Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Mar 15, 2026
Full time
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Mar 15, 2026
Full time
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.
Mar 15, 2026
Full time
The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.
Commercial Finance Manager / Finance Business Partner York Full time Permanent About the Role A well-established, growth focused consumer business is seeking a Commercial Finance Business Partner to support their financial planning and decision making within their commercial sales and marketing functions. This is a high impact role requiring a strong analytical skillset, commercial insight and the confidence to challenge and influence senior stakeholders. You will play a key role in driving performance and improving financial discipline. Key Responsibilities Financial Planning & Analysis Develop and refine intake and acquisition models that translate commercial and marketing plans into financial outcomes Build, maintain, and continuously improve financial forecasts, budgets, and reforecasts aligned to strategic objectives Deliver timely and accurate KPI reporting across sales channels (including digital and offline channels) Business Partnering Act as a trusted advisor to Sales and Marketing teams, supporting investment decisions and performance evaluation Collaborate with stakeholders to ensure marketing investment plans are financially robust and return-focused Partner with Digital and Non-Digital teams to track acquisition performance and campaign effectiveness Reporting & Insight Develop and maintain Power BI dashboards (or equivalent BI tools) to support performance tracking and decision-making Provide detailed variance analysis and insightful commentary for monthly, quarterly, and annual reviews Lead financial performance analysis across different sales channels and customer segments Stakeholder Engagement Partner with senior leadership to align financial reporting, expectations, and performance goals Work closely with FP&A to ensure consistency and integrity in forecasting and budgeting cycles Translate complex financial data into clear, actionable insight for non-finance stakeholders About You Qualifications Fully qualified accountant (CIMA, ACCA, ACA or equivalent) Experience Proven experience in FP&A, commercial finance, or business partnering roles Strong track record of cross-functional collaboration, particularly with marketing, digital, or commercial teams Experience in budgeting, forecasting, and financial modelling Skills Strong analytical mindset with excellent attention to detail Advanced Excel skills and experience using Power BI (or similar data tools) Confident communicator, able to challenge constructively and influence senior stakeholders Comfortable working in a fast-paced, evolving environment
Mar 15, 2026
Full time
Commercial Finance Manager / Finance Business Partner York Full time Permanent About the Role A well-established, growth focused consumer business is seeking a Commercial Finance Business Partner to support their financial planning and decision making within their commercial sales and marketing functions. This is a high impact role requiring a strong analytical skillset, commercial insight and the confidence to challenge and influence senior stakeholders. You will play a key role in driving performance and improving financial discipline. Key Responsibilities Financial Planning & Analysis Develop and refine intake and acquisition models that translate commercial and marketing plans into financial outcomes Build, maintain, and continuously improve financial forecasts, budgets, and reforecasts aligned to strategic objectives Deliver timely and accurate KPI reporting across sales channels (including digital and offline channels) Business Partnering Act as a trusted advisor to Sales and Marketing teams, supporting investment decisions and performance evaluation Collaborate with stakeholders to ensure marketing investment plans are financially robust and return-focused Partner with Digital and Non-Digital teams to track acquisition performance and campaign effectiveness Reporting & Insight Develop and maintain Power BI dashboards (or equivalent BI tools) to support performance tracking and decision-making Provide detailed variance analysis and insightful commentary for monthly, quarterly, and annual reviews Lead financial performance analysis across different sales channels and customer segments Stakeholder Engagement Partner with senior leadership to align financial reporting, expectations, and performance goals Work closely with FP&A to ensure consistency and integrity in forecasting and budgeting cycles Translate complex financial data into clear, actionable insight for non-finance stakeholders About You Qualifications Fully qualified accountant (CIMA, ACCA, ACA or equivalent) Experience Proven experience in FP&A, commercial finance, or business partnering roles Strong track record of cross-functional collaboration, particularly with marketing, digital, or commercial teams Experience in budgeting, forecasting, and financial modelling Skills Strong analytical mindset with excellent attention to detail Advanced Excel skills and experience using Power BI (or similar data tools) Confident communicator, able to challenge constructively and influence senior stakeholders Comfortable working in a fast-paced, evolving environment
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 15, 2026
Full time
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Account Manager Consumer Packaged Goods (CPG) Location: Home-based England or Wales Salary: £50-55K plus uncapped bonus, company car and excellent benefits package About the Company Our client is a leading player in the Digital Industries space, driving innovation across the automation and smart manufacturing landscape click apply for full job details
Mar 15, 2026
Full time
Account Manager Consumer Packaged Goods (CPG) Location: Home-based England or Wales Salary: £50-55K plus uncapped bonus, company car and excellent benefits package About the Company Our client is a leading player in the Digital Industries space, driving innovation across the automation and smart manufacturing landscape click apply for full job details
United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.
