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Knowledge Exchange & Impact Officer Reference: DEC Expiry date: 23:59, Sun, 25th Jan 2026 Location: Liverpool Contract: Full time, fixed term contract for 12 months Location: Liverpool, hybrid (minimum of 3 days per week on site) LSTM is a globally recognised centre of excellence for research and teaching in tropical diseases. We are seeking a Knowledge Exchange & Impact Officer to support the development of our Knowledge Exchange training offer and strategic programmes, helping to embed KE activity across LSTM and maximise the impact of our research through collaboration, training and engagement. You will lead the development of KE training across LSTM, ensuring alignment with the Knowledge Exchange Concordat, the Researcher Development Framework, the Technician Commitment and the activity of the Learning and Development Team. Alongside this, you will support the delivery of existing KE focused programmes and activities, including the Tackling Infections: Skill Mobility Accelerator (TISMA) and the LSTM KE Committee, and aid in the collection and monitoring of KE data for the Research Excellence Framework submission. Key responsibilities Act as an LSTM Knowledge Exchange adviser, working with academics, students and research support teams to identify KE opportunities and create supported translational pathways within research activity. Build strong relationships across academic, research, business development and professional colleagues to develop and support projects aligned with LSTM's KE strategy, sector priorities, funder initiatives and UK.GOV Research, Development, Industrial and Innovation strategies. Support and facilitate strategic KE projects such as the BBSRC TISMA, Research England BRITE and FLIGHT projects, Knowledge Transfer Partnerships (KTP), and UKRI Impact Acceleration Accounts programmes. Work closely with the Academic Faculty Managers and Departmental Heads on the development, engagement, and support of programmes to facilitate departmental led KE initiatives. Develop the LSTM KE and Impact training offer, and deliver relevant LSTM specific TISMA programme objectives and outputs including KPIs, in consultation with the TISMA Co Investigators and in coordination with LSTM Learning and Development and KE teams. Liaise and engage with wider HEI TISMA team, awardees and host institutions. Contribute to the development of academic policy engagement support infrastructure through horizon scanning of the higher education knowledge exchange and impact landscape, and by building relationships between LSTM academics, businesses and innovators to deliver networking and awareness raising activity. Work collaboratively with colleagues across Communications, IT and HR to ensure effective coordination and cooperation in School wide KE activities as part of a structured KE Integrated Service. What you will bring An understanding of Knowledge Exchange and Impact in the UK HE sector. Experience of collating, analysing, and managing data to provide insights into organisational KE performance. Experience of contributing to research projects and designing and delivering knowledge exchange activities in a university or research institute context, primarily within the UK but also internationally. Experience of designing and developing web page content, communication, and engagement materials for internal and external readers. In depth knowledge of effective knowledge exchange approaches across the full range of research with understanding of tracking, measuring, and evaluating KE activities and outputs. Demonstrated competence with respect to problem solving and initiative. Experience of developing and delivering internal and external continuous professional development training. Qualified to degree level (or equivalent) in a relevant field of study. Benefits 30 days annual leave, plus bank holidays and 6 additional Christmas closure days. Generous occupational pension schemes. Affiliated, discounted staff membership to the University of Liverpool Sports Centre. Employee assistance programme to support employee well being. High street discounts and cashback offers. Government backed cycle to work scheme. Plus, a host of additional family friendly policies. Application process To apply for the position please click on the apply link and upload your CV and covering letter. Due to the volume of applications we may close our vacancies early; it is therefore advisable to apply as early as possible if you would like to be considered for a role. Inclusion is central to our values at LSTM. We seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. LSTM selects candidates based on skills, qualifications, and experience. We welcome conversations about flexible working; and applications from those returning to employment after a break from their careers. About LSTM: Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations, and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub tropics. LSTM actively promotes Equal Opportunities and Safeguarding Policies.

