The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.
Feb 06, 2026
Full time
The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.
Join us as a Marketing Category and Sourcing Manager at Barclays, to optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend category and requirements with close collaboration with the business and execution of strategic sourcing across a wide range of marketing categories. To be successful as a Marketing Category and Sourcing Manager you should have experience with: Stakeholder Management. Strong Organisation Skills and Time Management. Commercial Knowledge. Contract Negotiations. Procurement best in class practices. Some other highly valued skills may include: Resilience. Self-starter. Marketing Knowledge. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based out of Glasgow, Northampton or Knutsford. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities. Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk. Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc . Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation. Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.). Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 06, 2026
Full time
Join us as a Marketing Category and Sourcing Manager at Barclays, to optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend category and requirements with close collaboration with the business and execution of strategic sourcing across a wide range of marketing categories. To be successful as a Marketing Category and Sourcing Manager you should have experience with: Stakeholder Management. Strong Organisation Skills and Time Management. Commercial Knowledge. Contract Negotiations. Procurement best in class practices. Some other highly valued skills may include: Resilience. Self-starter. Marketing Knowledge. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based out of Glasgow, Northampton or Knutsford. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities. Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk. Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc . Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation. Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.). Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Paid Search Account Director (PPC) We're partnering with one of the world's leading media agencies, currently expanding following multiple high-profile client wins. They are now recruiting a Paid Search Account Director (PPC) to join their Manchester City Centre team. This is a standout opportunity to work with globally recognised, industry-leading brands, delivering award-winning, world-class campaigns. The agency is renowned for its exceptional culture, strong investment in people, and one of the most compelling progression pathways in the market. The Role: As a Paid Search Account Director , you will lead the strategic planning, activation, and optimisation of paid search activity across a portfolio of key accounts. Key responsibilities include: Owning paid search strategy and performance across Google Ads, Microsoft Ads, and ideally Search Ads 360 Acting as the senior activation lead, ensuring campaigns are delivered to brief, on time, and within budget Providing clients with actionable insights, demonstrating a deep understanding of the paid search landscape and its commercial impact Leading, mentoring, and developing junior team members, managing workloads and delivery standards Supporting the Director and Partner with recruitment, interviewing, and team growth What We're Looking For Extensive experience in paid search campaign setup, management, optimisation, and reporting Strong understanding of both the strategic and tactical applications of paid search within a wider digital marketing ecosystem Proven experience in stakeholder management, project delivery, and people leadership Ability to lead hybrid teams across multiple markets A leadership style that creates an open, trust-led environment balancing people and client experience What's on Offer 40,000 - 45,000 salary + excellent benefits Hybrid working (3 days office / 2 days WFH) A stunning, world-class Manchester City Centre office Clear progression and exposure to some of the world's most exciting global brands This role is ideal for a Senior PPC / Paid Search Manager ready to step up, or an existing Paid Search Account Director looking to elevate their experience within a truly global agency. If this sounds like your next career move, please contact Stuart Nicholson at KRG for further details.
Feb 06, 2026
Full time
Paid Search Account Director (PPC) We're partnering with one of the world's leading media agencies, currently expanding following multiple high-profile client wins. They are now recruiting a Paid Search Account Director (PPC) to join their Manchester City Centre team. This is a standout opportunity to work with globally recognised, industry-leading brands, delivering award-winning, world-class campaigns. The agency is renowned for its exceptional culture, strong investment in people, and one of the most compelling progression pathways in the market. The Role: As a Paid Search Account Director , you will lead the strategic planning, activation, and optimisation of paid search activity across a portfolio of key accounts. Key responsibilities include: Owning paid search strategy and performance across Google Ads, Microsoft Ads, and ideally Search Ads 360 Acting as the senior activation lead, ensuring campaigns are delivered to brief, on time, and within budget Providing clients with actionable insights, demonstrating a deep understanding of the paid search landscape and its commercial impact Leading, mentoring, and developing junior team members, managing workloads and delivery standards Supporting the Director and Partner with recruitment, interviewing, and team growth What We're Looking For Extensive experience in paid search campaign setup, management, optimisation, and reporting Strong understanding of both the strategic and tactical applications of paid search within a wider digital marketing ecosystem Proven experience in stakeholder management, project delivery, and people leadership Ability to lead hybrid teams across multiple markets A leadership style that creates an open, trust-led environment balancing people and client experience What's on Offer 40,000 - 45,000 salary + excellent benefits Hybrid working (3 days office / 2 days WFH) A stunning, world-class Manchester City Centre office Clear progression and exposure to some of the world's most exciting global brands This role is ideal for a Senior PPC / Paid Search Manager ready to step up, or an existing Paid Search Account Director looking to elevate their experience within a truly global agency. If this sounds like your next career move, please contact Stuart Nicholson at KRG for further details.
