Job Title: Technical Coordinator Contract Type : fixed term contract till 31st March 2026 Salary :£24,027.89 (£26,452.68 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern :Monday to Friday Location :London / Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosuredocuments. Ideally in this role you will maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. About you We are looking for someone with: • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents. Role requires you to: • Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. • Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group • To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards • Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed. • Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly • Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets • Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors and any regulatory authorities as relevant within set timescales • Act as a key liaison point for customers during major works, including the co-ordination of decants where appropriate • Ensure solicitor and customer letters are concise and comprehensive in line with quality standards • Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the customer and TRG • Assist with day to day enquiries from other members of the Asset function where required an undertake any other duties commensurate with role to support the team as a whole • Contribute to the continuous improvement of processes and procedures. Person specification Essential • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business Desirable • Business Administration Qualification • Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and Environmental Health Act • Social Housing Qualification (CIH) • Knowledge of diagnosing and logging of repairs including the interpretation and analysis About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Locations Estuary Blvd, Liverpool, L24 8RF, GB
Aug 21, 2025
Full time
Job Title: Technical Coordinator Contract Type : fixed term contract till 31st March 2026 Salary :£24,027.89 (£26,452.68 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern :Monday to Friday Location :London / Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosuredocuments. Ideally in this role you will maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. About you We are looking for someone with: • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents. Role requires you to: • Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. • Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group • To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards • Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed. • Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly • Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets • Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors and any regulatory authorities as relevant within set timescales • Act as a key liaison point for customers during major works, including the co-ordination of decants where appropriate • Ensure solicitor and customer letters are concise and comprehensive in line with quality standards • Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the customer and TRG • Assist with day to day enquiries from other members of the Asset function where required an undertake any other duties commensurate with role to support the team as a whole • Contribute to the continuous improvement of processes and procedures. Person specification Essential • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business Desirable • Business Administration Qualification • Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and Environmental Health Act • Social Housing Qualification (CIH) • Knowledge of diagnosing and logging of repairs including the interpretation and analysis About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Locations Estuary Blvd, Liverpool, L24 8RF, GB
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 21, 2025
Full time
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Location: Edinburgh/ Hybrid Working Hours: 35 hours per week, Monday to Friday Remuneration: £30,353 Starting Salary (salary during 6-month probation period), £31,871 Salary (upon completion of successful probation) Job Type Full Time About Hanover Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. About the Role As a key member of the Compliance Team, you will be responsible for maintaining our statutory and regulatory compliance of the inspection and servicing programmes relating to our properties. You will do this by recording, monitoring and actively seeking the relevant records and certificates whilst working closely with contractors and ensuring the business is 100% compliant and KPI's are meet. To work collaboratively with all key stakeholders to deliver Hanover's safety compliance programmes. Main Duties: • To manager housing asset compliance programmes ensuring that Hanover maintains legal compliance with its statutory obligations. • Ensure the servicing programmes are recorded and monitor compliance related data for example, but not limited to: o Gas Servicing o Electrical Safety Inspections o Asbestos Surveys o Fire Risk Assessments o Legionella and Water Hygiene Risk Assessments o Servicing of Fire-Fighting Equipment, Fire Alarms, Smoke and Heat Detectors, Sprinkling Systems and Dry Risers o Passenger Lifts o Portable Applicant Testing o Roof anchors • Adopting a 'One Team' ethos in the delivery of housing compliance programmes. • When required, provide a full range of administration services including issuing letters to customers in relation to contractor's visits, tracking visits and any other support required. • Responsibility for the detailed planning of all housing assets cyclical compliance programmes and the subsequent remedial works to ensure compliance. • Notify relevant colleagues and tenants of forthcoming inspections and/or surveys. • When required, provide the necessary data for the Key Performance Indicators, ensuring this data is well maintained and always monitored and kept up to date. Highlighting any potential risks of issues to the Customer Safety Co-ordinator & Head of Department. • Ensure compliance data is available to share with colleagues and outside bodies, as appropriate, and respond to compliance information requests, as required. What We Offer Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as being a Gold IIP Wellbeing and Young Person's Guarantee employer. Your hard work and drive to succeed are rewarded through: • Competitive salary and pension options. • Hybrid Working and Flexi-working. • Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline. • Access to our Hanover Perks platform which includes high street discounts and health cash plan. • Cycle to work scheme. • Tech Scheme. • Family friendly policies. Notes Recruitment Dates Closing date for applications is Friday 25thJuly 2025 at 12 noon. Interviews are likely to take place week commencing 4th August 2025. Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Aug 21, 2025
Full time
Location: Edinburgh/ Hybrid Working Hours: 35 hours per week, Monday to Friday Remuneration: £30,353 Starting Salary (salary during 6-month probation period), £31,871 Salary (upon completion of successful probation) Job Type Full Time About Hanover Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. About the Role As a key member of the Compliance Team, you will be responsible for maintaining our statutory and regulatory compliance of the inspection and servicing programmes relating to our properties. You will do this by recording, monitoring and actively seeking the relevant records and certificates whilst working closely with contractors and ensuring the business is 100% compliant and KPI's are meet. To work collaboratively with all key stakeholders to deliver Hanover's safety compliance programmes. Main Duties: • To manager housing asset compliance programmes ensuring that Hanover maintains legal compliance with its statutory obligations. • Ensure the servicing programmes are recorded and monitor compliance related data for example, but not limited to: o Gas Servicing o Electrical Safety Inspections o Asbestos Surveys o Fire Risk Assessments o Legionella and Water Hygiene Risk Assessments o Servicing of Fire-Fighting Equipment, Fire Alarms, Smoke and Heat Detectors, Sprinkling Systems and Dry Risers o Passenger Lifts o Portable Applicant Testing o Roof anchors • Adopting a 'One Team' ethos in the delivery of housing compliance programmes. • When required, provide