Location: Field-Based (with expectation to be in Head Office Nr Chester at least once per week) Reports to: Head of Talent & Development About the Role We are looking for a forward-thinking, people-focused Learning & Development Manager to act as the strategic number two to the Head of Talent & Development. This is a chance to lead a modern, creative, high-impact L&D function, shaping innovative learning experiences that build capability across the business. You will design bold, scalable development solutions, lead a curious and ambitious L&D team, and help embed a culture of continuous learning, high performance, and growth. This is a hands-on strategic role where you ll translate business challenges into practical, measurable learning outcomes. Please note this role has substantial UK travel required Key Responsibilities Consult with stakeholders to identify capability gaps and design targeted, high-impact interventions. Maintain a visible presence across the business to assess learning impact and drive continuous improvement. Oversee the design and delivery of blended learning programmes, ensuring innovation and quality. Continuously refine induction and onboarding experiences to keep them engaging and effective. Lead bespoke development for regional, departmental, and national programmes supporting succession planning and talent growth. Collaborate with the Digital Learning Design Manager to develop modern digital learning solutions aligned to business goals. Partner with HR and business leaders to build leadership capability and strengthen the internal talent pipeline. Drive the apprenticeship strategy, ensuring high-quality delivery and compliance. Ensure accurate management information to track learning progress, outcomes, and ROI. Lead, coach, and inspire the L&D team to adopt innovative, future-focused ways of working. Skills & Experience Proven ability to influence and build credibility at all levels. Natural coach with high emotional intelligence. Curious, innovative, and confident challenging the status quo. Strong planning, organisation, and project management skills. Ability to focus on priorities, work at pace, and learn quickly from challenges. Experience leading and engaging high-performing teams. Hands-on, creative, and strategic approach to L&D. Leadership Approach Approachable, proactive, and resourceful Fair, consistent, and supportive Collaborative, enthusiastic, and inspirational Action-oriented, accountable, and challenging when needed Considerate, trustworthy, and focused on business and people Why This Role? You ll play a central role in shaping how the business develops its people. You will drive capability, culture, performance, and potential at scale while leading an innovative and ambitious team. Benefits & Perks Pension scheme with employer contributions Flexible working and hybrid opportunities Employee recognition and reward schemes Staff discounts and wellbeing initiatives Long service awards and celebratory events New Ventures Recruitment are an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
May 12, 2026
Full time
Location: Field-Based (with expectation to be in Head Office Nr Chester at least once per week) Reports to: Head of Talent & Development About the Role We are looking for a forward-thinking, people-focused Learning & Development Manager to act as the strategic number two to the Head of Talent & Development. This is a chance to lead a modern, creative, high-impact L&D function, shaping innovative learning experiences that build capability across the business. You will design bold, scalable development solutions, lead a curious and ambitious L&D team, and help embed a culture of continuous learning, high performance, and growth. This is a hands-on strategic role where you ll translate business challenges into practical, measurable learning outcomes. Please note this role has substantial UK travel required Key Responsibilities Consult with stakeholders to identify capability gaps and design targeted, high-impact interventions. Maintain a visible presence across the business to assess learning impact and drive continuous improvement. Oversee the design and delivery of blended learning programmes, ensuring innovation and quality. Continuously refine induction and onboarding experiences to keep them engaging and effective. Lead bespoke development for regional, departmental, and national programmes supporting succession planning and talent growth. Collaborate with the Digital Learning Design Manager to develop modern digital learning solutions aligned to business goals. Partner with HR and business leaders to build leadership capability and strengthen the internal talent pipeline. Drive the apprenticeship strategy, ensuring high-quality delivery and compliance. Ensure accurate management information to track learning progress, outcomes, and ROI. Lead, coach, and inspire the L&D team to adopt innovative, future-focused ways of working. Skills & Experience Proven ability to influence and build credibility at all levels. Natural coach with high emotional intelligence. Curious, innovative, and confident challenging the status quo. Strong planning, organisation, and project management skills. Ability to focus on priorities, work at pace, and learn quickly from challenges. Experience leading and engaging high-performing teams. Hands-on, creative, and strategic approach to L&D. Leadership Approach Approachable, proactive, and resourceful Fair, consistent, and supportive Collaborative, enthusiastic, and inspirational Action-oriented, accountable, and challenging when needed Considerate, trustworthy, and focused on business and people Why This Role? You ll play a central role in shaping how the business develops its people. You will drive capability, culture, performance, and potential at scale while leading an innovative and ambitious team. Benefits & Perks Pension scheme with employer contributions Flexible working and hybrid opportunities Employee recognition and reward schemes Staff discounts and wellbeing initiatives Long service awards and celebratory events New Ventures Recruitment are an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
May 12, 2026
Full time
Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Infrastructure Manager - Financial Services Salary: £70,000 - £80,000 per annum Location: Remote (with occasional travel to Bristol) We're partnering with a leading UK-based organisation within the financial services sector to recruit an experienced Infrastructure Manager . This is an excellent opportunity for a hands-on technical leader to take ownership of a critical UNIX estate while driving modernisation through automation and DevOps practices. The Role You'll lead and develop a high-performing technical team, ensuring the stability, performance, and continuous improvement of core infrastructure services. This role combines strategic oversight with hands-on technical leadership. Key Responsibilities Lead, manage, and develop a technical infrastructure team Own service performance, availability, and operational stability across the UNIX/Linux estate Drive automation and DevOps adoption (Puppet, Terraform, CI/CD pipelines) Review current infrastructure and define a forward-looking improvement roadmap Establish and embed operational best practices Implement effective performance management across the team Engage with key technical and business stakeholders Deliver measurable improvements in service quality, automation, and system reliability Essential Skills & Experience Strong hands-on background in UNIX/Linux (Red Hat preferred) Expertise in automation tools such as Puppet and Terraform Proven experience managing SysOps / Infrastructure teams in mid-to-large scale environments Demonstrated track record of improving service performance and availability Experience driving automation and DevOps initiatives Ability to lead technical change across infrastructure estates Credible, hands-on technical leadership style Strong stakeholder engagement across both technical and business functions Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
May 12, 2026
Full time
Infrastructure Manager - Financial Services Salary: £70,000 - £80,000 per annum Location: Remote (with occasional travel to Bristol) We're partnering with a leading UK-based organisation within the financial services sector to recruit an experienced Infrastructure Manager . This is an excellent opportunity for a hands-on technical leader to take ownership of a critical UNIX estate while driving modernisation through automation and DevOps practices. The Role You'll lead and develop a high-performing technical team, ensuring the stability, performance, and continuous improvement of core infrastructure services. This role combines strategic oversight with hands-on technical leadership. Key Responsibilities Lead, manage, and develop a technical infrastructure team Own service performance, availability, and operational stability across the UNIX/Linux estate Drive automation and DevOps adoption (Puppet, Terraform, CI/CD pipelines) Review current infrastructure and define a forward-looking improvement roadmap Establish and embed operational best practices Implement effective performance management across the team Engage with key technical and business stakeholders Deliver measurable improvements in service quality, automation, and system reliability Essential Skills & Experience Strong hands-on background in UNIX/Linux (Red Hat preferred) Expertise in automation tools such as Puppet and Terraform Proven experience managing SysOps / Infrastructure teams in mid-to-large scale environments Demonstrated track record of improving service performance and availability Experience driving automation and DevOps initiatives Ability to lead technical change across infrastructure estates Credible, hands-on technical leadership style Strong stakeholder engagement across both technical and business functions Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Consortium Professional Recruitment
Derby, Derbyshire