1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is seeking a seasoned Principal Product Marketing Manager with deep cybersecurity expertise and strong regional market knowledge to lead product marketing strategy for the EMEA region. This individual will be a key partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape the local strategy for 1Password's identity, authentication, and Extended Access Management (XAM) offerings, including our Enterprise Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position is remote (UK preferred but open to candidates located in the EMEA region). What we're looking for Bachelor's or Master's degree in Marketing, Business, or a related technical field. Product marketing or cybersecurity certifications (e.g., Pragmatic Institute, PMA, Security+, Zero Trust frameworks). Experience working at cybersecurity vendors in identity, PAM, passwordless, or endpoint security spaces. Experience & Expertise 8+ years of B2B SaaS product marketing experience, with at least 5 years in cybersecurity. Proven track record driving go-to-market success in EMEA across multiple countries and languages. Deep understanding of identity and access security (IAM, SSO, authentication, MFA, zero trust, etc.). Demonstrated success supporting enterprise security solutions with complex buying cycles. Strategic & Cross-Functional Leadership Experience influencing product direction and go-to-market plans using customer and market insights. Ability to drive alignment across global and regional stakeholders in product, marketing, sales, and customer success. Skilled in leading cross-functional teams and managing projects in a high-growth, remote-first environment. Communication & Storytelling Strong written and verbal communication skills with the ability to translate technical details into compelling customer narratives. Fluent in English; additional European language(s) a plus (e.g., German, French, Dutch). What you can expect Regional Impact: Influence how organizations across EMEA adopt identity and authentication security. Global Collaboration: Work with a passionate, cross-functional team to shape the future of XAM globally. Growth Opportunity: Lead strategic product marketing initiatives in one of the fastest-growing regions for 1Password. Remote Flexibility: Be part of a people-first company that values work-life balance, inclusivity, and trust. Regional Strategy & Leadership Develop and own the EMEA-specific product marketing strategy to support regional sales targets and drive local adoption of 1Password's XAM solutions. Serve as a subject matter expert on cybersecurity trends, buyer behavior, and regulatory dynamics across key markets in EMEA (e.g., UK, Germany, France, Nordics, Middle East). Align closely with regional sales, partnerships, customer success, and field marketing teams to ensure cohesive messaging and go-to-market execution. Go-to-Market & Launch Execution Lead regional product launches and growth initiatives by tailoring global campaigns and messaging to local market needs. Support packaging, pricing, and positioning strategies for EMEA audiences, including translation and cultural adaptation. Customer & Competitive Insights Lead regional customer research, win/loss analysis, and segmentation to inform roadmap, marketing, and sales priorities. Monitor competitive landscape in EMEA, helping differentiate 1Password across a variety of industry verticals and customer profiles. Messaging & Enablement Develop clear and compelling narratives that position 1Password's identity and access solutions against legacy IAM systems and emerging authentication models. Enable EMEA sales and channel teams with localized training, assets, objection handling, and customer success stories. Thought Leadership & Advocacy Represent 1Password as a regional product expert and thought leader at webinars, conferences, analyst briefings, and customer advisory boards. Build relationships with key influencers, customers, and partners across the EMEA cybersecurity ecosystem. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. . click apply for full job details

Sales Executive Chislehurst FWC Sales and Business Development Permanent Full Time £26,166.40 per annum, dependent on experience 40 hours per week Our club isn't just a gym. It's a fitness facility with a fully integrated holistic health centre and a range of health experts, from personal trainers to health mentors, nutritionists, wellbeing advisors, physiotherapists, physiologists and GPs. So, this isn't your average sales role. As a Sales Executive at our club, you'll be inspiring, motivational and know how to light up a room. You will have the ability to match people to products, based on their personal needs and experience. In addition, you're confident about working towards personal and team targets - and you're tenacious about achieving them. As a Sales Executive, you will: Motivate our customers to improve their health and fitness Identify what people want from their gym membership and deliver the packages that suit their needs Spend time in the local community, creating events and visiting businesses to raise awareness of everything we offer Develop a sales-focused culture throughout our club, encouraging colleagues to help us achieve our sales targets as a team Act as an account manager to our local corporate agreement Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.

Your work will change lives. Including your own. The Impact You'll Make Build and maintain core SAR (Structure Activity Relationship) and Chemical Registration Systems. You will be joining a multi-disciplinary team of: software engineers, automation scientists, and data managers who are responsible for building and maintaining critical SAR and Chemical Registration Systems which underpin all discovery efforts at Recursion Turn automated drug discovery into a reality. As part of this team you will work with cutting edge automation scientists on the development of novel automation and agentic control systems to drive our unique DMTL lab located in the heart of Oxfordshire Share your knowledge broadly. You will work closely with colleagues in our salt lake labs sharing knowledge and experience in both directions as we push the bounds of lab automation at both facilities In this role, you will: You will contribute to the development of essential SAR and chemical registration systems Work on the cutting edge of lab automation systems by building automatic and agentic control systems for our start of the art automated labs in Milton Park The Team You'll Join You will be joining the UK DMTL engineering team. The team is responsible for building and operating our global SAR and chemical registration systems that form our Centaur Register product. The team is also responsible for building the user facing component of our small molecule design product - Centaur Chemist. This team is also building a unique control system for our DMTL labs located in Milton Park which is driving our efforts to automate the DMTL loop. The Experience You'll Need Experience building systems to process SAR and/or chemical structures from either public or private datasets (professional experience and/or PhD level experience will be considered) Degree in Biology / Chemistry or related field (i.e Biochemistry, molecular biology, etc.) Profficient in a commonly used programming language (i.e. Python, Java, C#, etc.) Proven experience accelerating software delivery via the use of agentic coding tools SQL experience is desirable We are particularly interested in candidates that have recently transitioned from a career as a wet lab scientist to one more focused on software engineering and informatics Working Location & Compensation: This is an office based, hybrid position at our office in Milton Park, England. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £75,900 to £101,900. You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn. Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.

TITLE Account Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION Hertfordshire, Essex, North London & East London (Remote, field-based role click apply for full job details

CrewBloom is seeking a proactive and customer-focused Customer Success Manager (CSM) to join its growing UK team. As the primary point of contact for clients, you'll ensure they achieve their desired outcomes with CrewBloom's products and services. This role is ideal for professionals with SaaS, account management, or customer success experience who thrive in building long term relationships and driving customer satisfaction, retention, and growth. Key Details Job Title: Customer Success Manager (UK) Employer: CrewBloom Location: Glasgow (Remote - UK based) Salary: Competitive Hours: Full Time Contract Type: Permanent Role Overview The Customer Success Manager will guide clients through onboarding, training, and ongoing support. You'll act as a trusted advisor, advocate for customer needs, and collaborate with internal teams to resolve issues, improve user experiences, and identify opportunities for upselling or cross selling. Key Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and support; build strong client relationships. Onboarding & Training: Guide new customers through smooth product implementation; conduct tailored demos and training sessions. Retention & Growth: Monitor customer health and engagement; identify risks and opportunities for expansion; collaborate with sales and marketing on upsell/cross sell opportunities. Support & Issue Resolution: Act as customer advocate; coordinate with technical and product teams to resolve issues and improve experiences. Performance Metrics & Reporting: Track and analyze NPS, churn, and satisfaction; provide regular reports and insights to management. Eligibility Requirements 3+ years of experience in customer success, account management, or related field Experience in SaaS, e commerce, or finance industries (preferred) Strong interpersonal and communication skills Excellent problem solving and conflict resolution abilities Proficiency in CRM software (Salesforce, HubSpot) and customer success tools (Gainsight, Totango) Ability to analyze data and make informed decisions Customer first mindset with passion for helping others succeed Technical & Work Environment Requirements Internet: Primary connection (15 Mbps minimum) + backup (10 Mbps minimum, power outage capable) Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), AMD Ryzen 5, or equivalent; 8 GB RAM minimum Backup Device: Must meet/exceed Intel Core i3 performance; functional during power interruptions Peripherals: Webcam, noise canceling USB headset, smartphone for communication/verification Workspace: Quiet, dedicated home office space Benefits Fully remote work with flexible arrangements Fun, inclusive, and innovative team culture Daily opportunities to learn, innovate, and excel Limitless career growth with resources to propel your career forward High energy, engaging atmosphere with stimulating challenges and rewards Work life balance: eliminate commutes, enjoy more time with loved ones, and integrate personal and professional life seamlessly Why This Role Stands Out Impactful work: Drive customer satisfaction, retention, and growth in a dynamic SaaS environment. Flexibility: Remote first role with freedom to create your ideal work environment. Career growth: Unlock limitless opportunities to advance within a fast paced, innovative company. Supportive culture: Join a team that values unique contributions and fosters professional development. How to Apply Click here to Apply via lndeed. Submit your CV and a cover letter highlighting your customer success experience, SaaS knowledge, and ability to build strong client relationships.

Job Title Luminate - Strategic Litigation Lead (Europe) Department: Europe Location: London, UK; Paris, France; Brussels, Belgium Job level: Manager Reports to: Head of Strategic Litigation Role Purpose At Luminate, we see strategic litigation as a powerful tool to challenge the outsized and unchecked power of Big Tech companies as well as inappropriate and harmful use of technology by governments. The law and its smart implementation can help rebalance power, shed light on harms, give a voice to affected communities, and ultimately push for systemic change. The Strategic Litigation Lead is responsible for driving Luminate's mission by identifying and funding litigation strategies on technology and human rights issues in Europe. The role requires a great deal of creative thinking and imagination to pave the way for meaningful accountability for tech harms through litigation, using any legal tool available in the toolbox. You will identify and support a wide portfolio of grants and contracts, from litigating organisations to specific litigation opportunities, both in court and with public regulators. The role may include managing one or two members of the team. A key part of the role is to build relationships and collaborations to foster a stronger ecosystem for litigation work and a bigger community of philanthropists ready to take the risk and fund litigation too. Key Accountabilities & Responsibilities Develop and support vibrant tech litigation ecosystem in Europe (35%) Strategically convene and connect civil society organisations and other stakeholders in the ecosystem. Represent Luminate in the philanthropic and civil society communities. Build connections with peer funders, networks, and stakeholders to explore co funding and collective action. Strategic Litigation portfolio development and grant making (35%) In collaboration with the strategic litigation team and external stakeholders, identify and co design litigation strategies in line with Luminate's objectives. Build and maintain a strong pipeline of partners, grantees and cases in the region. Identify and engage potential partners and grantees through research, conversations, outreach, networking, and ecosystem mapping. Monitor litigation/legal developments in the region, and where appropriate outside Europe. Grantee Support & Management (30%) Lead on processing grants and contracts - including the due diligence process for prospective grantees, packaging grants, refining scope in collaboration with relevant teams within Luminate. Liaise with grantees and lawyers to manage grants and contracts, including high level strategic oversight of litigation. Regularly check in with grantees, review reports, celebrate successes, and help connect partners with Luminate's non financial support and represent their needs internally. Day to Day Responsibilities A typical week might include: Network: Meeting grantees and relevant stakeholders (incl. lawyers, law firms, harmed communities, philanthropies) in the litigation ecosystem to discuss cases. Strategic convenings: Organising and bringing together experts, key actors working on; Proposal review: Reading a concept note or proposal and providing constructive feedback to strengthen it. Monitoring litigation developments in Europe - including on procedural aspects such as collective redress, standing for NGOs, or cost of litigation. Due diligence coordination: Working with Finance and Legal colleagues to review documents such as budgets, policies, and financial statements, ensuring all requirements are met. Internal meetings: Preparing and presenting funding proposals for a regional portfolio review meeting, addressing questions and gathering feedback. Grantee support: Checking in with an existing grantee to review progress, provide guidance, and connect them to additional support. Process administration: Updating the grant management system, tracking progress, and documenting learnings from funded projects. Skills, Knowledge & Expertise One or more law degrees in Europe. Substantial experience in legal practice and conducting litigation in the EU and demonstrating understanding of strategic litigation and litigation strategies. Creative thinking and imagination. Strong knowledge of EU law and general knowledge of the various legal tools and frameworks available to implement Luminate's strategy, including but not limited to data and digital rights, human rights, consumer protection and collective redress. Analytical skills to assess proposals, budgets, and organisational capacity. Excellent relationship management, organisational and communication skills, with strong organisational and project management skills; able to manage multiple priorities. Integrity, good judgement, and commitment to accountability. Understanding of the region's