Resident Services Manager Location: Northwest (travel required between Morecambe and Accrington) Reporting to: Head of Resident Services The Opportunity An established, private equity-backed residential property business operating within the Build-to-Rent sector is seeking a Resident Services Manager to join its growing Northwest team. With a substantial and expanding portfolio of single-family rental homes and a strong pipeline for future development and acquisitions, the business is entering an exciting phase of growth. This role offers the opportunity to play a key part in delivering high-quality resident experiences while supporting the mobilisation and ongoing management of new and existing communities. The Role As Resident Services Manager, you will take full ownership of a designated portfolio across the Northwest, ensuring both residents and properties are managed to the highest standards. This is a varied, hands-on role combining property management, estates oversight, and resident engagement. You will act as the on-the-ground representative, delivering an exceptional customer experience while driving operational performance and resident retention. Key Responsibilities Property & Tenancy Management Conduct in-person and virtual viewings with a strong focus on converting enquiries into lets Manage the full lettings lifecycle including tenancy agreements, deposits, check-ins and check-outs Carry out property inspections and ensure tenancy compliance Oversee inventory management and coordinate utilities and council tax updates Support rent collection and minimise arrears Drive tenancy renewals and focus on reducing resident churn Handle resident queries and resolve issues in a timely, professional manner Identify and manage anti-social behaviour, escalating where required Resident Experience & Engagement Act as the primary point of contact for residents, delivering excellent customer service Implement resident engagement strategies, including communications and community initiatives Build strong relationships with residents to enhance satisfaction and retention Liaise with local stakeholders including councils, community groups, and authorities Estates & Maintenance Management Conduct regular site inspections to ensure assets are maintained to a high standard Coordinate planned and reactive maintenance with contractors Monitor completion of works and ensure resident satisfaction Manage compliance checks and ensure all statutory obligations are met Support landscaping and environmental standards Oversee defect reporting and resolution during handovers and re-lets Mobilisation & New Schemes Support the mobilisation of new developments and refurbished homes Liaise with construction teams to ensure smooth handovers Identify and track defects, ensuring timely resolution Prepare properties for occupation, ensuring readiness for new residents About You Proven experience in residential property, lettings, or estates management Strong understanding of tenancy management processes (including check-ins/outs and inventories) Knowledge of relevant legislation and best practice (e.g. Renters' Reform) Highly organised with the ability to manage a varied workload independently Excellent communication and interpersonal skills Customer-focused with a proactive, solutions-driven approach Confident managing challenging situations and resolving disputes IT literate and comfortable using property management systems Full UK driving licence and access to a vehicle Package & Benefits Discretionary bonus of up to 4,500 per annum Car allowance of 4,000 per annum plus mileage Strong long-term career progression within a growing platform Additional Information Travel required across the Northwest portfolio (Morecambe to Accrington) Flexibility to work occasional evenings and weekends to support viewings and resident move-ins Why Apply? This is an opportunity to join a forward-thinking, growth-focused operator in the Build-to-Rent sector, where you can take real ownership of your portfolio and play a key role in shaping thriving residential communities.
May 05, 2026
Full time
Resident Services Manager Location: Northwest (travel required between Morecambe and Accrington) Reporting to: Head of Resident Services The Opportunity An established, private equity-backed residential property business operating within the Build-to-Rent sector is seeking a Resident Services Manager to join its growing Northwest team. With a substantial and expanding portfolio of single-family rental homes and a strong pipeline for future development and acquisitions, the business is entering an exciting phase of growth. This role offers the opportunity to play a key part in delivering high-quality resident experiences while supporting the mobilisation and ongoing management of new and existing communities. The Role As Resident Services Manager, you will take full ownership of a designated portfolio across the Northwest, ensuring both residents and properties are managed to the highest standards. This is a varied, hands-on role combining property management, estates oversight, and resident engagement. You will act as the on-the-ground representative, delivering an exceptional customer experience while driving operational performance and resident retention. Key Responsibilities Property & Tenancy Management Conduct in-person and virtual viewings with a strong focus on converting enquiries into lets Manage the full lettings lifecycle including tenancy agreements, deposits, check-ins and check-outs Carry out property inspections and ensure tenancy compliance Oversee inventory management and coordinate utilities and council tax updates Support rent collection and minimise arrears Drive tenancy renewals and focus on reducing resident churn Handle resident queries and resolve issues in a timely, professional manner Identify and manage anti-social behaviour, escalating where required Resident Experience & Engagement Act as the primary point of contact for residents, delivering excellent customer service Implement resident engagement strategies, including communications and community initiatives Build strong relationships with residents to enhance satisfaction and retention Liaise with local stakeholders including councils, community groups, and authorities Estates & Maintenance Management Conduct regular site inspections to ensure assets are maintained to a high standard Coordinate planned and reactive maintenance with contractors Monitor completion of works and ensure resident satisfaction Manage compliance checks and ensure all statutory obligations are met Support landscaping and environmental standards Oversee defect reporting and resolution during handovers and re-lets Mobilisation & New Schemes Support the mobilisation of new developments and refurbished homes Liaise with construction teams to ensure smooth handovers Identify and track defects, ensuring timely resolution Prepare properties for occupation, ensuring readiness for new residents About You Proven experience in residential property, lettings, or estates management Strong understanding of tenancy management processes (including check-ins/outs and inventories) Knowledge of relevant legislation and best practice (e.g. Renters' Reform) Highly organised with the ability to manage a varied workload independently Excellent communication and interpersonal skills Customer-focused with a proactive, solutions-driven approach Confident managing challenging situations and resolving disputes IT literate and comfortable using property management systems Full UK driving licence and access to a vehicle Package & Benefits Discretionary bonus of up to 4,500 per annum Car allowance of 4,000 per annum plus mileage Strong long-term career progression within a growing platform Additional Information Travel required across the Northwest portfolio (Morecambe to Accrington) Flexibility to work occasional evenings and weekends to support viewings and resident move-ins Why Apply? This is an opportunity to join a forward-thinking, growth-focused operator in the Build-to-Rent sector, where you can take real ownership of your portfolio and play a key role in shaping thriving residential communities.
