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Product Director - Public Sector, NonProfit & Higher Education Full-time Company Description Meet Unit4 . With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters.- A powerful statement that enables different priorities fordifferent people. We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. Job Description We are seeking a mission-driven and strategic Director of Industry Product Management to lead the development of ERP capabilities tailored to the unique needs of the public sector, nonprofit organizations, and higher education institutions. This role is ideal for a product leader who combines industry insight with hands-on product management skills, and who is passionate about building solutions that help mission-focused organizations operate more efficiently and effectively. You will work closely with horizontal product managers (e.g., Financials, HR, Procurement etc) to ensure our platform delivers end-to-end support for the operational, compliance, and funding models specific to these sectors. You will research, drive requirements, oversee design and drive launch for industry specific solutions. You will bring new products to market to drive further cross sell into the existing customer base and champion the development of new capabilities that will increase win rate and customer satisfaction with our core offerings. You will drive thought leadership in what the next generation of automation solutions can bring to the professional services space to help our clients compete and win. We're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration, always putting the customer experience at the center of decision-making. You are not only committed to driving and delivering on change, but you also hold yourself and others accountable to the highest standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we'd love to hear from you. Key Responsibilities Industry Strategy & Roadmap Alignment Define and maintain acomprehensive industry roadmap for public sector, nonprofit, and higher education verticals aligned with customer needs, market trends, and regulatory requirements. Translate industry-specific workflows and pain points into actionable product requirements across ERP modules. Gather, document, and validatedetailed product requirements based on customer interviews, market research, and regulatory analysis. Champion the use of AI and automation technologies to deliver industry-specific differentiators that help clients innovate, drive efficiencies, and increase their impact. Work with data and platform teams to define use cases for predictive analytics, intelligent workflows, and decision support into professional services use cases to allow our users to focus what matters. Cross-Functional Collaboration Act as the industry voice in product planning conversations with horizontal product teams. Collaborate with Product Marketing, Sales, and Customer Success to support evangelism of our product strategy, to assist with go-to-market strategies, enablement, and to drive customer engagement. Engage directly with customers, partners, and policy experts to gather insights and validate product direction. Work across the company to monitor sector-specific regulations, funding models, and compliance frameworks to inform product development. Product Execution Support Contribute to discovery, validation, and launch activities in collaboration with UX, engineering, and operations teams. Ensure industry-specific requirements are prioritized and delivered in alignment with platform capabilities. Qualifications Experience in product management for ERP or enterprise SaaS platforms. Strong domain knowledge in public sector, nonprofit, or higher education operations. Proven ability to translate complex industry needs into scalable product solutions. Strong ability to influence without authority and work cross-functionally in a matrixed environment. Excellent communication, analytical, and stakeholder engagement skills. Experience with ERP platforms serving mission-driven sectors Familiarity with AI-enabled or data-rich product environments. This role can be based remotely in Spain or Portugal. Additional Information Who we are We are a people-first community that nurtures all the areas that surround your working experience. With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that 'How work should feel' is an evolving statement. Work goes beyond tasks and everyday responsibilities it's about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel. What we offer a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme a safe and inclusive working environment - supported by our Employee Resource Groups, which are open to all Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs: This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries - we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!

