General Retail Manager About the Role Reporting to the Deputy Store Director, the role of the General Retail Manager is multidimensional. Equally responsible for the performance of a specific Division as having a global mind set to ensure the exceptional standards and wider performance of Retail as a whole. This includes concession partners. A highly skilled operational leader, you'll set the vision and priorities for your area for the next 12 months. Always with an eye on the results of today, you're also anticipating the trends of tomorrow and influencing key stakeholders as a result. Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out and they know you too. You're a natural role model for both your Own Bought team and Concession colleagues and you constantly strive to weave magic wherever you are in the business. Responsibilities This is your "business within a business" and you set the bar high. Your customers expect the best and that's exactly what you'll strive to deliver for them. If an ultra loyal customer or the CEO arrived on a visit at any time, you feel relaxed - you know your team and Division(s) are on point and ready to give them the best experience, regardless of the time of day or day of the week. You know that because you're an active leader. Visible on the floor and taking time to get to know everyone and create a truly high-performing team. You know that it's the relationships you build that will accelerate service, sales and overall performance. In order to be high performing, you have a relentless focus on making sure everyone understands the commercial goals of the Division and Retail and the part they play in achieving that. It's "just what you do" to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment. They all add up. A role model for coaching and nurturing your management team, you're working with them on a daily basis to articulate the "how" and deliver the art of selling and ensure this flows down through the sales force too. You'll have a 12 month strategic plan for your business which you constantly review, tweak and shape - taking corrective course setting action as a matter of habit. Naturally this plan covers People, Customer & Commercial requirements (both own bought and concession product). Alongside that plan, you make regular (at least monthly) time to develop new ideas and strategies to enhance customer experience and drive incremental trade. Together with the Deputy Store Director and Finance Analyst for your area, a key part of your strategic plan is budget management. You'll set and own the Divisional budget(s) including P&L performance. From Sales performance to Cost Base management and everything in between. At your level, the success of your Division also relies on the effective relationships you have with key stakeholders and external partners. You're continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade. This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required. Leadership isn't just about leading teams but also about talent spotting and building the best teams to keep your business fit for future. You'll identify, nurture and grow internal talent (either as world-class sales experts or future leaders) as well as working pro-actively with HR and in a timely way to source the best external resource too. And you make brave and bold decisions to ensure you have the right people in the right place, at the right time. Your relationship-first approach enables you to gain buy-in from your team members whilst not tolerating sustained underperformance or risk. About You Emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit. Relationship-led leadership approach. You know your people like your family and you know you can't deliver without them and brilliant teamwork. Skilled at performance coaching. You get a kick out of helping others develop and succeed - either successfully in your Division or where needed, laterally into a role that's a better fit. Skilled influencer who can demonstrate using their skills to make improvements and work effectively in a matrix model to achieve results. You're the kind of person who thrives and gets a buzz from managing stakeholders and winning together. Linked to the above, an active contributor. You care about the success of the business as a whole and constructively challenge to make it better. Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business. Have an affinity for data-driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions. Agile in your thinking and comfortable with ambiguity and change - if you have experience of leading through change too, so much the better. We need you to help colleagues navigate the evolution of the business and shape their thinking. Commercially astute. It's a business built on sales performance. This role is integral to delivering stretching and exciting sales growth. Conscientious. Your sense of pride means from standards to performance to looking after your people, you always do the right thing.
