Airfreight Coordinator Location: Broughton Astley, Leicester Hours: Full-time, permanent (37.5 hours per week, Monday Friday) We are looking for a reliable and enthusiastic Airfreight Coordinator to join our client's team. In this role, you will manage airfreight bookings, coordinate collections and deliveries, and support our operations and administrative processes. You will be a key point of contact for customers and suppliers, ensuring smooth and compliant freight operations. Responsibilities: Handle airfreight bookings and provide quotes to meet customer needs Arrange collections and coordinate airfreight or courier transport, including documentation Prepare Customs Declarations and monitor deliveries Liaise with customers and suppliers to ensure smooth operations Support the operations process and resolve or report any issues Complete accounting and administrative tasks as required Ensure compliance with all regulatory requirements Key Skills and Attributes: Flexible, reliable, and a strong team player Excellent attention to detail and accuracy in data entry Strong communication skills and positive, enthusiastic attitude Honest, with excellent work ethics Able to follow verbal and written instructions and processes, with the ability to learn quickly Highly organised, with effective time management skills If you are proactive, organised, and enjoy working in a fast-paced logistics environment, we would love to hear from you!
Jan 20, 2026
Full time
Airfreight Coordinator Location: Broughton Astley, Leicester Hours: Full-time, permanent (37.5 hours per week, Monday Friday) We are looking for a reliable and enthusiastic Airfreight Coordinator to join our client's team. In this role, you will manage airfreight bookings, coordinate collections and deliveries, and support our operations and administrative processes. You will be a key point of contact for customers and suppliers, ensuring smooth and compliant freight operations. Responsibilities: Handle airfreight bookings and provide quotes to meet customer needs Arrange collections and coordinate airfreight or courier transport, including documentation Prepare Customs Declarations and monitor deliveries Liaise with customers and suppliers to ensure smooth operations Support the operations process and resolve or report any issues Complete accounting and administrative tasks as required Ensure compliance with all regulatory requirements Key Skills and Attributes: Flexible, reliable, and a strong team player Excellent attention to detail and accuracy in data entry Strong communication skills and positive, enthusiastic attitude Honest, with excellent work ethics Able to follow verbal and written instructions and processes, with the ability to learn quickly Highly organised, with effective time management skills If you are proactive, organised, and enjoy working in a fast-paced logistics environment, we would love to hear from you!
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services, based in Bicester. You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary between £25,000 and £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 20, 2026
Full time
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services, based in Bicester. You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary between £25,000 and £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services . You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary between £25,000 and £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 20, 2026
Full time
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services . You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary between £25,000 and £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services, based in Bicester. You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary between £25,000 and £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 20, 2026
Full time
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services, based in Bicester. You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary between £25,000 and £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services , based in Bicester. This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality. This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement. What you receive for joining us: We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures Can you show experience in some of these areas: Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 20, 2026
Full time
We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services , based in Bicester. This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality. This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement. What you receive for joining us: We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures Can you show experience in some of these areas: Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
My client is searching for a motivated and customer-focused individual to join their team as aCustomer Account Co-ordinator. You will provide exceptional service to your clients, manage their accounts, and ensure seamless coordination between customers and internal teams. This role reports to the Sales Operations Manager and involves diverse responsibilities from administrative tasks to client commu click apply for full job details
Jan 20, 2026
Full time
My client is searching for a motivated and customer-focused individual to join their team as aCustomer Account Co-ordinator. You will provide exceptional service to your clients, manage their accounts, and ensure seamless coordination between customers and internal teams. This role reports to the Sales Operations Manager and involves diverse responsibilities from administrative tasks to client commu click apply for full job details
£26,000 per annum Bedford / Hybrid Fixed Term Contract (12 Months) Full Time About the Role Are you passionate about developing talent and supporting apprentices to achieve their best? bpha is seeking an enthusiastic Apprenticeship Coordinator to manage and support apprenticeship programmes across our organisation. You will play a vital role in building a skilled workforce and driving our talent development initiatives, ensuring our apprenticeship programmes meet regulatory standards and deliver successful outcomes. As an Apprenticeship Coordinator you will be: Coordinating the full lifecycle of apprenticeship programmes, including recruitment, onboarding, training schedules, and completion tracking. Ensuring all programmes comply with regulatory requirements and internal policies, maintaining accurate records for audits and reporting. Acting as the main point of contact for apprentices, managers, and external training providers. Building strong relationships across the business to support effective implementation of apprenticeship plans. Producing regular reports on apprenticeship progress, completion rates, and compliance status for HR and senior stakeholders. Continuously reviewing and enhancing apprenticeship programmes, researching industry trends and best practices. What we are looking for as an Apprenticeship Coordinator: Experience in coordinating training or apprenticeship programmes. Understanding of apprenticeship frameworks, government compliance requirements, and employment laws. Strong verbal and written communication skills, with the ability to engage effectively with apprentices, managers, and training providers. Excellent organisational skills and the ability to manage multiple programmes and meet deadlines. Competence in Microsoft Office (Excel, Word, Outlook) and HR systems. Level 3 or above qualification in Business Administration, HR, or equivalent experience. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Are you ready to make a difference? Apply now to join bpha and help shape the future of our workforce! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Jan 19, 2026
Contractor
