Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 02, 2026
Full time
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 02, 2026
Full time
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 02, 2026
Full time
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Tier 1 - Tax and Trusts Manager Location: Central London - hybrid Salary: DOE Join a Top-tier Legal 500 firm in London dealing with complex trusts and tax structures. RESPONSIBILITIES Managing a varied and technically complex portfolio of UK and offshore trusts, estates and private wealth structures, ensuring efficient administration and compliance Advising on UK tax implications for trusts and high-net-worth individuals, including IHT, CGT and income tax planning opportunities Overseeing trust accounts, tax returns and reporting obligations, liaising with external advisers and fiduciaries where required Supporting partners and senior lawyers on sophisticated wealth structuring, succession planning and multi generational family governance matters Acting as a key point of contact for trustees, beneficiaries and family offices, delivering clear and commercially focused advice Collaborating closely with legal, tax, family and corporate specialists to provide an integrated private wealth service Driving proactive matter management, including budgeting, WIP control and achievement of financial targets Contributing to business development, client relationship management and thought leadership within the private wealth and fiduciary space Supervising and mentoring junior team members and assisting with workflow management and technical development ABOUT YOU CTA / STEP qualified (or equivalent) with substantial experience in trust taxation and private wealth gained within a leading professional services or legal environment Strong technical expertise across UK trust taxation, estate administration and fiduciary accounting, with exposure to international structures Experience advising high-net-worth individuals, trustees, family offices and entrepreneurial families Commercially minded with excellent organisational skills and a proactive approach to client service and relationship management Confident communicator with the ability to translate complex tax issues into practical guidance A collaborative team player with experience supervising junior professionals BENEFITS Competitive salary with discretionary bonus Hybrid working model with genuine flexibility and agile culture Generous annual leave entitlement with additional festive closure Private medical insurance and comprehensive wellbeing support Enhanced pension contribution and life assurance Ongoing professional development with support for STEP, CTA and specialist training Exposure to high-quality international work within a collaborative private wealth platform Clear progression pathway within a well-resourced and growing team Strong administrative, accounting and knowledge support infrastructure If this sounds like the right opportunity for you, apply today or contact me using the details below for a confidential conversation: E: P:
Mar 01, 2026
Full time
Tier 1 - Tax and Trusts Manager Location: Central London - hybrid Salary: DOE Join a Top-tier Legal 500 firm in London dealing with complex trusts and tax structures. RESPONSIBILITIES Managing a varied and technically complex portfolio of UK and offshore trusts, estates and private wealth structures, ensuring efficient administration and compliance Advising on UK tax implications for trusts and high-net-worth individuals, including IHT, CGT and income tax planning opportunities Overseeing trust accounts, tax returns and reporting obligations, liaising with external advisers and fiduciaries where required Supporting partners and senior lawyers on sophisticated wealth structuring, succession planning and multi generational family governance matters Acting as a key point of contact for trustees, beneficiaries and family offices, delivering clear and commercially focused advice Collaborating closely with legal, tax, family and corporate specialists to provide an integrated private wealth service Driving proactive matter management, including budgeting, WIP control and achievement of financial targets Contributing to business development, client relationship management and thought leadership within the private wealth and fiduciary space Supervising and mentoring junior team members and assisting with workflow management and technical development ABOUT YOU CTA / STEP qualified (or equivalent) with substantial experience in trust taxation and private wealth gained within a leading professional services or legal environment Strong technical expertise across UK trust taxation, estate administration and fiduciary accounting, with exposure to international structures Experience advising high-net-worth individuals, trustees, family offices and entrepreneurial families Commercially minded with excellent organisational skills and a proactive approach to client service and relationship management Confident communicator with the ability to translate complex tax issues into practical guidance A collaborative team player with experience supervising junior professionals BENEFITS Competitive salary with discretionary bonus Hybrid working model with genuine flexibility and agile culture Generous annual leave entitlement with additional festive closure Private medical insurance and comprehensive wellbeing support Enhanced pension contribution and life assurance Ongoing professional development with support for STEP, CTA and specialist training Exposure to high-quality international work within a collaborative private wealth platform Clear progression pathway within a well-resourced and growing team Strong administrative, accounting and knowledge support infrastructure If this sounds like the right opportunity for you, apply today or contact me using the details below for a confidential conversation: E: P:
Pure Protection Ltd is a Private Healthcare, Protection & Employee Benefits Specialist. We believe in doing things right. Our network is built on trust, professionalism, and an understanding of the protection industry. If you're proud of the work you do and are looking for a new challenge in a company that truly values its advisers, we would love to hear from you. Role Description Self Employed -Private Medical Insurance Adviser - COMMISSION ONLY Please Note: Only applicants with current experience in selling Private Medical Insurance will be considered. Key Requirements: Proven experience in selling Private Medical Insurance. You must be able to generate your own leads and business. Ability to work as an Appointed Representative or Independent Adviser. A commitment to treating customers fairly and providing the best advice. Are you a driven professional in the Insurance Industry, ready for your next career move? We are a forward-thinking network specializing in Private Healthcare, Protection, and Employee Benefits, looking for a talented and motivated individual to join our team. What We Offer: Autonomy: You will be responsible for sourcing and generating your own leads, with the flexibility to work independently. Client Base: You will likely bring with you an established client portfolio, allowing you to hit the ground running. Competitive Commission: Enjoy attractive commission rates that reflect your expertise and hard work. Comprehensive Support: Benefit from full administrative support, ensuring you can focus on what matters mostdelivering exceptional service to your clients. Industry-Leading Insurers: Access to a broad range of major insurers, giving you the tools to provide clients with the best solutions. Qualifications: Must currently be working in the Industry as an Appointed Representative or Individual offering PMI or Long Term products JBRP1_UKTJ
Mar 01, 2026
Full time
Pure Protection Ltd is a Private Healthcare, Protection & Employee Benefits Specialist. We believe in doing things right. Our network is built on trust, professionalism, and an understanding of the protection industry. If you're proud of the work you do and are looking for a new challenge in a company that truly values its advisers, we would love to hear from you. Role Description Self Employed -Private Medical Insurance Adviser - COMMISSION ONLY Please Note: Only applicants with current experience in selling Private Medical Insurance will be considered. Key Requirements: Proven experience in selling Private Medical Insurance. You must be able to generate your own leads and business. Ability to work as an Appointed Representative or Independent Adviser. A commitment to treating customers fairly and providing the best advice. Are you a driven professional in the Insurance Industry, ready for your next career move? We are a forward-thinking network specializing in Private Healthcare, Protection, and Employee Benefits, looking for a talented and motivated individual to join our team. What We Offer: Autonomy: You will be responsible for sourcing and generating your own leads, with the flexibility to work independently. Client Base: You will likely bring with you an established client portfolio, allowing you to hit the ground running. Competitive Commission: Enjoy attractive commission rates that reflect your expertise and hard work. Comprehensive Support: Benefit from full administrative support, ensuring you can focus on what matters mostdelivering exceptional service to your clients. Industry-Leading Insurers: Access to a broad range of major insurers, giving you the tools to provide clients with the best solutions. Qualifications: Must currently be working in the Industry as an Appointed Representative or Individual offering PMI or Long Term products JBRP1_UKTJ
EHS Administrator - The Organisational Anchor Behind a Safer Workplace The organisation is seeking a proactive, detail-driven EHS Administrator to support its Environment, Health & Safety team during a period of significant operational transition. This role plays a vital part in keeping day-to-day activities running smoothly, enabling technical specialists to focus on critical safety investigations click apply for full job details
Mar 01, 2026
Contractor
EHS Administrator - The Organisational Anchor Behind a Safer Workplace The organisation is seeking a proactive, detail-driven EHS Administrator to support its Environment, Health & Safety team during a period of significant operational transition. This role plays a vital part in keeping day-to-day activities running smoothly, enabling technical specialists to focus on critical safety investigations click apply for full job details
Assistant Sales and Marketing Manager Japanese Speaking Euro London Appointments is delighted to be supporting one of our long-standing clients, a global trading specialist, as they expand their sales and marketing team. We placed a fantastic candidate with them last year, and thanks to continued growth, they are now creating an additional Assistant Sales and Marketing Manager role. This is an excellent opportunity for experienced Account Managers or Sales professionals ready to take the next step in their career. Reporting to the General Manager and Sales Managers, you will play a key role in driving new business development and nurturing existing client accounts. If you want to build on your sales experience in a close-knit, collaborative environment while using your Japanese language skills, this could be the perfect role for you. Key Responsibilities: Act as the main liaison between Japan-based clients and European suppliers, coordinating with the Managing Director, other directors, and subsidiaries in Japan and the USA. Meet and exceed sales targets while monitoring sales activities and managing budgets. Manage administrative tasks such as translating product materials, preparing quotes, processing orders, and handling export documentation. Lead project management efforts, providing support to customers and suppliers on product specifications. Attend occasional business trips to suppliers, customers, and industry defence shows. The Ideal Candidate Will Have: Fluency in both Japanese and English (essential). 2 3 years experience in sales or account management. Excellent communication skills in both languages, capable of engaging with all levels of seniority. Strong organisational skills and ability to prioritise effectively. A proactive, positive attitude with the ability to work independently and meet deadlines. A valid UK driving licence. What Our Client Offers: International exposure with opportunities to travel to Japan and across Europe. A close-knit and collaborative working environment. Competitive salary, car allowance, and benefits package. Annual salary reviews. Clear progression path to a Sales Manager role within the company. This role requires candidates to be fully office-based during the initial probation period. A generous car allowance is available. If you re ready to make an impact and help grow international markets with a dynamic company, we want to hear from you! Contact us today to apply or find out more! Please be advised that all CVs will be treated in the strictest confidence and your application will not be forwarded without your permission. We aim to respond promptly; however, due to the high volume of applications, we are only able to contact candidates whose experience closely matches our client s requirements. For more opportunities, please visit our website.