We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25
May 05, 2026
Full time
We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25
Garden Centre Manager Surrey Salary: DOE Are you a well-established Garden Centre Manager looking for a fresh challenge in the garden retail world? Are you commercially minded and passionate about delivering exceptional customer service and leading teams in a fast-paced environment? If so, this could be the ideal next step in your career. About the Business We are working with a highly respected garden centre group, celebrated for their wide-ranging plant collections, quality gardening products, and inspiring outdoor living solutions. These centres are more than just retail spaces - they're vibrant community hubs where customers come for expert advice and inspiration. Why Join Them? Join a dynamic, forward-thinking business with a strong community reputation. Enjoy genuine opportunities for career growth and professional development. Be part of a supportive and collaborative team culture. Benefit from generous employee discounts across their product ranges, a bonus and many more. Free on-site parking available. Role Overview As Garden Centre Manager, you'll be a key player in the day-to-day running and ongoing success of the centre. Working closely with the team and your line manager, your focus will be on ensuring a first-class customer experience while keeping everyone motivated, engaged, and productive. The Ideal Candidate Garden Centre Management experience is essential. Someone with a proactive, commercially minded approach. Strong leadership and people management skills. Customer-first mindset. Organised, efficient, and able to juggle multiple priorities. A passion for plants and gardening is not essential, but is preferred. Flexible to work weekends and peak trading periods as needed. Commercially aware with a focus on driving sales and maximising profitability. How to Apply If you're ready to take the next step in your retail career and are passionate about garden centres, we'd love to hear from you. For an informal chat, contact Michail on (phone number removed) or email (url removed)
May 05, 2026
Full time
Garden Centre Manager Surrey Salary: DOE Are you a well-established Garden Centre Manager looking for a fresh challenge in the garden retail world? Are you commercially minded and passionate about delivering exceptional customer service and leading teams in a fast-paced environment? If so, this could be the ideal next step in your career. About the Business We are working with a highly respected garden centre group, celebrated for their wide-ranging plant collections, quality gardening products, and inspiring outdoor living solutions. These centres are more than just retail spaces - they're vibrant community hubs where customers come for expert advice and inspiration. Why Join Them? Join a dynamic, forward-thinking business with a strong community reputation. Enjoy genuine opportunities for career growth and professional development. Be part of a supportive and collaborative team culture. Benefit from generous employee discounts across their product ranges, a bonus and many more. Free on-site parking available. Role Overview As Garden Centre Manager, you'll be a key player in the day-to-day running and ongoing success of the centre. Working closely with the team and your line manager, your focus will be on ensuring a first-class customer experience while keeping everyone motivated, engaged, and productive. The Ideal Candidate Garden Centre Management experience is essential. Someone with a proactive, commercially minded approach. Strong leadership and people management skills. Customer-first mindset. Organised, efficient, and able to juggle multiple priorities. A passion for plants and gardening is not essential, but is preferred. Flexible to work weekends and peak trading periods as needed. Commercially aware with a focus on driving sales and maximising profitability. How to Apply If you're ready to take the next step in your retail career and are passionate about garden centres, we'd love to hear from you. For an informal chat, contact Michail on (phone number removed) or email (url removed)
Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday - Thursday: 08:45 - 17:30, Friday: 08:45 - 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They're People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales Business Development: Identify and convert cross-selling and upselling opportunities across product ranges Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations Collaboration: Work closely with internal sales teams to align with regional activity and strategy Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS Previous experience in account management, telesales, inside sales, or B2B sales Proven experience of outbound calling, lead generation, or sales pipeline management Strong communication, negotiation, and relationship management skills Ability to work in a fast-paced, target-driven sales environment Experience using CRM systems and maintaining accurate customer records Commercial awareness with the ability to identify sales opportunities Confident handling objections and closing sales over the phone Strong organisational skills with the ability to prioritise workload Good IT skills including Microsoft Office and database systems Self-motivated with a proactive approach to achieving targets BENEFITS Paid bank holidays plus one additional day in lieu Hybrid working model with office-based training Ongoing training and development opportunities Company pension scheme Wellbeing support and confidential counselling services LinkedIn Learning access and professional certifications Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 05, 2026
Seasonal
Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday - Thursday: 08:45 - 17:30, Friday: 08:45 - 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They're People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales Business Development: Identify and convert cross-selling and upselling opportunities across product ranges Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations Collaboration: Work closely with internal sales teams to align with regional activity and strategy Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS Previous experience in account management, telesales, inside sales, or B2B sales Proven experience of outbound calling, lead generation, or sales pipeline management Strong communication, negotiation, and relationship management skills Ability to work in a fast-paced, target-driven sales environment Experience using CRM systems and maintaining accurate customer records Commercial awareness with the ability to identify sales opportunities Confident handling objections and closing sales over the phone Strong organisational skills with the ability to prioritise workload Good IT skills including Microsoft Office and database systems Self-motivated with a proactive approach to achieving targets BENEFITS Paid bank holidays plus one additional day in lieu Hybrid working model with office-based training Ongoing training and development opportunities Company pension scheme Wellbeing support and confidential counselling services LinkedIn Learning access and professional certifications Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Commercial Manager Canary Wharf Permanent NG Bailey are currently searching for a Commercial Manager to join our team, working on Europe's largest and most technologically advanced life sciences facility. Responsibilities Lead and manage the commercial function across multiple projects, ensuring strong commercial performance from tender through to completion. Ensure that our safety-first message is visible and embedded across all project activities, in line with company Health & Safety standards. Take ownership of contract terms (including JCT), identifying and managing commercial risks and opportunities to protect and enhance project performance. Develop, manage and maintain accurate project Risk and Opportunity schedules, ensuring mitigation plans are implemented and clearly reported. Provide leadership and direction to the commercial team, supporting development and driving high performance. Build and maintain strong relationships with clients, suppliers and key stakeholders, leading negotiations on contract terms, valuations and final accounts. Support business planning, budgeting and contract reviews, ensuring accurate forecasting of costs and values. Oversee the preparation and submission of applications for payment, ensuring cash flow is maximised and aligned with contractual terms. Ensure robust commercial governance, including contract administration, record keeping and compliance with company procedures. Manage subcontractor accounts and commercial performance, ensuring alignment with contract obligations and company standards. Monitor project performance and provide accurate, timely commercial reporting to senior stakeholders. Requirements Proven experience in a Commercial Manager or Senior Quantity Surveyor role within an MEP (Mechanical, Electrical & Public Health) environment. Strong working knowledge of JCT forms of contract is essential. Demonstrable experience managing the commercial performance of multiple projects. Experience leading and developing commercial teams. Strong background in risk management, subcontract management and financial control. Degree/HNC qualification (or equivalent) and/or significant relevant experience. Role Structure This role reports into a Senior Commercial Manager and forms part of a wider commercial team on site. Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7/365 Employee Assistance Programme to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible benefits London Travel Allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
May 05, 2026
Full time
