87 jobs found

Head of Customer Engineering, Manufacturing and Industrial corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. 3 years of experience as a manager leading teams in a technical customer-facing role within professional services or sales engineering. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience leading technical conversations, demos, prototyping, or workshops with customers. Experience in the Public Sector. Preferred qualifications: Experience with software life-cycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure). Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information). Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering engaged messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity). Experience managing delivery and consumption plans for complex, cross-pillar cloud solutions. About the job When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise grade solutions that leverage Google's cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Lead a team of CE Managers and extended teams, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization. Foster customer partnership and provide thought leadership related to cloud, cross pillar solutions, and expansion opportunities to drive technical wins. Partner with business leadership to define technical go to market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs. Balance technical leadership with operational excellence; lead workload and opportunity review meetings with Sales and CE teams and provide insight into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects. Work cross functionally across Google, partners, and your team to resolve technical roadblocks. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents to be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Reports To:Group Marketing Director, Europe & APAC - Northstar Travel Group Teams responsible for:Buyer Relations Team, telemarketing staff Products responsible for:Northstar events mainly in Europe, plus USA and Asia Pacific Direct Reports:Account Manager, Buyer Relations team and temporary telesales staff Works with:Senior management plus event, marketing, hosted buyer, data and sales teams Office Location:London, hybrid working About Northstar Northstar Travel Group is the leading business-to-business media company providing information and marketing solutions for the global travel industry. The company owns 14 media brands connecting 1.3M industry professionals through a comprehensive portfolio of digital, social, print and more than 100 events in 13 countries. Purpose The role is responsible for recruitment and engagement of senior-level buyers for Northstar Travel Media across its events / products: Recruit delegates both personally and via the buyer relations team / telemarketing team. On-going relationship management of buyers with the aim of securing them at Northstar events. Is responsible for building, updating, cleaning & maintaining buyer databases for this purpose. Leads the buyer relations and telesales team including recruitment, training, budgets and hitting KPIs. Supports the hosted buyer and event team to deliver the delegate programmes in the lead up to and onsite at the events. Reports numbers and targets accurately on a regular basis. Key accountabilities Is responsible for delivery of agreed hosted buyer and delegate attendees and uses necessary strategy and tactics to deliver targets. Ownership of the hosted buyer / event delegate databases including liaising with the data team to request and return data for the campaigns. Manages buyer relations team to strategically find and recruit buyers to Northstar events throughout the year. To plan and manage resource as and when required. To ensure team is trained, understands the product/show, that data is handled correctly and within GDPR guidelines. This includes overseeing the team's day to day activities and regular 121s. Is responsible for the recruitment budget including temporary staff and incentives and ensuring spend is within limits. Is responsible for group coordinator recruitment including all necessary documentation, administration and reporting for this channel. To manage the relationship with the external qualifier (if using) and being the qualifier of last resort if either the external qualifier or HB recruitment team are unable to reach a decision on suitability of buyer. Has personal target and is responsible for actively making calls during campaigns to reach this target. Looks to deliver the highest standard of quality in inbound and outbound calls via the team. Assists hosted buyer & event teams to drive appointment numbers on request, and where necessary, exhibitor or sponsors appointments to fill any shortfall. Supporting the hosted buyer & event teams to deliver the programme in the lead up to and onsite at the events. Reporting numbers and targets on a regular basis. Is responsible for vetting buyers across the events based on each event's buyer criteria. Is involved with advisory boards, workshops and other events as required. Works closely with the marketing, sales, data, operations, and hosted buyer teams to achieve goals, feeding any industry knowledge back to the departments. Researching and canvassing for new business. Representing the events by attending many relevant industry events to ensure targets are met, industry expertise is expanded, and industry networks are rapidly developed. SUCCESS MEASURES A proven understanding of and commitment to, growing the hosted and other delegate programmes through a business development approach. Ability to manage and distribute data in a priority order. Able to plan and work to a sales strategy. Shows ability to think creatively to find solutions to reach targets. Shows exemplary work ethos and actively gets 'stuck in' by making calls to drive numbers at times when resource is low / falling behind targets. Strong project and time management abilities when required to juggle campaigns at similar times. Excellent communication skills - verbal and written. Ability to respond quickly when solving problems or complaints. During live campaigns and events where a telesales team is available, a minimum of 25% of your time is spent on making delegate recruitment calls within the managerial role. During small events, and with no telesales team, 75-100% of your time is spent on making delegate recruitment calls. BEHAVIOURS AND KNOWLEDGE Highly organised with significant attention to detail. Proven ability to manage a heavy workload and conflicting deadlines. Self-motivated and able to lead team by example. Team player. Good data knowledge and abilities. In-depth knowledge of all the technology required for this role including registration systems, diary systems and telephone systems. Understanding USPs and benefits of own and competitor products. Monitor competitor offering and websites to seek out new ideas. Understanding market trends and developments to maximise sales opportunities. Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.

Organisation: Cranfield University Faculty or Department: Commercial Based at: Cranfield Campus, Cranfield, Bedfordshire Hours of work: 22 hours per week, normally worked Monday to Friday. Flexible working will be considered. Contract type: Permanent Salary: Full time starting salary is normally in the range of £37,897 to £45,580 per annum, pro rata, with potential progression to £52,067 per annum, pro rata (22 hours per week) Apply by: 14/04/2026 Role Description About the Role This is an exciting opportunity for a motivated, customer focused sales professional to join our dynamic Commercial Team as a Business Development Manager (Open & Short Courses), working 3 days per week as part of a job share. In this pivotal role, you will drive participant recruitment, lead conversion activity and build strong customer and corporate partner relationships across a diverse portfolio of open, short and contextualised programmes. You'll act as a trusted adviser to prospective participants and organisations, using your expertise to recommend the right solutions and contribute to our annual commercial targets. You will represent Cranfield at events and work collaboratively with education development, marketing, account management and academic colleagues to ensure a seamless customer journey and a consistent, high quality experience. This role is perfect for someone who thrives in a sales oriented environment where insight, initiative and relationship building make a measurable impact. About You You will bring proven experience in participant recruitment, consultative sales or account management, ideally within higher education, executive development or a similar B2B environment. You'll be confident engaging with senior level stakeholders, translating product knowledge into compelling value propositions, and using data to inform decision making and identify opportunities. You will be organised, proactive and resilient under pressure, with excellent communication skills and the ability to manage a busy pipeline of leads. Strong analytical ability, commercial awareness and a commitment to exceptional customer experience are essential. Experience of CRM systems and digital engagement tools will also be an advantage About Us As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here . Our Values and Commitments Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here . We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here . Working Arrangements Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. For an informal discussion about this opportunity, please contact Graham Bell, Director of Digital Education on (E): Please do not hesitate to contact us for further details on E: . Please quote reference number 5274. Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.

