Working hours: This role is available on a part-time, job-share or full-time basis Location: London/hybrid working Closing date for applications: 8th April 2026 The opportunity Are you looking to step up in your actuarial/pricing career? Are you looking to have your voice heard and make a real, measurable impact on our business? Are you looking for variety in your role whilst working alongside some of the best actuaries, data scientists and underwriters in the market? Are you excited about joining a team that is constantly looking to innovate and explore the art of the possible? If so, this could be your next role and we would love to hear from you! The location of this role can be flexible but travel to meet other team members and stakeholders in our London office on a regular basis will be required. As part of our hybrid working approach, you'll also have the opportunity to work from home as well as joining our team in Mark Lane, London. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? We have three management roles available within our Commercial Lines Pricing team, spanning a range of products including Casualty, Motor, Financial Lines, Energy, Marine & Construction. These roles focus on our Corporate business meaning that you get to work on some of the largest and most complex insurance programmes in the market. You will primarily be responsible for assisting Commercial underwriting teams in bespoke pricing and performance analysis. Support the delivery of pricing and portfolio management solutions, across multiple portfolios, through advanced analytics, data analysis and modelling. Collaborate closely with local underwriting functions and Group actuarial and underwriting teams to scope, build, develop, document, and maintain pricing tools. Price large individual accounts, often across multiple lines of business, while tailoring your approach and pricing techniques to the unique specifics of these highly complex risks. Provide regular training and support to the actuarial and underwriting communities with a specific focus on best practice. Collaborate with subject matter experts across claims, reserving, underwriting and finance to develop Country Underwriting Plan, demonstrating increasing knowledge of relevant disciplines and procedures, informing portfolio insights and profitability, and providing first class service and analysis to local management and stakeholders. Manage a team, supporting junior analysts with their personal development and coaching them in their technical and non technical skills. Responsibility for multiple lines of business within your portfolio, including ownership of technical price assumptions and input into market pricing decisions. Regular monitoring and reporting of key trends and performance to senior stakeholders in the UK and to Group. Develop and maintain pricing and underwriting systems and incorporate efficiencies or improvements. Role model and contribute to a positive and supportive team culture. What are we looking for? Educated to degree level Qualified actuary / preferred but not essential Experience gained in an actuarial / commercial lines role (ideally commercial lines / London market) Excellent knowledge of actuarial professional guidance Market, risk and business awareness Excellent knowledge of insurance products and industry Highly numerate and analytical Technical experience - MS Office suite, coding languages (R/Python, VBA, SQL) Communication and interpersonal skills Ability to manage own and other team members work portfolio As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Benefits Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for days off that have cultural or religious significance. Option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. Creating a brighter, more sustainable future underpins all that we do. Charitable arm - Zurich Community Trust has awarded grants and volunteered time to deserving causes valued at over £90 million. Our Culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to desirable causes in the UK valued at over £90 million. Join us Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Apr 06, 2026
Full time
Working hours: This role is available on a part-time, job-share or full-time basis Location: London/hybrid working Closing date for applications: 8th April 2026 The opportunity Are you looking to step up in your actuarial/pricing career? Are you looking to have your voice heard and make a real, measurable impact on our business? Are you looking for variety in your role whilst working alongside some of the best actuaries, data scientists and underwriters in the market? Are you excited about joining a team that is constantly looking to innovate and explore the art of the possible? If so, this could be your next role and we would love to hear from you! The location of this role can be flexible but travel to meet other team members and stakeholders in our London office on a regular basis will be required. As part of our hybrid working approach, you'll also have the opportunity to work from home as well as joining our team in Mark Lane, London. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? We have three management roles available within our Commercial Lines Pricing team, spanning a range of products including Casualty, Motor, Financial Lines, Energy, Marine & Construction. These roles focus on our Corporate business meaning that you get to work on some of the largest and most complex insurance programmes in the market. You will primarily be responsible for assisting Commercial underwriting teams in bespoke pricing and performance analysis. Support the delivery of pricing and portfolio management solutions, across multiple portfolios, through advanced analytics, data analysis and modelling. Collaborate closely with local underwriting functions and Group actuarial and underwriting teams to scope, build, develop, document, and maintain pricing tools. Price large individual accounts, often across multiple lines of business, while tailoring your approach and pricing techniques to the unique specifics of these highly complex risks. Provide regular training and support to the actuarial and underwriting communities with a specific focus on best practice. Collaborate with subject matter experts across claims, reserving, underwriting and finance to develop Country Underwriting Plan, demonstrating increasing knowledge of relevant disciplines and procedures, informing portfolio insights and profitability, and providing first class service and analysis to local management and stakeholders. Manage a team, supporting junior analysts with their personal development and coaching them in their technical and non technical skills. Responsibility for multiple lines of business within your portfolio, including ownership of technical price assumptions and input into market pricing decisions. Regular monitoring and reporting of key trends and performance to senior stakeholders in the UK and to Group. Develop and maintain pricing and underwriting systems and incorporate efficiencies or improvements. Role model and contribute to a positive and supportive team culture. What are we looking for? Educated to degree level Qualified actuary / preferred but not essential Experience gained in an actuarial / commercial lines role (ideally commercial lines / London market) Excellent knowledge of actuarial professional guidance Market, risk and business awareness Excellent knowledge of insurance products and industry Highly numerate and analytical Technical experience - MS Office suite, coding languages (R/Python, VBA, SQL) Communication and interpersonal skills Ability to manage own and other team members work portfolio As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Benefits Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for days off that have cultural or religious significance. Option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. Creating a brighter, more sustainable future underpins all that we do. Charitable arm - Zurich Community Trust has awarded grants and volunteered time to deserving causes valued at over £90 million. Our Culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to desirable causes in the UK valued at over £90 million. Join us Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. Main duties of the job What you'll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. About us Who we are We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives. Job responsibilities The opportunity Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. What youll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. What were looking for In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include: An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. Ability to focus on continuous service improvement and innovation. What we offer in return Competitive salary and benefits package We are a committed flexible and family-friendly working organisation. Opportunities for career growth and development Collaborative and innovative work environment Work in a progressive environment towards data-driven strategies A commitment to diversity, equality, and inclusion Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements When joining the NHS family, there are a wealth of savings, discounts, and support you will be able to access 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers Blue Light card, a discount service for the emergency services and the NHS Cycle to work scheme Season ticket loan scheme At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Additional information Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements. If you use AI to assist with any part of your application, please clearly indicate where it was used. We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign. Person Specification Qualifications Degree level or equivalent Recognised Post Graduate qualification or equivalent skills and experience Insurance/legal/medical or other professional qualification Insurance/legal/medical or other professional qualification Experience An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. N/A Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 06, 2026
Full time
Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. Main duties of the job What you'll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. About us Who we are We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives. Job responsibilities The opportunity Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. What youll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. What were looking for In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include: An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. Ability to focus on continuous service improvement and innovation. What we offer in return Competitive salary and benefits package We are a committed flexible and family-friendly working organisation. Opportunities for career growth and development Collaborative and innovative work environment Work in a progressive environment towards data-driven strategies A commitment to diversity, equality, and inclusion Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements When joining the NHS family, there are a wealth of savings, discounts, and support you will be able to access 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers Blue Light card, a discount service for the emergency services and the NHS Cycle to work scheme Season ticket loan scheme At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Additional information Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements. If you use AI to assist with any part of your application, please clearly indicate where it was used. We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign. Person Specification Qualifications Degree level or equivalent Recognised Post Graduate qualification or equivalent skills and experience Insurance/legal/medical or other professional qualification Insurance/legal/medical or other professional qualification Experience An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. N/A Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a People Partner who will be responsible for delivering our People agenda in the DC & CC directorate. What you will be doing The primary purposes of the People Partner - DC & CC are to support our Milton Keynes location with all people related matters. This involves successfully overseeing any ER cases in a timely and professional manner, ensuring they are resolved in line with our policies and procedures whilst remaining pragmatic to the needs of the business. Key Responsibilities People Lead and initial point of contact for Distribution Centre & Contact Centre Leadership Teams for operational and strategic initiatives. Oversee all ER activities in the DC & CC ensuring processes are followed effectively and efficiently. Support the People Advisor and management teams with complex ER cases and measures to mitigate risk. (i.e. coaching managers on Conduct, Capability and Attendance). Champion BE-liefs in all interactions with the DC & CC and ensure that they are embedded throughout the business area. Support DC & CC leaders to develop Culture Amp engagement action plans, holding them to account for delivery of them, recognising the critical role Employee Engagement plays in delivering business success Oversee the end to end talent management process for the DC & CC, ensuring there are succession plans in place for key and critical roles. Work collaboratively with the Talent Acquisition team to ensure we recruit top talent across the business area in a timely manner. Collate and analyse monthly management information for DC & CC business area; identifying trends/root causes before working with Leadership Team to deliver appropriate actions to manage (i.e. Colleague turnover, absences, colleague engagement and people development) Work collaboratively with the L&D team and DC & CC Leadership Team to identify learning and development needs; supporting the design and deployment of development activities to drive productivity and performance. Oversee induction plans for all DC & CC colleagues and monitor probationary periods. Carry out and review exit survey data for the DC & CC, using this information to discuss and create action plans with stakeholders. Deliver the CT wide People Plan with responsibility for the design and implementation of the People Plan for the DC & CC alongside the Senior People Partner and People Director Support the wider People team to deliver corporate events and activities outside of your business area Carry out other ad-hoc tasks as required and instructed by the Senior People Partner What we are looking for How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work. Required Skills and Experience Experience within a similar role within a warehouse or distribution centre environment Ability to communicate effectively and provide quality client services to internal/ external stakeholders Understanding of employment law and experience of practical application A capable and experience coach to client group Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint Good level of numeracy Efficient, organised and adaptable Quickly able to build effective relationships Ideally fully or partly CIPD qualified or qualified by experience What you can expect from us: Competitive salary and excellent bonus scheme An entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company! Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office) We are proud to go about our business in the right way and partner with many charities and sustainability partners - 'giving something back' is an important part of our ethos At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in) Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Apr 06, 2026
Full time
The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a People Partner who will be responsible for delivering our People agenda in the DC & CC directorate. What you will be doing The primary purposes of the People Partner - DC & CC are to support our Milton Keynes location with all people related matters. This involves successfully overseeing any ER cases in a timely and professional manner, ensuring they are resolved in line with our policies and procedures whilst remaining pragmatic to the needs of the business. Key Responsibilities People Lead and initial point of contact for Distribution Centre & Contact Centre Leadership Teams for operational and strategic initiatives. Oversee all ER activities in the DC & CC ensuring processes are followed effectively and efficiently. Support the People Advisor and management teams with complex ER cases and measures to mitigate risk. (i.e. coaching managers on Conduct, Capability and Attendance). Champion BE-liefs in all interactions with the DC & CC and ensure that they are embedded throughout the business area. Support DC & CC leaders to develop Culture Amp engagement action plans, holding them to account for delivery of them, recognising the critical role Employee Engagement plays in delivering business success Oversee the end to end talent management process for the DC & CC, ensuring there are succession plans in place for key and critical roles. Work collaboratively with the Talent Acquisition team to ensure we recruit top talent across the business area in a timely manner. Collate and analyse monthly management information for DC & CC business area; identifying trends/root causes before working with Leadership Team to deliver appropriate actions to manage (i.e. Colleague turnover, absences, colleague engagement and people development) Work collaboratively with the L&D team and DC & CC Leadership Team to identify learning and development needs; supporting the design and deployment of development activities to drive productivity and performance. Oversee induction plans for all DC & CC colleagues and monitor probationary periods. Carry out and review exit survey data for the DC & CC, using this information to discuss and create action plans with stakeholders. Deliver the CT wide People Plan with responsibility for the design and implementation of the People Plan for the DC & CC alongside the Senior People Partner and People Director Support the wider People team to deliver corporate events and activities outside of your business area Carry out other ad-hoc tasks as required and instructed by the Senior People Partner What we are looking for How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work. Required Skills and Experience Experience within a similar role within a warehouse or distribution centre environment Ability to communicate effectively and provide quality client services to internal/ external stakeholders Understanding of employment law and experience of practical application A capable and experience coach to client group Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint Good level of numeracy Efficient, organised and adaptable Quickly able to build effective relationships Ideally fully or partly CIPD qualified or qualified by experience What you can expect from us: Competitive salary and excellent bonus scheme An entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company! Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office) We are proud to go about our business in the right way and partner with many charities and sustainability partners - 'giving something back' is an important part of our ethos At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in) Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Resourcing Partner University Hospitals Sussex NHS Foundation Trust (279) The closing date is 19 April 2026 We are looking for a highly experienced and driven talent acquisition professional to join our friendly team at Worthing Hospital on a 12 month fixed term opportunity. To succeed in this exciting new role you will need to demonstrate a track record of in house resourcing, ideally in a healthcare setting. Your role will be to partner with managers to support their recruitment needs including drafting adverts, managing advertising and social media campaigns and coordinating assessment processes. You will also develop competency and values based interview frameworks and develop healthily candidate pipelines for key roles including Healthcare Assistant, Registered Nurse and Allied Healthcare Professionals. You will work closely with the Head of Resourcing to ensure that our processes are candidate and manager centric and coach team members to develop TA capacity. The post holder will coordinate senior recruitment campaigns and act as a subject matter expert, building strong relationships with internal and external stakeholders. A high standard of written English will be required as the successful candidate will regularly draft adverts, develop interview questions and write committee papers. Visibility is vital in this role, therefore we are looking for someone on a full time basis, 4 days onsite and 1 day working from home. Main duties of the job Coach and develop team members ensuring that there is internal knowledge and capacity to meet the needs of UHSussex. Ensure high standards of performance management, identifying learning needs and support as necessary. Participate in regular one to one meetings with the Head of Resourcing. In conjunction with the Head of Resourcing, lead and execute the recruitment strategy for UHSussex. Act as a trusted advisor to hiring managers, shaping the talent acquisition strategy. Develop innovative sourcing strategies to attract diverse talent, utilising various channels. Collaborate with marketing and communications teams to enhance the employer brand. Collaborate with colleagues in the people directorate to determine medium to long term talent requirements and skill shortages, developing appropriate strategic resourcing solutions in response. Lead the development of direct sourcing strategies in conjunction with the Head of Resourcing and Director of HR Operations, this may include direct approaches and headhunting. Design, deliver and evaluate online and face to face line manager recruitment. Develop resourcing policy and strategies with EDI at their core. Support the development of job descriptions ensuring that these have been evaluated prior to advertising. For further information, please see the attached Job Description and Personal Specification. About us At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role specific criteria. Job responsibilities Please see attached Job Description and Personal Specification for more details of the role and the main responsibilities. Person Specification Qualifications Educated to HR/business degree level or equivalent academic standard or professional experience CIPD qualified/accredited or equivalent level of professional experience. Evidence of post qualifying and continuing professional development. GCSE C grade or above in English. Masters degree or equivalent level of experience in an HR related subject. Experience Extensive experience of talent acquisition. Previous experience of in house resourcing as a resourcing advisor or manager in a fast paced challenging environment. Experience of leading and developing people. Experience of leading innovation and Healthcare resourcing experience gained in the public or private sector with Selection/competency based interviewing improvement. Skills and Knowledge High standard of written English with the ability to produce professional adverts, draft papers and job descriptions. Well developed interpersonal, influencing and persuading skills. Ability to gain credibility and establish positive relationships at all levels. Ability to manage conflicting priorities. Ability to manage a varied and unpredictable workload. Ability to interpret and analyse complex information. Knowledge of NHS terms and conditions of service. Understanding of UK immigration law and work permit regulations. Knowledge of NHS Employment Check Standards. Knowledge of agency frameworks and regulations. Good knowledge of HR processes. Analytical mindset with experience using data to inform recruitment strategies. Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name University Hospitals Sussex NHS Foundation Trust (279)
Apr 06, 2026
Full time
Resourcing Partner University Hospitals Sussex NHS Foundation Trust (279) The closing date is 19 April 2026 We are looking for a highly experienced and driven talent acquisition professional to join our friendly team at Worthing Hospital on a 12 month fixed term opportunity. To succeed in this exciting new role you will need to demonstrate a track record of in house resourcing, ideally in a healthcare setting. Your role will be to partner with managers to support their recruitment needs including drafting adverts, managing advertising and social media campaigns and coordinating assessment processes. You will also develop competency and values based interview frameworks and develop healthily candidate pipelines for key roles including Healthcare Assistant, Registered Nurse and Allied Healthcare Professionals. You will work closely with the Head of Resourcing to ensure that our processes are candidate and manager centric and coach team members to develop TA capacity. The post holder will coordinate senior recruitment campaigns and act as a subject matter expert, building strong relationships with internal and external stakeholders. A high standard of written English will be required as the successful candidate will regularly draft adverts, develop interview questions and write committee papers. Visibility is vital in this role, therefore we are looking for someone on a full time basis, 4 days onsite and 1 day working from home. Main duties of the job Coach and develop team members ensuring that there is internal knowledge and capacity to meet the needs of UHSussex. Ensure high standards of performance management, identifying learning needs and support as necessary. Participate in regular one to one meetings with the Head of Resourcing. In conjunction with the Head of Resourcing, lead and execute the recruitment strategy for UHSussex. Act as a trusted advisor to hiring managers, shaping the talent acquisition strategy. Develop innovative sourcing strategies to attract diverse talent, utilising various channels. Collaborate with marketing and communications teams to enhance the employer brand. Collaborate with colleagues in the people directorate to determine medium to long term talent requirements and skill shortages, developing appropriate strategic resourcing solutions in response. Lead the development of direct sourcing strategies in conjunction with the Head of Resourcing and Director of HR Operations, this may include direct approaches and headhunting. Design, deliver and evaluate online and face to face line manager recruitment. Develop resourcing policy and strategies with EDI at their core. Support the development of job descriptions ensuring that these have been evaluated prior to advertising. For further information, please see the attached Job Description and Personal Specification. About us At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role specific criteria. Job responsibilities Please see attached Job Description and Personal Specification for more details of the role and the main responsibilities. Person Specification Qualifications Educated to HR/business degree level or equivalent academic standard or professional experience CIPD qualified/accredited or equivalent level of professional experience. Evidence of post qualifying and continuing professional development. GCSE C grade or above in English. Masters degree or equivalent level of experience in an HR related subject. Experience Extensive experience of talent acquisition. Previous experience of in house resourcing as a resourcing advisor or manager in a fast paced challenging environment. Experience of leading and developing people. Experience of leading innovation and Healthcare resourcing experience gained in the public or private sector with Selection/competency based interviewing improvement. Skills and Knowledge High standard of written English with the ability to produce professional adverts, draft papers and job descriptions. Well developed interpersonal, influencing and persuading skills. Ability to gain credibility and establish positive relationships at all levels. Ability to manage conflicting priorities. Ability to manage a varied and unpredictable workload. Ability to interpret and analyse complex information. Knowledge of NHS terms and conditions of service. Understanding of UK immigration law and work permit regulations. Knowledge of NHS Employment Check Standards. Knowledge of agency frameworks and regulations. Good knowledge of HR processes. Analytical mindset with experience using data to inform recruitment strategies. Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name University Hospitals Sussex NHS Foundation Trust (279)
Biddable Account Manager Up to £45,000 London Hybrid Working This is a great opportunity for a Biddable Account Manager to join a highly regarded media agency working on a fast paced global client. The agency combines the agility and transparency of an independent with the scale, tools and specialist depth of a global network. You'll work across PPC and Paid Social, managing day to day delivery while building strong client and partner relationships. If you enjoy owning accounts, mentoring junior talent and delivering smart, performance led media solutions, this role offers both exposure and progression. Why this role? Global client exposure with real pace and complexity Hybrid working with flexibility Strong cross channel exposure across PPC and Paid Social Clear development opportunities in a growing team Supportive culture with investment in learning and progression The opportunity You'll play a key role in leading biddable activity for your client, acting as a trusted day to day contact and ensuring campaigns are delivered on time, on brief and on budget. Working closely with Client Service and specialist teams, you'll help push thinking beyond briefs, challenge where needed, and deliver consistently strong media output. You'll also have responsibility for mentoring a Media Executive and contributing to the wider success of the team. What you'll be doing Providing strong digital leadership across your accounts Managing PPC and paid social planning and buying across connected devices Building excellent relationships with media partners across PPC and Paid Social Working closely with Client Service to ensure smooth campaign delivery Leading and developing a Media Executive Challenging briefs and client thinking to drive better outcomes Producing campaign reviews, insights and recommendations for future activity Understanding attribution models and cross channel performance Keeping on top of industry developments, platforms and technology Collaborating with other disciplines including SEO, Data & Analytics Contributing to team processes, training and continuous improvement What they're looking for A few years' experience in digital media, ideally agency side Strong experience across PPC and/ or paid social Hands on knowledge of Prisma or similar buying platforms Experience using social self serve platforms (e.g. Google, Meta, LinkedIn) Confident managing clients and leading accounts day to day Highly organised, able to juggle multiple campaigns at once A collaborative mindset with a proactive, solutions led approach Interested? Apply now or get in touch for a confidential conversation. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Apr 06, 2026
Full time
Biddable Account Manager Up to £45,000 London Hybrid Working This is a great opportunity for a Biddable Account Manager to join a highly regarded media agency working on a fast paced global client. The agency combines the agility and transparency of an independent with the scale, tools and specialist depth of a global network. You'll work across PPC and Paid Social, managing day to day delivery while building strong client and partner relationships. If you enjoy owning accounts, mentoring junior talent and delivering smart, performance led media solutions, this role offers both exposure and progression. Why this role? Global client exposure with real pace and complexity Hybrid working with flexibility Strong cross channel exposure across PPC and Paid Social Clear development opportunities in a growing team Supportive culture with investment in learning and progression The opportunity You'll play a key role in leading biddable activity for your client, acting as a trusted day to day contact and ensuring campaigns are delivered on time, on brief and on budget. Working closely with Client Service and specialist teams, you'll help push thinking beyond briefs, challenge where needed, and deliver consistently strong media output. You'll also have responsibility for mentoring a Media Executive and contributing to the wider success of the team. What you'll be doing Providing strong digital leadership across your accounts Managing PPC and paid social planning and buying across connected devices Building excellent relationships with media partners across PPC and Paid Social Working closely with Client Service to ensure smooth campaign delivery Leading and developing a Media Executive Challenging briefs and client thinking to drive better outcomes Producing campaign reviews, insights and recommendations for future activity Understanding attribution models and cross channel performance Keeping on top of industry developments, platforms and technology Collaborating with other disciplines including SEO, Data & Analytics Contributing to team processes, training and continuous improvement What they're looking for A few years' experience in digital media, ideally agency side Strong experience across PPC and/ or paid social Hands on knowledge of Prisma or similar buying platforms Experience using social self serve platforms (e.g. Google, Meta, LinkedIn) Confident managing clients and leading accounts day to day Highly organised, able to juggle multiple campaigns at once A collaborative mindset with a proactive, solutions led approach Interested? Apply now or get in touch for a confidential conversation. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
This People Partner role supports the delivery of the People strategy across the business, working closely with senior level stakeholders, building trusted partnerships. Using people data to inform decisions, you will coach managers, support capability development, manage performance and calibration cycles and ensure policies, job descriptions and workforce plans are clear and aligned to business priorities. WHAT YOU'LL BE DOING: Support implementation of the People strategy and functional people plans in line with business priorities Build strong stakeholder relationships with Chief and Directors. Understand people data and contribute to analysis and insights into functional people needs and opportunities Support the management of performance and calibration processes across the function, geographies or channel Support talent mapping and identification of high-potential and high-performance talent across functions, geographies and/or channel Identify functional People Manager capability gaps and actively manage solutions Manage ER caseload within the function, geography or channel Coach People Managers on performance and development opportunities for them and their team Support the implementation of learning & development solutions for high potential/high-performance talent Understand monthly/quarterly headcount reports and activity vs. budget Ensure people policies are clearly written, communicated and up to date with current employment legislation Understand and support critical hires required for business priorities Ensure job descriptions are clearly written and aligned to job grading criteria Support internal mobility and resourcing decisions that support business priorities Understand and support long-term workforce planning and organisation design Support strategic people change initiatives Support the execution of any functional restructure processes Contribute to the execution of functional pay review process with TR (market rate changes, promotions, step ups and bonus distribution etc) Contribute to the promotion proposal and decision process; calibrating proposals across functions Ad hoc involvement of people change initiatives as required WHAT YOU'LL NEED: Full CIPD qualified Previous business partnering experience within a generalist or specialist role. Ability to build strong working relationships with multiple stakeholders Knowledge and awareness of global employment legislation and practices Up to date with legislation, external trends and best practice Experience in influencing senior management Great verbal and written communication for a wide range of audiences Highly proficient in the use of Microsoft Word, Excel, and PowerPoint Self motivated, proactive, detail, conscious, results oriented, able to stay calm under pressure and inspiring the same in others Able to work autonomously, in a risk taking, fast paced environment Naturally curious, self driven with a passion for understanding stakeholders and meeting their needs Agile to change and pragmatic Commercial awareness and a creative problem solver with the ability to think laterally and understand the cost and value drivers within a competitive business environment High degree of professional ethics, integrity and gravitas Excellent judgement and analytical skills Please note that the successful candidate will need to work in the Solihull, HQ offices 3 days per week. BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. ABOUT US. We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth. THE PERKS. Standard benefits include: Performance based Bonus opportunity Funded Healthcare benefit 25 days holiday, additional day for your birthday & Bank Holidays Contributory Employer pension scheme Flexible benefits programme - including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Life Assurance Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC) Onsite lunch provision & coffee bars Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Apr 06, 2026
Full time
This People Partner role supports the delivery of the People strategy across the business, working closely with senior level stakeholders, building trusted partnerships. Using people data to inform decisions, you will coach managers, support capability development, manage performance and calibration cycles and ensure policies, job descriptions and workforce plans are clear and aligned to business priorities. WHAT YOU'LL BE DOING: Support implementation of the People strategy and functional people plans in line with business priorities Build strong stakeholder relationships with Chief and Directors. Understand people data and contribute to analysis and insights into functional people needs and opportunities Support the management of performance and calibration processes across the function, geographies or channel Support talent mapping and identification of high-potential and high-performance talent across functions, geographies and/or channel Identify functional People Manager capability gaps and actively manage solutions Manage ER caseload within the function, geography or channel Coach People Managers on performance and development opportunities for them and their team Support the implementation of learning & development solutions for high potential/high-performance talent Understand monthly/quarterly headcount reports and activity vs. budget Ensure people policies are clearly written, communicated and up to date with current employment legislation Understand and support critical hires required for business priorities Ensure job descriptions are clearly written and aligned to job grading criteria Support internal mobility and resourcing decisions that support business priorities Understand and support long-term workforce planning and organisation design Support strategic people change initiatives Support the execution of any functional restructure processes Contribute to the execution of functional pay review process with TR (market rate changes, promotions, step ups and bonus distribution etc) Contribute to the promotion proposal and decision process; calibrating proposals across functions Ad hoc involvement of people change initiatives as required WHAT YOU'LL NEED: Full CIPD qualified Previous business partnering experience within a generalist or specialist role. Ability to build strong working relationships with multiple stakeholders Knowledge and awareness of global employment legislation and practices Up to date with legislation, external trends and best practice Experience in influencing senior management Great verbal and written communication for a wide range of audiences Highly proficient in the use of Microsoft Word, Excel, and PowerPoint Self motivated, proactive, detail, conscious, results oriented, able to stay calm under pressure and inspiring the same in others Able to work autonomously, in a risk taking, fast paced environment Naturally curious, self driven with a passion for understanding stakeholders and meeting their needs Agile to change and pragmatic Commercial awareness and a creative problem solver with the ability to think laterally and understand the cost and value drivers within a competitive business environment High degree of professional ethics, integrity and gravitas Excellent judgement and analytical skills Please note that the successful candidate will need to work in the Solihull, HQ offices 3 days per week. BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. ABOUT US. We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth. THE PERKS. Standard benefits include: Performance based Bonus opportunity Funded Healthcare benefit 25 days holiday, additional day for your birthday & Bank Holidays Contributory Employer pension scheme Flexible benefits programme - including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Life Assurance Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC) Onsite lunch provision & coffee bars Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Job Title: Deputy Manager (Children's Residential Care) Salary: Up to £35,360 + £2000 JOINING BONUS Enhanced overtime of +£2 per hour £50 sleep in rate (up to £5000 per year) Shifts: 2 days on 4 days off About Us: 5ab Care is a provider of children's residential care services, dedicated to providing high-quality care and support to children and young people. Our focus is on creating a nurturing and supportive environment where children can thrive and achieve their full potential. What we offer: JOINING BONUS OF £2000! ( subject to T&C s) Employee Assistance Programme 24 hour access to expert advice and compassionate guidance, designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing Private Healthcare scheme private GP, dentist and optician cashback, therapies and outpatient, ,giving you fast access to diagnostics and medical treatment should you need it 210 hours annual leave Double pay on shifts over Christmas and New Years Eve Exclusive discounts and deals through Wellbeing Solutions Cinema, shopping, days out and more! Eyecare vouchers including a full eye care examination and £20 discount off of glasses Cycle to work scheme value up to £750 Service bonus at 2 years, 5 years and 8 years of service up to £500 100% training funded by employer (Inc. diplomas Level 3,4 & 5) Free DBS check Blue light card Pension scheme 3% employer contribution The Role: We are currently seeking a dedicated and experienced Deputy Manager to join our team for our learning disability children s home in Luton. As a Deputy Manager at 5ab Care, you will be responsible for providing leadership and support within our home. You will work closely with the Registered Manager to ensure the highest standards of care are maintained at all times. The role requires a compassionate and dedicated individual who is committed to making a positive difference in the lives of children and young people. Key Responsibilities: To assist the registered manager to ensure the efficient operation of the service in accordance with the relevant legislation, policies and procedures and the Statement of Purpose for the home. Responsibility for safeguarding and promoting individual rights; providing good quality care, free from oppression, and where differences are respected and valued. Achieve the highest standards of care for the children and young people which reflects their individual care To assist and supervise the continual assessment of the needs of the children and young people, and to identify and prepare specific development plans ensuring the most appropriate service provision. To be involved in the recruitment, induction, mentoring, and supervision of new employees. Contribute to a comprehensive team training and development programme, enabling the service to have all the necessary skills and expertise levels available to meet the needs of the young people. Support the registered manager to promote teamwork and ensure good organisation retention. Demonstrate effective leadership and staff co-ordination and be a role model of excellence for staff. To contribute to the development of appropriate relationships with, and between adults, young people and other stakeholders. Liaise with the various internal and external multi-disciplinary teams and commissioning authorities, to ensure that the care needs of new, and existing children and young people are met. To chair meetings, reviews and discussions as necessary, as directed by the registered manager Requirements: Possession / Working towards - Diploma level 5 Leadership & Management Possession of Diploma level 3/4 Children and Young People Excellent communication skills and ability to work as part of a team Excellent knowledge of the care needs and care plans of specific young people Ability to take increased levels of professional responsibility Ability to identify their own and others professional, care and training needs Experience working with young people with varying levels of learning disabilities, Autism and complex needs. Experience with children with a variety of communication needs, understanding how to effectively communicate with children that are non-verbal, utilising tools such as PECS, choose boards and visual aids If you are passionate about making a positive difference in the lives of children and young people click apply now! 5ab Care are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check and satisfactory references.
Apr 06, 2026
Full time
Job Title: Deputy Manager (Children's Residential Care) Salary: Up to £35,360 + £2000 JOINING BONUS Enhanced overtime of +£2 per hour £50 sleep in rate (up to £5000 per year) Shifts: 2 days on 4 days off About Us: 5ab Care is a provider of children's residential care services, dedicated to providing high-quality care and support to children and young people. Our focus is on creating a nurturing and supportive environment where children can thrive and achieve their full potential. What we offer: JOINING BONUS OF £2000! ( subject to T&C s) Employee Assistance Programme 24 hour access to expert advice and compassionate guidance, designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing Private Healthcare scheme private GP, dentist and optician cashback, therapies and outpatient, ,giving you fast access to diagnostics and medical treatment should you need it 210 hours annual leave Double pay on shifts over Christmas and New Years Eve Exclusive discounts and deals through Wellbeing Solutions Cinema, shopping, days out and more! Eyecare vouchers including a full eye care examination and £20 discount off of glasses Cycle to work scheme value up to £750 Service bonus at 2 years, 5 years and 8 years of service up to £500 100% training funded by employer (Inc. diplomas Level 3,4 & 5) Free DBS check Blue light card Pension scheme 3% employer contribution The Role: We are currently seeking a dedicated and experienced Deputy Manager to join our team for our learning disability children s home in Luton. As a Deputy Manager at 5ab Care, you will be responsible for providing leadership and support within our home. You will work closely with the Registered Manager to ensure the highest standards of care are maintained at all times. The role requires a compassionate and dedicated individual who is committed to making a positive difference in the lives of children and young people. Key Responsibilities: To assist the registered manager to ensure the efficient operation of the service in accordance with the relevant legislation, policies and procedures and the Statement of Purpose for the home. Responsibility for safeguarding and promoting individual rights; providing good quality care, free from oppression, and where differences are respected and valued. Achieve the highest standards of care for the children and young people which reflects their individual care To assist and supervise the continual assessment of the needs of the children and young people, and to identify and prepare specific development plans ensuring the most appropriate service provision. To be involved in the recruitment, induction, mentoring, and supervision of new employees. Contribute to a comprehensive team training and development programme, enabling the service to have all the necessary skills and expertise levels available to meet the needs of the young people. Support the registered manager to promote teamwork and ensure good organisation retention. Demonstrate effective leadership and staff co-ordination and be a role model of excellence for staff. To contribute to the development of appropriate relationships with, and between adults, young people and other stakeholders. Liaise with the various internal and external multi-disciplinary teams and commissioning authorities, to ensure that the care needs of new, and existing children and young people are met. To chair meetings, reviews and discussions as necessary, as directed by the registered manager Requirements: Possession / Working towards - Diploma level 5 Leadership & Management Possession of Diploma level 3/4 Children and Young People Excellent communication skills and ability to work as part of a team Excellent knowledge of the care needs and care plans of specific young people Ability to take increased levels of professional responsibility Ability to identify their own and others professional, care and training needs Experience working with young people with varying levels of learning disabilities, Autism and complex needs. Experience with children with a variety of communication needs, understanding how to effectively communicate with children that are non-verbal, utilising tools such as PECS, choose boards and visual aids If you are passionate about making a positive difference in the lives of children and young people click apply now! 5ab Care are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check and satisfactory references.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We are seeking an experienced, values-driven and highly credible Deputy Chief People Officer to play a pivotal role in leading and transforming our People function within a large, complex NHS organisation. Reporting directly to the Chief People Officer, this role provides strategic and operational leadership across all aspects of workforce delivery, supporting the Trust's ambition to deliver outstanding care through an exceptional, engaged and inclusive workforce. This is a senior executive opportunity for an individual who brings deep expertise in people strategy, employee and industrial relations, and system-wide collaboration, and who is motivated by making a tangible difference for staff and patients. Main duties of the job Lead the operational delivery of the Trust's People Strategy, ensuring it translates into effective, simple and impactful people practices. Be the principal operational lead for People Services, ensuring high performance, consistency and quality in day to day people delivery. Provide expert leadership on highly complex employee and industrial relations matters, advising the Chief People Officer, Chief Executive, Chair and Board. Drive the digital transformation of People Services, improving access, efficiency and colleague experience through 24/7 solutions. Lead the ongoing development of the People Improvement Framework, triangulating people, financial and clinical performance. Deputise for the Chief People Officer at local, regional and national forums, including Board and system level meetings. Work closely with executive colleagues, including Finance and Operations, to ensure workforce plans are accurate, affordable and deliverable. Ensure the People function is continuously inspection ready and compliant with national standards and regulatory requirements. Foster strong, constructive partnership working with trade unions, professional bodies and system partners. Provide compelling leadership to senior people professionals, developing talent, building succession and modelling compassionate, inclusive leadership. Participate in the Executive On Call rota. About us Why Join Us? This is a rare opportunity to: Shape the future of the People function at scale. Influence organisational culture, leadership capability and colleague experience. Work as part of a committed, values led executive team. Make a meaningful impact on patient care through excellent people leadership. Job responsibilities JOB PURPOSE/SUMMARY To lead transformation of the People Function at operational level, ensuring resources are maximised and policies, processes, systems and working practices are transferred to simple, effective and easy to follow practices and actions. To lead highly complex Employee Relations and Industrial Relations issues at Director level, advising the Chief People Officer (CPO), Chief Executive and Chair. To lead the operational activity to achieve the Trust's people strategy. To further develop the People Improvement Framework and triangulation of performance across people, finance and clinical areas. To be the principal lead for the performance of the People Function and day to day delivery of a trusted people service to LTHT. To deputise when necessary for the CPO at local, regional and national events and committees including Board, IQIG meetings. To lead operational activity to align education and learning across LTHT. To lead the digitalisation of People Services providing 24/7 services to colleagues. To participate in Executive On Call duties. To work in partnership with Deputies across the Trust, collaborating on key issues in relation to regulatory compliance and responses. To continuously prepare and embed practices across the People Function ensuring readiness for external inspections including CQC, SEQOHS etc. To work directly with the Deputy Finance Director to ensure clear, accurate progress against the workforce plan and achieve workforce plan at Director level. To ensure timely and accurate responses to national compliance. To mentor and coach leaders and managers reporting to this post. To prepare career pathways within the People Function to ensure a clear succession plan for service level capacity and capability. To work with the Director of Organisational Development and Inclusion in developing an ongoing programme of engagement and improvement across the People Function, including leadership programme, monthly briefings, quarterly focus groups and annual away days. OD/HRBPs work with Director of Organisational Development and Inclusion to develop an HRBP and ODBP Target Operating Model and, in doing so, provide a holistic service to LTHT. To identify and operationalise employment law changes into everyday practices, providing Board level training and development. To ensure People Function priorities and associated activity are delivered in a timely, collaborative way. Principal duties & areas of responsibility Strategy, Policy and Planning The Deputy Chief People Officer provides senior leadership with responsibility for the execution and evaluation of the Trust's people strategy and associated initiatives. The role will provide substantial expertise in accomplishing people related objectives while contributing to broader organisational development efforts. Applying data driven analysis to detect patterns, assess potential risks, and formulate effective solutions. Proficiency in gathering, managing and interpreting workforce data and statistical information is essential to provide valuable insights at tactical, operational and strategic levels. Provide thorough support and strategic counsel to senior stakeholders, such as the CPO and Executive Directors, to facilitate the identification and advancement of productivity and efficiency initiatives. Maintain the organisation's commitment to people practices according to national, regional and local policies and legislation. Provide leadership in executing initiatives that are consistent with the People Strategy, ensuring all actions are informed by comprehensive stakeholder engagement. Employee Relations and Governance Operate within governance frameworks to ensure robust decision making and mentor People and OD team members to uphold these standards. Provide advice and support to the CPO, Chief Executive and other Executive Directors on highly complex employee relations or other workforce issues. Partnerships Maintain up to date knowledge of national policy developments, workforce strategies and best practices within the NHS and other sectors, ensuring that the people function continually adopts innovative approaches to people management. Engage cooperatively with trade unions and professional bodies to facilitate achievement of Trust business goals. Leadership and Team Management Attend and chair meetings as required on behalf of the CPO representing both the CPO and Trust when appropriate. Offer strategic leadership and guidance to team members through regular meetings to monitor operations, evaluate team performance, and identify opportunities for continuous service improvement. Actively solicit feedback regarding the contributions within the People and OD team highlighting effective practices and promptly addressing any areas of concern. Maintain systems to evaluate and review performance based on established workforce targets and performance indicators, taking corrective action as necessary. Foster supportive, equitable, and transparent culture that empowers all members of the Workforce to achieve established performance standards. Support the Chief People Officer as Deputy by assisting with the implementation of the people strategy through the development and execution of operational plans. Ensure that the People function operates proactively and provides influence. Supervise the operational efficiency of the People function, ensuring effective execution of work streams in accordance with strategic objectives. Promote ongoing improvement and learning within the People team to maintain its effectiveness in supporting clinical and corporate services. Provide professional leadership and guidance within the People team, implementing solutions and fostering continuous improvement to support transformational and cultural initiatives aligned with Trust strategies and objectives. Guide the formation and maintenance of an efficient and effective internal People function. Contribute to the achievement of the Trust Financial Plan, ensuring that the workforce is deployed as productively and efficiently as possible within the overall pay budget. Person Specification Skills and Behaviours Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Able to demonstrate a compassionate and inclusive leadership style. Able to challenge and promote new ways of working, encouraging a culture of care for others. Additional Criteria Resilience required to operate in a challenged environment. Able to travel to all sites and regionally and nationally as and when required. Flexible approach towards their role. Qualifications Educated to Masters level or equivalent experience, with additional in depth professional knowledge/training. . click apply for full job details
Apr 06, 2026
Full time
We are seeking an experienced, values-driven and highly credible Deputy Chief People Officer to play a pivotal role in leading and transforming our People function within a large, complex NHS organisation. Reporting directly to the Chief People Officer, this role provides strategic and operational leadership across all aspects of workforce delivery, supporting the Trust's ambition to deliver outstanding care through an exceptional, engaged and inclusive workforce. This is a senior executive opportunity for an individual who brings deep expertise in people strategy, employee and industrial relations, and system-wide collaboration, and who is motivated by making a tangible difference for staff and patients. Main duties of the job Lead the operational delivery of the Trust's People Strategy, ensuring it translates into effective, simple and impactful people practices. Be the principal operational lead for People Services, ensuring high performance, consistency and quality in day to day people delivery. Provide expert leadership on highly complex employee and industrial relations matters, advising the Chief People Officer, Chief Executive, Chair and Board. Drive the digital transformation of People Services, improving access, efficiency and colleague experience through 24/7 solutions. Lead the ongoing development of the People Improvement Framework, triangulating people, financial and clinical performance. Deputise for the Chief People Officer at local, regional and national forums, including Board and system level meetings. Work closely with executive colleagues, including Finance and Operations, to ensure workforce plans are accurate, affordable and deliverable. Ensure the People function is continuously inspection ready and compliant with national standards and regulatory requirements. Foster strong, constructive partnership working with trade unions, professional bodies and system partners. Provide compelling leadership to senior people professionals, developing talent, building succession and modelling compassionate, inclusive leadership. Participate in the Executive On Call rota. About us Why Join Us? This is a rare opportunity to: Shape the future of the People function at scale. Influence organisational culture, leadership capability and colleague experience. Work as part of a committed, values led executive team. Make a meaningful impact on patient care through excellent people leadership. Job responsibilities JOB PURPOSE/SUMMARY To lead transformation of the People Function at operational level, ensuring resources are maximised and policies, processes, systems and working practices are transferred to simple, effective and easy to follow practices and actions. To lead highly complex Employee Relations and Industrial Relations issues at Director level, advising the Chief People Officer (CPO), Chief Executive and Chair. To lead the operational activity to achieve the Trust's people strategy. To further develop the People Improvement Framework and triangulation of performance across people, finance and clinical areas. To be the principal lead for the performance of the People Function and day to day delivery of a trusted people service to LTHT. To deputise when necessary for the CPO at local, regional and national events and committees including Board, IQIG meetings. To lead operational activity to align education and learning across LTHT. To lead the digitalisation of People Services providing 24/7 services to colleagues. To participate in Executive On Call duties. To work in partnership with Deputies across the Trust, collaborating on key issues in relation to regulatory compliance and responses. To continuously prepare and embed practices across the People Function ensuring readiness for external inspections including CQC, SEQOHS etc. To work directly with the Deputy Finance Director to ensure clear, accurate progress against the workforce plan and achieve workforce plan at Director level. To ensure timely and accurate responses to national compliance. To mentor and coach leaders and managers reporting to this post. To prepare career pathways within the People Function to ensure a clear succession plan for service level capacity and capability. To work with the Director of Organisational Development and Inclusion in developing an ongoing programme of engagement and improvement across the People Function, including leadership programme, monthly briefings, quarterly focus groups and annual away days. OD/HRBPs work with Director of Organisational Development and Inclusion to develop an HRBP and ODBP Target Operating Model and, in doing so, provide a holistic service to LTHT. To identify and operationalise employment law changes into everyday practices, providing Board level training and development. To ensure People Function priorities and associated activity are delivered in a timely, collaborative way. Principal duties & areas of responsibility Strategy, Policy and Planning The Deputy Chief People Officer provides senior leadership with responsibility for the execution and evaluation of the Trust's people strategy and associated initiatives. The role will provide substantial expertise in accomplishing people related objectives while contributing to broader organisational development efforts. Applying data driven analysis to detect patterns, assess potential risks, and formulate effective solutions. Proficiency in gathering, managing and interpreting workforce data and statistical information is essential to provide valuable insights at tactical, operational and strategic levels. Provide thorough support and strategic counsel to senior stakeholders, such as the CPO and Executive Directors, to facilitate the identification and advancement of productivity and efficiency initiatives. Maintain the organisation's commitment to people practices according to national, regional and local policies and legislation. Provide leadership in executing initiatives that are consistent with the People Strategy, ensuring all actions are informed by comprehensive stakeholder engagement. Employee Relations and Governance Operate within governance frameworks to ensure robust decision making and mentor People and OD team members to uphold these standards. Provide advice and support to the CPO, Chief Executive and other Executive Directors on highly complex employee relations or other workforce issues. Partnerships Maintain up to date knowledge of national policy developments, workforce strategies and best practices within the NHS and other sectors, ensuring that the people function continually adopts innovative approaches to people management. Engage cooperatively with trade unions and professional bodies to facilitate achievement of Trust business goals. Leadership and Team Management Attend and chair meetings as required on behalf of the CPO representing both the CPO and Trust when appropriate. Offer strategic leadership and guidance to team members through regular meetings to monitor operations, evaluate team performance, and identify opportunities for continuous service improvement. Actively solicit feedback regarding the contributions within the People and OD team highlighting effective practices and promptly addressing any areas of concern. Maintain systems to evaluate and review performance based on established workforce targets and performance indicators, taking corrective action as necessary. Foster supportive, equitable, and transparent culture that empowers all members of the Workforce to achieve established performance standards. Support the Chief People Officer as Deputy by assisting with the implementation of the people strategy through the development and execution of operational plans. Ensure that the People function operates proactively and provides influence. Supervise the operational efficiency of the People function, ensuring effective execution of work streams in accordance with strategic objectives. Promote ongoing improvement and learning within the People team to maintain its effectiveness in supporting clinical and corporate services. Provide professional leadership and guidance within the People team, implementing solutions and fostering continuous improvement to support transformational and cultural initiatives aligned with Trust strategies and objectives. Guide the formation and maintenance of an efficient and effective internal People function. Contribute to the achievement of the Trust Financial Plan, ensuring that the workforce is deployed as productively and efficiently as possible within the overall pay budget. Person Specification Skills and Behaviours Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Able to demonstrate a compassionate and inclusive leadership style. Able to challenge and promote new ways of working, encouraging a culture of care for others. Additional Criteria Resilience required to operate in a challenged environment. Able to travel to all sites and regionally and nationally as and when required. Flexible approach towards their role. Qualifications Educated to Masters level or equivalent experience, with additional in depth professional knowledge/training. . click apply for full job details
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. We champion the builders of tomorrow by providing the infrastructure, tools, services, programs and support for creation on one of the world's fastest, most sustainable and consistently reliable public blockchain - XRPL. By supporting an open community of developers, they can advance the solutions and innovation needed to allow businesses, consumers, institutions and governments to fuel the engine of a new digital economy. We believe that realizing the Internet of Value hinges on how easily new technology works for more people, and how effectively we can change the way the world operates today. Ripple Custody is helping more people participate in the digital economy by providing enterprise grade custody solutions for large financial institutions and crypto native companies. We have a big vision and the ambition to match. We are seeking the same in engineering managers. You also see the huge potential of this crypto custody and have the entrepreneurial spirit and technical excellence to realize the vision we have. There is a lot of work to get there but we are committed to building out the best team to achieve this. We're looking for a results oriented hands-on engineering leader to help manage and guide teams building core security features for Ripple Custody. WHAT YOU'LL DO Provide technical and business leadership defining Ripple Custody's long term strategy, ensuring flawless execution building secure software and systems that are scalable and reliable Own and deliver the roadmaps of multiple programs while driving technical and operational excellence across the engineering organization Mentor and guide the professional and technical development of your team, both managers and engineers Provide hands-on technical leadership Encourage and drive engineering best practices Collaborate with stakeholders across Ripple and the customer community at large Establish team objectives and quarterly plans in alignment with business and organizational goals Translate technical concepts into tailored content for different audiences including engineers, business and technical leaders Scale the team by attracting and mentoring great leaders and engineers at various levels of experience WHAT WE'RE LOOKING FOR 10+ years of hands-on software development leadership experience, managing managers and teams of engineers. Solid leadership and communication skills. Hands on experience building highly secure, scalable distributed systems in modern technology stacks Experience with Agile development with a focus on robust software design, scalability and security. Eagerness to work openly and collaboratively with a diverse team, with a positive attitude and a passion for sharing knowledge. A technical subject matter expert who provides technical leadership and shares expertise with a growing team of engineers. BS in Computer Science or similar. WHO WE ARE The opportunity to build in a fast paced start up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi weekly all company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry leading parental leave policies. Family planning benefits. Catered lunches, fully stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Apr 06, 2026
Full time
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. We champion the builders of tomorrow by providing the infrastructure, tools, services, programs and support for creation on one of the world's fastest, most sustainable and consistently reliable public blockchain - XRPL. By supporting an open community of developers, they can advance the solutions and innovation needed to allow businesses, consumers, institutions and governments to fuel the engine of a new digital economy. We believe that realizing the Internet of Value hinges on how easily new technology works for more people, and how effectively we can change the way the world operates today. Ripple Custody is helping more people participate in the digital economy by providing enterprise grade custody solutions for large financial institutions and crypto native companies. We have a big vision and the ambition to match. We are seeking the same in engineering managers. You also see the huge potential of this crypto custody and have the entrepreneurial spirit and technical excellence to realize the vision we have. There is a lot of work to get there but we are committed to building out the best team to achieve this. We're looking for a results oriented hands-on engineering leader to help manage and guide teams building core security features for Ripple Custody. WHAT YOU'LL DO Provide technical and business leadership defining Ripple Custody's long term strategy, ensuring flawless execution building secure software and systems that are scalable and reliable Own and deliver the roadmaps of multiple programs while driving technical and operational excellence across the engineering organization Mentor and guide the professional and technical development of your team, both managers and engineers Provide hands-on technical leadership Encourage and drive engineering best practices Collaborate with stakeholders across Ripple and the customer community at large Establish team objectives and quarterly plans in alignment with business and organizational goals Translate technical concepts into tailored content for different audiences including engineers, business and technical leaders Scale the team by attracting and mentoring great leaders and engineers at various levels of experience WHAT WE'RE LOOKING FOR 10+ years of hands-on software development leadership experience, managing managers and teams of engineers. Solid leadership and communication skills. Hands on experience building highly secure, scalable distributed systems in modern technology stacks Experience with Agile development with a focus on robust software design, scalability and security. Eagerness to work openly and collaboratively with a diverse team, with a positive attitude and a passion for sharing knowledge. A technical subject matter expert who provides technical leadership and shares expertise with a growing team of engineers. BS in Computer Science or similar. WHO WE ARE The opportunity to build in a fast paced start up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi weekly all company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry leading parental leave policies. Family planning benefits. Catered lunches, fully stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Job Title: Deputy Manager (Children's Residential Care) Salary: Up to £35,360 per annum + £2000 JOINING BONUS Enhanced overtime of +£2 per hour £50 sleep in rate (up to £5000 per year) Shifts: 2 days on 4 days off About Us: 5ab Care is a provider of children's residential care services, dedicated to providing high-quality care and support to children and young people. Our focus is on creating a nurturing and supportive environment where children can thrive and achieve their full potential. What we offer: JOINING BONUS OF £2000! ( subject to T&C s) Employee Assistance Programme 24 hour access to expert advice and compassionate guidance, designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing Private Healthcare scheme private GP, dentist and optician cashback, therapies and outpatient, ,giving you fast access to diagnostics and medical treatment should you need it 210 hours annual leave Double pay on shifts over Christmas and New Years Eve Exclusive discounts and deals through Wellbeing Solutions Cinema, shopping, days out and more! Eyecare vouchers including a full eye care examination and £20 discount off of glasses Cycle to work scheme value up to £750Service bonus at 2 years, 5 years and 8 years of service up to £500 100% training funded by employer (Inc. diplomas Level 3,4 & 5) Free DBS check Blue light card Pension scheme 3% employer contribution The Role: We are currently seeking a dedicated and experienced Deputy Manager to join our team in Burton on Trent. As a Deputy Manager at 5ab Care, you will be responsible for providing leadership and support within our home. You will work closely with the Registered Manager to ensure the highest standards of care are maintained at all times. The role requires a compassionate and dedicated individual who is committed to making a positive difference in the lives of children and young people. Key responsibilities: To assist the registered manager to ensure the efficient operation of the service in accordance with the relevant legislation, policies and procedures and the Statement of Purpose for the home. Responsibility for safeguarding and promoting individual rights; providing good quality care, free from oppression, and where differences are respected and valued. Achieve the highest standards of care for the children and young people which reflects their individual care To assist and supervise the continual assessment of the needs of the children and young people, and to identify and prepare specific development plans ensuring the most appropriate service provision. To be involved in the recruitment, induction, mentoring, and supervision of new employees. Contribute to a comprehensive team training and development programme, enabling the service to have all the necessary skills and expertise levels available to meet the needs of the young people. Support the registered manager to promote teamwork and ensure good organisation retention. Demonstrate effective leadership and staff co-ordination and be a role model of excellence for staff. To contribute to the development of appropriate relationships with, and between adults, young people and other stakeholders. Liaise with the various internal and external multi-disciplinary teams and commissioning authorities, to ensure that the care needs of new, and existing children and young people are met. To chair meetings, reviews and discussions as necessary, as directed by the registered manager Requirements: Possession / Working towards - Diploma level 5 Leadership & Management Possession of Diploma level 3/4 Children and Young People Excellent communication skills and ability to work as part of a team Excellent knowledge of the care needs and care plans of specific young people Ability to take increased levels of professional responsibility Ability to identify their own and others professional, care and training needs If you are passionate about making a positive difference in the lives of children and young people click apply now! 5ab Care are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check and satisfactory references
Apr 06, 2026
Full time
Job Title: Deputy Manager (Children's Residential Care) Salary: Up to £35,360 per annum + £2000 JOINING BONUS Enhanced overtime of +£2 per hour £50 sleep in rate (up to £5000 per year) Shifts: 2 days on 4 days off About Us: 5ab Care is a provider of children's residential care services, dedicated to providing high-quality care and support to children and young people. Our focus is on creating a nurturing and supportive environment where children can thrive and achieve their full potential. What we offer: JOINING BONUS OF £2000! ( subject to T&C s) Employee Assistance Programme 24 hour access to expert advice and compassionate guidance, designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing Private Healthcare scheme private GP, dentist and optician cashback, therapies and outpatient, ,giving you fast access to diagnostics and medical treatment should you need it 210 hours annual leave Double pay on shifts over Christmas and New Years Eve Exclusive discounts and deals through Wellbeing Solutions Cinema, shopping, days out and more! Eyecare vouchers including a full eye care examination and £20 discount off of glasses Cycle to work scheme value up to £750Service bonus at 2 years, 5 years and 8 years of service up to £500 100% training funded by employer (Inc. diplomas Level 3,4 & 5) Free DBS check Blue light card Pension scheme 3% employer contribution The Role: We are currently seeking a dedicated and experienced Deputy Manager to join our team in Burton on Trent. As a Deputy Manager at 5ab Care, you will be responsible for providing leadership and support within our home. You will work closely with the Registered Manager to ensure the highest standards of care are maintained at all times. The role requires a compassionate and dedicated individual who is committed to making a positive difference in the lives of children and young people. Key responsibilities: To assist the registered manager to ensure the efficient operation of the service in accordance with the relevant legislation, policies and procedures and the Statement of Purpose for the home. Responsibility for safeguarding and promoting individual rights; providing good quality care, free from oppression, and where differences are respected and valued. Achieve the highest standards of care for the children and young people which reflects their individual care To assist and supervise the continual assessment of the needs of the children and young people, and to identify and prepare specific development plans ensuring the most appropriate service provision. To be involved in the recruitment, induction, mentoring, and supervision of new employees. Contribute to a comprehensive team training and development programme, enabling the service to have all the necessary skills and expertise levels available to meet the needs of the young people. Support the registered manager to promote teamwork and ensure good organisation retention. Demonstrate effective leadership and staff co-ordination and be a role model of excellence for staff. To contribute to the development of appropriate relationships with, and between adults, young people and other stakeholders. Liaise with the various internal and external multi-disciplinary teams and commissioning authorities, to ensure that the care needs of new, and existing children and young people are met. To chair meetings, reviews and discussions as necessary, as directed by the registered manager Requirements: Possession / Working towards - Diploma level 5 Leadership & Management Possession of Diploma level 3/4 Children and Young People Excellent communication skills and ability to work as part of a team Excellent knowledge of the care needs and care plans of specific young people Ability to take increased levels of professional responsibility Ability to identify their own and others professional, care and training needs If you are passionate about making a positive difference in the lives of children and young people click apply now! 5ab Care are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check and satisfactory references
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Apr 06, 2026
Full time
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The BBC has engaged an executive search firm, iO, to manage the selection process for this role. Please be aware that your application will be managed by iO, who will have access to your CV and personal details for the purpose of this vacancy only. Should you want any further information about the role, or to speak with someone, please contact Elise Zajac of iO at . JOB DETAILS JOB BAND: F CONTRACT TYPE: Permanent, Full-Time DEPARTMENT: Product Engineering LOCATION: Flexible (any major UK BBC hub) with hybrid working PROPOSED SALARY RANGE: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience-facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Enablement. A second vacancy for a Head of Architecture focused on Data Platform and Account and Identity is also being advertised. Please apply individually for the role(s) which interest you. WHY JOIN THE TEAM This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. YOUR KEY RESPONSIBILITIES AND IMPACT As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multidisciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Do you have the passion and drive to help shape the BBC's digital future? Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this, your initial focus will be the 'Enablement' area, which provides the tools and services to ensure the BBC creates dependable and secure digital solutions in an efficient and manageable way. As Head of Architecture for Enablement, your responsibilities will include: Creating platforms and services that allow over 1000 engineers to safely develop on the cloud in a collaborative and efficient way. This includes tools to develop a common business layer, and the means to dependable scale to handle high levels of network traffic. Architectural solutions for ensuring a robust operational approach, such as the ability to monitor and observe the whole technical estate. Leading architectural approaches for partnerships and outsourced solutions. Ensuring we follow the best engineering and architectural practices, with the right tools and techniques for everyone to understand and deliver the architecture strategy. As mentioned above, it is likely that your areas of focus will change over time, for example to support new programmes of work. Driving the strategic adoption of AI across the SDLC and wider architecture, establishing the platforms, tooling, and guardrails that enable teams to safely unlock productivity gains and new product capabilities. You will be a line manager of 1 2 architects. This will likely grow over time. YOUR SKILLS AND EXPERIENCE The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. You will work with a range of specialist teams which may include machine learning, APIs and networking, and client applications (on web, mobile and TV). Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC. Life at BBC Benefits . click apply for full job details
Apr 06, 2026
Full time
The BBC has engaged an executive search firm, iO, to manage the selection process for this role. Please be aware that your application will be managed by iO, who will have access to your CV and personal details for the purpose of this vacancy only. Should you want any further information about the role, or to speak with someone, please contact Elise Zajac of iO at . JOB DETAILS JOB BAND: F CONTRACT TYPE: Permanent, Full-Time DEPARTMENT: Product Engineering LOCATION: Flexible (any major UK BBC hub) with hybrid working PROPOSED SALARY RANGE: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience-facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Enablement. A second vacancy for a Head of Architecture focused on Data Platform and Account and Identity is also being advertised. Please apply individually for the role(s) which interest you. WHY JOIN THE TEAM This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. YOUR KEY RESPONSIBILITIES AND IMPACT As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multidisciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Do you have the passion and drive to help shape the BBC's digital future? Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this, your initial focus will be the 'Enablement' area, which provides the tools and services to ensure the BBC creates dependable and secure digital solutions in an efficient and manageable way. As Head of Architecture for Enablement, your responsibilities will include: Creating platforms and services that allow over 1000 engineers to safely develop on the cloud in a collaborative and efficient way. This includes tools to develop a common business layer, and the means to dependable scale to handle high levels of network traffic. Architectural solutions for ensuring a robust operational approach, such as the ability to monitor and observe the whole technical estate. Leading architectural approaches for partnerships and outsourced solutions. Ensuring we follow the best engineering and architectural practices, with the right tools and techniques for everyone to understand and deliver the architecture strategy. As mentioned above, it is likely that your areas of focus will change over time, for example to support new programmes of work. Driving the strategic adoption of AI across the SDLC and wider architecture, establishing the platforms, tooling, and guardrails that enable teams to safely unlock productivity gains and new product capabilities. You will be a line manager of 1 2 architects. This will likely grow over time. YOUR SKILLS AND EXPERIENCE The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. You will work with a range of specialist teams which may include machine learning, APIs and networking, and client applications (on web, mobile and TV). Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC. Life at BBC Benefits . click apply for full job details
Sr Technical Customer Success Manager (French speaking, 12 mth FTC) London, UK Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best in class solution for product, data, and marketing teams. Learn more at Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. We have a current opening for a maternity leave cover on a 12 month fixed term contract. The Technical Customer Success Manager is a senior strategic operator and the primary owner of the customer deployment, adoption, and outcomes from presales through renewal and expansion. They bring expert level Amplitude product knowledge and deep fluency in customer technical ecosystems-data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture-using that context to deploy use cases, close adoption gaps, and prescribe what good looks like at each maturity stage. The Technical Customer Success Manager is execution first: they diagnose and move without escalation, hold a clear point of view, and are directly accountable for how Amplitude performs inside a customer's environment. They build trusted relationships with power users and technical champions, while maintaining the business acumen to connect product outcomes to commercial value and executive priorities. They are the persistent, continuous presence the customer experiences as "Amplitude"-no handoffs, no gaps, no ambiguity about who owns the outcome. You enjoy working in a fast paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem solving, and communication skills along with a passion for working with customers. As a Sr. Technical Customer Success Manager, you will: Be responsible for supporting scope of services and use case alignment pre sales and delivery through implementation and deployment of use cases Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions Leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude Provide expertise to help customers derive valuable insights from our highly technical product Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives Innovate when it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows Champion the needs of the market and serve as internal advocate for customers Effectively prioritize in order to deliver on key business objectives across your portfolio Critical Skills Profile Strategic Consultation: Opinionated and prescriptive with strong objection handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria. Business and Use Case Acumen: Starting from presales through renewal/expansion, understand customer business, critical use cases and business challenges and prescribe deployment plan to achieve desired goals. Ecosystem, AI and Data Fluency: Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc) Hands on Product Expertise: review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co configures Amplitude agents, understand the customer business context and identify growth opportunities Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success, including project timeline, and customer milestone cadence across a book. Escalate and know when to effectively pull in resources. Deployment Management: the Technical Customer Success Manager is accountable for deployment quality even on partner led accounts. They must join kickoff, accountable for clean taxonomy, monitor partner health, and elevate PDM when quality issues arise. This is a net new responsibility vs. today's CSM. Relationship Builder: contributes to build and maintain EB relationships independently around deployment, adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data drift before they become churn signals, ability to identify signals and action on them AI Innovation & Proficiency: Constantly innovate to embed AI in day to day workflow to improve efficiency and customer outcomes Experiment, iterate and share best practices. Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth. Staying Safe - Protect Yourself From Recruitment Fraud. We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Apr 06, 2026
Full time
Sr Technical Customer Success Manager (French speaking, 12 mth FTC) London, UK Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best in class solution for product, data, and marketing teams. Learn more at Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. We have a current opening for a maternity leave cover on a 12 month fixed term contract. The Technical Customer Success Manager is a senior strategic operator and the primary owner of the customer deployment, adoption, and outcomes from presales through renewal and expansion. They bring expert level Amplitude product knowledge and deep fluency in customer technical ecosystems-data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture-using that context to deploy use cases, close adoption gaps, and prescribe what good looks like at each maturity stage. The Technical Customer Success Manager is execution first: they diagnose and move without escalation, hold a clear point of view, and are directly accountable for how Amplitude performs inside a customer's environment. They build trusted relationships with power users and technical champions, while maintaining the business acumen to connect product outcomes to commercial value and executive priorities. They are the persistent, continuous presence the customer experiences as "Amplitude"-no handoffs, no gaps, no ambiguity about who owns the outcome. You enjoy working in a fast paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem solving, and communication skills along with a passion for working with customers. As a Sr. Technical Customer Success Manager, you will: Be responsible for supporting scope of services and use case alignment pre sales and delivery through implementation and deployment of use cases Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions Leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude Provide expertise to help customers derive valuable insights from our highly technical product Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives Innovate when it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows Champion the needs of the market and serve as internal advocate for customers Effectively prioritize in order to deliver on key business objectives across your portfolio Critical Skills Profile Strategic Consultation: Opinionated and prescriptive with strong objection handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria. Business and Use Case Acumen: Starting from presales through renewal/expansion, understand customer business, critical use cases and business challenges and prescribe deployment plan to achieve desired goals. Ecosystem, AI and Data Fluency: Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc) Hands on Product Expertise: review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co configures Amplitude agents, understand the customer business context and identify growth opportunities Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success, including project timeline, and customer milestone cadence across a book. Escalate and know when to effectively pull in resources. Deployment Management: the Technical Customer Success Manager is accountable for deployment quality even on partner led accounts. They must join kickoff, accountable for clean taxonomy, monitor partner health, and elevate PDM when quality issues arise. This is a net new responsibility vs. today's CSM. Relationship Builder: contributes to build and maintain EB relationships independently around deployment, adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data drift before they become churn signals, ability to identify signals and action on them AI Innovation & Proficiency: Constantly innovate to embed AI in day to day workflow to improve efficiency and customer outcomes Experiment, iterate and share best practices. Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth. Staying Safe - Protect Yourself From Recruitment Fraud. We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Service Solutions Consultant £37000 - £45000 (£60K OTE) Hybrid (Northampton, Chippenham, Manchester or London) This is an exciting opportunity for a driven person to join and drive the strategic development and growth of our Professional & Managed Services business. You will work as a consultant, being a key member of the Bechtle Pre-Sales team. You will understand customer goals and challenges, consulting with them to introduce Managed/Professional Services, or expand upon their current adoption. The primary function of this role is to be a pre-sales link between our internal sales teams, service partners and service offerings. Bechtle will encourage and support you to develop the business in alignment with market changes/trends. Bechtle UK offers a range of products within our Technology Pillars. Bechtle are looking for an individual that can understand these Pillars at a high level and, in collaboration with our Account Managers, enhance these Pillars with consultations around professional and managed services, offering true end-to-end solutions. Job Role Responsibilities Support Account in uncovering and solving customer business and technical challenges with professional and managed service solutions Architect and create solution proposals for customers through discovery and assessments-led discussions, with support from our vendors/distributors/service partners Active customer engagement, with a strong presence to lead consultative sessions and confidence in presenting/delivering a solution to customer stakeholders Work closely with other members of the Service Pre-Sales team to support with technical scoping and solution building on discovered opportunities Work closely with Bechtle UKI Bid Team to respond to customer tenders in facilitating local and international outsourcing requirements Maintain a good understanding of the competitive landscape and complimentary solutions across our key vendor portfolio Create and maintain relationships with customers, vendors and service partners Build strong relationships with sales and key customer stakeholders through sales cycles Support Bechtle in building new internal services capabilities through regular evaluation of customer demand and service partner use Job Requirements Self-motivated with a positive attitude Exposure to delivering service-based solutions to customers Ambitious self-starter with a thirst for learning and knowledge Able to work independently and collaboratively Achievement orientated - enjoy a challenge and success Excellent problem-solving skills Regular visits to Bechtle UK&I offices Ability to successfully build relationships with colleagues, customers and vendors Strong organisational and administrative skills What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation) Salary of £37,000 - £45,000 (£60,000 OTE) Location - We have offices located across the UK - London, Chippenham, Northampton & Manchester. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B. H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
Apr 06, 2026
Full time
Service Solutions Consultant £37000 - £45000 (£60K OTE) Hybrid (Northampton, Chippenham, Manchester or London) This is an exciting opportunity for a driven person to join and drive the strategic development and growth of our Professional & Managed Services business. You will work as a consultant, being a key member of the Bechtle Pre-Sales team. You will understand customer goals and challenges, consulting with them to introduce Managed/Professional Services, or expand upon their current adoption. The primary function of this role is to be a pre-sales link between our internal sales teams, service partners and service offerings. Bechtle will encourage and support you to develop the business in alignment with market changes/trends. Bechtle UK offers a range of products within our Technology Pillars. Bechtle are looking for an individual that can understand these Pillars at a high level and, in collaboration with our Account Managers, enhance these Pillars with consultations around professional and managed services, offering true end-to-end solutions. Job Role Responsibilities Support Account in uncovering and solving customer business and technical challenges with professional and managed service solutions Architect and create solution proposals for customers through discovery and assessments-led discussions, with support from our vendors/distributors/service partners Active customer engagement, with a strong presence to lead consultative sessions and confidence in presenting/delivering a solution to customer stakeholders Work closely with other members of the Service Pre-Sales team to support with technical scoping and solution building on discovered opportunities Work closely with Bechtle UKI Bid Team to respond to customer tenders in facilitating local and international outsourcing requirements Maintain a good understanding of the competitive landscape and complimentary solutions across our key vendor portfolio Create and maintain relationships with customers, vendors and service partners Build strong relationships with sales and key customer stakeholders through sales cycles Support Bechtle in building new internal services capabilities through regular evaluation of customer demand and service partner use Job Requirements Self-motivated with a positive attitude Exposure to delivering service-based solutions to customers Ambitious self-starter with a thirst for learning and knowledge Able to work independently and collaboratively Achievement orientated - enjoy a challenge and success Excellent problem-solving skills Regular visits to Bechtle UK&I offices Ability to successfully build relationships with colleagues, customers and vendors Strong organisational and administrative skills What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation) Salary of £37,000 - £45,000 (£60,000 OTE) Location - We have offices located across the UK - London, Chippenham, Northampton & Manchester. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B. H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
Atlassians can choose where they work - office, home, or a combination. We can hire people in any country where we have a legal entity. DX's Solutions Engineering Team at Atlassian is seeking a highly skilled and passionate Solutions Architect to be a key driver in the successful adoption and long-term growth of the DX product (). You will serve as the technical authority for our customers after the sale, dedicated to solving our Enterprise customers' most complex implementation challenges and ensuring they realize maximum value from our solutions. Overview Responsibilities Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle, including onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production. Architecture and Strategy: Lead technical deep-dive sessions to understand a customer's long-term engineering goals, mapping the DX platform into their existing workflows and organizational structures. Custom Solution Engineering: Design and build tailored technical solutions-often creating integrations or workflows that don't yet exist-to connect the DX APIs with complex client environments and satisfy unique business requirements. Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer's engineering processes, branching strategies, and deployment pipelines to ensure the platform is configured for optimal performance. Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation. Feedback Loop: Capture and synthesize technical feedback and friction points from active customers to collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements. Technical Skills: Exposure to programming (Ruby/Rails or Python) with a solid understanding of APIs and RESTful services. Experience with version control systems like Git and the GitHub CLI. Familiarity with SQL (Postgres preferred) and the ability to leverage data for analytical solutioning. Knowledge of CI/CD pipelines, deployment workflows, and branching strategies. Consultative Skills: Excellent communication and presentation skills, with extensive experience leading high-stakes technical workshops and executive-level discussions. Ability to translate complex technical architecture into clear business outcomes and value. Strong organizational skills to manage the technical delivery and resource requirements across multiple Enterprise implementations simultaneously. Benefits Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Apr 06, 2026
Full time
Atlassians can choose where they work - office, home, or a combination. We can hire people in any country where we have a legal entity. DX's Solutions Engineering Team at Atlassian is seeking a highly skilled and passionate Solutions Architect to be a key driver in the successful adoption and long-term growth of the DX product (). You will serve as the technical authority for our customers after the sale, dedicated to solving our Enterprise customers' most complex implementation challenges and ensuring they realize maximum value from our solutions. Overview Responsibilities Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle, including onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production. Architecture and Strategy: Lead technical deep-dive sessions to understand a customer's long-term engineering goals, mapping the DX platform into their existing workflows and organizational structures. Custom Solution Engineering: Design and build tailored technical solutions-often creating integrations or workflows that don't yet exist-to connect the DX APIs with complex client environments and satisfy unique business requirements. Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer's engineering processes, branching strategies, and deployment pipelines to ensure the platform is configured for optimal performance. Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation. Feedback Loop: Capture and synthesize technical feedback and friction points from active customers to collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements. Technical Skills: Exposure to programming (Ruby/Rails or Python) with a solid understanding of APIs and RESTful services. Experience with version control systems like Git and the GitHub CLI. Familiarity with SQL (Postgres preferred) and the ability to leverage data for analytical solutioning. Knowledge of CI/CD pipelines, deployment workflows, and branching strategies. Consultative Skills: Excellent communication and presentation skills, with extensive experience leading high-stakes technical workshops and executive-level discussions. Ability to translate complex technical architecture into clear business outcomes and value. Strong organizational skills to manage the technical delivery and resource requirements across multiple Enterprise implementations simultaneously. Benefits Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Overview Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we'd love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You'll ensure your assigned customers and others achieve tangible value from Elliptic's blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role - influencing product direction, scaling best practices across geographies, and aligning your team's initiatives with global business objectives. You'll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences Represent the voice of global customers by gathering regional insights and informing product roadmaps Drive continuous improvement of processes, tools, and playbooks across both regions Champion collaboration between regions, fostering a culture of shared learning and global best practice Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: Enjoy managing top customers and understand the importance of successfully leading them to short and long term success Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams Take a data-driven approach to decision-making, using customer and business metrics to inform strategy Are comfortable navigating cultural and operational differences across EMEA and APAC markets Have exceptional communication, relationship-building, and stakeholder management abilities Embrace flexibility and are able to manage priorities across multiple time zones Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) Operational excellence in process design, forecasting, and metrics tracking Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies A global mindset - curious, culturally aware, and adaptable Interest in blockchain, cryptocurrency, or digital asset industries Bonus Points for: Experience scaling Customer Success operations Comfort with flexible work hours and asynchronous collaboration tools Benefits Competitive salary Share Options Holiday - 25 days of annual leave in addition to US Public Holidays Health insurance Personal training budget Laptop + equipment you need Home office allowance Full access to Spill Mental Health Support
Apr 06, 2026
Full time
Overview Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we'd love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You'll ensure your assigned customers and others achieve tangible value from Elliptic's blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role - influencing product direction, scaling best practices across geographies, and aligning your team's initiatives with global business objectives. You'll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences Represent the voice of global customers by gathering regional insights and informing product roadmaps Drive continuous improvement of processes, tools, and playbooks across both regions Champion collaboration between regions, fostering a culture of shared learning and global best practice Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: Enjoy managing top customers and understand the importance of successfully leading them to short and long term success Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams Take a data-driven approach to decision-making, using customer and business metrics to inform strategy Are comfortable navigating cultural and operational differences across EMEA and APAC markets Have exceptional communication, relationship-building, and stakeholder management abilities Embrace flexibility and are able to manage priorities across multiple time zones Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) Operational excellence in process design, forecasting, and metrics tracking Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies A global mindset - curious, culturally aware, and adaptable Interest in blockchain, cryptocurrency, or digital asset industries Bonus Points for: Experience scaling Customer Success operations Comfort with flexible work hours and asynchronous collaboration tools Benefits Competitive salary Share Options Holiday - 25 days of annual leave in addition to US Public Holidays Health insurance Personal training budget Laptop + equipment you need Home office allowance Full access to Spill Mental Health Support
Berwick Partners is delighted to be partnering with a well-established and purpose led UK manufacturer in Birmingham. The business, with strong market share, designs and manufactures premium, bespoke engineered solutions and works closely with clinical customers and public sector partners across the UK. Under a PE-backed group parent company, the business is entering a significant growth phase. We are seeking to appoint an experienced Manufacturing General Manager to lead the business as a standalone operating unit and drive the next stage of operational and commercial development. The Role Reporting to the Group COO, the General Manager will have full accountability for the performance of the business, including strategy and day to day execution. Key responsibilities include: Leading the business as a standalone unit with full P&L responsibility Translating Group objectives into a clear, deliverable operating plan Driving operational excellence across manufacturing, engineering and service delivery Strengthening management capability, systems and performance discipline Building a more commercially confident culture while maintaining strong customer credibility Supporting growth across public sector and wider UK healthcare markets Scaling the business significantly over the next two years. The role requires close engagement with customers, engineers, operational teams and senior stakeholders. The Person This role will suit a commercially astute, operationally credible leader with experience in manufacturing-led environments. You are likely to bring: A proven track record within engineering led manufacturing businesses. Exposure to healthcare product manufacturing is desirable but not a prerequisite. Experience leading a standalone business or operational unit with P&L ownership A track record of improving operational efficiency, quality and delivery performance Commercial capability alongside operational depth The presence to operate confidently with senior stakeholders and Boards Experience working for PE-backed businesses would be advantageous. A calm and authentic style with the ability to bring clarity and pace to a growing organisation while maintaining a collaborative, people-centred culture. The Opportunity This is a fantastic opportunity to take full leadership responsibility for a well-established business with a clear growth mandate, strong backing and meaningful social impact. The role offers genuine autonomy, influence and the chance to shape the future direction of a business, making a real difference to end users. Package and benefits will be discussed during conversations with Berwick Partners.
Apr 06, 2026
Full time
Berwick Partners is delighted to be partnering with a well-established and purpose led UK manufacturer in Birmingham. The business, with strong market share, designs and manufactures premium, bespoke engineered solutions and works closely with clinical customers and public sector partners across the UK. Under a PE-backed group parent company, the business is entering a significant growth phase. We are seeking to appoint an experienced Manufacturing General Manager to lead the business as a standalone operating unit and drive the next stage of operational and commercial development. The Role Reporting to the Group COO, the General Manager will have full accountability for the performance of the business, including strategy and day to day execution. Key responsibilities include: Leading the business as a standalone unit with full P&L responsibility Translating Group objectives into a clear, deliverable operating plan Driving operational excellence across manufacturing, engineering and service delivery Strengthening management capability, systems and performance discipline Building a more commercially confident culture while maintaining strong customer credibility Supporting growth across public sector and wider UK healthcare markets Scaling the business significantly over the next two years. The role requires close engagement with customers, engineers, operational teams and senior stakeholders. The Person This role will suit a commercially astute, operationally credible leader with experience in manufacturing-led environments. You are likely to bring: A proven track record within engineering led manufacturing businesses. Exposure to healthcare product manufacturing is desirable but not a prerequisite. Experience leading a standalone business or operational unit with P&L ownership A track record of improving operational efficiency, quality and delivery performance Commercial capability alongside operational depth The presence to operate confidently with senior stakeholders and Boards Experience working for PE-backed businesses would be advantageous. A calm and authentic style with the ability to bring clarity and pace to a growing organisation while maintaining a collaborative, people-centred culture. The Opportunity This is a fantastic opportunity to take full leadership responsibility for a well-established business with a clear growth mandate, strong backing and meaningful social impact. The role offers genuine autonomy, influence and the chance to shape the future direction of a business, making a real difference to end users. Package and benefits will be discussed during conversations with Berwick Partners.
Supply Chain Planner / Planning Coordinator - Up to £40,000 Redditch 100% On Site Early Shift: 04:30-13:00 Are you an early riser who thrives in a fast-paced planning environment? Do you enjoy being at the heart of operations-where your decisions directly impact performance, customer satisfaction, and production success? This is your opportunity to join a leading food manufacturer in Redditch as a Production Planner, playing a critical role in shaping the daily operational flow and supporting the business's strategic growth. As part of the Supply Chain & Operations team, you'll be responsible for producing accurate daily and provisional production plans, ensuring everything runs smoothly, efficiently, and on time. This is a hands-on, dynamic role with real visibility across the business. You'll work closely with Planning, Production, Maintenance, Prep, and Commercial teams, becoming the go-to expert for operational flow and scheduling. If you love a fast-moving environment, enjoy problem-solving, and want a position where every day brings fresh challenges and real responsibility, this role is ideal for you. What makes this role exciting? You'll have a direct impact on customer service, production efficiency, and OTIF performance. You'll gain exposure across multiple departments and even deputise for the Planning Manager when required. It's a great opportunity to grow your operational and supply chain expertise in a successful, supportive team. Plus, with an early start and early finish, you get your afternoons back, perfect for work-life balance. Key Responsibilities Generate accurate daily production plans aligned with machinery availability, run rates, and customer demand. Plan for peaks, troughs, promotions, and product changes with accuracy and foresight. Continuously review schedules to minimise downtime and maintain efficient labour usage. Ensure vehicles depart on time with all required products to support excellent OTIF service levels. Work closely with Production, Maintenance, Prep, and Commercial teams to ensure materials and machinery are ready as needed. Troubleshoot planning issues and implement solutions quickly. Communicate effectively in daily meetings and throughout the working day. Deputise for the Planning Manager when required. Please note: this role is 100% on-site and operates on a 04:30-13:00 shift. Planners start early to create same-day production plans based on live customer orders. This shift suits some people brilliantly, but it won't be for everyone please consider this before applying. What You'll Need Strong Excel skills (including lookups, IF formulas, and range functions). This will be tested during recruitment. Experience using planning systems. Confident verbal and written communication skills. Ability to work under pressure and adapt to changing business needs. Excellent organisational skills and attention to detail. Natural problem-solving ability. Previous planning or purchasing experience is desirable. Why Apply? If you're driven, detail-focused, and excited by the idea of owning the planning process in a busy production environment, this is a fantastic opportunity to make a real impact and further your career. Ready to take the next step? Apply today and join a business where your work truly matters.
Apr 06, 2026
Full time
Supply Chain Planner / Planning Coordinator - Up to £40,000 Redditch 100% On Site Early Shift: 04:30-13:00 Are you an early riser who thrives in a fast-paced planning environment? Do you enjoy being at the heart of operations-where your decisions directly impact performance, customer satisfaction, and production success? This is your opportunity to join a leading food manufacturer in Redditch as a Production Planner, playing a critical role in shaping the daily operational flow and supporting the business's strategic growth. As part of the Supply Chain & Operations team, you'll be responsible for producing accurate daily and provisional production plans, ensuring everything runs smoothly, efficiently, and on time. This is a hands-on, dynamic role with real visibility across the business. You'll work closely with Planning, Production, Maintenance, Prep, and Commercial teams, becoming the go-to expert for operational flow and scheduling. If you love a fast-moving environment, enjoy problem-solving, and want a position where every day brings fresh challenges and real responsibility, this role is ideal for you. What makes this role exciting? You'll have a direct impact on customer service, production efficiency, and OTIF performance. You'll gain exposure across multiple departments and even deputise for the Planning Manager when required. It's a great opportunity to grow your operational and supply chain expertise in a successful, supportive team. Plus, with an early start and early finish, you get your afternoons back, perfect for work-life balance. Key Responsibilities Generate accurate daily production plans aligned with machinery availability, run rates, and customer demand. Plan for peaks, troughs, promotions, and product changes with accuracy and foresight. Continuously review schedules to minimise downtime and maintain efficient labour usage. Ensure vehicles depart on time with all required products to support excellent OTIF service levels. Work closely with Production, Maintenance, Prep, and Commercial teams to ensure materials and machinery are ready as needed. Troubleshoot planning issues and implement solutions quickly. Communicate effectively in daily meetings and throughout the working day. Deputise for the Planning Manager when required. Please note: this role is 100% on-site and operates on a 04:30-13:00 shift. Planners start early to create same-day production plans based on live customer orders. This shift suits some people brilliantly, but it won't be for everyone please consider this before applying. What You'll Need Strong Excel skills (including lookups, IF formulas, and range functions). This will be tested during recruitment. Experience using planning systems. Confident verbal and written communication skills. Ability to work under pressure and adapt to changing business needs. Excellent organisational skills and attention to detail. Natural problem-solving ability. Previous planning or purchasing experience is desirable. Why Apply? If you're driven, detail-focused, and excited by the idea of owning the planning process in a busy production environment, this is a fantastic opportunity to make a real impact and further your career. Ready to take the next step? Apply today and join a business where your work truly matters.
