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AWD RECRUITMENT LTD
Trainee IT Sales Executive (Apprenticeship)
AWD RECRUITMENT LTD Skelmersdale, Lancashire
Trainee IT Sales Executive (Apprenticeship) Kick-start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If you've also worked in the following roles, we'd also like to hear from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn - Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius of WN8) JOB TYPE: Full-Time, 12 Months (Fully Funded) Apprenticeship Contract COURSE: Level 3 IT Sales Apprenticeship JOB OVERVIEW We have a fantastic new job opportunity for a Trainee IT Sales Executive (Apprenticeship) to join a supportive and fast-paced sales team. As a Trainee IT Sales Executive (Apprenticeship) you will learn how to manage customer accounts, support sales campaigns and build strong relationships with schools and education clients. The Trainee IT Sales Executive (Apprenticeship) will complete a Level 3 apprenticeship, gaining practical experience in telesales, CRM systems, lead generation and business development, with clear progression into a long-term sales career. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Trainee IT Sales Executive (Apprenticeship) include: Account Support: Managing assigned customer accounts and supporting renewals Customer Communication: Contacting schools and trusts to maintain relationships and identify needs Outbound Calling: Making proactive calls to support sales and marketing campaigns Lead Generation: Identifying new business opportunities and passing qualified leads to senior sales staff Sales Administration: Preparing quotes and updating CRM systems with accurate data Relationship Building: Developing positive working relationships with customers and colleagues Team Collaboration: Supporting Internal Sales and Field Account Managers Learning & Development: Actively engaging in training and apprenticeship learning activities CANDIDATE REQUIREMENTS ESSENTIAL: Communication Skills: Clear and confident verbal and written communication Positive Attitude: Enthusiastic, proactive and willing to learn Interest In Technology: Passion for IT, technology or digital solutions Team Player: Ability to work collaboratively within a sales team Commitment to Learning: Willingness to complete a Level 3 apprenticeship programme DESIRABLE: Customer-Facing Experience: Previous experience in retail, hospitality, call centre or customer service roles Sales Exposure: Some experience in telesales, sales support or lead generation IT Awareness: Basic understanding of IT services such as cloud or cybersecurity BENEFITS Fully funded Level 3 IT Sales Apprenticeship (12 months) Structured training, mentoring and development Career progression opportunities 23 days holiday plus 8 bank holidays and birthday off Free office refreshments Cycle to work scheme Free on-site parking Shopping discount portal Employee Assistance Programme with counselling Paid volunteer time Social gatherings HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14619 Full-Time, Apprenticeship Contract Jobs, Careers and Vacancies. Find a new job and work in Skelmersdale, Lancashire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
May 03, 2026
Full time
Trainee IT Sales Executive (Apprenticeship) Kick-start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If you've also worked in the following roles, we'd also like to hear from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn - Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius of WN8) JOB TYPE: Full-Time, 12 Months (Fully Funded) Apprenticeship Contract COURSE: Level 3 IT Sales Apprenticeship JOB OVERVIEW We have a fantastic new job opportunity for a Trainee IT Sales Executive (Apprenticeship) to join a supportive and fast-paced sales team. As a Trainee IT Sales Executive (Apprenticeship) you will learn how to manage customer accounts, support sales campaigns and build strong relationships with schools and education clients. The Trainee IT Sales Executive (Apprenticeship) will complete a Level 3 apprenticeship, gaining practical experience in telesales, CRM systems, lead generation and business development, with clear progression into a long-term sales career. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Trainee IT Sales Executive (Apprenticeship) include: Account Support: Managing assigned customer accounts and supporting renewals Customer Communication: Contacting schools and trusts to maintain relationships and identify needs Outbound Calling: Making proactive calls to support sales and marketing campaigns Lead Generation: Identifying new business opportunities and passing qualified leads to senior sales staff Sales Administration: Preparing quotes and updating CRM systems with accurate data Relationship Building: Developing positive working relationships with customers and colleagues Team Collaboration: Supporting Internal Sales and Field Account Managers Learning & Development: Actively engaging in training and apprenticeship learning activities CANDIDATE REQUIREMENTS ESSENTIAL: Communication Skills: Clear and confident verbal and written communication Positive Attitude: Enthusiastic, proactive and willing to learn Interest In Technology: Passion for IT, technology or digital solutions Team Player: Ability to work collaboratively within a sales team Commitment to Learning: Willingness to complete a Level 3 apprenticeship programme DESIRABLE: Customer-Facing Experience: Previous experience in retail, hospitality, call centre or customer service roles Sales Exposure: Some experience in telesales, sales support or lead generation IT Awareness: Basic understanding of IT services such as cloud or cybersecurity BENEFITS Fully funded Level 3 IT Sales Apprenticeship (12 months) Structured training, mentoring and development Career progression opportunities 23 days holiday plus 8 bank holidays and birthday off Free office refreshments Cycle to work scheme Free on-site parking Shopping discount portal Employee Assistance Programme with counselling Paid volunteer time Social gatherings HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14619 Full-Time, Apprenticeship Contract Jobs, Careers and Vacancies. Find a new job and work in Skelmersdale, Lancashire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Michelle Waterworth Recruitment
Recruitment Specialist
Michelle Waterworth Recruitment
Job Title: Executive Specialist / Recruitment Consultant (Technology & Accountancy) Location: Fully Remote (UK-Based) London / Midlands office access available if required Salary: £100,000 £150,000 + Uncapped Commission + Performance Bonuses The Company A leading international recruitment and search business specialising in Technology and Accountancy markets is seeking an Executive Specialist Recruitment Consultant to join its UK team. The business operates across global markets, delivering high-level retained and exclusive recruitment and search assignments. With an established international network of experienced recruiters, the organisation is known for consistent delivery, deep sector expertise, and a high-performance, collaborative culture. This is a fully remote UK role, with access to London and Midlands offices if required. The Opportunity This is an excellent opportunity for a commercially driven Executive Specialist Recruitment Consultant with proven experience in Technology or Accountancy recruitment and search. The role is focused on converting warm, qualified international leads into retained and exclusive recruitment and search assignments, allowing you to concentrate on revenue generation, client development, and strategic account growth. You will be working alongside a highly experienced, high-performing international recruitment and search team with access to established global clients and ongoing retained mandates. Key Responsibilities Convert warm international leads into retained and exclusive recruitment and search assignments across Technology and Accountancy Develop and manage long-term client relationships across global recruitment and search markets Drive revenue growth through consultative, solution-led recruitment and search sales Work closely with an international high-performing recruitment and search team in the technology markets Provide market insight across Technology and Accountancy recruitment and search sectors Requirements Proven experience in Technology or Accountancy recruitment and search (essential) Strong track record in business development within recruitment and search Experience working on retained and/or exclusive recruitment and search assignments Demonstrated success converting leads into recruitment and search revenue Ability to work in a fully remote, high-performance recruitment and search environment Self-motivated, commercially driven, and results-focused Strong advantage if you have experience in: PE-backed or VC-backed organisations ERP systems (SAP S/4HANA, Oracle, Microsoft Dynamics) Software engineering (Java, .NET, Python, React) Cloud platforms (AWS, Azure, GCP) DevOps & Platform Engineering (CI/CD, Kubernetes, Docker) Data & Analytics, Cybersecurity, AI/ML Embedded systems, IoT, or digital transformation programmes Enterprise architecture or high-growth international environments What s on Offer Fully remote UK-based role within a global recruitment and search business Access to warm, qualified international leads Opportunity to work with a highly experienced, high-performing recruitment and search team Competitive salary £100k £150k + uncapped commission Exposure to global Technology and Accountancy recruitment and search markets Collaborative, performance-led culture with strong earning potential Access to London and Midlands office space if required Apply Now If you are an experienced Technology or Accountancy Recruitment Consultant looking to step into a high-performing international recruitment and search environment with strong earning potential and warm leads, apply today. If you re interested in this role but your experience doesn t align exactly with every part of the job description, we encourage you to connect with Michelle Waterworth on linked in , and follow Michelle Waterworth Recruitment as you can be kept up to date with recruitment news and other roles that maybe a more perfect fit Check out other roles at michellewaterworth. com
May 02, 2026
Full time
Job Title: Executive Specialist / Recruitment Consultant (Technology & Accountancy) Location: Fully Remote (UK-Based) London / Midlands office access available if required Salary: £100,000 £150,000 + Uncapped Commission + Performance Bonuses The Company A leading international recruitment and search business specialising in Technology and Accountancy markets is seeking an Executive Specialist Recruitment Consultant to join its UK team. The business operates across global markets, delivering high-level retained and exclusive recruitment and search assignments. With an established international network of experienced recruiters, the organisation is known for consistent delivery, deep sector expertise, and a high-performance, collaborative culture. This is a fully remote UK role, with access to London and Midlands offices if required. The Opportunity This is an excellent opportunity for a commercially driven Executive Specialist Recruitment Consultant with proven experience in Technology or Accountancy recruitment and search. The role is focused on converting warm, qualified international leads into retained and exclusive recruitment and search assignments, allowing you to concentrate on revenue generation, client development, and strategic account growth. You will be working alongside a highly experienced, high-performing international recruitment and search team with access to established global clients and ongoing retained mandates. Key Responsibilities Convert warm international leads into retained and exclusive recruitment and search assignments across Technology and Accountancy Develop and manage long-term client relationships across global recruitment and search markets Drive revenue growth through consultative, solution-led recruitment and search sales Work closely with an international high-performing recruitment and search team in the technology markets Provide market insight across Technology and Accountancy recruitment and search sectors Requirements Proven experience in Technology or Accountancy recruitment and search (essential) Strong track record in business development within recruitment and search Experience working on retained and/or exclusive recruitment and search assignments Demonstrated success converting leads into recruitment and search revenue Ability to work in a fully remote, high-performance recruitment and search environment Self-motivated, commercially driven, and results-focused Strong advantage if you have experience in: PE-backed or VC-backed organisations ERP systems (SAP S/4HANA, Oracle, Microsoft Dynamics) Software engineering (Java, .NET, Python, React) Cloud platforms (AWS, Azure, GCP) DevOps & Platform Engineering (CI/CD, Kubernetes, Docker) Data & Analytics, Cybersecurity, AI/ML Embedded systems, IoT, or digital transformation programmes Enterprise architecture or high-growth international environments What s on Offer Fully remote UK-based role within a global recruitment and search business Access to warm, qualified international leads Opportunity to work with a highly experienced, high-performing recruitment and search team Competitive salary £100k £150k + uncapped commission Exposure to global Technology and Accountancy recruitment and search markets Collaborative, performance-led culture with strong earning potential Access to London and Midlands office space if required Apply Now If you are an experienced Technology or Accountancy Recruitment Consultant looking to step into a high-performing international recruitment and search environment with strong earning potential and warm leads, apply today. If you re interested in this role but your experience doesn t align exactly with every part of the job description, we encourage you to connect with Michelle Waterworth on linked in , and follow Michelle Waterworth Recruitment as you can be kept up to date with recruitment news and other roles that maybe a more perfect fit Check out other roles at michellewaterworth. com
Hirecracker
Business Development Representative
Hirecracker
Business Development Representative - Cybersecurity Salary: £60,000 - £70,000 basic (OTE £85,000) Location: UK (Remote - with monthly London travel) Employment: Full Time, Permanent This is an opportunity to join a high-growth, PE-backed cybersecurity vendor with an established presence in the US, now expanding into UK, EMEA and Financial Services markets. The business operates within highly secure, regulated environments, supporting organisations across Government, Defence and enterprise sectors with advanced cybersecurity solutions. Following significant investment, they are now building out their commercial function in the UK/EMEA, with this hire playing a key role in that growth. The Role As a Business Development Representative, you will be responsible for building new business pipeline across UK & EMEA, targeting enterprise, Government, Defence and Financial Services organisations. This is not a high-volume SDR role, it's a strategic outbound position, focused on engaging senior stakeholders within complex, multi-region environments. Whilst you will have support from marketing in the form of inbound leads and campaigns, you will also be expected to take a proactive approach to outbound, building pipeline from scratch and identifying new opportunities across the region. You will have real ownership from day one, helping shape how the business approaches the UK/EMEA market while working closely with sales and marketing. BDR Responsibilities: Build pipeline across UK & EMEA through a mix of self-sourced outbound and marketing-generated leads Identify and target key accounts across enterprise, Government, Defence and Financial Services Conduct tailored outbound outreach via email, phone and LinkedIn Follow up and qualify inbound leads generated through marketing campaigns and events Engage senior stakeholders including CISOs, procurement leads and technical decision-makers Qualify opportunities and schedule meetings for senior sales stakeholders Support account-based marketing (ABM) and campaign activity Maintain accurate pipeline tracking via Salesforce Collaborate with marketing and leadership on market feedback and campaign performance BDR Benefits: £60,000 - £70,000 basic salary (flexible for the right candidate) £85,000 OTE Fully remote working (UK-based) Monthly travel to London (expenses covered) Opportunity for international exposure and travel High-growth, well-funded business entering a new market Opportunity to build a region from scratch Clear progression as the commercial team scales BDR Requirements: This role would suit someone who: Has 2-5 years' experience in a BDR/SDR or similar role within B2B tech Has experience working across international or EMEA markets Comes from a cybersecurity or strong SaaS background Is confident engaging senior stakeholders in complex organisations Has strong outbound prospecting and research skills Is comfortable balancing inbound follow-up with proactive outbound activity Is resilient, proactive and able to build pipeline from scratch Is open to occasional travel (London + international) Desirable: Experience selling into Government, Defence or Financial Services Familiarity with regulated or procurement-led sales environments Exposure to cybersecurity concepts (e.g. Zero Trust, threat protection) Experience working in a scale-up or high-growth business To Be Considered: Please either apply by clicking online or emailing me directly to
Apr 30, 2026
Full time
Business Development Representative - Cybersecurity Salary: £60,000 - £70,000 basic (OTE £85,000) Location: UK (Remote - with monthly London travel) Employment: Full Time, Permanent This is an opportunity to join a high-growth, PE-backed cybersecurity vendor with an established presence in the US, now expanding into UK, EMEA and Financial Services markets. The business operates within highly secure, regulated environments, supporting organisations across Government, Defence and enterprise sectors with advanced cybersecurity solutions. Following significant investment, they are now building out their commercial function in the UK/EMEA, with this hire playing a key role in that growth. The Role As a Business Development Representative, you will be responsible for building new business pipeline across UK & EMEA, targeting enterprise, Government, Defence and Financial Services organisations. This is not a high-volume SDR role, it's a strategic outbound position, focused on engaging senior stakeholders within complex, multi-region environments. Whilst you will have support from marketing in the form of inbound leads and campaigns, you will also be expected to take a proactive approach to outbound, building pipeline from scratch and identifying new opportunities across the region. You will have real ownership from day one, helping shape how the business approaches the UK/EMEA market while working closely with sales and marketing. BDR Responsibilities: Build pipeline across UK & EMEA through a mix of self-sourced outbound and marketing-generated leads Identify and target key accounts across enterprise, Government, Defence and Financial Services Conduct tailored outbound outreach via email, phone and LinkedIn Follow up and qualify inbound leads generated through marketing campaigns and events Engage senior stakeholders including CISOs, procurement leads and technical decision-makers Qualify opportunities and schedule meetings for senior sales stakeholders Support account-based marketing (ABM) and campaign activity Maintain accurate pipeline tracking via Salesforce Collaborate with marketing and leadership on market feedback and campaign performance BDR Benefits: £60,000 - £70,000 basic salary (flexible for the right candidate) £85,000 OTE Fully remote working (UK-based) Monthly travel to London (expenses covered) Opportunity for international exposure and travel High-growth, well-funded business entering a new market Opportunity to build a region from scratch Clear progression as the commercial team scales BDR Requirements: This role would suit someone who: Has 2-5 years' experience in a BDR/SDR or similar role within B2B tech Has experience working across international or EMEA markets Comes from a cybersecurity or strong SaaS background Is confident engaging senior stakeholders in complex organisations Has strong outbound prospecting and research skills Is comfortable balancing inbound follow-up with proactive outbound activity Is resilient, proactive and able to build pipeline from scratch Is open to occasional travel (London + international) Desirable: Experience selling into Government, Defence or Financial Services Familiarity with regulated or procurement-led sales environments Exposure to cybersecurity concepts (e.g. Zero Trust, threat protection) Experience working in a scale-up or high-growth business To Be Considered: Please either apply by clicking online or emailing me directly to
Four Squared Recruitment Ltd
Head of IT
Four Squared Recruitment Ltd
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
Apr 30, 2026
Full time
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
FINCROFT
Head of Operations
FINCROFT
Head of Operations London - Hybrid Permanent Competitive Salary + Benefits Package An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level. This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation s growth ambitions. Key Responsibilities: Lead and deliver the overall operations and technology strategy aligned to business objectives Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance Drive operational resilience, business continuity, and disaster recovery frameworks Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements Lead fraud prevention and transaction monitoring activities Own supplier and outsourcing relationships, ensuring performance and compliance Deliver large-scale transformation and systems integration programmes Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty) Provide strategic insight and reporting at Executive Committee level Build, lead, and develop high-performing multidisciplinary teams About You: Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution Strong knowledge of banking operations, payments, KYC/AML, and customer servicing Deep understanding of UK regulatory requirements including operational resilience frameworks Track record of delivering operational transformation and technology change Experienced in managing third-party providers and complex supplier landscapes Confident influencing at Board and regulator level Strategic thinker with a hands-on, delivery-focused approach Why Apply? This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level. Apply using the links provided for consideration. Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent
Apr 29, 2026
Full time
Head of Operations London - Hybrid Permanent Competitive Salary + Benefits Package An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level. This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation s growth ambitions. Key Responsibilities: Lead and deliver the overall operations and technology strategy aligned to business objectives Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance Drive operational resilience, business continuity, and disaster recovery frameworks Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements Lead fraud prevention and transaction monitoring activities Own supplier and outsourcing relationships, ensuring performance and compliance Deliver large-scale transformation and systems integration programmes Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty) Provide strategic insight and reporting at Executive Committee level Build, lead, and develop high-performing multidisciplinary teams About You: Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution Strong knowledge of banking operations, payments, KYC/AML, and customer servicing Deep understanding of UK regulatory requirements including operational resilience frameworks Track record of delivering operational transformation and technology change Experienced in managing third-party providers and complex supplier landscapes Confident influencing at Board and regulator level Strategic thinker with a hands-on, delivery-focused approach Why Apply? This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level. Apply using the links provided for consideration. Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent

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