The Internal Audit Manager will play a pivotal role in overseeing and improving internal audit processes within this company. Based on the outskirts of Oxford, this position requires a strong background in accounting and audit, coupled with a focus on compliance and risk management. Client Details This role is with a well-established organisation on the outskirts of Oxford, they are known for their commitment to innovation and operational excellence in their field. Description Lead the planning, delivery and reporting of internal audits, consulting engagements and internal controls testing across the global business. Ensure full end-to-end audit delivery in line with professional standards, presenting findings and agreeing remediation plans with management. Manage co-sourced and outsourced audit partners. Identify risks, recommend control enhancements, and help improve processes across the organisation. Conduct follow-up reviews to ensure agreed actions are implemented and controls operate effectively. Build strong working relationships with senior management, control owners and key stakeholders. Support Finance team to strengthen control environments and embed best practice. Prepare regular reports for senior leadership and governance committees. Lead or support key Internal Audit projects and contribute to the development of the annual audit plan. Assist with risk management activities and contribute to board-level reporting. Collaborate with external auditors and finance teams to help resolve audit findings. Profile A successful Internal Audit Manager should be a confident auditor with strong communication skills, the ability to challenge constructively, and the credibility to influence senior stakeholders. Experience and skills required: ACA, ACCA, CA or CIMA qualified (or equivalent). Solid post-qualified experience in internal or external audit. Strong written and verbal communication skills with excellent attention to detail. Good knowledge of IFRS, corporate governance principles, and global regulatory requirements. Strong analytical and problem-solving skills. Ability to identify control weaknesses and recommend practical improvements. Clear communicator able to present complex information effectively. Proactive, flexible and able to manage multiple priorities. Strong organisational and time-management skills. Ability to lead or coordinate other audit resources when required. Understanding of performance management principles. Familiarity with international accounting standards and willingness to learn new frameworks. Job Offer Competitive salary Hybrid working model for a better work-life balance. Opportunity to work in the thriving global business. Permanent role based in Oxford with room for professional growth. If you are ready to take the next step in your career, apply now for this Internal Audit Manager role and contribute to the success of a leading organisation.
Apr 02, 2026
Full time
The Internal Audit Manager will play a pivotal role in overseeing and improving internal audit processes within this company. Based on the outskirts of Oxford, this position requires a strong background in accounting and audit, coupled with a focus on compliance and risk management. Client Details This role is with a well-established organisation on the outskirts of Oxford, they are known for their commitment to innovation and operational excellence in their field. Description Lead the planning, delivery and reporting of internal audits, consulting engagements and internal controls testing across the global business. Ensure full end-to-end audit delivery in line with professional standards, presenting findings and agreeing remediation plans with management. Manage co-sourced and outsourced audit partners. Identify risks, recommend control enhancements, and help improve processes across the organisation. Conduct follow-up reviews to ensure agreed actions are implemented and controls operate effectively. Build strong working relationships with senior management, control owners and key stakeholders. Support Finance team to strengthen control environments and embed best practice. Prepare regular reports for senior leadership and governance committees. Lead or support key Internal Audit projects and contribute to the development of the annual audit plan. Assist with risk management activities and contribute to board-level reporting. Collaborate with external auditors and finance teams to help resolve audit findings. Profile A successful Internal Audit Manager should be a confident auditor with strong communication skills, the ability to challenge constructively, and the credibility to influence senior stakeholders. Experience and skills required: ACA, ACCA, CA or CIMA qualified (or equivalent). Solid post-qualified experience in internal or external audit. Strong written and verbal communication skills with excellent attention to detail. Good knowledge of IFRS, corporate governance principles, and global regulatory requirements. Strong analytical and problem-solving skills. Ability to identify control weaknesses and recommend practical improvements. Clear communicator able to present complex information effectively. Proactive, flexible and able to manage multiple priorities. Strong organisational and time-management skills. Ability to lead or coordinate other audit resources when required. Understanding of performance management principles. Familiarity with international accounting standards and willingness to learn new frameworks. Job Offer Competitive salary Hybrid working model for a better work-life balance. Opportunity to work in the thriving global business. Permanent role based in Oxford with room for professional growth. If you are ready to take the next step in your career, apply now for this Internal Audit Manager role and contribute to the success of a leading organisation.
VAT Manager, Top 100 Accountancy Firm Manchester £55,000 - £65,000 + Benefits + Bonus Do you enjoy delivering high-level VAT advisory work to a diverse client base? Want to step into a role where your advice genuinely shapes client decisions? Looking for a Manchester-based VAT role with strong Northern client exposure? Benefits: 25 days' holiday + birthday off Option to purchase up to 5 additional days' holiday Annual bonus (up to 10%) Pension scheme (5% employee, 5% employer) Company sick pay Enhanced parental pay WPA Health Cashplan Perkbox subscription Employee Assistance Programme Your new firm: Our client is a Top 100 accountancy firm with an excellent reputation across the North for providing high-quality tax and advisory services . Following a recent change within the VAT team , they are now looking to strengthen their Northern VAT capability. With an established client base across Manchester, Macclesfield and the wider North , the team works closely with businesses requiring complex and commercially focused VAT advice. Led by highly experienced tax leadership , this is an opportunity to join a growing VAT function with strong client relationships and genuine scope for progression . Your new role: As a VAT Manager , you'll take ownership of delivering technical VAT advisory work to a varied client base including owner-managed businesses, mid-market corporates and growing regional groups. You will work closely with senior tax specialists and Partners , advising on areas such as transactional VAT, international trade, partial exemption, property VAT and complex technical queries . This role offers strong exposure to advisory projects while also giving you the opportunity to build long-term client relationships and develop into a senior figure within the VAT team . Key responsibilities include: Delivering technical VAT advisory support across a broad client portfolio Managing complex VAT queries and advisory projects Supporting Partners with strategic VAT planning work Developing relationships with clients across the Northern region Identifying advisory opportunities within existing client relationships To be successful in this role, you'll need: Strong UK VAT advisory experience within practice ACA / ACCA / CTA qualified (or equivalent experience) Broad technical VAT knowledge across multiple sectors The ability to manage client relationships and deliver commercial advice Benefits: 25 days' holiday + birthday off Option to purchase up to 5 additional days' holiday Annual bonus (up to 10%) Pension scheme (5% employee, 5% employer) Company sick pay Enhanced parental pay WPA Health Cashplan Perkbox subscription Employee Assistance Programme Want to find out more? Drop an email to or call on As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 02, 2026
Full time
