What you can expect Zoom has earned recognition as an excellent workplace, receiving accolades for leadership, employee satisfaction, benefits, diversity, and more. Awards include Glassdoor's 2nd Best US Workplace and Best Large Company CEO in 2018. Our culture emphasizes happiness, transparency, and meaningful benefits for both employees and customers. We seek an experienced leader for the Zoom Phone - International role, bringing enthusiasm, drive, and proven sales success. This position focuses on collaborating with channel partners and customers to deliver tailored Zoom Phone solutions that align with their needs. About the Team The Zoom sales team drives success by delivering innovative communication solutions to clients globally. They focus on partnerships and client-centric strategies across various industries. Their efforts expand Zoom's global reach and help businesses maximise virtual collaboration potential. Responsibilities Leading a team of Zoom Phone Specialists (EMEA, APAC) to achieve quarterly quotas Developing a thorough understanding of key product differentiators, sales methodologies and processes Being an innovator that will help our global company discover new ways to sell our service and drive new business initiatives Developing a sales strategy for the assigned territories that will identify and target prospective customers Preparing and presenting sales presentations to Executive and C-level prospective clients Managing the sales pipeline from first contact through the successful implementation of our solution Communicating regularly and effectively with Sales Operations, providing accurate and timely sales forecasts, and maintaining accurate and current records in the automation system Driving team growth through effective and strategic hiring, and promoting development and fostering growth opportunities for direct reports consistently What we're looking for Possess 2-3 years of experience leading a direct team or overseeing a sales overlay team Possess 5 to 8 years of experience as an Account Executive within a technology-focused organisation, with direct Cloud PBX Product selling experience Demonstrate expertise in closing sales, ensuring client satisfaction, and collaborating effectively within a team environment Manage channel partner relationships effectively, demonstrating expertise in closing agreements and collaborating directly with clients to achieve business objectives Demonstrate expertise in delivering presentations and web demonstrations while following and implementing a structured sales process effectively Demonstrate expertise in effectively managing a multi-channel pipeline and forecasting using with precision and accuracy Possess exceptional verbal abilities with consultative professional business expertise. Demonstrate attention to detail, maintain organisation, uphold ethics, take responsibility, and exhibit motivation independently Hold a BA/BS or possess equivalent professional experience Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non accommodation related requests, such as application follow ups or technical issues, will not be addressed.
Mar 17, 2026
Full time
What you can expect Zoom has earned recognition as an excellent workplace, receiving accolades for leadership, employee satisfaction, benefits, diversity, and more. Awards include Glassdoor's 2nd Best US Workplace and Best Large Company CEO in 2018. Our culture emphasizes happiness, transparency, and meaningful benefits for both employees and customers. We seek an experienced leader for the Zoom Phone - International role, bringing enthusiasm, drive, and proven sales success. This position focuses on collaborating with channel partners and customers to deliver tailored Zoom Phone solutions that align with their needs. About the Team The Zoom sales team drives success by delivering innovative communication solutions to clients globally. They focus on partnerships and client-centric strategies across various industries. Their efforts expand Zoom's global reach and help businesses maximise virtual collaboration potential. Responsibilities Leading a team of Zoom Phone Specialists (EMEA, APAC) to achieve quarterly quotas Developing a thorough understanding of key product differentiators, sales methodologies and processes Being an innovator that will help our global company discover new ways to sell our service and drive new business initiatives Developing a sales strategy for the assigned territories that will identify and target prospective customers Preparing and presenting sales presentations to Executive and C-level prospective clients Managing the sales pipeline from first contact through the successful implementation of our solution Communicating regularly and effectively with Sales Operations, providing accurate and timely sales forecasts, and maintaining accurate and current records in the automation system Driving team growth through effective and strategic hiring, and promoting development and fostering growth opportunities for direct reports consistently What we're looking for Possess 2-3 years of experience leading a direct team or overseeing a sales overlay team Possess 5 to 8 years of experience as an Account Executive within a technology-focused organisation, with direct Cloud PBX Product selling experience Demonstrate expertise in closing sales, ensuring client satisfaction, and collaborating effectively within a team environment Manage channel partner relationships effectively, demonstrating expertise in closing agreements and collaborating directly with clients to achieve business objectives Demonstrate expertise in delivering presentations and web demonstrations while following and implementing a structured sales process effectively Demonstrate expertise in effectively managing a multi-channel pipeline and forecasting using with precision and accuracy Possess exceptional verbal abilities with consultative professional business expertise. Demonstrate attention to detail, maintain organisation, uphold ethics, take responsibility, and exhibit motivation independently Hold a BA/BS or possess equivalent professional experience Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non accommodation related requests, such as application follow ups or technical issues, will not be addressed.
