Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
May 12, 2026
Full time
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Job Title: Finance Assistant Location: Eastbourne, East Sussex Job Type: Permanent (Part-Time) Working Hours: 3 days per week or part-time hours across 5 days Salary: Up to £30,000 per annum (pro rata, dependent on experience) + benefits Our client is a well-established, independent firm of Chartered Accountants with offices across East Sussex. They provide a full range of accountancy, tax, and advisory services to SMEs, individuals, and specialist sectors. The Role We are currently recruiting for a Finance Assistant to join a busy and growing accounts team. This is a varied, hands-on position ideal for someone with prior finance or accounts experience who enjoys working across multiple areas of transactional finance and client support. The role will involve supporting day-to-day financial operations, assisting with month-end processes, and liaising with clients and internal teams to ensure accurate and timely financial processing. Key Responsibilities: Processing accounts payable, accounts receivable, and credit control activities Managing standing order payments, cashbooks, and month-end transfers Liaising with clients, suppliers, and internal teams to resolve finance queries Maintaining accurate financial records within accounting systems (e.g. Xero, Sage, QuickBooks) Supporting month-end processes, including journals, accruals, and basic reporting Managing new client proposal software (Ignition), including daily notifications, payments, and AML-related billing checks Updating weekly office fees spreadsheets and completing monthly reconciliations (YTD checks) Assisting with billing processes, including bookkeeping, payroll invoicing (via outsourced provider), and ad hoc sundry invoices Processing WIP write-offs and credit notes Supporting Tax Investigation Claims administration General finance and administrative support as required Essential: Previous experience in a finance assistant or accounts-based role Strong numeracy skills (minimum GCSE Maths or equivalent) Good working knowledge of Microsoft Excel Experience using accounting software (e.g. Xero, Sage, or QuickBooks) Strong communication skills and ability to work effectively within a team Benefits: Discretionary performance-related bonus Optional private medical insurance (post-probation) 10% of the first year's fee for any clients introduced personally, rather than as part of role. This would be exclusive of VAT and any payroll services provided and upon full payment of any invoices raised. £750 bonus for new team members introduced personally, payable upon their completion of their probation period (50% of full rate for short term contracts). 28 days holiday including bank holidays (increasing to 33 days with service) Office closure between Christmas and New Year (requires holiday allowance usage) Company social events across offices
May 12, 2026
Full time
Job Title: Finance Assistant Location: Eastbourne, East Sussex Job Type: Permanent (Part-Time) Working Hours: 3 days per week or part-time hours across 5 days Salary: Up to £30,000 per annum (pro rata, dependent on experience) + benefits Our client is a well-established, independent firm of Chartered Accountants with offices across East Sussex. They provide a full range of accountancy, tax, and advisory services to SMEs, individuals, and specialist sectors. The Role We are currently recruiting for a Finance Assistant to join a busy and growing accounts team. This is a varied, hands-on position ideal for someone with prior finance or accounts experience who enjoys working across multiple areas of transactional finance and client support. The role will involve supporting day-to-day financial operations, assisting with month-end processes, and liaising with clients and internal teams to ensure accurate and timely financial processing. Key Responsibilities: Processing accounts payable, accounts receivable, and credit control activities Managing standing order payments, cashbooks, and month-end transfers Liaising with clients, suppliers, and internal teams to resolve finance queries Maintaining accurate financial records within accounting systems (e.g. Xero, Sage, QuickBooks) Supporting month-end processes, including journals, accruals, and basic reporting Managing new client proposal software (Ignition), including daily notifications, payments, and AML-related billing checks Updating weekly office fees spreadsheets and completing monthly reconciliations (YTD checks) Assisting with billing processes, including bookkeeping, payroll invoicing (via outsourced provider), and ad hoc sundry invoices Processing WIP write-offs and credit notes Supporting Tax Investigation Claims administration General finance and administrative support as required Essential: Previous experience in a finance assistant or accounts-based role Strong numeracy skills (minimum GCSE Maths or equivalent) Good working knowledge of Microsoft Excel Experience using accounting software (e.g. Xero, Sage, or QuickBooks) Strong communication skills and ability to work effectively within a team Benefits: Discretionary performance-related bonus Optional private medical insurance (post-probation) 10% of the first year's fee for any clients introduced personally, rather than as part of role. This would be exclusive of VAT and any payroll services provided and upon full payment of any invoices raised. £750 bonus for new team members introduced personally, payable upon their completion of their probation period (50% of full rate for short term contracts). 28 days holiday including bank holidays (increasing to 33 days with service) Office closure between Christmas and New Year (requires holiday allowance usage) Company social events across offices
As the South West and Wales No 1 independent travel agency, Miles Morgan Travel specialise in luxury holidays Ocean and River Cruises alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, and more. We have 20 Branches throughout the South West and Wales. What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team events and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of many discounts when booking your own holidays. What we are looking for? We are looking for experienced Branch Manager for our new branch in Frome. Training and developing a team of Travel Specialists, you will be responsible for motivating your team to deliver exceptional customer service to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition, you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff. What will be your key responsibilities? Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau Supervising, coaching and developing branch staff Ensuring the health, safety and general welfare of branch staff is maintained Identifying and meeting customers' needs by providing exceptional customer service at all times Increasing the exposure of the branch and developing new business leads Using social media to promote offers, generating customer engagement and sales leads Leading by example by achieving set targets covering all aspects of the retail branch Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained Acting as a figurehead within the local community and attending all promotional activities and events Attending managers' meetings, conferences and promotional events as required Effectively performing administrative duties Ensuring both branch and staff appearance conforms to company standards Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner Assisting in the recruitment of staff who will report directly to you To undertake any other duties that may fall into the job criteria To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved What competencies we are looking for? Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business Good leadership skills and experience of working within a supervisory role Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Ability to assist with the development of staff in order to maximise job satisfaction and performance Competent IT Skills What experience we are looking for? Previous managerial/supervisory experience ideally working within a retail travel branch Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Customer focussed Problem solver Team player Good organisational and time-management skills Excellent communication skills Previous travel agency sales experience with a proven sales record Job Type: Full-time Pay: From £27,000.00 per year Benefits: Company events Company pension Employee discount Free or subsidised travel Private dental insurance Private medical insurance Experience: Management: 2 years (required) Licence/Certification: Driving Licence (preferred) Work authorisation: United Kingdom (required) Work Location: In person
May 11, 2026
Full time
As the South West and Wales No 1 independent travel agency, Miles Morgan Travel specialise in luxury holidays Ocean and River Cruises alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, and more. We have 20 Branches throughout the South West and Wales. What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team events and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of many discounts when booking your own holidays. What we are looking for? We are looking for experienced Branch Manager for our new branch in Frome. Training and developing a team of Travel Specialists, you will be responsible for motivating your team to deliver exceptional customer service to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition, you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff. What will be your key responsibilities? Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau Supervising, coaching and developing branch staff Ensuring the health, safety and general welfare of branch staff is maintained Identifying and meeting customers' needs by providing exceptional customer service at all times Increasing the exposure of the branch and developing new business leads Using social media to promote offers, generating customer engagement and sales leads Leading by example by achieving set targets covering all aspects of the retail branch Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained Acting as a figurehead within the local community and attending all promotional activities and events Attending managers' meetings, conferences and promotional events as required Effectively performing administrative duties Ensuring both branch and staff appearance conforms to company standards Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner Assisting in the recruitment of staff who will report directly to you To undertake any other duties that may fall into the job criteria To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved What competencies we are looking for? Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business Good leadership skills and experience of working within a supervisory role Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Ability to assist with the development of staff in order to maximise job satisfaction and performance Competent IT Skills What experience we are looking for? Previous managerial/supervisory experience ideally working within a retail travel branch Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Customer focussed Problem solver Team player Good organisational and time-management skills Excellent communication skills Previous travel agency sales experience with a proven sales record Job Type: Full-time Pay: From £27,000.00 per year Benefits: Company events Company pension Employee discount Free or subsidised travel Private dental insurance Private medical insurance Experience: Management: 2 years (required) Licence/Certification: Driving Licence (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Are you an ambitious Financial Services professional seeking the opportunity to further your career within an award winning firm? Do you want to provide innovative solutions to HNW clients? Are you looking to work with like minded professionals and benefit from an established portfolio of clients? If the answer is yes, we would like to hear from you Are you looking for an environment where you can provide a bespoke service to your clients whilst benefitting from wide ranging technical, administrative and development support? In order to achieve their aims and to continue their development, our client who is one of the most successful IFA firms in the area, is looking to attract a positive and proactive Financial Planner who will benefit from a professional environment with dedicated support incorporating administration, technical, compliance, marketing and investment management. Your role will be to manage an established portfolio of clients, providing holistic wealth management services and developing solutions to ensure financial growth and security. You will also benefit from an established arrangement with a professional practice who introduce further clients who require specialist advice. You will work closely with other Advisors, benefitting from knowledge and expertise in order to provide suitable solutions for your clients. Enquiries and applications are invited from Financial Planners who can demonstrate strong technical and business acumen and have the ability to deliver holistic advice to HNW clients. You will be progressing toward or have achieved Chartered Status and be able to demonstrate broad technical knowledge and understanding of industry developments. You will be a skilled client manager and be able to develop and maintain internal and external relationships. This is an excellent opportunity for a well-established Financial Services professional who is seeking an extremely professional and secure firm. Financial Services, Financial Planning, Wealth Management, IFA, Financial Advice, Professional Practice, Investments, Pensions. By applying for this role, you agree that we will hold and process your details in line with our Privacy Policy. Our Privacy Policy and information about how we use data can be found on our website
May 11, 2026
Full time
Are you an ambitious Financial Services professional seeking the opportunity to further your career within an award winning firm? Do you want to provide innovative solutions to HNW clients? Are you looking to work with like minded professionals and benefit from an established portfolio of clients? If the answer is yes, we would like to hear from you Are you looking for an environment where you can provide a bespoke service to your clients whilst benefitting from wide ranging technical, administrative and development support? In order to achieve their aims and to continue their development, our client who is one of the most successful IFA firms in the area, is looking to attract a positive and proactive Financial Planner who will benefit from a professional environment with dedicated support incorporating administration, technical, compliance, marketing and investment management. Your role will be to manage an established portfolio of clients, providing holistic wealth management services and developing solutions to ensure financial growth and security. You will also benefit from an established arrangement with a professional practice who introduce further clients who require specialist advice. You will work closely with other Advisors, benefitting from knowledge and expertise in order to provide suitable solutions for your clients. Enquiries and applications are invited from Financial Planners who can demonstrate strong technical and business acumen and have the ability to deliver holistic advice to HNW clients. You will be progressing toward or have achieved Chartered Status and be able to demonstrate broad technical knowledge and understanding of industry developments. You will be a skilled client manager and be able to develop and maintain internal and external relationships. This is an excellent opportunity for a well-established Financial Services professional who is seeking an extremely professional and secure firm. Financial Services, Financial Planning, Wealth Management, IFA, Financial Advice, Professional Practice, Investments, Pensions. By applying for this role, you agree that we will hold and process your details in line with our Privacy Policy. Our Privacy Policy and information about how we use data can be found on our website
IFA Administrator Sutton Coldfield Salary up to 28,000 Free Parking Private Health Insurance 4 x Death in Service Our client are a very well-respected and long standing Independent Financial Planning firm who are looking for an experienced IFA Administrator to join their vibrant and growing practice in the Sutton Coldfield area. The business provides in-depth advice across all areas of personal finance including Pensions, Investments, Protection and Inheritance Tax and prides itself on the breadth of its collective knowledge and high levels of customer service. Our Client offer a friendly and family oriented working environment where development is encouraged and full exam funding is available. This exciting position focuses on supporting advisers to deliver a first-class service through timely generation of compliant and accurate supporting documents and valuations. This role would suit an experienced administrator who enjoys working as a team in a fast-paced environment and who is proficient in obtaining valuations, processing new business and Annual Reviews, liaising with product providers, and interfacing with clients. Responsibilities " Experience of working within an IFA firm in an administrative role supporting financial advisers " CF1, R01, or equivalent desirable. " Personable, confident professional who is comfortable dealing with clients and colleagues by telephone and face to face. " Proficiency in Intelligent Office and Microsoft Office. " An understanding and working knowledge around pensions and investments " Outstanding organisational skills " New business processing " Getting quotes, inputting data, liaising with pension/investment companies, dealing with clients and advisers " Managing data on Intelligent Office " Experience of using Intelligent Office is desirable " Managing investments on wrap platforms. We predominantly use Standard Life but also Old Mutual, Transact, Novia, Ascentric and AJ Bell " In return our client offers a competitive salary and will fully support the applicant through exams so that they attain Certificate level and beyond to Diploma Level. For further information please contact one of our specialist consultants quoting REF: NJR16688
May 11, 2026
Full time
IFA Administrator Sutton Coldfield Salary up to 28,000 Free Parking Private Health Insurance 4 x Death in Service Our client are a very well-respected and long standing Independent Financial Planning firm who are looking for an experienced IFA Administrator to join their vibrant and growing practice in the Sutton Coldfield area. The business provides in-depth advice across all areas of personal finance including Pensions, Investments, Protection and Inheritance Tax and prides itself on the breadth of its collective knowledge and high levels of customer service. Our Client offer a friendly and family oriented working environment where development is encouraged and full exam funding is available. This exciting position focuses on supporting advisers to deliver a first-class service through timely generation of compliant and accurate supporting documents and valuations. This role would suit an experienced administrator who enjoys working as a team in a fast-paced environment and who is proficient in obtaining valuations, processing new business and Annual Reviews, liaising with product providers, and interfacing with clients. Responsibilities " Experience of working within an IFA firm in an administrative role supporting financial advisers " CF1, R01, or equivalent desirable. " Personable, confident professional who is comfortable dealing with clients and colleagues by telephone and face to face. " Proficiency in Intelligent Office and Microsoft Office. " An understanding and working knowledge around pensions and investments " Outstanding organisational skills " New business processing " Getting quotes, inputting data, liaising with pension/investment companies, dealing with clients and advisers " Managing data on Intelligent Office " Experience of using Intelligent Office is desirable " Managing investments on wrap platforms. We predominantly use Standard Life but also Old Mutual, Transact, Novia, Ascentric and AJ Bell " In return our client offers a competitive salary and will fully support the applicant through exams so that they attain Certificate level and beyond to Diploma Level. For further information please contact one of our specialist consultants quoting REF: NJR16688
Key responsibilities: 1. Main Purpose of the Job To ensure the panel reflects AvMA s values and that where possible the panel is managed in line with our strategic plan. To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments. The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed. Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public. Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required. Travelling and attending key networking events, including AvMA s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS , keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel. Working with the conference department to identify relevant topics for panel meetings and conference events. To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants. To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate. To pursue AvMA s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible. To liaise with AvMA s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base. To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme. To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme. Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected. Ensuring AvMA panel template letters and documents are updated From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel. To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA s Panel procedures is met. To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing. To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators. To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work. To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors. Any other duties associated with the role. 2. Skills and Experience Administration of the AvMA Panel The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required. AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities. Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful. Assessment of new applications, interviews and dealing with correspondence The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications. The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role. The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way. The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. Reaccreditations Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team. AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum. It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house. Other AvMA Panel assessments In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms. Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. There are about 5 applications for changes of firm rising to a maximum of 10 per annum. Interim Reviews From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement. In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later. The Panel Accreditation Manager is responsible for following up that review and examining progress made. The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified. If they have not, they risk losing their AvMA panel status entirely. There are about 3 interim reviews per annum, currently not exceeding 6. 3. Other To support the Events Department s quality initiatives and to suggest continuing improvements where needs arise. To undertake other duties commensurate with the post as may be required. Deputise for the Head of Events when necessary
May 11, 2026
Full time
Key responsibilities: 1. Main Purpose of the Job To ensure the panel reflects AvMA s values and that where possible the panel is managed in line with our strategic plan. To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments. The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed. Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public. Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required. Travelling and attending key networking events, including AvMA s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS , keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel. Working with the conference department to identify relevant topics for panel meetings and conference events. To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants. To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate. To pursue AvMA s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible. To liaise with AvMA s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base. To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme. To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme. Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected. Ensuring AvMA panel template letters and documents are updated From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel. To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA s Panel procedures is met. To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing. To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators. To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work. To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors. Any other duties associated with the role. 2. Skills and Experience Administration of the AvMA Panel The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required. AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities. Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful. Assessment of new applications, interviews and dealing with correspondence The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications. The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role. The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way. The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. Reaccreditations Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team. AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum. It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house. Other AvMA Panel assessments In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms. Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. There are about 5 applications for changes of firm rising to a maximum of 10 per annum. Interim Reviews From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement. In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later. The Panel Accreditation Manager is responsible for following up that review and examining progress made. The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified. If they have not, they risk losing their AvMA panel status entirely. There are about 3 interim reviews per annum, currently not exceeding 6. 3. Other To support the Events Department s quality initiatives and to suggest continuing improvements where needs arise. To undertake other duties commensurate with the post as may be required. Deputise for the Head of Events when necessary
Legal PA to Founding Partner Boutique Law Firm Are you an exceptional Legal PA with experience in top-tier City law firms? Do you thrive supporting fee earners in a high-performing, fast-paced environment? We're delighted to be partnered with a prestigious boutique litigation firm known for its bold, collaborative culture and exceptional client service. They are currently seeking a proactive, polished and highly organised Legal PA to support their Managing Partner, alongside a small group of senior fee-earners. What makes this role stand out: - Stunning Central London offices- Hybrid working on a rotating pattern (3/2 then 4/1)- Highly competitive salary up to £60k DOE- Monday-Friday, 09:30-17:30- A dynamic, high-performing and supportive team environment- Opportunity to support at the very highest level Key Responsibilities: - Extensive diary and inbox management- Structuring and coordinating the Managing Partner's week- Arranging complex international travel- Acting as a key liaison for high-profile clients- Handling confidential information with absolute discretion - Providing high-level administrative and organisational support What we're looking for: - Strong experience as a Legal PA within a top City, boutique or US firm (5+ years)- Exceptional organisational skills and meticulous attention to detail- A proactive, forward-thinking mindset- Confident and polished communication skills- Ability to remain calm and effective under pressure- Resilience, discretion, and a professional, client-facing manner- A collaborative team player who thrives in a high-performance environment If the above sounds like you and you're ready for your next challenge, please apply now and we'll be in touch! Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
May 11, 2026
Full time
Legal PA to Founding Partner Boutique Law Firm Are you an exceptional Legal PA with experience in top-tier City law firms? Do you thrive supporting fee earners in a high-performing, fast-paced environment? We're delighted to be partnered with a prestigious boutique litigation firm known for its bold, collaborative culture and exceptional client service. They are currently seeking a proactive, polished and highly organised Legal PA to support their Managing Partner, alongside a small group of senior fee-earners. What makes this role stand out: - Stunning Central London offices- Hybrid working on a rotating pattern (3/2 then 4/1)- Highly competitive salary up to £60k DOE- Monday-Friday, 09:30-17:30- A dynamic, high-performing and supportive team environment- Opportunity to support at the very highest level Key Responsibilities: - Extensive diary and inbox management- Structuring and coordinating the Managing Partner's week- Arranging complex international travel- Acting as a key liaison for high-profile clients- Handling confidential information with absolute discretion - Providing high-level administrative and organisational support What we're looking for: - Strong experience as a Legal PA within a top City, boutique or US firm (5+ years)- Exceptional organisational skills and meticulous attention to detail- A proactive, forward-thinking mindset- Confident and polished communication skills- Ability to remain calm and effective under pressure- Resilience, discretion, and a professional, client-facing manner- A collaborative team player who thrives in a high-performance environment If the above sounds like you and you're ready for your next challenge, please apply now and we'll be in touch! Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Your new company You will be joining a reputable and growing organisation known for its commitment to excellence. This business offers a supportive and collaborative culture, with an immediate requirement for interim support to ensure continuity across its commercial operations. It's an excellent opportunity to gain experience within a well-established organisation while adding value in a fast-paced environment. Your new role As an Interim Commercial Administrator, you will provide essential short-term support to the commercial team, ensuring the smooth running of day-to-day operations during a busy period. Your responsibilities will include: Managing and maintaining commercial documentation, contracts, and records Supporting the preparation of reports, data analysis, and performance tracking Assisting with invoicing, purchase orders, and financial administration tasks Liaising with internal teams and external stakeholders to ensure accurate information flow Monitoring project or contract progress and updating relevant systems Ensuring compliance with company procedures and commercial standardsThis is a varied and hands-on role, ideal for someone who can quickly hit the ground running and make an immediate impact. Working hours: Full-time, Monday to Friday (9:00-17:00), with flexibility and school hours considered. What you'll need to succeed Proven experience in an administrative or commercial support role Strong organisational skills with excellent attention to detail Proficiency in Microsoft Office (particularly Excel and Word) The ability to manage multiple tasks and prioritise effectively under pressure Strong communication skills and confidence when liaising with stakeholders A proactive, adaptable mindset with the ability to quickly learn new systemsCandidates with experience in commercial environments, finance administration, or contract coordination will be particularly well suited to this interim opportunity. What you'll get in return Valuable experience within a respected and growing organisation Flexible working options Free on-site parking 25 days holiday + bank holidays (pro rata) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2026
Seasonal
Your new company You will be joining a reputable and growing organisation known for its commitment to excellence. This business offers a supportive and collaborative culture, with an immediate requirement for interim support to ensure continuity across its commercial operations. It's an excellent opportunity to gain experience within a well-established organisation while adding value in a fast-paced environment. Your new role As an Interim Commercial Administrator, you will provide essential short-term support to the commercial team, ensuring the smooth running of day-to-day operations during a busy period. Your responsibilities will include: Managing and maintaining commercial documentation, contracts, and records Supporting the preparation of reports, data analysis, and performance tracking Assisting with invoicing, purchase orders, and financial administration tasks Liaising with internal teams and external stakeholders to ensure accurate information flow Monitoring project or contract progress and updating relevant systems Ensuring compliance with company procedures and commercial standardsThis is a varied and hands-on role, ideal for someone who can quickly hit the ground running and make an immediate impact. Working hours: Full-time, Monday to Friday (9:00-17:00), with flexibility and school hours considered. What you'll need to succeed Proven experience in an administrative or commercial support role Strong organisational skills with excellent attention to detail Proficiency in Microsoft Office (particularly Excel and Word) The ability to manage multiple tasks and prioritise effectively under pressure Strong communication skills and confidence when liaising with stakeholders A proactive, adaptable mindset with the ability to quickly learn new systemsCandidates with experience in commercial environments, finance administration, or contract coordination will be particularly well suited to this interim opportunity. What you'll get in return Valuable experience within a respected and growing organisation Flexible working options Free on-site parking 25 days holiday + bank holidays (pro rata) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines.With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You'll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers. Your new role As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch.This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry. Key responsibilities include: Providing high-quality service to customers face-to-face, over the phone, and via email Managing customer queries, policy renewals, and mid-term adjustments Processing policy changes and maintaining accurate customer records Identifying opportunities to cross-sell and recommend appropriate insurance products Supporting customers through claims, offering guidance and reassurance Handling administrative tasks to ensure efficient branch operations Working in line with regulatory standards and compliance requirements Developing your knowledge through structured training, including working towards industry-recognised insurance licences This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects. What you'll need to succeed To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.Key requirements: Previous customer service experience (essential) Strong communication skills, with the ability to build rapport and trust High attention to detail, particularly when handling administrative tasks Confident in using systems and managing customer data Good organisational and time management skills A proactive mindset, with the ability to identify customer needs and opportunities Desirable (but not essential): Experience within insurance, financial services, or a regulated environment Background in high-end, premium, or consultative customer service environments Most importantly, you'll be someone who is eager to learn, professionally driven, and committed to delivering excellent service. What you'll get in return In return, you'll be offered a competitive package and the opportunity to build a long-term career in a respected and growing industry. Benefits include: Salary of £26,000 - £30,000, depending on experience Annual bonus of up to 10% Full training and support, including professional qualifications Hybrid working Monday to Friday working hours (no weekends) Generous holiday allowance plus bank holidays Pension scheme and additional benefits package Clear progression opportunities within the business This is more than just a job - it's a chance to develop a career in a stable, professional, and rewarding environment. What you need to do now If you're a customer-focused professional looking to take the next step in your career within a reputable organisation, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2026
Full time
Your new company A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines.With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You'll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers. Your new role As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch.This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry. Key responsibilities include: Providing high-quality service to customers face-to-face, over the phone, and via email Managing customer queries, policy renewals, and mid-term adjustments Processing policy changes and maintaining accurate customer records Identifying opportunities to cross-sell and recommend appropriate insurance products Supporting customers through claims, offering guidance and reassurance Handling administrative tasks to ensure efficient branch operations Working in line with regulatory standards and compliance requirements Developing your knowledge through structured training, including working towards industry-recognised insurance licences This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects. What you'll need to succeed To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.Key requirements: Previous customer service experience (essential) Strong communication skills, with the ability to build rapport and trust High attention to detail, particularly when handling administrative tasks Confident in using systems and managing customer data Good organisational and time management skills A proactive mindset, with the ability to identify customer needs and opportunities Desirable (but not essential): Experience within insurance, financial services, or a regulated environment Background in high-end, premium, or consultative customer service environments Most importantly, you'll be someone who is eager to learn, professionally driven, and committed to delivering excellent service. What you'll get in return In return, you'll be offered a competitive package and the opportunity to build a long-term career in a respected and growing industry. Benefits include: Salary of £26,000 - £30,000, depending on experience Annual bonus of up to 10% Full training and support, including professional qualifications Hybrid working Monday to Friday working hours (no weekends) Generous holiday allowance plus bank holidays Pension scheme and additional benefits package Clear progression opportunities within the business This is more than just a job - it's a chance to develop a career in a stable, professional, and rewarding environment. What you need to do now If you're a customer-focused professional looking to take the next step in your career within a reputable organisation, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you a Superstar? Are you the glue that holds everything together? If so, we would like to hear from you. A new role has arisen for a skilled and experienced Senior Administrator within a firm who specialise in delivering bespoke Wealth Management Solutions to HNW Clients? This role is not for the feint hearted as this is a pivotal role within the department Our client is a leading Wealth Management firm. They provide specialist Pension, Tax, Estate, Protection and Investment advice to HNW clients and, due to continued success and growth; they are looking to appoint a Senior Administrator to join their team. Your role will be to provide full administrative support to a Director. Your role will be to deal with complex and sophisticated clients, manage cases and deal with providers. You will manage to submission of business to the relevant parties and ensure all information and compliance requirements are fully adhered to. In short .you will be the glue that holds everything together! Applications are invited from skilled Administrators with in depth knowledge of Pension and Investment planning. Experience of dealing with a full range of Financial Services products is essential. You must have an eye for detail with strong written and verbal communication skills. Progress with professional qualifications is beneficial. This role will suit a skilled Administrator who is keen to be part of a highly professional team within an award winning Holistic Financial Planning firm in Central London. Sales Support, Pensions, Wealth Management, Investment, Financial Advice, Retirement Planning, By applying for this role, you agree that we will hold and process your details in line with our Privacy Policy. Our Privacy Policy and information about how we use data can be found on our website
May 11, 2026
Full time
Are you a Superstar? Are you the glue that holds everything together? If so, we would like to hear from you. A new role has arisen for a skilled and experienced Senior Administrator within a firm who specialise in delivering bespoke Wealth Management Solutions to HNW Clients? This role is not for the feint hearted as this is a pivotal role within the department Our client is a leading Wealth Management firm. They provide specialist Pension, Tax, Estate, Protection and Investment advice to HNW clients and, due to continued success and growth; they are looking to appoint a Senior Administrator to join their team. Your role will be to provide full administrative support to a Director. Your role will be to deal with complex and sophisticated clients, manage cases and deal with providers. You will manage to submission of business to the relevant parties and ensure all information and compliance requirements are fully adhered to. In short .you will be the glue that holds everything together! Applications are invited from skilled Administrators with in depth knowledge of Pension and Investment planning. Experience of dealing with a full range of Financial Services products is essential. You must have an eye for detail with strong written and verbal communication skills. Progress with professional qualifications is beneficial. This role will suit a skilled Administrator who is keen to be part of a highly professional team within an award winning Holistic Financial Planning firm in Central London. Sales Support, Pensions, Wealth Management, Investment, Financial Advice, Retirement Planning, By applying for this role, you agree that we will hold and process your details in line with our Privacy Policy. Our Privacy Policy and information about how we use data can be found on our website
Finance Manager & Deputy Business Manager (Temporary) Location: Wakefield, West Yorkshire Salary: Grade 10 (dependent on experience) Contract: Temporary Reporting to: Business Operations Manager About the Role Academic Appointments Ltd are working in partnership with a secondary school in Wakefield to recruit an experienced and highly motivated Finance Manager & Deputy Business Manager on a temporary basis. This is a pivotal senior leadership role responsible for overseeing school financial operations while supporting wider business functions. You will play a key role in ensuring financial stability, compliance, budgeting accuracy, and strategic financial planning, working closely with senior leadership teams and key stakeholders. Key Responsibilities Lead the management, monitoring, and reporting of school budgets Prepare annual budgets and deliver accurate financial forecasts Produce monthly management accounts and strategic financial reports Ensure compliance with financial regulations, audit requirements, and Trust policies Support and challenge budget holders to ensure effective financial management Oversee procurement, payroll, and financial systems Lead and manage finance and administrative staff Deputise for the Business Operations Manager, supporting HR, estates, and operational services Contribute to strategic planning, business cases, and value-for-money initiatives What We re Looking For Significant experience in a senior finance role (ideally 7+ years) Strong knowledge of budget management, financial controls, and forecasting Relevant qualification (Level 6 or above), with AAT Level 4 or equivalent desirable Excellent leadership and team management skills Strong analytical and problem-solving ability Experience in education or public sector finance (desirable) Ability to communicate complex financial information clearly to non-finance stakeholders Why Join Us? Opportunity to work in a senior leadership capacity within a school environment Support from a specialist education recruitment agency Competitive rates and flexible temporary engagement Safeguarding Statement Academic Appointments Ltd is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to enhanced DBS checks and satisfactory references. How to Apply If you are interested in this Finance Manager & Deputy Business Manager placement in Wakefield, please Apply Now or call (phone number removed) and speak to our Secondary team.
May 11, 2026
Full time
Finance Manager & Deputy Business Manager (Temporary) Location: Wakefield, West Yorkshire Salary: Grade 10 (dependent on experience) Contract: Temporary Reporting to: Business Operations Manager About the Role Academic Appointments Ltd are working in partnership with a secondary school in Wakefield to recruit an experienced and highly motivated Finance Manager & Deputy Business Manager on a temporary basis. This is a pivotal senior leadership role responsible for overseeing school financial operations while supporting wider business functions. You will play a key role in ensuring financial stability, compliance, budgeting accuracy, and strategic financial planning, working closely with senior leadership teams and key stakeholders. Key Responsibilities Lead the management, monitoring, and reporting of school budgets Prepare annual budgets and deliver accurate financial forecasts Produce monthly management accounts and strategic financial reports Ensure compliance with financial regulations, audit requirements, and Trust policies Support and challenge budget holders to ensure effective financial management Oversee procurement, payroll, and financial systems Lead and manage finance and administrative staff Deputise for the Business Operations Manager, supporting HR, estates, and operational services Contribute to strategic planning, business cases, and value-for-money initiatives What We re Looking For Significant experience in a senior finance role (ideally 7+ years) Strong knowledge of budget management, financial controls, and forecasting Relevant qualification (Level 6 or above), with AAT Level 4 or equivalent desirable Excellent leadership and team management skills Strong analytical and problem-solving ability Experience in education or public sector finance (desirable) Ability to communicate complex financial information clearly to non-finance stakeholders Why Join Us? Opportunity to work in a senior leadership capacity within a school environment Support from a specialist education recruitment agency Competitive rates and flexible temporary engagement Safeguarding Statement Academic Appointments Ltd is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to enhanced DBS checks and satisfactory references. How to Apply If you are interested in this Finance Manager & Deputy Business Manager placement in Wakefield, please Apply Now or call (phone number removed) and speak to our Secondary team.
Job role: SEN Specialist Teaching Assistants Location: Towcester Hours: Full Time Roles: Various - Short Term, Long Term, and Temp-to-Permanent Start Date: ASAP and ongoing recruitment Aspire People are currently recruiting SEN Specialist Teaching Assistants to support a range of schools across Northamptonshire. We are looking for passionate, patient, and dedicated individuals who are committed to making a real difference in the lives of children with Special Educational Needs. The Role As an SEN Specialist Teaching Assistant, you will work closely with pupils who require additional support, helping them to engage with learning and develop both academically and emotionally. Roles may include 1:1 support or small group work, supporting pupils with a range of needs such as ASD, ADHD, SEMH, MLD, SLD, and communication difficulties. Key Responsibilities Provide tailored support to pupils with SEN Work collaboratively with teachers, SENCOs, and school staff Support pupils' learning, behaviour, and emotional wellbeing Implement individual education plans (IEPs) and behaviour strategies Create a positive, inclusive, and supportive learning environment Requirements Previous experience supporting individuals with SEN (ideally children and young people however experience supporting adults could be suitable) A calm, empathetic, and adaptable approach Strong communication and interpersonal skills A genuine passion for supporting children with additional needs Relevant qualifications or training in SEN (desirable but not essential) Who are Aspire People? Aspire People is the UK's fastest growing education recruitment agency and we specialise in providing teaching and support staff to schools across the Midlands and surrounding regions. We focus on delivering high-quality service to all candidates and clients, working closely with primary, secondary, and SEN schools to match them with qualified professionals, including teachers, teaching assistants, and administrative staff. We are fully commitment to safeguarding and have built a strong reputation for reliability, expertise, and a people-first approach in the education sector. Why join Aspire People? Dedicated consultant who will support you every step of the way Opportunities to gain experience across a range of local settings Contracts to suit you! We specialise in permanent, long-term, short-term, and day-to-day roles. Competitive pay with multiple payment options Refer a friend scheme which can earn 100- 250 per person Access to free CPD and training opportunities Next Steps Get in touch with an up to date CV! Simple. For any questions or queries please contact Alex on Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
May 11, 2026
Full time
Job role: SEN Specialist Teaching Assistants Location: Towcester Hours: Full Time Roles: Various - Short Term, Long Term, and Temp-to-Permanent Start Date: ASAP and ongoing recruitment Aspire People are currently recruiting SEN Specialist Teaching Assistants to support a range of schools across Northamptonshire. We are looking for passionate, patient, and dedicated individuals who are committed to making a real difference in the lives of children with Special Educational Needs. The Role As an SEN Specialist Teaching Assistant, you will work closely with pupils who require additional support, helping them to engage with learning and develop both academically and emotionally. Roles may include 1:1 support or small group work, supporting pupils with a range of needs such as ASD, ADHD, SEMH, MLD, SLD, and communication difficulties. Key Responsibilities Provide tailored support to pupils with SEN Work collaboratively with teachers, SENCOs, and school staff Support pupils' learning, behaviour, and emotional wellbeing Implement individual education plans (IEPs) and behaviour strategies Create a positive, inclusive, and supportive learning environment Requirements Previous experience supporting individuals with SEN (ideally children and young people however experience supporting adults could be suitable) A calm, empathetic, and adaptable approach Strong communication and interpersonal skills A genuine passion for supporting children with additional needs Relevant qualifications or training in SEN (desirable but not essential) Who are Aspire People? Aspire People is the UK's fastest growing education recruitment agency and we specialise in providing teaching and support staff to schools across the Midlands and surrounding regions. We focus on delivering high-quality service to all candidates and clients, working closely with primary, secondary, and SEN schools to match them with qualified professionals, including teachers, teaching assistants, and administrative staff. We are fully commitment to safeguarding and have built a strong reputation for reliability, expertise, and a people-first approach in the education sector. Why join Aspire People? Dedicated consultant who will support you every step of the way Opportunities to gain experience across a range of local settings Contracts to suit you! We specialise in permanent, long-term, short-term, and day-to-day roles. Competitive pay with multiple payment options Refer a friend scheme which can earn 100- 250 per person Access to free CPD and training opportunities Next Steps Get in touch with an up to date CV! Simple. For any questions or queries please contact Alex on Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Reception and Office ManagerThis is a part-time role, ideally 10am-2pm Monday-Thursday, based onsite The Reception and Office Manager will oversee the day-to-day operation of the building. The role is customer-facing and involves supporting tenants, visitors and clients, managing room bookings and conference facilities, and ensuring the building and shared spaces are maintained to a high standard.This is a multi-let office building for charities and voluntary organisations. The building provides office suites, meeting rooms and counselling rooms available for hire by both internal and external users.The post holder will act as a key point of contact between tenants and charity teams. Working independently, they will help ensure the smooth operation of the building, facilities and booking services.Key Responsibilities Act as the first point of contact for all visitors, tenants, clients and contractors. Manage the day-to-day running of office. Coordinate bookings for meeting rooms, counselling rooms and conference facilities. Prepare rooms for meetings and events as required. Order office and kitchen supplies, including stationery and photocopier consumables. Monitor shared areas including kitchens, meeting rooms and WCs, ensuring cleaning standards are maintained. Support prospective tenants and visitors, including conducting tours where appropriate. Set up and provide basic support for AV equipment and meeting technology. Maintain records relating to shared facilities such as printing and photocopying. Distribute incoming post to pigeonholes and to tenants when appropriate. Manage parking arrangements for the building and resolve or escalate issues as necessary. Report building maintenance issues, including lighting, plumbing, lift or access concerns. Support fire safety procedures, including maintaining relevant logbooks and assisting with scheduled evacuation drills. Create and manage tenant access fobs and door access permissions. Assist with tenant enquiries and support the onboarding of new tenants. Support the organisation of events held at the offices. Provide administrative support to the organisation Undertake other duties appropriate to the role. Excellent organisational skills with strong attention to detail. Strong verbal and written communication skills, including face-to-face, telephone and email communication. Proficient in Microsoft 365, including Outlook, Word and Excel. Ability to work independently and use initiative. Ability to manage multiple tasks and adapt to changing priorities. Confident working with contractors and external suppliers. Professional and customer-focused approach. Knowledge of office health and safety procedures. Basic understanding of IT and office infrastructure. Previous experience in a customer-facing or facilities-based role would be advantageous. Personal Qualities Trustworthy and able to maintain confidentiality. Able to work effectively both independently and as part of a team. Friendly, approachable and professional manner. Positive attitude with a good sense of humour. Well presented with pride in maintaining a professional workplace environment. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2026
Seasonal
Reception and Office ManagerThis is a part-time role, ideally 10am-2pm Monday-Thursday, based onsite The Reception and Office Manager will oversee the day-to-day operation of the building. The role is customer-facing and involves supporting tenants, visitors and clients, managing room bookings and conference facilities, and ensuring the building and shared spaces are maintained to a high standard.This is a multi-let office building for charities and voluntary organisations. The building provides office suites, meeting rooms and counselling rooms available for hire by both internal and external users.The post holder will act as a key point of contact between tenants and charity teams. Working independently, they will help ensure the smooth operation of the building, facilities and booking services.Key Responsibilities Act as the first point of contact for all visitors, tenants, clients and contractors. Manage the day-to-day running of office. Coordinate bookings for meeting rooms, counselling rooms and conference facilities. Prepare rooms for meetings and events as required. Order office and kitchen supplies, including stationery and photocopier consumables. Monitor shared areas including kitchens, meeting rooms and WCs, ensuring cleaning standards are maintained. Support prospective tenants and visitors, including conducting tours where appropriate. Set up and provide basic support for AV equipment and meeting technology. Maintain records relating to shared facilities such as printing and photocopying. Distribute incoming post to pigeonholes and to tenants when appropriate. Manage parking arrangements for the building and resolve or escalate issues as necessary. Report building maintenance issues, including lighting, plumbing, lift or access concerns. Support fire safety procedures, including maintaining relevant logbooks and assisting with scheduled evacuation drills. Create and manage tenant access fobs and door access permissions. Assist with tenant enquiries and support the onboarding of new tenants. Support the organisation of events held at the offices. Provide administrative support to the organisation Undertake other duties appropriate to the role. Excellent organisational skills with strong attention to detail. Strong verbal and written communication skills, including face-to-face, telephone and email communication. Proficient in Microsoft 365, including Outlook, Word and Excel. Ability to work independently and use initiative. Ability to manage multiple tasks and adapt to changing priorities. Confident working with contractors and external suppliers. Professional and customer-focused approach. Knowledge of office health and safety procedures. Basic understanding of IT and office infrastructure. Previous experience in a customer-facing or facilities-based role would be advantageous. Personal Qualities Trustworthy and able to maintain confidentiality. Able to work effectively both independently and as part of a team. Friendly, approachable and professional manner. Positive attitude with a good sense of humour. Well presented with pride in maintaining a professional workplace environment. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company My client, a top 500 legal firm, is seeking a couple of legal PA's / Secretaries to join their organisation on a permanent basis. Working from modern offices based in Liverpool, you will be supporting a vibrant team of fee earners. This is an exciting opportunity for a candidate at the mid to senior level of their secretarial career who is keen on developing their skills and knowledge, in a business law firm which very much champions the internal progression of team members. Your new role The position is offered full time Monday to Friday with standard office hours of 09.00am until 17.00pm, but there could be some flexibility. Please note that the position is fully based on site. This role will provide secretarial and administrative support for the property department and, so, candidates must have a breadth of experience in dealing with property clients, property transactions, Land Registry and case management platforms, with a great passion for figures.Some of your duties will include but not limited to. Responsible for land registry submissionsAudiotyping lettersCompletion statements and liaising with clients on behalf of the teamManagement of diaries and case management systems and their reporting facilitiesEnsure that deadlines are met, and that work is completed accurately and to a consistently high standardSupporting inspiring and challenging stakeholdersDocument management and transcription What you'll need to succeed Excellent typing speed and an expert in document management skills and transcriptionStrong communication skills (both written and verbal)Professional telephone manner with the ability to engage with clientsAbility to multitask and detail-orientatedExperience with case management and dictation software Experienced in using the full Microsoft Office suite (Word, Excel and Outlook) and case management systems.Experience in maintaining accurate filing systems and databasesConfident with financial ledger management of client files and drafting bills/invoices What you'll get in return Competitive salary at £35,000 per annum Supportive and friendly teamFree parking Progression opportunities 25 days holiday plus usual statutory bank holidaysCompany pension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2026
Full time
Your new company My client, a top 500 legal firm, is seeking a couple of legal PA's / Secretaries to join their organisation on a permanent basis. Working from modern offices based in Liverpool, you will be supporting a vibrant team of fee earners. This is an exciting opportunity for a candidate at the mid to senior level of their secretarial career who is keen on developing their skills and knowledge, in a business law firm which very much champions the internal progression of team members. Your new role The position is offered full time Monday to Friday with standard office hours of 09.00am until 17.00pm, but there could be some flexibility. Please note that the position is fully based on site. This role will provide secretarial and administrative support for the property department and, so, candidates must have a breadth of experience in dealing with property clients, property transactions, Land Registry and case management platforms, with a great passion for figures.Some of your duties will include but not limited to. Responsible for land registry submissionsAudiotyping lettersCompletion statements and liaising with clients on behalf of the teamManagement of diaries and case management systems and their reporting facilitiesEnsure that deadlines are met, and that work is completed accurately and to a consistently high standardSupporting inspiring and challenging stakeholdersDocument management and transcription What you'll need to succeed Excellent typing speed and an expert in document management skills and transcriptionStrong communication skills (both written and verbal)Professional telephone manner with the ability to engage with clientsAbility to multitask and detail-orientatedExperience with case management and dictation software Experienced in using the full Microsoft Office suite (Word, Excel and Outlook) and case management systems.Experience in maintaining accurate filing systems and databasesConfident with financial ledger management of client files and drafting bills/invoices What you'll get in return Competitive salary at £35,000 per annum Supportive and friendly teamFree parking Progression opportunities 25 days holiday plus usual statutory bank holidaysCompany pension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team.? What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they're to part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you'll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team.? What we're looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow
