Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. Since 2023, Anduril UK has experienced rapid growth, introducing world leading software first, hardware enabled systems to the UK Ministry of Defence and other government agencies. Our exemplar programme of Maritime Sentry Towers (MST), has been developed and delivered in close partnership with the UK government and sovereign British industry, fundamentally changing how border security and surveillance capabilities can be employed by UK authorities. Additionally, Anduril UK has expanded its portfolio to include the ALTIUS 600, a versatile autonomous aerial system, and Seabed Sentry, an advanced underwater surveillance platform. These systems, along with others, position Anduril UK to provide a broad range of software and software enabled hardware products to meet the UK's defence and security needs as outlined in the 2023 Integrated Review Refresh and Defence Command Paper. World leading technology like MST, ALTIUS 600, Seabed Sentry, and many of the other autonomous systems that will underpin the UK's technological future rely on modern C4 systems. These systems can integrate and fuse data across distributed systems, nodes, and networks to enable timely command decision making. Anduril's open architecture Lattice operating system is an AI powered software platform that transforms thousands of data streams into actionable information for operators at all levels. As the world enters an era of strategic competition, Anduril is committed to bringing cutting edge autonomy, AI, computer vision, and networking technology to UK defence and security personnel in months, not years. Our focus is on rapidly delivering innovative solutions that enhance the UK's defence capabilities, support its industrial strategy, and contribute to its position as a science and technology leader. ABOUT THE TEAM The Deployments Team manages the coordination and execution of fielding Anduril's hardware and software products to our customers where it is both mission critical and logistically challenging. Working across Product, Engineering, Business Development, Technical Operations, and Mission Operations, Deployments oversees forward logistics, site installation, maintenance & repairs, field inventory management, sustainment and reverse logistics. This will require a deep understanding of logistics, international customs, the ability to work across teams seamlessly, and the ability to learn new subject matter quickly. The team is central to ensuring effective customer and mission success, shaping the future of Anduril's defense solutions. ABOUT THE ROLE In this role, you will be responsible for managing the processes and execution of deploying Anduril's hardware across the globe. You will execute on service delivery for all deployments within the UK team and will need to partner deeply with the appropriate Growth, Mission Operations, and Technical Operations leads to deploy the right hardware and people at the right time to ensure mission success. This will require unique problem solving skills, the ability to work across teams seamlessly, the ability to prioritize effectively, and a deep appreciation for details and accountability. This role is ideal for an Operations leader who thrives in high growth, high stakes environment. You will have a direct impact on mission success, operational efficiency, and Anduril's global expansion. You will be charged with helping Anduril teams solve exceptional challenges, unblocking issues, and establishing procedures, all with the intention of making sure our customers missions are being met. WHAT YOU'LL DO: Collaborate cross functionally with business leaders, program managers, and external stakeholders to ensure project is executed successfully & on time. Drive the shipment lifecycle for all demos, tradeshows, deployments, and exercises within Europe, Middle East, and Africa (EMEA). Coordinate transportation logistics & work alongside our logistics providers. Act as the advance party / remain behind element to assist with packouts for demos, tradeshows, deployments, and exercises. Handling, storing, packing, labeling, and prepping dangerous goods for commercial shipping. Work alongside Legal and Compliance to ensure Anduril's compliance with international customs and regulatory knowledge. Lead initiatives to continuously improve operational processes, reducing inefficiencies and enhancing reliability and performance. Identify and resolve obstacles, leveraging both strategic and scrappy solutions to maintain deployment timelines according to contract. Provide leadership and maintain high standards of excellence within the deployments team, fostering a culture of innovation and continuous improvement. REQUIRED QUALIFICATIONS: 5+ years of experience in operations, logistics, supply chain, or project management, with a focus on international operations. Customer focused mindset with a track record of delivering high quality results in fast paced or ambiguous environments. Working knowledge of international customs clearance procedures including ATA Carnets and temporary imports, preferably for controlled items. Able to operate independently and in teams; willing to roll up your sleeves and tackle any challenge. Demonstrated ability to manage multiple projects, prioritization, and planning. Ability to travel up to 50%, for up to 1 week at a time. PREFERRED QUALIFICATIONS Dangerous Goods (IATA, IMDG, ADR) trained. UK Salary Range: £75,000 - £100,000 GBP The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top tier benefits for full time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection: Anduril covers life and disability insurance for all employees. Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work life services, such as legal and financial support, are also available. Professional Development: Annual reimbursement for professional development. Commuter Benefits: Company funded commuter benefits based on your region. Relocation Assistance: Available depending on role eligibility. Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. To view Anduril's candidate data privacy policy, please visit
Mar 16, 2026
Full time