Get Staffed Online Recruitment Limited
Winchester, Hampshire
Account Handler Client Services and Commercial Ownership £30,000 £40,000 + Commission Full-time Hybrid (3 days in office) Our client is an established creative and marketing agency, looking for an Account Handler who can really look after clients, not just field requests and pass them on, but build proper relationships, understand what they're trying to achieve, and help them get there. You'll be the main point of contact, taking responsibility for scope, clarity, commercial health and growth. You'll work with Project Managers to ensure work stays on track and sensibly priced, but just as importantly, you'll be someone clients trust and enjoy working with. This new role is integral in their agency. If you care about client success as much as project delivery, you'll probably feel at home here. You'll probably be right for this if you: Have agency experience (creative, marketing and digital). Are comfortable talking about scope and money. Like clarity, structure and doing things well. Want to own accounts, not just support them. What you'll get: £30,000 £40,000 + Commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Feb 06, 2026
Full time
Account Handler Client Services and Commercial Ownership £30,000 £40,000 + Commission Full-time Hybrid (3 days in office) Our client is an established creative and marketing agency, looking for an Account Handler who can really look after clients, not just field requests and pass them on, but build proper relationships, understand what they're trying to achieve, and help them get there. You'll be the main point of contact, taking responsibility for scope, clarity, commercial health and growth. You'll work with Project Managers to ensure work stays on track and sensibly priced, but just as importantly, you'll be someone clients trust and enjoy working with. This new role is integral in their agency. If you care about client success as much as project delivery, you'll probably feel at home here. You'll probably be right for this if you: Have agency experience (creative, marketing and digital). Are comfortable talking about scope and money. Like clarity, structure and doing things well. Want to own accounts, not just support them. What you'll get: £30,000 £40,000 + Commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Alexander Advertising Int Ltd
Wallingford, Oxfordshire
Account Manager Location: Ipsden House, Lupton Road, Wallingford, Oxon, OX10 9BS Salary: Dependent on skills & experience Start Date: ASAP Closing Date: 18th February 2026 Job Overview: We are looking for a skilled Account Manager to join our digital marketing agency, working on a hybrid basis. The Account Manager will be responsible for managing client relationships, understanding client objectives, and working with internal teams to deliver high-quality service. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of digital marketing strategies. Account Manager Responsibilities: Manage a portfolio of client accounts, ensuring high levels of client satisfaction and retention. Build and maintain strong relationships with clients, understanding their objectives and aligning our services to meet these goals. Coordinate with internal teams, including recruitment, business development, and paid media, to deliver seamless service to clients. Develop and present comprehensive reports to clients on performance metrics, campaign progress, and new initiatives. Identify opportunities for account growth and upselling, pitching new services and solutions to clients. Stay updated with industry trends, emerging technologies, and digital marketing best practices to advise clients effectively. Proactively identify potential issues or obstacles and work towards a solution in a timely manner. Assist with contract renewals and negotiations, ensuring a win-win outcome for both client and agency. Requirements: A minimum of 2 years of experience in account management, preferably within a digital marketing agency. Demonstrated ability to build and maintain strong client relationships. Excellent communication and presentation skills, with the ability to explain complex digital marketing strategies in simple terms. Knowledge of various digital marketing tools and platforms, including paid search, social media and programmatic advertising Strong problem-solving skills, with the ability to anticipate client needs and propose solutions. A self-motivated individual with the ability to manage multiple accounts and deadlines. A team player who can collaborate effectively with internal teams to meet client objectives. Apply Now! Account Manager
Feb 06, 2026
Full time