Commercial Manager Canary Wharf Permanent NG Bailey are currently searching for a Commercial Manager to join our team, working on Europe's largest and most technologically advanced life sciences facility. Responsibilities Lead and manage the commercial function across multiple projects, ensuring strong commercial performance from tender through to completion. Ensure that our safety-first message is visible and embedded across all project activities, in line with company Health & Safety standards. Take ownership of contract terms (including JCT), identifying and managing commercial risks and opportunities to protect and enhance project performance. Develop, manage and maintain accurate project Risk and Opportunity schedules, ensuring mitigation plans are implemented and clearly reported. Provide leadership and direction to the commercial team, supporting development and driving high performance. Build and maintain strong relationships with clients, suppliers and key stakeholders, leading negotiations on contract terms, valuations and final accounts. Support business planning, budgeting and contract reviews, ensuring accurate forecasting of costs and values. Oversee the preparation and submission of applications for payment, ensuring cash flow is maximised and aligned with contractual terms. Ensure robust commercial governance, including contract administration, record keeping and compliance with company procedures. Manage subcontractor accounts and commercial performance, ensuring alignment with contract obligations and company standards. Monitor project performance and provide accurate, timely commercial reporting to senior stakeholders. Requirements Proven experience in a Commercial Manager or Senior Quantity Surveyor role within an MEP (Mechanical, Electrical & Public Health) environment. Strong working knowledge of JCT forms of contract is essential. Demonstrable experience managing the commercial performance of multiple projects. Experience leading and developing commercial teams. Strong background in risk management, subcontract management and financial control. Degree/HNC qualification (or equivalent) and/or significant relevant experience. Role Structure This role reports into a Senior Commercial Manager and forms part of a wider commercial team on site. Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7/365 Employee Assistance Programme to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible benefits London Travel Allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Job Description As a Systems Project Manager, you will become an integral part of a fast paced and collaborative IT team. The primary focus of the role is the delivery of MLL's CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives. Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business. Job Requirements Skills and Competencies- Exceptional stakeholder management and influencing skills Excellent communication (written and verbal) skills and ability to present at both technical and executive level Ability to translate technical detail into business-friendly language MS Office skills, including MS Project, MS Visio and MS PowerPoint Solid understanding of software architectures, applications and data migration concepts Strong analytical approach to identifying issues and driving solutions Highly motivated and driven individual to deliver against Project strict deadlines Calm, organised and decisive under pressure Qualifications and Experience- Proven experience as a Project Manager delivering software or systems migrations PRINCE2, AgilePM or equivalent project management certifications (desirable) Experience working with third-party vendors and system integrators Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment Knowledge of telecoms sales, delivery and support to underpin project deliverables Job Responsibilities Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change and exception management controls Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables Coordinate data migration, cleansing, system integration, testing and cutover activities Ensure a smooth transition to operational support teams including the coordination of training and regular business communication Deliver the project ensuring it is aligned with the MLL compliance requirements Job Benefits Pension Scheme Life Assurance Health & Dental Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 Days Holiday & Holiday Buy Scheme Social Activities At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families. MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.
May 05, 2026
Full time
Job Description As a Systems Project Manager, you will become an integral part of a fast paced and collaborative IT team. The primary focus of the role is the delivery of MLL's CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives. Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business. Job Requirements Skills and Competencies- Exceptional stakeholder management and influencing skills Excellent communication (written and verbal) skills and ability to present at both technical and executive level Ability to translate technical detail into business-friendly language MS Office skills, including MS Project, MS Visio and MS PowerPoint Solid understanding of software architectures, applications and data migration concepts Strong analytical approach to identifying issues and driving solutions Highly motivated and driven individual to deliver against Project strict deadlines Calm, organised and decisive under pressure Qualifications and Experience- Proven experience as a Project Manager delivering software or systems migrations PRINCE2, AgilePM or equivalent project management certifications (desirable) Experience working with third-party vendors and system integrators Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment Knowledge of telecoms sales, delivery and support to underpin project deliverables Job Responsibilities Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change and exception management controls Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables Coordinate data migration, cleansing, system integration, testing and cutover activities Ensure a smooth transition to operational support teams including the coordination of training and regular business communication Deliver the project ensuring it is aligned with the MLL compliance requirements Job Benefits Pension Scheme Life Assurance Health & Dental Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 Days Holiday & Holiday Buy Scheme Social Activities At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families. MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.
Job Title: Temporary Project Manager - Build or Buy Location: Addlestone Duration : 6 Months - 37 hours per week - Hybrid A really interesting temporary opportunity has become available to join a public sector organisation on a key digital transformation programme. This role will focus on reviewing and improving how core systems are delivered and used across the organisation - helping shape whether future solutions are built internally, bought externally, or a combination of both. It's a great fit for someone who enjoys bringing structure to evolving projects and working closely with a mix of technical and business stakeholders. What you'll be doing Leading a transformation project from early-stage planning through to delivery Putting clear project plans, governance, and structure in place Coordinating across teams to keep things moving forward Managing risks, timelines, and key decisions Supporting workshops and stakeholder discussions Producing clear updates for senior stakeholders What we're looking for Strong project management experience within change or digital environments Experience working on system or technology-related projects Confident setting up governance, plans, and processes from scratch Able to work with a wide range of stakeholders and bring clarity to complex work Comfortable working in a fast-moving, evolving environment Helpful (but not essential) Experience in public sector or regulated environments Exposure to system selection, implementation, or SaaS solutions Understanding of Agile or similar delivery approaches Why this role? This is a chance to play a key part in shaping a meaningful transformation programme, with real visibility and impact across the organisation. Amber Employment Services are acting as an Agency on this vacancy. All applications will be responded to
May 05, 2026
Seasonal
Job Title: Temporary Project Manager - Build or Buy Location: Addlestone Duration : 6 Months - 37 hours per week - Hybrid A really interesting temporary opportunity has become available to join a public sector organisation on a key digital transformation programme. This role will focus on reviewing and improving how core systems are delivered and used across the organisation - helping shape whether future solutions are built internally, bought externally, or a combination of both. It's a great fit for someone who enjoys bringing structure to evolving projects and working closely with a mix of technical and business stakeholders. What you'll be doing Leading a transformation project from early-stage planning through to delivery Putting clear project plans, governance, and structure in place Coordinating across teams to keep things moving forward Managing risks, timelines, and key decisions Supporting workshops and stakeholder discussions Producing clear updates for senior stakeholders What we're looking for Strong project management experience within change or digital environments Experience working on system or technology-related projects Confident setting up governance, plans, and processes from scratch Able to work with a wide range of stakeholders and bring clarity to complex work Comfortable working in a fast-moving, evolving environment Helpful (but not essential) Experience in public sector or regulated environments Exposure to system selection, implementation, or SaaS solutions Understanding of Agile or similar delivery approaches Why this role? This is a chance to play a key part in shaping a meaningful transformation programme, with real visibility and impact across the organisation. Amber Employment Services are acting as an Agency on this vacancy. All applications will be responded to
