SpecialistAdvisor - Doctor Consultant - Neonatology Location: National Daily rate: £300 (£268 day rate + £32/day holiday pay) Ad-Hoc: As and when required Closing Date: Friday 20th March 2026 at 11.59pm Are you committed to helping us regulate health and social care within England? The CQC are looking for senior clinicianswith experience of clinical management/governance process to work with us asSpecialty Advisor support our inspectors in their work through your informedinsight, knowledge and experience of working within maternity services. We make sure heath andsocial care services provide people with safe, effective, compassionate, equitable,high-quality care and encourage services to improve. We are looking for peoplewho are caring,demonstrateintegrity,aspire toexcellence,committed to equitable and inclusive services and careandwork wellas part of a teamto join with us and share in this sense of achievement. If you would like to helpusmake a positive impact to health andsocial care withinEngland and deliver a service of excellence to thepublicthen read on. Why this could be a great role for you You will have anopportunity to contribute to ensuring that neonatal services and the care providedto babies and families are safe, compassionate and effective and are led by clinicianswith the required skills, approach, infrastructure and outcomes. You will gain valuableinsight into how neonatal services are assessed and be exposed to varyingdegrees of and examples of best practice and approaches to improve areas fordevelopment that might provide you with useful insights as an experiencedclinician and for your own service. You will also support ourinspectors in their work through your informed insight, knowledge andexperience. CQC has a strategiccommitment to tackling inequalities. You will be supported in your work throughour National Professional Advisor for Equality, Diversity and Inclusion, SolaAfuape MBE as well as through the Advisory and Complimentary Workforce. The Workforce Equality Risk and OversightGroup also provides co-ordination and development of our approach to workforceEDI in our regulation. What you will bring Expertise as a NeonatalConsultant and experience and understanding of what is necessary to ensure safecare is paramount to ensure that babies and families receive high quality carein the right place at the right time, and delivered by staff equipped toprovide safe, dignified and compassionate care. This includes theopportunities, challenges, statutory requirements and insight from experiencesof both staff and people who use services and what is needed to ensure safe,good quality equitable care. Because you will beoperating as a consultant, you will contribute to inspection teams inspiringconfidence in provider organisations that the inspection team have the requiredlevel of seniority and expertise to undertake effective assessments of equity, equality,diversity and inclusion within our assessment framework. Finally, mostimportantly you will bring an understanding of the diversity of livedexperiences of both staff, people who use services and their families thatshould inform our understanding of the culture in which services and care areprovided. This includes demonstrated awareness and understanding ofintersectionality of oppressions. For an informal discussion or further informationabout this role, please contact Victoria Head via email at Please note this role is subject to a satisfactory DBS check. Being a Specialist Advisor This role can beundertaken as either a Casual Worker, paid directly to a personal bank accountby the CQC for attending in your own time (non-working days, annual leave) oras a seconded position if your service is registered with the CQC and agrees tothe secondment. Seconded SpAs' organisations agree in principle thattheir employees can attend CQC inspections and the seconded SpA seeks theirline manager's permission to take leave to attend individual inspections, whichcan last from one to three days. The seconded SpA's organisation then invoicesthe CQC for the time the SpA spent away from their substantive role. You will be offeredopportunities to support inspection with 6 weeks' notice whenever possible, however, you will also be contacted for more short notice support on occasions. You are under no obligation to accept an inspection should it be offered and itnot be convenient for you. We are not able to guarantee you a set numberof inspection opportunities in a one year period. You may be offered one amonth or one in the whole year depending on the focus of the inspectionprogramme. If appointed, as a Specialist Advisor you will be expected to commit to at least 2 inspections per year. If successful atinterview we aim to conclude your pre-engagement checks within a 6-8 weekwindow, please complete all forms and take actions to assist the team inachieving this. You will be provided with a dedicated onboarding peer who willsupport you in completing pre-engagement checks and will be on hand to answerany questions you have. You will be required to have a current DBS certificateunder 3 years old and we require references going back three years. Ifyou've been with the same employer for three years' then we'll only require onereference. Eligibility to work If you are successful atinterview, CQC will need to verify your right to work in the UK using digitalidentity verification. Details of how to complete the right to work check willbe provided as part of the conditional offer of employment. If we are unable toverify your right to work digitally, we are required to complete this face toface at one of our CQC Offices. Please be aware that we are unable to progressany offer of employment until right to work in the UK is confirmed. We will require all successful applicants to be active in Professional Practice. To accessthe full Job Description, please click the link below: Specialist Advisor Job Description Individual Adjustments We are committed to being openand transparent around our processes and we endeavour to offer every candidatethe opportunity to perform at their best throughout the recruitment process. Weseek to support candidates to identify potential challenges and work with themto identify and facilitate individual adjustments as appropriate. Should yourequire assistance and/or would like to request an adjustment at any stage ofthe recruitment process, please contact a member of the team via email:.
Feb 24, 2026
Full time
SpecialistAdvisor - Doctor Consultant - Neonatology Location: National Daily rate: £300 (£268 day rate + £32/day holiday pay) Ad-Hoc: As and when required Closing Date: Friday 20th March 2026 at 11.59pm Are you committed to helping us regulate health and social care within England? The CQC are looking for senior clinicianswith experience of clinical management/governance process to work with us asSpecialty Advisor support our inspectors in their work through your informedinsight, knowledge and experience of working within maternity services. We make sure heath andsocial care services provide people with safe, effective, compassionate, equitable,high-quality care and encourage services to improve. We are looking for peoplewho are caring,demonstrateintegrity,aspire toexcellence,committed to equitable and inclusive services and careandwork wellas part of a teamto join with us and share in this sense of achievement. If you would like to helpusmake a positive impact to health andsocial care withinEngland and deliver a service of excellence to thepublicthen read on. Why this could be a great role for you You will have anopportunity to contribute to ensuring that neonatal services and the care providedto babies and families are safe, compassionate and effective and are led by clinicianswith the required skills, approach, infrastructure and outcomes. You will gain valuableinsight into how neonatal services are assessed and be exposed to varyingdegrees of and examples of best practice and approaches to improve areas fordevelopment that might provide you with useful insights as an experiencedclinician and for your own service. You will also support ourinspectors in their work through your informed insight, knowledge andexperience. CQC has a strategiccommitment to tackling inequalities. You will be supported in your work throughour National Professional Advisor for Equality, Diversity and Inclusion, SolaAfuape MBE as well as through the Advisory and Complimentary Workforce. The Workforce Equality Risk and OversightGroup also provides co-ordination and development of our approach to workforceEDI in our regulation. What you will bring Expertise as a NeonatalConsultant and experience and understanding of what is necessary to ensure safecare is paramount to ensure that babies and families receive high quality carein the right place at the right time, and delivered by staff equipped toprovide safe, dignified and compassionate care. This includes theopportunities, challenges, statutory requirements and insight from experiencesof both staff and people who use services and what is needed to ensure safe,good quality equitable care. Because you will beoperating as a consultant, you will contribute to inspection teams inspiringconfidence in provider organisations that the inspection team have the requiredlevel of seniority and expertise to undertake effective assessments of equity, equality,diversity and inclusion within our assessment framework. Finally, mostimportantly you will bring an understanding of the diversity of livedexperiences of both staff, people who use services and their families thatshould inform our understanding of the culture in which services and care areprovided. This includes demonstrated awareness and understanding ofintersectionality of oppressions. For an informal discussion or further informationabout this role, please contact Victoria Head via email at Please note this role is subject to a satisfactory DBS check. Being a Specialist Advisor This role can beundertaken as either a Casual Worker, paid directly to a personal bank accountby the CQC for attending in your own time (non-working days, annual leave) oras a seconded position if your service is registered with the CQC and agrees tothe secondment. Seconded SpAs' organisations agree in principle thattheir employees can attend CQC inspections and the seconded SpA seeks theirline manager's permission to take leave to attend individual inspections, whichcan last from one to three days. The seconded SpA's organisation then invoicesthe CQC for the time the SpA spent away from their substantive role. You will be offeredopportunities to support inspection with 6 weeks' notice whenever possible, however, you will also be contacted for more short notice support on occasions. You are under no obligation to accept an inspection should it be offered and itnot be convenient for you. We are not able to guarantee you a set numberof inspection opportunities in a one year period. You may be offered one amonth or one in the whole year depending on the focus of the inspectionprogramme. If appointed, as a Specialist Advisor you will be expected to commit to at least 2 inspections per year. If successful atinterview we aim to conclude your pre-engagement checks within a 6-8 weekwindow, please complete all forms and take actions to assist the team inachieving this. You will be provided with a dedicated onboarding peer who willsupport you in completing pre-engagement checks and will be on hand to answerany questions you have. You will be required to have a current DBS certificateunder 3 years old and we require references going back three years. Ifyou've been with the same employer for three years' then we'll only require onereference. Eligibility to work If you are successful atinterview, CQC will need to verify your right to work in the UK using digitalidentity verification. Details of how to complete the right to work check willbe provided as part of the conditional offer of employment. If we are unable toverify your right to work digitally, we are required to complete this face toface at one of our CQC Offices. Please be aware that we are unable to progressany offer of employment until right to work in the UK is confirmed. We will require all successful applicants to be active in Professional Practice. To accessthe full Job Description, please click the link below: Specialist Advisor Job Description Individual Adjustments We are committed to being openand transparent around our processes and we endeavour to offer every candidatethe opportunity to perform at their best throughout the recruitment process. Weseek to support candidates to identify potential challenges and work with themto identify and facilitate individual adjustments as appropriate. Should yourequire assistance and/or would like to request an adjustment at any stage ofthe recruitment process, please contact a member of the team via email:.
Job Title: Director, Climate Education Salary: £76,000 - £104,500 plus competitive benefits Location: Cambridge - The Triangle Building, UK Contract: Permanent Hours: Full time 35 hours per week Are you ready to help us tackle one of the most important global challenges of our time? Through its role in education, working with governments, schools, educators and researchers around the world, Cambridge University Press & Assessment is firmly committed to using its educational expertise and global reach to help address the climate crisis. We are looking for a Director, Climate Education to continue and deepen our work shaping our approach to how we use education and engagement to increase understanding of, and action to mitigate, climate change, and play a significant role in the global response to the climate crisis - work that truly differentiates Cambridge University Press & Assessment. As the Director, Climate Education, you'll have impact through a combination of technical expertise, personal credibility, and the ability to build key relationships for meaningful change. This is your opportunity to join a world leading education organisation and help us tackle one of the most important global challenges of our time. About the role In this catalyst role, you'll guide our organisational priorities for climate focused teaching and learning, working across product groups and senior stakeholders to embed climate education into programmes, services and long term strategy. You'll build partnerships with key external organisations and represent Cambridge as a credible voice at major climate and education events, strengthening our visibility and impact worldwide. Internally, you will champion collaboration, communication and capability building to ensure colleagues are equipped and confident to deliver high quality climate education initiatives. Ultimately, you will play a pivotal role in shaping Cambridge's position as a global leader in climate education, enabling the development of impactful products and supporting education systems to respond effectively to the climate crisis. Lead our climate education strategy, shaping annual priorities and working closely with product teams and senior leaders to embed climate education across Cambridge's global portfolio. Enable impactful programmes and services by supporting the development of curricula, assessment guidance, learning content, research, publishing, and professional development that advance our organisational sustainability goals. Champion innovation and future planning, using climate education as a context for innovation in the development of curriculum, teaching and learning resources and professional development, qualifications and assessment. Build influential external partnerships, positioning Cambridge as a global thought leader in climate education, representing us at key events, and crafting culturally sensitive messages that resonate across international contexts. Strengthen internal capability, by leading networks, coordinating communications, enabling colleague professional development. Share best practices and lead initiatives to highlight and reward excellence internally and externally. Monitor and Measure Impact: Collaborate with teams to create an evidence based approach for measuring climate education impact in our products and services. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face to face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long term health condition. About You While you don't need to be a climate expert, you will possess a strategic and comprehensive understanding of the following areas: Educational Landscape: A deep knowledge of the international education sector, including curriculum development, pedagogy, and the current challenges and opportunities facing schools and educational institutions. Climate Education: A strong grasp of the principles and practices of climate education, including key concepts, and the role of education in addressing the climate crisis. Strategic Planning: Proven knowledge of how to develop and implement a clear, actionable strategy that aligns with organisational goals and delivers measurable impact. Organisational Context: A solid understanding of how to work effectively within a large, complex organisation, including navigating internal structures and building consensus across different departments. Leadership and Influence: Significant experience in a senior leadership role, with a proven ability to influence stakeholders at all levels, from product teams to senior executives. Communication and Advocacy: Outstanding communication skills, both written and verbal, with a track record of acting as a credible and compelling spokesperson. The ability to build and deliver events and nurture relationships with public figures and key external partners is essential. Strategic Vision: Experience in translating a high level vision into practical, impactful programmes and initiatives. Programme Management: Demonstrable experience in the education sector. A strong background in curriculum development, programme delivery, or education business development is preferred. Networking and Partnership Building: Demonstrable skill in building and managing effective internal and external networks to drive collaboration and achieve strategic goals. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience influencing education policy or strategy. Involvement in national or international climate education networks. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 8th March 2026. We will review applications on an ongoing basis, and if you are shortlisted and progressed through the stages, you can expect: First stage virtual interview via MS Teams: to take place on 30th, 31st March & 1 April 2026. Second stage in person interview at our offices in Cambridge: Dates to be agreed in April. In addition to the interview, you will be provided with a task to complete which will be returned by email in advance of your interview. If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity . click apply for full job details
Feb 24, 2026
Full time
Job Title: Director, Climate Education Salary: £76,000 - £104,500 plus competitive benefits Location: Cambridge - The Triangle Building, UK Contract: Permanent Hours: Full time 35 hours per week Are you ready to help us tackle one of the most important global challenges of our time? Through its role in education, working with governments, schools, educators and researchers around the world, Cambridge University Press & Assessment is firmly committed to using its educational expertise and global reach to help address the climate crisis. We are looking for a Director, Climate Education to continue and deepen our work shaping our approach to how we use education and engagement to increase understanding of, and action to mitigate, climate change, and play a significant role in the global response to the climate crisis - work that truly differentiates Cambridge University Press & Assessment. As the Director, Climate Education, you'll have impact through a combination of technical expertise, personal credibility, and the ability to build key relationships for meaningful change. This is your opportunity to join a world leading education organisation and help us tackle one of the most important global challenges of our time. About the role In this catalyst role, you'll guide our organisational priorities for climate focused teaching and learning, working across product groups and senior stakeholders to embed climate education into programmes, services and long term strategy. You'll build partnerships with key external organisations and represent Cambridge as a credible voice at major climate and education events, strengthening our visibility and impact worldwide. Internally, you will champion collaboration, communication and capability building to ensure colleagues are equipped and confident to deliver high quality climate education initiatives. Ultimately, you will play a pivotal role in shaping Cambridge's position as a global leader in climate education, enabling the development of impactful products and supporting education systems to respond effectively to the climate crisis. Lead our climate education strategy, shaping annual priorities and working closely with product teams and senior leaders to embed climate education across Cambridge's global portfolio. Enable impactful programmes and services by supporting the development of curricula, assessment guidance, learning content, research, publishing, and professional development that advance our organisational sustainability goals. Champion innovation and future planning, using climate education as a context for innovation in the development of curriculum, teaching and learning resources and professional development, qualifications and assessment. Build influential external partnerships, positioning Cambridge as a global thought leader in climate education, representing us at key events, and crafting culturally sensitive messages that resonate across international contexts. Strengthen internal capability, by leading networks, coordinating communications, enabling colleague professional development. Share best practices and lead initiatives to highlight and reward excellence internally and externally. Monitor and Measure Impact: Collaborate with teams to create an evidence based approach for measuring climate education impact in our products and services. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face to face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long term health condition. About You While you don't need to be a climate expert, you will possess a strategic and comprehensive understanding of the following areas: Educational Landscape: A deep knowledge of the international education sector, including curriculum development, pedagogy, and the current challenges and opportunities facing schools and educational institutions. Climate Education: A strong grasp of the principles and practices of climate education, including key concepts, and the role of education in addressing the climate crisis. Strategic Planning: Proven knowledge of how to develop and implement a clear, actionable strategy that aligns with organisational goals and delivers measurable impact. Organisational Context: A solid understanding of how to work effectively within a large, complex organisation, including navigating internal structures and building consensus across different departments. Leadership and Influence: Significant experience in a senior leadership role, with a proven ability to influence stakeholders at all levels, from product teams to senior executives. Communication and Advocacy: Outstanding communication skills, both written and verbal, with a track record of acting as a credible and compelling spokesperson. The ability to build and deliver events and nurture relationships with public figures and key external partners is essential. Strategic Vision: Experience in translating a high level vision into practical, impactful programmes and initiatives. Programme Management: Demonstrable experience in the education sector. A strong background in curriculum development, programme delivery, or education business development is preferred. Networking and Partnership Building: Demonstrable skill in building and managing effective internal and external networks to drive collaboration and achieve strategic goals. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience influencing education policy or strategy. Involvement in national or international climate education networks. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 8th March 2026. We will review applications on an ongoing basis, and if you are shortlisted and progressed through the stages, you can expect: First stage virtual interview via MS Teams: to take place on 30th, 31st March & 1 April 2026. Second stage in person interview at our offices in Cambridge: Dates to be agreed in April. In addition to the interview, you will be provided with a task to complete which will be returned by email in advance of your interview. If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity . click apply for full job details
