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Senior Global Paid Media Manager Contract Duration: 6-12 months initially Start Date: ASAP About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. We are seeking a strategic and experienced Senior Global Paid Media Manager to lead the evolution of our media investment strategy. As we scale, we are transitioning toward a unified, full funnel approach that bridges the gap between brand awareness and performance marketing. This individual will be the central strategic driver for all global top funnel paid media campaigns, ensuring our media investment effectively drives awareness and consideration overall. In this pivotal role, you will oversee the onboarding and management of key external agency partners, ensuring our media mix is optimized for long term growth and ecosystem engagement rather than just immediate transaction. You will champion data driven attribution models to better understand the customer journey and work cross functionally with our in house creative teams to deliver agile, high performance storytelling. While the scope is global (including Australia as a priority market for 2026), the immediate focus for media campaign development and execution will be the US market. What you'll be doing: Strategic Media Planning & Full Funnel Management Develop and execute a global paid media strategy that integrates top of funnel awareness with bottom funnel conversion targets, with a strong focus on consideration objectives. Draft comprehensive campaign plans across all priority markets, aligning media objectives with Ledger's brand and business goals. Strategically leverage and integrate existing media channel efforts, including those driven by partnerships (especially SA Spurs), broader brand activations, and social media initiatives; acting as the central point of contact to ensure paid media amplifies the impact of key brand partnerships and experiences, and developing clear frameworks for how paid social efforts interact with organic social strategy to create a cohesive and maximized channel performance. Manage substantial media budgets across a diverse mix of channels, ensuring optimal allocation to drive both reach and high quality traffic. Move the organization beyond siloed brand and performance tactics into a unified growth engine that nurtures users through the entire lifecycle. Agency Leadership & Operational Excellence Lead the selection, onboarding, and day to day management of external media agencies, ensuring they act as true strategic partners capable of agile execution. Drive accountability and performance from agency partners and contractor, ensuring alignment with Ledger's broader business goals and brand narratives. Establish clear operational workflows to streamline campaign launches, reporting, and optimization cycles. Advanced Measurement & Attribution Spearhead the transition from traditional last click measurement to sophisticated Multi Touch Attribution (MTA) models to accurately value upper funnel investments. Collaborate with data teams to define and track meaningful KPIs that measure brand lift, consideration, and long term user value (LTV) alongside standard ROAS. Implement rigorous testing frameworks ("Conversion Labs") to validate hypothesis driven strategies and improve media efficiency. Creative Collaboration & Testing Work closely with the internal Creative Studio and Product Marketing teams to ensure media assets are data informed and platform native. Drive a culture of "test and iterate," utilizing rapid feedback loops to optimize creative variants based on performance data. Ensure consistent messaging across the funnel, adapting narratives for different audience segments and maturity levels. What we're looking for: Experience: 7+ years of experience in paid media, with a proven track record of managing significant global budgets. Agency Management: Strong experience in selecting, onboarding, and managing media agencies to deliver high performance results. Strategic Mindset: Demonstrated ability to build and execute full funnel strategies that balance brand building with direct response. Data & Attribution: Deep understanding of attribution modeling (MTA, MMM) and the ability to move organizations beyond basic last click metrics. Industry Knowledge: Passion for or experience in the Fintech, Tech, or Web3 sectors is highly preferred; understanding the nuances of crypto audiences is a plus. Collaboration: Excellent interpersonal skills with the ability to bridge the gap between data, media, and creative teams.

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .

Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance

At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance

United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.

Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game

Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful. You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Do you have what it takes? Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous. Significant experience in a similar role within a multi site retailer or property company. Detailed knowledge of lease management, maintenance, and upkeep. Proven track record working cross functionally with departments involving finance, digital, and real estate accountability. Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment. Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems. A collaborative individual ready to push boundaries and assist across various projects. Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave We offer enhanced paid leave options for those important times. Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.

Hello from the Recruiting Team at Customer.io! We're hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. In this role, you'll help manage high volumes of customer requests within our pooled support model and provide coverage for team members during periods of leave. We're deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform. This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You'll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team. Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale-while gaining valuable experience in a dynamic, customer-first SaaS company. Some of the things you'll do Triage and respond to customer tickets via email and Zoom Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few Identify complex issues and escalate to our technical support teams as appropriate Facilitate topic-focused onboarding calls and one-off support sessions as needed About You Self-starter who dives into new technology and isn't shy about asking well formed questions to get clarity Clear communicator who turns complex concepts into end-user friendly guidance Customer advocate who balances empathy with efficiency Get's a kick out of being able to impact many small businesses in the same day with thoughtful responses What we're looking for 2-3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS Comfortable communicating with customers via email and video calls Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes Familiarity with marketing automation platforms (Customer.io , Marketo, Braze, Iterable, ActiveCampaign, Klaviyo) Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources Logistics Hours : 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of the team and customers Location : Remote, overlapping UK or Ireland business hours Contract: 6-months, with possible extension Collaboration : Works alongside Americas Scaled CS team Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.

personalise marketing, including social media features. Senior Manager, Lease Processes and Tools page is loaded Senior Manager, Lease Processes and Toolslocations: Londonposted on: Posted Todayjob requisition id: Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross-functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful.You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross-functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross-department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision-making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go-to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision-making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous Significant experience in a similar role within a multi-site retailer or property company Detailed knowledge of lease management, maintenance, and upkeep Proven track record working cross functionally with departments involving finance, digital, and real estate accountability Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems A collaborative individual ready to push boundaries and assist across various projects Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals on Duty Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Role Purpose To lead, inspire and develop a team of Managers to deliver exceptional service across a multi-site portfolio. You will manage client and contractual relationships in a commercially astute manner, ensuring full compliance with company policies, contractual obligations and statutory requirements. You will be accountable for reviewing business performance, delivering key financial targets and demonstrating clear commercial value to your team, line manager and senior leadership-fully aligned with the Compass vision, values and business strategy. Key ResponsibilitiesLeadership & People Development Build, lead and develop a high-performing management team across multiple sites Recruit, retain and develop great people, creating clear development pathways and a strong succession pipeline Drive a collaborative culture, sharing best practice and aligning activity across the sub-sector Manage performance in line with company procedures, including appraisals, labour management, grievances and disciplinary processes Challenge labour structures and ratios, ensuring teams are appropriately resourced and development plans are in place at all levels Health, Safety & Compliance Promote a strong safety culture, ensuring full compliance with company and client Health & Safety procedures Provide a safe environment for all customers, colleagues and visitors across all contracts Ensure contracts operate in line with legal, company and client standards at all times Commercial & Financial Performance Deliver profit targets for the sub-sector through effective leadership and financial control Review unit and contract performance, identifying improvement opportunities and driving corrective actions Demonstrate strong commercial awareness through budget management, forecasting and cost control Support Compass Foodbuy initiatives, ensuring supplier compliance and maximising purchasing income opportunities Client & Stakeholder Management Develop and maintain strong, strategic relationships with clients and key internal and external stakeholders Review, implement and act upon client satisfaction surveys and feedback Ensure contract compliance while consistently exceeding client expectations Customer Experience & Service Excellence Work with sector marketing teams to analyse market and customer insights, ensuring offers meet customer needs Ensure menus are fit for purpose, fully costed and delivered in line with specifications Drive consistency and innovation in food and service standards across all accounts Capture and act on customer feedback using all available channels to support continuous improvement, footfall growth and sales Strategy & Continuous Improvement Support the development and delivery of sub-sector strategy, embedding strategic objectives within the team Align closely with central support functions to enhance service delivery and implement group initiatives Ensure centrally driven service and brand initiatives are fully supported and embedded at site level Who You Are Proven experience leading and developing successful multi-site teams Commercially astute, highly organised and disciplined, with strong financial acumen Experienced in budget management, delivering financial targets and working to tight deadlines Strong industry knowledge and operational expertise Flexible in mindset and approach, able to adapt to changing priorities and environments About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!