Job type: Full Time Department: Post Sales Work type: On-Site London, England, United Kingdom About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do ? The CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category. In this high-impact role, you'll get to: Craft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc. Engage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives Drive expansion and retention Plan strategically and execute on new initiatives/campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as conditions warrant Monitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team Maintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc. Proactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product Be highly creative in devising campaigns that inform and educate and engage customers on the latest product features Have an experimental and iterative approach to generate a continual and qualified pipeline of renewals Proactively identify and assess expansion opportunities You should apply if 10+ years of overall experience with at least 4 years experience in a CS role, preferably in early-stage startup(s) Ability to apply a good mix of strategic and analytical thinking, business acumen, operational discipline, and strong communication and collaboration skills A proactive go-getter capable of getting hands dirty and going from idea to execution and pushing the organization to change Experience in having a data-driven approach, optimizing for the right parameters on the go, and having strong execution capabilities Proven track record in managing multiple stakeholders, identifying key customers, and cross-org collaboration Strong knowledge of relevant CS tools/technologies shall be a plus An open mindset to build and execute with geographically distributed teams from the ground up that consistently deliver outstanding results At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).
Feb 04, 2026
Full time
Job type: Full Time Department: Post Sales Work type: On-Site London, England, United Kingdom About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do ? The CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category. In this high-impact role, you'll get to: Craft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc. Engage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives Drive expansion and retention Plan strategically and execute on new initiatives/campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as conditions warrant Monitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team Maintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc. Proactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product Be highly creative in devising campaigns that inform and educate and engage customers on the latest product features Have an experimental and iterative approach to generate a continual and qualified pipeline of renewals Proactively identify and assess expansion opportunities You should apply if 10+ years of overall experience with at least 4 years experience in a CS role, preferably in early-stage startup(s) Ability to apply a good mix of strategic and analytical thinking, business acumen, operational discipline, and strong communication and collaboration skills A proactive go-getter capable of getting hands dirty and going from idea to execution and pushing the organization to change Experience in having a data-driven approach, optimizing for the right parameters on the go, and having strong execution capabilities Proven track record in managing multiple stakeholders, identifying key customers, and cross-org collaboration Strong knowledge of relevant CS tools/technologies shall be a plus An open mindset to build and execute with geographically distributed teams from the ground up that consistently deliver outstanding results At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).
Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 04, 2026
Full time
Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Feb 04, 2026
Full time
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 04, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Get Staffed Online Recruitment Limited
Reading, Berkshire
Regional Sales Manager Packaging Location: Covering the South of England Salary: £55,000 £65,000 base, plus uncapped OTE Company: Leading UK manufacturer of innovative flexible packaging solutions Our client is seeking an ambitious and driven Regional Sales Manager to lead new business growth across the South of England. This is a high-impact role within a fast-growing manufacturer renowned for innovation, technical expertise, and a strong sustainability agenda. In this role, you will own a broad territory, developing new customer relationships and uncovering opportunities across multiple sectors. You will deliver tailored packaging solutions in close collaboration with internal teams including Operations, Technical, Co-Packing, and Marketing. This is an opportunity for a proactive hunter with strong technical or packaging sales experience to make a real commercial impact. The ideal candidate will have a proven track record in B2B sales, ideally within flexible packaging, manufacturing, print, or a technical product environment. You will have demonstrated success in winning new business, not just managing accounts, and experience navigating long sales cycles and complex customer requirements. You are a results-focused, ambitious professional with excellent new business development skills. You understand margins, pricing, and profitability, and are confident in presenting and closing deals. Strong stakeholder management and organisational skills will help you collaborate effectively across teams, while your tenacity, resilience, and customer-centric mindset will drive exceptional service and results.
Feb 04, 2026
Full time
Regional Sales Manager Packaging Location: Covering the South of England Salary: £55,000 £65,000 base, plus uncapped OTE Company: Leading UK manufacturer of innovative flexible packaging solutions Our client is seeking an ambitious and driven Regional Sales Manager to lead new business growth across the South of England. This is a high-impact role within a fast-growing manufacturer renowned for innovation, technical expertise, and a strong sustainability agenda. In this role, you will own a broad territory, developing new customer relationships and uncovering opportunities across multiple sectors. You will deliver tailored packaging solutions in close collaboration with internal teams including Operations, Technical, Co-Packing, and Marketing. This is an opportunity for a proactive hunter with strong technical or packaging sales experience to make a real commercial impact. The ideal candidate will have a proven track record in B2B sales, ideally within flexible packaging, manufacturing, print, or a technical product environment. You will have demonstrated success in winning new business, not just managing accounts, and experience navigating long sales cycles and complex customer requirements. You are a results-focused, ambitious professional with excellent new business development skills. You understand margins, pricing, and profitability, and are confident in presenting and closing deals. Strong stakeholder management and organisational skills will help you collaborate effectively across teams, while your tenacity, resilience, and customer-centric mindset will drive exceptional service and results.
Senior Graphic Designer Our client is seeking a talented Senior Graphic Designer to deliver a brilliant array of visual content that supports marketing and fundraising activity. This is an exceptional opportunity for a high-calibre graphic designer to take their career to the next level and use their extensive talents to build narrative and tell our client's amazing story. Location: Kent or Oxford (with hybrid working) Rewards: Salary of £45,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract: Permanent, full-time The Role As a Senior Graphic Designer, you will create, and lead others in the creation of exceptional visual design solutions that make our client's brand stand out, display their vision and engage with their audiences. Right now is an incredible time to join our client as they start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. You'll be a key part of this process, working closely with the fundraising and marketing teams to elevate their visual offering, develop creative designs that meet needs and drive awareness, and mentor and up-skill colleagues. Day-to-day, you'll create high-impact designs and visual work for both print and digital formats, pushing the brand forwards and supporting campaigns that increase donor income, brand awareness and reach. Leading campaign and content design, you'll deliver concept development and lead art direction, define and document design systems and brand standards and adopt and integrate new tools that will streamline and enhance our client's work. Additionally, you will - Facilitate creative workshops - Champion accessibility and inclusion in design - Act as brand guardian for consistency across UI/UX and traditional graphic design - Evaluate and integrate AI-assisted workflows and develop guidelines for use - Scope, brief, and quality-assure external suppliers - Mentor designers and content creators - Define and track creative campaign goals About You To join our client as a Senior Graphic Designer, you will need: - Significant professional experience in a multi-channel design role covering both print and digital, ideally within the charity or values-driven sector - Proven track record leading creative for integrated campaigns, from concept to delivery, working closely with fundraising and marketing teams - Experience establishing and maintaining design systems and brand governance across a growing organisation - Supplier management and quality assurance experience across print and digital production and confidence with specifications and proofs - Experience leading in accessibility standards and inclusive design principles to improve reach and impact - Experience working with an agile framework and familiarity with scrum and sprint methodologies - Expert user of Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects/Premiere) and familiarity with Figma or similar for components and libraries - Familiarity with AI-assisted creative tools (e.g., Adobe Firefly, Microsoft Co-Pilot) and their appropriate, ethical use - Degree-level qualification (or equivalent experience) in Graphic Design, Visual Communication, Interaction Design or related field The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £45,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme This is a rare opportunity to have real impact every day, deliver exciting visual campaigns that will support and drive our client's mission. You'll be the key component of their marketing and fundraising work, playing a lead role, setting the tone and driving the delivery whilst growing and developing your own skills and implementing exciting new tech and processes. What's more, you'll discover a wide range of reward schemes and benefits alongside the chance to help make a difference to communities around the world that are in need. Other organisations may call this role Lead Graphic Designer, Visual Communications Manager, Marketing Designer, Brand Visual Lead, or Visual Campaign Designer. So, if you're ready to create incredible visuals as a Senior Graphic Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 04, 2026
Full time
Senior Graphic Designer Our client is seeking a talented Senior Graphic Designer to deliver a brilliant array of visual content that supports marketing and fundraising activity. This is an exceptional opportunity for a high-calibre graphic designer to take their career to the next level and use their extensive talents to build narrative and tell our client's amazing story. Location: Kent or Oxford (with hybrid working) Rewards: Salary of £45,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract: Permanent, full-time The Role As a Senior Graphic Designer, you will create, and lead others in the creation of exceptional visual design solutions that make our client's brand stand out, display their vision and engage with their audiences. Right now is an incredible time to join our client as they start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. You'll be a key part of this process, working closely with the fundraising and marketing teams to elevate their visual offering, develop creative designs that meet needs and drive awareness, and mentor and up-skill colleagues. Day-to-day, you'll create high-impact designs and visual work for both print and digital formats, pushing the brand forwards and supporting campaigns that increase donor income, brand awareness and reach. Leading campaign and content design, you'll deliver concept development and lead art direction, define and document design systems and brand standards and adopt and integrate new tools that will streamline and enhance our client's work. Additionally, you will - Facilitate creative workshops - Champion accessibility and inclusion in design - Act as brand guardian for consistency across UI/UX and traditional graphic design - Evaluate and integrate AI-assisted workflows and develop guidelines for use - Scope, brief, and quality-assure external suppliers - Mentor designers and content creators - Define and track creative campaign goals About You To join our client as a Senior Graphic Designer, you will need: - Significant professional experience in a multi-channel design role covering both print and digital, ideally within the charity or values-driven sector - Proven track record leading creative for integrated campaigns, from concept to delivery, working closely with fundraising and marketing teams - Experience establishing and maintaining design systems and brand governance across a growing organisation - Supplier management and quality assurance experience across print and digital production and confidence with specifications and proofs - Experience leading in accessibility standards and inclusive design principles to improve reach and impact - Experience working with an agile framework and familiarity with scrum and sprint methodologies - Expert user of Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects/Premiere) and familiarity with Figma or similar for components and libraries - Familiarity with AI-assisted creative tools (e.g., Adobe Firefly, Microsoft Co-Pilot) and their appropriate, ethical use - Degree-level qualification (or equivalent experience) in Graphic Design, Visual Communication, Interaction Design or related field The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £45,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme This is a rare opportunity to have real impact every day, deliver exciting visual campaigns that will support and drive our client's mission. You'll be the key component of their marketing and fundraising work, playing a lead role, setting the tone and driving the delivery whilst growing and developing your own skills and implementing exciting new tech and processes. What's more, you'll discover a wide range of reward schemes and benefits alongside the chance to help make a difference to communities around the world that are in need. Other organisations may call this role Lead Graphic Designer, Visual Communications Manager, Marketing Designer, Brand Visual Lead, or Visual Campaign Designer. So, if you're ready to create incredible visuals as a Senior Graphic Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
A great opportunity has arisen for a Senior Group Finance Manager to join a fast-paced, entrepreneurial company based in Maidenhead. This role offers excellent progression opportunities within a fast-paced environment. Responsibilities: Support preparation of consolidated monthly management accounts and Board reporting packs. Assist with statutory accounts preparation, working with external auditors. Maintain internal controls and compliance frameworks across the Group. Support CFO in preparation of budgets, forecasts and cash flow models. Provide insightful variance analysis to drive performance and accountability across the portfolio. Assist in financial modelling for new investments and business cases. Take responsibility for day-to-day operational finance tasks where needed, ensuring smooth functioning of selected businesses within the portfolio. Build strong working relationships with outsourced finance teams and business unit leaders. Proactively identify process improvements and implement best practice across finance. Provide ad hoc analysis and decision support to the CFO and leadership team. Requirements: Qualified ACA / ACCA / CIMA with 3-5 years post qualified experience. Strong foundation in accounting, audit, or financial reporting. Some exposure to FP&A, management reporting or business partnering is desirable. Experience liaising with outsourced service providers or multiple stakeholders advantageous. Strong Excel and financial modelling capability. Excellent communication skills, able to explain financial matters clearly to non-finance stakeholders. Proactive, solutions-driven, with the ability to work independently and take ownership. Organised and adaptable, comfortable working across diverse business activities. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Feb 04, 2026
Full time
