and execution. Experience running A/B tests on hooks, thumbnails, and formats to optimize engagement and growth. Strong fluency in creator economy trends, digital culture, and emerging media behaviors. Confidence both behind and occasionally in front of the camera. Professional level English proficiency (CEFR C2 / ILR Level 5). Bonus: Experience in SaaS, tech, or the creator industry. Benefits: Competitive salary range of $150,000 - $220,000 USD, with annual compensation reviews. Equity participation in a high growth environment. Fully remote work - operate from anywhere globally. 35 days of paid time off annually plus a paid sabbatical after 5 years. Comprehensive healthcare coverage (100% coverage for employees and families in applicable regions) or reimbursement options. Parental leave to support growing families. Home office stipend to optimize your remote workspace. Learning & development stipend to support ongoing professional growth. Annual bonus eligibility for applicable roles. Biannual fully funded global retreats in inspiring international destinations. Why Apply Through Jobgether? We use an AI powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Mar 15, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Media in United Kingdom. This is a high-impact leadership role for a creative visionary who thinks like a director, executes like a creator, and measures like a growth strategist. You will build and scale social-first media properties designed to educate, inspire, and attract a global audience of modern entrepreneurs and digital creators. From long-form video to short-form native content, you'll shape the voice, format, and distribution strategy across major platforms. Operating in a fully remote, highly autonomous environment, you'll collaborate cross-functionally with brand, partnerships, creative, and marketing teams. This role combines storytelling, experimentation, and performance analysis - with the opportunity to define the next generation of media within a fast-growing tech ecosystem. Accountabilities: Develop and launch recurring online media franchises (e.g., weekly shows, serialized formats, signature content series) that audiences recognize and return to consistently. Build, mentor, and lead a lean, high-performing media team including editors, videographers, storytellers, and on-screen talent. Own and grow the brand's presence across YouTube, Instagram, TikTok, LinkedIn, and emerging platforms, managing editorial calendars and growth targets tailored to each channel. Repurpose anchor long form content into high performing native formats while also creating original, platform specific assets. Act as the brand's social voice - crafting compelling captions, engaging with the community, and transforming real time interactions into engaging content. Lead creative brainstorms and production sprints, translating ideas into structured briefs and execution plans. Collaborate closely with partnerships and external creators to co create authentic, high impact content initiatives. Track performance metrics, conduct social listening, analyze growth trends, and continuously iterate formats based on insights and experimentation. Requirements: Proven experience as a hands on content creator with demonstrated success ideating, scripting, shooting, editing, and publishing content. Strong track record of scaling social channels or digital media properties from early stage to significant audience growth. A portfolio or public social presence that clearly demonstrates audience engagement and growth impact. Deep understanding of platform native strategies across YouTube, LinkedIn, Instagram Reels, TikTok, and other social ecosystems. Strong storytelling instincts with a sharp sense of what resonates culturally and commercially. Comfortable presenting ideas to senior stakeholders, defending creative direction, and collaborating cross functionally. Bias toward action - able to balance strategic planning with rapid experimentation and execution. Experience running A/B tests on hooks, thumbnails, and formats to optimize engagement and growth. Strong fluency in creator economy trends, digital culture, and emerging media behaviors. Confidence both behind and occasionally in front of the camera. Professional level English proficiency (CEFR C2 / ILR Level 5). Bonus: Experience in SaaS, tech, or the creator industry. Benefits: Competitive salary range of $150,000 - $220,000 USD, with annual compensation reviews. Equity participation in a high growth environment. Fully remote work - operate from anywhere globally. 35 days of paid time off annually plus a paid sabbatical after 5 years. Comprehensive healthcare coverage (100% coverage for employees and families in applicable regions) or reimbursement options. Parental leave to support growing families. Home office stipend to optimize your remote workspace. Learning & development stipend to support ongoing professional growth. Annual bonus eligibility for applicable roles. Biannual fully funded global retreats in inspiring international destinations. Why Apply Through Jobgether? We use an AI powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