VAT Manager, Top 100 Accountancy Firm Manchester £55,000 - £65,000 + Benefits + Bonus Do you enjoy delivering high-level VAT advisory work to a diverse client base? Want to step into a role where your advice genuinely shapes client decisions? Looking for a Manchester-based VAT role with strong Northern client exposure? Benefits: 25 days' holiday + birthday off Option to purchase up to 5 additional days' holiday Annual bonus (up to 10%) Pension scheme (5% employee, 5% employer) Company sick pay Enhanced parental pay WPA Health Cashplan Perkbox subscription Employee Assistance Programme Your new firm: Our client is a Top 100 accountancy firm with an excellent reputation across the North for providing high-quality tax and advisory services . Following a recent change within the VAT team , they are now looking to strengthen their Northern VAT capability. With an established client base across Manchester, Macclesfield and the wider North , the team works closely with businesses requiring complex and commercially focused VAT advice. Led by highly experienced tax leadership , this is an opportunity to join a growing VAT function with strong client relationships and genuine scope for progression . Your new role: As a VAT Manager , you'll take ownership of delivering technical VAT advisory work to a varied client base including owner-managed businesses, mid-market corporates and growing regional groups. You will work closely with senior tax specialists and Partners , advising on areas such as transactional VAT, international trade, partial exemption, property VAT and complex technical queries . This role offers strong exposure to advisory projects while also giving you the opportunity to build long-term client relationships and develop into a senior figure within the VAT team . Key responsibilities include: Delivering technical VAT advisory support across a broad client portfolio Managing complex VAT queries and advisory projects Supporting Partners with strategic VAT planning work Developing relationships with clients across the Northern region Identifying advisory opportunities within existing client relationships To be successful in this role, you'll need: Strong UK VAT advisory experience within practice ACA / ACCA / CTA qualified (or equivalent experience) Broad technical VAT knowledge across multiple sectors The ability to manage client relationships and deliver commercial advice Benefits: 25 days' holiday + birthday off Option to purchase up to 5 additional days' holiday Annual bonus (up to 10%) Pension scheme (5% employee, 5% employer) Company sick pay Enhanced parental pay WPA Health Cashplan Perkbox subscription Employee Assistance Programme Want to find out more? Drop an email to or call on As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 6 - 8+ years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Apr 02, 2026
Full time
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 6 - 8+ years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Overview Akessa Healthcare is seeking to appoint a Consultant Neurologist to lead the development of outpatient Neurological services, as well as support the ongoing treatment and rehabilitation of our neuro and spinal patients. The appointment is based at two sites: the Royal Buckinghamshire Hospital in Aylesbury (outpatient and inpatient care) and The New Foscote Hospital in Banbury (outpatient clinics). The appointee will provide comprehensive care for private patients. A harmonious work pattern and flexible working options are supported to promote work-life balance. The successful candidate will have diary management support and appropriate secretarial assistance. As a senior colleague, the post-holder will work in close co-operation with, and support, other clinical, medical, professional and managerial colleagues to deliver high quality healthcare. Job responsibilities Lead on the development of Neuro-Spinal services. Deliver high-quality care for all patients and support the smooth running of the service. Support efficient management of resources and maintenance of short waiting lists for private and insured patients. Take ownership of performance against key performance indicators, ensuring high quality of care and clinical excellence. In collaboration with department leads, maintain and develop quality standards and improvement in line with relevant accreditation requirements. Provide on-site clinical expertise as needed, supporting MDTs as required. Ensure appropriate secretarial support and diary management for clinical work. Qualification requirements include: CCT in Neurology or Rehabilitation Medicine; Full GMC Registration; Inclusion in the GMC Specialist Register in Neurology or Rehabilitation Medicine; current NHS consultant post experience or equivalent; eligibility to register with private medical insurance companies (e.g., BUPA, AXA-PPP); ability to deliver the service without direct supervision. About us The Akessa Healthcare Group is managed and run by clinicians and values a diverse, skilled team. The New Foscote Hospital in Banbury has served the region for over 40 years with a >50 consultant base. The Royal Buckinghamshire Hospital in Aylesbury was established in 1832 and now operates under a professional management team with a strong care ethos. Significant ongoing investment includes refurbishment of wards and outpatient areas, radiology, and new operating theatres and endoscopy suites. The group emphasizes clinical excellence and staff welfare. We have over 50 consultants, all leaders in their fields, working with our nursing and support teams. The clinical outcomes are monitored to ensure high standards, and the organisation provides IT, governance and accounting support. All colleagues are encouraged to have an active voice in managing services. Additional details We are an employer committed to Disability Confident and Real Living Wage principles. Job Types: Full-time, Part-time. Person Specification Experience Currently employed, or has previously held substantive NHS consultant post. Qualifications CCT in Neurology or Rehabilitation Medicine Full GMC Registration Inclusion in the GMC Specialist Register in Neurology or Rehabilitation Medicine Currently employed, or has previously held substantive NHS consultant post Eligible to register with private medical insurance companies (BUPA, AXA-PPP etc) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Apr 02, 2026
Full time
Overview Akessa Healthcare is seeking to appoint a Consultant Neurologist to lead the development of outpatient Neurological services, as well as support the ongoing treatment and rehabilitation of our neuro and spinal patients. The appointment is based at two sites: the Royal Buckinghamshire Hospital in Aylesbury (outpatient and inpatient care) and The New Foscote Hospital in Banbury (outpatient clinics). The appointee will provide comprehensive care for private patients. A harmonious work pattern and flexible working options are supported to promote work-life balance. The successful candidate will have diary management support and appropriate secretarial assistance. As a senior colleague, the post-holder will work in close co-operation with, and support, other clinical, medical, professional and managerial colleagues to deliver high quality healthcare. Job responsibilities Lead on the development of Neuro-Spinal services. Deliver high-quality care for all patients and support the smooth running of the service. Support efficient management of resources and maintenance of short waiting lists for private and insured patients. Take ownership of performance against key performance indicators, ensuring high quality of care and clinical excellence. In collaboration with department leads, maintain and develop quality standards and improvement in line with relevant accreditation requirements. Provide on-site clinical expertise as needed, supporting MDTs as required. Ensure appropriate secretarial support and diary management for clinical work. Qualification requirements include: CCT in Neurology or Rehabilitation Medicine; Full GMC Registration; Inclusion in the GMC Specialist Register in Neurology or Rehabilitation Medicine; current NHS consultant post experience or equivalent; eligibility to register with private medical insurance companies (e.g., BUPA, AXA-PPP); ability to deliver the service without direct supervision. About us The Akessa Healthcare Group is managed and run by clinicians and values a diverse, skilled team. The New Foscote Hospital in Banbury has served the region for over 40 years with a >50 consultant base. The Royal Buckinghamshire Hospital in Aylesbury was established in 1832 and now operates under a professional management team with a strong care ethos. Significant ongoing investment includes refurbishment of wards and outpatient areas, radiology, and new operating theatres and endoscopy suites. The group emphasizes clinical excellence and staff welfare. We have over 50 consultants, all leaders in their fields, working with our nursing and support teams. The clinical outcomes are monitored to ensure high standards, and the organisation provides IT, governance and accounting support. All colleagues are encouraged to have an active voice in managing services. Additional details We are an employer committed to Disability Confident and Real Living Wage principles. Job Types: Full-time, Part-time. Person Specification Experience Currently employed, or has previously held substantive NHS consultant post. Qualifications CCT in Neurology or Rehabilitation Medicine Full GMC Registration Inclusion in the GMC Specialist Register in Neurology or Rehabilitation Medicine Currently employed, or has previously held substantive NHS consultant post Eligible to register with private medical insurance companies (BUPA, AXA-PPP etc) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Our Client is a recognised leader within their sector of specialist inks and this is a fantastic opportunity offering future advancement within the laboratory to more senior technical roles. Reporting to the Technical Manager, the main purpose of the role is to work as part of a laboratory based team on the support and maintenance of existing products, and on the development of new specialist products for Inkjet, Gravure, Flexo and Screen printing. You will also be expected to carry out evaluations of new materials, and a range of daily tasks in the laboratory as required. Key Accountabilities Safety Commitment - Ensuring the Safety of Self and Others. To help develop new products to the agreed specification and to agreed timelines. To carry out technical work and assist in problem solving for customer enquiries to an agreed standard. Maintain accurate laboratory records and communicate results in a clear and concise way. Qualifications and Experience At least two years' experience working in a laboratory environment - experience of Inkjet development would add value to the role. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. To apply for this vacancy fill in the form below. The following fields are required: Forename, Surname, Email, Contact Telephone, Preferred Contact Method, Attach CV (preferably in MS Word format).
Apr 02, 2026
Full time
Our Client is a recognised leader within their sector of specialist inks and this is a fantastic opportunity offering future advancement within the laboratory to more senior technical roles. Reporting to the Technical Manager, the main purpose of the role is to work as part of a laboratory based team on the support and maintenance of existing products, and on the development of new specialist products for Inkjet, Gravure, Flexo and Screen printing. You will also be expected to carry out evaluations of new materials, and a range of daily tasks in the laboratory as required. Key Accountabilities Safety Commitment - Ensuring the Safety of Self and Others. To help develop new products to the agreed specification and to agreed timelines. To carry out technical work and assist in problem solving for customer enquiries to an agreed standard. Maintain accurate laboratory records and communicate results in a clear and concise way. Qualifications and Experience At least two years' experience working in a laboratory environment - experience of Inkjet development would add value to the role. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. To apply for this vacancy fill in the form below. The following fields are required: Forename, Surname, Email, Contact Telephone, Preferred Contact Method, Attach CV (preferably in MS Word format).
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Contract Civic Recruitment Limited United Kingdom Posted On 09/03/2026 Job Information Work Experience 4-5 years City Carlton Province Leicestershire Postal Code 2615 Job Description 6 month contract role with a Local Authority Job Summary: Charnwood Borough Council is seeking a Repairs and Maintenance Team Leader to join their newly developed specialist Damp and Mould Team. The role involves carrying out surveys to identify damp and mould issues in council properties, specifying necessary works, and managing tasks through to completion using both in-house resources and external contractors. The ideal candidate will have strong technical knowledge of property maintenance, health and safety standards, and relevant legislation, and will work across site visits and office-based planning. Key Duties/Accountabilities (Sample): Conduct detailed damp and mould surveys in council properties. Specify all works required to address damp and mould issues and manage the completion of these works. Use in-house teams and external contractors effectively to ensure timely and quality delivery. Take Protimeter readings during visits and record humidity levels accurately. Ensure compliance with Awaab's Law and the Housing Health and Safety Rating System (HHSRS). Identify, diagnose, and recommend solutions for various damp and mould problems. Maintain accurate records and documentation for all inspections and works completed. Liaise with property managers, tenants, and contractors to coordinate works efficiently. Participate in a hybrid working pattern: 1 day in the office, 4 days on site. Skills/Experience: Proven experience in property maintenance with a focus on damp and mould remediation. Strong knowledge of Awaab's Law and HHSRS compliance requirements. Experience using Protimeter or similar humidity and moisture measuring tools. Ability to assess, diagnose, and recommend practical solutions for damp and mould issues. Strong organisational and project management skills to manage multiple works. Effective communication skills with colleagues, contractors, and tenants. Full UK driving licence and access to own vehicle for site visits. Health and safety awareness relevant to working on residential properties. Additional Information: Full UK driving licence and access to own vehicle for site visits. £25 per hour umbrella and 45p per mile mileage available. Location: Southfield Road, Loughborough, Leicestershire, LE11 2TU, UK. Work Pattern: 1 day in the office, 4 days on site.
Apr 02, 2026
Full time
Contract Civic Recruitment Limited United Kingdom Posted On 09/03/2026 Job Information Work Experience 4-5 years City Carlton Province Leicestershire Postal Code 2615 Job Description 6 month contract role with a Local Authority Job Summary: Charnwood Borough Council is seeking a Repairs and Maintenance Team Leader to join their newly developed specialist Damp and Mould Team. The role involves carrying out surveys to identify damp and mould issues in council properties, specifying necessary works, and managing tasks through to completion using both in-house resources and external contractors. The ideal candidate will have strong technical knowledge of property maintenance, health and safety standards, and relevant legislation, and will work across site visits and office-based planning. Key Duties/Accountabilities (Sample): Conduct detailed damp and mould surveys in council properties. Specify all works required to address damp and mould issues and manage the completion of these works. Use in-house teams and external contractors effectively to ensure timely and quality delivery. Take Protimeter readings during visits and record humidity levels accurately. Ensure compliance with Awaab's Law and the Housing Health and Safety Rating System (HHSRS). Identify, diagnose, and recommend solutions for various damp and mould problems. Maintain accurate records and documentation for all inspections and works completed. Liaise with property managers, tenants, and contractors to coordinate works efficiently. Participate in a hybrid working pattern: 1 day in the office, 4 days on site. Skills/Experience: Proven experience in property maintenance with a focus on damp and mould remediation. Strong knowledge of Awaab's Law and HHSRS compliance requirements. Experience using Protimeter or similar humidity and moisture measuring tools. Ability to assess, diagnose, and recommend practical solutions for damp and mould issues. Strong organisational and project management skills to manage multiple works. Effective communication skills with colleagues, contractors, and tenants. Full UK driving licence and access to own vehicle for site visits. Health and safety awareness relevant to working on residential properties. Additional Information: Full UK driving licence and access to own vehicle for site visits. £25 per hour umbrella and 45p per mile mileage available. Location: Southfield Road, Loughborough, Leicestershire, LE11 2TU, UK. Work Pattern: 1 day in the office, 4 days on site.
