Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. Job Summary As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Key Responsibilities Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Update and review internal processes and make improvements as necessary Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Run client meetings, ensuring meetings are followed up with detailed minutes and action points. Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Monitor participation and assist with client reporting such as attendance tracking Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Internal Course Administration Coordinate and track internal processes for course delivery Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management Assist in improving internal processes. We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Skills and Experience Essential(E) / Desired (D) 2+ year experience in a client-facing role (E) Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Ability to work remotely(E) Flexible and adaptable approach(E) Strong project management skills(E) Experience with platform applications such as Zoom and Webex (E) Ability to work independently and to problem solve (E) Excellent written and verbal communication skills in a business-to-business environment (E) Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Mar 13, 2026
Full time
Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. Job Summary As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Key Responsibilities Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Update and review internal processes and make improvements as necessary Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Run client meetings, ensuring meetings are followed up with detailed minutes and action points. Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Monitor participation and assist with client reporting such as attendance tracking Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Internal Course Administration Coordinate and track internal processes for course delivery Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management Assist in improving internal processes. We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Skills and Experience Essential(E) / Desired (D) 2+ year experience in a client-facing role (E) Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Ability to work remotely(E) Flexible and adaptable approach(E) Strong project management skills(E) Experience with platform applications such as Zoom and Webex (E) Ability to work independently and to problem solve (E) Excellent written and verbal communication skills in a business-to-business environment (E) Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods. Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job' Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Position Summary The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities Contact retailers within assigned call list, developing strong working relationships with retailers Provide information about new and existing games and promotions in order to maximise sales. Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time. Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion. Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience Excellent written and verbal communication skills Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.) Sales, Customer Service or Retail experience would be an advantage. Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.
Mar 13, 2026
Full time
Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods. Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job' Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Position Summary The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities Contact retailers within assigned call list, developing strong working relationships with retailers Provide information about new and existing games and promotions in order to maximise sales. Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time. Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion. Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience Excellent written and verbal communication skills Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.) Sales, Customer Service or Retail experience would be an advantage. Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.
Location: Hybrid with London base location Salary: £48,987 to £61,234 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range) Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for a Digital Campaigns Manager to plan and deliver integrated digital campaigns across all channels, including web, email, paid and owned media. With proven hands-on experience of delivering results through multi-channel digital marketing campaigns, you'll ensure Clarion's services and offers reach key audiences by aligning activity across online and offline channels. Your ability to apply creativity to campaign messaging and visuals while maintaining brand alignment is vital! You'll ensure campaigns are compelling, consistent, and accessible. Strong analytical and reporting skills, with experience using CRM systems such as Dynamics 365 and analytics platforms are essential. You'll have a strong knowledge of GDPR and data protection in marketing and significant experience working collaboratively across teams to deliver integrated campaigns with consistent messaging. You'll work closely with the full marketing team, coordinating campaigns and using insights to refine delivery, and must be able to develop and manage campaign calendars aligned to sales and service objectives. This is a broad role that covers Clarion and Latimer and campaign performance reporting will be central, driving evidence-based decisions that support both housing and Latimer objectives. If you have experience of managing and developing team members, and have excellent communication and stakeholder management skills, then we want to hear from you now. With hybrid working and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Monday 23rd March 2026 at midnight . This is a hybrid role with a base location at our offices in London. Candidates will be expected to work from the office at least 3 days per week. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice.
Mar 13, 2026
Full time
Location: Hybrid with London base location Salary: £48,987 to £61,234 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range) Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for a Digital Campaigns Manager to plan and deliver integrated digital campaigns across all channels, including web, email, paid and owned media. With proven hands-on experience of delivering results through multi-channel digital marketing campaigns, you'll ensure Clarion's services and offers reach key audiences by aligning activity across online and offline channels. Your ability to apply creativity to campaign messaging and visuals while maintaining brand alignment is vital! You'll ensure campaigns are compelling, consistent, and accessible. Strong analytical and reporting skills, with experience using CRM systems such as Dynamics 365 and analytics platforms are essential. You'll have a strong knowledge of GDPR and data protection in marketing and significant experience working collaboratively across teams to deliver integrated campaigns with consistent messaging. You'll work closely with the full marketing team, coordinating campaigns and using insights to refine delivery, and must be able to develop and manage campaign calendars aligned to sales and service objectives. This is a broad role that covers Clarion and Latimer and campaign performance reporting will be central, driving evidence-based decisions that support both housing and Latimer objectives. If you have experience of managing and developing team members, and have excellent communication and stakeholder management skills, then we want to hear from you now. With hybrid working and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Monday 23rd March 2026 at midnight . This is a hybrid role with a base location at our offices in London. Candidates will be expected to work from the office at least 3 days per week. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice.