Sales Director / Account Director - ERP Solutions (UK) Job Description We are seeking a dynamic and commercially driven Sales Director / Account Director to lead the growth of our ERP division. This is a senior leadership role reporting directly to the CEO, responsible for driving revenue growth, building strong market presence, and expanding our footprint within the Manufacturing and Distribution sectors. The role is ideal for a results-oriented "player-coach" who has hands on experience in business development and enterprise sales and is ready to take ownership of the division's commercial success while building long term client relationships. Key Responsibilities Develop and execute the commercial growth strategy for the ERP division. Identifyand secure high-value opportunities withinManufacturingand Distribution sectors. Generate new business through networking, prospecting, and participation in industry associations. Represent the company at industry bodies and events to strengthen market presence. Translate ERP technical capabilities into clear business value for potential clients. Manage key enterprise accounts, ensuring strong client relationships and long term retention. Identifycross-selling and expansion opportunities across ERP solutions and services. Collaborate with implementation and project teams to ensure smooth transition from sales to delivery. Qualifications Proven experience in senior ERP sales, business development, or account management roles. Experience with ERP platforms such as Odoo or Microsoft Dynamics is a strong advantage. Strong understanding of Manufacturing and Distribution sectors; experience with Food & Beverage is a plus. Ability to engage and influence senior stakeholders and C-level executives. Strong presentation, negotiation, and relationship management skills. Target Integration provides web based business management applications. We specialize in automating your business processes using innovative technical solutions.
Mar 17, 2026
Full time
Sales Director / Account Director - ERP Solutions (UK) Job Description We are seeking a dynamic and commercially driven Sales Director / Account Director to lead the growth of our ERP division. This is a senior leadership role reporting directly to the CEO, responsible for driving revenue growth, building strong market presence, and expanding our footprint within the Manufacturing and Distribution sectors. The role is ideal for a results-oriented "player-coach" who has hands on experience in business development and enterprise sales and is ready to take ownership of the division's commercial success while building long term client relationships. Key Responsibilities Develop and execute the commercial growth strategy for the ERP division. Identifyand secure high-value opportunities withinManufacturingand Distribution sectors. Generate new business through networking, prospecting, and participation in industry associations. Represent the company at industry bodies and events to strengthen market presence. Translate ERP technical capabilities into clear business value for potential clients. Manage key enterprise accounts, ensuring strong client relationships and long term retention. Identifycross-selling and expansion opportunities across ERP solutions and services. Collaborate with implementation and project teams to ensure smooth transition from sales to delivery. Qualifications Proven experience in senior ERP sales, business development, or account management roles. Experience with ERP platforms such as Odoo or Microsoft Dynamics is a strong advantage. Strong understanding of Manufacturing and Distribution sectors; experience with Food & Beverage is a plus. Ability to engage and influence senior stakeholders and C-level executives. Strong presentation, negotiation, and relationship management skills. Target Integration provides web based business management applications. We specialize in automating your business processes using innovative technical solutions.
You will play a key role in driving the success of your team's client campaigns through excellent client communication and the delivery of agreed PR activity. As the media lead within the team, you will take responsibility for media strategy and execution, acting as a trusted point of contact for media relations both internally and externally. Working closely with the Account Manager, you will develop a clear understanding of your clients' objectives and identify creative opportunities to secure impactful coverage and deliver successful campaigns. What we would like you to do: Oversee media relations activity on behalf of the team's clients, maintaining key media contacts for all campaigns and projects Build, maintain and develop productive relationships with journalists and analysts across broadcast, national, trade and vertical media channels Execute a range of tactics including article placements, media briefings, roundtables and event support Generate accurate and informative top-tier media briefing documents and materials and confidently share with relevant client contacts of all levels Manage client communication pertaining to media opportunities and the relevant news agenda We would like to hear from you if you have: Previous experience in a PR agency or communications role, ideally within B2B or technology sector A proven track record of securing media coverage across trade, national, broadcast or online media Strong media relations and pitching skills, with the confidence to build relationships with journalists, analysts and influencers Excellent writing skills, including press releases, media pitches, briefing documents and thought leadership content Strong organisation and client management skills, with the ability to manage multiple priorities and contribute to successful PR campaigns Why Whiteoaks International? At Whiteoaks, we focus on impact and results - our clients trust us to deliver PR strategies that drive business growth. As the UK's leading B2B tech PR agency, we work with clients in the retail, fintech, enterprise IT, and security sectors to create campaigns that generate real-world outcomes.As an employee-owned business, you'll have a direct role in the success of the agency. You'll also benefit financially from our collective success. Other benefits include: 22 days holiday (pro-rata), plus Christmas and Birthdays Option to buy/sell additional holidays Generous pension scheme Enhanced maternity and paternity leave Weekly running coach sessions Office perks like fresh fruit, croissants, coffee, hot chocolate, and soft drinks REF-
Mar 16, 2026
Full time
You will play a key role in driving the success of your team's client campaigns through excellent client communication and the delivery of agreed PR activity. As the media lead within the team, you will take responsibility for media strategy and execution, acting as a trusted point of contact for media relations both internally and externally. Working closely with the Account Manager, you will develop a clear understanding of your clients' objectives and identify creative opportunities to secure impactful coverage and deliver successful campaigns. What we would like you to do: Oversee media relations activity on behalf of the team's clients, maintaining key media contacts for all campaigns and projects Build, maintain and develop productive relationships with journalists and analysts across broadcast, national, trade and vertical media channels Execute a range of tactics including article placements, media briefings, roundtables and event support Generate accurate and informative top-tier media briefing documents and materials and confidently share with relevant client contacts of all levels Manage client communication pertaining to media opportunities and the relevant news agenda We would like to hear from you if you have: Previous experience in a PR agency or communications role, ideally within B2B or technology sector A proven track record of securing media coverage across trade, national, broadcast or online media Strong media relations and pitching skills, with the confidence to build relationships with journalists, analysts and influencers Excellent writing skills, including press releases, media pitches, briefing documents and thought leadership content Strong organisation and client management skills, with the ability to manage multiple priorities and contribute to successful PR campaigns Why Whiteoaks International? At Whiteoaks, we focus on impact and results - our clients trust us to deliver PR strategies that drive business growth. As the UK's leading B2B tech PR agency, we work with clients in the retail, fintech, enterprise IT, and security sectors to create campaigns that generate real-world outcomes.As an employee-owned business, you'll have a direct role in the success of the agency. You'll also benefit financially from our collective success. Other benefits include: 22 days holiday (pro-rata), plus Christmas and Birthdays Option to buy/sell additional holidays Generous pension scheme Enhanced maternity and paternity leave Weekly running coach sessions Office perks like fresh fruit, croissants, coffee, hot chocolate, and soft drinks REF-
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Mar 16, 2026
Full time
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Mar 15, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Mar 15, 2026
Full time
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Mar 15, 2026
Full time