civil society landscape and context. Experience of working in or with civil society organisations / non-governmental organisations. Experience in philanthropic organisations or funding collaboratives. European languages other than English. Mental Models / Leadership Competencies We Value Strategic and systems thinking: seeing how grants contribute to broader societal change. You think about both immediate and longer term field effects of strategic litigation and help others anticipate political, social, and legal consequences of this work. Collaborative partnership: building respectful, trust based relationships with Adaptability and learning mindset: open to change, feedback, and Integrity and accountability: upholding high ethical standards and delivering on

We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This is a full time role working Tuesday - Saturday. As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets and provide our customers with a seamless customer journey and experience. Working collaboratively with other Team Leaders, Senior Advisors and the management team to help distribute workloads within department, you will assist with the development of the team and it's structure, helping to identify areas of improvement. As a Team Leader you will provide an excellent customer service example within the team, working to deadlines and targets as well as offering support, training and coaching. You will help to create an environment where the team can take proactive ownership of their customer service tasks, feel empowered to question working practises, and provide solutions in order to give the best customer service experience Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Customer Service Team Leader will: Provide structure for the day with ticket management- streamlining customer contacts and identifying urgent messages, trends and issues. Check in with the daily team rota and provide flexible solutions where need be and re-allocate tasks to ensure customer needs are met. Work with the Senior Advisors to support the team throughout the day to ensure customers are responded to, quickly and effectively. Support the management team with customer and business escalations. Analyse and take an interest in all CS systems to make sure they are running effectively on a daily basis. Lead by example and help to motivate the team. Be confident to lead and support the CS Team independently when need be. Point of escalation for customer complaints. During peak and busy periods work to support the team by assisting with the daily workload of emails and phone calls, responding to our customers with OB's high standards. Be flexible within the Customer Services team working within a shift pattern that may include overtime, weekend and evening work. With support of the CS Managers, run the quality control programme for our team of advisors, analysing their performance and providing regular feedback. Assist the CS Managers with one to ones, performance reviews and appraisals. Build strong working relationships with all teams across the business to ensure that we have the right contacts in place to help improve systems and processes. Support and lead training of all new Customer Service Advisors and provide ongoing coaching and after care. Be part of planning and strategy meetings for relevant CS projects and peak reviews. Work closely with the CS Managers to ensure department KPIs are met and exceeded. Keep up to date with all Customer Service, delivery, fulfilment and data processes. Highlight any new trends within the retail environment and help to push the boundaries within our business. Assist with sending regular system and customer trend reports to the business. Use existing reports to identify areas of improvement for escalation. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What we look for: Ability and confidence to identify problems and trends and take own initiative to provide and implement solutions with guidance. A quick thinker with a positive, flexible approach and a can do attitude. Methodical worker with an organised and structured approach to work. Excellent written English and communication skills Great people skills with the ability to manage, train and mentor others to ensure they have the knowledge and skills to perform effectively. Computer literate with confidence and an interest to learn and explore systems. A passion for OB as a brand and for leading Customer Service. Ability to prioritise, juggle and deliver to tight deadlines, whilst maintaining attention to detail. Previous Senior Customer Service experience and people/team supervising. Knowledge of or an interest in Consumer Rights. An independent worker with an excellent work ethic. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website: