24 jobs found

Location This role is based in London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers secure and accelerate their business. CSMs fulfill hereby the function of the trusted advisor by helping the customer to adopt their products based on established best practices in Cybersecurity and Caching. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our global community. One concrete example is Project Galileo, through which Cloudflare provides free cybersecurity services to organizations supporting the arts, human rights, journalism, and democracy. About your role You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing their post sale experience. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business." You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. You will meet with customers regularly to help them generate value from their partnership with Cloudflare. These conversations may happen in person or via video conference. Whatever works for you and your customer base. Cloudflare delivers cutting edge products and services, iterates super quickly based on customer needs. Hence, change is constant and so is the opportunity for you to influence with your field knowledge and improve our business if that is what you want to do. You will maintain a deep understanding of Cloudflare's solutions so that you can lead value added customer conversations, understand customer's needs, and communicate these needs back to internal teams. So it's pretty hands on and allows you to develop really tangible skills that provide concrete value right now. You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. To succeed you will need to: Build strong relationships with customers (primarily via remote conversations) Build strong relationships with internal stakeholders Manage a complex book of business with many tasks and competing priorities Manage your time effectively to ensure that you are working on high priority items Have poise and executive presence, and be comfortable presenting to C level executives Demonstrate a high degree of empathy for customer requests Escalate effectively with internal teams Travel requirement: Less than 30% travel Desirable skills, knowledge and experience Fluent in English & Russian, Ukrainian, or Hebrew 5+ years of work experience 5+ years of direct functional experience: In Customer Success, Account Management, or other post sales customer facing role With territory ownership, portfolio management, and account planning Serving with Enterprise customers Working in a B2B Enterprise SaaS businesses Experience in networking, security, and / or edge computation & storage is a plus Must be extremely well organized and able to prioritize, multi task, problem solve, and perform under pressure Must have strong interpersonal and web communication skills Must have experience with customer meetings and be at ease in problem solving Must have experience with customer negotiations and handling difficult customer conversations Must demonstrate empathy for internal and external stakeholders and have a high EQ Must be curious and a self starter Must have a demonstrated ability to learn on the job and come up to speed quickly Bachelor's degree or equivalent experience; Master's degree is a plus What Makes Cloudflare Special? Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers - at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses ever, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Additional Information This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Equal Opportunity Employer Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

Director , Cybersecurity , Cyber Transformation & Strategy TC UKI Location: London Other locations: Primary Location Only Date: 26 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Cybersecurity Transformation Job Title: Director - Cybersecurity Transformation About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that address the evolving security challenges organisations face. Key Responsibilities: Managing a portfolio of Security Transformation engagements with our clients, responsible for day to day running of the cybersecurity engagements including meeting quality, time and budget targets Leverage deep market and sector knowledge to identify and develop new opportunities for our Cybersecurity Strategy and Transformation offering. Use established industry relationships and external networks to originate leads, shape demand, and position the firm with key decision makers. Partner with senior practice and market leaders to pursue high value opportunities, develop compelling proposals, and create targeted marketing materials that reflect current market needs and trends across cybersecurity. Provide visible leadership in developing a high performing team by actively sharing expertise, offering structured coaching and mentorship, and setting a strong personal example. Foster a culture of continuous learning, accountability, and professional growth, ensuring team members are equipped to excel and deliver at pace. Develop impactful cybersecurity thought leadership and market ready materials aligned to client needs and market trends and clearly articulate the value of EY's Cyber Security offering, helping drive market demand. Establish and maintain high value relationships with senior client leaders, using these connections to identify strategic opportunities, steer delivery outcomes, and strengthen the firm's market position. Skills and Attributes for Success: Exceptional communicator, able to convey complex concepts with clarity and influence senior audiences across both business and technical cybersecurity domains. Strategic thinker and problem solver, with the ability to diagnose complex client cyber challenges, shape insight led cybersecurity solutions, and secure executive buy in. Articulate the strategic value of cybersecurity within an organisation and shape cyber strategies that directly support and enable enterprise priorities. Proven people leader, experienced in developing high performing teams through coaching, mentoring, and modelling collaborative, inclusive leadership behaviours. Commercially driven, consistently delivering high quality outcomes while managing risks, ensuring operational excellence, and protecting client and firm reputation. Experienced programme and engagement leader, adept at structuring and managing large, complex cybersecurity assignments that align to client priorities and deliver measurable value. Pragmatic, client centric approach, able to navigate ambiguity, anticipate issues, and guide clients through strategic decision making with confidence and assurance. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have: Proven experience in defining and delivering enterprise level cybersecurity strategies, clearly articulating the organisational value of cybersecurity to senior stakeholders. A strong track record in developing cybersecurity investment cases, including business justification, prioritisation, and alignment to organisational goals. Hands on experience designing and implementing cybersecurity target operating models, covering governance, processes, capabilities, and organisational structure. Robust knowledge of key cybersecurity regulations and frameworks, including NIST CSF, NIS/NIS2 and other relevant sector standards, and the ability to embed these into strategy and design activities. Ideally, You'll Also Have: Security related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market leading organisations in delivering cybersecurity solutions. Please note: The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Director - Cybersecurity - Cyber Resilience, TC, UKI Location: London Other locations: Primary Location Only Date: 27 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Director - Cybersecurity - Cyber Resilience About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity - Cyber Resilience, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity resilience engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end-to-end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises for executives and operational teams-ensuring scenarios reflect the current threat landscape, sector trends, and the client's critical business services. Act as an outstanding facilitator and "crisis conductor": guide senior leaders through high pressure decision making, inject realistic developments, challenge assumptions, and drive clear actions, owners, and lessons learned. Translate threat intelligence and emerging attacker tactics into practical resilience improvements-linking likely threats to business impact, critical dependencies, and control or capability gaps. Integrate cyber response and recovery into wider enterprise resilience plans, including business continuity, IT disaster recovery, operational resilience, third-party resilience, and enterprise risk management-ensuring cyber is embedded, not bolted on. Partner with C-suite and functional leaders (CIO, CISO, COO, Risk, Legal, Comms, HR, Ops) to strengthen organisational readiness, clarify risk appetite, and improve cross-functional coordination during incidents. Build capability roadmaps and investment cases for resilience (people/process/technology), prioritising initiatives that reduce time-to-detect, time-to-respond, and time-to-recover for critical services. Shape and grow a cyber resilience offering: originate opportunities, develop proposals, create market-facing materials, and contribute thought leadership aligned to evolving resilience and regulatory expectations. Lead, coach, and inspire a high-performing cyber resilience team-developing facilitation skills, incident leadership, scenario design expertise, and client advisory confidence. Skills and Attributes for Success: Exceptional facilitator and communicator-able to run engaging, high-impact workshops and crisis simulations, influencing senior audiences across business, technology, and risk. Deep understanding of the cyber threat landscape and attacker behaviours, with the ability to convert threat insight into relevant scenarios, decision points, and resilience improvements. Strong resilience practitioner mindset: comfortable operating in ambiguity, steering complex stakeholder groups, and driving structured outcomes under time pressure. Strategic problem solver-able to diagnose resilience gaps, design pragmatic target-state capabilities, and secure executive buy-in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader-able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality-driven-balancing pace with rigour, managing delivery risk, and protecting client and firm reputation. Collaborative leader-builds trusted relationships, develops talent through coaching and mentoring, and fosters a culture of continuous learning and accountability. Confident advisor at board/exec level-able to discuss governance, risk appetite, crisis communications, regulatory considerations, and operational resilience expectations. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have Proven experience leading cyber resilience, incident readiness, and/or crisis management programmes-demonstrating tangible improvements in preparedness, response effectiveness, and recovery capability. Strong track record designing and facilitating cyber crisis simulations and tabletop exercises for senior stakeholders, including scenario development, exercise delivery, and after-action reporting with actionable remediation plans. Experience building or enhancing incident response and recovery operating models: governance, roles, processes, playbooks, communications, and integration with ITDR/BCP. Demonstrable ability to embed cyber into wider business resilience frameworks (e.g., business continuity, operational resilience, third-party resilience) and align cyber capabilities to critical business services and impact tolerances. Ability to develop compelling investment cases and prioritised roadmaps for resilience capability uplift, aligned to organisational goals and risk appetite. Robust knowledge of relevant security and resilience frameworks and regulations (e.g., NIST CSF, NIS/NIS2, sector-specific resilience expectations), and practical experience translating these into implementable capabilities and controls. Strong stakeholder management experience across C-suite, technology, operations, legal, risk, and communications-ensuring coherent decision-making before, during, and after incidents. Ideally, You'll Also Have: Security-related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market-leading organisations in delivering cybersecurity solutions. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting-edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary We are seeking a dynamic and experienced Senior Sales Director to drive and mentor a high-performing sales team focused on our Cortex Cloud business across the Northern EMEA region. This leader will play a critical role in scaling our business, fostering innovation, and ensuring consistent execution of sales strategies. The ideal candidate will operate in a high-growth environment at scale, has a strong background in cybersecurity sales leadership, a proven track record of developing talent, and the ability to drive revenue growth through effective team management and customer engagement. Your Impact Exciting opportunity to be a leader on the fastest growing team where experience meets cutting-edge solutions Lead, coach, and develop a team of high-performing sales specialists to achieve and exceed revenue targets Cultivate a culture of accountability, innovation, continuous learning and a customer-centric approach within the sales team Drive strategic sales initiatives, ensuring alignment with business objectives and market opportunities Engage in executive-level discussions with CIOs and CISOs, translating complex cybersecurity solutions into clear business value propositions Collaborate with internal stakeholders, including sales engineers, marketing, and alliances, to support deal execution and customer success Develop and implement data-driven sales strategies, leveraging forecasting and pipeline management tools to optimize team performance Qualifications 10+ years of field sales experience in cybersecurity, with at least 5 years in a leadership role Proven ability to lead and develop high-performance sales teams in a high-growth environment with large quota/deals Strong understanding of complex solution sales methodologies, value selling and enterprise buying processes with operational discipline Experience selling SIEM, EDR, or CNAPP (DevSecOps, CloudOps) solutions is highly preferred Established relationships with key security decision-makers (CIOs, CISOs) and the ability to drive strategic conversations Expertise in channel and partner sales strategies, with a deep understanding of go-to-market models Ability to thrive in a fast-paced, matrixed sales organization with a focus on continuous expansion and customer success "Whatever it takes" attitude and motivation to deliver above quota performance Travel within the region as needed to support team members, engage customers and business needs Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

A leading cybersecurity firm is seeking a dynamic Senior Sales Director to lead and mentor a high-performing sales team focused on Cortex Cloud business across Northern EMEA. This role involves engaging with executives, driving strategic initiatives, and cultivating a culture of accountability within the team. Candidates should possess over 10 years in sales, including 5 years in leadership, with expertise in cybersecurity sales methodologies. It's a remote role that emphasizes collaboration across distances.

Position: Deputy Chief Operating Officer Location: London, with a minimum of 3 days per week in the office Contract type: Full-time, permanent Salary range: Competitive dependent upon experience Reporting to: Chief Operating Officer (COO) About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is a rare and exciting opportunity to play a central role in driving effective, efficient, and impactful global operations at one of the world's leading environmental and human rights organisations. As Deputy Chief Operating Officer, you will report directly to the COO and support the smooth, efficient, and ethical running of EJF's international operations across 16 countries on four continents. You will work at the heart of the organisation, supporting critical priorities such as donor relations, recruitment and retention, financial controls and development, safeguarding, risk and security, cybersecurity, and ensuring the compliance and efficient operation of offices around the world. This is a senior operational role that offers broad responsibilities and meaningful engagement across global teams and strategic priorities. You will be a solutions-focused, highly organised, and values-driven individual who brings experience in HR, compliance, finance, and broader operations. This role is ideal for a professional seeking senior-level responsibility and broad, meaningful engagement across global teams and strategic priorities. Key responsibilities Global administration and Office Management: Ensuring efficient day-to-day operations of EJF's global offices. Supporting the development and maintenance of cost-effective, compliant and efficient systems. Finance and Organisational Integrity: Work closely with the finance team to ensure strong financial controls and systems are in place, robust against fraud and error. Ensure operational systems work effectively when they interface with finance, such as ensuring compliance with country requirements and undertaking procurements. The role will help ensure the finance team can provide exemplary, time-bound tracking of financial data and expenditure against agreed budgets and make recommendations on banking and investment opportunities and changing needs. Human Resources: Supporting and enhancing EJF's HR systems to ensure they are fit for purpose, equitable, and appropriate across all jurisdictions. Coordinating and supporting Managers with effective recruitment processes globally. Ensuring managers have the systems and tools they need to induct, manage, and retain staff, including guidance on management, issue escalation, and performance reviews. Fundraising Support and Donor Reporting: Leading the coordination of donor requests and reporting across global teams. Actively engaging to support donor relations and fundraising. Supporting decision-making relating to strategic priorities and new income streams. Safeguarding, Risk and Security: Overseeing the implementation of EJF's safeguarding policy and monitoring, ensuring consistency and compliance across countries. Maintaining and regularly reviewing safety and security protocols, including digital systems and data security. Leadership and Coordination: Leading on the improvement and implementation of operational processes and systems across the organisation, ensuring buy in across teams. Providing clear, detailed updates to the COO, where appropriate, to the Senior Management Team. Deputising for the COO when required. IT and Artificial Intelligence: Ensuring that the IT, software systems and internal processes that the EJF team depend on are available, secure and cost-effective. Contributing to EJF's approach to tech and innovation, particularly the effective, ethical use of AI. Essential skills and experience Strong administrative and organisational skills. Financial literacy and experience working with finance systems, controls and protocols. At least five years' experience in HR, finance, operations or legal/compliance roles. Demonstrated experience managing or supporting recruitment and HR systems. Excellent interpersonal and communication skills, with the ability to work effectively across cultures and time zones. A proactive, solutions-focused mindset, with confidence, taking initiative and improving systems. Strong ethical commitment to safeguarding and equality. An interest in developing a career in NGO operations, preferably with experience in the sector. Ability to work both independently and collaboratively within a fast-paced environment. Fluency in English. Desirable skills and experience Degree in a relevant discipline; relevant professional qualifications (e.g. CIPD, accountancy, legal) and additional relevant languages are desirable. We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don't meet every requirement, we would still love to hear from you. What We Offer We offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service, plus additional paid leave between Christmas and New Year. Generous pension scheme, with employer contributions increasing over time. Flexible working hours and hybrid working (typically 3 days in the office / 2 from home). A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression. A cover letter outlining your suitability for the role (max 2 pages) Your CV (max 2 pages) The deadline for applications is 6pm GMT on Sunday 8 March. Interview processes and number of rounds for different roles will vary, but is likely to include three stages: a short screening call, a panel interview with a task relevant to the role, and a final interview. Only shortlisted candidates will be contacted. Candidates must have the legal right to work in the UK. EJF is an equal opportunity employer, committed to diversity within the workplace.

Director, Cybersecurity, Cyber Resilience, TC, UKI Location: London Job Title: Director - Cybersecurity - Cyber Resilience About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity - Cyber Resilience, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity resilience engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end to end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises for executives and operational teams-ensuring scenarios reflect the current threat landscape, sector trends, and the client's critical business services. Act as an outstanding facilitator and "crisis conductor": guide senior leaders through high pressure decision making, inject realistic developments, challenge assumptions, and drive clear actions, owners, and lessons learned. Translate threat intelligence and emerging attacker tactics into practical resilience improvements-linking likely threats to business impact, critical dependencies, and control or capability gaps. Integrate cyber response and recovery into wider enterprise resilience plans, including business continuity, IT disaster recovery, operational resilience, third party resilience, and enterprise risk management-ensuring cyber is embedded, not bolted on. Partner with C suite and functional leaders (CIO, CISO, COO, Risk, Legal, Comms, HR, Ops) to strengthen organisational readiness, clarify risk appetite, and improve cross functional coordination during incidents. Build capability roadmaps and investment cases for resilience (people/process/technology), prioritising initiatives that reduce time to detect, time to respond, and time to recover for critical services. Shape and grow a cyber resilience offering: originate opportunities, develop proposals, create market facing materials, and contribute thought leadership aligned to evolving resilience and regulatory expectations. Lead, coach, and inspire a high performing cyber resilience team-developing facilitation skills, incident leadership, scenario design expertise, and client advisory confidence. Skills and Attributes for Success Exceptional facilitator and communicator-able to run engaging, high impact workshops and crisis simulations, influencing senior audiences across business, technology, and risk. Deep understanding of the cyber threat landscape and attacker behaviours, with the ability to convert threat insight into relevant scenarios, decision points, and resilience improvements. Strong resilience practitioner mindset: comfortable operating in ambiguity, steering complex stakeholder groups, and driving structured outcomes under time pressure. Strategic problem solver-able to diagnose resilience gaps, design pragmatic target state capabilities, and secure executive buy in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader-able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality driven-balancing pace with rigour, managing delivery risk, and protecting client and firm reputation. Collaborative leader-builds trusted relationships, develops talent through coaching and mentoring, and fosters a culture of continuous learning and accountability. Confident advisor at board/exec level-able to discuss governance, risk appetite, crisis communications, regulatory considerations, and operational resilience expectations. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have Proven experience leading cyber resilience, incident readiness, and/or crisis management programmes-demonstrating tangible improvements in preparedness, response effectiveness, and recovery capability. Strong track record designing and facilitating cyber crisis simulations and tabletop exercises for senior stakeholders, including scenario development, exercise delivery, and after action reporting with actionable remediation plans. Experience building or enhancing incident response and recovery operating models: governance, roles, processes, playbooks, communications, and integration with ITDR/BCP. Demonstrable ability to embed cyber into wider business resilience frameworks (e.g., business continuity, operational resilience, third party resilience) and align cyber capabilities to critical business services and impact tolerances. Ability to develop compelling investment cases and prioritised roadmaps for resilience capability uplift, aligned to organisational goals and risk appetite. Robust knowledge of relevant security and resilience frameworks and regulations (e.g., NIST CSF, NIS/NIS2, sector specific resilience expectations), and practical experience translating these into implementable capabilities and controls. Strong stakeholder management experience across C suite, technology, operations, legal, risk, and communications-ensuring coherent decision making before, during, and after incidents. Ideally, You'll Also Have: Security related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market leading organisations in delivering cybersecurity solutions. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now TCCyberUKI2026 Cyber2026 EY Building a better working world

Success Manager (Mid-Market/Commercial) page is loaded Customer Success Manager (Mid-Market/Commercial)locations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101307Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success Manager role, you will be managing a portfolio of customers in our UK&I Commercial segment. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a bi-annual quota. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a large portfolio existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Mid-Market and Commercial Manager of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.Operate at scale, leveraging a one to many approach through the use of Gainsight and Salesforce.Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. What experience do I need: Experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.

Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Customer Success Manager (Account Manager) page is loaded Customer Success Manager (Account Manager)locations: London Officeposted on: Posted Yesterdayjob requisition id: R14892 Why it's worth it: The everyday hustle: Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results. Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change. Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest. Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer's needs. Own 110% contract renewal and upsell. Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Completed Bachelor's degree or higher education. Proficient with MS Word, Excel, PowerPoint, and OneNote. At least one year of account management experience or related. Experience in sales with the ability to learn/apply complex technical concepts. Exceptional organization skills and ability to prioritize. Strong emotional intelligence and ability to work effectively with others. Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. Strong problem-solving skills and ability to identify unique solutions to complex problems. Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. Ability to demonstrate good attitude, energy, and effort. Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them. Who We Are ReliaQuest is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation. Our Agentic AI security operations platform, GreyMatter, helps security teams detect, contain, investigate and respond to cyber threats in less than 5 minutes. With industry-leading AI technology and over 80 patents making up the GreyMatter platform, ReliaQuest Makes Security Possible for thousands of the most trusted enterprise brands in the world. World-Class Benefits To make security possible for our customers, it starts with our commitment to our people. We inspire every individual to be the best that they can be and provide the tools necessary to get there. ReliaQuest isn't a job, it's a calling under-pinned by a growth mindset. We provide training starting on day one-aligned to professional, technical, leadership advancement and complemented by ongoing mindset coaching.• Generous Paid Time Off plan• Competitive compensation plans• Tuition and certification reimbursement• Employer supplemented medical, dental, and vision coverage• In-depth technical and leadership training to assist with career advancement• Additional mental and physical wellness benefits• Free lunch on Fridays!ReliaQuest is an equal opportunity employer. ReliaQuest is a drug-free workplace.

1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind. Hands off cross sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers. Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA . click apply for full job details