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
The Head of Security Monitoring and Threat Hunting is accountable for the leadership, performance, and continuous improvement of the Security Operations Centre (SOC), across 3 countries (UK, India and Canada) delivering a resilient 24/7 cyber defence capability for a global organisation. This role provides strategic and operational leadership across SOC operations, investigations, detection improvement, and automation. You would be responsible for developing a proactive, intelligence-led SOC that balances SLA performance with high-quality investigations and measurable risk reduction. The role requires a visionary leader with strong people management skills, deep operational SOC experience, and a proven track record of modernising SOC capabilities through automation and AI. Leadership Profile Visionary, risk-focused SOC leader with strong operational discipline. People focused leader with a track record of developing high-performing teams. Strategic thinker capable of translating vision into successful outcomes. Calm and decisive in high-pressure scenarios. Key Responsibilities SOC Operations & Service Delivery Manage the delivery of a global, follow-the-sun SOC operation aligned to enterprise risk and business priorities. Own SOC KPIs, SLAs, and quality metrics, ensuring performance targets are met without compromising investigation depth. Ensure robust triage, escalation, and handover processes are consistently applied. Maintain strong governance, documentation, and audit readiness. Own the continuous tuning and optimisation of detection rules to reduce false positives and improve signal quality. Leadership & People Management Provide line management, direction, and coaching to SOC Leads, ensuring consistent operational standards across all shifts. Set clear objectives, performance measures, and development plans for SOC Leads. Build a high-performing, resilient SOC culture focused on professionalism, accountability, and continuous improvement. Ensure effective workforce planning, shift coverage, and succession planning within a 24/7 operating model. Work with other cross functional leaders/teams to implement efficient business processes and support the overall maturity of the Cyber function. Proactive Investigations & Threat Hunting Establish and embed a proactive investigation and threat hunting capability. Drive a shift from reactive alert handling to proactive-driven investigations. Oversee case quality, root cause analysis, and post-incident reviews. AI, Automation & SOC Transformation Lead the implementation and operational adoption of AI-driven triage and SOAR automation. Automate low-level case handling and enrichment to reduce analyst workload and improve efficiency. Improve MTTD and MTTR while maintaining appropriate controls and oversight. Strategy, Governance & Continuous Improvement Define and deliver a SOC maturity and capability roadmap aligned to enterprise cyber strategy and UK regulatory expectations. Track emerging threats, technologies, and industry best practice to continuously evolve the SOC. Required Experience & Skills 4+ years proven experience managing a 24/7 SOC within a large enterprise environment. Demonstrated line management experience of SOC Leads and Analysts. Strong background in security investigations, triage, and escalation. Experience leading or establishing proactive threat hunting. Practical experience implementing AI, SOAR, and automation within SOC operations. Understanding of modern threat actor tradecraft. Ability to balance SLA performance with investigation quality and analyst wellbeing. Strong stakeholder management and executive communication skills. Experience operating in regulated UK environments (e.g. financial services). Experience delivering SOC maturity transformation. Desirable Qualifcations CISSP, CISM, or GIAC certifications (GCIA, GCIH, GCED). Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do emailus or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Mar 15, 2026
Full time
The Head of Security Monitoring and Threat Hunting is accountable for the leadership, performance, and continuous improvement of the Security Operations Centre (SOC), across 3 countries (UK, India and Canada) delivering a resilient 24/7 cyber defence capability for a global organisation. This role provides strategic and operational leadership across SOC operations, investigations, detection improvement, and automation. You would be responsible for developing a proactive, intelligence-led SOC that balances SLA performance with high-quality investigations and measurable risk reduction. The role requires a visionary leader with strong people management skills, deep operational SOC experience, and a proven track record of modernising SOC capabilities through automation and AI. Leadership Profile Visionary, risk-focused SOC leader with strong operational discipline. People focused leader with a track record of developing high-performing teams. Strategic thinker capable of translating vision into successful outcomes. Calm and decisive in high-pressure scenarios. Key Responsibilities SOC Operations & Service Delivery Manage the delivery of a global, follow-the-sun SOC operation aligned to enterprise risk and business priorities. Own SOC KPIs, SLAs, and quality metrics, ensuring performance targets are met without compromising investigation depth. Ensure robust triage, escalation, and handover processes are consistently applied. Maintain strong