Mar 15, 2026
Full time
United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.
Salary £40,000 - £50, 000 Based in Bideford, North Devon, our client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients. Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Digital Director to develop digital marketing strategies to hit clients' business objectives. You'll be working with the internal Account management and digital teams, and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms. Responsibilities Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives. Develop strategies and oversee the implementation of digital marketing strategies across relevant channels. Talking and listening to clients to then translate their needs into a planned digital strategy. Translating and presenting technical campaign performance to relevant stakeholders. Supporting with new business pitches. Collecting data to analyse how campaigns are performing to get the best possible return from a client's investment using a variety of metrics. Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc. Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels. Coordinating with the Account Management team to identify growth strategies. Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for). To succeed you will be Strategic, analytical thinker with strong numerical skills High attention to detail and able to manipulate data using advanced Excel and/or specialist packages Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies Curious about human behaviour and interaction with technology Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships. Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it. Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms. Commercially minded and able to understand the role of digital in a client's business. Self-sufficient in their work; able to plan and prioritise. Well organised, efficient and able to work to tight deadlines. Willing to co-operate with and support other team members. Able to work under pressure and seek support when needed.
Mar 15, 2026
Full time
Salary £40,000 - £50, 000 Based in Bideford, North Devon, our client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients. Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Digital Director to develop digital marketing strategies to hit clients' business objectives. You'll be working with the internal Account management and digital teams, and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms. Responsibilities Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives. Develop strategies and oversee the implementation of digital marketing strategies across relevant channels. Talking and listening to clients to then translate their needs into a planned digital strategy. Translating and presenting technical campaign performance to relevant stakeholders. Supporting with new business pitches. Collecting data to analyse how campaigns are performing to get the best possible return from a client's investment using a variety of metrics. Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc. Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels. Coordinating with the Account Management team to identify growth strategies. Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for). To succeed you will be Strategic, analytical thinker with strong numerical skills High attention to detail and able to manipulate data using advanced Excel and/or specialist packages Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies Curious about human behaviour and interaction with technology Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships. Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it. Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms. Commercially minded and able to understand the role of digital in a client's business. Self-sufficient in their work; able to plan and prioritise. Well organised, efficient and able to work to tight deadlines. Willing to co-operate with and support other team members. Able to work under pressure and seek support when needed.
The Account Manager position is an exciting role that gives you the opportunity to have a direct impact on the future of digital healthcare. You will be responsible for managing large customer accounts, identifying new sales opportunities and setting the strategic direction of the company. You will have responsibility for leading on projects that help transform healthcare across the NHS and global click apply for full job details
Mar 14, 2026
Full time
The Account Manager position is an exciting role that gives you the opportunity to have a direct impact on the future of digital healthcare. You will be responsible for managing large customer accounts, identifying new sales opportunities and setting the strategic direction of the company. You will have responsibility for leading on projects that help transform healthcare across the NHS and global click apply for full job details
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Mar 14, 2026
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Join our Team Relationship Giving Manager Hours: 37.5 hours per week (Flexible working will be considered) Salary: £29,008 - £36,778 FTE (Subject to ongoing upward pay review) Department: Fundraising Location: 1 Northgate Road, Middlesbrough, TS5 5NW The Relationship Giving Manager plays a leading and hands on role in designing and implementing the supporter acquisition, retention and development plans. Focusing on growing reach, engagement and ultimately income across Individual Giving, Legacy and In Memory activity. The postholder will manage, coordinate and deliver a variety of donor acquisition, conversion and retention campaigns and communications that make up the donor acquisition and supporter development programmes to deadline and within budget across various mediums including print, digital, face-to-face and direct marketing etc. The postholder will also. • Track the performance of campaigns and monitor performance metrics, including campaign results against agreed KPIs • Ensure continuous testing, collate learnings and make recommendations to guide future activity • Ensure effective maintenance and retention of active, lapsing and lapsed supporters • Work with the wider fundraising team to design and implement supporter journeys for all individual donors and supporters including legacy prospects and pledgers • Contribute to the development of the legacy marketing plan, implementing annual and ongoing initiatives to build a sustainable legacy pipeline • Identify new channels and audiences to promote activities and products amongst existing donors/contacts and new prospective donors • Develop strong relationships with external third parties promote the charity as a local beneficiary If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to make a difference to the lives of local people, then we want to meet you. At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times. People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives. Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people. Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine! Closing date for applications is 16th March 2026, but we reserve the right to close the advert earlier if we have a high volume of applications. Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace. This role requires a DBS check. We will do this for you.
Mar 14, 2026
Full time
Join our Team Relationship Giving Manager Hours: 37.5 hours per week (Flexible working will be considered) Salary: £29,008 - £36,778 FTE (Subject to ongoing upward pay review) Department: Fundraising Location: 1 Northgate Road, Middlesbrough, TS5 5NW The Relationship Giving Manager plays a leading and hands on role in designing and implementing the supporter acquisition, retention and development plans. Focusing on growing reach, engagement and ultimately income across Individual Giving, Legacy and In Memory activity. The postholder will manage, coordinate and deliver a variety of donor acquisition, conversion and retention campaigns and communications that make up the donor acquisition and supporter development programmes to deadline and within budget across various mediums including print, digital, face-to-face and direct marketing etc. The postholder will also. • Track the performance of campaigns and monitor performance metrics, including campaign results against agreed KPIs • Ensure continuous testing, collate learnings and make recommendations to guide future activity • Ensure effective maintenance and retention of active, lapsing and lapsed supporters • Work with the wider fundraising team to design and implement supporter journeys for all individual donors and supporters including legacy prospects and pledgers • Contribute to the development of the legacy marketing plan, implementing annual and ongoing initiatives to build a sustainable legacy pipeline • Identify new channels and audiences to promote activities and products amongst existing donors/contacts and new prospective donors • Develop strong relationships with external third parties promote the charity as a local beneficiary If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to make a difference to the lives of local people, then we want to meet you. At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times. People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives. Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people. Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine! Closing date for applications is 16th March 2026, but we reserve the right to close the advert earlier if we have a high volume of applications. Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace. This role requires a DBS check. We will do this for you.
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 14, 2026
Full time
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Senior FP&A Manager £100,000 - £110,000 We have an exciting opportunity for an ambitious individual to join a highly respected commercial finance function in a national Retailer. If you're an agile, experienced FP&A leader, this could be a fantastic role for you. About the Company : UK retailer with a strong national footprint and a loyal customer base Strong future operating model in a sharper, more agile environment Backed by significant investment in digital, stores and governance to support long-term commercial strength The Role: As a Senior FP&A Manager, you will play a pivotal role in supporting financial performance and driving insight across every avenue of the business, leading on board packs and reporting to the executive leadership team. This position will involve providing financial analysis, insights, and strategic recommendations to improve profitability, optimise operational efficiency, and drive business decisions. The role requires a strong understanding of FP&A and the ability to work cross-functionally with commercial, operations, and senior leadership teams. Responsibilities: Lead the Financial Planning and Analysis function to support strategic decisions and promote a culture of continuous improvement Own and control the annual budgeted and re-forecasting process with cross-functional collaboration and scenario modelling Own the in-year commercial outlook process, including detailing all relevant cross-functional risks and opportunities Deliver insightful trading analysis and help support the review process across the group Conduct advanced financial analysis to assess market trends, pricing strategies, customer behaviours, and competitive dynamics Provide insights and recommendations to senior leadership on optimising revenue growth, cost management, and profitability Analyse sales performance and understand all segments that make up Gross profit to highlight risks and opportunities within current trading patterns Identify opportunities for cost savings and efficiency improvements across the business Partner with sales, marketing, operations, and other departments to align financial goals with commercial objectives Support the development of business strategies that drive sustainable growth and profitability Deliver insightful Board reporting with a focus on the story behind the numbers rather than production of pure data led information Ensure accurate and timely preparation of financial reports for senior management, investors, and stakeholders Maintain compliance with financial regulations and reporting standards Lead and mentor a team of finance professionals, fostering a culture of collaboration, accountability, and professional growth Provide guidance and support to junior staff, ensuring the delivery of high-quality financial analysis and decision-making The