a full range of administration services including issuing letters to customers in relation to contractor's visits, tracking visits and any other support required. • Responsibility for the detailed planning of all housing assets cyclical compliance programmes and the subsequent remedial works to ensure compliance. • Notify relevant colleagues and tenants of forthcoming inspections and/or surveys. • When required, provide the necessary data for the Key Performance Indicators, ensuring this data is well maintained and always monitored and kept up to date. Highlighting any potential risks of issues to the Customer Safety Co-ordinator & Head of Department. • Ensure compliance data is available to share with colleagues and outside bodies, as appropriate, and respond to compliance information requests, as required. What We Offer Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as being a Gold IIP Wellbeing and Young Person's Guarantee employer. Your hard work and drive to succeed are rewarded through: • Competitive salary and pension options. • Hybrid Working and Flexi-working. • Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline. • Access to our Hanover Perks platform which includes high street discounts and health cash plan. • Cycle to work scheme. • Tech Scheme. • Family friendly policies. Notes Recruitment Dates Closing date for applications is Friday 25thJuly 2025 at 12 noon. Interviews are likely to take place week commencing 4th August 2025. Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Additional role requirements: Enhanced DBS check will be done on successful candidate. If there is anything that is likely to show up, please disclose this during application stage. At PA Housing, we're all about people not just properties. We re looking for an Scheme Officer to deliver housing management services that go beyond the basics, helping residents sustain their tenancies, live independently, and stay connected with their communities. This role is ideal for someone who s confident working with a wide range of people, enjoys a varied day-to-day routine, and brings a problem-solving mindset with a strong sense of empathy and responsibility. What s in it for you? Alongside a rewarding and impactful role, you ll enjoy a range of fantastic benefits: High street discount schemes Health cash plans 26 days annual leave, increasing to 29 after three years (plus the option to buy more) Flexible bank holidays take them when it suits you Car leasing scheme Supportive and inclusive working environment What you ll be doing This is a busy, people-focused role where no two days are quite the same. You ll be responsible for: Support residents to sustain their tenancies, promoting independence and wellbeing. Monitor rent accounts, helping to prevent arrears through support and payment plans. Manage communal areas including kitchens, lounges, pod lounges, gardens, and patios. Attend and contribute to tenancy panel meetings, viewings, and sign-ups. Carry out fire equipment and emergency alarm-call testing in line with policy. Offer advice and signposting on budgeting, benefits, and debt prevention. Ensure Housing Benefit claims are established and evidenced at the start of tenancies. Liaise with contractors and the customer contact centre to manage repairs and their quality. Record resident interactions and tenancy updates using our CRM system. Respond to emergency pull cords and carry out welfare checks when needed. Provide reports and input at internal and external meetings. Support with recruitment, induction, and supervision of new staff and contractors. Order supplies for the scheme in line with financial guidelines. Assist in cleaning and supervising communal area cleaning and gardening contracts. Participate in the 24-hour rota, including sleep-ins and waking nights when required. What we re looking for We re looking for someone who is proactive, compassionate, and confident handling a variety of situations. Ideally, you ll bring: A-level education or equivalent, and at least 2 years experience in the Housing Sector. Knowledge of housing administration, policy, and legal tenancy frameworks. Experience working with vulnerable individuals and supporting independent living. Confidence in managing ASB, tenant issues, and housing benefit processes. Strong decision-making skills and attention to detail. Good IT skills including use of Word, Excel, Email, and CRM systems. The ability to carry out light cleaning duties and supervise maintenance contractors. Physical ability to use stairs, as use of lifts may be restricted for health and safety. Excellent communication skills, with the ability to build trust and rapport. A collaborative approach and willingness to support residents and colleagues alike. At PA Housing, we believe in respect, integrity, and accountability. Our work isn t just about numbers it s about people, communities, and making things better. If you want to join a company where your contributions are recognised and valued, this could be the perfect next step for you.
Aug 20, 2025
Full time
Additional role requirements: Enhanced DBS check will be done on successful candidate. If there is anything that is likely to show up, please disclose this during application stage. At PA Housing, we're all about people not just properties. We re looking for an Scheme Officer to deliver housing management services that go beyond the basics, helping residents sustain their tenancies, live independently, and stay connected with their communities. This role is ideal for someone who s confident working with a wide range of people, enjoys a varied day-to-day routine, and brings a problem-solving mindset with a strong sense of empathy and responsibility. What s in it for you? Alongside a rewarding and impactful role, you ll enjoy a range of fantastic benefits: High street discount schemes Health cash plans 26 days annual leave, increasing to 29 after three years (plus the option to buy more) Flexible bank holidays take them when it suits you Car leasing scheme Supportive and inclusive working environment What you ll be doing This is a busy, people-focused role where no two days are quite the same. You ll be responsible for: Support residents to sustain their tenancies, promoting independence and wellbeing. Monitor rent accounts, helping to prevent arrears through support and payment plans. Manage communal areas including kitchens, lounges, pod lounges, gardens, and patios. Attend and contribute to tenancy panel meetings, viewings, and sign-ups. Carry out fire equipment and emergency alarm-call testing in line with policy. Offer advice and signposting on budgeting, benefits, and debt prevention. Ensure Housing Benefit claims are established and evidenced at the start of tenancies. Liaise with contractors and the customer contact centre to manage repairs and their quality. Record resident interactions and tenancy updates using our CRM system. Respond to emergency pull cords and carry out welfare checks when needed. Provide reports and input at internal and external meetings. Support with recruitment, induction, and supervision of new staff and contractors. Order supplies for the scheme in line with financial guidelines. Assist in cleaning and supervising communal area cleaning and gardening contracts. Participate in the 24-hour rota, including sleep-ins and waking nights when required. What we re looking for We re looking for someone who is proactive, compassionate, and confident handling a variety of situations. Ideally, you ll bring: A-level education or equivalent, and at least 2 years experience in the Housing Sector. Knowledge of housing administration, policy, and legal tenancy frameworks. Experience working with vulnerable individuals and supporting independent living. Confidence in managing ASB, tenant issues, and housing benefit processes. Strong decision-making skills and attention to detail. Good IT skills including use of Word, Excel, Email, and CRM systems. The ability to carry out light cleaning duties and supervise maintenance contractors. Physical ability to use stairs, as use of lifts may be restricted for health and safety. Excellent communication skills, with the ability to build trust and rapport. A collaborative approach and willingness to support residents and colleagues alike. At PA Housing, we believe in respect, integrity, and accountability. Our work isn t just about numbers it s about people, communities, and making things better. If you want to join a company where your contributions are recognised and valued, this could be the perfect next step for you.
