Job Advertisement: Governance Support Manager Location: Lancashire Contract Type: Permanent Working Pattern: Full Time Are you a dedicated professional with a passion for governance and democratic services? Our client, a leading local government authority, is seeking a Governance Support Manager to join their dynamic team. If you're ready to make a real difference in the community while ensuring compliance and good governance practices, this could be the perfect opportunity for you! Key Responsibilities: Expert Guidance: Provide specialist advice to elected members and senior management on the interpretation and application of the council's Constitution and relevant legislation. Promote Compliance: Ensure adherence to the council's Constitution and statutory requirements while raising awareness of good governance practices through effective training. Lead Strategic Initiatives: Drive key projects related to governance, democratic processes, and prepare for Local Government Reorganisation. Data-Driven Decisions: Analyse reports and data to enhance governance arrangements and develop innovative working practices. Training Development: Design and deliver technical training programs to ensure best practices across internal and external service providers. Stakeholder Engagement: Build strong partnerships with senior officers, elected representatives, and the public to improve service delivery. Qualifications and Experience: A degree or equivalent professional qualification in governance or a related field. Significant experience in local authority democratic services, governance, or a complex operational environment. Proven track record in developing and delivering policies, procedures, and monitoring arrangements. Experience in a political environment, supporting elected representatives, is essential. Strong analytical skills with the ability to shape complex governance documents. Essential Skills: Up-to-date knowledge of governance principles and practices, particularly Overview and Scrutiny. Ability to build relationships and influence stakeholders effectively. Proficient in developing and implementing complex activities within a focused service area. Commitment to equality, diversity, and health and safety. Why Join Us? At our client, we value our employees and promote a culture that is: Supportive: We recognise the contributions of our team and enable our communities to flourish. Innovative: We continuously seek creative solutions to improve service delivery. Respectful: We value diverse perspectives and treat everyone with fairness and honesty. Collaborative: We engage with colleagues and stakeholders to achieve the best outcomes for our community. If you are ready to take on this exciting challenge and contribute to the governance of your local authority, we want to hear from you! How to Apply: Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. Join us in making a positive impact in our community through effective governance! Closing Date: 21/04/2026 Our client is committed to equal opportunities and values diversity in the workplace. We encourage applications from all individuals regardless of background. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 06, 2026
Contractor
Job Advertisement: Governance Support Manager Location: Lancashire Contract Type: Permanent Working Pattern: Full Time Are you a dedicated professional with a passion for governance and democratic services? Our client, a leading local government authority, is seeking a Governance Support Manager to join their dynamic team. If you're ready to make a real difference in the community while ensuring compliance and good governance practices, this could be the perfect opportunity for you! Key Responsibilities: Expert Guidance: Provide specialist advice to elected members and senior management on the interpretation and application of the council's Constitution and relevant legislation. Promote Compliance: Ensure adherence to the council's Constitution and statutory requirements while raising awareness of good governance practices through effective training. Lead Strategic Initiatives: Drive key projects related to governance, democratic processes, and prepare for Local Government Reorganisation. Data-Driven Decisions: Analyse reports and data to enhance governance arrangements and develop innovative working practices. Training Development: Design and deliver technical training programs to ensure best practices across internal and external service providers. Stakeholder Engagement: Build strong partnerships with senior officers, elected representatives, and the public to improve service delivery. Qualifications and Experience: A degree or equivalent professional qualification in governance or a related field. Significant experience in local authority democratic services, governance, or a complex operational environment. Proven track record in developing and delivering policies, procedures, and monitoring arrangements. Experience in a political environment, supporting elected representatives, is essential. Strong analytical skills with the ability to shape complex governance documents. Essential Skills: Up-to-date knowledge of governance principles and practices, particularly Overview and Scrutiny. Ability to build relationships and influence stakeholders effectively. Proficient in developing and implementing complex activities within a focused service area. Commitment to equality, diversity, and health and safety. Why Join Us? At our client, we value our employees and promote a culture that is: Supportive: We recognise the contributions of our team and enable our communities to flourish. Innovative: We continuously seek creative solutions to improve service delivery. Respectful: We value diverse perspectives and treat everyone with fairness and honesty. Collaborative: We engage with colleagues and stakeholders to achieve the best outcomes for our community. If you are ready to take on this exciting challenge and contribute to the governance of your local authority, we want to hear from you! How to Apply: Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. Join us in making a positive impact in our community through effective governance! Closing Date: 21/04/2026 Our client is committed to equal opportunities and values diversity in the workplace. We encourage applications from all individuals regardless of background. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned property services / social housing / maintenance contractor is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused You are likely to come from a contract-led environment such as construction, social housing, facilities management, infrastructure, or outsourced services. Other transferable experience will be considered. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claud, CoPilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes. You prefer coordinating input rather than owning outcomes. You need complete or highly structured information before you can start. You are not comfortable challenging senior stakeholders. Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now or contact us for a confidential discussion. Reference (phone number removed)
May 06, 2026
Full time
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned property services / social housing / maintenance contractor is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused You are likely to come from a contract-led environment such as construction, social housing, facilities management, infrastructure, or outsourced services. Other transferable experience will be considered. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claud, CoPilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes. You prefer coordinating input rather than owning outcomes. You need complete or highly structured information before you can start. You are not comfortable challenging senior stakeholders. Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now or contact us for a confidential discussion. Reference (phone number removed)
Job Title: Customer Experience Manager Location: London Head Office Contract Type: Permanent Working Pattern: Full Time Are you passionate about providing exceptional customer service? Do you thrive in a dynamic retail environment where every interaction matters? If so, we invite you to join our vibrant team as a Customer Experience Manager ! At this organisation, they pride ourselves on thier unwavering commitment to quality and service. As a leader in the retail industry, they are dedicated to crafting remarkable experiences for thier customers around the globe. This role is pivotal in enhancing client relationships and ensuring a seamless experience across all touchpoints. The Role In this hands-on position, you will be the heart of the Customer Service function. You'll take full ownership of customer communications across eCommerce and related channels. Your expertise will ensure that every interaction reflects the brand values and craftsmanship. Key Responsibilities: Deliver exceptional customer service to a global clientele across email, phone, and digital platforms. Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care. Provide confident product knowledge and styling guidance to support sales and boost client confidence. Build and maintain long-term client relationships, ensuring a considered experience from start to finish. Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making. Ensure all communications resonate with our brand values and commitment to excellence. Collaborate with eCommerce, Retail, and other teams to create a unified customer experience. Proactively manage ongoing inquiries and orders, tracking them effectively. Share insights on customer service performance in weekly meetings and prepare structured monthly reports. Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices. As the department expands, assist in recruiting and training a dedicated customer service team. Qualifications: Proven experience in premium or luxury retail and eCommerce customer service. Comfortable working autonomously, with a high level of ownership and accountability. Previous experience managing a customer service team, with a vision for scaling the function. Confident in delivering highly personalised service to VIP clients. Background in luxury personal shopping or VIP sales is a plus! Exceptionally organised, detail-focused, and calm under pressure. A natural communicator with excellent written and verbal skills, sensitive to brand tone. Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship. Preferred Skills: Attention to detail and strong time management skills. Proactive and solution-focused mindset. Experience in garment, textiles, or tailoring is advantageous. Proficient in MS Office applications (Word & Excel). Familiarity with Shopify is a bonus! A positive, collaborative approach to working within a team. If you're ready to elevate customer experiences and be part of a prestigious brand, we want to hear from you! Join us on this exciting journey and help shape the future of our customer service. Apply today! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 06, 2026
Full time
Job Title: Customer Experience Manager Location: London Head Office Contract Type: Permanent Working Pattern: Full Time Are you passionate about providing exceptional customer service? Do you thrive in a dynamic retail environment where every interaction matters? If so, we invite you to join our vibrant team as a Customer Experience Manager ! At this organisation, they pride ourselves on thier unwavering commitment to quality and service. As a leader in the retail industry, they are dedicated to crafting remarkable experiences for thier customers around the globe. This role is pivotal in enhancing client relationships and ensuring a seamless experience across all touchpoints. The Role In this hands-on position, you will be the heart of the Customer Service function. You'll take full ownership of customer communications across eCommerce and related channels. Your expertise will ensure that every interaction reflects the brand values and craftsmanship. Key Responsibilities: Deliver exceptional customer service to a global clientele across email, phone, and digital platforms. Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care. Provide confident product knowledge and styling guidance to support sales and boost client confidence. Build and maintain long-term client relationships, ensuring a considered experience from start to finish. Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making. Ensure all communications resonate with our brand values and commitment to excellence. Collaborate with eCommerce, Retail, and other teams to create a unified customer experience. Proactively manage ongoing inquiries and orders, tracking them effectively. Share insights on customer service performance in weekly meetings and prepare structured monthly reports. Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices. As the department expands, assist in recruiting and training a dedicated customer service team. Qualifications: Proven experience in premium or luxury retail and eCommerce customer service. Comfortable working autonomously, with a high level of ownership and accountability. Previous experience managing a customer service team, with a vision for scaling the function. Confident in delivering highly personalised service to VIP clients. Background in luxury personal shopping or VIP sales is a plus! Exceptionally organised, detail-focused, and calm under pressure. A natural communicator with excellent written and verbal skills, sensitive to brand tone. Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship. Preferred Skills: Attention to detail and strong time management skills. Proactive and solution-focused mindset. Experience in garment, textiles, or tailoring is advantageous. Proficient in MS Office applications (Word & Excel). Familiarity with Shopify is a bonus! A positive, collaborative approach to working within a team. If you're ready to elevate customer experiences and be part of a prestigious brand, we want to hear from you! Join us on this exciting journey and help shape the future of our customer service. Apply today! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
What Are We Looking For? Following continued success, our Chemical and Biological team is looking for a Project Manager to join the team on a permanent basis. You ll be responsible for the delivery of our DSEAR projects with a focus on Chlorine Gas and Methanol Dosing and managing all aspects of their performance. This will require supervision of operational sites and their delivery teams, including Project Engineers, Site Managers, Supervisors and Sub-Contractors. Please note this role will also include managing and working in hazardous environments. Some of Your Key Duties of the Role Include: Project liaison from enquiry stage to final acceptance and documentation. Meeting with clients to discuss specific requirements and carry out site surveys as required. Ensure all technical information is available when required for the delivery of design and/or construction. Interpret and check drawings, specifications, and schedules for all activities. Directing works accordingly & preparing final documentation (As Built Drawings etc.). Early identification and resolution of non-conformance within both the design and construction phase. Manage the design of systems and products, ensuring alignment with design specifications and technical aspects. Production of risk assessments and method statements. Management of health, safety, and environmental issues. What Do You Need? Qualification to degree / HND/ HNC level in Mechanical or Electrical Engineering or equivalent. Experience working in a Hazardous Environment, preferable Chlorine Gas or Methanol Dosing. Proven track record in Project Management, with an engineering or supervisory background. Experience in NEC contracts would be beneficial. Good time management, with the ability to multitask, plan and organise day-to-day workloads within a busy environment. Good interpersonal skills with an ability to work with, lead and motivate others, and be able to bring projects to successful completion. Driven, with an ability to work individually and with teams under your direction. Innovative thinking, with an ability to learn, understand, and apply new technologies. Ability to effectively prioritise and execute tasks in a high-pressure environment. Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market-leading products and solutions for purifying drinking water, recycling wastewater, and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 2000 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. Company Car Allowance Hybrid Working (where applicable) Private Healthcare (Personal) Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service. Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse. In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now.
May 06, 2026
Full time
What Are We Looking For? Following continued success, our Chemical and Biological team is looking for a Project Manager to join the team on a permanent basis. You ll be responsible for the delivery of our DSEAR projects with a focus on Chlorine Gas and Methanol Dosing and managing all aspects of their performance. This will require supervision of operational sites and their delivery teams, including Project Engineers, Site Managers, Supervisors and Sub-Contractors. Please note this role will also include managing and working in hazardous environments. Some of Your Key Duties of the Role Include: Project liaison from enquiry stage to final acceptance and documentation. Meeting with clients to discuss specific requirements and carry out site surveys as required. Ensure all technical information is available when required for the delivery of design and/or construction. Interpret and check drawings, specifications, and schedules for all activities. Directing works accordingly & preparing final documentation (As Built Drawings etc.). Early identification and resolution of non-conformance within both the design and construction phase. Manage the design of systems and products, ensuring alignment with design specifications and technical aspects. Production of risk assessments and method statements. Management of health, safety, and environmental issues. What Do You Need? Qualification to degree / HND/ HNC level in Mechanical or Electrical Engineering or equivalent. Experience working in a Hazardous Environment, preferable Chlorine Gas or Methanol Dosing. Proven track record in Project Management, with an engineering or supervisory background. Experience in NEC contracts would be beneficial. Good time management, with the ability to multitask, plan and organise day-to-day workloads within a busy environment. Good interpersonal skills with an ability to work with, lead and motivate others, and be able to bring projects to successful completion. Driven, with an ability to work individually and with teams under your direction. Innovative thinking, with an ability to learn, understand, and apply new technologies. Ability to effectively prioritise and execute tasks in a high-pressure environment. Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market-leading products and solutions for purifying drinking water, recycling wastewater, and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 2000 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. Company Car Allowance Hybrid Working (where applicable) Private Healthcare (Personal) Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service. Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse. In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now.
Description Customer Service Team Lead - 30 Hours, Evenings Location - Southampton Reporting to - Customer Service Operations Manager Closing date - Wednesday 6th May, 12pm At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Our Customer Service team is at the core of our success - and as a Customer Service Team Leader you will inspire and motivate your team to give the best service to our customers. You will lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we'll look to you to share solutions that will make your colleague's and your customer's lives better. Here at Starling we truly put our customers first - and we want to hire leaders who are driven to do the same! The shifts: We want our customers to be able to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. Evenings - 30 hours a week (8.5 hour shift (1 hour lunch) with 12 shifts over the three weeks so average of 4 shifts of 7.5 hours worked for a 30 hour average), 17:00 - 01:30 Monday to Sunday The recruitment process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team or record a video. After the call/video, if the role seems like the right fit, we will invite you for an interview with a Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise. We're looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us. The training : You will receive 6 weeks of face to face training. Requirements You'll support your team and our customers by : Positively influence and contribute to the team culture. Motivating, coaching and developing staff in the Contact Centre. Maintaining your knowledge of our processes, products and services. Leading by example and delivering exceptional customer service via phone, email, live chat and social media as required. Responding to customer complaints and escalating issues as necessary. Taking ownership and accountability for finding solutions that benefit our customers and the bank. Driving a continuous improvement ethos within the contact centre and the bank. Actively improve processes, workflows and service to our customers. Proactively seeking solutions for potential issues. Leading our Customer Service teams in a busy 24/7 environment. About you : Experience of leading a team. Previous experience of a contact centre environment is desirable. Accountable leader with strong customer focus. Able to demonstrate your skills in up-skilling and coaching team members. We are a fast moving, constantly changing business - your ability to adapt and lead people through change is paramount. Excellent written and verbal communication skills. Able to balance workload and schedules with multiple priorities. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 06, 2026
Full time
Description Customer Service Team Lead - 30 Hours, Evenings Location - Southampton Reporting to - Customer Service Operations Manager Closing date - Wednesday 6th May, 12pm At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Our Customer Service team is at the core of our success - and as a Customer Service Team Leader you will inspire and motivate your team to give the best service to our customers. You will lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we'll look to you to share solutions that will make your colleague's and your customer's lives better. Here at Starling we truly put our customers first - and we want to hire leaders who are driven to do the same! The shifts: We want our customers to be able to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. Evenings - 30 hours a week (8.5 hour shift (1 hour lunch) with 12 shifts over the three weeks so average of 4 shifts of 7.5 hours worked for a 30 hour average), 17:00 - 01:30 Monday to Sunday The recruitment process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team or record a video. After the call/video, if the role seems like the right fit, we will invite you for an interview with a Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise. We're looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us. The training : You will receive 6 weeks of face to face training. Requirements You'll support your team and our customers by : Positively influence and contribute to the team culture. Motivating, coaching and developing staff in the Contact Centre. Maintaining your knowledge of our processes, products and services. Leading by example and delivering exceptional customer service via phone, email, live chat and social media as required. Responding to customer complaints and escalating issues as necessary. Taking ownership and accountability for finding solutions that benefit our customers and the bank. Driving a continuous improvement ethos within the contact centre and the bank. Actively improve processes, workflows and service to our customers. Proactively seeking solutions for potential issues. Leading our Customer Service teams in a busy 24/7 environment. About you : Experience of leading a team. Previous experience of a contact centre environment is desirable. Accountable leader with strong customer focus. Able to demonstrate your skills in up-skilling and coaching team members. We are a fast moving, constantly changing business - your ability to adapt and lead people through change is paramount. Excellent written and verbal communication skills. Able to balance workload and schedules with multiple priorities. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
This is an exciting opportunity for a Diary Manager to the CEO to provide efficient and seamless support in a busy public sector environment. The role requires exceptional organisational skills and the ability to manage complex schedules with precision in London. Client Details The organisation is a respected public sector body based in London, dedicated to delivering impactful services and initiatives. As part of a medium-sized team, it offers a professional and structured environment to support its objectives. Description Manage a complex and frequently changing diary for the CEO, ensuring effective prioritisation and use of time Anticipate pressures and emerging issues, proactively identifying risks, conflicts, and opportunities, and proposing solutions Apply sound judgement to assess competing meeting requests, working closely with the Private Office team Coordinate meetings end-to-end, including logistics such as room bookings, hybrid set-ups, and visitor access Respond calmly to short-notice changes, maintaining discretion and professionalism at all times Liaise confidently with senior internal and external stakeholders, including private offices and partner organisations Coordinate travel arrangements, ensuring all logistics run smoothly Act as the first point of contact for diary-related queries, preparing agendas, papers, and notes as required Work collaboratively across teams and provide additional administrative support to the CEO as needed Profile A successful Diary Manager to the CEO should have: Proven experience within a Private Office, Executive Office, or similar senior support environment Strong diary management experience, with the judgement and confidence to manage competing priorities and changing demands Excellent organisational skills, with the ability to manage multiple tasks simultaneously while maintaining accuracy Strong written and verbal communication skills, with confidence engaging senior stakeholders Proficiency in Microsoft Office, including Outlook, Word, and Excel The ability to handle sensitive information with discretion and professionalism A proactive, solutions-focused approach to work Job Offer Hourly rate of 22.64 (inclusive of holiday pay) 12-month fixed-term appointment within a professional public sector organisation Based in London, with excellent transport links Opportunity to work closely with senior leadership in a supportive environment If you are ready to take on this important Diary Manager role to the CEO within the public sector, apply today to join this London-based team.
May 06, 2026
Seasonal
This is an exciting opportunity for a Diary Manager to the CEO to provide efficient and seamless support in a busy public sector environment. The role requires exceptional organisational skills and the ability to manage complex schedules with precision in London. Client Details The organisation is a respected public sector body based in London, dedicated to delivering impactful services and initiatives. As part of a medium-sized team, it offers a professional and structured environment to support its objectives. Description Manage a complex and frequently changing diary for the CEO, ensuring effective prioritisation and use of time Anticipate pressures and emerging issues, proactively identifying risks, conflicts, and opportunities, and proposing solutions Apply sound judgement to assess competing meeting requests, working closely with the Private Office team Coordinate meetings end-to-end, including logistics such as room bookings, hybrid set-ups, and visitor access Respond calmly to short-notice changes, maintaining discretion and professionalism at all times Liaise confidently with senior internal and external stakeholders, including private offices and partner organisations Coordinate travel arrangements, ensuring all logistics run smoothly Act as the first point of contact for diary-related queries, preparing agendas, papers, and notes as required Work collaboratively across teams and provide additional administrative support to the CEO as needed Profile A successful Diary Manager to the CEO should have: Proven experience within a Private Office, Executive Office, or similar senior support environment Strong diary management experience, with the judgement and confidence to manage competing priorities and changing demands Excellent organisational skills, with the ability to manage multiple tasks simultaneously while maintaining accuracy Strong written and verbal communication skills, with confidence engaging senior stakeholders Proficiency in Microsoft Office, including Outlook, Word, and Excel The ability to handle sensitive information with discretion and professionalism A proactive, solutions-focused approach to work Job Offer Hourly rate of 22.64 (inclusive of holiday pay) 12-month fixed-term appointment within a professional public sector organisation Based in London, with excellent transport links Opportunity to work closely with senior leadership in a supportive environment If you are ready to take on this important Diary Manager role to the CEO within the public sector, apply today to join this London-based team.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features. You'll also work closely with the wider cards product team, including contributing to the broader cards roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall card roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the cards world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 06, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features. You'll also work closely with the wider cards product team, including contributing to the broader cards roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall card roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the cards world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that revolves around building, creating, and disrupting to keep us on the cutting edge of the industry. Innovation and collaboration will be at the core of everything you do. We operate a flat working structure to empower you to make decisions regardless of what your primary responsibilities may be. Help is never far away either and you will find support in your team and from across the business - we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from contributing code to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the role Starling is growing our first line Information Technology Risk Management Team (ITRM) and is looking for a technical regulatory compliance manager who is passionate about making a difference in the development of the risk, control and compliance space, and has a drive to facilitate the implementation of compliant technology led solutions to our Banking services. As a member of our first line ITRM team, you will be responsible for ensuring Information Technology complies with the relevant industry rules and regulations, ensuring our regulatory obligations are met, and avoiding any issues which may impact the business adversely. This role will require collaborative working with all stakeholders including second and third line to ensure compliance, operational efficiency and continuous improvement. Reporting to the Chief IT Control Officer via the Technical Resilience Director, you will have the responsibility for the protection of Information Technology's reputation and integrity through the coordination of first line compliance activities and the preparation for regulatory attestations and accreditations. This will enable Information Technology to contribute to the delivery of the Bank's integrity and reputation through demonstrable compliance delivery. What you'll get to do: Monitoring and the provision of evidence to support compliance with laws, regulations and internal policies Supporting the SMF24 and others with responsibilities under SMCR to enable the delivery of regulatory expectations; ensuring timely and accurate submission of attestations Support the evolving regulatory compliance work associated with operational resilience and in Technology's Business Continuity and Disaster Recovery planning, including the assurance of compliance across the technology supply chain Interpreting and communicating regulatory changes, ensuring that all findings are recorded and followed up with appropriate stakeholders / teams The investigation of any irregularities, breaches and non-compliance issues Championing compliance best practice and contributing to robust and effective compliance controls within the organisation The performance of risk assessments, technology led thematic reviews and internal compliance audits to understand compliance risk level, significance and scope IT policy development: advisory and assurance across the compliance elements / implications within the IT governance documentation suite Helping the business function to identify solutions to compliance issues The implementation of preventative and/or corrective measures to mitigate compliance risk Creation of a function-wide compliance culture through the education about regulation and industry best practices, with insight into the impact of non-compliance on the organisation The review of technical change to assure compliance with regulatory / scheme requirements Ensuring that the correct internal policies and procedures are in place to achieve compliance with external regulations. Assisting in the gathering of internal information in response to regulatory requests Managing voluntary best practice relating to professional standards Collaborating with other departments / functions / lines of defense to create a culture of compliance Compliance monitoring including the development and tracking of compliance metrics and ensuring adherence to internal controls Investigating compliance violations or irregularities Reporting on current compliance risks and compliance performance across Information Technology Highlighting / escalating areas of concern to the Information Technology departmental and team leads, risk owners and Chief IT Control Officer as required. Keeping up to date with the evolving regulatory environment. Requirements Have a comprehensive understanding and working knowledge of the UK's regulatory environment and sourcebooks Be able to advise and make recommendations to the business on regulatory compliance matters identify opportunities for and where appropriate recommend business process improvements to ensure compliance Have a pragmatic approach and be able to work collaboratively within the compliance spaces across a technology driven environment Have an understanding of compliance risks across technology, information security and regulatory environments Have an understanding of the principles of IT Risk Management Have knowledge of ISO accreditations against which to monitor compliance Have knowledge of industry standards such as COBIT, NIST, SOC I and SOC II, and PCI-DSS against which to monitor compliance Have previous knowledge of CASS, BACS, SCV, Pay UK and Swift CSP against which to monitor compliance Be proficient in working with external auditors Share knowledge and provide guidance on internal bank first line or similar related processes. Take responsibility and do the right thing for customers, colleagues and partners. Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these. The following skills and experience are desirable: Experience working within financial services, specifically within technology risk management. Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. Good attention to detail as you are likely to be examining laws and regulations and checking compliance Working knowledge of SMCR requirements Ability to influence across multiple stakeholders information to technical and non-technical audiences Flexibility in your approach to meeting goals as part of the wider team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
May 06, 2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that revolves around building, creating, and disrupting to keep us on the cutting edge of the industry. Innovation and collaboration will be at the core of everything you do. We operate a flat working structure to empower you to make decisions regardless of what your primary responsibilities may be. Help is never far away either and you will find support in your team and from across the business - we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from contributing code to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the role Starling is growing our first line Information Technology Risk Management Team (ITRM) and is looking for a technical regulatory compliance manager who is passionate about making a difference in the development of the risk, control and compliance space, and has a drive to facilitate the implementation of compliant technology led solutions to our Banking services. As a member of our first line ITRM team, you will be responsible for ensuring Information Technology complies with the relevant industry rules and regulations, ensuring our regulatory obligations are met, and avoiding any issues which may impact the business adversely. This role will require collaborative working with all stakeholders including second and third line to ensure compliance, operational efficiency and continuous improvement. Reporting to the Chief IT Control Officer via the Technical Resilience Director, you will have the responsibility for the protection of Information Technology's reputation and integrity through the coordination of first line compliance activities and the preparation for regulatory attestations and accreditations. This will enable Information Technology to contribute to the delivery of the Bank's integrity and reputation through demonstrable compliance delivery. What you'll get to do: Monitoring and the provision of evidence to support compliance with laws, regulations and internal policies Supporting the SMF24 and others with responsibilities under SMCR to enable the delivery of regulatory expectations; ensuring timely and accurate submission of attestations Support the evolving regulatory compliance work associated with operational resilience and in Technology's Business Continuity and Disaster Recovery planning, including the assurance of compliance across the technology supply chain Interpreting and communicating regulatory changes, ensuring that all findings are recorded and followed up with appropriate stakeholders / teams The investigation of any irregularities, breaches and non-compliance issues Championing compliance best practice and contributing to robust and effective compliance controls within the organisation The performance of risk assessments, technology led thematic reviews and internal compliance audits to understand compliance risk level, significance and scope IT policy development: advisory and assurance across the compliance elements / implications within the IT governance documentation suite Helping the business function to identify solutions to compliance issues The implementation of preventative and/or corrective measures to mitigate compliance risk Creation of a function-wide compliance culture through the education about regulation and industry best practices, with insight into the impact of non-compliance on the organisation The review of technical change to assure compliance with regulatory / scheme requirements Ensuring that the correct internal policies and procedures are in place to achieve compliance with external regulations. Assisting in the gathering of internal information in response to regulatory requests Managing voluntary best practice relating to professional standards Collaborating with other departments / functions / lines of defense to create a culture of compliance Compliance monitoring including the development and tracking of compliance metrics and ensuring adherence to internal controls Investigating compliance violations or irregularities Reporting on current compliance risks and compliance performance across Information Technology Highlighting / escalating areas of concern to the Information Technology departmental and team leads, risk owners and Chief IT Control Officer as required. Keeping up to date with the evolving regulatory environment. Requirements Have a comprehensive understanding and working knowledge of the UK's regulatory environment and sourcebooks Be able to advise and make recommendations to the business on regulatory compliance matters identify opportunities for and where appropriate recommend business process improvements to ensure compliance Have a pragmatic approach and be able to work collaboratively within the compliance spaces across a technology driven environment Have an understanding of compliance risks across technology, information security and regulatory environments Have an understanding of the principles of IT Risk Management Have knowledge of ISO accreditations against which to monitor compliance Have knowledge of industry standards such as COBIT, NIST, SOC I and SOC II, and PCI-DSS against which to monitor compliance Have previous knowledge of CASS, BACS, SCV, Pay UK and Swift CSP against which to monitor compliance Be proficient in working with external auditors Share knowledge and provide guidance on internal bank first line or similar related processes. Take responsibility and do the right thing for customers, colleagues and partners. Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these. The following skills and experience are desirable: Experience working within financial services, specifically within technology risk management. Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. Good attention to detail as you are likely to be examining laws and regulations and checking compliance Working knowledge of SMCR requirements Ability to influence across multiple stakeholders information to technical and non-technical audiences Flexibility in your approach to meeting goals as part of the wider team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
Description Hello, we're Starling. Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are. Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. The Head of Talent Developmen t is a pivotal strategic and operational role responsible for delivering leadership development and enterprise development across Starling. As we scale, the talent development function is transitioning and we want to grow leaders and colleagues at all levels. We are embarking on a culture change to enable sustainable people growth and business performance. Leaders are expected to develop both the mindset and skillset to drive this, and all colleagues are expected to own their career growth, supported by the leaders. You will be responsible for the full talent development function. You will be directly involved with designing and delivering leadership development initiatives to enable the culture change, and you will oversee the work by the Enterprise talent development team to ensure a 'golden thread' of consistency through-out our talent development initiatives. You will own the overall strategy and delivery and will enable the transformation through technology including AI, and a mix of internal & external people. Key Responsibilities Strategic Leadership & Program Design Strategy Alignment: Design and implement a Senior Leadership Development 'programme' that will drive the Senior Leaders' behaviours to deliver Starling's mission. This programme content will be delivered in a truly blended way including utilisation of AI, ad the content is likely to include: A culture to shift to leaders driving performance and development, supported by People Partners, internal and external talent professionals. Clarity on key leadership activities: Provide direction, coach, give feedback, support development of team members, manage underperformance Lead during change and rapid scaling Emotional Intelligence skills and enterprise role-modelling behaviours The 'Golden Thread' Integration: Ensure that the relevant senior leadership development modules are cascaded to all People leaders and managers at Starling. with Starling's leadership and management development programmes and the team Bespoke Team Diagnostics: Design and deploy diagnostic tools to assess the health, alignment, and performance of senior leadership teams. Intervention Architecture: Create and facilitate high-impact team effectiveness sessions (off-sites, workshops, sessions) that improves alignment, address specific friction points, improve trust, and accelerate team maturity. Establish a Leadership Capability Measure: Based on the key leadership behaviours, research leadership measure and implement a simple and effective measure for the senior leadership population at Starling with the view to scale across all leadership roles. Team Leadership and Stakeholder Engagement All aspects of team leadership for direct reports and wider team (total team of 10) Stakeholder Partnerships: Collaborate closely with the People Partner function and Programme Management and Comms to identify emerging leadership needs, tailor solutions accordingly, and deliver effective initiatives Vendor Management: Manage relationships with external leadership development education providers and consultants, ensuring high-quality, cost-effective delivery Impact and Measurement Evaluation: Establish and track clear metrics (e.g., performance, retention, engagement, leadership index) to evaluate and overall effectiveness of all talent development initiatives. Requirements Significant experience in leadership development/organisational development with a deep understanding of the unique pressures and preferences of C-suite and senior leaders. Ability to balance creating high impact strategic programmes with a 'hands-on' delivery approach. Experience in designing, delivering, and evaluating large-scale, high-impact leadership programmes. Proven influencing and co-creating skills: Skillful in partnering with and leading others regardless of reporting lines. Proven experience in delivering large change programmes Low-ego approach Qualified Coach Experience using AI coaching tools Experience in Organisational Effectiveness/Team effectiveness Experience from scaling organisations Applications for this role will close on Thursday 7th May at midday. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 06, 2026
Full time
Description Hello, we're Starling. Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are. Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. The Head of Talent Developmen t is a pivotal strategic and operational role responsible for delivering leadership development and enterprise development across Starling. As we scale, the talent development function is transitioning and we want to grow leaders and colleagues at all levels. We are embarking on a culture change to enable sustainable people growth and business performance. Leaders are expected to develop both the mindset and skillset to drive this, and all colleagues are expected to own their career growth, supported by the leaders. You will be responsible for the full talent development function. You will be directly involved with designing and delivering leadership development initiatives to enable the culture change, and you will oversee the work by the Enterprise talent development team to ensure a 'golden thread' of consistency through-out our talent development initiatives. You will own the overall strategy and delivery and will enable the transformation through technology including AI, and a mix of internal & external people. Key Responsibilities Strategic Leadership & Program Design Strategy Alignment: Design and implement a Senior Leadership Development 'programme' that will drive the Senior Leaders' behaviours to deliver Starling's mission. This programme content will be delivered in a truly blended way including utilisation of AI, ad the content is likely to include: A culture to shift to leaders driving performance and development, supported by People Partners, internal and external talent professionals. Clarity on key leadership activities: Provide direction, coach, give feedback, support development of team members, manage underperformance Lead during change and rapid scaling Emotional Intelligence skills and enterprise role-modelling behaviours The 'Golden Thread' Integration: Ensure that the relevant senior leadership development modules are cascaded to all People leaders and managers at Starling. with Starling's leadership and management development programmes and the team Bespoke Team Diagnostics: Design and deploy diagnostic tools to assess the health, alignment, and performance of senior leadership teams. Intervention Architecture: Create and facilitate high-impact team effectiveness sessions (off-sites, workshops, sessions) that improves alignment, address specific friction points, improve trust, and accelerate team maturity. Establish a Leadership Capability Measure: Based on the key leadership behaviours, research leadership measure and implement a simple and effective measure for the senior leadership population at Starling with the view to scale across all leadership roles. Team Leadership and Stakeholder Engagement All aspects of team leadership for direct reports and wider team (total team of 10) Stakeholder Partnerships: Collaborate closely with the People Partner function and Programme Management and Comms to identify emerging leadership needs, tailor solutions accordingly, and deliver effective initiatives Vendor Management: Manage relationships with external leadership development education providers and consultants, ensuring high-quality, cost-effective delivery Impact and Measurement Evaluation: Establish and track clear metrics (e.g., performance, retention, engagement, leadership index) to evaluate and overall effectiveness of all talent development initiatives. Requirements Significant experience in leadership development/organisational development with a deep understanding of the unique pressures and preferences of C-suite and senior leaders. Ability to balance creating high impact strategic programmes with a 'hands-on' delivery approach. Experience in designing, delivering, and evaluating large-scale, high-impact leadership programmes. Proven influencing and co-creating skills: Skillful in partnering with and leading others regardless of reporting lines. Proven experience in delivering large change programmes Low-ego approach Qualified Coach Experience using AI coaching tools Experience in Organisational Effectiveness/Team effectiveness Experience from scaling organisations Applications for this role will close on Thursday 7th May at midday. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 06, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Employee Relations Advisor We're looking for an experienced Employee Relations Advisor to join a busy and fast-paced People team, delivering a high-quality, consistent and commercially focused ER service across the business. Reporting into the People Advice Manager, you'll play a key role in managing employee relations cases end to end, providing practical guidance to managers and helping to ensure fair, balanced and legally compliant outcomes. This is a great opportunity for someone who enjoys being hands on, working at pace and building strong relationships across a multi-site environment. What you'll be doing Managing a wide range of ER cases including disciplinary, grievance, absence, capability and performance Advising and coaching managers on best practice and UK employment law Supporting on more complex and sensitive cases, escalating where appropriate Assisting with business change activity including redundancy and consultation processes Supporting with settlement agreements and documentation preparation Helping maintain and review People policies to ensure compliance and consistency Monitoring ER trends and highlighting potential risks or themes Supporting the delivery of ER guidance and training for managers What you'll bring Strong employee relations experience within a fast-paced, multi-site or complex business Good practical knowledge of UK employment law Confidence in advising and influencing managers at different levels Experience supporting redundancy or wider business change activity A pragmatic, solutions-focused approach with sound judgement CIPD Level 5 qualified or working towards is desirable Experience within a unionised environment would be advantageous This is a brilliant opportunity for an ER professional who enjoys being visible, trusted and commercially aware, and who wants to continue developing within a supportive and forward-thinking People team. Salary 45,000 - 55,000 dependent on experience. Please apply with your most up to date CV. BH35528
May 06, 2026
Full time
Employee Relations Advisor We're looking for an experienced Employee Relations Advisor to join a busy and fast-paced People team, delivering a high-quality, consistent and commercially focused ER service across the business. Reporting into the People Advice Manager, you'll play a key role in managing employee relations cases end to end, providing practical guidance to managers and helping to ensure fair, balanced and legally compliant outcomes. This is a great opportunity for someone who enjoys being hands on, working at pace and building strong relationships across a multi-site environment. What you'll be doing Managing a wide range of ER cases including disciplinary, grievance, absence, capability and performance Advising and coaching managers on best practice and UK employment law Supporting on more complex and sensitive cases, escalating where appropriate Assisting with business change activity including redundancy and consultation processes Supporting with settlement agreements and documentation preparation Helping maintain and review People policies to ensure compliance and consistency Monitoring ER trends and highlighting potential risks or themes Supporting the delivery of ER guidance and training for managers What you'll bring Strong employee relations experience within a fast-paced, multi-site or complex business Good practical knowledge of UK employment law Confidence in advising and influencing managers at different levels Experience supporting redundancy or wider business change activity A pragmatic, solutions-focused approach with sound judgement CIPD Level 5 qualified or working towards is desirable Experience within a unionised environment would be advantageous This is a brilliant opportunity for an ER professional who enjoys being visible, trusted and commercially aware, and who wants to continue developing within a supportive and forward-thinking People team. Salary 45,000 - 55,000 dependent on experience. Please apply with your most up to date CV. BH35528
Artis HR are supporting a well-established organisation in the search for an experienced HR Shared Services Manager to join their People function on a 12-month fixed-term contract. This is a great opportunity for a strong HR operations leader who enjoys balancing hands-on delivery with team leadership and continuous improvement in a fast-paced environment. The Role Reporting into the Head of People Hub & ER, you'll lead the day-to-day operations of the HR shared services function, managing a team of 8 and ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle. Key responsibilities include: Leading and developing the HR shared services team Overseeing delivery of core HR services including onboarding, offboarding, employee data and benefits administration Managing workflow, capacity and SLAs to maintain a consistent, high-quality service Acting as an escalation point for complex HR queries, driving root cause analysis and solutions Coaching and developing the team to build a high-performance culture Driving continuous improvement, process optimisation and use of HR systems and technology Partnering with ER, Payroll and People Partners to ensure seamless delivery Ensuring strong governance, compliance and data integrity About You Proven experience leading an HR operations or shared services team Strong knowledge of the employee lifecycle and UK employment law Experience managing SLAs, workflows and service delivery A confident leader who enjoys developing and coaching teams Highly organised, able to manage multiple priorities in a fast-paced environment Strong stakeholder management and communication skills What's on Offer Salary up to 55,000 Hybrid working (2-3 days a week in Cirencester) Opportunity to lead and shape a key HR function Collaborative and forward-thinking People team Additional Information Applicants must have the right to work in the UK. We aim to respond to every application, however due to the volume of interest it is not always possible to provide detailed individual feedback. Successful candidates may be contacted for further information or invited to book an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
May 06, 2026
Contractor
Artis HR are supporting a well-established organisation in the search for an experienced HR Shared Services Manager to join their People function on a 12-month fixed-term contract. This is a great opportunity for a strong HR operations leader who enjoys balancing hands-on delivery with team leadership and continuous improvement in a fast-paced environment. The Role Reporting into the Head of People Hub & ER, you'll lead the day-to-day operations of the HR shared services function, managing a team of 8 and ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle. Key responsibilities include: Leading and developing the HR shared services team Overseeing delivery of core HR services including onboarding, offboarding, employee data and benefits administration Managing workflow, capacity and SLAs to maintain a consistent, high-quality service Acting as an escalation point for complex HR queries, driving root cause analysis and solutions Coaching and developing the team to build a high-performance culture Driving continuous improvement, process optimisation and use of HR systems and technology Partnering with ER, Payroll and People Partners to ensure seamless delivery Ensuring strong governance, compliance and data integrity About You Proven experience leading an HR operations or shared services team Strong knowledge of the employee lifecycle and UK employment law Experience managing SLAs, workflows and service delivery A confident leader who enjoys developing and coaching teams Highly organised, able to manage multiple priorities in a fast-paced environment Strong stakeholder management and communication skills What's on Offer Salary up to 55,000 Hybrid working (2-3 days a week in Cirencester) Opportunity to lead and shape a key HR function Collaborative and forward-thinking People team Additional Information Applicants must have the right to work in the UK. We aim to respond to every application, however due to the volume of interest it is not always possible to provide detailed individual feedback. Successful candidates may be contacted for further information or invited to book an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Recruitment Operations Manager The Company This dynamic recruitment consultancy based in the heart of Devizes offer a professionally focused service with an exceptional reputation for delivering quality and high level compliance to the industrial and manufacturing sectors. They recruit for the major manufacturers on a regional basis and have an excellent client base. Their team are known for their industry expertise and delivery capability providing a range of bespoke recruitment solutions across a range of disciplines. The Role The right candidate will be experienced in the recruitment sector and will have managed successful teams within the contract/temp industrial/manufacturing space. It is essential that you are an effective communicator with both business development and team management skills. Objectives: Develop strategic planning for optimised productivity. Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes. Adhere to company standards for excellence and quality. Seek out opportunities for expansion and growth by developing new business relationships. Train and develop the recruitment team with continued guidance and feedback to help strengthen specific knowledge and skillset improvements. Key Responsibilities: Oversee the day-to-day operations. Manage the recruitment team. Assign weekly performance goals to team members, monitor progress and ensure their completion. Ensure completion of own weekly performance goals are achieved. Recruit, onboard, and train employees to achieve agreed objectives for sales, profitability, and market share. Maintain project timelines to ensure tasks are accomplished effectively. Develop, implement, and maintain budgetary and resource allocation plans. Delegate responsibilities to the best-qualified employees. Ensure team members receive appropriate training for their roles and responsibilities. Ensure continual learning and development. Lead on compliance. The Plus Points This is a great chance to join a growing recruitment consultancy with a professional and enjoyable working environment. You will be given fantastic support approved training. Genuine opportunities to progress your career within the group. Generous commission structure including monthly, quarterly and annual incentives.
May 06, 2026
Full time
Recruitment Operations Manager The Company This dynamic recruitment consultancy based in the heart of Devizes offer a professionally focused service with an exceptional reputation for delivering quality and high level compliance to the industrial and manufacturing sectors. They recruit for the major manufacturers on a regional basis and have an excellent client base. Their team are known for their industry expertise and delivery capability providing a range of bespoke recruitment solutions across a range of disciplines. The Role The right candidate will be experienced in the recruitment sector and will have managed successful teams within the contract/temp industrial/manufacturing space. It is essential that you are an effective communicator with both business development and team management skills. Objectives: Develop strategic planning for optimised productivity. Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes. Adhere to company standards for excellence and quality. Seek out opportunities for expansion and growth by developing new business relationships. Train and develop the recruitment team with continued guidance and feedback to help strengthen specific knowledge and skillset improvements. Key Responsibilities: Oversee the day-to-day operations. Manage the recruitment team. Assign weekly performance goals to team members, monitor progress and ensure their completion. Ensure completion of own weekly performance goals are achieved. Recruit, onboard, and train employees to achieve agreed objectives for sales, profitability, and market share. Maintain project timelines to ensure tasks are accomplished effectively. Develop, implement, and maintain budgetary and resource allocation plans. Delegate responsibilities to the best-qualified employees. Ensure team members receive appropriate training for their roles and responsibilities. Ensure continual learning and development. Lead on compliance. The Plus Points This is a great chance to join a growing recruitment consultancy with a professional and enjoyable working environment. You will be given fantastic support approved training. Genuine opportunities to progress your career within the group. Generous commission structure including monthly, quarterly and annual incentives.
Date Posted: 2026-04-20 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid At RTX, the world largest aerospace and defence company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defence industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defence. The Role: Strategic Defence Solutions is a strategic business unit of Collins Aerospace specialising in the supply of mission-critical systems enabling military, government, and civil customers to complete their most complex missions safely and successfully. Reporting to the BMC2&N ( Battle Management, Command & Control and Networks) Director of Business Development, we are looking to hire an experienced Senior Business Development professional on a hybrid basis located in Winnersh, UK, focused on identifying, qualifying, and winning new business in the strategically important Battlespace Digitisation and Air Defence C2 market. This is a critical, challenging and high-profile role that will require skilled influencing of senior military customers and internal Collins executive stakeholders. The successful candidate will also need to be comfortable communicating outside of Mission Systems to build partnerships with other parts of the RTX corporation including Raytheon UK. What You Will Do: The Business Development Manager will interface with external and internal stakeholders and be responsible for understanding Concept of Operations, requirements, investments, and acquisition plans of UK Defence, focused on the MOD Tri-service Commands, Defence Digital, and relevant primes and integrators. The Business Development Manager will coordinate all BMC2&N UK, NATO, and greater European opportunities. The role is focused on identifying and incubating a pipeline of new business opportunities, influencing, and shaping customers' requirements, leading pursuit order capture campaigns, and recommending compelling win strategies to senior internal stakeholders. Owning significant order intake is a key responsibility while collaborating with pursuit order capture team members across Business Development and other functions. Accountability for annual and 5-year prospect pipeline, conversion to pursuit(s), accurate forecasting and meeting order intake commitments over the 5 year SFP period. Leading MiS Battlespace Digitisation and Air Defence Enablement C2 pursuits in the UK. Building winning value propositions aligned to multiple Mission Systems value stream portfolios. Leading teams to develop critical win strategies to address UK Social Value and Sovereign onshore requirements along with the associated business case(s) to justify business investment. Developing a growth pipeline of new product, system, and prime system integration opportunities through a comprehensive customer network of contacts, application of operational analysis, knowledge of military doctrine, requirements analysis and an understanding of MoD investment plans. Working collaboratively as a team to execute the Pursuit Order Capture (POC) process to contract award Supporting the development of competitive assessments, Price to Win and Win Strategies. Leading large Pursuit Order Capture teams to capture strategic pursuits, building and expand relationships and customer affinity across key stakeholders and decision makers in Government, end-user communities, OEMs, Primes and/or System Integrators. Supporting the analysis of competitors' strategy and development of counter strategies. Conduct customer needs assessment, develop and execute key relationship and influencing plans. Working with colleagues to formulate solutions to grow Mission Systems business in the UK. Support of the 5-year strategic and financial planning process Working collaboratively with key internal stakeholders in the U.S., UK, Canada and Australia. Providing SME advice to BD Managers in other NATO/FVEYS countries. Demonstration of the following behaviours: customer focus, effective communication, a competitive nature, critical thinking, confident decision making, collaborative team working, sense of urgency, persistence, and courage of conviction. Qualifications You Must Have: University degree and/or prior relevant experience Extensive knowledge and experience of the military market environment in the UK. Must have knowledge of UK Defence budget, programmes and requirements development, acquisition, and in-service support process, with a demonstrated ability to match the customer's requirements with relevant solutions. Strong network within the UK OEMs/Prime integrators in the Defence market and at least two of the following front line commands British Army, Navy, Air Force, Strategic Command and/or Defence Digital, DE&S plus other relevant government departments. Proven track record in pursuing and winning significant and complex Defence programmes in the UK Must either hold or be eligible for an appropriate UK MoD Security Clearance Experience in one or more of the following: Resilient Communications and Networking; Command and Control (C2) systems or Command, Control, Communications, Computers (C4); Intelligence, Surveillance & Reconnaissance (ISR); Air Defence C2 Systems; or Fires Control. Strategic thinking and leadership skills Strong communication skills, demonstrated ability to solve customer problems and to be a customer advocate Passion for winning new competitive business Ability to regularly travel in the UK and Internationally Military operations or government procurement background/experience Qualifications We Prefer: Master's degree, MBA or other relevant post-graduate degree Experience in and knowledge of program management, marketing, strategy and Business Development. What We Offer: Competitive Compensation Package 25 days Annual Leave + Public Holidays + option to buy / sell up to 5 days per year Generous Employer Contribution Pension Scheme with 2:1 matched contributions up to 10% Private Medical Insurance Health & Wellbeing Cash Plan - (dental/optical/therapy/chiropody/health screening) Life Assurance & Group Income protection scheme participation Professional Development & Growth Support with professional fees Employee Assistance Program (EAP) Employee Discounts & Flexible Benefits Platform Employee Recognition & Referral Bonuses and much more! Learn More & Apply Now! Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms
May 06, 2026
Full time
Date Posted: 2026-04-20 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid At RTX, the world largest aerospace and defence company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defence industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defence. The Role: Strategic Defence Solutions is a strategic business unit of Collins Aerospace specialising in the supply of mission-critical systems enabling military, government, and civil customers to complete their most complex missions safely and successfully. Reporting to the BMC2&N ( Battle Management, Command & Control and Networks) Director of Business Development, we are looking to hire an experienced Senior Business Development professional on a hybrid basis located in Winnersh, UK, focused on identifying, qualifying, and winning new business in the strategically important Battlespace Digitisation and Air Defence C2 market. This is a critical, challenging and high-profile role that will require skilled influencing of senior military customers and internal Collins executive stakeholders. The successful candidate will also need to be comfortable communicating outside of Mission Systems to build partnerships with other parts of the RTX corporation including Raytheon UK. What You Will Do: The Business Development Manager will interface with external and internal stakeholders and be responsible for understanding Concept of Operations, requirements, investments, and acquisition plans of UK Defence, focused on the MOD Tri-service Commands, Defence Digital, and relevant primes and integrators. The Business Development Manager will coordinate all BMC2&N UK, NATO, and greater European opportunities. The role is focused on identifying and incubating a pipeline of new business opportunities, influencing, and shaping customers' requirements, leading pursuit order capture campaigns, and recommending compelling win strategies to senior internal stakeholders. Owning significant order intake is a key responsibility while collaborating with pursuit order capture team members across Business Development and other functions. Accountability for annual and 5-year prospect pipeline, conversion to pursuit(s), accurate forecasting and meeting order intake commitments over the 5 year SFP period. Leading MiS Battlespace Digitisation and Air Defence Enablement C2 pursuits in the UK. Building winning value propositions aligned to multiple Mission Systems value stream portfolios. Leading teams to develop critical win strategies to address UK Social Value and Sovereign onshore requirements along with the associated business case(s) to justify business investment. Developing a growth pipeline of new product, system, and prime system integration opportunities through a comprehensive customer network of contacts, application of operational analysis, knowledge of military doctrine, requirements analysis and an understanding of MoD investment plans. Working collaboratively as a team to execute the Pursuit Order Capture (POC) process to contract award Supporting the development of competitive assessments, Price to Win and Win Strategies. Leading large Pursuit Order Capture teams to capture strategic pursuits, building and expand relationships and customer affinity across key stakeholders and decision makers in Government, end-user communities, OEMs, Primes and/or System Integrators. Supporting the analysis of competitors' strategy and development of counter strategies. Conduct customer needs assessment, develop and execute key relationship and influencing plans. Working with colleagues to formulate solutions to grow Mission Systems business in the UK. Support of the 5-year strategic and financial planning process Working collaboratively with key internal stakeholders in the U.S., UK, Canada and Australia. Providing SME advice to BD Managers in other NATO/FVEYS countries. Demonstration of the following behaviours: customer focus, effective communication, a competitive nature, critical thinking, confident decision making, collaborative team working, sense of urgency, persistence, and courage of conviction. Qualifications You Must Have: University degree and/or prior relevant experience Extensive knowledge and experience of the military market environment in the UK. Must have knowledge of UK Defence budget, programmes and requirements development, acquisition, and in-service support process, with a demonstrated ability to match the customer's requirements with relevant solutions. Strong network within the UK OEMs/Prime integrators in the Defence market and at least two of the following front line commands British Army, Navy, Air Force, Strategic Command and/or Defence Digital, DE&S plus other relevant government departments. Proven track record in pursuing and winning significant and complex Defence programmes in the UK Must either hold or be eligible for an appropriate UK MoD Security Clearance Experience in one or more of the following: Resilient Communications and Networking; Command and Control (C2) systems or Command, Control, Communications, Computers (C4); Intelligence, Surveillance & Reconnaissance (ISR); Air Defence C2 Systems; or Fires Control. Strategic thinking and leadership skills Strong communication skills, demonstrated ability to solve customer problems and to be a customer advocate Passion for winning new competitive business Ability to regularly travel in the UK and Internationally Military operations or government procurement background/experience Qualifications We Prefer: Master's degree, MBA or other relevant post-graduate degree Experience in and knowledge of program management, marketing, strategy and Business Development. What We Offer: Competitive Compensation Package 25 days Annual Leave + Public Holidays + option to buy / sell up to 5 days per year Generous Employer Contribution Pension Scheme with 2:1 matched contributions up to 10% Private Medical Insurance Health & Wellbeing Cash Plan - (dental/optical/therapy/chiropody/health screening) Life Assurance & Group Income protection scheme participation Professional Development & Growth Support with professional fees Employee Assistance Program (EAP) Employee Discounts & Flexible Benefits Platform Employee Recognition & Referral Bonuses and much more! Learn More & Apply Now! Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Date Posted: 2026-04-20 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid At RTX, the world largest aerospace and defence company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defence industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defence. The Role: Strategic Defence Solutions is a strategic business unit of Collins Aerospace specialising in the supply of mission-critical systems enabling military, government, and civil customers to complete their most complex missions safely and successfully. Reporting to the BMC2&N ( Battle Management, Command & Control and Networks) Director of Business Development, we are looking to hire an experienced Senior Business Development professional on a hybrid basis located in Winnersh, UK, focused on identifying, qualifying, and winning new business in the strategically important Battlespace Digitisation and Air Defence C2 market. This is a critical, challenging and high-profile role that will require skilled influencing of senior military customers and internal Collins executive stakeholders. The successful candidate will also need to be comfortable communicating outside of Mission Systems to build partnerships with other parts of the RTX corporation including Raytheon UK. What You Will Do: The Business Development Manager will interface with external and internal stakeholders and be responsible for understanding Concept of Operations, requirements, investments, and acquisition plans of UK Defence, focused on the MOD Tri-service Commands, Defence Digital, and relevant primes and integrators. The Business Development Manager will coordinate all BMC2&N UK, NATO, and greater European opportunities. The role is focused on identifying and incubating a pipeline of new business opportunities, influencing, and shaping customers' requirements, leading pursuit order capture campaigns, and recommending compelling win strategies to senior internal stakeholders. Owning significant order intake is a key responsibility while collaborating with pursuit order capture team members across Business Development and other functions. Accountability for annual and 5-year prospect pipeline, conversion to pursuit(s), accurate forecasting and meeting order intake commitments over the 5 year SFP period. Leading MiS Battlespace Digitisation and Air Defence Enablement C2 pursuits in the UK. Building winning value propositions aligned to multiple Mission Systems value stream portfolios. Leading teams to develop critical win strategies to address UK Social Value and Sovereign onshore requirements along with the associated business case(s) to justify business investment. Developing a growth pipeline of new product, system, and prime system integration opportunities through a comprehensive customer network of contacts, application of operational analysis, knowledge of military doctrine, requirements analysis and an understanding of MoD investment plans. Working collaboratively as a team to execute the Pursuit Order Capture (POC) process to contract award Supporting the development of competitive assessments, Price to Win and Win Strategies. Leading large Pursuit Order Capture teams to capture strategic pursuits, building and expand relationships and customer affinity across key stakeholders and decision makers in Government, end-user communities, OEMs, Primes and/or System Integrators. Supporting the analysis of competitors' strategy and development of counter strategies. Conduct customer needs assessment, develop and execute key relationship and influencing plans. Working with colleagues to formulate solutions to grow Mission Systems business in the UK. Support of the 5-year strategic and financial planning process Working collaboratively with key internal stakeholders in the U.S., UK, Canada and Australia. Providing SME advice to BD Managers in other NATO/FVEYS countries. Demonstration of the following behaviours: customer focus, effective communication, a competitive nature, critical thinking, confident decision making, collaborative team working, sense of urgency, persistence, and courage of conviction. Qualifications You Must Have: University degree and/or prior relevant experience Extensive knowledge and experience of the military market environment in the UK. Must have knowledge of UK Defence budget, programmes and requirements development, acquisition, and in-service support process, with a demonstrated ability to match the customer's requirements with relevant solutions. Strong network within the UK OEMs/Prime integrators in the Defence market and at least two of the following front line commands British Army, Navy, Air Force, Strategic Command and/or Defence Digital, DE&S plus other relevant government departments. Proven track record in pursuing and winning significant and complex Defence programmes in the UK Must either hold or be eligible for an appropriate UK MoD Security Clearance Experience in one or more of the following: Resilient Communications and Networking; Command and Control (C2) systems or Command, Control, Communications, Computers (C4); Intelligence, Surveillance & Reconnaissance (ISR); Air Defence C2 Systems; or Fires Control. Strategic thinking and leadership skills Strong communication skills, demonstrated ability to solve customer problems and to be a customer advocate Passion for winning new competitive business Ability to regularly travel in the UK and Internationally Military operations or government procurement background/experience Qualifications We Prefer: Master's degree, MBA or other relevant post-graduate degree Experience in and knowledge of program management, marketing, strategy and Business Development. What We Offer: Competitive Compensation Package 25 days Annual Leave + Public Holidays + option to buy / sell up to 5 days per year Generous Employer Contribution Pension Scheme with 2:1 matched contributions up to 10% Private Medical Insurance Health & Wellbeing Cash Plan - (dental/optical/therapy/chiropody/health screening) Life Assurance & Group Income protection scheme participation Professional Development & Growth Support with professional fees Employee Assistance Program (EAP) Employee Discounts & Flexible Benefits Platform Employee Recognition & Referral Bonuses and much more! Learn More & Apply Now! Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms
May 06, 2026
Full time
Date Posted: 2026-04-20 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid At RTX, the world largest aerospace and defence company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defence industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defence. The Role: Strategic Defence Solutions is a strategic business unit of Collins Aerospace specialising in the supply of mission-critical systems enabling military, government, and civil customers to complete their most complex missions safely and successfully. Reporting to the BMC2&N ( Battle Management, Command & Control and Networks) Director of Business Development, we are looking to hire an experienced Senior Business Development professional on a hybrid basis located in Winnersh, UK, focused on identifying, qualifying, and winning new business in the strategically important Battlespace Digitisation and Air Defence C2 market. This is a critical, challenging and high-profile role that will require skilled influencing of senior military customers and internal Collins executive stakeholders. The successful candidate will also need to be comfortable communicating outside of Mission Systems to build partnerships with other parts of the RTX corporation including Raytheon UK. What You Will Do: The Business Development Manager will interface with external and internal stakeholders and be responsible for understanding Concept of Operations, requirements, investments, and acquisition plans of UK Defence, focused on the MOD Tri-service Commands, Defence Digital, and relevant primes and integrators. The Business Development Manager will coordinate all BMC2&N UK, NATO, and greater European opportunities. The role is focused on identifying and incubating a pipeline of new business opportunities, influencing, and shaping customers' requirements, leading pursuit order capture campaigns, and recommending compelling win strategies to senior internal stakeholders. Owning significant order intake is a key responsibility while collaborating with pursuit order capture team members across Business Development and other functions. Accountability for annual and 5-year prospect pipeline, conversion to pursuit(s), accurate forecasting and meeting order intake commitments over the 5 year SFP period. Leading MiS Battlespace Digitisation and Air Defence Enablement C2 pursuits in the UK. Building winning value propositions aligned to multiple Mission Systems value stream portfolios. Leading teams to develop critical win strategies to address UK Social Value and Sovereign onshore requirements along with the associated business case(s) to justify business investment. Developing a growth pipeline of new product, system, and prime system integration opportunities through a comprehensive customer network of contacts, application of operational analysis, knowledge of military doctrine, requirements analysis and an understanding of MoD investment plans. Working collaboratively as a team to execute the Pursuit Order Capture (POC) process to contract award Supporting the development of competitive assessments, Price to Win and Win Strategies. Leading large Pursuit Order Capture teams to capture strategic pursuits, building and expand relationships and customer affinity across key stakeholders and decision makers in Government, end-user communities, OEMs, Primes and/or System Integrators. Supporting the analysis of competitors' strategy and development of counter strategies. Conduct customer needs assessment, develop and execute key relationship and influencing plans. Working with colleagues to formulate solutions to grow Mission Systems business in the UK. Support of the 5-year strategic and financial planning process Working collaboratively with key internal stakeholders in the U.S., UK, Canada and Australia. Providing SME advice to BD Managers in other NATO/FVEYS countries. Demonstration of the following behaviours: customer focus, effective communication, a competitive nature, critical thinking, confident decision making, collaborative team working, sense of urgency, persistence, and courage of conviction. Qualifications You Must Have: University degree and/or prior relevant experience Extensive knowledge and experience of the military market environment in the UK. Must have knowledge of UK Defence budget, programmes and requirements development, acquisition, and in-service support process, with a demonstrated ability to match the customer's requirements with relevant solutions. Strong network within the UK OEMs/Prime integrators in the Defence market and at least two of the following front line commands British Army, Navy, Air Force, Strategic Command and/or Defence Digital, DE&S plus other relevant government departments. Proven track record in pursuing and winning significant and complex Defence programmes in the UK Must either hold or be eligible for an appropriate UK MoD Security Clearance Experience in one or more of the following: Resilient Communications and Networking; Command and Control (C2) systems or Command, Control, Communications, Computers (C4); Intelligence, Surveillance & Reconnaissance (ISR); Air Defence C2 Systems; or Fires Control. Strategic thinking and leadership skills Strong communication skills, demonstrated ability to solve customer problems and to be a customer advocate Passion for winning new competitive business Ability to regularly travel in the UK and Internationally Military operations or government procurement background/experience Qualifications We Prefer: Master's degree, MBA or other relevant post-graduate degree Experience in and knowledge of program management, marketing, strategy and Business Development. What We Offer: Competitive Compensation Package 25 days Annual Leave + Public Holidays + option to buy / sell up to 5 days per year Generous Employer Contribution Pension Scheme with 2:1 matched contributions up to 10% Private Medical Insurance Health & Wellbeing Cash Plan - (dental/optical/therapy/chiropody/health screening) Life Assurance & Group Income protection scheme participation Professional Development & Growth Support with professional fees Employee Assistance Program (EAP) Employee Discounts & Flexible Benefits Platform Employee Recognition & Referral Bonuses and much more! Learn More & Apply Now! Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Job title: Business Development Manager Location : Dover Salary: c.£52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.If you would like any further information before applying, then please call Ellie - Permanent Consultant on or email
May 06, 2026
Full time
Job title: Business Development Manager Location : Dover Salary: c.£52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.If you would like any further information before applying, then please call Ellie - Permanent Consultant on or email
DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives click apply for full job details
May 06, 2026
Full time
DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives click apply for full job details
Our client is a well-established firm of Chartered Accountants and Business Advisors, renowned for providing comprehensive and professional accounting, tax, and business advisory services. The firm is committed to delivering high-quality, tailored solutions to a diverse range of clients, including businesses of all sizes, individuals, and charities. They are looking for a Client Relationship Manager, ideally in their Carlisle or Keswick offices, due to the growth of the business. Successful candidates will be responsible for maintaining and developing strong client-business relationships, ensuring the delivery of high-quality services to clients, and supporting the practice's annual business plan. In order to achieve this, they are offering up to 50,000, bonuses up to 17% and benefits such as an unlimited holiday buy-in scheme through salary sacrifice. Client Relationship Manager Job Overview Maintain and develop client-business relationships, ensuring the delivery of timely, high-quality service. Identify opportunities for additional fees and services to clients. Ensure client satisfaction through proactive relationship management, resolving issues promptly. Collaborate with the Managing Director to develop systems that improve efficiency and enhance business growth. Manage a portfolio of 50-100 clients, ensuring consistent service and engagement through the Customer Care Programme. Prepare and review financial accounts, business tax computations, VAT returns, and management reports. Develop and present business insights, including competitor analysis, profitability reviews, and cash flow improvement strategies. Work on special projects as needed and engage with clients on-site when required. Client Relationship Manager Job Requirements Proven experience in client relationship management or accountancy roles. Solid understanding of accountancy tasks, including financial statements and tax computations. Proficiency with business software (e.g., tax, VAT, financial reporting). Excellent communication, both verbal and written. Organised and capable of managing multiple accounts within timelines and budgets. Client Relationship Manager Salary & Benefits Salary: 40,000 - 50,000 per annum, based on experience. Flexible working hours: 37.5 hours per week, with a typical working day from 8:30am to 5:00pm (flexible for school runs, etc.). 100% office-based role. Overtime paid at the standard rate. Performance-based bonus paid every 6 months, up to 17% of salary. Holiday Package: 20 days + 8BH Holiday Buy-In scheme (unlimited) via salary sacrifice. Progression Comprehensive benefits package, including pension, health coverage, and other perks. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
May 06, 2026
Full time
Our client is a well-established firm of Chartered Accountants and Business Advisors, renowned for providing comprehensive and professional accounting, tax, and business advisory services. The firm is committed to delivering high-quality, tailored solutions to a diverse range of clients, including businesses of all sizes, individuals, and charities. They are looking for a Client Relationship Manager, ideally in their Carlisle or Keswick offices, due to the growth of the business. Successful candidates will be responsible for maintaining and developing strong client-business relationships, ensuring the delivery of high-quality services to clients, and supporting the practice's annual business plan. In order to achieve this, they are offering up to 50,000, bonuses up to 17% and benefits such as an unlimited holiday buy-in scheme through salary sacrifice. Client Relationship Manager Job Overview Maintain and develop client-business relationships, ensuring the delivery of timely, high-quality service. Identify opportunities for additional fees and services to clients. Ensure client satisfaction through proactive relationship management, resolving issues promptly. Collaborate with the Managing Director to develop systems that improve efficiency and enhance business growth. Manage a portfolio of 50-100 clients, ensuring consistent service and engagement through the Customer Care Programme. Prepare and review financial accounts, business tax computations, VAT returns, and management reports. Develop and present business insights, including competitor analysis, profitability reviews, and cash flow improvement strategies. Work on special projects as needed and engage with clients on-site when required. Client Relationship Manager Job Requirements Proven experience in client relationship management or accountancy roles. Solid understanding of accountancy tasks, including financial statements and tax computations. Proficiency with business software (e.g., tax, VAT, financial reporting). Excellent communication, both verbal and written. Organised and capable of managing multiple accounts within timelines and budgets. Client Relationship Manager Salary & Benefits Salary: 40,000 - 50,000 per annum, based on experience. Flexible working hours: 37.5 hours per week, with a typical working day from 8:30am to 5:00pm (flexible for school runs, etc.). 100% office-based role. Overtime paid at the standard rate. Performance-based bonus paid every 6 months, up to 17% of salary. Holiday Package: 20 days + 8BH Holiday Buy-In scheme (unlimited) via salary sacrifice. Progression Comprehensive benefits package, including pension, health coverage, and other perks. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Credit Underwriting team The credit underwriting team is a business critical, growing, and dynamic team led by the Head of Credit & Commercial risk who reports into the Group Financial Controller. The team work closely with the sales team, financial reporting, and various areas of business operations. The credit underwriting team are ultimately responsible for the management, underwriting, and control of credit exposure to the business in what is a rapidly evolving environment. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Be part of a team that enables business growth This role is part of the Finance Management team and will lead the credit underwriting team supporting our rapidly growing and dynamic IT solutions business. This passionate, highly numerate underwriter will work closely with our finance and sales teams as well as external stakeholders, insurance brokers and customers alike, to maintain credit risk controls within an existing framework and provide a unique service to our customers. As a Credit Underwriting Manager , you'll be responsible for : Analyse customer risk profiles and validate automated credit scorecards Produce monthly risk reports and support senior credit governance forums Manage credit exposure, limits, and portfolio risk across customers and sectors Lead and develop senior underwriters, including performance, hiring, and KPIs Support board approvals and senior decision making within agreed authority levels Oversee trade credit insurance, budgets, and process improvements Manage and monitor the Deputy Credit Risk Manager performance, manage KPI's during a performance management process through having challenging conversations Stre amli ning proces ses whe re need ed Partner closely with senior stakeholders across the business to align credit strategy Participating in credit review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. We'd love you to have Strong risk assessment and analytical skills Proven leadership and team management experience Solid knowledge of underwriting regulations and compliance Commercial and financial awareness Confident decision making and stakeholder communication Strong knowledge across different areas of the business to ensure organisational goals are met. Demonstrate the ability to think around a subject, considering risk implications of our current policies and procedures. Experience s upporting the gro w th and d evelo pment of team me mbers . We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
May 06, 2026
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Credit Underwriting team The credit underwriting team is a business critical, growing, and dynamic team led by the Head of Credit & Commercial risk who reports into the Group Financial Controller. The team work closely with the sales team, financial reporting, and various areas of business operations. The credit underwriting team are ultimately responsible for the management, underwriting, and control of credit exposure to the business in what is a rapidly evolving environment. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Be part of a team that enables business growth This role is part of the Finance Management team and will lead the credit underwriting team supporting our rapidly growing and dynamic IT solutions business. This passionate, highly numerate underwriter will work closely with our finance and sales teams as well as external stakeholders, insurance brokers and customers alike, to maintain credit risk controls within an existing framework and provide a unique service to our customers. As a Credit Underwriting Manager , you'll be responsible for : Analyse customer risk profiles and validate automated credit scorecards Produce monthly risk reports and support senior credit governance forums Manage credit exposure, limits, and portfolio risk across customers and sectors Lead and develop senior underwriters, including performance, hiring, and KPIs Support board approvals and senior decision making within agreed authority levels Oversee trade credit insurance, budgets, and process improvements Manage and monitor the Deputy Credit Risk Manager performance, manage KPI's during a performance management process through having challenging conversations Stre amli ning proces ses whe re need ed Partner closely with senior stakeholders across the business to align credit strategy Participating in credit review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. We'd love you to have Strong risk assessment and analytical skills Proven leadership and team management experience Solid knowledge of underwriting regulations and compliance Commercial and financial awareness Confident decision making and stakeholder communication Strong knowledge across different areas of the business to ensure organisational goals are met. Demonstrate the ability to think around a subject, considering risk implications of our current policies and procedures. Experience s upporting the gro w th and d evelo pment of team me mbers . We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The firm is looking to recruit a Learning and Development Administrator to support BDO's Shared Service centre (SSC). This team is one of several Hubs within BDO's rapidly growing SSC. SSC team members work internally within the business providing support to the external facing members of BDO. To provide support for the overall PQ (Professional Qualifications) Group service delivery, to ensure the needs of internal customers and SLAs are met. To develop as a subject matter expert for L&D administration and represent industry best practice. Working closely with the Professional Qualifications and SSC L&D Team to manage central administration and enable the analysis of the learning offering. This role reports into the Learning and Development Team Leader. You'll be someone with: Experience of working with learning management systems Experience of working with external vendors and managing billing, invoicing and service level agreements Excellent IT / Excel skills Strong stakeholder engagement and experience of collaborative working in a Centre of Excellence Model preferable Experience of learning analytics and interpretation of data to produce meaningful reports and information Some stakeholder management skills demonstrating appropriate levels of gravitas and credibility At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 06, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The firm is looking to recruit a Learning and Development Administrator to support BDO's Shared Service centre (SSC). This team is one of several Hubs within BDO's rapidly growing SSC. SSC team members work internally within the business providing support to the external facing members of BDO. To provide support for the overall PQ (Professional Qualifications) Group service delivery, to ensure the needs of internal customers and SLAs are met. To develop as a subject matter expert for L&D administration and represent industry best practice. Working closely with the Professional Qualifications and SSC L&D Team to manage central administration and enable the analysis of the learning offering. This role reports into the Learning and Development Team Leader. You'll be someone with: Experience of working with learning management systems Experience of working with external vendors and managing billing, invoicing and service level agreements Excellent IT / Excel skills Strong stakeholder engagement and experience of collaborative working in a Centre of Excellence Model preferable Experience of learning analytics and interpretation of data to produce meaningful reports and information Some stakeholder management skills demonstrating appropriate levels of gravitas and credibility At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
