8 jobs found

Assistant IT Manager needed to cover one of our clients Schools in the Slough area. Salary up to £29,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant IT Manager to join our very busy, expanding team supporting IT in the Slough Area. This is an exciting op portunity for an Assistant IT Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant IT Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant IT Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!

Desktop/Laptop Support Engineer Onsite, Aldermaston Reading 7-5 working hours £210-£220 p/d inside ir35 DV clearance required 6 month contract DETAILED JOB DESCRIPTION: the client are looking for a customer-focused and enthusiastic Desktop/laptop/MPS Support Engineer to work as part of our onsite Technical Team, with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams. Behaviours * Champion teamwork and knowledge sharing * Collaborate with other technical leads and promote integration. * Be professional, positive and have an aptitude of solving problems and delivering service improvement * Be politically savvy and understand the stresses and priorities of our customers. * Demonstrate good organisational skills, reliability, and conscientiousness. * Able to work under pressure and use your own initiative. * To always provide a high level of customer service, ensuring the customer is kept updated throughout the life cycle of the call. * The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks. * To execute last minute requests for work in the highest profile locations - VIP * To Manage a 180+ Conference rooms with the latest Audio-Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements. * Hands on experience of day-to-day responsibilities for overall PC build/hardware maintenance and troubleshooting end user devices. (Laptops/desktop/Printers) * The engineer will learn, manage, support, and take responsibility for new hardware systems as required and will be proactive in their approach. * The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions. * To demonstrate initiative and ability to resolve customer problems under pressure in a fast-paced environment whilst remaining calm. * The engineer will carry out any other duty in relation to the delivery of the contract as required by the Service Line lead. * This is an onsite role only. ESSENTIALS SKILLS/QUALIFICATIONS: * Professional verbal and written communication skills * Excellent customer service skills * Good knowledge of EUWS support models and best practices * Hardware break/fix support of HP and Lenovo desktops and laptops * Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages * Working knowledge of PC and peripheral hardware * Knowledge of MOD security classifications and guidelines * Full UK Driving Licence DESIRABLE SKILLS/QUALIFICATIONS: * ITIL Foundation * SCCM Knowledge and application If you have the skill set required. Please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Nowhere to progress in your current job, this company have a defined career paths from AV installation to project management. A global systems integrator, gold cisco partner, gold Microsoft partner, gold investors in people. A truly great company offering great prospects for AV Installation engineers. We are looking for an experienced AV insulation engineers to work for this high growth global systems integrator. You will be part of an insultation team who instal high end AV systems. If you have not passed your CTS no problem the company will get you through the qualification. This is a great opportunity for installation engineers to develop a longer term career. Experience Required• Minimum 3 years installing AV equipment.• 12 months experience specifically dedicated to setting up and configuring AV equipment.• High level of experience on-site implementing knowledge gained during technical training courses to the extent where multiple areas of individual expertise can be identified. Technical Background / Certifications Required• AVIXA CTS Exam ideally completed and passed.• Commitment to complete AVIXA CTS-I.• Crestron DM and NVX.• Crestron Toolbox Software for troubleshooting.• Biamp Tesira.• Q-SYS.• Dante Level 1, (Ideally Level 2).• Microsoft Teams and Zoom Rooms.o E.g. Crestron Flex, Crestron Mercury, Poly, Logitech.• Zoom Integration Certification.• Cisco Video Conferencing endpoint deployment Main Duties and Responsibilities• Installation, configuration and testing of AV systems.• Produce and update technical documentation.• Review and advise on technical solution design.• Pre-site system staging configuration and testing.• System commissioning and handover.• Planning AV, IP networks, working with the client to ensure IT protocols and network security policies are adhered to• To be fully involved in all onsite installation activities without exception where assigned, this may at times include first or second fix tasks in advance of configuration works.• Excellent technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.• Ensure all works are completed to Company internal standards.• Excellent / Accurate interpretation of any provided technical documentation to ensure on-site install works are carried out correctly and accurately.• To ensure the termination and connection of all cabling and equipment is carried out to the highest standard, labelled, and installed neatly in accordance with standards.• Follow up directly any issues or technical questions with manufacturers.

Nowhere to progress in your current job, this company have a defined career paths from AV installation to project management. A global systems integrator, gold cisco partner, gold Microsoft partner, gold investors in people. A truly great company offering great prospects for AV Installation engineers. We are looking for an experienced AV insulation engineers to work for this high growth global systems integrator. You will be part of an insultation team who instal high end AV systems. If you have not passed your CTS no problem the company will get you through the qualification. This is a great opportunity for installation engineers to develop a longer term career. Experience Required• Minimum 3 years installing AV equipment.• 12 months experience specifically dedicated to setting up and configuring AV equipment.• High level of experience on-site implementing knowledge gained during technical training courses to the extent where multiple areas of individual expertise can be identified. Technical Background / Certifications Required• AVIXA CTS Exam ideally completed and passed.• Commitment to complete AVIXA CTS-I.• Crestron DM and NVX.• Crestron Toolbox Software for troubleshooting.• Biamp Tesira.• Q-SYS.• Dante Level 1, (Ideally Level 2).• Microsoft Teams and Zoom Rooms.o E.g. Crestron Flex, Crestron Mercury, Poly, Logitech.• Zoom Integration Certification.• Cisco Video Conferencing endpoint deployment Main Duties and Responsibilities• Installation, configuration and testing of AV systems.• Produce and update technical documentation.• Review and advise on technical solution design.• Pre-site system staging configuration and testing.• System commissioning and handover.• Planning AV, IP networks, working with the client to ensure IT protocols and network security policies are adhered to• To be fully involved in all onsite installation activities without exception where assigned, this may at times include first or second fix tasks in advance of configuration works.• Excellent technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.• Ensure all works are completed to Company internal standards.• Excellent / Accurate interpretation of any provided technical documentation to ensure on-site install works are carried out correctly and accurately.• To ensure the termination and connection of all cabling and equipment is carried out to the highest standard, labelled, and installed neatly in accordance with standards.• Follow up directly any issues or technical questions with manufacturers.

EMCOR UK are offering an engaging and dynamic role as part of the Training team on the GSK contract for a Technical Trainer. Job Purpose: Support the development of technical engineering staff to ensure the quality of their work through the provision of quality face to face and virtual training. Deliver custom made training on internal procedures to ensure compliance with procedures. Assess understanding of core policies, procedures and work instructions to ensure staff are capable of completing jobs according to appropriate instructions. Mentor and coach staff to build compliance and develop a culture of continuous improvement. Work with SME's, Instructional Designer, Training Manager and the client to deliver on a company wide training strategy that improves role-based competency. Responsibilities: Objectives: Work with the instructional designer to design targets role-based procedural training and assessments aimed at improving compliance in core areas. Deliver custom designed training and assessments to staff. Work with SMEs and Operations teams to identify staff and deliver support for staff where compliance failures have been identified. Work with the Training Manager, operations and compliance teams to identify needs/gaps and deliver training to address those needs/gaps. Coach/mentor staff who require additional support on as needed basis. Facilitate conversations and trainings utilising the expertise of SMEs to help ensure learning objectives are met. Plan and manage an internal training calendar, including booking staff onto training; maintaining attendance records; booking rooms/venues and arranging materials required. Maintain training records and reporting to appropriate client and regulatory standards. Raise and report incident and safety observation reports (SOR) when asked by EMCOR UK personnel. Promote continuous systems improvements and good practice. Work closely with other members of the account management team to deliver on collective business plans. Manage with a pragmatic and problem-solving approach to regulatory related matters and foster an understanding that quality arrangements are an integral part of business and operational efficiency. Promote improvement in existing work practices through ownership and commitment. When required, provide compliance team auditors with administrative support to ensure compliance with GSK R&D and EMCOR UK Quality policies, procedures and instructions. Provide support to Site Engineering Teams for Level 2, 3 and 4 audits as appropriate. Maintain contact with the compliance team through good communication and documentation Compile statistics for the monthly training report and submit to the Compliance Lead, Training Manager and Site Leads Provide information for workplace safety and advice on risks to health and welfare. Develop systems to ensure for equipment safety, that safe systems of work are in place, that articles and substances are safely used are properly stored when not in use and that those in the workplace are conversant and cooperate with required controls. Develop, cultivate and promote an attitude that accident prevention and damage control are an integral part of the business and operational efficiency. Encourage improvement in safe systems of work with the aim of preventing injury to personnel and damage to plant and property. To comply with the uniform and personal presentation policy. Creation of Excel, Microsoft Word document reports, forms or templates and PowerPoint presentations. Person Specification Previous experience of similar roles Excellent customer service skills Excellent communication skills - both verbal and written Drive for continuous improvement Enthusiastic and conscientious; with a team player attitude. Good level of IT literacy with knowledge of Microsoft Office and the ability to learn bespoke computer systems. Flexible attitude, with willingness to travel where required Facilitation skills Curriculum design and programme design skills Able to effectively evaluate the knowledge and skills of staff against stated learning objectives Thorough knowledge of technical, safety, or vocational capability relevant to an operational discipline within facilities management engineering Ability to inspire, motivate and provide technical leadership to a group of peers Highly organised and able to work independently Experience of working in a challenging fast paced corporate environment This job description is not an exhaustive list of responsibilities to be undertaken by the post holder and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the post. Travel to relevant contract site/s when required Benefits • 25 days annual leave • Pension schemes • Cycle scheme • Company sick pay • Flexible Working policy where applicable and feasible • Employee benefit discounts including childcare vouchers • Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career. • Staff canteen (subsidised) at Stevenage, Ware and Weybridge (Not sure about the other sites). • Discount on GSK Products in Onsite shop (Aqua fresh, Sensodyne, Voltarol,... ) • In Learning with (url removed) content (Linked in Learning), Career Innovation, Leading Edge - online platforms for professional development and growth • Creating Balance; our steering group promotes Diversity and Inclusion throughout our business. • Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress. • Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity. • Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work

Salary: Competitive, DoE Law Business Research are an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business. We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds. Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team as an IT Helpdesk Analyst! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with background in IT. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Analyst. The company also offers training and genuine career opportunities for those that excel. You will have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult queries and personalities. What you would be doing: Front line support - answering calls and emails from members of staff and providing initial guidance Logging all issues raised and providing end users updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Administering and creating users with Active Directory Maintain IT team documentation in coordination with the IT Manager Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit. Maintaining front line office IT equipment - laptops, desktops, thin clients, printers etc Physical assembly of new computers and IT equipment including network cabling Phone system support User inductions and training on Microsoft and 3rd party products What we are looking for: Essential: At least a year's experience in first line support on Microsoft platforms Experience of Active Directory - managing users and computers Experience of Microsoft Windows operating system, MS Office suite and MS 365 services Experience of using and supporting Microsoft Teams including its wider features Experience supporting users operating within a corporate network Excellent communication skills and the ability to deal with staff at all levels of the business Beneficial: Experience of or exposure to Exchange Online Sharepoint Online Salesforce Jira Mac support Supporting video conferencing equipment User training Thin client / RDS Professional certification (Microsoft, ITIL etc) In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes: 25 days holiday Private healthcare Cycle to Work scheme Season ticket loan Gym membership Pension Life Assurance To apply, please send your CV and supporting statement explaining why you are suitable for this role via the button below. We look forward to receiving your application.