Overview Senior Manager, Tax Reporting and Compliance - London, Manchester or Wakefield HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas. Purpose of the Job Company growth and the changing global tax environment means that we are seeking a Senior Manager over Tax Reporting and Compliance to ensure the Group's tax reporting and compliance obligations are managed efficiently and effectively - assisting with tax risk management and ensuring sustainable tax value. You will join our global tax team as the Senior Tax Manager for the Group and take responsibility for actively managing the tax compliance and reporting obligations across the Group's operations in 60+ jurisdictions. You'll work closely with the Group Finance and Financial Controllership teams and therefore need a collaborative mindset. Excellent tax reporting knowledge is required with strong project management skills to ensure deadlines are met. The role will report to the Global Head of Tax and operate on blended basis with remote working and attendance at the London (Bishopsgate) office. You could potentially be based from our Wakefield or Manchester offices on a blended basis. Key Responsibilities Group Tax Reporting (FRS 102 & Local GAAP) Manage the preparation of the consolidated group tax provision under FRS 102, including handling PPA data and Pillar Two calculations, working with tax managers in EMEA, APAC, LATAM and NAM to understand their workings and perform hands-on detailed reviews of spreadsheets and data from different sources Coordinate with the regional tax managers and finance teams to ensure accurate and timely local tax provisions and prior year tax true-ups Support year-end audit processes and responses to queries whilst managing final tax disclosures in the consolidated and individual statutory accounts Tax Compliance Manage global corporate income tax compliance across the Group, including relationships with centrally managed outsourced service providers and centralizing others currently managed separately Ensure timely filing of tax returns and payment of tax liabilities in all jurisdictions, including withholding taxes Maintain and enhance global tax compliance processes, controls, and documentation Oversee the preparation of documentation to support SAO sign off in the UK Manage the CbC and Pillar Two reporting for the group Lead on direct tax authority audits and enquiries in EMEA, APAC and LATAM to obtain prompt provision of data and defend the Group's tax positions Process improvements and governance Streamline processes to drive efficiency and reduce compliance risk, introducing AI and technology tools where it is cost effective Assist Global Head of Tax with managing Group's tax risk framework and governance policies Monitor legislative developments and proactively manage compliance risks Knowledge, Skills + Experience Very strong experience in International direct tax and applying this in a commercial environment CTA (Chartered Tax Advisor) or ACA (Chartered Accountant) or equivalent accounting qualification is desirable Strong experience in tax accounting under FRS 102 and other GAAPs Sound knowledge of UK corporate tax compliance processes, CFC, CIR, SAO, Group Relief etc, as well as a good understanding of the processes and reporting requirements in other jurisdictions Broad experience in managing tax matters across multiple jurisdictions Strong project management and communication skills, explaining tax to non-tax people Strong organizational / time management, people management and team-building skills Good experience with Excel is a must-have and experience with tax technology solutions and group reporting systems (eg Alphatax, SAP) is desirable Practical mindset with ability to integrate tax processes with business objectives Comfortable working in a dynamic and matrixed organization Strong numeracy skills and high attention to detail Experience of dealing with and resolving queries Driven to grow in the role, be proactive and seek improvements and solutions Very strong experience in International direct tax and applying this in a commercial environment Strong experience in tax accounting under FRS 102 and other GAAPs Sound knowledge of UK corporate tax compliance processes, CFC, CIR, SAO, Group Relief etc, as well as a good understanding of the processes and reporting requirements in other jurisdictions Broad experience in managing tax matters across multiple jurisdictions Exposure to the key aspects of Pillar Two Additional We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.

Overview We are currently looking to recruit a full-time Assistant Manager to support our Retail Team, based at our store in our beautiful flagship Chelsea store in the heart of London's design scene. Here customers can explore our entire collection across three floors, see our pieces styled in seasonal room sets and access our many services such as our custom-made sofa service Tailored by OKA. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers. Key Responsibilities Provision of exceptional customer service to OKA customers Providing advice and guidance on products to customers in person and via phone Generating and maximising revenue to meet sales targets Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes Identifying sales opportunities Promoting the OKA Home Stylist and Interior Design Service (IDS) services Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas Role-modelling our Company Values and Behaviours Our Values Put the Customer First - provides exceptional internal and external customer service at all touchpoints Be In It Together - approachable, personable, committed to shared success Think Big - creative, innovative, solutions orientated Own It - curious, persistent, drives results Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity About You Professional retail experience in a management or supervisory position Extensive selling skills and the ability to motivate others Thorough knowledge of the furniture/home furnishings market Flexible approach to working hours as the sector demands Strong leadership, management, and organisational skills Problem-solver, excellent team player A creative, problem-solving spirit Passion for the OKA brand Our Benefits Package Length of Service increases Day off for your birthday Health Cash Plan Enhanced Maternity Pay Employee Assistance Programme Eligibility for a discretionary company Bonus Scheme Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more. If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided. About OKA Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK - an established Interior Design and Trade business, a mail-orderserviceand athriving website.

Overview High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us. What you can expect You support the Store Manager. You manage the store in the absence of the Store Manager. You lead by example on the shop floor to create an outstanding and engaging in-store customer experience. You motivate, mentor, and coach sales associates. You support in training and onboarding a winning team. You coordinate day-to-day operations. You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed. You place weekly and seasonal orders and ensure correct stock levels. You schedule staff to optimise customer service and personnel cost management. You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom. You make sure your store looks great, in line with the brand's visual merchandising guidelines. What we expect from you You have experience in a similar role in a premium or luxury retail store. You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.) You are entrepreneurial, hands-on and have solutions-focus mindset. You are ambitious and results driven. You have proven ability to develop and grow both a team and business. You are well organised, detail oriented with the ability to multi-task. You are able to effectively prioritise and delegate. You are flexible when it comes to working weekends, evenings and holidays as necessary. You are proficient in the use of MS Office and different POS systems. You have excellent written and verbal communication in English (another language is a plus but not necessary). You love chocolate and are passionate about fine food. What we offer you Bonus scheme An exciting working environment with motivated colleagues A position with lots of personal responsibility The opportunity to contribute fresh ideas An open and respectful feedback culture In-house and further training Unique career opportunities Generous discounts on our products Chocolate at work Easily accessible locations Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.

Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers

Introduction This is the role for someone who is passionate about determining robust solutions to business & technology challenges, making use of your strong understanding of PLM and Digital Engineering technologies. You can perform rapid analysis and decomposition of complex business information into solution options and recommendations. Working alongside our talented and widely experienced consultants, you'll have the opportunity to define innovative solutions that overcome complex business needs. Together with clients and third-party vendors, you'll have a desire to lead and be part of a collaborative team taking a holistic approach across the system helping shape strategy, requirements and technology to deliver outstanding results. You will have a drive, determination and the soft skills to seek consensus and compromise in order to engage client architects and other stakeholders and take them through the technical aspects of business transformation from business needs to fully delivered and implemented solution. Whether it's a strategy and transformation or implementation programme, your advice will help our clients to operate more efficiently and effectively. What's more, you'll be pivotal in helping to drive forward some of the most exciting products currently in development in the UK. Your role and responsibilities Collaborating with clients, consultants and delivery teams to determine business-specific solution needs. Define and architect solutions to clients Digital Engineering needs, both business and technical. Determine, create and maintain architectural artifacts (e.g. documentation, models) through all phases of a project. Technically lead large and/or complex projects and support the Project Manager to meet business needs, governance approvals and delivery timescales. Includes compiling and implementing application development plans. Provide leadership and technical direction at all levels in the team to meet challenges throughout the project lifecycle. Provide strategic and enterprise level input to aid clients in constructing a holistic solution across their data and application landscape. Where not present, bring architectural principles and thinking to a project including documenting architectural processes, procedures and standards. Identifying application integration requirements, maintenance needs, upgrades, and data migration activities. Identify opportunities to eliminate complexity, simplify end-to-end workflows, automate manual tasks and deploy AI across operations. You will be responsible for mentoring junior architects and other team members, guiding and encouraging the use of best practise techniques. Required technical and professional expertise The ideal candidate will be employed in a major engineering organisation or in a leading consulting or digital technology firm. Our preference is that they will have experience of operating in similar Senior roles within the sector. Knowledge of the digital solutions within the Product Engineering domain Be able to provide evidence based architectural options, alternatives, rationales, and recommendations/solution evaluations. Experience of technically leading large complex projects. Proven ability to build new and maintain existing professional networks. Establish and maintain skills and personal eminence in the market. Continually develop expertise and knowledge of client issues based on accumulated experience. Be able to create and present architectural artifacts for governance forums. Build and manage trusted relationships with client architects at all levels, strengthening IBM Consulting services capabilities. Preferred technical and professional experience Ability to learn new methods, approaches and tools. Ability to perform analytical thinking and problem solving and communicate the outcomes. Leadership skills (provide guidance, delegation, communication (written/verbal) and encourage ideas and options). Understand the importance of data and its governance, strategy, integrations and insights that it can supply to a business. Understanding and appreciation of business process and its role in Digital Engineering transformations. Communicate articulately and effectively, with an appropriate level of detail but retaining key messages, at all levels of business Excellent relationship building skills i.e. upon joining a new team, quickly build relationships to ensure solutions cover and complement all aspects of business needs and wider transformation (e.g. processes). Ability to support requirements gathering and process modelling activities. PLM skills and experience. Ideally with successful delivery of solutions utilising key PLM Packages (such as Teamcenter, 3DEXPERIENCE, Windchill or equivalent). Understanding of migration and interface techniques and tools such as ETL, Enterprise Service Bus is beneficial. Awareness of enterprise architecture frameworks like Zachman or TOGAF is beneficial. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.We are a UK based software development company with over 30 years' experience of specialising in manufacturing execution systems and machine connectivity. We provide a complete service that includes planning, installation, implementation, customisation, training and after sales support. A robust manufacturing system can be a key differentiator for manufacturers

Overview Trinity Event Solutions is a vibrant and passionate company that has rapidly become recognised as a dynamic, forward-thinking creative venue procurement and event management company. Continuous investment in IT and team development has been part of the strategy from the beginning. Our relationships with hotel groups, individual venue knowledge and ongoing site visits mean that we stay at the forefront of the industry and we pass that experience on to our clients. We recognise that environmental issues are growing in importance and our approach is to support ethical buying for our clients. We have recently developed a system to allow you to make an informed selection of venues in line with your company's CSR principles. The company's philosophy is 'event solutions with passion'. We believe in building relationships, working hard, but also having fun while supporting you and providing the service you need. Our valued clients see us as additional members of their team and we'd like the opportunity to work with you in that way, too. Job Overview The successful candidate must be able to demonstrate the below experience: Responsibilities Achievement of financial and non-financial targets in conjunction with department managers and leadership team Line management of direct reports Support and mentor department managers Set training and development programmes to pre agreed standards in conjunction with Project Manager and leadership team Ensure teams are delivering to agreed SOP and SLA's including pre and post calls Ensure any events over a specified value are highlighted to SLT and that commissions have been negotiated Monthly review of pre and post call feedback Support on client reviews when required Escalation process, support with supplier issues, client issues and internal team issues Weekly review of provisional and confirmed booking to ensure accurate recording and check for discrepancies Ensure teams are capturing repeat bookings of clients by reviewing recurring events Monthly intercompany reviews Intercompany referrals - maximising opportunities for these and reporting on it Produce report for management meetings on KPIs & target progress. Attendance to monthly meeting Manage the office etiquette to pre agreed standards and ensure day to day office coverage Ensure delivery of the following initiatives: Destinations Champions Programme, Site Visit Programme to pre agreed targets, The Academy programmed in conjunction with Project Manager Deliver any compliance requirements applicable to the client's industry sector Production of weekly/monthly operational reports using Microsoft Power BI Help to maintain correct standards of duty of care and health and safety Deliver to ISO standards Attendance at the following: Relevant industry events, internal events including board meetings Qualifications / Skills You will be a strategic and experienced operational leader who knows how to build strong teams and deliver high standards across the business You'll bring commercial awareness, clear communication, and a practical approach to risk management, efficiency and continuous improvement A leader with clarity and empathy and creates an environment where people feel supported and motivated to perform at their best Work closely with the leadership team to shape and deliver the agency's operational strategy The role involves strengthening processes, developing talent and ensuring the business runs smoothly You will champion KPI delivery, manage costs with care and maintain transparency across all operations Excellent knowledge of Microsoft programme i.e. Word/Excel Strong negotiation skills Ability to manage and develop a team Good levels of written and spoken English Excellent customer service skills Reliable and trustworthy Able to self-manage Flexible and comfortable with fast paced change Excellent organisation and time management skills Able to work under own initiative Ability to work under pressure Great team player Keen to self-develop A can-do attitude Unafraid of new challenges

Overview We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI's full product suite: Donesafe, HandsHQ, and Skillko. This role supports customers across the EMEA region and can be located in London, UK or Westport, Ireland. The Customer Success Manager II plays a critical role in ensuring customers successfully adopt and optimize HSI solutions to achieve the highest possible return on investment (ROI). Success in this role requires deep product knowledge, strong communication skills, and the ability to engage effectively with stakeholders across a wide range of technical abilities and personality types. Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts. Work with customers to ensure they are leveraging our services effectively and finding value in our services. Become an expert in our services and educate customers on the use and benefits of our products. Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues. Successfully maintain strong working knowledge of contractual terms on named accounts. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Renewal Rate of 100%+. Identify and close upsell and cross-sell opportunities. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Maintain a revenue base by managing account retention and renewal. Drive upsell revenue through increased product adoption and increased usage. Other duties as assigned. Competencies Communication - Possesses strong verbal, written, and presentation skills; able to engage effectively with customers at all levels, including executives. Confidence and Motivation - Displays high energy, self-motivation, and confidence while working both independently and as part of a team. Adaptability - Thrives in fast-paced environments, demonstrating a strong desire and ability to learn and grow. Multitasking - Manages multiple priorities and projects effectively without sacrificing quality or attention to detail. Technical Aptitude - Understands internet and web-based applications, with a willingness to learn new technologies. Product Knowledge - Able to quickly understand and clearly articulate HSI's products, services, and overall value proposition. Organization - Maintains strong organizational skills, attention to detail, and effective prioritization of tasks. Qualifications 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Sales or Account Management 2+ years of experience working under monthly, quarterly, or annual revenue quotas 2+ years of experience using Salesforce and Customer Success platforms is preferred Proven ability to build strong relationships and communicate effectively with senior and executive-level customer stakeholders Excellent phone, written, and verbal communication skills, with strong presentation abilities Solid understanding of internet technologies and web-based applications, with a willingness to learn new tools Proficiency in Microsoft Office applications Strong understanding of HSI's EMEA products (Donesafe, HandsHQ, Skillko), services, and overall value proposition, with the ability to clearly articulate them to customers Working knowledge of EHS and compliance management is preferred

What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.

Overview Prevail Partners delivers high quality intelligence, research and consultancy services to clients ranging from governments and multinational corporations to non-governmental organisations. These services are delivered predominantly across Europe, the Middle East and Africa. The Senior Intelligence Analyst position sits within Prevail Partner's UK Government team, producing intelligence analysis and assessment for a client within the security sector. In this role, you will support operational activity and guide policy decisions through collaboration with Intelligence, Data, and Geospatial teams, as well as specialists in operational intelligence collection and data science. The team contributes to tackling significant public safety issues and at times you can expect aspects of your work to reach senior levels within Government. Prevail is committed to employing innovative technology to help our clients navigate complex security risks. Therefore, you will be using industry-leading open-source intelligence collection and analysis tools to deliver the highest quality products to our client. We are seeking an experienced intelligence professional, able to bring their knowledge of intelligence analysis, assessment and collection methods to Prevail's unique position in the open-source intelligence sector. You should be a strategic thinker, always proactively scanning for opportunities to improve intelligence collection and analysis methods, especially at scale. Project management experience would be highly beneficial, with an ability to spot commercial growth opportunities. You should be highly familiar with visualising large and complex data and understand where and when to engage various data analytics roles/capabilities in your work. As a Senior Intelligence Analyst, you should be comfortable working with limited supervision, representing and deputising for management and have experience mentoring those at the start of their intelligence career. This role includes support to our client 365 days a year, therefore an ability to work weekends as part of a rota is essential. Due to the nature of the role, you may be exposed to graphic or distressing content. Essential Criteria 5 years' experience (minimum) in an intelligence analysis role, either within government, military, law enforcement or the private sector. Highly experienced analysing and visualising large/complex data, including an understanding of where open sources can add unique value. Strong IT literacy to include high level of familiarity with Microsoft Excel and PowerPoint. Interest in current affairs and national security issues. Experience leading or mentoring other analysts. Highly Desirable Criteria Formal intelligence analysis training. Comfortable representing the organisation to external clients, with experience translating complex or ambiguous client requests into coherent solutions. Project or programme management experience; project management qualification would be a bonus. Working collaboratively with data analysts/scientists and communicating your findings to a broad audience. An ability to use Python and/or SQL to query large data, with experience/knowledge of automating manual tasks and where AI/ML methods can be used to scale-up analysis. Fluent in one or more of French, Arabic (various dialects), Sorani, Farsi, Dari, Russian, Ukrainian, Mandarin, Cantonese. Prospective candidates should demonstrate the ability to Work with peers, maintain oversight of tasks and support the delivery of high-quality intelligence products. Maintain databases and services across the intelligence team. Quality control formal reports or presentations, with attention to detail. Work effectively under pressure and to tight deadlines, demonstrating motivation, initiative, and focus. Liaise and engage with law enforcement professionals and senior representatives and act as an ambassador for the intelligence team. Manage a small team of intelligence professionals Ensure project requirements are met, supporting an innovative and driven team. Provide daily updates to the Intelligence Manager and be responsive to shifting priorities. Be proactive in their work - acting on their own initiative with minimal oversight. Additional Information Due to the security of our projects, you must be a UK Passport holder with, or able to achieve at least, SC security clearance. Able to commute and work daily on-site in a central London office. Prepared to work weekend shifts when required. You may occasionally be asked to respond at short notice or outside of core hours. On occasions analysts may be required to travel throughout the UK and overseas. What we offer here at Prevail Competitive Salary Salary Sacrifice Pension Access to onsite Gym Facilities Enhanced Leave Polices Private Healthcare after two years at Prevail Employee Assistance Programme

We are seeking a Hands-on Director/ VP of Engineering to lead engineering teams, manage client relationships, and ensure successful project delivery with a focus on cloud, AI, and Microservices. Reporting to the SVP of Engineering the ideal candidate would have 15+ years of experience, with the last 5 years in a senior engineering role for a tech consultancy or a product development company. Key Responsibilities Lead engineering teams in executing client projects, ensuring high quality, timely delivery. Act as the primary technical point of contact for clients, managing expectations and ensuring solutions align with business needs. Guide clients through technical decisions, helping them adopt modern architectures, cloud platforms (AWS, Azure), and AI-driven solutions. Technical Leadership: Provide hands on leadership in system design, development, and deployment, particularly with cloud-based systems, Microservices, and AI integrations. Oversee LLM (Large Language Model) integration, leveraging models like GPT, and implement advanced AI architectures such as Retrieval-Augmented Generation (RAG) and Reinforcement Learning with Human Feedback (RLHF). Lead the development of applications using React, .NET, Python, or Node.js, ensuring scalable, maintainable, and performant solutions. Team Management: Manage and mentor engineering managers, leads, and developers, fostering a culture of excellence and continuous learning. Ensure the team adheres to best practices in coding, architecture, testing, and deployment. Project Delivery & Client Satisfaction: Ensure client projects meet deadlines, scope, and quality standards while managing resources effectively. Resolve technical challenges and proactively address issues that may impact delivery. Maintain strong client relationships through regular communication and feedback loops. Required Skills & Qualifications Technical Expertise: Extensive experience in .NET (C#), Python (Django, Flask), or Node.js (Express.js), with hands on experience building backend systems and APIs with experience on React for front end development. Deep knowledge of cloud technologies (AWS, Azure) and experience deploying cloud-native applications and Microservices architectures. Strong background in AI integration, specifically LLM technologies, RAG, and RLHF architectures, and the ability to apply these in client facing solutions. Solid understanding of system design principles, including scalability, high availability, performance and security. Leadership & Client Engagement: Proven experience managing engineering teams and leading client engagements, balancing technical leadership with client facing responsibilities. Strong communication skills, capable of translating complex technical concepts for non technical stakeholders. Ability to prioritize and manage multiple projects in a fast paced, client driven environment.