Unified Support Ltd
Maidenhead, Berkshire
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. The Benefits: Salary up to 40K based upon experience 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company pension our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance in the day Tools & PC supplied Bupa Health care after 6 months including dental cover 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus which has financial goals, once a successful candidate has passed their probationary period then you are eligible to participate when the company hits the targets, this is not a contractual bonus but today the value is 10% of base salary. Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types. Audio Visual Service Engineer Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP JBRP1_UKTJ
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. The Benefits: Salary up to 40K based upon experience 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company pension our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance in the day Tools & PC supplied Bupa Health care after 6 months including dental cover 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus which has financial goals, once a successful candidate has passed their probationary period then you are eligible to participate when the company hits the targets, this is not a contractual bonus but today the value is 10% of base salary. Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types. Audio Visual Service Engineer Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP JBRP1_UKTJ
Engel Machinery
Career Opportunities with Engel Machinery ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America! Job Summary: Provides training to ENGEL Field Service Technicians on the proper installation, start-up, maintenance, and troubleshooting of ENGEL injection molding and automation equipment. This is a key role that will also travel around the US to help support the apprenticeship program, help develop further trainings, and support the Field Service Technicians in their ongoing training. Essential Duties and Responsibilities: Leads technical instruction to Technicians on location at the York, PA Technician training center Trains technicians on technical information related to ENGEL machinery, including hydraulics, pneumatics, electrical, electronics, safety, mechanical, machine controller, hardware, software, automation, quality standards, and proper documentation of tasks Uses the ENGEL global STT standard training curriculum as the basis for all trainings. Utilizes personal experience and expertise to bring the curriculum to practical exercises carried out on dedicated training equipment (machines and automation) which are located at ENGEL training centers, primarily in York, PA In addition to hands-on training uses a variety of methods to train, including visual aids, computer presentations, projector, charts, manuals, presentations and demonstrations Develops training material for continuous improvement and enhancement of the training program Identifies gaps in the training material, then partners with other trainers and training departments abroad to improve the program Secures the necessary schematics and other documentation to support training needs. Studies and prepares to deliver top quality training courses on a consistent basis Partners with other ENGEL CSD colleagues and departments to continually develop as a trainer and enhance the program with accurate information Stays current with global service information, ENGEL designs, and advanced technical training topics to keep the training relevant to our market needs Partners with CSD leadership on scheduling and trainee documentation Course schedules will be created on an annual basis. The trainer has considerable input on the schedule of courses, number of trainees per course, and assigning trainees to proper class groups The trainer will participate in pre-training reviews of incoming trainees to prepare the course content based on needs. Furthermore, the trainer will participate in post-training reviews to assess trainee growth, including ratings and documentation of trainee success which is subsequently shared with trainees at the conclusion of trainings Serves as a field training resource to bolster ENGEL's technician onboarding and development In addition to in-house training, the trainer will travel to active service assignments to work with technicians in the field During field training visits the trainer will serve as a coach and mentor to technicians, assessing growth and comprehension of technical topics, confirming technicians demonstrate proper task completion in the field Based on field assessments the trainer will work with the technicians and their respective managers to develop individualized training plans to ensure our technicians continue to grow their skills and confidence in the field Responsible for the technician apprenticeship program in collaboration with CSD leadership Ensures apprentices complete all relevant on the job training requirements Partners with service managers to ensure a diverse training experience in the field Works with apprentices, providing regular feedback regarding their mastery of skills and progress Works with our apprentice training school to ensure proper course selection Collaborate with HR to ensure administrative requirements are met and deliver required information to stay on track towards completion of the program Participates in the apprentice recruiting process Performs other duties or special projects as required or as assigned by a supervisor. QUALIFICATION REQUIREMENTS Educational/Training Requirement: High school diploma or equivalent 2 years of trade school and/or completion of post-secondary education preferred Experience: Minimum 10 years related plastics industry experience is required, preferably in field service and/or learning and development. Licenses/Certifications: Driver's license with Real ID endorsement Passport Knowledge, Skills, and Abilities: Proficient in presentation packages such as MS PowerPoint, Excel and Word as well as ENGEL software systems. Experience with tools such as gauges, multimeters, micrometers, vernier scales and general technician tools is required. Experience with projectors, audio systems and computers are required. Excellent communication skills needed to work with other ENGEL employees and departments on a regular basis. External communications with customers and technical training schools Awareness of professional and safety standards (e.g., OSHA, ISO, CSO and ANSI) is a must. Strong customer service mentality Ability to be resourceful and to seek out training improvements OTHER REQUIREMENTS Travel Requirements: Domestic travel - up to 50% International travel - less than 10%, primarily to headquarters or other ENGEL training centers WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing . We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you. ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL's turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.
