Head of Operations Location: London Salary: Up to £100,000 Vacancy Type: Permanent, Full Time, Monday - Friday 9 - 5 Closing Date: 25 th January 2026 The company is pleased to support another distinguished client in the membership and association sector to fill their latest opportunity. Please apply if you believe you have the experience for this role or share it with someone else who might be interested in it. Longlisted CVs will be shared directly with the client and you may be contacted directly by them - although please note you may be required to submit a covering letter. Recruiting ASAP and actively reviewing candidates. If you are interested in this role and believe you have the experience and skills required please submit an up to date CV. Due to the volume of applications if you do not hear back within 5 days of submitting please consider it unsuccessful on this occasion. About the client A leading international trade association representing thousands of members. The Role This is a senior leadership opportunity at the heart of a respected international membership body, where operational excellence underpins the credibility, stability, and global reach of the organisation. As Head of Operations, you will take responsibility for the smooth running of governance, finance, HR, digital systems, and member facing services - ensuring that a diverse, worldwide membership can rely on high quality support and robust organisational infrastructure. Your remit spans everything from overseeing the London office and managing key suppliers to strengthening compliance, modernising internal processes, and driving improvements in digital capability and cybersecurity. You'll work closely with senior leaders, support the Board and committees, and lead a small team to deliver efficient operations that enable the organisation to thrive in a fast moving international environment. This is a role for someone who enjoys variety, influence, and the chance to shape how a global membership organisation delivers value. With at least 10 years' experience in a similar role, you will be highly organised, a good team player, confident and adaptable to the diverse needs of a global organisation. This role includes line management of 2 members of staff. Key Responsibilities: Governance and Council Support: Coordinate all Council and AGM meetings, manage Companies House filings, verify new directors, prepare agendas and Council papers, and organise annual nominations, ballots, and training. Finance: Act as an authorised banking user; support payment processing and audits; coordinate end-of-year accounts and statutory filings; minute Finance Sub-Committee meetings. HR, Health and Safety: Maintain staff records; manage inductions, policies, and contracts; issue salary letters and KPIs; organise performance reviews and recruitment; oversee health and safety compliance and training. Operations and Contract Management: Line-manage the Operations Manager; manage the listed building and service contracts; maintain multi-year maintenance plans; authorise invoices. Technical Support: Serve as the central contact for IT, CRM, and website providers; lead digitalisation strategy; develop AI usage guidance; manage cybersecurity and staff IT training. Approved Registers and Sustainability: Oversee key services, including the Approved Registers scheme; support sustainability initiatives and data collection; promote services in collaboration with internal teams. Membership and Insurance: Process membership applications and sanctions checks; manage member communications; lead insurance renewals and claims, including staff health coverage. Proofreading: Proofreading all publications prior to publication Additional Duties: Line manage 2 members of staff, proofread publications; attend external trade events; contribute to strategic decision-making as part of the Senior Management Team. What is offered Competitive salary Private health insurance 25 days annual leave Generous pension contributions Professional development and CPD opportunities A collaborative and supportive work environment The chance to influence strategy and shape the future of an international trade association About You The ideal candidate will have: 10+ years' experience at senior management level Relevant professional qualifications and memberships Experience of managing and maintaining an office building and all associated contracts Experience of line managing a team Exceptional administration skills Extensive IT literacy and experience of working across multiple systems, including CRM and CMS packages, video conferencing and Microsoft Office Experience of working in a membership organisation Experience of working with committees Ability to plan, prioritise and deliver to tight deadlines Excellent interpersonal and ambassadorial skills Experience of managing budgets Flexible, positive and team-centred attitude Willingness to travel including some evening/weekend work To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.
Jan 21, 2026
Full time
Head of Operations Location: London Salary: Up to £100,000 Vacancy Type: Permanent, Full Time, Monday - Friday 9 - 5 Closing Date: 25 th January 2026 The company is pleased to support another distinguished client in the membership and association sector to fill their latest opportunity. Please apply if you believe you have the experience for this role or share it with someone else who might be interested in it. Longlisted CVs will be shared directly with the client and you may be contacted directly by them - although please note you may be required to submit a covering letter. Recruiting ASAP and actively reviewing candidates. If you are interested in this role and believe you have the experience and skills required please submit an up to date CV. Due to the volume of applications if you do not hear back within 5 days of submitting please consider it unsuccessful on this occasion. About the client A leading international trade association representing thousands of members. The Role This is a senior leadership opportunity at the heart of a respected international membership body, where operational excellence underpins the credibility, stability, and global reach of the organisation. As Head of Operations, you will take responsibility for the smooth running of governance, finance, HR, digital systems, and member facing services - ensuring that a diverse, worldwide membership can rely on high quality support and robust organisational infrastructure. Your remit spans everything from overseeing the London office and managing key suppliers to strengthening compliance, modernising internal processes, and driving improvements in digital capability and cybersecurity. You'll work closely with senior leaders, support the Board and committees, and lead a small team to deliver efficient operations that enable the organisation to thrive in a fast moving international environment. This is a role for someone who enjoys variety, influence, and the chance to shape how a global membership organisation delivers value. With at least 10 years' experience in a similar role, you will be highly organised, a good team player, confident and adaptable to the diverse needs of a global organisation. This role includes line management of 2 members of staff. Key Responsibilities: Governance and Council Support: Coordinate all Council and AGM meetings, manage Companies House filings, verify new directors, prepare agendas and Council papers, and organise annual nominations, ballots, and training. Finance: Act as an authorised banking user; support payment processing and audits; coordinate end-of-year accounts and statutory filings; minute Finance Sub-Committee meetings. HR, Health and Safety: Maintain staff records; manage inductions, policies, and contracts; issue salary letters and KPIs; organise performance reviews and recruitment; oversee health and safety compliance and training. Operations and Contract Management: Line-manage the Operations Manager; manage the listed building and service contracts; maintain multi-year maintenance plans; authorise invoices. Technical Support: Serve as the central contact for IT, CRM, and website providers; lead digitalisation strategy; develop AI usage guidance; manage cybersecurity and staff IT training. Approved Registers and Sustainability: Oversee key services, including the Approved Registers scheme; support sustainability initiatives and data collection; promote services in collaboration with internal teams. Membership and Insurance: Process membership applications and sanctions checks; manage member communications; lead insurance renewals and claims, including staff health coverage. Proofreading: Proofreading all publications prior to publication Additional Duties: Line manage 2 members of staff, proofread publications; attend external trade events; contribute to strategic decision-making as part of the Senior Management Team. What is offered Competitive salary Private health insurance 25 days annual leave Generous pension contributions Professional development and CPD opportunities A collaborative and supportive work environment The chance to influence strategy and shape the future of an international trade association About You The ideal candidate will have: 10+ years' experience at senior management level Relevant professional qualifications and memberships Experience of managing and maintaining an office building and all associated contracts Experience of line managing a team Exceptional administration skills Extensive IT literacy and experience of working across multiple systems, including CRM and CMS packages, video conferencing and Microsoft Office Experience of working in a membership organisation Experience of working with committees Ability to plan, prioritise and deliver to tight deadlines Excellent interpersonal and ambassadorial skills Experience of managing budgets Flexible, positive and team-centred attitude Willingness to travel including some evening/weekend work To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role As an experienced Penetration Tester you will be working with talented cyber security professionals to protect Starling customers, company assets and systems using the latest technologies and techniques. The primary objective for this role is to collaborate with, support, and guide Starling's engineering and operation functions to ensure our services are designed, developed and operated securely. As an experienced member of our penetration testing team you will directly interact with multiple areas of the business to understand requirements, define the scope and approach to testing (including undertaking appropriate research), and produce reporting information aligned to our risk framework. In addition, we understand the importance of knowledge and expertise remaining current and you shall support the continued advancement of our penetration testing through research, design and implementation of new solutions, including automation. Responsibilities Scoping and performing mobile, web application, cloud, and infrastructure penetration tests. Automation of security testing, and development of internal tooling, to achieve continuous assurance. Collaboration with engineering teams to facilitate secure development, including: Review and analysis of proposed technical solutions to identify appropriate security controls. Input and guidance to security related technical architecture and design decisions. Code review of features and critical security components. Practical security testing. Advising on remediation of security issues and processes to address root causes. Security assurance reviews of third-party solutions. Identifying and implementing improvements to the team's internal processes and procedures. Review, analysis and reporting of external threats relevant to Starling systems and solutions, in the context of Starling's desired security posture. Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Ideally, we would like: 5+ years technical information security experience. Experience of mobile, web application, cloud and infrastructure penetration testing. Strong technical knowledge in: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and ability to apply technical security knowledge to new and unfamiliar areas. CREST, OSCP or similar industry penetration testing qualification A good understanding of applied cryptographic techniques. Reverse engineering and exploit development capabilities. Experience of security testing in an agile SDLC. Threat modelling experience. Experience performing code reviews, particularly in Java and Go. Experience of fulfilling a client facing security consulting role. Excellent verbal and written communication skills. Experience in automation of security testing, with previous development experience desirable. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 21, 2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role As an experienced Penetration Tester you will be working with talented cyber security professionals to protect Starling customers, company assets and systems using the latest technologies and techniques. The primary objective for this role is to collaborate with, support, and guide Starling's engineering and operation functions to ensure our services are designed, developed and operated securely. As an experienced member of our penetration testing team you will directly interact with multiple areas of the business to understand requirements, define the scope and approach to testing (including undertaking appropriate research), and produce reporting information aligned to our risk framework. In addition, we understand the importance of knowledge and expertise remaining current and you shall support the continued advancement of our penetration testing through research, design and implementation of new solutions, including automation. Responsibilities Scoping and performing mobile, web application, cloud, and infrastructure penetration tests. Automation of security testing, and development of internal tooling, to achieve continuous assurance. Collaboration with engineering teams to facilitate secure development, including: Review and analysis of proposed technical solutions to identify appropriate security controls. Input and guidance to security related technical architecture and design decisions. Code review of features and critical security components. Practical security testing. Advising on remediation of security issues and processes to address root causes. Security assurance reviews of third-party solutions. Identifying and implementing improvements to the team's internal processes and procedures. Review, analysis and reporting of external threats relevant to Starling systems and solutions, in the context of Starling's desired security posture. Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Ideally, we would like: 5+ years technical information security experience. Experience of mobile, web application, cloud and infrastructure penetration testing. Strong technical knowledge in: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and ability to apply technical security knowledge to new and unfamiliar areas. CREST, OSCP or similar industry penetration testing qualification A good understanding of applied cryptographic techniques. Reverse engineering and exploit development capabilities. Experience of security testing in an agile SDLC. Threat modelling experience. Experience performing code reviews, particularly in Java and Go. Experience of fulfilling a client facing security consulting role. Excellent verbal and written communication skills. Experience in automation of security testing, with previous development experience desirable. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Go back Cornwall Partnership NHS Foundation Trust Associate Medical Director - ACS The closing date is 02 February 2026 Shape the Future of Adult Community Services (ACS) Care in Cornwall Are you a passionate and forward thinking senior General Practitioner looking to make a real difference? Join Cornwall Partnership NHS Foundation Trust as a key leader in our mental health specialties within the medical directorate's senior leadership team. In this influential role, you'll collaborate with the Chief Medical Officer, Director of ACS, quadrumvirate teams, operational managers, and clinical directors to spearhead innovation and shape the future of mental health services. Your leadership will drive transformative change, aligning with our clinical strategy and workforce development plans. This is your opportunity to: Lead ground breaking initiatives to improve community health care. Have your expertise recognised and your voice amplified. Advance your career within a dynamic and supportive environment. Be part of a forward thinking team committed to delivering exceptional community health services across Cornwall. Apply now and help us create a brighter future for our community. Main duties of the job As the Associate Medical Director - Adult Community Services, you will: Drive Performance Excellence: Deliver on Key Performance Indicators for community health services, ensuring compliance with national standards and Care Quality Commission (CQC) requirements. Champion Service Improvement: Coordinate and lead service enhancements across all community health directorates, fostering integration with wider system partners. Collaborate with Stakeholders: Advise on and support negotiations with healthcare commissioners, ensuring strategic alignment with service priorities and demands. Promote Clinical Governance: Work closely with executive and clinical leads to ensure robust governance throughout the mental health care pathways. Foster Inclusivity: Advocate for a culture of belonging and equality, ensuring diverse representation and a zero tolerance approach to discrimination. Financial Stewardship: Support financial planning and management, collaborating with the Chief Medical Officer and Director of Community Services to develop sustainable service plans. About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services. Job responsibilities Although this role is for 6 programmed activities, there is opportunity for the right candidate to take on additional clinical responsibility up to 9 programmed activities. To view a detailed approved job description and person specification including the main responsibilities of this role please see supporting documents. Person Specification Skills Understanding of the provision and delivery of health care services and of Government strategy and plans for modernising health care Thorough knowledge of the structure, functions, culture and values of the National Health Service and its inter relationship with other agencies Understanding of the implications for medical staff of the modernisation agenda Extensive knowledge of clinical audit, Research and Development and evidence based practice Education / Qualifications and Relevant Experience Medical qualification and appropriate royal college membership or fellowship Full GMC registration Responsible / approved clinician under the mental health act 1983 S12(2) mental health act 1983 approved clinician Knowledge and abilities Demonstrable track record of advancement and development of clinical interests and services, including delivery of performance targets Highly effective leadership skills. Interpersonal and influencing skills Excellent written and verbal communications High analytical and numeracy skills High level of self awareness and openness to self improvement Insight into strengths and weaknesses Environmental and political awareness. Strong financial management skills High quality business and service planning skills. Good information technology skills Personal Qualities Inspires others and leads by example. Able to make rational decisions in the face of adversity Capacity to work with managers and others to develop a shared vision of services for patients and standards in delivery of services. Willingness to accept that the wider interests of the Trust and/or the health community may require compromise. Commitment to implementation and strengthening of clinical governance Personal credibility, with the ability to quickly gain the confidence of others, including clinicians, managers, staff, patients, relatives and users of services. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cornwall Partnership NHS Foundation Trust £59,175 to £139,882 a year per annum + responsibility allowance
Jan 21, 2026
Full time
Go back Cornwall Partnership NHS Foundation Trust Associate Medical Director - ACS The closing date is 02 February 2026 Shape the Future of Adult Community Services (ACS) Care in Cornwall Are you a passionate and forward thinking senior General Practitioner looking to make a real difference? Join Cornwall Partnership NHS Foundation Trust as a key leader in our mental health specialties within the medical directorate's senior leadership team. In this influential role, you'll collaborate with the Chief Medical Officer, Director of ACS, quadrumvirate teams, operational managers, and clinical directors to spearhead innovation and shape the future of mental health services. Your leadership will drive transformative change, aligning with our clinical strategy and workforce development plans. This is your opportunity to: Lead ground breaking initiatives to improve community health care. Have your expertise recognised and your voice amplified. Advance your career within a dynamic and supportive environment. Be part of a forward thinking team committed to delivering exceptional community health services across Cornwall. Apply now and help us create a brighter future for our community. Main duties of the job As the Associate Medical Director - Adult Community Services, you will: Drive Performance Excellence: Deliver on Key Performance Indicators for community health services, ensuring compliance with national standards and Care Quality Commission (CQC) requirements. Champion Service Improvement: Coordinate and lead service enhancements across all community health directorates, fostering integration with wider system partners. Collaborate with Stakeholders: Advise on and support negotiations with healthcare commissioners, ensuring strategic alignment with service priorities and demands. Promote Clinical Governance: Work closely with executive and clinical leads to ensure robust governance throughout the mental health care pathways. Foster Inclusivity: Advocate for a culture of belonging and equality, ensuring diverse representation and a zero tolerance approach to discrimination. Financial Stewardship: Support financial planning and management, collaborating with the Chief Medical Officer and Director of Community Services to develop sustainable service plans. About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services. Job responsibilities Although this role is for 6 programmed activities, there is opportunity for the right candidate to take on additional clinical responsibility up to 9 programmed activities. To view a detailed approved job description and person specification including the main responsibilities of this role please see supporting documents. Person Specification Skills Understanding of the provision and delivery of health care services and of Government strategy and plans for modernising health care Thorough knowledge of the structure, functions, culture and values of the National Health Service and its inter relationship with other agencies Understanding of the implications for medical staff of the modernisation agenda Extensive knowledge of clinical audit, Research and Development and evidence based practice Education / Qualifications and Relevant Experience Medical qualification and appropriate royal college membership or fellowship Full GMC registration Responsible / approved clinician under the mental health act 1983 S12(2) mental health act 1983 approved clinician Knowledge and abilities Demonstrable track record of advancement and development of clinical interests and services, including delivery of performance targets Highly effective leadership skills. Interpersonal and influencing skills Excellent written and verbal communications High analytical and numeracy skills High level of self awareness and openness to self improvement Insight into strengths and weaknesses Environmental and political awareness. Strong financial management skills High quality business and service planning skills. Good information technology skills Personal Qualities Inspires others and leads by example. Able to make rational decisions in the face of adversity Capacity to work with managers and others to develop a shared vision of services for patients and standards in delivery of services. Willingness to accept that the wider interests of the Trust and/or the health community may require compromise. Commitment to implementation and strengthening of clinical governance Personal credibility, with the ability to quickly gain the confidence of others, including clinicians, managers, staff, patients, relatives and users of services. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cornwall Partnership NHS Foundation Trust £59,175 to £139,882 a year per annum + responsibility allowance
Senior Account Manager - Northwest - Aero Defence Our client is a fast-growing, multi-million £ advanced engineering company that delivers a range of complex systems, solutions, products and technical services to the civil aerospace and defence markets. To support their continued growth with BAE in particular, we are looking for a dynamic and visionary and senior level Senior Account Manager to lead the commercial growth and relationship development of our global client portfolio. This is a high-impact role, driving revenue and margin expansion across multiple regions and business lines, aligned with our clients' group global strategy. You will combine sharp strategic thinking with strong leadership and client management skills-nurturing C-level relationships and steering business plans that deliver commercial success. Responsibilities Strategic Road mapping: Define and execute a 3-year business plan and expansion roadmap across major accounts and new high-potential clients Commercial Growth: Implement sales strategies, pricing policies, and positioning to meet revenue and profit objectives Customer Relationships: Build trusted partnerships at C-level, SVP, VP and director levels, with a focus on long-term value creation Market Intelligence: Conduct customer mapping and market analysis to identify high-growth opportunities and anticipate client needs Sales Lifecycle Management: Oversee full sales lifecycle from prospecting and lead generation through to negotiation, deal closure and renewal of framework agreements Pipeline Ownership: Manage the global sales pipeline ensuring alignment to strategic targets and budget performance Innovation & Offer Development: Collaborate with cross functional teams (Marketing, Solution Architects, Delivery) to design and promote new service offerings and cross sell initiatives CRM & Reporting: Ensure high quality reporting and visibility of sales activities through the CRM Operational Integration: Partner Capability Heads to shape resourcing plans and forecast delivery structures for scaling success Delivery Oversight: Participate in internal and external reviews, track key delivery KPIs, and drive continuous improvement Marketing Engagement: Support external visibility and client engagement through marketing and communications initiatives Skills A comprehensive background in sales within the engineering sector including a solid understanding of industry news and trends. High motivation and a competitive streak to "out-perform" others (both competitors and internally). Highly personable with strong relationship building skills. A proven track record of winning business with a clear understanding of sales process associated with complex solution-based sales. Ability to network with industry connections. Exceptional interpersonal, communication and team working skills. The commercial understanding to estimate the financial impact of an opportunity, both with the client and internally, coupled with risks and opportunity management. Working remotely ideally being based in the Northwest of the UK, you will have the ability to travel nationally on a regular basis, and on occasion internationally. Benefits Highly competitive salary and package. Collaborative working environment - working shoulder to shoulder with our clients and peers through good times and challenges. Empowering all enthusiastic technology loving professionals by allowing them to expand their skills and take part in inspiring projects. Competitive company benefits. Always working as one team and challenge the status quo.
Jan 21, 2026
Full time
Senior Account Manager - Northwest - Aero Defence Our client is a fast-growing, multi-million £ advanced engineering company that delivers a range of complex systems, solutions, products and technical services to the civil aerospace and defence markets. To support their continued growth with BAE in particular, we are looking for a dynamic and visionary and senior level Senior Account Manager to lead the commercial growth and relationship development of our global client portfolio. This is a high-impact role, driving revenue and margin expansion across multiple regions and business lines, aligned with our clients' group global strategy. You will combine sharp strategic thinking with strong leadership and client management skills-nurturing C-level relationships and steering business plans that deliver commercial success. Responsibilities Strategic Road mapping: Define and execute a 3-year business plan and expansion roadmap across major accounts and new high-potential clients Commercial Growth: Implement sales strategies, pricing policies, and positioning to meet revenue and profit objectives Customer Relationships: Build trusted partnerships at C-level, SVP, VP and director levels, with a focus on long-term value creation Market Intelligence: Conduct customer mapping and market analysis to identify high-growth opportunities and anticipate client needs Sales Lifecycle Management: Oversee full sales lifecycle from prospecting and lead generation through to negotiation, deal closure and renewal of framework agreements Pipeline Ownership: Manage the global sales pipeline ensuring alignment to strategic targets and budget performance Innovation & Offer Development: Collaborate with cross functional teams (Marketing, Solution Architects, Delivery) to design and promote new service offerings and cross sell initiatives CRM & Reporting: Ensure high quality reporting and visibility of sales activities through the CRM Operational Integration: Partner Capability Heads to shape resourcing plans and forecast delivery structures for scaling success Delivery Oversight: Participate in internal and external reviews, track key delivery KPIs, and drive continuous improvement Marketing Engagement: Support external visibility and client engagement through marketing and communications initiatives Skills A comprehensive background in sales within the engineering sector including a solid understanding of industry news and trends. High motivation and a competitive streak to "out-perform" others (both competitors and internally). Highly personable with strong relationship building skills. A proven track record of winning business with a clear understanding of sales process associated with complex solution-based sales. Ability to network with industry connections. Exceptional interpersonal, communication and team working skills. The commercial understanding to estimate the financial impact of an opportunity, both with the client and internally, coupled with risks and opportunity management. Working remotely ideally being based in the Northwest of the UK, you will have the ability to travel nationally on a regular basis, and on occasion internationally. Benefits Highly competitive salary and package. Collaborative working environment - working shoulder to shoulder with our clients and peers through good times and challenges. Empowering all enthusiastic technology loving professionals by allowing them to expand their skills and take part in inspiring projects. Competitive company benefits. Always working as one team and challenge the status quo.
Global Financial Crimes Investigations Manager Corporate Title: up to Director Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system. Job Description: The GFC Investigations Manager ensures significant issues and financial crimes trends related to fraud, money laundering, or terrorist financing are effectively communicated and acted upon. The GFC Investigations Manager may also work closely with law enforcement, regulatory agencies and industry counterparts to proactively share intelligence, best practices, etc. Additional responsibilities for this role include capacity planning, providing leadership direction, attracting, assessing, developing, motivating and retaining a successful team. The GFC Investigations Manager ensures consistent quality of activities, processes and outputs by reinforcing effective review practices across the team. Activities this role performs include, but are not limited to: Oversees investigative efforts, reviewing and approving cases and ensuring the delivery of timely and accurate regulatory reporting Provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crimes activities across multiple jurisdictions and legal entities. Ensures that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight Reviews facts of the investigation, and escalates risk to senior stakeholders and partners with Front Line Units to resolve Leads quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role Evaluates internal controls to ensure they are working effectively by identifying weaknesses or gaps Leads or contributes to the execution of the financial crimes program, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management as well as any global or regional driven initiatives and projects Oversees or assists in the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately. This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Skills: Coaching External Resource Management Investigation Management, including ability to manage complex cases and work under pressure. Regulatory Compliance Issue Management Confident working within global policies, procedures and risk management guidelines Policies, Procedures, and Guidelines Management Risk Management Strategy Planning and Development Written Communications Excellent analytical, investigative, and problem-solving skills. Strong communication and report-writing abilities, including ability to communicate with stakeholders globally Required Qualifications: Demonstrated business and functional experience Degree required: Bachelor's or equivalent experience Certified Anti-Money Laundering Specialist (preferred) Proven experience within a similar role from the financial services industry and / or government entity Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief , political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998 . click apply for full job details
Jan 20, 2026
Full time
Global Financial Crimes Investigations Manager Corporate Title: up to Director Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system. Job Description: The GFC Investigations Manager ensures significant issues and financial crimes trends related to fraud, money laundering, or terrorist financing are effectively communicated and acted upon. The GFC Investigations Manager may also work closely with law enforcement, regulatory agencies and industry counterparts to proactively share intelligence, best practices, etc. Additional responsibilities for this role include capacity planning, providing leadership direction, attracting, assessing, developing, motivating and retaining a successful team. The GFC Investigations Manager ensures consistent quality of activities, processes and outputs by reinforcing effective review practices across the team. Activities this role performs include, but are not limited to: Oversees investigative efforts, reviewing and approving cases and ensuring the delivery of timely and accurate regulatory reporting Provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crimes activities across multiple jurisdictions and legal entities. Ensures that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight Reviews facts of the investigation, and escalates risk to senior stakeholders and partners with Front Line Units to resolve Leads quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role Evaluates internal controls to ensure they are working effectively by identifying weaknesses or gaps Leads or contributes to the execution of the financial crimes program, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management as well as any global or regional driven initiatives and projects Oversees or assists in the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately. This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Skills: Coaching External Resource Management Investigation Management, including ability to manage complex cases and work under pressure. Regulatory Compliance Issue Management Confident working within global policies, procedures and risk management guidelines Policies, Procedures, and Guidelines Management Risk Management Strategy Planning and Development Written Communications Excellent analytical, investigative, and problem-solving skills. Strong communication and report-writing abilities, including ability to communicate with stakeholders globally Required Qualifications: Demonstrated business and functional experience Degree required: Bachelor's or equivalent experience Certified Anti-Money Laundering Specialist (preferred) Proven experience within a similar role from the financial services industry and / or government entity Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief , political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998 . click apply for full job details
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit . Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout the world. What we do is fast-paced, exciting and rewarding which is why we love it and why you'll love life at Wasserman.As Associate Director you will be responsible for the day-to-day leadership of some of our motorsport client accounts as well as account management and leadership for a large team. This role reports to Director, Partnerships Management. WHAT YOU WILL BE DOING Client / Account Management Develop an excellent understanding of client strategy and brand objectives, market and key competitors Deliver robust sponsorship campaigns incorporating strategy and tactics Management of partnerships and relationships with key rights holders Management of digital content, social campaigns; ideas development Lead Internal and All-Agency brainstorms and ideas development as appropriate / required Development and oversight of project timelines, monthly budgets and client reporting Oversee KPI setting and campaign evaluation with team Run regular project and status meetings with senior clients (and rights holders where relevant) Forward planning to anticipate challenges / issues and put in place proactive resolutionsSelf / Team Management Develop an excellent understanding of client strategy and brand objectives, market and key competitors Deliver robust sponsorship campaigns incorporating strategy and tactics Management of partnerships and relationships with key rights holders Management of digital content, social campaigns; ideas development Lead Internal and All Agency brainstorms and ideas development Development and oversight of project timelines, monthly budgets and client reporting Oversee KPI setting and campaign evaluation with team Run regular project and status meetings with senior clients (and rights holders where relevant) Forward planning to anticipate challenges / issues and put in place proactive resolutionsInternal Communications Build strong relationships and foster good team spirit internally and amongst client teams Draw upon experience from across Wasserman, where relevant, to optimise quality of work provided on the accountFinancial Accountability Robust budget projection, tracking and reconciliation, identifying cost-saving opportunities Identify incremental business opportunities Proactively seek ways to grow the account by becoming an ambassador of Wasserman services so they are front of mind when opportunities present themselves WHAT YOU NEED: Strong client management skills - ability to manage clients and gain trust and respect of senior clients Take responsibility for delivering agreed level of activity and meeting deadlines Team management - ability to delegate and manage a team Ability to prioritise workload and respond to client briefs on time and within budget Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint Excellent communication skills - verbal and written - and attention to detail Creative thinking Agency experience is strongly preferred Motorsport experience is preferred Experience working on large global brands is preferred, but not essential Please Note: Flexible working applies, a minimum of three days a week working from London office required Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Jan 20, 2026
Full time
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit . Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees' professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs throughout the world. What we do is fast-paced, exciting and rewarding which is why we love it and why you'll love life at Wasserman.As Associate Director you will be responsible for the day-to-day leadership of some of our motorsport client accounts as well as account management and leadership for a large team. This role reports to Director, Partnerships Management. WHAT YOU WILL BE DOING Client / Account Management Develop an excellent understanding of client strategy and brand objectives, market and key competitors Deliver robust sponsorship campaigns incorporating strategy and tactics Management of partnerships and relationships with key rights holders Management of digital content, social campaigns; ideas development Lead Internal and All-Agency brainstorms and ideas development as appropriate / required Development and oversight of project timelines, monthly budgets and client reporting Oversee KPI setting and campaign evaluation with team Run regular project and status meetings with senior clients (and rights holders where relevant) Forward planning to anticipate challenges / issues and put in place proactive resolutionsSelf / Team Management Develop an excellent understanding of client strategy and brand objectives, market and key competitors Deliver robust sponsorship campaigns incorporating strategy and tactics Management of partnerships and relationships with key rights holders Management of digital content, social campaigns; ideas development Lead Internal and All Agency brainstorms and ideas development Development and oversight of project timelines, monthly budgets and client reporting Oversee KPI setting and campaign evaluation with team Run regular project and status meetings with senior clients (and rights holders where relevant) Forward planning to anticipate challenges / issues and put in place proactive resolutionsInternal Communications Build strong relationships and foster good team spirit internally and amongst client teams Draw upon experience from across Wasserman, where relevant, to optimise quality of work provided on the accountFinancial Accountability Robust budget projection, tracking and reconciliation, identifying cost-saving opportunities Identify incremental business opportunities Proactively seek ways to grow the account by becoming an ambassador of Wasserman services so they are front of mind when opportunities present themselves WHAT YOU NEED: Strong client management skills - ability to manage clients and gain trust and respect of senior clients Take responsibility for delivering agreed level of activity and meeting deadlines Team management - ability to delegate and manage a team Ability to prioritise workload and respond to client briefs on time and within budget Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint Excellent communication skills - verbal and written - and attention to detail Creative thinking Agency experience is strongly preferred Motorsport experience is preferred Experience working on large global brands is preferred, but not essential Please Note: Flexible working applies, a minimum of three days a week working from London office required Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Global Financial Crimes Support Manager Corporate Title: up to Director Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system. Role Description: This job is responsible for supporting the Company's Anti-Money Laundering Program with a focus on financial crime investigations. Key responsibilities include assisting financial crime investigations management and oversight of investigative efforts related to fraud, money laundering, or terrorist financing. Responsibilities: Manages performance support functions for the Non-US Financial Crimes Investigation team, including Associate development and training, reporting and metrics, talent planning, and inventory management. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. This role may also have some oversight of performance support functions for US Financial Crimes Investigations being performed in Belfast. Oversees maintenance of Non-US financial crimes investigations processes, ensuring risks are managed through robust controls and metrics which provide robust monitoring of performance. Drives change to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed Manages the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders Oversee the Non-US financial crimes investigations case inventory, ensuring adherence to enterprise and local Laws, Rules, and Regulations Manages change through governance routines, escalating to management/board level committees as appropriate Oversees the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes Manages requests for information concerning Non-US financial crimes investigations from internal and external Bank of America stakeholders as required. Continuous focus on operational excellence of the end-to-end processes of existing programs Manages Reporting and analysis of program data and overall performance with teams, vendors, and partners Oversight of investigations training program inclusive of new hire and continuing education Skills: Excellent communication and report-writing abilities, including ability to communicate with stakeholders globally Strong organisational skills, time management, and attention to detail Coaching External Resource Management Regulatory Compliance Issue Management Confident working within global policies, procedures and risk management guidelines Risk Management Strategy Planning and Development Written Communications Excellent analytical and problem-solving skills. Experience in governance, specifically routines and dashboards Excellent Microsoft Office skills including Excel, Powerpoint, Word and Access Required Qualifications: Demonstrated business and functional experience Degree required: Bachelor's or equivalent experience Certified Anti-Money Laundering Specialist (preferred) Proven experience within a similar role from the financial services industry and / or government entity Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organisation Highly organised with the ability to prioritise competing demands, including the ability to prioritise work and meet deadlines Ability to be flexible in support of the maturing organisation with a global scope and mindset Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. For further information and to submit your application, click the apply icon.
