Project Officer This is an exciting opportunity for a Project Officer passionate about young people and youth work. We're looking for someone to work across all of our youth zones, particularly focusing on an AI project. No skills or experience in AI will be needed as full training will be provided. A willingness to learn and a keen interest in AI is essential as the successful post-holder will champion for AI work across the Network. The organisation is an equal opportunities' employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equity, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive. Position: Project Officer Location: Hybrid working: 2 days a week in the London office (White City) combined with home-working and travel to youth zones, as required. Please note that this role will require frequent travel to all youth zones across the country with a willingness to undertake regular evening work. Salary: £30 - £35,000 per annum Contract: Fixed-term 18 months (due to project funding) Hours: .Full time, 37.5 hours per week. (4 days per week part-time would also be considered, salary pro-rata) Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts. Closing Date: Monday 21st July 2025 at 12noon - we may close the advert earlier depending on the volume of applications so if this is of interest please apply ASAP! First Stage Interviews: In-person at WEST youth zone, White City, London on Monday 4th August 2025. There will also be a short, values-based phone interview following stage one. About the Role The youth zone Network Gen AI project aims to address the digital divide by equipping young people with the skills, knowledge and confidence to navigate and benefit from AI. Delivered across six youth zones, the programme blends creative exploration of generative technologies with structured digital skills development. As our Project Officer, you will support the management and delivery of the Gen AI project across the youth zones and will champion integration of AI into wider youth work, including related Network projects. Key responsibilities include: Delivering training to youth workers in a train-the-trainer model Supporting high-quality session delivery with young people Co-ordinating programme management, evaluation and quality assurance to track engagement and outcomes The role involves regular time spent in youth zones during evening sessions, working directly with staff and young people. No prior experience or knowledge working with AI is required for this role - just a willingness to learn and a genuine interest in AI. About You We are looking for someone with strong communication and relationship management skills together with experience of the following: Facilitating workshops or training sessions Project delivery and/or management Working with youth workers and/or young people Data collection or interpretation You will be expected to demonstrate experience, skills and knowledge throughout the recruitment process. If you don't meet every single requirement but feel you have strong and relevant transferrable skills or lived experience to draw from, we encourage you to apply anyway. You might be exactly who we're looking for! So, if you're ready to make a real difference we would love to hear from you! To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile. About the Organisation A national youth charity that believes all young people should have the opportunity to discover their passion and their purpose. The charity funds and builds state-of-the-art, multimillion-pound youth centres called youth zones in some of the country's most economically disadvantaged areas. It also offers training and support to the teams that run youth zones - as part of growing national network of independent youth charities. You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check. Other roles you may have experience of could include youth worker, youth worker, Training, Trainer, youth Lead, youth Project Officer, youth Project Worker, youth Activity Worker, Project Assistant, teacher or teaching assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Jul 03, 2025
Full time
Project Officer This is an exciting opportunity for a Project Officer passionate about young people and youth work. We're looking for someone to work across all of our youth zones, particularly focusing on an AI project. No skills or experience in AI will be needed as full training will be provided. A willingness to learn and a keen interest in AI is essential as the successful post-holder will champion for AI work across the Network. The organisation is an equal opportunities' employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equity, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive. Position: Project Officer Location: Hybrid working: 2 days a week in the London office (White City) combined with home-working and travel to youth zones, as required. Please note that this role will require frequent travel to all youth zones across the country with a willingness to undertake regular evening work. Salary: £30 - £35,000 per annum Contract: Fixed-term 18 months (due to project funding) Hours: .Full time, 37.5 hours per week. (4 days per week part-time would also be considered, salary pro-rata) Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts. Closing Date: Monday 21st July 2025 at 12noon - we may close the advert earlier depending on the volume of applications so if this is of interest please apply ASAP! First Stage Interviews: In-person at WEST youth zone, White City, London on Monday 4th August 2025. There will also be a short, values-based phone interview following stage one. About the Role The youth zone Network Gen AI project aims to address the digital divide by equipping young people with the skills, knowledge and confidence to navigate and benefit from AI. Delivered across six youth zones, the programme blends creative exploration of generative technologies with structured digital skills development. As our Project Officer, you will support the management and delivery of the Gen AI project across the youth zones and will champion integration of AI into wider youth work, including related Network projects. Key responsibilities include: Delivering training to youth workers in a train-the-trainer model Supporting high-quality session delivery with young people Co-ordinating programme management, evaluation and quality assurance to track engagement and outcomes The role involves regular time spent in youth zones during evening sessions, working directly with staff and young people. No prior experience or knowledge working with AI is required for this role - just a willingness to learn and a genuine interest in AI. About You We are looking for someone with strong communication and relationship management skills together with experience of the following: Facilitating workshops or training sessions Project delivery and/or management Working with youth workers and/or young people Data collection or interpretation You will be expected to demonstrate experience, skills and knowledge throughout the recruitment process. If you don't meet every single requirement but feel you have strong and relevant transferrable skills or lived experience to draw from, we encourage you to apply anyway. You might be exactly who we're looking for! So, if you're ready to make a real difference we would love to hear from you! To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile. About the Organisation A national youth charity that believes all young people should have the opportunity to discover their passion and their purpose. The charity funds and builds state-of-the-art, multimillion-pound youth centres called youth zones in some of the country's most economically disadvantaged areas. It also offers training and support to the teams that run youth zones - as part of growing national network of independent youth charities. You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check. Other roles you may have experience of could include youth worker, youth worker, Training, Trainer, youth Lead, youth Project Officer, youth Project Worker, youth Activity Worker, Project Assistant, teacher or teaching assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems. As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and 20 engineers. Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation's goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate. Work on solving multi-faceted optimisation problems at scale, such as how to maximise the leverage of technologies like LLMs to aid human workers or how to forecast, schedule and efficiently route requests through a workforce of thousands of people and more generally solve high quality customer support at scale. Oscillate between contributing to high-level planning and strategy and organisational leadership and diving deep into the execution of problems and getting hands-on as necessary. Use your expert knowledge and experience to lead architectural discussions for the most complex systems in the collective. You'll do this in order to arrive at solutions that are robust and optimal given the context. Keep a high bar for technical excellence in the collective, through your own work, highlighting the work of others and calling out when things haven't quite met the bar. Pro-actively mentor, sponsor and up-level engineers. What you'll be using: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here ) AWS for most of our production infrastructure and GCP for most of our data infrastructure. Feast for storing our features along a variety of tools to train and deploy models. GPT and Vertex models for Large Language Model support. We'd love to hear from you if You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products. You have experience in solving human + tech problems at scale. You have technically led across 3-4 teams to solve complex optimisation problems. You have a quantitative mindset: you care about outcomes and you make data-informed decisions. You're comfortable working in a cross-functional team that deals with ambiguity and have experience helping your team and partner team resolve that ambiguity. You have experience with or a strong desire to work with Machine Learning specialists to apply various models (including large language models) to real-world problems. You have demonstrable experience working with stakeholders, especially non-technical stakeholders at the senior level. The application journey has 4 key steps Our interview process involves four main stages after an informal recruiter call: Initial Call System Design Interview Take home task or pair coding exercise Final interview including a behavioural and a leadership interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. One of our staff engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here . What's in it for you ️ We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Where would you like to be based? Select If you're not based in London we could ask you to come into the office occasionally, we will discuss this more in the interview process or any questions on this please reach out to your recruiter Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question . click apply for full job details
Jul 03, 2025
Full time
Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems. As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and 20 engineers. Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation's goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate. Work on solving multi-faceted optimisation problems at scale, such as how to maximise the leverage of technologies like LLMs to aid human workers or how to forecast, schedule and efficiently route requests through a workforce of thousands of people and more generally solve high quality customer support at scale. Oscillate between contributing to high-level planning and strategy and organisational leadership and diving deep into the execution of problems and getting hands-on as necessary. Use your expert knowledge and experience to lead architectural discussions for the most complex systems in the collective. You'll do this in order to arrive at solutions that are robust and optimal given the context. Keep a high bar for technical excellence in the collective, through your own work, highlighting the work of others and calling out when things haven't quite met the bar. Pro-actively mentor, sponsor and up-level engineers. What you'll be using: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here ) AWS for most of our production infrastructure and GCP for most of our data infrastructure. Feast for storing our features along a variety of tools to train and deploy models. GPT and Vertex models for Large Language Model support. We'd love to hear from you if You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products. You have experience in solving human + tech problems at scale. You have technically led across 3-4 teams to solve complex optimisation problems. You have a quantitative mindset: you care about outcomes and you make data-informed decisions. You're comfortable working in a cross-functional team that deals with ambiguity and have experience helping your team and partner team resolve that ambiguity. You have experience with or a strong desire to work with Machine Learning specialists to apply various models (including large language models) to real-world problems. You have demonstrable experience working with stakeholders, especially non-technical stakeholders at the senior level. The application journey has 4 key steps Our interview process involves four main stages after an informal recruiter call: Initial Call System Design Interview Take home task or pair coding exercise Final interview including a behavioural and a leadership interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. One of our staff engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here . What's in it for you ️ We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Where would you like to be based? Select If you're not based in London we could ask you to come into the office occasionally, we will discuss this more in the interview process or any questions on this please reach out to your recruiter Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question . click apply for full job details
Regional Officer (Eastern) Our client is two separate companies operating together to provide service and support for those involved in radiography. Together they comprise the professional body and trade union for those practicing in medical imaging and radiotherapy. They are are looking to recruit a Regional Officer to join their Trade Union and Industrial Relations Team. This is an exciting opportunity to join their team of National and Regional Officers. They are looking for a positive and knowledgeable leader to work as a Regional Officer in the Eastern region of England leading a team of local representatives across the NHS and Private Sector health providers, to support and represent their members. The role You ll advise, support and coach our team of local Representatives in all areas of their work supporting their members in their workplaces. This will include proactively supporting the work of their Regional Committee. You will have an opportunity to influence health policy and outcomes for their members by making representations to employers and wider stakeholders. You ll also contribute to policy development and practice inside the Society and may be expected to take a national lead in one or more relevant subjects as part of their National and Regional Officer team. You will co-ordinate and help deliver their Representative recruitment, development, and training programmes to maximise the effectiveness of local member support and engagement across the Region with further opportunities to help, shape and develop their UK wide programmes. The role benefits from a high degree of flexibility and autonomy and will involve some travel within the region, although they take full advantage of the use of technology and online meetings to optimize time and contact with their members, local representatives and stakeholders. Who they are looking for You will have substantial experience of trade union activity as a local volunteer representative or as a paid union official, ideally in a health care setting, with demonstrable experience of industrial relations and employment law and regulation. Experience of leading successful campaigns either locally, regionally or nationally and a demonstrable understanding of how policy or practice can best be changed in ways that involve wider stakeholders, directly and indirectly is essential. Ability to coach and lead volunteer representatives within a matrix structure is essential, to enable us to deliver the very best service to our membership in the workplace. Diversity, Equality, Inclusion They are committed to cultivating an inclusive and diverse workplace as they believe that this fosters creativity and innovation and is representative of the world around them, and everyone is eligible to apply. They would particularly like to encourage people who are protected by the Equalities Act to apply, especially those from an ethnically diverse background to ensure they are representing the true diversity of our membership. Additionally, if you need assistance with your application, or a reasonable adjustment to the recruitment and selection process for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability please let them know, and they ll be happy to help. They will also consider applications from those seeking job share opportunities. Whatever way you like to work, and whatever your background, if you have the skills, experience, talent and commitment to join this team, they'd like to hear from you. What you need to know Hours: 35 hours per week. Location: Homeworking or HQ (Bermondsey) / Hybrid Salary : Grade D - £61,147 per annum (pro rata for part time hours) Homeworkers Allowance £1,126 per annum (Homeworking) pro rata for part time hours London Allowance £6,559 per annum (HQ / Hybrid) pro rata for part time hours Benefits include: 37 days annual leave plus bank holidays (pro rata for part time hours), final salary pension scheme, life insurance, significant wellbeing benefits and access to shopping discount platform. Closing date for receipt of applications is Sunday 13th July 2025 at 23:59 hrs Interviews will take place remotely on Thursday 24th July 2025 REF-222176
Jul 03, 2025
Full time
Regional Officer (Eastern) Our client is two separate companies operating together to provide service and support for those involved in radiography. Together they comprise the professional body and trade union for those practicing in medical imaging and radiotherapy. They are are looking to recruit a Regional Officer to join their Trade Union and Industrial Relations Team. This is an exciting opportunity to join their team of National and Regional Officers. They are looking for a positive and knowledgeable leader to work as a Regional Officer in the Eastern region of England leading a team of local representatives across the NHS and Private Sector health providers, to support and represent their members. The role You ll advise, support and coach our team of local Representatives in all areas of their work supporting their members in their workplaces. This will include proactively supporting the work of their Regional Committee. You will have an opportunity to influence health policy and outcomes for their members by making representations to employers and wider stakeholders. You ll also contribute to policy development and practice inside the Society and may be expected to take a national lead in one or more relevant subjects as part of their National and Regional Officer team. You will co-ordinate and help deliver their Representative recruitment, development, and training programmes to maximise the effectiveness of local member support and engagement across the Region with further opportunities to help, shape and develop their UK wide programmes. The role benefits from a high degree of flexibility and autonomy and will involve some travel within the region, although they take full advantage of the use of technology and online meetings to optimize time and contact with their members, local representatives and stakeholders. Who they are looking for You will have substantial experience of trade union activity as a local volunteer representative or as a paid union official, ideally in a health care setting, with demonstrable experience of industrial relations and employment law and regulation. Experience of leading successful campaigns either locally, regionally or nationally and a demonstrable understanding of how policy or practice can best be changed in ways that involve wider stakeholders, directly and indirectly is essential. Ability to coach and lead volunteer representatives within a matrix structure is essential, to enable us to deliver the very best service to our membership in the workplace. Diversity, Equality, Inclusion They are committed to cultivating an inclusive and diverse workplace as they believe that this fosters creativity and innovation and is representative of the world around them, and everyone is eligible to apply. They would particularly like to encourage people who are protected by the Equalities Act to apply, especially those from an ethnically diverse background to ensure they are representing the true diversity of our membership. Additionally, if you need assistance with your application, or a reasonable adjustment to the recruitment and selection process for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability please let them know, and they ll be happy to help. They will also consider applications from those seeking job share opportunities. Whatever way you like to work, and whatever your background, if you have the skills, experience, talent and commitment to join this team, they'd like to hear from you. What you need to know Hours: 35 hours per week. Location: Homeworking or HQ (Bermondsey) / Hybrid Salary : Grade D - £61,147 per annum (pro rata for part time hours) Homeworkers Allowance £1,126 per annum (Homeworking) pro rata for part time hours London Allowance £6,559 per annum (HQ / Hybrid) pro rata for part time hours Benefits include: 37 days annual leave plus bank holidays (pro rata for part time hours), final salary pension scheme, life insurance, significant wellbeing benefits and access to shopping discount platform. Closing date for receipt of applications is Sunday 13th July 2025 at 23:59 hrs Interviews will take place remotely on Thursday 24th July 2025 REF-222176
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Jul 03, 2025
Full time
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Jul 03, 2025
Full time
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Jul 03, 2025
Full time
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Jul 03, 2025
Full time
