Our client is seeking an experienced Growth Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Growth Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Feb 08, 2026
Full time
Our client is seeking an experienced Growth Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Growth Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Four Squared Recruitment Ltd
Worcester, Worcestershire
Sales Executive Location: Worcester (Office based) Package: £28,000 - £30,000 + Commission + Excellent Benefits Reference: (phone number removed) Overview Our client, a respected and long established training and consultancy provider based in Worcester, is seeking multiple driven and proactive Sales Executives to join their team. This role sits within a structured sales environment, working closely with a Senior Account Manager to support, develop and grow key strategic accounts. This is an ideal opportunity for someone with outbound sales experience who is looking to develop a long term career in consultative sales, account management or business development. The position is fully office based in Worcester. Purpose of the Role The Sales Executive will support the Senior Account Manager in managing major accounts, identifying growth opportunities and building strong stakeholder relationships. The focus is on proactive outreach, booking high quality meetings and contributing to the development of revenue opportunities across key accounts. Key Responsibilities Account Development Proactively analyse and map major customer accounts to understand structure, stakeholder networks and potential growth areas. Identify cross sell and up sell opportunities across a range of training and consultancy services. Book meetings with key stakeholders, including new contacts, new departments and emerging decision makers. Prepare account insights, meeting notes, follow up actions and opportunity reports for the Senior Account Manager. Sales Activity Conduct outbound calls, emails and digital engagement to generate interest and build rapport with prospects and existing contacts. Position the organisation's services professionally and clearly to encourage customer engagement. Achieve agreed KPIs relating to activity levels, meeting generation and quality of interactions. Produce accurate customer quotes and demonstrate correct usage of pricing and discount models. Customer Service & Communication Provide an excellent standard of customer care when liaising with clients. Create professional written communication, including emails and proposals. Support high quality customer interactions before, during and after meetings. Administrative Responsibilities Maintain accurate CRM records, including dialogue reports, data fields and opportunity tracking. Complete internal documentation in line with company processes. Ensure communications and data entry meet required accuracy and consistency standards. Essential Skills & Experience Minimum 12 months' experience in a sales role, ideally including outbound calling. Excellent communication skills, both written and verbal. Confident engaging customers by phone and able to build strong rapport quickly. Strong organisational skills with the ability to manage a varied workload. Analytical approach with the ability to identify opportunities through research and account mapping. Ability to follow instructions accurately and work both independently and as part of a team. Desirable Skills & Experience Experience in B2B sales. Further or higher education qualifications. Strong problem solving and analytical capability. Experience working within structured sales processes or account focused environments. Full UK driving licence and access to a vehicle (or working towards gaining a licence). Working Hours & Environment Full time, Monday to Friday, 08:30 to 17:00. Office based role in Worcester. Free onsite parking available. Benefits Commission scheme. Company profit share scheme. 33 days annual leave including bank holidays, with additional holiday after five years' service. Free refreshments, daily fruit, flu jab and eye test. Cycle to Work scheme. Coaching, mentoring and clear career development opportunities. Regular company away days and social events. Supportive, people focused culture with strong investment in personal and professional growth. How to Apply For more information or to apply, please contact: Jack Lane - Four Squared Recruitment Email: (url removed)
Feb 07, 2026
Full time
Sales Executive Location: Worcester (Office based) Package: £28,000 - £30,000 + Commission + Excellent Benefits Reference: (phone number removed) Overview Our client, a respected and long established training and consultancy provider based in Worcester, is seeking multiple driven and proactive Sales Executives to join their team. This role sits within a structured sales environment, working closely with a Senior Account Manager to support, develop and grow key strategic accounts. This is an ideal opportunity for someone with outbound sales experience who is looking to develop a long term career in consultative sales, account management or business development. The position is fully office based in Worcester. Purpose of the Role The Sales Executive will support the Senior Account Manager in managing major accounts, identifying growth opportunities and building strong stakeholder relationships. The focus is on proactive outreach, booking high quality meetings and contributing to the development of revenue opportunities across key accounts. Key Responsibilities Account Development Proactively analyse and map major customer accounts to understand structure, stakeholder networks and potential growth areas. Identify cross sell and up sell opportunities across a range of training and consultancy services. Book meetings with key stakeholders, including new contacts, new departments and emerging decision makers. Prepare account insights, meeting notes, follow up actions and opportunity reports for the Senior Account Manager. Sales Activity Conduct outbound calls, emails and digital engagement to generate interest and build rapport with prospects and existing contacts. Position the organisation's services professionally and clearly to encourage customer engagement. Achieve agreed KPIs relating to activity levels, meeting generation and quality of interactions. Produce accurate customer quotes and demonstrate correct usage of pricing and discount models. Customer Service & Communication Provide an excellent standard of customer care when liaising with clients. Create professional written communication, including emails and proposals. Support high quality customer interactions before, during and after meetings. Administrative Responsibilities Maintain accurate CRM records, including dialogue reports, data fields and opportunity tracking. Complete internal documentation in line with company processes. Ensure communications and data entry meet required accuracy and consistency standards. Essential Skills & Experience Minimum 12 months' experience in a sales role, ideally including outbound calling. Excellent communication skills, both written and verbal. Confident engaging customers by phone and able to build strong rapport quickly. Strong organisational skills with the ability to manage a varied workload. Analytical approach with the ability to identify opportunities through research and account mapping. Ability to follow instructions accurately and work both independently and as part of a team. Desirable Skills & Experience Experience in B2B sales. Further or higher education qualifications. Strong problem solving and analytical capability. Experience working within structured sales processes or account focused environments. Full UK driving licence and access to a vehicle (or working towards gaining a licence). Working Hours & Environment Full time, Monday to Friday, 08:30 to 17:00. Office based role in Worcester. Free onsite parking available. Benefits Commission scheme. Company profit share scheme. 33 days annual leave including bank holidays, with additional holiday after five years' service. Free refreshments, daily fruit, flu jab and eye test. Cycle to Work scheme. Coaching, mentoring and clear career development opportunities. Regular company away days and social events. Supportive, people focused culture with strong investment in personal and professional growth. How to Apply For more information or to apply, please contact: Jack Lane - Four Squared Recruitment Email: (url removed)
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Feb 07, 2026
Full time
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Our client is seeking an experienced Digital Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Digital Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Feb 07, 2026
Full time
Our client is seeking an experienced Digital Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Digital Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
personalise marketing, including social media features. Senior Manager, Lease Processes and Tools page is loaded Senior Manager, Lease Processes and Toolslocations: Londonposted on: Posted Todayjob requisition id: Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross-functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful.You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross-functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross-department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision-making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go-to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision-making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous Significant experience in a similar role within a multi-site retailer or property company Detailed knowledge of lease management, maintenance, and upkeep Proven track record working cross functionally with departments involving finance, digital, and real estate accountability Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems A collaborative individual ready to push boundaries and assist across various projects Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Feb 07, 2026
Full time
personalise marketing, including social media features. Senior Manager, Lease Processes and Tools page is loaded Senior Manager, Lease Processes and Toolslocations: Londonposted on: Posted Todayjob requisition id: Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross-functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful.You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross-functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross-department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision-making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go-to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision-making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous Significant experience in a similar role within a multi-site retailer or property company Detailed knowledge of lease management, maintenance, and upkeep Proven track record working cross functionally with departments involving finance, digital, and real estate accountability Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems A collaborative individual ready to push boundaries and assist across various projects Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Feb 07, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Feb 07, 2026
Full time
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, Email Hub in UK. This role focuses on leading the messaging, positioning, and go-to-market strategy for a high-impact email product within a digital platform for creators and communities. You will craft clear, compelling narratives that explain complex email functionality, driving adoption, engagement, and revenue growth. Working closely with Product, Growth, Design, Sales, and Customer Success teams, you will guide feature launches, enable internal teams, and create customer-facing education and collateral. The position offers a fully remote, collaborative, and high-autonomy environment where strategic thinking and hands-on execution are equally valued. Your work will directly influence how communities communicate, engage, and grow sustainably, ensuring customers realize maximum value from the Email Hub. Accountabilities Own messaging and positioning for the Email Hub product, creating clear and differentiated narratives. Develop high-impact copy and product content across websites, lifecycle emails, launch assets, sales decks, and collateral. Lead go-to-market strategy for new features and product improvements, coordinating launches and measuring adoption outcomes. Enable internal teams by creating pitch decks, FAQs, battlecards, demos, and training materials for Sales and Customer Success. Produce customer-facing educational content, including guides, onboarding flows, FAQs, and best-practice examples. Collaborate cross-functionally with Product, Growth, Data, and Customer Success to gather insights and refine messaging strategies. Contribute to broader product marketing frameworks, ensuring Email Hub messaging aligns with the overall platform vision and brand. Requirements 5+ years of product marketing experience, preferably in high-growth software companies, with a focus on messaging, positioning, and copywriting. Exceptional written and verbal communication skills; strong storyteller capable of translating complex functionality into clear, compelling narratives. Proven success crafting positioning frameworks and leading go-to-market strategies for new product launches. Experience with customer insights, segmentation, and using data to refine messaging and optimize engagement. Deep understanding of email and lifecycle products, including automation, segmentation, deliverability, and engagement workflows. Strong cross-functional collaboration skills with Product, Growth, Sales, and Customer Success teams. High ownership mindset and ability to manage projects end-to-end with measurable impact. Proficient in English (CEFR Level C1 / ILR Level 5). Bonus: Experience as a growth marketer or in experimentation-focused roles, particularly in email, lifecycle, or engagement products. Benefits Competitive salary: $140,000 - $160,000 USD per year, with annual reviews and potential equity participation. Fully remote work with autonomy and trust to manage outcomes. 35 days of PTO annually, plus paid sabbatical after 5 years. Comprehensive medical coverage or reimbursement options for you and your family. Parental leave for new or expanding families. Home office stipend and learning & development stipend to support professional growth. Annual bonus potential for roles without variable income or commission. Twice-yearly fully paid company retreats in global locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 07, 2026