Community Safety Officer Location: South London (Office in SE1, plus travel across South London) Contract: Temporary Hours: Full-time Rate: £24.93 per hour (LTD) Role Summary: We are currently recruiting for a Community Safety Officer to join a well-established housing provider in South London. This role involves managing anti-social behaviour (ASB) cases , providing specialist advice to residents and neighbourhood teams, and coordinating responses with internal and external partners. The role is fast-paced, requiring strong investigative and enforcement skills to ensure neighbourhoods remain safe. Key Responsibilities: ASB Case Management - Investigate, manage, and resolve ASB cases effectively. Enforcement & Prevention - Use legal remedies and preventative measures to tackle ASB. Stakeholder Collaboration - Work with internal teams and external partners to develop and implement responses. Customer Support - Provide specialist guidance to residents on ASB and tenancy breaches. Complaint Handling - Take ownership of service-related complaints, ensuring a professional and timely response. Requirements: ASB Legislation Knowledge - Strong understanding of ASB legislation and enforcement tools. Housing Management Experience - Knowledge of tenancy breaches and legal processes. Communication Skills - Excellent verbal and written communication. Organisation & Attention to Detail - Ability to prioritise and work under pressure. IT Proficiency - Experience using Microsoft Office. Full UK Driving Licence (Desirable) - Access to a vehicle for travel across South London. If you are interested in this position and meet the above criteria, please send your CV now for consideration. For more details, please call George at Service Care Solutions on or email
Aug 20, 2025
Full time
Community Safety Officer Location: South London (Office in SE1, plus travel across South London) Contract: Temporary Hours: Full-time Rate: £24.93 per hour (LTD) Role Summary: We are currently recruiting for a Community Safety Officer to join a well-established housing provider in South London. This role involves managing anti-social behaviour (ASB) cases , providing specialist advice to residents and neighbourhood teams, and coordinating responses with internal and external partners. The role is fast-paced, requiring strong investigative and enforcement skills to ensure neighbourhoods remain safe. Key Responsibilities: ASB Case Management - Investigate, manage, and resolve ASB cases effectively. Enforcement & Prevention - Use legal remedies and preventative measures to tackle ASB. Stakeholder Collaboration - Work with internal teams and external partners to develop and implement responses. Customer Support - Provide specialist guidance to residents on ASB and tenancy breaches. Complaint Handling - Take ownership of service-related complaints, ensuring a professional and timely response. Requirements: ASB Legislation Knowledge - Strong understanding of ASB legislation and enforcement tools. Housing Management Experience - Knowledge of tenancy breaches and legal processes. Communication Skills - Excellent verbal and written communication. Organisation & Attention to Detail - Ability to prioritise and work under pressure. IT Proficiency - Experience using Microsoft Office. Full UK Driving Licence (Desirable) - Access to a vehicle for travel across South London. If you are interested in this position and meet the above criteria, please send your CV now for consideration. For more details, please call George at Service Care Solutions on or email
Job Title: Technical Coordinator Contract Type : fixed term contract till 31st March 2026 Salary :£24,027.89 (£26,452.68 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern :Monday to Friday Location :London / Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosuredocuments. Ideally in this role you will maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. About you We are looking for someone with: • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents. Role requires you to: • Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. • Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group • To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards • Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed. • Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly • Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets • Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors and any regulatory authorities as relevant within set timescales • Act as a key liaison point for customers during major works, including the co-ordination of decants where appropriate • Ensure solicitor and customer letters are concise and comprehensive in line with quality standards • Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the customer and TRG • Assist with day to day enquiries from other members of the Asset function where required an undertake any other duties commensurate with role to support the team as a whole • Contribute to the continuous improvement of processes and procedures. Person specification Essential • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business Desirable • Business Administration Qualification • Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and Environmental Health Act • Social Housing Qualification (CIH) • Knowledge of diagnosing and logging of repairs including the interpretation and analysis About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Locations Estuary Blvd, Liverpool, L24 8RF, GB
Aug 19, 2025
Full time
Job Title: Technical Coordinator Contract Type : fixed term contract till 31st March 2026 Salary :£24,027.89 (£26,452.68 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern :Monday to Friday Location :London / Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosuredocuments. Ideally in this role you will maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. About you We are looking for someone with: • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents. Role requires you to: • Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. • Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group • To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards • Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed. • Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly • Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets • Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors and any regulatory authorities as relevant within set timescales • Act as a key liaison point for customers during major works, including the co-ordination of decants where appropriate • Ensure solicitor and customer letters are concise and comprehensive in line with quality standards • Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the customer and TRG • Assist with day to day enquiries from other members of the Asset function where required an undertake any other duties commensurate with role to support the team as a whole • Contribute to the continuous improvement of processes and procedures. Person specification Essential • Experience of scheduling / diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability to show initiative and propose solutions to issues identified • Ability to handle conflict and deal with difficult situations • Methodical approach and results focused with the ability to take ownership of tasks • Excellent team player who can work flexibly to meet business requirements • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business Desirable • Business Administration Qualification • Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and Environmental Health Act • Social Housing Qualification (CIH) • Knowledge of diagnosing and logging of repairs including the interpretation and analysis About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Locations Estuary Blvd, Liverpool, L24 8RF, GB
We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues. This Patch will contain managing a small travellers site, previous experience is welcomed This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery. Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs. Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices. Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues. Key Requirements Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections. Strong understanding of housing legislation, tenancy agreements, and landlord best practices. Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders. Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure. Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions. Passionate about delivering excellent landlord services and improving outcomes for residents. How to Apply? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 19, 2025
Full time
We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues. This Patch will contain managing a small travellers site, previous experience is welcomed This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery. Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs. Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices. Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues. Key Requirements Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections. Strong understanding of housing legislation, tenancy agreements, and landlord best practices. Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders. Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure. Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions. Passionate about delivering excellent landlord services and improving outcomes for residents. How to Apply? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Compliance Officer Fixed Term Contract, 12 months £31,000 Medway, Kent Hamilton Woods Associates are currently recruiting for a Compliance Officer to join an organisation based in Medway, Kent. Duties & Responsibilities of the Compliance Officer: Deliver administrative support across key compliance areas such as fire safety, gas checks, asbestos control, and water safety click apply for full job details
