Job Description Senior LTS/AV Sr Analyst Location: London Career level - Sr Analyst THE WORK Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards. Core Purpose Ensure high-quality AV and IT service delivery aligned to client, SLA, and global KPI expectations Act as a senior point of expertise (SME) for AV systems, meeting rooms, and event technology Support incident resolution, service improvement, and technology enablement across the office Key Responsibilities AV & Event Technology AV setup, troubleshooting, deployment, decommissioning, and upgrades Senior escalation point for complex AV issues and event space technology Liaison with global teams and external vendors for testing, fixes, and onsite engineering Maintain AV documentation, training guides, and usage reporting Deliver AV training sessions and act as trusted advisor to clients IT Support & LTS Operations Advanced IT troubleshooting (laptops, peripherals, performance issues) Frontline and escalated support via walk-ups, Service Desk, and meeting rooms ServiceNow (SNOW) ticket management and incident ownership Solutions Bar / in-office support when required Asset & Inventory Management End-to-end asset lifecycle support (issuing, returns, loans, disposals) Maintain asset accuracy to meet global KPIs Chargebacks, consumables tracking, and inventory reporting Process, Documentation & Improvement Document and improve IT/AV processes and SOPs Produce reports on AV usage, visitors, and query trends Contribute to automation, workflow, and service improvement initiatives Project & Change Support Support AV/IT project work including deployments, refreshes, and upgrades Assist with testing, rollout readiness, and post-implementation support Collaboration & Communication Strong cross-team collaboration (LTS, CS, CIO, global tech teams) Clear communication with leadership on incidents, risks, and issues Support onboarding and training of new team members Compliance & Standards Adherence to Health & Safety, Security, and Confidentiality policies Enforce site, client, and vendor compliance requirements Maintain professional presentation and client-facing standards Qualification Master proficiency in IT Troubleshooting A minimum of 1 year of experience in relevant related skills High School Diploma/GED in relevant field of studies Ideal Candidate Previous experience in a similar role Passionate about technology Excellent communication skills - both verbal and written Reliable and consistent Helpful and positive attitude Physical appearance is respectable and professional Able to meet the needs of a diverse environment Positive about change Flexible attitude to working practices and demands Responsible and trustworthy even when working unsupervised Willing and able to make a positive contribution to service delivery improvement Proactive approach to continuous personal development Bonus Points If You Have Master proficiency in Microsoft Office Suite Expert proficiency in Apple macOS Management Expert proficiency in Cross-Team Collaboration Expert proficiency in Customer Technical Support Expert proficiency in ServiceNow Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Apr 08, 2026
Full time
Job Description Senior LTS/AV Sr Analyst Location: London Career level - Sr Analyst THE WORK Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards. Core Purpose Ensure high-quality AV and IT service delivery aligned to client, SLA, and global KPI expectations Act as a senior point of expertise (SME) for AV systems, meeting rooms, and event technology Support incident resolution, service improvement, and technology enablement across the office Key Responsibilities AV & Event Technology AV setup, troubleshooting, deployment, decommissioning, and upgrades Senior escalation point for complex AV issues and event space technology Liaison with global teams and external vendors for testing, fixes, and onsite engineering Maintain AV documentation, training guides, and usage reporting Deliver AV training sessions and act as trusted advisor to clients IT Support & LTS Operations Advanced IT troubleshooting (laptops, peripherals, performance issues) Frontline and escalated support via walk-ups, Service Desk, and meeting rooms ServiceNow (SNOW) ticket management and incident ownership Solutions Bar / in-office support when required Asset & Inventory Management End-to-end asset lifecycle support (issuing, returns, loans, disposals) Maintain asset accuracy to meet global KPIs Chargebacks, consumables tracking, and inventory reporting Process, Documentation & Improvement Document and improve IT/AV processes and SOPs