VitalSource , is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Step into a high-impact role with the Customer Success team, where you won't just support customers - you'll shape their success. As a trusted advisor and strategic partner, you'll drive satisfaction, retention, and growth by deeply understanding customer goals and helping them unlock the full value of our solutions. We're looking for a dynamic Customer Success Manager who excels at building lasting relationships, leading seamless onboarding experiences, and turning engagement into long-term impact. If you're energized by creating measurable success and making a difference for every customer you serve, this is your opportunity to lead from the front. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Preferred Skills: Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer: Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Apr 02, 2026
Full time
VitalSource , is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Step into a high-impact role with the Customer Success team, where you won't just support customers - you'll shape their success. As a trusted advisor and strategic partner, you'll drive satisfaction, retention, and growth by deeply understanding customer goals and helping them unlock the full value of our solutions. We're looking for a dynamic Customer Success Manager who excels at building lasting relationships, leading seamless onboarding experiences, and turning engagement into long-term impact. If you're energized by creating measurable success and making a difference for every customer you serve, this is your opportunity to lead from the front. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Preferred Skills: Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer: Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Your new company Our client is a leading global professional services firm with more than 10,000 professionals across 40+ countries. Renowned for its entrepreneurial spirit and hands-on approach, this global consulting firm helps businesses navigate complex challenges and unlock value. The Transfer Pricing team is part of a dynamic, fast-growing global tax practice that works across borders to deliver innovative, practical solutions to multinational clients. Your new role As a Transfer Pricing Assistant Manager, you will support a wide range of clients in developing and implementing transfer pricing strategies that align with their global business operations and comply with international tax regulations. Your responsibilities will include: Conducting detailed economic and financial analyses, including intellectual property valuations, intercompany pricing, and debt capacity assessments Preparing and reviewing transfer pricing documentation and reports Supporting clients with transfer pricing planning, compliance, and controversy matters Collaborating with cross-functional teams across tax, legal, and finance disciplines Assisting in the development of proposals and client presentations Mentoring junior team members and contributing to a collaborative team culture What you'll need to succeed A strong academic background in economics, finance, accounting, or a related field (Bachelor's degree required; advanced degree or professional qualification such as ACA, CTA, CFA, or equivalent is a plus) At least 3 years of experience in transfer pricing or international tax within a professional services or consulting environment Strong analytical and quantitative skills, with proficiency in Excel and financial modelling Excellent written and verbal communication skills A proactive, entrepreneurial mindset with a passion for solving complex problems What you'll get in return A competitive salary and performance-based bonus Access to top-tier training and development opportunities A collaborative, inclusive culture that values integrity, quality, and innovation Flexible working arrangements and a strong focus on work-life balance Opportunities to work on high-impact international projects A clear path for career progression in a growing global firm What you need to do now If you're interested in this Transfer Pricing Assistant Manager role, click 'apply now' to forward an up-to-date copy of your CV, or call Yasmin Vart on to discuss it in more detail.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 02, 2026
Full time
Your new company Our client is a leading global professional services firm with more than 10,000 professionals across 40+ countries. Renowned for its entrepreneurial spirit and hands-on approach, this global consulting firm helps businesses navigate complex challenges and unlock value. The Transfer Pricing team is part of a dynamic, fast-growing global tax practice that works across borders to deliver innovative, practical solutions to multinational clients. Your new role As a Transfer Pricing Assistant Manager, you will support a wide range of clients in developing and implementing transfer pricing strategies that align with their global business operations and comply with international tax regulations. Your responsibilities will include: Conducting detailed economic and financial analyses, including intellectual property valuations, intercompany pricing, and debt capacity assessments Preparing and reviewing transfer pricing documentation and reports Supporting clients with transfer pricing planning, compliance, and controversy matters Collaborating with cross-functional teams across tax, legal, and finance disciplines Assisting in the development of proposals and client presentations Mentoring junior team members and contributing to a collaborative team culture What you'll need to succeed A strong academic background in economics, finance, accounting, or a related field (Bachelor's degree required; advanced degree or professional qualification such as ACA, CTA, CFA, or equivalent is a plus) At least 3 years of experience in transfer pricing or international tax within a professional services or consulting environment Strong analytical and quantitative skills, with proficiency in Excel and financial modelling Excellent written and verbal communication skills A proactive, entrepreneurial mindset with a passion for solving complex problems What you'll get in return A competitive salary and performance-based bonus Access to top-tier training and development opportunities A collaborative, inclusive culture that values integrity, quality, and innovation Flexible working arrangements and a strong focus on work-life balance Opportunities to work on high-impact international projects A clear path for career progression in a growing global firm What you need to do now If you're interested in this Transfer Pricing Assistant Manager role, click 'apply now' to forward an up-to-date copy of your CV, or call Yasmin Vart on to discuss it in more detail.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your work will change lives. Including your own. Please note: Our offices will be closed for our annual winter break from December 22, 2025, to January 2, 2026. Our response to your application will be delayed. The Impact You'll Make Recursion is leading an era of autonomous science - an adaptable system where AI agents navigate the complexity of biology and chemistry to discover medicines faster and better. As the Staff Product Manager for Agentic Systems, you will define the technical and scientific capabilities required for our next suite of capabilities. You will sit at the intersection of our massive proprietary data generation engine and our cutting-edge AI models, building the "nervous system" that allows agents to reason, plan, and execute experiments in our automated labs. This role is not about maintaining a static roadmap; it is about navigating the frontier of a rapidly evolving field. You will partner with engineering leadership to solve a critical challenge: How do we prioritize the next autonomous science capabilities with the most impact on our drug discovery pipeline, while the definition of "best practices" for AI agents changes monthly? You will balance the need for durable, scalable orchestration infrastructure with the critical need for cycles of experimentation, ensuring we learn fast, validate agent architectures, and avoid cementing solutions before we understand the problem space. In this role, you will: Define the Architecture for Autonomy: Partner with engineering leadership to scope and build the systems that connect our in silico models (the "brain") with our physical automated labs (the "body"), enabling closed-loop, autonomous discovery. Drive Hypothesis-Driven Product Development: Lead cycles of experimentation to test different agentic frameworks. You will embrace ambiguity, helping the team decide when to build durable shared services and when to build rapid, throw-away prototypes to learn what works. Operate as a Translator: Bridge the gap between "wet lab" realities and "dry lab" possibilities. You will translate the needs of drug discovery programs into technical requirements for agent reasoning, ensuring our systems optimize for information gain rather than just volume. Evangelize the "Human-in-the-loop" Evolution: Work with scientific stakeholders to define interfaces where humans review, validate, and shape agent reasoning, ensuring our scientists evolve from "operators" to "architects" of discovery. The Team You'll Join You will join a cross-functional team of software engineers, data scientists, and AI/ML scientists who build the technical bedrock that enables autonomous science, including agent orchestration, guardrails, and the connectivity between our digital and physical assets. You will collaborate closely with the Discovery teams (the users of these agents), the AI Research teams (who build cutting-edge models), and our automated biology and chemistry lab teams (who generate the data that feeds into the models). The Experience You'll Need Navigating Ambiguity in Technical Products: 5+ years of product management experience, with a focus on platform, infrastructure, or AI/ML products where the technical solution was not immediately obvious. Experimentation-First Mindset: A proven track record of managing products through rapid prototyping cycles. You understand the difference between "building to last" and "building to learn," and you know when to apply each strategy. Technical Fluency in Modern AI: While you don't need to be an engineer, you must be fluent in the concepts of LLMs, agentic workflows, APIs, and modern data infrastructure. You can hold your own in a debate about orchestration architectures. Systems Thinking: The ability to visualize complex ecosystems. You can see how a change in a lab protocol impacts an agent's decision-making ability three steps downstream. Communication & Influence: Strong written and oral skills to align diverse stakeholders (PhDs in Biology, Robotics Engineers, AI Researchers) around a unified technical vision. Working Location & Compensation: This is an office-based, hybrid position at one of our office in London. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 - £98,700 . You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine-learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn . Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.
