IT Support Technician required local to Southend. Please note: You must hold a full driving licence as you will be required to travel onsite, local around the Southend area. My client will NOT sponsor you so please do not send in your CV, if you need sponsoring or you hold a Student Visa. Job responsibilities: As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client's cliental with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. You will also: Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues. Provide tailored IT solutions that align with the operational and educational needs. Maintain positive client relationships through effective communication and timely issue resolution. Skills and Qualifications Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues. Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships. Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently. Adaptability: Flexible approach to working in my client's Southend Office and onsite, with the ability to manage multiple client's priorities. Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users. Key Benefits Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support. Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks. Pay: £26,436.00-£27,500.00 per year depending on experience. Please send in your CV if you live near to Southend, drive and have the above skills.
Apr 07, 2026
Full time
IT Support Technician required local to Southend. Please note: You must hold a full driving licence as you will be required to travel onsite, local around the Southend area. My client will NOT sponsor you so please do not send in your CV, if you need sponsoring or you hold a Student Visa. Job responsibilities: As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client's cliental with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. You will also: Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues. Provide tailored IT solutions that align with the operational and educational needs. Maintain positive client relationships through effective communication and timely issue resolution. Skills and Qualifications Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues. Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships. Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently. Adaptability: Flexible approach to working in my client's Southend Office and onsite, with the ability to manage multiple client's priorities. Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users. Key Benefits Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support. Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks. Pay: £26,436.00-£27,500.00 per year depending on experience. Please send in your CV if you live near to Southend, drive and have the above skills.
Project Administrator Salary: Circa £30,000 (DOE) Hours: Monday-Friday, 8:00am-5:00pm (40 hours per week, 1-hour unpaid break) Location: Office-based, free onsite parking - Team Valley, Gateshead Contract: Full-time, Permanent Office Angels are supporting a growing engineering organisation in their search for a Project Administrator . This is a varied and fast-paced role where you'll provide essential support across multiple projects and programmes, ensuring tasks are organised, tracked, and delivered effectively. You'll work closely with Project Managers, Operations teams, and wider stakeholders, gaining hands-on exposure to project and programme delivery. This is an excellent opportunity for someone looking to grow their experience within a project-driven environment and take on more responsibility over time. What's on Offer Circa £30,000 salary (depending on experience) 24 days annual leave + bank holidays + your birthday off Long service benefits (enhanced pension + additional leave) Enhanced maternity and paternity pay Corporate-rate private healthcare plan Supportive, team-oriented environment Fantastic development and progression opportunities Key Responsibilities Project & Programme Coordination Maintain and update project schedules, trackers, Gantt charts, and documentation Record actions, decisions, and updates from project and planning meetings Support weekly progress reporting and programme updates Assist with Change Requests (CRs), ensuring accuracy and full documentation Maintain organised project records, compliance documentation, and filing systems Resource & Labour Planning Support weekly labour planning and resource scheduling Issue labour requirement updates and track team availability Attend internal planning and labour coordination meetings Help align resource allocation with project delivery requirements Stakeholder & Client Support Support or attend client progress meetings, providing structured updates Assist with Practical Completion (PC) documentation and handover communications Maintain clear and consistent communication with internal teams and stakeholders Compliance & System Administration Upload and check CDM documentation, completing compliance checks Support project setup and maintenance within internal systems Process Purchase Orders (POs) and Sales Order Confirmations Ensure all project data is accurate and up to date About You Experience in project administration, coordination, or a similar support role Strong organisational skills and excellent attention to detail Confident communicator, comfortable working with multiple stakeholders Able to manage competing priorities in a fast-paced environment Proficient in Microsoft Office (Excel, Word, Outlook) Experience within engineering, construction, utilities, telecoms, or technical sectors is beneficial but not essential How to Apply Please apply today. Due to the volume of applications, we are unable to provide individual feedback. If shortlisted, you will be contacted within 3 business days . If you require reasonable adjustments during the application process, please let us know. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 07, 2026
Full time
Project Administrator Salary: Circa £30,000 (DOE) Hours: Monday-Friday, 8:00am-5:00pm (40 hours per week, 1-hour unpaid break) Location: Office-based, free onsite parking - Team Valley, Gateshead Contract: Full-time, Permanent Office Angels are supporting a growing engineering organisation in their search for a Project Administrator . This is a varied and fast-paced role where you'll provide essential support across multiple projects and programmes, ensuring tasks are organised, tracked, and delivered effectively. You'll work closely with Project Managers, Operations teams, and wider stakeholders, gaining hands-on exposure to project and programme delivery. This is an excellent opportunity for someone looking to grow their experience within a project-driven environment and take on more responsibility over time. What's on Offer Circa £30,000 salary (depending on experience) 24 days annual leave + bank holidays + your birthday off Long service benefits (enhanced pension + additional leave) Enhanced maternity and paternity pay Corporate-rate private healthcare plan Supportive, team-oriented environment Fantastic development and progression opportunities Key Responsibilities Project & Programme Coordination Maintain and update project schedules, trackers, Gantt charts, and documentation Record actions, decisions, and updates from project and planning meetings Support weekly progress reporting and programme updates Assist with Change Requests (CRs), ensuring accuracy and full documentation Maintain organised project records, compliance documentation, and filing systems Resource & Labour Planning Support weekly labour planning and resource scheduling Issue labour requirement updates and track team availability Attend internal planning and labour coordination meetings Help align resource allocation with project delivery requirements Stakeholder & Client Support Support or attend client progress meetings, providing structured updates Assist with Practical Completion (PC) documentation and handover communications Maintain clear and consistent communication with internal teams and stakeholders Compliance & System Administration Upload and check CDM documentation, completing compliance checks Support project setup and maintenance within internal systems Process Purchase Orders (POs) and Sales Order Confirmations Ensure all project data is accurate and up to date About You Experience in project administration, coordination, or a similar support role Strong organisational skills and excellent attention to detail Confident communicator, comfortable working with multiple stakeholders Able to manage competing priorities in a fast-paced environment Proficient in Microsoft Office (Excel, Word, Outlook) Experience within engineering, construction, utilities, telecoms, or technical sectors is beneficial but not essential How to Apply Please apply today. Due to the volume of applications, we are unable to provide individual feedback. If shortlisted, you will be contacted within 3 business days . If you require reasonable adjustments during the application process, please let us know. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Administrator Location: Surrey Ref: ABJ6512 Salary: £35- £45k HYBRID As sales administrator reporting to the sales manager, you will join a vibrant SME you will support sales, service & marketing functions, and supporting the sales office. Responsibilities as sales administrator will include management of the parts & service business providing timely quotes to customers and building the parts & service revenue. As sales administrator you will also be responsible for sales & marketing support activities so that all sales opportunities are responded to on time and supporting trade shows & exhibitions. The position is onsite (5 days) initally to support onboarding and collaboration with the sales, engineering, and production teams. Then can move to a hybrid set up - 3:2. The ideal sales administrator will have strong experience in office administration and the ability to coordinate multiple concurrent sales and marketing activities, often on a global scale. Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office (Word, Excel) is essential, along with a willingness to learn new tools and systems. Key Responsibilities Internal sales for parts, service and support contracts. Fielding sales calls into head office, management of hard copy documents needed for sales. Respond to directly parts, service & support requests to provide quotes in a timely manner. Proactively contact customers to grow service & support contracts. Work with service, sales & marketing team on multiple projects, to meet their expectations for supporting documentation, being the primary point of contact and to distribute requirements internally. Manage multiple complex projects simultaneously To read, understand and interpret contractual aspects and obligations. Suppprt organising and deliver exhibition plans including material shipments to Sales Process Administration duties; including CRM updates & reporting, completion & management of tender documentation. Management & distribution of latest sales tools quote templates, price lists & marketing collateral for sales team & distributors. Support organising shows - booking venues & shipments of materials to from shows. Website administration working with Sales Director and outside contractors to review status of the website platform & content. Routine sales duties fielding sales calls into head office, management of hard copy documents needed for sales. Participate in monthly sales meetings and distribute minutes and action items. TRAVEL: Occasional UK travel to customer and contractor sites not often (own car required; mileage reimbursed). Qualifications & Experience Degree qualified (STEM background preferred) science or engineering or business / sales Strong experience in sales office administration and managing concurrent sales and marketing responsibilities. Familiarity with business contracts Ability to manage time efficiently and effectively ensuring role requirements are met Flexible hands on approach as and when necessary Ability to travel to contractor sites (UK) Experience & Understanding of CRM systems. Experience of Organising Exhibitions Experience of Sales Office Administration Proficient in Microsoft products, Excel, Word, PowerPoint and Outlook European languages skills advantageous Base Salary: £35-45k (DOE): To Apply Please contact Alison Basson, Ref ABJ6512, on (phone number removed) or preferably email
Apr 07, 2026
Full time
Sales Administrator Location: Surrey Ref: ABJ6512 Salary: £35- £45k HYBRID As sales administrator reporting to the sales manager, you will join a vibrant SME you will support sales, service & marketing functions, and supporting the sales office. Responsibilities as sales administrator will include management of the parts & service business providing timely quotes to customers and building the parts & service revenue. As sales administrator you will also be responsible for sales & marketing support activities so that all sales opportunities are responded to on time and supporting trade shows & exhibitions. The position is onsite (5 days) initally to support onboarding and collaboration with the sales, engineering, and production teams. Then can move to a hybrid set up - 3:2. The ideal sales administrator will have strong experience in office administration and the ability to coordinate multiple concurrent sales and marketing activities, often on a global scale. Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office (Word, Excel) is essential, along with a willingness to learn new tools and systems. Key Responsibilities Internal sales for parts, service and support contracts. Fielding sales calls into head office, management of hard copy documents needed for sales. Respond to directly parts, service & support requests to provide quotes in a timely manner. Proactively contact customers to grow service & support contracts. Work with service, sales & marketing team on multiple projects, to meet their expectations for supporting documentation, being the primary point of contact and to distribute requirements internally. Manage multiple complex projects simultaneously To read, understand and interpret contractual aspects and obligations. Suppprt organising and deliver exhibition plans including material shipments to Sales Process Administration duties; including CRM updates & reporting, completion & management of tender documentation. Management & distribution of latest sales tools quote templates, price lists & marketing collateral for sales team & distributors. Support organising shows - booking venues & shipments of materials to from shows. Website administration working with Sales Director and outside contractors to review status of the website platform & content. Routine sales duties fielding sales calls into head office, management of hard copy documents needed for sales. Participate in monthly sales meetings and distribute minutes and action items. TRAVEL: Occasional UK travel to customer and contractor sites not often (own car required; mileage reimbursed). Qualifications & Experience Degree qualified (STEM background preferred) science or engineering or business / sales Strong experience in sales office administration and managing concurrent sales and marketing responsibilities. Familiarity with business contracts Ability to manage time efficiently and effectively ensuring role requirements are met Flexible hands on approach as and when necessary Ability to travel to contractor sites (UK) Experience & Understanding of CRM systems. Experience of Organising Exhibitions Experience of Sales Office Administration Proficient in Microsoft products, Excel, Word, PowerPoint and Outlook European languages skills advantageous Base Salary: £35-45k (DOE): To Apply Please contact Alison Basson, Ref ABJ6512, on (phone number removed) or preferably email
Engineering Manager - Ground Engineering Job Alerts Link Apply now Job Description Engineering Manager - Ground Engineering Job Location City: Ipswich Country/Region: United Kingdom Contract Type: Permanent Contract Full/Part Time: Full Time Remote/Onsite: On site/Office based Travel Requirements: Occasional travel Requisition ID: 2641 Information at a Glance As part of Bouygues Construction's Public Works division,VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL's business is based onfour areas of expertise: Structural systems and technologies Civil engineering Foundations and soil engineering Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell Cat the heart of the UK's clean energy revolution. This ground breaking nuclear power plant project in Suffolk will play a vital role in delivering low carbon electricity to millions of homes for decades to come. Backed by EDF and the UK Government, Sizewell C is a once in a generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking an Engineering Manager to play a key role in the technical delivery of VSL's Ground Engineering Works at Sizewell C. Reporting to the Senior Technical Manager, you will be responsible for the management, coordination, and technical assurance of multiple engineering work packages, supporting delivery from tender through to execution. This role combines hands on technical leadership with team coordination, stakeholder engagement, and innovation, positioning VSL as a leader in specialist ground engineering solutions. This position is ideal for an experienced engineer ready to take on broader technical ownership and leadership responsibility on a major infrastructure project, with a clear pathway toward Senior Engineering or Technical Management roles within VSL. Main Responsibilities Technical Management & Delivery Manage the technical aspects of ground engineering projects from tender through to execution. Lead the coordination and review of design activities in line with ISO procedures, Eurocodes, DMRB, CDM, and HSEQ standards. Provide hands on technical leadership to project teams to meet programme, cost, quality, and safety objectives. Drive the development and implementation of innovative, cost effective engineering solutions to address complex technical challenges. Collaboration & Technical Leadership Work closely with UK and international teams to promote VSL's technical capability and best practices. Participate in technical reviews and actively contribute to value engineering during tender and delivery phases. Support knowledge sharing initiatives and the continuous improvement of technical processes and standards. Team Coordination & Development Coordinate and support technical engineers and draftspersons within the UK project team. Collaborate with VSL International Technical Centres and external partners to ensure consistency and technical excellence. Take ownership of defined technical work packages, ensuring appropriate governance, quality control, and risk management. Technical Communication & Representation Prepare and review technical documentation, reports, case studies, and technical input for bids and marketing materials. Represent VSL in technical discussions with clients, designers, contractors, and stakeholders. Contribute to the development of technical capability within the business and support succession planning. Education Degree or Master's in Geotechnical, Civil, or Structural Engineering (or a related discipline). Chartered Engineer status (MICE, MIStructE, or equivalent), or working towards chartership. Experience Significant post graduate experience gained within a contractor or consultancy environment, ideally in ground engineering or complex infrastructure projects. Proven experience managing or coordinating technical delivery across multiple work packages. Strong working knowledge of Eurocodes, DMRB, CDM, and HSEQ requirements. Experience using geotechnical and/or structural design software (e.g. Plaxis, Frew, Wallap, SAFE, SAP2000) and standard engineering tools. Experience on major infrastructure or regulated projects is advantageous. Essentials Strong leadership, communication, and stakeholder management skills. Proactive, solution focused mindset with high attention to detail. Ability to balance technical rigour with practical delivery requirements. Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested?Apply now and let's build the great structures of tomorrow together!
Apr 07, 2026
Full time
Engineering Manager - Ground Engineering Job Alerts Link Apply now Job Description Engineering Manager - Ground Engineering Job Location City: Ipswich Country/Region: United Kingdom Contract Type: Permanent Contract Full/Part Time: Full Time Remote/Onsite: On site/Office based Travel Requirements: Occasional travel Requisition ID: 2641 Information at a Glance As part of Bouygues Construction's Public Works division,VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL's business is based onfour areas of expertise: Structural systems and technologies Civil engineering Foundations and soil engineering Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell Cat the heart of the UK's clean energy revolution. This ground breaking nuclear power plant project in Suffolk will play a vital role in delivering low carbon electricity to millions of homes for decades to come. Backed by EDF and the UK Government, Sizewell C is a once in a generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking an Engineering Manager to play a key role in the technical delivery of VSL's Ground Engineering Works at Sizewell C. Reporting to the Senior Technical Manager, you will be responsible for the management, coordination, and technical assurance of multiple engineering work packages, supporting delivery from tender through to execution. This role combines hands on technical leadership with team coordination, stakeholder engagement, and innovation, positioning VSL as a leader in specialist ground engineering solutions. This position is ideal for an experienced engineer ready to take on broader technical ownership and leadership responsibility on a major infrastructure project, with a clear pathway toward Senior Engineering or Technical Management roles within VSL. Main Responsibilities Technical Management & Delivery Manage the technical aspects of ground engineering projects from tender through to execution. Lead the coordination and review of design activities in line with ISO procedures, Eurocodes, DMRB, CDM, and HSEQ standards. Provide hands on technical leadership to project teams to meet programme, cost, quality, and safety objectives. Drive the development and implementation of innovative, cost effective engineering solutions to address complex technical challenges. Collaboration & Technical Leadership Work closely with UK and international teams to promote VSL's technical capability and best practices. Participate in technical reviews and actively contribute to value engineering during tender and delivery phases. Support knowledge sharing initiatives and the continuous improvement of technical processes and standards. Team Coordination & Development Coordinate and support technical engineers and draftspersons within the UK project team. Collaborate with VSL International Technical Centres and external partners to ensure consistency and technical excellence. Take ownership of defined technical work packages, ensuring appropriate governance, quality control, and risk management. Technical Communication & Representation Prepare and review technical documentation, reports, case studies, and technical input for bids and marketing materials. Represent VSL in technical discussions with clients, designers, contractors, and stakeholders. Contribute to the development of technical capability within the business and support succession planning. Education Degree or Master's in Geotechnical, Civil, or Structural Engineering (or a related discipline). Chartered Engineer status (MICE, MIStructE, or equivalent), or working towards chartership. Experience Significant post graduate experience gained within a contractor or consultancy environment, ideally in ground engineering or complex infrastructure projects. Proven experience managing or coordinating technical delivery across multiple work packages. Strong working knowledge of Eurocodes, DMRB, CDM, and HSEQ requirements. Experience using geotechnical and/or structural design software (e.g. Plaxis, Frew, Wallap, SAFE, SAP2000) and standard engineering tools. Experience on major infrastructure or regulated projects is advantageous. Essentials Strong leadership, communication, and stakeholder management skills. Proactive, solution focused mindset with high attention to detail. Ability to balance technical rigour with practical delivery requirements. Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested?Apply now and let's build the great structures of tomorrow together!
Working pattern: Monday - Thursday 08:00 - 16:00, Friday 08:30 - 15:30 - 37 hours per week, onsite. Draken believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. The Role Draken is a leader in the provision of Electronic Warfare and Red Air Aggressor Training, dedicated to delivering innovative solutions and high-quality products to our customers. We value strategic thinking, collaboration, and continuous improvement in our operations. The Procurement Manager will play a critical role in supporting the Red Force programme by developing and executing effective procurement strategies across systems and integration of subsystems and deployable service solutions. This role is responsible for managing key supplier relationships, leading commercial and contractual activities, and ensuring robust, compliant routes-to-supply that meet programme, cost, quality, and schedule objectives. With a proven track record in manufacturing procurement, the role holder will bring strong procurement judgement, contract management expertise, and an ability to operate in a regulated, technically demanding environment. Working closely with the Technology Team, Programmes, and other functional stakeholders, the Procurement Manager will provide strategic procurement leadership throughout the full lifecycle-from bid and source selection through contract award and in-service support-while actively managing risk, performance, and total cost of ownership. Key Responsibilities Strategic Procurement Leadership Develop and implement procurement strategies aligned to business and programme objectives. Analyse supply markets to identify opportunities, risks, and innovative sourcing approaches. Partner with cross-functional teams to understand technical requirements and programme needs. Assess supplier capability and resilience, ensuring alignment with engineering standards. Build and maintain effective supplier relationships to drive performance and minimise risk. Project & Lifecycle Support Lead procurement activity for major bids, ensuring timely, compliant, and cost-effective outcomes. Support lifecycle milestones (including PDR/CDR) and contribute to bid/no-bid decisions. Commercial & Contract Management Lead commercial negotiations for complex, high-value agreements. Draft, review, and manage contracts through governance processes. Apply strong understanding of contractual risk, IP considerations, and compliance standards. Risk, Governance & Performance Ensure adherence to procurement governance, policies, and ethical sourcing practices. Identify and mitigate supply chain risks, including long-lead and constrained materials. Develop KPIs, report procurement performance, and capture validated savings. What You'll Bring Proven experience delivering procurement strategies within complex manufacturing or operational environments. Strong commercial judgement across cost, risk, quality, and schedule. Experience handling complex commercial and contractual negotiations. Excellent understanding of contractual risks, remedies, and intellectual property considerations. Proven supplier selection, assessment, and performance management capability. Strong analytical skills with experience using ERP systems and supplier data platforms (e.g. JOSCAR). Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Commitment to best practice, professional standards, and continuous improvement within procurement. CIPS or other relevant procurement/supply chain qualifications (desirable). Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. About Us Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.
Apr 07, 2026
Full time
Working pattern: Monday - Thursday 08:00 - 16:00, Friday 08:30 - 15:30 - 37 hours per week, onsite. Draken believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. The Role Draken is a leader in the provision of Electronic Warfare and Red Air Aggressor Training, dedicated to delivering innovative solutions and high-quality products to our customers. We value strategic thinking, collaboration, and continuous improvement in our operations. The Procurement Manager will play a critical role in supporting the Red Force programme by developing and executing effective procurement strategies across systems and integration of subsystems and deployable service solutions. This role is responsible for managing key supplier relationships, leading commercial and contractual activities, and ensuring robust, compliant routes-to-supply that meet programme, cost, quality, and schedule objectives. With a proven track record in manufacturing procurement, the role holder will bring strong procurement judgement, contract management expertise, and an ability to operate in a regulated, technically demanding environment. Working closely with the Technology Team, Programmes, and other functional stakeholders, the Procurement Manager will provide strategic procurement leadership throughout the full lifecycle-from bid and source selection through contract award and in-service support-while actively managing risk, performance, and total cost of ownership. Key Responsibilities Strategic Procurement Leadership Develop and implement procurement strategies aligned to business and programme objectives. Analyse supply markets to identify opportunities, risks, and innovative sourcing approaches. Partner with cross-functional teams to understand technical requirements and programme needs. Assess supplier capability and resilience, ensuring alignment with engineering standards. Build and maintain effective supplier relationships to drive performance and minimise risk. Project & Lifecycle Support Lead procurement activity for major bids, ensuring timely, compliant, and cost-effective outcomes. Support lifecycle milestones (including PDR/CDR) and contribute to bid/no-bid decisions. Commercial & Contract Management Lead commercial negotiations for complex, high-value agreements. Draft, review, and manage contracts through governance processes. Apply strong understanding of contractual risk, IP considerations, and compliance standards. Risk, Governance & Performance Ensure adherence to procurement governance, policies, and ethical sourcing practices. Identify and mitigate supply chain risks, including long-lead and constrained materials. Develop KPIs, report procurement performance, and capture validated savings. What You'll Bring Proven experience delivering procurement strategies within complex manufacturing or operational environments. Strong commercial judgement across cost, risk, quality, and schedule. Experience handling complex commercial and contractual negotiations. Excellent understanding of contractual risks, remedies, and intellectual property considerations. Proven supplier selection, assessment, and performance management capability. Strong analytical skills with experience using ERP systems and supplier data platforms (e.g. JOSCAR). Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Commitment to best practice, professional standards, and continuous improvement within procurement. CIPS or other relevant procurement/supply chain qualifications (desirable). Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. About Us Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.