Jan 20, 2026
Full time
Global Financial Crimes Support Manager Corporate Title: up to Director Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system. Role Description: This job is responsible for supporting the Company's Anti-Money Laundering Program with a focus on financial crime investigations. Key responsibilities include assisting financial crime investigations management and oversight of investigative efforts related to fraud, money laundering, or terrorist financing. Responsibilities: Manages performance support functions for the Non-US Financial Crimes Investigation team, including Associate development and training, reporting and metrics, talent planning, and inventory management. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. This role may also have some oversight of performance support functions for US Financial Crimes Investigations being performed in Belfast. Oversees maintenance of Non-US financial crimes investigations processes, ensuring risks are managed through robust controls and metrics which provide robust monitoring of performance. Drives change to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed Manages the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders Oversee the Non-US financial crimes investigations case inventory, ensuring adherence to enterprise and local Laws, Rules, and Regulations Manages change through governance routines, escalating to management/board level committees as appropriate Oversees the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes Manages requests for information concerning Non-US financial crimes investigations from internal and external Bank of America stakeholders as required. Continuous focus on operational excellence of the end-to-end processes of existing programs Manages Reporting and analysis of program data and overall performance with teams, vendors, and partners Oversight of investigations training program inclusive of new hire and continuing education Skills: Excellent communication and report-writing abilities, including ability to communicate with stakeholders globally Strong organisational skills, time management, and attention to detail Coaching External Resource Management Regulatory Compliance Issue Management Confident working within global policies, procedures and risk management guidelines Risk Management Strategy Planning and Development Written Communications Excellent analytical and problem-solving skills. Experience in governance, specifically routines and dashboards Excellent Microsoft Office skills including Excel, Powerpoint, Word and Access Required Qualifications: Demonstrated business and functional experience Degree required: Bachelor's or equivalent experience Certified Anti-Money Laundering Specialist (preferred) Proven experience within a similar role from the financial services industry and / or government entity Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organisation Highly organised with the ability to prioritise competing demands, including the ability to prioritise work and meet deadlines Ability to be flexible in support of the maturing organisation with a global scope and mindset Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. For further information and to submit your application, click the apply icon.
Title: Customer Experience Advisor Contract: 6 months Location: Warrington, UK (on-site) Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with Veolia's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Minimise service failures where possible and support service recovery actions. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling Veolia products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Compliance & Collaboration Demonstrate a strong duty of care by adhering to data protection, confidentiality requirements, contractual terms and conditions, and relevant legislation. Build and maintain strong working relationships with internal stakeholders and external customers. Provide flexible support to other teams within the department in line with business needs. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jan 19, 2026
Contractor
Title: Customer Experience Advisor Contract: 6 months Location: Warrington, UK (on-site) Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with Veolia's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Minimise service failures where possible and support service recovery actions. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling Veolia products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Compliance & Collaboration Demonstrate a strong duty of care by adhering to data protection, confidentiality requirements, contractual terms and conditions, and relevant legislation. Build and maintain strong working relationships with internal stakeholders and external customers. Provide flexible support to other teams within the department in line with business needs. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Networking Women in the Fire Service
Exeter, Devon
Join Our Team as a Senior Project Manager at Devon and Somerset Fire and Rescue Service! Are you ready to make a profound impact in a Senior Project Manager role, leading on a number of strategic change projects? Devon and Somerset Fire and Rescue Service, the largest non-metropolitan Fire and Rescue Service in England, is on the lookout for aSenior Project Managerto join our Strategic Business Change department at our Service Headquarters in Exeter. This is a24 month fixed term, full-time position (37 hours per week) that offers a competitive salary starting at£48,226rising annually to£51,356per annum. At Devon and Somerset Fire and Rescue Service, our mission is to create a safer world by preventing fire and rescue emergencies. We pride ourselves on our fantastic reputation, built on the dedication and expertise of our skilled workforce. By joining us, you will be a key player in enhancing the services we provide across beautiful Devon and Somerset. As theSenior Project Manager, you will support the Programme Manager with strategic developments and tactical deployment in relation to projects. Through the application of project management skills, this position will be responsible for a number of project deliverables and their associated compliance to time, quality and cost, maintaining a good overview of each project activity, identifying, raising, and resolving issues encountered to ensure the effective delivery of the programme. You will be personally responsible for establishing an appropriate project team and ensuring that the skills available are continuously monitored to meet the planned stages of the project and / or supplemented by additional resources. In liaison with Corporate Communications, you will be responsible for producing and the delivery of the communication to stakeholders, ensuring that Devon and Somerset employees and stakeholders at all levels are informed about the scope, impact and progress of the projects. We are looking for an enthusiastic and proactive individual, with excellent organisational and project management skills with a proven ability to prioritise, plan and delegate resources to best achieve teams' objectives. This is a unique opportunity to take up a key role within a challenging and fast paced environment. You will be able to help others develop and opportunities for your own CPD are available. Key Responsibilities: To support the Programme Manager/or as otherwise appropriate with strategic developments and tactical deployment in relation to the relevant project(s). To plan and manage the implementation of the designated specific Projects and maintain the relationship with the business owners to deliver the project in accordance with the agreed milestones. To influence and guide the Project Board in determination of measurable objectives to be achieved by the project, including vision of outcome of the project and service impact, ensuring these are compatible with the overall corporate objectives of and/or relevant individual Directorates. To ensure that the solutions proposed by the project meet the requirements and expectations of Devon and Somerset Fire & Rescue Authority. To establish an appropriate project team, ensure that the skills available are continuously monitored to meet the planned stages of the project and/or supplemented by additional resources. To ensure 3rd party plans (e.g. contractors, internal suppliers, Estates, ICT, HR) are incorporated into the designated project phases ensuring the overall direction and timescales are maintained. To be responsible for producing and delivery of communications to stakeholders, in liaison with the Corporate Communications section, to ensure that Devon and Somerset employees and stakeholders at all levels are informed about the scope, impact and progress of the projects. To provide professional advice, progress reports and position statements as required by the Programme Manager and as appropriate/directed, to the Executive Board/Service Leadership Team. To identify and manage the risks and issues associated with the overall programme and defined activities, ensuring that these are escalated to the Programme Manager and, as appropriate, to external agencies. To ensure that current business as usual arrangements are maintained until the transition to the new way of working and that contingency arrangements remain in place until the project has been signed off by the business as usual owners To ensure that dependencies / impacts with other projects and the other programmes are identified, assessed for impact and clear responsibilities are defined. To manage reporting requirements through Integra, MIS, and project reports. Identify and secure any short-term funding and identify how longer-term funding will be achieved and by whom. If you're ready to take the next step in your career while contributing to the safety of our communities, we want to hear from you! Join us in our mission to create a safer world and become an integral part of our outstanding team. Closing date: 23:59 Sunday 18 January 2025 Should you have any questions regarding the role, please contact the hiring manager Robyn Edwards via
Jan 19, 2026
Full time
Join Our Team as a Senior Project Manager at Devon and Somerset Fire and Rescue Service! Are you ready to make a profound impact in a Senior Project Manager role, leading on a number of strategic change projects? Devon and Somerset Fire and Rescue Service, the largest non-metropolitan Fire and Rescue Service in England, is on the lookout for aSenior Project Managerto join our Strategic Business Change department at our Service Headquarters in Exeter. This is a24 month fixed term, full-time position (37 hours per week) that offers a competitive salary starting at£48,226rising annually to£51,356per annum. At Devon and Somerset Fire and Rescue Service, our mission is to create a safer world by preventing fire and rescue emergencies. We pride ourselves on our fantastic reputation, built on the dedication and expertise of our skilled workforce. By joining us, you will be a key player in enhancing the services we provide across beautiful Devon and Somerset. As theSenior Project Manager, you will support the Programme Manager with strategic developments and tactical deployment in relation to projects. Through the application of project management skills, this position will be responsible for a number of project deliverables and their associated compliance to time, quality and cost, maintaining a good overview of each project activity, identifying, raising, and resolving issues encountered to ensure the effective delivery of the programme. You will be personally responsible for establishing an appropriate project team and ensuring that the skills available are continuously monitored to meet the planned stages of the project and / or supplemented by additional resources. In liaison with Corporate Communications, you will be responsible for producing and the delivery of the communication to stakeholders, ensuring that Devon and Somerset employees and stakeholders at all levels are informed about the scope, impact and progress of the projects. We are looking for an enthusiastic and proactive individual, with excellent organisational and project management skills with a proven ability to prioritise, plan and delegate resources to best achieve teams' objectives. This is a unique opportunity to take up a key role within a challenging and fast paced environment. You will be able to help others develop and opportunities for your own CPD are available. Key Responsibilities: To support the Programme Manager/or as otherwise appropriate with strategic developments and tactical deployment in relation to the relevant project(s). To plan and manage the implementation of the designated specific Projects and maintain the relationship with the business owners to deliver the project in accordance with the agreed milestones. To influence and guide the Project Board in determination of measurable objectives to be achieved by the project, including vision of outcome of the project and service impact, ensuring these are compatible with the overall corporate objectives of and/or relevant individual Directorates. To ensure that the solutions proposed by the project meet the requirements and expectations of Devon and Somerset Fire & Rescue Authority. To establish an appropriate project team, ensure that the skills available are continuously monitored to meet the planned stages of the project and/or supplemented by additional resources. To ensure 3rd party plans (e.g. contractors, internal suppliers, Estates, ICT, HR) are incorporated into the designated project phases ensuring the overall direction and timescales are maintained. To be responsible for producing and delivery of communications to stakeholders, in liaison with the Corporate Communications section, to ensure that Devon and Somerset employees and stakeholders at all levels are informed about the scope, impact and progress of the projects. To provide professional advice, progress reports and position statements as required by the Programme Manager and as appropriate/directed, to the Executive Board/Service Leadership Team. To identify and manage the risks and issues associated with the overall programme and defined activities, ensuring that these are escalated to the Programme Manager and, as appropriate, to external agencies. To ensure that current business as usual arrangements are maintained until the transition to the new way of working and that contingency arrangements remain in place until the project has been signed off by the business as usual owners To ensure that dependencies / impacts with other projects and the other programmes are identified, assessed for impact and clear responsibilities are defined. To manage reporting requirements through Integra, MIS, and project reports. Identify and secure any short-term funding and identify how longer-term funding will be achieved and by whom. If you're ready to take the next step in your career while contributing to the safety of our communities, we want to hear from you! Join us in our mission to create a safer world and become an integral part of our outstanding team. Closing date: 23:59 Sunday 18 January 2025 Should you have any questions regarding the role, please contact the hiring manager Robyn Edwards via