Aug 14, 2025
Contractor
Compliance Officer Fixed Term Contract, 12 months £31,000 Medway, Kent Hamilton Woods Associates are currently recruiting for a Compliance Officer to join an organisation based in Medway, Kent. Duties & Responsibilities of the Compliance Officer: Deliver administrative support across key compliance areas such as fire safety, gas checks, asbestos control, and water safety click apply for full job details
Compliance Performance Officer Location: City of London Job Type: Temporary (12-month contract) Salary- 26.09 PAYE - 34.85ph Umbrella We are excited to announce a new temporary position for a Compliance Performance Officer within our client's Housing department. This role is crucial for monitoring and reporting on statutory compliance across their property portfolio, which includes the Housing Revenue Account (HRA) and the Barbican Estate. The focus will be on the "Big Six" compliance areas: Fire Safety, Gas Safety, Asbestos Management, Legionella Control, Electrical Safety, and Lifting Equipment (LOLER). Day-to-Day of the Role: Monitor and update compliance systems such as Civica and Keystone to reflect statutory servicing, inspections, and actions. Develop procedures to track asset compliance documentation, ensuring data integrity and legal defensibility. Analyse compliance data to plan remedial works and capital programmes. Produce reports for management to evidence compliance performance and highlight risks. Support operational teams with compliance follow-up actions, including liaising for access issues and preparing compliance review meetings. Ensure all statutory assets are accurately recorded and linked to servicing regimes. Work collaboratively to support data accuracy, remedial follow-up, and contract performance. Required Skills & Qualifications: Experience in statutory compliance within the housing/property sector, particularly in the "Big Six" areas. Strong working knowledge of Microsoft Excel and compliance modules such as Civica Compliance, Keystone, or similar. Ability to produce and present detailed reports using Excel, PowerPoint, or Power BI. Excellent communication skills and the ability to manage multiple stakeholders. High level of accuracy and attention to detail in handling compliance data. IOSH Working Safely qualification or equivalent, or a commitment to obtain it within 6 months. How to Apply: Please submit your CV and cover letter detailing your relevant experience in compliance
Aug 14, 2025
Contractor
Compliance Performance Officer Location: City of London Job Type: Temporary (12-month contract) Salary- 26.09 PAYE - 34.85ph Umbrella We are excited to announce a new temporary position for a Compliance Performance Officer within our client's Housing department. This role is crucial for monitoring and reporting on statutory compliance across their property portfolio, which includes the Housing Revenue Account (HRA) and the Barbican Estate. The focus will be on the "Big Six" compliance areas: Fire Safety, Gas Safety, Asbestos Management, Legionella Control, Electrical Safety, and Lifting Equipment (LOLER). Day-to-Day of the Role: Monitor and update compliance systems such as Civica and Keystone to reflect statutory servicing, inspections, and actions. Develop procedures to track asset compliance documentation, ensuring data integrity and legal defensibility. Analyse compliance data to plan remedial works and capital programmes. Produce reports for management to evidence compliance performance and highlight risks. Support operational teams with compliance follow-up actions, including liaising for access issues and preparing compliance review meetings. Ensure all statutory assets are accurately recorded and linked to servicing regimes. Work collaboratively to support data accuracy, remedial follow-up, and contract performance. Required Skills & Qualifications: Experience in statutory compliance within the housing/property sector, particularly in the "Big Six" areas. Strong working knowledge of Microsoft Excel and compliance modules such as Civica Compliance, Keystone, or similar. Ability to produce and present detailed reports using Excel, PowerPoint, or Power BI. Excellent communication skills and the ability to manage multiple stakeholders. High level of accuracy and attention to detail in handling compliance data. IOSH Working Safely qualification or equivalent, or a commitment to obtain it within 6 months. How to Apply: Please submit your CV and cover letter detailing your relevant experience in compliance
Anti-Social Behaviour Enforcement Officer We are seeking an Anti-Social Behaviour Enforcement Officer to join our anti-social behaviour team in this varied and rewarding role that will help to make a real difference to the lives of those experiencing anti-social behaviour in Croydon. You will investigate reports of nuisance, harassment or anti-social behaviour referred by the Housing department, residents, private sector tenants or members of the public and take the appropriate action to resolve cases quickly to prevent further escalation. As the first point of contact, you will assess each newly allocated case, create a plan of action and regularly review the case, supporting the victims / complainants. You will be required to conduct investigations and gather intelligence that could support formal proceedings, produce reports and take tenancy enforcement steps including liaising with legal services, preparing notices, producing witness statements and attending Court. You will need to support Council tenants and members of the public who live in a variety of tenures including private rented/owner occupier. Your caseload will be varied in risk and complexity. You will adopt a multi-agency approach to achieve the best outcomes, operating in a professional and efficient manner to deliver a high quality of service in line with Croydon Councils policies and procedures. You will work closely with commissioned services and outreach teams. You will be adept at dealing with members of the public, have excellent communication skills and a proven commitment to customer care, you will have an understanding of issues in relation to crime and ASB with good knowledge of legislation and case law. You will be confident at taking appropriate action and making an immediate impact. It is essential that you have extensive liaison and partnership building skills with external agencies and a working knowledge of IT systems such as CRM, Caseworks and others. In addition you will have a full clean driving license and access to a car in order to carry out your duties. Existing employees of the council may apply for secondment opportunities. Secondment opportunities are not open to individuals engaged on temporary or fixed term contracts. Previous applicants need not apply To view the role profile, please click here Closing Closing date: Sunday 17 August 2025 at 23:59pm Disclaimer Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to an Enhanced DBS check which allows them to work with children. Additional Information My Profile Create and manage profiles for future opportunities.
Aug 13, 2025
Full time
Anti-Social Behaviour Enforcement Officer We are seeking an Anti-Social Behaviour Enforcement Officer to join our anti-social behaviour team in this varied and rewarding role that will help to make a real difference to the lives of those experiencing anti-social behaviour in Croydon. You will investigate reports of nuisance, harassment or anti-social behaviour referred by the Housing department, residents, private sector tenants or members of the public and take the appropriate action to resolve cases quickly to prevent further escalation. As the first point of contact, you will assess each newly allocated case, create a plan of action and regularly review the case, supporting the victims / complainants. You will be required to conduct investigations and gather intelligence that could support formal proceedings, produce reports and take tenancy enforcement steps including liaising with legal services, preparing notices, producing witness statements and attending Court. You will need to support Council tenants and members of the public who live in a variety of tenures including private rented/owner occupier. Your caseload will be varied in risk and complexity. You will adopt a multi-agency approach to achieve the best outcomes, operating in a professional and efficient manner to deliver a high quality of service in line with Croydon Councils policies and procedures. You will work closely with commissioned services and outreach teams. You will be adept at dealing with members of the public, have excellent communication skills and a proven commitment to customer care, you will have an understanding of issues in relation to crime and ASB with good knowledge of legislation and case law. You will be confident at taking appropriate action and making an immediate impact. It is essential that you have extensive liaison and partnership building skills with external agencies and a working knowledge of IT systems such as CRM, Caseworks and others. In addition you will have a full clean driving license and access to a car in order to carry out your duties. Existing employees of the council may apply for secondment opportunities. Secondment opportunities are not open to individuals engaged on temporary or fixed term contracts. Previous applicants need not apply To view the role profile, please click here Closing Closing date: Sunday 17 August 2025 at 23:59pm Disclaimer Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to an Enhanced DBS check which allows them to work with children. Additional Information My Profile Create and manage profiles for future opportunities.