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Mar 13, 2026
Full time
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
Mar 13, 2026
Full time
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Mar 13, 2026
Full time
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Location: Hertford Department: Marketing Reports To: Marketing Director Direct reports: Social Media Manager, Social Media Executive, Social Media Assistant Role Overview We are looking for a visionary, commercially minded Head of Social Media to define and lead our next chapter of growth. This is a leadership role for someone who understands that social is not a distribution channel - it's culture, commerce and community in motion. Sitting at the intersection of fashion and interiors, Sofa Club has the opportunity to lead visually, creatively, and culturally. Your role will be to sharpen and elevate our social approach - embedding true platform-first thinking, pushing creative boundaries, and building a high-performing team that delivers measurable impact. You will own the overarching social strategy, set the creative standard, and ensure every platform has a distinct purpose, voice, and growth plan. This is a role for someone who sees what's coming next, not what worked yesterday. Key Responsibilities Strategic Leadership Define and lead a platform-first social strategy aligned with brand and commercial objectives Establish clear positioning for each channel (Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest) Identify white space opportunities at the intersection of fashion, interiors, and digital culture Translate brand strategy into culturally relevant, insight-led social narratives Creative Direction Set the creative benchmark across all platforms - ensuring content is native, bold, and scroll-stopping while maintaining brand integrity and compliance Champion innovative formats, storytelling techniques, and boundary-pushing ideas Lead concept development for campaigns, launches, and always-on content Ensure social is driving ideas, not simply amplifying them Team Leadership & Development Lead, mentor, and develop the Social Media Manager, Executive and Assistant Create a high-performance culture grounded in accountability, experimentation and creativity Provide clear direction, feedback, and progression pathways Oversee workflow, planning processes, and resource allocation Growth & Performance Own channel growth targets and engagement KPIs Analyse performance data to inform strategic decisions and creative optimisation Build a robust test-and-learn framework across formats and platforms Turn insights into action - continuously refining content and messaging Creator & Community Strategy Leveraging our in-house Content Creator Programme, refine and lead the creator and influencer strategy Identify culturally aligned talent and build authentic, long-term partnerships Ensure community management is proactive, brand-building and commercially aware Elevate the quality and depth of audience engagement Cross-Functional Collaboration Partner closely with Brand, Creative, Marketing, E-commerce and Merchandising teams to ensure cohesive storytelling Advocate for social-first thinking across the wider business Ensure social insights inform broader marketing strategy Skills & Experience Significant experience leading social strategy at brand or agency level Proven track record of scaling channels and delivering measurable commercial impact Deep expertise across Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest Strong creative instinct with the ability to both originate ideas and elevate team output Experience managing and developing high-performing teams Highly analytical, with confidence translating data into creative and strategic decisions Commercially astute - understands the link between engagement, brand equity and revenue Proactive, forward-thinking, and constantly exploring new opportunities Confident communicator and compelling storyteller Comfortable working at pace, managing multiple priorities, and taking ownership Passionate about digital culture and staying ahead of the curve What You'll Get Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunity to grow your career as we scale our in-house comms function. Competitive salary Lucrative bonus scheme Enhanced family leave Health insurance Friends and family discount Salary sacrifice schemes Are you a perfect match? Ambitious? We have huge plans. There's never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride. Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!). Do er? Talk is cheap, execution is everything. Be a doer, not a talker. Friendly? We're proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.
Mar 13, 2026
Full time
Location: Hertford Department: Marketing Reports To: Marketing Director Direct reports: Social Media Manager, Social Media Executive, Social Media Assistant Role Overview We are looking for a visionary, commercially minded Head of Social Media to define and lead our next chapter of growth. This is a leadership role for someone who understands that social is not a distribution channel - it's culture, commerce and community in motion. Sitting at the intersection of fashion and interiors, Sofa Club has the opportunity to lead visually, creatively, and culturally. Your role will be to sharpen and elevate our social approach - embedding true platform-first thinking, pushing creative boundaries, and building a high-performing team that delivers measurable impact. You will own the overarching social strategy, set the creative standard, and ensure every platform has a distinct purpose, voice, and growth plan. This is a role for someone who sees what's coming next, not what worked yesterday. Key Responsibilities Strategic Leadership Define and lead a platform-first social strategy aligned with brand and commercial objectives Establish clear positioning for each channel (Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest) Identify white space opportunities at the intersection of fashion, interiors, and digital culture Translate brand strategy into culturally relevant, insight-led social narratives Creative Direction Set the creative benchmark across all platforms - ensuring content is native, bold, and scroll-stopping while maintaining brand integrity and compliance Champion innovative formats, storytelling techniques, and boundary-pushing ideas Lead concept development for campaigns, launches, and always-on content Ensure social is driving ideas, not simply amplifying them Team Leadership & Development Lead, mentor, and develop the Social Media Manager, Executive and Assistant Create a high-performance culture grounded in accountability, experimentation and creativity Provide clear direction, feedback, and progression pathways Oversee workflow, planning processes, and resource allocation Growth & Performance Own channel growth targets and engagement KPIs Analyse performance data to inform strategic decisions and creative optimisation Build a robust test-and-learn framework across formats and platforms Turn insights into action - continuously refining content and messaging Creator & Community Strategy Leveraging our in-house Content Creator Programme, refine and lead the creator and influencer strategy Identify culturally aligned talent and build authentic, long-term partnerships Ensure community management is proactive, brand-building and commercially aware Elevate the quality and depth of audience engagement Cross-Functional Collaboration Partner closely with Brand, Creative, Marketing, E-commerce and Merchandising teams to ensure cohesive storytelling Advocate for social-first thinking across the wider business Ensure social insights inform broader marketing strategy Skills & Experience Significant experience leading social strategy at brand or agency level Proven track record of scaling channels and delivering measurable commercial impact Deep expertise across Instagram, TikTok, YouTube, LinkedIn, Facebook and Pinterest Strong creative instinct with the ability to both originate ideas and elevate team output Experience managing and developing high-performing teams Highly analytical, with confidence translating data into creative and strategic decisions Commercially astute - understands the link between engagement, brand equity and revenue Proactive, forward-thinking, and constantly exploring new opportunities Confident communicator and compelling storyteller Comfortable working at pace, managing multiple priorities, and taking ownership Passionate about digital culture and staying ahead of the curve What You'll Get Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunity to grow your career as we scale our in-house comms function. Competitive salary Lucrative bonus scheme Enhanced family leave Health insurance Friends and family discount Salary sacrifice schemes Are you a perfect match? Ambitious? We have huge plans. There's never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride. Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!). Do er? Talk is cheap, execution is everything. Be a doer, not a talker. Friendly? We're proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.
A leading marketing agency in Greater London is looking for a Customer Success Manager to oversee client relationships within the Digital Technology sector. Responsibilities include managing client satisfaction and ensuring value realization from services provided. The ideal candidate should have experience in Customer Success or Account Management and strong stakeholder management skills. The role demands strong organization, a client-first attitude, and a proactive approach to account growth and retention.
Mar 13, 2026
Full time
A leading marketing agency in Greater London is looking for a Customer Success Manager to oversee client relationships within the Digital Technology sector. Responsibilities include managing client satisfaction and ensuring value realization from services provided. The ideal candidate should have experience in Customer Success or Account Management and strong stakeholder management skills. The role demands strong organization, a client-first attitude, and a proactive approach to account growth and retention.
Account Manager Consumer Packaged Goods (CPG) Location: Home-based England or Wales Salary: £50-55K plus uncapped bonus, company car and excellent benefits package About the Company Our client is a leading player in the Digital Industries space, driving innovation across the automation and smart manufacturing landscape click apply for full job details
Mar 13, 2026
Full time
Account Manager Consumer Packaged Goods (CPG) Location: Home-based England or Wales Salary: £50-55K plus uncapped bonus, company car and excellent benefits package About the Company Our client is a leading player in the Digital Industries space, driving innovation across the automation and smart manufacturing landscape click apply for full job details
UK/I Customer Success Manager - SMB Account Management Remote - United Kingdom POS-31776 The Role HubSpot is looking for a UK/I Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London office or remote from anywhere in Ireland or UK. In this Role you'll get to: Manage 100 - 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: 1+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organized, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. Easy at building and maintaining relationships, managing expectations, and identifying issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. Equal Opportunity Employer HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Legal Notices Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here.