Jones Lang LaSalle Incorporated
Bristol, Gloucestershire
Plant Operations Technician page is loaded Plant Operations Technicianremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ491549 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Plant Operations Technician Based: On our client site at Rolls-Royce, Filton, Bristol BS34 Hours: 40hrs Monday to Friday (day shift) What this job involves : As a Plant Operations Technician at JLL, you'll be part of a team that's shaping a brighter way for our clients and fellow employees. As the Plant Operations Technician, you will be responsible for overseeing and managing the operations of all plant and equipment within our Rolls-Royce contract at Filton, Bristol. Your primary goal will be to ensure the smooth and efficient functioning of all mechanical, electrical, and plumbing (MEP) systems, while adhering to industry regulations and best practices. The ideal candidate will possess a strong technical background, exceptional leadership skills, and a passion for driving operational excellence. What your day-to-day will look like: Oversee the daily operations of all plant and equipment, ensuring optimal performance and reliability. Coordinate with managers to identify and meet their MEP requirements efficiently. Develop and implement preventive maintenance programs, schedules, and processes to minimise equipment downtime and maximise lifespan. Perform regular onsite visits to inspect the MEP systems, identifying any faults or potential issues and ensuring timely resolution. Collaborate with vendors and suppliers to source quality materials and equipment while negotiating favourable contracts and service agreements. Develop and maintain strong relationships with regulatory authorities and stay up to date with relevant industry codes, regulations, and standards. Stay informed about emerging technologies and industry trends, identifying opportunities to enhance operational efficiencies and sustainability initiatives. Experience required: Experienced in engineering, facilities management or a related field. Relevant certifications and licenses are a plus. Proven experience in plant operations, preferably within the commercial real estate industry. Good technical knowledge of MEP systems, including HVAC, electrical, plumbing, fire safety, and building automation systems. Solid understanding of health and safety regulations, environmental guidelines and industry best practices. Excellent problem-solving abilities and the capacity to make data-driven decisions. Effective communication skills, both written and verbal, with the ability to interact confidently with stakeholders at all levels. Proficiency in using computerised maintenance management systems (CMMS) and other relevant software applications. Valid UK driver's license.At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Plant Operations Technician in Bristol. Location: On-site -Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Apr 07, 2026
Full time
Plant Operations Technician page is loaded Plant Operations Technicianremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ491549 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Plant Operations Technician Based: On our client site at Rolls-Royce, Filton, Bristol BS34 Hours: 40hrs Monday to Friday (day shift) What this job involves : As a Plant Operations Technician at JLL, you'll be part of a team that's shaping a brighter way for our clients and fellow employees. As the Plant Operations Technician, you will be responsible for overseeing and managing the operations of all plant and equipment within our Rolls-Royce contract at Filton, Bristol. Your primary goal will be to ensure the smooth and efficient functioning of all mechanical, electrical, and plumbing (MEP) systems, while adhering to industry regulations and best practices. The ideal candidate will possess a strong technical background, exceptional leadership skills, and a passion for driving operational excellence. What your day-to-day will look like: Oversee the daily operations of all plant and equipment, ensuring optimal performance and reliability. Coordinate with managers to identify and meet their MEP requirements efficiently. Develop and implement preventive maintenance programs, schedules, and processes to minimise equipment downtime and maximise lifespan. Perform regular onsite visits to inspect the MEP systems, identifying any faults or potential issues and ensuring timely resolution. Collaborate with vendors and suppliers to source quality materials and equipment while negotiating favourable contracts and service agreements. Develop and maintain strong relationships with regulatory authorities and stay up to date with relevant industry codes, regulations, and standards. Stay informed about emerging technologies and industry trends, identifying opportunities to enhance operational efficiencies and sustainability initiatives. Experience required: Experienced in engineering, facilities management or a related field. Relevant certifications and licenses are a plus. Proven experience in plant operations, preferably within the commercial real estate industry. Good technical knowledge of MEP systems, including HVAC, electrical, plumbing, fire safety, and building automation systems. Solid understanding of health and safety regulations, environmental guidelines and industry best practices. Excellent problem-solving abilities and the capacity to make data-driven decisions. Effective communication skills, both written and verbal, with the ability to interact confidently with stakeholders at all levels. Proficiency in using computerised maintenance management systems (CMMS) and other relevant software applications. Valid UK driver's license.At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Plant Operations Technician in Bristol. Location: On-site -Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
D evelopment Support Engineer - Chiswick - Onsite - up to £24,000 About The Role The Digital & Product Development Department are responsible for maintaining and enhancing Foxtons' bespoke business systems. Over the last 20 years the Digital & Product Development Department have been creating bespoke business systems to ensure Foxtons stays ahead of the competition in its technology and the team rel click apply for full job details
Apr 07, 2026
Full time
D evelopment Support Engineer - Chiswick - Onsite - up to £24,000 About The Role The Digital & Product Development Department are responsible for maintaining and enhancing Foxtons' bespoke business systems. Over the last 20 years the Digital & Product Development Department have been creating bespoke business systems to ensure Foxtons stays ahead of the competition in its technology and the team rel click apply for full job details
Security Consultant - H&PS Location Flexible: UK (With Client Travel) Career Level: Consultant Salary: Competitive Salary & Package (Dependent on Experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. This role also requires full British Nationality at point of application. Note: The above information relates to a specific client requirement As a team: We are one of the world's leading providers of data engineering. You'll work on innovative projects with colleagues to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. Do you want to work in an environment where you will be part of a thriving team working on the most complex security challenges in the UK health, public sector, Defence and Central Government. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to identify and deploy innovative security solutions to real world problems, across a variety of industries How to work with both clients and internal stakeholders, across a wide range of disciplines, providing expert input and influencing design of large and complex IT solutions How to apply a range of risk methodologies, advising both internal and external stakeholders on risk mitigations. How to work with a wide range of security technologies, including new and emerging technologies Get to work with leading technologies, experts, and industry leaders As a Security Consultant, you will: Design security architectures for a range of IT solutions, including large digital transformational programmes Provide advisory to wider complex transformation programmes that shape the future of the UK Advise clients on regulatory compliance (e.g., ISO 27001, NIST, GDPR, PCI-DSS) Communicate to a wide range of stakeholders on secure design solutions and IT risk mitigation strategies Solve challenging security problems via research and innovation Identify security vulnerabilities in system architectures and articulate these via risk terminology What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Closing Date for Applications: 31/03/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Apr 07, 2026
Full time
Security Consultant - H&PS Location Flexible: UK (With Client Travel) Career Level: Consultant Salary: Competitive Salary & Package (Dependent on Experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. This role also requires full British Nationality at point of application. Note: The above information relates to a specific client requirement As a team: We are one of the world's leading providers of data engineering. You'll work on innovative projects with colleagues to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. Do you want to work in an environment where you will be part of a thriving team working on the most complex security challenges in the UK health, public sector, Defence and Central Government. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to identify and deploy innovative security solutions to real world problems, across a variety of industries How to work with both clients and internal stakeholders, across a wide range of disciplines, providing expert input and influencing design of large and complex IT solutions How to apply a range of risk methodologies, advising both internal and external stakeholders on risk mitigations. How to work with a wide range of security technologies, including new and emerging technologies Get to work with leading technologies, experts, and industry leaders As a Security Consultant, you will: Design security architectures for a range of IT solutions, including large digital transformational programmes Provide advisory to wider complex transformation programmes that shape the future of the UK Advise clients on regulatory compliance (e.g., ISO 27001, NIST, GDPR, PCI-DSS) Communicate to a wide range of stakeholders on secure design solutions and IT risk mitigation strategies Solve challenging security problems via research and innovation Identify security vulnerabilities in system architectures and articulate these via risk terminology What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Closing Date for Applications: 31/03/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
We are an international engineering and manufacturing company who are looking to recruit an additional Expeditor and Assistant Buyer to join our UK Head Office based in Yateley working as part of the materials control, purchasing and planning departments from our modern site covering the design, manufacture, installation, repair, maintenance and support of a wide client base UK and overseas. We would welcome applications from candidates currently working within a purchasing, stock, buying, expediting, order progression or similar role within an engineering or manufacturing company who are now seeking the opportunity to further their career or move onto a larger organisation who can offer international experience and develop your existing skills.The Expeditor and Assistant Buyer role offers the opportunity to be part of a team of 10 reporting directly into the Purchasing Manager. Working Monday to Friday with an early finish on Fridays, we offer a generous salary plus bonus scheme, free onsite parking, full benefits package and 25 days holiday plus bank holidays and a range of company well being incentives. We are a market leader in our field with clients within the oil and gas, marine and defence sectors. Our UK Head Office contains our cutting-edge technology engineering site plus our Head Office functions. To manage the Supplier Purchase Order expediting process, including actioning exception messages in order to satisfy the internal Sales Forecast, customer, engineering and stock requirements. To manage the purchasing process for allocated products/services. Main duties:-Generate and send out all Supplier Order books weekly. Update Syspro Purchase Orders with responses upon receipt of supplier delivery updates. Action Material Requirement Planning driven Re-schedule messages, including re-schedule in/out, cancellations. Manage Supplier Acknowledgements, including verification and then updating of acknowledgement against Purchase Order. To communicate directly with Suppliers to expedite Purchase Orders and understand the reasons for any delays. To work closely with and escalate to the relevant Buyer, any challenging supplier delivery delays and any supplier communication issues. To represent the Purchasing Department in the weekly Sales Order/Production Meeting, including preparation of answers on external shortages. Work closely with the Planning Team to manage and communicate supplier shortages for Production. Manage Supplier On Time Delivery Reporting, working towards achieving the set targets. To process Non-Stock Purchase Requisitions and convert into Purchase Orders. Action Requests for Quotations. Place Purchase Orders against Stock items for allocated Portfolio of categories via Materials Requirement Planning Buy messages in Syspro. Co-ordinate and process any New Supplier Approvals.Participation in Improvement activities within the Purchasing Team. To be successful you should have the following:-Previous work experience in a fast paced role, ideally within manufacturing, engineering, logistics or similar that includes order progression and chasing/expediting of parts or stock to ensure manufacturing targets are met to meet customer order delivery deadlines.Strong PC skills - excel and ideally an MRP system.Experience of order processing, expediting/chasing orders for parts or complete orders from suppliers in the UK and Overseas.Excellent Communication and Listening Skills are essential - the ability to not be shy of speaking to suppliers over the phone and then communicating updates on deliveries internally.Ability to work under pressure is key - Sense of urgency and being quick as part of this to obtain quick supplier responses and follow up in a timely manner is essential.Attention to detail and accuracy essential.Prioritisation and Organising Skills very important.Team Fit and ability to build relationships with stakeholders. In return we can offer the chance to progress your career within an international company, excellent benefits, generous salary plus bonus and free parking when on site. Please submit your CV asap for immediate consideration.
Apr 07, 2026
Contractor
We are an international engineering and manufacturing company who are looking to recruit an additional Expeditor and Assistant Buyer to join our UK Head Office based in Yateley working as part of the materials control, purchasing and planning departments from our modern site covering the design, manufacture, installation, repair, maintenance and support of a wide client base UK and overseas. We would welcome applications from candidates currently working within a purchasing, stock, buying, expediting, order progression or similar role within an engineering or manufacturing company who are now seeking the opportunity to further their career or move onto a larger organisation who can offer international experience and develop your existing skills.The Expeditor and Assistant Buyer role offers the opportunity to be part of a team of 10 reporting directly into the Purchasing Manager. Working Monday to Friday with an early finish on Fridays, we offer a generous salary plus bonus scheme, free onsite parking, full benefits package and 25 days holiday plus bank holidays and a range of company well being incentives. We are a market leader in our field with clients within the oil and gas, marine and defence sectors. Our UK Head Office contains our cutting-edge technology engineering site plus our Head Office functions. To manage the Supplier Purchase Order expediting process, including actioning exception messages in order to satisfy the internal Sales Forecast, customer, engineering and stock requirements. To manage the purchasing process for allocated products/services. Main duties:-Generate and send out all Supplier Order books weekly. Update Syspro Purchase Orders with responses upon receipt of supplier delivery updates. Action Material Requirement Planning driven Re-schedule messages, including re-schedule in/out, cancellations. Manage Supplier Acknowledgements, including verification and then updating of acknowledgement against Purchase Order. To communicate directly with Suppliers to expedite Purchase Orders and understand the reasons for any delays. To work closely with and escalate to the relevant Buyer, any challenging supplier delivery delays and any supplier communication issues. To represent the Purchasing Department in the weekly Sales Order/Production Meeting, including preparation of answers on external shortages. Work closely with the Planning Team to manage and communicate supplier shortages for Production. Manage Supplier On Time Delivery Reporting, working towards achieving the set targets. To process Non-Stock Purchase Requisitions and convert into Purchase Orders. Action Requests for Quotations. Place Purchase Orders against Stock items for allocated Portfolio of categories via Materials Requirement Planning Buy messages in Syspro. Co-ordinate and process any New Supplier Approvals.Participation in Improvement activities within the Purchasing Team. To be successful you should have the following:-Previous work experience in a fast paced role, ideally within manufacturing, engineering, logistics or similar that includes order progression and chasing/expediting of parts or stock to ensure manufacturing targets are met to meet customer order delivery deadlines.Strong PC skills - excel and ideally an MRP system.Experience of order processing, expediting/chasing orders for parts or complete orders from suppliers in the UK and Overseas.Excellent Communication and Listening Skills are essential - the ability to not be shy of speaking to suppliers over the phone and then communicating updates on deliveries internally.Ability to work under pressure is key - Sense of urgency and being quick as part of this to obtain quick supplier responses and follow up in a timely manner is essential.Attention to detail and accuracy essential.Prioritisation and Organising Skills very important.Team Fit and ability to build relationships with stakeholders. In return we can offer the chance to progress your career within an international company, excellent benefits, generous salary plus bonus and free parking when on site. Please submit your CV asap for immediate consideration.
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Maintenance Engineer (Electrical Bias) Location: Gainsborough Hemswell Salary: £45,000 £47,500 Hours: Mon Fri, 42 hrs (On call 1 in 5, paid at 1.25x or TOIL) Contract: Permanent, Full time We re looking for an electrically biased Maintenance Engineer to support a busy renewable energy processing site. You ll handle planned and reactive maintenance, keep critical equipment running safely, and help improve overall plant performance. Key Duties of this Maintenance Engineer position: Maintain and repair electrical and mechanical equipment Complete planned maintenance and respond to breakdowns Diagnose faults, carry out inspections, and log work accurately Support project work, contractor supervision, and stock control Use SCADA and plant data to monitor equipment performance What You Need for this Maintenance Engineer position: Level 3 engineering qualification (electrical preferred) 18th Edition 1 year maintenance/engineering experience Able to read engineering drawings Experience with maintenance systems and permit to work Full UK driving licence Nice to Have: Telehandler/Forklift/MEWP Welding/fabrication skills Benefits: Pension, life assurance, health & wellbeing support, EAP, cash plan, cycle to work, extra leave options, sick pay, onsite parking, recognition schemes, referral bonus. Salary & Progression: Starts at £45,000, rising to £47,500 after probation. Training and development available within a growing renewable energy business. To apply, contact Jamie Garcia - Courtice at (url removed). INDMAN Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally, so if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
Apr 07, 2026
Full time
Maintenance Engineer (Electrical Bias) Location: Gainsborough Hemswell Salary: £45,000 £47,500 Hours: Mon Fri, 42 hrs (On call 1 in 5, paid at 1.25x or TOIL) Contract: Permanent, Full time We re looking for an electrically biased Maintenance Engineer to support a busy renewable energy processing site. You ll handle planned and reactive maintenance, keep critical equipment running safely, and help improve overall plant performance. Key Duties of this Maintenance Engineer position: Maintain and repair electrical and mechanical equipment Complete planned maintenance and respond to breakdowns Diagnose faults, carry out inspections, and log work accurately Support project work, contractor supervision, and stock control Use SCADA and plant data to monitor equipment performance What You Need for this Maintenance Engineer position: Level 3 engineering qualification (electrical preferred) 18th Edition 1 year maintenance/engineering experience Able to read engineering drawings Experience with maintenance systems and permit to work Full UK driving licence Nice to Have: Telehandler/Forklift/MEWP Welding/fabrication skills Benefits: Pension, life assurance, health & wellbeing support, EAP, cash plan, cycle to work, extra leave options, sick pay, onsite parking, recognition schemes, referral bonus. Salary & Progression: Starts at £45,000, rising to £47,500 after probation. Training and development available within a growing renewable energy business. To apply, contact Jamie Garcia - Courtice at (url removed). INDMAN Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally, so if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
Agile Delivery Manager Manchester (Hybrid - 2 days onsite) £55,000-£65,000 + bonus + benefits Are you someone who loves bringing structure to complex environments, helping teams work smarter, and making sure great ideas become real customer value? If so, this is an opportunity to play a key role in shaping how digital products are delivered across a major UK brand. We're looking for an Agile Delivery Manager who thrives at the heart of product and engineering teams-someone who enjoys unpicking how work moves through a system, spotting what gets in the way, and guiding teams toward predictable, sustainable delivery. What you'll be doing As an ADM, you'll sit directly inside cross-functional delivery squads, partnering daily with Product and Engineering. Your focus will be on improving flow, building clarity around work, and ensuring teams have what they need to deliver high-quality outcomes. You'll spend your time: Helping teams understand where work is, what's slowing them down, and how to improve pacing and predictability. Using data and delivery metrics to uncover bottlenecks and drive meaningful improvements. Coaching teams in modern Agile practices and ways of working-far beyond ceremonies and ticket-moving. Ensuring dependencies, risks and constraints are surfaced early and handled proactively. Supporting compliance-focused work across areas like accounts, payments, and regulatory change. Making delivery more transparent, from idea through to implementation. This is not a traditional project management role. It's hands-on, embedded, and rooted in system-thinking rather than top-down planning. What we're looking for You'll likely have experience working inside Agile product teams in a digital or technology environment. You'll be comfortable using delivery data to tell a story, and confident forming strong working relationships at all levels. We'd love to hear from you if you can demonstrate: Experience guiding one or more Agile teams using Scrum, Kanban or hybrid approaches. A practical understanding of flow metrics (WIP, throughput, cycle time) and how they influence delivery. The ability to make work visible and connect teams around clear goals. A calm, collaborative and straightforward communication style. Familiarity with tools such as Jira and Confluence. A genuine interest in how systems behave, not just how to run ceremonies. Experience in regulated sectors such as gambling, fintech or gaming is helpful but not essential. What's great about this role This is a place where you can genuinely influence change. The organisation is large enough to offer complexity, but small enough that your ideas and insights will be felt quickly. You'll work with open, down-to-earth people who value honesty, accountability and getting work done without unnecessary noise. Benefits £55k-£65k salary Discretionary bonus Increasing annual leave entitlement 24/7 online GP access Enhanced family leave Employee wellbeing and financial support programmes Hybrid working (2 days onsite) If you enjoy improving delivery systems, working closely with product and engineering, and helping teams operate at their best, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 07, 2026
Full time
Agile Delivery Manager Manchester (Hybrid - 2 days onsite) £55,000-£65,000 + bonus + benefits Are you someone who loves bringing structure to complex environments, helping teams work smarter, and making sure great ideas become real customer value? If so, this is an opportunity to play a key role in shaping how digital products are delivered across a major UK brand. We're looking for an Agile Delivery Manager who thrives at the heart of product and engineering teams-someone who enjoys unpicking how work moves through a system, spotting what gets in the way, and guiding teams toward predictable, sustainable delivery. What you'll be doing As an ADM, you'll sit directly inside cross-functional delivery squads, partnering daily with Product and Engineering. Your focus will be on improving flow, building clarity around work, and ensuring teams have what they need to deliver high-quality outcomes. You'll spend your time: Helping teams understand where work is, what's slowing them down, and how to improve pacing and predictability. Using data and delivery metrics to uncover bottlenecks and drive meaningful improvements. Coaching teams in modern Agile practices and ways of working-far beyond ceremonies and ticket-moving. Ensuring dependencies, risks and constraints are surfaced early and handled proactively. Supporting compliance-focused work across areas like accounts, payments, and regulatory change. Making delivery more transparent, from idea through to implementation. This is not a traditional project management role. It's hands-on, embedded, and rooted in system-thinking rather than top-down planning. What we're looking for You'll likely have experience working inside Agile product teams in a digital or technology environment. You'll be comfortable using delivery data to tell a story, and confident forming strong working relationships at all levels. We'd love to hear from you if you can demonstrate: Experience guiding one or more Agile teams using Scrum, Kanban or hybrid approaches. A practical understanding of flow metrics (WIP, throughput, cycle time) and how they influence delivery. The ability to make work visible and connect teams around clear goals. A calm, collaborative and straightforward communication style. Familiarity with tools such as Jira and Confluence. A genuine interest in how systems behave, not just how to run ceremonies. Experience in regulated sectors such as gambling, fintech or gaming is helpful but not essential. What's great about this role This is a place where you can genuinely influence change. The organisation is large enough to offer complexity, but small enough that your ideas and insights will be felt quickly. You'll work with open, down-to-earth people who value honesty, accountability and getting work done without unnecessary noise. Benefits £55k-£65k salary Discretionary bonus Increasing annual leave entitlement 24/7 online GP access Enhanced family leave Employee wellbeing and financial support programmes Hybrid working (2 days onsite) If you enjoy improving delivery systems, working closely with product and engineering, and helping teams operate at their best, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Systems Engineer - Maritime & Navigation Systems Full-time Permanent £60,000-£80,000 DOE Hybrid flexibility with onsite requirements About the Opportunity An industry-leading organisation specialising in advanced maritime navigation and mission systems is seeking an experienced Systems Engineer to join their UK engineering team click apply for full job details
Apr 07, 2026
Full time
Senior Systems Engineer - Maritime & Navigation Systems Full-time Permanent £60,000-£80,000 DOE Hybrid flexibility with onsite requirements About the Opportunity An industry-leading organisation specialising in advanced maritime navigation and mission systems is seeking an experienced Systems Engineer to join their UK engineering team click apply for full job details
Document Controller Maldon 7:30am - 4pm or 8am - 4:30pm £25,000 - £28,000 The Role - Quality Document Controller Step into a role where you'll be at the heart of quality and compliance, managing the flow of critical documentation that keeps production running smoothly. You'll take ownership of preparing, verifying, organising and archiving Device History Records (DHRs), ensuring every batch is released accurately and on time. You'll also oversee the controlled issuance and upkeep of QMS documents, from registration and distribution to archiving and training activation. Your eye for detail and commitment to high standards will help maintain product traceability, support regulatory compliance and keep operations moving efficiently. Key Responsibilities Complete DHR document control activities for priority and production inspection and ensure document control activities are completed within the set target. Ensure verification of DHR documentation is conducted as per approved quality, purchasing and engineering specifications. Coordinate and prioritise inspection workload by locating and organising priority parts in accordance with the weekly priority list. Undertake and manage production and FAI DHR preparation each week after completion of priority inspection of products. Ensure all quality requirements are met during DHR preparation and maintain accuracy by following established QMS procedures. Meet all Quality Control requirements as per corresponding SOPs/WIs. Record each product batch in the inspection log using Microsoft Excel. Print the drawing and inspection control plan for each product batch and collate and verify the DHR documentation as necessary. Complete weekly batch release for all products. The number of batches to be released each week may vary between 20 to 80. Record batch release activities in the DHR. Verify supplier documentation such as Certificates of Conformity (CoC), delivery notes, material certificates, and process certificates are present and correct. Verify that batch records completed by previous departments are compliant and complete. Take ownership of weekly reprocessing and oversee completion of reprocessing activities as per established procedures. Actively liaise with the Design, Supply Chain and Warehouse functions through effective communication and coordinate timely handover of inspected devices. Organise the DHR workload to ensure the timely release of priority products. Maintain high attention to detail with respect to part numbers, revisions, and LOT numbers to verify product traceability across all records and labels. Liaise with suppliers and the QARA function for the timely resolution of documentation queries or deficiencies. Verify the label verification of final packed devices and confirm that the DHR record and associated labelling verification tests are correct and compliant with specification. Conduct final verification activities for weekly deliveries from subcontractors. Ensure Good Documentation Practice (GDP) is upheld at all times and maintain accuracy of DHR records. Scan and archive completed DHR packs at the end of the batch release process and maintain archive and inspection areas in accordance with company policy. What You'll Need Previous administrative or document control experience within a regulated industry is desirable (e.g. medical, pharmaceuticals, aerospace, or manufacturing). Experience handling controlled documentation, records management, or quality system documentation would be advantageous. Strong organisational and administrative skills with the ability to manage large volumes of documentation accurately. Excellent attention to detail, particularly when reviewing records for completeness, traceability, and compliance with GDP. Competent in Microsoft Office applications, particularly Microsoft Excel, Word, and document management systems. Ability to follow defined procedures and maintain accurate records in accordance with Quality Management System requirements. Good communication skills to liaise effectively with Quality, Inspection, Supply Chain, and Warehouse personnel. Ability to manage workload priorities and meet deadlines in a fast-paced manufacturing environment. The Package Salary £25,000 - £28,000 + Annual Bonus 5% of salary, performance related Monday to Friday flexible or start/finish times between 7:30am/8:00am 1 hour for lunch 37.5 hour per week Annual Bonus 5% of salary, performance related Annual leave 21 days holiday plus bank holidays Pension scheme 3% employee contribution + 5% company contribution Free onsite parking For more informaiton please contact Sophie Barnes
Apr 07, 2026
Full time
Document Controller Maldon 7:30am - 4pm or 8am - 4:30pm £25,000 - £28,000 The Role - Quality Document Controller Step into a role where you'll be at the heart of quality and compliance, managing the flow of critical documentation that keeps production running smoothly. You'll take ownership of preparing, verifying, organising and archiving Device History Records (DHRs), ensuring every batch is released accurately and on time. You'll also oversee the controlled issuance and upkeep of QMS documents, from registration and distribution to archiving and training activation. Your eye for detail and commitment to high standards will help maintain product traceability, support regulatory compliance and keep operations moving efficiently. Key Responsibilities Complete DHR document control activities for priority and production inspection and ensure document control activities are completed within the set target. Ensure verification of DHR documentation is conducted as per approved quality, purchasing and engineering specifications. Coordinate and prioritise inspection workload by locating and organising priority parts in accordance with the weekly priority list. Undertake and manage production and FAI DHR preparation each week after completion of priority inspection of products. Ensure all quality requirements are met during DHR preparation and maintain accuracy by following established QMS procedures. Meet all Quality Control requirements as per corresponding SOPs/WIs. Record each product batch in the inspection log using Microsoft Excel. Print the drawing and inspection control plan for each product batch and collate and verify the DHR documentation as necessary. Complete weekly batch release for all products. The number of batches to be released each week may vary between 20 to 80. Record batch release activities in the DHR. Verify supplier documentation such as Certificates of Conformity (CoC), delivery notes, material certificates, and process certificates are present and correct. Verify that batch records completed by previous departments are compliant and complete. Take ownership of weekly reprocessing and oversee completion of reprocessing activities as per established procedures. Actively liaise with the Design, Supply Chain and Warehouse functions through effective communication and coordinate timely handover of inspected devices. Organise the DHR workload to ensure the timely release of priority products. Maintain high attention to detail with respect to part numbers, revisions, and LOT numbers to verify product traceability across all records and labels. Liaise with suppliers and the QARA function for the timely resolution of documentation queries or deficiencies. Verify the label verification of final packed devices and confirm that the DHR record and associated labelling verification tests are correct and compliant with specification. Conduct final verification activities for weekly deliveries from subcontractors. Ensure Good Documentation Practice (GDP) is upheld at all times and maintain accuracy of DHR records. Scan and archive completed DHR packs at the end of the batch release process and maintain archive and inspection areas in accordance with company policy. What You'll Need Previous administrative or document control experience within a regulated industry is desirable (e.g. medical, pharmaceuticals, aerospace, or manufacturing). Experience handling controlled documentation, records management, or quality system documentation would be advantageous. Strong organisational and administrative skills with the ability to manage large volumes of documentation accurately. Excellent attention to detail, particularly when reviewing records for completeness, traceability, and compliance with GDP. Competent in Microsoft Office applications, particularly Microsoft Excel, Word, and document management systems. Ability to follow defined procedures and maintain accurate records in accordance with Quality Management System requirements. Good communication skills to liaise effectively with Quality, Inspection, Supply Chain, and Warehouse personnel. Ability to manage workload priorities and meet deadlines in a fast-paced manufacturing environment. The Package Salary £25,000 - £28,000 + Annual Bonus 5% of salary, performance related Monday to Friday flexible or start/finish times between 7:30am/8:00am 1 hour for lunch 37.5 hour per week Annual Bonus 5% of salary, performance related Annual leave 21 days holiday plus bank holidays Pension scheme 3% employee contribution + 5% company contribution Free onsite parking For more informaiton please contact Sophie Barnes
Location: St Paul's, London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Logistics Stores Supervisoris required to work within and lead a team of hardware engineers carrying out logistics / stores activities at Onnec client sites. The work will include all types of stores and logistics activities. The position will be site based as required and reports to the Stores Campus Supervisor. The role involves interaction with internal peers, team leaders, supervisors, and the Service Delivery Manager, as well as external client end-users, client IT staff, and third-party vendors. What you'll be doing as our Logistics Stores Supervisor: Lead and supervise onsite logistics and stores operations at client locations Manage and support a team of Logistics Engineers, allocating workload to meet SLAs Oversee goods in/out, stock control, inventory tracking, and asset lifecycle management Ensure secure handling, storage, labelling, transfer, and disposal of IT equipment (including HDD/media and e-waste) Coordinate deliveries, collections, spares dispatch, and supplier engagement Maintain accurate records across asset management systems, scanners, and SharePoint trackers Plan and schedule logistics activities supporting BAU operations and project-based work Ensure full compliance with health & safety, quality standards, and client procedures Escalate risks, issues, and priorities to management where requiredProduce operational reports, documentation, timesheets, and updates Act as a key point of contact for clients, internal teams, and third-party vendors What you'll bring; Proven experience supervising logistics, stores, or asset management operations within an IT or technology environment Strong understanding of inventory control, asset tracking, and secure equipment handling Experience working with asset management and ticketing systems Confident team leadership skills, including task allocation and performance support High attention to detail with a logical and methodical approach to work Ability to manage multiple priorities and work to tight deadlines Strong communication skills and confidence working with clients and stakeholders Solid understanding of health & safety and quality compliance Comfortable working independently as well as part of a wider service delivery team What we're looking for in our Logistics Stores Supervisor: Relevant experience working in banking IT environment. Relevant experience working in a office environment (IT Hardware deployment). Self-starter, organized, detailed-oriented with good communication skills and ability to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Satisfactory completion of all Internal and Client Training Courses. Experienced Service Delivery professional Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines. Leadership and people management skills Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment. Experience of managing 3rd parties and 3rd party delivered services Be an ambassador for Onnec Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. Preferred but not Essential Previous training / qualifications within Information Technology field. Having a knowledge and understanding of SNOW would be an advantage Information Technology Infrastructure Library - Foundation & Expert (ITIL ) If you feel you have the required skills and experience, click apply now to be considered as our Logistics Stores Supervisor - we'd love to hear from you!
Apr 07, 2026
Full time
Location: St Paul's, London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Logistics Stores Supervisoris required to work within and lead a team of hardware engineers carrying out logistics / stores activities at Onnec client sites. The work will include all types of stores and logistics activities. The position will be site based as required and reports to the Stores Campus Supervisor. The role involves interaction with internal peers, team leaders, supervisors, and the Service Delivery Manager, as well as external client end-users, client IT staff, and third-party vendors. What you'll be doing as our Logistics Stores Supervisor: Lead and supervise onsite logistics and stores operations at client locations Manage and support a team of Logistics Engineers, allocating workload to meet SLAs Oversee goods in/out, stock control, inventory tracking, and asset lifecycle management Ensure secure handling, storage, labelling, transfer, and disposal of IT equipment (including HDD/media and e-waste) Coordinate deliveries, collections, spares dispatch, and supplier engagement Maintain accurate records across asset management systems, scanners, and SharePoint trackers Plan and schedule logistics activities supporting BAU operations and project-based work Ensure full compliance with health & safety, quality standards, and client procedures Escalate risks, issues, and priorities to management where requiredProduce operational reports, documentation, timesheets, and updates Act as a key point of contact for clients, internal teams, and third-party vendors What you'll bring; Proven experience supervising logistics, stores, or asset management operations within an IT or technology environment Strong understanding of inventory control, asset tracking, and secure equipment handling Experience working with asset management and ticketing systems Confident team leadership skills, including task allocation and performance support High attention to detail with a logical and methodical approach to work Ability to manage multiple priorities and work to tight deadlines Strong communication skills and confidence working with clients and stakeholders Solid understanding of health & safety and quality compliance Comfortable working independently as well as part of a wider service delivery team What we're looking for in our Logistics Stores Supervisor: Relevant experience working in banking IT environment. Relevant experience working in a office environment (IT Hardware deployment). Self-starter, organized, detailed-oriented with good communication skills and ability to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Satisfactory completion of all Internal and Client Training Courses. Experienced Service Delivery professional Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines. Leadership and people management skills Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment. Experience of managing 3rd parties and 3rd party delivered services Be an ambassador for Onnec Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. Preferred but not Essential Previous training / qualifications within Information Technology field. Having a knowledge and understanding of SNOW would be an advantage Information Technology Infrastructure Library - Foundation & Expert (ITIL ) If you feel you have the required skills and experience, click apply now to be considered as our Logistics Stores Supervisor - we'd love to hear from you!
Job Title: Quality Technician Job Type: Contract Duration: 6 Months Work Type: Onsite Industry: Subsea Job Location: Barrow in Furness Rate: £14.50/hr (PAYE/PAYE Umbrella Available) Profile Quality Technician My client is a world leader in the provision of highly advanced technical solutions to the Energy and Marine sector. They are currently looking for a Quality Technician to join their growing team who are advancing technology in their sector. Candidates will have the opportunity to work in an environment where investment is continuous and substantial. Job Role Quality Technician The Technology Quality Technician is responsible for conducting quality control activities, including inspections, tests and results reporting. The Technology Quality Technician combines practical skills with understanding of the overall Quality Management System and the impact of nonconformances on the performance of equipment and systems Duties Quality Technician • Inspect documentation, parts, components, materials, subassemblies and equipment against stated specifications, using measurement systems with valid calibration and acceptable repeatability and reproducibility. Comply with applicable inspection procedures and standard work. • Perform manufacturing and engineering tests in compliance with applicable procedures and standard work. • Assist in designing tests and fixtures and their set-up. • Ensure all inspection and test activities are conducted safely. Participate in creation and review of Hazard Analysis and Risk Control for these activities. • When authorized, perform calibration of measurement systems. • Be familiar with inspection and test procedures, standard work and test plans, and provide input to continuously improve them. • Document the results of inspections and tests. Verify the stability of results over time, as feasible. • Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. Experience/Qualifications Quality Technician • Experience in Quality role within manufacturing environment Candidates who are currently a Quality Technician, Quality Inspector, Inspector, Quality Assistant, Assistant Quality Engineer and Quality Officer could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Apr 07, 2026
Contractor
Job Title: Quality Technician Job Type: Contract Duration: 6 Months Work Type: Onsite Industry: Subsea Job Location: Barrow in Furness Rate: £14.50/hr (PAYE/PAYE Umbrella Available) Profile Quality Technician My client is a world leader in the provision of highly advanced technical solutions to the Energy and Marine sector. They are currently looking for a Quality Technician to join their growing team who are advancing technology in their sector. Candidates will have the opportunity to work in an environment where investment is continuous and substantial. Job Role Quality Technician The Technology Quality Technician is responsible for conducting quality control activities, including inspections, tests and results reporting. The Technology Quality Technician combines practical skills with understanding of the overall Quality Management System and the impact of nonconformances on the performance of equipment and systems Duties Quality Technician • Inspect documentation, parts, components, materials, subassemblies and equipment against stated specifications, using measurement systems with valid calibration and acceptable repeatability and reproducibility. Comply with applicable inspection procedures and standard work. • Perform manufacturing and engineering tests in compliance with applicable procedures and standard work. • Assist in designing tests and fixtures and their set-up. • Ensure all inspection and test activities are conducted safely. Participate in creation and review of Hazard Analysis and Risk Control for these activities. • When authorized, perform calibration of measurement systems. • Be familiar with inspection and test procedures, standard work and test plans, and provide input to continuously improve them. • Document the results of inspections and tests. Verify the stability of results over time, as feasible. • Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. Experience/Qualifications Quality Technician • Experience in Quality role within manufacturing environment Candidates who are currently a Quality Technician, Quality Inspector, Inspector, Quality Assistant, Assistant Quality Engineer and Quality Officer could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
IT Support Engineer (Hybrid) West Yorkshire£28,000 - £30,00010:00 - 18:00 Hybrid (3 days onsite) An opportunity has come up for an IT Support Engineer to join a well-established business within a close-knit internal IT team. This role offers a hands-on environment where you'll support users across the business while also gaining exposure to wider infrastructure and project work. The Role Provide 1st/2nd line support to internal users (circa 300 users) Troubleshoot hardware, software, and user issues Manage and maintain Active Directory (users, permissions, group policy) Support Microsoft 365 / Office 365 environment (Exchange, Teams, SharePoint) Device builds, deployments, and software installs Support Windows Server environments and terminal services Assist with ongoing IT projects and system improvements Tech Environment Active Directory / Group Policy Microsoft 365 (Exchange, Teams, SharePoint) Windows 10/11 & Windows Server Terminal Servers / RDS General networking fundamentals (DNS, DHCP, basic troubleshooting) What They're Looking For Experience in an IT Support / Service Desk / Infrastructure role Strong troubleshooting and problem-solving skills Good communication and ability to work with non-technical users Comfortable working in a hands-on, fast-paced environment Someone who enjoys variety and taking ownership The Environment This is a smaller IT team, so the role is best suited to someone who enjoys being hands-on and involved across multiple areas rather than working in a heavily structured, siloed environment. What's On Offer £28,000 - £30,000 salary Hybrid working (2 days onsite) Broad technical exposure across the environment Opportunity to be part of a close-knit, collaborative team If you're looking for a role where you can get stuck in and have real visibility across the IT function, apply or reach out for more information. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 07, 2026
Full time
IT Support Engineer (Hybrid) West Yorkshire£28,000 - £30,00010:00 - 18:00 Hybrid (3 days onsite) An opportunity has come up for an IT Support Engineer to join a well-established business within a close-knit internal IT team. This role offers a hands-on environment where you'll support users across the business while also gaining exposure to wider infrastructure and project work. The Role Provide 1st/2nd line support to internal users (circa 300 users) Troubleshoot hardware, software, and user issues Manage and maintain Active Directory (users, permissions, group policy) Support Microsoft 365 / Office 365 environment (Exchange, Teams, SharePoint) Device builds, deployments, and software installs Support Windows Server environments and terminal services Assist with ongoing IT projects and system improvements Tech Environment Active Directory / Group Policy Microsoft 365 (Exchange, Teams, SharePoint) Windows 10/11 & Windows Server Terminal Servers / RDS General networking fundamentals (DNS, DHCP, basic troubleshooting) What They're Looking For Experience in an IT Support / Service Desk / Infrastructure role Strong troubleshooting and problem-solving skills Good communication and ability to work with non-technical users Comfortable working in a hands-on, fast-paced environment Someone who enjoys variety and taking ownership The Environment This is a smaller IT team, so the role is best suited to someone who enjoys being hands-on and involved across multiple areas rather than working in a heavily structured, siloed environment. What's On Offer £28,000 - £30,000 salary Hybrid working (2 days onsite) Broad technical exposure across the environment Opportunity to be part of a close-knit, collaborative team If you're looking for a role where you can get stuck in and have real visibility across the IT function, apply or reach out for more information. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Job Description Job Title: Legionella Risk Assessor / Water Hygiene Engineer Location: Manchester, Greater Manchester. Salary / Benefits £24k - £38k + Training + Benefits We are working with a professional and industry leading provider of Water Hygiene / Legionella management services. Holding a strong North West presence, they are now seeking to take on a Legionella Risk Assessor / Water Hygiene Engineer to cover Commercial & Industrial contracts alongside a long standing team of risk assessors / engineers. You will be undertaking legionella risk assessments on both hot and cold-water systems alongside water sampling, temperature monitoring and flushing of little used outlets. For the successful candidate, our client can offer training into more complex process and cooling systems, alongside generous holiday allowance, gym membership, breakdown cover, company vehicle, and excellent pension scheme. Consideration will be given to candidates from: Oldham, Rochdale, Bury, Blackburn, Burnley, Preston, Bolton, St Helens, Liverpool, Wallasey, Birkenhead, Liverpool, Warrington, Chester, Crewe, Wrexham, Macclesfield, Buxton, Huddersfield, Bradford, Leeds Wakefield. Experience & Qualifications Holding the City and Guilds / WMSoc in Legionella Risk Assessment is essential to the role. Extensive industry relevant experience working as a Legionella Risk Assessor / Water Hygiene Engineer. Will have a keen eye for detail and good IT skills, able to produce reports / management plans / update logbooks. Excellent knowledge of HSG 247 / ACoP L8 guidelines. Able to work in line with company / client timeframes. The Role Attending Commercial & Industrial sites to carry out Legionella Assessments on both hot and cold-water systems. Water sampling. Temperature monitoring. TMV servicing and failsafe testing. CWST cleans and disinfections. Flushing of little used outlets. Creating schematic drawings. Ensuring risk assessments are completed in line with site specific schematic drawings. Working in line with HSG 274 / ACoP L8 guidelines. Creating detailed legionella reports based on site findings. Providing clients with legionella management plans, ensuring they are aware of actions that need to be implemented. Updating onsite logbooks upon completion of work. Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.
Apr 07, 2026
Full time
Job Description Job Title: Legionella Risk Assessor / Water Hygiene Engineer Location: Manchester, Greater Manchester. Salary / Benefits £24k - £38k + Training + Benefits We are working with a professional and industry leading provider of Water Hygiene / Legionella management services. Holding a strong North West presence, they are now seeking to take on a Legionella Risk Assessor / Water Hygiene Engineer to cover Commercial & Industrial contracts alongside a long standing team of risk assessors / engineers. You will be undertaking legionella risk assessments on both hot and cold-water systems alongside water sampling, temperature monitoring and flushing of little used outlets. For the successful candidate, our client can offer training into more complex process and cooling systems, alongside generous holiday allowance, gym membership, breakdown cover, company vehicle, and excellent pension scheme. Consideration will be given to candidates from: Oldham, Rochdale, Bury, Blackburn, Burnley, Preston, Bolton, St Helens, Liverpool, Wallasey, Birkenhead, Liverpool, Warrington, Chester, Crewe, Wrexham, Macclesfield, Buxton, Huddersfield, Bradford, Leeds Wakefield. Experience & Qualifications Holding the City and Guilds / WMSoc in Legionella Risk Assessment is essential to the role. Extensive industry relevant experience working as a Legionella Risk Assessor / Water Hygiene Engineer. Will have a keen eye for detail and good IT skills, able to produce reports / management plans / update logbooks. Excellent knowledge of HSG 247 / ACoP L8 guidelines. Able to work in line with company / client timeframes. The Role Attending Commercial & Industrial sites to carry out Legionella Assessments on both hot and cold-water systems. Water sampling. Temperature monitoring. TMV servicing and failsafe testing. CWST cleans and disinfections. Flushing of little used outlets. Creating schematic drawings. Ensuring risk assessments are completed in line with site specific schematic drawings. Working in line with HSG 274 / ACoP L8 guidelines. Creating detailed legionella reports based on site findings. Providing clients with legionella management plans, ensuring they are aware of actions that need to be implemented. Updating onsite logbooks upon completion of work. Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.