Mar 01, 2026
Full time
Assistant Sales and Marketing Manager Japanese Speaking Euro London Appointments is delighted to be supporting one of our long-standing clients, a global trading specialist, as they expand their sales and marketing team. We placed a fantastic candidate with them last year, and thanks to continued growth, they are now creating an additional Assistant Sales and Marketing Manager role. This is an excellent opportunity for experienced Account Managers or Sales professionals ready to take the next step in their career. Reporting to the General Manager and Sales Managers, you will play a key role in driving new business development and nurturing existing client accounts. If you want to build on your sales experience in a close-knit, collaborative environment while using your Japanese language skills, this could be the perfect role for you. Key Responsibilities: Act as the main liaison between Japan-based clients and European suppliers, coordinating with the Managing Director, other directors, and subsidiaries in Japan and the USA. Meet and exceed sales targets while monitoring sales activities and managing budgets. Manage administrative tasks such as translating product materials, preparing quotes, processing orders, and handling export documentation. Lead project management efforts, providing support to customers and suppliers on product specifications. Attend occasional business trips to suppliers, customers, and industry defence shows. The Ideal Candidate Will Have: Fluency in both Japanese and English (essential). 2 3 years experience in sales or account management. Excellent communication skills in both languages, capable of engaging with all levels of seniority. Strong organisational skills and ability to prioritise effectively. A proactive, positive attitude with the ability to work independently and meet deadlines. A valid UK driving licence. What Our Client Offers: International exposure with opportunities to travel to Japan and across Europe. A close-knit and collaborative working environment. Competitive salary, car allowance, and benefits package. Annual salary reviews. Clear progression path to a Sales Manager role within the company. This role requires candidates to be fully office-based during the initial probation period. A generous car allowance is available. If you re ready to make an impact and help grow international markets with a dynamic company, we want to hear from you! Contact us today to apply or find out more! Please be advised that all CVs will be treated in the strictest confidence and your application will not be forwarded without your permission. We aim to respond promptly; however, due to the high volume of applications, we are only able to contact candidates whose experience closely matches our client s requirements. For more opportunities, please visit our website.
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: SEND School Administrator Location: Hambrook School, Burgess Hill, West Sussex, RH15 8HZ Hours: 37.5 per week Monday-Friday Salary: £25,200 per annum (not pro rata) Contract: Permanent Term Time Only Start: March 2026 UK applicants only - no sponsorship available At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay . Many of our schools have already introduced the 4DWW, and others will soon join in. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role This is more than an admin role-it's a chance to make a real difference every day. As our School Administrator, you'll be the friendly, capable presence that keeps everything running smoothly. From the first phone call to the final bell, you'll help ensure our school operates efficiently, calmly and with care. You'll support staff, pupils and families alike, bringing structure, professionalism and compassion to everything you do. No two days will be the same. You'll: Provide timely and confidential administrative support, maintaining accurate records and school documentation. Respond flexibly to urgent requests and support colleagues as required. Contribute to smooth daily operations, ensuring compliance with school policies, Health & Safety, and safeguarding standards. Participate in team meetings, professional development, and school initiatives to support the wider school community. Represent the school positively, demonstrating professionalism and embodying the school's values in every interaction. Who We're Looking For We are seeking someone who is: Highly organised with excellent attention to detail. Professional, approachable, and confident in interactions with staff, pupils, and visitors. Flexible, proactive, and able to manage competing priorities. Committed to safeguarding, confidentiality, and best practice. A positive team player who contributes to a supportive working environment. About Us Hambrook School is an independent specialist school in Burgess Hill, West Sussex, for pupils aged 5-18 with autism and an EHCP. Opened in 2023 and rated 'Good' by Ofsted, we provide a structured, safe and nurturing environment. Small classes and highly personalised programmes enable pupils to engage, progress and enjoy learning. Through rich curriculum experiences and bespoke support, we help every young person achieve their full potential. For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Mar 01, 2026
Full time
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: SEND School Administrator Location: Hambrook School, Burgess Hill, West Sussex, RH15 8HZ Hours: 37.5 per week Monday-Friday Salary: £25,200 per annum (not pro rata) Contract: Permanent Term Time Only Start: March 2026 UK applicants only - no sponsorship available At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay . Many of our schools have already introduced the 4DWW, and others will soon join in. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role This is more than an admin role-it's a chance to make a real difference every day. As our School Administrator, you'll be the friendly, capable presence that keeps everything running smoothly. From the first phone call to the final bell, you'll help ensure our school operates efficiently, calmly and with care. You'll support staff, pupils and families alike, bringing structure, professionalism and compassion to everything you do. No two days will be the same. You'll: Provide timely and confidential administrative support, maintaining accurate records and school documentation. Respond flexibly to urgent requests and support colleagues as required. Contribute to smooth daily operations, ensuring compliance with school policies, Health & Safety, and safeguarding standards. Participate in team meetings, professional development, and school initiatives to support the wider school community. Represent the school positively, demonstrating professionalism and embodying the school's values in every interaction. Who We're Looking For We are seeking someone who is: Highly organised with excellent attention to detail. Professional, approachable, and confident in interactions with staff, pupils, and visitors. Flexible, proactive, and able to manage competing priorities. Committed to safeguarding, confidentiality, and best practice. A positive team player who contributes to a supportive working environment. About Us Hambrook School is an independent specialist school in Burgess Hill, West Sussex, for pupils aged 5-18 with autism and an EHCP. Opened in 2023 and rated 'Good' by Ofsted, we provide a structured, safe and nurturing environment. Small classes and highly personalised programmes enable pupils to engage, progress and enjoy learning. Through rich curriculum experiences and bespoke support, we help every young person achieve their full potential. For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions. The founders' vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best. The Role As a Store Manager, you're responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first - always. You will ensure all employees are given what they need to know, when they need to know it so that they're empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house. Responsibilities Developing the best: Guide and coach the team to inspire a "customer first always" approach. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs. Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring 'All Sizes Out' targets are achieved. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. Operational Keep up to date with and adhere to company policies and procedures. Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues. Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames. Commercial Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach. Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals. Have an excellent knowledge of the marketplace and competition to support commercial decisions. Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business. Future Focus Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Skills & Experience Key skills: Ideally have worked within a supervisory or management role in a customer facing environment Retail exposure beneficial The ability to thrive in a sales targeted environment Personal qualities: Outstanding written and verbal communication skills A desire to use your initiative to solve problems Proven leadership ability Decision-making Excellent Interpersonal skills Adaptable to change Time management Conflict resolution Excellent team player Mentorship Passion for the brand What We Offer Competitive salary An opportunity to work with global sporting partners A chance to build a career with a fast paced, high growth brand
Feb 28, 2026
Full time
Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions. The founders' vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best. The Role As a Store Manager, you're responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first - always. You will ensure all employees are given what they need to know, when they need to know it so that they're empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house. Responsibilities Developing the best: Guide and coach the team to inspire a "customer first always" approach. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs. Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring 'All Sizes Out' targets are achieved. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. Operational Keep up to date with and adhere to company policies and procedures. Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues. Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames. Commercial Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach. Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals. Have an excellent knowledge of the marketplace and competition to support commercial decisions. Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business. Future Focus Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Skills & Experience Key skills: Ideally have worked within a supervisory or management role in a customer facing environment Retail exposure beneficial The ability to thrive in a sales targeted environment Personal qualities: Outstanding written and verbal communication skills A desire to use your initiative to solve problems Proven leadership ability Decision-making Excellent Interpersonal skills Adaptable to change Time management Conflict resolution Excellent team player Mentorship Passion for the brand What We Offer Competitive salary An opportunity to work with global sporting partners A chance to build a career with a fast paced, high growth brand
Assistant Technical Services Manager Location: London (Site Based) Sector: Building Services / Construction Employment Type: Permanent Level: Entry-Level / Assistant Salary: Up to £50,000 + Package Overview My client is seeking an Assistant Technical Services Manager to support the delivery of complex mechanical and electrical (M&E) packages across major construction projects in London. This role is designed for individuals currently working within construction or fit-out who are looking to move into Technical Services , but may not yet have direct experience in this function. The successful candidate will work directly alongside a Senior Technical Services Manager , receiving structured mentoring and hands-on exposure to technically challenging, high-profile schemes. This is a practical, project-focused role with a clear development pathway into a Technical Services Manager position. Project Exposure You will assist in the technical delivery of major M&E packages on projects including: Laboratory fit-out projects within leading London hospitals Large commercial developments Landmark buildings across the London skyline This role offers genuine involvement in live projects, rather than a purely administrative or desk-based position. Key Responsibilities Assist the Senior Technical Services Manager with day-to-day technical delivery Support M&E design coordination across mechanical and electrical disciplines Assist with the management of technical submittals, RFIs and design queries Coordinate drawings, specifications and design changes Liaise with consultants, specialist subcontractors and internal site teams Support the interface between design, commercial and construction teams Develop an understanding of full technical services delivery from design through to construction Full training and mentoring will be provided, with responsibility increasing as experience and confidence develop. Candidate Requirements Previous Technical Services experience is not required . Applicants must, however, have some experience working for a main contractor within construction or fit-out . Suitable backgrounds may include: Project Engineer or Graduate Engineer Site Engineer or Site Supervisor seeking an office-based technical role Mechanical or Electrical trade background with ambitions to progress into management Educational background in Building Services, Engineering or Construction (advantageous but not essential) Key personal attributes include strong organisation skills, a positive attitude, and a willingness to learn. What s on Offer Direct mentorship from an experienced Senior Technical Services Manager Exposure to complex healthcare and landmark commercial projects Clear progression route to Technical Services Manager Long-term career development within M&E delivery
Feb 28, 2026
Full time
Assistant Technical Services Manager Location: London (Site Based) Sector: Building Services / Construction Employment Type: Permanent Level: Entry-Level / Assistant Salary: Up to £50,000 + Package Overview My client is seeking an Assistant Technical Services Manager to support the delivery of complex mechanical and electrical (M&E) packages across major construction projects in London. This role is designed for individuals currently working within construction or fit-out who are looking to move into Technical Services , but may not yet have direct experience in this function. The successful candidate will work directly alongside a Senior Technical Services Manager , receiving structured mentoring and hands-on exposure to technically challenging, high-profile schemes. This is a practical, project-focused role with a clear development pathway into a Technical Services Manager position. Project Exposure You will assist in the technical delivery of major M&E packages on projects including: Laboratory fit-out projects within leading London hospitals Large commercial developments Landmark buildings across the London skyline This role offers genuine involvement in live projects, rather than a purely administrative or desk-based position. Key Responsibilities Assist the Senior Technical Services Manager with day-to-day technical delivery Support M&E design coordination across mechanical and electrical disciplines Assist with the management of technical submittals, RFIs and design queries Coordinate drawings, specifications and design changes Liaise with consultants, specialist subcontractors and internal site teams Support the interface between design, commercial and construction teams Develop an understanding of full technical services delivery from design through to construction Full training and mentoring will be provided, with responsibility increasing as experience and confidence develop. Candidate Requirements Previous Technical Services experience is not required . Applicants must, however, have some experience working for a main contractor within construction or fit-out . Suitable backgrounds may include: Project Engineer or Graduate Engineer Site Engineer or Site Supervisor seeking an office-based technical role Mechanical or Electrical trade background with ambitions to progress into management Educational background in Building Services, Engineering or Construction (advantageous but not essential) Key personal attributes include strong organisation skills, a positive attitude, and a willingness to learn. What s on Offer Direct mentorship from an experienced Senior Technical Services Manager Exposure to complex healthcare and landmark commercial projects Clear progression route to Technical Services Manager Long-term career development within M&E delivery
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. VolkerStevin have a fantastic opportunity for a Hire Co-Ordinator to join our Procurement team. This will be based out of our Preston office with visits to the Morecambe office as well as sites. Key Accountabilities: Key activities:- Source and order plant and equipment Complete off hires of plant and equipment Promote efficient plant hiring, offering innovative technical and solution based advise and support Provide a proactive approach to off hiring plant and equipment Tasks to incl but not limited to : - Processing hires via our internal management system Offering advice to site with regards to the type of plant & equipment which may be suitable for the job. Attending on site visits / supplier meetings to reach best solution for our projects. Timely placement of orders with the supply chain or Volker Businesses for the supply of plant. Ensuring all health and safety legislation and minimum Volker HSEQ standards are met Updating the Microsoft 4PS system with relevant details Reviewing and analysing internal and external reports Offer technical support to administrative team to manage damage and loss claims Proactive off-hire - managing internal reports to ensure plant and equipment is off hire in a timely manner Offering support for tendering enquiries, support projects in obtain external quotes where required. Negotiating long term / high value hire rates Reducing transport costs through grouping of orders Offer support for the wider hire desk team to cover absence and during busy periods About you Previous experience operating as a hire co-ordinator is highly desirable Knowledge of construction and / or plant or machinery is required Computer literate and comfortable to use Microsoft office software and Microsoft Dynamics 4PS system Must have good people skills. A positive, upbeat personality is essential The successful candidate will need to be able to work under pressure and effectively prioritise workload If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Feb 28, 2026
Full time
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. VolkerStevin have a fantastic opportunity for a Hire Co-Ordinator to join our Procurement team. This will be based out of our Preston office with visits to the Morecambe office as well as sites. Key Accountabilities: Key activities:- Source and order plant and equipment Complete off hires of plant and equipment Promote efficient plant hiring, offering innovative technical and solution based advise and support Provide a proactive approach to off hiring plant and equipment Tasks to incl but not limited to : - Processing hires via our internal management system Offering advice to site with regards to the type of plant & equipment which may be suitable for the job. Attending on site visits / supplier meetings to reach best solution for our projects. Timely placement of orders with the supply chain or Volker Businesses for the supply of plant. Ensuring all health and safety legislation and minimum Volker HSEQ standards are met Updating the Microsoft 4PS system with relevant details Reviewing and analysing internal and external reports Offer technical support to administrative team to manage damage and loss claims Proactive off-hire - managing internal reports to ensure plant and equipment is off hire in a timely manner Offering support for tendering enquiries, support projects in obtain external quotes where required. Negotiating long term / high value hire rates Reducing transport costs through grouping of orders Offer support for the wider hire desk team to cover absence and during busy periods About you Previous experience operating as a hire co-ordinator is highly desirable Knowledge of construction and / or plant or machinery is required Computer literate and comfortable to use Microsoft office software and Microsoft Dynamics 4PS system Must have good people skills. A positive, upbeat personality is essential The successful candidate will need to be able to work under pressure and effectively prioritise workload If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
