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Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events

Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE We are seeking an accomplished Head of Sales to lead our telesales organisation for the UK market. This is currently the largest team within our business, with individuals based across our London, Bournemouth, Winnersh, and Porto offices. The Head of Sales role sits at the heart of the Sell My Car team, overseeing the team directly responsible for listing & brokering the sale of customer vehicles via our online auctions to our trusted dealer network. With more than 1,000 vehicles listed daily, the team plays a critical role in delivering on our ambitious revenue targets, which are set to exceed £4M per month in 2026. Our role as a 2 sided marketplace, is to achieve the best outcome for both parties, making our sales process more complex vs a direct to customer transaction. Our Sales & Customer Success team are the primary point of contact for both sellers and dealer partners, working to align expectations between both, to achieve sales success. As Head of Sales, you will instinctively think in terms of "both sides winning" as you build sales plans and evolve tactics. As something changes on one side (product updates, market shifts etc.) you can connect the dots and think how this will impact the other, to ensure consistent winning, for all. As Head of Sales, you will directly manage our Customer Success & Sales Team Leaders and own the execution of our end to end sales strategy. You will be accountable for the performance, productivity, and commercial output of our sales operations-continually identifying opportunities to optimise processes, enhance sales effectiveness, and enable the team to excel. This is a pivotal senior position within the Sell My Car business and you will collaborate closely with cross functional peers across our Fulfilment, Product, Marketing, and Commercial teams. Your leadership and insight will take your sales experience and apply this to solve new problems, directly influencing business decisions, help shape long term plans, and contribute to achieving our overall growth ambitions. WHAT YOU'LL DO Sales Leadership & Performance Ownership Lead the Sell My Car telesales organisation, taking full ownership of lead conversion, revenue delivery, and overall sales performance & productivity. Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise efficiency and revenue per FTE. Moving beyond "the business as usual play book" and re imagine how we sell. Leading through experimentation, building a path through the unknown to achieve a vision of what great looks like, both in the short term and over the coming years. Set clear performance expectations, distribute team targets aligned to business goals, and oversee team wide metrics to drive focus and accountability. Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA's through your sales team leaders. Identify risks to the plan early, elevate appropriately, and drive mitigation actions directly within your teams, alongside partnering with your peers to do the same across the business. Quality, Enablement & Operational Excellence Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners. Champion improvements to systems, tooling, and sales enablement, partnering cross functionally to prioritise initiatives with highest impact. Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year round. Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality. People Leadership & Talent Development Stand as a role model for what sales leadership should look like. Managing the team through data led decisions, emphasizing on what is important through effective coaching & challenge outdated approaches that are not scalable in a digital marketplace Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high performing teams and maintain a strong performance culture. Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed. Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges. Foster an engaged, collaborative, and high trust team environment built on open communication, accountability, and mutual respect. Cross Functional Influence & Stakeholder Engagement Act as a thought partner to product & marketing teams to help shape the future of our marketplace and how we serve all our customers effectively Collaborate closely with Customer Experience, Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey. Represent Sales within the Sell My Car senior leadership team, not only owning weekly performance reporting, strategic updates, and forward plans- but contributing as a member of the leadership team to move our business forward & build towards our vision Handle high priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation. Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long term growth. Continuously identifying opportunities for change, transformation & evolve the sales strategy alongside other GTM plans across our product & services teams WHAT YOU'LL NEED Proven experience in a senior sales leadership role, within high pace, high volume & constantly changing telesales environments (preferably within tech, start up/scale up businesses or new business lines) holding target responsibility in excess of £50M annual revenue. Strong experience in leadership of sales teams of 50+ individual contributors, including direct line management of other people managers. This could be within a current Head of/Director level role, or a senior manager ready to take the next step. A track record and demonstrable experience of designing & implementing new sales processes, structures & strategies that are scalable for the long term. With evidence of increasing scope, stepping up or replacing old playbooks and taking teams to the next level Comfortable working in an environment that holds "unknowns" and experimentation, with the ability to create structure where there is none and a clear understanding of what is needed to drive effective change management across a large team. Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA's towards metrics of response time, outbound calling activity & lead conversion. Experience in online / 2-sided marketplace or multi stakeholder business models (e.g marketplaces, aggregators, brokers where the sales process needs to balance both demand & supply simultaneously) Prior experience within the automotive industry is a plus when combined with experience in digital first business & leadership roles, within high volume, complex telesales environments Experience with varied customer groups and needs (Both B2B and B2C customer bases) with an understanding of how needs differ within a sales plan & process Excellent communication, interpersonal, and coaching skills . click apply for full job details

Senior Social Media Manager Agency The Role This is an exciting opportunity to join a growing digital team in one of Manchesters fastest growing full-service agencies. You will be joining a small organic social media team that works with global brands across FMCG, retail and gaming. You will be mainly responsible for running 2 client retail accounts across Meta, TikTok and X, whilst working with ju click apply for full job details

About the opportunity Contentful is a leading intelligent composable content platform that has evolved from a pioneer in headless CMS into a comprehensive Digital Experience Platform (DXP) for the modern enterprise. By decoupling content from its presentation layer, Contentful enables more than 4,200 organizations-including 30% of the Fortune 500-to create, manage, and deliver seamless digital experiences across any channel, from mobile apps and websites to voice assistants and digital signage. Contentful provides native AI and real-time personalization to help brand, marketing, and engineering teams collaborate more effectively and scale their digital footprints without the constraints of traditional, monolithic systems. The Role The Director of Product Marketing is the primary strategist for our market positioning and the arbiter of our competitive standards. Reporting to the VP of Product Marketing, you serve as the bridge between high-level brand vision and the granular reality of the product roadmap. You don't just observe the market; you identify strategic gaps to out-position the competition and codify the technical logic that establishes our platform as the benchmark for the modern DXP and CMS categories. You own the translation layer between Product Development and the market, possessing the technical depth and knowledge of buyer personas to feel equally comfortable building architectural frameworks for a CTO or crafting a strategic vision to justify enterprise value to a CMO. By synthesizing market intelligence into actionable requirements, you actively shape the product roadmap and turn complex technical milestones into a visionary narrative for the world's most sophisticated enterprises. As a player/coach for a distributed US/EMEA team, you are as comfortable brainstorming five-year category shifts with the VP of Product Marketing as you are line-editing a practitioner-level technical blog. You elevate your team's technical acumen by teaching them how to find the 'human story' inside a technical feature. What to expect? Positioning & Messaging: Own the master product messaging and positioning frameworks for the products that define our business. You ensure that our platform is not viewed as a mere utility, but as a critical strategic investment for digital transformation. Prod Dev Collaboration: Act as the primary liaison to the Product Management organization. You will work in tight coordination with product leaders to ensure the roadmap is influenced by market needs and that technical milestones are translated into high-impact value propositions. Cross-functional Collaboration: Serve as the narrative connective tissue between Product, Sales, Analyst Relations, and Corporate Marketing teams. You will collaborate with the Director of Go-To-Market Product Marketing to ensure the core messaging is successfully integrated into global campaigns, enablement, and sales motions. Creation of Product Marketing Artifacts: Personally, and with the team, develop and maintain the foundational assets that represent our business, including core corporate decks and platform-level narratives. You ensure that the company's most visible materials are accurate and compelling. Team Leadership: Direct a high-performing Core PMM team across multiple time zones, including actively investing in your team's growth, delivering thoughtful feedback and elevating their ability to operate with both technical depth and executive-level clarity. This position is remote, but expected to travel to the Berlin office at least once per quarter. What you need to be successful? At least 8 - 10 years of experience in Product Marketing or a related strategic function within B2B SaaS, and 3-5 years of experience leading a team. Direct experience in CMS, DXP, or Personalization technology is highly preferred. Exceptional Communication: You are a gifted writer and an accomplished public speaker. You possess the presence to influence C-level stakeholders and the technical depth to earn the respect of product architects. Instructional Management Style: You have a proven track record of managing global teams (US and EMEA) and a passion for mentoring. You enjoy the process of reviewing work and coaching your team to achieve a higher standard of output. Technical Acumen: You possess hands-on fluency in modern software architecture. You can read API documentation and credibly challenge product and engineering partners while shaping external narratives around headless configurations and composable digital ecosystems. You can explain the "how" just as well as the "why." Judgment and Precision: You have a refined sense of timing and tone, knowing exactly how to adjust a message based on market shifts or the specific needs of an analyst or enterprise buyer. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. 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The Company Pet Media Group (PMG) is the world's largest operator of online marketplaces within the pet category. We assist over 10 million consumers every month in finding the pet of their dreams through trusted and local brands, in a way that is both safe and transparent for pets and their caregivers. We are a profitable, fast-growing scale-up and have grown rapidly from inception in 2019 to today. As a business, we have revenues exceeding 18 mUSD and an EBIT profitability of >35%. Backed by world-class investors such as Verdane Capital and a number of high-profile family offices, our journey has only begun as we expand our portfolio of leading brands within the pet vertical. In the UK, Pets4Homes is already the dominant marketplace, rehoming more than a million pets per year. However, we still have significant room to deepen breeder engagement, strengthen retention, and expand market penetration. Context for the Role Breeders are central to the success of Pets4Homes. As we continue evolving from a classifieds model to a payments-enabled marketplace, building stronger, deeper relationships with breeders is critical. We are hiring our first Customer Success Manager to help increase breeder market penetration and retention across the UK. This role exists to ensure breeders are active, engaged, supported, and achieving success on the platform. The work is primarily digital, conducted through calls, CRM workflows, and online community engagement. However, occasional in-person breeder visits and events are important for strengthening relationships and trust. This is a foundational hire within our UK breeder operations team. You will work closely with the Head of Breeder Strategy & Operations and play a key role in building a scalable breeder success engine over time. Key Responsibilities Breeder Retention & Engagement (Primary Focus) Build and manage trusted relationships with priority breeder accounts. Ensure breeders are active, engaged, and achieving positive outcomes on the platform. Proactively identify and address churn risks or dissatisfaction. Handle disputes and sensitive cases with empathy, authority, and calm professionalism. Market Penetration & Activation Execute outreach and activation playbooks to increase breeder coverage across the UK. Convert multi-channel or hesitant breeders into consistent Pets4Homes users. Support adoption of Pet Payments by clearly explaining benefits and handling objections confidently. Community & Reputation Management Represent Pets4Homes constructively within online breeder communities, particularly on Facebook and forums. Respond to brand mentions and reviews with balanced, empathetic, and confident communication. Build credibility within the breeder ecosystem through thoughtful public engagement. CRM & Operational Execution Execute structured outreach and follow up cadences in HubSpot. Maintain clean account records and strong pipeline hygiene. Manage operational breeder-related tasks such as lead chasing, and resolution coordination. Work comfortably with supporting tools such as surveys and lifecycle marketing systems. Insight & Continuous Improvement Identify patterns in breeder objections, frustrations, and behaviours. Provide structured feedback to improve messaging, workflows, and internal processes. Contribute to refining and evolving breeder engagement playbooks over time. Who You Are Relationship First but Commercially Aware You build trust with sceptical or defensive stakeholders while still driving progress and outcomes. Confident Communicator You write clearly and persuasively across channels, including public responses and community engagement. You demonstrate quiet confidence rather than ego. Emotionally Intelligent You handle emotionally charged conversations calmly. You are empathetic but firm and able to de escalate conflict effectively. Structured and Methodical You are organised, disciplined, and comfortable following defined playbooks. You keep systems tidy and operate with consistency. Digitally Fluent You are comfortable learning new tools quickly and operating within CRM and marketing systems, without needing to be highly technical. Comfortable in a Scale Up Environment You are proactive, adaptable, and capable of operating with weekly oversight rather than constant direction. Experience & Requirements 3+ years in Customer Success, Account Management, Inside Sales, or a relationship driven commercial role. Experience managing multiple small business accounts. Strong objection-handling capability. Familiarity with CRM systems (HubSpot preferred). Experience engaging with customers in online communities is beneficial. Marketplace experience is helpful but not required. Compensation Competitive base salary (benchmark range £40,000-£50,000, dependent on experience) Performance based bonus aligned to activation, retention, and adoption outcomes Flexible working arrangements Travel expenses covered for breeder visits and events What We Offer A pivotal role in a fast growing, mission driven company Direct impact on market penetration and breeder experience in the UK Close collaboration with senior leadership and meaningful ownership from day one The opportunity to help shape the future of trusted pet rehoming in the UK

Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on

Location: Warrington, Manchester, Glasgow or Edinburgh, Your Opportunity Stantec is at an exciting inflection point in our growth, and we're looking for a Senior Director of Marketing - Global to shape the future of marketing across all regions outside North America (UK, Australia, New Zealand, LATAM, India, Asia, ME). This newly created role will drive global consistency, efficiency, and impact for a region of around 8,000 employees. Reporting directly to the VP, Marketing, Communications and PR, you will lead and inspire marketing teams around the world, overseeing resources across multiple countries and time zones. You will work closely with pursuit leaders, regional leaders, and country leaders to ensure marketing strategies, campaigns, and initiatives are fully aligned with business objectives. In this role, you will develop and execute global marketing strategies, oversee branding, thought leadership, content marketing, events, and PR, and ensure all efforts are integrated into a cohesive One Stantec approach. You will also champion change management, improve processes, and leverage digital tools to maximize efficiency and deliver measurable impact. Why This Role? This is a truly career-defining opportunity to lead marketing on a global stage at a pivotal moment in Stantec's evolution. You will have the chance to shape the strategies, programs, and campaigns that define how Stantec is seen and experienced around the world. Leading and overseeing talented marketing teams across multiple continents, you will foster a culture of innovation, collaboration, and accountability while building alignment across regions, business units, and markets. The role offers the rare combination of strategic influence and creative freedom. Working closely with the VP, Marketing, Communications and PR, pursuit leaders, regional leaders, and country leaders, you will integrate marketing, branding, and communications into broader corporate and operational strategies, ensuring a unified global approach. This role provides a platform to drive change, shape culture, and leave a lasting legacy. You will be a trusted advisor to leaders, a mentor to your team, and a champion for continuous improvement. For the right candidate, this is more than a role-it is a chance to define Stantec's global marketing identity and impact for years to come. The Leader we're looking for You are a seasoned marketing leader with extensive experience in large, matrixed professional services organizations, ideally within engineering or related industries. You have successfully led and inspired distributed marketing teams across multiple regions and time zones, building alignment and driving results in complex, international environments. You have a proven track record of delivering change, whether implementing new strategies, transforming marketing processes and capabilities. As a skilled influencer and change manager, you are able to engage stakeholders at all levels, create alignment across diverse geographies, and guide teams through periods of transition with clarity and confidence. Strategically minded, you thrive in dynamic environments, embrace challenges, and foster high-performing, accountable, and collaborative teams. Above all, you are motivated by the opportunity to shape the future of global marketing and leave a lasting legacy on a growing, international business.

# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,

An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, people first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big name brands, helping customers thrive on our platform while building your own career in the fast moving world of MarTech. In return, you'll gain hands on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles. Key Responsibilities Understanding our customer's business problems and offering solutions through our technology Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform. Coordinate with cross functional teams to ensure smooth, proactive customer experience. Host customer engagement sessions, supported by senior team members as required. Track and support customer goals, assisting in identifying opportunities for growth and expansion. Capture and share feedback to help improve our offering and customer experience. Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients. Knowledge and Experience Required 2 3 years of experience in a Customer Success or Account Management role in a SaaS company. Excellent communication and relationship building skills. Pro activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas. High levels of organisation and confidence in managing multiple priorities and customer needs. Must be based in London and excited about working in an office first, collaborative environment. Exposure to marketing teams or marketing technology platforms (not required but beneficial). Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.

Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role We have an exciting opportunity for an experienced Associate Director to join our existing Environmental Consents nationwide team. This is a post which is of strategic significance for our business and represents a challenging and exciting opportunity to identify, win and deliver multi-disciplinary inputs to a range of energy projects for a wide client base. Our current project portfolio includes some of the UK's most important and transformational infrastructure projects at the heart of helping the UK to meet its commitments to Net Zero. We need people with creative spirit, a dedicated approach and a solid grounding in environmental design, assessment and management at any stage of the development project lifecycle. Join a great organisation As one of the largest environmental consultancies in the UK, WSP gets involved in some of the most challenging and high-profile projects. We work on everything from small developments across every sector, through to major national infrastructure schemes. Our Environmental Management and Assessment Team oversees and manages the environmental inputs to these schemes, with involvement through their lifecycle. Associate Director role As an Associate Director you will work with a range of technical environmental specialists and design teams across multiple sectors to direct and lead environmental teams and inputs to project designs and assessments. You will be instrumental in improving the environmental performance for a diverse range of projects across multiple sectors. The role would suit an enthusiastic individual looking to influence, lead and deliver environmental elements of engineering projects. You will have responsibility for directing and leading projects including tasks relating to recruitment, bidding, project team management, project delivery, and financial management. Play a key role in the expansion and diversification of our offer in the water sector, working alongside sector leads and client account managers to provide thought leadership and win new business Providing environmental advice and support to clients, project managers and colleagues Working with colleagues, diverse environmental specialists, clients and engineering teams to promote sustainable design and environmental enhancement Leading large, multiple, and complex projects, overseeing our performance on technical, quality, commercial, and health and safety Building relationships with clients and identifying opportunities to provide support in areas such as resourcing, programming, strategy development and project delivery. Proactively seeking to develop new client relationships and actively seeking opportunities for marketing services and cross selling, including presenting at conferences on behalf of WSP. Undertaking activities to secure new work, including developing proposals for complex opportunities, delivering strategic level bids and framework opportunities, and undertaking business development opportunities. Leading on and contributing to the development of innovative techniques to shape the way we do our business whether through Digital EIA, Technical Excellence, Future Ready EIA etc. Driving performance improvement and career advancement opportunities across team. Promoting and building team culture and being identified as a 'go to' person within the wider team, supporting others in problem solving and achieving team and business goals. Promoting an inclusive workplace, demonstrating an understanding of Health and Safety whilst living the values of our health, safety, and wellbeing culture. Undertaking actions that contribute towards the success of the WSP business strategy, whilst being self motivated towards goals relevant to the role, team, and your projects. What we will be looking for you to demonstrate Relevant environmental / planning degree or equivalent experience Demonstrable experience in EIA delivery for major water schemes Familiarity with other consenting processes such as Habitats Regulations Assessments, SSSI Assents Thorough knowledge of a diverse range of environmental issues Proven line management experience Proven track record of developing and upskilling internal teams Evidence of successfully driving business growth Excellent communication skills both verbal and written Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.