We are seeking a proactive and customer-focused Maintenance Operative to join on-site teams across two BTR schemes in London. Reporting directly to the General Managers, you will be responsible for ensuring an exceptional service is provided to all residents. Responsibilities will include: Working with the wider team to ensure schemes are ready for new resident arrivals and apartments are handed over to the required exceptional standards Supporting the Facilities Manager in identifying snags and defects and ensuring these are logged correctly per the defect procedure in place Responding to and resolving immediate issues such as unblocking drains, changing lightbulbs, and fixing minor plumbing or carpentry problems Diagnosing and responding to issues quickly and effectively, providing long-term solutions Investigating and assessing all incoming maintenance requests, providing detailed descriptions where external contractors are required Carrying out general reactive maintenance tasks including carpentry, basic plumbing, minor electrical works, and painting Submitting regular utility meter reads to suppliers as required Carrying out scheduled preventative tasks such as weekly fire alarm testing, void flushing, and routine light inspections Conducting building patrols to identify any H&S concerns requiring resolution or escalation Overseeing the unit turn process, ensuring void apartments are clear of all maintenance, repair, and cleaning issues prior to new resident arrivals Maintaining the cleanliness and upkeep of communal facilities Ensuring all maintenance activities comply with H&S standards and maintaining relevant records Coordinating and overseeing access for external contractors, ensuring works are completed to the required standards Assisting the wider on-site team to manage the resident move-in and move-out experience Skills, Knowledge and Expertise Hands-on maintenance experience across a variety of trades (plumbing, carpentry, basic electrics) Strong problem-solving skills with the ability to provide practical and long-term solutions A team player with excellent communication skills and a customer-first approach Organised, proactive, and able to prioritise tasks to minimise downtime Commitment to health, safety, and sustainability practices
May 05, 2026
Full time
We are seeking a proactive and customer-focused Maintenance Operative to join on-site teams across two BTR schemes in London. Reporting directly to the General Managers, you will be responsible for ensuring an exceptional service is provided to all residents. Responsibilities will include: Working with the wider team to ensure schemes are ready for new resident arrivals and apartments are handed over to the required exceptional standards Supporting the Facilities Manager in identifying snags and defects and ensuring these are logged correctly per the defect procedure in place Responding to and resolving immediate issues such as unblocking drains, changing lightbulbs, and fixing minor plumbing or carpentry problems Diagnosing and responding to issues quickly and effectively, providing long-term solutions Investigating and assessing all incoming maintenance requests, providing detailed descriptions where external contractors are required Carrying out general reactive maintenance tasks including carpentry, basic plumbing, minor electrical works, and painting Submitting regular utility meter reads to suppliers as required Carrying out scheduled preventative tasks such as weekly fire alarm testing, void flushing, and routine light inspections Conducting building patrols to identify any H&S concerns requiring resolution or escalation Overseeing the unit turn process, ensuring void apartments are clear of all maintenance, repair, and cleaning issues prior to new resident arrivals Maintaining the cleanliness and upkeep of communal facilities Ensuring all maintenance activities comply with H&S standards and maintaining relevant records Coordinating and overseeing access for external contractors, ensuring works are completed to the required standards Assisting the wider on-site team to manage the resident move-in and move-out experience Skills, Knowledge and Expertise Hands-on maintenance experience across a variety of trades (plumbing, carpentry, basic electrics) Strong problem-solving skills with the ability to provide practical and long-term solutions A team player with excellent communication skills and a customer-first approach Organised, proactive, and able to prioritise tasks to minimise downtime Commitment to health, safety, and sustainability practices
Contract Manager Midlands (Fully Remote - 3 days client travel required) 50,000- 60,000 depending on experience Full-time Remote National travel Our client is a leading waste management business supporting major UK organisations with recycling, sustainability, and resource management solutions. Due to continued growth, they are seeking a commercially driven Contract Manager to take ownership of a national client portfolio. The Role As Contract Manager , you will act as the commercial lead for your accounts, managing client relationships, protecting margin, and identifying opportunities for growth and service improvement. This is a fully remote role, requiring regular client site visits (typically 3 days per week). Key Responsibilities Manage and develop key client relationships across multiple sites Take ownership of contract performance, profitability, and service delivery Identify growth opportunities, upsell services, and support contract retention Lead pricing discussions, contract renewals, and commercial negotiations Monitor account performance, costs, and margin improvement opportunities Work closely with operational teams to resolve service and delivery issues Act as the main point of contact for clients, providing commercial and operational support Drive continuous improvement across service, sustainability, and efficiency What They're Looking For Experience as a Contract Manager , Account Manager, or managing service-based contracts Strong commercial awareness and ability to manage profitability Confident communicator with negotiation and stakeholder management skills Experience in waste management, environmental services, or FM preferred Midlands-based with flexibility for regular client travel Why Join? 50,000- 60,000 salary depending on experience Fully remote role with strong autonomy and flexibility Ownership of high-value national contracts Clear progression within a growing waste management business
May 05, 2026
Full time
Contract Manager Midlands (Fully Remote - 3 days client travel required) 50,000- 60,000 depending on experience Full-time Remote National travel Our client is a leading waste management business supporting major UK organisations with recycling, sustainability, and resource management solutions. Due to continued growth, they are seeking a commercially driven Contract Manager to take ownership of a national client portfolio. The Role As Contract Manager , you will act as the commercial lead for your accounts, managing client relationships, protecting margin, and identifying opportunities for growth and service improvement. This is a fully remote role, requiring regular client site visits (typically 3 days per week). Key Responsibilities Manage and develop key client relationships across multiple sites Take ownership of contract performance, profitability, and service delivery Identify growth opportunities, upsell services, and support contract retention Lead pricing discussions, contract renewals, and commercial negotiations Monitor account performance, costs, and margin improvement opportunities Work closely with operational teams to resolve service and delivery issues Act as the main point of contact for clients, providing commercial and operational support Drive continuous improvement across service, sustainability, and efficiency What They're Looking For Experience as a Contract Manager , Account Manager, or managing service-based contracts Strong commercial awareness and ability to manage profitability Confident communicator with negotiation and stakeholder management skills Experience in waste management, environmental services, or FM preferred Midlands-based with flexibility for regular client travel Why Join? 50,000- 60,000 salary depending on experience Fully remote role with strong autonomy and flexibility Ownership of high-value national contracts Clear progression within a growing waste management business
Are you a driven, supportive and ambitious Individual, who is looking for a new and dynamic managerial opportunity? Would you be excited by the prospect of joining a rapidly growing recruitment organisation leading a Freight division? Joining a very successful team, you would be responsible for individual and team targets being exceeded on a weekly basis, supporting the day-to-day operation; whilst being supported and encouraged to develop personally and professionally in your own career. Hours: 09:00 - 17:30 Monday to Friday. Holidays: 25 days + birthday day off Commission: competitive and uncapped Culture: work hard, play hard, learn every day and make sure you have lots of fun along the way! Duties and Responsibilities of a Recruitment Manager: Building a high performing team by leading from the front and building your own sales pipeline. Contribute to the strategic direction and strategy implementation and align the team to the business vision. Be a visible and proactive leader, supporting, challenging and holding people to account across the business. Represent the business where appropriate at internal and external events, meetings and training. Build and maintain the culture and act as a role model, supporting the values of the business. Deliver agreed financial performance for the team. Develop and implement sales strategies for the team which deliver profitable growth including new business development strategy and Account management strategy. Develop team capability to inspire performance from others. Provide leadership, support, development and feedback to the management team (direct reports) Conduct regular performance reviews with your direct reports. Encourage collaboration within your direct team and further business. Identify underperformance and proactively develop solutions. Create compliance and buy in to agreed processes, systems and technology. Work with other departments to develop and implement relevant strategies. Ensuring that you exceed personal, and teams' weekly and monthly KPI's/Targets set. Essential: Experience working in a Team Leader, Supervisory or Managerial role. Proven sales background and hunger to build your Individual sales portfolio. Experience and / or understanding of recruitment and or working within a freight role. Exceptional communication skills, both written and verbal. Must have good attention to detail. Can do attitude, willingness to go above and beyond. MS Office skills (including outlook) Driven and ambitious outlook Desirable: Previous exposure to a busy environment An understanding of Freight and logistics sector is advantageous. Previous experience in a customer/people facing role. Experience in a telephone-based role, managing and developing relationships Right Now Group is growing fast and offers bespoke recruitment and vetting services to our Clients nationwide. Based in the heart of Heathrow, we specialise in placing temporary, contract, permanent and outsourced recruitment solutions. If you are looking to further enhance your career in recruitment, apply online now!
