# Department Manager, Beauty Work Shop / Hair Department Manager, Beauty Work Shop / Hair Job Introduction As a Department Manager you will: Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements A bit about you: Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it's with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business . Selfridges OpenStreetMap contributors Salary Competitive plus benefits Annually Job Reference selfridges/TP/251546/6589 Contract Type Permanent Closing Date 22 February, 2026 Job Category Retail Location London, United Kingdom 19 January, 2026 Spread the word Jobs in the same category
Feb 07, 2026
Full time
# Department Manager, Beauty Work Shop / Hair Department Manager, Beauty Work Shop / Hair Job Introduction As a Department Manager you will: Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements A bit about you: Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it's with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business . Selfridges OpenStreetMap contributors Salary Competitive plus benefits Annually Job Reference selfridges/TP/251546/6589 Contract Type Permanent Closing Date 22 February, 2026 Job Category Retail Location London, United Kingdom 19 January, 2026 Spread the word Jobs in the same category
Overview Job Title: Boutique Manager Location: Canary Wharf, London Reporting To: UK Retail Area Manager Responsible for a team size of: up to 7 Who we are At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. And we don't just rely on awards-we are recognised in the industry through our achievements in sustainable jewellery: Queen's Award for Enterprise: Sustainable Development 2022 Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces Responsible Business of the Year, 2025, Positive Luxury We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand-beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. We are expanding rapidly and have an exciting opportunity for someone who is going to build, develop and lead a dynamic, passionate and engaged team. You'll be a people focused, product passionate, inspiring and innovative leader with a drive to lead your team to success, both commercially and operationally to achieve sales targets, cultivate a new customer base and exceed our customer expectations. You will have a strong clienteling background in a similar size business. What you'll do Your role as a Boutique Manager will include: Driving Sales Drive and exceed the sales budget Develop and implement an action orientated business plan for your location Responsible for monitoring and driving store and team KPIs to ensure opportunities for growth and improvement are maximised Be a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency in approach through your sales team Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events Building a Strong Team Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these Coach and develop your team through feedback and regular performance reviews to help them develop their career Confidence with managing performance concerns and supporting the employee to success Manage the team in accordance with company policy and procedures, escalating issues as they arise Support the recruitment process, interviewing candidates, managing the probation process Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers Delivering Efficiency Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times Ensure in store experience is in line with the guidelines and Brand standard Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues Ensure accurate payment processing and cash handling through regular training of your team Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team What you'll bring A solid background in Retail Management Experience in a busy selling environment, ideally within a luxury brand Demonstrable experience in high service guest interaction and customer relationship management Natural leadership skills to get the best of your high performing team both individually and collectively A demonstrated passion for customer service and delivering exceptional customer experiences People management skills and an ability to deal with escalations effectively Commercial awareness with a track record of improving and driving sales, KPIs and driving targets Excellent communication and interpersonal skills Ability to work well under pressure in a fast paced environment with a flexible approach Organised with an ability to produce quality work within deadlines Proactive approach with a solution focused mindset at all times To be successful at Monica Vinader You are a doer You're a team player You're humble You are honest, straightforward and transparent You are a good teacher/mentor (approachable and accessible) You want to get your hands dirty You solve problems You are resilient You are flexible You are entrepreneurial, smart, and passionate If you don't know something, you say so. Then go figure it out quickly You love working in a creative environment You have a sense of humour You are an insatiable learner What we can offer you A great next step in your career and future exciting development opportunities Generous staff discount for personal use and friends and family discount code Workplace pension scheme Retail management Bonus Paid volunteering days to support charitable causes Perkbox flexi points every month for discounts with other brands Length of service awards for key milestones one, three, five and ten years Tech scheme and cycle to work scheme Financial Assistance - Loan / Advance payments Private healthcare Life Assurance Employee Assistance Programme 24/7 Right to work Ability to document your authorisation to work in the United Kingdom. Travel Requirements Travel to our other Boutiques and Concessions may be required Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed Our customers are at the core of everything we do.We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Feb 07, 2026
Full time
Overview Job Title: Boutique Manager Location: Canary Wharf, London Reporting To: UK Retail Area Manager Responsible for a team size of: up to 7 Who we are At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. And we don't just rely on awards-we are recognised in the industry through our achievements in sustainable jewellery: Queen's Award for Enterprise: Sustainable Development 2022 Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces Responsible Business of the Year, 2025, Positive Luxury We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand-beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. We are expanding rapidly and have an exciting opportunity for someone who is going to build, develop and lead a dynamic, passionate and engaged team. You'll be a people focused, product passionate, inspiring and innovative leader with a drive to lead your team to success, both commercially and operationally to achieve sales targets, cultivate a new customer base and exceed our customer expectations. You will have a strong clienteling background in a similar size business. What you'll do Your role as a Boutique Manager will include: Driving Sales Drive and exceed the sales budget Develop and implement an action orientated business plan for your location Responsible for monitoring and driving store and team KPIs to ensure opportunities for growth and improvement are maximised Be a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency in approach through your sales team Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events Building a Strong Team Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these Coach and develop your team through feedback and regular performance reviews to help them develop their career Confidence with managing performance concerns and supporting the employee to success Manage the team in accordance with company policy and procedures, escalating issues as they arise Support the recruitment process, interviewing candidates, managing the probation process Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers Delivering Efficiency Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times Ensure in store experience is in line with the guidelines and Brand standard Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues Ensure accurate payment processing and cash handling through regular training of your team Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team What you'll bring A solid background in Retail Management Experience in a busy selling environment, ideally within a luxury brand Demonstrable experience in high service guest interaction and customer relationship management Natural leadership skills to get the best of your high performing team both individually and collectively A demonstrated passion for customer service and delivering exceptional customer experiences People management skills and an ability to deal with escalations effectively Commercial awareness with a track record of improving and driving sales, KPIs and driving targets Excellent communication and interpersonal skills Ability to work well under pressure in a fast paced environment with a flexible approach Organised with an ability to produce quality work within deadlines Proactive approach with a solution focused mindset at all times To be successful at Monica Vinader You are a doer You're a team player You're humble You are honest, straightforward and transparent You are a good teacher/mentor (approachable and accessible) You want to get your hands dirty You solve problems You are resilient You are flexible You are entrepreneurial, smart, and passionate If you don't know something, you say so. Then go figure it out quickly You love working in a creative environment You have a sense of humour You are an insatiable learner What we can offer you A great next step in your career and future exciting development opportunities Generous staff discount for personal use and friends and family discount code Workplace pension scheme Retail management Bonus Paid volunteering days to support charitable causes Perkbox flexi points every month for discounts with other brands Length of service awards for key milestones one, three, five and ten years Tech scheme and cycle to work scheme Financial Assistance - Loan / Advance payments Private healthcare Life Assurance Employee Assistance Programme 24/7 Right to work Ability to document your authorisation to work in the United Kingdom. Travel Requirements Travel to our other Boutiques and Concessions may be required Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed Our customers are at the core of everything we do.We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
# Department Manager Accessories Hall Department Manager Accessories Hall Job Introduction As a Department Manager you will: Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements A bit about you: Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it's with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business . Selfridges OpenStreetMap contributors Salary Competitive plus benefits Annually Job Reference selfridges/TP/46/6594 Contract Type Permanent Closing Date 8 February, 2026 Job Category Retail Location Birmingham, United Kingdom 26 January, 2026 Spread the word Jobs in the same category
Feb 03, 2026
Full time
# Department Manager Accessories Hall Department Manager Accessories Hall Job Introduction As a Department Manager you will: Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements A bit about you: Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it's with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business . Selfridges OpenStreetMap contributors Salary Competitive plus benefits Annually Job Reference selfridges/TP/46/6594 Contract Type Permanent Closing Date 8 February, 2026 Job Category Retail Location Birmingham, United Kingdom 26 January, 2026 Spread the word Jobs in the same category
General Retail Manager About the Role Reporting to the Deputy Store Director, the role of the General Retail Manager is multidimensional. Equally responsible for the performance of a specific Division as having a global mind set to ensure the exceptional standards and wider performance of Retail as a whole. This includes concession partners. A highly skilled operational leader, you'll set the vision and priorities for your area for the next 12 months. Always with an eye on the results of today, you're also anticipating the trends of tomorrow and influencing key stakeholders as a result. Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out and they know you too. You're a natural role model for both your Own Bought team and Concession colleagues and you constantly strive to weave magic wherever you are in the business. Responsibilities This is your "business within a business" and you set the bar high. Your customers expect the best and that's exactly what you'll strive to deliver for them. If an ultra loyal customer or the CEO arrived on a visit at any time, you feel relaxed - you know your team and Division(s) are on point and ready to give them the best experience, regardless of the time of day or day of the week. You know that because you're an active leader. Visible on the floor and taking time to get to know everyone and create a truly high-performing team. You know that it's the relationships you build that will accelerate service, sales and overall performance. In order to be high performing, you have a relentless focus on making sure everyone understands the commercial goals of the Division and Retail and the part they play in achieving that. It's "just what you do" to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment. They all add up. A role model for coaching and nurturing your management team, you're working with them on a daily basis to articulate the "how" and deliver the art of selling and ensure this flows down through the sales force too. You'll have a 12 month strategic plan for your business which you constantly review, tweak and shape - taking corrective course setting action as a matter of habit. Naturally this plan covers People, Customer & Commercial requirements (both own bought and concession product). Alongside that plan, you make regular (at least monthly) time to develop new ideas and strategies to enhance customer experience and drive incremental trade. Together with the Deputy Store Director and Finance Analyst for your area, a key part of your strategic plan is budget management. You'll set and own the Divisional budget(s) including P&L performance. From Sales performance to Cost Base management and everything in between. At your level, the success of your Division also relies on the effective relationships you have with key stakeholders and external partners. You're continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade. This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required. Leadership isn't just about leading teams but also about talent spotting and building the best teams to keep your business fit for future. You'll identify, nurture and grow internal talent (either as world-class sales experts or future leaders) as well as working pro-actively with HR and in a timely way to source the best external resource too. And you make brave and bold decisions to ensure you have the right people in the right place, at the right time. Your relationship-first approach enables you to gain buy-in from your team members whilst not tolerating sustained underperformance or risk. About You Emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit. Relationship-led leadership approach. You know your people like your family and you know you can't deliver without them and brilliant teamwork. Skilled at performance coaching. You get a kick out of helping others develop and succeed - either successfully in your Division or where needed, laterally into a role that's a better fit. Skilled influencer who can demonstrate using their skills to make improvements and work effectively in a matrix model to achieve results. You're the kind of person who thrives and gets a buzz from managing stakeholders and winning together. Linked to the above, an active contributor. You care about the success of the business as a whole and constructively challenge to make it better. Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business. Have an affinity for data-driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions. Agile in your thinking and comfortable with ambiguity and change - if you have experience of leading through change too, so much the better. We need you to help colleagues navigate the evolution of the business and shape their thinking. Commercially astute. It's a business built on sales performance. This role is integral to delivering stretching and exciting sales growth. Conscientious. Your sense of pride means from standards to performance to looking after your people, you always do the right thing.
Feb 02, 2026
Full time
General Retail Manager About the Role Reporting to the Deputy Store Director, the role of the General Retail Manager is multidimensional. Equally responsible for the performance of a specific Division as having a global mind set to ensure the exceptional standards and wider performance of Retail as a whole. This includes concession partners. A highly skilled operational leader, you'll set the vision and priorities for your area for the next 12 months. Always with an eye on the results of today, you're also anticipating the trends of tomorrow and influencing key stakeholders as a result. Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out and they know you too. You're a natural role model for both your Own Bought team and Concession colleagues and you constantly strive to weave magic wherever you are in the business. Responsibilities This is your "business within a business" and you set the bar high. Your customers expect the best and that's exactly what you'll strive to deliver for them. If an ultra loyal customer or the CEO arrived on a visit at any time, you feel relaxed - you know your team and Division(s) are on point and ready to give them the best experience, regardless of the time of day or day of the week. You know that because you're an active leader. Visible on the floor and taking time to get to know everyone and create a truly high-performing team. You know that it's the relationships you build that will accelerate service, sales and overall performance. In order to be high performing, you have a relentless focus on making sure everyone understands the commercial goals of the Division and Retail and the part they play in achieving that. It's "just what you do" to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment. They all add up. A role model for coaching and nurturing your management team, you're working with them on a daily basis to articulate the "how" and deliver the art of selling and ensure this flows down through the sales force too. You'll have a 12 month strategic plan for your business which you constantly review, tweak and shape - taking corrective course setting action as