Consortium Professional Recruitment are pleased to be working with our client to recruit a CAD Team Leader for a key engineering role based in Derby. This is a fantastic opportunity for an experienced engineering CAD professional to lead a skilled drawing office team responsible for delivering high quality technical outputs across complex engineering projects, particularly within the overhead line (OHL) infrastructure sector.As CAD Team Leader, you will play a central role in coordinating technical deliverables, maintaining engineering standards and supporting the development of a collaborative and capable team. Working from the Derby location, you will collaborate closely with engineers, project managers and CAD professionals to support the successful delivery of overhead line (OHL) and structural engineering projects. The Opportunity: As a CAD Team Leader you'll play a key role in: Leading and coordinating a team of draughtspersons to deliver high quality engineering drawings in line with company and industry standards Overseeing the production of engineering drawings including overhead line (OHL) layouts, wire clearance diagrams, reinforced concrete detailing, structural steelwork and tower models Providing technical CAD expertise to support new project opportunities, tenders and engineering feasibility discussions within the overhead line (OHL) engineering environment Collaborating with engineers and project managers to resolve design challenges and maintain efficient delivery across multiple workstreams Supporting and mentoring team members through coaching, guidance and structured development to build a high performing drawing office team Your work will directly contribute to the safe and efficient delivery of overhead line (OHL), structural and foundation engineering solutions that support critical infrastructure projects. About You: We're looking for someone who can bring: Extensive experience within an engineering, civil or infrastructure environment with strong exposure to overhead line (OHL) or similar power infrastructure projects Advanced working knowledge of engineering CAD software such as MicroStation, Solid Edge, NX or similar platforms Experience leading or mentoring technical teams and coordinating drawing office workloads Strong communication and collaboration skills with the ability to work closely with engineers and project stakeholders A proactive and organised approach with the ability to manage multiple priorities while maintaining high technical standards The Benefits and Package: In return, you'll enjoy: Salary £60,000 to £65,000 25 days holiday plus bank holidays Private healthcare Bonus scheme Death in service Cycle to work scheme Access to wellbeing support programmes Retail discount and employee savings schemes How to Apply: This exciting CAD Team Leader opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you're ready to take the next step in your career as a CAD Team Leader, we'd love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.
May 12, 2026
Full time
Consortium Professional Recruitment are pleased to be working with our client to recruit a CAD Team Leader for a key engineering role based in Derby. This is a fantastic opportunity for an experienced engineering CAD professional to lead a skilled drawing office team responsible for delivering high quality technical outputs across complex engineering projects, particularly within the overhead line (OHL) infrastructure sector.As CAD Team Leader, you will play a central role in coordinating technical deliverables, maintaining engineering standards and supporting the development of a collaborative and capable team. Working from the Derby location, you will collaborate closely with engineers, project managers and CAD professionals to support the successful delivery of overhead line (OHL) and structural engineering projects. The Opportunity: As a CAD Team Leader you'll play a key role in: Leading and coordinating a team of draughtspersons to deliver high quality engineering drawings in line with company and industry standards Overseeing the production of engineering drawings including overhead line (OHL) layouts, wire clearance diagrams, reinforced concrete detailing, structural steelwork and tower models Providing technical CAD expertise to support new project opportunities, tenders and engineering feasibility discussions within the overhead line (OHL) engineering environment Collaborating with engineers and project managers to resolve design challenges and maintain efficient delivery across multiple workstreams Supporting and mentoring team members through coaching, guidance and structured development to build a high performing drawing office team Your work will directly contribute to the safe and efficient delivery of overhead line (OHL), structural and foundation engineering solutions that support critical infrastructure projects. About You: We're looking for someone who can bring: Extensive experience within an engineering, civil or infrastructure environment with strong exposure to overhead line (OHL) or similar power infrastructure projects Advanced working knowledge of engineering CAD software such as MicroStation, Solid Edge, NX or similar platforms Experience leading or mentoring technical teams and coordinating drawing office workloads Strong communication and collaboration skills with the ability to work closely with engineers and project stakeholders A proactive and organised approach with the ability to manage multiple priorities while maintaining high technical standards The Benefits and Package: In return, you'll enjoy: Salary £60,000 to £65,000 25 days holiday plus bank holidays Private healthcare Bonus scheme Death in service Cycle to work scheme Access to wellbeing support programmes Retail discount and employee savings schemes How to Apply: This exciting CAD Team Leader opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you're ready to take the next step in your career as a CAD Team Leader, we'd love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.
Chase and Holland Recruitment Ltd
Retford, Nottinghamshire
Application Engineer (Technical Sales Engineer) - Retford - £40,000 - £41,000 Chase & Holland are proud to be working with a specialist manufacturing business, based within the Retford area who have an exciting opening for an Application Engineer/Technical Sales Engineer to join their team. This is an excellent opportunity to work within a successful manufacturing business which provides its services to a variety of industries. Package & Benefits: Early finish on a Friday Pension Free parking 24 days holiday plus bank holidays & birthday off Application Engineer Responsibilities: Supporting Business Development Managers / Sales Managers with technical insights and solution recommendations Serving as the technical liaison between Sales, Design Engineering, Production, Quality, and Supply Chain Providing expert technical guidance to customers and internal teams, interpreting drawings, specifications, and site requirements to recommend suitable solutions Preparing accurate cost estimates and quotations for standard and documented nonstandard configurations Producing essential pre-sales documentation including General Arrangement drawings, functional specifications, datasheets, and other supporting materials Engaging Design Engineers when detailed 2D/3D CAD or product development is required Required Skills & Experience: Required Skills & Experience:egree or diploma in Engineering (Mechanical, Civil, or a related discipline) preferred Previous experience in a technical-commercial role (e.g., Sales Engineer, Application Engineer, or Sales Manager) within an engineering or manufacturing environment Strong engineering knowledge with the ability to demonstrate practical understanding Experience producing quotations, cost estimates, or technical proposals Ability to read and interpret technical drawings; CAD skills are essential for adapting existing product designs (advanced design capability not required) Proven ability to support sales growth by understanding customer requirements and delivering effective technical solutions If you are interested in finding out about this exciting Application Engineer opportunity, please click 'apply now'. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.
May 12, 2026
Full time
Application Engineer (Technical Sales Engineer) - Retford - £40,000 - £41,000 Chase & Holland are proud to be working with a specialist manufacturing business, based within the Retford area who have an exciting opening for an Application Engineer/Technical Sales Engineer to join their team. This is an excellent opportunity to work within a successful manufacturing business which provides its services to a variety of industries. Package & Benefits: Early finish on a Friday Pension Free parking 24 days holiday plus bank holidays & birthday off Application Engineer Responsibilities: Supporting Business Development Managers / Sales Managers with technical insights and solution recommendations Serving as the technical liaison between Sales, Design Engineering, Production, Quality, and Supply Chain Providing expert technical guidance to customers and internal teams, interpreting drawings, specifications, and site requirements to recommend suitable solutions Preparing accurate cost estimates and quotations for standard and documented nonstandard configurations Producing essential pre-sales documentation including General Arrangement drawings, functional specifications, datasheets, and other supporting materials Engaging Design Engineers when detailed 2D/3D CAD or product development is required Required Skills & Experience: Required Skills & Experience:egree or diploma in Engineering (Mechanical, Civil, or a related discipline) preferred Previous experience in a technical-commercial role (e.g., Sales Engineer, Application Engineer, or Sales Manager) within an engineering or manufacturing environment Strong engineering knowledge with the ability to demonstrate practical understanding Experience producing quotations, cost estimates, or technical proposals Ability to read and interpret technical drawings; CAD skills are essential for adapting existing product designs (advanced design capability not required) Proven ability to support sales growth by understanding customer requirements and delivering effective technical solutions If you are interested in finding out about this exciting Application Engineer opportunity, please click 'apply now'. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.