Jan 16, 2026
Full time
General Retail Manager About the Role Reporting to the Deputy Store Director, the role of the General Retail Manager is multidimensional. Equally responsible for the performance of a specific Division as having a global mind set to ensure the exceptional standards and wider performance of Retail as a whole. This includes concession partners. A highly skilled operational leader, you'll set the vision and priorities for your area for the next 12 months. Always with an eye on the results of today, you're also anticipating the trends of tomorrow and influencing key stakeholders as a result. Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out and they know you too. You're a natural role model for both your Own Bought team and Concession colleagues and you constantly strive to weave magic wherever you are in the business. Responsibilities This is your "business within a business" and you set the bar high. Your customers expect the best and that's exactly what you'll strive to deliver for them. If an ultra loyal customer or the CEO arrived on a visit at any time, you feel relaxed - you know your team and Division(s) are on point and ready to give them the best experience, regardless of the time of day or day of the week. You know that because you're an active leader. Visible on the floor and taking time to get to know everyone and create a truly high-performing team. You know that it's the relationships you build that will accelerate service, sales and overall performance. In order to be high performing, you have a relentless focus on making sure everyone understands the commercial goals of the Division and Retail and the part they play in achieving that. It's "just what you do" to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment. They all add up. A role model for coaching and nurturing your management team, you're working with them on a daily basis to articulate the "how" and deliver the art of selling and ensure this flows down through the sales force too. You'll have a 12 month strategic plan for your business which you constantly review, tweak and shape - taking corrective course setting action as a matter of habit. Naturally this plan covers People, Customer & Commercial requirements (both own bought and concession product). Alongside that plan, you make regular (at least monthly) time to develop new ideas and strategies to enhance customer experience and drive incremental trade. Together with the Deputy Store Director and Finance Analyst for your area, a key part of your strategic plan is budget management. You'll set and own the Divisional budget(s) including P&L performance. From Sales performance to Cost Base management and everything in between. At your level, the success of your Division also relies on the effective relationships you have with key stakeholders and external partners. You're continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade. This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required. Leadership isn't just about leading teams but also about talent spotting and building the best teams to keep your business fit for future. You'll identify, nurture and grow internal talent (either as world-class sales experts or future leaders) as well as working pro-actively with HR and in a timely way to source the best external resource too. And you make brave and bold decisions to ensure you have the right people in the right place, at the right time. Your relationship-first approach enables you to gain buy-in from your team members whilst not tolerating sustained underperformance or risk. About You Emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit. Relationship-led leadership approach. You know your people like your family and you know you can't deliver without them and brilliant teamwork. Skilled at performance coaching. You get a kick out of helping others develop and succeed - either successfully in your Division or where needed, laterally into a role that's a better fit. Skilled influencer who can demonstrate using their skills to make improvements and work effectively in a matrix model to achieve results. You're the kind of person who thrives and gets a buzz from managing stakeholders and winning together. Linked to the above, an active contributor. You care about the success of the business as a whole and constructively challenge to make it better. Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business. Have an affinity for data-driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions. Agile in your thinking and comfortable with ambiguity and change - if you have experience of leading through change too, so much the better. We need you to help colleagues navigate the evolution of the business and shape their thinking. Commercially astute. It's a business built on sales performance. This role is integral to delivering stretching and exciting sales growth. Conscientious. Your sense of pride means from standards to performance to looking after your people, you always do the right thing.
Retail Managers Bristol Zachary Daniels Retail Recruitment are working with leading brands across Bristol and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 15, 2026
Full time
Retail Managers Bristol Zachary Daniels Retail Recruitment are working with leading brands across Bristol and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retail Managers Edinburgh Zachary Daniels Retail Recruitment are working with leading brands across Edinburgh and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 15, 2026
Full time
Retail Managers Edinburgh Zachary Daniels Retail Recruitment are working with leading brands across Edinburgh and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retial Managers Edinburgh Zachary Daniels Retail Recruitment are working with leading brands across Edinburgh and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 09, 2026
Full time
Retial Managers Edinburgh Zachary Daniels Retail Recruitment are working with leading brands across Edinburgh and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retial Managers Manchester Zachary Daniels Retail Recruitment are working with leading brands across Manchester and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 09, 2026
Full time
Retial Managers Manchester Zachary Daniels Retail Recruitment are working with leading brands across Manchester and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retial Managers Bicester Zachary Daniels Retail Recruitment are working with leading brands across Bicester and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 09, 2026
Full time
Retial Managers Bicester Zachary Daniels Retail Recruitment are working with leading brands across Bicester and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retial Managers Bristol Zachary Daniels Retail Recruitment are working with leading brands across Bristol and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 08, 2026
Full time
Retial Managers Bristol Zachary Daniels Retail Recruitment are working with leading brands across Bristol and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Retial Managers Leeds Zachary Daniels Retail Recruitment are working with leading brands across Leeds and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Jan 08, 2026
Full time
Retial Managers Leeds Zachary Daniels Retail Recruitment are working with leading brands across Leeds and want to speak with any Retail Manager ready for a new opportunity. If you are an experienced Retail Manager seeking development, progression or a fresh challenge, we want to hear from you. Retailers across the city are actively hiring and are looking for strong leadership, commercial awareness and the qualities that make a great Retail Manager . We recruit for: Area Managers / Regional Managers Store Managers / General Managers Assistant Managers / Deputy Managers Concession Managers / Team Leaders If you're passionate about leadership, customer experience and commercial success and ready for a new challenge, we'd love to hear from you. Whether you're currently a Retail Manager or aspiring to step into management, we can support your next move. Send your CV in complete confidence if you're interested in opportunities within fashion, lifestyle, luxury, beauty or high-street retail. BBBH35066
Head Of Retail And Beverage - Edgbaston Cricket Ground, Birmingham Full-Time / Permanent Up to £45000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for As the Head of Retail and Beverage at Edgbaston Cricket Stadium, you will be pivotal in orchestrating the seamless delivery of top-tier catering services to patrons, in collaboration with Levy UK & I. Your role encompasses meticulous planning, execution, and supervision of all public GA catering operations, guaranteeing alignment with organisational benchmarks and exceeding client anticipations. Your core responsibilities revolve around optimising operational processes, adeptly leading staff, fostering unparalleled customer experiences, safeguarding financial soundness of a £3.2m revenue, and upholding regulatory compliance standards. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Of Retail And Beverage - The Role Operational Excellence: Line manage the retail and cellar team, setting performance expectations and driving accountability. Provide first class non-match day and match day retail, bar, third party concessions operations To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters Setting quality and operational standards Establish excellent relationships with clients, contractors and other departments Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a 'smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes Optimise staffing levels at events to ensure that we meet the highest levels of customer service and maximise profitability Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets To be aware and adhere with statutory, legal and Company policy requirements for; Health and Safety, Food Hygiene, Licensing Laws, Employment Law, Fire Regulations, Sales of good/Trade Description, Personnel/HR procedures. Ensure all operational areas are risk-assessed, compliant, and operating to Compass/Levy policy. Own the operational planning cycle, including capacity modelling, queue-flow planning, technology optimisation, and delivery coordination with Logistics, Cellar, and Culinary teams. Collaborate cross-departmentally to deliver innovation, efficiencies, and continuous improvement. Staff Management and Learning and Development: Serve as the site lead for stock integrity across all Retail & Beverage operations. Implement stock protection strategies aligned to Compass profit protection standards. Working with the Cellar Manager and the Logistics Manager to oversee the smooth running of the department To ensure that all new team members are inducted, trained, and developed to ensure that the highest levels of efficiency within the operation and customer service are always employed. To engender good staff, customer, and client relations always To ensure that all staff are trained promptly in all areas of food hygiene and health and safety, ensuring that training record cards are duly signed. To identify employees with potential for development and promotions within the operation, ensuring the correct development and training opportunities are given. To be engaged in and an active supporter in your team's learning and development plans To regularly provide feedback suitable to each team member's learning style to your direct reports to ensure their continued growth within the company. Foster a culture of high performance, teamwork and inclusion - in line with the Levy and Edgbaston Values. Address underperformance promptly using a structured and fair performance framework Quality Control and Customer Service: Monitor food and beverage quality throughout the catering process, addressing any issues promptly to maintain high standards of taste, presentation, and hygiene. Monitor food safety throughout the service operation and set up, ensuring all HACCP processes within your control are adhered to with any risk mitigated where necessary. Interact with customers to understand their needs and preferences, ensuring a personalised and memorable dining experience. Handle customer complaints and inquiries with professionalism and efficiency, resolving issues to their satisfaction and upholding the venue's reputation. Financial Management: Monitor labour, consumables, and operating costs, ensuring delivery against financial targets.To thoroughly investigate and feedback to the General Manager on any variances found and put an operational plan in place to mitigate them. Analyse stock performance, waste, yield, and margin to drive GP% improvements.To suggest to the General Manager developments in the operation that may improve the profitability, where agreed, implement, and monitor these changes once approved.To e
Jan 07, 2026
Full time
Head Of Retail And Beverage - Edgbaston Cricket Ground, Birmingham Full-Time / Permanent Up to £45000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for As the Head of Retail and Beverage at Edgbaston Cricket Stadium, you will be pivotal in orchestrating the seamless delivery of top-tier catering services to patrons, in collaboration with Levy UK & I. Your role encompasses meticulous planning, execution, and supervision of all public GA catering operations, guaranteeing alignment with organisational benchmarks and exceeding client anticipations. Your core responsibilities revolve around optimising operational processes, adeptly leading staff, fostering unparalleled customer experiences, safeguarding financial soundness of a £3.2m revenue, and upholding regulatory compliance standards. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Of Retail And Beverage - The Role Operational Excellence: Line manage the retail and cellar team, setting performance expectations and driving accountability. Provide first class non-match day and match day retail, bar, third party concessions operations To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters Setting quality and operational standards Establish excellent relationships with clients, contractors and other departments Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a 'smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes Optimise staffing levels at events to ensure that we meet the highest levels of customer service and maximise profitability Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets To be aware and adhere with statutory, legal and Company policy requirements for; Health and Safety, Food Hygiene, Licensing Laws, Employment Law, Fire Regulations, Sales of good/Trade Description, Personnel/HR procedures. Ensure all operational areas are risk-assessed, compliant, and operating to Compass/Levy policy. Own the operational planning cycle, including capacity modelling, queue-flow planning, technology optimisation, and delivery coordination with Logistics, Cellar, and Culinary teams. Collaborate cross-departmentally to deliver innovation, efficiencies, and continuous improvement. Staff Management and Learning and Development: Serve as the site lead for stock integrity across all Retail & Beverage operations. Implement stock protection strategies aligned to Compass profit protection standards. Working with the Cellar Manager and the Logistics Manager to oversee the smooth running of the department To ensure that all new team members are inducted, trained, and developed to ensure that the highest levels of efficiency within the operation and customer service are always employed. To engender good staff, customer, and client relations always To ensure that all staff are trained promptly in all areas of food hygiene and health and safety, ensuring that training record cards are duly signed. To identify employees with potential for development and promotions within the operation, ensuring the correct development and training opportunities are given. To be engaged in and an active supporter in your team's learning and development plans To regularly provide feedback suitable to each team member's learning style to your direct reports to ensure their continued growth within the company. Foster a culture of high performance, teamwork and inclusion - in line with the Levy and Edgbaston Values. Address underperformance promptly using a structured and fair performance framework Quality Control and Customer Service: Monitor food and beverage quality throughout the catering process, addressing any issues promptly to maintain high standards of taste, presentation, and hygiene. Monitor food safety throughout the service operation and set up, ensuring all HACCP processes within your control are adhered to with any risk mitigated where necessary. Interact with customers to understand their needs and preferences, ensuring a personalised and memorable dining experience. Handle customer complaints and inquiries with professionalism and efficiency, resolving issues to their satisfaction and upholding the venue's reputation. Financial Management: Monitor labour, consumables, and operating costs, ensuring delivery against financial targets.To thoroughly investigate and feedback to the General Manager on any variances found and put an operational plan in place to mitigate them. Analyse stock performance, waste, yield, and margin to drive GP% improvements.To suggest to the General Manager developments in the operation that may improve the profitability, where agreed, implement, and monitor these changes once approved.To e
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description To analyse and report on QC test samples (e.g. packaging items, raw materials, intermediates, finished products and stability samples) in accordance with cGMP. Essential Functions/Responsibilities Perform analytical testing using HPLC, GC, TLC, FTIR, UV and other required techniques in accordance with written procedures Provide clear and accurate records of all work performed Record data into appropriate records and notify management of any OOS, OOT, OOE or questionable results Ensures that all results are reported and approved in a timely manner Identifies any non-compliances or deviations and notifies management Ensures that all equipment is fully calibrated and serviced prior to testing Applies appropriate SOPs and test methods to all testing to ensure compliance and quality of resulting data Maintains a clean and tidy work environment, including carrying out housekeeping tasks as assigned Maintains stocks of consumables, chemicals, solvents, etc through regular stock checks and re-ordering when required Carries out checking of analytical documentation (where experience and training allows) Assists with sampling of raw material samples as required Actively looks for and implements improvements in productivity and efficiency within own work area Works in accordance with the systems in place with regards to health & safety, security and the environment Undertakes other activities, indirectly related or unrelated to the above listed accountabilities, as assigned by line manager Operates in accordance with the company corporate values of being patient driven, passionate, innovative, collaborative, accountable, having integrity and achieving excellence Required Knowledge, Skills, and Abilities Typically >1 year relevant post degree work experience, ideally in the Pharmaceutical, Biotechnology or a related industry Experience of using routine analytical instruments (e.g. HPLC, GC, TLC, FTIR, UV etc.) and of routine analytical techniques (titration, pipetting, etc) Working knowledge of office IT packages Good level of written and verbal communication skills Excellent attention to detail and 'concern for quality' Understanding of cGMP Required/Preferred Education and Licenses Bachelor's degree in science or related discipline Attributes and Behaviors Operates in accordance with the Jazz values of: Integrity: Walks the Talk. Honest, ethical and genuine in interactions and compliant in conduct. Provides transparent, open feedback and holds self and other accountable. Innovation: Challenges the Status Quo. Has an open, curious mindset. Takes educated risks and finds new ways to solve problems. Gets comfortable with failure. Recognizes wins and learns from mistakes. Anticipates future needs. Pursuit of Excellence: Makes an Impact. Is agile and adaptable to change. Continuously asks, "How can we make this better?". Acts and continuously iterates. Focuses on action, agile performance. Passion: Put Patients First, Always. Truly cares about what is done and consistently strives to do their best for our patients. Collaboration: Seeks Better Perspectives. Seeks new, diverse perspectives to drive better outcomes. Creates a safe space to share opinions. Partners with respect and takes accountability for actions. Celebrates our differences. Proven organisational and interpersonal skills, demonstrated through the following competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services. Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; doesn't misrepresent themselves for personal gain. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can solve problems with peers with the minimum of noise; is seen as a team player and is cooperative. Managing through Systems: Can design practices, processes, and procedures that allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others, without being there; can impact people and results remotely. Problem Solving: uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; lets people finish and be responsible for their work. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops scheduled and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Priority Setting: Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; creates focus. Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Self-development: Is personally committed and actively works to continuously improve themselves; understands that different situation and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working for and with. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Nov 17, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description To analyse and report on QC test samples (e.g. packaging items, raw materials, intermediates, finished products and stability samples) in accordance with cGMP. Essential Functions/Responsibilities Perform analytical testing using HPLC, GC, TLC, FTIR, UV and other required techniques in accordance with written procedures Provide clear and accurate records of all work performed Record data into appropriate records and notify management of any OOS, OOT, OOE or questionable results Ensures that all results are reported and approved in a timely manner Identifies any non-compliances or deviations and notifies management Ensures that all equipment is fully calibrated and serviced prior to testing Applies appropriate SOPs and test methods to all testing to ensure compliance and quality of resulting data Maintains a clean and tidy work environment, including carrying out housekeeping tasks as assigned Maintains stocks of consumables, chemicals, solvents, etc through regular stock checks and re-ordering when required Carries out checking of analytical documentation (where experience and training allows) Assists with sampling of raw material samples as required Actively looks for and implements improvements in productivity and efficiency within own work area Works in accordance with the systems in place with regards to health & safety, security and the environment Undertakes other activities, indirectly related or unrelated to the above listed accountabilities, as assigned by line manager Operates in accordance with the company corporate values of being patient driven, passionate, innovative, collaborative, accountable, having integrity and achieving excellence Required Knowledge, Skills, and Abilities Typically >1 year relevant post degree work experience, ideally in the Pharmaceutical, Biotechnology or a related industry Experience of using routine analytical instruments (e.g. HPLC, GC, TLC, FTIR, UV etc.) and of routine analytical techniques (titration, pipetting, etc) Working knowledge of office IT packages Good level of written and verbal communication skills Excellent attention to detail and 'concern for quality' Understanding of cGMP Required/Preferred Education and Licenses Bachelor's degree in science or related discipline Attributes and Behaviors Operates in accordance with the Jazz values of: Integrity: Walks the Talk. Honest, ethical and genuine in interactions and compliant in conduct. Provides transparent, open feedback and holds self and other accountable. Innovation: Challenges the Status Quo. Has an open, curious mindset. Takes educated risks and finds new ways to solve problems. Gets comfortable with failure. Recognizes wins and learns from mistakes. Anticipates future needs. Pursuit of Excellence: Makes an Impact. Is agile and adaptable to change. Continuously asks, "How can we make this better?". Acts and continuously iterates. Focuses on action, agile performance. Passion: Put Patients First, Always. Truly cares about what is done and consistently strives to do their best for our patients. Collaboration: Seeks Better Perspectives. Seeks new, diverse perspectives to drive better outcomes. Creates a safe space to share opinions. Partners with respect and takes accountability for actions. Celebrates our differences. Proven organisational and interpersonal skills, demonstrated through the following competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services. Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; doesn't misrepresent themselves for personal gain. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can solve problems with peers with the minimum of noise; is seen as a team player and is cooperative. Managing through Systems: Can design practices, processes, and procedures that allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others, without being there; can impact people and results remotely. Problem Solving: uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; lets people finish and be responsible for their work. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops scheduled and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Priority Setting: Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; creates focus. Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Self-development: Is personally committed and actively works to continuously improve themselves; understands that different situation and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working for and with. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