Mar 12, 2026
Full time
UK/I Customer Success Manager - SMB Account Management Remote - United Kingdom POS-31776 The Role HubSpot is looking for a UK/I Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London office or remote from anywhere in Ireland or UK. In this Role you'll get to: Manage 100 - 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: 1+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organized, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. Easy at building and maintaining relationships, managing expectations, and identifying issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. Equal Opportunity Employer HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Legal Notices Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Mar 12, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively
Mar 12, 2026
Full time
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively
Customer Success Manager page is loaded Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
Mar 12, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
Head of International Accounts £70,000 - £80,000 per annum Location: Within commutable distance of Coalville, Leicestershire. Primarily office based but with significant international travel and work-from-home flexibility if required. Reports to: Commercial Director Works closely with: Sales Support Manager, Sourcing & Procurement, Marketing, Operations About Innotech Digital & Display Innotech Dig click apply for full job details
Mar 12, 2026
Full time
Head of International Accounts £70,000 - £80,000 per annum Location: Within commutable distance of Coalville, Leicestershire. Primarily office based but with significant international travel and work-from-home flexibility if required. Reports to: Commercial Director Works closely with: Sales Support Manager, Sourcing & Procurement, Marketing, Operations About Innotech Digital & Display Innotech Dig click apply for full job details
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 12, 2026
Full time
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Business Development Manager £32,000 - £40,000 Base Salary + (Uncapped Commission) + Excellent Benefits Hybrid London Leading b2b events, data and marketing business seeks a highly talented degree educated, Business Development Manager to join their team. This role will focus on selling bespoke sponsorship opportunities to clients globally, within the lucrative Fintech and AI market. We are keen to hear from candidates with 1-2 years b2b sales experience and a strong degree who are looking to diversify their b2b sales experience and move into event sales. Essentially we are looking for someone who is keen to transition into a highly consultative, high deal value sales role. Role: Business Development Manager - Sponsorship Sales Generating new business, increasing pipeline and bringing on new prospects Manage a number of existing accounts Sell high-value sponsorship opportunities Pitch clients over the phone and through face to face meetings Attend competitor events Scope to travel internationally Consultative selling is a key part of this role, the right candidate should be able to sell creatively, through solution led selling. Profile of Candidate: 1-2 Years + in b2b sales - proven track record of success Experience in media sales, recruitment, software sales etc will be considered Strong desire to sell Degree educated - Ideally a leading university Excellent communication skills Successful track record achieving revenue targets Someone with a consultative sales approach is a necessity here L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Mar 12, 2026
Full time
Business Development Manager £32,000 - £40,000 Base Salary + (Uncapped Commission) + Excellent Benefits Hybrid London Leading b2b events, data and marketing business seeks a highly talented degree educated, Business Development Manager to join their team. This role will focus on selling bespoke sponsorship opportunities to clients globally, within the lucrative Fintech and AI market. We are keen to hear from candidates with 1-2 years b2b sales experience and a strong degree who are looking to diversify their b2b sales experience and move into event sales. Essentially we are looking for someone who is keen to transition into a highly consultative, high deal value sales role. Role: Business Development Manager - Sponsorship Sales Generating new business, increasing pipeline and bringing on new prospects Manage a number of existing accounts Sell high-value sponsorship opportunities Pitch clients over the phone and through face to face meetings Attend competitor events Scope to travel internationally Consultative selling is a key part of this role, the right candidate should be able to sell creatively, through solution led selling. Profile of Candidate: 1-2 Years + in b2b sales - proven track record of success Experience in media sales, recruitment, software sales etc will be considered Strong desire to sell Degree educated - Ideally a leading university Excellent communication skills Successful track record achieving revenue targets Someone with a consultative sales approach is a necessity here L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
the position The Business Transformation Manager will lead the E2E design of initiatives and processes that enhance our digital capabilities, streamline recruitment operations and drive commercial growth. They will ensure that initiatives support our local and global strategy and can demonstrate they add value to our organisation. Managing a team who work closely to understand the business challenges, processes and opportunities, balancing technical execution with the human side of change. In addition they will plan and execute change strategies to ensure initiatives are adopted correctly to realise their full potential. This may be changing processes, KPI's and business structures. The Transformation Manager will act as Change Lead for the UK into our Global change network. Key Responsibilities Ensuring the team understand the business strategy and their role in the delivery and execution of the strategy Managing and coaching team members to develop professionally Managing performance and behaviour of the team Ensuring that senior business stakeholders are consulted to define the reason for change and prioritise the problems to be solved Optimising and digitalising processes to increase productivity and growth Supporting the Transformation Partners to challenge the status quo and think about the "art of the possible" Creation of as-is and "to-be" processes Delivering change management workshops to senior stakeholders to ensure change is cascaded throughout the organisation, with accountability and responsibilities clearly defined. Work closely with the Strategic Projects Team to ensure transformational elements of the programme are delivered on time. Provide guidance on engagement tactics that can be used to increase adoption of the programmes Oversight and management of Proof of concepts being executed. Presenting outcomes to senior management. Measure and monitor success via KPIs affected by the change and identify the impact the change will/should have on KPIs when transitioning to BAU. Provide input to support the design and delivery of training programmes and communications with L&D and Marketing. Manage and execute their own transformation projects whilst managing team members to execute business transformation activities. Candidate Profile Recruitment experience preferential not essential Proven experience delivering transformation initiatives Ability to analyse business processes to identify improvement opportunities Change management experience Familiarity with "Lean" or "design thinking" principles A background of managing people and working with senior stakeholders A leader who can balance technical execution with the human side of change Excellent verbal and written communication skills Work with a lot of autonomy Highly resilient with the ability to prioritise and multi task effectively Proven problem-solving skills with the ability to form well thought out conclusions and recommendations. If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today with Sam Badger by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Mar 12, 2026
Full time
the position The Business Transformation Manager will lead the E2E design of initiatives and processes that enhance our digital capabilities, streamline recruitment operations and drive commercial growth. They will ensure that initiatives support our local and global strategy and can demonstrate they add value to our organisation. Managing a team who work closely to understand the business challenges, processes and opportunities, balancing technical execution with the human side of change. In addition they will plan and execute change strategies to ensure initiatives are adopted correctly to realise their full potential. This may be changing processes, KPI's and business structures. The Transformation Manager will act as Change Lead for the UK into our Global change network. Key Responsibilities Ensuring the team understand the business strategy and their role in the delivery and execution of the strategy Managing and coaching team members to develop professionally Managing performance and behaviour of the team Ensuring that senior business stakeholders are consulted to define the reason for change and prioritise the problems to be solved Optimising and digitalising processes to increase productivity and growth Supporting the Transformation Partners to challenge the status quo and think about the "art of the possible" Creation of as-is and "to-be" processes Delivering change management workshops to senior stakeholders to ensure change is cascaded throughout the organisation, with accountability and responsibilities clearly defined. Work closely with the Strategic Projects Team to ensure transformational elements of the programme are delivered on time. Provide guidance on engagement tactics that can be used to increase adoption of the programmes Oversight and management of Proof of concepts being executed. Presenting outcomes to senior management. Measure and monitor success via KPIs affected by the change and identify the impact the change will/should have on KPIs when transitioning to BAU. Provide input to support the design and delivery of training programmes and communications with L&D and Marketing. Manage and execute their own transformation projects whilst managing team members to execute business transformation activities. Candidate Profile Recruitment experience preferential not essential Proven experience delivering transformation initiatives Ability to analyse business processes to identify improvement opportunities Change management experience Familiarity with "Lean" or "design thinking" principles A background of managing people and working with senior stakeholders A leader who can balance technical execution with the human side of change Excellent verbal and written communication skills Work with a lot of autonomy Highly resilient with the ability to prioritise and multi task effectively Proven problem-solving skills with the ability to form well thought out conclusions and recommendations. If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today with Sam Badger by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Title: Head of Events and Communications Accountable to: Executive Director Salary: £50,000 - £55,000 (dependent on experience) Direct Reports: Events officer, Marketing and Stakeholder Manager Contract type: Fixed term, maternity cover. Starting ASAP and for between 9-12 months. Application process: Apply by sending a CV and cover letter to Belinda Eaton by an email via the button below by midnight, UK time, on 22 March. First round interviews (online): 7 April. Face-to-face interviews: 14 & 15 April. Scope of the Role The Head of Events and Communications is a senior role within a highly regarded organisation, working with a focused and motivated team. The Head of Events and Communications is responsible for overseeing the marketing, communications, branding and events of the Institute of Masters of Wine. This involves working with a diverse group of global stakeholders including Members, students, Supporters and other sponsors, press, and industry partners. In addition to overseeing the IMW's global programme of events and trips, this role will be responsible for organising the IMW's 11th International Symposium which will take place in Adelaide in April 2027. The programme will be comprised of a series of inspiring talks, debates and tastings. With 500 delegates expected from 50 countries the symposium is a pinnacle of the wine calendar bringing together leading decision makers, influencers and thought leaders from the international trade, Masters of Wine, Masters of Wine students, presenters, sponsors and media. Key responsibilities: Team - Lead a high performing Marketing and Events team. Symposium - Project manage the end-to-end delivery of the IMW's 11th International Symposium. Marketing and Communications - Working closely with the Events officer and Marketing and Stakeholder Manager to oversee all internal and external communications and marketing strategy. Brand - Ensure that a consistent brand image is maintained throughout all aspects of the Institute's activities. Digital - Oversee all the Institute's content and activities in the digital space. Media relations - Act as the main conduit between the organisation and all key internal and external audiences including the media and PR world. Events and trips - Oversee the IMW's global programme of events and trips, and leverage them for PR. Recruitment of students - Working closely with the Head of Study Programme and Marketing and Stakeholder Manager to drive the recruitment process for candidates globally. 