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 18, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.This role will be crucial to driving new sales for Broadridge's Customer Communications and Customer Experience omnichannel solutions into the not for profit segment in the United Kingdom. The primary focus of this new role will be to develop a strong pipeline for Signal, a Broadridge Company, and to achieve new sales targets.The role reports to the Head of International Customer Communications Sales and will be based in the UK (London preferred). Job Responsibilities Maintain and execute clear Territory and Account Plan. Develop deep product expertise in Broadridge's suite of Customer Communication solutions, as well as understanding of client needs, regulatory frameworks, industry trends, and competition. Generate leads for new business via cold calling, industry relationships and events. Lead new sales in assigned territory, including RFI/RFP processes; collaborate with other Salespeople and SMEs; achieve sales targets. Negotiate contract pricing and obtain internal approvals. Work with the Business Leads and the Legal department to agree and sign contracts. Attend trade shows, conferences, or other industry-related events to develop new relationships and promote Broadridge solutions. Lead special projects related to sales initiatives and client requests as needed. Work with the Implementation team to ensure the successful go-live of new clients. Any other duties as reasonably required. Preferred Qualifications This position will be filled by an experienced candidate with exceptional drive and energy who has: Bachelor's degree or equivalent experience. 5+ years of experience in sales, pre-sales, account management or business/product development in complex professional services and platform/managed services deals. Experience in the Customer Communications industry preferred. Experience selling to not for profit organizations and charities preferred Skills/Competencies Strong time management skills with ability to prioritize multiple projects at a time Strong and polished presentation skills, professional approach, and ability to effectively represent Broadridge at a senior level, both internally and externally Ability to work smart and rally support from all key internal to deliver strong results. Excellent command of English (being multilingual is a plus). Ability to work in a dynamic, high-pressure environment. Strong Excel and PowerPoint skills. Availability to travel within the UK.We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Jan 18, 2026
Full time
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.This role will be crucial to driving new sales for Broadridge's Customer Communications and Customer Experience omnichannel solutions into the not for profit segment in the United Kingdom. The primary focus of this new role will be to develop a strong pipeline for Signal, a Broadridge Company, and to achieve new sales targets.The role reports to the Head of International Customer Communications Sales and will be based in the UK (London preferred). Job Responsibilities Maintain and execute clear Territory and Account Plan. Develop deep product expertise in Broadridge's suite of Customer Communication solutions, as well as understanding of client needs, regulatory frameworks, industry trends, and competition. Generate leads for new business via cold calling, industry relationships and events. Lead new sales in assigned territory, including RFI/RFP processes; collaborate with other Salespeople and SMEs; achieve sales targets. Negotiate contract pricing and obtain internal approvals. Work with the Business Leads and the Legal department to agree and sign contracts. Attend trade shows, conferences, or other industry-related events to develop new relationships and promote Broadridge solutions. Lead special projects related to sales initiatives and client requests as needed. Work with the Implementation team to ensure the successful go-live of new clients. Any other duties as reasonably required. Preferred Qualifications This position will be filled by an experienced candidate with exceptional drive and energy who has: Bachelor's degree or equivalent experience. 5+ years of experience in sales, pre-sales, account management or business/product development in complex professional services and platform/managed services deals. Experience in the Customer Communications industry preferred. Experience selling to not for profit organizations and charities preferred Skills/Competencies Strong time management skills with ability to prioritize multiple projects at a time Strong and polished presentation skills, professional approach, and ability to effectively represent Broadridge at a senior level, both internally and externally Ability to work smart and rally support from all key internal to deliver strong results. Excellent command of English (being multilingual is a plus). Ability to work in a dynamic, high-pressure environment. Strong Excel and PowerPoint skills. Availability to travel within the UK.We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Control Group Manager - Compliance, Associate / Director (AVP equivalent) Glasgow JR022232 We're seeking someone to join us a Control Group Manager - Compliance, Associate / Director. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm's management of legal, regulatory and franchise risk. The EMEA Compliance Department is a service-oriented department which provides guidance and advice to all business and support staff at the Firm, including Sales & Trading, Research, Investment Banking, Global Capital Markets and Investment Management. The Department provides general transactional guidance and advice to Business Units and other staff, implements compliance policies as required, and provides training. It also undertakes surveillance activities and utilises exception reports to monitor and, where appropriate, investigate Firm, customer and employee trading activity. The Department is also called upon to render advice on legal requirements; the rules and regulations of statutory and SROs, exchanges, and other bodies; and Firm policies and procedures. Team Profile The Control Group is responsible for monitoring the Firm's Information Barriers, policies and procedures implemented to maintain said Information Barriers and pre clearance of certain business activities that may present potential conflicts of interest. The Research & Investment Banking coverage team within the group is primarily responsible for the review of Research, chaperoning and gatekeeping communications between Research and the Private Side as well as personal account trade pre clearances and the maintenance of the Firm's Watch and Restricted Lists. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role Ongoing Watch and Restricted List maintenance, including necessary interactions with private side deal team members or other relevant LCD or business unit contacts. Documentation and relevant notifications under the Firm's Wall Crossing policies and procedures. Review of Fixed Income and Equity Research against the Firm's Watch and Restricted List for compliance with relevant securities laws and with internal policies, such as the Firm's M&A Research Policy. Chaperoning and gatekeeping of permissible communications between Research and the Private Side under the Global Research Settlement and relevant internal policies and procedures. Employee trade pre clearances for business units or individuals subject to trade pre clearance with the Control Group due to their private side, Above the Wall or Over the Wall status. Primary Responsibilities a. Information Barriers/Conflict Management Ensure compliance with procedures designed to prevent conflicts of interest between Investment Banking and Sales & Trading, and Research activities conducted by the Firm. Closely monitor status of the Firm's Investment Banking including Capital Markets projects and maintain Watch List and Restricted List and related matters. b. Advice and Interpretation Provide advice and interpretation of Morgan Stanley's policies and regulatory requirements, particularly relating to Restricted List, communications between Research and Investment Banking, Employee Trading, and working with internal and external lawyers, providing advice on Takeover Code, US, UK and other laws and regulations. c. Other Participate in regional and global system and IT development projects aimed at enhancing the Control Group's surveillance program. Participate in audits and Annual Compliance Review as required. Update existing procedures and develop new policies on an ongoing basis. Assist in the enhancement of existing processes and work to develop new controls for oversight of Control Group processes. Provide supervisory review for sensitive research and act as a control check on other work items. Participate in training to business units. Liaise with business risk management teams and others in global compliance teams as required. d. Hours of Control Group Coverage Given the range of business units that the Control Group supports and the operational criticality of its services, the Control Group operates a shift system ensuring there is coverage from EMEA based staff from 7 am to 7 pm. These hours are managed through a shift structure which all team members participate in, and as with any business, coverage is also determined by team resource and workflow levels. In addition, the Control Group also offers a minimum level of critical weekend coverage to resolve urgent business related issues. Primary Contacts Due to the diverse and widespread nature of the team's role, the team members are in close constant contact with other staff from Legal and Compliance and various business units. Interaction can often be with very senior members of staff. The Firm runs a global Control Group and there is regular contact with staff in Hong Kong and New York. Supervision The successful candidate will report to the Local Control Group Manager who reports into the International Head of Control Group. Training needs for the individual would be reviewed regularly. What we're looking for Typically, 5+ years' relevant experience would generally be expected to find the skills required for this role. University graduate or equivalent degree (in business, accounting or law ideally). Familiarity with general UK and US compliance issues and relevant laws and regulations, e.g. US Securities Act and the UK Financial Services Act. Particular experience with insider dealing and Information Barrier issues, Market Abuse, Financial Promotion, Code of Market Conduct and applicable laws and regulations. Solid working knowledge of relevant product areas (e.g. Research, Investment Banking and Capital Markets, Sales & Trading) plus a good working knowledge of the main regulatory areas of focus for Control Group (e.g. Information Barriers, Insider Dealing & Market Abuse, US Research Settlement, LTOP, MAR etc.). Professionally mature and articulate. Good analytical and numerical skills. Good communication skills in order to present views to senior management and to explain technical requirements. Ability to remain focused under pressure, identify and set priorities for others, perform multiple tasks simultaneously. Able to develop strong relations with business units. Able to provide supervision of other staff and have experience of providing feedback and developing other team members. Experience of identifying, evaluating and implementing improvements that either increase the performance of the CG or improve risk management. Able to work both as a team player as well as independently. WHAT YOU CAN EXPECT FROM MORGAN STANLEY We are committed to maintaining the first class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Jan 17, 2026
Full time
Control Group Manager - Compliance, Associate / Director (AVP equivalent) Glasgow JR022232 We're seeking someone to join us a Control Group Manager - Compliance, Associate / Director. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm's management of legal, regulatory and franchise risk. The EMEA Compliance Department is a service-oriented department which provides guidance and advice to all business and support staff at the Firm, including Sales & Trading, Research, Investment Banking, Global Capital Markets and Investment Management. The Department provides general transactional guidance and advice to Business Units and other staff, implements compliance policies as required, and provides training. It also undertakes surveillance activities and utilises exception reports to monitor and, where appropriate, investigate Firm, customer and employee trading activity. The Department is also called upon to render advice on legal requirements; the rules and regulations of statutory and SROs, exchanges, and other bodies; and Firm policies and procedures. Team Profile The Control Group is responsible for monitoring the Firm's Information Barriers, policies and procedures implemented to maintain said Information Barriers and pre clearance of certain business activities that may present potential conflicts of interest. The Research & Investment Banking coverage team within the group is primarily responsible for the review of Research, chaperoning and gatekeeping communications between Research and the Private Side as well as personal account trade pre clearances and the maintenance of the Firm's Watch and Restricted Lists. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role Ongoing Watch and Restricted List maintenance, including necessary interactions with private side deal team members or other relevant LCD or business unit contacts. Documentation and relevant notifications under the Firm's Wall Crossing policies and procedures. Review of Fixed Income and Equity Research against the Firm's Watch and Restricted List for compliance with relevant securities laws and with internal policies, such as the Firm's M&A Research Policy. Chaperoning and gatekeeping of permissible communications between Research and the Private Side under the Global Research Settlement and relevant internal policies and procedures. Employee trade pre clearances for business units or individuals subject to trade pre clearance with the Control Group due to their private side, Above the Wall or Over the Wall status. Primary Responsibilities a. Information Barriers/Conflict Management Ensure compliance with procedures designed to prevent conflicts of interest between Investment Banking and Sales & Trading, and Research activities conducted by the Firm. Closely monitor status of the Firm's Investment Banking including Capital Markets projects and maintain Watch List and Restricted List and related matters. b. Advice and Interpretation Provide advice and interpretation of Morgan Stanley's policies and regulatory requirements, particularly relating to Restricted List, communications between Research and Investment Banking, Employee Trading, and working with internal and external lawyers, providing advice on Takeover Code, US, UK and other laws and regulations. c. Other Participate in regional and global system and IT development projects aimed at enhancing the Control Group's surveillance program. Participate in audits and Annual Compliance Review as required. Update existing procedures and develop new policies on an ongoing basis. Assist in the enhancement of existing processes and work to develop new controls for oversight of Control Group processes. Provide supervisory review for sensitive research and act as a control check on other work items. Participate in training to business units. Liaise with business risk management teams and others in global compliance teams as required. d. Hours of Control Group Coverage Given the range of business units that the Control Group supports and the operational criticality of its services, the Control Group operates a shift system ensuring there is coverage from EMEA based staff from 7 am to 7 pm. These hours are managed through a shift structure which all team members participate in, and as with any business, coverage is also determined by team resource and workflow levels. In addition, the Control Group also offers a minimum level of critical weekend coverage to resolve urgent business related issues. Primary Contacts Due to the diverse and widespread nature of the team's role, the team members are in close constant contact with other staff from Legal and Compliance and various business units. Interaction can often be with very senior members of staff. The Firm runs a global Control Group and there is regular contact with staff in Hong Kong and New York. Supervision The successful candidate will report to the Local Control Group Manager who reports into the International Head of Control Group. Training needs for the individual would be reviewed regularly. What we're looking for Typically, 5+ years' relevant experience would generally be expected to find the skills required for this role. University graduate or equivalent degree (in business, accounting or law ideally). Familiarity with general UK and US compliance issues and relevant laws and regulations, e.g. US Securities Act and the UK Financial Services Act. Particular experience with insider dealing and Information Barrier issues, Market Abuse, Financial Promotion, Code of Market Conduct and applicable laws and regulations. Solid working knowledge of relevant product areas (e.g. Research, Investment Banking and Capital Markets, Sales & Trading) plus a good working knowledge of the main regulatory areas of focus for Control Group (e.g. Information Barriers, Insider Dealing & Market Abuse, US Research Settlement, LTOP, MAR etc.). Professionally mature and articulate. Good analytical and numerical skills. Good communication skills in order to present views to senior management and to explain technical requirements. Ability to remain focused under pressure, identify and set priorities for others, perform multiple tasks simultaneously. Able to develop strong relations with business units. Able to provide supervision of other staff and have experience of providing feedback and developing other team members. Experience of identifying, evaluating and implementing improvements that either increase the performance of the CG or improve risk management. Able to work both as a team player as well as independently. WHAT YOU CAN EXPECT FROM MORGAN STANLEY We are committed to maintaining the first class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Sales Director page is loaded Sales Directorlocations: London - 12 Arthur Streettime type: Full timeposted on: Posted 8 Days Agojob requisition id: JRAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.This role will be crucial to driving new sales for Broadridge's suite of Issuer Services into corporate issuers and issuer agents in Europe and other international markets. The primary focus of this new role will be to develop a pipeline in an assigned territory and to achieve new sales targets. The role is based in London and reports to the Head of International Issuer Sales. Job Responsibilities Maintain and action against clear Territory and Account Plans Generate leads for new business via cold calling, industry relationships and events Lead new sales in assigned territory, including RFI/RFP processes; achieve sales targets Negotiate contract pricing Work with Legal department to agree and sign contracts Attend trade shows, conferences, or other industry-related events to develop new relationships and promote Broadridge solutions. Lead special projects related to sales initiatives and client requests as needed. Work with the Implementation team to ensure the successful go-live of new clients Any other duties as reasonably required Preferred Qualifications This position will be filled by an experienced candidate with exceptional drive and energy (being multilingual is a plus) who has: Bachelor's degree or equivalent experience 3+ years of experience in sales, sales support, or account management Industry experience in the areas of corporate issuer services, corporate governance, and/or investor communications Availability to travel to meet clients and prospects Ability to work smart and rally support from all key stakeholders in Sales, Product Management and Marketing to deliver strong results. Skills/Competencies Strong time management skills with ability to prioritize multiple projects at a time Strong and polished presentation skills, professional approach, and ability to effectively represent Broadridge at a senior level, both internally and externally Ability to work in a dynamic, high-pressure environment Strong Excel and PowerPoint skills. are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. (blob:)0:00 / 1:51locations: London - 12 Arthur Streettime type: Full timeposted on: Posted 30+ Days Ago
Jan 17, 2026
Full time
Sales Director page is loaded Sales Directorlocations: London - 12 Arthur Streettime type: Full timeposted on: Posted 8 Days Agojob requisition id: JRAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.This role will be crucial to driving new sales for Broadridge's suite of Issuer Services into corporate issuers and issuer agents in Europe and other international markets. The primary focus of this new role will be to develop a pipeline in an assigned territory and to achieve new sales targets. The role is based in London and reports to the Head of International Issuer Sales. Job Responsibilities Maintain and action against clear Territory and Account Plans Generate leads for new business via cold calling, industry relationships and events Lead new sales in assigned territory, including RFI/RFP processes; achieve sales targets Negotiate contract pricing Work with Legal department to agree and sign contracts Attend trade shows, conferences, or other industry-related events to develop new relationships and promote Broadridge solutions. Lead special projects related to sales initiatives and client requests as needed. Work with the Implementation team to ensure the successful go-live of new clients Any other duties as reasonably required Preferred Qualifications This position will be filled by an experienced candidate with exceptional drive and energy (being multilingual is a plus) who has: Bachelor's degree or equivalent experience 3+ years of experience in sales, sales support, or account management Industry experience in the areas of corporate issuer services, corporate governance, and/or investor communications Availability to travel to meet clients and prospects Ability to work smart and rally support from all key stakeholders in Sales, Product Management and Marketing to deliver strong results. Skills/Competencies Strong time management skills with ability to prioritize multiple projects at a time Strong and polished presentation skills, professional approach, and ability to effectively represent Broadridge at a senior level, both internally and externally Ability to work in a dynamic, high-pressure environment Strong Excel and PowerPoint skills. are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. (blob:)0:00 / 1:51locations: London - 12 Arthur Streettime type: Full timeposted on: Posted 30+ Days Ago
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Strong understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near term and long term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community building events About the team Customer Success Management is critical to our short term and long term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Jan 17, 2026
Full time
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Strong understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near term and long term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community building events About the team Customer Success Management is critical to our short term and long term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If you're reading this and nodding check out our brand video. Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scale until now. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create, collaborate and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1200 people say on G2. In 2023 we were one of 7 European companies to reach unicorn. February 2024 G2 named us as the fastest growing company. In 2025 we announced our series D total; we've raised over $330M in funding from top tier investors including NEA, Atlassian Ventures, WiL PSP Growth and existing investors such as Accel, Nvidia, Kleiner Perkins, GV, and top founders and operators including Stripe, Datadog, Miro, Webflow and Facebook. Customer Support Representative (CSR) As a Customer Support Representative (CSR) you will act as the frontline key person responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role Respond to customer inquiries via email, chat or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escrow complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPIs) such as first response times, first contact resolution rates and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you High school diploma or equivalent; college or a degree in a related field is desirable but not essential At least 1 year experience within a technical support environment Excellent verbal and written communication skills Customer-oriented mindset with a strong desire to exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to work different shifts, bank holidays and weekends as and when required Success will be measured on Key Performance Indicators (KPIs) set within the support team which include but are not limited to Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity Working Hours As we're a global company with global customers we need to ensure we're available to support 24/7. We're looking for someone who is happy doing shift work Monday-Sunday inclusive of bank holidays, any hours between 6am - 12am. The good stuff In addition to being a part of a great team working in a fun and innovative environment we offer: Flexible WFH Generous stock option plan Pension 25 days of annual leave + Bank holidays Fun culture with regular socials and company retreats Generous referral scheme Free office snacks and regular tasty lunches! Brand new MacBook WFH set up Required Experience IC Key Skills Electrical Engineering, SQL, Active Directory, VMware, OS, Windows, Trouble Shooting, Linux, SAN, Java, Technical Assistance, Setup, hardware, Technical Support, Software support Employment Type: Full Time Vacancy: 1
Jan 17, 2026
Full time
Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If you're reading this and nodding check out our brand video. Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scale until now. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create, collaborate and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1200 people say on G2. In 2023 we were one of 7 European companies to reach unicorn. February 2024 G2 named us as the fastest growing company. In 2025 we announced our series D total; we've raised over $330M in funding from top tier investors including NEA, Atlassian Ventures, WiL PSP Growth and existing investors such as Accel, Nvidia, Kleiner Perkins, GV, and top founders and operators including Stripe, Datadog, Miro, Webflow and Facebook. Customer Support Representative (CSR) As a Customer Support Representative (CSR) you will act as the frontline key person responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role Respond to customer inquiries via email, chat or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escrow complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPIs) such as first response times, first contact resolution rates and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you High school diploma or equivalent; college or a degree in a related field is desirable but not essential At least 1 year experience within a technical support environment Excellent verbal and written communication skills Customer-oriented mindset with a strong desire to exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to work different shifts, bank holidays and weekends as and when required Success will be measured on Key Performance Indicators (KPIs) set within the support team which include but are not limited to Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity Working Hours As we're a global company with global customers we need to ensure we're available to support 24/7. We're looking for someone who is happy doing shift work Monday-Sunday inclusive of bank holidays, any hours between 6am - 12am. The good stuff In addition to being a part of a great team working in a fun and innovative environment we offer: Flexible WFH Generous stock option plan Pension 25 days of annual leave + Bank holidays Fun culture with regular socials and company retreats Generous referral scheme Free office snacks and regular tasty lunches! Brand new MacBook WFH set up Required Experience IC Key Skills Electrical Engineering, SQL, Active Directory, VMware, OS, Windows, Trouble Shooting, Linux, SAN, Java, Technical Assistance, Setup, hardware, Technical Support, Software support Employment Type: Full Time Vacancy: 1
Job Description - Manager, Business Development (EIPAF) - 12-month FTC (J) Manager, Business Development (EIPAF) - 12-month FTC Are you ready to make your mark as part of our Business Development team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one. Based in the London Energy, Infrastructure, Project, and Asset Finance (EIPAF) Business Development team, this role of the Business Development Manager will involve working across a range of industries and providing support for various legal products covered by EIPAF practice. Experience of the practices, sectors and products would be very beneficial for the candidate considered for this role. Key Responsibilities Managing and driving the preparation of pitches, proposals, capability statements and other client presentation materials, working in collaboration with partners Working with partners to help drive the implementation of priority client plans and related business development initiatives Supporting the partners to develop new client relationships, share information and generally raise the practice's profile across EMEA Supporting the partners on building the appropriate pipeline of opportunities within EMEA EIPAF Seeking opportunities to cross sell the practice both with the EIPAF group, but also across sections in EMEA and regionally across the network Ensuring the practice's Business Development materials (e.g., credentials, lawyer CVs etc) are up to date and organised, and efficient process is in place to capture the information going forward Help organise profile raising activities including, seminars, conferences, events and thought leadership Providing timely and accurate information for press releases, brochures and other internal and external communications as required Implementing best practice and leading the process of drafting and creating all relevant directory submissions (Legal 500, Chambers & Partners), award nominations and league table entries Liaising with the central marketing team in London, and with international marketing colleagues, to contribute to local and global BD and communications initiatives Qualifications and Skills Educated to degree level or equivalent; a relevant marketing qualification (e.g. CIM) is desirable Proven track record of business development experience in a professional services firm or financial institution, preferably with related business development experience Knowledge of relevant practice areas, sectors, and products Strong client focused approach, with a responsive and positive attitude Creative mindset, bringing new ideas to the table Excellent written and oral communication skills Demonstrated ability to project manage and deliver pitches and proposals Proficient in systems and database skills, including Word, Excel, PowerPoint, and CRM applications Ability to work both independently and as part of a team, showing initiative Experience working in an international environment Ability to work under pressure and to tight deadlines What We Offer When you join us, you'll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values-to be pioneering, united and human-and we believe that you'll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Business Development professional, and our benefits are designed to support your changing needs and priorities across different life stages. About White & Case We are a global law firm with longstanding offices in the markets that matter today. Our on the ground experience, our cross border integration, and our depth of local, US and English qualified lawyers help our clients work with confidence in any one market or across many. Location and Reporting This role is based in London, and reports into the Global Director of Business Development, EIPAF. Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week. Equal Opportunity Statement White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you. The firm may modify and amend this job description at any time in its sole discretion. Nothing herein creates a contract of employment or modifies the at will nature of employment. The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Jan 16, 2026
Full time
Job Description - Manager, Business Development (EIPAF) - 12-month FTC (J) Manager, Business Development (EIPAF) - 12-month FTC Are you ready to make your mark as part of our Business Development team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one. Based in the London Energy, Infrastructure, Project, and Asset Finance (EIPAF) Business Development team, this role of the Business Development Manager will involve working across a range of industries and providing support for various legal products covered by EIPAF practice. Experience of the practices, sectors and products would be very beneficial for the candidate considered for this role. Key Responsibilities Managing and driving the preparation of pitches, proposals, capability statements and other client presentation materials, working in collaboration with partners Working with partners to help drive the implementation of priority client plans and related business development initiatives Supporting the partners to develop new client relationships, share information and generally raise the practice's profile across EMEA Supporting the partners on building the appropriate pipeline of opportunities within EMEA EIPAF Seeking opportunities to cross sell the practice both with the EIPAF group, but also across sections in EMEA and regionally across the network Ensuring the practice's Business Development materials (e.g., credentials, lawyer CVs etc) are up to date and organised, and efficient process is in place to capture the information going forward Help organise profile raising activities including, seminars, conferences, events and thought leadership Providing timely and accurate information for press releases, brochures and other internal and external communications as required Implementing best practice and leading the process of drafting and creating all relevant directory submissions (Legal 500, Chambers & Partners), award nominations and league table entries Liaising with the central marketing team in London, and with international marketing colleagues, to contribute to local and global BD and communications initiatives Qualifications and Skills Educated to degree level or equivalent; a relevant marketing qualification (e.g. CIM) is desirable Proven track record of business development experience in a professional services firm or financial institution, preferably with related business development experience Knowledge of relevant practice areas, sectors, and products Strong client focused approach, with a responsive and positive attitude Creative mindset, bringing new ideas to the table Excellent written and oral communication skills Demonstrated ability to project manage and deliver pitches and proposals Proficient in systems and database skills, including Word, Excel, PowerPoint, and CRM applications Ability to work both independently and as part of a team, showing initiative Experience working in an international environment Ability to work under pressure and to tight deadlines What We Offer When you join us, you'll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values-to be pioneering, united and human-and we believe that you'll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Business Development professional, and our benefits are designed to support your changing needs and priorities across different life stages. About White & Case We are a global law firm with longstanding offices in the markets that matter today. Our on the ground experience, our cross border integration, and our depth of local, US and English qualified lawyers help our clients work with confidence in any one market or across many. Location and Reporting This role is based in London, and reports into the Global Director of Business Development, EIPAF. Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week. Equal Opportunity Statement White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you. The firm may modify and amend this job description at any time in its sole discretion. Nothing herein creates a contract of employment or modifies the at will nature of employment. The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near-term and long-term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community-building events About the team Customer Success Management is critical to our short-term and long-term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community-building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Jan 16, 2026
Full time
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near-term and long-term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community-building events About the team Customer Success Management is critical to our short-term and long-term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community-building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Overview Reporting directly to and supporting the Commercial Director, the Office Support Associate will have a varied role which will focus on providing wealth management administrative support to the wider advisory team. The successful candidate will seek to gain an understanding of the business model, the role of the financial adviser and the systems used to support the business. Responsibilities Key client contact: phone calls, arranging meetings, etc Organising advisers diary Managing client reviews/Preparing Meeting Packs Preparing of Client Agreements and Agendas Drafting Client communications including some Suitability Reports Managing post meeting actions Delivering support in a profitable manner, making use of existing and new technology Office Management Management of meeting room diaries Meeting/greeting clients and external guests, and preparation of client refreshments Liaise with third party IT support, Building Managers, oversight of office supplies etc Support of Commercial Director Diary management and oversight of inbox Managing actions, preparation of meeting agendas and papers Experience & Knowledge Efficient in all MS Office applications, platforms and websites Understanding and knowledge of financial services products, providers and regulation Diversity, Equity and Inclusion At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Jan 16, 2026
Full time
Overview Reporting directly to and supporting the Commercial Director, the Office Support Associate will have a varied role which will focus on providing wealth management administrative support to the wider advisory team. The successful candidate will seek to gain an understanding of the business model, the role of the financial adviser and the systems used to support the business. Responsibilities Key client contact: phone calls, arranging meetings, etc Organising advisers diary Managing client reviews/Preparing Meeting Packs Preparing of Client Agreements and Agendas Drafting Client communications including some Suitability Reports Managing post meeting actions Delivering support in a profitable manner, making use of existing and new technology Office Management Management of meeting room diaries Meeting/greeting clients and external guests, and preparation of client refreshments Liaise with third party IT support, Building Managers, oversight of office supplies etc Support of Commercial Director Diary management and oversight of inbox Managing actions, preparation of meeting agendas and papers Experience & Knowledge Efficient in all MS Office applications, platforms and websites Understanding and knowledge of financial services products, providers and regulation Diversity, Equity and Inclusion At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Motorola Solutions values your privacy .Account Director MOD (Ministry of Defence) page is loaded Account Director MOD (Ministry of Defence)locations: United Kingdom Offsite (ZUK99)time type: Full timeposted on: Posted Todayjob requisition id: R59083 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions(MSI) creates innovative mission-critical communication, software, video and analytics solutions that help military, public safety and commercial customers build safer communities. On any given day, every moment matters to someone, somewhere. And every moment, Motorola's innovations, products and solutions play essential roles in people's lives. We help people be their best in their moments that matter. In the UK, Motorola Solutions owns and operates Airwave. MSI also part-owns or supplies and supports nationwide networks in Northern Ireland, Ireland, and TfL London Underground. Every single Public Safety organisation in the UK is an existing customer of MSI along with the UK MOD. Job Description This role is field based with extensive travel. The Account Director MOD (Ministry of Defence) is responsible for developing and driving strategic sales into the UK MOD and associated Agencies. The Account Director manages all business plans and interaction to drive profitable business for the company in a multi-channel environment as well as identifying significant opportunities for growth and creating new relationships within the UK MOD. Key Responsibilities of the Account Director MOD (Ministry of Defence): Developing and implementing sales/business development strategies and programmes to increase market penetration and revenue. To be responsible for developing and closing sales opportunities and delivering overall growth within the market sector. Working with the Defence Business Director, Sales and Marketing team to formulate and develop sales plans based on the company's present/future business, budgets, new product and solution introductions. Appraising and evaluating market conditions on an on-going basis and initiating appropriate actions to maintain business momentum and react to competition. Overseeing/executing the proposal management process from opportunity identification to contract award. Identifying and developing strong relationships, and appropriately utilising advocates; compiling and reporting all sales activity. Basic Requirements Qualifications of the Account Director MOD: Educated to degree level, relevant job experience within the Sales domain or military CAPDEV experience. Strong commercial acumen, financial skills and experience of delivery against a P&L. The ability to navigate the complex defence stakeholder landscape across all domains. Skills and Experience of the Strategic Business Development Director: Demonstrable Strategic Thinking and experience of consultative solution selling in complex business markets in order to drive business revenues. A very strong knowledge and experience of the UK MOD and can articulate the major trends. A good understanding of Government and public sector procurement. Is able to translate and link the visions of Motorola Solutions to customer needs to achieve winning strategies. To be a key influencer of senior military leader OF5-4 relationships as part of an agreed overall contact strategy with the customer. A highly entrepreneurial spirit with a "make it happen" attitude and approach. Very strong commercial awareness and can lead contract negotiations. Strong coaching skills with the ability to convey strategy/knowledge to the wider team and able to mobilise and motivate internal resources to achieve desired results. Ability to work closely with executives and employees at all levels both internally and externally. A strong leader and is able to motivate others to maximise sales, accomplishing results through collaborative efforts and teamwork with all stakeholders. IMPORTANT Capable of obtaining SC or DB clearances In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes Two weeks additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well known companies discount scheme Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Jan 16, 2026