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. Since 2023, Anduril UK has experienced rapid growth, introducing world leading software first, hardware enabled systems to the UK Ministry of Defence and other government agencies. Our exemplar programme of Maritime Sentry Towers (MST), has been developed and delivered in close partnership with the UK government and sovereign British industry, fundamentally changing how border security and surveillance capabilities can be employed by UK authorities. Additionally, Anduril UK has expanded its portfolio to include the ALTIUS 600, a versatile autonomous aerial system, and Seabed Sentry, an advanced underwater surveillance platform. These systems, along with others, position Anduril UK to provide a broad range of software and software enabled hardware products to meet the UK's defence and security needs as outlined in the 2023 Integrated Review Refresh and Defence Command Paper. World leading technology like MST, ALTIUS 600, Seabed Sentry, and many of the other autonomous systems that will underpin the UK's technological future rely on modern C4 systems. These systems can integrate and fuse data across distributed systems, nodes, and networks to enable timely command decision making. Anduril's open architecture Lattice operating system is an AI powered software platform that transforms thousands of data streams into actionable information for operators at all levels. As the world enters an era of strategic competition, Anduril is committed to bringing cutting edge autonomy, AI, computer vision, and networking technology to UK defence and security personnel in months, not years. Our focus is on rapidly delivering innovative solutions that enhance the UK's defence capabilities, support its industrial strategy, and contribute to its position as a science and technology leader. ABOUT THE TEAM The Deployments Team manages the coordination and execution of fielding Anduril's hardware and software products to our customers where it is both mission critical and logistically challenging. Working across Product, Engineering, Business Development, Technical Operations, and Mission Operations, Deployments oversees forward logistics, site installation, maintenance & repairs, field inventory management, sustainment and reverse logistics. This will require a deep understanding of logistics, international customs, the ability to work across teams seamlessly, and the ability to learn new subject matter quickly. The team is central to ensuring effective customer and mission success, shaping the future of Anduril's defense solutions. ABOUT THE ROLE In this role, you will be responsible for managing the processes and execution of deploying Anduril's hardware across the globe. You will execute on service delivery for all deployments within the UK team and will need to partner deeply with the appropriate Growth, Mission Operations, and Technical Operations leads to deploy the right hardware and people at the right time to ensure mission success. This will require unique problem solving skills, the ability to work across teams seamlessly, the ability to prioritize effectively, and a deep appreciation for details and accountability. This role is ideal for an Operations leader who thrives in high growth, high stakes environment. You will have a direct impact on mission success, operational efficiency, and Anduril's global expansion. You will be charged with helping Anduril teams solve exceptional challenges, unblocking issues, and establishing procedures, all with the intention of making sure our customers missions are being met. WHAT YOU'LL DO: Collaborate cross functionally with business leaders, program managers, and external stakeholders to ensure project is executed successfully & on time. Drive the shipment lifecycle for all demos, tradeshows, deployments, and exercises within Europe, Middle East, and Africa (EMEA). Coordinate transportation logistics & work alongside our logistics providers. Act as the advance party / remain behind element to assist with packouts for demos, tradeshows, deployments, and exercises. Handling, storing, packing, labeling, and prepping dangerous goods for commercial shipping. Work alongside Legal and Compliance to ensure Anduril's compliance with international customs and regulatory knowledge. Lead initiatives to continuously improve operational processes, reducing inefficiencies and enhancing reliability and performance. Identify and resolve obstacles, leveraging both strategic and scrappy solutions to maintain deployment timelines according to contract. Provide leadership and maintain high standards of excellence within the deployments team, fostering a culture of innovation and continuous improvement. REQUIRED QUALIFICATIONS: 5+ years of experience in operations, logistics, supply chain, or project management, with a focus on international operations. Customer focused mindset with a track record of delivering high quality results in fast paced or ambiguous environments. Working knowledge of international customs clearance procedures including ATA Carnets and temporary imports, preferably for controlled items. Able to operate independently and in teams; willing to roll up your sleeves and tackle any challenge. Demonstrated ability to manage multiple projects, prioritization, and planning. Ability to travel up to 50%, for up to 1 week at a time. PREFERRED QUALIFICATIONS Dangerous Goods (IATA, IMDG, ADR) trained. UK Salary Range: £75,000 - £100,000 GBP The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top tier benefits for full time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection: Anduril covers life and disability insurance for all employees. Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work life services, such as legal and financial support, are also available. Professional Development: Annual reimbursement for professional development. Commuter Benefits: Company funded commuter benefits based on your region. Relocation Assistance: Available depending on role eligibility. Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. To view Anduril's candidate data privacy policy, please visit
Reporting directly to the Chief Financial Officer, you will be empowered to lead day-to-day financial operations, drive strategic projects, and support the integration of new business units across the UK, Europe etc. The company is renowned for its people-first approach, valuing meaningful relationships, deep expertise, and practical know-how. What you'll do: As Group Financial Controller you will play a central role in guiding the organisation's financial direction during an era of expansion. Your days will be filled with varied responsibilities ranging from overseeing complex group consolidations to driving process improvements using automation tools. You will be instrumental in ensuring accurate management reporting that informs strategic decisions at board level while also nurturing talent within your team through ongoing development initiatives. Your ability to collaborate across departments will help solve problems efficiently while maintaining compliance with international standards. By balancing hands-on operational detail with broader strategic input-especially around mergers & acquisitions-you will help shape a resilient finance function ready for future growth. Take ownership of all aspects of group finance including management reporting, tax compliance, treasury management (covering foreign exchange, cashflow forecasting, liquidity planning, working capital optimisation), and facility reporting. Oversee daily finance operations ensuring consistency across processes while maintaining robust controls and scalability as the business grows. Deliver high-quality financial reporting and insights to the CFO and leadership team by producing timely monthly management accounts with comprehensive analysis against budget and prior year results. Refresh and develop financial reporting frameworks to ensure they remain insightful, relevant, and fit for purpose as the organisation evolves. Supervise payroll approval processes, coordinate tax matters efficiently, and ensure statutory compliance to minimise risk exposure for the group. Lead audit activities as well as risk management initiatives; ensure smooth completion of statutory accounts for both group and subsidiaries alongside audits and tax computations. Develop strong internal control frameworks that support rapid future growth while documenting best practices for governance. Drive improvements in financial reporting systems by implementing automation tools and standardising processes across UK, Europe etc. Support direct reports (Financial Reporting & Tax Manager, Finance Manager, Treasury Manager) through mentoring and training while fostering technical knowledge within the wider finance team. Collaborate closely with internal stakeholders, cross-functional teams, and external advisors to resolve challenges effectively while managing insurance requirements for the company. What you bring: Your background as a Group Financial Controller equips you with deep technical expertise in accounting standards such as FRS102 and IFRS along with hands-on experience managing complex consolidations across international entities. You bring proven success in developing robust internal controls that underpin scalable growth while leveraging ERP systems like NetSuite to streamline processes. Your collaborative nature ensures you work seamlessly within teams-mentoring others while building consensus among stakeholders. You are adept at navigating periods of change thanks to your commercial awareness and ability to adapt quickly when priorities shift. Above all else, your enthusiasm for sharing knowledge makes you an invaluable resource who supports both individual colleagues' development journeys as well as broader organisational goals. ACA or ACCA qualified accountant with substantial experience in financial and statutory reporting within fast-growing businesses operating internationally. Proven track record of consolidating accounts for multiple international entities while delivering high-quality output under tight deadlines. Experience improving financial reporting processes through system enhancements such as ERP implementations. Demonstrated ability to mentor high-performing teams by providing training opportunities that foster technical growth within finance functions. Comfortable operating in environments characterised by rapid change where stakeholder engagement is critical to success. Commercially astute with hands-on experience balancing strategic oversight with operational detail across diverse business units. Excellent interpersonal skills enabling effective collaboration with colleagues at all levels as well as external advisors. Ability to flex communication style appropriately-whether offering support or constructive challenge-to achieve optimal outcomes for the business. Proactive approach to prioritising competing demands under time pressure while remaining adaptable to shifting organisational needs. Experience managing insurance requirements alongside ad-hoc financial projects including value creation initiatives and post-acquisition optimisation. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Mar 11, 2026
Full time
Reporting directly to the Chief Financial Officer, you will be empowered to lead day-to-day financial operations, drive strategic projects, and support the integration of new business units across the UK, Europe etc. The company is renowned for its people-first approach, valuing meaningful relationships, deep expertise, and practical know-how. What you'll do: As Group Financial Controller you will play a central role in guiding the organisation's financial direction during an era of expansion. Your days will be filled with varied responsibilities ranging from overseeing complex group consolidations to driving process improvements using automation tools. You will be instrumental in ensuring accurate management reporting that informs strategic decisions at board level while also nurturing talent within your team through ongoing development initiatives. Your ability to collaborate across departments will help solve problems efficiently while maintaining compliance with international standards. By balancing hands-on operational detail with broader strategic input-especially around mergers & acquisitions-you will help shape a resilient finance function ready for future growth. Take ownership of all aspects of group finance including management reporting, tax compliance, treasury management (covering foreign exchange, cashflow forecasting, liquidity planning, working capital optimisation), and facility reporting. Oversee daily finance operations ensuring consistency across processes while maintaining robust controls and scalability as the business grows. Deliver high-quality financial reporting and insights to the CFO and leadership team by producing timely monthly management accounts with comprehensive analysis against budget and prior year results. Refresh and develop financial reporting frameworks to ensure they remain insightful, relevant, and fit for purpose as the organisation evolves. Supervise payroll approval processes, coordinate tax matters efficiently, and ensure statutory compliance to minimise risk exposure for the group. Lead audit activities as well as risk management initiatives; ensure smooth completion of statutory accounts for both group and subsidiaries alongside audits and tax computations. Develop strong internal control frameworks that support rapid future growth while documenting best practices for governance. Drive improvements in financial reporting systems by implementing automation tools and standardising processes across UK, Europe etc. Support direct reports (Financial Reporting & Tax Manager, Finance Manager, Treasury Manager) through mentoring and training while fostering technical knowledge within the wider finance team. Collaborate closely with internal stakeholders, cross-functional teams, and external advisors to resolve challenges effectively while managing insurance requirements for the company. What you bring: Your background as a Group Financial Controller equips you with deep technical expertise in accounting standards such as FRS102 and IFRS along with hands-on experience managing complex consolidations across international entities. You bring proven success in developing robust internal controls that underpin scalable growth while leveraging ERP systems like NetSuite to streamline processes. Your collaborative nature ensures you work seamlessly within teams-mentoring others while building consensus among stakeholders. You are adept at navigating periods of change thanks to your commercial awareness and ability to adapt quickly when priorities shift. Above all else, your enthusiasm for sharing knowledge makes you an invaluable resource who supports both individual colleagues' development journeys as well as broader organisational goals. ACA or ACCA qualified accountant with substantial experience in financial and statutory reporting within fast-growing businesses operating internationally. Proven track record of consolidating accounts for multiple international entities while delivering high-quality output under tight deadlines. Experience improving financial reporting processes through system enhancements such as ERP implementations. Demonstrated ability to mentor high-performing teams by providing training opportunities that foster technical growth within finance functions. Comfortable operating in environments characterised by rapid change where stakeholder engagement is critical to success. Commercially astute with hands-on experience balancing strategic oversight with operational detail across diverse business units. Excellent interpersonal skills enabling effective collaboration with colleagues at all levels as well as external advisors. Ability to flex communication style appropriately-whether offering support or constructive challenge-to achieve optimal outcomes for the business. Proactive approach to prioritising competing demands under time pressure while remaining adaptable to shifting organisational needs. Experience managing insurance requirements alongside ad-hoc financial projects including value creation initiatives and post-acquisition optimisation. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments. Position Description Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance. Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation. Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments. Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists. Promote a culture of collaboration, accountability, and continuous improvement. Qualifications and Experience Educated to degree level or equivalent experience. Leading large, complex transformation programmes within global or corporate banking. Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes. Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations. Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). Preferred Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions Preferred Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams. Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.
Mar 10, 2026
Contractor
My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments. Position Description Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance. Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation. Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments. Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists. Promote a culture of collaboration, accountability, and continuous improvement. Qualifications and Experience Educated to degree level or equivalent experience. Leading large, complex transformation programmes within global or corporate banking. Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes. Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations. Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). Preferred Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions Preferred Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams. Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.
Head of IT Department: Tech & Product Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem solving, deep technical expertise, and a people first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions. Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation. Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites. Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organisational security policies. Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.
Mar 03, 2026
Full time
Head of IT Department: Tech & Product Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem solving, deep technical expertise, and a people first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions. Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation. Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites. Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organisational security policies. Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Product Manager leading Integrations, you will play a critical role in shaping how Trustpilot shows up across the global ecommerce and business software ecosystem. Our integrations enable merchants and businesses to seamlessly collect, manage, and showcase trust wherever they operate - from Shopify and WooCommerce to HubSpot, Salesforce, and emerging platforms. You will lead the product direction for our integration portfolio, ensuring merchants experience a deeply native, frictionless, and scalable Trustpilot experience that drives adoption, usage, and long term customer value. This role is central to Trustpilot's growth strategy as we modernize core integrations, rebuild key apps natively, and expand into new platforms across the ecommerce and SaaS landscape. What you'll be doing: Lead a cross functional squad of engineers and UX through the full product lifecycle - discovery, prioritization, roadmap definition, delivery, rollout, migration, and iteration. Own and evolve the long term strategy for Trustpilot's integrations ecosystem, driving a best in class experience across major ecommerce platforms, including Shopify, while expanding into new, high value ecosystems that strengthen adoption and customer value. Shape and modernise of existing integrations portfolio, rebuilding natively where platform opportunity and scale justify it, and optimising legacy integrations to ensure scale, and long term maintainability. Identify and prioritise new integration opportunities that expand Trustpilot's reach while aligning with commercial potential, customer demand, and strategic ecosystem partnerships. Collaborate closely with engineering and architecture teams to ensure integrations are scalable, secure, performant, and aligned to standards for platform certification and marketplace requirements. Work with Partnerships, Product Marketing, Monetisation, and Commercial teams to plan and execute GTM strategies for new integration launches and migrations, including packaging, enablement, positioning, and rollout. Build strong feedback loops with platform partners, agencies, customers, and internal stakeholders to validate needs and continuously improve product market fit. Define and track adoption, usage, migration velocity, merchant satisfaction, and integration resilience as key success metrics. Represent the Integrations strategy clearly to senior leadership, articulating vision, trade offs, risks, partner alignment, and commercial impact. Who you are: Experienced product manager with strong domain knowledge in building and scaling integrations, ideally across ecommerce (e.g., Shopify, Adobe Commerce, WooCommerce), CRM (e.g., Salesforce), or marketing platforms (e.g., HubSpot). Proven ability to lead cross functional teams and deliver impactful, customer centric products in a fast paced agile environment. Strong grasp of modern integration frameworks, app ecosystem, and platform marketplaces, including native app frameworks, subscription models, certification, and the ability to navigate platform policies and partner programmes. Comfortable collaborating with engineering, UX, commercial teams, and platform partners translating complex requirements into intuitive customer experiences. Data driven decision maker who can evaluate integration impact on adoption, churn, conversion, and customer value. Adept at managing multiple stakeholders and communicating effectively at all levels, from engineers to senior leadership. Excited about the opportunity to modernise legacy integrations while building new ones while delivering exceptional customer experiences that drive adoption and growth. Comfortable balancing near term migration execution with long term platform strategy. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programmes: Fast track your career with our tailored development programmes designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.
Feb 21, 2026
Full time
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Product Manager leading Integrations, you will play a critical role in shaping how Trustpilot shows up across the global ecommerce and business software ecosystem. Our integrations enable merchants and businesses to seamlessly collect, manage, and showcase trust wherever they operate - from Shopify and WooCommerce to HubSpot, Salesforce, and emerging platforms. You will lead the product direction for our integration portfolio, ensuring merchants experience a deeply native, frictionless, and scalable Trustpilot experience that drives adoption, usage, and long term customer value. This role is central to Trustpilot's growth strategy as we modernize core integrations, rebuild key apps natively, and expand into new platforms across the ecommerce and SaaS landscape. What you'll be doing: Lead a cross functional squad of engineers and UX through the full product lifecycle - discovery, prioritization, roadmap definition, delivery, rollout, migration, and iteration. Own and evolve the long term strategy for Trustpilot's integrations ecosystem, driving a best in class experience across major ecommerce platforms, including Shopify, while expanding into new, high value ecosystems that strengthen adoption and customer value. Shape and modernise of existing integrations portfolio, rebuilding natively where platform opportunity and scale justify it, and optimising legacy integrations to ensure scale, and long term maintainability. Identify and prioritise new integration opportunities that expand Trustpilot's reach while aligning with commercial potential, customer demand, and strategic ecosystem partnerships. Collaborate closely with engineering and architecture teams to ensure integrations are scalable, secure, performant, and aligned to standards for platform certification and marketplace requirements. Work with Partnerships, Product Marketing, Monetisation, and Commercial teams to plan and execute GTM strategies for new integration launches and migrations, including packaging, enablement, positioning, and rollout. Build strong feedback loops with platform partners, agencies, customers, and internal stakeholders to validate needs and continuously improve product market fit. Define and track adoption, usage, migration velocity, merchant satisfaction, and integration resilience as key success metrics. Represent the Integrations strategy clearly to senior leadership, articulating vision, trade offs, risks, partner alignment, and commercial impact. Who you are: Experienced product manager with strong domain knowledge in building and scaling integrations, ideally across ecommerce (e.g., Shopify, Adobe Commerce, WooCommerce), CRM (e.g., Salesforce), or marketing platforms (e.g., HubSpot). Proven ability to lead cross functional teams and deliver impactful, customer centric products in a fast paced agile environment. Strong grasp of modern integration frameworks, app ecosystem, and platform marketplaces, including native app frameworks, subscription models, certification, and the ability to navigate platform policies and partner programmes. Comfortable collaborating with engineering, UX, commercial teams, and platform partners translating complex requirements into intuitive customer experiences. Data driven decision maker who can evaluate integration impact on adoption, churn, conversion, and customer value. Adept at managing multiple stakeholders and communicating effectively at all levels, from engineers to senior leadership. Excited about the opportunity to modernise legacy integrations while building new ones while delivering exceptional customer experiences that drive adoption and growth. Comfortable balancing near term migration execution with long term platform strategy. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programmes: Fast track your career with our tailored development programmes designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Talent Acquisition Partner (12-month FTC) focused on our Corporate Functions, Customer, Marketing & Strategy, you'll be primarily hiring for a variety of mid- to senior-level positions. You'll work closely with hiring managers and leadership teams across these functions to deliver pivotal hires that drive operational excellence, market reach, and strategic direction. Beyond managing the full recruitment cycle and building strategic relationships, you will also coach leaders on best practices, ensure assessment quality, and champion Trustpilot's feedback culture. Furthermore, you will be responsible for mentoring and developing TA Partners on the team, driving innovation, and executing with a data-driven approach. The functions you will support include departments such as Finance, Legal, People & Culture (HR), Marketing, & Customer Experience. What you'll be doing: Serve as a trusted strategic partner, developing and maintaining strong relationships with senior stakeholders across Corporate Functions, Marketing, and Strategy, consistently delivering a high-quality hiring experience. Develop and implement highly effective talent strategies to source, recruit, and hire exceptional candidates that drive business growth and operational maturity within the supported functions. Manage job requisitions end-to-end, ensuring an effective and streamlined process from initial candidate sourcing through to salary negotiation and closing. Participate in cross-functional TA projects designed to improve efficiency, scale our operations, and enhance our overall hiring function. Manage the candidate flow meticulously through Greenhouse, our applicant tracking system, ensuring data integrity and accurate reporting. Proactively capture and leverage market insights, including competitor analysis, compensation benchmarks, and talent availability, to refine job requirements. Mentor and develop TA Partners, providing regular coaching and facilitating continuous learning to contribute to the overall success of the talent acquisition team. We are looking for people with: Significant in-house experience as a Senior Talent Acquisition Partner, with a specific focus on hiring across Corporate Functions (e.g., Finance, Legal, HR, Marketing, or Customer Experience) within a fast-paced, high-growth technology or SaaS environment. Deep understanding of the talent landscape for these functions, including experience hiring for mid to senior-level roles. Highly proficient in using both established and innovative recruitment methods, with exceptional networking and direct sourcing skills. Able to work with limited supervision and quickly adapt to new ways of working and shifting priorities in a global environment. Well-developed interview, assessment, and established interpersonal skills, with a track record of building effective relationships with senior stakeholders. Experience leading or significantly participating in TA-related projects (e.g., implementing a new ATS module, designing assessment frameworks, or driving a specific diversity hiring initiatives). Demonstrable track record of using data and metrics to inform and optimise sourcing strategies, drive innovation, and measure recruitment success (e.g., source effectiveness, time-to-hire, offer-to-acceptance rate). Ability to mentor and develop Talent Acquisition Partners, coaching them on best practices, sourcing techniques, and stakeholder management. Excellent communication skills coupled with a positive, collaborative, and results-oriented mindset. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.
Feb 20, 2026
Full time
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Talent Acquisition Partner (12-month FTC) focused on our Corporate Functions, Customer, Marketing & Strategy, you'll be primarily hiring for a variety of mid- to senior-level positions. You'll work closely with hiring managers and leadership teams across these functions to deliver pivotal hires that drive operational excellence, market reach, and strategic direction. Beyond managing the full recruitment cycle and building strategic relationships, you will also coach leaders on best practices, ensure assessment quality, and champion Trustpilot's feedback culture. Furthermore, you will be responsible for mentoring and developing TA Partners on the team, driving innovation, and executing with a data-driven approach. The functions you will support include departments such as Finance, Legal, People & Culture (HR), Marketing, & Customer Experience. What you'll be doing: Serve as a trusted strategic partner, developing and maintaining strong relationships with senior stakeholders across Corporate Functions, Marketing, and Strategy, consistently delivering a high-quality hiring experience. Develop and implement highly effective talent strategies to source, recruit, and hire exceptional candidates that drive business growth and operational maturity within the supported functions. Manage job requisitions end-to-end, ensuring an effective and streamlined process from initial candidate sourcing through to salary negotiation and closing. Participate in cross-functional TA projects designed to improve efficiency, scale our operations, and enhance our overall hiring function. Manage the candidate flow meticulously through Greenhouse, our applicant tracking system, ensuring data integrity and accurate reporting. Proactively capture and leverage market insights, including competitor analysis, compensation benchmarks, and talent availability, to refine job requirements. Mentor and develop TA Partners, providing regular coaching and facilitating continuous learning to contribute to the overall success of the talent acquisition team. We are looking for people with: Significant in-house experience as a Senior Talent Acquisition Partner, with a specific focus on hiring across Corporate Functions (e.g., Finance, Legal, HR, Marketing, or Customer Experience) within a fast-paced, high-growth technology or SaaS environment. Deep understanding of the talent landscape for these functions, including experience hiring for mid to senior-level roles. Highly proficient in using both established and innovative recruitment methods, with exceptional networking and direct sourcing skills. Able to work with limited supervision and quickly adapt to new ways of working and shifting priorities in a global environment. Well-developed interview, assessment, and established interpersonal skills, with a track record of building effective relationships with senior stakeholders. Experience leading or significantly participating in TA-related projects (e.g., implementing a new ATS module, designing assessment frameworks, or driving a specific diversity hiring initiatives). Demonstrable track record of using data and metrics to inform and optimise sourcing strategies, drive innovation, and measure recruitment success (e.g., source effectiveness, time-to-hire, offer-to-acceptance rate). Ability to mentor and develop Talent Acquisition Partners, coaching them on best practices, sourcing techniques, and stakeholder management. Excellent communication skills coupled with a positive, collaborative, and results-oriented mindset. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.
