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Customer Support Engineer page is loaded Customer Support Engineerlocations: UK - Renfrewtime type: Full timeposted on: Posted Todayjob requisition id: REQ30969 Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description At Teledyne Gas Measurement Instruments, we are on a lookout for a Technical Support Engineer with a background in gas detection or portable electronic instrumentation. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas detection instruments. What You'll Do: Provide specialized technical support for gas detection equipment via phone, email, and other channels. Diagnose and resolve issues related to gas detection instruments, ensuring high customer satisfaction. Work collaboratively across teams to streamline customer issue resolution. Accurately document interactions and maintain detailed customer records. Conduct on-site customer training, with travel up to 30%. Audit authorized Teledyne GMI Service Centers to uphold our standards. Offer comprehensive training on the usage, maintenance, and servicing of gas detection products. Take on additional responsibilities as directed by management. What We're Looking For: A degree in Engineering or a related field. Experience with gas detection equipment or portable electronic instrumentation. Strong understanding of engineering processes and the ability to support related software applications. Excellent communication and presentation skills. Proven ability to manage multiple tasks and prioritize effectively. Previous experience in customer support roles. Ability to travel internationally and domestically, with up to 30% travel. Fluency in English; additional languages are a plus. High proficiency in IT. Flexibility to occasionally work late afternoons to support American customers. Range of benefits include. Salary sacrifice-led pension plan that matches employee contributions up to 7%. Free life assurance cover at the value of four times basic annual salary. 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year). Internal reward and recognition scheme linked to internal benefits platform. Employee Assistance Programme. Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash). Competitive employee discounts platform that provides employees with discounts with leading brands/retailers. Cycle to Work scheme. Enhanced family-friendly benefits. Company sick pay.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions

Manufacturing Engineer Stockport Up to £55,000 plus excellent benefits including Future Proof Pension: We invest in your tomorrow with a generous 7% employer contribution (you add 4%). 33 Days of Freedom: Enjoy 25 days of annual leave plus 8 bank holidays - plenty of time to recharge, travel, or simply relax. Peace of Mind Sick Pay: After probation, you're covered for 4 weeks, rising to 8 weeks the longer you stay with us. Cycle to Work Perks: Save money, stay fit, and ride into the office with our cycle to work scheme. Life Assurance Security: Your loved ones are protected with cover worth 4x your annual salary. Half Day Fridays: Start your weekend early every week - because work life balance matters. Wellness Programme: Access resources, support, and initiatives designed to keep you healthy, happy, and thriving. This is a unique opportunity to play a leading role in driving automation and continuous improvement for one of the most exciting recession proof businesses in the UK with a fantastic order book! Key Responsibilities Lead the Robotic Welding Cell Project - Manage all stages of the project, from planning and procurement through to installation, commissioning, and full integration into the manufacturing workflow. Develop Manufacturing Solutions - Resolve build and quality issues with practical, shop floor tested solutions across fabrication and assembly environments. Implement Automation - Explore and deliver automation strategies that drive improvements in welding consistency, safety, and throughput. Process Optimisation - Improve dimensional stability through effective jig and fixture design, and data driven manufacturing process enhancements. Reduce Build Hours and Waste - Apply lean principles to reduce cycle time, tact time, and improve first time pass rates. Support Capital Investment Initiatives - Collaborate with cross functional teams to deliver successful outcomes on strategic investment projects. Design for Manufacturability - Provide early input into product design to ensure ease of manufacture and assembly. Standardise and Document - Develop and maintain standard operating procedures and technical documentation. What We're Looking For Degree or HND in Mechanical or Manufacturing Engineering (or equivalent). Demonstrated success delivering large scale automation or capital projects. Experience & knowledge of robotic systems. Deep understanding of welding processes. Skilled in interpreting welding drawings and GD&T. Why Join Us You'll be part of a forward thinking team at the forefront of automation and modern manufacturing, working on projects that directly impact the delivery of advanced engineering solutions. We offer a dynamic environment, opportunities for professional growth, and a chance to lead in the adoption of cutting edge technologies. Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as a DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £55,226 - £69,032, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're looking for Core Platform Technical Engineers who'll be responsible for managing and supporting the infrastructure and core services within the Azure cloud environment, as well as driving modernisation and automation efforts. This role focuses on platform engineering, including infrastructure-as-code (IaC), Azure Kubernetes Services (AKS), Terraform, managing domains, Active Directory (AD), DNS, authentication services, and program and change work. The Core Platform Technical Engineers will ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You'll also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform, ARM templates Expertise in managing and securing domain services, Active Directory, DNS, and authentication protocols. Familiarity with cloud platform automation tools and CI/CD pipeline integration (e.g., Azure DevOps, GitHub Actions). Hands-on experience with enterprise-grade Azure services, including compute, storage, networking, and monitoring solutions. Deep understanding of security best practices, including Azure security features and tools (e.g., Azure Security Center, Azure Policy, RBAC). Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. What's involved: You'll manage, monitor, and support core infrastructure and services within the Azure cloud environment. You'll oversee domain management, Active Directory (AD), DNS, and authentication services to ensure robust enterprise security and operational continuity. You'll implement infrastructure-as-code (IaC) practices to automate the deployment, configuration, and management of cloud resources. You'll develop, maintain, and optimise cloud infrastructure, ensuring it aligns with business needs and technology roadmaps. You'll lead efforts to modernise core infrastructure to support scalable, secure, and highly available platforms. You'll collaborate with other platform engineering teams and stakeholders to ensure platform stability and reliability. You'll develop, maintain, and optimise on Prem infrastructure in 1st Central offices You'll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and remediate issues affecting platform availability and performance. You'll track and report the status of ongoing incidents, keeping stakeholders informed of progress. You'll work with third-party providers and vendors as an extension of the internal team, ensuring seamless collaboration on incidents, issues, and platform improvements. You'll escalate and follow up with third-party providers on unresolved issues or ongoing incidents. You'll ensure third-party service agreements are adhered to, maintaining the required quality and efficiency levels. You'll provide feedback to third-party providers on service improvements, ensuring the best outcomes for platform operations. You'll manage and execute change management activities, ensuring seamless implementation of new services, updates, and system configurations. You'll take ownership of program work related to platform improvements, upgrades, and migrations within Azure and other supporting areas. You'll coordinate with business units, IT teams, and security teams to ensure program work aligns with business objectives and regulatory requirements. You'll provide technical advice and guidance during planning and execution phases of platform changes and upgrades. You'll drive the adoption of automation tools and processes to optimize infrastructure management and reduce manual tasks. You'll lead and implement modernization initiatives across platforms, ensuring integration with modern cloud-based technologies. You'll utilise IaC frameworks like Terraform, ARM templates, to ensure repeatable, scalable deployments of cloud resources. You'll collaborate with development teams to integrate continuous integration and continuous deployment (CI/CD) pipelines for improved infrastructure management. You'll partner with other platform engineering teams to provide operational support and troubleshooting for enterprise services. You'll collaborate with Cyber and Info Sec teams to ensure domain, AD, and DNS services adhere to security best practices and regulatory requirements. You'll engage with cross-functional teams, including developers, product managers, and business leaders, to understand requirements and translate them into technical solutions. You'll provide technical advice and mentorship to junior engineers and teams. You'll ensure the security, performance, and compliance of cloud services and infrastructure in Azure. You'll conduct regular platform reviews to identify optimization opportunities and ensure adherence to industry best practices. You'll troubleshoot and resolve platform-related incidents in a timely manner, ensuring minimal disruption to business operations. You'll implement and manage monitoring solutions to ensure high availability, reliability, and performance of core platforms. You'll create and maintain detailed documentation for platform configurations, standards, and procedures. You'll share knowledge across teams to facilitate continuous improvement and cross-team collaboration. You'll write and review knowledgebase articles, operational guides, and best practice recommendations for cloud infrastructure and services. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times. You'll be part of a 365/24/7 on-call to manage incidents, security alerts, and escalations as required. Experience & knowledge Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty) Demonstrable hands-on experience in platform engineering or cloud infrastructure management, specifically with Azure. Proven experience implementing IaC practices and managing cloud environments with a focus on automation and scalability. Experience working in an enterprise-level environment, managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform, ARM templates Expertise in managing and securing domain services, Active Directory, DNS, and authentication protocols. Familiarity with cloud platform automation tools and CI/CD pipeline integration (e.g., Azure DevOps, GitHub Actions). Hands-on experience with enterprise-grade Azure services, including compute, storage, networking, and monitoring solutions. Deep understanding of security best practices, including Azure security features and tools (e.g., Azure Security Center, Azure Policy, RBAC). Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: . click apply for full job details