a matter of habit. Naturally this plan covers People, Customer & Commercial requirements (both own bought and concession product). Alongside that plan, you make regular (at least monthly) time to develop new ideas and strategies to enhance customer experience and drive incremental trade. Together with the Deputy Store Director and Finance Analyst for your area, a key part of your strategic plan is budget management. You'll set and own the Divisional budget(s) including P&L performance. From Sales performance to Cost Base management and everything in between. At your level, the success of your Division also relies on the effective relationships you have with key stakeholders and external partners. You're continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade. This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required. Leadership isn't just about leading teams but also about talent spotting and building the best teams to keep your business fit for future. You'll identify, nurture and grow internal talent (either as world-class sales experts or future leaders) as well as working pro-actively with HR and in a timely way to source the best external resource too. And you make brave and bold decisions to ensure you have the right people in the right place, at the right time. Your relationship-first approach enables you to gain buy-in from your team members whilst not tolerating sustained underperformance or risk. About You Emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit. Relationship-led leadership approach. You know your people like your family and you know you can't deliver without them and brilliant teamwork. Skilled at performance coaching. You get a kick out of helping others develop and succeed - either successfully in your Division or where needed, laterally into a role that's a better fit. Skilled influencer who can demonstrate using their skills to make improvements and work effectively in a matrix model to achieve results. You're the kind of person who thrives and gets a buzz from managing stakeholders and winning together. Linked to the above, an active contributor. You care about the success of the business as a whole and constructively challenge to make it better. Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business. Have an affinity for data-driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions. Agile in your thinking and comfortable with ambiguity and change - if you have experience of leading through change too, so much the better. We need you to help colleagues navigate the evolution of the business and shape their thinking. Commercially astute. It's a business built on sales performance. This role is integral to delivering stretching and exciting sales growth. Conscientious. Your sense of pride means from standards to performance to looking after your people, you always do the right thing.
Retail Managers Bristol Zachary Daniels Retail Recruitment are working with leading brands across Bristol and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 15, 2026
Full time
Retail Managers Bristol Zachary Daniels Retail Recruitment are working with leading brands across Bristol and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retail Managers Edinburgh Zachary Daniels Retail Recruitment are working with leading brands across Edinburgh and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 15, 2026
Full time
Retail Managers Edinburgh Zachary Daniels Retail Recruitment are working with leading brands across Edinburgh and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description To analyse and report on QC test samples (e.g. packaging items, raw materials, intermediates, finished products and stability samples) in accordance with cGMP. Essential Functions/Responsibilities Perform analytical testing using HPLC, GC, TLC, FTIR, UV and other required techniques in accordance with written procedures Provide clear and accurate records of all work performed Record data into appropriate records and notify management of any OOS, OOT, OOE or questionable results Ensures that all results are reported and approved in a timely manner Identifies any non-compliances or deviations and notifies management Ensures that all equipment is fully calibrated and serviced prior to testing Applies appropriate SOPs and test methods to all testing to ensure compliance and quality of resulting data Maintains a clean and tidy work environment, including carrying out housekeeping tasks as assigned Maintains stocks of consumables, chemicals, solvents, etc through regular stock checks and re-ordering when required Carries out checking of analytical documentation (where experience and training allows) Assists with sampling of raw material samples as required Actively looks for and implements improvements in productivity and efficiency within own work area Works in accordance with the systems in place with regards to health & safety, security and the environment Undertakes other activities, indirectly related or unrelated to the above listed accountabilities, as assigned by line manager Operates in accordance with the company corporate values of being patient driven, passionate, innovative, collaborative, accountable, having integrity and achieving excellence Required Knowledge, Skills, and Abilities Typically >1 year relevant post degree work experience, ideally in the Pharmaceutical, Biotechnology or a related industry Experience of using routine analytical instruments (e.g. HPLC, GC, TLC, FTIR, UV etc.) and of routine analytical techniques (titration, pipetting, etc) Working knowledge of office IT packages Good level of written and verbal communication skills Excellent attention to detail and 'concern for quality' Understanding of cGMP Required/Preferred Education and Licenses Bachelor's degree in science or related discipline Attributes and Behaviors Operates in accordance with the Jazz values of: Integrity: Walks the Talk. Honest, ethical and genuine in interactions and compliant in conduct. Provides transparent, open feedback and holds self and other accountable. Innovation: Challenges the Status Quo. Has an open, curious mindset. Takes educated risks and finds new ways to solve problems. Gets comfortable with failure. Recognizes wins and learns from mistakes. Anticipates future needs. Pursuit of Excellence: Makes an Impact. Is agile and adaptable to change. Continuously asks, "How can we make this better?". Acts and continuously iterates. Focuses on action, agile performance. Passion: Put Patients First, Always. Truly cares about what is done and consistently strives to do their best for our patients. Collaboration: Seeks Better Perspectives. Seeks new, diverse perspectives to drive better outcomes. Creates a safe space to share opinions. Partners with respect and takes accountability for actions. Celebrates our differences. Proven organisational and interpersonal skills, demonstrated through the following competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services. Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; doesn't misrepresent themselves for personal gain. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can solve problems with peers with the minimum of noise; is seen as a team player and is cooperative. Managing through Systems: Can design practices, processes, and procedures that allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others, without being there; can impact people and results remotely. Problem Solving: uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; lets people finish and be responsible for their work. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops scheduled and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Priority Setting: Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; creates focus. Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Self-development: Is personally committed and actively works to continuously improve themselves; understands that different situation and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working for and with. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Nov 17, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description To analyse and report on QC test samples (e.g. packaging items, raw materials, intermediates, finished products and stability samples) in accordance with cGMP. Essential Functions/Responsibilities Perform analytical testing using HPLC, GC, TLC, FTIR, UV and other required techniques in accordance with written procedures Provide clear and accurate records of all work performed Record data into appropriate records and notify management of any OOS, OOT, OOE or questionable results Ensures that all results are reported and approved in a timely manner Identifies any non-compliances or deviations and notifies management Ensures that all equipment is fully calibrated and serviced prior to testing Applies appropriate SOPs and test methods to all testing to ensure compliance and quality of resulting data Maintains a clean and tidy work environment, including carrying out housekeeping tasks as assigned Maintains stocks of consumables, chemicals, solvents, etc through regular stock checks and re-ordering when required Carries out checking of analytical documentation (where experience and training allows) Assists with sampling of raw material samples as required Actively looks for and implements improvements in productivity and efficiency within own work area Works in accordance with the systems in place with regards to health & safety, security and the environment Undertakes other activities, indirectly related or unrelated to the above listed accountabilities, as assigned by line manager Operates in accordance with the company corporate values of being patient driven, passionate, innovative, collaborative, accountable, having integrity and achieving excellence Required Knowledge, Skills, and Abilities Typically >1 year relevant post degree work experience, ideally in the Pharmaceutical, Biotechnology or a related industry Experience of using routine analytical instruments (e.g. HPLC, GC, TLC, FTIR, UV etc.) and of routine analytical techniques (titration, pipetting, etc) Working knowledge of office IT packages Good level of written and verbal communication skills Excellent attention to detail and 'concern for quality' Understanding of cGMP Required/Preferred Education and Licenses Bachelor's degree in science or related discipline Attributes and Behaviors Operates in accordance with the Jazz values of: Integrity: Walks the Talk. Honest, ethical and genuine in interactions and compliant in conduct. Provides transparent, open feedback and holds self and other accountable. Innovation: Challenges the Status Quo. Has an open, curious mindset. Takes educated risks and finds new ways to solve problems. Gets comfortable with failure. Recognizes wins and learns from mistakes. Anticipates future needs. Pursuit of Excellence: Makes an Impact. Is agile and adaptable to change. Continuously asks, "How can we make this better?". Acts and continuously iterates. Focuses on action, agile performance. Passion: Put Patients First, Always. Truly cares about what is done and consistently strives to do their best for our patients. Collaboration: Seeks Better Perspectives. Seeks new, diverse perspectives to drive better outcomes. Creates a safe space to share opinions. Partners with respect and takes accountability for actions. Celebrates our differences. Proven organisational and interpersonal skills, demonstrated through the following competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services. Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; doesn't misrepresent themselves for personal gain. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can solve problems with peers with the minimum of noise; is seen as a team player and is cooperative. Managing through Systems: Can design practices, processes, and procedures that allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others, without being there; can impact people and results remotely. Problem Solving: uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; lets people finish and be responsible for their work. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops scheduled and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Priority Setting: Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; creates focus. Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Self-development: Is personally committed and actively works to continuously improve themselves; understands that different situation and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working for and with. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