Apr 01, 2026
Full time
Your work will change lives. Including your own. Please note: Our offices will be closed for our annual winter break from December 22, 2025, to January 2, 2026. Our response to your application will be delayed. The Impact You'll Make Recursion is leading an era of autonomous science - an adaptable system where AI agents navigate the complexity of biology and chemistry to discover medicines faster and better. As the Staff Product Manager for Agentic Systems, you will define the technical and scientific capabilities required for our next suite of capabilities. You will sit at the intersection of our massive proprietary data generation engine and our cutting-edge AI models, building the "nervous system" that allows agents to reason, plan, and execute experiments in our automated labs. This role is not about maintaining a static roadmap; it is about navigating the frontier of a rapidly evolving field. You will partner with engineering leadership to solve a critical challenge: How do we prioritize the next autonomous science capabilities with the most impact on our drug discovery pipeline, while the definition of "best practices" for AI agents changes monthly? You will balance the need for durable, scalable orchestration infrastructure with the critical need for cycles of experimentation, ensuring we learn fast, validate agent architectures, and avoid cementing solutions before we understand the problem space. In this role, you will: Define the Architecture for Autonomy: Partner with engineering leadership to scope and build the systems that connect our in silico models (the "brain") with our physical automated labs (the "body"), enabling closed-loop, autonomous discovery. Drive Hypothesis-Driven Product Development: Lead cycles of experimentation to test different agentic frameworks. You will embrace ambiguity, helping the team decide when to build durable shared services and when to build rapid, throw-away prototypes to learn what works. Operate as a Translator: Bridge the gap between "wet lab" realities and "dry lab" possibilities. You will translate the needs of drug discovery programs into technical requirements for agent reasoning, ensuring our systems optimize for information gain rather than just volume. Evangelize the "Human-in-the-loop" Evolution: Work with scientific stakeholders to define interfaces where humans review, validate, and shape agent reasoning, ensuring our scientists evolve from "operators" to "architects" of discovery. The Team You'll Join You will join a cross-functional team of software engineers, data scientists, and AI/ML scientists who build the technical bedrock that enables autonomous science, including agent orchestration, guardrails, and the connectivity between our digital and physical assets. You will collaborate closely with the Discovery teams (the users of these agents), the AI Research teams (who build cutting-edge models), and our automated biology and chemistry lab teams (who generate the data that feeds into the models). The Experience You'll Need Navigating Ambiguity in Technical Products: 5+ years of product management experience, with a focus on platform, infrastructure, or AI/ML products where the technical solution was not immediately obvious. Experimentation-First Mindset: A proven track record of managing products through rapid prototyping cycles. You understand the difference between "building to last" and "building to learn," and you know when to apply each strategy. Technical Fluency in Modern AI: While you don't need to be an engineer, you must be fluent in the concepts of LLMs, agentic workflows, APIs, and modern data infrastructure. You can hold your own in a debate about orchestration architectures. Systems Thinking: The ability to visualize complex ecosystems. You can see how a change in a lab protocol impacts an agent's decision-making ability three steps downstream. Communication & Influence: Strong written and oral skills to align diverse stakeholders (PhDs in Biology, Robotics Engineers, AI Researchers) around a unified technical vision. Working Location & Compensation: This is an office-based, hybrid position at one of our office in London. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 - £98,700 . You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine-learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn . Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.
Your work will change lives. Including your own. Please note: Our offices will be closed for our annual winter break from December 22, 2025, to January 2, 2026. Our response to your application will be delayed. The Impact You'll Make Recursion is leading an era of autonomous science - an adaptable system where AI agents navigate the complexity of biology and chemistry to discover medicines faster and better. As the Staff Product Manager for Agentic Systems, you will define the technical and scientific capabilities required for our next suite of capabilities. You will sit at the intersection of our massive proprietary data generation engine and our cutting edge AI models, building the "nervous system" that allows agents to reason, plan, and execute experiments in our automated labs. This role is not about maintaining a static roadmap; it is about navigating the frontier of a rapidly evolving field. You will partner with engineering leadership to solve a critical challenge: how do we prioritize the next autonomous science capabilities with the most impact on our drug discovery pipeline, while the definition of "best practices" for AI agents changes monthly? You will balance the need for durable, scalable orchestration infrastructure with the critical need for cycles of experimentation, ensuring we learn fast, validate agent architectures, and avoid cementing solutions before we understand the problem space. In this role, you will: Define the Architecture for Autonomy: Partner with engineering leadership to scope and build the systems that connect our in silico models (the "brain") with our physical automated labs (the "body"), enabling closed loop, autonomous discovery. Drive Hypothesis-Driven Product Development: Lead cycles of experimentation to test different agentic frameworks. You will embrace ambiguity, helping the team decide when to build durable shared services and when to build rapid, throw away prototypes to learn what works. Operate as a Translator: Bridge the gap between "wet lab" realities and "dry lab" possibilities. You will translate the needs of drug discovery programs into technical requirements for agent reasoning, ensuring our systems optimize for information gain rather than just volume. Evangelize the "Human in the loop" Evolution: Work with scientific stakeholders to define interfaces where humans review, validate, and shape agent reasoning, ensuring our scientists evolve from "operators" to "architects" of discovery. The Team You'll Join You will join a cross functional team of software engineers, data scientists, and AI/ML scientists who build the technical bedrock that enables autonomous science, including agent orchestration, guardrails, and the connectivity between our digital and physical assets. You will collaborate closely with the Discovery teams (the users of these agents), the AI Research teams (who build cutting edge models), and our automated biology and chemistry lab teams (who generate the data that feeds into the models). The Experience You'll Need Navigating Ambiguity in Technical Products: 5+ years of product management experience, with a focus on platform, infrastructure, or AI/ML products where the technical solution was not immediately obvious. Experimentation-First Mindset: A proven track record of managing products through rapid prototyping cycles. You understand the difference between "building to last" and "building to learn," and you know when to apply each strategy. Technical Fluency in Modern AI: While you don't need to be an engineer, you must be fluent in the concepts of LLMs, agentic workflows, APIs, and modern data infrastructure. You can hold your own in a debate about orchestration architectures. Systems Thinking: The ability to visualize complex ecosystems. You can see how a change in a lab protocol impacts an agent's decision making ability three steps downstream. Communication & Influence: Strong written and oral skills to align diverse stakeholders (PhDs in Biology, Robotics Engineers, AI Researchers) around a unified technical vision. Working Location & Compensation This is an office based, hybrid position at one of our offices in London. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 - £98,700. You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine-learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn. Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Apr 01, 2026
Full time
Your work will change lives. Including your own. Please note: Our offices will be closed for our annual winter break from December 22, 2025, to January 2, 2026. Our response to your application will be delayed. The Impact You'll Make Recursion is leading an era of autonomous science - an adaptable system where AI agents navigate the complexity of biology and chemistry to discover medicines faster and better. As the Staff Product Manager for Agentic Systems, you will define the technical and scientific capabilities required for our next suite of capabilities. You will sit at the intersection of our massive proprietary data generation engine and our cutting edge AI models, building the "nervous system" that allows agents to reason, plan, and execute experiments in our automated labs. This role is not about maintaining a static roadmap; it is about navigating the frontier of a rapidly evolving field. You will partner with engineering leadership to solve a critical challenge: how do we prioritize the next autonomous science capabilities with the most impact on our drug discovery pipeline, while the definition of "best practices" for AI agents changes monthly? You will balance the need for durable, scalable orchestration infrastructure with the critical need for cycles of experimentation, ensuring we learn fast, validate agent architectures, and avoid cementing solutions before we understand the problem space. In this role, you will: Define the Architecture for Autonomy: Partner with engineering leadership to scope and build the systems that connect our in silico models (the "brain") with our physical automated labs (the "body"), enabling closed loop, autonomous discovery. Drive Hypothesis-Driven Product Development: Lead cycles of experimentation to test different agentic frameworks. You will embrace ambiguity, helping the team decide when to build durable shared services and when to build rapid, throw away prototypes to learn what works. Operate as a Translator: Bridge the gap between "wet lab" realities and "dry lab" possibilities. You will translate the needs of drug discovery programs into technical requirements for agent reasoning, ensuring our systems optimize for information gain rather than just volume. Evangelize the "Human in the loop" Evolution: Work with scientific stakeholders to define interfaces where humans review, validate, and shape agent reasoning, ensuring our scientists evolve from "operators" to "architects" of discovery. The Team You'll Join You will join a cross functional team of software engineers, data scientists, and AI/ML scientists who build the technical bedrock that enables autonomous science, including agent orchestration, guardrails, and the connectivity between our digital and physical assets. You will collaborate closely with the Discovery teams (the users of these agents), the AI Research teams (who build cutting edge models), and our automated biology and chemistry lab teams (who generate the data that feeds into the models). The Experience You'll Need Navigating Ambiguity in Technical Products: 5+ years of product management experience, with a focus on platform, infrastructure, or AI/ML products where the technical solution was not immediately obvious. Experimentation-First Mindset: A proven track record of managing products through rapid prototyping cycles. You understand the difference between "building to last" and "building to learn," and you know when to apply each strategy. Technical Fluency in Modern AI: While you don't need to be an engineer, you must be fluent in the concepts of LLMs, agentic workflows, APIs, and modern data infrastructure. You can hold your own in a debate about orchestration architectures. Systems Thinking: The ability to visualize complex ecosystems. You can see how a change in a lab protocol impacts an agent's decision making ability three steps downstream. Communication & Influence: Strong written and oral skills to align diverse stakeholders (PhDs in Biology, Robotics Engineers, AI Researchers) around a unified technical vision. Working Location & Compensation This is an office based, hybrid position at one of our offices in London. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 - £98,700. You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine-learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn. Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.At QIAGEN, every day is an opportunity to make a real-life impact.Join us, grow with us, and together, let's shape the future of biological discovery.Position DescriptionWe are looking for a Regional Business Manager to lead the commercial performance and market expansion of our QIAstat Dx syndromic testing portfolio across the UK & Ireland. In this role, you will own regional strategy, revenue delivery, team and partner collaboration, and cross-functional execution to bring impactful testing solutions to healthcare providers and patients.Your Tasks: Develop and implement the regional business strategy for the QIAstat-Dx portfolio, aligned with global and EMEA priorities. Act as regional product and market expert for syndromic testing and molecular diagnostics. Own regional sales performance, driving instrument placements, menu utilisation and recurring consumables growth creating tactical plans to accelerate adoption within key accounts, networks, and strategic customers. Identify and drive market expansion opportunities, including new clinical applications and healthcare networks. Develop regional sales teams and partner/distributor networks to ensure high performance and compliance. Support complex sales engagements, evaluations, tenders, and strategic customer discussions. Provide accurate forecasting, business insights and market intelligence to support strategic decision-making. Build strong relationships with key stakeholders including laboratory leaders, KOLs, clinicians, procurement bodies and healthcare networks. Collaborate with Marketing, Medical Affairs, Product Management, and other functions to execute campaigns and initiatives.Your Profile: A degree in Life Sciences, Microbiology, Biomedical Sciences or a related field (advanced degree is an advantage). 5+ years of commercial experience in molecular diagnostics, infectious diseases or related healthcare markets. Proven success with syndromic testing or cartridge based/ multiplex molecular diagnostic solutions. Experience managing regional businesses, sales teams or key accounts within the UK & Ireland healthcare ecosystem. Strong understanding of procurement pathways, reimbursement structures and laboratory networks. A results driven commercial mindset, strong communication skills and the ability to work effectively in a matrix environment. Based in the UK with the availability and willingness to travel across the UK & Ireland as required (minimum 50%). What we offer Attractive pension Private Healthcare and Dentalcare Gym membership contribution A range of retail discounts and offers Enhanced maternity package Flexible working options Bonus/commission 25 days annual leave (potential to increase linked to service) Employee Assistance Program and internal QIAGEN communities Hybrid work (conditional to your role)Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.We inspire with our leadership and make an impact with our actions.We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
Apr 01, 2026
Full time
Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.At QIAGEN, every day is an opportunity to make a real-life impact.Join us, grow with us, and together, let's shape the future of biological discovery.Position DescriptionWe are looking for a Regional Business Manager to lead the commercial performance and market expansion of our QIAstat Dx syndromic testing portfolio across the UK & Ireland. In this role, you will own regional strategy, revenue delivery, team and partner collaboration, and cross-functional execution to bring impactful testing solutions to healthcare providers and patients.Your Tasks: Develop and implement the regional business strategy for the QIAstat-Dx portfolio, aligned with global and EMEA priorities. Act as regional product and market expert for syndromic testing and molecular diagnostics. Own regional sales performance, driving instrument placements, menu utilisation and recurring consumables growth creating tactical plans to accelerate adoption within key accounts, networks, and strategic customers. Identify and drive market expansion opportunities, including new clinical applications and healthcare networks. Develop regional sales teams and partner/distributor networks to ensure high performance and compliance. Support complex sales engagements, evaluations, tenders, and strategic customer discussions. Provide accurate forecasting, business insights and market intelligence to support strategic decision-making. Build strong relationships with key stakeholders including laboratory leaders, KOLs, clinicians, procurement bodies and healthcare networks. Collaborate with Marketing, Medical Affairs, Product Management, and other functions to execute campaigns and initiatives.Your Profile: A degree in Life Sciences, Microbiology, Biomedical Sciences or a related field (advanced degree is an advantage). 5+ years of commercial experience in molecular diagnostics, infectious diseases or related healthcare markets. Proven success with syndromic testing or cartridge based/ multiplex molecular diagnostic solutions. Experience managing regional businesses, sales teams or key accounts within the UK & Ireland healthcare ecosystem. Strong understanding of procurement pathways, reimbursement structures and laboratory networks. A results driven commercial mindset, strong communication skills and the ability to work effectively in a matrix environment. Based in the UK with the availability and willingness to travel across the UK & Ireland as required (minimum 50%). What we offer Attractive pension Private Healthcare and Dentalcare Gym membership contribution A range of retail discounts and offers Enhanced maternity package Flexible working options Bonus/commission 25 days annual leave (potential to increase linked to service) Employee Assistance Program and internal QIAGEN communities Hybrid work (conditional to your role)Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.We inspire with our leadership and make an impact with our actions.We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at. onLinkedIn,Facebook,Instagram,XandYouTube. Job Description This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations. Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Differentiate AbbVie's value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance. Driving a personal auto or company car or truck, or a powered piece of material handling equipment. Qualifications Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Proactively identifies customer style / behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes. Operates effectively in a matrix environment. Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries). An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Valid driver's license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Key Stakeholders External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan. Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible toparticipatein our short-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company's sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: What AbbVie Has to Offer Our work can-and does-have a tangible, lasting impact on millions of people. But it's not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.
Apr 01, 2026
Full time
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at. onLinkedIn,Facebook,Instagram,XandYouTube. Job Description This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations. Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Differentiate AbbVie's value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance. Driving a personal auto or company car or truck, or a powered piece of material handling equipment. Qualifications Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Proactively identifies customer style / behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes. Operates effectively in a matrix environment. Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries). An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Valid driver's license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Key Stakeholders External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan. Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible toparticipatein our short-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company's sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: What AbbVie Has to Offer Our work can-and does-have a tangible, lasting impact on millions of people. But it's not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Apr 01, 2026
Full time
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Are you an experienced commercial finance professional with a flair for FP&A and an inquisitive mind? Our client, a dynamic services company based in Cheshire, is looking for a Permanent FP&A Manager to join their team. With a focus on commercial finance and decision support, you'll play a crucial role in steering financial planning, enhancing reporting accuracy, and driving strategic insights. This is a fantastic opportunity to contribute to a well-established organisation that values innovation, collaboration, and professional growth. Key Responsibilities: Lead the design, development, and delivery of high-quality financial and operational reports to support strategic decision-making. Ensure the accuracy, consistency, and timeliness of all reporting outputs, maintaining high compliance standards. Partner with finance, commercial, and operational teams to gather insights and provide meaningful financial analyses. Analyse complex data sets related to cash management, capital expenditure, and operating working capital, delivering actionable insights. Support budgeting, forecasting, and planning activities with accurate data and robust analysis. Oversight and mentorship of a small team, fostering a collaborative and skilled finance team environment. Ensure all reporting complies with relevant accounting standards and regulatory requirements. Identify opportunities to improve reporting efficiency across the organisation. Candidate Profile: Significant experience in financial reporting, FP&A, or business intelligence, with a strong background in budgeting and forecasting. Proficient in Power BI would advantageous, with strong analytical skills and a high attention to detail. Knowledge of operating working capital management and cash flow best practices. Excellent communication skills and ability to present complex data to a variety of stakeholders. Experience leading or mentoring a reporting or analytics team. Professional qualifications ACCA/CIMA/ACA essential. Adaptable, proactive, and comfortable working within a busy, hybrid environment. In return, you will enjoy a competitive salary package, flexible hybrid working options, and the chance to work within a collaborative and forward-thinking company. If you're ready to make an impact with your expertise in FP&A,budgeting, cashflow forecasting, and team management, we would love to hear from you. Don't miss this opportunity to advance your career in a supportive and innovative environment apply now and take the next step in your professional journey.
Apr 01, 2026
Full time
Are you an experienced commercial finance professional with a flair for FP&A and an inquisitive mind? Our client, a dynamic services company based in Cheshire, is looking for a Permanent FP&A Manager to join their team. With a focus on commercial finance and decision support, you'll play a crucial role in steering financial planning, enhancing reporting accuracy, and driving strategic insights. This is a fantastic opportunity to contribute to a well-established organisation that values innovation, collaboration, and professional growth. Key Responsibilities: Lead the design, development, and delivery of high-quality financial and operational reports to support strategic decision-making. Ensure the accuracy, consistency, and timeliness of all reporting outputs, maintaining high compliance standards. Partner with finance, commercial, and operational teams to gather insights and provide meaningful financial analyses. Analyse complex data sets related to cash management, capital expenditure, and operating working capital, delivering actionable insights. Support budgeting, forecasting, and planning activities with accurate data and robust analysis. Oversight and mentorship of a small team, fostering a collaborative and skilled finance team environment. Ensure all reporting complies with relevant accounting standards and regulatory requirements. Identify opportunities to improve reporting efficiency across the organisation. Candidate Profile: Significant experience in financial reporting, FP&A, or business intelligence, with a strong background in budgeting and forecasting. Proficient in Power BI would advantageous, with strong analytical skills and a high attention to detail. Knowledge of operating working capital management and cash flow best practices. Excellent communication skills and ability to present complex data to a variety of stakeholders. Experience leading or mentoring a reporting or analytics team. Professional qualifications ACCA/CIMA/ACA essential. Adaptable, proactive, and comfortable working within a busy, hybrid environment. In return, you will enjoy a competitive salary package, flexible hybrid working options, and the chance to work within a collaborative and forward-thinking company. If you're ready to make an impact with your expertise in FP&A,budgeting, cashflow forecasting, and team management, we would love to hear from you. Don't miss this opportunity to advance your career in a supportive and innovative environment apply now and take the next step in your professional journey.
This is a great opportunity for an ambitious Audit Assistant Manager to join a respected regional firm known for its hands on partners, strong development culture, and high quality client base. You'll lead sections of audit engagements, review junior work, manage client communication, and support managers and partners across a varied audit portfolio. Client Details Our client is an established independent accountancy firm with a strong reputation across the region for delivering high quality audit, accounts, and advisory services to owner managed and entrepreneurial businesses. They blend traditional values with a modern, forward thinking approach, offering a friendly, relationship driven culture supported by approachable partners, strong technical resources, and up to date cloud based systems. Description You'll play a key role in supporting the delivery of audit services across a diverse portfolio of SMEs, group structures, and fast growing regional businesses. The role involves leading audit fieldwork, reviewing work prepared by juniors, assisting with planning and completion stages, and being a direct point of contact for clients. You'll work closely with audit managers and partners, contribute to technical development, and support the strengthening of the audit function as the firm continues to grow. Key Responsibilities Lead audit fieldwork on a range of SME and group audits Review work completed by juniors and provide constructive feedback Support planning, risk assessment, and testing processes Prepare working papers and assist with audit completion Handle client queries and build strong working relationships Liaise with managers and partners throughout the audit process Ensure compliance with audit standards and internal quality procedures Support the training and development of junior team members Contribute to continuous improvement and team initiatives Profile A successful Audit Assistant Manager should have: ACA/ACCA part qualified, finalist, or fully qualified Strong audit experience within an accountancy practice Confident leading fieldwork and reviewing junior work Good communicator with strong client facing skills Organised, detail driven, and proactive in approach Enjoys working as part of a collaborative, supportive team Comfortable commuting to the Manchester office Job Offer £48,000+ DOE Flexible working options Early finish Fridays Clear progression toward Audit Manager Regular salary reviews Pension scheme Supportive environment with hands on mentoring Modern office with a friendly, collaborative culture Opportunities to develop across audit, advisory, and client facing work
Apr 01, 2026
Full time
This is a great opportunity for an ambitious Audit Assistant Manager to join a respected regional firm known for its hands on partners, strong development culture, and high quality client base. You'll lead sections of audit engagements, review junior work, manage client communication, and support managers and partners across a varied audit portfolio. Client Details Our client is an established independent accountancy firm with a strong reputation across the region for delivering high quality audit, accounts, and advisory services to owner managed and entrepreneurial businesses. They blend traditional values with a modern, forward thinking approach, offering a friendly, relationship driven culture supported by approachable partners, strong technical resources, and up to date cloud based systems. Description You'll play a key role in supporting the delivery of audit services across a diverse portfolio of SMEs, group structures, and fast growing regional businesses. The role involves leading audit fieldwork, reviewing work prepared by juniors, assisting with planning and completion stages, and being a direct point of contact for clients. You'll work closely with audit managers and partners, contribute to technical development, and support the strengthening of the audit function as the firm continues to grow. Key Responsibilities Lead audit fieldwork on a range of SME and group audits Review work completed by juniors and provide constructive feedback Support planning, risk assessment, and testing processes Prepare working papers and assist with audit completion Handle client queries and build strong working relationships Liaise with managers and partners throughout the audit process Ensure compliance with audit standards and internal quality procedures Support the training and development of junior team members Contribute to continuous improvement and team initiatives Profile A successful Audit Assistant Manager should have: ACA/ACCA part qualified, finalist, or fully qualified Strong audit experience within an accountancy practice Confident leading fieldwork and reviewing junior work Good communicator with strong client facing skills Organised, detail driven, and proactive in approach Enjoys working as part of a collaborative, supportive team Comfortable commuting to the Manchester office Job Offer £48,000+ DOE Flexible working options Early finish Fridays Clear progression toward Audit Manager Regular salary reviews Pension scheme Supportive environment with hands on mentoring Modern office with a friendly, collaborative culture Opportunities to develop across audit, advisory, and client facing work
Client Manager - Accountancy Practice Location: Nantwich, Cheshire Salary: £45,000 - £51,000 + excellent benefits Client Manager - Leadership Opportunity in a Growing Accountancy Practice A highly regarded and growing accountancy practice is seeking an experienced Client Manager to join its expanding team in Nantwich. This is a fantastic opportunity for a qualified ACA / ACCA accountant from a mid to large accountancy firm who is looking to step into a client-facing leadership role with responsibility for managing a client portfolio, leading a team of accountants, and delivering high-quality advisory services. The role is ideal for a strong people manager who enjoys mentoring and developing staff, building strong client relationships, and contributing to the growth and success of a progressive accountancy practice. Key Responsibilities Manage a portfolio of SME and owner-managed business clients across a variety of sectors. Oversee the preparation and review of statutory accounts, management accounts, and financial statements. Deliver high-quality client relationship management and advisory services. Ensure compliance with UK GAAP, statutory reporting requirements, and tax legislation. Act as a trusted advisor to clients, supporting business growth and financial decision making. Provide strong leadership and people management to a team of accountants and trainees - 4 currently. Review work prepared by junior staff including accounts preparation, tax computations, and financial reporting. Offer technical guidance, mentoring, and coaching to support professional development. Foster a culture of continuous learning and high performance within the team. Assist with workflow planning, delegation, and resource allocation to ensure efficient delivery of client work. Identify opportunities for additional advisory services and practice growth within the client portfolio. Support business development and client retention initiatives. Contribute to practice efficiency improvements, systems development, and operational best practice. Requirements Essential ACA or ACCA qualified accountant (or qualified by experience). Minimum 5+ years' experience in an accountancy practice. Experience managing a client portfolio within a mid or large accountancy firm. Strong knowledge of UK GAAP, statutory accounts preparation, and financial reporting. Proven people management or team leadership experience. Excellent communication and client relationship management skills. Ability to manage multiple client deadlines and competing priorities. Benefits The firm offers an excellent benefits package designed to support work-life balance, wellbeing, and long-term career development: Competitive salary £45,000 - £51,000 25 days annual leave + bank holidays Birthday day off Pension scheme Life insurance Health & wellbeing programme Regular company events and team days Strong career progression opportunities Ongoing training and professional development Plus other excellent benefits Location & Commutable Areas The role is based in Nantwich, with commuting access from: Crewe, Stoke-on-Trent, Newcastle-under-Lyme, Sandbach, Congleton, Middlewich, Winsford, Northwich, Chester, Alsager, Holmes Chapel, Whitchurch, Market Drayton, Telford, Shrewsbury, Stafford, Macclesfield, and surrounding Cheshire / Shropshire areas. Candidates within approximately a one hour commute are encouraged to apply. Why Apply? This is an excellent opportunity for a Client Manager, Practice Manager, Senior Accountant, or Portfolio Manager looking to join a progressive and growing accountancy practice where they can lead a team, build strong client relationships, and contribute to the long-term growth of the firm. You will benefit from a supportive culture, excellent benefits, and genuine career progression opportunities within a successful and ambitious practice. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 01, 2026
Full time
Client Manager - Accountancy Practice Location: Nantwich, Cheshire Salary: £45,000 - £51,000 + excellent benefits Client Manager - Leadership Opportunity in a Growing Accountancy Practice A highly regarded and growing accountancy practice is seeking an experienced Client Manager to join its expanding team in Nantwich. This is a fantastic opportunity for a qualified ACA / ACCA accountant from a mid to large accountancy firm who is looking to step into a client-facing leadership role with responsibility for managing a client portfolio, leading a team of accountants, and delivering high-quality advisory services. The role is ideal for a strong people manager who enjoys mentoring and developing staff, building strong client relationships, and contributing to the growth and success of a progressive accountancy practice. Key Responsibilities Manage a portfolio of SME and owner-managed business clients across a variety of sectors. Oversee the preparation and review of statutory accounts, management accounts, and financial statements. Deliver high-quality client relationship management and advisory services. Ensure compliance with UK GAAP, statutory reporting requirements, and tax legislation. Act as a trusted advisor to clients, supporting business growth and financial decision making. Provide strong leadership and people management to a team of accountants and trainees - 4 currently. Review work prepared by junior staff including accounts preparation, tax computations, and financial reporting. Offer technical guidance, mentoring, and coaching to support professional development. Foster a culture of continuous learning and high performance within the team. Assist with workflow planning, delegation, and resource allocation to ensure efficient delivery of client work. Identify opportunities for additional advisory services and practice growth within the client portfolio. Support business development and client retention initiatives. Contribute to practice efficiency improvements, systems development, and operational best practice. Requirements Essential ACA or ACCA qualified accountant (or qualified by experience). Minimum 5+ years' experience in an accountancy practice. Experience managing a client portfolio within a mid or large accountancy firm. Strong knowledge of UK GAAP, statutory accounts preparation, and financial reporting. Proven people management or team leadership experience. Excellent communication and client relationship management skills. Ability to manage multiple client deadlines and competing priorities. Benefits The firm offers an excellent benefits package designed to support work-life balance, wellbeing, and long-term career development: Competitive salary £45,000 - £51,000 25 days annual leave + bank holidays Birthday day off Pension scheme Life insurance Health & wellbeing programme Regular company events and team days Strong career progression opportunities Ongoing training and professional development Plus other excellent benefits Location & Commutable Areas The role is based in Nantwich, with commuting access from: Crewe, Stoke-on-Trent, Newcastle-under-Lyme, Sandbach, Congleton, Middlewich, Winsford, Northwich, Chester, Alsager, Holmes Chapel, Whitchurch, Market Drayton, Telford, Shrewsbury, Stafford, Macclesfield, and surrounding Cheshire / Shropshire areas. Candidates within approximately a one hour commute are encouraged to apply. Why Apply? This is an excellent opportunity for a Client Manager, Practice Manager, Senior Accountant, or Portfolio Manager looking to join a progressive and growing accountancy practice where they can lead a team, build strong client relationships, and contribute to the long-term growth of the firm. You will benefit from a supportive culture, excellent benefits, and genuine career progression opportunities within a successful and ambitious practice. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
# Customer Success Manager Job Introduction Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us.As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, you'll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.We're looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Customer Success Manager: Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring high quality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment. Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted long term relationships through proactive communication, regular reviews and onsite or virtual meetings. Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience. Commercial Growth & Strategic Planning - Identify upsell, renewal and cross sell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback. Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement. Preferred experience Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments. Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields). Ability to analyse data, understand commercial drivers, and create actionable insights. Strong stakeholder management experience across operational, commercial, and technical teams. Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies (in South of England and Wales), (in Scotland, North Wales and the North of England) and our asset adoption business , we offer a 'one-stop shop' for new utility connections. We're proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.For further enquiries, contact or visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. Customer Success Manager Salary Competitive Frequency Annual Job Reference CSM007 Contract Type Permanent - Full Time Closing Date 5 April, 2026 Job Category Sales, Commercial and Estimating Company Office-Based Location Stonehouse, United Kingdom Posted on 26 February, 2026
Apr 01, 2026
Full time
# Customer Success Manager Job Introduction Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us.As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, you'll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.We're looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Customer Success Manager: Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring high quality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment. Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted long term relationships through proactive communication, regular reviews and onsite or virtual meetings. Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience. Commercial Growth & Strategic Planning - Identify upsell, renewal and cross sell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback. Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement. Preferred experience Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments. Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields). Ability to analyse data, understand commercial drivers, and create actionable insights. Strong stakeholder management experience across operational, commercial, and technical teams. Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies (in South of England and Wales), (in Scotland, North Wales and the North of England) and our asset adoption business , we offer a 'one-stop shop' for new utility connections. We're proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.For further enquiries, contact or visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. Customer Success Manager Salary Competitive Frequency Annual Job Reference CSM007 Contract Type Permanent - Full Time Closing Date 5 April, 2026 Job Category Sales, Commercial and Estimating Company Office-Based Location Stonehouse, United Kingdom Posted on 26 February, 2026
