City & County Healthcare Group Ltd
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Aug 31, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
City & County Healthcare Group Ltd
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Aug 31, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Job title: Multi site Office Manager Department: Activate Accident Repair Location: Multi-Site AAR Kings Langley - Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW AAR Hampton - Unit A & B, Sandfield Industrial Estate, Hampton, TW12 2HR. Hours: 45 per week We're looking for a Operations Support Manager to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role To co-ordinate and oversee customer service and administration duties across several Bodyshops in the London region to ensure the smooth running of the sites and delivery of excellent customer service. Key responsibilities Manage, guide and coach the office managers to deliver a first-class front of house operation Ensure seamless delivery of the customer journey Assist in Co-ordinating and managing the logistics of a collection/delivery service based on a large fleet of courtesy cars Liaise with the workshop manager and assistant managers to ensure all departments work to meet deadlines and customer requirements Regularly update the Regional Manager with performance, issues and people matters Improve process consistency and deliver KPI growth Monitor KPIs in relation to payments, invoices, complaints, NPS and other ad hoc targets Manage all people related tasks in relation to performance, absence, pay and engagement Act as an escalation point for Office Managers Facilitate and contribute to daily production meetings, providing updates and key information Actively handle complaints and deliver a resolution in line with Company Policy. Ensure you and your team adhere to all company policies, procedures, and service level agreements Manage process and reporting on Health and Safety for the locations you are responsible. Skills and experience Experience in a similar multi-site people management role Previous experience in dealing with a range of people issues Strong attention to detail Ability to deal professionally with all customers Excellent communication skills in all areas, including by telephone, email and in face-to-face situations Computer literate Ability to understand, implement and review complex processes Good time management and prioritisation skills Handling confidential information Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team-player. Win together, learn together, respect each other.
Aug 14, 2025
Full time
Job title: Multi site Office Manager Department: Activate Accident Repair Location: Multi-Site AAR Kings Langley - Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW AAR Hampton - Unit A & B, Sandfield Industrial Estate, Hampton, TW12 2HR. Hours: 45 per week We're looking for a Operations Support Manager to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role To co-ordinate and oversee customer service and administration duties across several Bodyshops in the London region to ensure the smooth running of the sites and delivery of excellent customer service. Key responsibilities Manage, guide and coach the office managers to deliver a first-class front of house operation Ensure seamless delivery of the customer journey Assist in Co-ordinating and managing the logistics of a collection/delivery service based on a large fleet of courtesy cars Liaise with the workshop manager and assistant managers to ensure all departments work to meet deadlines and customer requirements Regularly update the Regional Manager with performance, issues and people matters Improve process consistency and deliver KPI growth Monitor KPIs in relation to payments, invoices, complaints, NPS and other ad hoc targets Manage all people related tasks in relation to performance, absence, pay and engagement Act as an escalation point for Office Managers Facilitate and contribute to daily production meetings, providing updates and key information Actively handle complaints and deliver a resolution in line with Company Policy. Ensure you and your team adhere to all company policies, procedures, and service level agreements Manage process and reporting on Health and Safety for the locations you are responsible. Skills and experience Experience in a similar multi-site people management role Previous experience in dealing with a range of people issues Strong attention to detail Ability to deal professionally with all customers Excellent communication skills in all areas, including by telephone, email and in face-to-face situations Computer literate Ability to understand, implement and review complex processes Good time management and prioritisation skills Handling confidential information Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team-player. Win together, learn together, respect each other.
Nouvo Recruitment are currently looking for an Assistants Sales Manager to join their clients thriving branch based in Hertfordshire. This is a great opportunity for the right individual to be an integral part of a growing company and a successful team. The role will be varied and evolving whilst building and shaping the business. We are looking for somebody with previous lettings experience who is looking to take the next step in their property career. Assistant Sales Manager Duties : Arranging and conducting viewing appointments Liaising directly with vendors and buyers Negotiations Sales progression Arranging market appraisals Client care and vendor feedback Assisting the Sales Manager with listing properties to the market Working to and achieving set targets Supporting the Sales Manager Assistant Sales Manager Person Specification: Excellent written and verbal communication Confident and outgoing Team player Proven sales track record UK Driving license (essential) Target driven Highly presentable Excellent time keeping Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Feb 21, 2025
Full time
Nouvo Recruitment are currently looking for an Assistants Sales Manager to join their clients thriving branch based in Hertfordshire. This is a great opportunity for the right individual to be an integral part of a growing company and a successful team. The role will be varied and evolving whilst building and shaping the business. We are looking for somebody with previous lettings experience who is looking to take the next step in their property career. Assistant Sales Manager Duties : Arranging and conducting viewing appointments Liaising directly with vendors and buyers Negotiations Sales progression Arranging market appraisals Client care and vendor feedback Assisting the Sales Manager with listing properties to the market Working to and achieving set targets Supporting the Sales Manager Assistant Sales Manager Person Specification: Excellent written and verbal communication Confident and outgoing Team player Proven sales track record UK Driving license (essential) Target driven Highly presentable Excellent time keeping Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Sales Consultant - Relocation to Dubai Kickstart Your Career as a Sales Consultant in Vibrant Dubai! Are you ready to launch a thrilling career in Dubai? Join us, not just as your recruitment agency, but as your partner in recruitment, relocation, and accommodation. We specialise in securing outstanding opportunities in Dubai's bustling real estate sector, and supporting your entire journey through relocation support. Job Opportunity: Sales Consultant As aa Sales Consultant, you will guide clients through the buying, selling, and leasing of properties, leveraging your knowledge of Dubai's real estate market to secure the best deals and provide stellar customer service. This role is office-based with frequent client meetings and property viewings across Dubai. Responsibilities of an Sales Consultant : Engage with leads through networking, referrals, and strategic marketing. Provide comprehensive support to clients in real estate transactions. Conduct property viewings, manage negotiations, and facilitate closings. Stay informed on market trends and legal stipulations to offer reliable advice. Develop and maintain robust relationships within the industry. Collaborate towards meeting and exceeding sales targets. Requirements of an Sales Consultant : Background in customer service, sales, or business development. Keen interest in learning about Dubai's real estate market. Strong negotiation and communication skills, with a proactive approach to business. Ability to self-fund initial flight and relocation costs to Dubai. Benefits for an Sales Consultant : Extensive training and professional development. Supportive team environment with opportunities for career progression. Access to exclusive property listings. Health insurance and other benefits as per company policy. Competitive, uncapped commission-based earnings. Our Clients Include: Multi-award-winning companies. Globally recognized brands with offices in Dubai and internationally. Featured on media platforms such as BBC, ITV, Netflix, and Amazon Prime. Why Relocate to Dubai? Lifestyle: Enjoy sunny, holiday-like weather year-round. Earnings: Benefit from 100% tax-free income. Safety: Experience life in one of the world's safest cities. Tourism: Explore attractions like Dubai Mall, the most visited site worldwide in 2023. Opportunity: Capitalise on Dubai being a top relocation choice for affluent individuals and businesses. Relocation Support for you: With over 100 five-star Trust pilot reviews, Guy Last Relocations offers comprehensive support, including flight bookings, affordable housing near your workplace, and a robust online induction and training platform. If you have experience working as one of the following, we want you to apply today: Recruitment Consultant, Sales Manager, Sales executive, Sales Consultant, Sales Advisor, Sales Assistant, Business Development Or if you feel you have an unmatched work ethic and drive to be successful, then get in touch. Location: This position is based in Dubai and requires working in person. Embark on a rewarding career in Dubai's dynamic real estate market by contacting us today. Join us and transform your professional path in one of the most exciting cities in the world!