Fluro are looking for a full-time Senior Account Manager to join our experienced and ambitious client services team. This is a brilliant opportunity for someone ready to take the next step in their agency career. You'll be owning key client relationships, driving projects forward day to day, and playing a vital role in the strategic and commercial success of your accounts. Working across branding, digital and marketing campaigns, you'll be confident leading clients, guiding the studio, and keeping projects on track, on budget and on brief. You'll be hands on, highly organised, and comfortable juggling multiple priorities, while also thinking beyond delivery to how we can do better, smarter work for our clients. You'll work closely with the Senior Account Director, supporting them on larger accounts while taking full ownership of others. In short: we need a proactive, commercially minded Senior Account Manager who thrives on responsibility, enjoys building strong relationships, and wants to make a real impact in a growing agency. What we're after: 4 to 6+ years experience in a creative agency client services role Proven experience managing and growing client accounts Strong project management skills across multiple channels including branding, websites, campaigns, social, print, video and digital marketing Confident leading client conversations and acting as a trusted day to day partner Highly organised, detail driven and comfortable managing complex workloads Commercially aware, with experience managing budgets, scopes and profitability Clear and confident verbal and written communicator A natural problem solver who stays calm under pressure A collaborative team player with a positive, proactive mindset Ambitious, self motivated and keen to continue developing strategically A genuine interest in marketing, digital and emerging trends What we offer: In return, you'll get to work with a talented, friendly team who genuinely care about the work and each other. Hybrid working (after probation, minimum 3 days in the studio) Clear progression opportunities towards Account Director level 5 days paid-for professional development each year 23 days holiday plus your birthday off Company profit share scheme Regular company events and socials Company pension Eco-friendly studio space close to the Thames What you'll do: Own and lead client accounts, acting as the main day to day point of contact Manage campaigns and projects from briefing through to delivery and reporting Write and shape client briefs, proposals and scopes of work Plan and project manage workloads through the studio, ensuring clarity and efficiency Manage account finances including forecasting, profitability and invoicing Support the Senior Account Director on larger accounts and strategic initiatives Work closely with the studio to ensure work meets client objectives and Fluro's quality standards Spot opportunities to improve processes, grow accounts and add value for clients About us: As a strategic brand and marketing company, we believe brand should be at the heart of all marketing activity. Success belongs to brave brands, the ones willing to challenge what's possible and understand that being different is more important than being better. The Drum ranked us as one of the top 100 Independent Agencies in the UK, and we're proud to be Great Place to Work Certified . We've also been nominated for multiple awards including Best Web Design Agency, Best Design Agency, Best Direct Marketing Agency and Best Corporate Communication Agency by The Drum Recommends. We believe in honest relationships, strategic thinking and beautifully executed creative ideas. You won't find egos here, just a committed, energetic group of people who enjoy doing great work together. We care deeply about our culture, invest in our people, and work hard to create an inclusive, supportive environment where everyone feels valued. As a close-knit team, our energy is infectious, and we genuinely enjoy working together. We can't wait to welcome you to the team. Sound like you? Then give us a call, we'd love to hear from you.

Link to role presentation video: Thanks for stopping by and learning more about this role at Sitemate! ️ We'd love to hear from you Overview We are looking for a Strategic Customer Success Manager to join our London team, helping drive customer onboarding, retention, and growth across a portfolio of SaaS customers in the construction industry. This role is focused on owning customer outcomes end to end, ensuring customers realise value quickly and expand their usage over time. You'll work closely with customers to configure workflows, solve problems, and embed our platform into their operations. Employment: OTE Remuneration: £77,000 (incl. Pension) Base Salary: £69,300 (incl. Pension) Commission: £7,700 (incl. Pension) About Sitemate: Sitemate builds best in class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. We've achieved strong product market fit - generating thousands of new monthly leads through word of mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand's venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting edge product design to build tools that modernise one of the world's largest and most essential industries. Life at Sitemate At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from under represented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51. How We Work Transparency: Monthly All Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a "Life Story" from one team member - building genuine connection and understanding across our global team. High Velocity: We use best in class, integrated systems to eliminate manual work and give you the information you need to make fast, high quality decisions. Hustle: You'll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests. Autonomy: We focus on outcomes, not hours. You'll have flexibility to manage your day, with no time monitoring or unnecessary meetings. Collaboration: You'll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day. What We Offer Competitive, performance based remuneration Equity options - own a piece of what you're helping to build 20 days paid annual leave, plus sick, carer's, and compassionate leave Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) Learning & Development - professional growth budget and transparent career plans Laptop and home office setup budget Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year Community & Connection - weekly catered lunches, global offsites, and "Life Story" sessions Equal Opportunity We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team's diversity