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Job Title: Client Service Delivery, Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team who are responsible for the delivery of infrastructure and cloud services to our clients. Our team is based and operates out of our Birmingham UK Office. If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. Key Responsibilities Service Delivery Management Own the end-to-end service delivery ensuring SLA compliance to the client contract. Participate in developing and implementing strategies for integrating AI and automation into IT operations to enhance efficiency and performance. Work with all teams and people involved in delivery of the service including IT infrastructure, end client, service management and service owners to ensure timely and efficient service delivery within the agreed cost model. Act as the primary escalation point for all service related issues. Manage vendor relationships and ensure third party services align with business objectives. Be part of an on call rota. Client Communication Be the primary point of contact for your client(s) for all service delivery matters. Communicate service updates, changes, and incident resolutions to clients in a clear and timely manner. Build and maintain strong client relationships to enhance overall client satisfaction. Service Improvement Identify opportunities for service improvement and work with the end client to implement. Analyse service performance metrics providing insights for continuous improvement and upsell opportunities. Lead and implement AI driven monitoring tools to proactively identify and resolve system issues, ensuring optimal performance and uptime. Utilize AI and machine learning to predict, prevent, and manage incidents, reducing downtime and improving response times where possible. Define and track key performance indicators (KPIs) to measure the impact of AI Ops initiatives on operational efficiency and business outcomes. Drive continuous improvement by leveraging AI to identify areas for optimization and implementing solutions. Analyze large volumes of operational data to identify trends, anomalies, and opportunities for improvement using AI powered tools. Documentation and Reporting Maintain accurate records of service agreements, client communications, incident reports and operational runbooks. Produce service delivery performance reports to the agreed client schedule, highlighting key performance indicators such as SLA compliance, Availability and service improvements. Team Collaboration Work effectively as part of the Service Delivery team ensuring alignment with our client's and company goals and objectives. Develop your sharing knowledge and experience to develop learning and experience. Work closely with cross functional teams, including IT, DevOps, and business units, to align AI Ops initiatives with organisational goals. Educate teams on AI Ops tools and methodologies, fostering a culture of innovation and adaptability. Develop organisational AI capabilities by identifying skill gaps, providing training, and fostering a culture of AI adoption and innovation across teams. Risk Management Identify potential risks or issues in service delivery and work proactively to remove or mitigate where needed. Compliance Work with security and compliance and when needed supporting annual audits. Providing operational details aligned to the applicable regulatory requirements. Automation & Tooling Lead efforts to automate repetitive tasks and workflows, enabling teams to focus on higher value activities. Evaluate, select, and implement AI Ops tools and platforms that align with the organization's needs and objectives. Ideally, you'll have: Experience in a Service Delivery and AI Operations in managing Infrastructure and Cloud services. Hands on experience with AI Ops platforms, such as Dynatrace, ServiceNow AI Ops. Experience and knowledge of IT Managed Services frameworks and processes. A good technical background along with experience in managing technical teams, internal and external. Client Data Protection knowledge and awareness. Ideally with experience in managing and maintaining a Client Data Protection Plan, including security controls. Strong key stakeholder relationship skills. Eligibility for UK Government security clearance. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Do you enjoy procurement? Are you looking to work in a fast paced environment? Do you want to be part of a growing award winning technology company? We are seeking a Buyer to join our Procurement team. We are looking for someone to work as part of the Purchasing team to provide internal support and information to sales and other departments where applicable. Key tasks will involve Complete actions delegated from Purchasing Director and Head of Purchasing Update forecasting on designated product portfolio Tracking shipments to ensure timely arrival of stock Communicate delivery discrepancies / shortages to suppliers Analysis of key stock and slow or non moving stock Maintaining relationships with suppliers while negotiating specs, prices and deadlines Update price files on a monthly basis Work with sales to ensure customer required dates are achieved Create product codes within MRP system, ensuring these reflect accurate descriptions, cost and applicable fields Input direct ship purchase orders/serial numbers into the MRP system on a daily basis Responsible for commercials such as deal registrations, special bid pricing, negotiation and rebates Comply with the company's internal management systems and safety procedures Support the company's corporate social responsibility strategy To undertake any other ad hoc duties or projects as requested by the reporting manager Qualifications The suitable candidate will have a GCSE level qualification in English and Mathematics, strong IT skills using Microsoft Office and being capable of coordinating multiple complex activities simultaneously. They will also have a strong set of analytical skills being able to spot opportunities and risks within datasets as well as being capable of coordinating multiple complex activities simultaneously. It is also desired but not essential to have the ability to organise and prioritise work efficiently and accurately. Have a high level of attention to detail and the ability to work independently. Also having Database and Excel experience using Pivot tables and VLOOKUP functions are desired. Full training will be provided. Job details This is a full time position - 37 hours per week. The working days are Monday to Friday. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender re assignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on

