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This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Overview Human Capital Management, Employee Relations Advisor, Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. Responsibilities Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. Experience & Skills Required Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you'll do Accountable for overall post sales customer health for in scope customers across: Client Engagement - Meeting cadence, attendance, frequency Service Management - SLA attainment including implementation and support risk. Financial Health - Aged debt and churn risk Product utilization - Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed. Identify 'at risk' renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion. Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution. Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners. Adhere to the QHSSE Responsibility Matrix. What you'll need Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship. Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter. NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.

Employer Overview Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to workplace design and maximising working conditions. Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in our clients products and solutions. You will monitor clients through the analysis of data, networking with internal teams and providing improvements to the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction. Key Duties and Responsibilities Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones and a plan to exceed expectations and satisfaction. Conduct agreed review calls (e.g. weekly, monthly, quarterly, annually) to ensure customers optimise the products/services, ensuring service issue resolution and that customer goals are met. Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery and taking action to avoid dissatisfaction and ultimately drive retention throughout the customer life cycle. Provide support during onboarding and training to improve adoption and usage. Reviewing client related data and metrics to ensure any issues arising from adoption, trends, features, tickets etc are all positively and efficiently dealt with. Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends and solutions. Review customer complaints and concerns and seek ways to improve the customer experience. In addition you should be obtaining user feedback. Promote the value of the product and new features through demonstration. Promote and demonstrate value through the customer experience. Analyse customer data to improve the customer experience. Identify and prioritise product/service updates that reflect customer requests, industry market and competitor trends and report to key stakeholders. Provide insight and relay the voice of the customer within internal teams including Product, Sales, Marketing, Operations and Technical Support. Serve as a product ambassador, educating client stakeholders on product capabilities and benefits. Frontends solutioning communication with customers designs the solution to have onboarding team implement it, here onboarding team can then be treated as Managed Services supporting Customer Success. Conduct technical challenge/solutioning sessions once the deal is landed to ensure business objectives are achieved. New Feature, Enhancement Requests from customers should also be front ended and reported by CSM Key Skills and Experience Proven work experience (3 years +) as a Customer Success Manager or similar role (e.g. Technical Account Manager, Client Relationship Manager). Experience in a Tech and/or SaaS business working closely with the products. Track record of improving customer satisfaction through a planned and structured approach. Track record of helping enterprise clients expand their usage. Experience working with brand image and promoting value through customer experience. Exceptional ability to communicate and foster positive business relationships. Technically savvy; especially relating to mobile applications, web applications and development, systems integration and product release and support requirements. Able to learn and pick up new technology quickly and be able to appreciate and explain its value to clients. Excellent personal organisation and tracking skills to deliver high volume workload accurately and on time. Experience in managing a diverse group and training each according to company standards. Educated to degree level. Outstanding communication and presentation skills (written and verbal) to all levels of an organisation across globe. Strong facilitation skills (requirements sessions, design meetings, progress and status update meetings).

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world - and - endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok) About PVH With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, often minimal aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, often minimal aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. After nearly 50 years, Calvin Klein continues to be a cultural catalyst across the globe by embracing tension, sparking ideas and creating unforeseen realities. We believe in a culture that provokes discovery and brave thinking. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs. Global retail sales of Calvin Klein brand products exceeded $8 billion in 2015 and were distributed in over 110 countries. Calvin Klein employs over 10,000 associates globally. We were acquired by PVH Corp. in 2003. ASSISTANT STORE MANAGER, CALVIN KLEIN - TRAFFORD About Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. Identify opportunities to grow the business and improve performance through collaborating with others. Maintain corporate visual merchandising directives and standards for sales floor and back room. Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams. Partner with store management team to build on business opportunities and achieve company standards and objectives. Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans. Analyze store level reports and create action plans to improve results. Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. Work with the Store Manager to build bench strength for key positions, including possible successors. Participate in weekly management meetings alongside other staff meetings. Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. Providing a great customer journey and achieving exemplary mystery shop results. You You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging. You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. You'll approach all issues with a 'can do' approach and make informed decisions to find in store solutions. What we offer At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. About PVH We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations. We're proud of the momentum we've achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. In working with our Mid-Market customer accounts, you'll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes. You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities. You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap. You will manage customer relationships from post-implementation through renewal, creating advocates and Assembled champions along the way. You are focused on ensuring that customers achieve full ROI and grow our partnership. You will be responsible for regular Business Reviews and end-user trainings for customers across the globe. You'll use your learnings from talking to customers to help us improve our product, develop go-to-market playbooks, and improve our operational processes as we scale. This is a high-priority team within Assembled with exposure to cross-functional leadership and a large level of responsibility that will help accelerate your career. Responsibilities Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI. Drive customer renewals and mitigate churn within your book of business Identify and execute on areas of growth and expansion in your portfolio of customers About You Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we'd expect you to regularly interact with C-level execs, support agents, and engineers alike. You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments. You are comfortable operating independently. You have a track record for getting things done:You know how to juggle competing priorities and drive towards outcomes. You can think strategically while being in the weeds:You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You have a growth mindset:You're not afraid to try things you've not done before and failing. You thrive on feedback and are a self-starter. You are a great team member: You are collaborative, humble, and helpful. You are available to help your teammates when needed and can balance your priorities with the overall team's. You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement. Preferred: 3+ years of experience in customer-facing, operational, and start-up environments. Workforce Management Experience is a bonus. We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Customer Success Manager - Retail / SaaS CDI London About us Join OneStock: let's shape the future of retail together! Who are we? OneStock is a French software company and the European leader in order management system (OMS) solutions. Our innovative technology bridges physical and digital retail to deliver seamless and high-performing customer experiences. With over 12 million orders managed annually and 10,000 stores equipped worldwide (Jules, LVMH, Petit Bateau, ba&sh ), we are dedicated to pushing the boundaries of retail tech. Operating in France, the UK, Italy, Germany, and now the United States, we're driven by bold ambitions and strong values: Agility Care Excellence Why join us? Working at OneStock means: Contributing to innovative projects tackling the challenges of modern retail. Thriving in a human-scale environment (150 employees) where your ideas matter. Enjoying a supportive company culture, filled with fun moments (afterworks, yoga, sports, etc.). Benefiting from transparent communication and a flexible work environment (remote work, adjustable schedules). Job description: The role of CSM : As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. We expect you to: Support: OneStock customers in the use and adoption of the software Build loyalty: by providing our customers with support and a high level of satisfaction Upsell/Cross-sell: identify new customer needs and offer complementary solutions Being the voice of the customer from within by listening to their needs and expectations and relaying them to other sales, marketing, implementation, expertise, development, product and support teams. To achieve these objectives, your missions would be to : Plan, prepare and conduct regular meetings with clients Make demos of existing modules and extensions or new software features Travel and meet our customers Write SOWs and estimates for upsells/cross-sales Stay informed about current customer requests and monitor their progress Update current customer data in CRM Identifying development opportunities: new contacts, subcontractors, additional modules, new countries, extensions, etc. Participate in the continuous improvement of the CSM team's tools, methods and processes Be proactive in contract renewals Collect and transmit regular feedback from our customers to enable our internal teams to continually improve Share our clients' success stories with the marketing team and encourage our clients to participate in different actions (case studies, testimonials, etc.) Profile: What we are looking for : You are passionate about customer support and satisfaction, and you want to help transform the retail sector. You also: Have 3-4 years experience as a CSM in BtoB, in a tech/SaaS environment Work effectively with diverse teams and people (Sales, Product, Marketing ) Are proactive in identifying expansion opportunities Have excellent communication and organisational skills Speak English fluently And as a bonus: You haveexperience in retail Fluent in French, German, Italian What we offer: A competitive package: fixed salary, bonuses based on individual and team objectives. Benefits and flexibility: meal vouchers, a generous remote work policy, flexible paid time off, additional days off (RTT) Ergonomic equipment: PC, dual screens, mouse, headset everything you need to work comfortably. Professional development: an HR team dedicated to ensuring the growth and well-being of OneStockers. An inclusive company culture that values diversity and encourages every talent to thrive. Recruitment process: At OneStock, we value your time and commitment. Our process is simple: HR interview to assess your alignment with our values and your motivation. Interview with your future manager to evaluate your technical skills and fit for the role. Technical test to analyse your expertise and ability to solve complex problems. Final interview to assess your potential to grow and succeed within the team and the company. We're waiting for you! Apply now and become a key player in transforming retail.

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We're looking for an AR Principal Associate, reporting directly to the AR Manager, who will own and manage a range of employee relations cases, and provide legislative and best practice advice and coaching to People Leaders and associates throughout the business on a range of employment topics. Alongside case work, they will also coach and guide more junior members of the HR team. What you'll do You'll partner with the business to deliver high quality and proactive case management of employee relations issues such as: disciplinary, grievances, redundancy, TUPE, complex terminations (e.g. involving settlement agreements), ACAS Early Conciliation cases, as well as capability and absence management cases. You'll provide the business with pragmatic and commercial solutions to their employee relations cases, whilst considering the employment legal and risk framework, and associate experience. You'll ensure legal and HR policy compliance across the business to promote consistency, equality and fairness, and ensure sensitive information is dealt with in accordance with the law and internal information retention procedures. Where required, you'll provide coaching to managers to upskill and support them to reach positive, inclusive outcomes with their associates. You'll contribute to team development through the sharing of best practice and lessons learnt on cases, and identify issues, trends, and changes needed within our approach or documentation as part of our commitment to continuous improvement. You'll build high quality trusted relationships with others in the HR team (e.g. HRBPs, Talent Acquisition, Diversity Inclusion and Belonging). In doing so, you'll support and maintain an effective feedback loop with them to identify business risks, and ensure leaders engage in risk-based decision making. You'll build strong relationships within the pool of trained investigators and hearing managers across the business to obtain support during the life cycle of your individual case work. You'll actively participate in broader HR projects and initiatives, bringing your employee relations knowledge to add value and support/challenge next steps. Where required, you'll participate in specific risk management activities for the HR team, and analyse case management statistics to identify themes and make recommendations to share with the team and HR Business Partners. You will manage your cases diligently, updating our case management system regularly, and escalate high risk cases to the AR Manager as and when appropriate. What we're looking for You'll have a strong operational background in Employee Relations - depending on your experience, this might have been in a dedicated employee relations case management role or as part of a generalist HR role. Either way, you will have solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues. You can demonstrate how you have previously used your knowledge and judgement to help your business stakeholders assess and mitigate (or accept) any employee relations risks posed to their business, and are not afraid to challenge your stakeholders and escalate where necessary in order to manage risk. You will be used to working with a case management system, with high attention to detail on your cases to ensure accurate records are kept and key documents are appropriately stored. You'll have project and/or change management experience, and a continuous improvement mindset. You'll enjoy building trusted relationships across teams and identifying ways that the AR Team can add further value within the company. You'll be proactive in keeping your own knowledge up to date (e.g. employee relations technical knowledge and external best practice),through attendance at employment law briefings and wider external reading. You have excellent attention to detail and pride yourself on delivering high levels of service at all times. You'll understand the importance of high quality stakeholder management and demonstrate this in your interactions with others. You'll have excellent verbal and written communications skills. Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to . Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. We are guided by our shared values, and we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Supply Chain & Operations Location: London Other locations: Primary Location Only Date: Oct 14, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, UK It is difficult to recall when supply chain and operations has been more at the forefront of organisations' strategic priorities, working collaboratively with some of the world's leading organisations as supply chains are recalibrated to address unprecedented global uncertainty, volatility and risk. Be it in the public sector as governments build new supply chains to respond to the changing needs of citizens, or in the private sector as national and international markets face unparalleled disruption. The opportunity Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to optimise and transform their supply chain, operations, net zero and commercial and procurement operations. Leverage and expand your experience in innovation to be at the forefront of shaping leading practices. Develop and impart your experience on those you work with to help create the next generation of leaders. Develop your leadership and management ability as you work in cross-functional teams across our Consulting, People and Technology practices. Deepen your technical and sector knowledge by working alongside our clients in project teams. Work with cutting-edge technologies such as Robotic Process Automation, Artificial Intelligence, Internet Of Things (IOT) and Block Chain; and other leading technologies. We value curious thinkers who have the courage to lead, great communicators who don't take themselves too seriously, flexible collaborators who build relationships based on doing the right thing, and innovative problem-solvers who use their experience to ultimately find a better way. Your key responsibilities Our clients place considerable trust in us and our advice, and people who are passionate about going above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you'll balance internal and external responsibilities, comprising client, business development support, operational, team and personal development. Focus on our clients Build, maintain and strengthen relationships and be a trusted advisor in at least one area of supply chain i.e., operations, planning, procurement, manufacturing etc Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion Develop experience and relationships across several clients over time, often as part of a team from different parts of EY's world, whilst being able to maintain focus on current project delivery Develop our business Contribute to the development of proposals to showcase some of our leading practices Engage the market with thought leadership and public profile, and contribute to enhancing our methodologies Work across our internal sector and account field of play teams to develop your network, bringing our expertise to bear Drive operational excellence Support successful delivery of projects and workstreams as forecast to time and budget Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people Manage and nurture those who work with you and undertake career counselling responsibilities Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your experience Senior Managers must have practical experience from a Big 4 or Consultancy where you have developed your technical and management experience. Your experience will be valued across several sectors in a Big 4 or Consultancy background, with a key focus on Consumer Products & Retail, Energy & Resources, Manufacturing, Health & Life Sciences, and Telecommunication, Media & Entertainment. Our Senior Managers are required to possess good experience in at least one of the technical skills below and some experience across one or multiple others: Supply Chain Transformation End to end supply chain transformation, experience working on multiple transformation projects with considerable scope and scale. Demonstrable knowledge of working as part of the transformation including the design, setup and delivery including people, process and technological change. Digital Supply Chain / Supply Chain Technology Applying and implementing Supply Chain Technology, such as planning, manufacturing and procurement systems. Including next-generation supply chain technologies such as Robotic Process Automation, cognitive automation and AI. Supply Chain Planning Functional experience i.e. demand and supply planning, sales & operations planning, segmentation strategy, inventory optimisation and/or production scheduling. And technology experience, either from a Business Integrator, Systems Integrator or Industry role covering one or more of OMP, Kinaxis, o9, Aera, SAP IBP, Blue Yonder, and SAP S/4 HANA. Commercial & Procurement Strategic, operational or transactional procurement across the purchasing lifecycle. This includes procurement strategy, operating model, category management, strategic sourcing, contract management or the deployment of procurement technology and analytics. Specific focus areas are: managing complex end to end procurements; driving cost out of organisation's third party spend and conducting contract audits; and leveraging enterprise-level technology to standardise, automate and digitise various aspects of supply chain. Experience in deploying SAP Ariba is also being sought. Operating Model Transformation E2E operating model experience covering Op Model strategy and vision, design, transformation and implementation. Whether from an external consulting perspective or within an industry role. Supply Chain Strategy Operating Model design, segmentation strategy and inventory optimisation. Understanding the issues across the end-to-end supply chain, and potential solutions to improve performance. Qualifications Many of our Managers have professional body membership or qualifications e.g. Chartered Institute of Purchasing and Supply (CIPS), or International Association of Commercial & Contract Management (IACCM) or equivalent, but if you feel that you have skills which you believe would be additive to our team, please apply. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness.The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details

Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.

Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

At DCS Group, we're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone. We're now seeking a Customer Success Manager - Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead - Manufacturing, you'll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products. What You'll Do Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets. Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance. Assess customer product briefs for commercial feasibility and launch viability. Provide high level technical and product support to customers. Identify and target key customer contacts, building strong multi stakeholder relationships. Strengthen customer retention by building long term value and exit barriers. Maximise profitability through effective demand qualification, forecasting, and timescale management. Identify, qualify and convert new business and network opportunities. Build strong industry relationships to secure new client wins. Deliver collaborative end to end project management with internal and external teams. Pitch trend led, data driven product innovations to strategic partners. Conduct category reviews, market monitoring and trend analysis to support growth. What We're Looking For Proven experience in new business development and customer management. Strong commercial acumen with the ability to understand and act on customer needs. Excellent communication, relationship building and influencing skills. Technical understanding of manufacturing and production processes. Ability to interpret and present data with confidence. Strong Personal Care category understanding (desired). Ability to problem solve, identify challenges and propose effective solutions. Degree level education or equivalent experience in Manufacturing / Project Management. Why Join DCS Group? At DCS, we're proud of our dynamic, fast paced, and people first culture. You'll join a collaborative team in a business that invests in development, encourages innovation and supports long term career progression. We offer a great range of benefits including: Life Cover Pension Medical Cash Plan Cycle to Work Scheme Staff shop Join us and help shape the future of manufacturing excellence at DCS Group.