governance, documentation, and audit readiness. Own the continuous tuning and optimisation of detection rules to reduce false positives and improve signal quality. Leadership & People Management Provide line management, direction, and coaching to SOC Leads, ensuring consistent operational standards across all shifts. Set clear objectives, performance measures, and development plans for SOC Leads. Build a high-performing, resilient SOC culture focused on professionalism, accountability, and continuous improvement. Ensure effective workforce planning, shift coverage, and succession planning within a 24/7 operating model. Work with other cross functional leaders/teams to implement efficient business processes and support the overall maturity of the Cyber function. Proactive Investigations & Threat Hunting Establish and embed a proactive investigation and threat hunting capability. Drive a shift from reactive alert handling to proactive-driven investigations. Oversee case quality, root cause analysis, and post-incident reviews. AI, Automation & SOC Transformation Lead the implementation and operational adoption of AI-driven triage and SOAR automation. Automate low-level case handling and enrichment to reduce analyst workload and improve efficiency. Improve MTTD and MTTR while maintaining appropriate controls and oversight. Strategy, Governance & Continuous Improvement Define and deliver a SOC maturity and capability roadmap aligned to enterprise cyber strategy and UK regulatory expectations. Track emerging threats, technologies, and industry best practice to continuously evolve the SOC. Required Experience & Skills 4+ years proven experience managing a 24/7 SOC within a large enterprise environment. Demonstrated line management experience of SOC Leads and Analysts. Strong background in security investigations, triage, and escalation. Experience leading or establishing proactive threat hunting. Practical experience implementing AI, SOAR, and automation within SOC operations. Understanding of modern threat actor tradecraft. Ability to balance SLA performance with investigation quality and analyst wellbeing. Strong stakeholder management and executive communication skills. Experience operating in regulated UK environments (e.g. financial services). Experience delivering SOC maturity transformation. Desirable Qualifcations CISSP, CISM, or GIAC certifications (GCIA, GCIH, GCED). Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do emailus or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
A leading global technology services provider in the United Kingdom is looking for a dynamic leader to drive consulting and engineering services growth across the private sector. This high-visibility role entails full P&L accountability for an $80M portfolio. Responsibilities include defining growth strategies, building executive relationships, and leading diverse teams to deliver large-scale transformations. Candidates should have extensive experience in consulting, IT services, or enterprise sales, with a strong focus on relationship management and business development.
Mar 14, 2026
Full time
A leading global technology services provider in the United Kingdom is looking for a dynamic leader to drive consulting and engineering services growth across the private sector. This high-visibility role entails full P&L accountability for an $80M portfolio. Responsibilities include defining growth strategies, building executive relationships, and leading diverse teams to deliver large-scale transformations. Candidates should have extensive experience in consulting, IT services, or enterprise sales, with a strong focus on relationship management and business development.
Account Executive - Northamptonshire Compensation Package to attract the best Are you ready to take on a role that's all about building for the future? Our client, is seeking an ambitious Account Executive to join their thriving Northamptonshire office. This is a chance to grow your career with one of the UK's most respected names in specialist insurance - and to play a central role in shaping the long-term success of a key regional hub. With over 60 years' experience, they are renowned for delivering tailored advice and unrivalled client service across rural, equine, estates, commercial and private client insurance. This opportunity gives you the platform to work with some of central England's most dynamic clients, from leading equestrian enterprises and landed estates to diversified rural businesses and high-value private portfolios. What you can expect: - Freedom to grow and manage your own portfolio, supported by the resources of a national broker. - Opportunities across exciting and diverse markets: rural, equine, commercial and private clients. - A chance to strengthen and expand the Northamptonshire office, contributing to its long-term growth. We're looking for someone who brings: - A proven track record in client development and retention. - Confidence in building relationships with clients, prospects, insurers and professional networks. - Drive to grow sustainable client relationships and deliver outstanding service. This is more than just an Account Executive role. It's about helping to shape the future of the Northamptonshire office, supporting its growth and stability for years to come, and embedding yourself as a trusted adviser in one of the UK's most respected specialist brokers. For a confidential conversation about this opportunity, please contact Green Barks Search.
Mar 14, 2026
Full time
Account Executive - Northamptonshire Compensation Package to attract the best Are you ready to take on a role that's all about building for the future? Our client, is seeking an ambitious Account Executive to join their thriving Northamptonshire office. This is a chance to grow your career with one of the UK's most respected names in specialist insurance - and to play a central role in shaping the long-term success of a key regional hub. With over 60 years' experience, they are renowned for delivering tailored advice and unrivalled client service across rural, equine, estates, commercial and private client insurance. This opportunity gives you the platform to work with some of central England's most dynamic clients, from leading equestrian enterprises and landed estates to diversified rural businesses and high-value private portfolios. What you can expect: - Freedom to grow and manage your own portfolio, supported by the resources of a national broker. - Opportunities across exciting and diverse markets: rural, equine, commercial and private clients. - A chance to strengthen and expand the Northamptonshire office, contributing to its long-term growth. We're looking for someone who brings: - A proven track record in client development and retention. - Confidence in building relationships with clients, prospects, insurers and professional networks. - Drive to grow sustainable client relationships and deliver outstanding service. This is more than just an Account Executive role. It's about helping to shape the future of the Northamptonshire office, supporting its growth and stability for years to come, and embedding yourself as a trusted adviser in one of the UK's most respected specialist brokers. For a confidential conversation about this opportunity, please contact Green Barks Search.
Account Executive - Newmarket Compensation Package to attract the best Are you ready to take on a role that's all about building for the future? Our client, is seeking an ambitious Account Executive to join their thriving Suffolk office based in Newmarket. This is a chance to grow your career with one of the UK's most respected names in specialist insurance - and to play a central role in shaping the long-term success of a key regional hub. With over 60 years' experience, they are renowned for delivering tailored advice and unrivalled client service across rural, equine, estates, commercial and private client insurance. This opportunity gives you the platform to work with some of central England's most dynamic clients, from leading equestrian enterprises and landed estates to diversified rural businesses and high-value private portfolios. What you can expect: - Freedom to grow and manage your own portfolio, supported by the resources of a national broker. - Opportunities across exciting and diverse markets: rural, equine, commercial and private clients. - A chance to strengthen and expand the Northamptonshire office, contributing to its long-term growth. We're looking for someone who brings: - A proven track record in client development and retention. - Confidence in building relationships with clients, prospects, insurers and professional networks. - Drive to grow sustainable client relationships and deliver outstanding service. This is more than just an Account Executive role. It's about helping to shape the future of the Newmarket office, supporting its growth and stability for years to come, and embedding yourself as a trusted adviser in one of the UK's most respected specialist brokers. For a confidential conversation about this Account Executive opportunity, please contact Green Barks Search.
Mar 14, 2026
Full time
Account Executive - Newmarket Compensation Package to attract the best Are you ready to take on a role that's all about building for the future? Our client, is seeking an ambitious Account Executive to join their thriving Suffolk office based in Newmarket. This is a chance to grow your career with one of the UK's most respected names in specialist insurance - and to play a central role in shaping the long-term success of a key regional hub. With over 60 years' experience, they are renowned for delivering tailored advice and unrivalled client service across rural, equine, estates, commercial and private client insurance. This opportunity gives you the platform to work with some of central England's most dynamic clients, from leading equestrian enterprises and landed estates to diversified rural businesses and high-value private portfolios. What you can expect: - Freedom to grow and manage your own portfolio, supported by the resources of a national broker. - Opportunities across exciting and diverse markets: rural, equine, commercial and private clients. - A chance to strengthen and expand the Northamptonshire office, contributing to its long-term growth. We're looking for someone who brings: - A proven track record in client development and retention. - Confidence in building relationships with clients, prospects, insurers and professional networks. - Drive to grow sustainable client relationships and deliver outstanding service. This is more than just an Account Executive role. It's about helping to shape the future of the Newmarket office, supporting its growth and stability for years to come, and embedding yourself as a trusted adviser in one of the UK's most respected specialist brokers. For a confidential conversation about this Account Executive opportunity, please contact Green Barks Search.
Chief Executive Officer, Charity Retail Association Lead a national movement at the intersection of retail, sustainability and social impact. Due to the retirement of the current Chief Executive Robin Osterley, a rare and compelling opportunity has arisen to lead one of the UK's most influential membership organisations at a pivotal moment for charity retail, reuse and the circular economy. The Charity Retail Association (CRA) represents the collective voice of charity retailers across the UK. Our members raise millions for good causes, strengthen communities and deliver powerful environmental impact through reuse and sustainable retail. As public, political and commercial focus on sustainability and social value accelerates, CRA's role has never been more important - or more full of potential. We are now seeking a successor Chief Executive Officer to lead the Association into its next chapter. The Opportunity As CEO, you will be the national figurehead and strategic leader for charity retail. You will represent the sector with confidence and authority, while also bringing fresh thinking, modern leadership and a willingness to challenge how things have always been done. Reporting to the Chair of Board of Directors, with accountability to the full Board, you will: Set and deliver a clear, ambitious strategic direction for CRA Be the trusted voice of charity retail with government, regulators, media and sector partners Strengthen and evolve the value CRA offers to a diverse and growing membership Ensure financial resilience and long-term organisational sustainability Lead, develop and inspire a skilled, fully remote team Position charity retail at the forefront of sustainability, reuse and the circular economy This is a high-profile leadership role with genuine national impact - shaping policy, influencing debate and supporting members to thrive in a fast-changing retail and economic landscape. About You You will be a values-driven, credible and confident leader, with senior experience in a charity, membership body, social enterprise or purpose-led organisation. You will bring strategic insight and influence, balanced with approachability and curiosity. You will be comfortable leading through change, engaging diverse stakeholders and turning vision into action. Direct experience of charity retail or sustainability is welcome, but not essential. More important is your leadership capability, learning agility and a genuine commitment to CRA's mission and members. Why Join CRA? Lead a respected organisation with a strong reputation and clear sense of purpose Work alongside an engaged Board and a committed, high-performing team Influence national conversations on sustainability, social value and reuse Build on solid foundations while bringing innovation, modern leadership and fresh momentum If you are excited by the opportunity to lead with purpose, influence and ambition, and to help shape the future of charity retail in the UK, we would love to hear from you. For our candidate pack and details of how to apply please visit our website via the button below.
Mar 14, 2026
Full time
Chief Executive Officer, Charity Retail Association Lead a national movement at the intersection of retail, sustainability and social impact. Due to the retirement of the current Chief Executive Robin Osterley, a rare and compelling opportunity has arisen to lead one of the UK's most influential membership organisations at a pivotal moment for charity retail, reuse and the circular economy. The Charity Retail Association (CRA) represents the collective voice of charity retailers across the UK. Our members raise millions for good causes, strengthen communities and deliver powerful environmental impact through reuse and sustainable retail. As public, political and commercial focus on sustainability and social value accelerates, CRA's role has never been more important - or more full of potential. We are now seeking a successor Chief Executive Officer to lead the Association into its next chapter. The Opportunity As CEO, you will be the national figurehead and strategic leader for charity retail. You will represent the sector with confidence and authority, while also bringing fresh thinking, modern leadership and a willingness to challenge how things have always been done. Reporting to the Chair of Board of Directors, with accountability to the full Board, you will: Set and deliver a clear, ambitious strategic direction for CRA Be the trusted voice of charity retail with government, regulators, media and sector partners Strengthen and evolve the value CRA offers to a diverse and growing membership Ensure financial resilience and long-term organisational sustainability Lead, develop and inspire a skilled, fully remote team Position charity retail at the forefront of sustainability, reuse and the circular economy This is a high-profile leadership role with genuine national impact - shaping policy, influencing debate and supporting members to thrive in a fast-changing retail and economic landscape. About You You will be a values-driven, credible and confident leader, with senior experience in a charity, membership body, social enterprise or purpose-led organisation. You will bring strategic insight and influence, balanced with approachability and curiosity. You will be comfortable leading through change, engaging diverse stakeholders and turning vision into action. Direct experience of charity retail or sustainability is welcome, but not essential. More important is your leadership capability, learning agility and a genuine commitment to CRA's mission and members. Why Join CRA? Lead a respected organisation with a strong reputation and clear sense of purpose Work alongside an engaged Board and a committed, high-performing team Influence national conversations on sustainability, social value and reuse Build on solid foundations while bringing innovation, modern leadership and fresh momentum If you are excited by the opportunity to lead with purpose, influence and ambition, and to help shape the future of charity retail in the UK, we would love to hear from you. For our candidate pack and details of how to apply please visit our website via the button below.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Mar 14, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
Mar 14, 2026
Full time
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Mar 14, 2026
Full time
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Mar 14, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Mar 14, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.
Mar 14, 2026
Full time
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Mar 14, 2026
Full time
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Mar 13, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