Job Title: Senior Oracle Fusion Programme Manager (ERP Transformation) Location: Croydon, London (Hybrid - 3 days onsite / 2 days remote) Contract Type: 6-month Fixed Term Contract (with potential extension of 12-18 months) Role Overview We are seeking an experienced Senior Oracle Fusion Programme Manager to lead a complex Oracle Cloud ERP transformation programme covering Finance and HR (HCM). This is a senior delivery role responsible for end-to-end programme ownership, including ERP re-platforming, business process transformation, deployment, and successful transition into business-as-usual (BAU) operations. The role requires strong leadership across delivery teams, vendors, and senior stakeholders, ensuring solutions are effectively implemented and adopted across a large, multi-site organisation. Key Responsibilities Lead end-to-end delivery of Oracle Fusion ERP programmes (Finance & HCM) Own integrated programme planning, governance, risks, issues, and dependencies Deliver ERP re-platforming and transformation initiatives Lead business process re-engineering (AS-IS / TO-BE) and standardisation Ensure data governance, integrity, and reconciliation across HR and Finance Oversee testing, UAT, cutover, deployment, and early life support Ensure smooth transition into BAU operations and support models Manage third-party vendors and delivery partners effectively Engage and influence senior stakeholders at executive level Drive business readiness, adoption, and operational embedding Key Requirements Proven experience delivering Oracle Fusion Cloud ERP programmes (Finance and/or HCM) Strong experience in ERP implementation or system re-platforming End-to-end programme delivery experience across full lifecycle Strong stakeholder management at senior leadership level Experience working in large, complex or multi-site organisations Strong vendor / system integrator management experience Experience in testing, deployment, and BAU transition Experience in business process transformation and improvement Desirable Skills PRINCE2 and/or MSP certification Change management experience Experience in public sector, education, or shared services environments Experience in federated or multi-entity organisation rollouts What Success Looks Like Successful delivery of Oracle Fusion ERP transformation programme Strong adoption and embedding of new Finance and HR processes Improved data integrity and operational efficiency Seamless transition into BAU with minimal disruption Standardised processes across multiple business units
May 12, 2026
Full time
Job Title: Senior Oracle Fusion Programme Manager (ERP Transformation) Location: Croydon, London (Hybrid - 3 days onsite / 2 days remote) Contract Type: 6-month Fixed Term Contract (with potential extension of 12-18 months) Role Overview We are seeking an experienced Senior Oracle Fusion Programme Manager to lead a complex Oracle Cloud ERP transformation programme covering Finance and HR (HCM). This is a senior delivery role responsible for end-to-end programme ownership, including ERP re-platforming, business process transformation, deployment, and successful transition into business-as-usual (BAU) operations. The role requires strong leadership across delivery teams, vendors, and senior stakeholders, ensuring solutions are effectively implemented and adopted across a large, multi-site organisation. Key Responsibilities Lead end-to-end delivery of Oracle Fusion ERP programmes (Finance & HCM) Own integrated programme planning, governance, risks, issues, and dependencies Deliver ERP re-platforming and transformation initiatives Lead business process re-engineering (AS-IS / TO-BE) and standardisation Ensure data governance, integrity, and reconciliation across HR and Finance Oversee testing, UAT, cutover, deployment, and early life support Ensure smooth transition into BAU operations and support models Manage third-party vendors and delivery partners effectively Engage and influence senior stakeholders at executive level Drive business readiness, adoption, and operational embedding Key Requirements Proven experience delivering Oracle Fusion Cloud ERP programmes (Finance and/or HCM) Strong experience in ERP implementation or system re-platforming End-to-end programme delivery experience across full lifecycle Strong stakeholder management at senior leadership level Experience working in large, complex or multi-site organisations Strong vendor / system integrator management experience Experience in testing, deployment, and BAU transition Experience in business process transformation and improvement Desirable Skills PRINCE2 and/or MSP certification Change management experience Experience in public sector, education, or shared services environments Experience in federated or multi-entity organisation rollouts What Success Looks Like Successful delivery of Oracle Fusion ERP transformation programme Strong adoption and embedding of new Finance and HR processes Improved data integrity and operational efficiency Seamless transition into BAU with minimal disruption Standardised processes across multiple business units
Quality Engineer Luton 6-month contract Paying up to £41p/h (inside IR35) What You'll Do Support the Principal Quality Engineer and Quality Manager in achieving quality objectives Act as the Quality focal point for in-service and returns material activities Lead and support investigations into non-conformances, including root cause analysis and corrective actions Review and approve quality documentation relating to returns, concessions, and repair activities Ensure effective traceability and configuration control of returned and unserviceable items Interface with internal stakeholders and external suppliers to resolve quality issues Ensure compliance with AS9100 and customer contractual requirements Contribute to continuous improvement initiatives across in-service quality processes Deliver compliant products on time, meeting cost and safety targets Provide reports and supporting data to Programme, Project, and functional teams What You'll Bring Further education and/or relevant experience in Engineering, Quality, Manufacturing, or a related discipline within Defence Electronics or a similarly complex industry Demonstrated knowledge of AS9100 / ISO 9001 and Continuous Improvement methodologies Experience using quality tools such as Root Cause Corrective Action (RCCA), Pattern Fault Lifecycle, and Verification methods Strong analytical capability with the ability to translate complex data into practical, business-aligned solutions Logical thinker with a structured, methodical approach Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 12, 2026
Contractor
Quality Engineer Luton 6-month contract Paying up to £41p/h (inside IR35) What You'll Do Support the Principal Quality Engineer and Quality Manager in achieving quality objectives Act as the Quality focal point for in-service and returns material activities Lead and support investigations into non-conformances, including root cause analysis and corrective actions Review and approve quality documentation relating to returns, concessions, and repair activities Ensure effective traceability and configuration control of returned and unserviceable items Interface with internal stakeholders and external suppliers to resolve quality issues Ensure compliance with AS9100 and customer contractual requirements Contribute to continuous improvement initiatives across in-service quality processes Deliver compliant products on time, meeting cost and safety targets Provide reports and supporting data to Programme, Project, and functional teams What You'll Bring Further education and/or relevant experience in Engineering, Quality, Manufacturing, or a related discipline within Defence Electronics or a similarly complex industry Demonstrated knowledge of AS9100 / ISO 9001 and Continuous Improvement methodologies Experience using quality tools such as Root Cause Corrective Action (RCCA), Pattern Fault Lifecycle, and Verification methods Strong analytical capability with the ability to translate complex data into practical, business-aligned solutions Logical thinker with a structured, methodical approach Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
2nd Line Service Desk Engineer (Field-Based) Location: St Ives, Cambridgeshire (with UK-wide travel) Salary: £35,000 - £40,000 + benefits Reporting to: Service Desk Manager By combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands. We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK. The Role This is not your typical desk-based 2nd Line role. You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services. You'll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction. What You'll Be Doing Acting as an escalation point for 1st Line, resolving complex technical issues with precision and care Delivering remote and on-site support to clients across the UK Installing, configuring, and deploying IT equipment to high standards Supporting and troubleshooting across: Microsoft 365 (Teams, SharePoint, OneDrive, Intune, Entra, MFA, SSO) Azure and cloud platforms (AWS / Google Cloud beneficial) Windows Server & Active Directory Networking (VLANs, VPNs, firewalls, DNS, DHCP, Wi-Fi) Working with virtualisation technologies (Hyper-V, VMware, Citrix) Monitoring alerts, patching systems, and proactively resolving issues Supporting project work, site rollouts, and system implementations Collaborating with third-party suppliers and vendors Creating and maintaining clear documentation and knowledge base articles Mentoring 1st Line engineers and sharing best practices Providing end-user support and guidance in a clear, friendly manner What You'll Bring Experience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience desirable) Strong knowledge of Microsoft 365 and Windows environments Experience with cloud platforms (Azure, AWS, or Google Cloud) Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, WAN/LAN/WLAN) Experience supporting hardware, printers, and mobile devices (iOS & Android) Excellent communication skills - able to translate technical detail into plain English A calm, dependable approach with strong problem-solving skills Ability to manage multiple priorities and work autonomously A proactive mindset with a passion for continuous improvement Desirable (not essential): Microsoft certifications such as MS-900, SC-900, or MD-102 Essential: Full UK driving licence Willingness to travel nationwide, including occasional overnight stays We offer: A varied role combining Service Desk and field work Real autonomy and ownership in how you deliver support A supportive, close-knit team environment Ongoing training and certification opportunities A culture built on trust, consistency, and high standards If you're looking for a role where you can make a real impact - both technically and personally - we'd love to hear from you.