Retail Operations & Communication Manager City: London Country/Region: GB Application Deadline: 24/12/25 Retail Operations Manager Contract: permanent/full-time Location: Hybrid working with three days in the office The role This role will look after the day-to-day management, operational efficiency, and tactical execution within the retail operations framework. Ensure consistent operational standards across all stores About Pandora The largest jewellery company in the world, we give a voice to millions of people's loves every day. We sellthree pieces of our hand-crafted jewellery every second and havethe largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business. We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Our People Our global workforce is made up of over 35,000 passionate people who, in 2024, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life. What we're looking for Retail Experience:Proven experience in retail operations management. RSM level and above. Data-Driven Decision Making:Proficiencyinanalyzingdata and using insights to drive operational improvements. Interpersonal Skills:Strong interpersonal skills for building strategic relationships and alliances with internal & external stakeholders and collaborating cross-functionally. Vendor Relations:Strong relationships with suppliers and vendors, ensuringtimelyand cost-effective procurement. Financial Acumen & Budget Management:Experience in managing budgets, financial planning, and cost control. Familiarity with key performance indicators (KPIs) and how to use them to measure and improve performance. Process Optimisation:Ability to streamline processes and improve operational efficiencies. Technological Proficiency:Knowledge of retail management systems, inventory management software, and other relevant technologies. Willingness to learn and implementnew technologiesand systems. Customer-Centric Mindset:Understanding the importance of customer satisfaction and how to enhance the customer experience. Resource Management:Efficient allocation andutilizationof resources, including personnel, time, and budget. Regulatory Compliance:Knowledge of relevant laws and regulations affecting retail operations, including labour laws, health and safety regulations, and industry standards. Policy Implementation: Ability to develop and enforce company policies and procedures to ensure compliance. Performance Management:Establishingand monitoring performance metrics to evaluate employee and store performance. Implementing systems for regular feedback and performance reviews. Project Coordination:Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget. The successful candidate Strong Leadership:Ability to inspire, lead, and manage teams across multiple locations. Decision-Making:Competence in making strategic and operational decisions quickly and effectively. Problem-Solving:Ability toidentifyissues and develop effective solutions promptly. Effective Communication:Excellent verbal and written communication skills to interact with staff, vendors, and senior management. What can we offer you? Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. A highly competitive salary with regular salary reviews Choice of lunch on us, delivered to you whenever you are in the office! Early finish Fridays (weekends with Pandora start every Friday at 3pm!) 25 days annual leave (plus bank holidays) Buy/sell holiday options Celebrate your birthday with a day off to celebrate! Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you'll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more Wellness Hub: videos to help you lead a healthy lifestyle Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round Recognition programme: celebrate and share achievements with the wider business At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift If you are looking for a new challenge, come and craft the incredible with us! Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible
Feb 19, 2026
Full time
Retail Operations & Communication Manager City: London Country/Region: GB Application Deadline: 24/12/25 Retail Operations Manager Contract: permanent/full-time Location: Hybrid working with three days in the office The role This role will look after the day-to-day management, operational efficiency, and tactical execution within the retail operations framework. Ensure consistent operational standards across all stores About Pandora The largest jewellery company in the world, we give a voice to millions of people's loves every day. We sellthree pieces of our hand-crafted jewellery every second and havethe largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business. We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Our People Our global workforce is made up of over 35,000 passionate people who, in 2024, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life. What we're looking for Retail Experience:Proven experience in retail operations management. RSM level and above. Data-Driven Decision Making:Proficiencyinanalyzingdata and using insights to drive operational improvements. Interpersonal Skills:Strong interpersonal skills for building strategic relationships and alliances with internal & external stakeholders and collaborating cross-functionally. Vendor Relations:Strong relationships with suppliers and vendors, ensuringtimelyand cost-effective procurement. Financial Acumen & Budget Management:Experience in managing budgets, financial planning, and cost control. Familiarity with key performance indicators (KPIs) and how to use them to measure and improve performance. Process Optimisation:Ability to streamline processes and improve operational efficiencies. Technological Proficiency:Knowledge of retail management systems, inventory management software, and other relevant technologies. Willingness to learn and implementnew technologiesand systems. Customer-Centric Mindset:Understanding the importance of customer satisfaction and how to enhance the customer experience. Resource Management:Efficient allocation andutilizationof resources, including personnel, time, and budget. Regulatory Compliance:Knowledge of relevant laws and regulations affecting retail operations, including labour laws, health and safety regulations, and industry standards. Policy Implementation: Ability to develop and enforce company policies and procedures to ensure compliance. Performance Management:Establishingand monitoring performance metrics to evaluate employee and store performance. Implementing systems for regular feedback and performance reviews. Project Coordination:Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget. The successful candidate Strong Leadership:Ability to inspire, lead, and manage teams across multiple locations. Decision-Making:Competence in making strategic and operational decisions quickly and effectively. Problem-Solving:Ability toidentifyissues and develop effective solutions promptly. Effective Communication:Excellent verbal and written communication skills to interact with staff, vendors, and senior management. What can we offer you? Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. A highly competitive salary with regular salary reviews Choice of lunch on us, delivered to you whenever you are in the office! Early finish Fridays (weekends with Pandora start every Friday at 3pm!) 25 days annual leave (plus bank holidays) Buy/sell holiday options Celebrate your birthday with a day off to celebrate! Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you'll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more Wellness Hub: videos to help you lead a healthy lifestyle Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round Recognition programme: celebrate and share achievements with the wider business At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift If you are looking for a new challenge, come and craft the incredible with us! Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible
