Reports to: JPW Property Management Board Works Alongside: Property Managers, Administrators, Accounts Team Salary: £40,000 - £45,000 Negotiable depending on experience. Location: London Department/Division: Property Management Overall Purpose To undertake the efficient and effective management of the property portfolio to ensure that all clients/parties are satisfied with the service provided. This will include: Maintaining and strengthening existing client relationships. Building new business. Ensuring provision of a high level of customer service throughout the Property Management team. Key Responsibilities A) Financial Management To draft service charge budgets in advance of the year-end and to seek client approval for implementation. To ensure budget is accurately filed and passed with appropriate coding to the Accounts Manager. To review expenditure to date, using financial reports to review budget to actual. To understand and gauge cash-flow to site, identifying creditor problems and funding issues and to take action to prevent funding problems. To ensure service charge and ground rent demands are issued in advance of the due date, liaise with Accounts Manager accordingly ensuring accuracy of demands issued. To identify, on a regular basis debtor problem and to take action accordingly. To advise the client of action proposed and to seek client approval for referral to County Court/LVT. To ensure client reports are issued on time to client in liaison with the Accounts Manager. To ensure invoices that are received are correctly addressed to the client, checked for accuracy and 'married' to the instructing paperwork/estimate/certificate of valuation. Ensure invoices are processed as quickly as possible, correctly coded and passed on to the account team. To ensure, in liaison with the Accounts Manager, that year-end accounts are processed and audited/certified. Ensure credit/deficit charged out and accounts distributed to lessees. To liaise with the Accounts Manager in the matter of void charges on new developments. B) Day to Day Management To undertake regular site visits and to inspect common parts areas and plant rooms where safely accessible. To log in upon every site visit with caretaker/concierge staff where no staff exists to ensure diary entries are made for future reference. To identify areas for improvement, cleanliness, breach of safety regulations and to take action to remedy the same. Ensure areas of maintenance concern are addressed with the site staff and action taken to remedy. Where site has no staff to ensure that the maintenance coordination team is aware of the need to instruct contractors and to issue works orders. Undertake review of cyclical repairs and to identify the need for reviewing reserve fund transfer or setting the budget to collect funds in advance of major works. To understand the process and procedures relevant to sending out the consultation notices. Where on-account charges are necessary to ensure levies are raised. Liaise with appropriate professional/technical advisors as instructed. To ensure the block has a current management agreement and familiarity with the agreement is achieved. To identify fee income due outside of management fee is charged and collected in liaison with in-house personnel. To review contracts and identify savings and/or service level improvements and where appropriate take advice from the Board. To employ, supervise, train or provide training for site staff and to undertake disciplinary measures on behalf of the client. As necessary. To ensure staff contracts are issued within two months of employment and to ensure probation review is undertaken. To advise the client of any staffing issues likely to affect the client's position. To ensure Health and Safety regulations and statutes adhered to in the management of the sites. Where breaches are identified, take action to remedy the situation and to keep the client informed at all times. To ensure contractors maintain PI insurance, have current CIS certificate and provide a safe working method statement when undertaking works on site, particularly where working at height, plant rooms and confined spaces and on roofs. To provide advice to the client on matters affecting their position with contractors/lessees and referring to specialist advisors as necessary. To attend regular client meetings, AGM's, EGMs and Resident Association meetings having regard to the management agreement. Issue of minutes in a timely manner following these meetings To have full understanding of the insurance department regarding claims/renewal and placing of insurance. To maintain an accurate 'bible' relating to the property on the company's property management database. To deal with correspondence by email, letter and phone calls in a timely manner. All necessary filing both electronic and paper. Office related tasks include photocopying, faxing, post, registered mail, covering the switchboard/reception duties as required. Any other reasonable tasks as requested by the Board. C) Sustaining and Building Business To have regular contact with clients and quickly discern and act to resolve client complaints To help build a business where customer service is at the forefront of all of the company's activities. Key Relationships Internal With members of the JPW Property Management team, administrators Accounts Team, and maintenance companies. Excellent communication skills between different teams/ external parties are essential. Experience of successfully organizing team-building events and initiatives is desirable. External Lessees, Clients, Freeholders, Developers, Contractors, Site Staff. Experience of successfully and promptly resolving client complaints is essential. Decision Making Authority Jointly with Property Managers & Directors, Clients on major works and matters of potential litigation. Education/Qualifications Member of the IRPM/AssocRICS and good education level although training sponsorship for right person. Experience Minimum 3 years blocks of flat management experience. Commercial management experience advantageous Due to the nature of our business this is a developing job description, and additions or changes will be made as and when the need arises, with full consultation beforehand.
Apr 02, 2026
Full time
Reports to: JPW Property Management Board Works Alongside: Property Managers, Administrators, Accounts Team Salary: £40,000 - £45,000 Negotiable depending on experience. Location: London Department/Division: Property Management Overall Purpose To undertake the efficient and effective management of the property portfolio to ensure that all clients/parties are satisfied with the service provided. This will include: Maintaining and strengthening existing client relationships. Building new business. Ensuring provision of a high level of customer service throughout the Property Management team. Key Responsibilities A) Financial Management To draft service charge budgets in advance of the year-end and to seek client approval for implementation. To ensure budget is accurately filed and passed with appropriate coding to the Accounts Manager. To review expenditure to date, using financial reports to review budget to actual. To understand and gauge cash-flow to site, identifying creditor problems and funding issues and to take action to prevent funding problems. To ensure service charge and ground rent demands are issued in advance of the due date, liaise with Accounts Manager accordingly ensuring accuracy of demands issued. To identify, on a regular basis debtor problem and to take action accordingly. To advise the client of action proposed and to seek client approval for referral to County Court/LVT. To ensure client reports are issued on time to client in liaison with the Accounts Manager. To ensure invoices that are received are correctly addressed to the client, checked for accuracy and 'married' to the instructing paperwork/estimate/certificate of valuation. Ensure invoices are processed as quickly as possible, correctly coded and passed on to the account team. To ensure, in liaison with the Accounts Manager, that year-end accounts are processed and audited/certified. Ensure credit/deficit charged out and accounts distributed to lessees. To liaise with the Accounts Manager in the matter of void charges on new developments. B) Day to Day Management To undertake regular site visits and to inspect common parts areas and plant rooms where safely accessible. To log in upon every site visit with caretaker/concierge staff where no staff exists to ensure diary entries are made for future reference. To identify areas for improvement, cleanliness, breach of safety regulations and to take action to remedy the same. Ensure areas of maintenance concern are addressed with the site staff and action taken to remedy. Where site has no staff to ensure that the maintenance coordination team is aware of the need to instruct contractors and to issue works orders. Undertake review of cyclical repairs and to identify the need for reviewing reserve fund transfer or setting the budget to collect funds in advance of major works. To understand the process and procedures relevant to sending out the consultation notices. Where on-account charges are necessary to ensure levies are raised. Liaise with appropriate professional/technical advisors as instructed. To ensure the block has a current management agreement and familiarity with the agreement is achieved. To identify fee income due outside of management fee is charged and collected in liaison with in-house personnel. To review contracts and identify savings and/or service level improvements and where appropriate take advice from the Board. To employ, supervise, train or provide training for site staff and to undertake disciplinary measures on behalf of the client. As necessary. To ensure staff contracts are issued within two months of employment and to ensure probation review is undertaken. To advise the client of any staffing issues likely to affect the client's position. To ensure Health and Safety regulations and statutes adhered to in the management of the sites. Where breaches are identified, take action to remedy the situation and to keep the client informed at all times. To ensure contractors maintain PI insurance, have current CIS certificate and provide a safe working method statement when undertaking works on site, particularly where working at height, plant rooms and confined spaces and on roofs. To provide advice to the client on matters affecting their position with contractors/lessees and referring to specialist advisors as necessary. To attend regular client meetings, AGM's, EGMs and Resident Association meetings having regard to the management agreement. Issue of minutes in a timely manner following these meetings To have full understanding of the insurance department regarding claims/renewal and placing of insurance. To maintain an accurate 'bible' relating to the property on the company's property management database. To deal with correspondence by email, letter and phone calls in a timely manner. All necessary filing both electronic and paper. Office related tasks include photocopying, faxing, post, registered mail, covering the switchboard/reception duties as required. Any other reasonable tasks as requested by the Board. C) Sustaining and Building Business To have regular contact with clients and quickly discern and act to resolve client complaints To help build a business where customer service is at the forefront of all of the company's activities. Key Relationships Internal With members of the JPW Property Management team, administrators Accounts Team, and maintenance companies. Excellent communication skills between different teams/ external parties are essential. Experience of successfully organizing team-building events and initiatives is desirable. External Lessees, Clients, Freeholders, Developers, Contractors, Site Staff. Experience of successfully and promptly resolving client complaints is essential. Decision Making Authority Jointly with Property Managers & Directors, Clients on major works and matters of potential litigation. Education/Qualifications Member of the IRPM/AssocRICS and good education level although training sponsorship for right person. Experience Minimum 3 years blocks of flat management experience. Commercial management experience advantageous Due to the nature of our business this is a developing job description, and additions or changes will be made as and when the need arises, with full consultation beforehand.
Part of Herefordshire, Ludlow and North Shropshire College Farm Manager Salary £49,026 to £53,374 (depending on experience) Walford Farm is situated in a 500-acre estate, 15 minutes from Shrewsbury in Shropshire. We run a commercial farm with approximately 220 dairy cows, replacement youngstock and a small sheep flock, supporting students to develop their higher technical skills. We operate an established grass-based Autumn block calving system. The farm has invested in health monitoring and breeding systems and is a LIC monitor farm. Working to sustainable farm management principles, you will deliver excellent arable and livestock performance comparable with commercial benchmarks. You will manage livestock systems which demonstrate the very best in animal welfare practices. You will maintain high standards of estate maintenance and have an eye for detail to manage what is effectively a showcase farm. In addition to the day-to-day management of the farm, we are keen to continue developing the estate's future potential. The successful candidate will be encouraged to contribute ideas and strategic thinking around farm diversification opportunities and the future direction of the business, helping ensure Walford Farm remains innovative, resilient and commercially relevant. You will have excellent communication skills and the people skills necessary to manage the farm staff and to support high quality student learning on the farm. Large and high specification accommodation available through a service occupancy agreement. A comprehensive package of employee benefits is in place including a competitive salary, above average holiday entitlement and eligibility to join a defined benefit pension scheme with Local Government Pension Scheme. Also, we offer generous occupational sickness, maternity, paternity and shared parental leave pay schemes, a high number of free on-site parking bays, access to a wide range of free CPD events and professional qualifications, flexible working policy, on-site gym, eye care voucher scheme, cycle to work scheme, and wellbeing support. We offer a friendly, honest and respectful working environment and actively promote equality, diversity and inclusion. We take a supportive approach to staff development, both personally and professionally. HLNSC is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. North Shropshire College is a Disability Confident Employer. For an informal chat about the role please contact Bronwen Bray or visit our website at email or telephone . Closing Date: Friday 17th April 2026 You can also apply for this role by clicking the Apply Button.
Apr 02, 2026
Full time
Part of Herefordshire, Ludlow and North Shropshire College Farm Manager Salary £49,026 to £53,374 (depending on experience) Walford Farm is situated in a 500-acre estate, 15 minutes from Shrewsbury in Shropshire. We run a commercial farm with approximately 220 dairy cows, replacement youngstock and a small sheep flock, supporting students to develop their higher technical skills. We operate an established grass-based Autumn block calving system. The farm has invested in health monitoring and breeding systems and is a LIC monitor farm. Working to sustainable farm management principles, you will deliver excellent arable and livestock performance comparable with commercial benchmarks. You will manage livestock systems which demonstrate the very best in animal welfare practices. You will maintain high standards of estate maintenance and have an eye for detail to manage what is effectively a showcase farm. In addition to the day-to-day management of the farm, we are keen to continue developing the estate's future potential. The successful candidate will be encouraged to contribute ideas and strategic thinking around farm diversification opportunities and the future direction of the business, helping ensure Walford Farm remains innovative, resilient and commercially relevant. You will have excellent communication skills and the people skills necessary to manage the farm staff and to support high quality student learning on the farm. Large and high specification accommodation available through a service occupancy agreement. A comprehensive package of employee benefits is in place including a competitive salary, above average holiday entitlement and eligibility to join a defined benefit pension scheme with Local Government Pension Scheme. Also, we offer generous occupational sickness, maternity, paternity and shared parental leave pay schemes, a high number of free on-site parking bays, access to a wide range of free CPD events and professional qualifications, flexible working policy, on-site gym, eye care voucher scheme, cycle to work scheme, and wellbeing support. We offer a friendly, honest and respectful working environment and actively promote equality, diversity and inclusion. We take a supportive approach to staff development, both personally and professionally. HLNSC is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. North Shropshire College is a Disability Confident Employer. For an informal chat about the role please contact Bronwen Bray or visit our website at email or telephone . Closing Date: Friday 17th April 2026 You can also apply for this role by clicking the Apply Button.
Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move? If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join their block management department as a Property Manager, looking after buildings and estates in the Manchester area. Their aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered - unlike their competitors. How are they genuinely different to the rest? Firstly, portfolios are typically around 500 units, compared to 1000 - 2000 elsewhere. Secondly, they aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, they also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 - £49,000 per year. Our client isn't a huge corporate, faceless agent - customer service, being proactive and just getting the job done is what sets them out from their competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio - taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via their bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control - checking expenditure and identifying debtors, using their very user-friendly system. Visiting and inspecting some of our client's developments - you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients - informing them of issues and what their plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where they may be able to assist. A relevant qualification would be beneficial but not essential. Our client would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal Skills/Attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am - 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is office based but home working (1 - 2 days per week) is available if needed. Salary Our client operates an experienced based salary banding system to ensure progression, transparency and reward loyalty. The bands are: 0 years of prior block management experience: £30,000 per annum 1 year of experience as a Block Manager: £32,000 - £33,000 per annum (weighted by portfolio size). 2 years of experience as a Block Manager: £34,000 - £35,000 per annum (weighted by portfolio size). 3 years of experience as a Block Manager: £35,000 - £37,000 per annum (weighted by portfolio size). 4 years of experience as a Block Manager: £37,000 - £39,000 per annum (weighted by portfolio size). 5+ years of experience as a Block Manager: £40,000 per annum, and promotion to Senior Property Manager (which also has banding for progression). Career Progression Our client's team grows every few months due to new business being won regularly, meaning progression is real and they prefer to promote from within.
Apr 02, 2026
Full time
Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move? If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join their block management department as a Property Manager, looking after buildings and estates in the Manchester area. Their aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered - unlike their competitors. How are they genuinely different to the rest? Firstly, portfolios are typically around 500 units, compared to 1000 - 2000 elsewhere. Secondly, they aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, they also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 - £49,000 per year. Our client isn't a huge corporate, faceless agent - customer service, being proactive and just getting the job done is what sets them out from their competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio - taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via their bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control - checking expenditure and identifying debtors, using their very user-friendly system. Visiting and inspecting some of our client's developments - you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients - informing them of issues and what their plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where they may be able to assist. A relevant qualification would be beneficial but not essential. Our client would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal Skills/Attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am - 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is office based but home working (1 - 2 days per week) is available if needed. Salary Our client operates an experienced based salary banding system to ensure progression, transparency and reward loyalty. The bands are: 0 years of prior block management experience: £30,000 per annum 1 year of experience as a Block Manager: £32,000 - £33,000 per annum (weighted by portfolio size). 2 years of experience as a Block Manager: £34,000 - £35,000 per annum (weighted by portfolio size). 3 years of experience as a Block Manager: £35,000 - £37,000 per annum (weighted by portfolio size). 4 years of experience as a Block Manager: £37,000 - £39,000 per annum (weighted by portfolio size). 5+ years of experience as a Block Manager: £40,000 per annum, and promotion to Senior Property Manager (which also has banding for progression). Career Progression Our client's team grows every few months due to new business being won regularly, meaning progression is real and they prefer to promote from within.
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Apr 01, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Apr 01, 2026
Full time
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Our Client are currently looking for an experienced Head Concierge to join their team at a luxury estate in Harrow. Working Monday to Friday, 9am - 5pm with a salary of £34,000 annually. Duties include: To assume overall responsibility for the smooth running of the building in all respects and to supervise staff. Reporting back to Residents, Managing Agent, or Client where required. To ensure security is maintained at the building. To take responsibility in a crisis, (e.g. fire, floor, intruders) and take appropriate action. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents. To set an example for other staff members by being courteous and helpful to all residents as well as to residents' staff and guests and to contractors employed by the residents of the building. To ensure that all staff are trained to be courteous, polite and positive to residents. To monitor the log, kept by the staff which records the signing in and out of all contractors and service personnel in attendance at the building. Ensure that the staff issue the correct parking permits. To supervise any keys which are held in reception by the staff and investigate (coordinate the investigation of) any missing keys reported. Ensure that they are correctly logged in and out in accordance with the standard procedure. To monitor the presence of external contractors around the building and supervise their activities to ensure minimum disturbance to residents. Daily records to be kept and report to managing agents once a month. To supervise and monitor the registered mail and deliveries logged maintained by the staff. To ensure that the staff deal with all general telephone enquiries and messages logged, effectively and efficiently. To deal with administrative matters relating to management of the building and staff. To work closely in co-operation with the managing agent, keeping them well informed about events and issues which affect the building. To provide a written building report to the Managing Agents every week. To supervise the standard of cleaning undertaken by the porter and on-site staff to ensure the building's high standard are maintained as set out in the Building Manuals and SOPs. To be present in the staff area during designated hours (except when called away on matters relating to the building). To ensure that all staff are trained to a sufficient standard in order that they can operate the CCTV system effectively. To walk the development including all buildings on a daily basis. To be responsible for the management of a petty cash fund. To maintain accurate written records about each flat to include (but not be limited to) the following: To keep all keys (both to individual residents' flats and to the various areas of the building) well organised and secure. To maintain records of central stores for the building (light bulbs, cleaning supplies, key blanks, etc) in a well-organised way, ensuring that an appropriate quantity are always available at reasonable costs. To manage the handover reports where (with the assistance of the staff) all significant events and issues which arise at the building are recorded. In general, the post holder is expected to be flexible and undertake duties as required by the Managing Agents or the Client. To formulate a property handbook to enable all staff to respond to queries of residents or other parties. The handbook will provide details of all contracts, emergency contact number and the numbers of specific contractors who work on the block. In addition, it would document the location and function of mechanical & engineering throughout the building. Liaise with the Managing Agent regarding any reactive or planned preventative maintenance requirements at the Building advising details of defects in writing where appropriate.
Apr 01, 2026
Full time
Our Client are currently looking for an experienced Head Concierge to join their team at a luxury estate in Harrow. Working Monday to Friday, 9am - 5pm with a salary of £34,000 annually. Duties include: To assume overall responsibility for the smooth running of the building in all respects and to supervise staff. Reporting back to Residents, Managing Agent, or Client where required. To ensure security is maintained at the building. To take responsibility in a crisis, (e.g. fire, floor, intruders) and take appropriate action. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents. To set an example for other staff members by being courteous and helpful to all residents as well as to residents' staff and guests and to contractors employed by the residents of the building. To ensure that all staff are trained to be courteous, polite and positive to residents. To monitor the log, kept by the staff which records the signing in and out of all contractors and service personnel in attendance at the building. Ensure that the staff issue the correct parking permits. To supervise any keys which are held in reception by the staff and investigate (coordinate the investigation of) any missing keys reported. Ensure that they are correctly logged in and out in accordance with the standard procedure. To monitor the presence of external contractors around the building and supervise their activities to ensure minimum disturbance to residents. Daily records to be kept and report to managing agents once a month. To supervise and monitor the registered mail and deliveries logged maintained by the staff. To ensure that the staff deal with all general telephone enquiries and messages logged, effectively and efficiently. To deal with administrative matters relating to management of the building and staff. To work closely in co-operation with the managing agent, keeping them well informed about events and issues which affect the building. To provide a written building report to the Managing Agents every week. To supervise the standard of cleaning undertaken by the porter and on-site staff to ensure the building's high standard are maintained as set out in the Building Manuals and SOPs. To be present in the staff area during designated hours (except when called away on matters relating to the building). To ensure that all staff are trained to a sufficient standard in order that they can operate the CCTV system effectively. To walk the development including all buildings on a daily basis. To be responsible for the management of a petty cash fund. To maintain accurate written records about each flat to include (but not be limited to) the following: To keep all keys (both to individual residents' flats and to the various areas of the building) well organised and secure. To maintain records of central stores for the building (light bulbs, cleaning supplies, key blanks, etc) in a well-organised way, ensuring that an appropriate quantity are always available at reasonable costs. To manage the handover reports where (with the assistance of the staff) all significant events and issues which arise at the building are recorded. In general, the post holder is expected to be flexible and undertake duties as required by the Managing Agents or the Client. To formulate a property handbook to enable all staff to respond to queries of residents or other parties. The handbook will provide details of all contracts, emergency contact number and the numbers of specific contractors who work on the block. In addition, it would document the location and function of mechanical & engineering throughout the building. Liaise with the Managing Agent regarding any reactive or planned preventative maintenance requirements at the Building advising details of defects in writing where appropriate.
Caretaker Reporting to our local Estate Services Manager you will undertake a wide range of duties including minor internal and external property repairs, and supplementing the work of our cleaning and gardening teams ensuring that our communal areas are well maintained. You will be provided with tools and machinery to help you undertake your tasks and we will supply you with a new uniform, safety boots and personal protective equipment. You will need to have the ability to undertake physically demanding work. The location Caretaker Our front-line teams work from our local estates and hubs across our area of operation. What you'll be doing: • Ensuring our communal areas are clean and well maintained, carrying out spot cleaning e.g. sweeping, vacuuming, mopping, dusting, polishing, litter picking etc as directed. • Sweep, disinfect and keep tidy refuse chutes, bins and bin areas (where appropriate) • When required, use machinery (jet washers, steam cleaners etc) to carry out deep cleaning. Any training required will be provided. • Carry out some minor repairs of a basic, semi-skilled nature as directed by the Scheme Manager or Estate Services Manager. This could in in a communal area or resident's home. Examples are joinery, plumbing (non qualified jobs such as unblocking sinks/toilets etc), internal painting, graffiti removal, lock changes etc. • Report any repairs or defects in communal areas, that you cannot resolve, to maintenance department/ line manager and follow up actions as required. • Carry out tests inspections and submit detailed reports as and when requested. • Provide cover in the absence of other colleagues. • Be a point of contact for residents, assist where possible or refer enquiries to colleagues. • Be aware of vulnerable customers and, where appropriate, highlight their needs to your line manager / Housing Team • Act in a friendly, polite, and professional way at all times, even when challenged by residents or visitors to the estate. • Understand your responsibilities as an employee under Health and Safety legislation. • Always adopt a safe system of work, using all safety clothing and equipment which is provided and generally taking responsibility for your own safety. • No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. What you'll need: Caretaker Desirable • Good practical skills to carry out a wide range of tasks including the ability to undertake a variety of minor building and domestic repairs. • Experience of working in small teams • Basic knowledge and understanding of health and safety considerations as they apply to this role. • Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports when dealing with customers, contractors, and team members. • Ability to use a smartphone to access company emails and log repair and health & safety issues. • Working alone and as part of a team will have a can-do attitude and ability to work using their initiative
Apr 01, 2026
Contractor
Caretaker Reporting to our local Estate Services Manager you will undertake a wide range of duties including minor internal and external property repairs, and supplementing the work of our cleaning and gardening teams ensuring that our communal areas are well maintained. You will be provided with tools and machinery to help you undertake your tasks and we will supply you with a new uniform, safety boots and personal protective equipment. You will need to have the ability to undertake physically demanding work. The location Caretaker Our front-line teams work from our local estates and hubs across our area of operation. What you'll be doing: • Ensuring our communal areas are clean and well maintained, carrying out spot cleaning e.g. sweeping, vacuuming, mopping, dusting, polishing, litter picking etc as directed. • Sweep, disinfect and keep tidy refuse chutes, bins and bin areas (where appropriate) • When required, use machinery (jet washers, steam cleaners etc) to carry out deep cleaning. Any training required will be provided. • Carry out some minor repairs of a basic, semi-skilled nature as directed by the Scheme Manager or Estate Services Manager. This could in in a communal area or resident's home. Examples are joinery, plumbing (non qualified jobs such as unblocking sinks/toilets etc), internal painting, graffiti removal, lock changes etc. • Report any repairs or defects in communal areas, that you cannot resolve, to maintenance department/ line manager and follow up actions as required. • Carry out tests inspections and submit detailed reports as and when requested. • Provide cover in the absence of other colleagues. • Be a point of contact for residents, assist where possible or refer enquiries to colleagues. • Be aware of vulnerable customers and, where appropriate, highlight their needs to your line manager / Housing Team • Act in a friendly, polite, and professional way at all times, even when challenged by residents or visitors to the estate. • Understand your responsibilities as an employee under Health and Safety legislation. • Always adopt a safe system of work, using all safety clothing and equipment which is provided and generally taking responsibility for your own safety. • No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. What you'll need: Caretaker Desirable • Good practical skills to carry out a wide range of tasks including the ability to undertake a variety of minor building and domestic repairs. • Experience of working in small teams • Basic knowledge and understanding of health and safety considerations as they apply to this role. • Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports when dealing with customers, contractors, and team members. • Ability to use a smartphone to access company emails and log repair and health & safety issues. • Working alone and as part of a team will have a can-do attitude and ability to work using their initiative
A leading residential developer is looking for an experienced Senior Block Manager to oversee a portfolio of residential developments across Birmingham and the West Midlands . This is a client-side role responsible for monitoring managing agents, ensuring high standards of estate management, and protecting the long-term performance of residential assets across a diverse portfolio including large multi-phase developments, regeneration schemes and traditional housing sites. The role will involve regular liaison with internal teams including Construction, Technical, Customer Service, and Land & Planning, as well as external managing agents and residents' management companies. The Role Monitor managing agent performance across multiple residential developments Attend site visits, quarterly reviews and annual performance audits Oversee block handovers to managing agents Review service charge budgets and accounts Monitor statutory compliance, health & safety inspections and action plans Track financial performance of service charge funds and capital works Manage customer consent applications Attend internal meetings with build, sales, and customer service teams Produce estate management reports for senior leadership Support delivery of sustainability and long-term asset management initiatives Experience Required Experience in leasehold / block / residential property management Experience working for a managing agent or client-side developer ATPI / MTPI (essential) Strong knowledge of landlord & tenant legislation Understanding of RICS / IRPM / industry codes of practice Experience with large or complex residential developments preferred Heat network / district heating experience desirable Strong customer focus Package £50,000 - £55,000 25+ days holiday (increasing with service) Private medical insurance Pension scheme Life assurance Lifestyle benefits platform Hybrid working Long-term career progression
Apr 01, 2026
Full time
A leading residential developer is looking for an experienced Senior Block Manager to oversee a portfolio of residential developments across Birmingham and the West Midlands . This is a client-side role responsible for monitoring managing agents, ensuring high standards of estate management, and protecting the long-term performance of residential assets across a diverse portfolio including large multi-phase developments, regeneration schemes and traditional housing sites. The role will involve regular liaison with internal teams including Construction, Technical, Customer Service, and Land & Planning, as well as external managing agents and residents' management companies. The Role Monitor managing agent performance across multiple residential developments Attend site visits, quarterly reviews and annual performance audits Oversee block handovers to managing agents Review service charge budgets and accounts Monitor statutory compliance, health & safety inspections and action plans Track financial performance of service charge funds and capital works Manage customer consent applications Attend internal meetings with build, sales, and customer service teams Produce estate management reports for senior leadership Support delivery of sustainability and long-term asset management initiatives Experience Required Experience in leasehold / block / residential property management Experience working for a managing agent or client-side developer ATPI / MTPI (essential) Strong knowledge of landlord & tenant legislation Understanding of RICS / IRPM / industry codes of practice Experience with large or complex residential developments preferred Heat network / district heating experience desirable Strong customer focus Package £50,000 - £55,000 25+ days holiday (increasing with service) Private medical insurance Pension scheme Life assurance Lifestyle benefits platform Hybrid working Long-term career progression
Dove & Hawk are working alongside a Hertfordshire-based Real Estate Consultancy who are looking for an Senior Block Manager to manage a varied portfolio of Residential Blocks located in the Hertfordshire / Northwest region Duties/Functions of the role: Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and to identify building repairs in line with health and safety issues. Health & Safety Compliance, BSR experience Coordinate contractors Liaise with other team members and departments Building strong and proactive relationships with your clients Respond to leasehold enquiries in an efficient manner Attend external meetings as needed Requirements of the Role: A minimum of 3 years' experience in all aspects of Residential Block Management. TPI Qualification Strong communication skills, verbal and written. Strong numeracy skills coupled with business acumen as you will be managing budgets, reviewing quotes, organising Year End accounts etc. Strong grasp of IT. Salary Budgets : £45,000 + Benefits Required working hours: 09:00 - 5.30 pm Monday to Friday Location of the role: BorehamwoodPlease contact me on to discuss further! Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Apr 01, 2026
Full time
Dove & Hawk are working alongside a Hertfordshire-based Real Estate Consultancy who are looking for an Senior Block Manager to manage a varied portfolio of Residential Blocks located in the Hertfordshire / Northwest region Duties/Functions of the role: Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and to identify building repairs in line with health and safety issues. Health & Safety Compliance, BSR experience Coordinate contractors Liaise with other team members and departments Building strong and proactive relationships with your clients Respond to leasehold enquiries in an efficient manner Attend external meetings as needed Requirements of the Role: A minimum of 3 years' experience in all aspects of Residential Block Management. TPI Qualification Strong communication skills, verbal and written. Strong numeracy skills coupled with business acumen as you will be managing budgets, reviewing quotes, organising Year End accounts etc. Strong grasp of IT. Salary Budgets : £45,000 + Benefits Required working hours: 09:00 - 5.30 pm Monday to Friday Location of the role: BorehamwoodPlease contact me on to discuss further! Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Position: Property Manager Location: Homebased (Essex/Kent based portfolio) Working Hours: 09:00 - 17:00 Monday - Thursday, 09:00 - 16:00 Friday Salary: Competitive About Hillcrest Estate Management: Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol and Essex. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area. Hillcrest is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The Property Manager is responsible for the day to day management of a portfolio of developments in and around the London region. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 2 years' experience in the residential property management sector. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on or our . If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Apr 01, 2026
Full time
Position: Property Manager Location: Homebased (Essex/Kent based portfolio) Working Hours: 09:00 - 17:00 Monday - Thursday, 09:00 - 16:00 Friday Salary: Competitive About Hillcrest Estate Management: Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol and Essex. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area. Hillcrest is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The Property Manager is responsible for the day to day management of a portfolio of developments in and around the London region. Key responsibilities and tasks include: To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 2 years' experience in the residential property management sector. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on or our . If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
Apr 01, 2026
Contractor
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
An exciting opportunity has arisen for a Property Manager / Lettings Manager with 5 years experience to join a growing property management company. As a Property Manager / Lettings Manager , you will oversee day-to-day property management activities including lettings, maintenance coordination, safety compliance, and tenant communications. This part-time permanent role offers a salary of £15 per hour for 10 hours per week and covers properties in Chelmsford and Brentwood. You will be responsible for: Managing daily property operations including lettings, maintenance coordination, safety checks, and tenant communications. Carrying out routine property inspections to ensure high safety and maintenance standards. Advertising and marketing available rooms to attract suitable tenants. Conducting thorough tenant vetting, including reference, background, and income checks. Managing rent collection and addressing arrears or tenancy-related disputes where required. Liaising with contractors to organise repairs and maintenance works. Handling tenant enquiries and resolving concerns in a professional and timely manner. Maintaining accurate records of tenancy agreements, payments, and property activity. Performing administrative tasks including data entry, file management, and general office administration. What we are looking for: Previously worked as a Property Manager, Lettings Manager, Portfolio Manager, Block Manager, Estates Manager, or in a similar role. At least 5 years experience in real estate or property management. Proficiency in Microsoft Office Suite and property management software. Strong administrative, organisational, and record-keeping skills. Excellent communication and customer service skills, particularly via phone and email. Schedule: Monday to Friday Weekend availability as required What s on offer: £15 per hour Part-time role - 10 hours per week Flexible working hours Opportunity to work from home Supportive and collaborative working environmen Apply now for this excellent Property Manager opportunity to join a growing property management business and further develop your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Mar 31, 2026
Full time
An exciting opportunity has arisen for a Property Manager / Lettings Manager with 5 years experience to join a growing property management company. As a Property Manager / Lettings Manager , you will oversee day-to-day property management activities including lettings, maintenance coordination, safety compliance, and tenant communications. This part-time permanent role offers a salary of £15 per hour for 10 hours per week and covers properties in Chelmsford and Brentwood. You will be responsible for: Managing daily property operations including lettings, maintenance coordination, safety checks, and tenant communications. Carrying out routine property inspections to ensure high safety and maintenance standards. Advertising and marketing available rooms to attract suitable tenants. Conducting thorough tenant vetting, including reference, background, and income checks. Managing rent collection and addressing arrears or tenancy-related disputes where required. Liaising with contractors to organise repairs and maintenance works. Handling tenant enquiries and resolving concerns in a professional and timely manner. Maintaining accurate records of tenancy agreements, payments, and property activity. Performing administrative tasks including data entry, file management, and general office administration. What we are looking for: Previously worked as a Property Manager, Lettings Manager, Portfolio Manager, Block Manager, Estates Manager, or in a similar role. At least 5 years experience in real estate or property management. Proficiency in Microsoft Office Suite and property management software. Strong administrative, organisational, and record-keeping skills. Excellent communication and customer service skills, particularly via phone and email. Schedule: Monday to Friday Weekend availability as required What s on offer: £15 per hour Part-time role - 10 hours per week Flexible working hours Opportunity to work from home Supportive and collaborative working environmen Apply now for this excellent Property Manager opportunity to join a growing property management business and further develop your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
An opportunity has arisen for a Property Manager to join a well-established estate agency specialising in residential sales, lettings, and property management. As a Property Manager, you will be responsible for overseeing a portfolio of properties, ensuring they are maintained, compliant, and prepared for tenants. This full-time role offers a salary range of £27,000 - £32,000 (DOE) and benefits. You will be responsible for: Managing day-to-day property maintenance and coordinating larger works projects. Arranging safety inspections and certificates for properties. Conducting property inspections and preparing homes for tenant move-ins. Handling tenant move-outs and processing deposit returns. Supporting out-of-hours emergency cover on a rota basis with a partner organisation. Maintaining accurate records and diaries using general IT systems. What we are looking for: Previously worked as a Property Manager, Portfolio Manager, Lettings Manager, Block Manager, Estate Manager, Property Coordinator or in a similar role. Prior experience of 1 year in property management. Skilled in Microsoft Excel and general IT. Ability to manage diaries and coordinate multiple tasks efficiently. Full, clean UK driving licence. This is a fantastic opportunity for a property manager to progress your career within property management. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Mar 31, 2026
Full time
An opportunity has arisen for a Property Manager to join a well-established estate agency specialising in residential sales, lettings, and property management. As a Property Manager, you will be responsible for overseeing a portfolio of properties, ensuring they are maintained, compliant, and prepared for tenants. This full-time role offers a salary range of £27,000 - £32,000 (DOE) and benefits. You will be responsible for: Managing day-to-day property maintenance and coordinating larger works projects. Arranging safety inspections and certificates for properties. Conducting property inspections and preparing homes for tenant move-ins. Handling tenant move-outs and processing deposit returns. Supporting out-of-hours emergency cover on a rota basis with a partner organisation. Maintaining accurate records and diaries using general IT systems. What we are looking for: Previously worked as a Property Manager, Portfolio Manager, Lettings Manager, Block Manager, Estate Manager, Property Coordinator or in a similar role. Prior experience of 1 year in property management. Skilled in Microsoft Excel and general IT. Ability to manage diaries and coordinate multiple tasks efficiently. Full, clean UK driving licence. This is a fantastic opportunity for a property manager to progress your career within property management. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Senior Property Manage Monday - Friday hours Salary £40,000 - £50,000pa About the Role Our client is seeking an experienced Senior Block Property Manager to oversee one development in Portmouth. This is a full-time role with the flexibility to work from home, with a requirement to be onsite one day per week click apply for full job details
Mar 30, 2026
Full time
Senior Property Manage Monday - Friday hours Salary £40,000 - £50,000pa About the Role Our client is seeking an experienced Senior Block Property Manager to oversee one development in Portmouth. This is a full-time role with the flexibility to work from home, with a requirement to be onsite one day per week click apply for full job details
Dove & Hawk are working alongside a Hertfordshire-based Real Estate Consultancy who are looking for an Senior Block Manager to manage a varied portfolio of Residential Blocks located in the Hertfordshire / Northwest region Duties/Functions of the role: Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and click apply for full job details
Mar 28, 2026
Full time
Dove & Hawk are working alongside a Hertfordshire-based Real Estate Consultancy who are looking for an Senior Block Manager to manage a varied portfolio of Residential Blocks located in the Hertfordshire / Northwest region Duties/Functions of the role: Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and click apply for full job details
Senior Building Manager, Manchester, COR7487 Are you an experienced Building Manager with a strong background in residential block management and team supervision? Looking for a varied, hands-on leadership role within a vibrant city-centre estate? This could be your next step! The Role As Senior Building Manager, you'll take responsibility for multiple high-rise residential buildings within a large M click apply for full job details
Mar 11, 2026
Full time
Senior Building Manager, Manchester, COR7487 Are you an experienced Building Manager with a strong background in residential block management and team supervision? Looking for a varied, hands-on leadership role within a vibrant city-centre estate? This could be your next step! The Role As Senior Building Manager, you'll take responsibility for multiple high-rise residential buildings within a large M click apply for full job details
Block Manager Location: Birkenhead Salary: Up to £35,000 plus company car Working Pattern: Office based A growing and well established property management business based in Birkenhead is looking to appoint a Block Manager to support and develop its residential portfolio click apply for full job details
Mar 10, 2026
Full time
Block Manager Location: Birkenhead Salary: Up to £35,000 plus company car Working Pattern: Office based A growing and well established property management business based in Birkenhead is looking to appoint a Block Manager to support and develop its residential portfolio click apply for full job details
Client Accountant - OUR CLIENT is a property management firm who has been established for over 25 years. Their portfolio includes both residential and commercial properties, including mansion blocks to mixed use properties. Due to winning new business, they are now seeking a Client Accountant to work with the Accounts Team and Property Managers as well as new clients in order to make sure new properties' finances are up to date and ensuring handover has been completed. THE ROLE REQUIREMENTS for the Client Accountant will include: Responsible for preparing year-end complex service charge accounts for residential blocks and commercial properties. Responsible for preparing quarterly client reports. Preparing bank reconciliations. Being first point of client contact regarding the handover of new clients and following up on any outstanding queries. Assisting with VAT returns. Handling day-to-day clients' queries. Overseeing day to day bank balances and monthly bank reconciliation process. Raising quarterly management fees. Assisting with management of accounts receivable, payable and credit control functions. THE PERSON and SKILL REQUIREMENTS: Must have knowledge and experience of the property sector. Familiar with Property Management System such as QUBE/TRAMPS/PROPMAN. Service Charge accounts preparation experience. Happy to work 5 days in the office with 1 day WFH after probation. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Mar 10, 2026
Full time
Client Accountant - OUR CLIENT is a property management firm who has been established for over 25 years. Their portfolio includes both residential and commercial properties, including mansion blocks to mixed use properties. Due to winning new business, they are now seeking a Client Accountant to work with the Accounts Team and Property Managers as well as new clients in order to make sure new properties' finances are up to date and ensuring handover has been completed. THE ROLE REQUIREMENTS for the Client Accountant will include: Responsible for preparing year-end complex service charge accounts for residential blocks and commercial properties. Responsible for preparing quarterly client reports. Preparing bank reconciliations. Being first point of client contact regarding the handover of new clients and following up on any outstanding queries. Assisting with VAT returns. Handling day-to-day clients' queries. Overseeing day to day bank balances and monthly bank reconciliation process. Raising quarterly management fees. Assisting with management of accounts receivable, payable and credit control functions. THE PERSON and SKILL REQUIREMENTS: Must have knowledge and experience of the property sector. Familiar with Property Management System such as QUBE/TRAMPS/PROPMAN. Service Charge accounts preparation experience. Happy to work 5 days in the office with 1 day WFH after probation. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Property Manager Block Property Manager - Leading Employer - Hybrid working - Rainham, Essex Are you a proven Block Manager looking for a new and exciting challenge with a leading employer? Are you looking for employment with an employer of choice that offers clear progression in addition to outstanding reward? Are you looking for an employer with structure, direction and that is passionate about its colleagues and customers? Are you looking for an interesting portfolio (small portfolio / high end interesting buildings!) Our leading Property client is recruiting for a new Block Property Manager to join the business on a permanent basis. Working as part of a highly successful team and wider business support network, you will play a key role in making sure clients are happy and receive value for money. You will be working on some of the capitals prime buildings offering exposure to new technology, exciting projects A list clients. Hybrid working / Flexible options Excellent company and local offices NEG 33k to 40k basic + excellent benefits + Bonus scheme Structured training and progression Regular reviews - pay reviews, promotions and more as you develop and progress Duties include Manage portfolio in accordance with regulations Dealing with client enquiries both via phone and email and taking the appropriate actions Attending client meetings and regular site visits Overseeing site staff operations Overseeing contractors performance and any maintenance issues Preparing and monitoring budgets Overseeing building compliance management Overseeing Section 20 Processes Coordinating operations and back office Teams to ensure your buildings remain in top form Working with internal departments to ensure your building remain clean, save and pleasant for residents Experience Needed: TPI qualification and/or demonstrable post qualification experience Good understanding of Residential Property Management and current legislation Well-developed interpersonal and oral communications skills. Interpersonal skills and customer focused Ability to work on own initiative Good literacy and numerical skills Diplomacy Ability to prioritise workload and work under pressure Team Player Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 09, 2026
Full time
Property Manager Block Property Manager - Leading Employer - Hybrid working - Rainham, Essex Are you a proven Block Manager looking for a new and exciting challenge with a leading employer? Are you looking for employment with an employer of choice that offers clear progression in addition to outstanding reward? Are you looking for an employer with structure, direction and that is passionate about its colleagues and customers? Are you looking for an interesting portfolio (small portfolio / high end interesting buildings!) Our leading Property client is recruiting for a new Block Property Manager to join the business on a permanent basis. Working as part of a highly successful team and wider business support network, you will play a key role in making sure clients are happy and receive value for money. You will be working on some of the capitals prime buildings offering exposure to new technology, exciting projects A list clients. Hybrid working / Flexible options Excellent company and local offices NEG 33k to 40k basic + excellent benefits + Bonus scheme Structured training and progression Regular reviews - pay reviews, promotions and more as you develop and progress Duties include Manage portfolio in accordance with regulations Dealing with client enquiries both via phone and email and taking the appropriate actions Attending client meetings and regular site visits Overseeing site staff operations Overseeing contractors performance and any maintenance issues Preparing and monitoring budgets Overseeing building compliance management Overseeing Section 20 Processes Coordinating operations and back office Teams to ensure your buildings remain in top form Working with internal departments to ensure your building remain clean, save and pleasant for residents Experience Needed: TPI qualification and/or demonstrable post qualification experience Good understanding of Residential Property Management and current legislation Well-developed interpersonal and oral communications skills. Interpersonal skills and customer focused Ability to work on own initiative Good literacy and numerical skills Diplomacy Ability to prioritise workload and work under pressure Team Player Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Head of Freehold Property Management / Senior Property Manager Location: Brighton About the Role Our Client is seeking an experienced and highly motivated Head of Freehold Property Management / Senior Property Manager to lead the strategic and operational management of their residential freehold portfolio. This is a senior leadership role responsible for overseeing asset performance, statutory compliance, financial management, and the delivery of exceptional customer service across a portfolio of residential buildings. The role also involves leading and developing a team of property professionals while ensuring best-in-class property management practices. Key Responsibilities Lead and manage the strategy, operations, and performance of the freehold property portfolio. Deliver a high-quality property management service to clients, leaseholders, and stakeholders. Manage and develop a team of Property Managers and Administrators, driving a high-performance culture aligned with company KPIs and service standards. Oversee service charge budgets, financial planning, contractor management, and cost control. Ensure full compliance with statutory regulations, health & safety requirements, and industry best practices. Act as the senior point of contact for clients, residents, contractors, surveyors, and regulatory bodies. Lead on major works projects and Section 20 consultations across the portfolio. Conduct regular site inspections, manage service contracts, and ensure preventative maintenance programmes are in place. Provide clear reporting and strategic insight to senior leadership and the parent company. About You TPI / IRPM qualified (or equivalent) property professional. Proven experience managing residential block portfolios and freehold assets. Strong leadership experience with the ability to inspire, coach, and develop teams. Strategic thinker with a hands-on, solutions-focused approach. Excellent stakeholder management and communication skills. Strong knowledge of service charge budgeting, major works, and property legislation. High levels of professionalism, integrity, and customer focus. What They Offer Opportunity to lead a premium residential portfolio. A collaborative and supportive working environment. Career development and professional growth opportunities. Competitive salary and benefits package. Apply Now If you are an experienced property professional looking to take the next step in your career and lead a high-performing property management team, we would love to hear from you.
Mar 07, 2026
Full time
Head of Freehold Property Management / Senior Property Manager Location: Brighton About the Role Our Client is seeking an experienced and highly motivated Head of Freehold Property Management / Senior Property Manager to lead the strategic and operational management of their residential freehold portfolio. This is a senior leadership role responsible for overseeing asset performance, statutory compliance, financial management, and the delivery of exceptional customer service across a portfolio of residential buildings. The role also involves leading and developing a team of property professionals while ensuring best-in-class property management practices. Key Responsibilities Lead and manage the strategy, operations, and performance of the freehold property portfolio. Deliver a high-quality property management service to clients, leaseholders, and stakeholders. Manage and develop a team of Property Managers and Administrators, driving a high-performance culture aligned with company KPIs and service standards. Oversee service charge budgets, financial planning, contractor management, and cost control. Ensure full compliance with statutory regulations, health & safety requirements, and industry best practices. Act as the senior point of contact for clients, residents, contractors, surveyors, and regulatory bodies. Lead on major works projects and Section 20 consultations across the portfolio. Conduct regular site inspections, manage service contracts, and ensure preventative maintenance programmes are in place. Provide clear reporting and strategic insight to senior leadership and the parent company. About You TPI / IRPM qualified (or equivalent) property professional. Proven experience managing residential block portfolios and freehold assets. Strong leadership experience with the ability to inspire, coach, and develop teams. Strategic thinker with a hands-on, solutions-focused approach. Excellent stakeholder management and communication skills. Strong knowledge of service charge budgeting, major works, and property legislation. High levels of professionalism, integrity, and customer focus. What They Offer Opportunity to lead a premium residential portfolio. A collaborative and supportive working environment. Career development and professional growth opportunities. Competitive salary and benefits package. Apply Now If you are an experienced property professional looking to take the next step in your career and lead a high-performing property management team, we would love to hear from you.