is one of the greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive. Learn More About Sitemate Podcasts 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture 2023: CMO Lance Hodgson - on accelerating your career 2022: CTO Tim Bray - on building quality features that solve real customer problems Want to know what it's like to work at Sitemate? Hear it straight from the team: People of Sitemate Read what our customers say: G2 Crowd, Trust Radius Team Offsites: 2022, 2023, 2024, 2025 Team Context Part of the Go To Market function working closely with Sales and Support High performance, fast paced environment with strong operational standards Collaborative culture with a focus on ownership, continuous improvement, and coaching Opportunity to contribute to process improvement and team development Day-to-Day Own a portfolio of customers as their primary point of contact Onboard new customers and drive successful implementation Prescribe recommendations for configuring the platform across various construction use cases Monitor account health, identify churn risks, and proactively intervene Drive product adoption, retention, and expansion opportunities Collaborate cross functionally with Sales, Product, and Support Challenges Managing a diverse portfolio of customers at different lifecycle stages Prioritising effectively in a fast paced, high expectation environment Navigating a steep learning curve in the early months Adapting to structured processes and adopting new ways of working Who This Role is For Someone who demonstrates strong ownership and consistently delivers high quality outcomes A self driven, growth oriented operator who proactively solves problems A team player who contributes to culture, coaches others, and improves processes Someone comfortable working in a fast paced SaaS environment with high standards Who This Role is Not For Candidates without prior experience in customer facing commercial roles (Customer Success, Account Management, or similar) Individuals who require close direction or prefer highly structured, low change environments Those not comfortable with pace, accountability, and continuous improvement Skills & Experience Must Have: Customer facing commercial experience (Customer Success, Account Management, or similar) Strong analytical and problem solving skills High ownership and execution capability Excellent communication and stakeholder management Ability to manage multiple priorities effectively Nice to Have: Experience in SaaS or construction technology Coaching or mentoring experience Adaptability and flexibility in fast paced environments ️ Tools Essential Tools: Microsoft Office Suite Slack Salesforce Front Confluence Loom Video conferencing (Zoom / Teams) and calendar tools (scheduling, invites) Bonus Tools: Excel Support tools (e.g. Intercom) Call recording/coaching tools (e.g. Fathom) Analytics / reporting (e.g. Power BI / Tableau) Project/task tools (e.g. Trello / Jira) First 6 Months - Success Criteria By month 6, the person will have: Successfully onboarded and managed a portfolio of customers Built strong relationships with key stakeholders across accounts Demonstrated the ability to identify and mitigate churn risks Driven measurable improvements in customer adoption and engagement Become confident in prescribing solutions and workflows within the platform Contributed to team processes and shared learnings (PLEASE Note: We do not use recruitment partners or services, so please save your time and don't reach out)

Commercial Manager - Wound Care Portfolio Hybrid (Herne Hill, 3 days in office) The salary up to £32,000 (DOE) plus generous uncapped commission and company benefits. As Commercial Manager for the Wound Care portfolio, you will play a key role in shaping, delivering and improving commercial activity across print, digital, events and medical education within this market. You will work in a fast-paced, specialist healthcare media environment where commercial awareness, audience insight, and collaboration are key, working across the Journal of Wound Care, the British Journal of Community Nursing, including the BJCN's quarterly Community Wound Care supplement, the BJN's quarterly Tissue Viability supplement, and our Wound Care Handbook platform. Wound Care is a core therapy area within MA Healthcare, delivering trusted content and education to clinicians across the UK and globally. Alongside established print and digital products, the portfolio includes high-profile UK and US events, with clear plans for further growth. This is a great role for someone who enjoys ownership, balancing priorities across print, digital, events and education, and is motivated by seeing their work drive growth in this market and make a real difference for healthcare professionals and patient care. As a Commercial Manager, you will: Own and deliver revenue across print, digital, events and medical education products. Manage and grow a portfolio of UK and international clients, maintaining a high standard of service. Identify and convert new business opportunities, clearly communicating the value of the portfolio. Work closely with the Associate Publisher on sales strategy, budgeting and growth opportunities. Build strong relationships with wound care organisations and associations to increase visibility. Collaborate with editorial, production and marketing teams to deliver campaigns on time. Contribute ideas for new products and services to support portfolio development. Plan and prioritise your work to meet targets and deadlines, with flexibility to travel across the UK. What we're looking for Must-haves: Experience in sales across publishing, media or events, with the ability to deliver against targets. Strong communication skills, able to build rapport and credibility with clients and stakeholders. Excellent organisation and time management, with the ability to manage multiple deadlines. Commercial awareness, with a proactive and tenacious approach to winning and growing business. Confidence working cross-functionally with editorial, marketing and production teams. Nice-to-haves: Experience in healthcare publishing or event sales. Account management experience, with a focus on growing existing relationships. Exposure to international clients or markets. An interest in medical education or healthcare sectors. If you do not meet every requirement but bring transferable skills, sound judgement and fresh thinking, we encourage you to apply. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work: Applicants must have the right to live and work in the UK. We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.