Posted Monday 30 June 2025 at 00:00 Expires Saturday 5 July 2025 at 23:59 Salary: From £48,000 per annum negotiable depending on experience + fantastic benefits Jisc grade: TSO3 (internal use only) Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the role: The Software Development Group works closely with the different product families in Jisc to create products that meet their vision and the users' requirements. Focussing on technical innovation and software delivery, we pride ourselves on building the right thing, and building the thing right. We do this using agile methodologies, with continuous testing, architecting, integration, delivery, and validated learning. Responsibilities will include: Leading the designing, architecting, and development of new features and services Maintaining existing services, ensuring operability and security Close working with Product Owners to make sure requirements are fully understood Line management for development teams, including target setting and performance management Influencing the technological direction of Jisc, bringing technology and process improvements to other teams Implement and manage internal processes for managing software development Drive process improvement in the team, for better estimates, software quality, and cost efficiency Key Skills and Experience: Experience in Java development is essential Experience taking a lead role in the development of a software application Ability to act and work both independently and as an enthusiastic team member Skilled at developing expertise in new languages and technologies as required Proficient in mentoring other developers and lead them to achieving the team's goal We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use Life assurance cover Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
Handi-Crafters is partnering with Bob Madonna (Diversified Services LLC) on a search for a Senior Director of Finance & Administrations to lead the financial and operations efforts of a nonprofit in Thorndale, PA that has been serving the community for over 60 years. Handi-Crafters Opportunity Center has been a trusted leader in providing vocational services that create meaningful opportunities for individuals with disabilities. As a mission-driven nonprofit, we offer a unique pathway to employment through our contract packaging and assembly kitting business, helping individuals develop essential skills for competitive employment. Each year, we support more than 200 individuals in achieving their personal goals, building independence, and reaching their full potential. Our comprehensive program includes skill development, case management, job coaching, adult day support, and community participation experiences such as volunteering. By delivering these services with care and purpose, we're enhancing the quality of life for those we proudly serve and empowering them to thrive. Position Summary REPORTS TO: Executive Director POSITION STATUS: Full time, exempt POSITION OBJECTIVE The Senior Director of Finance & Administrations (Senior Director) provides strategic, forward-thinking insight and leadership in the areas of finance, facilities, operation, HR, and information technology. They oversee management and strategic decision-making and financial outcomes with the Board of Directors, and the Executive and Senior Leadership Teams of Handi-Crafters. They will ensure the appropriate and adequate stewardship of Handi-Crafters' assets and mitigation of risk to ensure the efficient and safe delivery of Handi-Crafters' purpose, enriching communities, one client at a time. Currently Handi-Crafters' budget is close to $9M. Using their strategic-thinking and professional insight, this individual can identify, research, select, and champion the implementation of large projects and initiatives that transcend across teams and programs and sustain the desired change over time. They are a change leader who seeks and finds ways to modernize and streamline processes while ensuring the teams under their responsibility maintain a customer-centered approach. Key Performance Indicators are used to help determine if all departments are making an impact, demonstrating value, managing resources, and focusing on improvement efforts. The Senior Director of Finance & Administrations reports directly to the Executive Director. They will use data to empower other executive leaders and the Board of Directors in their decision-making process. Their ability to analyze industry and economic trends, as well as shape strategy and direct annual priorities within the finance, facility, operations, HR, and information technology teams are critically important. The Senior Director will have the opportunity to evaluate current strategies, consolidate strengths, and develop a finance and operations plan for the present and the future. Key Responsibilities Work closely with the Board of Directors, Executive Director, and Senior Leadership Team to assist Handi-Crafters in fulfilling its mission. Work across all teams to ensure Handi-Crafters' strategic plan becomes operational. Provide professional staff leadership to the Finance Committee of the Handi-Crafters Board of Directors. Attend and actively participate in Board of Director's meetings as well as any appropriate ad hoc and subcommittees of the Board of Directors. Maintain assigned external relationships including federal, state, and other partners. Provide oversight and control of investment policy compliance, the system of internal control, and other accounting procedures. Lead annual budgeting and planning process in conjunction with the executive leadership team. Administer and review all financial plans and budgets; monitor progress and changes and keep the Board and senior leadership team abreast of the organization's financial status. Ensure the delivery of timely and accurate monthly, quarterly, and year-end financial reports for the Board, Executive Management, and other organizational stakeholders. Ensure Handi-Crafters is prepared for all audits and regulatory reviews and that all filing requirements (e.g., tax) are met in all operational states or at the federal level ahead of deadlines. Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements. Ensure that Handi-Crafters is adhering to Generally Accepted Accounting Principles, (GAAP) and financial accreditation standards. Create and implement policies and procedures to strategically manage assets and resources of Handi-Crafters, including the use of outside consultants or outsourced operations as needed. Provides oversight of capital expenditures, including identification, prioritization, and implementation schedule of projects. Provide oversight and management to the risk management functions of Handi-Crafters related to commercial lines of insurance and business continuity. Lead the overall strategy and vendors overseeing optimization of revenue cycle operations, systems, policies and procedures, charges, claims processing, and self-pay collections. Drive profitability of the P&L and execute the overall business plan to reach goals. Identify challenges, develop solutions, and remove operational barriers to success. Coordinate the preparation of financial statements, financial reports, special analyses, and information reports. Continually improve the timeliness and accuracy of the organization's cash flow and management of the billing and collections process and month end, quarterly and year end closings. Ensure compliance with all tax reporting requirements including income tax, and employment taxes. Provide timely, accurate analysis of budgets and financial reports to assist the Executive Director and other executives with their responsibilities. Oversee completion of timely annual audited financial statements. Evaluate and advise on the financial impact of long-range planning, introduction of new programs/strategies and regulatory action. Optimize the handling of bank and deposit relationships and initiate appropriate strategies to enhance cash position and manage cash flow investment risk and yields. Develop a reliable cash flow projection process and reporting mechanism that includes minimum cash threshold to meet operating needs. Be an advisor, from a financial perspective, on any contracts the organization may enter. Update and implement all necessary business policies and accounting practices and periodically update the organization's accounting manual. Direct the management of grants reporting, compliance, and reconciliation. Manage, oversee, process (as appropriate), and act as back-up for processing all of the following transactions: payroll, accounts payable, accounts receivable, revenue and expense, fixed assets, cash, bank reconciliations and allocations. Oversee and lead month-end closing procedures, including overhead allocations, account reconciliations and updating schedules. Perform other financial-related duties as required. Become an active part of the development team, helping create and implement fundraising strategies/campaigns, and also writing/editing proposals as needed; as assigned, this includes identifying and cultivating relationships with donors/sponsors to secure financial support. Manage and optimize internal processes to enhance productivity, streamline workflows, and improve operational efficiency to ensure programmatic success. Oversee staff/programs, as assigned, and improve programmatic accountability systems, as needed, while also working with program managers to ensure coordination of initiatives. Evaluate vendor and contractor relationships to ensure effective utilization of resources. Oversee and lead annual budgeting and planning process in conjunction with the leadership team. Work with senior management to assure a dynamic, team-focused culture that encourages and respects multiple perspectives and sets clear organizational goals. Manage relationship with outside corporate and not-for-profit counsel. Review all contracts and agreements and seek outside legal advice when needed. Regularly monitor potential situations that may result in financial or reputational risk. Work closely with its outside insurance broker to create annual risk management plan and secure appropriate levels of insurance coverage. Oversee organization-wide technology systems and digital security. Identifies and champions opportunities for streamlining and improving technology, including integration across applications, workstream efficiencies, and internal communication platforms. Ensures that there are updated operational policies, systems, resources, and training for security, safety, and emergency protocols. Oversees virtual and physical office administration, safety and accessibility of the virtual office environment and operational support for staff, events, and meetings. Human Resources & Administration Oversee all HR functions, including recruitment, hiring, onboarding, personnel records, performance reviews, and off boarding. Administer and manage employee benefits, including health insurance, 401(k), pension plans, workers' compensation, and unemployment insurance. . click apply for full job details
Jul 03, 2025
Full time
Handi-Crafters is partnering with Bob Madonna (Diversified Services LLC) on a search for a Senior Director of Finance & Administrations to lead the financial and operations efforts of a nonprofit in Thorndale, PA that has been serving the community for over 60 years. Handi-Crafters Opportunity Center has been a trusted leader in providing vocational services that create meaningful opportunities for individuals with disabilities. As a mission-driven nonprofit, we offer a unique pathway to employment through our contract packaging and assembly kitting business, helping individuals develop essential skills for competitive employment. Each year, we support more than 200 individuals in achieving their personal goals, building independence, and reaching their full potential. Our comprehensive program includes skill development, case management, job coaching, adult day support, and community participation experiences such as volunteering. By delivering these services with care and purpose, we're enhancing the quality of life for those we proudly serve and empowering them to thrive. Position Summary REPORTS TO: Executive Director POSITION STATUS: Full time, exempt POSITION OBJECTIVE The Senior Director of Finance & Administrations (Senior Director) provides strategic, forward-thinking insight and leadership in the areas of finance, facilities, operation, HR, and information technology. They oversee management and strategic decision-making and financial outcomes with the Board of Directors, and the Executive and Senior Leadership Teams of Handi-Crafters. They will ensure the appropriate and adequate stewardship of Handi-Crafters' assets and mitigation of risk to ensure the efficient and safe delivery of Handi-Crafters' purpose, enriching communities, one client at a time. Currently Handi-Crafters' budget is close to $9M. Using their strategic-thinking and professional insight, this individual can identify, research, select, and champion the implementation of large projects and initiatives that transcend across teams and programs and sustain the desired change over time. They are a change leader who seeks and finds ways to modernize and streamline processes while ensuring the teams under their responsibility maintain a customer-centered approach. Key Performance Indicators are used to help determine if all departments are making an impact, demonstrating value, managing resources, and focusing on improvement efforts. The Senior Director of Finance & Administrations reports directly to the Executive Director. They will use data to empower other executive leaders and the Board of Directors in their decision-making process. Their ability to analyze industry and economic trends, as well as shape strategy and direct annual priorities within the finance, facility, operations, HR, and information technology teams are critically important. The Senior Director will have the opportunity to evaluate current strategies, consolidate strengths, and develop a finance and operations plan for the present and the future. Key Responsibilities Work closely with the Board of Directors, Executive Director, and Senior Leadership Team to assist Handi-Crafters in fulfilling its mission. Work across all teams to ensure Handi-Crafters' strategic plan becomes operational. Provide professional staff leadership to the Finance Committee of the Handi-Crafters Board of Directors. Attend and actively participate in Board of Director's meetings as well as any appropriate ad hoc and subcommittees of the Board of Directors. Maintain assigned external relationships including federal, state, and other partners. Provide oversight and control of investment policy compliance, the system of internal control, and other accounting procedures. Lead annual budgeting and planning process in conjunction with the executive leadership team. Administer and review all financial plans and budgets; monitor progress and changes and keep the Board and senior leadership team abreast of the organization's financial status. Ensure the delivery of timely and accurate monthly, quarterly, and year-end financial reports for the Board, Executive Management, and other organizational stakeholders. Ensure Handi-Crafters is prepared for all audits and regulatory reviews and that all filing requirements (e.g., tax) are met in all operational states or at the federal level ahead of deadlines. Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements. Ensure that Handi-Crafters is adhering to Generally Accepted Accounting Principles, (GAAP) and financial accreditation standards. Create and implement policies and procedures to strategically manage assets and resources of Handi-Crafters, including the use of outside consultants or outsourced operations as needed. Provides oversight of capital expenditures, including identification, prioritization, and implementation schedule of projects. Provide oversight and management to the risk management functions of Handi-Crafters related to commercial lines of insurance and business continuity. Lead the overall strategy and vendors overseeing optimization of revenue cycle operations, systems, policies and procedures, charges, claims processing, and self-pay collections. Drive profitability of the P&L and execute the overall business plan to reach goals. Identify challenges, develop solutions, and remove operational barriers to success. Coordinate the preparation of financial statements, financial reports, special analyses, and information reports. Continually improve the timeliness and accuracy of the organization's cash flow and management of the billing and collections process and month end, quarterly and year end closings. Ensure compliance with all tax reporting requirements including income tax, and employment taxes. Provide timely, accurate analysis of budgets and financial reports to assist the Executive Director and other executives with their responsibilities. Oversee completion of timely annual audited financial statements. Evaluate and advise on the financial impact of long-range planning, introduction of new programs/strategies and regulatory action. Optimize the handling of bank and deposit relationships and initiate appropriate strategies to enhance cash position and manage cash flow investment risk and yields. Develop a reliable cash flow projection process and reporting mechanism that includes minimum cash threshold to meet operating needs. Be an advisor, from a financial perspective, on any contracts the organization may enter. Update and implement all necessary business policies and accounting practices and periodically update the organization's accounting manual. Direct the management of grants reporting, compliance, and reconciliation. Manage, oversee, process (as appropriate), and act as back-up for processing all of the following transactions: payroll, accounts payable, accounts receivable, revenue and expense, fixed assets, cash, bank reconciliations and allocations. Oversee and lead month-end closing procedures, including overhead allocations, account reconciliations and updating schedules. Perform other financial-related duties as required. Become an active part of the development team, helping create and implement fundraising strategies/campaigns, and also writing/editing proposals as needed; as assigned, this includes identifying and cultivating relationships with donors/sponsors to secure financial support. Manage and optimize internal processes to enhance productivity, streamline workflows, and improve operational efficiency to ensure programmatic success. Oversee staff/programs, as assigned, and improve programmatic accountability systems, as needed, while also working with program managers to ensure coordination of initiatives. Evaluate vendor and contractor relationships to ensure effective utilization of resources. Oversee and lead annual budgeting and planning process in conjunction with the leadership team. Work with senior management to assure a dynamic, team-focused culture that encourages and respects multiple perspectives and sets clear organizational goals. Manage relationship with outside corporate and not-for-profit counsel. Review all contracts and agreements and seek outside legal advice when needed. Regularly monitor potential situations that may result in financial or reputational risk. Work closely with its outside insurance broker to create annual risk management plan and secure appropriate levels of insurance coverage. Oversee organization-wide technology systems and digital security. Identifies and champions opportunities for streamlining and improving technology, including integration across applications, workstream efficiencies, and internal communication platforms. Ensures that there are updated operational policies, systems, resources, and training for security, safety, and emergency protocols. Oversees virtual and physical office administration, safety and accessibility of the virtual office environment and operational support for staff, events, and meetings. Human Resources & Administration Oversee all HR functions, including recruitment, hiring, onboarding, personnel records, performance reviews, and off boarding. Administer and manage employee benefits, including health insurance, 401(k), pension plans, workers' compensation, and unemployment insurance. . click apply for full job details
Triage and Early Intervention Officer We are seeking a dedicated and compassionate Triage and Early Interventions Officer to join the Operations team on a hybrid basis working from home and the base at Police Headquarters, Llangunnor, Carmarthen. Position: 6180 Triage and Early Intervention Officer Location: Dyfed Powys/hybrid (office location Carmarthen - DPP HQ SA31 2PF) Hours: Full-time, 37.5 hours per week. Monday to Friday between 9am and 6pm - Rota to cover opening hours, working 7.5 hours per day Contract: Fixed Term (12 months) Salary: £24,949.40 per annum Closing Date: 4th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Triage and Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to the service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage and Early Interventions Officer you will: Conduct comprehensive impact and risk assessments for clients. Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights. Manage a caseload of clients requiring immediate and short-term interventions, developing support plans and referring to other agencies as needed. Maintain accurate and confidential case management records. Work as part of a team and collaborate with statutory and voluntary agencies to address clients' needs. About You Ideally you will have an understanding of the impact of crime and the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written and verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team and independently To develop and maintain partnerships with external organisations. The ability to undertake impact and risk assessments. Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Case Worker, Caseworker, Operations, Crime, Criminal Justice, Victim Support, Advocacy, Advocate, Victim Advocate, Support Worker, Victim Support Worker, Victim Liaison. Please note this role is being advertised by NFP People on behalf of our client.
Jul 03, 2025
Full time
Triage and Early Intervention Officer We are seeking a dedicated and compassionate Triage and Early Interventions Officer to join the Operations team on a hybrid basis working from home and the base at Police Headquarters, Llangunnor, Carmarthen. Position: 6180 Triage and Early Intervention Officer Location: Dyfed Powys/hybrid (office location Carmarthen - DPP HQ SA31 2PF) Hours: Full-time, 37.5 hours per week. Monday to Friday between 9am and 6pm - Rota to cover opening hours, working 7.5 hours per day Contract: Fixed Term (12 months) Salary: £24,949.40 per annum Closing Date: 4th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Triage and Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to the service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage and Early Interventions Officer you will: Conduct comprehensive impact and risk assessments for clients. Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights. Manage a caseload of clients requiring immediate and short-term interventions, developing support plans and referring to other agencies as needed. Maintain accurate and confidential case management records. Work as part of a team and collaborate with statutory and voluntary agencies to address clients' needs. About You Ideally you will have an understanding of the impact of crime and the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written and verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team and independently To develop and maintain partnerships with external organisations. The ability to undertake impact and risk assessments. Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Case Worker, Caseworker, Operations, Crime, Criminal Justice, Victim Support, Advocacy, Advocate, Victim Advocate, Support Worker, Victim Support Worker, Victim Liaison. Please note this role is being advertised by NFP People on behalf of our client.
