One of the UK's leading national children s charities are seeking an enthusiastic Funding Applications Administrator to join their dedicated, experienced and growing team of professionals as they embark on a journey of expansion in Newcastle under Lyme. This is a full-time role based in state-of-the-art facilities in Keele, Stoke On Trent. About the role Our client is seeking a highly organised, motivated and compassionate Funding Applications Administrator to support the smooth and efficient running of their busy Applications Department. You will work closely with colleagues across the Applications Team to support and guide volunteers in processing funding applications for specialist equipment and services. As the first point of contact for families, you will provide clear and empathetic administrative support, engaging quickly to understand their needs and identify how our services can help. Collaboration is central to this role, and you will work confidently with colleagues across the organisation and stakeholders at all levels. Responsibilities include: Acting as the first point of contact to phone, email and online enquiries and provide clear advice on available equipment and services. Guiding families through the application process and ensure all supporting documentation is complete Communicating with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy Processing online and paper applications efficiently in line with departmental KPIs Assessing applications against eligibility criteria prior to approval Liaising with equipment and service providers regarding orders and delivery Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018 Working effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders Supporting the Applications Team in training, mentoring and guiding volunteers Assisting with onboarding and ongoing coaching on both paper based and IT systems Demonstrating commitment to ongoing personal and professional development About the rewards As Funding Applications Administrator, you will work 37.5 hours per week The Charity is an Equal Opportunities Employer, and the role offers benefits including: The salary for this role is in line with the National Minimum Wage, with a planned increase in April Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service Free on-site parking Christmas shut down Workplace pension scheme Opportunities for training and development Support with professional CPD Opportunities for volunteering Occupational sick pay after qualifying period Employee Assistance Programme Reimbursement for eye tests and contribution towards frames Dedicated Wellbeing Team and Team Building days About you To be successful for the role of Funding Applications Administrator, you will have the following skills and attributes: Strong customer service or office administration background Excellent written and verbal communication skills Ability to work with a high degree of accuracy Excellent IT skills Ability to plan and prioritise workloads Ability to handle sensitive issues professionally A positive can-do attitude with a flexible approach to work Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability About the Charity Our client is a national charity and a is a Disability Confident employer, who aims to change people s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice. They believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve. How to Apply eRecruitSmart is advertising the role of Funding Applications Administrator on behalf of the Hiring Company and to apply, you must reside in and have eligibility to work in the UK. The Charity is committed to safeguarding children and young people and all posts are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a basic disclosure check. Please apply with your CV detailing full career and academic history of achievements with associated dates. A full application form will be required prior to interview to comply with Safer Recruitment Practices. Thank you for your interest in this position.
Mar 11, 2026
Contractor
One of the UK's leading national children s charities are seeking an enthusiastic Funding Applications Administrator to join their dedicated, experienced and growing team of professionals as they embark on a journey of expansion in Newcastle under Lyme. This is a full-time role based in state-of-the-art facilities in Keele, Stoke On Trent. About the role Our client is seeking a highly organised, motivated and compassionate Funding Applications Administrator to support the smooth and efficient running of their busy Applications Department. You will work closely with colleagues across the Applications Team to support and guide volunteers in processing funding applications for specialist equipment and services. As the first point of contact for families, you will provide clear and empathetic administrative support, engaging quickly to understand their needs and identify how our services can help. Collaboration is central to this role, and you will work confidently with colleagues across the organisation and stakeholders at all levels. Responsibilities include: Acting as the first point of contact to phone, email and online enquiries and provide clear advice on available equipment and services. Guiding families through the application process and ensure all supporting documentation is complete Communicating with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy Processing online and paper applications efficiently in line with departmental KPIs Assessing applications against eligibility criteria prior to approval Liaising with equipment and service providers regarding orders and delivery Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018 Working effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders Supporting the Applications Team in training, mentoring and guiding volunteers Assisting with onboarding and ongoing coaching on both paper based and IT systems Demonstrating commitment to ongoing personal and professional development About the rewards As Funding Applications Administrator, you will work 37.5 hours per week The Charity is an Equal Opportunities Employer, and the role offers benefits including: The salary for this role is in line with the National Minimum Wage, with a planned increase in April Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service Free on-site parking Christmas shut down Workplace pension scheme Opportunities for training and development Support with professional CPD Opportunities for volunteering Occupational sick pay after qualifying period Employee Assistance Programme Reimbursement for eye tests and contribution towards frames Dedicated Wellbeing Team and Team Building days About you To be successful for the role of Funding Applications Administrator, you will have the following skills and attributes: Strong customer service or office administration background Excellent written and verbal communication skills Ability to work with a high degree of accuracy Excellent IT skills Ability to plan and prioritise workloads Ability to handle sensitive issues professionally A positive can-do attitude with a flexible approach to work Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability About the Charity Our client is a national charity and a is a Disability Confident employer, who aims to change people s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice. They believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve. How to Apply eRecruitSmart is advertising the role of Funding Applications Administrator on behalf of the Hiring Company and to apply, you must reside in and have eligibility to work in the UK. The Charity is committed to safeguarding children and young people and all posts are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a basic disclosure check. Please apply with your CV detailing full career and academic history of achievements with associated dates. A full application form will be required prior to interview to comply with Safer Recruitment Practices. Thank you for your interest in this position.
Primary Care (Internal Medicine / Family Medicine) - Locum Tenens Cheshire, United States Posted on 06/10/2025 Primary Care (Internal Medicine / Family Medicine) - Locum Tenens Location: Enfield, CT Start Date: 08/2025 Schedule: Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week); Midday 30-minute lunch Position Highlights Setting: Outpatient Clinic Patient Volume: 20 patients/day Support Staff: Full clinical and administrative support team EMR System: EPIC Responsibilities Deliver high-quality care in primary care setting for internal or family medicine patients Diagnose and manage acute and chronic medical conditions Conduct wellness exams and preventive health screenings Maintain accurate patient records via EPIC Educate patients on health management and lifestyle choices Coordinate with support staff to ensure efficient patient flow Refer to specialists as appropriate Requirements Board Certification: Board Certified in Internal Medicine or Family Medicine State License: Connecticut license or willing to obtain DEA License: Required Experience: Minimum of 2 years in internal or family medicine EMR Proficiency: EPIC experience required
Mar 11, 2026
Full time
Primary Care (Internal Medicine / Family Medicine) - Locum Tenens Cheshire, United States Posted on 06/10/2025 Primary Care (Internal Medicine / Family Medicine) - Locum Tenens Location: Enfield, CT Start Date: 08/2025 Schedule: Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week); Midday 30-minute lunch Position Highlights Setting: Outpatient Clinic Patient Volume: 20 patients/day Support Staff: Full clinical and administrative support team EMR System: EPIC Responsibilities Deliver high-quality care in primary care setting for internal or family medicine patients Diagnose and manage acute and chronic medical conditions Conduct wellness exams and preventive health screenings Maintain accurate patient records via EPIC Educate patients on health management and lifestyle choices Coordinate with support staff to ensure efficient patient flow Refer to specialists as appropriate Requirements Board Certification: Board Certified in Internal Medicine or Family Medicine State License: Connecticut license or willing to obtain DEA License: Required Experience: Minimum of 2 years in internal or family medicine EMR Proficiency: EPIC experience required
Marble Talent Group are currently recruiting for a Hire Desk Controller to join their clients team in Leeds! Key Responsibilities - Main contact for service and maintenance bookings, scheduling engineers, and handling customer queries. Manage engineer diaries, reports, timesheets, and expenses. Order equipment, raise purchase orders, and process subcontractor works. Maintain accurate customer and job records. Provide excellent customer service and administrative support. Assist with calls, coordination, and general office tasks. Personal Requirements - Strong customer service and communication abilities. Good organisational and computer skills (Microsoft Office). Attention to detail and ability to manage workload independently. Positive, professional, and proactive attitude. Salary - 26k - 30k depending on experience For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Mar 11, 2026
Full time
Marble Talent Group are currently recruiting for a Hire Desk Controller to join their clients team in Leeds! Key Responsibilities - Main contact for service and maintenance bookings, scheduling engineers, and handling customer queries. Manage engineer diaries, reports, timesheets, and expenses. Order equipment, raise purchase orders, and process subcontractor works. Maintain accurate customer and job records. Provide excellent customer service and administrative support. Assist with calls, coordination, and general office tasks. Personal Requirements - Strong customer service and communication abilities. Good organisational and computer skills (Microsoft Office). Attention to detail and ability to manage workload independently. Positive, professional, and proactive attitude. Salary - 26k - 30k depending on experience For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
International Buyer Location Colchester, Essex. Own transport required to travel to the office. Language requirements for the job Fluent in English . Fluency in any 2nd language, especially German or Italian, is an advantage but not essential About the Company Our client is a well-established international trading company, supplying specialist industrial equipment to leading businesses across a wide range of industries worldwide. The Role To join their international buying team, they are currently wish to recruit an International Buyer. In this role, you will manage product enquiries and orders from clients, liaise with global suppliers, and ensure the efficient procurement and delivery of goods. Your typical job responsibilities will include: Research and engage with new and existing vendors Source and compare pricing from multiple suppliers Negotiate pricing, payment terms, and delivery agreements. Prepare and issue quotations to customers. Place and manage purchase orders. Monitor order progress and ensure timely delivery. Collaborate with the warehouse and logistics teams to maintain delivery and quality standards Carry out Supplier Relationship Management (SRM) and Customer Relationship Management (CRM) tasks. Candidate Profile, Skills and Background Fluent in English. Fluency in any 2nd language, especially German or Italian, is an advantage but not essential Strong administrative skills and experience working with customers Previous buying or purchasing experience is an advantage, though not essential Background in logistics or shipping is a plus Excellent communication and telephone skills are essential. Organised, detail-oriented, and capable of working both independently and as part of a team Must have full right to live and work in the UK - visa sponsorship is not available. Salary, Benefits and Working Hours 30,000 - 35,000 (dependent on experience). Working Hours: Monday to Friday, 08:30-13:00 and 14:00-17:00 (37.5 hours/week). Flexibility may be required. Holidays: 25 days annual leave plus public holidays. How to Apply Send your CV and cover letter to: Jonathan Grimes
Mar 11, 2026
Full time
International Buyer Location Colchester, Essex. Own transport required to travel to the office. Language requirements for the job Fluent in English . Fluency in any 2nd language, especially German or Italian, is an advantage but not essential About the Company Our client is a well-established international trading company, supplying specialist industrial equipment to leading businesses across a wide range of industries worldwide. The Role To join their international buying team, they are currently wish to recruit an International Buyer. In this role, you will manage product enquiries and orders from clients, liaise with global suppliers, and ensure the efficient procurement and delivery of goods. Your typical job responsibilities will include: Research and engage with new and existing vendors Source and compare pricing from multiple suppliers Negotiate pricing, payment terms, and delivery agreements. Prepare and issue quotations to customers. Place and manage purchase orders. Monitor order progress and ensure timely delivery. Collaborate with the warehouse and logistics teams to maintain delivery and quality standards Carry out Supplier Relationship Management (SRM) and Customer Relationship Management (CRM) tasks. Candidate Profile, Skills and Background Fluent in English. Fluency in any 2nd language, especially German or Italian, is an advantage but not essential Strong administrative skills and experience working with customers Previous buying or purchasing experience is an advantage, though not essential Background in logistics or shipping is a plus Excellent communication and telephone skills are essential. Organised, detail-oriented, and capable of working both independently and as part of a team Must have full right to live and work in the UK - visa sponsorship is not available. Salary, Benefits and Working Hours 30,000 - 35,000 (dependent on experience). Working Hours: Monday to Friday, 08:30-13:00 and 14:00-17:00 (37.5 hours/week). Flexibility may be required. Holidays: 25 days annual leave plus public holidays. How to Apply Send your CV and cover letter to: Jonathan Grimes
Late Stage Recoveries Administrator Leamington Spa Hybrid (after training) £26,000 £28,000 + Benefits Hybrid working A supportive team environment with clear performance expectations Opportunities to develop specialist legal recovery and insolvency knowledge Working for a very experienced and supportive team manager 25 days annual leave plus 8 Bank Holidays Private Medical Insurance Company Pension Scheme (Salary sacrifice single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years) Life Assurance Staff discounts on products Lovely modern office Are you experienced in late-stage collections, recoveries or arrears management and confident managing complex cases involving legal escalation or insolvency? This role sits within late-stage recoveries, supporting accounts that are significantly overdue and progressing through pre-legal, legal or insolvency stages. Unlike high-volume dialler collections roles, this position is primarily case management and administrative focused. You will take ownership of escalated accounts, review documentation, support legal progression, and ensure all case records are accurate, compliant and up to date. There will be some outbound contact when required to progress resolution, but the emphasis is on structured case handling rather than volume calling. This is a structured, compliance-led recoveries role requiring attention to detail, professionalism and the ability to balance firm debt recovery with fair customer treatment. Responsibilities: Manage late-stage arrears accounts progressing through pre-legal and legal recovery stages Review and maintain detailed, compliant case records Support cases involving CCJs, enforcement and insolvency processes such as IVA, DRO or bankruptcy Prepare documentation for legal escalation where required Liaise with internal teams and external legal partners Conduct affordability reviews and structured financial assessments when necessary Support outbound contact where appropriate to progress resolution Work within regulatory and fair treatment guidelines at all times Requirements: Previous experience in late-stage collections, recoveries or arrears management Understanding of legal recovery processes and/or insolvency procedures Strong administrative and organisational skills Highly organised with strong attention to compliance and detail Confident handling sensitive financial conversations when required Resilient and comfortable managing complex or escalated cases Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm INDH
Mar 11, 2026
Full time
Late Stage Recoveries Administrator Leamington Spa Hybrid (after training) £26,000 £28,000 + Benefits Hybrid working A supportive team environment with clear performance expectations Opportunities to develop specialist legal recovery and insolvency knowledge Working for a very experienced and supportive team manager 25 days annual leave plus 8 Bank Holidays Private Medical Insurance Company Pension Scheme (Salary sacrifice single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years) Life Assurance Staff discounts on products Lovely modern office Are you experienced in late-stage collections, recoveries or arrears management and confident managing complex cases involving legal escalation or insolvency? This role sits within late-stage recoveries, supporting accounts that are significantly overdue and progressing through pre-legal, legal or insolvency stages. Unlike high-volume dialler collections roles, this position is primarily case management and administrative focused. You will take ownership of escalated accounts, review documentation, support legal progression, and ensure all case records are accurate, compliant and up to date. There will be some outbound contact when required to progress resolution, but the emphasis is on structured case handling rather than volume calling. This is a structured, compliance-led recoveries role requiring attention to detail, professionalism and the ability to balance firm debt recovery with fair customer treatment. Responsibilities: Manage late-stage arrears accounts progressing through pre-legal and legal recovery stages Review and maintain detailed, compliant case records Support cases involving CCJs, enforcement and insolvency processes such as IVA, DRO or bankruptcy Prepare documentation for legal escalation where required Liaise with internal teams and external legal partners Conduct affordability reviews and structured financial assessments when necessary Support outbound contact where appropriate to progress resolution Work within regulatory and fair treatment guidelines at all times Requirements: Previous experience in late-stage collections, recoveries or arrears management Understanding of legal recovery processes and/or insolvency procedures Strong administrative and organisational skills Highly organised with strong attention to compliance and detail Confident handling sensitive financial conversations when required Resilient and comfortable managing complex or escalated cases Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm INDH
Morgan McKinley (Milton Keynes)
Ambrosden, Oxfordshire
Customer Service Specialist - Hybrid - Bicester - Up to 28,500 per annum Expansive, innovative and stable organisation in Bicester are looking to hire a Customer Service Specialist to join their team on a permanent basis. The salary on offer is up to 28,500 per annum plus benefits which include healthcare, dental, generous holiday and pension match scheme. The role will be offered on a hybrid basis with 3-4 days onsite. So what is the business like? The organisation are an owner managed set up based in Bicester but operate nationally. They boast an incredible working environment which is all open plan which drives their collaborative culture. The ownership are described as being hands on across the business, very supportive and people conscious. What are the duties of the role? The key purpose of the Customer Service Specialist position is to deliver the greatest experience to all customers through verbal and written communication methods. The position will also oversee account management and administrative tasks. What experience is required to be successful in the position? Before applying, applicants must have: Ensuring a high level of customer service within an office based environment. Office experience is an essential requirement. Demonstrable experience of administrative duties Strong communication skills through verbal and written methods The ability to spin multiple customer queries at any one time The capability to manage their own workload and deadlines whilst also being able to prioritise I have the experience and I am keen to progress, so what now? If you have all of the required experience and would like to apply to the position, simply continue this process. The organisation are looking for someone to start asap with February/March commencement date possible if needed.
Mar 11, 2026
Full time
Customer Service Specialist - Hybrid - Bicester - Up to 28,500 per annum Expansive, innovative and stable organisation in Bicester are looking to hire a Customer Service Specialist to join their team on a permanent basis. The salary on offer is up to 28,500 per annum plus benefits which include healthcare, dental, generous holiday and pension match scheme. The role will be offered on a hybrid basis with 3-4 days onsite. So what is the business like? The organisation are an owner managed set up based in Bicester but operate nationally. They boast an incredible working environment which is all open plan which drives their collaborative culture. The ownership are described as being hands on across the business, very supportive and people conscious. What are the duties of the role? The key purpose of the Customer Service Specialist position is to deliver the greatest experience to all customers through verbal and written communication methods. The position will also oversee account management and administrative tasks. What experience is required to be successful in the position? Before applying, applicants must have: Ensuring a high level of customer service within an office based environment. Office experience is an essential requirement. Demonstrable experience of administrative duties Strong communication skills through verbal and written methods The ability to spin multiple customer queries at any one time The capability to manage their own workload and deadlines whilst also being able to prioritise I have the experience and I am keen to progress, so what now? If you have all of the required experience and would like to apply to the position, simply continue this process. The organisation are looking for someone to start asap with February/March commencement date possible if needed.
Join us as a Specialist Customer Care - Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters. This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week). To be successful as a Specialist Customer Care - Intermediary Mortgage Expert, you should have: Proven experience delivering excellent customer service in a telephony-based environment. Effective stakeholder management skills, with the ability to build relationships and set clear expectations. Excellent operational efficiency with the ability to confidently multitask and manage competing priorities. Some other highly valued skills may include: Mortgage knowledge - an understanding of mortgage products, processes, and policies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 11, 2026
Full time
Join us as a Specialist Customer Care - Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters. This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week). To be successful as a Specialist Customer Care - Intermediary Mortgage Expert, you should have: Proven experience delivering excellent customer service in a telephony-based environment. Effective stakeholder management skills, with the ability to build relationships and set clear expectations. Excellent operational efficiency with the ability to confidently multitask and manage competing priorities. Some other highly valued skills may include: Mortgage knowledge - an understanding of mortgage products, processes, and policies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
The starting salary for this role is 30,647 per annum based on working 36 hours per week. This is a 6-month fixed term contract or secondment opportunity. We are excited to be hiring a new Customer Relationship Associate to join our fantastic Surrey Pension Customer Relationship team. Our team follows a hybrid schedule, working in-office one to two days per week with an additional one day per month for team meetings, and remotely for the rest. During your first eight weeks you will attend the office three days a week whilst you train and develop in the role. Our Offer to You 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role The Customer Relationship Team serves as the front line for supporting customers and stakeholders, addressing a variety of queries related to the Local Government Pension Scheme through both phone and email. As a Customer Relationship Associate, you will embrace the Surrey Pension team's culture of high standards and accountability, ensuring the delivery of an exceptional customer experience. This role will contribute to the success of the Surrey Pension team. Operating with a limited degree of professional independence and autonomy, the role will predominantly undertake operational work with specific responsibility for being the primary point of contact for customers, stakeholders and supporting the Customer Relationship Team Manager. This includes: Providing a high level of customer service at all times Responding to high volumes of enquiries within the specified KPIs/SLAs Providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support Maintaining information systems to ensure consistency and integrity of data Contributing to, and recommending changes and improvements to develop the level of service provided by the team This role provides an excellent opportunity to gain further knowledge and experience within the service. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Minimum 5 GCSEs at Grade C or above (or equivalent alternative) or able to evidence ability at an equivalent level Good written and oral communication skills with the ability to build sound relationships with customers Good administrative, organisational and analytical skills Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative Competent in a range of IT tools Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert will close at 23:59 on 18th February 2026 with interviews scheduled for 4th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 11, 2026
Contractor
The starting salary for this role is 30,647 per annum based on working 36 hours per week. This is a 6-month fixed term contract or secondment opportunity. We are excited to be hiring a new Customer Relationship Associate to join our fantastic Surrey Pension Customer Relationship team. Our team follows a hybrid schedule, working in-office one to two days per week with an additional one day per month for team meetings, and remotely for the rest. During your first eight weeks you will attend the office three days a week whilst you train and develop in the role. Our Offer to You 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role The Customer Relationship Team serves as the front line for supporting customers and stakeholders, addressing a variety of queries related to the Local Government Pension Scheme through both phone and email. As a Customer Relationship Associate, you will embrace the Surrey Pension team's culture of high standards and accountability, ensuring the delivery of an exceptional customer experience. This role will contribute to the success of the Surrey Pension team. Operating with a limited degree of professional independence and autonomy, the role will predominantly undertake operational work with specific responsibility for being the primary point of contact for customers, stakeholders and supporting the Customer Relationship Team Manager. This includes: Providing a high level of customer service at all times Responding to high volumes of enquiries within the specified KPIs/SLAs Providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support Maintaining information systems to ensure consistency and integrity of data Contributing to, and recommending changes and improvements to develop the level of service provided by the team This role provides an excellent opportunity to gain further knowledge and experience within the service. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Minimum 5 GCSEs at Grade C or above (or equivalent alternative) or able to evidence ability at an equivalent level Good written and oral communication skills with the ability to build sound relationships with customers Good administrative, organisational and analytical skills Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative Competent in a range of IT tools Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert will close at 23:59 on 18th February 2026 with interviews scheduled for 4th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Make a Real Impact as an IT Teacher at Norton College! Job Title: IT Teacher Location: Norton College, Worcester, WR5 2BA Salary: Up to £43,000 per annum (depending on experience, not pro rata ) Hours: 37.5 hours per week Monday to Friday Contract: Permanent Term Time Only Start: March 2026 UK Applicants only - this role does not offer sponsorship Are you passionate about IT, digital learning, and inspiring young people? Norton College is seeking an IT Teacher who wants to make a visible, daily impact on students with complex needs. This isn't just a teaching role - it's an opportunity to lead and shape IT across the college, helping learners gain digital skills, confidence, independence, and real-world capabilities. You'll teach across Entry Level 1, BTEC, and GCSE qualifications, creating engaging, hands-on learning experiences tailored to each student's strengths. At Norton College, you'll join a supportive, forward-thinking team where your expertise is valued, your creativity is encouraged, and your impact is tangible. About the Role As the IT Teacher, you will lead the planning, development, and delivery of the IT curriculum across the college, teaching students from Entry Level 1 through to BTEC and GCSE qualifications. You will create engaging Programmes of Work and Schemes of Study, monitor pupil progress, and adapt lessons to meet diverse learning needs. You'll work closely with the Examinations Officer to coordinate assessments and qualification entries, provide progress updates to the Senior Management Team, and support the Acting Head of School with operational and administrative tasks. Your role will also involve building positive relationships with pupils, parents, and colleagues to enhance learning and wellbeing, while keeping up to date with developments in IT education, digital media, and SEMH teaching strategies. About You You'll be someone who: Holds Qualified Teacher Status (QTS) with a specialism in IT or a related subject Has experience teaching BTEC and GCSE IT qualifications Has at least 2 years' recent experience working with pupils with SEMH needs Can adapt teaching for different learning styles and abilities Has excellent communication skills and the ability to motivate and inspire learners Is organised, proactive, and able to work independently and collaboratively Demonstrates a strong commitment to safeguarding, inclusion, and student wellbeing Why Norton College? Work in a nurturing, SEMH-focused school where your work makes a daily difference Be part of a close-knit, collaborative team that values innovation and professional development Enjoy a role where you can lead, inspire, and see real impact in every student's progress Opportunity to shape the IT curriculum and bring your ideas to life At Norton College, your teaching will transform lives. If you're ready to inspire students, make IT come alive, and work somewhere that truly values your contribution, we want to hear from you. About us Norton College is a specialist school for secondary students aged 11-19 in Worcester and Tewkesbury. Norton College is a specialist independent provider that aims to positively support young people who have a range of complex learning needs through vocational courses and bespoke learning packages. Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Mar 10, 2026
Full time
Make a Real Impact as an IT Teacher at Norton College! Job Title: IT Teacher Location: Norton College, Worcester, WR5 2BA Salary: Up to £43,000 per annum (depending on experience, not pro rata ) Hours: 37.5 hours per week Monday to Friday Contract: Permanent Term Time Only Start: March 2026 UK Applicants only - this role does not offer sponsorship Are you passionate about IT, digital learning, and inspiring young people? Norton College is seeking an IT Teacher who wants to make a visible, daily impact on students with complex needs. This isn't just a teaching role - it's an opportunity to lead and shape IT across the college, helping learners gain digital skills, confidence, independence, and real-world capabilities. You'll teach across Entry Level 1, BTEC, and GCSE qualifications, creating engaging, hands-on learning experiences tailored to each student's strengths. At Norton College, you'll join a supportive, forward-thinking team where your expertise is valued, your creativity is encouraged, and your impact is tangible. About the Role As the IT Teacher, you will lead the planning, development, and delivery of the IT curriculum across the college, teaching students from Entry Level 1 through to BTEC and GCSE qualifications. You will create engaging Programmes of Work and Schemes of Study, monitor pupil progress, and adapt lessons to meet diverse learning needs. You'll work closely with the Examinations Officer to coordinate assessments and qualification entries, provide progress updates to the Senior Management Team, and support the Acting Head of School with operational and administrative tasks. Your role will also involve building positive relationships with pupils, parents, and colleagues to enhance learning and wellbeing, while keeping up to date with developments in IT education, digital media, and SEMH teaching strategies. About You You'll be someone who: Holds Qualified Teacher Status (QTS) with a specialism in IT or a related subject Has experience teaching BTEC and GCSE IT qualifications Has at least 2 years' recent experience working with pupils with SEMH needs Can adapt teaching for different learning styles and abilities Has excellent communication skills and the ability to motivate and inspire learners Is organised, proactive, and able to work independently and collaboratively Demonstrates a strong commitment to safeguarding, inclusion, and student wellbeing Why Norton College? Work in a nurturing, SEMH-focused school where your work makes a daily difference Be part of a close-knit, collaborative team that values innovation and professional development Enjoy a role where you can lead, inspire, and see real impact in every student's progress Opportunity to shape the IT curriculum and bring your ideas to life At Norton College, your teaching will transform lives. If you're ready to inspire students, make IT come alive, and work somewhere that truly values your contribution, we want to hear from you. About us Norton College is a specialist school for secondary students aged 11-19 in Worcester and Tewkesbury. Norton College is a specialist independent provider that aims to positively support young people who have a range of complex learning needs through vocational courses and bespoke learning packages. Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Location Hybrid - based at St John s House, 155-163 The Rock, Bury BL9 0ND Salary: £33,971 per annum (Diocesan Pay-scale Band 4.1 spot grade) Hours: Full time - 35 hours per week Contract Type: Fixed term to 31/12/2029 with the possibility of extension to 31/12/2033 subject to funding from the Church Commissioners Our client is in a significant season of change and hope. Through its Growing Younger commitment, they are working intentionally to double the number of young active disciples and ensure that a thriving children s, youth and families ministry is within reach of every young person across each of the 33 mission communities. This role sits at the heart of that vision. As part of the diocesan Equip framework, the post holder will help build the confidence, skills and imagination of both lay and ordained leaders as they accompany young people on their discipleship journey. As Equip Trainer Youth and Chaplaincy, the post holder will enable others to flourish. The post holder will support clergy and lay leaders across the diocese as they develop excellent youth ministry and school chaplaincy in their local contexts. This work will help teams start, strengthen and sustain their engagement with young people whether by shaping worship that speaks to the teenage heart, offering pastoral care that reflects Christ s compassion, or equipping chaplains and volunteers to build meaningful Christian presence in schools. The post holder will work collaboratively with the Diocesan Children s and Youth Officers and the wider Equip team, ensuring that the support offered to parishes is joined up, responsive and rooted in good practice. A significant part of the role will involve delivering training across the full Equip offer, including ALM, Equip Weekend, Equip Bespoke and Equip Clergy. Through this teaching, the post holder will support leaders to grow in confidence as they explore what youth ministry and chaplaincy can look like within their specific context. The post holder will also play a key role in shaping Equip Spotlight events by sourcing and curating high quality content from both local practitioners and national organisations, ensuring that the most relevant, inspiring and practical training reaches those who need it. In addition, the post holder will help maintain and expand the database of local and national trainers, enabling the diocese to draw on a rich network of specialists who can enhance the Equip programme. As part of the wider diocesan training rhythm, the post holder will host and facilitate Equip events across the diocese, working closely with colleagues to create welcoming, well run and energising learning environments. Alongside this in person work, the post holder will contribute to the digital elements of Equip by supporting the rollout of Equip Hubs, engaging in Equip Connect online sessions, and contributing to the Equip podcast as new formats and resources are developed. The post holder will also work with administrative and digital communications colleagues to secure appropriate venues and ensure all publicity is accurate, accessible and engaging for those involved in youth and chaplaincy ministry. To thrive in this role, the post holder will bring at least five years experience of working with young people in church or school contexts, along with confidence in delivering training or public speaking in a variety of settings. The post holder will understand the landscape of youth ministry and school chaplaincy today, including current research, best practice and the needs of leaders working on the ground. Strong written and verbal communication skills will be essential, as will confidence in using social media, MS Office and creative tools such as Canva and AI. The role requires someone who can work independently while valuing the shared vision, learning and support of the wider diocesan team. As a person, the post holder will be deeply committed to the vision and strategy of the diocese, able to work positively within diverse communities and across the breadth of Church of England traditions. The post holder will bring a commitment to inclusion, racial justice and the flourishing of all young people, and will be someone who invests in their own learning as well as the development of others. Most importantly, the post holder will be a practising Christian whose faith shapes their work, relationships and desire to see young people come to know Christ. There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. The post will be offered subject to an enhanced DBS check, proof of the right to work in the UK and satisfactory references. To apply, please click the APPLY button. Applications should be submitted via laptop or desktop rather than mobile device. Please refer to the job description and person specification for further information. Closing date: Wednesday 18 March 2026 at 12 noon Interview: Friday 27 March 2026 at St John s House, Bury, BL9 0ND You may have experience in the following: Youth Worker, Youth Ministry Leader, Youth Pastor, Schools Chaplain, Chaplaincy Worker, Youth and Schools Worker, Christian Youth Worker, Ministry Trainer, Youth Discipleship Worker, Student Ministry Leader, Christian Educator, Volunteer Trainer, Youth Engagement Officer. REF-
Mar 10, 2026
Full time
Location Hybrid - based at St John s House, 155-163 The Rock, Bury BL9 0ND Salary: £33,971 per annum (Diocesan Pay-scale Band 4.1 spot grade) Hours: Full time - 35 hours per week Contract Type: Fixed term to 31/12/2029 with the possibility of extension to 31/12/2033 subject to funding from the Church Commissioners Our client is in a significant season of change and hope. Through its Growing Younger commitment, they are working intentionally to double the number of young active disciples and ensure that a thriving children s, youth and families ministry is within reach of every young person across each of the 33 mission communities. This role sits at the heart of that vision. As part of the diocesan Equip framework, the post holder will help build the confidence, skills and imagination of both lay and ordained leaders as they accompany young people on their discipleship journey. As Equip Trainer Youth and Chaplaincy, the post holder will enable others to flourish. The post holder will support clergy and lay leaders across the diocese as they develop excellent youth ministry and school chaplaincy in their local contexts. This work will help teams start, strengthen and sustain their engagement with young people whether by shaping worship that speaks to the teenage heart, offering pastoral care that reflects Christ s compassion, or equipping chaplains and volunteers to build meaningful Christian presence in schools. The post holder will work collaboratively with the Diocesan Children s and Youth Officers and the wider Equip team, ensuring that the support offered to parishes is joined up, responsive and rooted in good practice. A significant part of the role will involve delivering training across the full Equip offer, including ALM, Equip Weekend, Equip Bespoke and Equip Clergy. Through this teaching, the post holder will support leaders to grow in confidence as they explore what youth ministry and chaplaincy can look like within their specific context. The post holder will also play a key role in shaping Equip Spotlight events by sourcing and curating high quality content from both local practitioners and national organisations, ensuring that the most relevant, inspiring and practical training reaches those who need it. In addition, the post holder will help maintain and expand the database of local and national trainers, enabling the diocese to draw on a rich network of specialists who can enhance the Equip programme. As part of the wider diocesan training rhythm, the post holder will host and facilitate Equip events across the diocese, working closely with colleagues to create welcoming, well run and energising learning environments. Alongside this in person work, the post holder will contribute to the digital elements of Equip by supporting the rollout of Equip Hubs, engaging in Equip Connect online sessions, and contributing to the Equip podcast as new formats and resources are developed. The post holder will also work with administrative and digital communications colleagues to secure appropriate venues and ensure all publicity is accurate, accessible and engaging for those involved in youth and chaplaincy ministry. To thrive in this role, the post holder will bring at least five years experience of working with young people in church or school contexts, along with confidence in delivering training or public speaking in a variety of settings. The post holder will understand the landscape of youth ministry and school chaplaincy today, including current research, best practice and the needs of leaders working on the ground. Strong written and verbal communication skills will be essential, as will confidence in using social media, MS Office and creative tools such as Canva and AI. The role requires someone who can work independently while valuing the shared vision, learning and support of the wider diocesan team. As a person, the post holder will be deeply committed to the vision and strategy of the diocese, able to work positively within diverse communities and across the breadth of Church of England traditions. The post holder will bring a commitment to inclusion, racial justice and the flourishing of all young people, and will be someone who invests in their own learning as well as the development of others. Most importantly, the post holder will be a practising Christian whose faith shapes their work, relationships and desire to see young people come to know Christ. There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. The post will be offered subject to an enhanced DBS check, proof of the right to work in the UK and satisfactory references. To apply, please click the APPLY button. Applications should be submitted via laptop or desktop rather than mobile device. Please refer to the job description and person specification for further information. Closing date: Wednesday 18 March 2026 at 12 noon Interview: Friday 27 March 2026 at St John s House, Bury, BL9 0ND You may have experience in the following: Youth Worker, Youth Ministry Leader, Youth Pastor, Schools Chaplain, Chaplaincy Worker, Youth and Schools Worker, Christian Youth Worker, Ministry Trainer, Youth Discipleship Worker, Student Ministry Leader, Christian Educator, Volunteer Trainer, Youth Engagement Officer. REF-
We are seeking a skilled Accounts Administrator/Purchase Ledger Specialist to join an expanding manufacturing firm in Slaithwaite. This is a newly established position focused on purchase ledger management, providing an opportunity for variety and professional growth within a collaborative finance team. You will be essential in ensuring meticulous financial documentation and supporting administrative functions, including payroll responsibilities when necessary. Shift/salary: Monday to Thursday 07:30-16:15 Friday 07:30-13:30 Competitive salary based on experience 26,000- 29,000 Permanent role The role: Your main duties will center around managing purchase ledger activities, which include processing supplier invoices accurately and on time, efficiently resolving any queries, and maintaining high standards for financial record-keeping. You will also support general office administration and cover payroll tasks during employee absences. This position is ideal for individuals who are detail-oriented, organized, and thrive in a dynamic manufacturing environment. Accurately process and reconcile supplier invoices against purchase orders, addressing any discrepancies. Maintain supplier accounts and resolve invoice-related inquiries. Assist with bank and petty cash reconciliations. Support credit control measures and carry out customer credit assessments. Ensure thorough financial documentation and filing processes. Use Microsoft Excel, Word, and Outlook regularly (training on additional software provided as needed). Provide support for payroll duties during holidays or absences, including managing timesheets and payment queries. Generate reports related to employee attendance and working hours. Assist in administrative functions for Sales and Marketing, including handling quotes and supplier communication. Oversee mail distribution and the management of office supplies. Handle incoming calls, welcome visitors, and address general inquiries. Offer additional administrative support across the organization as required. The candidate: Demonstrated experience in an accounts support or purchase ledger role. Proficient in Excel and computer applications. Strong attention to detail and accuracy. Excellent communication and organizational skills. AAT certification (or in progress) is a plus. Experience in payroll processes is an asset. A flexible team player with a proactive attitude. At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively. We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Mar 10, 2026
Full time
We are seeking a skilled Accounts Administrator/Purchase Ledger Specialist to join an expanding manufacturing firm in Slaithwaite. This is a newly established position focused on purchase ledger management, providing an opportunity for variety and professional growth within a collaborative finance team. You will be essential in ensuring meticulous financial documentation and supporting administrative functions, including payroll responsibilities when necessary. Shift/salary: Monday to Thursday 07:30-16:15 Friday 07:30-13:30 Competitive salary based on experience 26,000- 29,000 Permanent role The role: Your main duties will center around managing purchase ledger activities, which include processing supplier invoices accurately and on time, efficiently resolving any queries, and maintaining high standards for financial record-keeping. You will also support general office administration and cover payroll tasks during employee absences. This position is ideal for individuals who are detail-oriented, organized, and thrive in a dynamic manufacturing environment. Accurately process and reconcile supplier invoices against purchase orders, addressing any discrepancies. Maintain supplier accounts and resolve invoice-related inquiries. Assist with bank and petty cash reconciliations. Support credit control measures and carry out customer credit assessments. Ensure thorough financial documentation and filing processes. Use Microsoft Excel, Word, and Outlook regularly (training on additional software provided as needed). Provide support for payroll duties during holidays or absences, including managing timesheets and payment queries. Generate reports related to employee attendance and working hours. Assist in administrative functions for Sales and Marketing, including handling quotes and supplier communication. Oversee mail distribution and the management of office supplies. Handle incoming calls, welcome visitors, and address general inquiries. Offer additional administrative support across the organization as required. The candidate: Demonstrated experience in an accounts support or purchase ledger role. Proficient in Excel and computer applications. Strong attention to detail and accuracy. Excellent communication and organizational skills. AAT certification (or in progress) is a plus. Experience in payroll processes is an asset. A flexible team player with a proactive attitude. At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively. We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
ROLE: Transport Admin (Nights) LOCATION: Express Park, Bristol Road, Bridgwater, TA6 4RN RATE OF PAY: £13.67 per hour HOURS OF WORK: 22:00-06:00 Sunday-Thursday APPLY NOW Join our team and start earning top rates as a Transport Admin with our medical supplies client in BRIDGWATER. The role is temporary with a view to be hired permanently if successful in the temporary position If you are an experienced Transport Admin, APPLY NOW - For more information, please contact our team by email - (url removed) Estimated weekly pay based on 40 hours £546.80 (before deductions) Expected annual earnings £28,433.60 per year (before deductions) We are looking for a reliable and detail-oriented Transport Admin to support our night operations. The role is key to ensuring smooth transport movements, accurate administration, and effective communication between drivers, planners, and customers during the night shift. DUTIES: Processing and updating transport paperwork, delivery notes Monitoring vehicle movements and supporting night-time transport operations Communicating with drivers regarding routes, delays, and instructions Updating transport management systems (TMS) accurately and in real time Handling customer and internal queries professionally Reporting issues such as delays, shortages, or vehicle problems to the Transport Manager Ensuring compliance with company procedures, driver hours, and transport legislation General administrative duties to support the transport and planning teams Benefits Minimum 8 hours guaranteed per shift Competitive hourly rate / salary Overtime opportunities Company pension scheme Holiday entitlement Full training and ongoing support Opportunities for progression within transport and logistics Requirements: Previous experience in a transport, logistics, or administrative role (essential) Good IT skills, including Microsoft Office Strong attention to detail and organisational skills Ability to work independently during night shifts Good communication skills and a calm approach under pressure Flexible, reliable, and punctual Understanding of transport operations and driver hours regulations (essential) About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within transport & logistics. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Mar 10, 2026
Seasonal
ROLE: Transport Admin (Nights) LOCATION: Express Park, Bristol Road, Bridgwater, TA6 4RN RATE OF PAY: £13.67 per hour HOURS OF WORK: 22:00-06:00 Sunday-Thursday APPLY NOW Join our team and start earning top rates as a Transport Admin with our medical supplies client in BRIDGWATER. The role is temporary with a view to be hired permanently if successful in the temporary position If you are an experienced Transport Admin, APPLY NOW - For more information, please contact our team by email - (url removed) Estimated weekly pay based on 40 hours £546.80 (before deductions) Expected annual earnings £28,433.60 per year (before deductions) We are looking for a reliable and detail-oriented Transport Admin to support our night operations. The role is key to ensuring smooth transport movements, accurate administration, and effective communication between drivers, planners, and customers during the night shift. DUTIES: Processing and updating transport paperwork, delivery notes Monitoring vehicle movements and supporting night-time transport operations Communicating with drivers regarding routes, delays, and instructions Updating transport management systems (TMS) accurately and in real time Handling customer and internal queries professionally Reporting issues such as delays, shortages, or vehicle problems to the Transport Manager Ensuring compliance with company procedures, driver hours, and transport legislation General administrative duties to support the transport and planning teams Benefits Minimum 8 hours guaranteed per shift Competitive hourly rate / salary Overtime opportunities Company pension scheme Holiday entitlement Full training and ongoing support Opportunities for progression within transport and logistics Requirements: Previous experience in a transport, logistics, or administrative role (essential) Good IT skills, including Microsoft Office Strong attention to detail and organisational skills Ability to work independently during night shifts Good communication skills and a calm approach under pressure Flexible, reliable, and punctual Understanding of transport operations and driver hours regulations (essential) About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within transport & logistics. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: Site Lead (The Ark) Location: The Ark, Frome, Somerset BA11 4LA Hours: 40 per week Monday to Friday Salary: From £39,000.00 per annum (not pro rata) Contract: Permanent Term Time Only Start: April 2026 UK applicants only - no sponsorship available At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay . Many of our schools have already introduced the 4DWW, and others will soon join in. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role The Site Lead at The Ark plays a central role in creating a safe, supportive and aspirational environment for all pupils and staff. As the professional face of the site, you will model high standards of conduct, punctuality, attendance and presentation at all times. Core Responsibilities In this role, you will ensure the effective implementation of school policies and procedures related to pastoral care and safeguarding. This includes, but is not limited to: Keeping Children Safe in Education Trauma-Informed Practice Pupil Engagement Attendance Monitoring and Support Wellbeing and Pastoral Care Site Health & Safety (in partnership with the Facilities Manager) Collaboration with the Clinical Team to ensure individual pupil needs are met You will oversee the daily operations of the site, including the maintenance of confidential records, coordination of administrative duties, and representation at relevant meetings. Leadership of Staff You will lead and support a team of teaching and non-teaching staff, ensuring they: Act as key adults or tutors for a small group of pupils Take responsibility for the wellbeing and progress of their pupil group Maintain regular communication with parents/carers, providing updates at least weekly Promote strong pupil attendance in partnership with the Attendance Officer Implement the school's behaviour policy consistently Attend meetings when required Support cross-school and cross-curricular initiatives Uphold school expectations and contribute to the wider school ethos About You Experience of leading a team Understanding of child development and learning Broad understanding of educational issues Education to at least A level - desirable F ull UK Driving Licence About Us Wessex Lodge School currently comprises of three sites: Wessex Lodge Primary School (The Hive) located in Kilmington, Wessex Lodge Secondary School (The Ark) located in Frome, and Newmead Farm, located in Maiden Bradley. All sites allow students the opportunity to explore the curriculum alongside a range of subject paths, including the likes of, animal care, horticulture, DT, and forest school, as well as sporting activities. Our students are aged between 6 and 18 years old. Each student has individual needs and, supported by the THRIVE approach, through a proven range of practitioner-led services and our talented staff, we can help to improve life outcomes for every student. The established staff team come from a variety of previous occupations and have a vast range of individual skills, which can be utilised, within this school. So, if you have an interest and/or qualifications in animal care, horticulture, construction, outdoor education, forestry or any other specific trade or hobby, we would love to hear from you! Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support Subject to successful probation. Not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Mar 10, 2026
Full time
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: Site Lead (The Ark) Location: The Ark, Frome, Somerset BA11 4LA Hours: 40 per week Monday to Friday Salary: From £39,000.00 per annum (not pro rata) Contract: Permanent Term Time Only Start: April 2026 UK applicants only - no sponsorship available At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay . Many of our schools have already introduced the 4DWW, and others will soon join in. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role The Site Lead at The Ark plays a central role in creating a safe, supportive and aspirational environment for all pupils and staff. As the professional face of the site, you will model high standards of conduct, punctuality, attendance and presentation at all times. Core Responsibilities In this role, you will ensure the effective implementation of school policies and procedures related to pastoral care and safeguarding. This includes, but is not limited to: Keeping Children Safe in Education Trauma-Informed Practice Pupil Engagement Attendance Monitoring and Support Wellbeing and Pastoral Care Site Health & Safety (in partnership with the Facilities Manager) Collaboration with the Clinical Team to ensure individual pupil needs are met You will oversee the daily operations of the site, including the maintenance of confidential records, coordination of administrative duties, and representation at relevant meetings. Leadership of Staff You will lead and support a team of teaching and non-teaching staff, ensuring they: Act as key adults or tutors for a small group of pupils Take responsibility for the wellbeing and progress of their pupil group Maintain regular communication with parents/carers, providing updates at least weekly Promote strong pupil attendance in partnership with the Attendance Officer Implement the school's behaviour policy consistently Attend meetings when required Support cross-school and cross-curricular initiatives Uphold school expectations and contribute to the wider school ethos About You Experience of leading a team Understanding of child development and learning Broad understanding of educational issues Education to at least A level - desirable F ull UK Driving Licence About Us Wessex Lodge School currently comprises of three sites: Wessex Lodge Primary School (The Hive) located in Kilmington, Wessex Lodge Secondary School (The Ark) located in Frome, and Newmead Farm, located in Maiden Bradley. All sites allow students the opportunity to explore the curriculum alongside a range of subject paths, including the likes of, animal care, horticulture, DT, and forest school, as well as sporting activities. Our students are aged between 6 and 18 years old. Each student has individual needs and, supported by the THRIVE approach, through a proven range of practitioner-led services and our talented staff, we can help to improve life outcomes for every student. The established staff team come from a variety of previous occupations and have a vast range of individual skills, which can be utilised, within this school. So, if you have an interest and/or qualifications in animal care, horticulture, construction, outdoor education, forestry or any other specific trade or hobby, we would love to hear from you! Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support Subject to successful probation. Not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
37.5 hours per week / permanent / working onsite / this role operates on a seven-day rolling rota following a four-on, four-off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are either 8pm to 7am or 9pm to 8am and are subject to ongoing review. At YMCA DownsLink Group, is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health. Our Values - we do what s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other. We are looking for a Housing Night Worker to join our services. In this role, you will help ensure the safety, security and wellbeing of our residents by providing a friendly and reassuring presence within the service at night. You will manage challenging situations calmly and professionally, while keeping essential administrative tasks and housekeeping duties running smoothly. Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support workers, Night workers and additional Bank workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. What you will be doing This is more than a night shift role - it s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four-on, four-off rota, providing consistent, non-judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision-making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About You A dynamic role for someone passionate, empathetic and committed to young people s development. Experience and knowledge Experience in a customer-facing role, staying calm and solutions-focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths-based, compassionate way. Confidence in accurate record-keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day-time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone-working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de-escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively CLOSING DATE: Sunday 29 March 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Mar 10, 2026
Full time
37.5 hours per week / permanent / working onsite / this role operates on a seven-day rolling rota following a four-on, four-off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are either 8pm to 7am or 9pm to 8am and are subject to ongoing review. At YMCA DownsLink Group, is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health. Our Values - we do what s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other. We are looking for a Housing Night Worker to join our services. In this role, you will help ensure the safety, security and wellbeing of our residents by providing a friendly and reassuring presence within the service at night. You will manage challenging situations calmly and professionally, while keeping essential administrative tasks and housekeeping duties running smoothly. Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support workers, Night workers and additional Bank workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. What you will be doing This is more than a night shift role - it s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four-on, four-off rota, providing consistent, non-judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision-making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About You A dynamic role for someone passionate, empathetic and committed to young people s development. Experience and knowledge Experience in a customer-facing role, staying calm and solutions-focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths-based, compassionate way. Confidence in accurate record-keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day-time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone-working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de-escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively CLOSING DATE: Sunday 29 March 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Call Operative - Customer Service (No Cold Calling) Location: Tamworth Pay: 12.21 per hour Hours: 37.5 hours per week Monday - Friday Contract: 12 Week Assignment The Best Connection are currently recruiting Call Operatives for our client, one of the largest vehicle glass repair and replacement specialists based in Tamworth. This is a customer service role with no cold calling, and full training will be provided. The position involves handling inbound calls from members and providing excellent customer service while assisting with general administrative tasks. Key Duties Handling inbound calls from customers and members Providing excellent customer service and resolving queries Liaising with engineers via telephone and email to ensure jobs are completed efficiently Assisting with general office administration including filing, copying, and data entry Using Microsoft Word and Excel to maintain accurate records Working Hours 37.5 hours per week, Monday to Friday with rotating shifts: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Shift rota will change weekly and will be provided in advance. Pay 12.21 per hour Benefits of Working with The Best Connection Weekly pay - every Friday Online payslips Pension contribution 28 days paid annual leave pro-rata for PAYE (inclusive of statutory holidays) The Best Connection is acting as an Employment Business in relation to this vacancy.
Mar 10, 2026
Full time
Call Operative - Customer Service (No Cold Calling) Location: Tamworth Pay: 12.21 per hour Hours: 37.5 hours per week Monday - Friday Contract: 12 Week Assignment The Best Connection are currently recruiting Call Operatives for our client, one of the largest vehicle glass repair and replacement specialists based in Tamworth. This is a customer service role with no cold calling, and full training will be provided. The position involves handling inbound calls from members and providing excellent customer service while assisting with general administrative tasks. Key Duties Handling inbound calls from customers and members Providing excellent customer service and resolving queries Liaising with engineers via telephone and email to ensure jobs are completed efficiently Assisting with general office administration including filing, copying, and data entry Using Microsoft Word and Excel to maintain accurate records Working Hours 37.5 hours per week, Monday to Friday with rotating shifts: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Shift rota will change weekly and will be provided in advance. Pay 12.21 per hour Benefits of Working with The Best Connection Weekly pay - every Friday Online payslips Pension contribution 28 days paid annual leave pro-rata for PAYE (inclusive of statutory holidays) The Best Connection is acting as an Employment Business in relation to this vacancy.
Sales Administration Co-ordinator Milton Keynes up to £30,000 Permanent The Opportunity This is a mission-critical coordination role at the heart of a rapidly growing engineering business. Our client is a leading European specialist in the manufacture and maintenance of internal rail door systems. Following a year of exceptional growth, their UK operation is investing heavily in systems and structure, creating a need for a proactive "central hub" to manage the flow of information across the business. This is not a basic administrative position; it is a high-impact role where you will be the "glue" connecting engineering, the workshop, and the customer. You will have the autonomy to help transition the business into a more structured, world-class operation, ensuring that technical projects move smoothly from order to delivery. Responsibilities: Engineering & Operations Support: Manage the flow of technical documentation, work orders, and engineering change notices to ensure the workshop remains efficient. Customer Liaison: Act as a professional point of contact for customer enquiries, providing timely updates and ensuring all requests are directed to the right technical teams. Process Coordination: Track project deadlines and proactively chase internal stakeholders to ensure KPIs and delivery schedules are met. System Management: Support the business in maturing its digital record-keeping, including the transition of files to new platforms and the use of Sage for basic transactions. Cross-Functional Communication: Bridge the gap between Quality, Commercial, and Field Service teams to ensure accurate information reaches every department. The Candidate: We are looking for an assertive, highly organised individual who thrives in a technical environment. You should be someone who enjoys "owning" a process and isn't afraid to chase for information to keep a project on track. Experience: Proven administrative or coordination background within an engineering, manufacturing, or technical service environment. Skills: Highly competent with Microsoft Office (Outlook, Word, Excel) and able to manage competing priorities with ease. Communication: Confident and professional when dealing with both internal teams and high-profile customers. Attributes: Assertive, detail-oriented, and proactive - someone who looks to prevent issues before they arise. Systems: Previous experience with Sage or document management systems is desirable, though full training will be provided. Location: Milton Keynes Salary: Up to £30,000 + Benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Mar 10, 2026
Full time
Sales Administration Co-ordinator Milton Keynes up to £30,000 Permanent The Opportunity This is a mission-critical coordination role at the heart of a rapidly growing engineering business. Our client is a leading European specialist in the manufacture and maintenance of internal rail door systems. Following a year of exceptional growth, their UK operation is investing heavily in systems and structure, creating a need for a proactive "central hub" to manage the flow of information across the business. This is not a basic administrative position; it is a high-impact role where you will be the "glue" connecting engineering, the workshop, and the customer. You will have the autonomy to help transition the business into a more structured, world-class operation, ensuring that technical projects move smoothly from order to delivery. Responsibilities: Engineering & Operations Support: Manage the flow of technical documentation, work orders, and engineering change notices to ensure the workshop remains efficient. Customer Liaison: Act as a professional point of contact for customer enquiries, providing timely updates and ensuring all requests are directed to the right technical teams. Process Coordination: Track project deadlines and proactively chase internal stakeholders to ensure KPIs and delivery schedules are met. System Management: Support the business in maturing its digital record-keeping, including the transition of files to new platforms and the use of Sage for basic transactions. Cross-Functional Communication: Bridge the gap between Quality, Commercial, and Field Service teams to ensure accurate information reaches every department. The Candidate: We are looking for an assertive, highly organised individual who thrives in a technical environment. You should be someone who enjoys "owning" a process and isn't afraid to chase for information to keep a project on track. Experience: Proven administrative or coordination background within an engineering, manufacturing, or technical service environment. Skills: Highly competent with Microsoft Office (Outlook, Word, Excel) and able to manage competing priorities with ease. Communication: Confident and professional when dealing with both internal teams and high-profile customers. Attributes: Assertive, detail-oriented, and proactive - someone who looks to prevent issues before they arise. Systems: Previous experience with Sage or document management systems is desirable, though full training will be provided. Location: Milton Keynes Salary: Up to £30,000 + Benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
External Affairs Coordinator page is loaded External Affairs Coordinatorlocations: London: Manchestertime type: Full timeposted on: Posted Todayjob requisition id: R7582 At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. External Affairs Coordinator Permanent London: £35,963-£39,915 or Manchester: £34,539-£38,334 Hybrid Working - minimum of 2 days in office per week The work of the External Affairs Coordinator shapes how AQA engages with the the wider education sector on vital developments across curriculum and assessment and wider education policy. You'll support meaningful influencing activity that helps create better outcomes for learners and contributes to education at a national level.You'll coordinate and deliver external affairs plans that help AQA maximise its external impact. You'll bring clarity, structure and alignment across multiple teams so activity is well sequenced, purposeful and visible. If you have experience in similar roles, charities or education organisations we would welcome an application from you. In this role, you'll be responsible for: Planning and coordinating activity across comms, policy and public affairs to keep external influencing work on track Maintaining and communicating a live forward planning grid of reports, events and publications Producing briefings, reports and updates that support senior leaders and external engagement Supporting the delivery of AQA's public affairs events programme Supporting External Affairs Senior Leadership Team with the development of the AQA's influencing strategy. What's in it for you Opportunities to shape work that influences national education debates Career development through hands on experience across policy, public affairs and communications A supportive hybrid working environment The chance to contribute to education reform at an exciting time of change 25 days annual leave, rising with service, with additional office closure at the end of December Private Medical Insurance and a Healthcare Cash Reward Plan A great pension offer which could see combined contributions of 18.5% Up to four days leave to enable volunteering opportunities Diversity and inclusion At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. What we are looking for You'll thrive in this role if you enjoy bringing structure, clarity and energy to a busy and fast moving environment Experience coordinating projects or activity across teams Strong written communication, including summarising information clearly Confident stakeholder engagement and relationship building Excellent organisational skills including scheduling, note taking and proofreading Interest and some experience in politics, and/or education policy Application process To apply, please submit your CV and complete the application questions. The application deadline is 23:59 on 16 March 2026.Interviews will take place in person in the week beginning 30 March 2026.Please note that an Enhanced DBS check will be required for the successful candidate. Recruitment Agencies We have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Purpose: To lead on the planning and delivery of external affairs plans, working collaboratively across the business with multiple stakeholders, with the goal of increasing AQA's impact within our influencing work. The post holder will facilitate the smooth and effective operation of the External Affairs business area by providing administrative and planning support to the team, particularly through managing a live grid of proposed external activities such as report publications and events. The post holder is also responsible for reporting on the progress and milestones across AQA's influencing strategy.Landscape: It is important that attention is paid to the sequencing of policy reports, events and planned communications activities, to maximise the impact AQA has externally. The postholder will be key in making that vision a reality - planning and coordinating activities, as well as providing administrative support as necessary for individual teams during high workload periods. The External Affairs business area is at the heart of the Influencing strategy, so the postholder will play an important role in ensuring it's implemented, reviewed and reported on for senior internal stakeholders. Activities: Responsible for planning and monitoring progress to ensure key deliverables and milestones are achieved within workstreams related to the Influencing strategy Responsible for organising and chairing regular cross-department working groups and team meetings Working collaboratively with senior leaders across AQA departments, holding them to account to ensure key Influencing strategy deliverables are delivered Managing the comparison of quotes and business cases for key Influencing strategy project spend to prove value and justify spend Managing and updating overarching planning documents to keep on track of when key events and reports are happening Supporting the Head of External Affairs in complying with AQA reporting, strategy updates, and assurance processes, and with organising any large and/or regular meetings Produce briefings for events and provide updates for elsewhere in AQA, for example for the Chief Executive Officer Working with public affairs colleagues in managing events, such as booking venues, procure name tags, request dietary information from attendees, etc Working with public affairs colleagues to manage AQA's strategic stakeholder management system Supporting policy colleagues in publishing reports, for example analysing data, researching policy areas and with proof reading Supporting media colleagues during busy times, for example by proofreading communications and helping to keep track of external media interest Working with the Head of External Affairs to help foster a joined-up approach to working across comms, policy and public affairs Conducting specialist research into external events and stakeholders to inform strategy Need to know (to be successful in this role, you will need to know): Experience in the implementation and tracking of projects, including across departments An understanding of the context within which the External Affairs business area and AQA operate, including good knowledge of the political landscape and the education policy arena Ability to develop and maintain effective working relationships with a range of stakeholders Experience of delivering, reviewing and reporting on a preferably politically influential strategy Good analytical skills, for example summarising stakeholder insight research Good working knowledge and understanding of administrative procedures, processes and relevant IT applications How to develop and maintain high quality planning documents, in particular timelines and grids Good writing skills, for example experience of drafting briefings and/or proofreading documents for publication
Mar 10, 2026
Full time
External Affairs Coordinator page is loaded External Affairs Coordinatorlocations: London: Manchestertime type: Full timeposted on: Posted Todayjob requisition id: R7582 At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. External Affairs Coordinator Permanent London: £35,963-£39,915 or Manchester: £34,539-£38,334 Hybrid Working - minimum of 2 days in office per week The work of the External Affairs Coordinator shapes how AQA engages with the the wider education sector on vital developments across curriculum and assessment and wider education policy. You'll support meaningful influencing activity that helps create better outcomes for learners and contributes to education at a national level.You'll coordinate and deliver external affairs plans that help AQA maximise its external impact. You'll bring clarity, structure and alignment across multiple teams so activity is well sequenced, purposeful and visible. If you have experience in similar roles, charities or education organisations we would welcome an application from you. In this role, you'll be responsible for: Planning and coordinating activity across comms, policy and public affairs to keep external influencing work on track Maintaining and communicating a live forward planning grid of reports, events and publications Producing briefings, reports and updates that support senior leaders and external engagement Supporting the delivery of AQA's public affairs events programme Supporting External Affairs Senior Leadership Team with the development of the AQA's influencing strategy. What's in it for you Opportunities to shape work that influences national education debates Career development through hands on experience across policy, public affairs and communications A supportive hybrid working environment The chance to contribute to education reform at an exciting time of change 25 days annual leave, rising with service, with additional office closure at the end of December Private Medical Insurance and a Healthcare Cash Reward Plan A great pension offer which could see combined contributions of 18.5% Up to four days leave to enable volunteering opportunities Diversity and inclusion At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. What we are looking for You'll thrive in this role if you enjoy bringing structure, clarity and energy to a busy and fast moving environment Experience coordinating projects or activity across teams Strong written communication, including summarising information clearly Confident stakeholder engagement and relationship building Excellent organisational skills including scheduling, note taking and proofreading Interest and some experience in politics, and/or education policy Application process To apply, please submit your CV and complete the application questions. The application deadline is 23:59 on 16 March 2026.Interviews will take place in person in the week beginning 30 March 2026.Please note that an Enhanced DBS check will be required for the successful candidate. Recruitment Agencies We have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Purpose: To lead on the planning and delivery of external affairs plans, working collaboratively across the business with multiple stakeholders, with the goal of increasing AQA's impact within our influencing work. The post holder will facilitate the smooth and effective operation of the External Affairs business area by providing administrative and planning support to the team, particularly through managing a live grid of proposed external activities such as report publications and events. The post holder is also responsible for reporting on the progress and milestones across AQA's influencing strategy.Landscape: It is important that attention is paid to the sequencing of policy reports, events and planned communications activities, to maximise the impact AQA has externally. The postholder will be key in making that vision a reality - planning and coordinating activities, as well as providing administrative support as necessary for individual teams during high workload periods. The External Affairs business area is at the heart of the Influencing strategy, so the postholder will play an important role in ensuring it's implemented, reviewed and reported on for senior internal stakeholders. Activities: Responsible for planning and monitoring progress to ensure key deliverables and milestones are achieved within workstreams related to the Influencing strategy Responsible for organising and chairing regular cross-department working groups and team meetings Working collaboratively with senior leaders across AQA departments, holding them to account to ensure key Influencing strategy deliverables are delivered Managing the comparison of quotes and business cases for key Influencing strategy project spend to prove value and justify spend Managing and updating overarching planning documents to keep on track of when key events and reports are happening Supporting the Head of External Affairs in complying with AQA reporting, strategy updates, and assurance processes, and with organising any large and/or regular meetings Produce briefings for events and provide updates for elsewhere in AQA, for example for the Chief Executive Officer Working with public affairs colleagues in managing events, such as booking venues, procure name tags, request dietary information from attendees, etc Working with public affairs colleagues to manage AQA's strategic stakeholder management system Supporting policy colleagues in publishing reports, for example analysing data, researching policy areas and with proof reading Supporting media colleagues during busy times, for example by proofreading communications and helping to keep track of external media interest Working with the Head of External Affairs to help foster a joined-up approach to working across comms, policy and public affairs Conducting specialist research into external events and stakeholders to inform strategy Need to know (to be successful in this role, you will need to know): Experience in the implementation and tracking of projects, including across departments An understanding of the context within which the External Affairs business area and AQA operate, including good knowledge of the political landscape and the education policy arena Ability to develop and maintain effective working relationships with a range of stakeholders Experience of delivering, reviewing and reporting on a preferably politically influential strategy Good analytical skills, for example summarising stakeholder insight research Good working knowledge and understanding of administrative procedures, processes and relevant IT applications How to develop and maintain high quality planning documents, in particular timelines and grids Good writing skills, for example experience of drafting briefings and/or proofreading documents for publication
Supported Living Service Lead (Surrey) - Must Be A Driver £35,000 per annum Benefits of being a CareTech Employee: We offer Permanent contracts 37.5 hrs per week We provide a full induction programme to Care Certificate Standards We provide FREE training to achieve nationally recognised qualifications in Social Care Career progression path within the company Competitive rates of pay Employee Assistance Helpline Flexible Additional Holiday Purchase Scheme DBS check paid by CareTech prior to starting with us Company Pension Free on-site parking Main Duties and Responsibilities: Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager Ensure that all staff working within the home receive regular supervision, in accordance with CareTech's Policy. Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate. Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person's needs and aspirations, and is reviewed regularly. Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice. Ensure that the homes offer a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs. Take a lead role for risk analysis within the homes, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary. Ensure that all steps are taken to maintain the health of people living within the homes. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary. Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner. Work with the Registered Manager and Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required. Participate, as required, in the formulation of budgets, and to monitor expenditure in specific budget headings, as required. Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities. Be accountable for the management of the Home's petty cash float and any monies/valuables belonging to service users kept within the home. Participate in the Area's on-call management system as required. Ensure that the home is run in accordance with good Health & Safety practice and legal requirements. Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised. Ensure that good communication networks are maintained within the home, upwards within CareTech's management structure, and sideways to relevant others. Support the Company's Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be. Ensure that all staff within the Home are aware of, and adhere to, CareTech's Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required. Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position. The Successful Candidate for the role will have: Diploma (or equivalent) in Health and Social Care or be willing to work towards. Experience in supporting adults with challenging behaviour, learning disabilities and mental health issues. The ability to keep calm under pressure. Confidence to work alone and as part of a team. Excellent communication skills. The passion to work with vulnerable Adults. The desire and commitment to achieve high standards of safeguarding. Driving license would be beneficial The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. STRICTLY NO AGENCIES
Mar 10, 2026
Full time
Supported Living Service Lead (Surrey) - Must Be A Driver £35,000 per annum Benefits of being a CareTech Employee: We offer Permanent contracts 37.5 hrs per week We provide a full induction programme to Care Certificate Standards We provide FREE training to achieve nationally recognised qualifications in Social Care Career progression path within the company Competitive rates of pay Employee Assistance Helpline Flexible Additional Holiday Purchase Scheme DBS check paid by CareTech prior to starting with us Company Pension Free on-site parking Main Duties and Responsibilities: Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager Ensure that all staff working within the home receive regular supervision, in accordance with CareTech's Policy. Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate. Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person's needs and aspirations, and is reviewed regularly. Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice. Ensure that the homes offer a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs. Take a lead role for risk analysis within the homes, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary. Ensure that all steps are taken to maintain the health of people living within the homes. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary. Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner. Work with the Registered Manager and Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required. Participate, as required, in the formulation of budgets, and to monitor expenditure in specific budget headings, as required. Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities. Be accountable for the management of the Home's petty cash float and any monies/valuables belonging to service users kept within the home. Participate in the Area's on-call management system as required. Ensure that the home is run in accordance with good Health & Safety practice and legal requirements. Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised. Ensure that good communication networks are maintained within the home, upwards within CareTech's management structure, and sideways to relevant others. Support the Company's Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be. Ensure that all staff within the Home are aware of, and adhere to, CareTech's Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required. Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position. The Successful Candidate for the role will have: Diploma (or equivalent) in Health and Social Care or be willing to work towards. Experience in supporting adults with challenging behaviour, learning disabilities and mental health issues. The ability to keep calm under pressure. Confidence to work alone and as part of a team. Excellent communication skills. The passion to work with vulnerable Adults. The desire and commitment to achieve high standards of safeguarding. Driving license would be beneficial The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. STRICTLY NO AGENCIES
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: Site Lead (The Ark) Location: The Ark, Frome, Somerset BA11 4LA Hours: 40 per week Monday to Friday Salary: From £39,000.00 per annum (not pro rata) Contract: Permanent Term Time Only Start: April 2026 UK applicants only - no sponsorship available At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay . Many of our schools have already introduced the 4DWW, and others will soon join in. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role The Site Lead at The Ark plays a central role in creating a safe, supportive and aspirational environment for all pupils and staff. As the professional face of the site, you will model high standards of conduct, punctuality, attendance and presentation at all times. Core Responsibilities In this role, you will ensure the effective implementation of school policies and procedures related to pastoral care and safeguarding. This includes, but is not limited to: Keeping Children Safe in Education Trauma-Informed Practice Pupil Engagement Attendance Monitoring and Support Wellbeing and Pastoral Care Site Health & Safety (in partnership with the Facilities Manager) Collaboration with the Clinical Team to ensure individual pupil needs are met You will oversee the daily operations of the site, including the maintenance of confidential records, coordination of administrative duties, and representation at relevant meetings. Leadership of Staff You will lead and support a team of teaching and non-teaching staff, ensuring they: Act as key adults or tutors for a small group of pupils Take responsibility for the wellbeing and progress of their pupil group Maintain regular communication with parents/carers, providing updates at least weekly Promote strong pupil attendance in partnership with the Attendance Officer Implement the school's behaviour policy consistently Attend meetings when required Support cross-school and cross-curricular initiatives Uphold school expectations and contribute to the wider school ethos About You Experience of leading a team Understanding of child development and learning Broad understanding of educational issues Education to at least A level - desirable F ull UK Driving Licence About Us Wessex Lodge School currently comprises of three sites: Wessex Lodge Primary School (The Hive) located in Kilmington, Wessex Lodge Secondary School (The Ark) located in Frome, and Newmead Farm, located in Maiden Bradley. All sites allow students the opportunity to explore the curriculum alongside a range of subject paths, including the likes of, animal care, horticulture, DT, and forest school, as well as sporting activities. Our students are aged between 6 and 18 years old. Each student has individual needs and, supported by the THRIVE approach, through a proven range of practitioner-led services and our talented staff, we can help to improve life outcomes for every student. The established staff team come from a variety of previous occupations and have a vast range of individual skills, which can be utilised, within this school. So, if you have an interest and/or qualifications in animal care, horticulture, construction, outdoor education, forestry or any other specific trade or hobby, we would love to hear from you! Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support Subject to successful probation. Not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Mar 10, 2026
Full time
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: Site Lead (The Ark) Location: The Ark, Frome, Somerset BA11 4LA Hours: 40 per week Monday to Friday Salary: From £39,000.00 per annum (not pro rata) Contract: Permanent Term Time Only Start: April 2026 UK applicants only - no sponsorship available At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay . Many of our schools have already introduced the 4DWW, and others will soon join in. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role The Site Lead at The Ark plays a central role in creating a safe, supportive and aspirational environment for all pupils and staff. As the professional face of the site, you will model high standards of conduct, punctuality, attendance and presentation at all times. Core Responsibilities In this role, you will ensure the effective implementation of school policies and procedures related to pastoral care and safeguarding. This includes, but is not limited to: Keeping Children Safe in Education Trauma-Informed Practice Pupil Engagement Attendance Monitoring and Support Wellbeing and Pastoral Care Site Health & Safety (in partnership with the Facilities Manager) Collaboration with the Clinical Team to ensure individual pupil needs are met You will oversee the daily operations of the site, including the maintenance of confidential records, coordination of administrative duties, and representation at relevant meetings. Leadership of Staff You will lead and support a team of teaching and non-teaching staff, ensuring they: Act as key adults or tutors for a small group of pupils Take responsibility for the wellbeing and progress of their pupil group Maintain regular communication with parents/carers, providing updates at least weekly Promote strong pupil attendance in partnership with the Attendance Officer Implement the school's behaviour policy consistently Attend meetings when required Support cross-school and cross-curricular initiatives Uphold school expectations and contribute to the wider school ethos About You Experience of leading a team Understanding of child development and learning Broad understanding of educational issues Education to at least A level - desirable F ull UK Driving Licence About Us Wessex Lodge School currently comprises of three sites: Wessex Lodge Primary School (The Hive) located in Kilmington, Wessex Lodge Secondary School (The Ark) located in Frome, and Newmead Farm, located in Maiden Bradley. All sites allow students the opportunity to explore the curriculum alongside a range of subject paths, including the likes of, animal care, horticulture, DT, and forest school, as well as sporting activities. Our students are aged between 6 and 18 years old. Each student has individual needs and, supported by the THRIVE approach, through a proven range of practitioner-led services and our talented staff, we can help to improve life outcomes for every student. The established staff team come from a variety of previous occupations and have a vast range of individual skills, which can be utilised, within this school. So, if you have an interest and/or qualifications in animal care, horticulture, construction, outdoor education, forestry or any other specific trade or hobby, we would love to hear from you! Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support Subject to successful probation. Not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