Feb 17, 2025
Full time
Sales Consultant - Relocation to Dubai Kickstart Your Career as a Sales Consultant in Vibrant Dubai! Are you ready to launch a thrilling career in Dubai? Join us, not just as your recruitment agency, but as your partner in recruitment, relocation, and accommodation. We specialise in securing outstanding opportunities in Dubai's bustling real estate sector, and supporting your entire journey through relocation support. Job Opportunity: Sales Consultant As aa Sales Consultant, you will guide clients through the buying, selling, and leasing of properties, leveraging your knowledge of Dubai's real estate market to secure the best deals and provide stellar customer service. This role is office-based with frequent client meetings and property viewings across Dubai. Responsibilities of an Sales Consultant : Engage with leads through networking, referrals, and strategic marketing. Provide comprehensive support to clients in real estate transactions. Conduct property viewings, manage negotiations, and facilitate closings. Stay informed on market trends and legal stipulations to offer reliable advice. Develop and maintain robust relationships within the industry. Collaborate towards meeting and exceeding sales targets. Requirements of an Sales Consultant : Background in customer service, sales, or business development. Keen interest in learning about Dubai's real estate market. Strong negotiation and communication skills, with a proactive approach to business. Ability to self-fund initial flight and relocation costs to Dubai. Benefits for an Sales Consultant : Extensive training and professional development. Supportive team environment with opportunities for career progression. Access to exclusive property listings. Health insurance and other benefits as per company policy. Competitive, uncapped commission-based earnings. Our Clients Include: Multi-award-winning companies. Globally recognized brands with offices in Dubai and internationally. Featured on media platforms such as BBC, ITV, Netflix, and Amazon Prime. Why Relocate to Dubai? Lifestyle: Enjoy sunny, holiday-like weather year-round. Earnings: Benefit from 100% tax-free income. Safety: Experience life in one of the world's safest cities. Tourism: Explore attractions like Dubai Mall, the most visited site worldwide in 2023. Opportunity: Capitalise on Dubai being a top relocation choice for affluent individuals and businesses. Relocation Support for you: With over 100 five-star Trust pilot reviews, Guy Last Relocations offers comprehensive support, including flight bookings, affordable housing near your workplace, and a robust online induction and training platform. If you have experience working as one of the following, we want you to apply today: Recruitment Consultant, Sales Manager, Sales executive, Sales Consultant, Sales Advisor, Sales Assistant, Business Development Or if you feel you have an unmatched work ethic and drive to be successful, then get in touch. Location: This position is based in Dubai and requires working in person. Embark on a rewarding career in Dubai's dynamic real estate market by contacting us today. Join us and transform your professional path in one of the most exciting cities in the world!
Property & Real Estate Associate Director Quantity Surveyor London £80,000 - £90,000 Per annum Permanent Your Contact Anthony Towse Managing Consultant Quantity Surveying Your next role It's time for the next step. You've earned it. Are you someone that wants to work on landmark developments, working with some of the most talented architects in the industry? If so, then this is an opportunity to work within a team at a consultancy that have successfully delivered some of the biggest projects in London over the last 20 years, Canary Wharf and Kings Cross masterplans being good examples. As of right now the team need an Associate Director QS to support with the delivery of one of the largest commercial office developments in UK's history; it includes a running track, a swimming pool, a 5 catering service, and other creative designs that fit the client's vision. You may know exactly which project I am talking about The QS lead has spoken about the difficulty and challenges they have faced given the bespoke nature of some of the elements. One thing that they were very clear on is that the clients focus hasn't necessarily been just saving money, more so how can they achieve something different to anything else out there. This particular scheme is at post contract stage, but the team have a fantastic pipeline of work and they are looking for someone that wants to be a part of projects of a similar ilk in the future not just the now. As you can imagine, the chap that runs the show is a very well-respected figure in the industry. Most of his success comes down to his nature, he is a very personable guy and a pleasure to work with. If you would like to hear more then don't hesitate to apply below or feel free to reach out to me on LinkedIn for a confidential chat (Anthony Towse) Managing Consultant Quantity Surveying Anthony Towse Having walked through Oyster's doors in 2018, with absolutely zero recruitment knowledge, who would have known that in a few short years, Anthony would be one of Oyster's most accomplished recruiters? A genuinely considerate, friendly, and generous person. He knows his market inside and out, and that means he likely knows what you need better than you even know yourself. Your ambition is our ambition. Your ambition is our ambition. l More Opportunities 0 Find the job you're looking for in Property & Real Estate. Or call us for the latest opportunities. Browse all jobs Quantity Surveyor London Permanent £50,000 - £60,000 Per annum Associate Quantity Surveyor London Permanent £80,000 - £90,000 Per annum Client-Side Surveyor - Property Management North West England Permanent £50,000 to £65,000 Per annum Senior Surveyor - Property Management North West England Permanent £45,000 to £55,000 Per annum Construction Project Manager Germany Permanent €100,000 - €110,000 Per annum Senior Quantity Surveyor London Permanent £60,000 - £70,000 Per annum Analyst - Real Estate Finance London Permanent Up to £50,000 + Package Per annum Senior Project Manager London Permanent £70,000-£85,000 Per annum Associate Surveyor - Property Management London Permanent £55,000 to £65,000 + Car + Bonus Per annum Interim Senior Estates Surveyor Central England Contract 400/-450 Per day Interim Senior Estates Surveyor East Midlands Contract £375 - 400 Per hour Investment Director London Permanent Up to £100,000 Per annum Senior Property Consultant South East England Contract 350-420 Per day Interim Estates Surveyor London Contract 50 Per hour Associate Director Quantity Surveyor London Permanent £85,000 - £95,000 Per annum Senior-Associate Project Manager London Permanent £65,000-£85,000 Per annum Assistant Quantity Surveyor London Permanent £30,000 - £40,000 Per annum Project Manager London Permanent £45,000-£65,000 Per annum Project Manager London Permanent £45,000-£60,000 Per annum Director London Permanent £80,000-£90,000 Per annum Request a call back Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you. Don't call us, we'll call you
Jan 06, 2024
Full time
Property & Real Estate Associate Director Quantity Surveyor London £80,000 - £90,000 Per annum Permanent Your Contact Anthony Towse Managing Consultant Quantity Surveying Your next role It's time for the next step. You've earned it. Are you someone that wants to work on landmark developments, working with some of the most talented architects in the industry? If so, then this is an opportunity to work within a team at a consultancy that have successfully delivered some of the biggest projects in London over the last 20 years, Canary Wharf and Kings Cross masterplans being good examples. As of right now the team need an Associate Director QS to support with the delivery of one of the largest commercial office developments in UK's history; it includes a running track, a swimming pool, a 5 catering service, and other creative designs that fit the client's vision. You may know exactly which project I am talking about The QS lead has spoken about the difficulty and challenges they have faced given the bespoke nature of some of the elements. One thing that they were very clear on is that the clients focus hasn't necessarily been just saving money, more so how can they achieve something different to anything else out there. This particular scheme is at post contract stage, but the team have a fantastic pipeline of work and they are looking for someone that wants to be a part of projects of a similar ilk in the future not just the now. As you can imagine, the chap that runs the show is a very well-respected figure in the industry. Most of his success comes down to his nature, he is a very personable guy and a pleasure to work with. If you would like to hear more then don't hesitate to apply below or feel free to reach out to me on LinkedIn for a confidential chat (Anthony Towse) Managing Consultant Quantity Surveying Anthony Towse Having walked through Oyster's doors in 2018, with absolutely zero recruitment knowledge, who would have known that in a few short years, Anthony would be one of Oyster's most accomplished recruiters? A genuinely considerate, friendly, and generous person. He knows his market inside and out, and that means he likely knows what you need better than you even know yourself. Your ambition is our ambition. Your ambition is our ambition. l More Opportunities 0 Find the job you're looking for in Property & Real Estate. Or call us for the latest opportunities. Browse all jobs Quantity Surveyor London Permanent £50,000 - £60,000 Per annum Associate Quantity Surveyor London Permanent £80,000 - £90,000 Per annum Client-Side Surveyor - Property Management North West England Permanent £50,000 to £65,000 Per annum Senior Surveyor - Property Management North West England Permanent £45,000 to £55,000 Per annum Construction Project Manager Germany Permanent €100,000 - €110,000 Per annum Senior Quantity Surveyor London Permanent £60,000 - £70,000 Per annum Analyst - Real Estate Finance London Permanent Up to £50,000 + Package Per annum Senior Project Manager London Permanent £70,000-£85,000 Per annum Associate Surveyor - Property Management London Permanent £55,000 to £65,000 + Car + Bonus Per annum Interim Senior Estates Surveyor Central England Contract 400/-450 Per day Interim Senior Estates Surveyor East Midlands Contract £375 - 400 Per hour Investment Director London Permanent Up to £100,000 Per annum Senior Property Consultant South East England Contract 350-420 Per day Interim Estates Surveyor London Contract 50 Per hour Associate Director Quantity Surveyor London Permanent £85,000 - £95,000 Per annum Senior-Associate Project Manager London Permanent £65,000-£85,000 Per annum Assistant Quantity Surveyor London Permanent £30,000 - £40,000 Per annum Project Manager London Permanent £45,000-£65,000 Per annum Project Manager London Permanent £45,000-£60,000 Per annum Director London Permanent £80,000-£90,000 Per annum Request a call back Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you. Don't call us, we'll call you
