About Us At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We're a modern global agency bringing together media, data, technology and talent to make brands perform. Our business is purpose driven. In March 2022, we were named Ad Age's first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We're proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact. When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace. Assembly is poised for its next chapter of growth. We're a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking. The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this - we're building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values: Show Up: actively contribute to a space of personal and collective growth Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. We look forward to meeting you and to discussing how we can grow together. Overview We're looking for an English & German-speaking SEO Manager with a strong agency background, solid technical and content SEO knowledge, and the ability to manage client relationships across multiple accounts. You'll play a key role in delivering results-focused strategies that align with business goals and elevate organic performance. In this role, you'll work with clients in the luxury fashion and travel sectors to lead organic search strategy and execution. We're an SEO team that specialises in international SEO (100% of our clients are multi-market), you must be comfortable and have experience with international optimisation tactics. Working with an Account Director and directly managing an Account Executive, you'll collaborate closely with the wider SEO, Paid Search, PR, and Social teams, ensuring campaigns are aligned, executed flawlessly, and always pushing boundaries in the luxury ecommerce space. Even if you don't tick every box on the requirements list, if you're confident you're the right person for the role and you speak both German and English, please still apply! Responsibilities Develop and deliver end-to-end SEO strategies tailored to ecommerce and luxury brands Work closely with our Technical SEO Lead to conduct technical audits and support the implementation of fixes Conduct comprehensive keyword research, competitor benchmarking, and opportunity analysis across markets, and use this to develop content strategies that align with SEO goals, brand tone and luxury positioning Drive international SEO across complex, multi-market sites - from localisation signals and multilingual optimisation to refining on-page content and metadata in both English and German Plan and implement on-site optimisations, including internal linking, schema markup, and site structure improvements Collaborate with PR and outreach teams to support link-building campaigns Produce SEO performance reports and insights using tools such as Adobe Analytics, GA4, GSC, SEMrush, Accuranker, etc. Confidently present strategy and performance updates in client meetings and quarterly business reviews Stay up-to-date with algorithm changes, AI and SEO innovations, and ecommerce trends and proactively share these with the wider team and clients Required Skills 3-5 years' experience in SEO, with minimum 2 years within an agency environment Natural curiosity and someone who loves solving an SEO puzzle Experience with complex, large-scale international sites Experience managing and supporting a direct report Proven experience developing high performing content strategies for ecommerce brands Solid understanding of SEO tools (e.g. Google Search Console, SEMrush, Ahrefs, Buzzstream, Sitebulb, Screaming Frog etc) and experience with uncovering insights and creating a helpful strategy for clients Experience in accurately reporting and measuring SEO in a way that clients can understand and report back to their senior leadership Comfortable managing multiple projects and deadlines across different clients A keen interest in fashion, travel, and the luxury lifestyle space Excellent communication and presenting skills, including written & spoken English Nice to have Further languages in addition to English and German would be a nice bonus Experience working with Shopify, Salesforce, and other ecommerce CMS's Someone who writes freelance or builds their own websites/blog for enjoyment on the side Experience in the luxury ecommerce space Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Aug 21, 2025
Full time
About Us At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We're a modern global agency bringing together media, data, technology and talent to make brands perform. Our business is purpose driven. In March 2022, we were named Ad Age's first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We're proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact. When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace. Assembly is poised for its next chapter of growth. We're a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking. The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this - we're building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values: Show Up: actively contribute to a space of personal and collective growth Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. We look forward to meeting you and to discussing how we can grow together. Overview We're looking for an English & German-speaking SEO Manager with a strong agency background, solid technical and content SEO knowledge, and the ability to manage client relationships across multiple accounts. You'll play a key role in delivering results-focused strategies that align with business goals and elevate organic performance. In this role, you'll work with clients in the luxury fashion and travel sectors to lead organic search strategy and execution. We're an SEO team that specialises in international SEO (100% of our clients are multi-market), you must be comfortable and have experience with international optimisation tactics. Working with an Account Director and directly managing an Account Executive, you'll collaborate closely with the wider SEO, Paid Search, PR, and Social teams, ensuring campaigns are aligned, executed flawlessly, and always pushing boundaries in the luxury ecommerce space. Even if you don't tick every box on the requirements list, if you're confident you're the right person for the role and you speak both German and English, please still apply! Responsibilities Develop and deliver end-to-end SEO strategies tailored to ecommerce and luxury brands Work closely with our Technical SEO Lead to conduct technical audits and support the implementation of fixes Conduct comprehensive keyword research, competitor benchmarking, and opportunity analysis across markets, and use this to develop content strategies that align with SEO goals, brand tone and luxury positioning Drive international SEO across complex, multi-market sites - from localisation signals and multilingual optimisation to refining on-page content and metadata in both English and German Plan and implement on-site optimisations, including internal linking, schema markup, and site structure improvements Collaborate with PR and outreach teams to support link-building campaigns Produce SEO performance reports and insights using tools such as Adobe Analytics, GA4, GSC, SEMrush, Accuranker, etc. Confidently present strategy and performance updates in client meetings and quarterly business reviews Stay up-to-date with algorithm changes, AI and SEO innovations, and ecommerce trends and proactively share these with the wider team and clients Required Skills 3-5 years' experience in SEO, with minimum 2 years within an agency environment Natural curiosity and someone who loves solving an SEO puzzle Experience with complex, large-scale international sites Experience managing and supporting a direct report Proven experience developing high performing content strategies for ecommerce brands Solid understanding of SEO tools (e.g. Google Search Console, SEMrush, Ahrefs, Buzzstream, Sitebulb, Screaming Frog etc) and experience with uncovering insights and creating a helpful strategy for clients Experience in accurately reporting and measuring SEO in a way that clients can understand and report back to their senior leadership Comfortable managing multiple projects and deadlines across different clients A keen interest in fashion, travel, and the luxury lifestyle space Excellent communication and presenting skills, including written & spoken English Nice to have Further languages in addition to English and German would be a nice bonus Experience working with Shopify, Salesforce, and other ecommerce CMS's Someone who writes freelance or builds their own websites/blog for enjoyment on the side Experience in the luxury ecommerce space Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville. With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?" An exciting opportunity has arisen for a customer-centric and ambitious, Senior Account Manager within our Enterprise team to join our EMEA Sales function.Our Senior Account Managers play an instrumental role in developing and managing customer relationships at an Enterprise level through effective business partnership and solving customer problems.Your collaborative, personable and driven approach, coupled with your strategic value-driven thinking, will seal your success in driving growth and product adoption. What do Senior Account Managers at SafetyCulture do? Develop strategic business plans to drive and deliver commercial business outcomes Create and implement a strong sales plan for your territory Maintain and grow your existing portfolio of customers to deliver long term value Perform in-person and online demos, sharing the value of our products to prospective customers, tailored to their needs Manage the full sales process to close in order to achieve quarterly targets Partnering closely with our Customer Success teams to ensure customers have a smooth onboarding and supporting the development of long-term, successful customer relationships Be the voice of the customer to our cross-functional partners, including our world-class product team Maintain data integrity through Salesforce and report on all sales activities Deeply understand market trends and proactively engage with customers in a meaningful way based on the insights captured Attend roadshows and customer summits About you Senior professional B2B enterprise selling experience with a proven track record in managing a sales pipeline and achieving targets Fluency in German at a professional level is required, along with a deep understanding of business practices in German-speaking countries (DACH), including cultural nuances, procurement dynamics, and enterprise decision-making frameworks. Consultative and customer-centric approach with demonstrated ability to build trust, establish rapport and uncover customer pain points Motivated to identify new customer opportunities in conjunction with driving expansion opportunities with existing customers Comfortable working in an agile, fast-moving organisation Proven experience in managing opportunities with cross-functional teams including customer success and partnerships. Ability to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action) What success looks like in this role Achieved 100%+ of quarterly and annual sales quotas, demonstrating consistent performance and contribution to overall team targets. Successfully landed and expanded significant enterprise accounts within your assigned territory, showcasing effective pipeline management and deal execution. Establish yourself as a trusted advisor to key customer stakeholders, reflected in strong customer relationships and positive feedback. Provided actionable customer insights to internal product and leadership teams, directly influencing product development and market strategy. Actively contributed to the team's success through mentorship, knowledge sharing, and embodying SafetyCulture's collaborative values. At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In-house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Aug 20, 2025
Full time
SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville. With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?" An exciting opportunity has arisen for a customer-centric and ambitious, Senior Account Manager within our Enterprise team to join our EMEA Sales function.Our Senior Account Managers play an instrumental role in developing and managing customer relationships at an Enterprise level through effective business partnership and solving customer problems.Your collaborative, personable and driven approach, coupled with your strategic value-driven thinking, will seal your success in driving growth and product adoption. What do Senior Account Managers at SafetyCulture do? Develop strategic business plans to drive and deliver commercial business outcomes Create and implement a strong sales plan for your territory Maintain and grow your existing portfolio of customers to deliver long term value Perform in-person and online demos, sharing the value of our products to prospective customers, tailored to their needs Manage the full sales process to close in order to achieve quarterly targets Partnering closely with our Customer Success teams to ensure customers have a smooth onboarding and supporting the development of long-term, successful customer relationships Be the voice of the customer to our cross-functional partners, including our world-class product team Maintain data integrity through Salesforce and report on all sales activities Deeply understand market trends and proactively engage with customers in a meaningful way based on the insights captured Attend roadshows and customer summits About you Senior professional B2B enterprise selling experience with a proven track record in managing a sales pipeline and achieving targets Fluency in German at a professional level is required, along with a deep understanding of business practices in German-speaking countries (DACH), including cultural nuances, procurement dynamics, and enterprise decision-making frameworks. Consultative and customer-centric approach with demonstrated ability to build trust, establish rapport and uncover customer pain points Motivated to identify new customer opportunities in conjunction with driving expansion opportunities with existing customers Comfortable working in an agile, fast-moving organisation Proven experience in managing opportunities with cross-functional teams including customer success and partnerships. Ability to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action) What success looks like in this role Achieved 100%+ of quarterly and annual sales quotas, demonstrating consistent performance and contribution to overall team targets. Successfully landed and expanded significant enterprise accounts within your assigned territory, showcasing effective pipeline management and deal execution. Establish yourself as a trusted advisor to key customer stakeholders, reflected in strong customer relationships and positive feedback. Provided actionable customer insights to internal product and leadership teams, directly influencing product development and market strategy. Actively contributed to the team's success through mentorship, knowledge sharing, and embodying SafetyCulture's collaborative values. At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In-house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for a hungry and ambitious sales person to join theIntercom sales team in EMEA.As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire.In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? You'll own and act as the main point of contact for a book of business Your goal will be to drive net growth within that book You'll hunt and work expansion opportunities within that book You'll run a proactive and effective renewal process You'll forecast and plan pacing throughout each month and quarter You'll partner with a CSM and SE to ensure the long term success of your book Fluent in English and German (spoken and written) 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos and/or experience working closely with Sales Engineer/ CSM Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.) Experience forecasting on a monthly or quarterly basis Experience working in B2B SaaS Experience working renewals Experience using the Command of the Message framework We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Aug 20, 2025
Full time
Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for a hungry and ambitious sales person to join theIntercom sales team in EMEA.As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire.In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? You'll own and act as the main point of contact for a book of business Your goal will be to drive net growth within that book You'll hunt and work expansion opportunities within that book You'll run a proactive and effective renewal process You'll forecast and plan pacing throughout each month and quarter You'll partner with a CSM and SE to ensure the long term success of your book Fluent in English and German (spoken and written) 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos and/or experience working closely with Sales Engineer/ CSM Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.) Experience forecasting on a monthly or quarterly basis Experience working in B2B SaaS Experience working renewals Experience using the Command of the Message framework We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Channel Renewals Account Manager (German Speaker) - Join a Global Tech Growth Engine! Location: Bournemouth, UK (Hybrid) Salary: OTE: £38,000 Language: German At EIMS Global Ltd , we're not just another B2B sales & marketing agency - we're the ROI experts behind some of the world's biggest tech brands. From Adobe and SAP to HP and Dell, global technology leaders trust us to scale smarter, sell faster, and grow their market share efficiently across international markets. With offices in the UK, Spain, USA, New Zealand, the Philippines, and South Africa, our business is expanding rapidly - and we're looking for passionate, ambitious German-speaking professionals with a strong desire to grow their careers in the tech sector - one of the top-earning industries globally, where hard work can lead to rapid career growth and 3x earning potential in as little as 2-3 years! Tasks What's the Role? As a Renewals Account Manager , you'll be the driving force behind building and nurturing relationships with German-speaking channel partners on behalf of one of the most iconic tech brand - Adobe. This role is ideal for someone with strong communication skills, a proactive mindset, and a passion for tech and marketing. You'll manage a portfolio of partners, coach them on go-to-market strategies, support campaign execution, and ultimately help them achieve their sales goals. Your Day-to-Day: Manage and grow 50 partner accounts in DACH region Set partner sales goals and help design marketing campaigns to support them Act as a strategic consultant, guiding partners through marketing and sales enablement initiatives Monitor campaign performance and provide data-driven insights Deliver partner training and engagement sessions to maximize impact Requirements Who are you? Self-motivated, proactive & hungry to learn Great communicator Speak German as your FIRST language Understanding of Marketing and Sales activities (previous experience in full sales cycle) Strong appetite to be the best! Benefits What's In It For You? OTE Year 1: £38,000 (base salary + commission) ️ Hybrid working model: Work from home on Mondays and Fridays, and collaborate in our vibrant Bournemouth HQ (BH2 6BJ) Tuesday-Thursday 28 days paid annual leave + up to 10 extra days off per year based on performance Regular incentives: Sales trips to Paris & Barcelona, gift cards, "Beach Target" Fridays & more! Work & Travel opportunity in one of our 9 cool global locations (Spain, USA, New Zealand, South Africa, Philippines) Access to 30+ years of best-in-class training via our EIMS University platform Fast-tracked career progression: 95% of our leadership team started in roles just like this! Watch Claudette's story here A diverse, multicultural, and high-energy team culture. Follow us on to see what we're all about. If this is you, apply now! We would love to hear from you !
Aug 20, 2025
Full time
Channel Renewals Account Manager (German Speaker) - Join a Global Tech Growth Engine! Location: Bournemouth, UK (Hybrid) Salary: OTE: £38,000 Language: German At EIMS Global Ltd , we're not just another B2B sales & marketing agency - we're the ROI experts behind some of the world's biggest tech brands. From Adobe and SAP to HP and Dell, global technology leaders trust us to scale smarter, sell faster, and grow their market share efficiently across international markets. With offices in the UK, Spain, USA, New Zealand, the Philippines, and South Africa, our business is expanding rapidly - and we're looking for passionate, ambitious German-speaking professionals with a strong desire to grow their careers in the tech sector - one of the top-earning industries globally, where hard work can lead to rapid career growth and 3x earning potential in as little as 2-3 years! Tasks What's the Role? As a Renewals Account Manager , you'll be the driving force behind building and nurturing relationships with German-speaking channel partners on behalf of one of the most iconic tech brand - Adobe. This role is ideal for someone with strong communication skills, a proactive mindset, and a passion for tech and marketing. You'll manage a portfolio of partners, coach them on go-to-market strategies, support campaign execution, and ultimately help them achieve their sales goals. Your Day-to-Day: Manage and grow 50 partner accounts in DACH region Set partner sales goals and help design marketing campaigns to support them Act as a strategic consultant, guiding partners through marketing and sales enablement initiatives Monitor campaign performance and provide data-driven insights Deliver partner training and engagement sessions to maximize impact Requirements Who are you? Self-motivated, proactive & hungry to learn Great communicator Speak German as your FIRST language Understanding of Marketing and Sales activities (previous experience in full sales cycle) Strong appetite to be the best! Benefits What's In It For You? OTE Year 1: £38,000 (base salary + commission) ️ Hybrid working model: Work from home on Mondays and Fridays, and collaborate in our vibrant Bournemouth HQ (BH2 6BJ) Tuesday-Thursday 28 days paid annual leave + up to 10 extra days off per year based on performance Regular incentives: Sales trips to Paris & Barcelona, gift cards, "Beach Target" Fridays & more! Work & Travel opportunity in one of our 9 cool global locations (Spain, USA, New Zealand, South Africa, Philippines) Access to 30+ years of best-in-class training via our EIMS University platform Fast-tracked career progression: 95% of our leadership team started in roles just like this! Watch Claudette's story here A diverse, multicultural, and high-energy team culture. Follow us on to see what we're all about. If this is you, apply now! We would love to hear from you !
We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Commercial business segment (400 - 2000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 5+ years experience in a technical or customer facing role, 2+ years in pre-sales solutions engineering or solutions consulting Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in English and German with an interest in delivering compelling presentations and demonstrations Additional EMEA languages of advantage Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools. Familiarity with REST APIs/Web SDK What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Scaled Solution Engineer (German speaker) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change. While we're eager to learn more about the rich diversity of our candidates, your privacy is paramount. Participation in this questionnaire is completely optional, and any information you provide will be de-identified and analyzed in aggregate form, ensuring it cannot be used to identify you personally. The insights gained will directly contribute to our broader inclusion strategy, helping us to identify opportunities for enhancing representation and fostering an environment where all talent can succeed. Rest assured, your responses will not influence your application and will be kept strictly confidential. By choosing to share your demographic information, you're helping us move towards a more inclusive future. If you consent to participate: Which of the following best describes your gender identity? Do you identify as a member of the LGBTQ+ community? Do you identify as future member of any of the following Employee Resource Groups (ERGs)? Asians at Miro Black Excellence Somos (Hispanic or Latino) None of the above I don't wish to answer I acknowledge that my participation is voluntary and understand that my demographic information will be used exclusively for the purpose of monitoring and reporting to support Miro's inclusion initiatives. This data will be de-identified, stored separately from my application, and handled with the utmost confidentiality. Please note, if you continue in the interview process or are hired and wish to disclose any demographic information for which you would need to be accommodated, you will need to make this disclosure again separately, as the information provided here will not be linked to your identity. Prepare yourself to go beyond Here are some helpful tips to ensure you have all the correct information throughout our hiring process. A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
Aug 18, 2025
Full time
We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Commercial business segment (400 - 2000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 5+ years experience in a technical or customer facing role, 2+ years in pre-sales solutions engineering or solutions consulting Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in English and German with an interest in delivering compelling presentations and demonstrations Additional EMEA languages of advantage Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools. Familiarity with REST APIs/Web SDK What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Scaled Solution Engineer (German speaker) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change. While we're eager to learn more about the rich diversity of our candidates, your privacy is paramount. Participation in this questionnaire is completely optional, and any information you provide will be de-identified and analyzed in aggregate form, ensuring it cannot be used to identify you personally. The insights gained will directly contribute to our broader inclusion strategy, helping us to identify opportunities for enhancing representation and fostering an environment where all talent can succeed. Rest assured, your responses will not influence your application and will be kept strictly confidential. By choosing to share your demographic information, you're helping us move towards a more inclusive future. If you consent to participate: Which of the following best describes your gender identity? Do you identify as a member of the LGBTQ+ community? Do you identify as future member of any of the following Employee Resource Groups (ERGs)? Asians at Miro Black Excellence Somos (Hispanic or Latino) None of the above I don't wish to answer I acknowledge that my participation is voluntary and understand that my demographic information will be used exclusively for the purpose of monitoring and reporting to support Miro's inclusion initiatives. This data will be de-identified, stored separately from my application, and handled with the utmost confidentiality. Please note, if you continue in the interview process or are hired and wish to disclose any demographic information for which you would need to be accommodated, you will need to make this disclosure again separately, as the information provided here will not be linked to your identity. Prepare yourself to go beyond Here are some helpful tips to ensure you have all the correct information throughout our hiring process. A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
Senior Customer Success Manager - German Speaking London Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Soho. A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why do you want to work for Synthesia? What is the salary range you'd be looking for? Where are you based? Do you need visa sponsorship?
Aug 17, 2025
Full time
Senior Customer Success Manager - German Speaking London Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Soho. A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why do you want to work for Synthesia? What is the salary range you'd be looking for? Where are you based? Do you need visa sponsorship?
We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product and Sales expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Strategic Customer business segment (>10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, AI and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 5+ years experience in a technical or customer facing role, experience in pre-sales solutions engineering or solutions consulting of advantage Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in German and English with an interest in delivering compelling presentations and demonstrations Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Senior Solutions Engineer (German-speaking) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
Aug 17, 2025
Full time
We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product and Sales expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Strategic Customer business segment (>10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, AI and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 5+ years experience in a technical or customer facing role, experience in pre-sales solutions engineering or solutions consulting of advantage Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in German and English with an interest in delivering compelling presentations and demonstrations Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Senior Solutions Engineer (German-speaking) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager. German language skills are required What you'll own WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption. Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences. Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties. Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement. Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications. Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices. Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders. Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies. What you'll need to succeed Strong understanding of user behaviour and how to improve user engagement through WalkMe. Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications. Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines. Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations. Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources. Experience working in an agile development environment is a plus. 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success. 3+ years of SaaS experience. Bachelor's degree in a relevant field preferred. Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus. Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Aug 17, 2025
Full time
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager. German language skills are required What you'll own WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption. Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences. Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties. Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement. Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications. Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices. Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders. Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies. What you'll need to succeed Strong understanding of user behaviour and how to improve user engagement through WalkMe. Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications. Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines. Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations. Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources. Experience working in an agile development environment is a plus. 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success. 3+ years of SaaS experience. Bachelor's degree in a relevant field preferred. Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus. Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We are seeking a highly motivated and results-driven Sr. Partner Managerto join our expanding team. In this pivotal role, you will be responsible for identifying, recruiting, and cultivating deeper relationships with agencies, VARs, and global digital consultancy firms. You will play a pivotal role in building and maintaining relationships with our channel partners and contributing to the growth and success of our business. What you'll do: Build and maintain strong relationships with existing partners Identify and recruit new partners based on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor & Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge Negotiate partnership agreements Skills and knowledge you should possess: 4+ years of experience in a customer-facing role within the SaaS industry Strong experience retaining and expanding accounts Proven ability to manage multiple projects and collaborate effectively with various internal stakeholders Thorough working knowledge of sales tools, including a CRM like Salesforce Outstanding phone, prospecting, sales, customer service, and interpersonal skills Ability to build relationships with potential partners, understand their environment, and introduce new concepts to solve problems Ability to build relationships with internal stakeholders, fully understand technology platform capabilities, and Vimeo's ability to solve partner needs Represent the company and our products with a high degree of professionalism Bachelor's degree in Business, Marketing, or a related field Excellent communication and presentation skills Strong analytical skills with the ability to interpret data and trends Self-motivated and goal-oriented with a focus on achieving targets Fluency in German About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the world's largest companies - whose videos receive billions of views each month. Learn more at . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
Aug 15, 2025
Full time
We are seeking a highly motivated and results-driven Sr. Partner Managerto join our expanding team. In this pivotal role, you will be responsible for identifying, recruiting, and cultivating deeper relationships with agencies, VARs, and global digital consultancy firms. You will play a pivotal role in building and maintaining relationships with our channel partners and contributing to the growth and success of our business. What you'll do: Build and maintain strong relationships with existing partners Identify and recruit new partners based on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor & Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge Negotiate partnership agreements Skills and knowledge you should possess: 4+ years of experience in a customer-facing role within the SaaS industry Strong experience retaining and expanding accounts Proven ability to manage multiple projects and collaborate effectively with various internal stakeholders Thorough working knowledge of sales tools, including a CRM like Salesforce Outstanding phone, prospecting, sales, customer service, and interpersonal skills Ability to build relationships with potential partners, understand their environment, and introduce new concepts to solve problems Ability to build relationships with internal stakeholders, fully understand technology platform capabilities, and Vimeo's ability to solve partner needs Represent the company and our products with a high degree of professionalism Bachelor's degree in Business, Marketing, or a related field Excellent communication and presentation skills Strong analytical skills with the ability to interpret data and trends Self-motivated and goal-oriented with a focus on achieving targets Fluency in German About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the world's largest companies - whose videos receive billions of views each month. Learn more at . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details
Aug 15, 2025
Full time
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details
We are seeking a highly motivated and results-driven Sr. Partner Managerto join our expanding team. In this pivotal role, you will be responsible for identifying, recruiting, and cultivating deeper relationships with agencies, VARs, and global digital consultancy firms. You will play a pivotal role in building and maintaining relationships with our channel partners and contributing to the growth and success of our business. What you'll do: Build and maintain strong relationships with existing partners Identify and recruit new partners based on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor & Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge Negotiate partnership agreements Skills and knowledge you should possess: 4+ years of experience in a customer-facing role within the SaaS industry Strong experience retaining and expanding accounts Proven ability to manage multiple projects and collaborate effectively with various internal stakeholders Thorough working knowledge of sales tools, including a CRM like Salesforce Outstanding phone, prospecting, sales, customer service, and interpersonal skills Ability to build relationships with potential partners, understand their environment, and introduce new concepts to solve problems Ability to build relationships with internal stakeholders, fully understand technology platform capabilities, and Vimeo's ability to solve partner needs Represent the company and our products with a high degree of professionalism Bachelor's degree in Business, Marketing, or a related field Excellent communication and presentation skills Strong analytical skills with the ability to interpret data and trends Self-motivated and goal-oriented with a focus on achieving targets Fluency in German About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the world's largest companies - whose videos receive billions of views each month. Learn more at . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? Are you fluent in German Select Please list any additional languages you're fluent in: Work Authorization Select Are you 18 Years of age or older? If not, can you provide authorization of your eligibility to work? Select Are you willing to relocate? Select If you are related to anyone at our company or any of our affiliates, please provide employee name, company name and department: Desired Compensation: What are your preferred pronouns? Select Vimeo Diversity, Equity & Inclusion: Voluntary Demographics We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We're committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. Below is a set of voluntary demographic questions that are part of our inclusion efforts. If you choose to fill them out, the responses will be used (in aggregate only with no ability to see on a per candidate basis) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and cannot in any way be used in the hiring decision. Select I identify as transgender: Select I identify my sexual orientation as: Select I identify my ethnicity as (mark all that apply): Select
Aug 15, 2025
Full time
We are seeking a highly motivated and results-driven Sr. Partner Managerto join our expanding team. In this pivotal role, you will be responsible for identifying, recruiting, and cultivating deeper relationships with agencies, VARs, and global digital consultancy firms. You will play a pivotal role in building and maintaining relationships with our channel partners and contributing to the growth and success of our business. What you'll do: Build and maintain strong relationships with existing partners Identify and recruit new partners based on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor & Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge Negotiate partnership agreements Skills and knowledge you should possess: 4+ years of experience in a customer-facing role within the SaaS industry Strong experience retaining and expanding accounts Proven ability to manage multiple projects and collaborate effectively with various internal stakeholders Thorough working knowledge of sales tools, including a CRM like Salesforce Outstanding phone, prospecting, sales, customer service, and interpersonal skills Ability to build relationships with potential partners, understand their environment, and introduce new concepts to solve problems Ability to build relationships with internal stakeholders, fully understand technology platform capabilities, and Vimeo's ability to solve partner needs Represent the company and our products with a high degree of professionalism Bachelor's degree in Business, Marketing, or a related field Excellent communication and presentation skills Strong analytical skills with the ability to interpret data and trends Self-motivated and goal-oriented with a focus on achieving targets Fluency in German About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the world's largest companies - whose videos receive billions of views each month. Learn more at . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? Are you fluent in German Select Please list any additional languages you're fluent in: Work Authorization Select Are you 18 Years of age or older? If not, can you provide authorization of your eligibility to work? Select Are you willing to relocate? Select If you are related to anyone at our company or any of our affiliates, please provide employee name, company name and department: Desired Compensation: What are your preferred pronouns? Select Vimeo Diversity, Equity & Inclusion: Voluntary Demographics We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We're committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. Below is a set of voluntary demographic questions that are part of our inclusion efforts. If you choose to fill them out, the responses will be used (in aggregate only with no ability to see on a per candidate basis) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and cannot in any way be used in the hiring decision. Select I identify as transgender: Select I identify my sexual orientation as: Select I identify my ethnicity as (mark all that apply): Select
London, UK Our Sales Development Representatives are a key part of a Regional Sales team consisting ofa Sales Manager and Mid-Market or Enterprise Account Executives. You will support all levels ofthe sales organization by finding new revenue opportunities that add to the total pipeline. Youwill foster relationships with Account Executives, Regional Sales Managers, and potential futurecustomers. What makes a Sales Development Representative successful? We are a team of intuitive,passionate hunters looking for green-field opportunities within potential customers. And we liketo have fun. Responsibilities Prospect and generate leads with companies within a defined territory Leverage a modern lead generation tool stack, including Linkedin, ZoomInfo and Outreach Collaborate closely with Sales Managers and Account Executives to establish a territory"plan-of-attack",including target companies, target prospects, and messaging/talk-tracks Set up new meetings to hand off to our Account Executive teams Learn, leverage, and help evolve our demand generation process Qualify opportunities and handle objections Participate in regular training & informational sessions Achieve or exceed monthly quotas of Qualified Opportunities and Closed Business Conduct high-level conversations with Senior Executives in Target and ProspectAccounts Create, prioritize, and qualify strategic target account lists within a defined territory Research and build new and existing accounts (i.e. adding contacts, sending regularemails, coordinating strategic discovery meetings) Required Qualifications and Skills 1+ years of experience Must be based in London. Role requires to be in office twice a month. History of quota over-achievement Thrive in a fast-paced, high-growth, rapidly changing environment Flexible to travel to various events in Germany (10%) German speaking as you will be selling to the DACH region Desired Qualifications and Skills Bachelor's Degree About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit . Sumo Logic Privacy Policy . Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Create a Job Alert Interested in building your career at Sumo Logic? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
Aug 15, 2025
Full time
London, UK Our Sales Development Representatives are a key part of a Regional Sales team consisting ofa Sales Manager and Mid-Market or Enterprise Account Executives. You will support all levels ofthe sales organization by finding new revenue opportunities that add to the total pipeline. Youwill foster relationships with Account Executives, Regional Sales Managers, and potential futurecustomers. What makes a Sales Development Representative successful? We are a team of intuitive,passionate hunters looking for green-field opportunities within potential customers. And we liketo have fun. Responsibilities Prospect and generate leads with companies within a defined territory Leverage a modern lead generation tool stack, including Linkedin, ZoomInfo and Outreach Collaborate closely with Sales Managers and Account Executives to establish a territory"plan-of-attack",including target companies, target prospects, and messaging/talk-tracks Set up new meetings to hand off to our Account Executive teams Learn, leverage, and help evolve our demand generation process Qualify opportunities and handle objections Participate in regular training & informational sessions Achieve or exceed monthly quotas of Qualified Opportunities and Closed Business Conduct high-level conversations with Senior Executives in Target and ProspectAccounts Create, prioritize, and qualify strategic target account lists within a defined territory Research and build new and existing accounts (i.e. adding contacts, sending regularemails, coordinating strategic discovery meetings) Required Qualifications and Skills 1+ years of experience Must be based in London. Role requires to be in office twice a month. History of quota over-achievement Thrive in a fast-paced, high-growth, rapidly changing environment Flexible to travel to various events in Germany (10%) German speaking as you will be selling to the DACH region Desired Qualifications and Skills Bachelor's Degree About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit . Sumo Logic Privacy Policy . Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Create a Job Alert Interested in building your career at Sumo Logic? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Small to Medium sized Businesses (SMB). Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 1+ years of experience working with SMB accounts with a track record for building and nurturing relationships with multiple stakeholders in an account An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem-solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organizational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast-paced environment. Experience with G-Suite, Gainsight, Salesforce, or similar tools. Fluency in English and German at Business level We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here
Aug 14, 2025
Full time
Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Small to Medium sized Businesses (SMB). Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 1+ years of experience working with SMB accounts with a track record for building and nurturing relationships with multiple stakeholders in an account An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem-solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organizational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast-paced environment. Experience with G-Suite, Gainsight, Salesforce, or similar tools. Fluency in English and German at Business level We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer Success Manager Vanta Lead all post sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within your book of business Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Guide implementation, configuration, and optimization of Vanta Trust Management Platform Provide professional advice on security best practices and compliance standards Collaborate with customers to optimize security programs and Identify areas of improvement Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Work cross-functionally to resolve customer business issues and work toward mutual goals. What Success Looks Like: You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets. You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction. You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta's roadmap. You ensure customers have a clear path to compliance, continuously improving their security posture with confidence. You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies. What We're Looking For 3-4 years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure. Fluent in both German and English, with exceptional verbal and written communication in both. Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets. Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes. Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment. Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers. Empathetic and customer-obsessed, with a proven track record of driving value and retention. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack. Location & Work Environment: This role is based in our London office, with an expectation to be in-office at least 3 days per week. Vanta offers flexibility around working hours and the opportunity to collaborate with global teammates. What You Can Expect as a Vantan: Industry-Competitive Salary & Equity 100% Company Paid Private Healthcare (Including Dental & Vision) for you and your dependents 16 Weeks Fully Paid Parental Leave Health & Wellness Stipend Workspace Setup Stipend Pension Scheme with Employer Contribution Access to Online Wellness Tools (Headspace, Ginger, etc.) Regular team events and offsites Opportunity to join a high-growth SaaS company redefining the security & compliance space At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Aug 14, 2025
Full time
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer Success Manager Vanta Lead all post sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within your book of business Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Guide implementation, configuration, and optimization of Vanta Trust Management Platform Provide professional advice on security best practices and compliance standards Collaborate with customers to optimize security programs and Identify areas of improvement Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Work cross-functionally to resolve customer business issues and work toward mutual goals. What Success Looks Like: You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets. You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction. You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta's roadmap. You ensure customers have a clear path to compliance, continuously improving their security posture with confidence. You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies. What We're Looking For 3-4 years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure. Fluent in both German and English, with exceptional verbal and written communication in both. Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets. Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes. Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment. Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers. Empathetic and customer-obsessed, with a proven track record of driving value and retention. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack. Location & Work Environment: This role is based in our London office, with an expectation to be in-office at least 3 days per week. Vanta offers flexibility around working hours and the opportunity to collaborate with global teammates. What You Can Expect as a Vantan: Industry-Competitive Salary & Equity 100% Company Paid Private Healthcare (Including Dental & Vision) for you and your dependents 16 Weeks Fully Paid Parental Leave Health & Wellness Stipend Workspace Setup Stipend Pension Scheme with Employer Contribution Access to Online Wellness Tools (Headspace, Ginger, etc.) Regular team events and offsites Opportunity to join a high-growth SaaS company redefining the security & compliance space At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
InfoSum is the world's leading data collaboration platform used by enterprise businesses to collaborate across data sources and deliver richer customer experiences, prioritising consumer privacy. Our client base is one of the most diverse and exciting portfolio's on the market and this role will play an integral part in building strong relationships and helping to diversify our portfolio even further! As a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo. If you want to work with a business that encourages collaboration, champions the idea that the sum is greater than its parts, then we want to hear from you. About you We are looking for a passionate individual with ideally some experience within the AdTech space owning a portfolio of existing client relationships. Within the first year, you will find yourself managing a portfolio of 10 - 15 client relationships and starting to look for ways to attract new customer relationships, so a self-starter attitude and the ability to ask the right questions will see you succeed. You would be a great fit if you are commercially astute, data-driven, detail-oriented, and able to manage a sophisticated and diverse portfolio of clients to ensure they receive the highest value from our platform. About the role You would be responsible for managing and growing strategic accounts by working with our clients' engineering, product operations, and commercial teams to understand and implement an ever-growing set of use cases leveraging our platform. You can expect your day-to-day operational responsibilities to cover: Driving daily interactions with a defined set of partners Act as the client's go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client Deliver analytical insights to client by providing actionable recommendations Track performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partners Create and establish go-to-market plans for the account and each of its multiple use cases Run a reliable and organised account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives German speaking Demonstrable knowledge of how data and identity are activated in the digital media ecosystem At least 1 years experience in the advertising technology industry (AdTech) Clear communicator with emphasis on precision to detail complex solutions Demonstrable track record of successfully growing complex partnerships Ability to build and cultivate new relationships with potential and existing partners An organised self-starter that pitches in as needed in a fast moving startup environment Excellent interpersonal and customer-facing skills Positive and community-oriented attitude, happy to roll up sleeves and pitch in A high level of curiosity and willingness to understand complex solutions designed to service customer needs Critical thinking to ask tough questions and help the team continuously evolve You will receive a competitive salary based on your experience and ability to perform in role between £45,000 - 50,000 basic, 25 days annual leave (excluding bank holidays), target led bonus scheme, 5% pension contribution, private health care, mental wellbeing support via our fantastic EAP, corporate discounts and salary sacrifice schemes. We have a fantastic office in London complete with a fully stocked fridge, catered lunches 2 times a week and snacks. We have a hybrid working culture allowing you flexibility to collaborate with colleagues in office 2-3 times a week.
Aug 14, 2025
Full time
InfoSum is the world's leading data collaboration platform used by enterprise businesses to collaborate across data sources and deliver richer customer experiences, prioritising consumer privacy. Our client base is one of the most diverse and exciting portfolio's on the market and this role will play an integral part in building strong relationships and helping to diversify our portfolio even further! As a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo. If you want to work with a business that encourages collaboration, champions the idea that the sum is greater than its parts, then we want to hear from you. About you We are looking for a passionate individual with ideally some experience within the AdTech space owning a portfolio of existing client relationships. Within the first year, you will find yourself managing a portfolio of 10 - 15 client relationships and starting to look for ways to attract new customer relationships, so a self-starter attitude and the ability to ask the right questions will see you succeed. You would be a great fit if you are commercially astute, data-driven, detail-oriented, and able to manage a sophisticated and diverse portfolio of clients to ensure they receive the highest value from our platform. About the role You would be responsible for managing and growing strategic accounts by working with our clients' engineering, product operations, and commercial teams to understand and implement an ever-growing set of use cases leveraging our platform. You can expect your day-to-day operational responsibilities to cover: Driving daily interactions with a defined set of partners Act as the client's go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client Deliver analytical insights to client by providing actionable recommendations Track performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partners Create and establish go-to-market plans for the account and each of its multiple use cases Run a reliable and organised account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives German speaking Demonstrable knowledge of how data and identity are activated in the digital media ecosystem At least 1 years experience in the advertising technology industry (AdTech) Clear communicator with emphasis on precision to detail complex solutions Demonstrable track record of successfully growing complex partnerships Ability to build and cultivate new relationships with potential and existing partners An organised self-starter that pitches in as needed in a fast moving startup environment Excellent interpersonal and customer-facing skills Positive and community-oriented attitude, happy to roll up sleeves and pitch in A high level of curiosity and willingness to understand complex solutions designed to service customer needs Critical thinking to ask tough questions and help the team continuously evolve You will receive a competitive salary based on your experience and ability to perform in role between £45,000 - 50,000 basic, 25 days annual leave (excluding bank holidays), target led bonus scheme, 5% pension contribution, private health care, mental wellbeing support via our fantastic EAP, corporate discounts and salary sacrifice schemes. We have a fantastic office in London complete with a fully stocked fridge, catered lunches 2 times a week and snacks. We have a hybrid working culture allowing you flexibility to collaborate with colleagues in office 2-3 times a week.
Job Title: Licensing Specialist Corporate (German Speaking) Location London Hybrid: You will be required to be in the London or Reading office once a week Target Start Date: August 2025 Day Rate: Competitive (Inside IR35) Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte. About the Project We are seeking a German speaking Licensing Specialist to work with a global software vendor client and support the client's Corporate customer segment . These are larger strategic account requiring a consultative and data-drive approach to licensing. This role requires an individual with excellent communication and analytical skills to manage a portfolio of licensing reviews and cyber services for mid-to-large organisations. You will work closely with the client's broader account ecosystem to identify opportunities and support them progress through to completion. You will support customers within defined market areas by managing relationships, analysing data, presenting findings and delivering valuable insights. While support and training will be provided, a proactive and self-sufficient work ethic are vital. This role is suitable for someone open to relocating to London or Reading as the client has offices in both locations. Fluent English (written and spoken) and German Excellent communication, interpersonal, and presentation skills Strong analytical, problem-solving, and data analysis skills (proficient at Excel ) Proactive, self-directed, and adaptable with a commitment to continuous learning Ability to work independently and as part of a team Desired Skills & Experience Bachelor's degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying key clauses and potential risks related to compliance. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables - responsibilities but not limited to; Own and manage a defined territory and portfolio of Corporate customers and oversee all aspects of their licensing engagement. Conduct comprehensive licensing reviews with customers, including multiple software products and usage scenarios. Drive revenue growth by exceeding KPIs for license optimisation, upselling, cross-selling, and customer retention within the Corporate segment. Proactively identify and capitalise on revenue-generating opportunities. Collect, analyse, and interpret complex datasets related to software licenses and compliance. Prepare comprehensive reports detailing license compliance findings and recommendations. Present findings and recommendations to senior stakeholders within a customer's organisation, including C-level audiences. Advise on licensing optimisation, deployment efficiency, and alignment with the client's policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the continuous improvement of licensing processes and services. Manage multiple complex projects successfully, prioritising tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company.')
Aug 14, 2025
Full time
Job Title: Licensing Specialist Corporate (German Speaking) Location London Hybrid: You will be required to be in the London or Reading office once a week Target Start Date: August 2025 Day Rate: Competitive (Inside IR35) Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte. About the Project We are seeking a German speaking Licensing Specialist to work with a global software vendor client and support the client's Corporate customer segment . These are larger strategic account requiring a consultative and data-drive approach to licensing. This role requires an individual with excellent communication and analytical skills to manage a portfolio of licensing reviews and cyber services for mid-to-large organisations. You will work closely with the client's broader account ecosystem to identify opportunities and support them progress through to completion. You will support customers within defined market areas by managing relationships, analysing data, presenting findings and delivering valuable insights. While support and training will be provided, a proactive and self-sufficient work ethic are vital. This role is suitable for someone open to relocating to London or Reading as the client has offices in both locations. Fluent English (written and spoken) and German Excellent communication, interpersonal, and presentation skills Strong analytical, problem-solving, and data analysis skills (proficient at Excel ) Proactive, self-directed, and adaptable with a commitment to continuous learning Ability to work independently and as part of a team Desired Skills & Experience Bachelor's degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying key clauses and potential risks related to compliance. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables - responsibilities but not limited to; Own and manage a defined territory and portfolio of Corporate customers and oversee all aspects of their licensing engagement. Conduct comprehensive licensing reviews with customers, including multiple software products and usage scenarios. Drive revenue growth by exceeding KPIs for license optimisation, upselling, cross-selling, and customer retention within the Corporate segment. Proactively identify and capitalise on revenue-generating opportunities. Collect, analyse, and interpret complex datasets related to software licenses and compliance. Prepare comprehensive reports detailing license compliance findings and recommendations. Present findings and recommendations to senior stakeholders within a customer's organisation, including C-level audiences. Advise on licensing optimisation, deployment efficiency, and alignment with the client's policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the continuous improvement of licensing processes and services. Manage multiple complex projects successfully, prioritising tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company.')
About SoPost SoPost is one of the UK's fastest growing technology companies and we are thoroughly disrupting the product sampling space. Our technology is used by many of the world's leading brands to run the most powerful sampling campaigns online, with a focus on relevance, data and analytics. We work with more than 200 different brands, including the largest beauty and FMCG groups. In 2020 we ranked in the top 50 of the Sunday Times Tech Track 100, and since then our growth trajectory has been significant. 2022 brought great pride when we were awarded the 'Advanced Good Work Pledge', and in 2023, our Finance Team won Business Finance Team of the Year at the North East Accountancy Awards. In 2024, we were also thrilled to have been named in the Sunday Times Top 100 Places to Work. We believe that it is not just our technology which sets us apart but also our people and we have an ambition to build a team of the most talented individuals in our industry. Curious about what makes SoPost so special? Watch our ' What makes SoPost a great place to work? ' video to hear more from those who know us best. What we're looking for We are looking to hire a German Speaking Customer Success Manager who can work closely with our global brand partners in the EMEA region, as well as supporting our internal teams to help them execute campaigns seamlessly. You will join our friendly, supportive and well established London Customer Success team. Candidates will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention. Reporting to our EMEA Customer Success Team Lead, the successful candidate will need to be organised, methodical in approach, efficient and a team player. Supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will also play key parts in this role. With a focus on building and monitoring live campaigns, you will liaise with brand partners to collate relevant campaign collateral, build out post campaign reports, and work with our warehouse operations team to coordinate stock management. While operational excellence remains a key aspect of the role, it is increasingly consultative, requiring strong problem-solving skills and the ability to guide brands toward success. Candidates who are methodical, detail-oriented, and thrive in a deadline-driven environment will be well-positioned to excel. This is a full time role where the successful candidate will be expected to work on a hybrid basis in our London office (EC4A 4AB for a minimum of 2 days per week. Tasks Key Responsibilities Manage post-sale execution of SoPost campaign offerings through various media channels Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting Liaise with brand partners and media teams to consult on digital sampling and creative best practices Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team Support the Brand Partnership team in the delivery of post campaign analytics and relationship development Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives Support in the development of internal and external documentation Coordinate and manage sample stock deliveries with the warehouse operations team Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer-first product Mentor and support junior team members Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise. Requirements Essential Skills: This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives. The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives. The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required Benefits What we will offer you: Competitive salary 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday Quarterly wellness allowance After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four-week sabbatical with a generous contribution from SoPost towards whatever inspires you Commitment to growing your professional development, with a training budget to support that commitment, including study support Participation in our annual bonus plan and pension scheme SoPost Me Anywhere - work anywhere in the world for two weeks per year Enhanced maternity leave pay Dog-friendly office - bring your best friend to work with you Social events (monthly team lunches, quarterly drinks, and team-building activities) Medical cash plan - a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy Employee Assistance Programme - 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health Hiring Process The hiring process may change slightly depending on a number of factors. It is generally a multi-step process as indicated. If you pass one stage, you will proceed to the next. We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here! With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about. Please note that applications are reviewed and interviews are conducted on a rolling basis, so don't wait to apply! Please let a member of the team know if you require any adjustments to the process, or include this in your application form. Stage 1: A 30 minute video call with our Global Head of Customer Success who will test German and English language skills. We'll review your CV, explore your motivations for applying, and discuss what excites you about the role. You'll also have the opportunity to ask any questions you may have about the position, or SoPost. Stage 2:(Part 1) You will be asked to complete a pre-interview task.(Part 2) You will be invited to present your solution to members of our Senior Team. This may be virtual or in person, depending on your location. Please note if we are unable to conduct the panel interview in person, you may be invited to an additional in-person stage before the final interview. Stage 3:A virtual call with our Founder and CEO, Jonny. References & Offer: We will make a formal offer, subject to references. This role is based in London, UK. Employment is conditional on the candidate's right to work in the chosen location. SoPost is not able to offer visa sponsorship for this role. SoPost is committed to the fair treatment of its staff, potential staff or users of its services, regardless of offending background. We are required to carry out a basic criminal check as part of our pre-employment checks . click apply for full job details
Aug 14, 2025
Full time
About SoPost SoPost is one of the UK's fastest growing technology companies and we are thoroughly disrupting the product sampling space. Our technology is used by many of the world's leading brands to run the most powerful sampling campaigns online, with a focus on relevance, data and analytics. We work with more than 200 different brands, including the largest beauty and FMCG groups. In 2020 we ranked in the top 50 of the Sunday Times Tech Track 100, and since then our growth trajectory has been significant. 2022 brought great pride when we were awarded the 'Advanced Good Work Pledge', and in 2023, our Finance Team won Business Finance Team of the Year at the North East Accountancy Awards. In 2024, we were also thrilled to have been named in the Sunday Times Top 100 Places to Work. We believe that it is not just our technology which sets us apart but also our people and we have an ambition to build a team of the most talented individuals in our industry. Curious about what makes SoPost so special? Watch our ' What makes SoPost a great place to work? ' video to hear more from those who know us best. What we're looking for We are looking to hire a German Speaking Customer Success Manager who can work closely with our global brand partners in the EMEA region, as well as supporting our internal teams to help them execute campaigns seamlessly. You will join our friendly, supportive and well established London Customer Success team. Candidates will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention. Reporting to our EMEA Customer Success Team Lead, the successful candidate will need to be organised, methodical in approach, efficient and a team player. Supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will also play key parts in this role. With a focus on building and monitoring live campaigns, you will liaise with brand partners to collate relevant campaign collateral, build out post campaign reports, and work with our warehouse operations team to coordinate stock management. While operational excellence remains a key aspect of the role, it is increasingly consultative, requiring strong problem-solving skills and the ability to guide brands toward success. Candidates who are methodical, detail-oriented, and thrive in a deadline-driven environment will be well-positioned to excel. This is a full time role where the successful candidate will be expected to work on a hybrid basis in our London office (EC4A 4AB for a minimum of 2 days per week. Tasks Key Responsibilities Manage post-sale execution of SoPost campaign offerings through various media channels Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting Liaise with brand partners and media teams to consult on digital sampling and creative best practices Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team Support the Brand Partnership team in the delivery of post campaign analytics and relationship development Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives Support in the development of internal and external documentation Coordinate and manage sample stock deliveries with the warehouse operations team Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer-first product Mentor and support junior team members Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise. Requirements Essential Skills: This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives. The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives. The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required Benefits What we will offer you: Competitive salary 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday Quarterly wellness allowance After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four-week sabbatical with a generous contribution from SoPost towards whatever inspires you Commitment to growing your professional development, with a training budget to support that commitment, including study support Participation in our annual bonus plan and pension scheme SoPost Me Anywhere - work anywhere in the world for two weeks per year Enhanced maternity leave pay Dog-friendly office - bring your best friend to work with you Social events (monthly team lunches, quarterly drinks, and team-building activities) Medical cash plan - a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy Employee Assistance Programme - 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health Hiring Process The hiring process may change slightly depending on a number of factors. It is generally a multi-step process as indicated. If you pass one stage, you will proceed to the next. We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here! With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about. Please note that applications are reviewed and interviews are conducted on a rolling basis, so don't wait to apply! Please let a member of the team know if you require any adjustments to the process, or include this in your application form. Stage 1: A 30 minute video call with our Global Head of Customer Success who will test German and English language skills. We'll review your CV, explore your motivations for applying, and discuss what excites you about the role. You'll also have the opportunity to ask any questions you may have about the position, or SoPost. Stage 2:(Part 1) You will be asked to complete a pre-interview task.(Part 2) You will be invited to present your solution to members of our Senior Team. This may be virtual or in person, depending on your location. Please note if we are unable to conduct the panel interview in person, you may be invited to an additional in-person stage before the final interview. Stage 3:A virtual call with our Founder and CEO, Jonny. References & Offer: We will make a formal offer, subject to references. This role is based in London, UK. Employment is conditional on the candidate's right to work in the chosen location. SoPost is not able to offer visa sponsorship for this role. SoPost is committed to the fair treatment of its staff, potential staff or users of its services, regardless of offending background. We are required to carry out a basic criminal check as part of our pre-employment checks . click apply for full job details
For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. As the Partner Director , you will lead the strategy, execution, and growth of our partner ecosystem within the EMEA region . You will work closely with key stakeholders to build relationships, develop and manage all our Go To Market (GTM) focused partnerships, and drive measurable outcomes for Smartsheet. This is a high-impact leadership role for someone passionate about scaling partner ecosystems, enhancing Smartsheet's market presence, and driving customer success and retention. This position will be responsible for the region's revenue attainment with and through partners. This role is based at Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to our VP, Global Partnerships . You Will: The ideal candidate is a seasoned partnership executive with at least 15 years of experience in joint-marketing, partner ecosystem/channel, and co-sell motions. They have successfully executed joint go-to-market strategies, developed partner-to-partner (P2P) approaches, and leveraged marketplaces to drive business outcomes. This role requires a strategic leader who understands the evolving partner landscape and has experience executing horizontal and industry-specific campaigns. He or she will move seamlessly between managing individual partner performance through regular cadence; provide input into the strategic direction of the partner function, and develop a high performing team of partner managers. The candidate should also be a thought leader with experience speaking publicly to advocate for ecosystem-driven success. Key Responsibilities Develop and execute a comprehensive partner strategy across all partner types including distributors, resellers, systems integrators, Managed Service Providers, and ISV's (Independent Service Vendors) in region Identify and recruit partners to enable aggressive growth for commercial and enterprise customer segments Ensure alignment of partner initiatives with overall business objectives, sales and services goals. Work cross-functionally to develop cohesive processes and positive shared outcomes Business Development & Revenue Growth Establish and nurture executive-level and practice-level relationships with key partners to drive collaboration and revenue impact Own and achieve GTM partner revenue targets in region Secure ongoing partner preference and investment in the Smartsheet relationship; grow our share of mind and share of wallet within the partner organisation Collaborate with sales teams to co-sell and close opportunities with partners, and with customer success on driving high renewal rates with and through partners Operational Excellence Leverage strong organisational and execution skills to keep the team on track and drive measurable outcomes Manage and oversee multi-quarter and annual planning process with key partners covering enablement, co-marketing, pipeline, forecast reporting and track progress Report out on partner performance within Smartsheet providing insights and recommendations to optimise strategy and execution Ensure a highly scalable partner approach, leveraging tools, processes, and best practices Build and develop a team of high performing Partner Managers to execute on partner business plans with focus partners Be part of the regional executive leadership team, dotted line responsibility of the partner marketers in region Manage MDF and discretionary budgets in region to optimize ROI on enablement and marketing efforts Partner with internal teams including sales, marketing, customer success, and product to align efforts and ensure seamless execution Thought Leadership & Influence Represent Smartsheet as a public-facing thought leader, speaking with press, analysts, at industry events, conferences, and webinars to advocate for partner-driven success Establish executive leadership externally with peers and relevant industry networks Monitor market trends and competitor activity to identify new opportunities You Have : 15+ years of experience in channel sales, partner management, or business development within the SaaS or technology industry. Proven success in building and scaling partner ecosystems in the EMEA region Demonstrated ability to lead cross-functional initiatives and manage high-performing teams Ability to develop and execute strategic plans (1-3 years out) while managing tactical priorities effectively Excellent interpersonal and communication skills, with a track record of building trusted relationships with partners and internal stakeholders Strong focus on achieving measurable outcomes, with experience managing and exceeding revenue targets Solid understanding of SaaS and cloud-based technologies. Experience with Smartsheet or similar platforms is a plus Deep understanding of a hybrid Channel + Direct go to market model Bachelors (BA/BS) degree or MBA preferred Willingness to travel as required ( 20%) to meet with partners and attend events Legally eligible to work in the UK on an ongoing basis. Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counselling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Create a Job Alert Interested in building your career at Smartsheet? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you know anyone who works at Smartsheet? If yes, please include name(s) and the nature of the relationship(s). If no, please type no. In our pursuit of AI-driven advancements, how would you rate your overall familiarity with artificial intelligence (AI) concepts and tools? Select Do you have full rights to work in the UK?
Aug 13, 2025
Full time
For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. As the Partner Director , you will lead the strategy, execution, and growth of our partner ecosystem within the EMEA region . You will work closely with key stakeholders to build relationships, develop and manage all our Go To Market (GTM) focused partnerships, and drive measurable outcomes for Smartsheet. This is a high-impact leadership role for someone passionate about scaling partner ecosystems, enhancing Smartsheet's market presence, and driving customer success and retention. This position will be responsible for the region's revenue attainment with and through partners. This role is based at Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to our VP, Global Partnerships . You Will: The ideal candidate is a seasoned partnership executive with at least 15 years of experience in joint-marketing, partner ecosystem/channel, and co-sell motions. They have successfully executed joint go-to-market strategies, developed partner-to-partner (P2P) approaches, and leveraged marketplaces to drive business outcomes. This role requires a strategic leader who understands the evolving partner landscape and has experience executing horizontal and industry-specific campaigns. He or she will move seamlessly between managing individual partner performance through regular cadence; provide input into the strategic direction of the partner function, and develop a high performing team of partner managers. The candidate should also be a thought leader with experience speaking publicly to advocate for ecosystem-driven success. Key Responsibilities Develop and execute a comprehensive partner strategy across all partner types including distributors, resellers, systems integrators, Managed Service Providers, and ISV's (Independent Service Vendors) in region Identify and recruit partners to enable aggressive growth for commercial and enterprise customer segments Ensure alignment of partner initiatives with overall business objectives, sales and services goals. Work cross-functionally to develop cohesive processes and positive shared outcomes Business Development & Revenue Growth Establish and nurture executive-level and practice-level relationships with key partners to drive collaboration and revenue impact Own and achieve GTM partner revenue targets in region Secure ongoing partner preference and investment in the Smartsheet relationship; grow our share of mind and share of wallet within the partner organisation Collaborate with sales teams to co-sell and close opportunities with partners, and with customer success on driving high renewal rates with and through partners Operational Excellence Leverage strong organisational and execution skills to keep the team on track and drive measurable outcomes Manage and oversee multi-quarter and annual planning process with key partners covering enablement, co-marketing, pipeline, forecast reporting and track progress Report out on partner performance within Smartsheet providing insights and recommendations to optimise strategy and execution Ensure a highly scalable partner approach, leveraging tools, processes, and best practices Build and develop a team of high performing Partner Managers to execute on partner business plans with focus partners Be part of the regional executive leadership team, dotted line responsibility of the partner marketers in region Manage MDF and discretionary budgets in region to optimize ROI on enablement and marketing efforts Partner with internal teams including sales, marketing, customer success, and product to align efforts and ensure seamless execution Thought Leadership & Influence Represent Smartsheet as a public-facing thought leader, speaking with press, analysts, at industry events, conferences, and webinars to advocate for partner-driven success Establish executive leadership externally with peers and relevant industry networks Monitor market trends and competitor activity to identify new opportunities You Have : 15+ years of experience in channel sales, partner management, or business development within the SaaS or technology industry. Proven success in building and scaling partner ecosystems in the EMEA region Demonstrated ability to lead cross-functional initiatives and manage high-performing teams Ability to develop and execute strategic plans (1-3 years out) while managing tactical priorities effectively Excellent interpersonal and communication skills, with a track record of building trusted relationships with partners and internal stakeholders Strong focus on achieving measurable outcomes, with experience managing and exceeding revenue targets Solid understanding of SaaS and cloud-based technologies. Experience with Smartsheet or similar platforms is a plus Deep understanding of a hybrid Channel + Direct go to market model Bachelors (BA/BS) degree or MBA preferred Willingness to travel as required ( 20%) to meet with partners and attend events Legally eligible to work in the UK on an ongoing basis. Employer-paid Private Medical and Dental, additional cost for family members Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counselling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific) Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Create a Job Alert Interested in building your career at Smartsheet? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you know anyone who works at Smartsheet? If yes, please include name(s) and the nature of the relationship(s). If no, please type no. In our pursuit of AI-driven advancements, how would you rate your overall familiarity with artificial intelligence (AI) concepts and tools? Select Do you have full rights to work in the UK?
We are proud to be partnering with Igloo Vision to help secure their next EAC Sales Manager. If this sounds like you, please apply now! Why Igloo Vision Stands Out Igloo Vision are the Global leader in the shared immersive workspace technology, with over 12 years of innovation and clients across seven international offices (UK, US, Canada, Australia, Netherlands). They have delivered over 700 immersive projects and installations for elite organisations including Microsoft, Accenture, BP, PwC, and WarnerMedia. They are trusted by major AEC firms such as AtkinsRéalis, Lendlease, AECOM, and Skanska-helping deliver measurable results including reduced site travel, faster approvals, cost savings, and lower carbon emissions. Igloo's Core Engine software works effortlessly with standard industry tools-like BIM, CAD, Unity/Unreal, Matterport, PowerPoint, Excel-to power collaborative, data-rich shared environments in real time. And its True Perspective feature delivers automatically corrected, realistic visualisation-crucial for AEC professionals reviewing complex 3D and BIM models. Beyond functionality, Igloo recently became an official partner for the Innovate UK Immersive Tech Awards 2025 , showcasing its leadership and influence within the immersive technology ecosystem. Role Summary We are recruiting a Sales Manager - AEC to drive Igloo's ambitious expansion across Europe-especially in German-speaking markets. Working from London in a hybrid setup, you'll collaborate with global teams and clients, leveraging your language skills and sector knowledge. Frequent travel across the continent is a key part of the role. Responsibilities Accelerate AEC-sector sales growth across Europe: drive new logo acquisition and manage key accounts. Engage directly with architecture firms, engineering consultancies, and construction companies, with an emphasis on German-speaking clients. Become a sector champion within Igloo's commercial team-shaping European strategy and evangelising AEC use cases. Present immersive technology solutions that put Igloo at the heart of critical project planning, reviews, and delivery. Coordinate internally to deliver compelling demos and proposals tailored to client workflows. Travel regularly across Europe to foster relationships, support installations, attend events, and drive business forward. What You'll Bring Fluent German -essential for communication and client success. French language skills -highly desirable to extend reach into more European markets. Proven expertise in B2B sales within AEC or construction technology. You MUST be able to evidence your strong negotiation and closing skills. Existing network and deep understanding of AEC and built environment ecosystems. Experience with visualization technologies (BIM, CAD, VR/AR platforms) either as a user or sales professional. Strong consultative selling, negotiation, and presentation skills. A proactive, self-motivated approach: confident managing pipelines and closing deals independently. A passion for helping fast-scaling, innovative businesses grow globally. Nice to Have Hands-on experience in immersive or AV/VR technologies. History of selling complex, high-value technology solutions. What's in It for You Join Igloo Vision, an established yet agile market leader delivering cutting-edge immersive tech globally. Help shape Igloo's growing presence in European AEC markets. Drive strategic relationships within high-profile organisations reshaping infrastructure and design. Competitive salary, incentive structure, travel support-and the opportunity to make a real impact. We're excited to speak with an ambitious Sales Manager fluent in German (and ideally French), who thrives on travel and is ready to drive immersive technology innovation in architecture, engineering, and construction. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Aug 12, 2025
Full time
We are proud to be partnering with Igloo Vision to help secure their next EAC Sales Manager. If this sounds like you, please apply now! Why Igloo Vision Stands Out Igloo Vision are the Global leader in the shared immersive workspace technology, with over 12 years of innovation and clients across seven international offices (UK, US, Canada, Australia, Netherlands). They have delivered over 700 immersive projects and installations for elite organisations including Microsoft, Accenture, BP, PwC, and WarnerMedia. They are trusted by major AEC firms such as AtkinsRéalis, Lendlease, AECOM, and Skanska-helping deliver measurable results including reduced site travel, faster approvals, cost savings, and lower carbon emissions. Igloo's Core Engine software works effortlessly with standard industry tools-like BIM, CAD, Unity/Unreal, Matterport, PowerPoint, Excel-to power collaborative, data-rich shared environments in real time. And its True Perspective feature delivers automatically corrected, realistic visualisation-crucial for AEC professionals reviewing complex 3D and BIM models. Beyond functionality, Igloo recently became an official partner for the Innovate UK Immersive Tech Awards 2025 , showcasing its leadership and influence within the immersive technology ecosystem. Role Summary We are recruiting a Sales Manager - AEC to drive Igloo's ambitious expansion across Europe-especially in German-speaking markets. Working from London in a hybrid setup, you'll collaborate with global teams and clients, leveraging your language skills and sector knowledge. Frequent travel across the continent is a key part of the role. Responsibilities Accelerate AEC-sector sales growth across Europe: drive new logo acquisition and manage key accounts. Engage directly with architecture firms, engineering consultancies, and construction companies, with an emphasis on German-speaking clients. Become a sector champion within Igloo's commercial team-shaping European strategy and evangelising AEC use cases. Present immersive technology solutions that put Igloo at the heart of critical project planning, reviews, and delivery. Coordinate internally to deliver compelling demos and proposals tailored to client workflows. Travel regularly across Europe to foster relationships, support installations, attend events, and drive business forward. What You'll Bring Fluent German -essential for communication and client success. French language skills -highly desirable to extend reach into more European markets. Proven expertise in B2B sales within AEC or construction technology. You MUST be able to evidence your strong negotiation and closing skills. Existing network and deep understanding of AEC and built environment ecosystems. Experience with visualization technologies (BIM, CAD, VR/AR platforms) either as a user or sales professional. Strong consultative selling, negotiation, and presentation skills. A proactive, self-motivated approach: confident managing pipelines and closing deals independently. A passion for helping fast-scaling, innovative businesses grow globally. Nice to Have Hands-on experience in immersive or AV/VR technologies. History of selling complex, high-value technology solutions. What's in It for You Join Igloo Vision, an established yet agile market leader delivering cutting-edge immersive tech globally. Help shape Igloo's growing presence in European AEC markets. Drive strategic relationships within high-profile organisations reshaping infrastructure and design. Competitive salary, incentive structure, travel support-and the opportunity to make a real impact. We're excited to speak with an ambitious Sales Manager fluent in German (and ideally French), who thrives on travel and is ready to drive immersive technology innovation in architecture, engineering, and construction. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Language Matters Recruitment Consultants Ltd
Stockport, Cheshire
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders. This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently. Key Responsibilities: Managing day-to-day relationships with a portfolio of European clients Supporting clients through on-boarding, implementation, and ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and explain digital products Project Management skills, with the ability to manage multiple clients and priorities simultaneously Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial A proactive team player with a solutions-oriented mindset and strong attention to detail To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
Aug 09, 2025
Full time
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders. This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently. Key Responsibilities: Managing day-to-day relationships with a portfolio of European clients Supporting clients through on-boarding, implementation, and ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and explain digital products Project Management skills, with the ability to manage multiple clients and priorities simultaneously Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial A proactive team player with a solutions-oriented mindset and strong attention to detail To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.