May 12, 2026
Full time
2nd Line Service Desk Engineer (Field-Based) Location: St Ives, Cambridgeshire (with UK-wide travel) Salary: £35,000 - £40,000 + benefits Reporting to: Service Desk Manager By combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands. We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK. The Role This is not your typical desk-based 2nd Line role. You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services. You'll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction. What You'll Be Doing Acting as an escalation point for 1st Line, resolving complex technical issues with precision and care Delivering remote and on-site support to clients across the UK Installing, configuring, and deploying IT equipment to high standards Supporting and troubleshooting across: Microsoft 365 (Teams, SharePoint, OneDrive, Intune, Entra, MFA, SSO) Azure and cloud platforms (AWS / Google Cloud beneficial) Windows Server & Active Directory Networking (VLANs, VPNs, firewalls, DNS, DHCP, Wi-Fi) Working with virtualisation technologies (Hyper-V, VMware, Citrix) Monitoring alerts, patching systems, and proactively resolving issues Supporting project work, site rollouts, and system implementations Collaborating with third-party suppliers and vendors Creating and maintaining clear documentation and knowledge base articles Mentoring 1st Line engineers and sharing best practices Providing end-user support and guidance in a clear, friendly manner What You'll Bring Experience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience desirable) Strong knowledge of Microsoft 365 and Windows environments Experience with cloud platforms (Azure, AWS, or Google Cloud) Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, WAN/LAN/WLAN) Experience supporting hardware, printers, and mobile devices (iOS & Android) Excellent communication skills - able to translate technical detail into plain English A calm, dependable approach with strong problem-solving skills Ability to manage multiple priorities and work autonomously A proactive mindset with a passion for continuous improvement Desirable (not essential): Microsoft certifications such as MS-900, SC-900, or MD-102 Essential: Full UK driving licence Willingness to travel nationwide, including occasional overnight stays We offer: A varied role combining Service Desk and field work Real autonomy and ownership in how you deliver support A supportive, close-knit team environment Ongoing training and certification opportunities A culture built on trust, consistency, and high standards If you're looking for a role where you can make a real impact - both technically and personally - we'd love to hear from you.
City + Capital are currently representing a highly innovative & fast-growing bridging & development finance lender who have retained our services to appoint a Business Development Manager at a pivotal stage of growth. The Company Our client is a forward-thinking specialist lender operating within the bridging and development finance markets, providing fast, flexible funding solutions to property investors and developers. With a strong focus on technology, data and automation, they are actively modernising the lending process in a market traditionally dominated by manual and outdated systems, allowing for faster, more efficient and dynamic decision making. The business has ambitious growth plans, including increasing loan sizes, expanding regional coverage and continuing to scale their loan book across the UK. Role Overview This role will focus on originating bridging and development finance opportunities across the Midlands and North, with a strong emphasis on building and developing broker relationships to drive deal flow and regional loan book growth. You will be responsible for both generating new business and managing introducer relationships, acting as a key representative of the brand in your region. The position requires a commercially minded individual who can identify opportunities, structure deals and assess initial viability before progressing applications through to the credit function. You will work closely with underwriting and credit teams to ensure deals are progressed efficiently from enquiry through to completion, whilst delivering a high level of service to brokers and clients. Responsibilities Originate bridging and development finance deals across a defined regional territory Build, manage and grow relationships with brokers and introducers Structure deals and assess initial viability prior to credit submission Manage applications through from enquiry to completion Drive regional loan book growth and achieve lending targets Represent the business at industry events, networking and broker meetings Work closely with internal credit and underwriting teams to deliver deals efficiently Provide high levels of service and ongoing relationship management to introducers Candidate Requirements The ideal candidate will have a strong background within bridging and/or development finance and a clear understanding of property transactions and the short-term lending lifecycle. You will be highly relationship-driven, with a proven ability to originate business through brokers and introducers, alongside the commercial awareness to structure and assess deals effectively. You will be proactive, target-driven and confident operating in a regional, field-based role requiring regular face-to-face engagement. Proven experience within bridging, development finance or specialist property lending Strong broker network or ability to build one quickly Demonstrable track record of originating deals and achieving lending targets Ability to structure transactions and assess deal viability Good understanding of credit risk and underwriting principles Strong pipeline management and organisational skills Excellent communication and relationship management ability Self-motivated and comfortable working in a regional role On Offer Our client is ideally looking to offer a basic salary in the region of c£75k-£85k, depending on experience. Higher offers may be considered for exceptional individuals. This is complemented by a highly attractive bonus structure designed to reward performance and drive strong overall earnings. There is clear opportunity for progression into more senior positions as the business continues to scale, making this a genuine long-term career opportunity rather than simply the next role. Next Steps There is a strong level of urgency around this hire in line with our client's growth plans. Due to the quality of the opportunity, we expect significant interest and anticipate the role will not be on the market for long. If this position sounds of interest and you feel you have the relevant experience, we encourage you to apply as soon as possible. Once we have reviewed your application, we will be in touch with an update. We look forward to hearing from you. The City + Capital Team
May 12, 2026
Full time
City + Capital are currently representing a highly innovative & fast-growing bridging & development finance lender who have retained our services to appoint a Business Development Manager at a pivotal stage of growth. The Company Our client is a forward-thinking specialist lender operating within the bridging and development finance markets, providing fast, flexible funding solutions to property investors and developers. With a strong focus on technology, data and automation, they are actively modernising the lending process in a market traditionally dominated by manual and outdated systems, allowing for faster, more efficient and dynamic decision making. The business has ambitious growth plans, including increasing loan sizes, expanding regional coverage and continuing to scale their loan book across the UK. Role Overview This role will focus on originating bridging and development finance opportunities across the Midlands and North, with a strong emphasis on building and developing broker relationships to drive deal flow and regional loan book growth. You will be responsible for both generating new business and managing introducer relationships, acting as a key representative of the brand in your region. The position requires a commercially minded individual who can identify opportunities, structure deals and assess initial viability before progressing applications through to the credit function. You will work closely with underwriting and credit teams to ensure deals are progressed efficiently from enquiry through to completion, whilst delivering a high level of service to brokers and clients. Responsibilities Originate bridging and development finance deals across a defined regional territory Build, manage and grow relationships with brokers and introducers Structure deals and assess initial viability prior to credit submission Manage applications through from enquiry to completion Drive regional loan book growth and achieve lending targets Represent the business at industry events, networking and broker meetings Work closely with internal credit and underwriting teams to deliver deals efficiently Provide high levels of service and ongoing relationship management to introducers Candidate Requirements The ideal candidate will have a strong background within bridging and/or development finance and a clear understanding of property transactions and the short-term lending lifecycle. You will be highly relationship-driven, with a proven ability to originate business through brokers and introducers, alongside the commercial awareness to structure and assess deals effectively. You will be proactive, target-driven and confident operating in a regional, field-based role requiring regular face-to-face engagement. Proven experience within bridging, development finance or specialist property lending Strong broker network or ability to build one quickly Demonstrable track record of originating deals and achieving lending targets Ability to structure transactions and assess deal viability Good understanding of credit risk and underwriting principles Strong pipeline management and organisational skills Excellent communication and relationship management ability Self-motivated and comfortable working in a regional role On Offer Our client is ideally looking to offer a basic salary in the region of c£75k-£85k, depending on experience. Higher offers may be considered for exceptional individuals. This is complemented by a highly attractive bonus structure designed to reward performance and drive strong overall earnings. There is clear opportunity for progression into more senior positions as the business continues to scale, making this a genuine long-term career opportunity rather than simply the next role. Next Steps There is a strong level of urgency around this hire in line with our client's growth plans. Due to the quality of the opportunity, we expect significant interest and anticipate the role will not be on the market for long. If this position sounds of interest and you feel you have the relevant experience, we encourage you to apply as soon as possible. Once we have reviewed your application, we will be in touch with an update. We look forward to hearing from you. The City + Capital Team
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Manager - Print Located: Nottingham (On-Site) Package: Competitive salary, bonus plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved, Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh s business service lines to continually seek additional business growth. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered. Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business. Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations. Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations. You will ideally have: To ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI s are met. To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements. To manage stock levels of consumables and materials effectively ensuring that all purchasing is conducted to Ricoh s organisational guidelines To support and implement Company initiatives and projects at site level to ensure site and Company success. Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines, reporting all hazards and risks to the health and safety representative. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.
May 12, 2026
Full time
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Manager - Print Located: Nottingham (On-Site) Package: Competitive salary, bonus plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved, Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh s business service lines to continually seek additional business growth. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered. Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business. Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations. Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations. You will ideally have: To ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI s are met. To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements. To manage stock levels of consumables and materials effectively ensuring that all purchasing is conducted to Ricoh s organisational guidelines To support and implement Company initiatives and projects at site level to ensure site and Company success. Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines, reporting all hazards and risks to the health and safety representative. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.
We are looking for a hands-on people leader, and are genuinely open in terms of your background! We have been supplying complete systems and component parts to dealers and installers across the UK for over 3 decades. Based in the home counties, you will thrive on developing relationships with customers but also improving and mentoring your staff. BASIC SALARY: £80,000 - £100,000 BENEFITS: Bonus Car or Car Allowance Pension Private Healthcare including Dental and Optical Life assurance 25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office in Berkshire. As the head of the UK business, you will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, Coaching & Motivating. Working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. Help us drive into new market focus areas and ensure we maximise growth opportunities. Demonstrate operational excellence manage inventory, logistics and assembly teams PERSON SPECIFICATION: General Manager Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: Have varied industry exposure with a keen focus on a technical product/service/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. You'll have the gravitas and presence to drive a sales strategy where you are the face of the business. Experience managing a multi-million-pound P&L Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industry and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18464, Wallace Hind Selection
May 12, 2026
Full time
We are looking for a hands-on people leader, and are genuinely open in terms of your background! We have been supplying complete systems and component parts to dealers and installers across the UK for over 3 decades. Based in the home counties, you will thrive on developing relationships with customers but also improving and mentoring your staff. BASIC SALARY: £80,000 - £100,000 BENEFITS: Bonus Car or Car Allowance Pension Private Healthcare including Dental and Optical Life assurance 25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office in Berkshire. As the head of the UK business, you will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, Coaching & Motivating. Working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. Help us drive into new market focus areas and ensure we maximise growth opportunities. Demonstrate operational excellence manage inventory, logistics and assembly teams PERSON SPECIFICATION: General Manager Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: Have varied industry exposure with a keen focus on a technical product/service/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. You'll have the gravitas and presence to drive a sales strategy where you are the face of the business. Experience managing a multi-million-pound P&L Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industry and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18464, Wallace Hind Selection
Job Title: Senior/Principal Environmental Consultant (EIA) Location: Manchester Penguin Recruitment is delighted to be supporting one of the world's leading multi-disciplinary consultancy firms. With a global reputation for delivering sustainable solutions across infrastructure, energy, water, environment, and transport, this is an organisation offering outstanding opportunities for ambitious professionals who want to make a meaningful difference. Their UK Environment Practice is a vibrant network of over 600 specialists, providing world-class consultancy and advisory services to help clients address today's biggest challenges - from climate change and biodiversity net gain to social inclusion and urbanisation. In Manchester, their key clients include National Highways, Network Rail, Transport for the North, Anglian Water, Environment Agency, Transport for Greater Manchester, WYCA, and a range of local authorities. We are now looking to speak with experienced Environmental Consultants with strong EIA expertise to join their established team. This is an excellent opportunity for an individual with practical experience in environmental coordination, assessment, and management to step up in their career, working on major infrastructure projects and helping shape the future of our built and natural environment. The Role Your purpose will include: Leading on the coordination and delivery of environmental work across multidisciplinary teams, including EIA, options appraisals and environmental management. Line managing and mentoring a team of environmental professionals. Championing high standards of environmental performance within projects, influencing design and delivery for optimal outcomes. Collating and editing information from multiple sources to prepare clear, well-structured reports. Delivering high-quality outputs on