11th International Symposium: End-to-end operational oversight of the event. Develop and deliver against a comprehensive project plan covering the operational activities needed to successfully execute the event (pre-event planning, event week and post-event). Alongside the Head of Finance and Resources develop and maintain the event budget including expenses related to the event, ensuring that all costs are tracked and reported in a timely and accurate manner Development and implementation of risk management plan. Oversight of symposium staff and key liaison between external planning groups and suppliers. Oversight of all event contracts and deliverables. Oversight of venue management and key supplier bookings. Development of wine logistics processes for the event. Including receival/delivery of all wine to Adelaide and sorting and handling of wine processes for event week. Oversight of event branding. Oversight of all event communications and press arrangements in collaboration with the Marketing and Stakeholder Manager. Post-event evaluation and reporting. Person specification: Experience in delivering large-scale conferences / events. Experience in overseeing brand, communication and marketing strategy. Excellent organisation skills, including experience in managing complex projects. Strong stakeholder management skills and experience working with a diverse range of stakeholders of different seniority levels. Experienced communicator, demonstrative experience across all key marketing channels. A problem solver, who works well under pressure. Line management experience and of working across different teams and environments. Experience managing a large budget. A keen interest in wine is desirable.
Mar 11, 2026
Seasonal
Title: Head of Events and Communications Accountable to: Executive Director Salary: £50,000 - £55,000 (dependent on experience) Direct Reports: Events officer, Marketing and Stakeholder Manager Contract type: Fixed term, maternity cover. Starting ASAP and for between 9-12 months. Application process: Apply by sending a CV and cover letter to Belinda Eaton by an email via the button below by midnight, UK time, on 22 March. First round interviews (online): 7 April. Face-to-face interviews: 14 & 15 April. Scope of the Role The Head of Events and Communications is a senior role within a highly regarded organisation, working with a focused and motivated team. The Head of Events and Communications is responsible for overseeing the marketing, communications, branding and events of the Institute of Masters of Wine. This involves working with a diverse group of global stakeholders including Members, students, Supporters and other sponsors, press, and industry partners. In addition to overseeing the IMW's global programme of events and trips, this role will be responsible for organising the IMW's 11th International Symposium which will take place in Adelaide in April 2027. The programme will be comprised of a series of inspiring talks, debates and tastings. With 500 delegates expected from 50 countries the symposium is a pinnacle of the wine calendar bringing together leading decision makers, influencers and thought leaders from the international trade, Masters of Wine, Masters of Wine students, presenters, sponsors and media. Key responsibilities: Team - Lead a high performing Marketing and Events team. Symposium - Project manage the end-to-end delivery of the IMW's 11th International Symposium. Marketing and Communications - Working closely with the Events officer and Marketing and Stakeholder Manager to oversee all internal and external communications and marketing strategy. Brand - Ensure that a consistent brand image is maintained throughout all aspects of the Institute's activities. Digital - Oversee all the Institute's content and activities in the digital space. Media relations - Act as the main conduit between the organisation and all key internal and external audiences including the media and PR world. Events and trips - Oversee the IMW's global programme of events and trips, and leverage them for PR. Recruitment of students - Working closely with the Head of Study Programme and Marketing and Stakeholder Manager to drive the recruitment process for candidates globally. 11th International Symposium: End-to-end operational oversight of the event. Develop and deliver against a comprehensive project plan covering the operational activities needed to successfully execute the event (pre-event planning, event week and post-event). Alongside the Head of Finance and Resources develop and maintain the event budget including expenses related to the event, ensuring that all costs are tracked and reported in a timely and accurate manner Development and implementation of risk management plan. Oversight of symposium staff and key liaison between external planning groups and suppliers. Oversight of all event contracts and deliverables. Oversight of venue management and key supplier bookings. Development of wine logistics processes for the event. Including receival/delivery of all wine to Adelaide and sorting and handling of wine processes for event week. Oversight of event branding. Oversight of all event communications and press arrangements in collaboration with the Marketing and Stakeholder Manager. Post-event evaluation and reporting. Person specification: Experience in delivering large-scale conferences / events. Experience in overseeing brand, communication and marketing strategy. Excellent organisation skills, including experience in managing complex projects. Strong stakeholder management skills and experience working with a diverse range of stakeholders of different seniority levels. Experienced communicator, demonstrative experience across all key marketing channels. A problem solver, who works well under pressure. Line management experience and of working across different teams and environments. Experience managing a large budget. A keen interest in wine is desirable.
Senior Direct Marketing Officer - Acquisition As Senior Direct Marketing Officer, you will operate with a level of autonomy, build excellent agency relationships and deliver outstanding fundraising campaigns to achieve ambitious income targets. A focus on results will be vital but how these are achieved will also form a large part of the role; considering the non-financial measures of quality in addition to more traditional measures of success. Working with internal teams and external suppliers, you will deliver direct marketing activity across a range of channels and media. You will lead paid media campaigns that drive donations and prize-led support, implementing the associated programmes and products. You will also deliver large-scale projects that strengthen the long-term success of campaigns, while delivering exceptional fundraising activity to achieve ambitious income targets. In addition to this, you will be responsible for line managing the Acquisition Direct Marketing Executive who will support the Direct Marketing Acquisition team in achieving their targets. Key Responsibilities: Campaign Management Plan, manage and deliver our Weekly Lottery and Value Exchange campaigns; ensuring they are in market on time, on budget and on brand across a range of channels and media. Manage projects that will improve the long-term success of campaigns. Deliver motivational fundraiser training and develop engaging fundraiser materials with agency stakeholders to ensure high-quality fundraising. Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activity, for example through fundraiser monitoring and engagement activities. Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible. Continuous improvement through test and learn principles across all activity. Work collaboratively across the charity to deliver and amplify Individual Giving and wider organisational campaigns, maximising impact and income. Development of compelling communications and materials to support all activities. People management Management and development of the Acquisition Direct Marketing Executive. Ensure direct report has clear, SMART objectives and a development plan in place. Complete routine 1-1 meetings and annual appraisals. Ensure direct report has goals and a development plan written up which are routinely reviewed. Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to routine performance reviews. Planning and budgeting Input to annual planning and development of individual giving campaigns. Compilation of detailed income and expenditure campaign budgets. Work with Direct Marketing Acquisition Manager (Direct Response) in developing the Acquisition programme and strategy. Input to quarterly forecasting and regular reporting across a range of financial and non-financial KPIs. Finance and reporting Ensure daily campaign tracking and reporting. Routine end of campaign reviews and analysis. Ongoing reporting on long-term success measures, such as attrition and ROI. Invoice reconciliation and processing for timely payment. Non-financial KPI trend reporting, such as opt-out/in rates and quality scoring. Knowledge, skills and experience needed: Reporting and ability to understand complex data sets Understanding of compliance in fundraising. Campaign management. Briefing and working with external suppliers. Direct marketing across a range of media and routes to market. Copy writing and proof reading. Proven track record of meeting or exceeding financial and non-financial targets. Good organisational skills and the ability to prioritise workload. Focus on results and continuous improvement. Excellent attention to detail. Good written and verbal communication skills and the confidence to communicate with people of all levels. Agency management skills. Strong team player and self-motivator. Flexibility to work some unsocial hours and willingness to travel independently. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 22nd March 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Mar 11, 2026
Full time
Senior Direct Marketing Officer - Acquisition As Senior Direct Marketing Officer, you will operate with a level of autonomy, build excellent agency relationships and deliver outstanding fundraising campaigns to achieve ambitious income targets. A focus on results will be vital but how these are achieved will also form a large part of the role; considering the non-financial measures of quality in addition to more traditional measures of success. Working with internal teams and external suppliers, you will deliver direct marketing activity across a range of channels and media. You will lead paid media campaigns that drive donations and prize-led support, implementing the associated programmes and products. You will also deliver large-scale projects that strengthen the long-term success of campaigns, while delivering exceptional fundraising activity to achieve ambitious income targets. In addition to this, you will be responsible for line managing the Acquisition Direct Marketing Executive who will support the Direct Marketing Acquisition team in achieving their targets. Key Responsibilities: Campaign Management Plan, manage and deliver our Weekly Lottery and Value Exchange campaigns; ensuring they are in market on time, on budget and on brand across a range of channels and media. Manage projects that will improve the long-term success of campaigns. Deliver motivational fundraiser training and develop engaging fundraiser materials with agency stakeholders to ensure high-quality fundraising. Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activity, for example through fundraiser monitoring and engagement activities. Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible. Continuous improvement through test and learn principles across all activity. Work collaboratively across the charity to deliver and amplify Individual Giving and wider organisational campaigns, maximising impact and income. Development of compelling communications and materials to support all activities. People management Management and development of the Acquisition Direct Marketing Executive. Ensure direct report has clear, SMART objectives and a development plan in place. Complete routine 1-1 meetings and annual appraisals. Ensure direct report has goals and a development plan written up which are routinely reviewed. Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to routine performance reviews. Planning and budgeting Input to annual planning and development of individual giving campaigns. Compilation of detailed income and expenditure campaign budgets. Work with Direct Marketing Acquisition Manager (Direct Response) in developing the Acquisition programme and strategy. Input to quarterly forecasting and regular reporting across a range of financial and non-financial KPIs. Finance and reporting Ensure daily campaign tracking and reporting. Routine end of campaign reviews and analysis. Ongoing reporting on long-term success measures, such as attrition and ROI. Invoice reconciliation and processing for timely payment. Non-financial KPI trend reporting, such as opt-out/in rates and quality scoring. Knowledge, skills and experience needed: Reporting and ability to understand complex data sets Understanding of compliance in fundraising. Campaign management. Briefing and working with external suppliers. Direct marketing across a range of media and routes to market. Copy writing and proof reading. Proven track record of meeting or exceeding financial and non-financial targets. Good organisational skills and the ability to prioritise workload. Focus on results and continuous improvement. Excellent attention to detail. Good written and verbal communication skills and the confidence to communicate with people of all levels. Agency management skills. Strong team player and self-motivator. Flexibility to work some unsocial hours and willingness to travel independently. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 22nd March 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels Setting and achieving ambitious sales, margin and profitability targets Using data, market insight and performance metrics to guide strong commercial decisions Ensuring exceptional client experience and clinical excellence within the clinic and retail environment Driving utilisation, productivity and operational efficiency across the business Maintaining compliance with UK regulations and industry best practice Overseeing ecommerce performance including conversion, average order value, retention and fulfilment Managing digital marketing, user experience, stock flow and operational execution online Leading B2B distribution including supply chain, stock planning, logistics and partner relationships Improving forecasting, inventory management and delivery performance Creating a seamless brand and customer journey across all channels Taking full P&L ownership including budgeting, forecasting and financial modelling Driving margin optimisation, cost control and overall performance improvement Delivering clear reporting and insights to the Board Building, inspiring and developing a high performing management team Creating a culture of accountability, clarity and excellence Leading recruitment, retention and ongoing talent development Protecting and elevating the brand while championing exceptional customer experience How You'll Dazzle Us You're a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you're a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals. What's Next Apply via the form below!
Mar 11, 2026
Full time
The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels Setting and achieving ambitious sales, margin and profitability targets Using data, market insight and performance metrics to guide strong commercial decisions Ensuring exceptional client experience and clinical excellence within the clinic and retail environment Driving utilisation, productivity and operational efficiency across the business Maintaining compliance with UK regulations and industry best practice Overseeing ecommerce performance including conversion, average order value, retention and fulfilment Managing digital marketing, user experience, stock flow and operational execution online Leading B2B distribution including supply chain, stock planning, logistics and partner relationships Improving forecasting, inventory management and delivery performance Creating a seamless brand and customer journey across all channels Taking full P&L ownership including budgeting, forecasting and financial modelling Driving margin optimisation, cost control and overall performance improvement Delivering clear reporting and insights to the Board Building, inspiring and developing a high performing management team Creating a culture of accountability, clarity and excellence Leading recruitment, retention and ongoing talent development Protecting and elevating the brand while championing exceptional customer experience How You'll Dazzle Us You're a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you're a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals. What's Next Apply via the form below!