£26,000 per annum Bedford / Hybrid Fixed Term Contract (12 Months) Full Time About the Role Are you passionate about developing talent and supporting apprentices to achieve their best? bpha is seeking an enthusiastic Apprenticeship Coordinator to manage and support apprenticeship programmes across our organisation. You will play a vital role in building a skilled workforce and driving our talent development initiatives, ensuring our apprenticeship programmes meet regulatory standards and deliver successful outcomes. As an Apprenticeship Coordinator you will be: Coordinating the full lifecycle of apprenticeship programmes, including recruitment, onboarding, training schedules, and completion tracking. Ensuring all programmes comply with regulatory requirements and internal policies, maintaining accurate records for audits and reporting. Acting as the main point of contact for apprentices, managers, and external training providers. Building strong relationships across the business to support effective implementation of apprenticeship plans. Producing regular reports on apprenticeship progress, completion rates, and compliance status for HR and senior stakeholders. Continuously reviewing and enhancing apprenticeship programmes, researching industry trends and best practices. What we are looking for as an Apprenticeship Coordinator: Experience in coordinating training or apprenticeship programmes. Understanding of apprenticeship frameworks, government compliance requirements, and employment laws. Strong verbal and written communication skills, with the ability to engage effectively with apprentices, managers, and training providers. Excellent organisational skills and the ability to manage multiple programmes and meet deadlines. Competence in Microsoft Office (Excel, Word, Outlook) and HR systems. Level 3 or above qualification in Business Administration, HR, or equivalent experience. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Are you ready to make a difference? Apply now to join bpha and help shape the future of our workforce! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
This is Alexander Faraday Recruitment
Southend-on-sea, Essex
About the Role We are looking for a driven and enthusiastic Junior Customer Partnerships Coordinator to join a growing commercial team within a fast-paced manufacturing environment. This is an ideal role for someone early in their commercial career who wants to build strong account management skills while supporting day-to-day customer operations click apply for full job details
Jan 19, 2026
Full time
About the Role We are looking for a driven and enthusiastic Junior Customer Partnerships Coordinator to join a growing commercial team within a fast-paced manufacturing environment. This is an ideal role for someone early in their commercial career who wants to build strong account management skills while supporting day-to-day customer operations click apply for full job details
jobs.jerseyeveningpost.com-job boards
Neath, West Glamorgan
A local recruitment agency in Jersey Marine is looking for an administrator with strong interpersonal skills and experience in payroll processing. The role requires 1-3 years of similar experience, especially in a hotel environment, and entails working part-time for 17.5 hours a week, specifically in the mornings. Candidates should excel in Microsoft Office, particularly Excel, and possess excellent written and spoken English skills. Attention to detail and the ability to work under pressure are crucial for success in this position.
Jan 19, 2026
Full time
A local recruitment agency in Jersey Marine is looking for an administrator with strong interpersonal skills and experience in payroll processing. The role requires 1-3 years of similar experience, especially in a hotel environment, and entails working part-time for 17.5 hours a week, specifically in the mornings. Candidates should excel in Microsoft Office, particularly Excel, and possess excellent written and spoken English skills. Attention to detail and the ability to work under pressure are crucial for success in this position.
Great opportunity to work as an Account Coordinator for our client. The company produces Yorkshire Puddings for its customer portfolio in food retail. Staffline is recruiting an Account Coordinator in Thorne . The rate of pay is £12 click apply for full job details
Jan 19, 2026
Seasonal
Great opportunity to work as an Account Coordinator for our client. The company produces Yorkshire Puddings for its customer portfolio in food retail. Staffline is recruiting an Account Coordinator in Thorne . The rate of pay is £12 click apply for full job details
Are you ready to take the next step in your professional journey? Were on the hunt for a passionate and driven Account Coordinator to join our high-energy Contracts Division, where youll be collaborating with industry leaders across logistics, retail, and manufacturing! Why You Should Join Us: Exciting Challenges : You'll play a key role in sourcing top talent and ensuring our clients receive only the click apply for full job details
Jan 19, 2026
Full time
Are you ready to take the next step in your professional journey? Were on the hunt for a passionate and driven Account Coordinator to join our high-energy Contracts Division, where youll be collaborating with industry leaders across logistics, retail, and manufacturing! Why You Should Join Us: Exciting Challenges : You'll play a key role in sourcing top talent and ensuring our clients receive only the click apply for full job details
Acorn Event Structures Ltd
Sherburn In Elmet, Yorkshire
Job Title : Payroll Administrator Location : Sherburn in Elmet Salary: 30,000 per year Job type: Full time, Permanent Hours: 8.30 - 5.30 Monday to Friday / Saturday working is required on a rota basis between May and November and is paid in addition to the basic salary. One late night until 8pm on a rota basis (May to October) About us: Acorn Event Structures are one of the largest suppliers of temporary structures to the Events Industry. Installing Staging and temporary structures to all major festivals and tours in both the UK and Europe. We have an excellent opportunity for a motivated and detail-oriented Payroll Administrator to join our team. The successful candidate will demonstrate a proactive, can-do attitude and a strong team-working ethic, with the ability to work accurately and efficiently under pressure in a fast-paced environment. The role will primarily involve the full process of a large weekly payroll, ensuring all payments are processed accurately and on time. You will work closely with HR and other departments to resolve payroll queries, maintain accurate employee records, and ensure compliance with relevant legislation and company procedures. Key responsibilities: Monitor the wages mailbox throughout the day, responding promptly to HR & payroll-related queries Collate daily working hours submitted by employees Cross-check hours against company vehicle tracker software to ensure accuracy Process the full end-to-end weekly payroll, with employee numbers ranging from approximately 70-160 depending on season Use Sage 50 Payroll and Sage 50 Accounts systems Processing SSP, SMP, SPP, holiday pay, expenses, deductions, pensions, P45s Gathering new starters details and set up employees on Sage 50 Payroll Uploading project data from wages to SAGE accounts Complete payroll year-end procedures Upload and process employee expenses within Sage 50 Accounts Liaise with employees on a daily basis, resolving payroll and HR queries efficiently Conduct staff inductions and issue contracts of employment Complete VISA applications for foreign nationals Maintain and update company live spreadsheets accurately Assist with wider HR administration Qualifications/Requirements: 1/2 years' experience processing payroll Excellent numeracy skills and attention to detail Multilingual would be adventurous Ability to prioritise tasks effectively and work well under pressure Experience with Sage 50 payroll is advantageous Benefits: 21 days holiday + 8 Statutory bank holidays (also gaining 1 extra day per year for every year worked) 3% Company pension contributions with the option of salary sacrifice Bike2work scheme Casual dress code On site parking Flexible when required Candidates with experience of: Payroll Admin, Payroll Specialist, Payroll Officer, Payroll Coordinator, Payroll Clerk, Payroll Analyst, may also be considered for this role.