May 05, 2026
Full time
Are you a driven, supportive and ambitious Individual, who is looking for a new and dynamic managerial opportunity? Would you be excited by the prospect of joining a rapidly growing recruitment organisation leading a Freight division? Joining a very successful team, you would be responsible for individual and team targets being exceeded on a weekly basis, supporting the day-to-day operation; whilst being supported and encouraged to develop personally and professionally in your own career. Hours: 09:00 - 17:30 Monday to Friday. Holidays: 25 days + birthday day off Commission: competitive and uncapped Culture: work hard, play hard, learn every day and make sure you have lots of fun along the way! Duties and Responsibilities of a Recruitment Manager: Building a high performing team by leading from the front and building your own sales pipeline. Contribute to the strategic direction and strategy implementation and align the team to the business vision. Be a visible and proactive leader, supporting, challenging and holding people to account across the business. Represent the business where appropriate at internal and external events, meetings and training. Build and maintain the culture and act as a role model, supporting the values of the business. Deliver agreed financial performance for the team. Develop and implement sales strategies for the team which deliver profitable growth including new business development strategy and Account management strategy. Develop team capability to inspire performance from others. Provide leadership, support, development and feedback to the management team (direct reports) Conduct regular performance reviews with your direct reports. Encourage collaboration within your direct team and further business. Identify underperformance and proactively develop solutions. Create compliance and buy in to agreed processes, systems and technology. Work with other departments to develop and implement relevant strategies. Ensuring that you exceed personal, and teams' weekly and monthly KPI's/Targets set. Essential: Experience working in a Team Leader, Supervisory or Managerial role. Proven sales background and hunger to build your Individual sales portfolio. Experience and / or understanding of recruitment and or working within a freight role. Exceptional communication skills, both written and verbal. Must have good attention to detail. Can do attitude, willingness to go above and beyond. MS Office skills (including outlook) Driven and ambitious outlook Desirable: Previous exposure to a busy environment An understanding of Freight and logistics sector is advantageous. Previous experience in a customer/people facing role. Experience in a telephone-based role, managing and developing relationships Right Now Group is growing fast and offers bespoke recruitment and vetting services to our Clients nationwide. Based in the heart of Heathrow, we specialise in placing temporary, contract, permanent and outsourced recruitment solutions. If you are looking to further enhance your career in recruitment, apply online now!
Job Purpose As a Technical Project Manager, you will provide technical leadership within the Aftermarket Project Sales function. You will take full ownership of the lifecycle of complex generator and switchgear upgrade projects, from initial technical concept through to final delivery. The role is suited to an engineer who wants to apply deep technical knowledge to deliver innovative, future-focused solutions for critical sectors such as data centres, healthcare and national infrastructure. What's on Offer £53,000 salary Profit-related bonus scheme (employee ownership model) Training, development, and career progression opportunities Holiday buy & sell scheme Company pension scheme Private medical scheme (low excess policy) Life assurance with access to healthcare and wellbeing support services 23 days holiday plus bank holidays (increasing to 28 days with service) Cycle to Work scheme Employee referral rewards scheme Key Responsibilities: Strategic Growth: Support and develop the strategy for expanding the project business, identifying and driving high-value opportunities across electrical and mechanical system upgrades. Technical Leadership: Act as the technical lead for project opportunities, including generator refurbishment, relocation, and complex electrical system enhancements. End-to-End Project Delivery: Manage the full project lifecycle, from tender submission and pre-qualification through to forecasting, execution, delivery, and post-project review. Stakeholder Management: Work closely with a dedicated Project Manager's Assistant and collaborate with internal and external stakeholders, including facilities management partners and internal engineering and rental teams. Continuous Improvement: Promote ISO 9001 standards and health & safety compliance, ensuring all projects are delivered to a consistently high standard of quality, safety, and performance. Skills & Experience: We are looking for a professional who combines strong technical capability with commercial awareness, ideally ready to step into a role where engineering expertise directly influences business growth. Qualified: HND/HNC (or equivalent) in Electrical or Mechanical Engineering Experienced: Proven background in a customer-facing role, ideally within power generation or heavy electrical environments Self-sufficient: Able to manage your own workload, pipeline, and delivery targets effectively Analytical: Strong IT skills with a good understanding of contracts, margins, and commercial performance Quality-focused: Experience working within ISO management systems and a strong commitment to health & safety standards Apply If this role sounds of interest, please click apply to send your CV or contact Kirk at Pertemps, Bristol.
May 05, 2026
Full time
Job Purpose As a Technical Project Manager, you will provide technical leadership within the Aftermarket Project Sales function. You will take full ownership of the lifecycle of complex generator and switchgear upgrade projects, from initial technical concept through to final delivery. The role is suited to an engineer who wants to apply deep technical knowledge to deliver innovative, future-focused solutions for critical sectors such as data centres, healthcare and national infrastructure. What's on Offer £53,000 salary Profit-related bonus scheme (employee ownership model) Training, development, and career progression opportunities Holiday buy & sell scheme Company pension scheme Private medical scheme (low excess policy) Life assurance with access to healthcare and wellbeing support services 23 days holiday plus bank holidays (increasing to 28 days with service) Cycle to Work scheme Employee referral rewards scheme Key Responsibilities: Strategic Growth: Support and develop the strategy for expanding the project business, identifying and driving high-value opportunities across electrical and mechanical system upgrades. Technical Leadership: Act as the technical lead for project opportunities, including generator refurbishment, relocation, and complex electrical system enhancements. End-to-End Project Delivery: Manage the full project lifecycle, from tender submission and pre-qualification through to forecasting, execution, delivery, and post-project review. Stakeholder Management: Work closely with a dedicated Project Manager's Assistant and collaborate with internal and external stakeholders, including facilities management partners and internal engineering and rental teams. Continuous Improvement: Promote ISO 9001 standards and health & safety compliance, ensuring all projects are delivered to a consistently high standard of quality, safety, and performance. Skills & Experience: We are looking for a professional who combines strong technical capability with commercial awareness, ideally ready to step into a role where engineering expertise directly influences business growth. Qualified: HND/HNC (or equivalent) in Electrical or Mechanical Engineering Experienced: Proven background in a customer-facing role, ideally within power generation or heavy electrical environments Self-sufficient: Able to manage your own workload, pipeline, and delivery targets effectively Analytical: Strong IT skills with a good understanding of contracts, margins, and commercial performance Quality-focused: Experience working within ISO management systems and a strong commitment to health & safety standards Apply If this role sounds of interest, please click apply to send your CV or contact Kirk at Pertemps, Bristol.
As Senior Quantity Surveyor, you will take the lead on our clients planned maintenance contracts, leading on cost control, contract management, and financial reporting. You'll work closely with operational teams and senior leaders to maximise value, manage risk, and support sustainable growth. Client Details Our client is a specialist maintenance provider focused on the social housing sector, delivering planned, cyclical, and responsive works to housing associations and local authorities. With a strong presence across the North West and beyond, our client supports housing providers in maintaining safe, sustainable homes through services including gas servicing, electrical works, heating, renewables, and property maintenance. Description Commercial lead for North West based social housing planned maintenance contracts Managing budgets, forecasts, and cost reporting with accuracy and transparency Overseeing subcontract procurement, negotiation, and performance Administering contracts and managing change control processes Identifying and mitigating commercial risks while protecting margin Supporting and mentoring junior commercial staff Building strong relationships with clients and internal teams Profile Proven experience as a Senior or established Quantity Surveyor Strong knowledge of planned maintenance or responsive repairs within social housing Ability to lead commercially on multiple projects/contracts Strong negotiation, analytical, and stakeholder management skills A proactive, solutions focused approach Job Offer 60,000 - 70,000 base salary 10% car allowance Annual bonus of 10% Private healthcare benefits 30 days AL + bank holidays Life assurance cover Progression route to Commercial Manager within 2 years
May 05, 2026
Full time
As Senior Quantity Surveyor, you will take the lead on our clients planned maintenance contracts, leading on cost control, contract management, and financial reporting. You'll work closely with operational teams and senior leaders to maximise value, manage risk, and support sustainable growth. Client Details Our client is a specialist maintenance provider focused on the social housing sector, delivering planned, cyclical, and responsive works to housing associations and local authorities. With a strong presence across the North West and beyond, our client supports housing providers in maintaining safe, sustainable homes through services including gas servicing, electrical works, heating, renewables, and property maintenance. Description Commercial lead for North West based social housing planned maintenance contracts Managing budgets, forecasts, and cost reporting with accuracy and transparency Overseeing subcontract procurement, negotiation, and performance Administering contracts and managing change control processes Identifying and mitigating commercial risks while protecting margin Supporting and mentoring junior commercial staff Building strong relationships with clients and internal teams Profile Proven experience as a Senior or established Quantity Surveyor Strong knowledge of planned maintenance or responsive repairs within social housing Ability to lead commercially on multiple projects/contracts Strong negotiation, analytical, and stakeholder management skills A proactive, solutions focused approach Job Offer 60,000 - 70,000 base salary 10% car allowance Annual bonus of 10% Private healthcare benefits 30 days AL + bank holidays Life assurance cover Progression route to Commercial Manager within 2 years
HI Group is a specialist Managed Services Provider for Net Zero programmes. As part of the Sureserve family, we support clients in the Design, Build, Finance, and Operation of Low Carbon Transition Projects. Our services cover the entire lifecyclefrom carbon baselining to post-project monitoring and verificationensuring the highest standards of sector governance in renewable energy solutions and s click apply for full job details
May 05, 2026
Full time
HI Group is a specialist Managed Services Provider for Net Zero programmes. As part of the Sureserve family, we support clients in the Design, Build, Finance, and Operation of Low Carbon Transition Projects. Our services cover the entire lifecyclefrom carbon baselining to post-project monitoring and verificationensuring the highest standards of sector governance in renewable energy solutions and s click apply for full job details
Joshua Robert Recruitment
Worcester, Worcestershire
Property & Compliance Coordinator Location - Worcester Salary - £30,000 - £33,000 DOE Job type - Permanent About the Role Our client is seeking an organised and proactive Property & Compliance Manager to support the day-to-day management of a varied commercial property portfolio, including a small number of residential units. This is a hands-on role focused on property inspections, statutory compliance, and coordinating maintenance activities. You will play a key role in ensuring properties are safe, compliant and well-maintained, while delivering a high standard of service to both clients and tenants. This opportunity would suit someone with experience in property, facilities or compliance or an individual looking to build a long-term career in the sector within a supportive and collaborative team. Key Responsibilities Property Inspections & Compliance Carry out regular internal and external property inspections Identify and manage compliance requirements, maintenance needs and health & safety risks Coordinate statutory compliance, including: Asbestos surveys Legionella risk assessments Fire Risk Assessments (FRA) Gas safety certification LOLER inspections General health & safety compliance Ensure all compliance actions are instructed, tracked, and completed within required timeframes Maintain accurate and up-to-date compliance records and documentation Monitor insurance expiry dates and support the renewal process Maintenance & Contractor Management Manage and maintain an approved contractor database Instruct contractors for compliance works and minor repairs Monitor works on site to ensure quality, safety and value for money Ensure contractors adhere to all health & safety standards and site procedures Work closely with internal teams to track service charge expenditure Tenant & Client Relationships Build and maintain strong relationships with tenants and clients Act as a key point of contact for property, compliance, and maintenance queries Coordinate tenant meetings, including agendas and follow-up actions Manage lease exits, including inspections, meter readings, and handovers Support onboarding of new tenants, ensuring properties are compliant and ready for occupation Internal Collaboration & Administration Work closely with internal teams including agency, valuation and building surveying to ensure a seamless client experience Maintain accurate records across internal systems Use Microsoft Outlook for communication, diary management and task coordination Manage secure key systems in line with company procedures About You Experience in property management, facilities management, or compliance coordination is desirable Good understanding of health & safety and statutory compliance requirements Strong organisational skills with the ability to manage multiple priorities Confident communicator with the ability to build professional relationships Computer literate, with good working knowledge of Microsoft Outlook Full UK driving licence and access to a vehicle (mileage reimbursed) Personal Attributes Professional and approachable Detail-oriented and methodical Able to work independently and as part of a team Practical, solutions-focused mindset Strong written and verbal communication skills
May 05, 2026
Full time
Property & Compliance Coordinator Location - Worcester Salary - £30,000 - £33,000 DOE Job type - Permanent About the Role Our client is seeking an organised and proactive Property & Compliance Manager to support the day-to-day management of a varied commercial property portfolio, including a small number of residential units. This is a hands-on role focused on property inspections, statutory compliance, and coordinating maintenance activities. You will play a key role in ensuring properties are safe, compliant and well-maintained, while delivering a high standard of service to both clients and tenants. This opportunity would suit someone with experience in property, facilities or compliance or an individual looking to build a long-term career in the sector within a supportive and collaborative team. Key Responsibilities Property Inspections & Compliance Carry out regular internal and external property inspections Identify and manage compliance requirements, maintenance needs and health & safety risks Coordinate statutory compliance, including: Asbestos surveys Legionella risk assessments Fire Risk Assessments (FRA) Gas safety certification LOLER inspections General health & safety compliance Ensure all compliance actions are instructed, tracked, and completed within required timeframes Maintain accurate and up-to-date compliance records and documentation Monitor insurance expiry dates and support the renewal process Maintenance & Contractor Management