time and within budget, while reviewing and assuring the work of others. Building and managing client relationships in a confident and professional manner. Leading and supporting on bid preparation and business development. Actively pursuing Continual Professional Development (CPD) in line with professional institute requirements. What You Can Bring Degree or Masters in an environmental or related science discipline. Significant post-graduate experience within consultancy (Chartered status desirable). Proven track record of working on major infrastructure projects. Comprehensive knowledge of the EIA process and relevant technical expertise. Leadership experience within multidisciplinary teams. Strong report writing, verbal and presentation skills, with the ability to review and assure the work of others. Ability to prioritise, manage workload under pressure and deliver consistently. Strong interpersonal skills with the confidence to communicate effectively at all levels. A flexible and adaptable approach, with enthusiasm and commitment to delivering sustainable outcomes. Why Join? This consultancy has been recognised as a LinkedIn Top 25 Company and one of the Times Top 50 Employers for Women. They are committed to innovation, sustainability, and creating long-term social value. You will benefit from: Working on some of the UK's most influential and high-profile environmental and infrastructure projects. A strong emphasis on career development, including structured training, mentoring and CPD. A genuinely inclusive and diverse working environment, with active employee networks and supportive policies. Flexible working arrangements to support your wellbeing and work-life balance. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
May 12, 2026
Full time
Job Title: Senior/Principal Environmental Consultant (EIA) Location: Manchester Penguin Recruitment is delighted to be supporting one of the world's leading multi-disciplinary consultancy firms. With a global reputation for delivering sustainable solutions across infrastructure, energy, water, environment, and transport, this is an organisation offering outstanding opportunities for ambitious professionals who want to make a meaningful difference. Their UK Environment Practice is a vibrant network of over 600 specialists, providing world-class consultancy and advisory services to help clients address today's biggest challenges - from climate change and biodiversity net gain to social inclusion and urbanisation. In Manchester, their key clients include National Highways, Network Rail, Transport for the North, Anglian Water, Environment Agency, Transport for Greater Manchester, WYCA, and a range of local authorities. We are now looking to speak with experienced Environmental Consultants with strong EIA expertise to join their established team. This is an excellent opportunity for an individual with practical experience in environmental coordination, assessment, and management to step up in their career, working on major infrastructure projects and helping shape the future of our built and natural environment. The Role Your purpose will include: Leading on the coordination and delivery of environmental work across multidisciplinary teams, including EIA, options appraisals and environmental management. Line managing and mentoring a team of environmental professionals. Championing high standards of environmental performance within projects, influencing design and delivery for optimal outcomes. Collating and editing information from multiple sources to prepare clear, well-structured reports. Delivering high-quality outputs on time and within budget, while reviewing and assuring the work of others. Building and managing client relationships in a confident and professional manner. Leading and supporting on bid preparation and business development. Actively pursuing Continual Professional Development (CPD) in line with professional institute requirements. What You Can Bring Degree or Masters in an environmental or related science discipline. Significant post-graduate experience within consultancy (Chartered status desirable). Proven track record of working on major infrastructure projects. Comprehensive knowledge of the EIA process and relevant technical expertise. Leadership experience within multidisciplinary teams. Strong report writing, verbal and presentation skills, with the ability to review and assure the work of others. Ability to prioritise, manage workload under pressure and deliver consistently. Strong interpersonal skills with the confidence to communicate effectively at all levels. A flexible and adaptable approach, with enthusiasm and commitment to delivering sustainable outcomes. Why Join? This consultancy has been recognised as a LinkedIn Top 25 Company and one of the Times Top 50 Employers for Women. They are committed to innovation, sustainability, and creating long-term social value. You will benefit from: Working on some of the UK's most influential and high-profile environmental and infrastructure projects. A strong emphasis on career development, including structured training, mentoring and CPD. A genuinely inclusive and diverse working environment, with active employee networks and supportive policies. Flexible working arrangements to support your wellbeing and work-life balance. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
HSE Recruitment are working with a leading business in the events space to find them a new Health and Safety Advisor from the Northampton office. They design, develop and install some of the most impressive temporary, modular buildings for world class events, the retail and leisure industry. In this role you will work closely with the part time HSEQ Manager. You will take the lead on health and safety day to day but also to be mentored by the existing Manager to eventually take over his role. Being a very seasonal business this is a role of two halves. During peak (May-October) the role will be heavily site focused on fast paced projects so expect to be on the road 3-4 days a week. Off peak is an opportunity for lessons learned, preparing for future events, running training, revising RAMs etc. You will provide general H&S advice and support specific to the business needs, continuously advising on safe systems of work, whilst promoting H&S good practice and supporting managers and employees with training and coaching sessions, including toolbox talks and H&S inductions. Much of your time will be field based coaching and supporting our teams to develop and improve on safe systems of work. What we are looking for: Circa 2 years' experience in a health and safety advisor role. Hold a NEBOSH construction certificate or equivalent. Someone with events industry experience would be ideal but transferable skills- experience with similar risks such as; FLTs, MEWPS, cranes, working at height and underground services. Understanding of CDM 2015 Pragmatic, adaptable, solutions focused and can work at pace to make sure the work gets done, in the safest way possible. Salary starts around £41,000 but with the progression on offer this can quickly increase with responsibilities. If this sounds of interest, please either apply, send your CV to or call on .
May 12, 2026
Full time
HSE Recruitment are working with a leading business in the events space to find them a new Health and Safety Advisor from the Northampton office. They design, develop and install some of the most impressive temporary, modular buildings for world class events, the retail and leisure industry. In this role you will work closely with the part time HSEQ Manager. You will take the lead on health and safety day to day but also to be mentored by the existing Manager to eventually take over his role. Being a very seasonal business this is a role of two halves. During peak (May-October) the role will be heavily site focused on fast paced projects so expect to be on the road 3-4 days a week. Off peak is an opportunity for lessons learned, preparing for future events, running training, revising RAMs etc. You will provide general H&S advice and support specific to the business needs, continuously advising on safe systems of work, whilst promoting H&S good practice and supporting managers and employees with training and coaching sessions, including toolbox talks and H&S inductions. Much of your time will be field based coaching and supporting our teams to develop and improve on safe systems of work. What we are looking for: Circa 2 years' experience in a health and safety advisor role. Hold a NEBOSH construction certificate or equivalent. Someone with events industry experience would be ideal but transferable skills- experience with similar risks such as; FLTs, MEWPS, cranes, working at height and underground services. Understanding of CDM 2015 Pragmatic, adaptable, solutions focused and can work at pace to make sure the work gets done, in the safest way possible. Salary starts around £41,000 but with the progression on offer this can quickly increase with responsibilities. If this sounds of interest, please either apply, send your CV to or call on .
