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behaviour support manager basingstoke
Store Manager
Moss Bros Group Basingstoke, Hampshire
Location: Basingstoke About Us Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities Accountable for the store performance, you showcase an outstanding in store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role modeling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed Technical Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand aligned visual displays. Understanding of retail business growth strategies. About You Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self improvement, efficient time management, multi tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits Employee Discount: 70% discount across all our stores. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan: Financial support for commuting. Cycle to Work Scheme: Encouraging eco friendly travel. Discounted Gym Membership with PureGym: Promoting physical health and fitness. Life Insurance: Providing peace of mind for colleagues. Ongoing Development: Tailored to suit your career ambitions from day one. Access to Moss Learning: An online learning platform for skill enhancement. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search or on LinkedIn
Dec 09, 2025
Full time
Location: Basingstoke About Us Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities Accountable for the store performance, you showcase an outstanding in store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role modeling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed Technical Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand aligned visual displays. Understanding of retail business growth strategies. About You Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self improvement, efficient time management, multi tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits Employee Discount: 70% discount across all our stores. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan: Financial support for commuting. Cycle to Work Scheme: Encouraging eco friendly travel. Discounted Gym Membership with PureGym: Promoting physical health and fitness. Life Insurance: Providing peace of mind for colleagues. Ongoing Development: Tailored to suit your career ambitions from day one. Access to Moss Learning: An online learning platform for skill enhancement. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search or on LinkedIn
HAMPSHIRE COUNTY COUNCIL
YJS Officer
HAMPSHIRE COUNTY COUNCIL
YJS Officer Job Details: Job Reference: HCC622777 Salary Range: £33,178 - £36,369 per annum Work Location: North-West Hampshire (office base Basingstoke) or North-East Hampshire (office base Aldershot) Hours per week: 37 - part time hours may be considered, please state a preference on your application Contract Type: Permanent Closing Date: 14 December 2025 Hampshire Youth Justice Service offers you the chance to make real changes to children and families lives in a dynamic and creative way. We are a high-quality service that strives to support the complex needs of children, to achieve sustainable outcomes for those children within the criminal justice system. Within the team there are a wide range of professionals including specialist practitioners in mental health, Police, Probation, Restorative Justice, Parenting and Education, Training and Employment. This combined multi-disciplinary team allows Hampshire Youth Justice Service to function at the highest level. The Role: The purpose of this role is to work as part of the Hampshire Youth Justice Service (YJS), responsible for the development and delivery of effective and innovative interventions and reparation projects to prevent and reduce offending by children and young people, using trauma informed, child-first and restorative approaches. This role offers the successful candidate an opportunity to work in a specialist field whilst being part of a committed, creative and experienced team. We have two roles available - in North-West Hampshire (office base Basingstoke) or North-East Hampshire (office base Aldershot). What you'll do: Being part of a multi-disciplinary team, you will work with children and young people aged 10 -18 years old who have offended and are made subject to a range of community and custodial disposals. You will: Use professional knowledge to assess, monitor and review social care needs of complex children aged 10 to 18 years old who have found their way into the criminal justice system, in accordance with agreed competencies, quality standards and professional good practice in relation to case and risk management. Hold cases and work directly with the children and their families to prevent re-offending, help improve their relationships, school attendance and to support parents. Liaise and work in partnership with other agencies to affect the best outcome possible for the child and to enable them to move forward, not to re-offend and to help to re-integrate them back into the community to which they belong. What we're looking for: Our successful candidate will have experience in working with children and families, including those from vulnerable groups or with complex/challenging behaviours and those who have experienced trauma or loss. You need to have knowledge and understanding of child development, parenting capacity, environmental factors and risk/protective factors. The role requires awareness of a range of intervention methods and experience of formulating and implementing effective interventions with children, young people and their families or carers who may be challenging and/or vulnerable. Why join us? We will provide you with: Annual leave starting from 25 days per annum and rising to 28 days based on experience and length of service. Hybrid tablet device, so you can work more effectively and flexibly. 5 personal development days per annum. Ample progression opportunities. Flexible working options to fit around today's lifestyles. In addition to working for one of the top performing children's social care authorities in the country, Hampshire is also one of the best places to live and work. Located on the south coast, with excellent transport links up and down the country, Hampshire offers the perfect blend of rural and city living. You'll find miles of lovely coastline, nature reserves and heritage sites, which are just some of the benefits of living in Hampshire. Find out more about the benefits of working for Hampshire County Council and the rewards we can offer you: Benefits of joining Hampshire County Council . Additional Information: YJS Officer Candidate Pack Vetting Requirements: This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview . Contact Details for an Informal Discussion: Janette Fearnley, North-West Team Manager on or Sue Watt, North-East Team Manager on Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Dec 05, 2025
Full time
YJS Officer Job Details: Job Reference: HCC622777 Salary Range: £33,178 - £36,369 per annum Work Location: North-West Hampshire (office base Basingstoke) or North-East Hampshire (office base Aldershot) Hours per week: 37 - part time hours may be considered, please state a preference on your application Contract Type: Permanent Closing Date: 14 December 2025 Hampshire Youth Justice Service offers you the chance to make real changes to children and families lives in a dynamic and creative way. We are a high-quality service that strives to support the complex needs of children, to achieve sustainable outcomes for those children within the criminal justice system. Within the team there are a wide range of professionals including specialist practitioners in mental health, Police, Probation, Restorative Justice, Parenting and Education, Training and Employment. This combined multi-disciplinary team allows Hampshire Youth Justice Service to function at the highest level. The Role: The purpose of this role is to work as part of the Hampshire Youth Justice Service (YJS), responsible for the development and delivery of effective and innovative interventions and reparation projects to prevent and reduce offending by children and young people, using trauma informed, child-first and restorative approaches. This role offers the successful candidate an opportunity to work in a specialist field whilst being part of a committed, creative and experienced team. We have two roles available - in North-West Hampshire (office base Basingstoke) or North-East Hampshire (office base Aldershot). What you'll do: Being part of a multi-disciplinary team, you will work with children and young people aged 10 -18 years old who have offended and are made subject to a range of community and custodial disposals. You will: Use professional knowledge to assess, monitor and review social care needs of complex children aged 10 to 18 years old who have found their way into the criminal justice system, in accordance with agreed competencies, quality standards and professional good practice in relation to case and risk management. Hold cases and work directly with the children and their families to prevent re-offending, help improve their relationships, school attendance and to support parents. Liaise and work in partnership with other agencies to affect the best outcome possible for the child and to enable them to move forward, not to re-offend and to help to re-integrate them back into the community to which they belong. What we're looking for: Our successful candidate will have experience in working with children and families, including those from vulnerable groups or with complex/challenging behaviours and those who have experienced trauma or loss. You need to have knowledge and understanding of child development, parenting capacity, environmental factors and risk/protective factors. The role requires awareness of a range of intervention methods and experience of formulating and implementing effective interventions with children, young people and their families or carers who may be challenging and/or vulnerable. Why join us? We will provide you with: Annual leave starting from 25 days per annum and rising to 28 days based on experience and length of service. Hybrid tablet device, so you can work more effectively and flexibly. 5 personal development days per annum. Ample progression opportunities. Flexible working options to fit around today's lifestyles. In addition to working for one of the top performing children's social care authorities in the country, Hampshire is also one of the best places to live and work. Located on the south coast, with excellent transport links up and down the country, Hampshire offers the perfect blend of rural and city living. You'll find miles of lovely coastline, nature reserves and heritage sites, which are just some of the benefits of living in Hampshire. Find out more about the benefits of working for Hampshire County Council and the rewards we can offer you: Benefits of joining Hampshire County Council . Additional Information: YJS Officer Candidate Pack Vetting Requirements: This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview . Contact Details for an Informal Discussion: Janette Fearnley, North-West Team Manager on or Sue Watt, North-East Team Manager on Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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