2479 jobs found

The Practice Operations Lead is responsible for overseeing the operational aspects of the GP practice. This role ensures the delivery of high-quality patient care and efficient resource management. The Operations Lead will work closely with the Practice Manager and administrative teams to implement best practices and achieve organisational goals while maintaining compliance with regulations. Main duties of the job Reception/Admin Rota Management Admin/Reception staff cover In charge of docman / EMIS tasks Administrative Support Governance and Compliance Patient Demand Management Premises Management and Equipment Call/Recall Programmes IT and Systems Support About us Cockfosters Medical Centre is a distinguished medical practice committed to delivering exceptional services through our core values: Innovation, Teamwork, Education, and Respect. We have 4 GP partners, 2 Salaried GPs, 4 ARRS staff and a very capable team of admin/reception staff. Job responsibilities Job description- after 6 months of in house training the operations lead is to take over the finance management Staff cover when needed. Ideal Candidate should be flexible tocover gaps in the Rota when needed. Lead, motivate, and manage the reception teams at both sitesto ensure high standards of performance and patient care. Oversee mandatory training, and development of staff tomaintain a skilled workforce across both locations. Communicate effectively with the Practice Manager whomanages the rota for the admin and clinical team. Address staff concerns, facilitate conflict resolution, andpromote a positive workplace culture. Manage unplanned absences, ensuring all are recorded,including conducting return-to-work reviews for reception staff. Address staffing issues, including conflicts, performanceissues, poor service, and clinical safety concerns and report them to thepractice manager. Organise regular staff meetings and document actions agreedupon. Operational Duties: Clinical and Reception/Admin Rota Management. Oversee rota/cover coordination. Ensuring that all work isscheduled according to the practice guidance Communication: Act as the primary point of contact between thereception/admin team and clinical staff, facilitating clear and consistentcommunication regarding schedules and operational protocols. Keep the reception staff informed of any changes in practiceprotocols, training opportunities, or other relevant updates. Administrative Support: In charge of running searches and reports. Manage stock control (clinical and non-clinical), includingordering office supplies, drugs, consumables, and medical equipment. Implement administrative systems around prescribing tosupport prescribers. Oversee the management of the pathology system, includingsample storage and collection, and monitor the ICE system. Handle incoming administration tasks, including post,scanning, summarising and coding, registrations, de-registrations, and supportfor eRS and reporting. Manage routine administration systems, such as call/recallsystems (e.g., Flu, diabetes, NHS Health Checks). Help Practice Manager with interviews and oversee theinduction program for new staff joiners. Manage NHSE declarations related to workforce, extendedhours, and whole practice via PCSE. Monitor active administrative tasks, including managing thetasks pool on Emis and handling information requests. Oversee clinical room allocation and reception management,ensuring efficient call handling, private patient transactions, chaperonefacilitation, translator services, and patient information management. Governance and compliance: Ensure that all mandatory compliance measures are met,including: Staff mandatory training and development. Staff immunisation and health requirements. Conducting internal and external audits. Regularly updating policies and procedures in line with CQCstandards. Monitor and manage risks within the practice, implementingnecessary actions to mitigate them. Conduct regular audits and quality assurance reviews touphold practice standards. Maintain accurate records and documentation for governanceand reporting purposes. Manage complaints, including dealing with day-to-day patientcomplaints, responding to written complaints, and monitoring NHS Choicescomments. Conduct health and safety assessments, including riskassessments for infection control and slips and trips. Capture Significant Event Analyses (SEAs) for review anddiscussion with the team. Manage safeguarding administrative processes, includinginformation requests. Organise and ensure at least three annual PatientParticipation Group (PPG) meetings, including minuting and actioning outcomes. Patient Demand Management: Analyse patient demand trends to optimise appointmentscheduling and resource allocation and keep the PM up to date. Develop strategies to improve patient access and reducewaiting times at the main operations and secondary branch. Engage with patients to gather feedback and improve servicedelivery. Collaborate with clinical teams to manage care pathways andenhance patient outcomes. Help PM with premises management and equipment. Familiarise with Business Continuity Plan (BCP) policies,including call trees and arranging on-site inspections. Manage security protocols, including opening and closingprocedures, key fob management, and locked drugs/fridges. Monitor equipment to ensure it is fit for use, including ITPCs, telephone systems (Surgery Connect), printers, and payment terminals. Oversee cleaning quality and raise issues with suppliers asnecessary. Ensure proper waste management, including correct bin usagefor storage and collections. HR: Organise staff inductions, arrange paperwork, logins, andsmartcards for new team members. Participate in recruitment and training processes. Assist in staff appraisals as required. Allocate workloads between reception and admin staff,arranging cover for sickness and annual leave. Call/Recall Programmes: Support the practice in recall programmes such as: QOF (Quality and Outcomes Framework) Local Improvement Schemes Direct Enhanced Services Cervical cytology recall Childhood immunisation NHS Health Checks Safeguarding IT and Systems Support: Act as Local Administrator/RA, providing support, trainingand arranging logins for IT systems including Emis, Docman, Accurx, SurgeryConnect, ICE, tQuest and others. Liaise with the IT Service Desk to resolve hardware andsoftware issues. Provide support and training for staff in resolving simpleissues with PCs, printers, and phone lines. Train staff on Emis, Docman, Accurx, Surgery Connect, andMicrosoft Office applications. Other Duties; Perform additional tasks required for the efficientoperation of the practice Undertake mandatory and not mandatory CPD trainings onPractice Index, or training as may be required to develop your skills andabilities Attend refresher and update training for medical emergenciesand CPR Attend practice and MS Teams Meetings The above is not an exhaustive list of duties and you willbe expected to perform different tasks as necessitated by your changing rolewithin the organisation and the overall business objectives of theorganisation. After 6 months in house training: FinancialReporting & Reconciliation Take over the finances of the practice from the currentFinance Manager Prepare monthly, quarterly, and annual financial reportsfor partners. Reconcile accounts, ensuring accurate records. Track income streams including NHS payments, privateincome, grants, and teaching income. Monitor and analyse KPIs and present forecasts topartners. Claims & Submissions Submit accurate and timely claims for CQRS, PPA, DES, andLocal Incentivised Services. Submit enhanced service claims (e.g., immunisations). Prepare and submit quarterly claims for services (MinorSurgery, IUCD, Wound Care, etc.). Track rent/service charge claims and liaise with NHSProperty Services. Ensure all claims have the required documentation. Expense Management Oversee practice expenses and ensure properdocumentation. Approve and process payments to suppliers and serviceproviders. Ensure compliance with expense policies and manage pettycash. Manage payroll for all staff and ensure HMRC compliance. Set up new employees in payroll and manage records. Submit pensions and comply with NHS Pension Schemerequirements. Invoicing & Billing Create and issue invoices when needed and maintain arecord of claims. Manage third-party billing and follow up on outstandingpayments. Audit & Compliance Prepare financial records for audits. Ensure compliance with NHS regulations and standards. Implement internal controls to mitigate financial risks. Review and improve financial processes for accuracy andefficiency. Train admin staff on financial procedures as needed. Strategic Financial Support . click apply for full job details

Go back Sherwood Forest Hospitals NHS Foundation Trust Medical Records Clerk The closing date is 13 April 2026 Do you want to reach your 10,000 steps a day? If so, Medical Records is the department for you. Are you enthusiastic, efficient, and passionate about making a difference in people's lives? We want YOU to be a part of our dedicated Patient Administration Team. As a valued member of our Clinic Preparation and Case Note Store departments, you'll embark on a fulfilling journey that promises growth and satisfaction.Would you like to work in admin and clerical but not be sat at your desk all day? What you'll do: Your mission, should you choose to accept it, is to ensure a seamless patient experience by guaranteeing that all case notes are readily available for clinic appointments. Your sharp attention to detail will be put to the test as you ensure each set of notes contains all the necessary paperwork and essential correspondence. By doing so, you'll be a driving force behind the SFHT Patient Pathway, promoting efficiency and excellence in healthcare services. Join us on this fulfilling career path and make a positive impact in healthcare. Apply now to be part of our team at Kings Mill Hospital! This position involves regular lifting and moving of patient case notes, often in boxes weighing up to 25kg. Main duties of the job To understand the role in more detail, please refer to the attached job description and person specification. About us We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands. Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here: Skilled Worker visa: eligible healthcare and education jobs - GOV.UK Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list. Job responsibilities To understand the role in more detail, please refer to the attached job description and person specification. Person Specification Knowledge Computer literate, with experience of using a keyboard. Knowledge of Medway and NHS in general Qualifications Good general education with GCSE English at grade C or equivalent Further Training Knowledge and use of Medway Experience Good Organisation Skills Ability to work to strict deadlines Ability to work in a confidential setting Evidence of teamwork Previous clerical and customer care experience Contractual Flexible attitude to cover sickness and annual leave Adherence to Trust & department policies and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Sherwood Forest Hospitals NHS Foundation Trust

Unity is Europe's largest provider of well integrity solutions for the upstream oil and gas industry. We are experts in ensuring asset longevity, drawing on an extensive technology portfolio and the skills of our talented team. All our products and services are designed to improve performance and lower costs. We deliver quickly, efficiently and to the highest quality every time. Position Unity Well Integrity is seeking an organised and proactive Onshore Services Administrator, based in our Aberdeen office, to support the effective coordination and administration of our onshore workshop and services activities. This role is responsible for the control and management of all Onshore Services documentation, ensuring job related certification is accurately collated, stored, and maintained. The successful candidate will oversee job card creation and closure, compile final documentation packs, maintain calibration and certification records, and ensure all records are up to date across internal systems. The position also involves updating and managing job information within Business Central and SharePoint, processing workshop and stores timesheets, supporting stock checks, maintaining equipment registers, and liaising with vendors to source quotations and raise purchase requests. In addition, the role will include managing external client systems (e.g. Maximo, Ariba), supporting export/import documentation, and assisting with customer documentation and invoicing processes. This is a varied and fast paced role requiring strong organisational skills, attention to detail, and the ability to manage multiple tasks while ensuring accuracy and compliance with company procedures. Requirements Experience in a similar administrative or services role Knowledge of QA processes and procedures Self motivated with the ability to work under pressure Strong team player with sound interpersonal skills Excellent written and verbal communication skills Competent in Microsoft Excel, Word, and Outlook

Our client, a growing and dynamic organisation, is seeking a motivated Finance Administrator to join their finance department. This role offers an excellent opportunity to gain practical experience in financial operations, reporting, and administration while building a career in finance. Key Responsibilities: Process invoices, purchase orders, and expense claims Assist with accounts payable and acco click apply for full job details

A healthcare provider in Woking is looking for an experienced Receptionist to manage the front desk and support administrative tasks. Responsibilities include greeting visitors, handling phone calls, and maintaining the reception area. The ideal candidate will have proven experience in a reception role, proficiency in Microsoft Office, and excellent organisational skills. This role is vital for the smooth operation of the practice, ensuring that patients and staff receive the best service possible.

Permanent Up to £75,000 We are pleased to present an exciting permanent opportunity with a leading global financial services organisation, within their high-performing Lending Operations team. The role offers a hybrid working model of 3 days in the office and 2 days from home, with occasional requirements to be on-site up to 4 days per week click apply for full job details

This is a newly created role due to our client's ongoing expansion programme. You will play a key role in supporting the compliance operations of the business and will help to ensure adherence to the regulatory requirements. You will need to have a proactive and diligent approach with a desire to work in a collaborative manner, supporting the business in maintaining robust governance practices and delivering excellent client service. Ideally you will have at least 1 year's relevant experience within financial services, preferably withing a Trust and Company environment and you will have a relevant professional qualification or be willing to undertake such a qualification. Please contact BES today to arrange a confidential meeting. Tel. or E-mail:

NMGH New Hospital Business Support Officer Manchester University NHS Foundation Trust Employer: Manchester University NHS Foundation Trust Location: Manchester, M8 5RB Pay: Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 01/05/2026 About this job North Manchester General Hospital New Hospital Project Manchester University NHS Foundation Trust has ambitious plans to transform healthcare in North Manchester through the North Manchester General Hospital (NMGH) Redevelopment Programme which will deliver a new hospital and health campus at the existing North Manchester General Hospital site. This major investment will support the transformation of how we deliver our services and create modern facilities that support world class clinical care for our communities. This role provides a unique opportunity to be part of one of the largest public sector health transformation programmes being delivered across Manchester. The Business Support Officer will be responsible for providing a high quality, effective and expert administrative and operational support function across the New Hospital Project Team. The role will directly support the New Hospital Business Support Manager in the maintenance of effective administrative systems and operational team processes, ensuring the effective day to day operation of the New Hospital Project Team. The role will co ordinate, arrange and support meetings through the production of agendas and minutes; provide support in maintaining project administrative systems; support with diary management; and support the New Hospital Business Support Manager taking responsibility for key administrative and operational functions across the New Hospital Team. The Business Support Officer will undertake and support the delivery of the following key activities: Support the implementation and maintaining of accurate financial and project management records Provide diary management to Project Team Members. Provide support to the scheduling of meetings, workshops, planning/delivery of events including liaising with internal and external stakeholders. Prepare accurate records of meetings, events and workshops as may be necessary. Support the development, implementation and maintenance of highly effective project administration processes and procedures. Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you're part of something bigger from day one. To find out more about the key responsibilities and the specific skills and experience you'll need for this role, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. Explore 'Inside MFT Your Candidate Place' To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming one stop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You'll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply. To access 'Inside MFT Your Candidate Place, simply click on the relevant PDF document under the 'Supporting Documents' section and once opened, you can where either scan QR code or click on the link provided. Closing vacancy listings early We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU-for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application-especially personal statements and responses to role specific questions-is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. This advert closes on Wednesday 15 Apr 2026 Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

A legal services provider in Watford is seeking a full-time Reception and Administration Apprentice to support its legal teams with reception duties, telephone communication, and general administration. This position requires strong communication and organizational skills, as well as proficiency in Microsoft Office. Candidates will work Monday to Friday, from 9:00 am to 5:30 pm, and must demonstrate the ability to multitask effectively in a busy environment. The role offers valuable experience in a professional setting.

Inclusive Support Administrator (Fixed Term For 6 Months) Employer: Location: Walsall, WS2 8ES Pay: £24,735.00 per year, 24735 - 24735 Contract Type: Temporary Hours: Full time Disability Confident: No Closing Date: 01/05/2026 About this job We have an exciting opportunity for an Inclusive Support Administrator to join our Inclusive Support Team. The Inclusive Support Administrator will organise information of new students with SEND to support an enhanced experience for students. Collating and reviewing critical information that ensures our students with SEND receive the best possible start to their College life. You will be responsible for completing a wide range of administrative tasks and services within agreed timescales to support the effective and efficient operations of the Inclusive Support Team. This position requires strong administrative skills, attention to detail and the ability to collaborate with internal and external stakeholders. This post will contribute to creating a safe, well maintained and welcoming environment for students, employees and visitors to the college. For full specification requirements please refer to the attached job description.In return, we offer;Competitive salaries.Enrolment into the West Midlands Pension Fund (LGPS) with generous employer contributions.Up to 29 days annual leave, plus generous additional closure and bank holiday days.Free on-site car parking.Outstanding staff training and team building programme.ZEST; the College's Health & Wellbeing initiative for our staff.Staff incentive schemes including Cycle to Work scheme and 'Best of Walsall' discounts.Simply Health care scheme.On site Mental Health First Aiders.Employee Assistance Programme.Reward and recognition scheme.State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors' Nursery.Access to 'The Hub' offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

Please note that this job does not meet the skill level requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK. The post holder will provide triage for the Community Nursing Team, handling all communications for the team and escalating to a registered clinician where appropriate. This post will work as part of an administration team to undertake essential roles such as call handling, managing team communications, processing and triaging new referrals into the service, and provide essential support to the team and team leader on the management of data, compliance with key performance indicators and other essential tasks that contribute to a well organised, effective and smooth-running service. If you are interested in working in the NHS and being a part of providing high quality and effective care to community based nursing service to our local population, we would love to hear from you. If you would like further information on the role, please contact Gareth Biggs on . Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment. Main duties of the job Monitoring and management of the team demand and capacity under the supervision of the team leader. Complete stock check and re-order stock on appropriate systems. Ordering equipment and undertaking actions instructed by the community nursing team (housekeeper role). Monitoring and managing service quality and performance reports. Writing duty rotas within a standard operating procedure for approval by the team leader. About us Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve. Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance. Job responsibilities Please see the Job Description and Person Specification attached for further information on the role. Person Specification Qualifications Level 3 in Business Administration (or equivalent) Level 3 RSA/OCR typewriting qualification or equivalent experience GCSE or equivalent passes in English Language and Maths at C or above - or equivalent qualification Experience Experience of working within a busy office environment Experience of dealing with the public face to face and on the phone. Knowledge Competent in the use of Microsoft products including Outlook, Access, Word, Excel, Powerpoint with advanced skills in the use of spreadsheet and database packages. Able to work without daily supervision. Able to organise own work and use own initiative. Sound knowledge of general administrative procedures. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

An engineering and architecture firm is seeking a Project Administrator for their Business Development & Events team. This role involves providing essential administrative support, coordinating events and client engagement activities, and maintaining accurate project documentation. The ideal candidate should have at least 5 years of related experience and proficiency in Microsoft Office tools. This position is full-time, located in Greater London, offering a dynamic work environment that values collaboration and diversity.

We're currently working on the behalf of a small, friendly company who are looking for a new Payroll Manager to join their team. You will be responsible for a variety of duties including: Processing payroll from start to finish on a weekly & monthly basis Issuing P45's, P11d's, P60's etc CIS returns preparation & associated filing Pensions Administration including auto enrolment Processing statutory de click apply for full job details

Location: Kingston upon Thames Salary: Competitive package Contract type: Permanent, full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.