Produce reports on AV usage, visitors, and query trends Contribute to automation, workflow, and service improvement initiatives Project & Change Support Support AV/IT project work including deployments, refreshes, and upgrades Assist with testing, rollout readiness, and post-implementation support Collaboration & Communication Strong cross-team collaboration (LTS, CS, CIO, global tech teams) Clear communication with leadership on incidents, risks, and issues Support onboarding and training of new team members Compliance & Standards Adherence to Health & Safety, Security, and Confidentiality policies Enforce site, client, and vendor compliance requirements Maintain professional presentation and client-facing standards Qualification Master proficiency in IT Troubleshooting A minimum of 1 year of experience in relevant related skills High School Diploma/GED in relevant field of studies Ideal Candidate Previous experience in a similar role Passionate about technology Excellent communication skills - both verbal and written Reliable and consistent Helpful and positive attitude Physical appearance is respectable and professional Able to meet the needs of a diverse environment Positive about change Flexible attitude to working practices and demands Responsible and trustworthy even when working unsupervised Willing and able to make a positive contribution to service delivery improvement Proactive approach to continuous personal development Bonus Points If You Have Master proficiency in Microsoft Office Suite Expert proficiency in Apple macOS Management Expert proficiency in Cross-Team Collaboration Expert proficiency in Customer Technical Support Expert proficiency in ServiceNow Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Technical Office Administrator Job Type: 8-month Fixed-Term Contract (start April/May 2026) Salary: £28,000 - £30,000 per annum (calculated hourly) Hours: 37 hours per week Working Hours: Monday-Thursday: 8:00 - 16:30 Friday: 7:30 - 12:30 (Some flexibility available with similar working patterns) About the Company Our client is a well-established engineering manufacturer, recognised for delivering high-quality products. They are seeking a highly organised and detail-focused Technical Office Administrator to join their busy Technical / Engineering team. This is a fantastic opportunity to gain experience in a dynamic environment, supporting engineers and technical staff with a variety of administrative, data, and documentation tasks. The Role As a Technical Office Administrator, you will play a key role in supporting the Technical Office, ensuring accurate data management, document control, and smooth day-to-day operations. This varied role is suited to someone methodical, organised, and comfortable working with technical information and systems. Key Responsibilities: Create and update routes and records within the ERP system Produce monthly reports and performance metrics for management meetings Maintain and update technical documentation, data cards, and drawing records Assist with drawing changes and track progress across departments Make minor updates to SolidWorks drawings and support drawing management Print, scan, and upload drawings to PDM systems and internal databases Maintain tooling lists and track tooling progress internally and externally Support design file management, auditing, and archiving processes Assist with internal audits and compliance activities Organise meetings, take minutes, and manage diaries/rooms Support purchasing activities, including raising requests and obtaining quotes Arrange travel, accommodation, and events for the department Maintain training records and technical documentation systems Provide general administrative support to the Technical and Engineering teams Skills & Experience Required Previous experience in an administration or technical support role Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) Experience using ERP systems (D365 desirable) Basic knowledge of SolidWorks or CAD systems Highly organised with strong attention to detail Ability to prioritise workload and meet deadlines Personal Attributes Proactive, flexible, and self-motivated Strong written and verbal communication skills Able to work independently and as part of a team Methodical approach with a focus on accuracy and quality Positive attitude and willingness to learn and develop Interviews: Scheduled for April 2026 Start Date: End April / start May 2026 This is an excellent opportunity for someone looking to grow their career in a technical office environment and work within a supportive, collaborative team.
Apr 08, 2026
Contractor
Technical Office Administrator Job Type: 8-month Fixed-Term Contract (start April/May 2026) Salary: £28,000 - £30,000 per annum (calculated hourly) Hours: 37 hours per week Working Hours: Monday-Thursday: 8:00 - 16:30 Friday: 7:30 - 12:30 (Some flexibility available with similar working patterns) About the Company Our client is a well-established engineering manufacturer, recognised for delivering high-quality products. They are seeking a highly organised and detail-focused Technical Office Administrator to join their busy Technical / Engineering team. This is a fantastic opportunity to gain experience in a dynamic environment, supporting engineers and technical staff with a variety of administrative, data, and documentation tasks. The Role As a Technical Office Administrator, you will play a key role in supporting the Technical Office, ensuring accurate data management, document control, and smooth day-to-day operations. This varied role is suited to someone methodical, organised, and comfortable working with technical information and systems. Key Responsibilities: Create and update routes and records within the ERP system Produce monthly reports and performance metrics for management meetings Maintain and update technical documentation, data cards, and drawing records Assist with drawing changes and track progress across departments Make minor updates to SolidWorks drawings and support drawing management Print, scan, and upload drawings to PDM systems and internal databases Maintain tooling lists and track tooling progress internally and externally Support design file management, auditing, and archiving processes Assist with internal audits and compliance activities Organise meetings, take minutes, and manage diaries/rooms Support purchasing activities, including raising requests and obtaining quotes Arrange travel, accommodation, and events for the department Maintain training records and technical documentation systems Provide general administrative support to the Technical and Engineering teams Skills & Experience Required Previous experience in an administration or technical support role Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) Experience using ERP systems (D365 desirable) Basic knowledge of SolidWorks or CAD systems Highly organised with strong attention to detail Ability to prioritise workload and meet deadlines Personal Attributes Proactive, flexible, and self-motivated Strong written and verbal communication skills Able to work independently and as part of a team Methodical approach with a focus on accuracy and quality Positive attitude and willingness to learn and develop Interviews: Scheduled for April 2026 Start Date: End April / start May 2026 This is an excellent opportunity for someone looking to grow their career in a technical office environment and work within a supportive, collaborative team.
Select how often (in days) to receive an alert: Vice President, Global Video & Technology Operations The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP's global video delivery, broadcast infrastructure, and enterprise technology services. This executive combines strategic leadership with extensive hands on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high pressure operating environments while driving innovation, service excellence, and cost efficiency. This position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP's mission supporting both editorial excellence and business growth. What you will do: This role is at the heart of AP's transformation - bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation. Candidates will combine deep technical mastery with strategic, people centered leadership and strong cross functional collaboration attitude that inspires teams and strengthens AP's position as the world's most reliable news source. 1. Global Video Operations Oversee AP's video supply chain for both live and file based content - from camera and ingest, to production, packaging and global distribution. Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world class standards for availability and resilience. Lead the modernization of video technologies, accelerating the transition to IP and cloud based workflows, while integrating AI automation across the video lifecycle. Partner with Editorial leadership to align technical infrastructure with storytelling needs and real time coverage demands. 2. Service Assurance & Operations Control Lead the Operations Control Center (OCC) to deliver proactive, ITIL aligned monitoring, incident, problem, and change management across all AP technology systems. Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms. Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation. Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP's senior leadership and customers. 3. Global Support Services Oversee AP's global technical support ecosystem - including customer facing helpdesk, employee support, and bureau level field services. Modernize support through automation, AI assisted workflows, and self service capabilities. Ensure consistent desk side delivery excellence across AP's global network of bureaus and newsrooms. Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage. 4. Enterprise Productivity & Collaboration Platforms Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems. Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools. Manage deployment and training for AI powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP. Supervise the provisioning of technology solutions for field photographers and video journalists. Serve as a strategic advisor to the CTO on global technology operations and video strategy. Build a culture of innovation, accountability, and service excellence across diverse, global teams. Manage multimillion dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost. Foster collaborative relationships with AP's Editorial, Product, and Business teams to align operational priorities with enterprise strategy. Who you are: 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization. Proven hands on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud based distribution systems. Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security. Experience in AI driven workflow transformation and adoption of next generation productivity and collaboration tools. Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high pressure environments and manage large scale, mission critical operations with precision and empathy. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. Strong financial and vendor management acumen. Bachelor's degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred). Willingness to travel internationally to support operations, bureaus, and live events. Additional Information This is a hybrid role, with in office presence required for at least three days per week. International travel will be required to support operations, bureaus, customers, and global events. Applicants must be eligible to work in the UK or able to obtain UK work authorization. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.
Apr 08, 2026
Full time
Select how often (in days) to receive an alert: Vice President, Global Video & Technology Operations The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP's global video delivery, broadcast infrastructure, and enterprise technology services. This executive combines strategic leadership with extensive hands on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high pressure operating environments while driving innovation, service excellence, and cost efficiency. This position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP's mission supporting both editorial excellence and business growth. What you will do: This role is at the heart of AP's transformation - bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation. Candidates will combine deep technical mastery with strategic, people centered leadership and strong cross functional collaboration attitude that inspires teams and strengthens AP's position as the world's most reliable news source. 1. Global Video Operations Oversee AP's video supply chain for both live and file based content - from camera and ingest, to production, packaging and global distribution. Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world class standards for availability and resilience. Lead the modernization of video technologies, accelerating the transition to IP and cloud based workflows, while integrating AI automation across the video lifecycle. Partner with Editorial leadership to align technical infrastructure with storytelling needs and real time coverage demands. 2. Service Assurance & Operations Control Lead the Operations Control Center (OCC) to deliver proactive, ITIL aligned monitoring, incident, problem, and change management across all AP technology systems. Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms. Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation. Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP's senior leadership and customers. 3. Global Support Services Oversee AP's global technical support ecosystem - including customer facing helpdesk, employee support, and bureau level field services. Modernize support through automation, AI assisted workflows, and self service capabilities. Ensure consistent desk side delivery excellence across AP's global network of bureaus and newsrooms. Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage. 4. Enterprise Productivity & Collaboration Platforms Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems. Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools. Manage deployment and training for AI powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP. Supervise the provisioning of technology solutions for field photographers and video journalists. Serve as a strategic advisor to the CTO on global technology operations and video strategy. Build a culture of innovation, accountability, and service excellence across diverse, global teams. Manage multimillion dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost. Foster collaborative relationships with AP's Editorial, Product, and Business teams to align operational priorities with enterprise strategy. Who you are: 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization. Proven hands on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud based distribution systems. Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security. Experience in AI driven workflow transformation and adoption of next generation productivity and collaboration tools. Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high pressure environments and manage large scale, mission critical operations with precision and empathy. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. Strong financial and vendor management acumen. Bachelor's degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred). Willingness to travel internationally to support operations, bureaus, and live events. Additional Information This is a hybrid role, with in office presence required for at least three days per week. International travel will be required to support operations, bureaus, customers, and global events. Applicants must be eligible to work in the UK or able to obtain UK work authorization. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.
The Facilities Assistant plays a key role in supporting the day-to-day operations of the London office, Helpdesk enquiries, administration, supplies and assisting with logging of M&E jobs. Also, assisting the Facilities Manager on a range of projects and working with the wider team. Roles and Responsibilities (this is a broad but not exhaustive list) Coordinating and delivering the meeting room set up, configuration, and reconfiguration of furniture, other equipment and room layouts for all meeting rooms and external events, ensuring spaces meet the event specifications and provide a high standard of internal and external client experience. Proactively planning room and event set ups in advance using the Korbyt room booking system, reviewing bookings in advance and system generated reports to anticipate requirements and ensure timely preparation. Liaising closely with the event organisers, concierge, AV, and catering teams to coordinate requirements and ensure all room and event set ups are delivered accurately, efficiently, and to the expected standard. Support and assist the Facilities Manager and the London Facilities Helpdesk service Respond to, action, and monitor all Facilities Helpdesk enquiries (email, Teams messages, and calls), assigning tasks to relevant departments. Daily up-keep and maintenance of the Facilities Helpdesk inbox, helpdesk job log and associated folder/filing systems. The main contact for London staff regarding faults, failures, spills leaks etc and co ordinate the right resources to fix and resolve issues. Drafting and completion of Facilities Helpdesk email communications, intranet news items, and updates on building smart app. Liaise with various contractors and suppliers including building management, cleaning, M&E, and all other FM related service providers/subcontractors. Collaborate with other FM support areas to ensure tasks are addressed promptly when required. Daily communication with on site M&E engineer & other sub contractors Ensure permits to work are in place for contractors, ensuring compliance with safety protocols and Helpdesk/H&S procedures. Daily use of working on different systems: Digital ID, Access control, BMS & M&E portal Manage internal spreadsheets for staff use of facilities such as lockers, parking & occupancy and desk usage Ordering of office supplies such as desk equipment, stationery, new joiner items. Conduct daily status, cleanliness and supply checks of facilities areas (reception, kitchens, meeting rooms) and ensuring daily floor walks are completed. Maintain and oversee the new joiner and leaver process Creating and ordering business cards Provide Office tours to new joiners At times oversee the use, ordering and authorisation of the stationery ordering system. Assigning invoices, creating PO's and credit card expenses using the firm's account management software. Involvement in projects, initiatives, and collaborating with other teams & offices within the firm to ensure FM links with larger projects, events and promotions are fulfilled. Updating of the Facilities Intranet Pages, Out of hours guide, Helpdesk guide and useful contacts list and other documents. Ensure security measures are in line with policies and guidelines. Collaborate with H&S team to ensure that work areas are adhering to the good housekeeping standards. Act as floor Fire Warden and First Aider, ensuring that general H&S requirements are met. Skills and Experience: Experience in a professional services environment is desirable Good systems knowledge with a good knowledge of of Microsoft Word, Excel and PowerPoint Person specification: Reliable, enthusiastic, and responsive team player with a passion for assisting staff and visitors in using office facilities. Able to communicate, influence and educate staff on best practice use of its facilities Solid organisational, administrative and planning skills with the ability to prioritise and multi task. Trouble shooting skills and the ability to apply good judgement to situations as they arise. A flexible approach with regard to daily tasks and working hours. Planning and organising Delivering results Planning and organising Communication Hybrid working We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval. For a detailed specification please download the job description in the documents section of this page. Clicking 'apply' will direct you to the application tracking system, hosted for us by
Apr 06, 2026
Full time
The Facilities Assistant plays a key role in supporting the day-to-day operations of the London office, Helpdesk enquiries, administration, supplies and assisting with logging of M&E jobs. Also, assisting the Facilities Manager on a range of projects and working with the wider team. Roles and Responsibilities (this is a broad but not exhaustive list) Coordinating and delivering the meeting room set up, configuration, and reconfiguration of furniture, other equipment and room layouts for all meeting rooms and external events, ensuring spaces meet the event specifications and provide a high standard of internal and external client experience. Proactively planning room and event set ups in advance using the Korbyt room booking system, reviewing bookings in advance and system generated reports to anticipate requirements and ensure timely preparation. Liaising closely with the event organisers, concierge, AV, and catering teams to coordinate requirements and ensure all room and event set ups are delivered accurately, efficiently, and to the expected standard. Support and assist the Facilities Manager and the London Facilities Helpdesk service Respond to, action, and monitor all Facilities Helpdesk enquiries (email, Teams messages, and calls), assigning tasks to relevant departments. Daily up-keep and maintenance of the Facilities Helpdesk inbox, helpdesk job log and associated folder/filing systems. The main contact for London staff regarding faults, failures, spills leaks etc and co ordinate the right resources to fix and resolve issues. Drafting and completion of Facilities Helpdesk email communications, intranet news items, and updates on building smart app. Liaise with various contractors and suppliers including building management, cleaning, M&E, and all other FM related service providers/subcontractors. Collaborate with other FM support areas to ensure tasks are addressed promptly when required. Daily communication with on site M&E engineer & other sub contractors Ensure permits to work are in place for contractors, ensuring compliance with safety protocols and Helpdesk/H&S procedures. Daily use of working on different systems: Digital ID, Access control, BMS & M&E portal Manage internal spreadsheets for staff use of facilities such as lockers, parking & occupancy and desk usage Ordering of office supplies such as desk equipment, stationery, new joiner items. Conduct daily status, cleanliness and supply checks of facilities areas (reception, kitchens, meeting rooms) and ensuring daily floor walks are completed. Maintain and oversee the new joiner and leaver process Creating and ordering business cards Provide Office tours to new joiners At times oversee the use, ordering and authorisation of the stationery ordering system. Assigning invoices, creating PO's and credit card expenses using the firm's account management software. Involvement in projects, initiatives, and collaborating with other teams & offices within the firm to ensure FM links with larger projects, events and promotions are fulfilled. Updating of the Facilities Intranet Pages, Out of hours guide, Helpdesk guide and useful contacts list and other documents. Ensure security measures are in line with policies and guidelines. Collaborate with H&S team to ensure that work areas are adhering to the good housekeeping standards. Act as floor Fire Warden and First Aider, ensuring that general H&S requirements are met. Skills and Experience: Experience in a professional services environment is desirable Good systems knowledge with a good knowledge of of Microsoft Word, Excel and PowerPoint Person specification: Reliable, enthusiastic, and responsive team player with a passion for assisting staff and visitors in using office facilities. Able to communicate, influence and educate staff on best practice use of its facilities Solid organisational, administrative and planning skills with the ability to prioritise and multi task. Trouble shooting skills and the ability to apply good judgement to situations as they arise. A flexible approach with regard to daily tasks and working hours. Planning and organising Delivering results Planning and organising Communication Hybrid working We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval. For a detailed specification please download the job description in the documents section of this page. Clicking 'apply' will direct you to the application tracking system, hosted for us by
AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.
Apr 04, 2026
Full time
AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Apr 02, 2026
Full time
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Revit Technician - Building ServicesLocation: Greater Manchester Hays are working with an established design and build M&E Building Services Contractor who are recruiting for an experienced Revit Technician to join their team. This is an excellent opportunity to contribute to technically advanced and highly regulated projects within sectors such as pharmaceuticals, life sciences, and healthcare. About the Role This role is within the MEP team and will be based in a highly skilled specialist division that designs and delivers cutting-edge cleanrooms, laboratories and complex controlled environments. Their services cover consultancy, design, construction, commissioning, and validation, providing full turnkey delivery to high level clients. Whatever stage you're at in your development, this environment gives you the platform to grow, progress and take on meaningful, challenging work. What You'll Be Doing Creating accurate M&E drawings and Revit models Applying BIM principles and assisting with clash detection Carrying out site surveys and translating findings into detailed design information Supporting junior design team members Ensuring all documentation complies with CDM regulations and ISO 9001 standards Working collaboratively with multidisciplinary teams to deliver clear, coordinated design solutions What you'll bring Minimum ONC qualification in a relevant engineering or technical field A full UK driving licence At least 5 years' experience in delivering high-quality turnkey projects (HVAC, construction, electrical etc.) Strong proficiency in AutoCAD, Revit and Microsoft Office Knowledge of ISO 9001 and CDM regulations Strong attention to detail, with the ability to produce accurate drawings and structured documentation What's in It for You? Up to £50,000 5% pension contribution 25 days annual leave plus bank holidays Hybrid working after probation Salary sacrifice car scheme Private healthcare Career progression opportunities within a business committed to learning, development and internal advancement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Revit Technician - Building ServicesLocation: Greater Manchester Hays are working with an established design and build M&E Building Services Contractor who are recruiting for an experienced Revit Technician to join their team. This is an excellent opportunity to contribute to technically advanced and highly regulated projects within sectors such as pharmaceuticals, life sciences, and healthcare. About the Role This role is within the MEP team and will be based in a highly skilled specialist division that designs and delivers cutting-edge cleanrooms, laboratories and complex controlled environments. Their services cover consultancy, design, construction, commissioning, and validation, providing full turnkey delivery to high level clients. Whatever stage you're at in your development, this environment gives you the platform to grow, progress and take on meaningful, challenging work. What You'll Be Doing Creating accurate M&E drawings and Revit models Applying BIM principles and assisting with clash detection Carrying out site surveys and translating findings into detailed design information Supporting junior design team members Ensuring all documentation complies with CDM regulations and ISO 9001 standards Working collaboratively with multidisciplinary teams to deliver clear, coordinated design solutions What you'll bring Minimum ONC qualification in a relevant engineering or technical field A full UK driving licence At least 5 years' experience in delivering high-quality turnkey projects (HVAC, construction, electrical etc.) Strong proficiency in AutoCAD, Revit and Microsoft Office Knowledge of ISO 9001 and CDM regulations Strong attention to detail, with the ability to produce accurate drawings and structured documentation What's in It for You? Up to £50,000 5% pension contribution 25 days annual leave plus bank holidays Hybrid working after probation Salary sacrifice car scheme Private healthcare Career progression opportunities within a business committed to learning, development and internal advancement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Lift Design Engineer - Remote (UK) - Company Car & Bonus Are you an experienced engineer with a passion for lift design and innovation? We are seeking a skilled Lift Design Engineer to join a dynamic, growing team. This is a remote role, with occasional travel to customer sites across the UK. Key Responsibilities Conduct on-site feasibility and design surveys for lift shafts and motor rooms. Develop high-level engineering solutions in line with relevant industry standards. Support the sales team with technical validation and customer-facing queries. Manage individual project orders, ensuring compliance with internal KPIs and ISO procedures. Collaborate with internal and external teams on project-related tasks, including customer meetings. Assist with purchasing and cost analysis for project materials and fabrication. Produce industry-specific designs using SolidWorks 3D CAD software, including: Design of bespoke lift components and assemblies Creation of 3D model libraries Production of 2D fabrication, assembly, and customer approval drawings Generation of photorealistic rendered visuals Become proficient with company IT platforms, including CRM and ERP systems. Follow company procedures at all times, contributing to business-wide objectives. What We're Looking For Motivated, reliable, and punctual professional with excellent time management. Confident team player, able to communicate effectively with colleagues at all levels. Self-starter who can work independently and adapt to changing priorities. Strong verbal and written communication skills. Proficient in Microsoft Office applications and comfortable learning new IT systems. Previous experience in lift installation and modernisation is essential. Degree or equivalent qualification in a relevant design/engineering discipline. Skilled in SolidWorks 3D/2D CAD software (full training provided if required). Willing to travel across the UK when necessary; a full UK driving licence is preferred. Why Join Us Opportunity to work on innovative projects within a supportive, international environment. Clear career progression with development opportunities in engineering and design. Flexible remote working with occasional site visits. If you are passionate about lift engineering and want to grow your career with a forward-thinking company, we would love to hear from you.
Apr 01, 2026
Full time
Lift Design Engineer - Remote (UK) - Company Car & Bonus Are you an experienced engineer with a passion for lift design and innovation? We are seeking a skilled Lift Design Engineer to join a dynamic, growing team. This is a remote role, with occasional travel to customer sites across the UK. Key Responsibilities Conduct on-site feasibility and design surveys for lift shafts and motor rooms. Develop high-level engineering solutions in line with relevant industry standards. Support the sales team with technical validation and customer-facing queries. Manage individual project orders, ensuring compliance with internal KPIs and ISO procedures. Collaborate with internal and external teams on project-related tasks, including customer meetings. Assist with purchasing and cost analysis for project materials and fabrication. Produce industry-specific designs using SolidWorks 3D CAD software, including: Design of bespoke lift components and assemblies Creation of 3D model libraries Production of 2D fabrication, assembly, and customer approval drawings Generation of photorealistic rendered visuals Become proficient with company IT platforms, including CRM and ERP systems. Follow company procedures at all times, contributing to business-wide objectives. What We're Looking For Motivated, reliable, and punctual professional with excellent time management. Confident team player, able to communicate effectively with colleagues at all levels. Self-starter who can work independently and adapt to changing priorities. Strong verbal and written communication skills. Proficient in Microsoft Office applications and comfortable learning new IT systems. Previous experience in lift installation and modernisation is essential. Degree or equivalent qualification in a relevant design/engineering discipline. Skilled in SolidWorks 3D/2D CAD software (full training provided if required). Willing to travel across the UK when necessary; a full UK driving licence is preferred. Why Join Us Opportunity to work on innovative projects within a supportive, international environment. Clear career progression with development opportunities in engineering and design. Flexible remote working with occasional site visits. If you are passionate about lift engineering and want to grow your career with a forward-thinking company, we would love to hear from you.