I am looking for a Scheduler to join a busy repairs and maintenance team in North Cornwall. The Scheduler will be responsible for ensuring works orders and appointments are raised, appointed and attended. The successful candidate will work with the team in supporting the delivery of a customer orientated repair service. Duties of the role: Coordinate and manage repair work orders using a housing management system, ensuring accuracy and timely updates. Maintain effective communication with internal teams, residents, and external contractors. Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed. Provide administrative support across departments and ensure databases and documentation are kept up to date. What is required for the Scheduler role: Proven experience in a repairs or maintenance Scheduling/ works coordination role. Strong organisational and time management skills with the ability to manage competing priorities. Excellent communication and customer service abilities. Proficient in Microsoft Office and housing management or scheduling systems. Knowledge of property maintenance and housing sector regulations is desirable Please apply or contact Chelsie Fowler at Build Recruitment if you are interested in the Scheduler role - (phone number removed) / (url removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level,
Feb 28, 2026
Full time
I am looking for a Scheduler to join a busy repairs and maintenance team in North Cornwall. The Scheduler will be responsible for ensuring works orders and appointments are raised, appointed and attended. The successful candidate will work with the team in supporting the delivery of a customer orientated repair service. Duties of the role: Coordinate and manage repair work orders using a housing management system, ensuring accuracy and timely updates. Maintain effective communication with internal teams, residents, and external contractors. Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed. Provide administrative support across departments and ensure databases and documentation are kept up to date. What is required for the Scheduler role: Proven experience in a repairs or maintenance Scheduling/ works coordination role. Strong organisational and time management skills with the ability to manage competing priorities. Excellent communication and customer service abilities. Proficient in Microsoft Office and housing management or scheduling systems. Knowledge of property maintenance and housing sector regulations is desirable Please apply or contact Chelsie Fowler at Build Recruitment if you are interested in the Scheduler role - (phone number removed) / (url removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level,
Sales Coordinator Salary: £25,000 to £30,000 pa dependent on skills and experience Hours: Monday to Thursday: 8.30am to 5pm, Friday: 8.30am 4pm Buckshaw Village, Chorley PR7 office based Are you organised, proactive, and ready to play a key role in the growth of a dynamic engineering business? Machine Tool Technologies (MTT UK) is the UK s largest independent machine tool servicing provider, delivering specialist technical solutions to CNC machine tool users across the UK and worldwide. Established in 2001, MTT has built a reputation for technical excellence, reliability, and outstanding customer service. We are a fast-paced, friendly team where no two days are the same, offering a varied and rewarding role with real opportunities for personal development and career growth. We are now looking for a proactive sales coordinator to join our team. Why work for us? Work for a respected market leader in CNC repair, servicing, and technical support. Be part of a welcoming team that values initiative, collaboration, and personal development. Gain exposure to a wide variety of clients and engineering projects. Enjoy a role that offers responsibility, variety, and potential career progression. Responsibilities include: Handle all incoming enquiries via phone, email, and webchat, ensuring accurate recording on the ERP system and forwarding to the relevant teams. Prepare costings and quotations. Build and maintain strong relationships with new and existing customers. Support the Sales Manager and wider sales team with administrative tasks and coordination. Support the service team and company directors with enquiries and reporting. Solely manage enquiries for our sister company, Fortron, via phone and email. Process service reports as part of the after-sales process and follow up with customers. Skills and Experience Excellent written and verbal communication skills with a confident telephone manner. Highly organised with strong attention to detail. Competent with Microsoft Office, especially Excel. Experience with ERP or CRM systems preferred but not essential. Proactive and able to manage your own workload effectively. Previous experience in sales support, coordination, or customer service is essential. A background in machine tools or engineering is desirable but not essential. If you are excited about this opportunity, please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 28, 2026
Full time
Sales Coordinator Salary: £25,000 to £30,000 pa dependent on skills and experience Hours: Monday to Thursday: 8.30am to 5pm, Friday: 8.30am 4pm Buckshaw Village, Chorley PR7 office based Are you organised, proactive, and ready to play a key role in the growth of a dynamic engineering business? Machine Tool Technologies (MTT UK) is the UK s largest independent machine tool servicing provider, delivering specialist technical solutions to CNC machine tool users across the UK and worldwide. Established in 2001, MTT has built a reputation for technical excellence, reliability, and outstanding customer service. We are a fast-paced, friendly team where no two days are the same, offering a varied and rewarding role with real opportunities for personal development and career growth. We are now looking for a proactive sales coordinator to join our team. Why work for us? Work for a respected market leader in CNC repair, servicing, and technical support. Be part of a welcoming team that values initiative, collaboration, and personal development. Gain exposure to a wide variety of clients and engineering projects. Enjoy a role that offers responsibility, variety, and potential career progression. Responsibilities include: Handle all incoming enquiries via phone, email, and webchat, ensuring accurate recording on the ERP system and forwarding to the relevant teams. Prepare costings and quotations. Build and maintain strong relationships with new and existing customers. Support the Sales Manager and wider sales team with administrative tasks and coordination. Support the service team and company directors with enquiries and reporting. Solely manage enquiries for our sister company, Fortron, via phone and email. Process service reports as part of the after-sales process and follow up with customers. Skills and Experience Excellent written and verbal communication skills with a confident telephone manner. Highly organised with strong attention to detail. Competent with Microsoft Office, especially Excel. Experience with ERP or CRM systems preferred but not essential. Proactive and able to manage your own workload effectively. Previous experience in sales support, coordination, or customer service is essential. A background in machine tools or engineering is desirable but not essential. If you are excited about this opportunity, please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Resident Liaison Officer Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour / Car Allowance: £10.00 per day / Business Mileage: 25p per mile Contract: Temporary ongoing - with the potential to go permanent We are seeking a dedicated and professional Resident Liaison Officer (RLO) to act as the key point of contact between residents and site teams during improvement works. This is a customer-focused role requiring excellent communication skills, empathy, organisation, and the ability to manage sensitive situations effectively. The successful candidate will ensure residents are fully informed, supported, and confident throughout the works programme. Key Responsibilities Contact residents prior to works commencing to arrange access and ensure they are fully aware of: The scope of works Timescales Details of the workforce carrying out the works Maintain a high standard of customer care for residents whose homes or external environments are being worked on. Liaise closely with site management and keep residents informed throughout all stages of the project. Offer advice and practical solutions to resolve any issues that may arise. Investigate and assist in resolving Stage One complaints relating to works programmes. Where necessary, elevate and fully brief the Customer Services Manager. Issue and explain Resident Information Packs, ensuring all key details are clearly understood prior to works starting. Co ordinate and implement support plans following individual or project specific impact assessments. Ensure residents are inducted in health and safety procedures while works are ongoing. Ensure communications are available in languages other than English where required. Assist in collecting and recording customer satisfaction data as requested by the Customer Services Manager. Conduct regular liaison before, during, and after works via letter, email, telephone, and home visits. Ensure adherence to all customer service policies and procedures. Maintain accurate records and complete all required administration. Requirements The ideal candidate will have: Excellent communication and interpersonal skills Strong organisational and administrative abilities Experience in customer service, housing, construction, or a similar environment (desirable) The ability to handle complaints professionally and calmly A proactive, solution focused approach Full UK driving licence and access to a vehicle Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Feb 28, 2026
Full time
Resident Liaison Officer Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour / Car Allowance: £10.00 per day / Business Mileage: 25p per mile Contract: Temporary ongoing - with the potential to go permanent We are seeking a dedicated and professional Resident Liaison Officer (RLO) to act as the key point of contact between residents and site teams during improvement works. This is a customer-focused role requiring excellent communication skills, empathy, organisation, and the ability to manage sensitive situations effectively. The successful candidate will ensure residents are fully informed, supported, and confident throughout the works programme. Key Responsibilities Contact residents prior to works commencing to arrange access and ensure they are fully aware of: The scope of works Timescales Details of the workforce carrying out the works Maintain a high standard of customer care for residents whose homes or external environments are being worked on. Liaise closely with site management and keep residents informed throughout all stages of the project. Offer advice and practical solutions to resolve any issues that may arise. Investigate and assist in resolving Stage One complaints relating to works programmes. Where necessary, elevate and fully brief the Customer Services Manager. Issue and explain Resident Information Packs, ensuring all key details are clearly understood prior to works starting. Co ordinate and implement support plans following individual or project specific impact assessments. Ensure residents are inducted in health and safety procedures while works are ongoing. Ensure communications are available in languages other than English where required. Assist in collecting and recording customer satisfaction data as requested by the Customer Services Manager. Conduct regular liaison before, during, and after works via letter, email, telephone, and home visits. Ensure adherence to all customer service policies and procedures. Maintain accurate records and complete all required administration. Requirements The ideal candidate will have: Excellent communication and interpersonal skills Strong organisational and administrative abilities Experience in customer service, housing, construction, or a similar environment (desirable) The ability to handle complaints professionally and calmly A proactive, solution focused approach Full UK driving licence and access to a vehicle Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Get Staffed Online Recruitment Limited
Perth, Perth & Kinross
Executive Assistant Location: Perth, Scotland Employment Type: Full-time Permanent Reporting to: CEO The Opportunity Some roles "support" a CEO. This one brings structure, discipline and accountability to the entire leadership team. Our client is a growing Passive and Structural Fire Protection business operating in one of the most regulated sectors in construction. Compliance is not a box-ticking exercise here. It is the difference between average and exceptional. They are looking for a confident, commercially aware Executive Assistant who is comfortable operating at senior level and who is not afraid to challenge when standards slip. If you enjoy being the person who brings order to complexity, this will suit you. Why Join Them? Our client is an independent, specialist business with a strong reputation for technical excellence and integrity within the fire safety sector. Their work goes far beyond box-ticking they operate at the cutting edge of fire protection, providing consultancy and inspection services that help ensure safety, compliance and long-term accountability. The business is led by highly experienced industry specialists with decades of practical knowledge, and a clear vision for growth. While well-established, they remain ambitious which means there is real scope for you to: Make a visible, meaningful impact Work closely with experienced industry leaders Shape how the business operates as it grows Develop your career in a professional, supportive environment Attractive Salary & Benefits Package £33 - £35K per annum Private health care Dental care and loss of earnings insurance 30 days annual leave Flexible working Company-sponsored outings and social events The Role You will work directly with the CEO and Senior Leadership Team, ensuring time, priorities and information are managed with precision. This is not a purely administrative position. It requires judgement, discretion, authority and the confidence to push back when needed. Key Responsibilities Provide high-level executive and strategic support to the CEO and SLT Manage scheduling across multiple projects and stakeholders Drive and structure leadership meetings, tracking objectives and ensuring follow-through Act as a confident liaison between leadership, clients and contractors Maintain rigorous document control and reporting standards Coordinating business travel arrangements Bring clarity, structure and accountability across operations You will be expected to hold senior stakeholders to account. Politely, professionally, firmly Oversee one other employee, providing guidance and ensuring tasks are completed efficiently About You Essential: Experience in ISO/Achilies/Constructionline Proven experience as an Executive Assistant supporting senior leadership Strong document control and reporting capability Excellent written and verbal communication Proficient Microsoft Office skills, particularly Outlook, Excel and PowerPoint Exceptional organisational and prioritisation ability Highly Desirable: Experience in construction, engineering, compliance or regulated sectors Experience within a growing or operationally complex business Who This Role Suits You are likely to be someone who: Notices the detail others miss Prefers structure to chaos Is comfortable saying "no" when needed Sets high standards for yourself and others Thrives in compliance-heavy environments Communicates directly and professionally Takes ownership rather than waiting for instruction You are calm under pressure. You do not get flustered. You bring order. Their Values Everything they do is guided by their core values: Integrity They do what they say Reliability They deliver consistently Care Safety and quality matter Proactivity They anticipate and act Collaboration They work as one team This is a genuine opportunity to operate at senior level within a growing, quality-driven business where standards matter. If you are confident, structured and ready to take control of complexity rather than be controlled by it, our client would like to hear from you. As part of the application process, candidates will be asked to complete a short questionnaire. This helps ensure the role and company culture are the right fit for you and that you're the right fit for them.
Feb 28, 2026
Full time
Executive Assistant Location: Perth, Scotland Employment Type: Full-time Permanent Reporting to: CEO The Opportunity Some roles "support" a CEO. This one brings structure, discipline and accountability to the entire leadership team. Our client is a growing Passive and Structural Fire Protection business operating in one of the most regulated sectors in construction. Compliance is not a box-ticking exercise here. It is the difference between average and exceptional. They are looking for a confident, commercially aware Executive Assistant who is comfortable operating at senior level and who is not afraid to challenge when standards slip. If you enjoy being the person who brings order to complexity, this will suit you. Why Join Them? Our client is an independent, specialist business with a strong reputation for technical excellence and integrity within the fire safety sector. Their work goes far beyond box-ticking they operate at the cutting edge of fire protection, providing consultancy and inspection services that help ensure safety, compliance and long-term accountability. The business is led by highly experienced industry specialists with decades of practical knowledge, and a clear vision for growth. While well-established, they remain ambitious which means there is real scope for you to: Make a visible, meaningful impact Work closely with experienced industry leaders Shape how the business operates as it grows Develop your career in a professional, supportive environment Attractive Salary & Benefits Package £33 - £35K per annum Private health care Dental care and loss of earnings insurance 30 days annual leave Flexible working Company-sponsored outings and social events The Role You will work directly with the CEO and Senior Leadership Team, ensuring time, priorities and information are managed with precision. This is not a purely administrative position. It requires judgement, discretion, authority and the confidence to push back when needed. Key Responsibilities Provide high-level executive and strategic support to the CEO and SLT Manage scheduling across multiple projects and stakeholders Drive and structure leadership meetings, tracking objectives and ensuring follow-through Act as a confident liaison between leadership, clients and contractors Maintain rigorous document control and reporting standards Coordinating business travel arrangements Bring clarity, structure and accountability across operations You will be expected to hold senior stakeholders to account. Politely, professionally, firmly Oversee one other employee, providing guidance and ensuring tasks are completed efficiently About You Essential: Experience in ISO/Achilies/Constructionline Proven experience as an Executive Assistant supporting senior leadership Strong document control and reporting capability Excellent written and verbal communication Proficient Microsoft Office skills, particularly Outlook, Excel and PowerPoint Exceptional organisational and prioritisation ability Highly Desirable: Experience in construction, engineering, compliance or regulated sectors Experience within a growing or operationally complex business Who This Role Suits You are likely to be someone who: Notices the detail others miss Prefers structure to chaos Is comfortable saying "no" when needed Sets high standards for yourself and others Thrives in compliance-heavy environments Communicates directly and professionally Takes ownership rather than waiting for instruction You are calm under pressure. You do not get flustered. You bring order. Their Values Everything they do is guided by their core values: Integrity They do what they say Reliability They deliver consistently Care Safety and quality matter Proactivity They anticipate and act Collaboration They work as one team This is a genuine opportunity to operate at senior level within a growing, quality-driven business where standards matter. If you are confident, structured and ready to take control of complexity rather than be controlled by it, our client would like to hear from you. As part of the application process, candidates will be asked to complete a short questionnaire. This helps ensure the role and company culture are the right fit for you and that you're the right fit for them.
AD Education UK is a growing network of leading creative education institutes in the UK. The group's institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK. Quality Officer Location: London Contract Type: Full-time - 37 hours per week Salary: Up to £30.451 Closing Date: 13/03/2025 About Us SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. Our network of campuses spans over 28 countries on six continents with more than 40 campuses. SAE Institute in Europe is Part of the AD Education group of companies, delivering industry-focused creative education to more than 30,000 students. SAE offers industry-focused Creative Media Degrees across eight subject areas - Audio, Content Creation & Online Marketing, Film, Game Art Animation, Games Programming, Music Business, Visual Effects, and Web Development. ICMP (The Institute of Contemporary Music Performance) is a leading UK music school with campuses in London and in 2025 opening in Liverpool and Leeds. For over 35 years, ICMP has been at the forefront of contemporary music education, offering personalised, industry-focused training to help students thrive in the competitive music industry. ICMP delivers innovative undergraduate and postgraduate courses, including specialisations in Electronic Music Production, Live Event Management, and Music Marketing. About the Role Reporting to the Quality Manager, the Quality Officer will support the design, implementation and oversight of quality assurance and enhancement processes across ADE UK. This is a varied and impactful role, covering: Programme approval, validation and review Oversight of the External Examiner system Academic governance and committee servicing Policy development and regulatory compliance Quality enhancement initiatives and data analysis You will work closely with academic colleagues, professional services teams and university partners to ensure institutional policies remain aligned with evolving regulatory requirements and sector expectations. This role requires strong organisational skills, attention to detail, and the ability to manage competing priorities to deadline. Key Responsibilities Policy & Regulatory Compliance Interpret and implement internal academic regulations and external requirements (e.g. QAA, OfS) Monitor regulatory developments and ensure policies remain up to date Governance & Committee Support Service quality-related committees, including agenda coordination, minute-taking and action tracking Support policy approval, review and publication processes Programme Approval & Review Coordinate validation of new programmes and periodic review of existing provision Facilitate module and programme modifications Assessment & Academic Standards Oversee recruitment, induction and support of External Examiners Support assessment cycles to ensure compliance and academic integrity Quality Enhancement Analyse qualitative and quantitative data, including student feedback Identify trends, risks and opportunities for enhancement Provide evidence-based recommendations to improve teaching, learning and assessment Advice & Cross-Institutional Support Provide expert guidance to academic and professional services staff Contribute to the development of new and revised quality procedures You may also contribute to student engagement activity, academic casework, Open Days and Graduation ceremonies. What We're Looking For Essential Degree-level qualification or equivalent experience Experience working in quality assurance and enhancement Experience interpreting and explaining complex policies and procedures Strong organisational and administrative skills Experience servicing committees (including minute-taking and follow-up actions) Excellent IT skills, including Microsoft Office and Google Suite Strong Excel skills, including formulas, pivot tables and VLOOKUP Ability to analyse and interpret data Excellent written and verbal communication skills Strong attention to detail Commitment to equality, diversity and professional development Desirable Experience in the HE or FE sector Experience using HE systems (e.g. student record systems, VLEs such as Canvas) Experience in student-facing or customer-focused environments Interest in the creative media industry Who You Are You are: Methodical and highly organised Calm under pressure and able to manage deadlines Collaborative and supportive Confident in advising colleagues at all levels Professional, discreet and solutions-focused Most importantly, you are committed to maintaining high academic standards and contributing to an excellent student experience. Why Join ICMP? Be part of a respected specialist higher education provider Work in a creative and collaborative academic environment Play a central role in maintaining and enhancing academic quality Opportunities for professional development and sector engagement If you are passionate about quality assurance in higher education and want to contribute to a dynamic creative institution, we would love to hear from you. Please see full job description & person specification here. Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure. Healthcare Cash Plan via Healthshield Employee Assistance Program. Auto-Enrolment Pension scheme with Royal London ADE will match your contributions up to 3% of your salary. Cycle to work scheme. Life Assurance (Legal & General) Enhanced Paternity Pay Occupational Sick Pay Group Income Protection (Legal & General) Season Ticket Loans Staff Discounts - Short Courses 3 business closure days in addition to 33 days of entitled AL inclusive of public/bank holidays
Feb 28, 2026
Full time
AD Education UK is a growing network of leading creative education institutes in the UK. The group's institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK. Quality Officer Location: London Contract Type: Full-time - 37 hours per week Salary: Up to £30.451 Closing Date: 13/03/2025 About Us SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. Our network of campuses spans over 28 countries on six continents with more than 40 campuses. SAE Institute in Europe is Part of the AD Education group of companies, delivering industry-focused creative education to more than 30,000 students. SAE offers industry-focused Creative Media Degrees across eight subject areas - Audio, Content Creation & Online Marketing, Film, Game Art Animation, Games Programming, Music Business, Visual Effects, and Web Development. ICMP (The Institute of Contemporary Music Performance) is a leading UK music school with campuses in London and in 2025 opening in Liverpool and Leeds. For over 35 years, ICMP has been at the forefront of contemporary music education, offering personalised, industry-focused training to help students thrive in the competitive music industry. ICMP delivers innovative undergraduate and postgraduate courses, including specialisations in Electronic Music Production, Live Event Management, and Music Marketing. About the Role Reporting to the Quality Manager, the Quality Officer will support the design, implementation and oversight of quality assurance and enhancement processes across ADE UK. This is a varied and impactful role, covering: Programme approval, validation and review Oversight of the External Examiner system Academic governance and committee servicing Policy development and regulatory compliance Quality enhancement initiatives and data analysis You will work closely with academic colleagues, professional services teams and university partners to ensure institutional policies remain aligned with evolving regulatory requirements and sector expectations. This role requires strong organisational skills, attention to detail, and the ability to manage competing priorities to deadline. Key Responsibilities Policy & Regulatory Compliance Interpret and implement internal academic regulations and external requirements (e.g. QAA, OfS) Monitor regulatory developments and ensure policies remain up to date Governance & Committee Support Service quality-related committees, including agenda coordination, minute-taking and action tracking Support policy approval, review and publication processes Programme Approval & Review Coordinate validation of new programmes and periodic review of existing provision Facilitate module and programme modifications Assessment & Academic Standards Oversee recruitment, induction and support of External Examiners Support assessment cycles to ensure compliance and academic integrity Quality Enhancement Analyse qualitative and quantitative data, including student feedback Identify trends, risks and opportunities for enhancement Provide evidence-based recommendations to improve teaching, learning and assessment Advice & Cross-Institutional Support Provide expert guidance to academic and professional services staff Contribute to the development of new and revised quality procedures You may also contribute to student engagement activity, academic casework, Open Days and Graduation ceremonies. What We're Looking For Essential Degree-level qualification or equivalent experience Experience working in quality assurance and enhancement Experience interpreting and explaining complex policies and procedures Strong organisational and administrative skills Experience servicing committees (including minute-taking and follow-up actions) Excellent IT skills, including Microsoft Office and Google Suite Strong Excel skills, including formulas, pivot tables and VLOOKUP Ability to analyse and interpret data Excellent written and verbal communication skills Strong attention to detail Commitment to equality, diversity and professional development Desirable Experience in the HE or FE sector Experience using HE systems (e.g. student record systems, VLEs such as Canvas) Experience in student-facing or customer-focused environments Interest in the creative media industry Who You Are You are: Methodical and highly organised Calm under pressure and able to manage deadlines Collaborative and supportive Confident in advising colleagues at all levels Professional, discreet and solutions-focused Most importantly, you are committed to maintaining high academic standards and contributing to an excellent student experience. Why Join ICMP? Be part of a respected specialist higher education provider Work in a creative and collaborative academic environment Play a central role in maintaining and enhancing academic quality Opportunities for professional development and sector engagement If you are passionate about quality assurance in higher education and want to contribute to a dynamic creative institution, we would love to hear from you. Please see full job description & person specification here. Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure. Healthcare Cash Plan via Healthshield Employee Assistance Program. Auto-Enrolment Pension scheme with Royal London ADE will match your contributions up to 3% of your salary. Cycle to work scheme. Life Assurance (Legal & General) Enhanced Paternity Pay Occupational Sick Pay Group Income Protection (Legal & General) Season Ticket Loans Staff Discounts - Short Courses 3 business closure days in addition to 33 days of entitled AL inclusive of public/bank holidays
Kings Place is a committed equal opportunities employer. We strive to provide our employees with a work environment free from discrimination where everyone can succeed and excel. We recognise that our organisation is enriched and strengthened by a diverse workforce and we welcome applications from everyone. Role Objective: Working alongside the Head of Visitor Services, Senior Visitor Services Manager, Visitor Services Manager - Box Office, and Visitor Services Manager - Team Development , the Visitor Services Manager - Front of House is responsible for delivering exceptional visitor experience while ensuring the smooth, efficient and professional running of all Front of House operations at Kings Place. As a key operational leader within the Visitor Services team, the post holder champions high service standards across all public facing activity, ensuring that visitors receive a warm, safe and consistently excellent experience. The role leads the Front of House team, overseeing daily operations, supervising staff on duty, and ensuring service delivery is consistent, well coordinated and aligned with organisational expectations. While the VS Manager - Team Development leads on specialist training and development projects, the VS Manager - FOH is responsible for day to day performance, operational standards, and guiding staff during live delivery. The post holder will act as a Duty Manager, modelling exemplary customer care and ensuring that all events run safely, efficiently and in line with established procedures. The role is also responsible for the safety and security of all visitors during FOH operations, including managing evacuations when acting as Duty Manager and contributing to Health & Safety, Access, and Diversity & Inclusion working groups from an operational perspective. Key Duties: Visitor Services & Department Management Provide day to day leadership and line management for Duty Managers, Front of House Supervisors and Front of House Assistants. Work collaboratively with all Kings Place departments and tenants to maintain exceptional customer care and operational coordination. Work closely with the Senior Visitor Services Manager to ensure consistently high standards of front of house delivery across all events and public facing operations. Lead Duty Management of concerts, events and conferences. Review and develop operational policies and procedures relating to the Front of House service. Chair the Access Committee, ensuring excellent provision of access across the organisation. Participate in the Visitor Services Diversity & Inclusion Working Group from an operational and service delivery perspective. Participate in the Health & Safety Committee and ensure high standards of H&S awareness across the FOH team. Work closely with the Production team to ensure effective, timely and consistent communication to Duty Managers and FOH teams regarding event requirements. Duty Management of Concerts and Conferences Act as Duty Manager for concerts, events and conferences as required. Lead and manage all operational staff (FOH and technical) during events. Ensure events run efficiently, safely and in line with organisational procedures, exceeding visitor expectations. Maintain exceptional standards of customer and client care throughout each event. Complete accurate event reports at the end of every shift. Staff Management Lead on recruitment, induction and operational training for FOH staff, working with the Head of Visitor Services, Senior VS Manager , the Office & HR Manager and VS Manager - Team Development (PT) Manage and oversee the Front of House rota, ensuring adequate staffing levels. Maintain and regularly update FOH procedure manuals for Duty Managers and FOH teams. Carry out annual Performance Reviews for Duty Managers and FOH Supervisors, and oversee the appraisal cycle for FOH Assistants. Monitor staff performance, attendance and operational conduct, addressing issues promptly and professionally. Provide day to day direction, guidance and operational supervision to the FOH team. Security and Health & Safety Maintain full knowledge of emergency, evacuation and incident response procedures, and lead evacuations when acting as Duty Manager. Ensure all FOH operations comply with fire regulations, health and safety legislation and licence conditions. Ensure FOH staff receive regular evacuation briefings and operational refreshers. Secure KPMF areas at the end of Duty Manager shifts. Work alongside Building Management to ensure H&S and security concerns are communicated and actioned appropriately. Marketing Liaison Work collaboratively with the Marketing Department for display and wayfinding, digital signage, print and display fixtures & fittings. Be main point of contact with Marketing, liaising on weekly schedules for digital content, exit flyering, programmes & merchandise, filming & photography, and any other customer comms. Administration Manage daily administrative and financial tasks relating to performances, including programme and merchandise sales. Monitor FOH income and undertake reconciliation processes. Track and manage the FOH staffing budget. Attend the weekly Operations Meeting and contribute operational insights. Update Artifax with relevant information as required. Working closely with the Box Office team, oversee and monitor customer comments, complaints and general feedback, ensuring timely and effective responses. Implement process for channelling feedback to relevant departments, tracking actions and outcomes. Coordinate the collection and delivery of merchandise for performances. Manage and update the digital signage welcome totem with event information on a weekly basis. Operations & Housekeeping Ensure the smooth delivery of housekeeping projects within KPMF demises. Schedule weekly air conditioning and temperature control timings for the building's various spaces. Manage and plan annual housekeeping budgets, including reactive works. Ensure consistently high standards of housekeeping, cleanliness and presentation across all public areas. Work with the Office & HR Coordinator to ensure appropriate maintenance procedures are in place and followed. Ticketing Monitor ticket sales and trends, providing timely updates to Duty Managers and FOH teams. Ensure FOH teams understand event specific ticketing needs, audience flows and operational considerations. Additional Duties Deputise for the Senior Visitor Services Manager during periods of leave. Support the Senior Visitor Services Manager with tasks as required. Attend KPMF meetings when needed. Undertake any other duties appropriate to the role, including occasional Box Office administrative support when necessary. Essential Requirements: Significant experience of operational management within a venue, arts centre, events space or similar public facing environment. Strong experience and understanding of music, arts or corporate events operations. Extensive experience working with the public in a customer service driven role. A proven commitment to delivering first class visitor experience and service standards. Excellent communication skills, with the ability to direct, support, and coordinate teams during live operations. Proven line management experience, with a track record of managing staff performance, rotas and daily operations. Ability to work confidently under pressure in a fast paced live events environment. Strong organisational and planning skills, with the ability to manage multiple operational tasks simultaneously. A flexible and adaptable approach to working patterns, responsibilities, and event schedules. Good understanding of Health & Safety legislation and best practice for public buildings and live event environments. Strong situational judgement and the ability to make sound decisions during incidents, emergencies, and busy event periods. Desirable Requirements First Aid qualification. IOSH or equivalent health and safety training. Experience using systems such as Spektrix or other major ticketing platforms. Experience managing housekeeping, facilities or building wide operations. Experience working within a multi space venue or complex
Feb 28, 2026
Full time
Kings Place is a committed equal opportunities employer. We strive to provide our employees with a work environment free from discrimination where everyone can succeed and excel. We recognise that our organisation is enriched and strengthened by a diverse workforce and we welcome applications from everyone. Role Objective: Working alongside the Head of Visitor Services, Senior Visitor Services Manager, Visitor Services Manager - Box Office, and Visitor Services Manager - Team Development , the Visitor Services Manager - Front of House is responsible for delivering exceptional visitor experience while ensuring the smooth, efficient and professional running of all Front of House operations at Kings Place. As a key operational leader within the Visitor Services team, the post holder champions high service standards across all public facing activity, ensuring that visitors receive a warm, safe and consistently excellent experience. The role leads the Front of House team, overseeing daily operations, supervising staff on duty, and ensuring service delivery is consistent, well coordinated and aligned with organisational expectations. While the VS Manager - Team Development leads on specialist training and development projects, the VS Manager - FOH is responsible for day to day performance, operational standards, and guiding staff during live delivery. The post holder will act as a Duty Manager, modelling exemplary customer care and ensuring that all events run safely, efficiently and in line with established procedures. The role is also responsible for the safety and security of all visitors during FOH operations, including managing evacuations when acting as Duty Manager and contributing to Health & Safety, Access, and Diversity & Inclusion working groups from an operational perspective. Key Duties: Visitor Services & Department Management Provide day to day leadership and line management for Duty Managers, Front of House Supervisors and Front of House Assistants. Work collaboratively with all Kings Place departments and tenants to maintain exceptional customer care and operational coordination. Work closely with the Senior Visitor Services Manager to ensure consistently high standards of front of house delivery across all events and public facing operations. Lead Duty Management of concerts, events and conferences. Review and develop operational policies and procedures relating to the Front of House service. Chair the Access Committee, ensuring excellent provision of access across the organisation. Participate in the Visitor Services Diversity & Inclusion Working Group from an operational and service delivery perspective. Participate in the Health & Safety Committee and ensure high standards of H&S awareness across the FOH team. Work closely with the Production team to ensure effective, timely and consistent communication to Duty Managers and FOH teams regarding event requirements. Duty Management of Concerts and Conferences Act as Duty Manager for concerts, events and conferences as required. Lead and manage all operational staff (FOH and technical) during events. Ensure events run efficiently, safely and in line with organisational procedures, exceeding visitor expectations. Maintain exceptional standards of customer and client care throughout each event. Complete accurate event reports at the end of every shift. Staff Management Lead on recruitment, induction and operational training for FOH staff, working with the Head of Visitor Services, Senior VS Manager , the Office & HR Manager and VS Manager - Team Development (PT) Manage and oversee the Front of House rota, ensuring adequate staffing levels. Maintain and regularly update FOH procedure manuals for Duty Managers and FOH teams. Carry out annual Performance Reviews for Duty Managers and FOH Supervisors, and oversee the appraisal cycle for FOH Assistants. Monitor staff performance, attendance and operational conduct, addressing issues promptly and professionally. Provide day to day direction, guidance and operational supervision to the FOH team. Security and Health & Safety Maintain full knowledge of emergency, evacuation and incident response procedures, and lead evacuations when acting as Duty Manager. Ensure all FOH operations comply with fire regulations, health and safety legislation and licence conditions. Ensure FOH staff receive regular evacuation briefings and operational refreshers. Secure KPMF areas at the end of Duty Manager shifts. Work alongside Building Management to ensure H&S and security concerns are communicated and actioned appropriately. Marketing Liaison Work collaboratively with the Marketing Department for display and wayfinding, digital signage, print and display fixtures & fittings. Be main point of contact with Marketing, liaising on weekly schedules for digital content, exit flyering, programmes & merchandise, filming & photography, and any other customer comms. Administration Manage daily administrative and financial tasks relating to performances, including programme and merchandise sales. Monitor FOH income and undertake reconciliation processes. Track and manage the FOH staffing budget. Attend the weekly Operations Meeting and contribute operational insights. Update Artifax with relevant information as required. Working closely with the Box Office team, oversee and monitor customer comments, complaints and general feedback, ensuring timely and effective responses. Implement process for channelling feedback to relevant departments, tracking actions and outcomes. Coordinate the collection and delivery of merchandise for performances. Manage and update the digital signage welcome totem with event information on a weekly basis. Operations & Housekeeping Ensure the smooth delivery of housekeeping projects within KPMF demises. Schedule weekly air conditioning and temperature control timings for the building's various spaces. Manage and plan annual housekeeping budgets, including reactive works. Ensure consistently high standards of housekeeping, cleanliness and presentation across all public areas. Work with the Office & HR Coordinator to ensure appropriate maintenance procedures are in place and followed. Ticketing Monitor ticket sales and trends, providing timely updates to Duty Managers and FOH teams. Ensure FOH teams understand event specific ticketing needs, audience flows and operational considerations. Additional Duties Deputise for the Senior Visitor Services Manager during periods of leave. Support the Senior Visitor Services Manager with tasks as required. Attend KPMF meetings when needed. Undertake any other duties appropriate to the role, including occasional Box Office administrative support when necessary. Essential Requirements: Significant experience of operational management within a venue, arts centre, events space or similar public facing environment. Strong experience and understanding of music, arts or corporate events operations. Extensive experience working with the public in a customer service driven role. A proven commitment to delivering first class visitor experience and service standards. Excellent communication skills, with the ability to direct, support, and coordinate teams during live operations. Proven line management experience, with a track record of managing staff performance, rotas and daily operations. Ability to work confidently under pressure in a fast paced live events environment. Strong organisational and planning skills, with the ability to manage multiple operational tasks simultaneously. A flexible and adaptable approach to working patterns, responsibilities, and event schedules. Good understanding of Health & Safety legislation and best practice for public buildings and live event environments. Strong situational judgement and the ability to make sound decisions during incidents, emergencies, and busy event periods. Desirable Requirements First Aid qualification. IOSH or equivalent health and safety training. Experience using systems such as Spektrix or other major ticketing platforms. Experience managing housekeeping, facilities or building wide operations. Experience working within a multi space venue or complex
Go back Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 02 March 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: • Rated Outstanding by CQC Inspection August 2018 • Top 100 places to work in the NHS (NHS Employers & Health Service Journal) • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
Feb 28, 2026
Full time
Go back Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 02 March 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: • Rated Outstanding by CQC Inspection August 2018 • Top 100 places to work in the NHS (NHS Employers & Health Service Journal) • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
Benefits Assistant East Yorkshire Portfolio Group are delighted to be working with a leading company based in East Yorkshire to help them to recruit a Benefits Assistant - you will provide day-to-day administration of employee benefits, ensuring accurate, timely, and compliant management of benefit related activities. This role supports employees and the wider HR/Payroll team by providing guidance, maintaining personal records, and facilitating efficient Benefit operations. The Job Administer company car fleet via current provider(s) in line with policy, includes invoices, tax, MOT, penalty fines, etc Includes maintaining online P11d module for payrolling benefits - PMI and company cars. Support the Pay and Benefits Specialist with processing benefits-related requests, such as enrolments, changes to coverage, terminations, and leave-related benefits. Maintain accurate personal employee and benefit information across payroll and benefits systems, ensuring consistency and compliance and in line with relevant deadlines. Responsible for monitoring and resolving benefit queries received into the shared inbox escalating to Pay & Benefits Specialist as appropriate. Administer UK Long Service awards and recognition vouchers as and when appropriate. Provide administrative support for benefits includes healthcare and salary sacrifice schemes, enabling invoice reconciliation on a regular basis. Support any relevant benefits administration & ongoing general housekeeping records, such as opening post and scanning documents on to the relevant systems and updating relevant employee records. Support in the data collation of the PSA process ensuring all data collated in a timely and accurate manor adhering to the relevant deadlines Working collaboratively across the wider HR teams, Group, Pensions, HR Admin, Payroll, Finance, Legal etc. About you Approx 2 years experience in a similar Benefits role Detail orientated, team player Compliance driven Strong data driven IT skills This is a great opportunity to learn and develop within a great team, that could provide you exposure to various projects. If you are interested in having a conversation around the role, please do apply and we will be in touch. 51172EER INDHRR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 28, 2026
Full time
Benefits Assistant East Yorkshire Portfolio Group are delighted to be working with a leading company based in East Yorkshire to help them to recruit a Benefits Assistant - you will provide day-to-day administration of employee benefits, ensuring accurate, timely, and compliant management of benefit related activities. This role supports employees and the wider HR/Payroll team by providing guidance, maintaining personal records, and facilitating efficient Benefit operations. The Job Administer company car fleet via current provider(s) in line with policy, includes invoices, tax, MOT, penalty fines, etc Includes maintaining online P11d module for payrolling benefits - PMI and company cars. Support the Pay and Benefits Specialist with processing benefits-related requests, such as enrolments, changes to coverage, terminations, and leave-related benefits. Maintain accurate personal employee and benefit information across payroll and benefits systems, ensuring consistency and compliance and in line with relevant deadlines. Responsible for monitoring and resolving benefit queries received into the shared inbox escalating to Pay & Benefits Specialist as appropriate. Administer UK Long Service awards and recognition vouchers as and when appropriate. Provide administrative support for benefits includes healthcare and salary sacrifice schemes, enabling invoice reconciliation on a regular basis. Support any relevant benefits administration & ongoing general housekeeping records, such as opening post and scanning documents on to the relevant systems and updating relevant employee records. Support in the data collation of the PSA process ensuring all data collated in a timely and accurate manor adhering to the relevant deadlines Working collaboratively across the wider HR teams, Group, Pensions, HR Admin, Payroll, Finance, Legal etc. About you Approx 2 years experience in a similar Benefits role Detail orientated, team player Compliance driven Strong data driven IT skills This is a great opportunity to learn and develop within a great team, that could provide you exposure to various projects. If you are interested in having a conversation around the role, please do apply and we will be in touch. 51172EER INDHRR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Maloney Properties - Voted "Best Place to Work" by its employees for 11 years! About Us Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 11,000 units throughout the New England area. We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, we have a high employee retention rate with an average employee tenure of more than 10 years. We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer. Your Responsibilities Presidential Gardens is looking for a full-time Occupancy Specialist to support our residential community in Bradford, MA. The property consists of 200 units which are PB Section 8. The work hours are 9:00am to 5:00pm, Monday to Friday. This Specialist is responsible for ensuring that all households are recertified on an annual and interim basis and are in compliance with affordable housing program regulations. The Occupancy Specialist will also process move-ins/move-outs, assist with rent collections, and provide support to residents. Some filing, data entry, and other administrative tasks to support the office will also be included in your responsibilities. This role will also provide support to the southern NH portfolio as needed. Your Qualifications Experience in the recertification process and related regulations of affordable housing programs (Project-Based Section 8) is required. COS or equivalent certification is preferred. Proficiency in Microsoft Office (Word, Excel, and Outlook) is required. Experience with Yardi or another property management software is a plus. A valid driver's license and access to a vehicle is required. Maloney Properties offers a family-friendly workplace and healthy work-life balance. In addition to a competitive salary and benefits package we also offer the following: Training programs and opportunities that lead to employee advancement and promotions. A flexible work schedule and the ability in many cases to work remotely. A generous Employee Referral Program with a bonus of up to $1,000 per hire. Volunteer and fundraising opportunities for annual causes such as the AIDS Walk and Stand Against Racism, just to name a few. Salary Range: $60,000 to 65,000 depending on experience. Apply Now Via:
Feb 28, 2026
Full time
Maloney Properties - Voted "Best Place to Work" by its employees for 11 years! About Us Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 11,000 units throughout the New England area. We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, we have a high employee retention rate with an average employee tenure of more than 10 years. We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer. Your Responsibilities Presidential Gardens is looking for a full-time Occupancy Specialist to support our residential community in Bradford, MA. The property consists of 200 units which are PB Section 8. The work hours are 9:00am to 5:00pm, Monday to Friday. This Specialist is responsible for ensuring that all households are recertified on an annual and interim basis and are in compliance with affordable housing program regulations. The Occupancy Specialist will also process move-ins/move-outs, assist with rent collections, and provide support to residents. Some filing, data entry, and other administrative tasks to support the office will also be included in your responsibilities. This role will also provide support to the southern NH portfolio as needed. Your Qualifications Experience in the recertification process and related regulations of affordable housing programs (Project-Based Section 8) is required. COS or equivalent certification is preferred. Proficiency in Microsoft Office (Word, Excel, and Outlook) is required. Experience with Yardi or another property management software is a plus. A valid driver's license and access to a vehicle is required. Maloney Properties offers a family-friendly workplace and healthy work-life balance. In addition to a competitive salary and benefits package we also offer the following: Training programs and opportunities that lead to employee advancement and promotions. A flexible work schedule and the ability in many cases to work remotely. A generous Employee Referral Program with a bonus of up to $1,000 per hire. Volunteer and fundraising opportunities for annual causes such as the AIDS Walk and Stand Against Racism, just to name a few. Salary Range: $60,000 to 65,000 depending on experience. Apply Now Via:
