A flexible opportunity that works around you whether you re looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK s leading provider of window furnishings solutions with an annual turnover of £250m. We re still enjoying strong growth and looking for more Advisors to join our team. As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service. If this is unlike anything you ve done before that s ok most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We re experts in advertising so you won t worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There s a reason that so many Hillarys Advisors are successful. We re just as committed as you to the partnership that starts with a comprehensive package: Training-for-life, local business support, a plan that s built around you, and all the things you ll need to ensure a professional approach and finish from day one: All the professional and practical Training you ll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Full Installation Toolkit, including all measuring equipment, and tools (including power tools) A professional image Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off with investment packages available from £1995 and we ve even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK s best opportunity. On top of the points above, you ll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you?
May 05, 2026
Full time
A flexible opportunity that works around you whether you re looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK s leading provider of window furnishings solutions with an annual turnover of £250m. We re still enjoying strong growth and looking for more Advisors to join our team. As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service. If this is unlike anything you ve done before that s ok most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We re experts in advertising so you won t worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There s a reason that so many Hillarys Advisors are successful. We re just as committed as you to the partnership that starts with a comprehensive package: Training-for-life, local business support, a plan that s built around you, and all the things you ll need to ensure a professional approach and finish from day one: All the professional and practical Training you ll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Full Installation Toolkit, including all measuring equipment, and tools (including power tools) A professional image Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off with investment packages available from £1995 and we ve even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK s best opportunity. On top of the points above, you ll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you?
Company description: At Warburtons, family is at the heart of our business. Five generations'? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years. Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels click apply for full job details
May 05, 2026
Full time
Company description: At Warburtons, family is at the heart of our business. Five generations'? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years. Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels click apply for full job details
Salesforce Release Manager/ Release Manager Opportunity: Release Manager Brands Rollout is responsible for end-to-end planning, coordination, and execution of Salesforce releases across multiple brands operating on a shared Salesforce platform. The role ensures predictable, high-quality releases, effective brand onboarding, and alignment with business priorities while maintaining platform stability click apply for full job details
May 05, 2026
Contractor
Salesforce Release Manager/ Release Manager Opportunity: Release Manager Brands Rollout is responsible for end-to-end planning, coordination, and execution of Salesforce releases across multiple brands operating on a shared Salesforce platform. The role ensures predictable, high-quality releases, effective brand onboarding, and alignment with business priorities while maintaining platform stability click apply for full job details
Opportunity to establish yourself as Finance Manager for a division of a newly acquired business, taking ownership of reporting, HMRC compliance and acting as a key member of the on site senior leadership team. Following its recent acquisition by a larger, well funded group, the business continues to trade as a distinct brand while benefiting from increaseed investment, infrastructure and strategi click apply for full job details
May 05, 2026
Full time
Opportunity to establish yourself as Finance Manager for a division of a newly acquired business, taking ownership of reporting, HMRC compliance and acting as a key member of the on site senior leadership team. Following its recent acquisition by a larger, well funded group, the business continues to trade as a distinct brand while benefiting from increaseed investment, infrastructure and strategi click apply for full job details
Our client have an exciting opportunity for a Health Safety & Environmental Manager to join their team! This is a full-time, permanent, field-based role with a requirement to regularly visit company sites in the East and West Midlands.The successful candidate must hold a Full UK Driving License. Our client is a parent company formed of eight brand entities that each specialise in key areas of their click apply for full job details
May 05, 2026
Full time
Our client have an exciting opportunity for a Health Safety & Environmental Manager to join their team! This is a full-time, permanent, field-based role with a requirement to regularly visit company sites in the East and West Midlands.The successful candidate must hold a Full UK Driving License. Our client is a parent company formed of eight brand entities that each specialise in key areas of their click apply for full job details
The Company Since the 1970 s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing just around 800 dedicated members of staff. Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition. Our core values support the Company s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company s culture for future success. The Role We are currently recruiting for an enthusiastic Business Development Assistant to join the Briggs Group on a full-time permanent basis, reporting to the Group General Manager, the Business Development Assistant will help to create new business opportunities and maintain and further develop our existing client relationships. Principal Responsibilities • Identifying and Tracking new opportunities • Developing and maintaining a detailed understanding of market development and opportunities • Pursuing opportunities and developing good relationships with potential clients • Creating new business opportunities that align with Briggs planned growth and company strategy. • Assisting in building a strong company brand and contributing to the successful overall performance of the company. • Maintaining Briggs registrations on Contractor selection databases. • Promoting the company through attendance at conferences and exhibitions as required • Assisting with the creation of marketing material, PR text and other written material • Assisting with tendering activity as required • Managing the preparation and submission of Pre-Qualification documentation, ensuring high standards are always maintained. The Candidate We are seeking candidates who demonstrate flexibility in their work hours and are open to travel, attending events aligned with business requirements. A full UK driving license is essential, along with relevant experience in a similar role. This position offers the flexibility to be based anywhere in the UK, with a hybrid work option available. What's in it for you We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on-the-job training and career progression within a stable environment. As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining. Next Steps You must be able to provide relevant documentation confirming that you have the right to work in the UK. Please be advised that all employees may be required to undergo security vetting at any point during their employment with Briggs Marine. Data will be processed through Serco who are our FSC vetting partner and their privacy statement can be found at Privacy Policy - Serco As a Disability Confident employer, we are committed to fair and inclusive recruitment. All disabled candidates who meet the minimum essential requirements for this role will be offered an interview.
May 05, 2026
Full time
The Company Since the 1970 s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing just around 800 dedicated members of staff. Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition. Our core values support the Company s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company s culture for future success. The Role We are currently recruiting for an enthusiastic Business Development Assistant to join the Briggs Group on a full-time permanent basis, reporting to the Group General Manager, the Business Development Assistant will help to create new business opportunities and maintain and further develop our existing client relationships. Principal Responsibilities • Identifying and Tracking new opportunities • Developing and maintaining a detailed understanding of market development and opportunities • Pursuing opportunities and developing good relationships with potential clients • Creating new business opportunities that align with Briggs planned growth and company strategy. • Assisting in building a strong company brand and contributing to the successful overall performance of the company. • Maintaining Briggs registrations on Contractor selection databases. • Promoting the company through attendance at conferences and exhibitions as required • Assisting with the creation of marketing material, PR text and other written material • Assisting with tendering activity as required • Managing the preparation and submission of Pre-Qualification documentation, ensuring high standards are always maintained. The Candidate We are seeking candidates who demonstrate flexibility in their work hours and are open to travel, attending events aligned with business requirements. A full UK driving license is essential, along with relevant experience in a similar role. This position offers the flexibility to be based anywhere in the UK, with a hybrid work option available. What's in it for you We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on-the-job training and career progression within a stable environment. As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining. Next Steps You must be able to provide relevant documentation confirming that you have the right to work in the UK. Please be advised that all employees may be required to undergo security vetting at any point during their employment with Briggs Marine. Data will be processed through Serco who are our FSC vetting partner and their privacy statement can be found at Privacy Policy - Serco As a Disability Confident employer, we are committed to fair and inclusive recruitment. All disabled candidates who meet the minimum essential requirements for this role will be offered an interview.
Buyer & Merchandiser - US Collegiate Location: Remote (Home-based, UK) Reports to: Senior Leadership Salary: Reflective of experience We operate in store and online retail experiences for US universities and campus selling course supplies and branded merchandise to students and faculties. We re growing, our customers are demanding, and our edge is that we move faster and think sharper than the rest of the industry. We need someone to own the buy. This is not a traditional procurement role and it isn t a job for someone who wants to administer a process. We re looking for a commercial operator who understands product, trend, sell-through and margin and who treats AI as a daily tool, not a buzzword. You ll own the range. You ll decide what we buy, from whom, at what price, in what quantity, and when to mark it down. You ll work hand-in-glove with our US store managers, suppliers in the US and overseas, and our internal design and operations teams. The autonomy of a category lead, and the accountability that comes with it. What you ll actually do Own the assortment for our US collegiate accounts including new buys, reorders, end-of-life. Right product, right price, right quantity, right time. Read trends across fashion, collegiate culture and branded merch, and translate them into product decisions. Use AI to surface signals faster than the competition. Build forecasts that stand up to scrutiny. Manage rate-of-sales, sell-through and markdown discipline to hit margin and turn targets. Negotiate hard with suppliers both domestic and overseas on price, lead time, MOQ and terms. Build the supplier base we need for the next five years, not the last five. Form connections for print-on-demand based goods as we introduce these into our retail environment. Partner closely with US store managers and retail operations on what s working, what isn t, and what to do about it. Use AI tools to compress the routine parts of the job including supplier comms, sample tracking, PO reconciliation, trend research so your time goes on commercial decisions, not admin. Travel to the US and Far East for buying trips, supplier visits and trade shows. Who we re looking for You ve worked in retail buying, merchandising or branded merchandise sourcing, whether that s a year and you re hungry to own more, or several years of running a category end-to-end. We care more about how you think than how long you ve been doing it. What matters is that you ve had real exposure to the commercial side: choosing product, negotiating price, watching sell-through, forecasting and learning what works. You actually use AI. Not because someone told you to, but because you ve worked out how it makes you faster and sharper. You can talk concretely about what you ve automated, what you ve used it to research, and where it s changed how you make decisions. If your answer to how do you use AI in your work is vague, this isn t the role. Happy working remotely, co-ordinating with UK and US based colleagues, flexing into US hours when needed. Must-haves Hands-on experience in retail buying, merchandising or branded merchandise sourcing, depth matters more than tenure Practical understanding of forecasting, inventory and rate-of-sales planning Understanding of licensing Track record negotiating with suppliers, ideally including overseas and US Strong commercial and financial acumen you can build and defend a margin plan Practical, daily use of AI in your workflow A genuine team player with no ego, no silos, no "not my job" UK right to work and willingness to travel internationally Nice to have US collegiate or campus retail experience Working knowledge of decoration methods (screen print, embroidery, sublimation, DTG) Experience with apparel, accessories and branded merchandise Experience building or refining buying processes inside a growing business The deal Remote, UK-based, with flexibility for US time zones. Salary reflective of experience, we ll pay properly for the right person at any level. Pension scheme, eye care, health cash plan, buy and sell annual leave. Genuine ownership of a commercial function in a business that s growing fast. Eligibility Applicants must be 18 years of age or older and legally eligible to work in the UK. This role operates on UK employment terms, despite its primary focus on the US market. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 05, 2026
Full time
Buyer & Merchandiser - US Collegiate Location: Remote (Home-based, UK) Reports to: Senior Leadership Salary: Reflective of experience We operate in store and online retail experiences for US universities and campus selling course supplies and branded merchandise to students and faculties. We re growing, our customers are demanding, and our edge is that we move faster and think sharper than the rest of the industry. We need someone to own the buy. This is not a traditional procurement role and it isn t a job for someone who wants to administer a process. We re looking for a commercial operator who understands product, trend, sell-through and margin and who treats AI as a daily tool, not a buzzword. You ll own the range. You ll decide what we buy, from whom, at what price, in what quantity, and when to mark it down. You ll work hand-in-glove with our US store managers, suppliers in the US and overseas, and our internal design and operations teams. The autonomy of a category lead, and the accountability that comes with it. What you ll actually do Own the assortment for our US collegiate accounts including new buys, reorders, end-of-life. Right product, right price, right quantity, right time. Read trends across fashion, collegiate culture and branded merch, and translate them into product decisions. Use AI to surface signals faster than the competition. Build forecasts that stand up to scrutiny. Manage rate-of-sales, sell-through and markdown discipline to hit margin and turn targets. Negotiate hard with suppliers both domestic and overseas on price, lead time, MOQ and terms. Build the supplier base we need for the next five years, not the last five. Form connections for print-on-demand based goods as we introduce these into our retail environment. Partner closely with US store managers and retail operations on what s working, what isn t, and what to do about it. Use AI tools to compress the routine parts of the job including supplier comms, sample tracking, PO reconciliation, trend research so your time goes on commercial decisions, not admin. Travel to the US and Far East for buying trips, supplier visits and trade shows. Who we re looking for You ve worked in retail buying, merchandising or branded merchandise sourcing, whether that s a year and you re hungry to own more, or several years of running a category end-to-end. We care more about how you think than how long you ve been doing it. What matters is that you ve had real exposure to the commercial side: choosing product, negotiating price, watching sell-through, forecasting and learning what works. You actually use AI. Not because someone told you to, but because you ve worked out how it makes you faster and sharper. You can talk concretely about what you ve automated, what you ve used it to research, and where it s changed how you make decisions. If your answer to how do you use AI in your work is vague, this isn t the role. Happy working remotely, co-ordinating with UK and US based colleagues, flexing into US hours when needed. Must-haves Hands-on experience in retail buying, merchandising or branded merchandise sourcing, depth matters more than tenure Practical understanding of forecasting, inventory and rate-of-sales planning Understanding of licensing Track record negotiating with suppliers, ideally including overseas and US Strong commercial and financial acumen you can build and defend a margin plan Practical, daily use of AI in your workflow A genuine team player with no ego, no silos, no "not my job" UK right to work and willingness to travel internationally Nice to have US collegiate or campus retail experience Working knowledge of decoration methods (screen print, embroidery, sublimation, DTG) Experience with apparel, accessories and branded merchandise Experience building or refining buying processes inside a growing business The deal Remote, UK-based, with flexibility for US time zones. Salary reflective of experience, we ll pay properly for the right person at any level. Pension scheme, eye care, health cash plan, buy and sell annual leave. Genuine ownership of a commercial function in a business that s growing fast. Eligibility Applicants must be 18 years of age or older and legally eligible to work in the UK. This role operates on UK employment terms, despite its primary focus on the US market. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Events & Marketing Manager - FinTech London First marketing hire. Blank canvas. Real ownership. A 52-person FinTech - eight years old and still accelerating - is ready to build out its marketing function, and this is the role that starts it all. You'll own the events programme end-to-end, put the brand on the map, and help shape how a fast-growing international business shows up in its market click apply for full job details
May 05, 2026
Full time
Events & Marketing Manager - FinTech London First marketing hire. Blank canvas. Real ownership. A 52-person FinTech - eight years old and still accelerating - is ready to build out its marketing function, and this is the role that starts it all. You'll own the events programme end-to-end, put the brand on the map, and help shape how a fast-growing international business shows up in its market click apply for full job details
Installer London up to £80,000 LONDON Become a Hillarys Installer Build Your Own Flexible, Local London Business Looking for a role that lets you work for yourself, set your own hours, and still benefit from the backing of a trusted national brand? Join Hillarys the UK s leading window furnishings specialist for over 50 years. We re expanding across London , and this is a great opportunity if you re happy to travel into the city while still keeping the freedom and flexibility of running your own schedule. What You ll Do Visit customers in their homes to measure and install our premium blinds and curtains. You ll focus on delivering excellent service, while our Design Consultants handle ordering and payments. No previous experience? No problem. Many of our 1000+ self-employed Installers started with little trade experience. If you do have installation, joinery, carpentry or fitting experience, even better but our award-winning training gives everyone the skills to succeed. Why This Works for You Flexibility Set your own hours and manage your diary around your life. No need to find customers We generate the leads; over 70% of customers go on to buy. Be part of something proven Installers across the UK enjoy strong earnings and long-term success. On-going support Training-for-life, local business support and a plan that s built around you. Everything You Need to Get Started For £672 deposit you ll receive: Full installation & product training Complete sales and installation toolkits Measuring equipment, power tools and software Product samples, clothing, and marketing materials A range of investment packages available from £1,995 and can be paid via flexible payment options All you need is a valid UK driving licence and a willingness to travel to customers in and around London and the right to work in the UK. Find Out More No Commitment Join one of our friendly 45-minute virtual Discovery Sessions . Meet an Advisor and Area Manager, ask questions, and get a real feel for life at Hillarys all from home. Ready to explore the opportunity? Complete the short online application and book your Discovery Session today.
May 05, 2026
Full time
Installer London up to £80,000 LONDON Become a Hillarys Installer Build Your Own Flexible, Local London Business Looking for a role that lets you work for yourself, set your own hours, and still benefit from the backing of a trusted national brand? Join Hillarys the UK s leading window furnishings specialist for over 50 years. We re expanding across London , and this is a great opportunity if you re happy to travel into the city while still keeping the freedom and flexibility of running your own schedule. What You ll Do Visit customers in their homes to measure and install our premium blinds and curtains. You ll focus on delivering excellent service, while our Design Consultants handle ordering and payments. No previous experience? No problem. Many of our 1000+ self-employed Installers started with little trade experience. If you do have installation, joinery, carpentry or fitting experience, even better but our award-winning training gives everyone the skills to succeed. Why This Works for You Flexibility Set your own hours and manage your diary around your life. No need to find customers We generate the leads; over 70% of customers go on to buy. Be part of something proven Installers across the UK enjoy strong earnings and long-term success. On-going support Training-for-life, local business support and a plan that s built around you. Everything You Need to Get Started For £672 deposit you ll receive: Full installation & product training Complete sales and installation toolkits Measuring equipment, power tools and software Product samples, clothing, and marketing materials A range of investment packages available from £1,995 and can be paid via flexible payment options All you need is a valid UK driving licence and a willingness to travel to customers in and around London and the right to work in the UK. Find Out More No Commitment Join one of our friendly 45-minute virtual Discovery Sessions . Meet an Advisor and Area Manager, ask questions, and get a real feel for life at Hillarys all from home. Ready to explore the opportunity? Complete the short online application and book your Discovery Session today.
Closing date: 07-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday, 9am-5pm - as part of this role, you'll also be part of the on call rota: 1 in every 5 weeks: Monday-Friday, 5pm-8pm and Saturday-Sunday, 8am-8pm Ivybridge, PL21 9AB No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 07-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday, 9am-5pm - as part of this role, you'll also be part of the on call rota: 1 in every 5 weeks: Monday-Friday, 5pm-8pm and Saturday-Sunday, 8am-8pm Ivybridge, PL21 9AB No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Assistant Manager - NO EVENINGS & ALTERNATE WEEKENDS! Ready to take the next step in your hospitality career without sacrificing your personal life? This is your chance to step into a leadership role where your work-life balance genuinely matters. We're looking for a passionate and driven Assistant Manager to support the leadership of a busy, successful restaurant in Cheddar. If you thrive in a fast-paced branded environment and love developing people as much as delivering great guest experiences, this could be exactly what you've been looking for. Assistant Manager - Why This Role Stands Out: Hospitality doesn't have to mean long nights and missed weekends. Here, you'll enjoy a healthier, more predictable schedule - with no evening shifts and alternate weekends off - giving you time to recharge, plan, and enjoy life outside of work. You'll be part of a people-first culture that values your contribution, supports your growth, and gives you the tools to succeed. Assistant Manager - What You'll Be Doing: Supporting the day-to-day running of both Front of House and Back of House Leading by example to deliver exceptional guest experiences Coaching, motivating, and developing your team to reach their full potential Driving performance, standards, and operational excellence Ensuring compliance with food safety, allergens, and health & safety regulations Bringing energy, organisation, and a hands-on approach to every shift Assistant Manager - What We're Looking For: Experience in a branded restaurant or similar environment A natural leader with a passion for people and service Strong organisational and communication skills A proactive, positive mindset with the drive to succeed Confidence in supporting and developing a high-performing team Knowledge of food safety and compliance standards Assistant Manager - What's in It for You: No evening shifts - ever Alternate weekends off for real work-life balance Competitive salary and benefits package Full training and ongoing development opportunities A supportive, inclusive team culture Employee discounts and enhanced pension scheme If you're ready to grow your career in a role that offers both professional progression and personal balance, we'd love to hear from you. Apply today - we aim to respond within 48 hours.
May 05, 2026
Full time
Assistant Manager - NO EVENINGS & ALTERNATE WEEKENDS! Ready to take the next step in your hospitality career without sacrificing your personal life? This is your chance to step into a leadership role where your work-life balance genuinely matters. We're looking for a passionate and driven Assistant Manager to support the leadership of a busy, successful restaurant in Cheddar. If you thrive in a fast-paced branded environment and love developing people as much as delivering great guest experiences, this could be exactly what you've been looking for. Assistant Manager - Why This Role Stands Out: Hospitality doesn't have to mean long nights and missed weekends. Here, you'll enjoy a healthier, more predictable schedule - with no evening shifts and alternate weekends off - giving you time to recharge, plan, and enjoy life outside of work. You'll be part of a people-first culture that values your contribution, supports your growth, and gives you the tools to succeed. Assistant Manager - What You'll Be Doing: Supporting the day-to-day running of both Front of House and Back of House Leading by example to deliver exceptional guest experiences Coaching, motivating, and developing your team to reach their full potential Driving performance, standards, and operational excellence Ensuring compliance with food safety, allergens, and health & safety regulations Bringing energy, organisation, and a hands-on approach to every shift Assistant Manager - What We're Looking For: Experience in a branded restaurant or similar environment A natural leader with a passion for people and service Strong organisational and communication skills A proactive, positive mindset with the drive to succeed Confidence in supporting and developing a high-performing team Knowledge of food safety and compliance standards Assistant Manager - What's in It for You: No evening shifts - ever Alternate weekends off for real work-life balance Competitive salary and benefits package Full training and ongoing development opportunities A supportive, inclusive team culture Employee discounts and enhanced pension scheme If you're ready to grow your career in a role that offers both professional progression and personal balance, we'd love to hear from you. Apply today - we aim to respond within 48 hours.
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Digital Content & Editorial Manager Maidstone, Kent The Company A well-established publishing company producing specialist magazines, digital content and events across niche sectors including motorsports, aviation, farming and transport. With a loyal and engaged audience, the business delivers high-quality editorial across print and digital platforms and hosts exhibitions and events that bring together readers and industry professionals. The Role My client is seeking a proactive and creative Digital Content & Editorial Manager to oversee and grow the digital presence of their fishing and agricultural media brands. This is a hands-on role combining editorial oversight with digital content execution and audience growth. You will work closely with editorial, sales and events teams while managing day-to-day digital activity. Key Responsibilities Managing and publishing content across websites and digital platforms Editing and overseeing content from freelance contributors Growing audience engagement through SEO, social media and newsletters Monitoring performance using analytics tools and optimising content accordingly Managing social media channels Supporting digital advertising and commercial initiatives Assisting with content and coverage for industry events Skills & Experience Required Experience within media, publishing or trade titles Previous print magazine experience is essential Strong editorial and sub-editing skills Experience using WordPress CMS A strong understanding of Google Analytics Knowledge of digital marketing and audience growth strategies Experience managing social media platforms and campaigns Ability to analyse performance data and improve content effectiveness Video editing and/or digital design skills Strong communication and collaboration skills Commercial awareness alongside sound editorial judgement Full UK driving licence and access to a car Desirable Experience working with agricultural or rural audiences Photography or basic design skills Experience with Google Ads (Search, Display, YouTube, Performance Max, etc.) Benefits Salary up to 35,000 per annum Hybrid working - 1 day per week in the office 25 days holiday + bank holidays Birthday off Pension scheme Clear progression opportunities
May 05, 2026
Full time
Digital Content & Editorial Manager Maidstone, Kent The Company A well-established publishing company producing specialist magazines, digital content and events across niche sectors including motorsports, aviation, farming and transport. With a loyal and engaged audience, the business delivers high-quality editorial across print and digital platforms and hosts exhibitions and events that bring together readers and industry professionals. The Role My client is seeking a proactive and creative Digital Content & Editorial Manager to oversee and grow the digital presence of their fishing and agricultural media brands. This is a hands-on role combining editorial oversight with digital content execution and audience growth. You will work closely with editorial, sales and events teams while managing day-to-day digital activity. Key Responsibilities Managing and publishing content across websites and digital platforms Editing and overseeing content from freelance contributors Growing audience engagement through SEO, social media and newsletters Monitoring performance using analytics tools and optimising content accordingly Managing social media channels Supporting digital advertising and commercial initiatives Assisting with content and coverage for industry events Skills & Experience Required Experience within media, publishing or trade titles Previous print magazine experience is essential Strong editorial and sub-editing skills Experience using WordPress CMS A strong understanding of Google Analytics Knowledge of digital marketing and audience growth strategies Experience managing social media platforms and campaigns Ability to analyse performance data and improve content effectiveness Video editing and/or digital design skills Strong communication and collaboration skills Commercial awareness alongside sound editorial judgement Full UK driving licence and access to a car Desirable Experience working with agricultural or rural audiences Photography or basic design skills Experience with Google Ads (Search, Display, YouTube, Performance Max, etc.) Benefits Salary up to 35,000 per annum Hybrid working - 1 day per week in the office 25 days holiday + bank holidays Birthday off Pension scheme Clear progression opportunities
Role Overview: We're Opening a Brand-New Busy Bees Nursery in Binfield! Be Part of Something Amazing! We're opening a brand-new, three-storey Busy Bees nursery in Binfield and this is YOUR chance to be part of something truly special! 110 little learners will soon be exploring, laughing, and growing-and we need a passionate Room Leader, joining us in giving our children the best start in life! WHY YOU'LL LOVE WORKING WITH US AS A ROOM LEADER Exclusive Busy Bees Benefits Competitive pay - £31,928.00 Career progression - Grow with us through training & development! Birthday off - Yes, really. Take the day to celebrate YOU! 50% childcare discount - Because family comes first! Up to 28 days holiday - Including bank holidays! Menopause support - Through Peppy, helping you through life's milestones! Wellbeing perks - Access to Hive, our fantastic wellbeing & retail discount hub! Cycle to Work scheme - A healthy commute, a happier you! Pension & financial perks - Easy access to workplace pension & Salary Finance support! Travel opportunities - Work with childcare professionals across the world! Enhanced family leave & return-to-work bonus - Because balance matters! Employee Assistance Programme & Mental Health First Aiders - We've got your back! PLUS: You'll get exclusive access to Hive , our Benefits & Wellbeing platform -filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognising our valued team members, and a Grow with Us area packed with development opportunities and training. Role Responsibilities: WHAT YOU'LL DO AS A ROOM LEADER Create engaging, exciting learning experiences for children Lead & inspire your nursery team with enthusiasm & creativity Support children's development & maintain positive relationships with families Plan fun, educational activities to spark curiosity & growth Ensure the highest standards of health, safety, and hygiene Required Qualifications: ARE YOU OUR PERFECT ROOM LEADER? We're searching for dynamic, passionate, and skilled childcare professionals to join our team . Do you have ? Level 3 qualification or above in early years education Experience in an early years setting , with supervisory experience an advantage-ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner Strong leadership, organisational, and communication skills to inspire and support your team A passion for fostering children's development and creating positive relationships with families ABOUT US Busy Bees is the UK's leading nursery group , with nearly 400 nurseries across the UK and even more overseas! We're all about giving every child the best start in life and ensuring our team feels valued, heard, and supported every step of the way! As part of our team, you'll be introduced to our Bee Curious curriculum , designed to nurture wonder, creativity, and confidence in young learners! Our Charitable Commitment - Through our partnership with BBC Children in Need , we fundraise, create community events, and help support children across the UK . This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees!
May 05, 2026
Full time
Role Overview: We're Opening a Brand-New Busy Bees Nursery in Binfield! Be Part of Something Amazing! We're opening a brand-new, three-storey Busy Bees nursery in Binfield and this is YOUR chance to be part of something truly special! 110 little learners will soon be exploring, laughing, and growing-and we need a passionate Room Leader, joining us in giving our children the best start in life! WHY YOU'LL LOVE WORKING WITH US AS A ROOM LEADER Exclusive Busy Bees Benefits Competitive pay - £31,928.00 Career progression - Grow with us through training & development! Birthday off - Yes, really. Take the day to celebrate YOU! 50% childcare discount - Because family comes first! Up to 28 days holiday - Including bank holidays! Menopause support - Through Peppy, helping you through life's milestones! Wellbeing perks - Access to Hive, our fantastic wellbeing & retail discount hub! Cycle to Work scheme - A healthy commute, a happier you! Pension & financial perks - Easy access to workplace pension & Salary Finance support! Travel opportunities - Work with childcare professionals across the world! Enhanced family leave & return-to-work bonus - Because balance matters! Employee Assistance Programme & Mental Health First Aiders - We've got your back! PLUS: You'll get exclusive access to Hive , our Benefits & Wellbeing platform -filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognising our valued team members, and a Grow with Us area packed with development opportunities and training. Role Responsibilities: WHAT YOU'LL DO AS A ROOM LEADER Create engaging, exciting learning experiences for children Lead & inspire your nursery team with enthusiasm & creativity Support children's development & maintain positive relationships with families Plan fun, educational activities to spark curiosity & growth Ensure the highest standards of health, safety, and hygiene Required Qualifications: ARE YOU OUR PERFECT ROOM LEADER? We're searching for dynamic, passionate, and skilled childcare professionals to join our team . Do you have ? Level 3 qualification or above in early years education Experience in an early years setting , with supervisory experience an advantage-ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner Strong leadership, organisational, and communication skills to inspire and support your team A passion for fostering children's development and creating positive relationships with families ABOUT US Busy Bees is the UK's leading nursery group , with nearly 400 nurseries across the UK and even more overseas! We're all about giving every child the best start in life and ensuring our team feels valued, heard, and supported every step of the way! As part of our team, you'll be introduced to our Bee Curious curriculum , designed to nurture wonder, creativity, and confidence in young learners! Our Charitable Commitment - Through our partnership with BBC Children in Need , we fundraise, create community events, and help support children across the UK . This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees!
About The Role Role: Teaching Assistant (TA) Location : Barnet, London - a five minute walk from High Barnet tube station Start Date: September 2026 Salary: £28,616 per annum, scale point 3, Outer London Support Band 4 Contract: Full time, term time only Opportunity for an exceptional candidate to be a teaching assistant shaping our pupils to be the best they can be. Ark Pioneer, a non-selective secondary school, delivers a standard of education matching the very best schools in the country. Our vision is that every pupil leaves Ark Pioneer with real options, be it embarking on the university course of their choice, apprenticeship or starting employment leading to their chosen career. What's special about this role? This role is ideal for candidates excited about championing excellent pupil support across the school. Who are we looking for? Across school life, we embed high aspirations and a growth mindset in all of our children. We believe that every single child who joins us has the potential to be knowledgeable, articulate and successful. It's important this resonates with all candidates. Why will you love our school? There are lots of reasons! We're lucky to be based in a brand-new building with top class facilities. We serve a wonderfully diverse community - we are non-denominational, mixed gender and two fifths of our pupils receive pupil premium funding. We're led by our values - Aim High, Have Integrity, Be Kind and Model Determination and our team truly unite behind our vision. Curriculum is incredibly important to us and we've planned backwards from university readiness to give our pupils the very best in every subject discipline. Our team say: 'All staff are incredibly supportive and positive and it is a great environment to work in'. Read more about our school here What are the benefits of working with Ark? We are lucky to be part of the Ark network of schools. Ark offers bespoke professional development to all team members. Joining our network opens a breadth of opportunities - many of our team have taken on leadership roles progressing from one of our sister schools. Ark employees have benefits including everything from shopping discounts to a supportive and comprehensive Employee Assistance Programme. In short, you won't find a better network of schools to join! Read more about Ark here Would you like to find out more? If you'd like to speak to our SENCO about this role Chloe Conces, HR and Office Manager would be happy to arrange this - contact Safeguarding Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, click here.
May 05, 2026
Full time
About The Role Role: Teaching Assistant (TA) Location : Barnet, London - a five minute walk from High Barnet tube station Start Date: September 2026 Salary: £28,616 per annum, scale point 3, Outer London Support Band 4 Contract: Full time, term time only Opportunity for an exceptional candidate to be a teaching assistant shaping our pupils to be the best they can be. Ark Pioneer, a non-selective secondary school, delivers a standard of education matching the very best schools in the country. Our vision is that every pupil leaves Ark Pioneer with real options, be it embarking on the university course of their choice, apprenticeship or starting employment leading to their chosen career. What's special about this role? This role is ideal for candidates excited about championing excellent pupil support across the school. Who are we looking for? Across school life, we embed high aspirations and a growth mindset in all of our children. We believe that every single child who joins us has the potential to be knowledgeable, articulate and successful. It's important this resonates with all candidates. Why will you love our school? There are lots of reasons! We're lucky to be based in a brand-new building with top class facilities. We serve a wonderfully diverse community - we are non-denominational, mixed gender and two fifths of our pupils receive pupil premium funding. We're led by our values - Aim High, Have Integrity, Be Kind and Model Determination and our team truly unite behind our vision. Curriculum is incredibly important to us and we've planned backwards from university readiness to give our pupils the very best in every subject discipline. Our team say: 'All staff are incredibly supportive and positive and it is a great environment to work in'. Read more about our school here What are the benefits of working with Ark? We are lucky to be part of the Ark network of schools. Ark offers bespoke professional development to all team members. Joining our network opens a breadth of opportunities - many of our team have taken on leadership roles progressing from one of our sister schools. Ark employees have benefits including everything from shopping discounts to a supportive and comprehensive Employee Assistance Programme. In short, you won't find a better network of schools to join! Read more about Ark here Would you like to find out more? If you'd like to speak to our SENCO about this role Chloe Conces, HR and Office Manager would be happy to arrange this - contact Safeguarding Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, click here.
Are you a Trade Manager looking for a new challenge? We're looking for an ambitious, commercially minded individual to take ownership of our trade relationships and help grow this side of the business as far as it can go. This is a rare opportunity to shape and define a growing area of the business, with real influence over how we work with the trade and how that channel develops over time. The ideal candidate will be motivated, commercially astute, highly organised, and confident working with self- people. You'll be comfortable taking ownership, making decisions, and building relationships both internally and externally. The Job: Identify, negotiate, and sign commercial agreements with new travel agent partners Manage and grow existing agent relationships, acting as the primary point of contact Lead trading conversations, reviews, and performance discussions with key partners Ensure all new agents are fully onboarded, trained, and confident in what we offer Deliver product and brand training, ensuring agents understand how to sell us effectively Respond to agent queries across email, phone, and chat in a timely and professional manner Devise, manage, and communicate trade offers, incentives, and campaigns Communicate offers via email and relevant social channels Create and grow a dedicated trade-focused social channel to engage and inform agents Produce accurate and timely quotes for agents Process agent bookings through to confirmation Ensure all booking documentation is issued correctly, including confirmations and invoices Liaise with operations to resolve booking queries or issues Work closely with finance to ensure all due payments are collected on time Assist with resolving payment queries or discrepancies Manage agent sign-ups, system access, and account administration Conduct market and competitor research to identify demand trends and opportunities Feed insights into product development and assist with building products that meet trade demand Job requirements: Proven experience working with travel agents or within the travel trade Strong commercial awareness and negotiation skills Confident communicator with excellent relationship-building ability Highly organised with strong attention to detail Comfortable managing multiple workstreams and taking full ownership Proactive, solutions-focused, and motivated to build something from the ground up London based The Package: Salary £30,000 - £40,000 + Bonus The role is office-based in London for a minimum of three days per week, with some travel required to attend industry events, trade shows, and conferences. Interested: If you are interested in the above vacancy, please click 'APPLY' or email your cv to
May 05, 2026
Full time
Are you a Trade Manager looking for a new challenge? We're looking for an ambitious, commercially minded individual to take ownership of our trade relationships and help grow this side of the business as far as it can go. This is a rare opportunity to shape and define a growing area of the business, with real influence over how we work with the trade and how that channel develops over time. The ideal candidate will be motivated, commercially astute, highly organised, and confident working with self- people. You'll be comfortable taking ownership, making decisions, and building relationships both internally and externally. The Job: Identify, negotiate, and sign commercial agreements with new travel agent partners Manage and grow existing agent relationships, acting as the primary point of contact Lead trading conversations, reviews, and performance discussions with key partners Ensure all new agents are fully onboarded, trained, and confident in what we offer Deliver product and brand training, ensuring agents understand how to sell us effectively Respond to agent queries across email, phone, and chat in a timely and professional manner Devise, manage, and communicate trade offers, incentives, and campaigns Communicate offers via email and relevant social channels Create and grow a dedicated trade-focused social channel to engage and inform agents Produce accurate and timely quotes for agents Process agent bookings through to confirmation Ensure all booking documentation is issued correctly, including confirmations and invoices Liaise with operations to resolve booking queries or issues Work closely with finance to ensure all due payments are collected on time Assist with resolving payment queries or discrepancies Manage agent sign-ups, system access, and account administration Conduct market and competitor research to identify demand trends and opportunities Feed insights into product development and assist with building products that meet trade demand Job requirements: Proven experience working with travel agents or within the travel trade Strong commercial awareness and negotiation skills Confident communicator with excellent relationship-building ability Highly organised with strong attention to detail Comfortable managing multiple workstreams and taking full ownership Proactive, solutions-focused, and motivated to build something from the ground up London based The Package: Salary £30,000 - £40,000 + Bonus The role is office-based in London for a minimum of three days per week, with some travel required to attend industry events, trade shows, and conferences. Interested: If you are interested in the above vacancy, please click 'APPLY' or email your cv to
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Area Manager Fashion £55,000-£60,000 Mileage + Benefits This is a fantastic opportunity to join a growing high street fashion and lifestyle retailer as an Area Manager. Covering a portfolio of stores across a specified region, this role is ideal for a driven and commercially focused leader with a passion for people, product, and performance.The business has ambitious growth plans and is seeking an experienced Area Manager who can inspire teams, drive sales, and deliver operational excellence across multiple locations. As an Area Manager you will be responsible for: Leading, coaching and developing Store Managers to deliver exceptional results across your region. Opening new stores and relocating existing stores Driving sales performance and ensuring all stores achieve and exceed budget targets. Monitoring KPIs, analysing performance data, and implementing action plans to maximise profitability. Ensuring brand standards are consistently delivered across all stores, including visual merchandising and customer experience. Supporting recruitment, training, and succession planning to build high-performing teams. Maintaining strong communication with Head Office and key stakeholders. Taking a hands-on approach to problem-solving and supporting stores with day-to-day challenges. The ideal candidate will have: Proven experience at multi-site level within a fashion or lifestyle retail environment. Managed a minimum of 5 stores Able to operate effectively at pace New store opening experience A strong commercial mindset with the ability to drive sales and performance. Excellent leadership and people development skills. A passion for retail, product, and delivering outstanding customer experience. Strong organisational and communication skills. A proactive, hands-on approach with the ability to influence and inspire. A full UK driving licence - driving is essential for this role. A solid background within the fashion sector is required. Package for our new Area Manager: The salary is up to £60,000 (depending on experience) plus a competitive benefits package. Mileage is provided for business travel. This is a great opportunity for an ambitious retail leader looking to take the next step in their career within a dynamic and expanding business. BH36006
May 05, 2026
Full time
Area Manager Fashion £55,000-£60,000 Mileage + Benefits This is a fantastic opportunity to join a growing high street fashion and lifestyle retailer as an Area Manager. Covering a portfolio of stores across a specified region, this role is ideal for a driven and commercially focused leader with a passion for people, product, and performance.The business has ambitious growth plans and is seeking an experienced Area Manager who can inspire teams, drive sales, and deliver operational excellence across multiple locations. As an Area Manager you will be responsible for: Leading, coaching and developing Store Managers to deliver exceptional results across your region. Opening new stores and relocating existing stores Driving sales performance and ensuring all stores achieve and exceed budget targets. Monitoring KPIs, analysing performance data, and implementing action plans to maximise profitability. Ensuring brand standards are consistently delivered across all stores, including visual merchandising and customer experience. Supporting recruitment, training, and succession planning to build high-performing teams. Maintaining strong communication with Head Office and key stakeholders. Taking a hands-on approach to problem-solving and supporting stores with day-to-day challenges. The ideal candidate will have: Proven experience at multi-site level within a fashion or lifestyle retail environment. Managed a minimum of 5 stores Able to operate effectively at pace New store opening experience A strong commercial mindset with the ability to drive sales and performance. Excellent leadership and people development skills. A passion for retail, product, and delivering outstanding customer experience. Strong organisational and communication skills. A proactive, hands-on approach with the ability to influence and inspire. A full UK driving licence - driving is essential for this role. A solid background within the fashion sector is required. Package for our new Area Manager: The salary is up to £60,000 (depending on experience) plus a competitive benefits package. Mileage is provided for business travel. This is a great opportunity for an ambitious retail leader looking to take the next step in their career within a dynamic and expanding business. BH36006
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 9am-5pm - as part of this role, you'll also be part of the on call rota (evenings & weekends) Gravesend, DA12 2PG No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 9am-5pm - as part of this role, you'll also be part of the on call rota (evenings & weekends) Gravesend, DA12 2PG No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