Account Manager Location: Ipsden House, Lupton Road, Wallingford, Oxon, OX10 9BS Salary: Dependent on skills & experience Start Date: ASAP Closing Date: 18th February 2026 Job Overview: We are looking for a skilled Account Manager to join our digital marketing agency, working on a hybrid basis. The Account Manager will be responsible for managing client relationships, understanding client objectives, and working with internal teams to deliver high-quality service. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of digital marketing strategies. Account Manager Responsibilities: Manage a portfolio of client accounts, ensuring high levels of client satisfaction and retention. Build and maintain strong relationships with clients, understanding their objectives and aligning our services to meet these goals. Coordinate with internal teams, including recruitment, business development, and paid media, to deliver seamless service to clients. Develop and present comprehensive reports to clients on performance metrics, campaign progress, and new initiatives. Identify opportunities for account growth and upselling, pitching new services and solutions to clients. Stay updated with industry trends, emerging technologies, and digital marketing best practices to advise clients effectively. Proactively identify potential issues or obstacles and work towards a solution in a timely manner. Assist with contract renewals and negotiations, ensuring a win-win outcome for both client and agency. Requirements: A minimum of 2 years of experience in account management, preferably within a digital marketing agency. Demonstrated ability to build and maintain strong client relationships. Excellent communication and presentation skills, with the ability to explain complex digital marketing strategies in simple terms. Knowledge of various digital marketing tools and platforms, including paid search, social media and programmatic advertising Strong problem-solving skills, with the ability to anticipate client needs and propose solutions. A self-motivated individual with the ability to manage multiple accounts and deadlines. A team player who can collaborate effectively with internal teams to meet client objectives. Apply Now! Account Manager
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
Feb 06, 2026
Full time
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
I'm thrilled to partner with Pennies , to find their new Partner Marketing Manager , who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth. Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities , we work with more than 150 leading brands across retail, hospitality and payments. Partners include Boots, B&Q, Lidl and Travelodge. This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness. The ideal candidate? I'm looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I'd love to hear from you! Hybrid working - home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home. Salary £37,000- £42,000 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders. Firm closing date: 9am Wednesday 18th February. Please apply now for more information. Interviews: Tuesday 24th and Wednesday 25th February, in person, at Pennies offices. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 06, 2026
Full time
I'm thrilled to partner with Pennies , to find their new Partner Marketing Manager , who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth. Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities , we work with more than 150 leading brands across retail, hospitality and payments. Partners include Boots, B&Q, Lidl and Travelodge. This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness. The ideal candidate? I'm looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I'd love to hear from you! Hybrid working - home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home. Salary £37,000- £42,000 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders. Firm closing date: 9am Wednesday 18th February. Please apply now for more information. Interviews: Tuesday 24th and Wednesday 25th February, in person, at Pennies offices. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, AI in UK. This role sits at the center of product innovation, customer adoption, and storytelling for AI-powered capabilities used by modern digital communities. You will shape how advanced AI features are positioned, understood, and adopted by customers, turning complex technology into clear, practical value. Working in a fully remote and highly collaborative environment, you will influence go-to-market strategy, customer education, and internal alignment across product, growth, and customer-facing teams. Your work will directly impact adoption, trust, and long-term product success. This is a high-visibility, high-impact role with strong ownership from strategy through execution. It is ideal for a product marketer who thrives in fast-growing environments and cares deeply about clarity, craft, and outcomes. Accountabilities Own end-to-end messaging and positioning for AI-powered capabilities, translating technical functionality into outcome-driven customer value. Lead adoption-focused go-to-market strategies for AI feature launches, prioritizing education, activation, and real-world usage over vanity metrics. Craft and oversee high-impact AI-related copy across websites, in-product experiences, lifecycle campaigns, sales assets, and launch materials. Build scalable customer education resources, including