.Senior Administrative Assistant page is loaded Senior Administrative Assistantlocations: London, Warwick Courttime type: Full timeposted on: Posted Todayjob requisition id: 80486At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.Join us for the opportunity to grow and make a difference in ways that matter to you.Role Summary:The Administrative Assistant will provide direct and high-level support to one or more senior leaders and/or senior individual contributors. This role requires a strong sense of confidentiality, discretion, and diplomacy, particularly when managing sensitive information and implementing new processes or policies. The Administrative Assistant may guide less experienced staff and is expected to collaborate seamlessly with colleagues to ensure consistent support and coverage across the team.Key Responsibilities:- Manage a variety of moderately complex and confidential administrative tasks that require a good understanding of organizational policies and procedures.- Screen and respond to calls and visitors, handling routine as well as more intricate inquiries with professionalism and efficiency.- Schedule and maintain calendars for appointments, meetings, and travel, often anticipating the needs of the leaders they support and addressing issues proactively.- Support the planning and execution of meetings, seminars, workshops, and conferences, including coordinating logistics, preparing materials, liaising with participants and vendors, and managing all details to ensure successful execution.- Assist with special projects and provide support across multiple teams, including participating in specific workstreams as needed.- Conduct research, compile and analyze data, and summarize findings for reports and correspondence on behalf of senior leaders.- Keep databases and share sites current, ensuring data accuracy and timely dissemination of information.- Coordinate executive meetings by managing all logistics (such as reserving locations, arranging catering, and handling security), collecting and organizing meeting materials, preparing agendas, recording meeting minutes, and tracking attendance.- Prepare various correspondences, memoranda, reports, and manage documentation such as expenses and vouchers. May also distribute meeting minutes and handle general filing duties.- Deliver comprehensive onboarding support for hiring managers, candidates, and new hires-scheduling interviews, arranging introductions with team members, securing workspace and equipment, and processing access requests.- Organize and provide logistical support for department-wide events including all-hands meetings, year-end celebrations, retirements, and milestone recognitions.Qualifications:Required:- Bachelor's degree or equivalent combination of education and relevant work experience.- Minimum of 3 years' relevant administrative experience.Preferred:- At least 5 years of experience supporting C-suite executives is highly desirable.- Experience with project management, workflow development, reporting, or digital administrative tools is a strong plus.Skills:- Exceptional verbal, written, and interpersonal communication abilities.- Outstanding organizational and time management skills, with a focus on customer service and operational excellence.- Proactive approach with the ability to anticipate needs, demonstrate initiative, and build trust with executives and team members.- Strong analytical, critical thinking, and problem-solving abilities, with high attention to detail and accuracy-especially when reviewing complex or messy data.- High proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint), MS Apps (Planner, Forms, Power Automate, Power BI), as well as Teams, Zoom, and Adobe tools.This role is eligible for hybrid work, with up to one day a week from home Commitment to Diversity, Equity, and Inclusion: At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there! As the Driver Operations Manager, you will be in charge of growing and retaining our supply for our UK operations. Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform. What you'll do: Driver acquisition and onboarding: constantly maintain an oversupplying effort by keeping a healthy and efficient process for driver acquisition and onboarding. Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver partners across the UK. Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues. Performance: constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions. Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions. Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively. What we seek: Leadership skills to deal with a large and diverse Lalamove community. Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality. Strong integrity to make the best decisions for the company in every situation and stand firm without compromising. Data-driven to identify leverages and make the best decisions for the business in every situation. Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication. Requirements: Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment. Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals. Experience in managing complex, cross functional projects, plus if have experience working closely with regional or headquarter teams. Knowledge and understanding of mobile and web technologies. Positive & open minded, result oriented with strong business acumen. Good command of both written and spoken English.