Support Worker Location: Romsey, Hampshire Area Salary : £16.00 per hour, Time and a half on bank holidays Hours: 16-20 hours per week (flexible, but routinely require Thursday and Friday mornings), Weekdays and Weekend days Do you want to make a positive difference to someone's life? Are you interested in broadening your knowledge and experience in brain injury? Whatever your background, help someone reach their full potential and live life to the max. The organisation is recruiting a Support Worker to provide supplementary daytime support to a 32-year-old man with an acquired brain injury currently living in a Nursing Home in Romsey. Following his brain injury, his limitations are cognitive and physical. He enjoys social interaction and has a great sense of humour. The Role Facilitating their client to engage in a range of social activities by assisting him to access thecommunity, either in his wheelchair or by driving him in his wheelchair accessible vehicle to events such as musical performances, visiting cafes, shopping, meeting friends or family, going for walks etc Driving him to a local day centre twice a week and supporting him with engaging with the day-centre activities. Supporting him to use technology to pursue his musical interests and providing stimulating conversation and companionship. The client is a tetra-plegic and assistance with his physio and occupational therapist prescribed mobility exercise programme is an essential part of the role. (training provided). Good local knowledge of the area and the motivation to initiate varied activities is a key factor to the role. Support requirements: To maximise the client's independence. To advocate for and safeguard his wellbeing due to his cognitive difficulties. To work closely with the client's clinical team to maintain his physical wellbeing. They are looking for someone who is dynamic, self-motivated, and enthusiastic. They should be able to work on their own with the client as well as being a good team player. Up to date DBS at enhanced level required - the employer will pay if you need to apply. Must hold a full driver's licence and be willing to drive the client's automatic wheelchair accessible vehicle. (loading training will be given) To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
Jul 03, 2025
Full time
Support Worker Location: Romsey, Hampshire Area Salary : £16.00 per hour, Time and a half on bank holidays Hours: 16-20 hours per week (flexible, but routinely require Thursday and Friday mornings), Weekdays and Weekend days Do you want to make a positive difference to someone's life? Are you interested in broadening your knowledge and experience in brain injury? Whatever your background, help someone reach their full potential and live life to the max. The organisation is recruiting a Support Worker to provide supplementary daytime support to a 32-year-old man with an acquired brain injury currently living in a Nursing Home in Romsey. Following his brain injury, his limitations are cognitive and physical. He enjoys social interaction and has a great sense of humour. The Role Facilitating their client to engage in a range of social activities by assisting him to access thecommunity, either in his wheelchair or by driving him in his wheelchair accessible vehicle to events such as musical performances, visiting cafes, shopping, meeting friends or family, going for walks etc Driving him to a local day centre twice a week and supporting him with engaging with the day-centre activities. Supporting him to use technology to pursue his musical interests and providing stimulating conversation and companionship. The client is a tetra-plegic and assistance with his physio and occupational therapist prescribed mobility exercise programme is an essential part of the role. (training provided). Good local knowledge of the area and the motivation to initiate varied activities is a key factor to the role. Support requirements: To maximise the client's independence. To advocate for and safeguard his wellbeing due to his cognitive difficulties. To work closely with the client's clinical team to maintain his physical wellbeing. They are looking for someone who is dynamic, self-motivated, and enthusiastic. They should be able to work on their own with the client as well as being a good team player. Up to date DBS at enhanced level required - the employer will pay if you need to apply. Must hold a full driver's licence and be willing to drive the client's automatic wheelchair accessible vehicle. (loading training will be given) To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
Your new company Our charity client is looking to recruit a Head of Finance for an office-based role. Your new role You will be an experienced and strategic finance professional to take on a senior leadership role overseeing Finance, IT, and Health & Safety functions. You will manage a team of direct reports, including conducting annual performance reviews, and providing strategic financial recommendations to the executive team. You will be responsible for all aspects of financial operations, including accounting, budgeting, forecasting, tax, and treasury, while ensuring compliance with statutory law, charity commission requirements, and financial reporting standards. Key duties include liaising with external financial services for reporting, leading financial planning and analysis to support long-term goals, and developing systems for project profitability and job costing. The role also includes reviewing and approving monthly payments, managing online banking processes, and ensuring VAT compliance. Additional responsibilities involve supporting external audits, preparing annual budgets and quarterly reforecasts, maintaining rolling cash flow forecasts, and monitoring key performance indicators. The ideal candidate will be proactive in identifying and mitigating financial, legal, and operational risks, and will lead the finance team with a focus on accountability and continuous improvement. A strong emphasis is placed on driving efficiency through automation and process optimisation. This is a critical role for someone looking to make a significant impact in a dynamic and mission-driven environment. What you'll need to succeed You will be an ACA, CIMA, CIPFA or ACCA qualified Accountant with experience of leading a finance team along with a solid understanding of charity and fund accounting (including SORP). You will have knowledge of VAT regulations, including partial exemption, and payroll tax compliance. You will also be involved in implementing improvements in financial systems and processes, so prior experience is a plus. What you'll get in return The salary is 60,000 - 70,000 with 25 days' holiday plus bank holiday and pension. This role is 100% office-based. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 03, 2025
Full time
Your new company Our charity client is looking to recruit a Head of Finance for an office-based role. Your new role You will be an experienced and strategic finance professional to take on a senior leadership role overseeing Finance, IT, and Health & Safety functions. You will manage a team of direct reports, including conducting annual performance reviews, and providing strategic financial recommendations to the executive team. You will be responsible for all aspects of financial operations, including accounting, budgeting, forecasting, tax, and treasury, while ensuring compliance with statutory law, charity commission requirements, and financial reporting standards. Key duties include liaising with external financial services for reporting, leading financial planning and analysis to support long-term goals, and developing systems for project profitability and job costing. The role also includes reviewing and approving monthly payments, managing online banking processes, and ensuring VAT compliance. Additional responsibilities involve supporting external audits, preparing annual budgets and quarterly reforecasts, maintaining rolling cash flow forecasts, and monitoring key performance indicators. The ideal candidate will be proactive in identifying and mitigating financial, legal, and operational risks, and will lead the finance team with a focus on accountability and continuous improvement. A strong emphasis is placed on driving efficiency through automation and process optimisation. This is a critical role for someone looking to make a significant impact in a dynamic and mission-driven environment. What you'll need to succeed You will be an ACA, CIMA, CIPFA or ACCA qualified Accountant with experience of leading a finance team along with a solid understanding of charity and fund accounting (including SORP). You will have knowledge of VAT regulations, including partial exemption, and payroll tax compliance. You will also be involved in implementing improvements in financial systems and processes, so prior experience is a plus. What you'll get in return The salary is 60,000 - 70,000 with 25 days' holiday plus bank holiday and pension. This role is 100% office-based. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 advisers, alongside promotion and development of the service. What you will do: • Provide leadership, guidance, and effective line management to a team of suicide prevention advisers. • Ensure a consistent and high-quality service is delivered through effective quality assurance processes. • Managing staffing and resources effectively to ensure the efficient running of the helpline service. • Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures. • Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to HOPELINE247 remit at all times. To be successful in this role you will have: • A proven track record of building and managing an effective team, supporting their development and managing their performance. • Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings • Previous successful experience of working in suicide prevention or mental health • Awareness of the issues around safeguarding and how these can affect young people and adults at risk. • Degree level or professional qualification in Health, Nursing, Social Work, Community Work or related discipline Salary: £35,407 per annum (Scale point 29) progressing by increments to £38,051 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £173.00 per month based on working 4 nights per week. Hours: 33 hours per week Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:40am. Shifts will be on a rota bases across a 7-day working week. 33 hours will be based upon working 4 nights shifts per week. Location: Edgbaston, Birmingham Contract: Permanent Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details. Closing date: Midnight on the 7th July 2025 We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible. PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
Jul 03, 2025
Full time
We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 advisers, alongside promotion and development of the service. What you will do: • Provide leadership, guidance, and effective line management to a team of suicide prevention advisers. • Ensure a consistent and high-quality service is delivered through effective quality assurance processes. • Managing staffing and resources effectively to ensure the efficient running of the helpline service. • Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures. • Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to HOPELINE247 remit at all times. To be successful in this role you will have: • A proven track record of building and managing an effective team, supporting their development and managing their performance. • Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings • Previous successful experience of working in suicide prevention or mental health • Awareness of the issues around safeguarding and how these can affect young people and adults at risk. • Degree level or professional qualification in Health, Nursing, Social Work, Community Work or related discipline Salary: £35,407 per annum (Scale point 29) progressing by increments to £38,051 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £173.00 per month based on working 4 nights per week. Hours: 33 hours per week Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:40am. Shifts will be on a rota bases across a 7-day working week. 33 hours will be based upon working 4 nights shifts per week. Location: Edgbaston, Birmingham Contract: Permanent Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details. Closing date: Midnight on the 7th July 2025 We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible. PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
Customer Service Consultant - Cramlington, Bamburgh House Brand: HSBC Area of Interest: Branch and Retail Banking Location: Cramlington, GB, NE23 6QE Work style: Office Worker Date: 17 May 2025 What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience. Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them. Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service. Be resilient to a continuous changing environment. When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of 26,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more. Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more. Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Jul 03, 2025
Full time
Customer Service Consultant - Cramlington, Bamburgh House Brand: HSBC Area of Interest: Branch and Retail Banking Location: Cramlington, GB, NE23 6QE Work style: Office Worker Date: 17 May 2025 What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience. Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them. Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service. Be resilient to a continuous changing environment. When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of 26,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more. Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more. Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Jul 03, 2025
Full time
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. 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If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Caseworker We are seeking a dedicated and compassionate Caseworker to join the Operations team on a hybrid basis working both at home and from one of the hubs across Powys, travel will also be required to the base at Police Headquarters, Llangunnor, Carmarthen. This role is part-time working 22.5 hours per week across 3 days, Monday to Wednesday. Position: 6157 Caseworker Location: Powys (Various hubs across Powys - to be discussed and agreed) Hours: Part time, 22.5 hours over 3 days per week - Monday - Wednesday Contract: Permanent Salary: £16,098.12 per annum (FTE £26,830.20 per annum) Closing Date: 4th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, tailor the support to the Victims preferences i.e. home visits or via conference calls, explain services and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred and referred service users, providing information and advocacy to help them navigate the criminal justice process. Conduct risk and needs assessments, ensuring each victim receives tailored support and information. Identify barriers to accessing services and work with partners to provide ongoing support. Keep accurate and confidential case records. About You You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk and needs assessments would be beneficial. You will need: Strong written and verbal communication skills. Competent IT skills, able to use generic systems. Good organisational and time management skills, able to manage competing needs and priorities. To work effectively both as part of a team and independently To develop and maintain partnerships with internal and external organisations. The ability to maintain professional boundaries and confidentiality. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Case Worker, Caseworker, Operations, Crime, Criminal Justice, Victim Support, Advocacy, Advocate, Victim Advocate, Support Worker, Victim Support Worker, Victim Liaison. Please note this role is being advertised by NFP People on behalf of our client.
Jul 03, 2025
Full time
Caseworker We are seeking a dedicated and compassionate Caseworker to join the Operations team on a hybrid basis working both at home and from one of the hubs across Powys, travel will also be required to the base at Police Headquarters, Llangunnor, Carmarthen. This role is part-time working 22.5 hours per week across 3 days, Monday to Wednesday. Position: 6157 Caseworker Location: Powys (Various hubs across Powys - to be discussed and agreed) Hours: Part time, 22.5 hours over 3 days per week - Monday - Wednesday Contract: Permanent Salary: £16,098.12 per annum (FTE £26,830.20 per annum) Closing Date: 4th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, tailor the support to the Victims preferences i.e. home visits or via conference calls, explain services and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred and referred service users, providing information and advocacy to help them navigate the criminal justice process. Conduct risk and needs assessments, ensuring each victim receives tailored support and information. Identify barriers to accessing services and work with partners to provide ongoing support. Keep accurate and confidential case records. About You You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk and needs assessments would be beneficial. You will need: Strong written and verbal communication skills. Competent IT skills, able to use generic systems. Good organisational and time management skills, able to manage competing needs and priorities. To work effectively both as part of a team and independently To develop and maintain partnerships with internal and external organisations. The ability to maintain professional boundaries and confidentiality. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Case Worker, Caseworker, Operations, Crime, Criminal Justice, Victim Support, Advocacy, Advocate, Victim Advocate, Support Worker, Victim Support Worker, Victim Liaison. Please note this role is being advertised by NFP People on behalf of our client.
Senior Manager, Cyber Security Assessment & Testing CCO Brand: HSBC Area of Interest: Technology Location: Sheffield, GB, S1 4NB Work style: Hybrid Worker Senior Manager, Cyber Security Assessment & Testing CCO The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve. Key activities include implementation and oversight of the Group's Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners. In this fantastic new role, you will join a growing team to partner with the CISO CCO to oversee the risk and control portfolio related to the services Cybersecurity Assessment and Testing (CSAT) provides to the Group. CSAT oversees Vulnerability Management, Application Security, Penetration Testing and Red Teaming, Threat Modelling and other related services You will be a leader within the GCIO Chief Control Office (GCIO CCO) Function that directly supports the Group CISO within HSBC. This is a truly, global role and you will be expected to support and collaborate with other team members across multiple regions, as well as manage their portfolio in maintaining an acceptable risk profile In this role, duties will include: Acting as a trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management. Promoting accountable risk and control decision-making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours. Providing specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours Advising and designing process and controls in a commercially viable, practical and effective manner. Identifying trends to anticipate future developments in the risk and control environment. Influencing and shaping the development and implementation of future-fit risk management and regulatory frameworks. Providing Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility. To be successful in this role you should have the following skills: Technical: One or more or the control capabilities in the domain (Vulnerability Management, Penetration Testing and Red Teaming, Application Security, Threat Modelling) Management of operational risk, non-financial risk and/or technology and information security risk Management of diverse risk types Identifying, defining and solving problems that have impact on your work or the wider business Process improvement and delivery Stakeholder Management Active industry recognized certificates will be an asset, e.g. CISA, CISSP, CRISC, CCSP Behavioural Skills: Business partnering Customer Orientated Outcome Orientated Cognitive Skills: Divided attention Auditory processing Critical thinking This role is based in Sheffield on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Jul 03, 2025
Full time
Senior Manager, Cyber Security Assessment & Testing CCO Brand: HSBC Area of Interest: Technology Location: Sheffield, GB, S1 4NB Work style: Hybrid Worker Senior Manager, Cyber Security Assessment & Testing CCO The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve. Key activities include implementation and oversight of the Group's Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners. In this fantastic new role, you will join a growing team to partner with the CISO CCO to oversee the risk and control portfolio related to the services Cybersecurity Assessment and Testing (CSAT) provides to the Group. CSAT oversees Vulnerability Management, Application Security, Penetration Testing and Red Teaming, Threat Modelling and other related services You will be a leader within the GCIO Chief Control Office (GCIO CCO) Function that directly supports the Group CISO within HSBC. This is a truly, global role and you will be expected to support and collaborate with other team members across multiple regions, as well as manage their portfolio in maintaining an acceptable risk profile In this role, duties will include: Acting as a trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management. Promoting accountable risk and control decision-making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours. Providing specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours Advising and designing process and controls in a commercially viable, practical and effective manner. Identifying trends to anticipate future developments in the risk and control environment. Influencing and shaping the development and implementation of future-fit risk management and regulatory frameworks. Providing Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility. To be successful in this role you should have the following skills: Technical: One or more or the control capabilities in the domain (Vulnerability Management, Penetration Testing and Red Teaming, Application Security, Threat Modelling) Management of operational risk, non-financial risk and/or technology and information security risk Management of diverse risk types Identifying, defining and solving problems that have impact on your work or the wider business Process improvement and delivery Stakeholder Management Active industry recognized certificates will be an asset, e.g. CISA, CISSP, CRISC, CCSP Behavioural Skills: Business partnering Customer Orientated Outcome Orientated Cognitive Skills: Divided attention Auditory processing Critical thinking This role is based in Sheffield on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Job Description Senior Physiotherapist Tees Valley Hospital - Ramsay Healthcare Full Time Contracted - 37.5 hours We are looking to recruit a dynamic, forward thinking, skilled individual to the position of Senior Physiotherapist within the Physiotherapy team at Tees Valley Hospital on a full time, contracted basis. This role would suit a Physiotherapist with current skills and experience in Musculoskeletal Physiotherapy and knowledge and expertise in ACL rehab, with the view of leading and continuously developing this service. We are keen to recruit an influential leader who values team work, and is flexible and self-motivated with a drive to succeed, learn and develop themselves, others and the services we provide. The Physiotherapy team is committed to the delivery and demonstration of high standards of patient care and customer service. Working in the team at Tees Valley Hospital you will be treating NHS and private patients. The Physiotherapy team take pride in their work and demonstrate a commitment to providing high standards of care and customer service to our patients whilst maintaining high levels of patient satisfaction at every contact. Whilst this role would be based predominantly in the outpatient service, flexibility is required to work in the Orthopaedic inpatient ward as service demand requires. Additional work supporting weekends may be required to facilitate discharges of joint arthroplasty patients. There are no on call requirements in this role. Your duties will include: Delivering high quality physiotherapy care in a hospital setting; including the assessment, treatment, planning and development of physiotherapy treatment programmes, progressing and regressing treatment using own clinical knowledge and justification Use sound rationale to solve problems, diagnose and treat, taking responsibility for the management of a complex caseload. Sound ability to use dynamic risk assessment and manual handling skills to ensure patient and environmental safety during treatment plans Providing patient education and advice at all stages throughout the patient journey. Effectively manage outpatient diary as applicable, time management skills, input sessional charges via computer, book patient appointments Support the department manager in quality and governance, including undertaking audits, clinical supervision, in-service training and the day to day running of the outpatient department. To act in a professional manner at all times respecting privacy, dignity and confidentiality High regard and implementation of health and safety procedures regarding patients, colleagues and the environment at all times, including infection control procedures Excellent communication, customer care and customer service skills. A commitment to CPD, mandatory training and e-learning A good standard of IT literacy and willingness to learn new information technology as required Working effectively and independently as part of the Physiotherapy team and the wider multi-disciplinary team Knowledge and expertise in ACL rehabilitation, Elective orthopaedics and general MSK and a willingness to develop self, skills of team and the service based on consultant and patient demand. The ideal candidate MUST have: BSc Honours degree in Physiotherapy HCPC registered Experience of working as a Physiotherapist in an Orthopaedic and MSK outpatient setting. Evidence of continuous professional development Highly organised and demonstrate the ability to work confidently and effectively both in a team and independently. Have an understanding of the CSP standards of practice and HCPC standards and how they relate to individual practice. Desirable - previous experience in the independent sector and CSP registered In return we offer the successful candidate: 25 Days Leave + Bank Holidays (pro-rata) Buy & Sell Flexi Leave Options Private Pension where Ramsay will match up to 5% after a qualifying period Enhanced Competitive Parental Leave Policies (launched 2023) Private Healthcare for you and dependents includes online GP Life Assurance (Death in Service) Free Training and Development via the Academy Free Parking on site for workers (where possible) Subsidised staff restaurant (where possible) Over 8,000 discounts and special offers via benefits portal Book discounted cinema tickets on the dedicated cinema portal The Blue Light Card Scheme All offers of employment will be subject to receipt of a satisfactory Enhanced Disclosure Certificate from the Disclosure and Barring Service. The Tees Valley Hospital is committed to quality, equality and opportunity for all. If you require any more information then please contact Nicki Aldridge, Physiotherapy Manager on The closing date for applications is 17th July 2025. Interviews will be in person at Tees Valley Hospital. The position may be closed if sufficient applications are received. All offers of employment will be subject to receipt of a satisfactory Enhanced Disclosure Certificate from the Disclosure and Barring Service.(if relevant to the position) The Tees Valley Hospital is committed to quality, equality and opportunity for all. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Jul 03, 2025
Full time
Job Description Senior Physiotherapist Tees Valley Hospital - Ramsay Healthcare Full Time Contracted - 37.5 hours We are looking to recruit a dynamic, forward thinking, skilled individual to the position of Senior Physiotherapist within the Physiotherapy team at Tees Valley Hospital on a full time, contracted basis. This role would suit a Physiotherapist with current skills and experience in Musculoskeletal Physiotherapy and knowledge and expertise in ACL rehab, with the view of leading and continuously developing this service. We are keen to recruit an influential leader who values team work, and is flexible and self-motivated with a drive to succeed, learn and develop themselves, others and the services we provide. The Physiotherapy team is committed to the delivery and demonstration of high standards of patient care and customer service. Working in the team at Tees Valley Hospital you will be treating NHS and private patients. The Physiotherapy team take pride in their work and demonstrate a commitment to providing high standards of care and customer service to our patients whilst maintaining high levels of patient satisfaction at every contact. Whilst this role would be based predominantly in the outpatient service, flexibility is required to work in the Orthopaedic inpatient ward as service demand requires. Additional work supporting weekends may be required to facilitate discharges of joint arthroplasty patients. There are no on call requirements in this role. Your duties will include: Delivering high quality physiotherapy care in a hospital setting; including the assessment, treatment, planning and development of physiotherapy treatment programmes, progressing and regressing treatment using own clinical knowledge and justification Use sound rationale to solve problems, diagnose and treat, taking responsibility for the management of a complex caseload. Sound ability to use dynamic risk assessment and manual handling skills to ensure patient and environmental safety during treatment plans Providing patient education and advice at all stages throughout the patient journey. Effectively manage outpatient diary as applicable, time management skills, input sessional charges via computer, book patient appointments Support the department manager in quality and governance, including undertaking audits, clinical supervision, in-service training and the day to day running of the outpatient department. To act in a professional manner at all times respecting privacy, dignity and confidentiality High regard and implementation of health and safety procedures regarding patients, colleagues and the environment at all times, including infection control procedures Excellent communication, customer care and customer service skills. A commitment to CPD, mandatory training and e-learning A good standard of IT literacy and willingness to learn new information technology as required Working effectively and independently as part of the Physiotherapy team and the wider multi-disciplinary team Knowledge and expertise in ACL rehabilitation, Elective orthopaedics and general MSK and a willingness to develop self, skills of team and the service based on consultant and patient demand. The ideal candidate MUST have: BSc Honours degree in Physiotherapy HCPC registered Experience of working as a Physiotherapist in an Orthopaedic and MSK outpatient setting. Evidence of continuous professional development Highly organised and demonstrate the ability to work confidently and effectively both in a team and independently. Have an understanding of the CSP standards of practice and HCPC standards and how they relate to individual practice. Desirable - previous experience in the independent sector and CSP registered In return we offer the successful candidate: 25 Days Leave + Bank Holidays (pro-rata) Buy & Sell Flexi Leave Options Private Pension where Ramsay will match up to 5% after a qualifying period Enhanced Competitive Parental Leave Policies (launched 2023) Private Healthcare for you and dependents includes online GP Life Assurance (Death in Service) Free Training and Development via the Academy Free Parking on site for workers (where possible) Subsidised staff restaurant (where possible) Over 8,000 discounts and special offers via benefits portal Book discounted cinema tickets on the dedicated cinema portal The Blue Light Card Scheme All offers of employment will be subject to receipt of a satisfactory Enhanced Disclosure Certificate from the Disclosure and Barring Service. The Tees Valley Hospital is committed to quality, equality and opportunity for all. If you require any more information then please contact Nicki Aldridge, Physiotherapy Manager on The closing date for applications is 17th July 2025. Interviews will be in person at Tees Valley Hospital. The position may be closed if sufficient applications are received. All offers of employment will be subject to receipt of a satisfactory Enhanced Disclosure Certificate from the Disclosure and Barring Service.(if relevant to the position) The Tees Valley Hospital is committed to quality, equality and opportunity for all. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
The Job, in a Nutshell You'll get stuck into all things Talent from day one, rolling your sleeves up, diving into the data, spotting quick wins, and helping us sharpen what's already working. But this isn't just about today. We need someone who can zoom out and help us scale: the team, the processes, and everything in between. You'll be leading a team and not just in name. You know how to coach, develop, and bring people with you. You hold the bar high but you do it with empathy. You get the best out of your team because they trust you and they know you've got their back. You'll be the connective tissue between the Talent team and the Senior Leadership Team, reporting into the COO , partnering closely with senior leadership on everything from workforce planning to hiring strategy to bar-setting. You know how to manage up, across, and through complexity. You're calm under pressure and bring clarity to the table. You'll play a key role in our US expansion. We opened a NYC office this year and are scaling fast - so we need someone who knows how to build talent strategies across markets, understands local hiring nuances, and can help us land well in the US We've done well scrappily, but scrappy won't scale. You'll bring structure and rigour to how we hire: fairer, faster, and more future-proofed. That means building inclusive, high-quality interview processes, streamlining tooling and reporting, and generally making things just work. (We're rolling out Ashby this summer - so you won't be starting from scratch.) The Must-Haves (and a Few Nice-to-Haves) We need someone with the right kind of chops. As a Talent pro, you'll know that the clearer we are upfront, the smoother and faster the whole process goes. We've really put some thought into this, and we're looking for at least 8 years of experience in recruiting overall. You've spent at least five years in hands-on recruiting roles. Proper sourcing, closing, navigating tricky hiring markets, you've been in the weeds and know what good looks like. You've led a team before. We mean actually led. Not dotted lines or dotted promises. You have managed at least 4 people and spent 3+ years in direct line management. Our team is a mix of Senior Talent Partners and embedded consultants/recruiters, so if you've scaled teams with a mix of perm hires and flexible contingent workers, that's a big plus. You've scaled a business through a similar growth journey. Ideally, you've helped take a company from around 80 to 150 people in a year (or something close). You know what it's like to scale at pace, across Product, GTM, and G&A roles, without compromising quality. You've lived (and survived!) the Series A to B stage and know how messy and brilliant it can be. You bring the right level of urgency, structure, and strategic thinking to help us get where we need to go. You're no stranger to senior conversations. You've either sat on a leadership team before or reported straight into one. You're comfortable setting hiring strategy, shaping workforce plans, and giving senior stakeholders the clarity they need to move fast and well. You've built engineering and GTM teams from scratch. I deally in both the UK and US. We opened a NYC office earlier this year, so if you've got experience in that market, even better. You're still hands-on. This isn't a role for someone who's been too far removed from the work in recent years. We're a lean team and everyone mucks in. You'll be as comfortable running a hiring process as you are designing the wider strategy. You really care about candidate experience. Not just as a line on a slide deck, you've actually built equitable, thoughtful, high-integrity hiring processes and can talk confidently about the impact they've had. You're proactive, pragmatic, and thrive in ambiguity. We won't always have a playbook, but we'll trust you to help us write one. You know how to guide and elevate employer brand efforts. You won't be running it day to day, but you'll ensure it aligns with hiring goals, challenges the status quo when needed, and helps us attract the right people. A few nice-to-haves If you've worked with Ashby before, great! We're rolling it out this summer, so if you're a bit of a super user (or have implemented it in a past life), we'd love to hear about it. What can you expect from our interview process? Talent Screen - 45 mins Talent Team Interview - 1 hr Take Home Task Task Review Workshop - 1.5 hrs & Culture Interview - 30 mins (in person at the London Orbital office) Compensation: We offer a competitive starting salary of £110-120,000, depending on experience. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures. Flexible Work: We believe in flexibility, but we're also big on in-person collaboration. This role is based in our London office two to three days a week, with additional time in as needed - for things like all-hands, interviews, or team sessions. It's about being present when it matters, and balancing autonomy with impact. Preparing for your future: We match your pension contributions to help you build long-term financial security, and provide ownership in the company through options. Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you Equipment & Development: As you bring value to our mission, we're committed to bringing value to you . We want everyone who works here to leave stronger than they came in-whether that's in skills, confidence, or career direction. That's why we provide top-quality equipment, a personal development budget of £1000 per year, and ongoing training opportunities to support your growth from day one. Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it's an oldie but a goodie, and we're proud to support it through our Cycle to Work scheme. Belonging & Community: We're in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off-sites, shared lunches, and social events, with something for everyone.
Jul 03, 2025
Full time
The Job, in a Nutshell You'll get stuck into all things Talent from day one, rolling your sleeves up, diving into the data, spotting quick wins, and helping us sharpen what's already working. But this isn't just about today. We need someone who can zoom out and help us scale: the team, the processes, and everything in between. You'll be leading a team and not just in name. You know how to coach, develop, and bring people with you. You hold the bar high but you do it with empathy. You get the best out of your team because they trust you and they know you've got their back. You'll be the connective tissue between the Talent team and the Senior Leadership Team, reporting into the COO , partnering closely with senior leadership on everything from workforce planning to hiring strategy to bar-setting. You know how to manage up, across, and through complexity. You're calm under pressure and bring clarity to the table. You'll play a key role in our US expansion. We opened a NYC office this year and are scaling fast - so we need someone who knows how to build talent strategies across markets, understands local hiring nuances, and can help us land well in the US We've done well scrappily, but scrappy won't scale. You'll bring structure and rigour to how we hire: fairer, faster, and more future-proofed. That means building inclusive, high-quality interview processes, streamlining tooling and reporting, and generally making things just work. (We're rolling out Ashby this summer - so you won't be starting from scratch.) The Must-Haves (and a Few Nice-to-Haves) We need someone with the right kind of chops. As a Talent pro, you'll know that the clearer we are upfront, the smoother and faster the whole process goes. We've really put some thought into this, and we're looking for at least 8 years of experience in recruiting overall. You've spent at least five years in hands-on recruiting roles. Proper sourcing, closing, navigating tricky hiring markets, you've been in the weeds and know what good looks like. You've led a team before. We mean actually led. Not dotted lines or dotted promises. You have managed at least 4 people and spent 3+ years in direct line management. Our team is a mix of Senior Talent Partners and embedded consultants/recruiters, so if you've scaled teams with a mix of perm hires and flexible contingent workers, that's a big plus. You've scaled a business through a similar growth journey. Ideally, you've helped take a company from around 80 to 150 people in a year (or something close). You know what it's like to scale at pace, across Product, GTM, and G&A roles, without compromising quality. You've lived (and survived!) the Series A to B stage and know how messy and brilliant it can be. You bring the right level of urgency, structure, and strategic thinking to help us get where we need to go. You're no stranger to senior conversations. You've either sat on a leadership team before or reported straight into one. You're comfortable setting hiring strategy, shaping workforce plans, and giving senior stakeholders the clarity they need to move fast and well. You've built engineering and GTM teams from scratch. I deally in both the UK and US. We opened a NYC office earlier this year, so if you've got experience in that market, even better. You're still hands-on. This isn't a role for someone who's been too far removed from the work in recent years. We're a lean team and everyone mucks in. You'll be as comfortable running a hiring process as you are designing the wider strategy. You really care about candidate experience. Not just as a line on a slide deck, you've actually built equitable, thoughtful, high-integrity hiring processes and can talk confidently about the impact they've had. You're proactive, pragmatic, and thrive in ambiguity. We won't always have a playbook, but we'll trust you to help us write one. You know how to guide and elevate employer brand efforts. You won't be running it day to day, but you'll ensure it aligns with hiring goals, challenges the status quo when needed, and helps us attract the right people. A few nice-to-haves If you've worked with Ashby before, great! We're rolling it out this summer, so if you're a bit of a super user (or have implemented it in a past life), we'd love to hear about it. What can you expect from our interview process? Talent Screen - 45 mins Talent Team Interview - 1 hr Take Home Task Task Review Workshop - 1.5 hrs & Culture Interview - 30 mins (in person at the London Orbital office) Compensation: We offer a competitive starting salary of £110-120,000, depending on experience. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures. Flexible Work: We believe in flexibility, but we're also big on in-person collaboration. This role is based in our London office two to three days a week, with additional time in as needed - for things like all-hands, interviews, or team sessions. It's about being present when it matters, and balancing autonomy with impact. Preparing for your future: We match your pension contributions to help you build long-term financial security, and provide ownership in the company through options. Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you Equipment & Development: As you bring value to our mission, we're committed to bringing value to you . We want everyone who works here to leave stronger than they came in-whether that's in skills, confidence, or career direction. That's why we provide top-quality equipment, a personal development budget of £1000 per year, and ongoing training opportunities to support your growth from day one. Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it's an oldie but a goodie, and we're proud to support it through our Cycle to Work scheme. Belonging & Community: We're in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off-sites, shared lunches, and social events, with something for everyone.
Customer Service Representative - Morpeth, New Market Brand: HSBC Area of Interest: Branch and Retail Banking Location: Morpeth, GB, NE61 1PX Work style: Office Worker Date: 29 May 2025 What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of 24,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Jul 03, 2025
Full time
Customer Service Representative - Morpeth, New Market Brand: HSBC Area of Interest: Branch and Retail Banking Location: Morpeth, GB, NE61 1PX Work style: Office Worker Date: 29 May 2025 What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of 24,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Office Administrator Temp Contract - 8-10 weeks Start ASAP Job Advertisement: Temporary Office AdministratorLocation: Lutterworth (Office-Based) Contract Type: Temporary Duration: 8-10 Weeks Start Date: ASAP (for training) Are you an organised, proactive, and detail-oriented administrator looking for a dynamic temporary role? We are seeking a dedicated Office Administrator to join our client's team in Lutterworth. This is an excellent opportunity for someone who thrives in a fast-paced environment and is adept at supporting a busy operational team. Your new role This temporary position is crucial for supporting our client's operations. You will be at the heart of their office, ensuring smooth administrative processes and providing essential support to teams and suppliers. While the office can have quieter periods, it can also become extremely busy, requiring a proactive and adaptable approach. Purchase Order Management: Raising, processing, and managing purchase orders and agreements.Supplier Liaison: Communicating effectively with suppliers within the construction industry.Logistical Support: Ordering skips, equipment, and other necessary items for site operations.Team Support: Providing comprehensive administrative assistance to site workers and the wider team, addressing their needs promptly.Communication Hub: Managing incoming calls and emails, acting as a central point of contact.Financial Assistance: Supporting with account payments as required.General Administration: Maintaining an organised office environment and ensuring administrative tasks are completed efficiently. What you'll need to succeed Proven Administrative Experience: A solid background in office administration is essential.Organisational & Detail-Oriented: Excellent organisational skills with a keen eye for detail.Proactive & Adaptable: Ability to anticipate needs, take initiative, and thrive in a dynamic environment.Communication Skills: Strong ability to deal with, speak to, and support various stakeholders, including site workers, internal teams, and external suppliers.Purchase Order Knowledge: Experience with purchase orders and agreements is highly desirable, though full training will be provided.Construction Background (Desirable): Previous experience within the construction industry would be a significant advantage. What you'll get in return Hours: Approximately 30 hours per week.Flexibility: We are flexible on working days (e.g., Monday-Thursday or Tuesday-Thursday) and daily hours (e.g., 9-5 flexible). We are happy to accommodate prior commitments.Holiday: 25-day holiday (pro rata, inclusive of bank holidays). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 03, 2025
Seasonal
Office Administrator Temp Contract - 8-10 weeks Start ASAP Job Advertisement: Temporary Office AdministratorLocation: Lutterworth (Office-Based) Contract Type: Temporary Duration: 8-10 Weeks Start Date: ASAP (for training) Are you an organised, proactive, and detail-oriented administrator looking for a dynamic temporary role? We are seeking a dedicated Office Administrator to join our client's team in Lutterworth. This is an excellent opportunity for someone who thrives in a fast-paced environment and is adept at supporting a busy operational team. Your new role This temporary position is crucial for supporting our client's operations. You will be at the heart of their office, ensuring smooth administrative processes and providing essential support to teams and suppliers. While the office can have quieter periods, it can also become extremely busy, requiring a proactive and adaptable approach. Purchase Order Management: Raising, processing, and managing purchase orders and agreements.Supplier Liaison: Communicating effectively with suppliers within the construction industry.Logistical Support: Ordering skips, equipment, and other necessary items for site operations.Team Support: Providing comprehensive administrative assistance to site workers and the wider team, addressing their needs promptly.Communication Hub: Managing incoming calls and emails, acting as a central point of contact.Financial Assistance: Supporting with account payments as required.General Administration: Maintaining an organised office environment and ensuring administrative tasks are completed efficiently. What you'll need to succeed Proven Administrative Experience: A solid background in office administration is essential.Organisational & Detail-Oriented: Excellent organisational skills with a keen eye for detail.Proactive & Adaptable: Ability to anticipate needs, take initiative, and thrive in a dynamic environment.Communication Skills: Strong ability to deal with, speak to, and support various stakeholders, including site workers, internal teams, and external suppliers.Purchase Order Knowledge: Experience with purchase orders and agreements is highly desirable, though full training will be provided.Construction Background (Desirable): Previous experience within the construction industry would be a significant advantage. What you'll get in return Hours: Approximately 30 hours per week.Flexibility: We are flexible on working days (e.g., Monday-Thursday or Tuesday-Thursday) and daily hours (e.g., 9-5 flexible). We are happy to accommodate prior commitments.Holiday: 25-day holiday (pro rata, inclusive of bank holidays). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