Full time
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, Email Hub in UK. This role focuses on leading the messaging, positioning, and go-to-market strategy for a high-impact email product within a digital platform for creators and communities. You will craft clear, compelling narratives that explain complex email functionality, driving adoption, engagement, and revenue growth. Working closely with Product, Growth, Design, Sales, and Customer Success teams, you will guide feature launches, enable internal teams, and create customer-facing education and collateral. The position offers a fully remote, collaborative, and high-autonomy environment where strategic thinking and hands-on execution are equally valued. Your work will directly influence how communities communicate, engage, and grow sustainably, ensuring customers realize maximum value from the Email Hub. Accountabilities Own messaging and positioning for the Email Hub product, creating clear and differentiated narratives. Develop high-impact copy and product content across websites, lifecycle emails, launch assets, sales decks, and collateral. Lead go-to-market strategy for new features and product improvements, coordinating launches and measuring adoption outcomes. Enable internal teams by creating pitch decks, FAQs, battlecards, demos, and training materials for Sales and Customer Success. Produce customer-facing educational content, including guides, onboarding flows, FAQs, and best-practice examples. Collaborate cross-functionally with Product, Growth, Data, and Customer Success to gather insights and refine messaging strategies. Contribute to broader product marketing frameworks, ensuring Email Hub messaging aligns with the overall platform vision and brand. Requirements 5+ years of product marketing experience, preferably in high-growth software companies, with a focus on messaging, positioning, and copywriting. Exceptional written and verbal communication skills; strong storyteller capable of translating complex functionality into clear, compelling narratives. Proven success crafting positioning frameworks and leading go-to-market strategies for new product launches. Experience with customer insights, segmentation, and using data to refine messaging and optimize engagement. Deep understanding of email and lifecycle products, including automation, segmentation, deliverability, and engagement workflows. Strong cross-functional collaboration skills with Product, Growth, Sales, and Customer Success teams. High ownership mindset and ability to manage projects end-to-end with measurable impact. Proficient in English (CEFR Level C1 / ILR Level 5). Bonus: Experience as a growth marketer or in experimentation-focused roles, particularly in email, lifecycle, or engagement products. Benefits Competitive salary: $140,000 - $160,000 USD per year, with annual reviews and potential equity participation. Fully remote work with autonomy and trust to manage outcomes. 35 days of PTO annually, plus paid sabbatical after 5 years. Comprehensive medical coverage or reimbursement options for you and your family. Parental leave for new or expanding families. Home office stipend and learning & development stipend to support professional growth. Annual bonus potential for roles without variable income or commission. Twice-yearly fully paid company retreats in global locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
A brand new opportunity has arisen for a Website Content Administrator to support a small team with managing the website content. The Website Content Administrator will work closely with the Marketing and IT teams to ensure the information on the website is up to date by making changes to products and price listings. We are seeking a candidate who is passionate about supporting with the engaging content for websites and social media. Job Description for the Website Content Administrator: Ensure all website content is accurate and kept up to date Manage product setup, ensuring all product information is correct Manage the new price lists from suppliers Create product descriptions on the website Ensure the product imagery is excellent quality to accurately represent the products Check the information on the stock feed system is correct daily Work closely with the Marketing Manager to support with social media and digital content creation Candidate Requirements for the Website Content Administrator: Experience working in a similar role where you have supported with managing and updating a website (ideally a product based website) Have a passion for working in this role Experience using WordPress is preferable Be able to work as part of a team Must have a keen eye for accuracy Be able to work to tight deadlines Hours: Monday Thursday, 9:00 am 5:00 pm, Friday 9:00 am 4:00 pm Salary: £26,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Feb 06, 2026
Full time
A brand new opportunity has arisen for a Website Content Administrator to support a small team with managing the website content. The Website Content Administrator will work closely with the Marketing and IT teams to ensure the information on the website is up to date by making changes to products and price listings. We are seeking a candidate who is passionate about supporting with the engaging content for websites and social media. Job Description for the Website Content Administrator: Ensure all website content is accurate and kept up to date Manage product setup, ensuring all product information is correct Manage the new price lists from suppliers Create product descriptions on the website Ensure the product imagery is excellent quality to accurately represent the products Check the information on the stock feed system is correct daily Work closely with the Marketing Manager to support with social media and digital content creation Candidate Requirements for the Website Content Administrator: Experience working in a similar role where you have supported with managing and updating a website (ideally a product based website) Have a passion for working in this role Experience using WordPress is preferable Be able to work as part of a team Must have a keen eye for accuracy Be able to work to tight deadlines Hours: Monday Thursday, 9:00 am 5:00 pm, Friday 9:00 am 4:00 pm Salary: £26,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
A leading communications agency in Greater London is seeking an experienced account manager to oversee client relationships and deliver high-quality presentations. The ideal candidate will excel in client coaching and possess advanced skills in digital marketing, including SEO and Google Ads. This role emphasizes creativity in generating profitability and requires effective management of a dynamic team.
Feb 06, 2026
Full time
A leading communications agency in Greater London is seeking an experienced account manager to oversee client relationships and deliver high-quality presentations. The ideal candidate will excel in client coaching and possess advanced skills in digital marketing, including SEO and Google Ads. This role emphasizes creativity in generating profitability and requires effective management of a dynamic team.
The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.
Feb 06, 2026
Full time
The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.
Paid Search Account Director (PPC) We're partnering with one of the world's leading media agencies, currently expanding following multiple high-profile client wins. They are now recruiting a Paid Search Account Director (PPC) to join their Manchester City Centre team. This is a standout opportunity to work with globally recognised, industry-leading brands, delivering award-winning, world-class campaigns. The agency is renowned for its exceptional culture, strong investment in people, and one of the most compelling progression pathways in the market. The Role: As a Paid Search Account Director , you will lead the strategic planning, activation, and optimisation of paid search activity across a portfolio of key accounts. Key responsibilities include: Owning paid search strategy and performance across Google Ads, Microsoft Ads, and ideally Search Ads 360 Acting as the senior activation lead, ensuring campaigns are delivered to brief, on time, and within budget Providing clients with actionable insights, demonstrating a deep understanding of the paid search landscape and its commercial impact Leading, mentoring, and developing junior team members, managing workloads and delivery standards Supporting the Director and Partner with recruitment, interviewing, and team growth What We're Looking For Extensive experience in paid search campaign setup, management, optimisation, and reporting Strong understanding of both the strategic and tactical applications of paid search within a wider digital marketing ecosystem Proven experience in stakeholder management, project delivery, and people leadership Ability to lead hybrid teams across multiple markets A leadership style that creates an open, trust-led environment balancing people and client experience What's on Offer 40,000 - 45,000 salary + excellent benefits Hybrid working (3 days office / 2 days WFH) A stunning, world-class Manchester City Centre office Clear progression and exposure to some of the world's most exciting global brands This role is ideal for a Senior PPC / Paid Search Manager ready to step up, or an existing Paid Search Account Director looking to elevate their experience within a truly global agency. If this sounds like your next career move, please contact Stuart Nicholson at KRG for further details.
Feb 06, 2026
Full time
Paid Search Account Director (PPC) We're partnering with one of the world's leading media agencies, currently expanding following multiple high-profile client wins. They are now recruiting a Paid Search Account Director (PPC) to join their Manchester City Centre team. This is a standout opportunity to work with globally recognised, industry-leading brands, delivering award-winning, world-class campaigns. The agency is renowned for its exceptional culture, strong investment in people, and one of the most compelling progression pathways in the market. The Role: As a Paid Search Account Director , you will lead the strategic planning, activation, and optimisation of paid search activity across a portfolio of key accounts. Key responsibilities include: Owning paid search strategy and performance across Google Ads, Microsoft Ads, and ideally Search Ads 360 Acting as the senior activation lead, ensuring campaigns are delivered to brief, on time, and within budget Providing clients with actionable insights, demonstrating a deep understanding of the paid search landscape and its commercial impact Leading, mentoring, and developing junior team members, managing workloads and delivery standards Supporting the Director and Partner with recruitment, interviewing, and team growth What We're Looking For Extensive experience in paid search campaign setup, management, optimisation, and reporting Strong understanding of both the strategic and tactical applications of paid search within a wider digital marketing ecosystem Proven experience in stakeholder management, project delivery, and people leadership Ability to lead hybrid teams across multiple markets A leadership style that creates an open, trust-led environment balancing people and client experience What's on Offer 40,000 - 45,000 salary + excellent benefits Hybrid working (3 days office / 2 days WFH) A stunning, world-class Manchester City Centre office Clear progression and exposure to some of the world's most exciting global brands This role is ideal for a Senior PPC / Paid Search Manager ready to step up, or an existing Paid Search Account Director looking to elevate their experience within a truly global agency. If this sounds like your next career move, please contact Stuart Nicholson at KRG for further details.
Get Staffed Online Recruitment Limited
Winchester, Hampshire
Account Handler Client Services and Commercial Ownership £30,000 £40,000 + Commission Full-time Hybrid (3 days in office) Our client is an established creative and marketing agency, looking for an Account Handler who can really look after clients, not just field requests and pass them on, but build proper relationships, understand what they're trying to achieve, and help them get there. You'll be the main point of contact, taking responsibility for scope, clarity, commercial health and growth. You'll work with Project Managers to ensure work stays on track and sensibly priced, but just as importantly, you'll be someone clients trust and enjoy working with. This new role is integral in their agency. If you care about client success as much as project delivery, you'll probably feel at home here. You'll probably be right for this if you: Have agency experience (creative, marketing and digital). Are comfortable talking about scope and money. Like clarity, structure and doing things well. Want to own accounts, not just support them. What you'll get: £30,000 £40,000 + Commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Feb 06, 2026
Full time
Account Handler Client Services and Commercial Ownership £30,000 £40,000 + Commission Full-time Hybrid (3 days in office) Our client is an established creative and marketing agency, looking for an Account Handler who can really look after clients, not just field requests and pass them on, but build proper relationships, understand what they're trying to achieve, and help them get there. You'll be the main point of contact, taking responsibility for scope, clarity, commercial health and growth. You'll work with Project Managers to ensure work stays on track and sensibly priced, but just as importantly, you'll be someone clients trust and enjoy working with. This new role is integral in their agency. If you care about client success as much as project delivery, you'll probably feel at home here. You'll probably be right for this if you: Have agency experience (creative, marketing and digital). Are comfortable talking about scope and money. Like clarity, structure and doing things well. Want to own accounts, not just support them. What you'll get: £30,000 £40,000 + Commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Alexander Advertising Int Ltd
Wallingford, Oxfordshire
Account Manager Location: Ipsden House, Lupton Road, Wallingford, Oxon, OX10 9BS Salary: Dependent on skills & experience Start Date: ASAP Closing Date: 18th February 2026 Job Overview: We are looking for a skilled Account Manager to join our digital marketing agency, working on a hybrid basis. The Account Manager will be responsible for managing client relationships, understanding client objectives, and working with internal teams to deliver high-quality service. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of digital marketing strategies. Account Manager Responsibilities: Manage a portfolio of client accounts, ensuring high levels of client satisfaction and retention. Build and maintain strong relationships with clients, understanding their objectives and aligning our services to meet these goals. Coordinate with internal teams, including recruitment, business development, and paid media, to deliver seamless service to clients. Develop and present comprehensive reports to clients on performance metrics, campaign progress, and new initiatives. Identify opportunities for account growth and upselling, pitching new services and solutions to clients. Stay updated with industry trends, emerging technologies, and digital marketing best practices to advise clients effectively. Proactively identify potential issues or obstacles and work towards a solution in a timely manner. Assist with contract renewals and negotiations, ensuring a win-win outcome for both client and agency. Requirements: A minimum of 2 years of experience in account management, preferably within a digital marketing agency. Demonstrated ability to build and maintain strong client relationships. Excellent communication and presentation skills, with the ability to explain complex digital marketing strategies in simple terms. Knowledge of various digital marketing tools and platforms, including paid search, social media and programmatic advertising Strong problem-solving skills, with the ability to anticipate client needs and propose solutions. A self-motivated individual with the ability to manage multiple accounts and deadlines. A team player who can collaborate effectively with internal teams to meet client objectives. Apply Now! Account Manager
Feb 06, 2026
Full time
Account Manager Location: Ipsden House, Lupton Road, Wallingford, Oxon, OX10 9BS Salary: Dependent on skills & experience Start Date: ASAP Closing Date: 18th February 2026 Job Overview: We are looking for a skilled Account Manager to join our digital marketing agency, working on a hybrid basis. The Account Manager will be responsible for managing client relationships, understanding client objectives, and working with internal teams to deliver high-quality service. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of digital marketing strategies. Account Manager Responsibilities: Manage a portfolio of client accounts, ensuring high levels of client satisfaction and retention. Build and maintain strong relationships with clients, understanding their objectives and aligning our services to meet these goals. Coordinate with internal teams, including recruitment, business development, and paid media, to deliver seamless service to clients. Develop and present comprehensive reports to clients on performance metrics, campaign progress, and new initiatives. Identify opportunities for account growth and upselling, pitching new services and solutions to clients. Stay updated with industry trends, emerging technologies, and digital marketing best practices to advise clients effectively. Proactively identify potential issues or obstacles and work towards a solution in a timely manner. Assist with contract renewals and negotiations, ensuring a win-win outcome for both client and agency. Requirements: A minimum of 2 years of experience in account management, preferably within a digital marketing agency. Demonstrated ability to build and maintain strong client relationships. Excellent communication and presentation skills, with the ability to explain complex digital marketing strategies in simple terms. Knowledge of various digital marketing tools and platforms, including paid search, social media and programmatic advertising Strong problem-solving skills, with the ability to anticipate client needs and propose solutions. A self-motivated individual with the ability to manage multiple accounts and deadlines. A team player who can collaborate effectively with internal teams to meet client objectives. Apply Now! Account Manager
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
Feb 06, 2026
Full time
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
I'm thrilled to partner with Pennies , to find their new Partner Marketing Manager , who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth. Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities , we work with more than 150 leading brands across retail, hospitality and payments. Partners include Boots, B&Q, Lidl and Travelodge. This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness. The ideal candidate? I'm looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I'd love to hear from you! Hybrid working - home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home. Salary £37,500 - £42,500 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders. Firm closing date: 9am Wednesday 18th February. Please apply now for more information. Interviews: Tuesday 24th and Wednesday 25th February, in person, at Pennies offices. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 06, 2026
Full time
I'm thrilled to partner with Pennies , to find their new Partner Marketing Manager , who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth. Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities , we work with more than 150 leading brands across retail, hospitality and payments. Partners include Boots, B&Q, Lidl and Travelodge. This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness. The ideal candidate? I'm looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I'd love to hear from you! Hybrid working - home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home. Salary £37,500 - £42,500 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders. Firm closing date: 9am Wednesday 18th February. Please apply now for more information. Interviews: Tuesday 24th and Wednesday 25th February, in person, at Pennies offices. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, AI in UK. This role sits at the center of product innovation, customer adoption, and storytelling for AI-powered capabilities used by modern digital communities. You will shape how advanced AI features are positioned, understood, and adopted by customers, turning complex technology into clear, practical value. Working in a fully remote and highly collaborative environment, you will influence go-to-market strategy, customer education, and internal alignment across product, growth, and customer-facing teams. Your work will directly impact adoption, trust, and long-term product success. This is a high-visibility, high-impact role with strong ownership from strategy through execution. It is ideal for a product marketer who thrives in fast-growing environments and cares deeply about clarity, craft, and outcomes. Accountabilities Own end-to-end messaging and positioning for AI-powered capabilities, translating technical functionality into outcome-driven customer value. Lead adoption-focused go-to-market strategies for AI feature launches, prioritizing education, activation, and real-world usage over vanity metrics. Craft and oversee high-impact AI-related copy across websites, in-product experiences, lifecycle campaigns, sales assets, and launch materials. Build scalable customer education resources, including guides, templates, workflows, and best practices that enable confident AI usage. Enable sales and customer success teams with clear positioning, FAQs, demos, and training materials to support responsible AI adoption. Partner closely with product and engineering teams to stay aligned with roadmap, technical constraints, and customer insights. Champion responsible, trustworthy AI messaging that avoids hype and emphasizes transparency, accuracy, and measurable outcomes. Requirements 5 or more years of product marketing experience in high-growth software environments, with strong emphasis on messaging, positioning, and copywriting. Exceptional written and editorial skills, with the ability to communicate clearly in a fully remote, async-first organization. Proven experience leading go-to-market strategies and positioning frameworks for new product launches. Strong storytelling and simplification skills, especially when translating complex or technical concepts into customer-first narratives. Demonstrated ability to drive measurable outcomes such as adoption, activation, and revenue impact through messaging. High sense of ownership, accountability, and comfort operating in environments with high expectations. Experience collaborating cross-functionally with product, growth, sales, and customer success teams. Proficiency in English at a professional level. Experience with AI-powered products, automations, or growth-oriented marketing is a strong plus. Benefits Competitive salary range of USD 140,000 to 160,000 per year, with annual compensation reviews. Equity participation in addition to base compensation. Fully remote work with flexibility to work from anywhere. Generous paid time off with 35 days annually and paid sabbatical eligibility. Comprehensive healthcare coverage for you and your family, or reimbursement options where applicable. Parental leave to support growing families. Home office setup stipend and learning and development budget. Annual bonus potential based on role eligibility. Fully funded company retreats held twice per year in international locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 06, 2026
Full time
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Marketing Manager, AI in UK. This role sits at the center of product innovation, customer adoption, and storytelling for AI-powered capabilities used by modern digital communities. You will shape how advanced AI features are positioned, understood, and adopted by customers, turning complex technology into clear, practical value. Working in a fully remote and highly collaborative environment, you will influence go-to-market strategy, customer education, and internal alignment across product, growth, and customer-facing teams. Your work will directly impact adoption, trust, and long-term product success. This is a high-visibility, high-impact role with strong ownership from strategy through execution. It is ideal for a product marketer who thrives in fast-growing environments and cares deeply about clarity, craft, and outcomes. Accountabilities Own end-to-end messaging and positioning for AI-powered capabilities, translating technical functionality into outcome-driven customer value. Lead adoption-focused go-to-market strategies for AI feature launches, prioritizing education, activation, and real-world usage over vanity metrics. Craft and oversee high-impact AI-related copy across websites, in-product experiences, lifecycle campaigns, sales assets, and launch materials. Build scalable customer education resources, including guides, templates, workflows, and best practices that enable confident AI usage. Enable sales and customer success teams with clear positioning, FAQs, demos, and training materials to support responsible AI adoption. Partner closely with product and engineering teams to stay aligned with roadmap, technical constraints, and customer insights. Champion responsible, trustworthy AI messaging that avoids hype and emphasizes transparency, accuracy, and measurable outcomes. Requirements 5 or more years of product marketing experience in high-growth software environments, with strong emphasis on messaging, positioning, and copywriting. Exceptional written and editorial skills, with the ability to communicate clearly in a fully remote, async-first organization. Proven experience leading go-to-market strategies and positioning frameworks for new product launches. Strong storytelling and simplification skills, especially when translating complex or technical concepts into customer-first narratives. Demonstrated ability to drive measurable outcomes such as adoption, activation, and revenue impact through messaging. High sense of ownership, accountability, and comfort operating in environments with high expectations. Experience collaborating cross-functionally with product, growth, sales, and customer success teams. Proficiency in English at a professional level. Experience with AI-powered products, automations, or growth-oriented marketing is a strong plus. Benefits Competitive salary range of USD 140,000 to 160,000 per year, with annual compensation reviews. Equity participation in addition to base compensation. Fully remote work with flexibility to work from anywhere. Generous paid time off with 35 days annually and paid sabbatical eligibility. Comprehensive healthcare coverage for you and your family, or reimbursement options where applicable. Parental leave to support growing families. Home office setup stipend and learning and development budget. Annual bonus potential based on role eligibility. Fully funded company retreats held twice per year in international locations. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Senior Global Paid Media Manager Contract Duration: 6-12 months initially Start Date: ASAP About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. We are seeking a strategic and experienced Senior Global Paid Media Manager to lead the evolution of our media investment strategy. As we scale, we are transitioning toward a unified, full funnel approach that bridges the gap between brand awareness and performance marketing. This individual will be the central strategic driver for all global top funnel paid media campaigns, ensuring our media investment effectively drives awareness and consideration overall. In this pivotal role, you will oversee the onboarding and management of key external agency partners, ensuring our media mix is optimized for long term growth and ecosystem engagement rather than just immediate transaction. You will champion data driven attribution models to better understand the customer journey and work cross functionally with our in house creative teams to deliver agile, high performance storytelling. While the scope is global (including Australia as a priority market for 2026), the immediate focus for media campaign development and execution will be the US market. What you'll be doing: Strategic Media Planning & Full Funnel Management Develop and execute a global paid media strategy that integrates top of funnel awareness with bottom funnel conversion targets, with a strong focus on consideration objectives. Draft comprehensive campaign plans across all priority markets, aligning media objectives with Ledger's brand and business goals. Strategically leverage and integrate existing media channel efforts, including those driven by partnerships (especially SA Spurs), broader brand activations, and social media initiatives; acting as the central point of contact to ensure paid media amplifies the impact of key brand partnerships and experiences, and developing clear frameworks for how paid social efforts interact with organic social strategy to create a cohesive and maximized channel performance. Manage substantial media budgets across a diverse mix of channels, ensuring optimal allocation to drive both reach and high quality traffic. Move the organization beyond siloed brand and performance tactics into a unified growth engine that nurtures users through the entire lifecycle. Agency Leadership & Operational Excellence Lead the selection, onboarding, and day to day management of external media agencies, ensuring they act as true strategic partners capable of agile execution. Drive accountability and performance from agency partners and contractor, ensuring alignment with Ledger's broader business goals and brand narratives. Establish clear operational workflows to streamline campaign launches, reporting, and optimization cycles. Advanced Measurement & Attribution Spearhead the transition from traditional last click measurement to sophisticated Multi Touch Attribution (MTA) models to accurately value upper funnel investments. Collaborate with data teams to define and track meaningful KPIs that measure brand lift, consideration, and long term user value (LTV) alongside standard ROAS. Implement rigorous testing frameworks ("Conversion Labs") to validate hypothesis driven strategies and improve media efficiency. Creative Collaboration & Testing Work closely with the internal Creative Studio and Product Marketing teams to ensure media assets are data informed and platform native. Drive a culture of "test and iterate," utilizing rapid feedback loops to optimize creative variants based on performance data. Ensure consistent messaging across the funnel, adapting narratives for different audience segments and maturity levels. What we're looking for: Experience: 7+ years of experience in paid media, with a proven track record of managing significant global budgets. Agency Management: Strong experience in selecting, onboarding, and managing media agencies to deliver high performance results. Strategic Mindset: Demonstrated ability to build and execute full funnel strategies that balance brand building with direct response. Data & Attribution: Deep understanding of attribution modeling (MTA, MMM) and the ability to move organizations beyond basic last click metrics. Industry Knowledge: Passion for or experience in the Fintech, Tech, or Web3 sectors is highly preferred; understanding the nuances of crypto audiences is a plus. Collaboration: Excellent interpersonal skills with the ability to bridge the gap between data, media, and creative teams.
Feb 06, 2026
Full time
Senior Global Paid Media Manager Contract Duration: 6-12 months initially Start Date: ASAP About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. We are seeking a strategic and experienced Senior Global Paid Media Manager to lead the evolution of our media investment strategy. As we scale, we are transitioning toward a unified, full funnel approach that bridges the gap between brand awareness and performance marketing. This individual will be the central strategic driver for all global top funnel paid media campaigns, ensuring our media investment effectively drives awareness and consideration overall. In this pivotal role, you will oversee the onboarding and management of key external agency partners, ensuring our media mix is optimized for long term growth and ecosystem engagement rather than just immediate transaction. You will champion data driven attribution models to better understand the customer journey and work cross functionally with our in house creative teams to deliver agile, high performance storytelling. While the scope is global (including Australia as a priority market for 2026), the immediate focus for media campaign development and execution will be the US market. What you'll be doing: Strategic Media Planning & Full Funnel Management Develop and execute a global paid media strategy that integrates top of funnel awareness with bottom funnel conversion targets, with a strong focus on consideration objectives. Draft comprehensive campaign plans across all priority markets, aligning media objectives with Ledger's brand and business goals. Strategically leverage and integrate existing media channel efforts, including those driven by partnerships (especially SA Spurs), broader brand activations, and social media initiatives; acting as the central point of contact to ensure paid media amplifies the impact of key brand partnerships and experiences, and developing clear frameworks for how paid social efforts interact with organic social strategy to create a cohesive and maximized channel performance. Manage substantial media budgets across a diverse mix of channels, ensuring optimal allocation to drive both reach and high quality traffic. Move the organization beyond siloed brand and performance tactics into a unified growth engine that nurtures users through the entire lifecycle. Agency Leadership & Operational Excellence Lead the selection, onboarding, and day to day management of external media agencies, ensuring they act as true strategic partners capable of agile execution. Drive accountability and performance from agency partners and contractor, ensuring alignment with Ledger's broader business goals and brand narratives. Establish clear operational workflows to streamline campaign launches, reporting, and optimization cycles. Advanced Measurement & Attribution Spearhead the transition from traditional last click measurement to sophisticated Multi Touch Attribution (MTA) models to accurately value upper funnel investments. Collaborate with data teams to define and track meaningful KPIs that measure brand lift, consideration, and long term user value (LTV) alongside standard ROAS. Implement rigorous testing frameworks ("Conversion Labs") to validate hypothesis driven strategies and improve media efficiency. Creative Collaboration & Testing Work closely with the internal Creative Studio and Product Marketing teams to ensure media assets are data informed and platform native. Drive a culture of "test and iterate," utilizing rapid feedback loops to optimize creative variants based on performance data. Ensure consistent messaging across the funnel, adapting narratives for different audience segments and maturity levels. What we're looking for: Experience: 7+ years of experience in paid media, with a proven track record of managing significant global budgets. Agency Management: Strong experience in selecting, onboarding, and managing media agencies to deliver high performance results. Strategic Mindset: Demonstrated ability to build and execute full funnel strategies that balance brand building with direct response. Data & Attribution: Deep understanding of attribution modeling (MTA, MMM) and the ability to move organizations beyond basic last click metrics. Industry Knowledge: Passion for or experience in the Fintech, Tech, or Web3 sectors is highly preferred; understanding the nuances of crypto audiences is a plus. Collaboration: Excellent interpersonal skills with the ability to bridge the gap between data, media, and creative teams.
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .
Feb 06, 2026
Full time
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .
International Information Systems Security Certification Consortium
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Feb 05, 2026
Full time
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