Manage and maintain an approved contractor database Instruct contractors for compliance works and minor repairs Monitor works on site to ensure quality, safety and value for money Ensure contractors adhere to all health & safety standards and site procedures Work closely with internal teams to track service charge expenditure Tenant & Client Relationships Build and maintain strong relationships with tenants and clients Act as a key point of contact for property, compliance, and maintenance queries Coordinate tenant meetings, including agendas and follow-up actions Manage lease exits, including inspections, meter readings, and handovers Support onboarding of new tenants, ensuring properties are compliant and ready for occupation Internal Collaboration & Administration Work closely with internal teams including agency, valuation and building surveying to ensure a seamless client experience Maintain accurate records across internal systems Use Microsoft Outlook for communication, diary management and task coordination Manage secure key systems in line with company procedures About You Experience in property management, facilities management, or compliance coordination is desirable Good understanding of health & safety and statutory compliance requirements Strong organisational skills with the ability to manage multiple priorities Confident communicator with the ability to build professional relationships Computer literate, with good working knowledge of Microsoft Outlook Full UK driving licence and access to a vehicle (mileage reimbursed) Personal Attributes Professional and approachable Detail-oriented and methodical Able to work independently and as part of a team Practical, solutions-focused mindset Strong written and verbal communication skills
GRAHAM is a leading provider of integrated Facilities Management and construction services, delivering high - quality, compliant and sustainable solutions across the public and private sectors, with extensive experience in the UK water and utilities industry. As part of GRAHAMs contracted service delivery for Yorkshire Water, we are seeking an experienced Project Manager to lead and support the deliv click apply for full job details
May 05, 2026
Full time
GRAHAM is a leading provider of integrated Facilities Management and construction services, delivering high - quality, compliant and sustainable solutions across the public and private sectors, with extensive experience in the UK water and utilities industry. As part of GRAHAMs contracted service delivery for Yorkshire Water, we are seeking an experienced Project Manager to lead and support the deliv click apply for full job details
Our client is an Independent Security Systems Integrator, with expertise built over decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland Working in collaboration with the sales, service, and commercial functions, you will effectively manage a range of implementation projects from inception through to close-out to agreed quality, time and cost criteria. Projects will vary in size and scope, so you should be equally comfortable and effective working as lead or part of a larger project team Your main activities will be the management of on-site installation and commissioning engineering resources to achieve the in-scope contracted requirements and the development and maintenance of an agreed schedule of works with the client and other contracting parties. Key Responsibilities Delivery of assigned projects to agreed quality, time and cost criteria. Management of multiple projects in a matrix organisation environment. Lead the assigned project team to achieve successful project outcomes. Development and maintenance of project scope definitions, plans and schedules, including the identification of resource requirements. Identification and management of project risks (threats and opportunities). Management of change technical and commercial. Preparation and delivery of management/progress reports to senior management and clients (as appropriate), to agreed schedules. Identification of recovery plans in event of adverse project variances to recover project predicted outturn. Preparation of purchase requisitions to procure materials for projects managed. Providing support to business winning team, as required. Support the business continuous improvement initiatives through, for example, contributing to learning from experience activities. Qualifications 3+ years experience successfully managing multiple projects in multi-client environments with significant client facing exposure. Experience of mid technology companies (SMEs) experience of security / telecoms / electronics / technology industries advantageous. Good grounding in project management principles (i.e. APM Level D preferred, PMI, PRINCE2 Practitioner) with formal life cycle management experience. Sound knowledge of CDM Regulations with experience of managing projects within CDM governed environments, contributing to effective health and safety planning, risk management, and coordination of relevant documentation and stakeholders. Excellent commercial awareness knowledge of JCT/NEC3/4 Contract frameworks advantageous. Ability to develop appropriate relationships with internal and external stakeholders. Excellent communication skills in written, spoken and through presentations. Can do attitude. Demonstrable commitment to developing others to raise the capabilities and performance of the business. Strong IT literacy with a good working knowledge of the Microsoft suite of tools (including Word, Excel, PowerPoint, Outlook and Microsoft Project), and confidence using digital tools to support effective project delivery. What We Offer We offer a range of benefits that help make our client a great place to work. Please note that benefits may vary depending on region and role. Remote & Hybrid Working Supported Flexible Working, Around Core Hours Health & Wellbeing Programme Life Assurance (4 x Annual Salary) 5% Matched Pension Scheme Carry Over Holidays (Up To 5) Reward & Recognition Programme Long Service Rewards Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
May 05, 2026
Full time
Our client is an Independent Security Systems Integrator, with expertise built over decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland Working in collaboration with the sales, service, and commercial functions, you will effectively manage a range of implementation projects from inception through to close-out to agreed quality, time and cost criteria. Projects will vary in size and scope, so you should be equally comfortable and effective working as lead or part of a larger project team Your main activities will be the management of on-site installation and commissioning engineering resources to achieve the in-scope contracted requirements and the development and maintenance of an agreed schedule of works with the client and other contracting parties. Key Responsibilities Delivery of assigned projects to agreed quality, time and cost criteria. Management of multiple projects in a matrix organisation environment. Lead the assigned project team to achieve successful project outcomes. Development and maintenance of project scope definitions, plans and schedules, including the identification of resource requirements. Identification and management of project risks (threats and opportunities). Management of change technical and commercial. Preparation and delivery of management/progress reports to senior management and clients (as appropriate), to agreed schedules. Identification of recovery plans in event of adverse project variances to recover project predicted outturn. Preparation of purchase requisitions to procure materials for projects managed. Providing support to business winning team, as required. Support the business continuous improvement initiatives through, for example, contributing to learning from experience activities. Qualifications 3+ years experience successfully managing multiple projects in multi-client environments with significant client facing exposure. Experience of mid technology companies (SMEs) experience of security / telecoms / electronics / technology industries advantageous. Good grounding in project management principles (i.e. APM Level D preferred, PMI, PRINCE2 Practitioner) with formal life cycle management experience. Sound knowledge of CDM Regulations with experience of managing projects within CDM governed environments, contributing to effective health and safety planning, risk management, and coordination of relevant documentation and stakeholders. Excellent commercial awareness knowledge of JCT/NEC3/4 Contract frameworks advantageous. Ability to develop appropriate relationships with internal and external stakeholders. Excellent communication skills in written, spoken and through presentations. Can do attitude. Demonstrable commitment to developing others to raise the capabilities and performance of the business. Strong IT literacy with a good working knowledge of the Microsoft suite of tools (including Word, Excel, PowerPoint, Outlook and Microsoft Project), and confidence using digital tools to support effective project delivery. What We Offer We offer a range of benefits that help make our client a great place to work. Please note that benefits may vary depending on region and role. Remote & Hybrid Working Supported Flexible Working, Around Core Hours Health & Wellbeing Programme Life Assurance (4 x Annual Salary) 5% Matched Pension Scheme Carry Over Holidays (Up To 5) Reward & Recognition Programme Long Service Rewards Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
HR & Operations Executive (SC Sponsorship) £28,000 - £32,000 + Company Bonus + Training + Progression + Company Benefits + Hybrid Redhill - Hybrid Are you an HR or Administrator looking to accelerate your career, gaining valuable experience across wider business operations with progression into HR, while being supported through SC clearance? This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and more than 250 employees worldwide, the company continues to expand its global presence and is now looking to strengthen its HR and Business Support function. In this role, the successful candidate will support the HR Manager and wider business with a range of administrative and HR duties, including employee lifecycle processes, maintaining accurate records, supporting payroll and benefits, and ensuring compliance with company policies and data protection. The role also involves assisting with recruitment, training coordination, and HR reporting, while liaising with internal stakeholders. Based in Redhill, the position is 9:00 - 17:00 Monday - Friday, offering hybrid working. This role would suit a HR or administrative professional or similar looking for a varied position within a growing global company, offering hybrid working and progression opportunities. The Role: Support day-to-day HR operations and administration Maintain and update personnel, training, and pension records Assist with employee lifecycle processes (onboarding, changes, leavers) Liaise with internal teams, employees, and external providers Monday - Friday, 9:00am - 5:00pm, with hybrid working and progression opportunities The Person: Experience in HR, administration or business support Ability to manage workload and meet deadlines Ability to obtain SC clearance Commutable to Redhill Reference: BBBH24539A HR, Business Support, Administration, Personnel, Payroll, Recruitment, Training, Compliance, Data, Reporting, HR Administrator, Organisation, Communication, Confidentiality, Time Management, Hybrid Working, Redhill, Surrey If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 05, 2026
Full time
HR & Operations Executive (SC Sponsorship) £28,000 - £32,000 + Company Bonus + Training + Progression + Company Benefits + Hybrid Redhill - Hybrid Are you an HR or Administrator looking to accelerate your career, gaining valuable experience across wider business operations with progression into HR, while being supported through SC clearance? This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and more than 250 employees worldwide, the company continues to expand its global presence and is now looking to strengthen its HR and Business Support function. In this role, the successful candidate will support the HR Manager and wider business with a range of administrative and HR duties, including employee lifecycle processes, maintaining accurate records, supporting payroll and benefits, and ensuring compliance with company policies and data protection. The role also involves assisting with recruitment, training coordination, and HR reporting, while liaising with internal stakeholders. Based in Redhill, the position is 9:00 - 17:00 Monday - Friday, offering hybrid working. This role would suit a HR or administrative professional or similar looking for a varied position within a growing global company, offering hybrid working and progression opportunities. The Role: Support day-to-day HR operations and administration Maintain and update personnel, training, and pension records Assist with employee lifecycle processes (onboarding, changes, leavers) Liaise with internal teams, employees, and external providers Monday - Friday, 9:00am - 5:00pm, with hybrid working and progression opportunities The Person: Experience in HR, administration or business support Ability to manage workload and meet deadlines Ability to obtain SC clearance Commutable to Redhill Reference: BBBH24539A HR, Business Support, Administration, Personnel, Payroll, Recruitment, Training, Compliance, Data, Reporting, HR Administrator, Organisation, Communication, Confidentiality, Time Management, Hybrid Working, Redhill, Surrey If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
May 05, 2026
Full time
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. A fantastic business development opportunity to join our Enterprise and Mid Market organisation within Sky Business. Delivering a range of solutions leveraging our comprehensive UK wide network, extensive range of partners and our parent company Comcast Business to meet our customers needs today and into the future. You will need to be a self starter, passionate with a proven flair to establish and drive new business opportunities across a range of customers. What you'll do: Win new business for Sky Business across mid-sized to large organisations, leveraging our growing portfolio of communication services. Drive sales campaigns at sector, vertical and customer level, working collaboratively with cross-functional teams and partners. Build and manage a strong prospect pipeline, maintaining conversion discipline to deliver and exceed sales targets. Maintain a strong commercial focus, continually identifying opportunities to drive profitability and accelerate growth. Ensure seamless onboarding and professional handover of new business wins into the wider organisation. Partner with product, marketing and delivery teams, while maintaining accurate pipeline, forecasting and reporting on Salesforce. What you'll bring: Proven experience selling connectivity and mobile solutions as part of a wider B2B telecoms portfolio. A proven ability to win and grow new business with mid-sized to large organisations, with confidence operating across longer sales cycles and multiple stakeholders. Strong commercial acumen, with the ability to optimise a range of revenue-driving KPIs. A track record of securing and growing telecommunications accounts, with the ability to prospect, present and close new opportunities. Experience operating effectively in a matrix, complex, customer-focused organisation, comfortable working across multiple stakeholder groups. A strong focus on delivering results, with the resilience to navigate complexity and change in a fast-evolving environment. Sky Business: Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: This role is a Field based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Inclusion: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 05, 2026
Full time
This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. A fantastic business development opportunity to join our Enterprise and Mid Market organisation within Sky Business. Delivering a range of solutions leveraging our comprehensive UK wide network, extensive range of partners and our parent company Comcast Business to meet our customers needs today and into the future. You will need to be a self starter, passionate with a proven flair to establish and drive new business opportunities across a range of customers. What you'll do: Win new business for Sky Business across mid-sized to large organisations, leveraging our growing portfolio of communication services. Drive sales campaigns at sector, vertical and customer level, working collaboratively with cross-functional teams and partners. Build and manage a strong prospect pipeline, maintaining conversion discipline to deliver and exceed sales targets. Maintain a strong commercial focus, continually identifying opportunities to drive profitability and accelerate growth. Ensure seamless onboarding and professional handover of new business wins into the wider organisation. Partner with product, marketing and delivery teams, while maintaining accurate pipeline, forecasting and reporting on Salesforce. What you'll bring: Proven experience selling connectivity and mobile solutions as part of a wider B2B telecoms portfolio. A proven ability to win and grow new business with mid-sized to large organisations, with confidence operating across longer sales cycles and multiple stakeholders. Strong commercial acumen, with the ability to optimise a range of revenue-driving KPIs. A track record of securing and growing telecommunications accounts, with the ability to prospect, present and close new opportunities. Experience operating effectively in a matrix, complex, customer-focused organisation, comfortable working across multiple stakeholder groups. A strong focus on delivering results, with the resilience to navigate complexity and change in a fast-evolving environment. Sky Business: Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: This role is a Field based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Inclusion: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