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Role : QA/Automation Test Engineer Contract: 12 - 18 Month Fixed Term Contract Location : Remote first; with fortnightly to monthly face-to-face in Gloucester. Tech : C#, Azure, ADO, Playwright, Jmeter.As one of the largest insurance groups in the world and the fifth largest employee-owned business in the UK, we manage premiums on behalf of millions of clients across a wide range of product offerings and our development team work on solutions that innovate and put the user's needs at the forefront. Role As a QA/Automation Test Engineer, you'll be a key member of one of our agile product teams, helping to shape the future of our digital platforms. You'll use your expertise in C# , Playwright, and Microsoft Azure to build scalable, high-performing, and user-centric applications. Your role will be pivotal in driving a quality-first mindset, embedding test automation into every stage of the development lifecycle, and championing continuous delivery practices.You'll collaborate closely with engineers, product managers, and QA peers in a supportive environment that values knowledge sharing and cross-team learning. As a senior member of the team, you'll also mentor and coach others, contribute to architectural decisions, and help raise the bar for quality and delivery across the board. Key Responsibilities: Design, build, and maintain robust automated test frameworks using tools like Playwright, SpecFlow, and Postman . Collaborate with developers and product teams to define test strategies and acceptance criteria. Promote a shift-left approach and embed quality throughout the software development lifecycle. Participate in agile ceremonies and contribute to planning, refinement, and retrospectives. Lead by example in implementing CI/CD practices and improving test coverage. Mentor and support junior team members, helping them grow into senior roles. Contribute to architectural and technical design discussions, presenting ideas to the wider team. Continuously improve testing processes and introduce innovative practices. About you: You will have a strong understanding of the test pyramid and a myriad of testing techniques (Smoke, white-box, performance, exploratory etc). You will have demonstrable experience working with C# or other object oriented language Experience implementing end to end tests with testing frameworks such as Playwright, SpecFlow etc. You are comfortable working closely with software engineers. A keen eye for detail and a focus on putting end users first. You have had exposure to cloud technologies (preferably Azure) A strong communicator and facilitator. An understanding of agile development methodologies Genuinely believes in the value of continuous delivery practices and iterative development based on feedback. Strong documentation skills in generating acceptance criteria, test plans, and test cases Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 25 days holiday (plus bank holidays), pro-rated for part year service A set of core benefits, designed with your health and financial protection in mind: + Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen + Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury + Contributory pension scheme - 5% employer contribution and 5% employee contribution + Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: + Discounts on gym membership across the UK + Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase + Access to discounted personal health policies - Critical illness, private medical, dental plans + A range of insurance products available commission free, including home, motor, travel and specialist vehicles + Access to hundreds of high-street retailer discounts + Employee Assistance Programme (EAP) to support employees outside of workA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Fixed Term Contract (Fixed Term)

Verisk is looking for a passionate, motivated individual to join the dynamic, client facing Model Product Management team in London as a Senior Model Product Manager. You'll play a vital role in coordinating the development of Verisk's natural catastrophe models having opportunities to drive the scope, monitorthe execution and facilitate the implementation. You'll be at the forefront of bringing these complex and interdisciplinary models to market, ensuring a customer-focused approach throughout the process. This position comes with leadership responsibilities throughout the model lifecycle to drive adoption. Responsibilities Foster close relationships with all key market constituents (customers, consulting, research, engineering, QA & business development) to ensure model strategy currency and relevance. Be responsible for the collection of model feedback by developing close relationships with clients built on regular interactions, and through collaboration with the Consulting and Client Services team. Conduct thorough business analysis for proposed models and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices, and product development timelines. Develop a business case for new models and ensure the scope of updates aligns to the diverse needs of our existing and prospective clients. Deliver technical model presentations and answer model questions from varied audiences to support new licence opportunities, model evaluation, and assist clients with theregulatory requirements for a major model change. Coordinate the model change management support for London and European market clients. Work with the wider MPM team to ensure effective resources are available to support clients with adopting the updated models in a timely manner. Be a spokesperson for Verisk at industry and academic conferences, giving thought leadership based presentations with a model focus and participate in panel discussions. Represent Verisk within wider industry working groups. Collaborate with the Research teams to understand how the latest science and innovation can address market needs and translate into (model as a) product requirements and positioning. Work closely with the Regulatory and Consulting and Client Services teams to understand market needs for model adoption, periodic regulatory questionnaires and general insurance/climate stress test reporting. Collaborate with the Research team and be responsible for finding effective and timely solutions. Work closely with other Verisk business units that have adjacent solutions that serve the same markets as the model, collaborate on go to market plans and discuss model product synergies and future innovations. Explore opportunities to use model data-as-a-service within model evaluation, parametric insurance and in underwriting tools, with a primary focus on London, Europe and International markets. Be a key player in defining use cases, delivery mechanism and establishing libraries of existing and future data products. Qualifications 7+ years insurance industry experience 5+ years working with CAT modeling products Knowledge of the Lloyds market is preferred Technical knowledge of multiple natural hazard models (including but not limited to hurricane, earthquake, flood, wildfire, severe thunderstorm) Proficiency and passion in oral and written communication, including the ability to articulate complex topics in a concise and easily understandable way. Skilled in the identification of client use cases, product value add and the execution of innovation. Demonstrated ability in managing long term complex projects that include cross functional teams to successful completion. Ability to balance multiple projects simultaneously. The ability to motivate and inspire innovative discussions amongst colleagues is desirable. Direct Product Management experience (including Agile practices) is preferred A commitment to a client facing role. Graduate degree in a STEM field (PhD desirable but will consider Master's degree holders with the right mix of experience) Ability to code in languages such as SQL, R, Python will be beneficial. Knowledge of ArcGIS would be desirable. Knowledge of Touchstone and Touchstone Re is desirable but not essential. About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events. Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Overview A career at Loftware is more than just a job -it's an opportunity to help shape the supply chain of the future. About the role Loftware is expanding its worldwide 24x7 Cloud Operations Team and we are looking for a technically motivated Cloud Operations Engineer with a strong cloud-based Linux and Windows knowledge. The Cloud Operations Engineer will be hands-on and involved with building, maintaining, and troubleshooting customer environments for mission-critical application use across the range of cloud platforms used by Loftware, including AWS and Azure. The Cloud Operations Engineer is someone that is a team player with the desire and passion for modern technology and keen to take on large-scale responsibility for the cloud environment. The Cloud Operations Engineer will work with the rest of the Cloud Operations team and alongside QA and Development to continually improve automated infrastructure and application deployment, to build and maintain reliable cloud infrastructure and services and to manage the highly available and scalable solutions that Loftware customers rely on. This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud. Location: United Kingdom, Reading or Remote. Please note: Visa sponsorship is not available for this role. Responsibilities Help continue to improve monitoring systems in AWS, Azure, and our other cloud environments to track the health and performance of cloud-based applications and infrastructure. Develop cloud-based alerts to proactively identify and address issues before they impact users. Develop and maintain automation tools to streamline operational tasks with Terraform and Ansible Implement security best practices and compliance standards for our AWS, Azure, and other cloud environments. Continuously assess and mitigate security risks and vulnerabilities. Create, maintain, and execute disaster recovery plans and backup strategies to ensure data and service continuity. Collaborate with software engineers to improve the reliability and resilience of applications through code and architecture changes and help identify performance bottlenecks to optimize applications and infrastructure. Help define and configure cloud-based networking to customer devices and data systems that are sat outside of our cloud environments (VPN, direct connect, transit gateways) Respond to and resolve incidents quickly to minimize service disruptions and conduct post-incident analysis to identify the root causes and prevent similar issues in the future. Participate in an on-call rotation to address critical incidents outside of regular business hours to provide on-call support. Required qualifications 5+ years of related work experience Cloud Platform experience: AWS and/or Azure OS experience: Linux and/or Windows Fluency in English, written and verbal Preferred technical experience Scripting: Python, Java, Bash, .NET/C#, Powershell IAC and Automation: Terraform, Terragrunt, Ansible, Rundeck, Jenkins Cloud-native technologies: RDS, Microservices, Serverless computing Who we are Loftware's end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain; our solutions are used to print over 51 billion labels every year. Offering the industry's most comprehensive digital platform, with SaaS, cloud-based and on-premise solutions, Loftware redefines how enterprises create, manage and print complex labeling and packaging artwork and scale across their operations. Loftware solutions integrate with SAP, Oracle, and other enterprise applications to produce mission-critical barcode labels, documents, RFID smart tags and packaging artwork. Our combined platform - whether for labeling, artwork management or both - enables customers to uniquely meet regulatory mandates, mitigate risk, reduce complexity, ensure traceability, improve time to market and optimize costs as they meet customer-specific, brand, regional and regulatory requirements with unprecedented speed and agility. Loftware is a multinational corporation with entities in the US, Slovenia, the UK, Germany, Singapore and China. We win with inclusion At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities. Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team. We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development. with Loftware and apply today!

Client Service Delivery Manager Permanent employee, Full time UK and Edinburgh Head Office £40,000 - £50,000 per year Job Description Who We Are At SmartPA, we don't just provide support - we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations. With a vibrant, client focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you're ready to challenge the status quo and create meaningful impact, we want to hear from you! Key Responsibilities and Skills What You'll Do The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client facing department, you'll be the heartbeat of our business - delivering high impact, tailored support to a key client account daily. In the role of Client Service Delivery Manager, you'll take ownership of team performance and service delivery excellence. You'll oversee day to day operations, solve challenges proactively, and ensure your team consistently delivers measurable value and positive results for our clients. This particular role is assigned to one of our 'dedicated' clients, meaning you will be representing our brand, whilst working very closely with a global tech giant. This leadership role is responsible for the overall performance of the team, crucially ensuring client happiness, flawless brand representation, and continuous service quality improvement. What Your Day Will Look Like Client Relationship & Advocacy: Serve as the point of escalation and liaison for key clients, actively managing expectations and ensuring proactive, solution focused service delivery mindset is maintained across the team. Performance Leadership: Lead, mentor, and manage the service delivery team, fostering a culture of high performance, accountability, and alignment with company and brand standards. Continuous Improvement (CI): Utilize feedback (internal audits, QA reports, and client surveys) as actionable intelligence to identify service gaps and drive a formal, continuous improvement agenda. Quality & Brand Governance: Ensure every client interaction and deliverable meets rigorous quality standards, thereby safeguarding and enhancing brand reputation. Technology Utilisation: Champion the adoption of relevant technology and AI tools to streamline workflows, predict issues, and improve service efficiency. Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines. Skills About You You are a natural leader and a dedicated client advocate who measures success by client retention and satisfaction scores. You operate with a continuous improvement mindset, using data and technology to not just react to problems, but to proactively engineer solutions. You are a clear, diplomatic, and inspiring communicator, capable of driving change at both the team and client levels. Experience What You'll Need Your experience is key but your attitude is what sets you apart. Essential: Proven experience in a Service Delivery Management, Account Management, or similar client facing leadership role. Demonstrated ability to utilize client feedback and data to implement measurable service improvements. Strong leadership skills with experience managing, motivating, and developing a service oriented team. Excellent understanding of the correlation between service quality, brand representation, and business success. Exceptional communication, negotiation, and conflict resolution skills. Desirable: Experience leveraging technology, automation, or low code tools to improve service efficiency and client proactivity. Formal training or certification in Continuous Improvement methodologies. Experience with quality assurance frameworks and service level agreement (SLA) management. Work Remotely Yes Salary £40,000 - £50,000 (depending on experience) Schedule Monday - Friday: 2:00 pm to 10:30 pm (UK time), aligned to cover the 9:00 am to 5:30 pm (EST) business day. Job Type Full time, Permanent (37.5 hours per week) What's in it for you? At SmartPA we believe in rewarding talent and supporting your growth. Competitive Salaries Yearly Bonuses based on company, department, and individual performance. Department based incentives. Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location, we're open to discuss options that work for you! 33 Days Holiday: Because rest fuels greatness. Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry. About us At SmartPA we provide industry leading administrative and business support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world's largest talent pool, whilst raising standards and inspiring growth across our marketplace. We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world class back office services. Whether you want flexible working hours, increased income, better work life balance or minimised childcare costs, SmartPA enables you to achieve your goals.

We are seeking a highly experienced Advanced Laboratory Automation Specialist to join the Laboratory Automation Team within the Sequencing Operations Research and Development group. This role will maintain, optimise, and continuously improve automated liquid handling workflows across Scientific Operations (SciOps), enhancing efficiency, reliability, and scalability. It will also provide technical direction and mentorship, driving continuous improvement and operational excellence. About the role: As an Advanced Automation Specialist, you will be responsible for maintaining and optimising automated liquid handling workflows across SciOps. You will drive the delivery of continuous improvement by developing and refining methods, ensuring our automation infrastructure remains robust and adaptable to evolving scientific needs.Working closely with SciOps operational teams, you will generate proof-of-concept data, validate solutions, and communicate results to key stakeholders including senior management. You will provide technical direction and mentorship to Laboratory Automation Specialists, fostering a collaborative and accountable team culture that promotes professional growth, best practice, and continuous learning.You will take an agile approach to changing requirements, supporting operational continuity while embedding sustainable improvements across the automation fleet. Essential Skills: BSc. (or equivalent) in a biological science or equivalent experience. Extensive experience with laboratory automation and liquid handling. Proficient in designing and writing complex methods on automated liquid handling platforms (e.g., Hamilton, Agilent Bravo, Tecan, Beckman, etc.). Experience optimising and critically assessing liquid handling methods to meet desired requirements and specifications. Experience in communicating ideas, KPIs, and trends effectively both through written and verbal presentations. Ability to work in an independent manner under minimal supervision. Proven track record coaching and developing others to support independent working and ownership. Evidence of strong teamwork skills, including the ability to build constructive relationships and support colleagues in achieving common goals. Effective communicator and influencer, with the ability to develop and maintain relationships inside and outside their area of expertise. Background in automating Next Generation Sequencing (NGS) and/or cell-based assays. Strong understanding of NGS technologies and/or cell and molecular biology techniques. About you: You will be an experienced laboratory automation specialist with a strong background in supporting day-to-day operations within a complex laboratory environment. You will have extensive knowledge and experience of method writing on large liquid handling platforms (e.g. Hamilton, Agilent Bravo, Tecan, Beckman, etc.) within the context of high-throughput pipeline development. You will have the ability to balance shifting priorities while providing direction and mentorship to a team of Laboratory Automation Specialists. You will be confident in troubleshooting and optimising automated workflows, critically assessing performance data, and translating insights into practical improvements that enhance reliability and efficiency.You will be proactive, adaptable, and solutions-focused, thriving in a fast-paced environment where collaboration, clear communication, and effective prioritisation are essential. You will have a strong focus on continuous improvement, fostering a positive team culture, and supporting the professional development of others.The two divisions relevant to this role are Cellular Operations (CellOps) and Sequencing Operations (SeqOps). CellOps specialises in large-scale cell biology research and is continually evolving to meet the changing needs of the Institute. To date, the focus has been scaling cell culture, cell line engineering, cell model derivation and differentiation, whole-genome CRISPR screening, and flow cytometry. SeqOps is responsible for generating high-quality genomic data and resources by transforming ambitious experimental concepts into robust pipelines that support the Institute's scientific objectives. From cancer research and single-cell analysis to studies of parasitic organisms and endangered species, our sequencing teams leverage specialist expertise across a wide range of technologies and applications, including short-read and long-read sequencing, single-cell platforms, and spatial genomics.The Laboratory Automation Team resides within the SeqOps Research and Development group, which serves as the entry point for new technologies to SciOps. The team evaluates and implements novel methods and automated workflows to optimise the efficiency, quality, and throughput of all incoming technologies, ensuring maximum benefit for researchers across the Institute. / Other Information: Salary range: £40,523 - £48,629 Contract Type: Permanent Application Process: Please include a cover letter along with your CV including details on how your knowledge, skills and experience match the requirements of the role.Closing date: 16th December Hybrid Working at Wellcome Sanger: We recognise that there are many benefits to Hybrid Working; including an improved work-life balance, with more focused time, as well as the ability to organise working time so that collaborative opportunities and team discussions are facilitated on campus. The hybrid working arrangement will vary for different roles and teams. The nature of your role and the type of work you do will determine if a hybrid working arrangement is possible. Equality, Diversity and Inclusion: We aim to attract, recruit, retain and develop talent from the widest possible talent pool, thereby gaining insight and access to different markets to generate a greater impact on the world. We have a with the following staff networks, LGBTQ+, Parents and Carers, Disability and Race Equity to bring people together to share experiences, offer specific support and development opportunities and raise awareness. The networks are also a place for allies to provide support to others.We want our people to be whoever they want to be because we believe people who bring their best selves to work, do their best work. That's why we're committed to creating a truly inclusive culture at Sanger Institute. We will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive. Our Benefits: We are proud to deliver an awarding campus-wide employee wellbeing strategy and programme. The importance of good health and adopting a healthier lifestyle and the commitment to reduce work-related stress is strongly acknowledged and recognised at Sanger Institute.Sanger Institute became a signatory of the International Technician Commitment initiative In March 2018. The aims to empower and ensure visibility, recognition, career development and sustainability for technicians working in higher education and research, across all disciplines. BenefitsWe offer an attractive benefits package at the Wellcome Sanger Institute. We appreciate the importance of achieving work-life balance and support this with a number of family and carer-friendly policies. Plus a flexible working policy for those who may wish to amend their working pattern or arrangement.

The Associate is responsible for the design, implementation, maintenance, and support of the Bank's platforms and software solutions. The Associate plays a critical role within the squad, taking a lead on designing, developing and optimising EBRD's infrastructure and software solutions within their own value stream. The Associate provides guidance to individual contributors, and works closely with other multi-functional teams and business product owners, to deliver high quality, product aligned services, that meets our users' needs. The role may involve leading small projects and the individual is expected to be proficient in software design and ability to implement CI/CD pipeline, Infrastructure as Code (IaC) or technologies within their specialism. Accountabilities & Responsibilities Simplify to amplify: Working within the squad and across other multi-disciplinary teams, the Associate openly questions complexity within and across teams and aims to simplify. The Associate works with business Product Owners to challenge current processes and requests which add no real value and is open to similar challenges from others. The Associate adopts and role models a "progress over perfection" approach across the team to emphasize the importance of continuous and incremental improvements. The Associate is comfortable taking swift decisions within their sphere of responsibility and instils trust in others to encourage them to take their own. The Associate understands the power of the team and the need to support decisions made, even when these may not be ones they would personally make. The Associate recognises that enabling the team to take swift decisions more efficiently, increases EBRD's agility and our ability to deliver value quicker. Listen well and speak up : The Associate helps to create a continuous learning and growth culture where each team member feels safe to share their different perspectives and people do not fear being judged. They encourage and facilitate dialogue and share feedback positively, constructively and respectfully. They role model these behaviours. Collaborate smartly : The Associate takes an active role in establishing and encouraging a collaborative culture across a squad, mentoring new team members and fostering productive working relationships with peers in other multi-disciplinary teams. The Associate builds close relationships with critical business Product Owners and SMEs and constantly seeks to improve the delivery of services to the Business. Engineering Excellence : The Associate brings in-depth knowledge and experience and uses this to enable others within the team to be successful, though remains humble and is proactive in keeping updated with the latest technologies, tools and best practices within their field. The role will mentor and guide less experienced engineers, fostering a culture of technical excellence, innovation and learning. The role will work with colleagues to understand business needs, design optimal engineering architectures and ensure engineering quality throughout the lifecycle. Agile Ways of Working : The Associate is an established agile practitioner and will help the squad to adopt Agile Ways of Working. The role will build and maintain high-performing teams focused on delivering continuous value to our business whilst enabling teams to learn how to adopt an adaptive and iterative approach using experimentation and metrics to help learning and continuous improvement. Managing cost and budget: The Associate will follow the appropriate tooling to track time and effort. The Associate will not be directly responsible for budget management however would be responsible for effectively managing the value from technology and delivery partners. Quality at our core : The Associate ensures that technical excellence and a quality assurance mindset are embedded with their own and the team's work. This involves a strong focus on automation and use of industry best practices such as Test Driven Development to embed the mindset of accountability across the development lifecycle. Secure First : The Associate actively promotes and ensures engineering activities are fully aligned with EBRD Cyber and IT Security policies and procedures, and works to embed a DevSecOps culture and working practices. Working closely with IT security, engineering peers and architecture, the role will ensure that key security controls, toolchain automation, and risk/threat analysis is carried out at every stage of the work done by the team. Drives User Experience : The Associate ensures that services which are being developed and supported are based on user needs, which are captured in user stories and acceptance criteria. This helps keep users at the centre of engineering efforts, and enables teams to align with established user journeys and user experience goals, in support of business requirements. Knowledge, Skills, Experience & Qualifications Education and Qualifications Networks - Network Security Technology experience in this area includes but is not limited to: Perimeter Security, including firewalls, intrusion detection/ prevention (IDS/IPS), anti-malware and threat prevention (Check Point, Palo Alto Networks and Cisco). Cloud network security (Check Point and Microsoft Azure). Web Application Firewalls (WAFs) - SaaS / on Prem / Azure. SSL VPNs. Secure Access Service Edge (SASE). Macro and micro network segmentation and tagging. Load balancing, including Global Server Load Balancing (GSLB). Network Access Control (NAC) covering 802.1x, profiling and MAB. Wi-Fi security (encryption / authentication / IPS). RADIUS and TACACS authentication. PKI infrastructure / certificate deployment and operation. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; A working culture that embraces inclusion and celebrates diversity; An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Job Segment: Network Engineer, Embedded, Sustainability, Testing, Engineer, Engineering, Technology, Energy

This isn't your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We're aiming to become Germany's second bootstrapped unicorn. Almedia is already Europe's fastest-growing company in 2025 (FT1000). We are building the future of marketing by rewarding our community of over 60 million users for engaging with our advertisers' products. We are offering a new way to acquire users for the biggest companies in the world. At Almedia you'll: Own way more, way earlier - you'll be trusted with responsibility fast. Push harder, get further - this isn't a 9-5. We highly reward intensity. Join a rare environment - you will work with ambitious high-speed, high-ownership people. Fully present - we're 5 days a week in the office to build the energising momentum we need. Senior Data Scientist We're looking for a Senior Data Scientist to join our growing team in Berlin and help improve our product and data capabilities. You'll work hands-on with modelling and analytics to help the team understand user behaviour, optimise incentives, and build scalable, data-driven solutions. What You'll Work On Build and implement machine learning models that personalise recommendations and optimise user performance, engagement, and conversion Develop and optimise incentives and reward structures to motivate and retain users while improving in-app ROAS Collaborate with data analytics and engineering to improve data pipelines, visibility, and traceability Contribute to technical best practices including documentation, measurement plans, and experimentation frameworks Support KPI definition to ensure models, dashboards, and analyses have a clear purpose and measurable impact Your Role Own individual projects and features from design to implementation Collaborate closely with product managers, engineers, and other data scientists to integrate models and insights Assist in refining architecture and processes to improve scalability and efficiency Participate in technical discussions and contribute ideas for optimisation You Have Experience building and deploying machine learning models in a product-focused environment (Gaming, AdTech, or incentive-based systems preferred) Strong statistical and modelling knowledge for experimentation, uplift modelling, and causal inference Familiarity with modern data stacks and workflows (e.g., DBT, Airflow, Kubernetes) Proficiency in Python and SQL, with experience on cloud platforms (GCP preferred) Ability to collaborate effectively across teams and communicate technical concepts clearly Bonus Points For Hands on experience with ML pipelines, model deployment, or adtech systems Exposure to payout, reward, or incentive systems Passion for gaming, data driven experimentation, and automation Why Almedia? Scale With Almedia: Have a real impact and grow alongside a startup that has been profitable from day one. High Growth Environment: We encourage all staff to take ownership of projects and consistently raise the bar. Do More, Get More: Generous bonus scheme to ensure great, proactive work is valued. We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.