At Customer Resolutions, we're passionate about delivering a brilliant service. Every complaint is more than a challenge, it's an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it! As a Specialist Service Consultant, you'll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We're looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. We are currently recruiting UK wide for our next induction dates of 16 th February and 9 th March. Although we are recruiting for our primary site locations, we would also welcome applications from talented colleagues who work remotely and require the support of a hybrid exception. See further details below. If you are internal and have experience handling complaints within the 3-business day process, we'd love to hear from you. The initial training will last 3 weeks.It's essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you're new to Customer Resolutions or bring experience, this training is key to your development so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required. Travel to one of our sites may also be required during your day-to-day role, but we'll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday but we are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at one of our offices in London, Bournemouth, Swindon, Northampton, Sheffield, Wakefield or Dunfermline Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: From January 2026, all Nationwide colleagues will benefit from private medical insurance A highly competitive pensionto help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death. Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. Once we've received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide. In your candidate hub you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Banking - but fairer, more rewarding, and for the good of society What you'll be doing This is an agile role within Customer Resolutions, meaning you'll support different areas of Operations as needed. While your primary focus will be Complaints Handling, you may also work in areas such as Training & Competency or Customer Data Operations. In Complaints Operations, listening is at the heart of what we do. You'll handle complaints received through multiple channels, phone, webchat, or in branch and take ownership of resolving them. That means speaking to the customer, investigating the issue, understanding the customer's experience, and making fair, informed decisions. Some conversations may be challenging, but you'll receive excellent training and support to help you succeed. You'll manage your own worklist, prioritising effectively to meet regulatory timescales. With multiple cases on the go, strong organisational skills are essential. We encourage you to share ideas and help shape the future of our service. When you spot something that could be improved, your voice matters. About you As a minimum requirement you'll have: Proven experience in assessing customer needs, interpreting policy, and making informed decisions The ability to support colleagues with complex queries Experience of financial services complaint handling, or complaint handling in another regulated industry Strong customer service, telephony, administrative, and IT skills Outstanding communication skills, written and verbal, with the ability to handle sensitive situations and provide clear guidance Experience thriving in a fast-paced, changing environment Excellent planning and organisational skills to manage multiple priorities Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight- We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better- We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1485 Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
Feb 24, 2026
Full time
At Customer Resolutions, we're passionate about delivering a brilliant service. Every complaint is more than a challenge, it's an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it! As a Specialist Service Consultant, you'll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We're looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. We are currently recruiting UK wide for our next induction dates of 16 th February and 9 th March. Although we are recruiting for our primary site locations, we would also welcome applications from talented colleagues who work remotely and require the support of a hybrid exception. See further details below. If you are internal and have experience handling complaints within the 3-business day process, we'd love to hear from you. The initial training will last 3 weeks.It's essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you're new to Customer Resolutions or bring experience, this training is key to your development so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required. Travel to one of our sites may also be required during your day-to-day role, but we'll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday but we are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at one of our offices in London, Bournemouth, Swindon, Northampton, Sheffield, Wakefield or Dunfermline Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: From January 2026, all Nationwide colleagues will benefit from private medical insurance A highly competitive pensionto help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death. Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. Once we've received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide. In your candidate hub you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Banking - but fairer, more rewarding, and for the good of society What you'll be doing This is an agile role within Customer Resolutions, meaning you'll support different areas of Operations as needed. While your primary focus will be Complaints Handling, you may also work in areas such as Training & Competency or Customer Data Operations. In Complaints Operations, listening is at the heart of what we do. You'll handle complaints received through multiple channels, phone, webchat, or in branch and take ownership of resolving them. That means speaking to the customer, investigating the issue, understanding the customer's experience, and making fair, informed decisions. Some conversations may be challenging, but you'll receive excellent training and support to help you succeed. You'll manage your own worklist, prioritising effectively to meet regulatory timescales. With multiple cases on the go, strong organisational skills are essential. We encourage you to share ideas and help shape the future of our service. When you spot something that could be improved, your voice matters. About you As a minimum requirement you'll have: Proven experience in assessing customer needs, interpreting policy, and making informed decisions The ability to support colleagues with complex queries Experience of financial services complaint handling, or complaint handling in another regulated industry Strong customer service, telephony, administrative, and IT skills Outstanding communication skills, written and verbal, with the ability to handle sensitive situations and provide clear guidance Experience thriving in a fast-paced, changing environment Excellent planning and organisational skills to manage multiple priorities Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight- We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better- We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1485 Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
INTEGRATED SERVICES PROGRAMME (ISP) Part Time Fostering Advisor Salary: 22,300 - 23,900 per annum prorated Core Hours: 9am - 5pm 3 days per week (21 hours) Working Days: Negotiable Location: Office Based - Milton Keynes Benefits: 30 days' Annual Leave (increasing to 35 days with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme & Medical Cash (all benefits will be prorated) About Us Set up in 1987 by a small but passionate group of Foster Parents, we became the UK's first independent Foster Care agency. That gives us the benefit of over 30 years' of fostering experience and we're still going strong! The founder members recognised that looked after children - especially those who'd had very difficult starts in life - needed specialist support. So right from the beginning they put the child at the centre of their thinking and surrounded them with an integrated range of support services. In fact, that's what ISP means: Integrated Service Programme. Over time, this circle of support has increased to include a whole range of professionals that children and foster parents can tap into, whenever they need to. This includes social workers, fostering advisors, teachers and therapists, who all work with our foster parents and the children they look after, helping them understand and manage even the most challenging situations. This is what's known as a 'therapeutic approach' to fostering and it's something that we pioneered. What we are looking for Have you previously been a foster parent and looking for a career change, then the role of Fostering Advisor could be the role for you. Like our children, foster parents need support, encouragement and practical advice and sometimes just someone to listen. The Fostering Advisors in our teams are key to all of the support required to our foster parents and this critical role will be accountable for regularly visiting foster parents, offering advice and information regarding all the services and support available to them at ISP, Including matching considerations, respite, training, supervised contact, and transportation. Role responsibilities To have regular phone contact with foster parents to discuss general progress and to share ideas and strategies To make home visits agreed with the ISP Social Worker and Registered Manager To provide foster parents with information and advice, as appropriate, on support and services available to them through ISP and the Fostering Network, especially information and procedures to be followed if an allegation or complaint is made. To co-ordinate training for foster parents To be actively involved with: - Contact arrangements and supervised contact - Respite and transport arrangements, and to transport children directly where required - TSDS Training - Crisis intervention - Matching considerations To support children and young people in their leisure activities To assist in facilitating discussion groups and presentations at the Centre, including attending discussions groups and team meetings To maintain accurate, comprehensive and up to date records as required To be conversant with applicable regulations and standards To undertake other duties, tasks or projects as requested by the Registered Manager Work as an effective team member and attend other ISP events, e.g. programme meetings. What you will need Understanding of Fostering regulations and standards i.e. the Children's Act & Fostering Service National Minimum Standards Some first-hand knowledge or experience of Fostering, ideally as a foster parent or as part of a Fostering family Previous experience or a want to work in a therapeutic model of child care Previous experience of providing support to foster parents and young people Good understanding of Attachment and working within a therapeutic model Ability to recognise people who foster as professionals and challenge appropriately where necessary in a way that is effective and sustains the relationship Ability to build good working relationships with professionals from various disciplines Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and experience of using spreadsheets and databases Experience of planning, organising and prioritising workloads to meet deadlines and service requirements Commitment to developing positive working relationships with other staff, outside agencies, our children & young people and foster parents A full driving licence, unrestricted access to your own vehicle and confidence driving across the region The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by ISP. ISP is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. ISP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
INTEGRATED SERVICES PROGRAMME (ISP) Part Time Fostering Advisor Salary: 22,300 - 23,900 per annum prorated Core Hours: 9am - 5pm 3 days per week (21 hours) Working Days: Negotiable Location: Office Based - Milton Keynes Benefits: 30 days' Annual Leave (increasing to 35 days with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme & Medical Cash (all benefits will be prorated) About Us Set up in 1987 by a small but passionate group of Foster Parents, we became the UK's first independent Foster Care agency. That gives us the benefit of over 30 years' of fostering experience and we're still going strong! The founder members recognised that looked after children - especially those who'd had very difficult starts in life - needed specialist support. So right from the beginning they put the child at the centre of their thinking and surrounded them with an integrated range of support services. In fact, that's what ISP means: Integrated Service Programme. Over time, this circle of support has increased to include a whole range of professionals that children and foster parents can tap into, whenever they need to. This includes social workers, fostering advisors, teachers and therapists, who all work with our foster parents and the children they look after, helping them understand and manage even the most challenging situations. This is what's known as a 'therapeutic approach' to fostering and it's something that we pioneered. What we are looking for Have you previously been a foster parent and looking for a career change, then the role of Fostering Advisor could be the role for you. Like our children, foster parents need support, encouragement and practical advice and sometimes just someone to listen. The Fostering Advisors in our teams are key to all of the support required to our foster parents and this critical role will be accountable for regularly visiting foster parents, offering advice and information regarding all the services and support available to them at ISP, Including matching considerations, respite, training, supervised contact, and transportation. Role responsibilities To have regular phone contact with foster parents to discuss general progress and to share ideas and strategies To make home visits agreed with the ISP Social Worker and Registered Manager To provide foster parents with information and advice, as appropriate, on support and services available to them through ISP and the Fostering Network, especially information and procedures to be followed if an allegation or complaint is made. To co-ordinate training for foster parents To be actively involved with: - Contact arrangements and supervised contact - Respite and transport arrangements, and to transport children directly where required - TSDS Training - Crisis intervention - Matching considerations To support children and young people in their leisure activities To assist in facilitating discussion groups and presentations at the Centre, including attending discussions groups and team meetings To maintain accurate, comprehensive and up to date records as required To be conversant with applicable regulations and standards To undertake other duties, tasks or projects as requested by the Registered Manager Work as an effective team member and attend other ISP events, e.g. programme meetings. What you will need Understanding of Fostering regulations and standards i.e. the Children's Act & Fostering Service National Minimum Standards Some first-hand knowledge or experience of Fostering, ideally as a foster parent or as part of a Fostering family Previous experience or a want to work in a therapeutic model of child care Previous experience of providing support to foster parents and young people Good understanding of Attachment and working within a therapeutic model Ability to recognise people who foster as professionals and challenge appropriately where necessary in a way that is effective and sustains the relationship Ability to build good working relationships with professionals from various disciplines Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and experience of using spreadsheets and databases Experience of planning, organising and prioritising workloads to meet deadlines and service requirements Commitment to developing positive working relationships with other staff, outside agencies, our children & young people and foster parents A full driving licence, unrestricted access to your own vehicle and confidence driving across the region The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by ISP. ISP is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. ISP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment PandoLogic. Category:Personal Care,
FOSTER CARE ASSOCIATES (THE FCA) Participation Officer (Children & Families - Fostering) - Full- Time 35 Hours Location: The successful candidate will be expected to regularly travel to the regional office based in Sheffield. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 23,000 per annum Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities This is an exciting opportunity for someone who is passionate about working with children and supporting them to make a difference in their community. The successful candidate will be part of a small team supporting the delivery of the agency's Participation Service. Arranging activities and workshops for children in our care and children who foster Planning family events and days out Forge close and productive working relationships with regional colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have some experience of working with children and young people, supporting and advocating to ensure their voices are heard Some experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will have excellent communication skills, with an ability to build a strong rapport with both children and adults with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Good written skills with Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Participation Officer (Children & Families - Fostering) - Full- Time 35 Hours Location: The successful candidate will be expected to regularly travel to the regional office based in Sheffield. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 23,000 per annum Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities This is an exciting opportunity for someone who is passionate about working with children and supporting them to make a difference in their community. The successful candidate will be part of a small team supporting the delivery of the agency's Participation Service. Arranging activities and workshops for children in our care and children who foster Planning family events and days out Forge close and productive working relationships with regional colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have some experience of working with children and young people, supporting and advocating to ensure their voices are heard Some experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will have excellent communication skills, with an ability to build a strong rapport with both children and adults with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Good written skills with Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis. If you're ready to make a difference in the lives of children and young people, we want to hear from you! The Role: What You'll Do: Provide compassionate care for children with emotional, social, or click apply for full job details
Feb 24, 2026
Contractor
Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis. If you're ready to make a difference in the lives of children and young people, we want to hear from you! The Role: What You'll Do: Provide compassionate care for children with emotional, social, or click apply for full job details
INTEGRATED SERVICES PROGRAMME (ISP) Part Time Fostering Advisor Salary: 22,300 - 23,900 per annum prorated Core Hours: 9am - 5pm 3 days per week (21 hours) Working Days: Negotiable Location: Office Based - Milton Keynes Benefits: 30 days' Annual Leave (increasing to 35 days with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme & Medical Cash (all benefits will be prorated) About Us Set up in 1987 by a small but passionate group of Foster Parents, we became the UK's first independent Foster Care agency. That gives us the benefit of over 30 years' of fostering experience and we're still going strong! The founder members recognised that looked after children - especially those who'd had very difficult starts in life - needed specialist support. So right from the beginning they put the child at the centre of their thinking and surrounded them with an integrated range of support services. In fact, that's what ISP means: Integrated Service Programme. Over time, this circle of support has increased to include a whole range of professionals that children and foster parents can tap into, whenever they need to. This includes social workers, fostering advisors, teachers and therapists, who all work with our foster parents and the children they look after, helping them understand and manage even the most challenging situations. This is what's known as a 'therapeutic approach' to fostering and it's something that we pioneered. What we are looking for Have you previously been a foster parent and looking for a career change, then the role of Fostering Advisor could be the role for you. Like our children, foster parents need support, encouragement and practical advice and sometimes just someone to listen. The Fostering Advisors in our teams are key to all of the support required to our foster parents and this critical role will be accountable for regularly visiting foster parents, offering advice and information regarding all the services and support available to them at ISP, Including matching considerations, respite, training, supervised contact, and transportation. Role responsibilities To have regular phone contact with foster parents to discuss general progress and to share ideas and strategies To make home visits agreed with the ISP Social Worker and Registered Manager To provide foster parents with information and advice, as appropriate, on support and services available to them through ISP and the Fostering Network, especially information and procedures to be followed if an allegation or complaint is made. To co-ordinate training for foster parents To be actively involved with: - Contact arrangements and supervised contact - Respite and transport arrangements, and to transport children directly where required - TSDS Training - Crisis intervention - Matching considerations To support children and young people in their leisure activities To assist in facilitating discussion groups and presentations at the Centre, including attending discussions groups and team meetings To maintain accurate, comprehensive and up to date records as required To be conversant with applicable regulations and standards To undertake other duties, tasks or projects as requested by the Registered Manager Work as an effective team member and attend other ISP events, e.g. programme meetings. What you will need Understanding of Fostering regulations and standards i.e. the Children's Act & Fostering Service National Minimum Standards Some first-hand knowledge or experience of Fostering, ideally as a foster parent or as part of a Fostering family Previous experience or a want to work in a therapeutic model of child care Previous experience of providing support to foster parents and young people Good understanding of Attachment and working within a therapeutic model Ability to recognise people who foster as professionals and challenge appropriately where necessary in a way that is effective and sustains the relationship Ability to build good working relationships with professionals from various disciplines Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and experience of using spreadsheets and databases Experience of planning, organising and prioritising workloads to meet deadlines and service requirements Commitment to developing positive working relationships with other staff, outside agencies, our children & young people and foster parents A full driving licence, unrestricted access to your own vehicle and confidence driving across the region The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by ISP. ISP is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. ISP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
INTEGRATED SERVICES PROGRAMME (ISP) Part Time Fostering Advisor Salary: 22,300 - 23,900 per annum prorated Core Hours: 9am - 5pm 3 days per week (21 hours) Working Days: Negotiable Location: Office Based - Milton Keynes Benefits: 30 days' Annual Leave (increasing to 35 days with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme & Medical Cash (all benefits will be prorated) About Us Set up in 1987 by a small but passionate group of Foster Parents, we became the UK's first independent Foster Care agency. That gives us the benefit of over 30 years' of fostering experience and we're still going strong! The founder members recognised that looked after children - especially those who'd had very difficult starts in life - needed specialist support. So right from the beginning they put the child at the centre of their thinking and surrounded them with an integrated range of support services. In fact, that's what ISP means: Integrated Service Programme. Over time, this circle of support has increased to include a whole range of professionals that children and foster parents can tap into, whenever they need to. This includes social workers, fostering advisors, teachers and therapists, who all work with our foster parents and the children they look after, helping them understand and manage even the most challenging situations. This is what's known as a 'therapeutic approach' to fostering and it's something that we pioneered. What we are looking for Have you previously been a foster parent and looking for a career change, then the role of Fostering Advisor could be the role for you. Like our children, foster parents need support, encouragement and practical advice and sometimes just someone to listen. The Fostering Advisors in our teams are key to all of the support required to our foster parents and this critical role will be accountable for regularly visiting foster parents, offering advice and information regarding all the services and support available to them at ISP, Including matching considerations, respite, training, supervised contact, and transportation. Role responsibilities To have regular phone contact with foster parents to discuss general progress and to share ideas and strategies To make home visits agreed with the ISP Social Worker and Registered Manager To provide foster parents with information and advice, as appropriate, on support and services available to them through ISP and the Fostering Network, especially information and procedures to be followed if an allegation or complaint is made. To co-ordinate training for foster parents To be actively involved with: - Contact arrangements and supervised contact - Respite and transport arrangements, and to transport children directly where required - TSDS Training - Crisis intervention - Matching considerations To support children and young people in their leisure activities To assist in facilitating discussion groups and presentations at the Centre, including attending discussions groups and team meetings To maintain accurate, comprehensive and up to date records as required To be conversant with applicable regulations and standards To undertake other duties, tasks or projects as requested by the Registered Manager Work as an effective team member and attend other ISP events, e.g. programme meetings. What you will need Understanding of Fostering regulations and standards i.e. the Children's Act & Fostering Service National Minimum Standards Some first-hand knowledge or experience of Fostering, ideally as a foster parent or as part of a Fostering family Previous experience or a want to work in a therapeutic model of child care Previous experience of providing support to foster parents and young people Good understanding of Attachment and working within a therapeutic model Ability to recognise people who foster as professionals and challenge appropriately where necessary in a way that is effective and sustains the relationship Ability to build good working relationships with professionals from various disciplines Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and experience of using spreadsheets and databases Experience of planning, organising and prioritising workloads to meet deadlines and service requirements Commitment to developing positive working relationships with other staff, outside agencies, our children & young people and foster parents A full driving licence, unrestricted access to your own vehicle and confidence driving across the region The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by ISP. ISP is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. ISP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment PandoLogic. Category:Personal Care,
Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis. If you're ready to make a difference in the lives of children and young people, we want to hear from you! The Role: What You'll Do: Provide compassionate care for children with emotional, social, or click apply for full job details
Feb 24, 2026
Contractor
Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis. If you're ready to make a difference in the lives of children and young people, we want to hear from you! The Role: What You'll Do: Provide compassionate care for children with emotional, social, or click apply for full job details
POLARISReferrals Officer - Fostering Location: Sittingbourne Contract: Full-Time, Permanent - 35 hours per week Salary: Up to 23,625.00 Benefits: 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, Medical Cash Plan & Free On-site Parking About Us We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For We are looking for a proactive, relationship-driven Referrals Officer to join our established Referrals Team. A "Referral" is a request from a Local Authority to find a suitable foster family for a child or young person who needs a safe and supportive home. In this pivotal role, you'll be the first point of contact between Local Authorities, foster families, and Social Workers-making sure every referral is carefully matched to the right foster family based on the child's needs. Role Responsibilities Take ownership for all foster family vacancies and act as the key point of contact for specific fostering agencies within the Polaris Community Accurately monitor and record foster family vacancies Engage daily (by phone call or Teams video call) with all foster families on the vacancy list Attend regular meetings with Agency Managers and Social Workers Ensure the recording system (CHARMS) is kept updated Use internal performance tools to track data and support foster family vacancies and agency growth Respond to new referrals within 15 minutes, matching children to suitable foster families quickly and carefully Build and maintain strong relationships with Local Authorities and Commissioning Teams Adopt a solution-focused approach to overcome barriers and secure successful matches Provide daily updates to your line manager on referral activity, carer availability, and any challenges Log successful matches and declines accurately on agency spreadsheets Requirements Strong administration skills, including screening referrals and updating internal systems A methodical and organised approach to managing and prioritising workload effectively The ability to work well within a fast-paced team environment, as well as autonomously using your own initiative Confidence communicating with both internal and external teams Driven to maximise referral conversions into successful placement matches with available foster families A genuine commitment to the ethos and values of the Polaris Community and its agencies (ISP, Orange Grove, Fosterplus, Clifford House) Experience of working within the children's services sector/similar related field would be advantageous; however, full training will be provided We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
POLARISReferrals Officer - Fostering Location: Sittingbourne Contract: Full-Time, Permanent - 35 hours per week Salary: Up to 23,625.00 Benefits: 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, Medical Cash Plan & Free On-site Parking About Us We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For We are looking for a proactive, relationship-driven Referrals Officer to join our established Referrals Team. A "Referral" is a request from a Local Authority to find a suitable foster family for a child or young person who needs a safe and supportive home. In this pivotal role, you'll be the first point of contact between Local Authorities, foster families, and Social Workers-making sure every referral is carefully matched to the right foster family based on the child's needs. Role Responsibilities Take ownership for all foster family vacancies and act as the key point of contact for specific fostering agencies within the Polaris Community Accurately monitor and record foster family vacancies Engage daily (by phone call or Teams video call) with all foster families on the vacancy list Attend regular meetings with Agency Managers and Social Workers Ensure the recording system (CHARMS) is kept updated Use internal performance tools to track data and support foster family vacancies and agency growth Respond to new referrals within 15 minutes, matching children to suitable foster families quickly and carefully Build and maintain strong relationships with Local Authorities and Commissioning Teams Adopt a solution-focused approach to overcome barriers and secure successful matches Provide daily updates to your line manager on referral activity, carer availability, and any challenges Log successful matches and declines accurately on agency spreadsheets Requirements Strong administration skills, including screening referrals and updating internal systems A methodical and organised approach to managing and prioritising workload effectively The ability to work well within a fast-paced team environment, as well as autonomously using your own initiative Confidence communicating with both internal and external teams Driven to maximise referral conversions into successful placement matches with available foster families A genuine commitment to the ethos and values of the Polaris Community and its agencies (ISP, Orange Grove, Fosterplus, Clifford House) Experience of working within the children's services sector/similar related field would be advantageous; however, full training will be provided We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Personal Care,
Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis. If you're ready to make a difference in the lives of children and young people, we want to hear from you! The Role: What You'll Do: Provide compassionate care for children with emotional, social, or click apply for full job details
Feb 24, 2026
Contractor
Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis. If you're ready to make a difference in the lives of children and young people, we want to hear from you! The Role: What You'll Do: Provide compassionate care for children with emotional, social, or click apply for full job details
FOSTER CARE ASSOCIATES (THE FCA) Participation Officer (Children & Families - Fostering) - Full- Time 35 Hours Location: The successful candidate will be expected to regularly travel to the regional office based in Sheffield. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 23,000 per annum Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities This is an exciting opportunity for someone who is passionate about working with children and supporting them to make a difference in their community. The successful candidate will be part of a small team supporting the delivery of the agency's Participation Service. Arranging activities and workshops for children in our care and children who foster Planning family events and days out Forge close and productive working relationships with regional colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have some experience of working with children and young people, supporting and advocating to ensure their voices are heard Some experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will have excellent communication skills, with an ability to build a strong rapport with both children and adults with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Good written skills with Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Participation Officer (Children & Families - Fostering) - Full- Time 35 Hours Location: The successful candidate will be expected to regularly travel to the regional office based in Sheffield. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 23,000 per annum Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities This is an exciting opportunity for someone who is passionate about working with children and supporting them to make a difference in their community. The successful candidate will be part of a small team supporting the delivery of the agency's Participation Service. Arranging activities and workshops for children in our care and children who foster Planning family events and days out Forge close and productive working relationships with regional colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have some experience of working with children and young people, supporting and advocating to ensure their voices are heard Some experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will have excellent communication skills, with an ability to build a strong rapport with both children and adults with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Good written skills with Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