Full time
Motorola Solutions values your privacy .Account Director MOD (Ministry of Defence) page is loaded Account Director MOD (Ministry of Defence)locations: United Kingdom Offsite (ZUK99)time type: Full timeposted on: Posted Todayjob requisition id: R59083 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions(MSI) creates innovative mission-critical communication, software, video and analytics solutions that help military, public safety and commercial customers build safer communities. On any given day, every moment matters to someone, somewhere. And every moment, Motorola's innovations, products and solutions play essential roles in people's lives. We help people be their best in their moments that matter. In the UK, Motorola Solutions owns and operates Airwave. MSI also part-owns or supplies and supports nationwide networks in Northern Ireland, Ireland, and TfL London Underground. Every single Public Safety organisation in the UK is an existing customer of MSI along with the UK MOD. Job Description This role is field based with extensive travel. The Account Director MOD (Ministry of Defence) is responsible for developing and driving strategic sales into the UK MOD and associated Agencies. The Account Director manages all business plans and interaction to drive profitable business for the company in a multi-channel environment as well as identifying significant opportunities for growth and creating new relationships within the UK MOD. Key Responsibilities of the Account Director MOD (Ministry of Defence): Developing and implementing sales/business development strategies and programmes to increase market penetration and revenue. To be responsible for developing and closing sales opportunities and delivering overall growth within the market sector. Working with the Defence Business Director, Sales and Marketing team to formulate and develop sales plans based on the company's present/future business, budgets, new product and solution introductions. Appraising and evaluating market conditions on an on-going basis and initiating appropriate actions to maintain business momentum and react to competition. Overseeing/executing the proposal management process from opportunity identification to contract award. Identifying and developing strong relationships, and appropriately utilising advocates; compiling and reporting all sales activity. Basic Requirements Qualifications of the Account Director MOD: Educated to degree level, relevant job experience within the Sales domain or military CAPDEV experience. Strong commercial acumen, financial skills and experience of delivery against a P&L. The ability to navigate the complex defence stakeholder landscape across all domains. Skills and Experience of the Strategic Business Development Director: Demonstrable Strategic Thinking and experience of consultative solution selling in complex business markets in order to drive business revenues. A very strong knowledge and experience of the UK MOD and can articulate the major trends. A good understanding of Government and public sector procurement. Is able to translate and link the visions of Motorola Solutions to customer needs to achieve winning strategies. To be a key influencer of senior military leader OF5-4 relationships as part of an agreed overall contact strategy with the customer. A highly entrepreneurial spirit with a "make it happen" attitude and approach. Very strong commercial awareness and can lead contract negotiations. Strong coaching skills with the ability to convey strategy/knowledge to the wider team and able to mobilise and motivate internal resources to achieve desired results. Ability to work closely with executives and employees at all levels both internally and externally. A strong leader and is able to motivate others to maximise sales, accomplishing results through collaborative efforts and teamwork with all stakeholders. IMPORTANT Capable of obtaining SC or DB clearances In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes Two weeks additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well known companies discount scheme Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
The Director, Paid Media is a strategic and hands on leader responsible for developing and executing a holistic, full funnel paid media strategy across Preferred Travel Group's (PTG) global portfolio of 650+ independent luxury hotels. This role drives brand affinity, bookings, and incremental revenue through performance marketing and integrated media planning, while ensuring alignment with broader commercial objectives. This position supports Preferred Hotels & Resorts, Beyond Green, and the I Prefer Hotel Rewards loyalty program, delivering paid media strategies that elevate brand visibility, loyalty engagement, and direct channel performance. This role must operate as a hands on strategist, executor, and analyst. ORGANIZATIONAL RELATIONSHIP You will report to the Vice President, Digital Strategy & Innovation. The Director leads external agency partners to deliver measurable outcomes across digital and traditional media channels, and collaborates cross functionally with Brand Creative, Portfolio Marketing, Loyalty Marketing, and Partnerships. DUTIES & RESPONSIBILITIES Develop and evolve a global full funnel, multi channel media strategy aligned with commercial goals and marketing objectives. Identify growth opportunities and innovation in paid media, leveraging insights, market research, and incrementality studies. Partner with commercial and marketing leaders to support ancillary campaigns and ensure paid media integration across initiatives. Convey media strategies, rationale and results to senior leadership to gain support and understanding of a sophisticated media program. Campaign Management Oversee end to end campaign execution including briefing, optimization, and performance reporting. Manage a multi million dollar media budget, pacing, and forecasting to maximize ROI and ROMI. Ensure campaigns are delivered on time, meet quality and brand standards, and align with business objectives. Collaborate with creative teams and agencies to produce high performing ad formats across display, paid search, social, native, and video. Develop and adapt paid media strategies for international markets, with a particular focus on China's unique digital ecosystem (e.g., WeChat, Weibo, Douyin, Baidu), ensuring channel relevance and commercial effectiveness. Oversee and manage the I Prefer affiliate marketing program, ensuring alignment with overall media strategy and driving incremental growth through strategic partnerships. Lead relationships with global media agencies and ensure best in class service and delivery. Maintain partnerships with key media vendors, participating in alpha/beta tests and joint business plans. Activate a test and learn roadmap across all major media platforms. Own the commercial model for PTG's metasearch program, increasing revenue for member hotels and PTG by exploring new partnership structures and monetization opportunities. Measurement & Analytics Define and manage KPIs within a global measurement framework. Build and own the marketing mix modeling framework to evaluate channel effectiveness and inform budget allocation decisions. Enhance reporting formats and stakeholder deliverables to improve transparency and decision making. Collaborate with global teams to optimize data feeds, tagging, and system integrations. Industry Knowledge & Excellence Develop case studies and award entries to highlight paid media success and innovation. Regularly present updates and insights to senior stakeholders through written and live communications. QUALIFICATIONS Minimum 7 10 years of experience in media strategy, planning, and buying, ideally within hospitality, travel, or consumer services. Bachelor's degree in marketing, advertising, or related field. Proven expertise in Meta, Google, and other performance media platforms. Familiarity with AI applications in digital media, including programmatic advertising, predictive analytics, and generative creative tools. Strong analytical mindset focused on ROI and ROMI. Experience managing multi channel campaigns and significant media budgets. Ability to craft and present executive level narratives that connect media outcomes to business impact. Proficiency in media analytics tools, marketing mix modeling, digital attribution, and incrementality testing. Excellent communication, collaboration, and time management skills. WORKING CONDITIONS This role will be based out of our Preferred Travel Group office in Central London. With our in office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in person collaboration and flexible remote work. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross functional teamwork. In office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture building. DISCLAIMER The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Jan 16, 2026
Full time
The Director, Paid Media is a strategic and hands on leader responsible for developing and executing a holistic, full funnel paid media strategy across Preferred Travel Group's (PTG) global portfolio of 650+ independent luxury hotels. This role drives brand affinity, bookings, and incremental revenue through performance marketing and integrated media planning, while ensuring alignment with broader commercial objectives. This position supports Preferred Hotels & Resorts, Beyond Green, and the I Prefer Hotel Rewards loyalty program, delivering paid media strategies that elevate brand visibility, loyalty engagement, and direct channel performance. This role must operate as a hands on strategist, executor, and analyst. ORGANIZATIONAL RELATIONSHIP You will report to the Vice President, Digital Strategy & Innovation. The Director leads external agency partners to deliver measurable outcomes across digital and traditional media channels, and collaborates cross functionally with Brand Creative, Portfolio Marketing, Loyalty Marketing, and Partnerships. DUTIES & RESPONSIBILITIES Develop and evolve a global full funnel, multi channel media strategy aligned with commercial goals and marketing objectives. Identify growth opportunities and innovation in paid media, leveraging insights, market research, and incrementality studies. Partner with commercial and marketing leaders to support ancillary campaigns and ensure paid media integration across initiatives. Convey media strategies, rationale and results to senior leadership to gain support and understanding of a sophisticated media program. Campaign Management Oversee end to end campaign execution including briefing, optimization, and performance reporting. Manage a multi million dollar media budget, pacing, and forecasting to maximize ROI and ROMI. Ensure campaigns are delivered on time, meet quality and brand standards, and align with business objectives. Collaborate with creative teams and agencies to produce high performing ad formats across display, paid search, social, native, and video. Develop and adapt paid media strategies for international markets, with a particular focus on China's unique digital ecosystem (e.g., WeChat, Weibo, Douyin, Baidu), ensuring channel relevance and commercial effectiveness. Oversee and manage the I Prefer affiliate marketing program, ensuring alignment with overall media strategy and driving incremental growth through strategic partnerships. Lead relationships with global media agencies and ensure best in class service and delivery. Maintain partnerships with key media vendors, participating in alpha/beta tests and joint business plans. Activate a test and learn roadmap across all major media platforms. Own the commercial model for PTG's metasearch program, increasing revenue for member hotels and PTG by exploring new partnership structures and monetization opportunities. Measurement & Analytics Define and manage KPIs within a global measurement framework. Build and own the marketing mix modeling framework to evaluate channel effectiveness and inform budget allocation decisions. Enhance reporting formats and stakeholder deliverables to improve transparency and decision making. Collaborate with global teams to optimize data feeds, tagging, and system integrations. Industry Knowledge & Excellence Develop case studies and award entries to highlight paid media success and innovation. Regularly present updates and insights to senior stakeholders through written and live communications. QUALIFICATIONS Minimum 7 10 years of experience in media strategy, planning, and buying, ideally within hospitality, travel, or consumer services. Bachelor's degree in marketing, advertising, or related field. Proven expertise in Meta, Google, and other performance media platforms. Familiarity with AI applications in digital media, including programmatic advertising, predictive analytics, and generative creative tools. Strong analytical mindset focused on ROI and ROMI. Experience managing multi channel campaigns and significant media budgets. Ability to craft and present executive level narratives that connect media outcomes to business impact. Proficiency in media analytics tools, marketing mix modeling, digital attribution, and incrementality testing. Excellent communication, collaboration, and time management skills. WORKING CONDITIONS This role will be based out of our Preferred Travel Group office in Central London. With our in office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in person collaboration and flexible remote work. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross functional teamwork. In office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture building. DISCLAIMER The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