Career Opportunities with Engel Machinery ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America! Job Summary: Provides training to ENGEL Field Service Technicians on the proper installation, start-up, maintenance, and troubleshooting of ENGEL injection molding and automation equipment. This is a key role that will also travel around the US to help support the apprenticeship program, help develop further trainings, and support the Field Service Technicians in their ongoing training. Essential Duties and Responsibilities: Leads technical instruction to Technicians on location at the York, PA Technician training center Trains technicians on technical information related to ENGEL machinery, including hydraulics, pneumatics, electrical, electronics, safety, mechanical, machine controller, hardware, software, automation, quality standards, and proper documentation of tasks Uses the ENGEL global STT standard training curriculum as the basis for all trainings. Utilizes personal experience and expertise to bring the curriculum to practical exercises carried out on dedicated training equipment (machines and automation) which are located at ENGEL training centers, primarily in York, PA In addition to hands-on training uses a variety of methods to train, including visual aids, computer presentations, projector, charts, manuals, presentations and demonstrations Develops training material for continuous improvement and enhancement of the training program Identifies gaps in the training material, then partners with other trainers and training departments abroad to improve the program Secures the necessary schematics and other documentation to support training needs. Studies and prepares to deliver top quality training courses on a consistent basis Partners with other ENGEL CSD colleagues and departments to continually develop as a trainer and enhance the program with accurate information Stays current with global service information, ENGEL designs, and advanced technical training topics to keep the training relevant to our market needs Partners with CSD leadership on scheduling and trainee documentation Course schedules will be created on an annual basis. The trainer has considerable input on the schedule of courses, number of trainees per course, and assigning trainees to proper class groups The trainer will participate in pre-training reviews of incoming trainees to prepare the course content based on needs. Furthermore, the trainer will participate in post-training reviews to assess trainee growth, including ratings and documentation of trainee success which is subsequently shared with trainees at the conclusion of trainings Serves as a field training resource to bolster ENGEL's technician onboarding and development In addition to in-house training, the trainer will travel to active service assignments to work with technicians in the field During field training visits the trainer will serve as a coach and mentor to technicians, assessing growth and comprehension of technical topics, confirming technicians demonstrate proper task completion in the field Based on field assessments the trainer will work with the technicians and their respective managers to develop individualized training plans to ensure our technicians continue to grow their skills and confidence in the field Responsible for the technician apprenticeship program in collaboration with CSD leadership Ensures apprentices complete all relevant on the job training requirements Partners with service managers to ensure a diverse training experience in the field Works with apprentices, providing regular feedback regarding their mastery of skills and progress Works with our apprentice training school to ensure proper course selection Collaborate with HR to ensure administrative requirements are met and deliver required information to stay on track towards completion of the program Participates in the apprentice recruiting process Performs other duties or special projects as required or as assigned by a supervisor. QUALIFICATION REQUIREMENTS Educational/Training Requirement: High school diploma or equivalent 2 years of trade school and/or completion of post-secondary education preferred Experience: Minimum 10 years related plastics industry experience is required, preferably in field service and/or learning and development. Licenses/Certifications: Driver's license with Real ID endorsement Passport Knowledge, Skills, and Abilities: Proficient in presentation packages such as MS PowerPoint, Excel and Word as well as ENGEL software systems. Experience with tools such as gauges, multimeters, micrometers, vernier scales and general technician tools is required. Experience with projectors, audio systems and computers are required. Excellent communication skills needed to work with other ENGEL employees and departments on a regular basis. External communications with customers and technical training schools Awareness of professional and safety standards (e.g., OSHA, ISO, CSO and ANSI) is a must. Strong customer service mentality Ability to be resourceful and to seek out training improvements OTHER REQUIREMENTS Travel Requirements: Domestic travel - up to 50% International travel - less than 10%, primarily to headquarters or other ENGEL training centers WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing . We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you. ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL's turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.