POLARISReferrals Officer - Fostering Location: Sittingbourne Contract: Full-Time, Permanent - 35 hours per week Salary: Up to 23,625.00 Benefits: 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, Medical Cash Plan & Free On-site Parking About Us We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For We are looking for a proactive, relationship-driven Referrals Officer to join our established Referrals Team. A "Referral" is a request from a Local Authority to find a suitable foster family for a child or young person who needs a safe and supportive home. In this pivotal role, you'll be the first point of contact between Local Authorities, foster families, and Social Workers-making sure every referral is carefully matched to the right foster family based on the child's needs. Role Responsibilities Take ownership for all foster family vacancies and act as the key point of contact for specific fostering agencies within the Polaris Community Accurately monitor and record foster family vacancies Engage daily (by phone call or Teams video call) with all foster families on the vacancy list Attend regular meetings with Agency Managers and Social Workers Ensure the recording system (CHARMS) is kept updated Use internal performance tools to track data and support foster family vacancies and agency growth Respond to new referrals within 15 minutes, matching children to suitable foster families quickly and carefully Build and maintain strong relationships with Local Authorities and Commissioning Teams Adopt a solution-focused approach to overcome barriers and secure successful matches Provide daily updates to your line manager on referral activity, carer availability, and any challenges Log successful matches and declines accurately on agency spreadsheets Requirements Strong administration skills, including screening referrals and updating internal systems A methodical and organised approach to managing and prioritising workload effectively The ability to work well within a fast-paced team environment, as well as autonomously using your own initiative Confidence communicating with both internal and external teams Driven to maximise referral conversions into successful placement matches with available foster families A genuine commitment to the ethos and values of the Polaris Community and its agencies (ISP, Orange Grove, Fosterplus, Clifford House) Experience of working within the children's services sector/similar related field would be advantageous; however, full training will be provided We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
POLARISReferrals Officer - Fostering Location: Sittingbourne Contract: Full-Time, Permanent - 35 hours per week Salary: Up to 23,625.00 Benefits: 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, Medical Cash Plan & Free On-site Parking About Us We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For We are looking for a proactive, relationship-driven Referrals Officer to join our established Referrals Team. A "Referral" is a request from a Local Authority to find a suitable foster family for a child or young person who needs a safe and supportive home. In this pivotal role, you'll be the first point of contact between Local Authorities, foster families, and Social Workers-making sure every referral is carefully matched to the right foster family based on the child's needs. Role Responsibilities Take ownership for all foster family vacancies and act as the key point of contact for specific fostering agencies within the Polaris Community Accurately monitor and record foster family vacancies Engage daily (by phone call or Teams video call) with all foster families on the vacancy list Attend regular meetings with Agency Managers and Social Workers Ensure the recording system (CHARMS) is kept updated Use internal performance tools to track data and support foster family vacancies and agency growth Respond to new referrals within 15 minutes, matching children to suitable foster families quickly and carefully Build and maintain strong relationships with Local Authorities and Commissioning Teams Adopt a solution-focused approach to overcome barriers and secure successful matches Provide daily updates to your line manager on referral activity, carer availability, and any challenges Log successful matches and declines accurately on agency spreadsheets Requirements Strong administration skills, including screening referrals and updating internal systems A methodical and organised approach to managing and prioritising workload effectively The ability to work well within a fast-paced team environment, as well as autonomously using your own initiative Confidence communicating with both internal and external teams Driven to maximise referral conversions into successful placement matches with available foster families A genuine commitment to the ethos and values of the Polaris Community and its agencies (ISP, Orange Grove, Fosterplus, Clifford House) Experience of working within the children's services sector/similar related field would be advantageous; however, full training will be provided We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Personal Care,
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
POLARISReferrals Officer - Fostering Location: Sittingbourne Contract: Full-Time, Permanent - 35 hours per week Salary: Up to 23,625.00 Benefits: 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, Medical Cash Plan & Free On-site Parking About Us We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For We are looking for a proactive, relationship-driven Referrals Officer to join our established Referrals Team. A "Referral" is a request from a Local Authority to find a suitable foster family for a child or young person who needs a safe and supportive home. In this pivotal role, you'll be the first point of contact between Local Authorities, foster families, and Social Workers-making sure every referral is carefully matched to the right foster family based on the child's needs. Role Responsibilities Take ownership for all foster family vacancies and act as the key point of contact for specific fostering agencies within the Polaris Community Accurately monitor and record foster family vacancies Engage daily (by phone call or Teams video call) with all foster families on the vacancy list Attend regular meetings with Agency Managers and Social Workers Ensure the recording system (CHARMS) is kept updated Use internal performance tools to track data and support foster family vacancies and agency growth Respond to new referrals within 15 minutes, matching children to suitable foster families quickly and carefully Build and maintain strong relationships with Local Authorities and Commissioning Teams Adopt a solution-focused approach to overcome barriers and secure successful matches Provide daily updates to your line manager on referral activity, carer availability, and any challenges Log successful matches and declines accurately on agency spreadsheets Requirements Strong administration skills, including screening referrals and updating internal systems A methodical and organised approach to managing and prioritising workload effectively The ability to work well within a fast-paced team environment, as well as autonomously using your own initiative Confidence communicating with both internal and external teams Driven to maximise referral conversions into successful placement matches with available foster families A genuine commitment to the ethos and values of the Polaris Community and its agencies (ISP, Orange Grove, Fosterplus, Clifford House) Experience of working within the children's services sector/similar related field would be advantageous; however, full training will be provided We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
POLARISReferrals Officer - Fostering Location: Sittingbourne Contract: Full-Time, Permanent - 35 hours per week Salary: Up to 23,625.00 Benefits: 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme, Medical Cash Plan & Free On-site Parking About Us We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For We are looking for a proactive, relationship-driven Referrals Officer to join our established Referrals Team. A "Referral" is a request from a Local Authority to find a suitable foster family for a child or young person who needs a safe and supportive home. In this pivotal role, you'll be the first point of contact between Local Authorities, foster families, and Social Workers-making sure every referral is carefully matched to the right foster family based on the child's needs. Role Responsibilities Take ownership for all foster family vacancies and act as the key point of contact for specific fostering agencies within the Polaris Community Accurately monitor and record foster family vacancies Engage daily (by phone call or Teams video call) with all foster families on the vacancy list Attend regular meetings with Agency Managers and Social Workers Ensure the recording system (CHARMS) is kept updated Use internal performance tools to track data and support foster family vacancies and agency growth Respond to new referrals within 15 minutes, matching children to suitable foster families quickly and carefully Build and maintain strong relationships with Local Authorities and Commissioning Teams Adopt a solution-focused approach to overcome barriers and secure successful matches Provide daily updates to your line manager on referral activity, carer availability, and any challenges Log successful matches and declines accurately on agency spreadsheets Requirements Strong administration skills, including screening referrals and updating internal systems A methodical and organised approach to managing and prioritising workload effectively The ability to work well within a fast-paced team environment, as well as autonomously using your own initiative Confidence communicating with both internal and external teams Driven to maximise referral conversions into successful placement matches with available foster families A genuine commitment to the ethos and values of the Polaris Community and its agencies (ISP, Orange Grove, Fosterplus, Clifford House) Experience of working within the children's services sector/similar related field would be advantageous; however, full training will be provided We are an equal opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Personal Care,
FOSTER CARE ASSOCIATES (THE FCA) Participation Officer (Children & Families - Fostering) - Full- Time 35 Hours Location: The successful candidate will be expected to regularly travel to the regional office based in Sheffield. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 23,000 per annum Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities This is an exciting opportunity for someone who is passionate about working with children and supporting them to make a difference in their community. The successful candidate will be part of a small team supporting the delivery of the agency's Participation Service. Arranging activities and workshops for children in our care and children who foster Planning family events and days out Forge close and productive working relationships with regional colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have some experience of working with children and young people, supporting and advocating to ensure their voices are heard Some experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will have excellent communication skills, with an ability to build a strong rapport with both children and adults with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Good written skills with Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Participation Officer (Children & Families - Fostering) - Full- Time 35 Hours Location: The successful candidate will be expected to regularly travel to the regional office based in Sheffield. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 23,000 per annum Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities This is an exciting opportunity for someone who is passionate about working with children and supporting them to make a difference in their community. The successful candidate will be part of a small team supporting the delivery of the agency's Participation Service. Arranging activities and workshops for children in our care and children who foster Planning family events and days out Forge close and productive working relationships with regional colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have some experience of working with children and young people, supporting and advocating to ensure their voices are heard Some experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will have excellent communication skills, with an ability to build a strong rapport with both children and adults with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Good written skills with Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Feb 24, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Specialist Advisor - Doctor Consultant - Obstetrics Location: National Daily rate: £300 (£268 day rate + £32/day holiday pay) Ad-Hoc: As and when required Closing Date: Friday 20th March 2026 at 11.59pm Are you committed to helping us regulate health and social care within England? The CQC is looking for senior clinicians with experience of clinical management/governance process to work with us as Specialty Advisor supporting our inspectors in their work through your informed insight, knowledge and experience of working within maternity services. We make sure health and social care services provide people with safe, effective, compassionate, equitable, high-quality care and encourage services to improve. We are looking for people who are caring, demonstrate integrity, aspire to excellence, committed to equitable and inclusive services and care and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England and deliver a service of excellence to the public then read on. Why this could be a great role for you You will have an opportunity to contribute to ensuring that maternity services and care provided to women and their families are safe, compassionate and effective and are led by clinicians with the required skills, approach, infrastructure and outcomes. You will gain valuable insight into how maternity services are assessed and be exposed to varying degrees of and examples of best practice and approaches to improve areas for development that might provide you with useful insights as an experienced clinician and for your own service. What you will bring Expertise as an Obstetric Consultant, experience and understanding of what is necessary to ensure safe care is paramount to ensure that women and their families receive high quality care in the right place at the right time, and delivered by staff equipped to provide safe, dignified and compassionate care. This includes the opportunities, challenges, statutory requirements and insight from experiences of both staff and people who use services and what is needed to ensure safe, good quality equitable care. Because you will be operating as a consultant, you will contribute to inspection teams inspiring confidence in provider organisations that the inspection team have the required level of seniority and expertise to undertake effective assessments of equity, equality, diversity and inclusion within our assessment framework. Finally, most importantly you will bring an understanding of the diversity of lived experiences of both staff, people who use services and their families that should inform our understanding of the culture in which services and care are provided. This includes demonstrated awareness and understanding of intersectionality of oppressions. For an informal discussion or further information about this role, please contact Victoria Head via email at Pleasenote this role is subject to a satisfactory DBS check. Being a Specialist Advisor This role can be undertaken as either a Casual Worker, paid directly to a personal bank account by the CQC for attending in your own time (non-working days, annual leave) or as a seconded position if your service is registered with the CQC and agrees to the secondment. Seconded SpA's organisations agree in principle that their employees can attend CQC inspections and the seconded SpA seeks their line manager's permission to take leave to attend individual inspections, which can last from one to three days. The seconded SpA's organisation then invoices the CQC for the time the SpA spent away from their substantive role. You will be offered opportunities to support inspection with 6 weeks' notice whenever possible, however, you will also be contacted for more short notice support on occasions. You are under no obligation to accept an inspection should it be offered and it not be convenient for you. We are not able to guarantee you a set number of inspection opportunities in a one year period. You may be offered one a month or one in the whole year depending on the focus of the inspection programme. If appointed, as a Specialist Advisor you will be expected to commit to at least 2 inspections per year. If successful at interview we aim to conclude your pre engagement checks within a 6 8 week window, please complete all forms and take actions to assist the team in achieving this. You will be provided with a dedicated onboarding peer who will support you in completing pre engagement checks and will be on hand to answer any questions you have. You will be required to have a current DBS certificate under 3 years old and we require references going back three years. If you've been with the same employer for three years' then we'll only require one reference. Eligibility to work If you are successful at interview, CQC will need to verify your right to work in the UK using digital identity verification. Details of how to complete the right to work check will be provided as part of the conditional offer of employment. If we are unable to verify your right to work digitally, we are required to complete this face to face at one of our CQC Offices. Please be aware that we are unable to progress any offer of employment until right to work in the UK is confirmed. We will require all successful applicants to be active in Professional Practice. Individual Adjustments We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate individual adjustments as appropriate. Should you require assistance and/or would like to request an adjustment at any stage of the recruitment process, please contact a member of the team via email: .
Feb 24, 2026
Full time
Specialist Advisor - Doctor Consultant - Obstetrics Location: National Daily rate: £300 (£268 day rate + £32/day holiday pay) Ad-Hoc: As and when required Closing Date: Friday 20th March 2026 at 11.59pm Are you committed to helping us regulate health and social care within England? The CQC is looking for senior clinicians with experience of clinical management/governance process to work with us as Specialty Advisor supporting our inspectors in their work through your informed insight, knowledge and experience of working within maternity services. We make sure health and social care services provide people with safe, effective, compassionate, equitable, high-quality care and encourage services to improve. We are looking for people who are caring, demonstrate integrity, aspire to excellence, committed to equitable and inclusive services and care and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England and deliver a service of excellence to the public then read on. Why this could be a great role for you You will have an opportunity to contribute to ensuring that maternity services and care provided to women and their families are safe, compassionate and effective and are led by clinicians with the required skills, approach, infrastructure and outcomes. You will gain valuable insight into how maternity services are assessed and be exposed to varying degrees of and examples of best practice and approaches to improve areas for development that might provide you with useful insights as an experienced clinician and for your own service. What you will bring Expertise as an Obstetric Consultant, experience and understanding of what is necessary to ensure safe care is paramount to ensure that women and their families receive high quality care in the right place at the right time, and delivered by staff equipped to provide safe, dignified and compassionate care. This includes the opportunities, challenges, statutory requirements and insight from experiences of both staff and people who use services and what is needed to ensure safe, good quality equitable care. Because you will be operating as a consultant, you will contribute to inspection teams inspiring confidence in provider organisations that the inspection team have the required level of seniority and expertise to undertake effective assessments of equity, equality, diversity and inclusion within our assessment framework. Finally, most importantly you will bring an understanding of the diversity of lived experiences of both staff, people who use services and their families that should inform our understanding of the culture in which services and care are provided. This includes demonstrated awareness and understanding of intersectionality of oppressions. For an informal discussion or further information about this role, please contact Victoria Head via email at Pleasenote this role is subject to a satisfactory DBS check. Being a Specialist Advisor This role can be undertaken as either a Casual Worker, paid directly to a personal bank account by the CQC for attending in your own time (non-working days, annual leave) or as a seconded position if your service is registered with the CQC and agrees to the secondment. Seconded SpA's organisations agree in principle that their employees can attend CQC inspections and the seconded SpA seeks their line manager's permission to take leave to attend individual inspections, which can last from one to three days. The seconded SpA's organisation then invoices the CQC for the time the SpA spent away from their substantive role. You will be offered opportunities to support inspection with 6 weeks' notice whenever possible, however, you will also be contacted for more short notice support on occasions. You are under no obligation to accept an inspection should it be offered and it not be convenient for you. We are not able to guarantee you a set number of inspection opportunities in a one year period. You may be offered one a month or one in the whole year depending on the focus of the inspection programme. If appointed, as a Specialist Advisor you will be expected to commit to at least 2 inspections per year. If successful at interview we aim to conclude your pre engagement checks within a 6 8 week window, please complete all forms and take actions to assist the team in achieving this. You will be provided with a dedicated onboarding peer who will support you in completing pre engagement checks and will be on hand to answer any questions you have. You will be required to have a current DBS certificate under 3 years old and we require references going back three years. If you've been with the same employer for three years' then we'll only require one reference. Eligibility to work If you are successful at interview, CQC will need to verify your right to work in the UK using digital identity verification. Details of how to complete the right to work check will be provided as part of the conditional offer of employment. If we are unable to verify your right to work digitally, we are required to complete this face to face at one of our CQC Offices. Please be aware that we are unable to progress any offer of employment until right to work in the UK is confirmed. We will require all successful applicants to be active in Professional Practice. Individual Adjustments We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate individual adjustments as appropriate. Should you require assistance and/or would like to request an adjustment at any stage of the recruitment process, please contact a member of the team via email: .
Part Time Accounts Assistant 24,000 - 27,000 Permanent, Part Time 25 Hours Across 3 or 4 Days (Monday Compulsory) Hybrid - Minimum 2 Days in Office Near Moorgate & Liverpool Street Station City of London Are you looking for a rewarding opportunity in the property industry? Our client, a boutique real estate company in the heart of the City of London, is seeking a Part-Time Accounts Assistant to join their friendly team! This is a permanent role that offers flexibility and a chance to grow your career in finance. As an Accounts Assistant, your primary responsibilities will include credit control, financial reporting, and maintaining the sales ledger. This is a fantastic opportunity for someone who enjoys a varied role and wants to make a real impact in a dynamic environment. Please note: The London office is currently home to just three team members. Why work for this company? Pension: Access a competitive pension scheme with strong employer contributions to support your long-term financial future. Annual Discretionary Bonus: Be rewarded for your contributions and performance with an annual bonus to boost your earnings. Generous Annual Leave: Enjoy ample time off to rest and recharge for a healthy work-life balance. Hybrid Working: Flexibility to split your time between home and office, enhancing productivity and personal wellbeing. Part-Time Options: We support diverse lifestyles and commitments, offering flexibility without compromising career growth. Duties: Managing Accounts Payable (staff expenses, payroll including commissions, invoices) Handling Accounts Receivable Matching and managing payables and receivables for tenants and landlords (payments/invoices/deposits) Conducting bank reconciliations and client deposit account reconciliations Preparing monthly management accounts and reconciliations Posting manual journals (including accruals and prepayments) Preparing weekly cash flows and trade debtors/creditor listings, including arrears management Supporting office administration (insurance & certifications) and reporting Maintaining excellent relationships with tenants and landlords Establishing processes to enhance financial control and effectiveness Requirements: A cheerful can-do attitude! Exceptional organisational skills Strong IT skills, especially in Excel Previous experience in a Finance/Assistant Accountant role A bonus if you have an accountancy qualification or SAGE experience! If you're excited about this opportunity and have the skills and experience, we're looking for, we'd love to hear from you! Join our client's vibrant team and make a difference in the property sector while enjoying a fulfilling work-life balance. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 24, 2026
Full time
Part Time Accounts Assistant 24,000 - 27,000 Permanent, Part Time 25 Hours Across 3 or 4 Days (Monday Compulsory) Hybrid - Minimum 2 Days in Office Near Moorgate & Liverpool Street Station City of London Are you looking for a rewarding opportunity in the property industry? Our client, a boutique real estate company in the heart of the City of London, is seeking a Part-Time Accounts Assistant to join their friendly team! This is a permanent role that offers flexibility and a chance to grow your career in finance. As an Accounts Assistant, your primary responsibilities will include credit control, financial reporting, and maintaining the sales ledger. This is a fantastic opportunity for someone who enjoys a varied role and wants to make a real impact in a dynamic environment. Please note: The London office is currently home to just three team members. Why work for this company? Pension: Access a competitive pension scheme with strong employer contributions to support your long-term financial future. Annual Discretionary Bonus: Be rewarded for your contributions and performance with an annual bonus to boost your earnings. Generous Annual Leave: Enjoy ample time off to rest and recharge for a healthy work-life balance. Hybrid Working: Flexibility to split your time between home and office, enhancing productivity and personal wellbeing. Part-Time Options: We support diverse lifestyles and commitments, offering flexibility without compromising career growth. Duties: Managing Accounts Payable (staff expenses, payroll including commissions, invoices) Handling Accounts Receivable Matching and managing payables and receivables for tenants and landlords (payments/invoices/deposits) Conducting bank reconciliations and client deposit account reconciliations Preparing monthly management accounts and reconciliations Posting manual journals (including accruals and prepayments) Preparing weekly cash flows and trade debtors/creditor listings, including arrears management Supporting office administration (insurance & certifications) and reporting Maintaining excellent relationships with tenants and landlords Establishing processes to enhance financial control and effectiveness Requirements: A cheerful can-do attitude! Exceptional organisational skills Strong IT skills, especially in Excel Previous experience in a Finance/Assistant Accountant role A bonus if you have an accountancy qualification or SAGE experience! If you're excited about this opportunity and have the skills and experience, we're looking for, we'd love to hear from you! Join our client's vibrant team and make a difference in the property sector while enjoying a fulfilling work-life balance. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Step Forward is seeking an experienced Therapeutic Service Lead to join our multi-disciplinary team supporting young people aged with their mental health and emotional wellbeing. Working closely with the CEO and Operations Manager, the postholder will help shape the strategic direction of the therapeutic service in line with organisational priorities. You will contribute to the smooth, safe, and effective delivery of the therapeutic service, ensuring it remains accessible, responsive, and relevant to local young people. Key Responsibilities Be part of the Senior Management team alongside the CEO and Operations Manager and have a key role in the strategic direction of the Therapeutic service Co-ordinate the development and day-to-day management of the Therapeutic Service Support and line manage a small team including the Senior Counsellor and additional Counsellors & Wellbeing Workers Act as joint Deputy Designated Safeguarding Lead Work with the Senior Counsellor to help support honorary counsellors Manage a small caseload of clients, including assessments for newly referred young people Manage allocations of clients to staff and volunteers Ensure monitoring and evaluation systems capture the impact of our therapeutic interventions About You A recognised qualification in Counselling or Psychotherapy Professional accreditation, or working towards it Minimum 5 years experience working with young people aged 11-25 years, including at least 3 years of providing post qualification 1:1 counselling support to young people in an organisational setting Experience as a team leader or as part of a management team Strong understanding of safeguarding principles and experience in managing safeguarding concerns A demonstrated commitment to supporting young people Confidence delivering evidence-based therapies across short-, medium-, and long-term interventions Experience supporting young people with a wide range of presenting issues, including: Anxiety, depression, bereavement, trauma, abuse, identity and relationships Ability to work independently and collaboratively within multi-agency teams Commitment to embracing diversity and supporting young people in Tower Hamlets Working with Step Forward We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings. As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives. Why Join Us Work in a small, dedicated organisation where your expertise directly influences children and young people s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative. Other terms/benefits include: 35 hour (FTE) working week Generous holiday allowance -28 days per year plus bank holidays (FTE) Organisational closure for 3 days between Christmas and new years Employer pension contribution of 5% Access to enhanced sick leave after probation Ongoing learning and development opportunities Enhanced maternity/paternity/adoption leave and pay Hybrid and remote working potential where organisational requirements allow
Feb 24, 2026
Full time
Step Forward is seeking an experienced Therapeutic Service Lead to join our multi-disciplinary team supporting young people aged with their mental health and emotional wellbeing. Working closely with the CEO and Operations Manager, the postholder will help shape the strategic direction of the therapeutic service in line with organisational priorities. You will contribute to the smooth, safe, and effective delivery of the therapeutic service, ensuring it remains accessible, responsive, and relevant to local young people. Key Responsibilities Be part of the Senior Management team alongside the CEO and Operations Manager and have a key role in the strategic direction of the Therapeutic service Co-ordinate the development and day-to-day management of the Therapeutic Service Support and line manage a small team including the Senior Counsellor and additional Counsellors & Wellbeing Workers Act as joint Deputy Designated Safeguarding Lead Work with the Senior Counsellor to help support honorary counsellors Manage a small caseload of clients, including assessments for newly referred young people Manage allocations of clients to staff and volunteers Ensure monitoring and evaluation systems capture the impact of our therapeutic interventions About You A recognised qualification in Counselling or Psychotherapy Professional accreditation, or working towards it Minimum 5 years experience working with young people aged 11-25 years, including at least 3 years of providing post qualification 1:1 counselling support to young people in an organisational setting Experience as a team leader or as part of a management team Strong understanding of safeguarding principles and experience in managing safeguarding concerns A demonstrated commitment to supporting young people Confidence delivering evidence-based therapies across short-, medium-, and long-term interventions Experience supporting young people with a wide range of presenting issues, including: Anxiety, depression, bereavement, trauma, abuse, identity and relationships Ability to work independently and collaboratively within multi-agency teams Commitment to embracing diversity and supporting young people in Tower Hamlets Working with Step Forward We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings. As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives. Why Join Us Work in a small, dedicated organisation where your expertise directly influences children and young people s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative. Other terms/benefits include: 35 hour (FTE) working week Generous holiday allowance -28 days per year plus bank holidays (FTE) Organisational closure for 3 days between Christmas and new years Employer pension contribution of 5% Access to enhanced sick leave after probation Ongoing learning and development opportunities Enhanced maternity/paternity/adoption leave and pay Hybrid and remote working potential where organisational requirements allow