We're looking for an Antisocial Behaviour (ASB) Officer to join a Hosing Association in Poole and help shape how they manage and respond to antisocial behaviour across their diverse housing portfolio. Job title: ASB Officer Position: Permanent Location: Poole Salary: 34,788 per annum Working hours: Full time Responsibilities of an ASB Officer: Provide specialist advice and coaching to Housing Officers and Team Leaders on managing ASB cases using trauma-informed and person-centred approaches. Lead on complex ASB case management, including progressing legal action, preparing legal documentation, and attending court when needed. Monitor case quality through regular audits, supporting data reporting and ensuring systems are up to date. Collaborate with external partners such as police and community safety teams to prevent and respond to ASB in our communities. Requirements of an ASB Officer: Strong working knowledge of antisocial behaviour legislation, tenancy law, and enforcement processes. Experience in managing or supporting ASB cases in a housing or support setting. Ability to coach and influence others with excellent communication and training skills. Confident in using case management systems and analysing data to inform service delivery. Why Join Them? A competitive salary of 34,788 per annum Opportunities for professional development and training A chance to make a meaningful impact in local communities If you're interested in this ASB Officer role then please apply or contact (url removed)
Aug 13, 2025
Full time
We're looking for an Antisocial Behaviour (ASB) Officer to join a Hosing Association in Poole and help shape how they manage and respond to antisocial behaviour across their diverse housing portfolio. Job title: ASB Officer Position: Permanent Location: Poole Salary: 34,788 per annum Working hours: Full time Responsibilities of an ASB Officer: Provide specialist advice and coaching to Housing Officers and Team Leaders on managing ASB cases using trauma-informed and person-centred approaches. Lead on complex ASB case management, including progressing legal action, preparing legal documentation, and attending court when needed. Monitor case quality through regular audits, supporting data reporting and ensuring systems are up to date. Collaborate with external partners such as police and community safety teams to prevent and respond to ASB in our communities. Requirements of an ASB Officer: Strong working knowledge of antisocial behaviour legislation, tenancy law, and enforcement processes. Experience in managing or supporting ASB cases in a housing or support setting. Ability to coach and influence others with excellent communication and training skills. Confident in using case management systems and analysing data to inform service delivery. Why Join Them? A competitive salary of 34,788 per annum Opportunities for professional development and training A chance to make a meaningful impact in local communities If you're interested in this ASB Officer role then please apply or contact (url removed)
ASB Officer 35 Hours pw 3 months+ Trafford, Manchester We are currently working on behalf of a not-for-profit organisation, who is recruiting for an ASB Officer to join their team on a temporary basis. Responsibilities of the ASB Officer includes: Investigating cases of ASB, domestic abuse and hate crime Interviewing witnesses, victims and perpetrators of ASB Identifying vulnerable customers who may be more at risk of perpetrators of ASB Carrying out detailed investigations Preparing paperwork for Court Making appropriate referrals where necessary Requirements of the ASB Officer: Previous experience within ASB (essential) Driver and access to a vehicle (essential) Knowledge of Orchard (desirable) To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and pleas
Aug 12, 2025
Seasonal
ASB Officer 35 Hours pw 3 months+ Trafford, Manchester We are currently working on behalf of a not-for-profit organisation, who is recruiting for an ASB Officer to join their team on a temporary basis. Responsibilities of the ASB Officer includes: Investigating cases of ASB, domestic abuse and hate crime Interviewing witnesses, victims and perpetrators of ASB Identifying vulnerable customers who may be more at risk of perpetrators of ASB Carrying out detailed investigations Preparing paperwork for Court Making appropriate referrals where necessary Requirements of the ASB Officer: Previous experience within ASB (essential) Driver and access to a vehicle (essential) Knowledge of Orchard (desirable) To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and pleas
Housing Officer Salary: £40,000 £45,000 Location: Hybrid patch based with home working An opportunity for an experienced housing professional to take responsibility for managing a diverse patch, ensuring safe, well-maintained neighbourhoods and positive tenant relationships. The role will involve: Handling tenancy and estate management cases from start to resolution Tackling anti-social behaviour, tenancy breaches, and fraud cases Carrying out estate inspections and ensuring compliance with safety standards Supporting new tenant sign-ups and onboarding processes Working with residents and partner agencies to improve community outcomes What s needed: Proven experience in tenancy, neighbourhood, or housing management Strong knowledge of housing legislation and ASB casework Excellent communication and problem-solving skills Full UK driving licence and access to a vehicle
Aug 12, 2025
Full time
Housing Officer Salary: £40,000 £45,000 Location: Hybrid patch based with home working An opportunity for an experienced housing professional to take responsibility for managing a diverse patch, ensuring safe, well-maintained neighbourhoods and positive tenant relationships. The role will involve: Handling tenancy and estate management cases from start to resolution Tackling anti-social behaviour, tenancy breaches, and fraud cases Carrying out estate inspections and ensuring compliance with safety standards Supporting new tenant sign-ups and onboarding processes Working with residents and partner agencies to improve community outcomes What s needed: Proven experience in tenancy, neighbourhood, or housing management Strong knowledge of housing legislation and ASB casework Excellent communication and problem-solving skills Full UK driving licence and access to a vehicle
Join Our Team as a Property Risk & PPM Officer Location: Fully Office-Based - Wakefield Rate: £14.82 per hour - Negotiable We are seeking a skilled Property Risk and Planned Preventative Maintenance Officer to help ensure our property portfolio meets all safety legislation requirements, including gas, electrical, fire, asbestos, mechanical, and water safety. Key Responsibilities: Coordinate third-party contractors to deliver statutory planned maintenance and remedial works Manage risk assessment programmes and ensure timely completion of actions Facilitate access arrangements and keep council colleagues informed of upcoming compliance activities Maintain robust compliance tracking and documentation via CAFM systems Essential Qualifications and Experience: Degree in Facilities Management, Engineering, or Risk Management IWFM Level 3 Diploma in Facilities Management (or working towards), or NEBOSH Certificate in Managing Risk Evidence of continued professional development Strong knowledge of public sector property risk legislation Experience managing property risk and PPM in complex, multi-use portfolios Proficiency in using CAFM systems for compliance If you are ready to play a vital role in safeguarding properties and communities, we encourage you to apply today. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Aug 12, 2025
Contractor
Join Our Team as a Property Risk & PPM Officer Location: Fully Office-Based - Wakefield Rate: £14.82 per hour - Negotiable We are seeking a skilled Property Risk and Planned Preventative Maintenance Officer to help ensure our property portfolio meets all safety legislation requirements, including gas, electrical, fire, asbestos, mechanical, and water safety. Key Responsibilities: Coordinate third-party contractors to deliver statutory planned maintenance and remedial works Manage risk assessment programmes and ensure timely completion of actions Facilitate access arrangements and keep council colleagues informed of upcoming compliance activities Maintain robust compliance tracking and documentation via CAFM systems Essential Qualifications and Experience: Degree in Facilities Management, Engineering, or Risk Management IWFM Level 3 Diploma in Facilities Management (or working towards), or NEBOSH Certificate in Managing Risk Evidence of continued professional development Strong knowledge of public sector property risk legislation Experience managing property risk and PPM in complex, multi-use portfolios Proficiency in using CAFM systems for compliance If you are ready to play a vital role in safeguarding properties and communities, we encourage you to apply today. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Job Title: Neighbourhood Officer Location: Leeds Salary: £30,371 + Essential Car User Allowance Job Type: Part time, Permanent. 34 hours per week. Closing date: 11th August 2025 at midday. Interviews Date: 19th August 2025. The Company is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. The Vacancy: Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role? Or are you a Neighbourhood Officer, looking for your next challenge? The Company is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate digital and computer-based systems Comfortable with problem-solving and confident in making informed decisions Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. The Company is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Aug 10, 2025
Full time
Job Title: Neighbourhood Officer Location: Leeds Salary: £30,371 + Essential Car User Allowance Job Type: Part time, Permanent. 34 hours per week. Closing date: 11th August 2025 at midday. Interviews Date: 19th August 2025. The Company is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. The Vacancy: Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role? Or are you a Neighbourhood Officer, looking for your next challenge? The Company is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate digital and computer-based systems Comfortable with problem-solving and confident in making informed decisions Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. The Company is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
About the Role We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community. This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role. Key Responsibilities Deliver high-quality tenancy and estate management services Conduct regular estate inspections and tenancy visits Investigate and resolve incidents of anti-social behaviour (ASB) Engage with residents from diverse backgrounds to provide advice and support Work collaboratively with internal teams and external agencies Maintain accurate case records and documentation Take enforcement action when required in line with housing policy Person Specification We are looking for someone who is: Approachable, empathetic, and confident in face-to-face interactions Skilled in holding effective, and at times challenging, conversations Organised and able to manage a diverse caseload Comfortable working independently and exercising sound judgement Preferred Experience: Previous experience in social housing or tenancy management is highly desirable Candidates from relevant sectors with transferable skills will also be considered, including: Former police officers Social workers Estate agents Debt or money advisors If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.
Aug 08, 2025
Seasonal
About the Role We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community. This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role. Key Responsibilities Deliver high-quality tenancy and estate management services Conduct regular estate inspections and tenancy visits Investigate and resolve incidents of anti-social behaviour (ASB) Engage with residents from diverse backgrounds to provide advice and support Work collaboratively with internal teams and external agencies Maintain accurate case records and documentation Take enforcement action when required in line with housing policy Person Specification We are looking for someone who is: Approachable, empathetic, and confident in face-to-face interactions Skilled in holding effective, and at times challenging, conversations Organised and able to manage a diverse caseload Comfortable working independently and exercising sound judgement Preferred Experience: Previous experience in social housing or tenancy management is highly desirable Candidates from relevant sectors with transferable skills will also be considered, including: Former police officers Social workers Estate agents Debt or money advisors If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.
Planner & Tenant Liaison Officer Location: Sheepy Road, CV9 3AH Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.08 per hour Job Ref: (phone number removed) Responsibilities Assess the resources needed to plan a repair or deliver a job using a contractor. Plan the work to be delivered within the required timescales. Communicate with and coordinate the in-house workforce and contractors. Proactively communicate with tenants about works being delivered to their homes and provide high standards of customer care when responding to enquiries. Keep tenants informed about repairs, maintenance, and planned improvements to their homes with clear and timely communication. Monitor outstanding jobs and provide feedback to prevent backlogs of work. Be aware of and plan for surveys, inspections, and jobs that ensure health and safety compliance required for the maintenance service. Understand the Social Housing Regulator s Consumer Standards and the Housing Ombudsman Service s Complaints Code of Practice. Accurately diagnose repairs and use available resources to plan the work within required timescales. Liaise closely with tenants to arrange access, explain and plan the work, and address their enquiries. Provide technical advice to tenants about repairs and explain both the Council s and tenants' responsibilities. Support tenants as a first point of contact to coordinate access, explain how works will be delivered, address concerns, and advise on complaint responses. Coordinate with the in-house workforce and contractors to ensure work is delivered within required timescales, supporting tradesmen with systems of work and offering training as necessary. Utilize software systems to support repair delivery and monitor service performance, including managing repeat jobs. Schedule work for vacant properties, arrange for gas supply disconnection, inform utility companies, and keep the Lettings Team informed. Monitor jobs to ensure completion within required timescales, addressing logistical challenges and escalating issues to supervisors/managers as necessary. Manage systems of work efficiently, update component information, and attach certificates to premises upon job completion. Communicate with tenants about planned work, appointments, or job cancellations. Conduct satisfaction surveys to gather tenant feedback and suggest service improvements. Maintain a working knowledge of safety and compliance requirements, coordinating activities to meet regulatory requirements for electrical installations, gas installations, asbestos register, and fire risk assessments. Plan and arrange surveys, inspections, and jobs for health and safety compliance, including updating the asbestos register and planning for EICR visits and Fire Risk Assessments. Notify the Tenancy Services Team of any duty of care reports or concerns about vulnerable tenants. Liaise with other Council Sections to deliver service requirements and support tenants. Communicate with leaseholders to ensure they understand the costs of requested or required works for their premises. Administer invoice payments with care and attention and complete jobs upon payment authorization. Contribute to requests for information and feedback to promote continuous improvement of work systems and customer service. Provide statistical information and reports as required, assisting with performance information analysis to identify problems and solutions. Person Specification Experience in a front-line position within a customer service environment. Knowledge of housing repairs and a sound general knowledge of building work. Sound working knowledge of health and safety regulations, including gas installations, electrical works, fire risk assessments, Legionella, and asbestos management. Excellent communication skills, able to communicate clearly, concisely, and courteously with customers, the public, and other staff both verbally and in writing. Good customer service skills and ability to help customers resolve problems. Proven ability to act on own initiative to resolve issues. Excellent organizational skills and the ability to plan and manage time and workloads. Confidence in showing other staff members systems of work and providing training on software systems. Evidence of ability to work under pressure and maintain acceptable performance. Able to analyze data to identify problems and solutions. Proven ability to manage and process information accurately and communicate in precise and simple terms. Good IT skills, including proficiency with Microsoft Office Products, databases, and systems administration. Ability to follow verbal and written instructions effectively. Must recognize discrimination in its many forms and be willing to implement the Council's Equal Opportunities policies. Commitment to implementing good practice on equal opportunity issues. Commitment to the protection and safeguarding of children, young people, and adults with care and support needs. Good general education. Relevant administrative/office management qualification (desirable). Positive and approachable manner. Self-motivated and enthusiastic. Ability to work accurately to deadlines. Flexibility in work approach. Calm temperament, able to deal with sensitive and difficult situations. Able to work on own initiative with minimal supervision. Able to plan and organize workloads to meet unpredictable and conflicting demands. Positive attitude towards teamwork to deliver and develop services. Able to thrive in a busy environment and offer solutions as challenges arise. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Aug 08, 2025
Contractor
Planner & Tenant Liaison Officer Location: Sheepy Road, CV9 3AH Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.08 per hour Job Ref: (phone number removed) Responsibilities Assess the resources needed to plan a repair or deliver a job using a contractor. Plan the work to be delivered within the required timescales. Communicate with and coordinate the in-house workforce and contractors. Proactively communicate with tenants about works being delivered to their homes and provide high standards of customer care when responding to enquiries. Keep tenants informed about repairs, maintenance, and planned improvements to their homes with clear and timely communication. Monitor outstanding jobs and provide feedback to prevent backlogs of work. Be aware of and plan for surveys, inspections, and jobs that ensure health and safety compliance required for the maintenance service. Understand the Social Housing Regulator s Consumer Standards and the Housing Ombudsman Service s Complaints Code of Practice. Accurately diagnose repairs and use available resources to plan the work within required timescales. Liaise closely with tenants to arrange access, explain and plan the work, and address their enquiries. Provide technical advice to tenants about repairs and explain both the Council s and tenants' responsibilities. Support tenants as a first point of contact to coordinate access, explain how works will be delivered, address concerns, and advise on complaint responses. Coordinate with the in-house workforce and contractors to ensure work is delivered within required timescales, supporting tradesmen with systems of work and offering training as necessary. Utilize software systems to support repair delivery and monitor service performance, including managing repeat jobs. Schedule work for vacant properties, arrange for gas supply disconnection, inform utility companies, and keep the Lettings Team informed. Monitor jobs to ensure completion within required timescales, addressing logistical challenges and escalating issues to supervisors/managers as necessary. Manage systems of work efficiently, update component information, and attach certificates to premises upon job completion. Communicate with tenants about planned work, appointments, or job cancellations. Conduct satisfaction surveys to gather tenant feedback and suggest service improvements. Maintain a working knowledge of safety and compliance requirements, coordinating activities to meet regulatory requirements for electrical installations, gas installations, asbestos register, and fire risk assessments. Plan and arrange surveys, inspections, and jobs for health and safety compliance, including updating the asbestos register and planning for EICR visits and Fire Risk Assessments. Notify the Tenancy Services Team of any duty of care reports or concerns about vulnerable tenants. Liaise with other Council Sections to deliver service requirements and support tenants. Communicate with leaseholders to ensure they understand the costs of requested or required works for their premises. Administer invoice payments with care and attention and complete jobs upon payment authorization. Contribute to requests for information and feedback to promote continuous improvement of work systems and customer service. Provide statistical information and reports as required, assisting with performance information analysis to identify problems and solutions. Person Specification Experience in a front-line position within a customer service environment. Knowledge of housing repairs and a sound general knowledge of building work. Sound working knowledge of health and safety regulations, including gas installations, electrical works, fire risk assessments, Legionella, and asbestos management. Excellent communication skills, able to communicate clearly, concisely, and courteously with customers, the public, and other staff both verbally and in writing. Good customer service skills and ability to help customers resolve problems. Proven ability to act on own initiative to resolve issues. Excellent organizational skills and the ability to plan and manage time and workloads. Confidence in showing other staff members systems of work and providing training on software systems. Evidence of ability to work under pressure and maintain acceptable performance. Able to analyze data to identify problems and solutions. Proven ability to manage and process information accurately and communicate in precise and simple terms. Good IT skills, including proficiency with Microsoft Office Products, databases, and systems administration. Ability to follow verbal and written instructions effectively. Must recognize discrimination in its many forms and be willing to implement the Council's Equal Opportunities policies. Commitment to implementing good practice on equal opportunity issues. Commitment to the protection and safeguarding of children, young people, and adults with care and support needs. Good general education. Relevant administrative/office management qualification (desirable). Positive and approachable manner. Self-motivated and enthusiastic. Ability to work accurately to deadlines. Flexibility in work approach. Calm temperament, able to deal with sensitive and difficult situations. Able to work on own initiative with minimal supervision. Able to plan and organize workloads to meet unpredictable and conflicting demands. Positive attitude towards teamwork to deliver and develop services. Able to thrive in a busy environment and offer solutions as challenges arise. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The Senior Property Safety Officer role The purpose of this role is to work in Property Safety, to plan and deliver programmes of work related to the functions held (e.g. Fire, asbestos, electrical, lifts, water safety etc.) and to ensure Orbit has robust and auditable evidence of compliance with relevant legislation and company KPIs. Most important to this role is to apply the Plan, Do, Check, Act way of working to everything our team does to drive our safety culture. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve as Senior Property Safety Officer To ensure communication between various Orbit Departments and contractors results in a joined up approach to delivering legal compliance to minimise the risk to customers, colleagues and contractors. To conduct root and branch investigations into serious health and safety breaches to identify lessons to be learned and to assess the potential safety and legal ramifications of any failure. To fully investigate compliance related queries and provide audit trail of these investigations. To provide incident support and organise specialist contractors to control risk in the event of a significant health and safety breach. Manage contractors and works to ensure the delivery of a quality service, compliant with the contract. To ensure that customers are kept informed where necessary of serious health and safety risks and initiatives. To support the Property Safety Managers to ensure that services are delivered efficiently and to a high standard, monitoring contract performances. What you'll bring to the Senior Property Safety Officer role Essential skills Experience of Property Safety/Compliance related functions in relation to a housing landlord City and guilds or higher qualification in compliance subject or extensive demonstrable experience in delivering compliance functions for a Landlord. Experience of improving KPI performance in a compliance related field Substantial experience of managing large contracts based upon high volume, low unit value Experience of implementing policy and procedure towards preventing health and safety incidents Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
Aug 07, 2025
Full time
