The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels Setting and achieving ambitious sales, margin and profitability targets Using data, market insight and performance metrics to guide strong commercial decisions Ensuring exceptional client experience and clinical excellence within the clinic and retail environment Driving utilisation, productivity and operational efficiency across the business Maintaining compliance with UK regulations and industry best practice Overseeing ecommerce performance including conversion, average order value, retention and fulfilment Managing digital marketing, user experience, stock flow and operational execution online Leading B2B distribution including supply chain, stock planning, logistics and partner relationships Improving forecasting, inventory management and delivery performance Creating a seamless brand and customer journey across all channels Taking full P&L ownership including budgeting, forecasting and financial modelling Driving margin optimisation, cost control and overall performance improvement Delivering clear reporting and insights to the Board Building, inspiring and developing a high performing management team Creating a culture of accountability, clarity and excellence Leading recruitment, retention and ongoing talent development Protecting and elevating the brand while championing exceptional customer experience How You'll Dazzle Us You're a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you're a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals. What's Next Apply via the form below!
Mar 11, 2026
Full time
The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels Setting and achieving ambitious sales, margin and profitability targets Using data, market insight and performance metrics to guide strong commercial decisions Ensuring exceptional client experience and clinical excellence within the clinic and retail environment Driving utilisation, productivity and operational efficiency across the business Maintaining compliance with UK regulations and industry best practice Overseeing ecommerce performance including conversion, average order value, retention and fulfilment Managing digital marketing, user experience, stock flow and operational execution online Leading B2B distribution including supply chain, stock planning, logistics and partner relationships Improving forecasting, inventory management and delivery performance Creating a seamless brand and customer journey across all channels Taking full P&L ownership including budgeting, forecasting and financial modelling Driving margin optimisation, cost control and overall performance improvement Delivering clear reporting and insights to the Board Building, inspiring and developing a high performing management team Creating a culture of accountability, clarity and excellence Leading recruitment, retention and ongoing talent development Protecting and elevating the brand while championing exceptional customer experience How You'll Dazzle Us You're a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you're a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals. What's Next Apply via the form below!
Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Mar 10, 2026
Full time
Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Wellness Editor, Good Housekeeping Institute (12 Month FTC) London, United Kingdom (Hybrid) Job Description The Role The Good Housekeeping institute tests hundreds of wellness products every year, from gym equipment to fitness trackers, so we can recommend the very best on the market to our readers. We're looking for a Wellness Editor to join the GHI content team to continue to build our trusted reputation in this area, focusing on new health and fitness launches, sexual wellness, supplements, products to support women in perimenopause and menopause, and more. In this role, you will transform the results of our wellness testing into engaging, quality content that expands our online product review and ecommerce offering. You'll be in the know on the latest health and fitness product launches and trends and will work with the testing team to make sure we're reviewing the right products for our readers. You will be responsible for helping GH readers understand which wellness products are worth buying and why. You will also support the GHI Director of Content with proofing and optimising product review content from across the team. Main Duties Help drive the wellness testing calendar to ensure we're testing the right products for the GH audience, using data and editorial insights to inform your decisions. Write informative and engaging product review roundups and buying guides. Work with the GHI accreditation team to ensure the testing and content calendars deliver on our commercial objectives. Be the GHI's wellness expert across print, video, social and newsletter content. Brainstorm creative new ways to present our testing results, from first-person pieces to wider seasonal roundups. Help to edit copy and provide quality control for the writers in the GHI content team, requiring excellent attention to detail and a knowledge of what works for different platforms, from Discover to newsletter. Ensure all content is fully optimised for ecommerce, making sure it's tailored to the GH audience and linking to the best affiliate retailers. Work with the SEO manager to ensure all content produced is fully optimised for search. Track and report back on success of content created. Use results to inform future testing plans and content ideas. Keep content as up to date as possible in line with new product releases and testing What We Are Looking For Excellent, in-depth knowledge of the latest wellness product launches and trends , with a strong instinct for what will resonate with audiences. Proven experience working with PRs and brands to secure timely information, assets, and "inside scoop" on upcoming launches. Strong writing ability with an assured, consistent tone , plus demonstrable experience producing wellness content online and in print . Confident top-editor : comfortable reshaping structure, refining headlines, and giving clear, constructive feedback on amendments. Digitally fluent , with experience using content management systems , and solid knowledge of SEO best practice , affiliate linking , and performance minded content decisions. Able to translate product testing results into engaging, jargon free copy at speed , without losing accuracy or nuance. Highly accurate and organised , with strong attention to detail and confidence communicating with multiple stakeholders; newsletter writing and Photoshop skills are a bonus. (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life.) Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company funded Health Cash Plan, and access to mental health support. Get active and stress free with discounted gym memberships and the Cycle to Work scheme. Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard. Job Info Job Identification Posting Date 01/06/2026, 05:04 PM Job Schedule Full time Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB (Hybrid)
Mar 06, 2026
Full time
Wellness Editor, Good Housekeeping Institute (12 Month FTC) London, United Kingdom (Hybrid) Job Description The Role The Good Housekeeping institute tests hundreds of wellness products every year, from gym equipment to fitness trackers, so we can recommend the very best on the market to our readers. We're looking for a Wellness Editor to join the GHI content team to continue to build our trusted reputation in this area, focusing on new health and fitness launches, sexual wellness, supplements, products to support women in perimenopause and menopause, and more. In this role, you will transform the results of our wellness testing into engaging, quality content that expands our online product review and ecommerce offering. You'll be in the know on the latest health and fitness product launches and trends and will work with the testing team to make sure we're reviewing the right products for our readers. You will be responsible for helping GH readers understand which wellness products are worth buying and why. You will also support the GHI Director of Content with proofing and optimising product review content from across the team. Main Duties Help drive the wellness testing calendar to ensure we're testing the right products for the GH audience, using data and editorial insights to inform your decisions. Write informative and engaging product review roundups and buying guides. Work with the GHI accreditation team to ensure the testing and content calendars deliver on our commercial objectives. Be the GHI's wellness expert across print, video, social and newsletter content. Brainstorm creative new ways to present our testing results, from first-person pieces to wider seasonal roundups. Help to edit copy and provide quality control for the writers in the GHI content team, requiring excellent attention to detail and a knowledge of what works for different platforms, from Discover to newsletter. Ensure all content is fully optimised for ecommerce, making sure it's tailored to the GH audience and linking to the best affiliate retailers. Work with the SEO manager to ensure all content produced is fully optimised for search. Track and report back on success of content created. Use results to inform future testing plans and content ideas. Keep content as up to date as possible in line with new product releases and testing What We Are Looking For Excellent, in-depth knowledge of the latest wellness product launches and trends , with a strong instinct for what will resonate with audiences. Proven experience working with PRs and brands to secure timely information, assets, and "inside scoop" on upcoming launches. Strong writing ability with an assured, consistent tone , plus demonstrable experience producing wellness content online and in print . Confident top-editor : comfortable reshaping structure, refining headlines, and giving clear, constructive feedback on amendments. Digitally fluent , with experience using content management systems , and solid knowledge of SEO best practice , affiliate linking , and performance minded content decisions. Able to translate product testing results into engaging, jargon free copy at speed , without losing accuracy or nuance. Highly accurate and organised , with strong attention to detail and confidence communicating with multiple stakeholders; newsletter writing and Photoshop skills are a bonus. (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life.) Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company funded Health Cash Plan, and access to mental health support. Get active and stress free with discounted gym memberships and the Cycle to Work scheme. Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard. Job Info Job Identification Posting Date 01/06/2026, 05:04 PM Job Schedule Full time Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB (Hybrid)
KRG are working with an internationally recognised PR and communications agency is seeking an exceptional PR Account Manager or Senior Account Manager to join its London team. Operating at the forefront of luxury beauty , the agency represents some of the most powerful and prestigious brands in the global beauty industry, with offices in London, New York and Los Angeles, and an established presence in the Middle East. This is a rare opportunity for a commercially minded and creatively driven Account Manager with a strong, proven background in luxury beauty PR and influencer campaign management to take ownership of a high-profile client portfolio. The role sits at the intersection of traditional PR and influencer marketing , requiring equal strength across media relations and digital talent strategy. The Role As Account Manager, you will lead the day-to-day running of key luxury beauty accounts, delivering strategic counsel, driving brand visibility, and ensuring measurable business impact. You will work closely with senior leadership while mentoring junior team members, contributing to both client success and agency growth. This role requires someone deeply immersed in the luxury beauty landscape - from heritage skincare and fragrance houses to high-performance cosmetics and wellness innovators. A strong black book of beauty media and influencer contacts is essential. Key Responsibilities Lead the day-to-day management of an allocated portfolio of luxury beauty brands , delivering integrated PR and influencer strategies across print, digital and social. Own and manage PR calendars, launch strategies and always-on communications plans. Secure high-quality coverage across leading beauty, fashion and lifestyle media. Develop and execute organic influencer programmes spanning nano creators to KOLs, MUAs and celebrity talent, working closely with senior influencer specialists. Lead client meetings, provide strategic recommendations and deliver insightful performance updates. Conceptualise and execute creative mailers, partnerships, collaborations and premium UK press launch events (including budget and logistics management). Maintain and grow diverse press, influencer, MUA, KOL and celebrity databases, identifying emerging luxury talent. Own KPIs including coverage reporting, media analysis, YoY performance tracking and insight-led recommendations using platforms such as MMI and Tribe. Support senior leadership in mentoring junior team members and strengthening retailer and VIP relationships. About You 4+ years' experience within communications, with a strong focus on luxury beauty PR (agency experience highly preferred). Demonstrable success delivering results for premium or prestige beauty brands. Deep understanding of the evolving beauty media landscape across print, digital and social. Strong relationships with key beauty editors, freelance journalists, influencers and MUAs. Experience executing high-end events and premium brand activations. Commercially aware, KPI-driven and confident presenting to senior stakeholders. Highly organised, proactive and solutions-focused. A collaborative team player with strong written and verbal communication skills. Passionate about beauty, trends, culture and innovation within the luxury space. Why Join? Hybrid working model (4 days per week from a beautiful office). 25 days holiday plus your birthday off. Early finish at 1pm on Summer Fridays. Comprehensive health insurance. Competitive pension scheme. Full tech set-up provided. Access to training and professional development. The opportunity to work with globally recognised luxury beauty brands at the top of their category. If you are an ambitious luxury beauty PR specialist ready to take the next step in a globally connected agency environment, we would love to hear from you.
Feb 27, 2026
Full time
KRG are working with an internationally recognised PR and communications agency is seeking an exceptional PR Account Manager or Senior Account Manager to join its London team. Operating at the forefront of luxury beauty , the agency represents some of the most powerful and prestigious brands in the global beauty industry, with offices in London, New York and Los Angeles, and an established presence in the Middle East. This is a rare opportunity for a commercially minded and creatively driven Account Manager with a strong, proven background in luxury beauty PR and influencer campaign management to take ownership of a high-profile client portfolio. The role sits at the intersection of traditional PR and influencer marketing , requiring equal strength across media relations and digital talent strategy. The Role As Account Manager, you will lead the day-to-day running of key luxury beauty accounts, delivering strategic counsel, driving brand visibility, and ensuring measurable business impact. You will work closely with senior leadership while mentoring junior team members, contributing to both client success and agency growth. This role requires someone deeply immersed in the luxury beauty landscape - from heritage skincare and fragrance houses to high-performance cosmetics and wellness innovators. A strong black book of beauty media and influencer contacts is essential. Key Responsibilities Lead the day-to-day management of an allocated portfolio of luxury beauty brands , delivering integrated PR and influencer strategies across print, digital and social. Own and manage PR calendars, launch strategies and always-on communications plans. Secure high-quality coverage across leading beauty, fashion and lifestyle media. Develop and execute organic influencer programmes spanning nano creators to KOLs, MUAs and celebrity talent, working closely with senior influencer specialists. Lead client meetings, provide strategic recommendations and deliver insightful performance updates. Conceptualise and execute creative mailers, partnerships, collaborations and premium UK press launch events (including budget and logistics management). Maintain and grow diverse press, influencer, MUA, KOL and celebrity databases, identifying emerging luxury talent. Own KPIs including coverage reporting, media analysis, YoY performance tracking and insight-led recommendations using platforms such as MMI and Tribe. Support senior leadership in mentoring junior team members and strengthening retailer and VIP relationships. About You 4+ years' experience within communications, with a strong focus on luxury beauty PR (agency experience highly preferred). Demonstrable success delivering results for premium or prestige beauty brands. Deep understanding of the evolving beauty media landscape across print, digital and social. Strong relationships with key beauty editors, freelance journalists, influencers and MUAs. Experience executing high-end events and premium brand activations. Commercially aware, KPI-driven and confident presenting to senior stakeholders. Highly organised, proactive and solutions-focused. A collaborative team player with strong written and verbal communication skills. Passionate about beauty, trends, culture and innovation within the luxury space. Why Join? Hybrid working model (4 days per week from a beautiful office). 25 days holiday plus your birthday off. Early finish at 1pm on Summer Fridays. Comprehensive health insurance. Competitive pension scheme. Full tech set-up provided. Access to training and professional development. The opportunity to work with globally recognised luxury beauty brands at the top of their category. If you are an ambitious luxury beauty PR specialist ready to take the next step in a globally connected agency environment, we would love to hear from you.
Bristol, GB Warmley, GB Paisley, GB Cramlington, GB Birmingham, GB Cumbria, GB Leominster, GB Worcester, GB Swansea, GB Liverpool, GB Glasgow, GB Evesham, GB Winterbourne, GB Full-time or Part-time: Full-Time Job Type: Employee Shift: Remote Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. Job Title: Field Technical Service Engineer Function: Research & Development Sub-Function: Field Technical Services Location: United Kingdom Line Manager's Job Title: Regional Field Technical Service Manager JOB PURPOSE Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials. JOB DIMENSIONS Able to leverage acquired technical expertise across multiple segments to autonomously support internal and external customers. Proficient in working cross-functionally notably with Sales/Marketing, Operations/Quality and Product Development and in fostering external relationships. Leverage and expand network to reach out to other parties (peers/line manager, R&D, Sales, OEMs etc) when needed to resolve challenges. Might be consulted for decision making and troubleshooting within an area of specialty. Master expertise in the extensive segment/format/packaging machine type/application matrix. RESPONSIBILITIES Autonomously provide physical or remote Field Technical Support across customer's and machine supplier sites across a multitude of Segments and Applications. Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. Submit monthly report to direct manager. Actively support customer packaging trials from first attempt through to industrial qualification/ramp up. Raise any onboarding concerns/risks to the relevant internal stakeholders. Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio. Rigorously complete/update tracker for the growth opportunities collaborated in. Keep line Manager abreast of constraints or blockers. Autonomously work to a set deadline on various ad-hoc administrative/reporting tasks. Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner. Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers. Collaborate with external third parties like OEMs to help solve issues. Propose recommendations internally and externally to prevent recurrence. Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc. Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability. Assist with the acquisition of key information needed from the customer in order to support the new product development. Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers. Focus on customer management and satisfaction through on-site support and involvement in new product development. Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments. Embody Amcor's Safety Value and follow all Safety rules/guidelines. Demonstrate cost discipline. QUALIFICATIONS/REQUIREMENTS University engineering/science degree or equivalent industry experience Proven experience in a similar role in the flexible packaging or packaging machinery industry Good understanding of flexible packaging converting processes and customer packing/filling equipment Knowledge of packaging validation procedures. Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and external stakeholders. Fluent in English. Additional European languages are a plus. Strong communication/interpersonal skills for external and internal cross-functional interactions Strong focus on customer with team working spirit. Demonstrate solid technical and problem solving skills. Ability to work in a fast-paced dynamic environment and handle pressure. Rigor and attention to detail. Ability to organize own work, self-manage, prioritize and drive results. Proficiency with common IT tools (MS Outlook, MS Office, MS Teams). Previous experience with is a plus. About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC LinkedIn YouTube
Feb 25, 2026
Full time
Bristol, GB Warmley, GB Paisley, GB Cramlington, GB Birmingham, GB Cumbria, GB Leominster, GB Worcester, GB Swansea, GB Liverpool, GB Glasgow, GB Evesham, GB Winterbourne, GB Full-time or Part-time: Full-Time Job Type: Employee Shift: Remote Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. Job Title: Field Technical Service Engineer Function: Research & Development Sub-Function: Field Technical Services Location: United Kingdom Line Manager's Job Title: Regional Field Technical Service Manager JOB PURPOSE Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials. JOB DIMENSIONS Able to leverage acquired technical expertise across multiple segments to autonomously support internal and external customers. Proficient in working cross-functionally notably with Sales/Marketing, Operations/Quality and Product Development and in fostering external relationships. Leverage and expand network to reach out to other parties (peers/line manager, R&D, Sales, OEMs etc) when needed to resolve challenges. Might be consulted for decision making and troubleshooting within an area of specialty. Master expertise in the extensive segment/format/packaging machine type/application matrix. RESPONSIBILITIES Autonomously provide physical or remote Field Technical Support across customer's and machine supplier sites across a multitude of Segments and Applications. Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. Submit monthly report to direct manager. Actively support customer packaging trials from first attempt through to industrial qualification/ramp up. Raise any onboarding concerns/risks to the relevant internal stakeholders. Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio. Rigorously complete/update tracker for the growth opportunities collaborated in. Keep line Manager abreast of constraints or blockers. Autonomously work to a set deadline on various ad-hoc administrative/reporting tasks. Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner. Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers. Collaborate with external third parties like OEMs to help solve issues. Propose recommendations internally and externally to prevent recurrence. Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc. Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability. Assist with the acquisition of key information needed from the customer in order to support the new product development. Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers. Focus on customer management and satisfaction through on-site support and involvement in new product development. Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments. Embody Amcor's Safety Value and follow all Safety rules/guidelines. Demonstrate cost discipline. QUALIFICATIONS/REQUIREMENTS University engineering/science degree or equivalent industry experience Proven experience in a similar role in the flexible packaging or packaging machinery industry Good understanding of flexible packaging converting processes and customer packing/filling equipment Knowledge of packaging validation procedures. Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and external stakeholders. Fluent in English. Additional European languages are a plus. Strong communication/interpersonal skills for external and internal cross-functional interactions Strong focus on customer with team working spirit. Demonstrate solid technical and problem solving skills. Ability to work in a fast-paced dynamic environment and handle pressure. Rigor and attention to detail. Ability to organize own work, self-manage, prioritize and drive results. Proficiency with common IT tools (MS Outlook, MS Office, MS Teams). Previous experience with is a plus. About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC LinkedIn YouTube