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 12, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Operations Manager Location: Banbury. Office-based five days a week with visits to Customer projects that span Oxfordshire, Northamptonshire and the Cotswolds. Salary: Starting from £50,000 (flexible for the perfect candidate) Working hours : Monday to Friday (40-hour week) The company is growing its team to include a proactive, diligent, and effective Operations Manager to oversee its team of fully accredited engineers delivering reliable, professional plumbing and heating solutions keeping homes and businesses running smoothly across Oxfordshire and the surrounding areas. Role Summary They are seeking an experienced Operational Manager with a background in commercial/domestic plumbing/heating to oversee the day-to-day delivery of their projects and field operations. The ideal candidate will be a former plumber/heating engineer with a minimum of five years industry experience who has progressed into an operational or supervisory leadership role within a small or growing commercial plumbing/heating engineering business. This position is responsible for managing site teams, coordinating project timelines, ensuring health and safety compliance, and maintaining high standards of workmanship and client service. The Operational Manager will work closely with senior leadership to support business growth, improve operational efficiency, and implement scalable processes suitable for an expanding firm. The successful candidate will combine hands-on technical knowledge with strong planning, people management, and commercial awareness enabling them to bridge the gap between field delivery and strategic operations. Experience working in fast-paced environments, managing multiple projects, and supporting workforce development is essential. Key Responsibilities: Provide direct line management to a team of approximately 10 field-based engineers, including plumbers, apprentices, and subcontractors where applicable. Plan, coordinate, and oversee the day-to-day operational delivery of multiple commercial/domestic plumbing/heating projects. Work closely with the Estimator to review project scopes, labour allocations, cost assumptions, and programme requirements prior to project commencement. Collaborate with office staff to ensure the smooth scheduling of works, materials procurement, documentation, and client communications. Monitor project progress to ensure works are delivered on time, within budget, and to the Company s quality standards. Drive operational efficiency across the wider business and all projects by reviewing workflows, resource allocation, and site productivity. Conduct regular site visitations to review workmanship, compliance, progress against programme, and health & safety standards. Provide technical guidance and problem-solving support to site teams, maintaining a proactive, solutions-focused approach. Foster a positive, can-do culture within the operational team, promoting accountability, teamwork, and high morale. Identify and escalate project risks, delays, or commercial issues, implementing corrective actions where required. Support workforce development through mentoring, performance management, and skills progression of team members. Ensure all works comply with relevant regulations, industry standards, and Company policies. Contribute to continuous improvement initiatives as the business grows, helping to implement scalable operational processes. Attend internal planning meetings and client/site meetings where operational representation is required. Additional day-to-day responsibilities Managing holidays and absence across the team to ensure the business can always run efficiently and without large gaps in output Oversight of the Company van fleet, ensuring servicing, MOTs and insurances etc. are up-to-date Oversight of the daily operations of the travelling team of engineers Supporting the estimator in pricing projects and raising quotes to measure profit and margins Working closely with the Customer Service Assistant and Office Manager to ensure the smooth running of operations within the Head Office. Required Qualifications: It s essential for the right candidate to have held a previous commercial gas qualification/certification (even if it s now expired). Preferred Skills: Proven experience within the world of Project Management (use of PM tools or software is a bonus) Good understanding and familiarity of the basic principles of HR and Employee Management Keenness to stay up to date with safe working practices and H&S legislation Experience with Commusoft or a similar CRM would be preferred Competent knowledge of Office 365 products (Teams, Word, Excel, Outlook, etc.) Benefits: Competitive Salary (they believe in offering fair and competitive wages based on experience and the right attitude to succeed and exceed in the business) Company Bonus Scheme (performance-based) 21 days holiday + statutory bank holidays 3% company pension contribution Use of Company van (driving license therefore essential) To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
May 12, 2026
Full time
Operations Manager Location: Banbury. Office-based five days a week with visits to Customer projects that span Oxfordshire, Northamptonshire and the Cotswolds. Salary: Starting from £50,000 (flexible for the perfect candidate) Working hours : Monday to Friday (40-hour week) The company is growing its team to include a proactive, diligent, and effective Operations Manager to oversee its team of fully accredited engineers delivering reliable, professional plumbing and heating solutions keeping homes and businesses running smoothly across Oxfordshire and the surrounding areas. Role Summary They are seeking an experienced Operational Manager with a background in commercial/domestic plumbing/heating to oversee the day-to-day delivery of their projects and field operations. The ideal candidate will be a former plumber/heating engineer with a minimum of five years industry experience who has progressed into an operational or supervisory leadership role within a small or growing commercial plumbing/heating engineering business. This position is responsible for managing site teams, coordinating project timelines, ensuring health and safety compliance, and maintaining high standards of workmanship and client service. The Operational Manager will work closely with senior leadership to support business growth, improve operational efficiency, and implement scalable processes suitable for an expanding firm. The successful candidate will combine hands-on technical knowledge with strong planning, people management, and commercial awareness enabling them to bridge the gap between field delivery and strategic operations. Experience working in fast-paced environments, managing multiple projects, and supporting workforce development is essential. Key Responsibilities: Provide direct line management to a team of approximately 10 field-based engineers, including plumbers, apprentices, and subcontractors where applicable. Plan, coordinate, and oversee the day-to-day operational delivery of multiple commercial/domestic plumbing/heating projects. Work closely with the Estimator to review project scopes, labour allocations, cost assumptions, and programme requirements prior to project commencement. Collaborate with office staff to ensure the smooth scheduling of works, materials procurement, documentation, and client communications. Monitor project progress to ensure works are delivered on time, within budget, and to the Company s quality standards. Drive operational efficiency across the wider business and all projects by reviewing workflows, resource allocation, and site productivity. Conduct regular site visitations to review workmanship, compliance, progress against programme, and health & safety standards. Provide technical guidance and problem-solving support to site teams, maintaining a proactive, solutions-focused approach. Foster a positive, can-do culture within the operational team, promoting accountability, teamwork, and high morale. Identify and escalate project risks, delays, or commercial issues, implementing corrective actions where required. Support workforce development through mentoring, performance management, and skills progression of team members. Ensure all works comply with relevant regulations, industry standards, and Company policies. Contribute to continuous improvement initiatives as the business grows, helping to implement scalable operational processes. Attend internal planning meetings and client/site meetings where operational representation is required. Additional day-to-day responsibilities Managing holidays and absence across the team to ensure the business can always run efficiently and without large gaps in output Oversight of the Company van fleet, ensuring servicing, MOTs and insurances etc. are up-to-date Oversight of the daily operations of the travelling team of engineers Supporting the estimator in pricing projects and raising quotes to measure profit and margins Working closely with the Customer Service Assistant and Office Manager to ensure the smooth running of operations within the Head Office. Required Qualifications: It s essential for the right candidate to have held a previous commercial gas qualification/certification (even if it s now expired). Preferred Skills: Proven experience within the world of Project Management (use of PM tools or software is a bonus) Good understanding and familiarity of the basic principles of HR and Employee Management Keenness to stay up to date with safe working practices and H&S legislation Experience with Commusoft or a similar CRM would be preferred Competent knowledge of Office 365 products (Teams, Word, Excel, Outlook, etc.) Benefits: Competitive Salary (they believe in offering fair and competitive wages based on experience and the right attitude to succeed and exceed in the business) Company Bonus Scheme (performance-based) 21 days holiday + statutory bank holidays 3% company pension contribution Use of Company van (driving license therefore essential) To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Health and Safety Officer Rate: £26.81 per hour (Umbrella) Location: Nuneaton (with borough-wide travel and site attendance required) Contract End Date: 7 months duration Overview A local authority is seeking a Health and Safety Officer to support the delivery of a proactive, compliant and practical health and safety service across a range of council operations. The role requires regular on-site presence and active engagement with managers and operational teams to drive improvements in health and safety performance and culture. Key Responsibilities Carry out H&S audits, inspections, and site visits across council services Investigate accidents/incidents and ensure effective corrective actions Provide advice and guidance to managers across operational risk areas Deliver H&S training, toolbox talks, and awareness sessions Support development and review of risk assessments (COSHH, DSEAR, etc.) Work with managers to develop and maintain Safe Systems of Work (SSOW) Produce reports, policies, and committee papers Monitor compliance with relevant H&S legislation and standards Support closure of audit actions and continuous improvement Liaise with internal and external stakeholders including unions and insurers Essential Requirements Experience in a health and safety advisory role Local authority or unionised environment experience Experience conducting H&S audits and inspections Strong experience delivering H&S training and presentations Knowledge of "Big Six" hazards CDM experience (Client/PD exposure desirable) Experience developing SSOW and supporting managers Strong understanding of H&S legislation and its application Confident report writing and communication skills Desirable NEBOSH Diploma (Level 6) or working towards Training qualification (or willingness to obtain) Experience improving H&S systems or processes Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 12, 2026
Contractor
Health and Safety Officer Rate: £26.81 per hour (Umbrella) Location: Nuneaton (with borough-wide travel and site attendance required) Contract End Date: 7 months duration Overview A local authority is seeking a Health and Safety Officer to support the delivery of a proactive, compliant and practical health and safety service across a range of council operations. The role requires regular on-site presence and active engagement with managers and operational teams to drive improvements in health and safety performance and culture. Key Responsibilities Carry out H&S audits, inspections, and site visits across council services Investigate accidents/incidents and ensure effective corrective actions Provide advice and guidance to managers across operational risk areas Deliver H&S training, toolbox talks, and awareness sessions Support development and review of risk assessments (COSHH, DSEAR, etc.) Work with managers to develop and maintain Safe Systems of Work (SSOW) Produce reports, policies, and committee papers Monitor compliance with relevant H&S legislation and standards Support closure of audit actions and continuous improvement Liaise with internal and external stakeholders including unions and insurers Essential Requirements Experience in a health and safety advisory role Local authority or unionised environment experience Experience conducting H&S audits and inspections Strong experience delivering H&S training and presentations Knowledge of "Big Six" hazards CDM experience (Client/PD exposure desirable) Experience developing SSOW and supporting managers Strong understanding of H&S legislation and its application Confident report writing and communication skills Desirable NEBOSH Diploma (Level 6) or working towards Training qualification (or willingness to obtain) Experience improving H&S systems or processes Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Programme Manager - Derby Belcan Workforce Solutions are looking for an experienced Programme Manager for our client based in Derby. The Programme Manager will be responsible for executing and leading engineering programmes. You will have the ability to set direction and carry out statement of work from the client. The Programme Manager shall manage and provide leadership for engineering tasks. This includes leading engineering teams which perform the entire range of tasks required for: concept studies, systems engineering, mechanical design, heat transfer, structures analysis, modelling, final drawing/ documentation for hardware, instrumentation, assembly and commissioning for an Aerospace Test Rig. The Programme Manager shall be responsible for resource, budget, schedule, and technical accuracy of the Integrated Project Team(s) they are leading. You will be expected to have good technical knowhow to support decision making in collaboration with the Technical Lead through the evolution of the programs. Responsibilities Lead and manage engineering programs, including budget, schedule, and risk management. Must be able to work with customers to define and document requirements, address technical concerns, then manage the overall program scope of work as agreed with the customer and provide project status. Resolve arising matters within the integrated project team. Ensure compliance with all contract requirements and deliverables and maintain overall programme schedule. Make technical and programmatic presentations internally and to customers. Use of Earned Value Management Systems to monitor spend and progress. Assist with the creation of bids and proposals for programs that the candidate will manage in the future. Qualifications and Experience Bachelor's degree or equivalent experience in Aeronautical Engineering, Mechanical Engineering or a relevant technical degree. Applicable work experience, ideally some of which is in a turbomachinery design environment. The candidate shall have prior experience in Project/Program Management which covers budgets, cost and earned value management, schedules, bids and proposals. The candidate shall have also spent time in other roles e.g. design to have an appreciation of the activities involved in the program. Strong organisational and communication skills. Ability to make technical presentations internally and to customers. Have knowledge of Test Rig engineering methodology and practices. Excellent written and verbal communication skills. Have strong scope management skills. What will you get: Competitive Salary Holidays - 33 days per year total (incl. Bank hols) Pension Private Medical Insurance Death in Service Income Protection Employee Share Purchase Plan Cycle to Work Belcan, a Cognizant company, is a global force in technical services and engineering consultancy. Our legacy is built on delivering high-quality outputs and our unwavering commitment to developing the next generation of technical consultants and specialist engineers. Our expertise is vast, spanning across various engineering industries including aerospace, defence, marine, nuclear, automotive, and cyber security. This vacancy is being advertised by Belcan.
May 12, 2026
Full time
Programme Manager - Derby Belcan Workforce Solutions are looking for an experienced Programme Manager for our client based in Derby. The Programme Manager will be responsible for executing and leading engineering programmes. You will have the ability to set direction and carry out statement of work from the client. The Programme Manager shall manage and provide leadership for engineering tasks. This includes leading engineering teams which perform the entire range of tasks required for: concept studies, systems engineering, mechanical design, heat transfer, structures analysis, modelling, final drawing/ documentation for hardware, instrumentation, assembly and commissioning for an Aerospace Test Rig. The Programme Manager shall be responsible for resource, budget, schedule, and technical accuracy of the Integrated Project Team(s) they are leading. You will be expected to have good technical knowhow to support decision making in collaboration with the Technical Lead through the evolution of the programs. Responsibilities Lead and manage engineering programs, including budget, schedule, and risk management. Must be able to work with customers to define and document requirements, address technical concerns, then manage the overall program scope of work as agreed with the customer and provide project status. Resolve arising matters within the integrated project team. Ensure compliance with all contract requirements and deliverables and maintain overall programme schedule. Make technical and programmatic presentations internally and to customers. Use of Earned Value Management Systems to monitor spend and progress. Assist with the creation of bids and proposals for programs that the candidate will manage in the future. Qualifications and Experience Bachelor's degree or equivalent experience in Aeronautical Engineering, Mechanical Engineering or a relevant technical degree. Applicable work experience, ideally some of which is in a turbomachinery design environment. The candidate shall have prior experience in Project/Program Management which covers budgets, cost and earned value management, schedules, bids and proposals. The candidate shall have also spent time in other roles e.g. design to have an appreciation of the activities involved in the program. Strong organisational and communication skills. Ability to make technical presentations internally and to customers. Have knowledge of Test Rig engineering methodology and practices. Excellent written and verbal communication skills. Have strong scope management skills. What will you get: Competitive Salary Holidays - 33 days per year total (incl. Bank hols) Pension Private Medical Insurance Death in Service Income Protection Employee Share Purchase Plan Cycle to Work Belcan, a Cognizant company, is a global force in technical services and engineering consultancy. Our legacy is built on delivering high-quality outputs and our unwavering commitment to developing the next generation of technical consultants and specialist engineers. Our expertise is vast, spanning across various engineering industries including aerospace, defence, marine, nuclear, automotive, and cyber security. This vacancy is being advertised by Belcan.
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
May 12, 2026
Full time
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
We are looking for a hands-on people leader, and are genuinely open in terms of your background! We have been supplying complete systems and component parts to dealers and installers across the UK for over 3 decades. Based in the home counties, you will thrive on developing relationships with customers but also improving and mentoring your staff. BASIC SALARY: £80,000 - £100,000 BENEFITS: Bonus Car or Car Allowance Pension Private Healthcare including Dental and Optical Life assurance 25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office in Berkshire. As the head of the UK business, you will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, Coaching & Motivating. Working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. Help us drive into new market focus areas and ensure we maximise growth opportunities. Demonstrate operational excellence manage inventory, logistics and assembly teams PERSON SPECIFICATION: General Manager Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: Have varied industry exposure with a keen focus on a technical product/service/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. You'll have the gravitas and presence to drive a sales strategy where you are the face of the business. Experience managing a multi-million-pound P&L Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industry and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18464, Wallace Hind Selection
May 12, 2026
Full time
We are looking for a hands-on people leader, and are genuinely open in terms of your background! We have been supplying complete systems and component parts to dealers and installers across the UK for over 3 decades. Based in the home counties, you will thrive on developing relationships with customers but also improving and mentoring your staff. BASIC SALARY: £80,000 - £100,000 BENEFITS: Bonus Car or Car Allowance Pension Private Healthcare including Dental and Optical Life assurance 25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office in Berkshire. As the head of the UK business, you will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, Coaching & Motivating. Working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. Help us drive into new market focus areas and ensure we maximise growth opportunities. Demonstrate operational excellence manage inventory, logistics and assembly teams PERSON SPECIFICATION: General Manager Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: Have varied industry exposure with a keen focus on a technical product/service/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. You'll have the gravitas and presence to drive a sales strategy where you are the face of the business. Experience managing a multi-million-pound P&L Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industry and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18464, Wallace Hind Selection
The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Hybrid - Office Based 2 or 3 days a week. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager's absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements
May 12, 2026
Full time
The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Hybrid - Office Based 2 or 3 days a week. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager's absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements