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The Senior Property Safety Officer role The purpose of this role is to work in Property Safety, to plan and deliver programmes of work related to the functions held (e.g. Fire, asbestos, electrical, lifts, water safety etc.) and to ensure Orbit has robust and auditable evidence of compliance with relevant legislation and company KPIs. Most important to this role is to apply the Plan, Do, Check, Act way of working to everything our team does to drive our safety culture. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve as Senior Property Safety Officer To ensure communication between various Orbit Departments and contractors results in a joined up approach to delivering legal compliance to minimise the risk to customers, colleagues and contractors. To conduct root and branch investigations into serious health and safety breaches to identify lessons to be learned and to assess the potential safety and legal ramifications of any failure. To fully investigate compliance related queries and provide audit trail of these investigations. To provide incident support and organise specialist contractors to control risk in the event of a significant health and safety breach. Manage contractors and works to ensure the delivery of a quality service, compliant with the contract. To ensure that customers are kept informed where necessary of serious health and safety risks and initiatives. To support the Property Safety Managers to ensure that services are delivered efficiently and to a high standard, monitoring contract performances. What you'll bring to the Senior Property Safety Officer role Essential skills Experience of Property Safety/Compliance related functions in relation to a housing landlord City and guilds or higher qualification in compliance subject or extensive demonstrable experience in delivering compliance functions for a Landlord. Experience of improving KPI performance in a compliance related field Substantial experience of managing large contracts based upon high volume, low unit value Experience of implementing policy and procedure towards preventing health and safety incidents Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. Tenancy Enforcement Advisory Officer Applications are welcome from across all locations - Midlands, South and East This role is providing specialist advice across our Neighbourhood and Community team to enable them to deal with complex tenancy enforcement matters and tackle ASB. You will support key stakeholders internally and externally to manage ASB, hate crim, Community safety and breaches with clarity and confidence. The teamwork in a hybrid manner, so this will involve a mix of office and home-based working. With some flexibility to work up to 8pm and Saturdays till 1pm to deliver effective case management. What you'll achieve Act as a specialist escalation point for high-risk or complex cases, applying your knowledge of legislation, policy, and good practice to offer tailored, proportionate recommendations and support. Your work will ensure that customers are safe, supported and our response to tenancy issues is informed and fair. What you'll bring Essential skills Demonstrable expertise in tenancy enforcement, anti-social behaviour, or safeguarding within a housing, legal or statutory agency context. In-depth knowledge of ASB legislation, tenancy law, safeguarding frameworks and enforcement tools. Strong casework skills including evidence gathering, risk assessment, impact evaluation, and report writing. Skilled communicator with the ability to explain complex decisions clearly, coach others, and build rapport across teams and agencies. Collaborative team player who can work at pace, balancing multiple priorities while maintaining high standards of professionalism and empathy. Ability to critically assess case risk and make proportionate, values-aligned recommendations. IT-literate and confident in using case management systems, MS Office tools, and performance data to inform decisions and continuous improvement. Commitment to Orbit s values, customer commitments and colleague behaviours, demonstrating respect, care and ambition in everything you do. Experience of providing advisory or specialist support to colleagues across a matrixed or dispersed organisation. Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Aug 07, 2025
Full time
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. Tenancy Enforcement Advisory Officer Applications are welcome from across all locations - Midlands, South and East This role is providing specialist advice across our Neighbourhood and Community team to enable them to deal with complex tenancy enforcement matters and tackle ASB. You will support key stakeholders internally and externally to manage ASB, hate crim, Community safety and breaches with clarity and confidence. The teamwork in a hybrid manner, so this will involve a mix of office and home-based working. With some flexibility to work up to 8pm and Saturdays till 1pm to deliver effective case management. What you'll achieve Act as a specialist escalation point for high-risk or complex cases, applying your knowledge of legislation, policy, and good practice to offer tailored, proportionate recommendations and support. Your work will ensure that customers are safe, supported and our response to tenancy issues is informed and fair. What you'll bring Essential skills Demonstrable expertise in tenancy enforcement, anti-social behaviour, or safeguarding within a housing, legal or statutory agency context. In-depth knowledge of ASB legislation, tenancy law, safeguarding frameworks and enforcement tools. Strong casework skills including evidence gathering, risk assessment, impact evaluation, and report writing. Skilled communicator with the ability to explain complex decisions clearly, coach others, and build rapport across teams and agencies. Collaborative team player who can work at pace, balancing multiple priorities while maintaining high standards of professionalism and empathy. Ability to critically assess case risk and make proportionate, values-aligned recommendations. IT-literate and confident in using case management systems, MS Office tools, and performance data to inform decisions and continuous improvement. Commitment to Orbit s values, customer commitments and colleague behaviours, demonstrating respect, care and ambition in everything you do. Experience of providing advisory or specialist support to colleagues across a matrixed or dispersed organisation. Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Compliance Officer Fixed Term Contract, 12 months 31,000 Medway, Kent Hamilton Woods Associates are currently recruiting for a Compliance Officer to join an organisation based in Medway, Kent. Duties & Responsibilities of the Compliance Officer: Deliver administrative support across key compliance areas such as fire safety, gas checks, asbestos control, and water safety. Oversee and monitor reactive maintenance tasks, ensuring correct order processing, system updates, and escalation of recurring issues to contract leads. Communicate with contractors to follow up on outstanding documentation and payments. Coordinate safety checks and inspections by arranging appointments directly with residents. Take ownership of no-access situations, working closely with housing teams and preparing any necessary legal documentation. Keep systems and records up to date, including financial tracking and invoice management. Compile and share data to help monitor contractor and consultant performance. Provide day-to-day assistance to the Contract Manager, including meeting coordination and documentation. Inspect completed work to ensure it meets expected standards and contract requirements. Essential Requirements of the Compliance Officer: Previous experience working as a Compliance Officer To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Aug 07, 2025
Contractor
Compliance Officer Fixed Term Contract, 12 months 31,000 Medway, Kent Hamilton Woods Associates are currently recruiting for a Compliance Officer to join an organisation based in Medway, Kent. Duties & Responsibilities of the Compliance Officer: Deliver administrative support across key compliance areas such as fire safety, gas checks, asbestos control, and water safety. Oversee and monitor reactive maintenance tasks, ensuring correct order processing, system updates, and escalation of recurring issues to contract leads. Communicate with contractors to follow up on outstanding documentation and payments. Coordinate safety checks and inspections by arranging appointments directly with residents. Take ownership of no-access situations, working closely with housing teams and preparing any necessary legal documentation. Keep systems and records up to date, including financial tracking and invoice management. Compile and share data to help monitor contractor and consultant performance. Provide day-to-day assistance to the Contract Manager, including meeting coordination and documentation. Inspect completed work to ensure it meets expected standards and contract requirements. Essential Requirements of the Compliance Officer: Previous experience working as a Compliance Officer To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