guides, templates, workflows, and best practices that enable confident AI usage. Enable sales and customer success teams with clear positioning, FAQs, demos, and training materials to support responsible AI adoption. Partner closely with product and engineering teams to stay aligned with roadmap, technical constraints, and customer insights. Champion responsible, trustworthy AI messaging that avoids hype and emphasizes transparency, accuracy, and measurable outcomes. Requirements 5 or more years of product marketing experience in high-growth software environments, with strong emphasis on messaging, positioning, and copywriting. Exceptional written and editorial skills, with the ability to communicate clearly in a fully remote, async-first organization. Proven experience leading go-to-market strategies and positioning frameworks for new product launches. Strong storytelling and simplification skills, especially when translating complex or technical concepts into customer-first narratives. Demonstrated ability to drive measurable outcomes such as adoption, activation, and revenue impact through messaging. High sense of ownership, accountability, and comfort operating in environments with high expectations. Experience collaborating cross-functionally with product, growth, sales, and customer success teams. Proficiency in English at a professional level. Experience with AI-powered products, automations, or growth-oriented marketing is a strong plus. Benefits Competitive salary range of USD 140,000 to 160,000 per year, with annual compensation reviews. Equity participation in addition to base compensation. Fully remote work with flexibility to work from anywhere. Generous paid time off with 35 days annually and paid sabbatical eligibility. Comprehensive healthcare coverage for you and your family, or reimbursement options where applicable. Parental leave to support growing families. Home office setup stipend and learning and development budget. Annual bonus potential based on role eligibility. Fully funded company retreats held twice per year in international locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 06, 2026
Full time
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, AI in UK. This role sits at the center of product innovation, customer adoption, and storytelling for AI-powered capabilities used by modern digital communities. You will shape how advanced AI features are positioned, understood, and adopted by customers, turning complex technology into clear, practical value. Working in a fully remote and highly collaborative environment, you will influence go-to-market strategy, customer education, and internal alignment across product, growth, and customer-facing teams. Your work will directly impact adoption, trust, and long-term product success. This is a high-visibility, high-impact role with strong ownership from strategy through execution. It is ideal for a product marketer who thrives in fast-growing environments and cares deeply about clarity, craft, and outcomes. Accountabilities Own end-to-end messaging and positioning for AI-powered capabilities, translating technical functionality into outcome-driven customer value. Lead adoption-focused go-to-market strategies for AI feature launches, prioritizing education, activation, and real-world usage over vanity metrics. Craft and oversee high-impact AI-related copy across websites, in-product experiences, lifecycle campaigns, sales assets, and launch materials. Build scalable customer education resources, including guides, templates, workflows, and best practices that enable confident AI usage. Enable sales and customer success teams with clear positioning, FAQs, demos, and training materials to support responsible AI adoption. Partner closely with product and engineering teams to stay aligned with roadmap, technical constraints, and customer insights. Champion responsible, trustworthy AI messaging that avoids hype and emphasizes transparency, accuracy, and measurable outcomes. Requirements 5 or more years of product marketing experience in high-growth software environments, with strong emphasis on messaging, positioning, and copywriting. Exceptional written and editorial skills, with the ability to communicate clearly in a fully remote, async-first organization. Proven experience leading go-to-market strategies and positioning frameworks for new product launches. Strong storytelling and simplification skills, especially when translating complex or technical concepts into customer-first narratives. Demonstrated ability to drive measurable outcomes such as adoption, activation, and revenue impact through messaging. High sense of ownership, accountability, and comfort operating in environments with high expectations. Experience collaborating cross-functionally with product, growth, sales, and customer success teams. Proficiency in English at a professional level. Experience with AI-powered products, automations, or growth-oriented marketing is a strong plus. Benefits Competitive salary range of USD 140,000 to 160,000 per year, with annual compensation reviews. Equity participation in addition to base compensation. Fully remote work with flexibility to work from anywhere. Generous paid time off with 35 days annually and paid sabbatical eligibility. Comprehensive healthcare coverage for you and your family, or reimbursement options where applicable. Parental leave to support growing families. Home office setup stipend and learning and development budget. Annual bonus potential based on role eligibility. Fully funded company retreats held twice per year in international locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Senior Global Paid Media Manager Contract Duration: 6-12 months initially Start Date: ASAP About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. We are seeking a strategic and experienced Senior Global Paid Media Manager to lead the evolution of our media investment strategy. As we scale, we are transitioning toward a unified, full funnel approach that bridges the gap between brand awareness and performance marketing. This individual will be the central strategic driver for all global top funnel paid media campaigns, ensuring our media investment effectively drives awareness and consideration overall. In this pivotal role, you will oversee the onboarding and management of key external agency partners, ensuring our media mix is optimized for long term growth and ecosystem engagement rather than just immediate transaction. You will champion data driven attribution models to better understand the customer journey and work cross functionally with our in house creative teams to deliver agile, high performance storytelling. While the scope is global (including Australia as a priority market for 2026), the immediate focus for media campaign development and execution will be the US market. What you'll be doing: Strategic Media Planning & Full Funnel Management Develop and execute a global paid media strategy that integrates top of funnel awareness with bottom funnel conversion targets, with a strong focus on consideration objectives. Draft comprehensive campaign plans across all priority markets, aligning media objectives with Ledger's brand and business goals. Strategically leverage and integrate existing media channel efforts, including those driven by partnerships (especially SA Spurs), broader brand activations, and social media initiatives; acting as the central point of contact to ensure paid media amplifies the impact of key brand partnerships and experiences, and developing clear frameworks for how paid social efforts interact with organic social strategy to create a cohesive and maximized channel performance. Manage substantial media budgets across a diverse mix of channels, ensuring optimal allocation to drive both reach and high quality traffic. Move the organization beyond siloed brand and performance tactics into a unified growth engine that nurtures users through the entire lifecycle. Agency Leadership & Operational Excellence Lead the selection, onboarding, and day to day management of external media agencies, ensuring they act as true strategic partners capable of agile execution. Drive accountability and performance from agency partners and contractor, ensuring alignment with Ledger's broader business goals and brand narratives. Establish clear operational workflows to streamline campaign launches, reporting, and optimization cycles. Advanced Measurement & Attribution Spearhead the transition from traditional last click measurement to sophisticated Multi Touch Attribution (MTA) models to accurately value upper funnel investments. Collaborate with data teams to define and track meaningful KPIs that measure brand lift, consideration, and long term user value (LTV) alongside standard ROAS. Implement rigorous testing frameworks ("Conversion Labs") to validate hypothesis driven strategies and improve media efficiency. Creative Collaboration & Testing Work closely with the internal Creative Studio and Product Marketing teams to ensure media assets are data informed and platform native. Drive a culture of "test and iterate," utilizing rapid feedback loops to optimize creative variants based on performance data. Ensure consistent messaging across the funnel, adapting narratives for different audience segments and maturity levels. What we're looking for: Experience: 7+ years of experience in paid media, with a proven track record of managing significant global budgets. Agency Management: Strong experience in selecting, onboarding, and managing media agencies to deliver high performance results. Strategic Mindset: Demonstrated ability to build and execute full funnel strategies that balance brand building with direct response. Data & Attribution: Deep understanding of attribution modeling (MTA, MMM) and the ability to move organizations beyond basic last click metrics. Industry Knowledge: Passion for or experience in the Fintech, Tech, or Web3 sectors is highly preferred; understanding the nuances of crypto audiences is a plus. Collaboration: Excellent interpersonal skills with the ability to bridge the gap between data, media, and creative teams.
Feb 06, 2026
Full time
Senior Global Paid Media Manager Contract Duration: 6-12 months initially Start Date: ASAP About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. We are seeking a strategic and experienced Senior Global Paid Media Manager to lead the evolution of our media investment strategy. As we scale, we are transitioning toward a unified, full funnel approach that bridges the gap between brand awareness and performance marketing. This individual will be the central strategic driver for all global top funnel paid media campaigns, ensuring our media investment effectively drives awareness and consideration overall. In this pivotal role, you will oversee the onboarding and management of key external agency partners, ensuring our media mix is optimized for long term growth and ecosystem engagement rather than just immediate transaction. You will champion data driven attribution models to better understand the customer journey and work cross functionally with our in house creative teams to deliver agile, high performance storytelling. While the scope is global (including Australia as a priority market for 2026), the immediate focus for media campaign development and execution will be the US market. What you'll be doing: Strategic Media Planning & Full Funnel Management Develop and execute a global paid media strategy that integrates top of funnel awareness with bottom funnel conversion targets, with a strong focus on consideration objectives. Draft comprehensive campaign plans across all priority markets, aligning media objectives with Ledger's brand and business goals. Strategically leverage and integrate existing media channel efforts, including those driven by partnerships (especially SA Spurs), broader brand activations, and social media initiatives; acting as the central point of contact to ensure paid media amplifies the impact of key brand partnerships and experiences, and developing clear frameworks for how paid social efforts interact with organic social strategy to create a cohesive and maximized channel performance. Manage substantial media budgets across a diverse mix of channels, ensuring optimal allocation to drive both reach and high quality traffic. Move the organization beyond siloed brand and performance tactics into a unified growth engine that nurtures users through the entire lifecycle. Agency Leadership & Operational Excellence Lead the selection, onboarding, and day to day management of external media agencies, ensuring they act as true strategic partners capable of agile execution. Drive accountability and performance from agency partners and contractor, ensuring alignment with Ledger's broader business goals and brand narratives. Establish clear operational workflows to streamline campaign launches, reporting, and optimization cycles. Advanced Measurement & Attribution Spearhead the transition from traditional last click measurement to sophisticated Multi Touch Attribution (MTA) models to accurately value upper funnel investments. Collaborate with data teams to define and track meaningful KPIs that measure brand lift, consideration, and long term user value (LTV) alongside standard ROAS. Implement rigorous testing frameworks ("Conversion Labs") to validate hypothesis driven strategies and improve media efficiency. Creative Collaboration & Testing Work closely with the internal Creative Studio and Product Marketing teams to ensure media assets are data informed and platform native. Drive a culture of "test and iterate," utilizing rapid feedback loops to optimize creative variants based on performance data. Ensure consistent messaging across the funnel, adapting narratives for different audience segments and maturity levels. What we're looking for: Experience: 7+ years of experience in paid media, with a proven track record of managing significant global budgets. Agency Management: Strong experience in selecting, onboarding, and managing media agencies to deliver high performance results. Strategic Mindset: Demonstrated ability to build and execute full funnel strategies that balance brand building with direct response. Data & Attribution: Deep understanding of attribution modeling (MTA, MMM) and the ability to move organizations beyond basic last click metrics. Industry Knowledge: Passion for or experience in the Fintech, Tech, or Web3 sectors is highly preferred; understanding the nuances of crypto audiences is a plus. Collaboration: Excellent interpersonal skills with the ability to bridge the gap between data, media, and creative teams.
Senior Sponsorship Sales Manager - Events £50,000 - £60,000 + Uncapped Commission + Excellent Benefits Hybrid Leading global events business seeks a talented Senior Sponsorship Sales Manager to join their fast growing events sales team selling bespoke sponsorship and exhibition packages to global clients within a highly lucrative portfolio. The Sponsorship Sales Manager role focuses on selling sponsorship and exhibition packages across our client's conferences and 1-1 meetings. These are industry leading, global events. There are a number of high value existing accounts to manage. Candidate Profile: Minimum of 3 years experience in event sponsorship / exhibition sales Ideally degree educated Demonstrated success in achieving excellent revenue results. Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals. High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Highly consultative sales approach Personable and enthusiastic, with a proactive, solutions-oriented approach-a true team player committed to collective success. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 06, 2026
Full time
Senior Sponsorship Sales Manager - Events £50,000 - £60,000 + Uncapped Commission + Excellent Benefits Hybrid Leading global events business seeks a talented Senior Sponsorship Sales Manager to join their fast growing events sales team selling bespoke sponsorship and exhibition packages to global clients within a highly lucrative portfolio. The Sponsorship Sales Manager role focuses on selling sponsorship and exhibition packages across our client's conferences and 1-1 meetings. These are industry leading, global events. There are a number of high value existing accounts to manage. Candidate Profile: Minimum of 3 years experience in event sponsorship / exhibition sales Ideally degree educated Demonstrated success in achieving excellent revenue results. Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals. High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Highly consultative sales approach Personable and enthusiastic, with a proactive, solutions-oriented approach-a true team player committed to collective success. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .
Feb 06, 2026
Full time
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .
International Information Systems Security Certification Consortium
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Feb 05, 2026
Full time
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Feb 05, 2026
Full time
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Feb 05, 2026
Full time
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.
Feb 05, 2026
Full time
United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 05, 2026
Full time
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
Feb 05, 2026
Full time
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
Paid Performance Manager Manchester City Centre £40,000 DOE Hybrid Working Looking to step into a senior paid role where strategy actually matters? Want to own performance across Meta, shape the direction of paid media, and build something rather than just execute tickets? This could be a strong next move. The Business: This Manchester City Centre based marketing agency specialises in working with professional service brands within a regulated, people focused sector. The agency partners closely with clients who value trust, credibility, and commercially driven digital performance. You'll be joining a close knit, collaborative team where paid media plays a critical role in client growth. The business is scaling steadily and investing heavily in its performance offering, creating genuine opportunity for progression and influence. This is an agency that values thinking, testing, and long term strategy over quick wins. The Role: As Paid Performance Manager, you'll take ownership of paid media strategy and delivery across a portfolio of clients, with a strong focus on Meta Ads and a supporting understanding of Google Ads. This role goes beyond campaign setup. You'll be responsible for planning holistic performance strategies, improving efficiency and results, and helping elevate the agency's paid offering overall. You'll also play a key role in shaping the future of the paid media function, with scope to grow and lead the department as the agency continues to expand. About You: - Strong experience managing and scaling Meta Ads campaigns - Solid understanding of paid media strategy, not just execution - Experience delivering measurable results from your own strategies - Comfortable owning accounts and performance outcomes end to end - Agency background preferred, but open to strong client side experience - Confident working autonomously while collaborating with wider teams - Commercially minded with a testing and optimisation mindset - Interest in helping build and grow a paid media function The Package: - Salary circa £40,000 DOE + Bonus - Hybrid working model - Manchester City Centre office - Free gym membership and health/wellbeing programme - Supportive, close-knit agency environment If this sounds like the type of opportunity you are open to, hit apply & feel free to get in touch with Tom Crees on (url removed)
Feb 05, 2026
Full time
Paid Performance Manager Manchester City Centre £40,000 DOE Hybrid Working Looking to step into a senior paid role where strategy actually matters? Want to own performance across Meta, shape the direction of paid media, and build something rather than just execute tickets? This could be a strong next move. The Business: This Manchester City Centre based marketing agency specialises in working with professional service brands within a regulated, people focused sector. The agency partners closely with clients who value trust, credibility, and commercially driven digital performance. You'll be joining a close knit, collaborative team where paid media plays a critical role in client growth. The business is scaling steadily and investing heavily in its performance offering, creating genuine opportunity for progression and influence. This is an agency that values thinking, testing, and long term strategy over quick wins. The Role: As Paid Performance Manager, you'll take ownership of paid media strategy and delivery across a portfolio of clients, with a strong focus on Meta Ads and a supporting understanding of Google Ads. This role goes beyond campaign setup. You'll be responsible for planning holistic performance strategies, improving efficiency and results, and helping elevate the agency's paid offering overall. You'll also play a key role in shaping the future of the paid media function, with scope to grow and lead the department as the agency continues to expand. About You: - Strong experience managing and scaling Meta Ads campaigns - Solid understanding of paid media strategy, not just execution - Experience delivering measurable results from your own strategies - Comfortable owning accounts and performance outcomes end to end - Agency background preferred, but open to strong client side experience - Confident working autonomously while collaborating with wider teams - Commercially minded with a testing and optimisation mindset - Interest in helping build and grow a paid media function The Package: - Salary circa £40,000 DOE + Bonus - Hybrid working model - Manchester City Centre office - Free gym membership and health/wellbeing programme - Supportive, close-knit agency environment If this sounds like the type of opportunity you are open to, hit apply & feel free to get in touch with Tom Crees on (url removed)
Customer Success Manager - Health Tech SaaS Health Tech Surrey (Hybrid) Up to £40,000 + Bonus Our client is a marketing leading Health Tech SaaS business powering thousands of users through a genuinely smart, data led platform. Profitable, scaling, and investing heavily in product and automation, they're now hiring a Customer Success Manager to drive engagement at scale. This is modern Customer Success - digital first, insight led, and built around impact, not endless calls. What you'll do Own a portfolio of digital led customers using one to many engagement Drive adoption, retention, and value through automated lifecycle programmes Execute onboarding, adoption, maturity, and renewal readiness communications Reduce churn through targeted digital interventions Partner with Product, Marketing, and Ops to deliver seamless journeys Deliver digital campaigns (email, in app, webinars, product comms) Maintain strong CRM hygiene (HubSpot) Report on engagement, adoption, and programme effectiveness What you'll bring Experience in Customer Success OR Account Management in SaaS Proven background in digital or scaled engagement models Strong analytical mindset with confidence using usage data Hands on CRM experience (HubSpot or Salesforce) Excellent written communication skills Process driven, organised, and commercially minded Comfortable operating beyond 1:1 customer management Get in touch to find out more - Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Feb 05, 2026
Full time
Customer Success Manager - Health Tech SaaS Health Tech Surrey (Hybrid) Up to £40,000 + Bonus Our client is a marketing leading Health Tech SaaS business powering thousands of users through a genuinely smart, data led platform. Profitable, scaling, and investing heavily in product and automation, they're now hiring a Customer Success Manager to drive engagement at scale. This is modern Customer Success - digital first, insight led, and built around impact, not endless calls. What you'll do Own a portfolio of digital led customers using one to many engagement Drive adoption, retention, and value through automated lifecycle programmes Execute onboarding, adoption, maturity, and renewal readiness communications Reduce churn through targeted digital interventions Partner with Product, Marketing, and Ops to deliver seamless journeys Deliver digital campaigns (email, in app, webinars, product comms) Maintain strong CRM hygiene (HubSpot) Report on engagement, adoption, and programme effectiveness What you'll bring Experience in Customer Success OR Account Management in SaaS Proven background in digital or scaled engagement models Strong analytical mindset with confidence using usage data Hands on CRM experience (HubSpot or Salesforce) Excellent written communication skills Process driven, organised, and commercially minded Comfortable operating beyond 1:1 customer management Get in touch to find out more - Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful. You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Do you have what it takes? Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous. Significant experience in a similar role within a multi site retailer or property company. Detailed knowledge of lease management, maintenance, and upkeep. Proven track record working cross functionally with departments involving finance, digital, and real estate accountability. Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment. Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems. A collaborative individual ready to push boundaries and assist across various projects. Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave We offer enhanced paid leave options for those important times. Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Feb 05, 2026
Full time
Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful. You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Do you have what it takes? Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous. Significant experience in a similar role within a multi site retailer or property company. Detailed knowledge of lease management, maintenance, and upkeep. Proven track record working cross functionally with departments involving finance, digital, and real estate accountability. Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment. Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems. A collaborative individual ready to push boundaries and assist across various projects. Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave We offer enhanced paid leave options for those important times. Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