A great opportunity has arisen for a Senior Group Finance Manager to join a fast-paced, entrepreneurial company based in Maidenhead. This role offers excellent progression opportunities within a fast-paced environment. Responsibilities: Support preparation of consolidated monthly management accounts and Board reporting packs. Assist with statutory accounts preparation, working with external auditors. Maintain internal controls and compliance frameworks across the Group. Support CFO in preparation of budgets, forecasts and cash flow models. Provide insightful variance analysis to drive performance and accountability across the portfolio. Assist in financial modelling for new investments and business cases. Take responsibility for day-to-day operational finance tasks where needed, ensuring smooth functioning of selected businesses within the portfolio. Build strong working relationships with outsourced finance teams and business unit leaders. Proactively identify process improvements and implement best practice across finance. Provide ad hoc analysis and decision support to the CFO and leadership team. Requirements: Qualified ACA / ACCA / CIMA with 3-5 years post qualified experience. Strong foundation in accounting, audit, or financial reporting. Some exposure to FP&A, management reporting or business partnering is desirable. Experience liaising with outsourced service providers or multiple stakeholders advantageous. Strong Excel and financial modelling capability. Excellent communication skills, able to explain financial matters clearly to non-finance stakeholders. Proactive, solutions-driven, with the ability to work independently and take ownership. Organised and adaptable, comfortable working across diverse business activities. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Feb 04, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
The starting salary for this role is £70,975 to £78,002 per annum depending on experience based on a 36 hour working week. We are seeking a highly experienced and motivated Principal Property Lawyer to provide senior-level leadership of our property legal team and expert legal advice on complex and high value property matters. The Council adopts a hybrid working policy with flexible working arrangements which includes access to our offices in Reigate and Weybridge combined with remote or home working. As the manager of the team there is an expectation of office presence and bringing the team together in person. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31days after 5 years' service Option to buy up to 10 days of additional annual leave An Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, and shopping 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The team sits alongside other teams in the County's Legal Services. It supports the work of the County in relation to all aspects of land and property management. You will lead and manage a team of property lawyers and be the primary contact for a broad range of legal property (and related) issues to support the Council in the provision of its services. If you consider yourself to be an effective and dynamic individual, with experience of managing and supervising people and the ability to motivate others whilst working in a team, then you will likely be well suited to this role. The role will require: Experience of leading commercial property legal work Strong stakeholder management skills Ability to provide strategic, commercially focused and risk-based advice at pace An understanding of local government powers and governance and their application to transactional and advisory work Flexibility to prioritise workloads and provide commercial and solutions focused advice Exemplary client care and organisational skills Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: You are a Solicitor, Barrister or Fellow of CILEX with substantial experience of the law and practice in this area (5 years+ PQE or demonstrable equivalent) and eligible to practise in England and Wales with a current practicing certificate issued by the relevant regulatory authority Ability to lead and represent Legal Services and deputise for the Assistant Director Experience of managing a team Experience of working with clients at all levels and ability to give clear, accurate and solutions focused advice Ability to take on urgent, and sometimes unfamiliar, matters at short notice Ability to manage competing priorities to achieve client deadlines. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. This advert closes at 23:59 on 22nd February 2026 with interviews to follow. If you are looking for a role which is both varied and interesting with an opportunity to develop your existing skills and employment experience by working in local government, please click the apply button below to submit your application. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Feb 04, 2026
Full time
The starting salary for this role is £70,975 to £78,002 per annum depending on experience based on a 36 hour working week. We are seeking a highly experienced and motivated Principal Property Lawyer to provide senior-level leadership of our property legal team and expert legal advice on complex and high value property matters. The Council adopts a hybrid working policy with flexible working arrangements which includes access to our offices in Reigate and Weybridge combined with remote or home working. As the manager of the team there is an expectation of office presence and bringing the team together in person. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31days after 5 years' service Option to buy up to 10 days of additional annual leave An Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, and shopping 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The team sits alongside other teams in the County's Legal Services. It supports the work of the County in relation to all aspects of land and property management. You will lead and manage a team of property lawyers and be the primary contact for a broad range of legal property (and related) issues to support the Council in the provision of its services. If you consider yourself to be an effective and dynamic individual, with experience of managing and supervising people and the ability to motivate others whilst working in a team, then you will likely be well suited to this role. The role will require: Experience of leading commercial property legal work Strong stakeholder management skills Ability to provide strategic, commercially focused and risk-based advice at pace An understanding of local government powers and governance and their application to transactional and advisory work Flexibility to prioritise workloads and provide commercial and solutions focused advice Exemplary client care and organisational skills Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: You are a Solicitor, Barrister or Fellow of CILEX with substantial experience of the law and practice in this area (5 years+ PQE or demonstrable equivalent) and eligible to practise in England and Wales with a current practicing certificate issued by the relevant regulatory authority Ability to lead and represent Legal Services and deputise for the Assistant Director Experience of managing a team Experience of working with clients at all levels and ability to give clear, accurate and solutions focused advice Ability to take on urgent, and sometimes unfamiliar, matters at short notice Ability to manage competing priorities to achieve client deadlines. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. This advert closes at 23:59 on 22nd February 2026 with interviews to follow. If you are looking for a role which is both varied and interesting with an opportunity to develop your existing skills and employment experience by working in local government, please click the apply button below to submit your application. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Fire & Security Business Development Manager Location: London & Surrey Salary: 50,000 - 65,000 DOE + package Company car / allowance included A well-established and highly respected Fire & Security systems provider is seeking an experienced Business Development Manager to support continued growth across London and Surrey. This is a key role combining management of existing client relationships with the ability to open new doors and win business across the Fire & Security sector. Role Overview The successful candidate will take ownership of a defined territory, inheriting an existing client base while actively developing new business opportunities. Working closely with internal technical and operational teams, you will provide compliant, value-driven Fire & Security solutions to a diverse client portfolio. This role suits a commercially astute individual who is comfortable operating both strategically and hands-on within the competitive London and Surrey markets. Key Responsibilities Manage and develop an existing portfolio of Fire & Security clients Identify, pursue, and secure new business opportunities Build strong relationships with: End users Facilities Management companies M&E contractors Consultants and specifiers Promote Fire & Security solutions including: Fire Detection & Alarm Systems CCTV Access Control Intruder Alarm Systems Integrated Fire & Security solutions Conduct client meetings, site visits, and surveys Prepare and present proposals, quotations, and tenders Work closely with project delivery teams to ensure smooth handover Maintain CRM data, sales forecasts, and pipeline reporting Stay informed on industry standards, regulations, and market trends Candidate Profile Proven experience in Fire & Security business development or sales Strong technical understanding of Fire and/or Electronic Security systems Experience managing existing accounts as well as generating new business Established contacts within London & Surrey advantageous Confident communicator with strong negotiation skills Self-motivated, organised, and results-driven YOU MAY BE A; Junior Fire & Security Engineer, Trainee Fire & Security Engineer, Fire Alarm Engineer, Security Engineer, Service Engineer, Installation Engineer, Electrical Engineer, Apprentice Engineer INDAV
Feb 04, 2026
Full time
Fire & Security Business Development Manager Location: London & Surrey Salary: 50,000 - 65,000 DOE + package Company car / allowance included A well-established and highly respected Fire & Security systems provider is seeking an experienced Business Development Manager to support continued growth across London and Surrey. This is a key role combining management of existing client relationships with the ability to open new doors and win business across the Fire & Security sector. Role Overview The successful candidate will take ownership of a defined territory, inheriting an existing client base while actively developing new business opportunities. Working closely with internal technical and operational teams, you will provide compliant, value-driven Fire & Security solutions to a diverse client portfolio. This role suits a commercially astute individual who is comfortable operating both strategically and hands-on within the competitive London and Surrey markets. Key Responsibilities Manage and develop an existing portfolio of Fire & Security clients Identify, pursue, and secure new business opportunities Build strong relationships with: End users Facilities Management companies M&E contractors Consultants and specifiers Promote Fire & Security solutions including: Fire Detection & Alarm Systems CCTV Access Control Intruder Alarm Systems Integrated Fire & Security solutions Conduct client meetings, site visits, and surveys Prepare and present proposals, quotations, and tenders Work closely with project delivery teams to ensure smooth handover Maintain CRM data, sales forecasts, and pipeline reporting Stay informed on industry standards, regulations, and market trends Candidate Profile Proven experience in Fire & Security business development or sales Strong technical understanding of Fire and/or Electronic Security systems Experience managing existing accounts as well as generating new business Established contacts within London & Surrey advantageous Confident communicator with strong negotiation skills Self-motivated, organised, and results-driven YOU MAY BE A; Junior Fire & Security Engineer, Trainee Fire & Security Engineer, Fire Alarm Engineer, Security Engineer, Service Engineer, Installation Engineer, Electrical Engineer, Apprentice Engineer INDAV
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Feb 04, 2026
Full time
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Administration Manager Leatherhead Up to 52,630 p/annum + benefits package 500pcm Vehicle Allowance - driver / car owner needed Our client is a very established family-owned business, with contracts, clients and customers throughout the UK. They are looking to fill a senior leadership role with real influence to join them on their future growth plans. We are seeking an experienced Administration Manager to lead and oversee their M&E administration function across multiple workstreams, including Compliance, Repairs, Installations and Scheduling. The Role You will provide strong leadership to Team Managers and administration teams, ensuring efficient, consistent and high-quality administrative processes from first customer contact through to job completion. This role focuses on people leadership, performance management and continuous improvement. Key Responsibilities Lead, coach and develop Team Managers and large admin teams Drive performance, engagement and accountability Ensure smooth end-to-end administrative processes Work closely with Contact Centre and Operational teams Analyse performance data and implement process improvements Ensure compliance with company, contractual and regulatory standards About You Proven experience in a senior administration, operations or service management role Strong people leadership and performance management skills Analytical, organised and solutions-focused Confident communicator, comfortable working at senior level Experience in property services or M&E desirable but not essential Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15373
Feb 04, 2026
Full time
Administration Manager Leatherhead Up to 52,630 p/annum + benefits package 500pcm Vehicle Allowance - driver / car owner needed Our client is a very established family-owned business, with contracts, clients and customers throughout the UK. They are looking to fill a senior leadership role with real influence to join them on their future growth plans. We are seeking an experienced Administration Manager to lead and oversee their M&E administration function across multiple workstreams, including Compliance, Repairs, Installations and Scheduling. The Role You will provide strong leadership to Team Managers and administration teams, ensuring efficient, consistent and high-quality administrative processes from first customer contact through to job completion. This role focuses on people leadership, performance management and continuous improvement. Key Responsibilities Lead, coach and develop Team Managers and large admin teams Drive performance, engagement and accountability Ensure smooth end-to-end administrative processes Work closely with Contact Centre and Operational teams Analyse performance data and implement process improvements Ensure compliance with company, contractual and regulatory standards About You Proven experience in a senior administration, operations or service management role Strong people leadership and performance management skills Analytical, organised and solutions-focused Confident communicator, comfortable working at senior level Experience in property services or M&E desirable but not essential Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15373
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Feb 04, 2026
Full time
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Feb 04, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform. What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
Feb 04, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform. What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
We're recruiting a Service Development Manager (Great Estates) to lead a major, high-profile, cross-departmental programme focused on improving outcomes for residents across council estates. This is a senior programme and project leadership role, responsible for delivering complex service improvement and change initiatives that make a measurable difference to communities. The role works closely with Cabinet Members, senior officers and partners, operating in a politically sensitive and stakeholder-rich environment. The Role Lead the delivery of the Great Estates programme and associated strategic change projects. Provide senior leadership and oversight of complex, cross-departmental programmes and workstreams. Develop, manage and deliver programme and project plans to agreed timescales, budgets and quality standards. Advise, support and report to a senior Programme Board including Cabinet Members, Directors and Heads of Service. Commission and lead projects linked to estate improvement, including physical works, environment, wellbeing, social integration and community safety. Engage and consult with residents and stakeholders from project inception through to delivery. Ensure robust performance management, outcome measurement, financial control and risk management across all projects. Monitor progress, manage issues and risks and maintain delivery momentum. Commission and manage external providers and partnerships, supporting effective inter-agency working. Act as a specialist adviser to senior decision-making bodies, preparing and presenting reports to Cabinet, Boards and Scrutiny. Lead procurement and commissioning activity for projects with values of up to £3m. Support organisational culture change and service redesign linked to programme objectives. Key Requirements Extensive experience delivering significant service improvement or change programmes within a large public or voluntary sector organisation. Strong project and programme management experience within complex organisations. Proven experience working in politically sensitive environments with elected Members and senior stakeholders. Experience managing budgets, risks and governance arrangements for major programmes. Strong resident and stakeholder engagement experience, including working with diverse communities. Experience commissioning and managing external providers and partnerships. Ability to analyse complex information, identify risks and develop practical solutions. Excellent written and verbal communication skills, including reporting to senior audiences. Ability to manage multiple priorities and deliver to tight deadlines. Willingness to work flexibly, including occasional evening or on-site working. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role aligns with your experience but not the rate, location or timing, please feel free to send us your CV anyway. We regularly recruit for similar service development, programme management and housing transformation roles across the UK and would be happy to speak with you confidentially. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
Feb 04, 2026
Contractor
We're recruiting a Service Development Manager (Great Estates) to lead a major, high-profile, cross-departmental programme focused on improving outcomes for residents across council estates. This is a senior programme and project leadership role, responsible for delivering complex service improvement and change initiatives that make a measurable difference to communities. The role works closely with Cabinet Members, senior officers and partners, operating in a politically sensitive and stakeholder-rich environment. The Role Lead the delivery of the Great Estates programme and associated strategic change projects. Provide senior leadership and oversight of complex, cross-departmental programmes and workstreams. Develop, manage and deliver programme and project plans to agreed timescales, budgets and quality standards. Advise, support and report to a senior Programme Board including Cabinet Members, Directors and Heads of Service. Commission and lead projects linked to estate improvement, including physical works, environment, wellbeing, social integration and community safety. Engage and consult with residents and stakeholders from project inception through to delivery. Ensure robust performance management, outcome measurement, financial control and risk management across all projects. Monitor progress, manage issues and risks and maintain delivery momentum. Commission and manage external providers and partnerships, supporting effective inter-agency working. Act as a specialist adviser to senior decision-making bodies, preparing and presenting reports to Cabinet, Boards and Scrutiny. Lead procurement and commissioning activity for projects with values of up to £3m. Support organisational culture change and service redesign linked to programme objectives. Key Requirements Extensive experience delivering significant service improvement or change programmes within a large public or voluntary sector organisation. Strong project and programme management experience within complex organisations. Proven experience working in politically sensitive environments with elected Members and senior stakeholders. Experience managing budgets, risks and governance arrangements for major programmes. Strong resident and stakeholder engagement experience, including working with diverse communities. Experience commissioning and managing external providers and partnerships. Ability to analyse complex information, identify risks and develop practical solutions. Excellent written and verbal communication skills, including reporting to senior audiences. Ability to manage multiple priorities and deliver to tight deadlines. Willingness to work flexibly, including occasional evening or on-site working. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role aligns with your experience but not the rate, location or timing, please feel free to send us your CV anyway. We regularly recruit for similar service development, programme management and housing transformation roles across the UK and would be happy to speak with you confidentially. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
Job Application for Legal Counsel, Prime Brokerage & Trading Legal at Man Group About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at As at 30 September 2025 Job Profile Summary: The Prime Brokerage &Trading Legal team is part of the wider in-house legal department at Man. The team consists of lawyers and paralegals based in London and New York. The Team operates a model that strategically leverages external counsel for transactional execution work, enabling in-house lawyers to focus on higher-value advisory functions. This includes providing strategic legal guidance to the business, managing key counterparty relationships, and ensuring the investment management teams receive timely, commercially focused legal advice on complex trading matters and regulatory developments. Your role as Legal Counsel will involve working with all team members to accomplish the team's core legal and advisory responsibilities. A key component of this role is developing and maintaining relationships with senior members of the investment management teams and third party service providers, acting as a trusted legal adviser to the business. Responsibilities: Working on new fund launches with various teams internally, including but not limited to product structuring, operations, compliance fund lawyers, portfolio managers and key business stakeholders. You will be responsible for coordinating and overseeing the trading relationships for funds with major financial institutionsensuring their risk and legal teams understand the legal structure of the funds, the strategy and the roles and responsibilities of the investment manager. Providing strategic legal oversight of various trading documentation with trading counterparties, including ISDA/CSA, repurchase and stock lending agreements, futures and OTC clearing agreements, prime brokerage agreements, custody agreements and other bespoke trading documentation. This includes managing external counsel on transactional matters and escalating complex or novel issues for in-house resolution. Advising the business with respect to new fund structures, trading in new jurisdictions (for example, accessing the Chinese markets via QFII, Stock Connect or Bond Connect) and any legal issues that may arise relating to the trading activities of Man's funds. Building and maintaining relationships with Man's trading counterparties, including attending industry events, regulatory updates and client functions. Leading projects to address regulatory developments, documentary requirements and regulatory issues affecting a broad range of funds in multiple jurisdictions. Recent regulatory projects the team has worked on have been related to the QFC stay rules, EMIR uncleared margin rules, and MIFID II. Liaising with and maintaining good working relationships with key stakeholders in the business and delivering regular updates regarding legal services and strategic legal matters. Key Skills & Experience: Legally qualified with in-house experience at a bank / hedge fund or securities law background. You will ideally have 3-5 years' PQE but we will consider other applicants with relevant experience. Team player with excellent communication and project management skills capable of dealing with large financial institutions and hedge fund managers Excellent organisational skills required to manage multiple workstreams simultaneously, including oversight of external counsel and coordination of internal stakeholders Highly motivated, able to show initiative and work with minimal supervision Strong advisory and commercial judgment, with the ability to provide pragmatic legal guidance to senior business stakeholders Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual Mankind days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer.
Feb 04, 2026
Full time
Job Application for Legal Counsel, Prime Brokerage & Trading Legal at Man Group About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at As at 30 September 2025 Job Profile Summary: The Prime Brokerage &Trading Legal team is part of the wider in-house legal department at Man. The team consists of lawyers and paralegals based in London and New York. The Team operates a model that strategically leverages external counsel for transactional execution work, enabling in-house lawyers to focus on higher-value advisory functions. This includes providing strategic legal guidance to the business, managing key counterparty relationships, and ensuring the investment management teams receive timely, commercially focused legal advice on complex trading matters and regulatory developments. Your role as Legal Counsel will involve working with all team members to accomplish the team's core legal and advisory responsibilities. A key component of this role is developing and maintaining relationships with senior members of the investment management teams and third party service providers, acting as a trusted legal adviser to the business. Responsibilities: Working on new fund launches with various teams internally, including but not limited to product structuring, operations, compliance fund lawyers, portfolio managers and key business stakeholders. You will be responsible for coordinating and overseeing the trading relationships for funds with major financial institutionsensuring their risk and legal teams understand the legal structure of the funds, the strategy and the roles and responsibilities of the investment manager. Providing strategic legal oversight of various trading documentation with trading counterparties, including ISDA/CSA, repurchase and stock lending agreements, futures and OTC clearing agreements, prime brokerage agreements, custody agreements and other bespoke trading documentation. This includes managing external counsel on transactional matters and escalating complex or novel issues for in-house resolution. Advising the business with respect to new fund structures, trading in new jurisdictions (for example, accessing the Chinese markets via QFII, Stock Connect or Bond Connect) and any legal issues that may arise relating to the trading activities of Man's funds. Building and maintaining relationships with Man's trading counterparties, including attending industry events, regulatory updates and client functions. Leading projects to address regulatory developments, documentary requirements and regulatory issues affecting a broad range of funds in multiple jurisdictions. Recent regulatory projects the team has worked on have been related to the QFC stay rules, EMIR uncleared margin rules, and MIFID II. Liaising with and maintaining good working relationships with key stakeholders in the business and delivering regular updates regarding legal services and strategic legal matters. Key Skills & Experience: Legally qualified with in-house experience at a bank / hedge fund or securities law background. You will ideally have 3-5 years' PQE but we will consider other applicants with relevant experience. Team player with excellent communication and project management skills capable of dealing with large financial institutions and hedge fund managers Excellent organisational skills required to manage multiple workstreams simultaneously, including oversight of external counsel and coordination of internal stakeholders Highly motivated, able to show initiative and work with minimal supervision Strong advisory and commercial judgment, with the ability to provide pragmatic legal guidance to senior business stakeholders Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual Mankind days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer.