POSITION: Brand Store General Manager - Jaguar POSTING END DATE: 12/04/2026 LOCATION: Phase 1 - Gaydon, Whitley and London. Phase 2 - Knightsbridge, London (with occasional travel to Gaydon and Whitley as required) SALARY: Competitive JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact. WHAT TO EXPECT Jaguar is an iconic brand with an illustrious heritage that is now undergoing a dramatic transformation. As part of the Re-Imagine strategy for the JLR business, Jaguar will be repositioned as a modern luxury brand and will seek to offer a new end to end client journey, underpinned by an all-electric car portfolio. This exciting opportunity is both a visionary and operational leadership role that will shape the future of our retail presence in London, which will be wholly owned by Jaguar - a first for JLR. THE ROLE Phase 1 - Pre-Opening: During this phase, you will be focussed upon the implementation and set up of the new London store prior to opening. Key Responsibilities: Operations - Working with our central operations team, you'll become familiar with our global operating standards and assessing how this can be localised to the London store. Commercial - Working with our UK NSC Sales team, you'll understand the JLR sales management process and compliance, to lay groundwork for future sales performance. Marketing - Working in collaboration with our Brand teams, implementing the marketing activity plan aligned to our brand standards whilst ensuring it is localised. People - Working in collaboration with our People & Training colleagues, you'll play a crucial part of in the creation of the brand store team. You'll also become familiar with people processes and understanding core training, immersions and luxury experience creation and education requirements. Digital - Working in collaboration with our Digital colleagues, being a central point of contact for all things digital/IT Systems relevant to the brand store. Property - Working in collaboration with our property colleagues to undertake site checks, liaising with third party suppliers and other relevant stakeholders local to the area. Phase 2 - Post Opening During this phase, you will be fully responsible for the day to day running of the store, from client experience, overall commercial performance, operational matters and the experience for your team. Key Responsibilities: Client Experience Delivering an engaging and exceptional client experience that is unique to our brand which is consistently followed. Maintaining long term client relationships to increase exposure and revenue opportunities. Promote the use of client relationship management (CRM) systems and the importance of quality data collection to deliver the best possible client experience. Raising market awareness to maximise revenue opportunities. Leading client events to build new relationships into the brand. Manages any client escalation if required with the utmost professionalism and care to protect the relationship and reputation of our brand. Own the full commercial performance of the store, delivering profitable growth across new vehicle sales and financial services. Lead, inspire, and performance-manage the sales team to consistently achieve sales, margin, and client experience targets. Oversee the complete sales pipeline, ensuring disciplined lead management high conversion discipline, and a data-led understanding of client demand. Set clear sales forecasts, manage and report results rigorously, and implement corrective that strengthen brand equity, client acquisition, and sales revenue. Run structured sales reviews and coaching to build a high-performance culture aligned with both commercial outcomes and brand ambition. Operations Ensure the store operates to the highest standards of compliance, safety, and brand integrity in line with brand policy. Drive operational performance through effective use of systems, data, and reporting. Continuously improve processes to elevate efficiency and the client experience. Strengthen the brand's presence in the local area through proactive community and partnership activity. Provide clear operational insights and feedback to the wider business to enhance performance and future planning. Lead the store sustainably in line with the company's environmental objectives. Your Team Driving high performance of your teams consistently and providing support where required, through coaching and feedback. Living and breathing the values of JLR and the culture of Jaguar and bring this to life by positively role modelling these principles. Encouraging and welcoming the team to come up with new ideas to improve the store performance and new ways of working. Embracing diversity, so that everyone feels valued and included. Ensure that all of the team represent the brand as required and to standard. Adhering to our people processes to enhance the employee experience and maintain consistency, such as regular check-in's, providing feedback and areas of development. Ensuring your team understand the importance of education for both self-development and for client service. Success Indicators Meeting or exceeding commercial (revenue/margin/profit/loss) and sales performance targets (target unit sales). Consistently achieving and out-performing levels of client service feedback, net promoter scores and employee net promoter scores. Being a positive ambassador whilst also achieving positive outcomes from training and education. Successful implementation of marketing initiatives. Positive brand image within the local area. Successfully positioning and leading by example, the Jaguar brand store as a 'Halo' Retailer. Sharing your experiences and knowledge for the benefit of others within the Jaguar network. WHAT YOU'LL NEED Essential Knowledge, Skills and Experience Proven experience within luxury automotive retailing, minimum of 3 years is preferred. Experience in successfully building a team from day one, within a similar environment. Proven experience of delivering exceptional levels of client service and revenue. Proven track record of direct commercial, sales and financial performance management.Knowledge and understanding of luxury automotive operations and in particular, the demands and lifestyles of HNW and UHNW clients. Knowledge of the London area, specifically with regards to other luxury automotive environments, including hospitality and other relevant social areas which could be relevant for our clients. Strong analytical skills - able to use data to drive analysis and results and create action plans based on data insights. Capable of seeing the 'bigger picture' and thinking strategically. Attention to detail and high degree of accuracy. Experience born in a retail environment, particularly during a set-up phase. Fluency in English, whilst another language is desirable. A knowledge of 'back office' accounting and forecasting. Personal Profile Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. You live and breathe both a client and people centric mindset with a true focus on creating loyal brand advocates. You build engaged, supported and inspired teams. Thanks to your commitment to people development, you challenge individuals to grow themselves and their career with us. You believe in leading with your people with a constant focus on how we can leverage the client experience a little more in every interaction. You are someone who believes in empowerment, setting clear objectives and frameworks but with a trust in your talented team to deliver above and beyond expectations. You are compelled to dive into the data and understand the stories behind the numbers in order to leverage best practice and quickly fix problems. You are not afraid receive or give in the moment feedback. We want you to be fearless in your pursuit of truly incredible client centric experience and loyalty for a lifetime. You have integrity and empathy who holds the client experience and the experience of their team, above all else, even when it is challenged. What we can offer you Possibly a 'once in a career lifetime' opportunity, this is your chance to join us on our journey of something quite incredible, and you'll be at the very heart of it. We will also offer a competitive renumeration package, which includes two management vehicles, enhanced bonus scheme and many more benefits. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all. At JLR we are passionate about our people. They are at the heart of our business . click apply for full job details

VodafoneThree - Mobile Benchmark LeadNewbury, United Kingdom Location: Newburyor London+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What You'll Do We're creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers' experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we've known before is taking shape. We're not just building a company. We're going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.This role leads the Benchmark function within Mobile Network Quality team, ensuring mobile network performance aligns with benchmark priorities and business needs (marketing claims). It requires strong technical insight and analytical processes to drive continuous improvement and stakeholder confidence. It provides regular competitor intelligence insights Act as the subject matter expert on mobile performance, specialized in benchmarking aspect of it (drive-test and crowd-data based), within NQCXI department, enabling effective prioritization of wider Networks department actions to achieve business required marketing claims (e.g. UK's Best Network, UK's Most Reliable network, etc.). Develop and maintain geographic mobile performance model, which precisely quantifies geographical areas and systematic issues which are essential for the achievement of business required marketing claims. Lead the analysis and provide regular insights into mobile benchmark results, including the competitor intelligence, to assure VodafoneThree competitiveness on the market. Represent NQCXI department in mobile network forums, building strong relationships, to provide timely information to NQCXI team on ongoing RAN activities, and to provide impact analysis of said RAN activities to benchmarking. Drive continuous improvement of team's analytical expertise and capability Provide technical leadership and mentoring to junior analysts and mobile performance reporting teams within wider NQCXI department, fostering a culture of innovation and accountability. Who You Are In-depth understanding of mobile network technologies, including 2G (GSM), 3G (UMTS), 4G (LTE), and 5G NR, with a focus on radio access network (RAN) architecture and performance characteristics. In-depth understanding of mobile benchmarking methodologies, drive-test and crowd-data based. Expertise in mobile network optimisation techniques, such as handover parameter tuning, neighbour cell management, load balancing, interference mitigation strategies, etc. Strong command of statistical modelling and data science techniques, including regression analysis, clustering, and time-series forecasting, to quantify customer dissatisfaction and predict network performance impacts. Knowledge of key mobile performance KPIs, such as call setup success rate (CSSR), drop call rate (DCR), throughput, latency, and coverage metrics, and how they correlate with customer experience indicators like rNPS. Understanding of mobile network planning and deployment processes, including spectrum management, site rollout, and RAN upgrades, to assess and communicate customer impact. Ability to translate complex technical models and performance insights into clear, compelling narratives, tailored for both technical and non-technical audiences, enabling effective decision-making across the business. Experience mentoring technical teams, with the ability to guide junior analysts and reporting teams in analytical best practices, model development, and performance interpretation. We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as

Sr Technical Customer Success Manager (French speaking, 12 mth FTC) London, UK Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories in G2's Winter 2026 Report, Amplitude is the best in class solution for product, data, and marketing teams. Learn more at Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. We have a current opening for a maternity leave cover on a 12 month fixed term contract. The Technical Customer Success Manager is a senior strategic operator and the primary owner of the customer deployment, adoption, and outcomes from presales through renewal and expansion. They bring expert level Amplitude product knowledge and deep fluency in customer technical ecosystems-data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture-using that context to deploy use cases, close adoption gaps, and prescribe what good looks like at each maturity stage. The Technical Customer Success Manager is execution first: they diagnose and move without escalation, hold a clear point of view, and are directly accountable for how Amplitude performs inside a customer's environment. They build trusted relationships with power users and technical champions, while maintaining the business acumen to connect product outcomes to commercial value and executive priorities. They are the persistent, continuous presence the customer experiences as "Amplitude"-no handoffs, no gaps, no ambiguity about who owns the outcome. You enjoy working in a fast paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem solving, and communication skills along with a passion for working with customers. As a Sr. Technical Customer Success Manager, you will: Be responsible for supporting scope of services and use case alignment pre sales and delivery through implementation and deployment of use cases Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions Leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude Provide expertise to help customers derive valuable insights from our highly technical product Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives Innovate when it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows Champion the needs of the market and serve as internal advocate for customers Effectively prioritize in order to deliver on key business objectives across your portfolio Critical Skills Profile Strategic Consultation: Opinionated and prescriptive with strong objection handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria. Business and Use Case Acumen: Starting from presales through renewal/expansion, understand customer business, critical use cases and business challenges and prescribe deployment plan to achieve desired goals. Ecosystem, AI and Data Fluency: Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc) Hands on Product Expertise: review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co configures Amplitude agents, understand the customer business context and identify growth opportunities Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success, including project timeline, and customer milestone cadence across a book. Escalate and know when to effectively pull in resources. Deployment Management: the Technical Customer Success Manager is accountable for deployment quality even on partner led accounts. They must join kickoff, accountable for clean taxonomy, monitor partner health, and elevate PDM when quality issues arise. This is a net new responsibility vs. today's CSM. Relationship Builder: contributes to build and maintain EB relationships independently around deployment, adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data drift before they become churn signals, ability to identify signals and action on them AI Innovation & Proficiency: Constantly innovate to embed AI in day to day workflow to improve efficiency and customer outcomes Experiment, iterate and share best practices. Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth. Staying Safe - Protect Yourself From Recruitment Fraud. We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Support the development of the assigned territory and partner ecosystem to contribute to revenue growth, pipeline quality, and new customer acquisition. Assist in the execution of structured joint business plans with partners and direct sales teams, supporting focus accounts, priority segments, and quarterly action plans. Conduct regular customer visits, independently for standard opportunities and jointly with channel partners or senior sales teams for more complex cases. Execute a structured visit and prospecting plan to help generate new pipeline and support funnel conversion. Support business development activities within transactional and distribution scope accounts. Participate in customer meetings, basic technical discussions, and live instrument demonstrations, progressively building technical confidence and qualification skills. Support the delivery of technical seminars, workshops, and partner enablement sessions on Test and Measurement solutions including oscilloscopes, data acquisition, LCR meters, signal generators, signal analyzers, RF and power applications. Provide first level technical and commercial support to partner sales teams, reinforcing value based positioning and correct product selection. Identify and prospect new accounts in strategic segments such as Automotive, Defense, Wireless, Semiconductor, Education, Quantum, and Industrial markets under senior guidance. Work closely with the Channel Account Manager, Partners Account Manager & Direct Sales teams to ensure aligned execution and proper territory coverage. Promote adoption of the e commerce platform and support partners in digital engagement and order processes. Maintain disciplined pipeline tracking, forecasting updates, deal registration follow up, and CRM hygiene. Support promotional campaigns, new product introductions, and regional initiatives to accelerate sell in and sell through. Contribute to regular business reviews and provide structured feedback on territory performance and action plans. Qualifications Bachelor's or Master's degree in Electronics Engineering, Electrical Engineering, Telecommunications, or a related technical field. Engineering School degree preferred. Recent graduate or up to 2 years of experience in electronics, RF, digital, or a related technical environment. Internship, thesis, or first professional experience in Test and Measurement, R&D, or technical support is a strong advantage. Strong interest in technical sales, channel support, and customer facing roles within a distribution or manufacturer environment. Foundational knowledge of Electronic Test and Measurement instruments such as oscilloscopes, signal generators, spectrum analyzers, power supplies, or RF measurement solutions. Basic understanding of test software environments or automated test concepts is an advantage. General understanding of electronics applications in industries such as Automotive, Industrial, IoT, Wireless, Aerospace and Defense, Semiconductor, Education, or emerging technologies. Motivation to develop both technical expertise and commercial skills including opportunity qualification, value based positioning, and pipeline management. Good communication and presentation skills, with the ability to engage engineers and technical stakeholders. Fluency in English and French is mandatory. Additional European languages are considered a plus. Valid UK driving licence and willingness to travel within the assigned territory. Valid work and travel authorization within the European Union. Careers Privacy Statement Keysight is an Equal Opportunity Employer.

Overview Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we'd love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You'll ensure your assigned customers and others achieve tangible value from Elliptic's blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role - influencing product direction, scaling best practices across geographies, and aligning your team's initiatives with global business objectives. You'll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences Represent the voice of global customers by gathering regional insights and informing product roadmaps Drive continuous improvement of processes, tools, and playbooks across both regions Champion collaboration between regions, fostering a culture of shared learning and global best practice Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: Enjoy managing top customers and understand the importance of successfully leading them to short and long term success Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams Take a data-driven approach to decision-making, using customer and business metrics to inform strategy Are comfortable navigating cultural and operational differences across EMEA and APAC markets Have exceptional communication, relationship-building, and stakeholder management abilities Embrace flexibility and are able to manage priorities across multiple time zones Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) Operational excellence in process design, forecasting, and metrics tracking Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies A global mindset - curious, culturally aware, and adaptable Interest in blockchain, cryptocurrency, or digital asset industries Bonus Points for: Experience scaling Customer Success operations Comfort with flexible work hours and asynchronous collaboration tools Benefits Competitive salary Share Options Holiday - 25 days of annual leave in addition to US Public Holidays Health insurance Personal training budget Laptop + equipment you need Home office allowance Full access to Spill Mental Health Support