Ideal Candidate: Qualified with a minimum of 5 years PQE and previous management experience An expert modeller with advanced Excel skills and experience building accurate financial models from scratch The ability to create insightful, concise and clear presentations Commercially curious, draw conclusions and propose recommendations Proven track record in driving business results through financial insights and strategic planning Previous experience in an FP&A leadership role with exec level exposure Ability to work under pressure and manage multiple priorities in a fast-paced environment Excellent business partnering and stakeholder engagement skills What they Offer: Competitive salary: £100,000 - £105,000 Car Allowance: £4,000 Up to 30% bonus Private Medical Hybrid working (2 days in London) Enhanced Pension How to Apply: We want to hear from you if you're excited about this opportunity and believe you have what it takes to excel in this role. Apply now for further information. About Aila Recruitment: Aila is a specialist finance recruitment business dedicated to providing the best jobs to the best people. We operate as an extended arm of our client's business and a career coach for our candidates' ongoing development.
Mar 13, 2026
Full time
Senior FP&A Manager £100,000 - £110,000 We have an exciting opportunity for an ambitious individual to join a highly respected commercial finance function in a national Retailer. If you're an agile, experienced FP&A leader, this could be a fantastic role for you. About the Company : UK retailer with a strong national footprint and a loyal customer base Strong future operating model in a sharper, more agile environment Backed by significant investment in digital, stores and governance to support long-term commercial strength The Role: As a Senior FP&A Manager, you will play a pivotal role in supporting financial performance and driving insight across every avenue of the business, leading on board packs and reporting to the executive leadership team. This position will involve providing financial analysis, insights, and strategic recommendations to improve profitability, optimise operational efficiency, and drive business decisions. The role requires a strong understanding of FP&A and the ability to work cross-functionally with commercial, operations, and senior leadership teams. Responsibilities: Lead the Financial Planning and Analysis function to support strategic decisions and promote a culture of continuous improvement Own and control the annual budgeted and re-forecasting process with cross-functional collaboration and scenario modelling Own the in-year commercial outlook process, including detailing all relevant cross-functional risks and opportunities Deliver insightful trading analysis and help support the review process across the group Conduct advanced financial analysis to assess market trends, pricing strategies, customer behaviours, and competitive dynamics Provide insights and recommendations to senior leadership on optimising revenue growth, cost management, and profitability Analyse sales performance and understand all segments that make up Gross profit to highlight risks and opportunities within current trading patterns Identify opportunities for cost savings and efficiency improvements across the business Partner with sales, marketing, operations, and other departments to align financial goals with commercial objectives Support the development of business strategies that drive sustainable growth and profitability Deliver insightful Board reporting with a focus on the story behind the numbers rather than production of pure data led information Ensure accurate and timely preparation of financial reports for senior management, investors, and stakeholders Maintain compliance with financial regulations and reporting standards Lead and mentor a team of finance professionals, fostering a culture of collaboration, accountability, and professional growth Provide guidance and support to junior staff, ensuring the delivery of high-quality financial analysis and decision-making The Ideal Candidate: Qualified with a minimum of 5 years PQE and previous management experience An expert modeller with advanced Excel skills and experience building accurate financial models from scratch The ability to create insightful, concise and clear presentations Commercially curious, draw conclusions and propose recommendations Proven track record in driving business results through financial insights and strategic planning Previous experience in an FP&A leadership role with exec level exposure Ability to work under pressure and manage multiple priorities in a fast-paced environment Excellent business partnering and stakeholder engagement skills What they Offer: Competitive salary: £100,000 - £105,000 Car Allowance: £4,000 Up to 30% bonus Private Medical Hybrid working (2 days in London) Enhanced Pension How to Apply: We want to hear from you if you're excited about this opportunity and believe you have what it takes to excel in this role. Apply now for further information. About Aila Recruitment: Aila is a specialist finance recruitment business dedicated to providing the best jobs to the best people. We operate as an extended arm of our client's business and a career coach for our candidates' ongoing development.
Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. Job Summary As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Key Responsibilities Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Update and review internal processes and make improvements as necessary Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Run client meetings, ensuring meetings are followed up with detailed minutes and action points. Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Monitor participation and assist with client reporting such as attendance tracking Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Internal Course Administration Coordinate and track internal processes for course delivery Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management Assist in improving internal processes. We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Skills and Experience Essential(E) / Desired (D) 2+ year experience in a client-facing role (E) Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Ability to work remotely(E) Flexible and adaptable approach(E) Strong project management skills(E) Experience with platform applications such as Zoom and Webex (E) Ability to work independently and to problem solve (E) Excellent written and verbal communication skills in a business-to-business environment (E) Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Mar 13, 2026
Full time
Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. Job Summary As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Key Responsibilities Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Update and review internal processes and make improvements as necessary Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Run client meetings, ensuring meetings are followed up with detailed minutes and action points. Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Monitor participation and assist with client reporting such as attendance tracking Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Internal Course Administration Coordinate and track internal processes for course delivery Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management Assist in improving internal processes. We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Skills and Experience Essential(E) / Desired (D) 2+ year experience in a client-facing role (E) Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Ability to work remotely(E) Flexible and adaptable approach(E) Strong project management skills(E) Experience with platform applications such as Zoom and Webex (E) Ability to work independently and to problem solve (E) Excellent written and verbal communication skills in a business-to-business environment (E) Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods. Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job' Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Position Summary The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities Contact retailers within assigned call list, developing strong working relationships with retailers Provide information about new and existing games and promotions in order to maximise sales. Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time. Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion. Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience Excellent written and verbal communication skills Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.) Sales, Customer Service or Retail experience would be an advantage. Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.
Mar 13, 2026
Full time
Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods. Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job' Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Position Summary The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities Contact retailers within assigned call list, developing strong working relationships with retailers Provide information about new and existing games and promotions in order to maximise sales. Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time. Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion. Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience Excellent written and verbal communication skills Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.) Sales, Customer Service or Retail experience would be an advantage. Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.
Location: Hybrid with London base location Salary: £48,987 to £61,234 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range) Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for a Digital Campaigns Manager to plan and deliver integrated digital campaigns across all channels, including web, email, paid and owned media. With proven hands-on experience of delivering results through multi-channel digital marketing campaigns, you'll ensure Clarion's services and offers reach key audiences by aligning activity across online and offline channels. Your ability to apply creativity to campaign messaging and visuals while maintaining brand alignment is vital! You'll ensure campaigns are compelling, consistent, and accessible. Strong analytical and reporting skills, with experience using CRM systems such as Dynamics 365 and analytics platforms are essential. You'll have a strong knowledge of GDPR and data protection in marketing and significant experience working collaboratively across teams to deliver integrated campaigns with consistent messaging. You'll work closely with the full marketing team, coordinating campaigns and using insights to refine delivery, and must be able to develop and manage campaign calendars aligned to sales and service objectives. This is a broad role that covers Clarion and Latimer and campaign performance reporting will be central, driving evidence-based decisions that support both housing and Latimer objectives. If you have experience of managing and developing team members, and have excellent communication and stakeholder management skills, then we want to hear from you now. With hybrid working and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Monday 23rd March 2026 at midnight . This is a hybrid role with a base location at our offices in London. Candidates will be expected to work from the office at least 3 days per week. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice.
Mar 13, 2026
Full time
Location: Hybrid with London base location Salary: £48,987 to £61,234 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range) Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for a Digital Campaigns Manager to plan and deliver integrated digital campaigns across all channels, including web, email, paid and owned media. With proven hands-on experience of delivering results through multi-channel digital marketing campaigns, you'll ensure Clarion's services and offers reach key audiences by aligning activity across online and offline channels. Your ability to apply creativity to campaign messaging and visuals while maintaining brand alignment is vital! You'll ensure campaigns are compelling, consistent, and accessible. Strong analytical and reporting skills, with experience using CRM systems such as Dynamics 365 and analytics platforms are essential. You'll have a strong knowledge of GDPR and data protection in marketing and significant experience working collaboratively across teams to deliver integrated campaigns with consistent messaging. You'll work closely with the full marketing team, coordinating campaigns and using insights to refine delivery, and must be able to develop and manage campaign calendars aligned to sales and service objectives. This is a broad role that covers Clarion and Latimer and campaign performance reporting will be central, driving evidence-based decisions that support both housing and Latimer objectives. If you have experience of managing and developing team members, and have excellent communication and stakeholder management skills, then we want to hear from you now. With hybrid working and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Monday 23rd March 2026 at midnight . This is a hybrid role with a base location at our offices in London. Candidates will be expected to work from the office at least 3 days per week. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice.
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Mar 13, 2026
Full time
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Location: Hertford Department: Marketing Reports To: Marketing Director Direct reports: Social Media Manager, Social Media Executive, Social Media Assistant Role Overview We are looking for a visionary, commercially minded Head of Social Media to define and lead our next chapter of growth. This is a leadership role for someone who understands that social is not a distribution channel - it's culture, commerce and community in motion. Sitting at the intersection of fashion and interiors, Sofa Club has the opportunity to lead visually, creatively, and culturally. Your role will be to sharpen and elevate our social approach - embedding true platform-first thinking, pushing creative boundaries, and building a high-performing team that delivers measurable impact. You will own the overarching social strategy, set the creative standard, and ensure every platform has a distinct purpose, voice, and growth plan. This is a role for someone who sees what's coming next, not what worked yesterday. Key Responsibilities Strategic Leadership Define and lead a platform-first social strategy aligned with brand and commercial objectives Establish clear positioning for each channel (Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest) Identify white space opportunities at the intersection of fashion, interiors, and digital culture Translate brand strategy into culturally relevant, insight-led social narratives Creative Direction Set the creative benchmark across all platforms - ensuring content is native, bold, and scroll-stopping while maintaining brand integrity and compliance Champion innovative formats, storytelling techniques, and boundary-pushing ideas Lead concept development for campaigns, launches, and always-on content Ensure social is driving ideas, not simply amplifying them Team Leadership & Development Lead, mentor, and develop the Social Media Manager, Executive and Assistant Create a high-performance culture grounded in accountability, experimentation and creativity Provide clear direction, feedback, and progression pathways Oversee workflow, planning processes, and resource allocation Growth & Performance Own channel growth targets and engagement KPIs Analyse performance data to inform strategic decisions and creative optimisation Build a robust test-and-learn framework across formats and platforms Turn insights into action - continuously refining content and messaging Creator & Community Strategy Leveraging our in-house Content Creator Programme, refine and lead the creator and influencer strategy Identify culturally aligned talent and build authentic, long-term partnerships Ensure community management is proactive, brand-building and commercially aware Elevate the quality and depth of audience engagement Cross-Functional Collaboration Partner closely with Brand, Creative, Marketing, E-commerce and Merchandising teams to ensure cohesive storytelling Advocate for social-first thinking across the wider business Ensure social insights inform broader marketing strategy Skills & Experience Significant experience leading social strategy at brand or agency level Proven track record of scaling channels and delivering measurable commercial impact Deep expertise across Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest Strong creative instinct with the ability to both originate ideas and elevate team output Experience managing and developing high-performing teams Highly analytical, with confidence translating data into creative and strategic decisions Commercially astute - understands the link between engagement, brand equity and revenue Proactive, forward-thinking, and constantly exploring new opportunities Confident communicator and compelling storyteller Comfortable working at pace, managing multiple priorities, and taking ownership Passionate about digital culture and staying ahead of the curve What You'll Get Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunity to grow your career as we scale our in-house comms function. Competitive salary Lucrative bonus scheme Enhanced family leave Health insurance Friends and family discount Salary sacrifice schemes Are you a perfect match? Ambitious? We have huge plans. There's never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride. Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!). Do er? Talk is cheap, execution is everything. Be a doer, not a talker. Friendly? We're proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.
Mar 13, 2026
Full time
Location: Hertford Department: Marketing Reports To: Marketing Director Direct reports: Social Media Manager, Social Media Executive, Social Media Assistant Role Overview We are looking for a visionary, commercially minded Head of Social Media to define and lead our next chapter of growth. This is a leadership role for someone who understands that social is not a distribution channel - it's culture, commerce and community in motion. Sitting at the intersection of fashion and interiors, Sofa Club has the opportunity to lead visually, creatively, and culturally. Your role will be to sharpen and elevate our social approach - embedding true platform-first thinking, pushing creative boundaries, and building a high-performing team that delivers measurable impact. You will own the overarching social strategy, set the creative standard, and ensure every platform has a distinct purpose, voice, and growth plan. This is a role for someone who sees what's coming next, not what worked yesterday. Key Responsibilities Strategic Leadership Define and lead a platform-first social strategy aligned with brand and commercial objectives Establish clear positioning for each channel (Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest) Identify white space opportunities at the intersection of fashion, interiors, and digital culture Translate brand strategy into culturally relevant, insight-led social narratives Creative Direction Set the creative benchmark across all platforms - ensuring content is native, bold, and scroll-stopping while maintaining brand integrity and compliance Champion innovative formats, storytelling techniques, and boundary-pushing ideas Lead concept development for campaigns, launches, and always-on content Ensure social is driving ideas, not simply amplifying them Team Leadership & Development Lead, mentor, and develop the Social Media Manager, Executive and Assistant Create a high-performance culture grounded in accountability, experimentation and creativity Provide clear direction, feedback, and progression pathways Oversee workflow, planning processes, and resource allocation Growth & Performance Own channel growth targets and engagement KPIs Analyse performance data to inform strategic decisions and creative optimisation Build a robust test-and-learn framework across formats and platforms Turn insights into action - continuously refining content and messaging Creator & Community Strategy Leveraging our in-house Content Creator Programme, refine and lead the creator and influencer strategy Identify culturally aligned talent and build authentic, long-term partnerships Ensure community management is proactive, brand-building and commercially aware Elevate the quality and depth of audience engagement Cross-Functional Collaboration Partner closely with Brand, Creative, Marketing, E-commerce and Merchandising teams to ensure cohesive storytelling Advocate for social-first thinking across the wider business Ensure social insights inform broader marketing strategy Skills & Experience Significant experience leading social strategy at brand or agency level Proven track record of scaling channels and delivering measurable commercial impact Deep expertise across Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest Strong creative instinct with the ability to both originate ideas and elevate team output Experience managing and developing high-performing teams Highly analytical, with confidence translating data into creative and strategic decisions Commercially astute - understands the link between engagement, brand equity and revenue Proactive, forward-thinking, and constantly exploring new opportunities Confident communicator and compelling storyteller Comfortable working at pace, managing multiple priorities, and taking ownership Passionate about digital culture and staying ahead of the curve What You'll Get Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunity to grow your career as we scale our in-house comms function. Competitive salary Lucrative bonus scheme Enhanced family leave Health insurance Friends and family discount Salary sacrifice schemes Are you a perfect match? Ambitious? We have huge plans. There's never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride. Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!). Do er? Talk is cheap, execution is everything. Be a doer, not a talker. Friendly? We're proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.
A leading marketing agency in Greater London is looking for a Customer Success Manager to oversee client relationships within the Digital Technology sector. Responsibilities include managing client satisfaction and ensuring value realization from services provided. The ideal candidate should have experience in Customer Success or Account Management and strong stakeholder management skills. The role demands strong organization, a client-first attitude, and a proactive approach to account growth and retention.
Mar 13, 2026
Full time
A leading marketing agency in Greater London is looking for a Customer Success Manager to oversee client relationships within the Digital Technology sector. Responsibilities include managing client satisfaction and ensuring value realization from services provided. The ideal candidate should have experience in Customer Success or Account Management and strong stakeholder management skills. The role demands strong organization, a client-first attitude, and a proactive approach to account growth and retention.