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership. Lime is hiring an Operations Manager, Compliance to join our team and lead key initiatives that shape the future of shared mobility in London. In this role, you will own the strategy and execution of projects focused on parking compliance, street operations, and public space management, ensuring our service operates safely, efficiently, and in full alignment with city expectations. You'll develop and implement strategic, data-driven operational plans that improve parking performance, fleet placement, reduce clutter, and enhance both rider and community experience, while partnering closely with Government Relations, Product, and broader Operations teams to deliver solutions that scale. We're looking for a strategic, data-driven, and hands on operator who thrives at the intersection of policy, operations, and execution. The ideal candidate combines strong analytical and problem-solving skills with the ability to influence outcomes and drive cross functional collaboration. You'll proactively identify risks and opportunities, lead high impact projects, and design processes that balance regulatory requirements with business objectives, all while championing a clean, compliant, and best in class service on city streets. This is a warehouse based position that requires an onsite presence Monday through Friday. What You'll Do: Lead the design and execution of strategic, data driven initiatives to improve parking compliance, fleet placement, and street operations, ensuring Lime delivers a safe, efficient, and city aligned service. Build and maintain dashboards and reporting tools that give leadership real time visibility into compliance performance, operational efficiency, and key city metrics. Analyse large and complex datasets to identify inefficiencies, uncover missed opportunities, and develop actionable strategies that enhance utilisation, reduce clutter, and improve rider and community experience. Drive operational optimisation by translating data insights into process improvements and best practices that raise performance standards, reduce costs, and improve compliance outcomes. Maintain a deep understanding of regulatory requirements and operational standards, ensuring all field and parking activities meet or exceed city expectations and legal obligations. Identify and mitigate key business risks by developing proactive controls, improving processes, and embedding compliance into daily operations and long term strategies. Collaborate cross functionally with Government Relations, Product, Legal, and Operations teams to align on priorities, influence city policy, and deliver scalable, compliant solutions. Act as a strategic advisor to leadership, presenting clear, data backed recommendations that inform investment decisions, guide operational planning, and support future growth. About You: 4+ years of experience in operations management, industrial & systems engineering, logistics, transportation, supply chain, data analytics or a related field. Experience managing teams in a fast paced, dynamic environment. 1 year of experience guiding a team including providing coaching and performance management. Strong data analysis skills: intermediate to advanced Excel/Google Sheets skills. Demonstrated ability to manage projects from inception to execution. Knowledge of how a P&L functions. Ability to understand metrics and KPIs and the levers to pull to drive results. Analytically minded with a strong understanding of real time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports. Ability to thrive in a hands on, problem solving environment with a high degree of self direction. Excellent communication and stakeholder management skills. If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.

Head of Region Performance Optimization EMEA Professional Services London TL;DR: We are looking for experienced regional leaders with demonstrable impact within the Payments sector. This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role Adyen is looking for a senior regional leader to own and scale Performance Optimization across EMEA. In this role, you will be accountable for regional strategy, merchant impact, and team performance, while acting as a strategic partner to Product and Commercial leadership. You will lead a multi-country organization, shape future capabilities, and ensure Performance Optimization delivers measurable value for merchants across the payment lifecycle. This is a manager-of-managers role with broad regional ownership and significant leadership impact. What You'll Do Own Performance Optimization strategy and outcomes across EMEA Partner closely with Product to influence roadmaps and translate product innovation into merchant value Lead and develop managers and teams across multiple countries and disciplines Proactively plan skills, capacity, and locations to meet evolving business needs Drive high performance through clear expectations, coaching, and performance management Act as the senior regional escalation point for complex operational challenges Represent Performance Optimization with senior stakeholders across the region Who You Are Senior leader with experience managing managers in a regional or global environment Strong partner to Product and cross-functional stakeholders Proven at building and scaling teams with evolving capabilities Comfortable motivating teams, driving accountability, and addressing underperformance Clear communicator with executive presence and strong ownership mindset Thrives in fast-paced, ambiguous environments and values simplicity and speed Why Join Adyen High-impact regional leadership role with true ownership Opportunity to shape how Performance Optimization is delivered at scale Work closely with Product and senior leadership on strategic initiatives Collaborative, global culture with room to build and grow Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don't be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam or London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!

on a mission to unleash the power of content you in? We've got the brands, we've got the stars, we've got the power to achieve our mission to entertain the planet - now all we're missing is YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter - both for our audiences and our employees - and aim to leave a positive mark on culture. Is this the role for you? The Workplace Manager will support the effective delivery of all soft services operations including EHS compliance, events management, third party contract management, procurement, office moves, projects, asset management, GRE communications, landlord liaison, building fabric and equipment maintenance. Paramount's aim is to provide an inclusive and exceptional workplace experience for all employees. This role will be responsible for ensuring that the services provided reflect the needs of the business and actively represent and promote Paramount's company values. This role will focus on customer centric solutions, developing excellent relationships, seeking to understand requirements and exceeding expectations. What will you be doing? The responsibilities of this position include, but are not limited to, the following: Assist with development of the EHS System, ensuring that policies and arrangements are regularly reviewed and updated to ensure legal compliance. Active involvement in Paramount's sustainability programme, supporting achievement of Carbon Net Zero by 2030 and ensuring that reporting is suitably defined and delivered. Provision of internal events support and coordination, assisting with production of event management plans, catering, cleaning and H&S requirements. Monitor, review and develop third party contracts for the following services: Reception, concierge and helpdesk Cleaning, waste management and pest control Staff catering, hospitality and events Mail and couriers Assist with procurement and formal competitive tendering/benchmarking of contracted services and supplies to ensure cost efficiency and best value. Assist with the OPEX and CAPEX budgets for London, by parking POs, tracking spend and assisting with construction of the annual budget submission. Assist with projects as required, including communication with internal stakeholders and supervision of external and internal support services, ensuring cost efficiency and timely delivery. Management of offsite storage contracts, including regular reviews of inventory, retention policy compliance and destruction or disposal to ensure cost efficiency. Coordinate and continuously review departmental storage requirements across the Hawley complex with a view to rationalising and making best use of real estate. Manage inventory for all furniture assets and coordinate installations, including the supervision of external and internal resources. Coordination of commercial kitchen equipment and servicing requirements and building maintenance scheduling. Coordination of UK GRE communications across all Hawley specific platforms, plus the company intranet, including menus, emergency messaging, service updates and initiatives. Mentor and develop the Workplace Coordinators, through day to day guidance and direction, 1:1 review sessions and continuous feedback. Act as interface between UK GRE, the Productions and Studios Teams, attending regular meetings with the Studio Manager and providing support as required. Liaison with UK Employee Resource Groups, attending regular meetings and actively supporting initiatives as required. Assist with landlord liaison including reporting of issues and scheduling of planned maintenance works within the Landlord's demise. Maintain effective professional relationships with all UK support departments including Security, Technology, Legal, HR and Finance to fulfil job responsibilities. Schedule and facilitate a quarterly Service Partners Forum to ensure effective collaboration, information sharing, problem solving and a strong 'One Team' ethos. What are we looking for? EXPERIENCE Proven experience of working as part of a Facilities Management/ Real Estate team. Proven experience of managing 3rd party contracts. Proven experience of managing OPEX and CAPEX budgets. Proven experience of managing projects. Proven experience of managing direct report staff. SKILLS Excellent communication skills, both written and verbal. Ability to build effective relationships at all levels. Detail orientated, excellent prioritisation ability and strong organisation skills. Flexible with the ability to work under pressure and to tight deadlines. Enthusiastic but calm under pressure, with a common sense approach. Committed, reliable and capable of working well both independently and as part of a team. Ability to deal with confidential information discreetly. Strong interpersonal skills and good team player. Highly motivated, committed and enthusiastic. Creative problem solving ability. TRAINING 2 years + experience in a managerial capacity. Formal Facilities Management qualification such as IWFM, RICS, CPD. IOSH Managing Safety or NEBOSH qualification. Proficient user of MS Office, Word, Excel, PowerPoint, SAP. Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions. What We Offer: Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: Generous paid time off. An exciting and fulfilling opportunity to be part of one of Paramount's most dynamic teams. Opportunities for both on site and virtual engagement events. Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace. Explore life at Paramount: Paramount is an equal opportunity employer (EOE) including disability/vet. At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. If you have any difficulties in applying or require access needs arising from a mobility or any other impairment please let us know by emailing or calling . We can then ensure your experience and visit is as smooth and enjoyable as possible.

Job Description Security Engineer Role Location - Any Accenture UK location Salary: Competitive (based on experience) Level: Accenture will be hiring at Associate Manager level Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which typically requires 5 years continuous UK address history usually including no periods of 30 consecutive days or more spent outside of the UK and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement Our Engineering practice is a growing community of industry leading experts, covering Security Engineering, DevOps, Software Engineering and Quality Engineering. The Engineering practice prides itself on quality development practices and solving highly complex client problems whilst also providing a safe environment for engineering talent to grow and learn within the organisation. As part of our Security Engineering team, you will be exposed to the latest technologies in a mixture of environments ranging from cloud, on-premises and hybrid as well as direct experience with security tooling to for incident detection, response and threat intelligence. We are seeking a Security Engineer to join our team and play a key role in safeguarding client systems, applications and data. You will be tasked with designing, implementing, and maintaining security solutions whilst proactively identifying risk and enforcing compliance with common security standards. The ideal candidate has strong technical expertise, a collaborative mindset, and a passion for staying ahead of the evolving threat landscape. Key responsibilities Design, implement, and manage security tools, systems, and processes to protect infrastructure, applications, and data. Partnering with other engineering and security teams to embed security best practices Automation to support security tooling like SIEM tooling log ingestion Firewall and network management within hybrid cloud and on-premises environments Develop and maintain security policies, standards and procedures Conduct security assessments in the form of infrastructure reviews using assessment tooling such as CIS benchmarks Contribution to the development of the Security Engineering practice People management and training of direct reports Qualification Desirable Attributes The successful candidate should have experience in some of the following areas: Core concepts of cyber security and platform engineering such as networking, Cloud security, CI/CD pipelines, virtualisation, and IaC Software development skills using Linux or WSL SIEM and log routing experience in tools such as Splunk, Sentinel, Cribl, and ELK Familiarity with AWS, Azure, and GCP services Proficiency in scripting or programming (Python, Bash, PowerShell) Excellent problem-solving, analytical, and communication skills Experience with IDS/IPS solutions, vulnerability management, and endpoint security Familiarity with AI hardening techniques Experience in working within SOC teams Experience in service development Note: This role may require on-call availability for high priority incidents. Please note there is additional compensation for this and the frequency is client-dependent. Don't worry if you don't tick every box - we'd still love to hear from you! If you're excited about the role and think you could make a difference, please get in touch. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 31.05.2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • London, UK Posted Friday 6 March 2026 at 6:00 am Technical Lead Department: Engineering, Technology Location: Sheffield, Talbot Green or London Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent Salary: Up to £120,000 Number of Direct Reports: Up to 4 Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head on. With over 13 million educators in our community and partnerships with 25,000 schools in more than 100 countries, Tes has been making a meaningful difference for over 100 years. Role Overview We are seeking a Technical Lead to join our Technology team in Sheffield, Talbot Green or London. Reporting to the Head of Engineering, you will play a pivotal role in shaping Tes' engineering culture as we continue modernising our product ecosystem. You will lead a team of Software Engineers in an agile, highly collaborative environment that values transparency, continuous learning, and technical excellence. Our teams include Product Managers, Scrum Masters, QA Engineers and Engineers all working together to deliver secure, reliable, and impactful solutions used by educators around the world. If you want to lead with purpose and build technology that genuinely makes a difference, this is your opportunity. Key Responsibilities Lead, mentor, and develop a team of Software Engineers, fostering a high performing and growth focused culture Provide people leadership including 1:1s, coaching, performance management and career development Strengthen engineering practices across security, release processes, performance and documentation Drive delivery excellence by ensuring sprint commitments are met and high value features reach customers consistently Actively participate in agile ceremonies and collaborate closely with cross functional teams Recruit, onboard and develop engineering talent, including apprentices and early career engineers Partner with Solution Architects to design enterprise grade SaaS services used across Tes Champion engineering best practices and help shape our developer experience and wider engineering culture Collaborate with other Tech Leads and Heads of Engineering to estimate, refine and prioritise initiatives What Will You Need to Succeed? Technical Experience Hands on experience building services with React, Java and C# Strong mobile development experience across iOS and Android (Kotlin/Java, Swift/Objective C, React Native) Strong understanding of design patterns, particularly hexagonal architecture Experience working with REST APIs, API blueprints and modern integration patterns Proficiency in NoSQL and relational databases Knowledge of web and event driven microservices, message queues, and caching Familiarity with search technologies Experience deploying microservices using Docker and Kubernetes Strong collaboration with QA and a commitment to quality first delivery Understanding of CI/CD, performance optimisation, feature toggling and A/B testing Demonstrated strong engineering capabilities (assessed via interview testing) Commitment to continuous learning and keeping up with emerging technologies Leadership Experience Proven experience leading and managing software engineering teams Strong background in coaching, performance development and building high performing engineering cultures What Do You Get in Return? 25 days annual leave rising to 30 Access to My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme Employee Assistance Programme Monthly Tes socials Access to extensive Learning & Development opportunities