Jan 19, 2026
Full time
Job Title : Payroll Administrator Location : Sherburn in Elmet Salary: 30,000 per year Job type: Full time, Permanent Hours: 8.30 - 5.30 Monday to Friday / Saturday working is required on a rota basis between May and November and is paid in addition to the basic salary. One late night until 8pm on a rota basis (May to October) About us: Acorn Event Structures are one of the largest suppliers of temporary structures to the Events Industry. Installing Staging and temporary structures to all major festivals and tours in both the UK and Europe. We have an excellent opportunity for a motivated and detail-oriented Payroll Administrator to join our team. The successful candidate will demonstrate a proactive, can-do attitude and a strong team-working ethic, with the ability to work accurately and efficiently under pressure in a fast-paced environment. The role will primarily involve the full process of a large weekly payroll, ensuring all payments are processed accurately and on time. You will work closely with HR and other departments to resolve payroll queries, maintain accurate employee records, and ensure compliance with relevant legislation and company procedures. Key responsibilities: Monitor the wages mailbox throughout the day, responding promptly to HR & payroll-related queries Collate daily working hours submitted by employees Cross-check hours against company vehicle tracker software to ensure accuracy Process the full end-to-end weekly payroll, with employee numbers ranging from approximately 70-160 depending on season Use Sage 50 Payroll and Sage 50 Accounts systems Processing SSP, SMP, SPP, holiday pay, expenses, deductions, pensions, P45s Gathering new starters details and set up employees on Sage 50 Payroll Uploading project data from wages to SAGE accounts Complete payroll year-end procedures Upload and process employee expenses within Sage 50 Accounts Liaise with employees on a daily basis, resolving payroll and HR queries efficiently Conduct staff inductions and issue contracts of employment Complete VISA applications for foreign nationals Maintain and update company live spreadsheets accurately Assist with wider HR administration Qualifications/Requirements: 1/2 years' experience processing payroll Excellent numeracy skills and attention to detail Multilingual would be adventurous Ability to prioritise tasks effectively and work well under pressure Experience with Sage 50 payroll is advantageous Benefits: 21 days holiday + 8 Statutory bank holidays (also gaining 1 extra day per year for every year worked) 3% Company pension contributions with the option of salary sacrifice Bike2work scheme Casual dress code On site parking Flexible when required Candidates with experience of: Payroll Admin, Payroll Specialist, Payroll Officer, Payroll Coordinator, Payroll Clerk, Payroll Analyst, may also be considered for this role.
ersg are looking for an Expenses & Travel Coordinator to join our Operations team in our Bromley HQ - this is a 12 month maternity cover. This role is designed to optimise the efficiency and effectiveness of the company's travel arrangements. The ideal candidate will be able to demonstrate a high level of accuracy and attention to detail as well as being fast-learning and motivated. We are looking for someone with excellent organisational skills, is willing to work under pressure and to tight deadlines. This role is a great opportunity to impact the company's bottom line and to significantly streamline existing processes. The ideal candidate will be organised, have a keen eye for detail and a drive to improve processes. Responsibilities include: Administration: Book flights, hotels and car hire for contractors as required by consultants Liaise with travel companies to obtain best rates, bulk discounts etc Liaise with contractors to ensure they have correct documentation for travel Resolve issues and obtain refunds where appropriate Keep in touch with contractors to ensure any issues arising are dealt with appropriately. Accounting: Ensure costs of travel are recorded in a timely and accurate manner in RSM Ensure all relevant documentation is provided to billing team to enable recovery of costs from clients where applicable Ensure costs of travel are recorded in the Sage accounting system. Ensure amounts billed to clients are correctly allocated to outstanding costs Ensure any deposits are recovered from hotels and other accommodation Provide insightful reporting to billing team to maximise recovery of costs Maintain database for company's carbon data reporting About you: Fluency in English, other languages are desirable Competent in Microsoft Office Great attention to detail Excellent communication and organisation skills Ability to work efficiently under pressure or to tight deadlines Ability to work independently and as part of a team This role is based in on site 4 days per week ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Jan 19, 2026
Contractor
ersg are looking for an Expenses & Travel Coordinator to join our Operations team in our Bromley HQ - this is a 12 month maternity cover. This role is designed to optimise the efficiency and effectiveness of the company's travel arrangements. The ideal candidate will be able to demonstrate a high level of accuracy and attention to detail as well as being fast-learning and motivated. We are looking for someone with excellent organisational skills, is willing to work under pressure and to tight deadlines. This role is a great opportunity to impact the company's bottom line and to significantly streamline existing processes. The ideal candidate will be organised, have a keen eye for detail and a drive to improve processes. Responsibilities include: Administration: Book flights, hotels and car hire for contractors as required by consultants Liaise with travel companies to obtain best rates, bulk discounts etc Liaise with contractors to ensure they have correct documentation for travel Resolve issues and obtain refunds where appropriate Keep in touch with contractors to ensure any issues arising are dealt with appropriately. Accounting: Ensure costs of travel are recorded in a timely and accurate manner in RSM Ensure all relevant documentation is provided to billing team to enable recovery of costs from clients where applicable Ensure costs of travel are recorded in the Sage accounting system. Ensure amounts billed to clients are correctly allocated to outstanding costs Ensure any deposits are recovered from hotels and other accommodation Provide insightful reporting to billing team to maximise recovery of costs Maintain database for company's carbon data reporting About you: Fluency in English, other languages are desirable Competent in Microsoft Office Great attention to detail Excellent communication and organisation skills Ability to work efficiently under pressure or to tight deadlines Ability to work independently and as part of a team This role is based in on site 4 days per week ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Junior Account Manager and Admin Support Hours : Mon-Fri 08:30-17:30 (1 in 6 weeks 08:00-17:00 ) Salary £12.25 per hour Job Summary The Vendor Support & Administrative Coordinator provides day-to-day support to vehicle vendors and ensures smooth administrative operations within the car auction process click apply for full job details
Jan 19, 2026
Full time
Junior Account Manager and Admin Support Hours : Mon-Fri 08:30-17:30 (1 in 6 weeks 08:00-17:00 ) Salary £12.25 per hour Job Summary The Vendor Support & Administrative Coordinator provides day-to-day support to vehicle vendors and ensures smooth administrative operations within the car auction process click apply for full job details
Contracts Coordinator ShipleyBaildon £26,000 - £28,000 HYBRID - 2 DAYS HOME WORKING 35 HOURS MON - FRI (FLIXIBLE START/FINISH TIMES) An excellent salary is offered with super benefits, 25 days holidays. Hybrid working, free on-site parking, gym membership, private healthcare and great pension. Do you enjoy customer service and having the responsibilty of managing detailed compliance documention and contracts for customers and suppliers? This role is super varied supporting the internal account management teams, as well as managing your own workload and building customer and internal realtionships - working at a fast pace? . Then this role is definitely for you. Working closely with clients to deeply understand their needs, enabling you to develop solutions that are truly best-in-class. My client has the expertise required to solve even the most complex challenges. Their entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for their clients. You will be providing an efficient service and support to the account managers, to a portfolio of clients in respect of their healthcare schemes. The schemes will largely be experience rated schemes but may also include smaller age rated schemes. As the Client Service Coordinator, you will be responsible for providing support, which will include regular Teams meetings with clients. In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance. You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend. This is a great opportunity for someone looking to advance in the Insurance industry, if you enjoy building and maintaining internal relationships, supporting teams with demanding adminstrative tasks and managing customer relationships, this is most certainly the role for you. If you thrive and enjoy the pressure that comes with working in a data responsible role and have superb administrative support experience for this super busy Client Services team. They really need your strong Microsoft Excel skills as you will be assisting the sales and management teams with SLA reporting for over 60 customers nationally at any one time. You need a great positive and professional attitude for this super team based in Baildon. A confident Excel user is absolutely essential for this role as you will be solely responsible for recording activity with customers and producing analytical reports and stats. Working well under pressure as you know comes hand in hand with this type of position, if you thrive working in a busy environment and react well to finding solutions for internal teams then I would really like to speak with you. Managing client queries will be a key part of this role whilst assiatnign the account managers with all the relevant administrative support. Ensuring renewal communications are issued to clients and provide assistance to consultants and clients . Your Excel skills will be needed as youy will be required to analyse data and prepare client reports and support with tender and new business activities. I look forward to hearing from you, thank you for taking the time to read and apply. Lisa Farr Associates Recruitment Specialist
Jan 19, 2026
Full time
Contracts Coordinator ShipleyBaildon £26,000 - £28,000 HYBRID - 2 DAYS HOME WORKING 35 HOURS MON - FRI (FLIXIBLE START/FINISH TIMES) An excellent salary is offered with super benefits, 25 days holidays. Hybrid working, free on-site parking, gym membership, private healthcare and great pension. Do you enjoy customer service and having the responsibilty of managing detailed compliance documention and contracts for customers and suppliers? This role is super varied supporting the internal account management teams, as well as managing your own workload and building customer and internal realtionships - working at a fast pace? . Then this role is definitely for you. Working closely with clients to deeply understand their needs, enabling you to develop solutions that are truly best-in-class. My client has the expertise required to solve even the most complex challenges. Their entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for their clients. You will be providing an efficient service and support to the account managers, to a portfolio of clients in respect of their healthcare schemes. The schemes will largely be experience rated schemes but may also include smaller age rated schemes. As the Client Service Coordinator, you will be responsible for providing support, which will include regular Teams meetings with clients. In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance. You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend. This is a great opportunity for someone looking to advance in the Insurance industry, if you enjoy building and maintaining internal relationships, supporting teams with demanding adminstrative tasks and managing customer relationships, this is most certainly the role for you. If you thrive and enjoy the pressure that comes with working in a data responsible role and have superb administrative support experience for this super busy Client Services team. They really need your strong Microsoft Excel skills as you will be assisting the sales and management teams with SLA reporting for over 60 customers nationally at any one time. You need a great positive and professional attitude for this super team based in Baildon. A confident Excel user is absolutely essential for this role as you will be solely responsible for recording activity with customers and producing analytical reports and stats. Working well under pressure as you know comes hand in hand with this type of position, if you thrive working in a busy environment and react well to finding solutions for internal teams then I would really like to speak with you. Managing client queries will be a key part of this role whilst assiatnign the account managers with all the relevant administrative support. Ensuring renewal communications are issued to clients and provide assistance to consultants and clients . Your Excel skills will be needed as youy will be required to analyse data and prepare client reports and support with tender and new business activities. I look forward to hearing from you, thank you for taking the time to read and apply. Lisa Farr Associates Recruitment Specialist
Permanent, Full Time (37.5 hours per week) Office-based Make a Real Difference Behind the Scenes Our client are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Their work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability. As they continue to grow, they are expanding their Operations Team and are looking for an Operations Coordinator. This is a varied, hands-on role where you ll play a vital part in keeping the services safe, compliant, and running smoothly. You ll work closely with the Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity. About the Role As an Operations Coordinator, you ll support day-to-day operational activity across our services, with a strong focus on: Health & Safety Compliance and risk Facilities and contractor coordination Vehicle and fleet administration Operational projects and improvements This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly - while knowing their work genuinely helps protect and support vulnerable people. Key Responsibilities Compliance, Health & Safety & Risk Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed Support incident reporting and ensure actions and learning are followed through Contribute to business continuity planning and emergency response arrangements Facilities & Operational Projects Coordinate refurbishments, repairs, maintenance, and planned works Liaise with contractors, checking insurance, qualifications, and compliance documentation Monitor quality, progress, and Health & Safety standards on site Budget management, spend accountability. Vehicle & Fleet Compliance Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements Maintain accurate records and ensure documentation is inspection-ready Assist with servicing, repairs, and resolving vehicle issues promptly Produce a working rota for the driving team Administration, Records & Reporting Maintain accurate compliance logs, registers, and audit trails Produce clear reports for managers and external stakeholders Financial budget management Communication, Training & Support Act as a professional and approachable point of contact for staff and contractors Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience Support Health & Safety training, inductions, and awareness activity About You Our client are looking for someone who is organised, proactive, and confident working in a compliance-focused environment. You ll need: Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams) Excellent communication and organisational skills Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration A high level of attention to detail and confidence in managing records and reports Budget management and spend control A full UK driving licence with access to a vehicle and business insurance Comfort working in environments with people with disabilities in both adults and children Desirable (but not essential): Knowledge of CQC standards Experience in health or social care settings Familiarity with LOLER, PAT testing, or statutory inspections Health & Safety training (IOSH / NEBOSH) or willingness to work towards this Why Join Our Client? They offer a genuinely rewarding package, including: 28 days annual leave (rising with service) Cash-back health plan with 24/7 GP access Retail discounts at hundreds of major brands Cycle to Work scheme Stream access earned wages early Life assurance after probation Pension with employer contributions A regular staff prize draw Excellent training, development, and progression opportunities A strong wellbeing programme and Employee Assistance Programme A supportive, collaborative culture where your voice matters Additional Information Occasional out-of-hours support may be required Enhanced DBS check required in line with safeguarding responsibilities On occasion, to support fundraising with activities and social media posts Our client are committed to equality, diversity, and inclusion and welcome applications from all backgrounds
Jan 19, 2026
Full time
Permanent, Full Time (37.5 hours per week) Office-based Make a Real Difference Behind the Scenes Our client are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Their work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability. As they continue to grow, they are expanding their Operations Team and are looking for an Operations Coordinator. This is a varied, hands-on role where you ll play a vital part in keeping the services safe, compliant, and running smoothly. You ll work closely with the Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity. About the Role As an Operations Coordinator, you ll support day-to-day operational activity across our services, with a strong focus on: Health & Safety Compliance and risk Facilities and contractor coordination Vehicle and fleet administration Operational projects and improvements This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly - while knowing their work genuinely helps protect and support vulnerable people. Key Responsibilities Compliance, Health & Safety & Risk Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed Support incident reporting and ensure actions and learning are followed through Contribute to business continuity planning and emergency response arrangements Facilities & Operational Projects Coordinate refurbishments, repairs, maintenance, and planned works Liaise with contractors, checking insurance, qualifications, and compliance documentation Monitor quality, progress, and Health & Safety standards on site Budget management, spend accountability. Vehicle & Fleet Compliance Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements Maintain accurate records and ensure documentation is inspection-ready Assist with servicing, repairs, and resolving vehicle issues promptly Produce a working rota for the driving team Administration, Records & Reporting Maintain accurate compliance logs, registers, and audit trails Produce clear reports for managers and external stakeholders Financial budget management Communication, Training & Support Act as a professional and approachable point of contact for staff and contractors Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience Support Health & Safety training, inductions, and awareness activity About You Our client are looking for someone who is organised, proactive, and confident working in a compliance-focused environment. You ll need: Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams) Excellent communication and organisational skills Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration A high level of attention to detail and confidence in managing records and reports Budget management and spend control A full UK driving licence with access to a vehicle and business insurance Comfort working in environments with people with disabilities in both adults and children Desirable (but not essential): Knowledge of CQC standards Experience in health or social care settings Familiarity with LOLER, PAT testing, or statutory inspections Health & Safety training (IOSH / NEBOSH) or willingness to work towards this Why Join Our Client? They offer a genuinely rewarding package, including: 28 days annual leave (rising with service) Cash-back health plan with 24/7 GP access Retail discounts at hundreds of major brands Cycle to Work scheme Stream access earned wages early Life assurance after probation Pension with employer contributions A regular staff prize draw Excellent training, development, and progression opportunities A strong wellbeing programme and Employee Assistance Programme A supportive, collaborative culture where your voice matters Additional Information Occasional out-of-hours support may be required Enhanced DBS check required in line with safeguarding responsibilities On occasion, to support fundraising with activities and social media posts Our client are committed to equality, diversity, and inclusion and welcome applications from all backgrounds
A leading fashion supplier is seeking a proactive and organised Sales Operations Administrator to support the team during a busy period. This is a great opportunity to gain hands-on experience within a fast-paced wholesale environment, working with key retail accounts and supporting daily operations. The role is temporary, based in London, and expected to run for 2-3 months. You will work closely with the account coordinators and wider operations team to manage order administration, stock updates and customer communications. This role would suit someone with strong Excel skills, excellent attention to detail, and the ability to thrive in a fast-moving setting. Key responsibilities will include Supporting with customer buy sheet setup and data sharing Updating buy plans with purchase orders, size breakdowns and key information Accurately inputting sales orders into SAP and maintaining order records Liaising with logistics to ensure timely processing of customer deliveries Running and updating weekly reports including critical paths and stock availability Sending and tracking samples for buyer meetings Supporting meeting preparation, including pulling and organising product samples Coordinating with finance to resolve invoice queries Assisting in the setup of new customer accounts and ensuring internal teams have the required manuals Acting as a point of contact for customer queries relating to orders Person Specification Strong organisational and problem-solving skills High level of accuracy and attention to detail Proactive, enthusiastic and a strong team player Quick to learn and eager to build on existing knowledge Proficient in Microsoft Excel, including VLOOKUPS, Pivot Tables and SUMIFS
Jan 19, 2026
Full time
A leading fashion supplier is seeking a proactive and organised Sales Operations Administrator to support the team during a busy period. This is a great opportunity to gain hands-on experience within a fast-paced wholesale environment, working with key retail accounts and supporting daily operations. The role is temporary, based in London, and expected to run for 2-3 months. You will work closely with the account coordinators and wider operations team to manage order administration, stock updates and customer communications. This role would suit someone with strong Excel skills, excellent attention to detail, and the ability to thrive in a fast-moving setting. Key responsibilities will include Supporting with customer buy sheet setup and data sharing Updating buy plans with purchase orders, size breakdowns and key information Accurately inputting sales orders into SAP and maintaining order records Liaising with logistics to ensure timely processing of customer deliveries Running and updating weekly reports including critical paths and stock availability Sending and tracking samples for buyer meetings Supporting meeting preparation, including pulling and organising product samples Coordinating with finance to resolve invoice queries Assisting in the setup of new customer accounts and ensuring internal teams have the required manuals Acting as a point of contact for customer queries relating to orders Person Specification Strong organisational and problem-solving skills High level of accuracy and attention to detail Proactive, enthusiastic and a strong team player Quick to learn and eager to build on existing knowledge Proficient in Microsoft Excel, including VLOOKUPS, Pivot Tables and SUMIFS
Oversee daily administrative functions across the business to ensure efficient operations. Maintain central records for contracts, licences, supplier documents, and company policies. Monitor and update building and HMO licences, ensuring renewals are actioned promptly. Support meeting administration - agendas, minutes, and action tracking. Coordinate office logistics and support IT and system access requirements for the team. Line manage the Coordinator - Administration & Operations and Vertus Graduate, providing direction, workload planning, and professional development support. Oversee onboarding of new starters - ensuring systems access, equipment, and induction plans are in place. Regularly review internal systems, ensuring user access levels and approval hierarchies are up to date. Support updates to organisation charts, cost centre allocations, and system permissions as staffing changes occur. Manage intern and work experience programmes, including recruitment coordination, placement logistics, and feedback collection. Proven experience in a business administration or operations management role, ideally within property, real estate, or a professional services environment. Demonstrable experience of leading and managing a team, with direct responsibility for line reports. Experience managing financial processes such as cross-charges, invoice coding, or cost centre allocations. Experience coordinating HR administration - onboarding, systems access, and staff lifecycle changes. Track record of improving or maintaining business systems and workflows (finance, HR, or compliance platforms). Experience monitoring and reporting on spend or budgets, including pre-paid or expense card management, with responsibility for budget management and forecasting. Exposure to utilities or property administration (e.g. council tax, licences, service contracts). Experience in the Build-to-Rent, residential property, or facilities management sectors. Experience supporting operational reviews (e.g. PO or portfolio reviews) and preparing management reports. Supervisory experience - managing interns, work placements, or junior administrative staff. Previous involvement in system audits, approval hierarchies, or data governance reviews. Strong administrative and organisational skills with the ability to manage multiple streams of work simultaneously. Excellent numerical and analytical skills with attention to financial accuracy and cost allocation. Confident using Excel and other data tools for reporting, reconciliation, and tracking. Working knowledge of business systems such as Yardi, Smartsheets etc. Understanding of basic HR processes (onboarding, user access, cost centre updates). Awareness of property-related administration such as HMO licences, building licences, and utility account management. Strong written and verbal communication skills, with the ability to draft clear correspondence and maintain accurate documentation. Process improvement mindset - able to spot inefficiencies and suggest practical solutions Highly organised, methodical, and reliable - able to keep on top of multiple administrative priorities. Commercially minded with a sense of accountability for cost control and value for money. Proactive and self-motivated - takes ownership of tasks and sees them through to completion. Strong interpersonal skills; confident working across different teams and levels of seniority. Discreet and professional when handling sensitive information (financial or HR-related). Flexible and adaptable, comfortable working in a fast-paced, evolving business environment. Collaborative and approachable - a natural team player who supports others and maintains positive working relationships. HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Jan 19, 2026
Full time
Oversee daily administrative functions across the business to ensure efficient operations. Maintain central records for contracts, licences, supplier documents, and company policies. Monitor and update building and HMO licences, ensuring renewals are actioned promptly. Support meeting administration - agendas, minutes, and action tracking. Coordinate office logistics and support IT and system access requirements for the team. Line manage the Coordinator - Administration & Operations and Vertus Graduate, providing direction, workload planning, and professional development support. Oversee onboarding of new starters - ensuring systems access, equipment, and induction plans are in place. Regularly review internal systems, ensuring user access levels and approval hierarchies are up to date. Support updates to organisation charts, cost centre allocations, and system permissions as staffing changes occur. Manage intern and work experience programmes, including recruitment coordination, placement logistics, and feedback collection. Proven experience in a business administration or operations management role, ideally within property, real estate, or a professional services environment. Demonstrable experience of leading and managing a team, with direct responsibility for line reports. Experience managing financial processes such as cross-charges, invoice coding, or cost centre allocations. Experience coordinating HR administration - onboarding, systems access, and staff lifecycle changes. Track record of improving or maintaining business systems and workflows (finance, HR, or compliance platforms). Experience monitoring and reporting on spend or budgets, including pre-paid or expense card management, with responsibility for budget management and forecasting. Exposure to utilities or property administration (e.g. council tax, licences, service contracts). Experience in the Build-to-Rent, residential property, or facilities management sectors. Experience supporting operational reviews (e.g. PO or portfolio reviews) and preparing management reports. Supervisory experience - managing interns, work placements, or junior administrative staff. Previous involvement in system audits, approval hierarchies, or data governance reviews. Strong administrative and organisational skills with the ability to manage multiple streams of work simultaneously. Excellent numerical and analytical skills with attention to financial accuracy and cost allocation. Confident using Excel and other data tools for reporting, reconciliation, and tracking. Working knowledge of business systems such as Yardi, Smartsheets etc. Understanding of basic HR processes (onboarding, user access, cost centre updates). Awareness of property-related administration such as HMO licences, building licences, and utility account management. Strong written and verbal communication skills, with the ability to draft clear correspondence and maintain accurate documentation. Process improvement mindset - able to spot inefficiencies and suggest practical solutions Highly organised, methodical, and reliable - able to keep on top of multiple administrative priorities. Commercially minded with a sense of accountability for cost control and value for money. Proactive and self-motivated - takes ownership of tasks and sees them through to completion. Strong interpersonal skills; confident working across different teams and levels of seniority. Discreet and professional when handling sensitive information (financial or HR-related). Flexible and adaptable, comfortable working in a fast-paced, evolving business environment. Collaborative and approachable - a natural team player who supports others and maintains positive working relationships. HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Salary: £29,580 FTE per annum rising to £30,090 per annum after successfully completing six-month probation period Location: Contractually based in our Hwb in Pontypool or Newport - To assist in the management of Cyfannol Support Services across Torfaen and Newport Contract Type: Permanent Agile working where and when required, to do the job most effectively Hours & working Pattern: •35 hours per week (full time) •Generally, Monday to Friday with occasional evening and weekend work •Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift •All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Accountable to: Support Services Manager Accountable for: Team Leaders and Support Workers Purpose of the post: To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence Specific responsibilities: 1.To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency. 2.Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported. 3.Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety 4.Provide line management to Team Leaders and Support Workers in line with Cyfannol s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way. 5.Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way. 6.Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department. 7.Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings. 8.Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required. 9.Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate 10.Grow your service team s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes 11.Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate. 12.Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits 13.Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid. 14.Lead regular Service team meetings to support communication, reflection and service development 15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector 16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services 17. Encourage and support adults and children to have a voice within Cyfannol and the wider sector 18. Contribute to internal development projects as part of an organisational continuous improvement. 19. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach. General responsibilities: 1.Actively contribute to the achievement of Cyfannol Women s Aid s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice. 2.Demonstrate and positively promote Cyfannol s core values of compassion, integrity, and equity in all aspects of your role. 3.Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise. 4.Represent Cyfannol Women s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation s reputation. 5.Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development. 6.Work in accordance with Cyfannol s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice. 7.Contribute to Cyfannol s environmental goals by participating in carbon-reducing initiatives, including the organisation s pledge campaign Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date:4th February 2026 We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled. Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.
Jan 19, 2026
Full time
Salary: £29,580 FTE per annum rising to £30,090 per annum after successfully completing six-month probation period Location: Contractually based in our Hwb in Pontypool or Newport - To assist in the management of Cyfannol Support Services across Torfaen and Newport Contract Type: Permanent Agile working where and when required, to do the job most effectively Hours & working Pattern: •35 hours per week (full time) •Generally, Monday to Friday with occasional evening and weekend work •Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift •All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Accountable to: Support Services Manager Accountable for: Team Leaders and Support Workers Purpose of the post: To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence Specific responsibilities: 1.To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency. 2.Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported. 3.Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety 4.Provide line management to Team Leaders and Support Workers in line with Cyfannol s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way. 5.Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way. 6.Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department. 7.Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings. 8.Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required. 9.Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate 10.Grow your service team s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes 11.Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate. 12.Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits 13.Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid. 14.Lead regular Service team meetings to support communication, reflection and service development 15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector 16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services 17. Encourage and support adults and children to have a voice within Cyfannol and the wider sector 18. Contribute to internal development projects as part of an organisational continuous improvement. 19. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach. General responsibilities: 1.Actively contribute to the achievement of Cyfannol Women s Aid s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice. 2.Demonstrate and positively promote Cyfannol s core values of compassion, integrity, and equity in all aspects of your role. 3.Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise. 4.Represent Cyfannol Women s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation s reputation. 5.Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development. 6.Work in accordance with Cyfannol s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice. 7.Contribute to Cyfannol s environmental goals by participating in carbon-reducing initiatives, including the organisation s pledge campaign Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date:4th February 2026 We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled. Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.
The focus of this role is delivery of support to the fundraising team as well as administrative and financial record keeping tasks. You will be the first point of contact for individual supporters and play a key role in developing and delivering our stewardship and engagement plans. You will be involved in gathering feedback and experiences from our visitors so that we can show our impact. You will have an important role to make sure our database, record keeping and financial systems are accurate and fully up to date. You will assist the Fundraising Manager to generate financial and impact reports for use internally and externally. This is a varied role with plenty of contact with our wider staff team and supporter community and some desk-based work alongside. If you have experience in fundraising roles this would be an advantage. Key responsibilities: Supporter care and communication (40%) Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a positive, personalised and friendly approach. Proactively and reactively thank new and existing supporters, via a variety of channels including phone, email, letter, social media and in person. Contribute to the development and delivery of a stewardship plan, with support from the Fundraising Manager. In collaboration with the Fundraising Manager and fundraising colleagues, produce materials and resources to support our stewardship of donors and supporters. This will include preparation of newsletters, social media content, marketing/fundraising materials and helping to plan and deliver supporter and participation events. Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders including participants, group leaders, parents and teachers. This will be through face-to-face conversations, online events, surveys and through collating evidence gathered routinely by teams at Bendrigg. Financial and database administration (30%) Working with the Finance Manager and Fundraising Manager, accurately process, record and reconcile donations and Gift Aid income across various platforms. Log donations using a combination of manual data entry, automated imports, and third-party integrations with our fundraising database. Confidently run internal reports to generate statistics and impact measurements for use in our accounting, projections and grant reports. Ensure the database is fully up-to-date and complies with data protection regulations including GDPR. Team support (30%) Manage our third-party donation platforms, ensuring accurate record keeping. Work with the fundraising team to create and maintain our stock of fundraising materials and resources. Maintain Bendrigg s website pages related to fundraising and supporter care. Help the Fundraising Coordinator prepare for and deliver events and other community initiatives. Contribute to the planning process for the team s calendar of fundraising appeals and activities. Provide support to the onsite Income & Engagement Team providing a 'reception' service including answering the door, greeting and signposting visitors, accepting deliveries, answering the main office phone and directing calls. Further responsibilities Participate in the day-to-day work of the organisation such as attending team meetings, producing reports and taking a flexible approach to general administrative duties. Complete internal and external training appropriate to the role. This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be expected, within the scope and rank of this post.
Jan 18, 2026
Full time
The focus of this role is delivery of support to the fundraising team as well as administrative and financial record keeping tasks. You will be the first point of contact for individual supporters and play a key role in developing and delivering our stewardship and engagement plans. You will be involved in gathering feedback and experiences from our visitors so that we can show our impact. You will have an important role to make sure our database, record keeping and financial systems are accurate and fully up to date. You will assist the Fundraising Manager to generate financial and impact reports for use internally and externally. This is a varied role with plenty of contact with our wider staff team and supporter community and some desk-based work alongside. If you have experience in fundraising roles this would be an advantage. Key responsibilities: Supporter care and communication (40%) Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a positive, personalised and friendly approach. Proactively and reactively thank new and existing supporters, via a variety of channels including phone, email, letter, social media and in person. Contribute to the development and delivery of a stewardship plan, with support from the Fundraising Manager. In collaboration with the Fundraising Manager and fundraising colleagues, produce materials and resources to support our stewardship of donors and supporters. This will include preparation of newsletters, social media content, marketing/fundraising materials and helping to plan and deliver supporter and participation events. Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders including participants, group leaders, parents and teachers. This will be through face-to-face conversations, online events, surveys and through collating evidence gathered routinely by teams at Bendrigg. Financial and database administration (30%) Working with the Finance Manager and Fundraising Manager, accurately process, record and reconcile donations and Gift Aid income across various platforms. Log donations using a combination of manual data entry, automated imports, and third-party integrations with our fundraising database. Confidently run internal reports to generate statistics and impact measurements for use in our accounting, projections and grant reports. Ensure the database is fully up-to-date and complies with data protection regulations including GDPR. Team support (30%) Manage our third-party donation platforms, ensuring accurate record keeping. Work with the fundraising team to create and maintain our stock of fundraising materials and resources. Maintain Bendrigg s website pages related to fundraising and supporter care. Help the Fundraising Coordinator prepare for and deliver events and other community initiatives. Contribute to the planning process for the team s calendar of fundraising appeals and activities. Provide support to the onsite Income & Engagement Team providing a 'reception' service including answering the door, greeting and signposting visitors, accepting deliveries, answering the main office phone and directing calls. Further responsibilities Participate in the day-to-day work of the organisation such as attending team meetings, producing reports and taking a flexible approach to general administrative duties. Complete internal and external training appropriate to the role. This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be expected, within the scope and rank of this post.