with creative flair and demonstrated experience of helping brands build equity in sport, music or gaming through partnerships. You will be leading partnership strategy on our flagship accounts, EE and JBL, and we therefore looking for someone ready to step into or step up to a senior role to take our clients to the next level in brand partnerships. We're looking for someone remarkable You will be immersed in culture, live and breathe brand partnerships, and can demonstrate how compelling strategies creatively activated deliver real commercial impact. You'll be as tenacious as you are curious, and above all, you'll be a Remarkable team player compelled to create Remarkable work. Proven experience of shaping and delivering partnership strategies for household name brandsStrong understanding of the nuance of the modern media landscape and experience in developing the role for partnerships across an integrated media mixGood working knowledge of the UK partnerships landscape, particularly in sport, music or gamingPractical experience of developing partnership selection criteria and building robust partnerships selection frameworksProven ability to maximise the value of a rights deal by identifying where there is genuine headroom to push assets further, whether through creative interpretation of category exclusivity, leveraging and sweating key rights, or unlocking media and/or activation value that brands might overlookAbility to shape creative thinking, topline ideas and concepts for partnership activationStrong insight gathering skills and the ability to turn these into inspiring creative springboards and briefs that unlock distinctive, culturally resonant ideasAbility to build brilliant collaborative relationships with creative teams and work with them hand-in-hand to ideate and co-createMastery of the written word: ability to write engaging decks and pitches, attention-grabbing award entries and powerful case studiesDeep understanding of the role culture plays in brand building Experience in leading and shaping strategy for with a brand who has played a key role in culture, owned a key cultural space or made waves in cultureExperience leading client workshops for senior client stakeholders in marketing teams and beyondTop-tier presentation skills: confident presenting to senior clientsWorking knowledge of navigating a large inter-disciplinary agency environment, managing workstreams across multiple internal stakeholders and teams Experience mentoring or managing junior strategists and insight execs Aspiration to upskill the wider agency, across disciplines, on areas of specialist strategic knowledge A proactive team player who puts their hand up and takes the initiative Brevity, the ability to boil down a problem and solution into a distinctive strategic bounce off point Strong feedback skills: experienced in delivering and receiving constructive feedback Si vous ne trouvez pas de poste correspondant à votre profil, vous pouvez toujours nous envoyer votre CV.Veuillez cliquer sur le lien ci-dessous . Havas Fondé à Paris en 1835, Havas est l'un des plus grands groupes de communication au monde, avec plus de collaborateurs dans plus de 100 pays, qui partagent une seule et même mission : make a meaningful difference au service des marques, des entreprises, et de la société dans son ensemble. Havas a développé un modèle d'agences totalement intégré, regroupant tous les métiers de la communication. Les équipes des trois divisions Creative, Media, et Health & You, travaillent avec agilité et en parfaite synergie pour accompagner leurs clients dans leur transformation positive, en leur apportant des solutions sur mesure, porteuses de sens et s'inspirant des métiers de l'entertainment. Life at Havas Nous sommes très fiers de notre famille Havas. Elle est composée de personnalités uniques, qui enrichissent leur travail avec leurs idées et leurs passions. L'esprit d'équipe est au cœur de notre fonctionnement et les Havas Villages constituent nos espaces de travail. Nous encourageons nos collaborateurs à saisir les multiples opportunités d'évolution au sein du groupe, que ce soit par une formation dans une agence locale, par la création d'un projet spécifique ou par la participation à l'un de nos programmes mondiaux de développement, uniques en leur genre. Havas Creative Network Chez Havas, nous pensons que la créativité n'est pas seulement une description de notre activité, mais qu'elle fait partie de l'ADN de nos agences. Notre réseau créatif rassemble certaines des agences les plus créatives et les plus accomplies du secteur. En associant l'expertise créative au pouvoir stratégique et innovant de nos Villages, nous construisons des équipes sur-mesure autour des besoins spécifiques de chacun de nos clients. Havas Media Network Chez Havas, nous offrons la meilleure expérience média, en nous concentrant sur les médias les plus meaningful pour construire des marques porteuses de sens. Nous savons comment établir une relation entre un client et son public cible - en fonction d'où il se trouve et avec du contenu qui lui parle. Nous apportons cette expertise grâce à notre système Mx, notre méthodologie opérationnelle globale et processus commun de planification stratégique. Ce système crée de la valeur pour nos clients en transformant les informations sur les consommateurs en objectifs de croissance clairs, en associant les parties prenantes et les indicateurs clés de performance et en mesurant l'impact des expériences médiatiques. Havas Health & You Animée par l'objectif d'avoir un impact positif sur la vie des patients et d'œuvrer à l'amélioration du bien-être et de la santé de tous, l'entité Havas Health & You s'appuie sur un réseau mondial d'experts en communication santé. Avec un état d'esprit résolument tourné vers l'innovation, la créativité et l'éducation, nous nous engageons à fournir un travail innovant et toujours excellent.
Mar 10, 2026
Full time
with creative flair and demonstrated experience of helping brands build equity in sport, music or gaming through partnerships. You will be leading partnership strategy on our flagship accounts, EE and JBL, and we therefore looking for someone ready to step into or step up to a senior role to take our clients to the next level in brand partnerships. We're looking for someone remarkable You will be immersed in culture, live and breathe brand partnerships, and can demonstrate how compelling strategies creatively activated deliver real commercial impact. You'll be as tenacious as you are curious, and above all, you'll be a Remarkable team player compelled to create Remarkable work. Proven experience of shaping and delivering partnership strategies for household name brandsStrong understanding of the nuance of the modern media landscape and experience in developing the role for partnerships across an integrated media mixGood working knowledge of the UK partnerships landscape, particularly in sport, music or gamingPractical experience of developing partnership selection criteria and building robust partnerships selection frameworksProven ability to maximise the value of a rights deal by identifying where there is genuine headroom to push assets further, whether through creative interpretation of category exclusivity, leveraging and sweating key rights, or unlocking media and/or activation value that brands might overlookAbility to shape creative thinking, topline ideas and concepts for partnership activationStrong insight gathering skills and the ability to turn these into inspiring creative springboards and briefs that unlock distinctive, culturally resonant ideasAbility to build brilliant collaborative relationships with creative teams and work with them hand-in-hand to ideate and co-createMastery of the written word: ability to write engaging decks and pitches, attention-grabbing award entries and powerful case studiesDeep understanding of the role culture plays in brand building Experience in leading and shaping strategy for with a brand who has played a key role in culture, owned a key cultural space or made waves in cultureExperience leading client workshops for senior client stakeholders in marketing teams and beyondTop-tier presentation skills: confident presenting to senior clientsWorking knowledge of navigating a large inter-disciplinary agency environment, managing workstreams across multiple internal stakeholders and teams Experience mentoring or managing junior strategists and insight execs Aspiration to upskill the wider agency, across disciplines, on areas of specialist strategic knowledge A proactive team player who puts their hand up and takes the initiative Brevity, the ability to boil down a problem and solution into a distinctive strategic bounce off point Strong feedback skills: experienced in delivering and receiving constructive feedback Si vous ne trouvez pas de poste correspondant à votre profil, vous pouvez toujours nous envoyer votre CV.Veuillez cliquer sur le lien ci-dessous . Havas Fondé à Paris en 1835, Havas est l'un des plus grands groupes de communication au monde, avec plus de collaborateurs dans plus de 100 pays, qui partagent une seule et même mission : make a meaningful difference au service des marques, des entreprises, et de la société dans son ensemble. Havas a développé un modèle d'agences totalement intégré, regroupant tous les métiers de la communication. Les équipes des trois divisions Creative, Media, et Health & You, travaillent avec agilité et en parfaite synergie pour accompagner leurs clients dans leur transformation positive, en leur apportant des solutions sur mesure, porteuses de sens et s'inspirant des métiers de l'entertainment. Life at Havas Nous sommes très fiers de notre famille Havas. Elle est composée de personnalités uniques, qui enrichissent leur travail avec leurs idées et leurs passions. L'esprit d'équipe est au cœur de notre fonctionnement et les Havas Villages constituent nos espaces de travail. Nous encourageons nos collaborateurs à saisir les multiples opportunités d'évolution au sein du groupe, que ce soit par une formation dans une agence locale, par la création d'un projet spécifique ou par la participation à l'un de nos programmes mondiaux de développement, uniques en leur genre. Havas Creative Network Chez Havas, nous pensons que la créativité n'est pas seulement une description de notre activité, mais qu'elle fait partie de l'ADN de nos agences. Notre réseau créatif rassemble certaines des agences les plus créatives et les plus accomplies du secteur. En associant l'expertise créative au pouvoir stratégique et innovant de nos Villages, nous construisons des équipes sur-mesure autour des besoins spécifiques de chacun de nos clients. Havas Media Network Chez Havas, nous offrons la meilleure expérience média, en nous concentrant sur les médias les plus meaningful pour construire des marques porteuses de sens. Nous savons comment établir une relation entre un client et son public cible - en fonction d'où il se trouve et avec du contenu qui lui parle. Nous apportons cette expertise grâce à notre système Mx, notre méthodologie opérationnelle globale et processus commun de planification stratégique. Ce système crée de la valeur pour nos clients en transformant les informations sur les consommateurs en objectifs de croissance clairs, en associant les parties prenantes et les indicateurs clés de performance et en mesurant l'impact des expériences médiatiques. Havas Health & You Animée par l'objectif d'avoir un impact positif sur la vie des patients et d'œuvrer à l'amélioration du bien-être et de la santé de tous, l'entité Havas Health & You s'appuie sur un réseau mondial d'experts en communication santé. Avec un état d'esprit résolument tourné vers l'innovation, la créativité et l'éducation, nous nous engageons à fournir un travail innovant et toujours excellent.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're hiring a Senior Social Media Strategist to take our organic social presence to the next level. You'll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You'll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about. This role is equal parts strategic, creative, and operational. You'll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what's working (and what's not) in social. If you're excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role. What will I be doing? Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube and more. Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention. Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content. Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays. Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements. Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works. Use AI to move faster and smarter, from ideation to copywriting to distribution planning. Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments. Keep our channels sharp and current, ensuring everything live reflects our latest story and message. Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence. What skills do I need? You're a social-native thinker: fluent in platform nuances, audience behavior, and creative trends. You're fluent in tech culture - you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading. You're a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You're AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work. You're deeply collaborative but autonomous - you can manage cross-functional partnerships without handholding. You're experimental and analytical: you don't just follow best practices, you question them and test what works. You're proactive and outcome-oriented: you don't wait for permission and you know how to tie your work to business goals. You're detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand. You've worked in B2B social at a fast-paced SaaS or tech company. You've supported exec comms or employee enablement in social before. You've worked closely with demand gen, brand, comms, or content teams. You have strong instincts for shareable creative - what stops the scroll and gets talked about. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Mar 08, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're hiring a Senior Social Media Strategist to take our organic social presence to the next level. You'll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You'll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about. This role is equal parts strategic, creative, and operational. You'll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what's working (and what's not) in social. If you're excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role. What will I be doing? Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube and more. Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention. Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content. Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays. Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements. Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works. Use AI to move faster and smarter, from ideation to copywriting to distribution planning. Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments. Keep our channels sharp and current, ensuring everything live reflects our latest story and message. Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence. What skills do I need? You're a social-native thinker: fluent in platform nuances, audience behavior, and creative trends. You're fluent in tech culture - you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading. You're a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You're AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work. You're deeply collaborative but autonomous - you can manage cross-functional partnerships without handholding. You're experimental and analytical: you don't just follow best practices, you question them and test what works. You're proactive and outcome-oriented: you don't wait for permission and you know how to tie your work to business goals. You're detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand. You've worked in B2B social at a fast-paced SaaS or tech company. You've supported exec comms or employee enablement in social before. You've worked closely with demand gen, brand, comms, or content teams. You have strong instincts for shareable creative - what stops the scroll and gets talked about. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role This role is heavily weighted towards video advertising. You'll be expected to bring deep, hands-on experience with video creative strategy and performance optimization across the full funnel. Systematically test and iterate on Video Ad components (hooks, openers, body, CTA) using leading indicators like thumb-stop rate, hook rate, hold rate, and retention curves Analyze retention charts to pinpoint exactly where a video loses its audience and translate that into actionable creative briefs Strategically deploy different video formats (VSLs, UGCs, Influencer, Partnerships, In-house, etc.) across TOF/MOF/BOF based on audience intent and funnel stage Pair video assets with optimal copy (new vs. legacy) and post-click destinations (sales page, listicle, quiz, PDP) to maximize CVR and AOV Identify performance patterns across video types and creative formats to inform future tests and creative strategy - you'll work closely with the Growth Strategist and Creative team to turn data into direction Maintain high video testing throughput by batching variants, optimizing test setups, and eliminating launch bottlenecks What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 2 to 3 years of relevant experience working with DTC brands as a media buyer. Experience with mobile performance media buying is a strong plus. If you've managed campaigns on platforms like AppLovin, we want to hear about it. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Mar 06, 2026
Full time
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role This role is heavily weighted towards video advertising. You'll be expected to bring deep, hands-on experience with video creative strategy and performance optimization across the full funnel. Systematically test and iterate on Video Ad components (hooks, openers, body, CTA) using leading indicators like thumb-stop rate, hook rate, hold rate, and retention curves Analyze retention charts to pinpoint exactly where a video loses its audience and translate that into actionable creative briefs Strategically deploy different video formats (VSLs, UGCs, Influencer, Partnerships, In-house, etc.) across TOF/MOF/BOF based on audience intent and funnel stage Pair video assets with optimal copy (new vs. legacy) and post-click destinations (sales page, listicle, quiz, PDP) to maximize CVR and AOV Identify performance patterns across video types and creative formats to inform future tests and creative strategy - you'll work closely with the Growth Strategist and Creative team to turn data into direction Maintain high video testing throughput by batching variants, optimizing test setups, and eliminating launch bottlenecks What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 2 to 3 years of relevant experience working with DTC brands as a media buyer. Experience with mobile performance media buying is a strong plus. If you've managed campaigns on platforms like AppLovin, we want to hear about it. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver