MHP Group is the integrated communications agency built for the Networked Age - a world that's increasingly connected, complex, polarised and activist. We lead the way in the application of behavioural science to solve communications challenges. We create strategies and multichannel campaigns to engage every audience, from consumer to policy maker, and from stakeholder to shareholder. With 230 experts in London, we are trusted by many of the world's leading businesses and brands. Our specialist teams include Brand & Reputation, Corporate Advisory & Capital Markets, Public Affairs, Strategic Media, Crisis & Risk, Change & Employee Engagement, Health, Financial Services, Technology, Mischief and Studio La Plage. The role We are looking for an enthusiastic People Coordinator, to work closely with the Head of People and People Advisor to deliver an efficient and effective HR service to employees throughout the employee lifecycle. The role provides first line HR support to employees and managers across the agency, is the first point of contact for the People Team and plays a key role in ensuring a positive employee experience by delivering timely, accurate and supportive HR guidance. Responsibilities Employee Lifecycle & People Administration Onboarding: Lead and manage the end-to-end onboarding experience for all new joiners, including pre-joining communications, first-day induction delivery, one-month check-ins, and coordination of quarterly all-agency induction sessions Probation Period Management: Partner with the People Advisor and line managers to support and track probation periods for new joiners, including setting reminders and ensuring timely reviews Internships & Work Experience: Take full ownership of internship and work experience programmes, managing the process from initial coordination through to completion Freelancer Management: Oversee the end-to-end freelancer process, collaborating with relevant teams to ensure IR35 compliance and timely processing and payment of invoices Maintain accurate and up-to-date employee records across systems (e.g. Maconomy and personnel files), ensuring data integrity and compliance Compensation & Contract Changes: Following approval of promotions and pay adjustments, prepare and issue change letters, contract amendments, or updated contracts, and notify Payroll accordingly Benefits Administration: Coordinate and manage employee benefits in a timely and accurate manner, including season ticket loans, private medical insurance, and Cycle to Work scheme applications Absence Tracking: Monitor and maintain accurate records of employee absences, including sick leave and family leave, ensuring appropriate documentation and reporting Leaver process: Manage the full offboarding process, including administration, payroll notifications, employee file updates, exit interview tracking, and handling reference requests from future employers Exit Interviews: Hold Exit Interviews for all mid/junior staff and update quarterly reports accordingly, flagging any issues to Head of People Payroll Payroll Coordination: Support the end-to-end payroll process, ensuring all employee data (e.g. new starters, leavers, salary changes, bonuses, and deductions) is accurate and submitted to Next 15 Payroll within required deadlines Data Accuracy & Compliance: Maintain accurate payroll records and ensure all changes are processed in line with company policies and statutory requirements Payroll Queries: Act as a first point of contact for employee payroll queries, liaising with the Next 15 Payroll team to resolve issues in a timely and professional manner Reporting & Reconciliation: Assist with payroll reporting and reconciliation activities, ensuring any discrepancies are identified and resolved promptly Learning and Development Work with the People Advisor in scheduling learning sessions and managing logistics; including sending reminders, tracking attendance and liaising with external providers DEI Support the HR team in championing a more diverse and inclusive workplace by promoting initiatives, ways of working and behaviours that drive positive change Contribute as part of the integration team to support and help lead employee wellbeing initiatives, fostering collaboration across practices Policy and Working Practices Maintain and regularly update organisational charts to reflect current business structure on the intranet 'The Fount' Ensure all data is up to date and accurate on Maconomy and 'The Fount' HR process and policies: good understanding of the HR policies and processes and advise employees of the guidelines where appropriate Ownership and maintenance of the HR shared drive, ensuring Data Protection/GDPR obligations are met HR queries and query resolution: Effective management of all People Team email enquires, with first line HR advice on policies, processes or elevate more complicated queries to either People Advisor or Head of People Maintenance of the HR tracker ensuring it's reviewed weekly and up to date on all live processes People Projects and Operational Support Support the development and roll out of People projects across the agency to support the People agenda We're looking for someone who: Has experience and/or interest in working within a People department Has strong and demonstrable administration experience, including an excellent attention to detail Has excellent communication skills (verbal and written) with any level and at all times Is flexible and can adapt their personal communication style to a wide variety of stakeholders Has a desire for continual improvements and is adaptable to change Is able to work under pressure and with urgency when required Has a 'can do' attitude in a busy, fast paced environment, with a friendly and approachable manner Is willing to 'roll their sleeves up' and adds to the positive team spirit even when the task may fall outside of their job spec Is proactive and uses their initiative. Is able to self-manage their time and tasks, but knows when to elevate when necessary Is comfortable dealing with extremely confidential information and exercising discretion at all times And in return, we offer: Excellent starting salary with annual reviews 25 days holiday allowance (+ bank holidays), a day off to celebrate your Birthday, 'Time4U' every month and office Christmas closure Matched pension contributions (up to 5%) Life Assurance Private Medical Insurance Employee Assistance Programme Season ticket loans and Cycle to work scheme Gym &Shopping discounts Access to our Learning Academy to support your career and personal growth Hybrid (up to 2 days remote working per week) 'Work from Anywhere' one week per year Click here to see the full list of Our benefits - MHP Group () Here at MHP Group, we are committed to creating an inclusive and a diverse workforce.
Apr 07, 2026
Full time
MHP Group is the integrated communications agency built for the Networked Age - a world that's increasingly connected, complex, polarised and activist. We lead the way in the application of behavioural science to solve communications challenges. We create strategies and multichannel campaigns to engage every audience, from consumer to policy maker, and from stakeholder to shareholder. With 230 experts in London, we are trusted by many of the world's leading businesses and brands. Our specialist teams include Brand & Reputation, Corporate Advisory & Capital Markets, Public Affairs, Strategic Media, Crisis & Risk, Change & Employee Engagement, Health, Financial Services, Technology, Mischief and Studio La Plage. The role We are looking for an enthusiastic People Coordinator, to work closely with the Head of People and People Advisor to deliver an efficient and effective HR service to employees throughout the employee lifecycle. The role provides first line HR support to employees and managers across the agency, is the first point of contact for the People Team and plays a key role in ensuring a positive employee experience by delivering timely, accurate and supportive HR guidance. Responsibilities Employee Lifecycle & People Administration Onboarding: Lead and manage the end-to-end onboarding experience for all new joiners, including pre-joining communications, first-day induction delivery, one-month check-ins, and coordination of quarterly all-agency induction sessions Probation Period Management: Partner with the People Advisor and line managers to support and track probation periods for new joiners, including setting reminders and ensuring timely reviews Internships & Work Experience: Take full ownership of internship and work experience programmes, managing the process from initial coordination through to completion Freelancer Management: Oversee the end-to-end freelancer process, collaborating with relevant teams to ensure IR35 compliance and timely processing and payment of invoices Maintain accurate and up-to-date employee records across systems (e.g. Maconomy and personnel files), ensuring data integrity and compliance Compensation & Contract Changes: Following approval of promotions and pay adjustments, prepare and issue change letters, contract amendments, or updated contracts, and notify Payroll accordingly Benefits Administration: Coordinate and manage employee benefits in a timely and accurate manner, including season ticket loans, private medical insurance, and Cycle to Work scheme applications Absence Tracking: Monitor and maintain accurate records of employee absences, including sick leave and family leave, ensuring appropriate documentation and reporting Leaver process: Manage the full offboarding process, including administration, payroll notifications, employee file updates, exit interview tracking, and handling reference requests from future employers Exit Interviews: Hold Exit Interviews for all mid/junior staff and update quarterly reports accordingly, flagging any issues to Head of People Payroll Payroll Coordination: Support the end-to-end payroll process, ensuring all employee data (e.g. new starters, leavers, salary changes, bonuses, and deductions) is accurate and submitted to Next 15 Payroll within required deadlines Data Accuracy & Compliance: Maintain accurate payroll records and ensure all changes are processed in line with company policies and statutory requirements Payroll Queries: Act as a first point of contact for employee payroll queries, liaising with the Next 15 Payroll team to resolve issues in a timely and professional manner Reporting & Reconciliation: Assist with payroll reporting and reconciliation activities, ensuring any discrepancies are identified and resolved promptly Learning and Development Work with the People Advisor in scheduling learning sessions and managing logistics; including sending reminders, tracking attendance and liaising with external providers DEI Support the HR team in championing a more diverse and inclusive workplace by promoting initiatives, ways of working and behaviours that drive positive change Contribute as part of the integration team to support and help lead employee wellbeing initiatives, fostering collaboration across practices Policy and Working Practices Maintain and regularly update organisational charts to reflect current business structure on the intranet 'The Fount' Ensure all data is up to date and accurate on Maconomy and 'The Fount' HR process and policies: good understanding of the HR policies and processes and advise employees of the guidelines where appropriate Ownership and maintenance of the HR shared drive, ensuring Data Protection/GDPR obligations are met HR queries and query resolution: Effective management of all People Team email enquires, with first line HR advice on policies, processes or elevate more complicated queries to either People Advisor or Head of People Maintenance of the HR tracker ensuring it's reviewed weekly and up to date on all live processes People Projects and Operational Support Support the development and roll out of People projects across the agency to support the People agenda We're looking for someone who: Has experience and/or interest in working within a People department Has strong and demonstrable administration experience, including an excellent attention to detail Has excellent communication skills (verbal and written) with any level and at all times Is flexible and can adapt their personal communication style to a wide variety of stakeholders Has a desire for continual improvements and is adaptable to change Is able to work under pressure and with urgency when required Has a 'can do' attitude in a busy, fast paced environment, with a friendly and approachable manner Is willing to 'roll their sleeves up' and adds to the positive team spirit even when the task may fall outside of their job spec Is proactive and uses their initiative. Is able to self-manage their time and tasks, but knows when to elevate when necessary Is comfortable dealing with extremely confidential information and exercising discretion at all times And in return, we offer: Excellent starting salary with annual reviews 25 days holiday allowance (+ bank holidays), a day off to celebrate your Birthday, 'Time4U' every month and office Christmas closure Matched pension contributions (up to 5%) Life Assurance Private Medical Insurance Employee Assistance Programme Season ticket loans and Cycle to work scheme Gym &Shopping discounts Access to our Learning Academy to support your career and personal growth Hybrid (up to 2 days remote working per week) 'Work from Anywhere' one week per year Click here to see the full list of Our benefits - MHP Group () Here at MHP Group, we are committed to creating an inclusive and a diverse workforce.
Role - Sales Coordinator (No Sales!) Location: Manchester (Office-Based) - Hybrid available after qualifying period Salary: £25,000-£29,000 (DOE) Employment Type: Full-time, Permanent Hours: - Flexi working, 7.30am-4pm 8.30-5pm 9.30am-6pm Looking to kick-start your career in a fast-moving, international industry? Reed are currently working with an international logistics company who are looking to recruit a Junior Sales Coordinator role. The role will involve lots of administration and customer service and is the ideal position for a graduate/junior candidate eager to build a career. This is far more than an admin role. As a Sales Coordinator, you will play a key part in keeping our operations running smoothly and ensuring our customers receive world-class service. Role responsibilities: Processing customer orders Providing accurate quotes in line with SLA's s Managing customer accounts and providing excellent customer service Acting as a primary point of contact for queries and updates Working closely with our external sales teams Joining client calls and meetings to gain real-world insight Researching trade journals Monitoring local and industry developments Who We're Looking For We don't expect years of experience, we value attitude, ambition, and potential. This role is perfect for someone eager to learn, develop, and grow within a global organisation. You'll thrive here if you are: A confident communicator - comfortable speaking with customers over the phone Tech-savvy - familiar with Microsoft Office and ready to learn our internal systems Proactive and responsible - happy to work independently while supporting the wider team Eager to learn -If you bring the right energy and willingness to grow, full training will be provided.
Apr 07, 2026
Full time
Role - Sales Coordinator (No Sales!) Location: Manchester (Office-Based) - Hybrid available after qualifying period Salary: £25,000-£29,000 (DOE) Employment Type: Full-time, Permanent Hours: - Flexi working, 7.30am-4pm 8.30-5pm 9.30am-6pm Looking to kick-start your career in a fast-moving, international industry? Reed are currently working with an international logistics company who are looking to recruit a Junior Sales Coordinator role. The role will involve lots of administration and customer service and is the ideal position for a graduate/junior candidate eager to build a career. This is far more than an admin role. As a Sales Coordinator, you will play a key part in keeping our operations running smoothly and ensuring our customers receive world-class service. Role responsibilities: Processing customer orders Providing accurate quotes in line with SLA's s Managing customer accounts and providing excellent customer service Acting as a primary point of contact for queries and updates Working closely with our external sales teams Joining client calls and meetings to gain real-world insight Researching trade journals Monitoring local and industry developments Who We're Looking For We don't expect years of experience, we value attitude, ambition, and potential. This role is perfect for someone eager to learn, develop, and grow within a global organisation. You'll thrive here if you are: A confident communicator - comfortable speaking with customers over the phone Tech-savvy - familiar with Microsoft Office and ready to learn our internal systems Proactive and responsible - happy to work independently while supporting the wider team Eager to learn -If you bring the right energy and willingness to grow, full training will be provided.
Reports To:Group Marketing Director, Europe & APAC - Northstar Travel Group Teams responsible for:Buyer Relations Team, telemarketing staff Products responsible for:Northstar events mainly in Europe, plus USA and Asia Pacific Direct Reports:Account Manager, Buyer Relations team and temporary telesales staff Works with:Senior management plus event, marketing, hosted buyer, data and sales teams Office Location:London, hybrid working About Northstar Northstar Travel Group is the leading business-to-business media company providing information and marketing solutions for the global travel industry. The company owns 14 media brands connecting 1.3M industry professionals through a comprehensive portfolio of digital, social, print and more than 100 events in 13 countries. Purpose The role is responsible for recruitment and engagement of senior-level buyers for Northstar Travel Media across its events / products: Recruit delegates both personally and via the buyer relations team / telemarketing team. On-going relationship management of buyers with the aim of securing them at Northstar events. Is responsible for building, updating, cleaning & maintaining buyer databases for this purpose. Leads the buyer relations and telesales team including recruitment, training, budgets and hitting KPIs. Supports the hosted buyer and event team to deliver the delegate programmes in the lead up to and onsite at the events. Reports numbers and targets accurately on a regular basis. Key accountabilities Is responsible for delivery of agreed hosted buyer and delegate attendees and uses necessary strategy and tactics to deliver targets. Ownership of the hosted buyer / event delegate databases including liaising with the data team to request and return data for the campaigns. Manages buyer relations team to strategically find and recruit buyers to Northstar events throughout the year. To plan and manage resource as and when required. To ensure team is trained, understands the product/show, that data is handled correctly and within GDPR guidelines. This includes overseeing the team's day to day activities and regular 121s. Is responsible for the recruitment budget including temporary staff and incentives and ensuring spend is within limits. Is responsible for group coordinator recruitment including all necessary documentation, administration and reporting for this channel. To manage the relationship with the external qualifier (if using) and being the qualifier of last resort if either the external qualifier or HB recruitment team are unable to reach a decision on suitability of buyer. Has personal target and is responsible for actively making calls during campaigns to reach this target. Looks to deliver the highest standard of quality in inbound and outbound calls via the team. Assists hosted buyer & event teams to drive appointment numbers on request, and where necessary, exhibitor or sponsors appointments to fill any shortfall. Supporting the hosted buyer & event teams to deliver the programme in the lead up to and onsite at the events. Reporting numbers and targets on a regular basis. Is responsible for vetting buyers across the events based on each event's buyer criteria. Is involved with advisory boards, workshops and other events as required. Works closely with the marketing, sales, data, operations, and hosted buyer teams to achieve goals, feeding any industry knowledge back to the departments. Researching and canvassing for new business. Representing the events by attending many relevant industry events to ensure targets are met, industry expertise is expanded, and industry networks are rapidly developed. SUCCESS MEASURES A proven understanding of and commitment to, growing the hosted and other delegate programmes through a business development approach. Ability to manage and distribute data in a priority order. Able to plan and work to a sales strategy. Shows ability to think creatively to find solutions to reach targets. Shows exemplary work ethos and actively gets 'stuck in' by making calls to drive numbers at times when resource is low / falling behind targets. Strong project and time management abilities when required to juggle campaigns at similar times. Excellent communication skills - verbal and written. Ability to respond quickly when solving problems or complaints. During live campaigns and events where a telesales team is available, a minimum of 25% of your time is spent on making delegate recruitment calls within the managerial role. During small events, and with no telesales team, 75-100% of your time is spent on making delegate recruitment calls. BEHAVIOURS AND KNOWLEDGE Highly organised with significant attention to detail. Proven ability to manage a heavy workload and conflicting deadlines. Self-motivated and able to lead team by example. Team player. Good data knowledge and abilities. In-depth knowledge of all the technology required for this role including registration systems, diary systems and telephone systems. Understanding USPs and benefits of own and competitor products. Monitor competitor offering and websites to seek out new ideas. Understanding market trends and developments to maximise sales opportunities. Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.
Apr 07, 2026
Full time
Reports To:Group Marketing Director, Europe & APAC - Northstar Travel Group Teams responsible for:Buyer Relations Team, telemarketing staff Products responsible for:Northstar events mainly in Europe, plus USA and Asia Pacific Direct Reports:Account Manager, Buyer Relations team and temporary telesales staff Works with:Senior management plus event, marketing, hosted buyer, data and sales teams Office Location:London, hybrid working About Northstar Northstar Travel Group is the leading business-to-business media company providing information and marketing solutions for the global travel industry. The company owns 14 media brands connecting 1.3M industry professionals through a comprehensive portfolio of digital, social, print and more than 100 events in 13 countries. Purpose The role is responsible for recruitment and engagement of senior-level buyers for Northstar Travel Media across its events / products: Recruit delegates both personally and via the buyer relations team / telemarketing team. On-going relationship management of buyers with the aim of securing them at Northstar events. Is responsible for building, updating, cleaning & maintaining buyer databases for this purpose. Leads the buyer relations and telesales team including recruitment, training, budgets and hitting KPIs. Supports the hosted buyer and event team to deliver the delegate programmes in the lead up to and onsite at the events. Reports numbers and targets accurately on a regular basis. Key accountabilities Is responsible for delivery of agreed hosted buyer and delegate attendees and uses necessary strategy and tactics to deliver targets. Ownership of the hosted buyer / event delegate databases including liaising with the data team to request and return data for the campaigns. Manages buyer relations team to strategically find and recruit buyers to Northstar events throughout the year. To plan and manage resource as and when required. To ensure team is trained, understands the product/show, that data is handled correctly and within GDPR guidelines. This includes overseeing the team's day to day activities and regular 121s. Is responsible for the recruitment budget including temporary staff and incentives and ensuring spend is within limits. Is responsible for group coordinator recruitment including all necessary documentation, administration and reporting for this channel. To manage the relationship with the external qualifier (if using) and being the qualifier of last resort if either the external qualifier or HB recruitment team are unable to reach a decision on suitability of buyer. Has personal target and is responsible for actively making calls during campaigns to reach this target. Looks to deliver the highest standard of quality in inbound and outbound calls via the team. Assists hosted buyer & event teams to drive appointment numbers on request, and where necessary, exhibitor or sponsors appointments to fill any shortfall. Supporting the hosted buyer & event teams to deliver the programme in the lead up to and onsite at the events. Reporting numbers and targets on a regular basis. Is responsible for vetting buyers across the events based on each event's buyer criteria. Is involved with advisory boards, workshops and other events as required. Works closely with the marketing, sales, data, operations, and hosted buyer teams to achieve goals, feeding any industry knowledge back to the departments. Researching and canvassing for new business. Representing the events by attending many relevant industry events to ensure targets are met, industry expertise is expanded, and industry networks are rapidly developed. SUCCESS MEASURES A proven understanding of and commitment to, growing the hosted and other delegate programmes through a business development approach. Ability to manage and distribute data in a priority order. Able to plan and work to a sales strategy. Shows ability to think creatively to find solutions to reach targets. Shows exemplary work ethos and actively gets 'stuck in' by making calls to drive numbers at times when resource is low / falling behind targets. Strong project and time management abilities when required to juggle campaigns at similar times. Excellent communication skills - verbal and written. Ability to respond quickly when solving problems or complaints. During live campaigns and events where a telesales team is available, a minimum of 25% of your time is spent on making delegate recruitment calls within the managerial role. During small events, and with no telesales team, 75-100% of your time is spent on making delegate recruitment calls. BEHAVIOURS AND KNOWLEDGE Highly organised with significant attention to detail. Proven ability to manage a heavy workload and conflicting deadlines. Self-motivated and able to lead team by example. Team player. Good data knowledge and abilities. In-depth knowledge of all the technology required for this role including registration systems, diary systems and telephone systems. Understanding USPs and benefits of own and competitor products. Monitor competitor offering and websites to seek out new ideas. Understanding market trends and developments to maximise sales opportunities. Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.
Are you an experience Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands on role within the company, responsible for delivering a safe, good value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role Overseeing the overall operations / admin for scheduled trips / events Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Take ownership of the pre departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator) Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips. Provide the company's medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel. Track departmental budget lines and provide forecasted figures on request The Person Experience in operations / administering group travel packages Building and maintaining professional relationships with suppliers Managed overseas incidents Experience with using custom CRMs Dealt with customer enquiries and complaints Experience of managing staff Travelled extensively Understanding of how travel packages are formed Strong IT literacy, especially spreadsheets Excellent written and oral communication skills Ability to deal professionally with people from different cultural contexts Creating and maintaining effective working relationships Good presentation skills Drive, ambition and a desire to hit targets and achieve results Passion for running and/or adventure travel The package A salary of circa £37,000 (depending on experience) Hybrid working - Office location in The City (St Paul Monday - Friday working hours Opportunities to Travel Interested? Please click APPLY or contact .
Apr 07, 2026
Full time
Are you an experience Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands on role within the company, responsible for delivering a safe, good value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role Overseeing the overall operations / admin for scheduled trips / events Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Take ownership of the pre departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator) Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips. Provide the company's medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel. Track departmental budget lines and provide forecasted figures on request The Person Experience in operations / administering group travel packages Building and maintaining professional relationships with suppliers Managed overseas incidents Experience with using custom CRMs Dealt with customer enquiries and complaints Experience of managing staff Travelled extensively Understanding of how travel packages are formed Strong IT literacy, especially spreadsheets Excellent written and oral communication skills Ability to deal professionally with people from different cultural contexts Creating and maintaining effective working relationships Good presentation skills Drive, ambition and a desire to hit targets and achieve results Passion for running and/or adventure travel The package A salary of circa £37,000 (depending on experience) Hybrid working - Office location in The City (St Paul Monday - Friday working hours Opportunities to Travel Interested? Please click APPLY or contact .
Are you an Operational Coordinator or Office Manager looking for your next career move? Are you dedicated, engaging, detail-orientated and task driven? If so, then we would love to hear from you. The Company Informed Recruitment are a growing IT & Tech Recruitment Consultancy dedicated to the delivery of high-quality permanent recruitment & contract consultancy solutions to businesses within specialist markets in the UK. We are currently a small group of successful, conscientious, and hard-working people, continually looking for others to grow a team of ambitious people that take their work seriously but do so in an environment where they can have fun, enjoy professional development, look after one another, be financially rewarded, and share in each other's success. We are fiercely ambitious and competitive; however, we believe in going about our business in the right manner. That means looking to partner with people for the long term based on trust and delivering consistently. The Role This is a fantastic opportunity for an organised and proactive Office Manager with a great eye for detail and top class written and people skills, to join our expanding team. We are looking for a suitably motivated and qualified candidate to help us evolve, provide scope, and assist us to deliver our already excellent services to more customers and candidates alike. Working alongside a hard-working, collaborative, supportive and professional team, you will be taking a hands-on and active role in organising the operational side of the business. You will ensure administrative tasks are carried out in an accurate, timely, and efficient manner; manage a policy of continual improvement; support purchase ledger processes; ensure all compliance data is collated and stored in line with legislative requirements; manage suppliers and best value; manage and update data; act as the first point of contact for those communicating with the business; and help to actively market the business and promote our growth. This is a multi-dimensional role that requires a high degree of adaptability, professionalism, discretion, and the ability to multitask and prioritise in a dynamic environment. The role will be office based. The Person We are searching for likeminded professionals that are enthusiastic, positive, ambitious, mentally agile, conscientious, and driven - not only financially, but by delivering a top quality customer service and having both personal & professional pride in the work that they deliver, relationships that they build, and tenacity that they display to succeed where others do not (because that is the added value that makes work enjoyable, drives success, and ultimately maximises your return). We are looking for someone that is task orientated, likes things to be done in the correct manner, and someone that likes to solve problems and to achieve. Essential Skills A successful commercial track record in an Office Management, Operations Management or Senior Administration role. Confident running day-to-day office operations, including facilities, suppliers, and internal processes. Proactive and solutions-driven, with excellent communication and multitasking skills. Strong Office 365 skills, in particular with Word & Excel. Desirable CIPD Qualifications Accounting software experience Previous experience within recruitment, management consultancy, or professional service markets. Bachelor's Degree If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards based on effort and outcomes, a place where you can add real value and see the direct results of success both personally and on the business, then simply submit your latest CV for consideration with a covering note explaining why you fit the bill and your reasons for applying. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 07, 2026
Full time
Are you an Operational Coordinator or Office Manager looking for your next career move? Are you dedicated, engaging, detail-orientated and task driven? If so, then we would love to hear from you. The Company Informed Recruitment are a growing IT & Tech Recruitment Consultancy dedicated to the delivery of high-quality permanent recruitment & contract consultancy solutions to businesses within specialist markets in the UK. We are currently a small group of successful, conscientious, and hard-working people, continually looking for others to grow a team of ambitious people that take their work seriously but do so in an environment where they can have fun, enjoy professional development, look after one another, be financially rewarded, and share in each other's success. We are fiercely ambitious and competitive; however, we believe in going about our business in the right manner. That means looking to partner with people for the long term based on trust and delivering consistently. The Role This is a fantastic opportunity for an organised and proactive Office Manager with a great eye for detail and top class written and people skills, to join our expanding team. We are looking for a suitably motivated and qualified candidate to help us evolve, provide scope, and assist us to deliver our already excellent services to more customers and candidates alike. Working alongside a hard-working, collaborative, supportive and professional team, you will be taking a hands-on and active role in organising the operational side of the business. You will ensure administrative tasks are carried out in an accurate, timely, and efficient manner; manage a policy of continual improvement; support purchase ledger processes; ensure all compliance data is collated and stored in line with legislative requirements; manage suppliers and best value; manage and update data; act as the first point of contact for those communicating with the business; and help to actively market the business and promote our growth. This is a multi-dimensional role that requires a high degree of adaptability, professionalism, discretion, and the ability to multitask and prioritise in a dynamic environment. The role will be office based. The Person We are searching for likeminded professionals that are enthusiastic, positive, ambitious, mentally agile, conscientious, and driven - not only financially, but by delivering a top quality customer service and having both personal & professional pride in the work that they deliver, relationships that they build, and tenacity that they display to succeed where others do not (because that is the added value that makes work enjoyable, drives success, and ultimately maximises your return). We are looking for someone that is task orientated, likes things to be done in the correct manner, and someone that likes to solve problems and to achieve. Essential Skills A successful commercial track record in an Office Management, Operations Management or Senior Administration role. Confident running day-to-day office operations, including facilities, suppliers, and internal processes. Proactive and solutions-driven, with excellent communication and multitasking skills. Strong Office 365 skills, in particular with Word & Excel. Desirable CIPD Qualifications Accounting software experience Previous experience within recruitment, management consultancy, or professional service markets. Bachelor's Degree If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards based on effort and outcomes, a place where you can add real value and see the direct results of success both personally and on the business, then simply submit your latest CV for consideration with a covering note explaining why you fit the bill and your reasons for applying. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Billing and Collections Coordinator Gloucester up to £30,000 Office based (flexibility for hybrid working may be available once established in post) The Company My company are within the Business Services Sector The Role The Billing & Collections Coordinator is responsible for delivering accurate and timely invoicing while maintaining well-controlled customer accounts within a high-volume service and project environment. This role ensures all jobs are billed correctly and efficiently, proactively identifying revenue opportunities and minimising revenue loss. The Billing & Collections Coordinator reviews and resolves client billing queries, conducts investigations where necessary and manages multiple priorities in a fast-paced environment to support optimal cash flow and customer satisfaction. Key Responsibilities Raise high volumes of service invoices for parts and labour with monthly volumes of approximately 1500 to 1900 transactions Review in-house generated billing to confirm pricing accuracy and alignment with completed work Apply VAT correctly in line with established procedures and guidance Produce invoices using client specific templates where required Upload invoices and supporting documentation to customer portals Issue invoices in line with customer contracts and agreed timelines Accounts Receivable Management Maintain accurate customer accounts Reconcile customer balances and investigate discrepancies Act as the primary point of contact for invoice disputes, managing queries through to full resolution Support credit control activity through account reconciliation and query clearance Maintain records to support aged debtor reporting Systems and Process Use Xero, Simpro, and Excel as core working systems Maintain clear audit trails and supporting documentation Identify opportunities to improve billing and AR processes as transaction volumes increase Your Profile Demonstratable experience in Accounts Receivable or billing, in a service or project-based business Demonstratable experience of parts and labour invoicing Confidence and capability to work with high transactional volumes Experience or understanding of project invoicing such as staged billing applications or valuations Experience operating within a group structure Experience invoicing across multiple legal entities Previous responsibility for supervising or supporting junior AR team members would be advantageous AAT qualification desirable but not essential For further information, please contact Rhian Mountjoy on or By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Apr 07, 2026
Full time
Billing and Collections Coordinator Gloucester up to £30,000 Office based (flexibility for hybrid working may be available once established in post) The Company My company are within the Business Services Sector The Role The Billing & Collections Coordinator is responsible for delivering accurate and timely invoicing while maintaining well-controlled customer accounts within a high-volume service and project environment. This role ensures all jobs are billed correctly and efficiently, proactively identifying revenue opportunities and minimising revenue loss. The Billing & Collections Coordinator reviews and resolves client billing queries, conducts investigations where necessary and manages multiple priorities in a fast-paced environment to support optimal cash flow and customer satisfaction. Key Responsibilities Raise high volumes of service invoices for parts and labour with monthly volumes of approximately 1500 to 1900 transactions Review in-house generated billing to confirm pricing accuracy and alignment with completed work Apply VAT correctly in line with established procedures and guidance Produce invoices using client specific templates where required Upload invoices and supporting documentation to customer portals Issue invoices in line with customer contracts and agreed timelines Accounts Receivable Management Maintain accurate customer accounts Reconcile customer balances and investigate discrepancies Act as the primary point of contact for invoice disputes, managing queries through to full resolution Support credit control activity through account reconciliation and query clearance Maintain records to support aged debtor reporting Systems and Process Use Xero, Simpro, and Excel as core working systems Maintain clear audit trails and supporting documentation Identify opportunities to improve billing and AR processes as transaction volumes increase Your Profile Demonstratable experience in Accounts Receivable or billing, in a service or project-based business Demonstratable experience of parts and labour invoicing Confidence and capability to work with high transactional volumes Experience or understanding of project invoicing such as staged billing applications or valuations Experience operating within a group structure Experience invoicing across multiple legal entities Previous responsibility for supervising or supporting junior AR team members would be advantageous AAT qualification desirable but not essential For further information, please contact Rhian Mountjoy on or By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Key Responsibilities (not limited to) In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation. Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences. Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works. Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings. Co-ordinate resident engagement requirements at site level. Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities. Assist with the collation of technical information required as part of response to resident enquiries and complaints. Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system. Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record. Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services. Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER. Maintain trackers for compliance and building safety related remedial and improvement actions. Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate. When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case. Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings. Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes. Key Values ValueBehaviours Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf. RespectYou treat people with respect independent of their status or disagreement with you. InnovationYou challenge prevailing assumptions when warranted and suggest better approaches. CollaborationYou unite to support each other's ideas - even if you see it slightly differently. CommunicationYou share information openly and proactively. Qualifications, Experience and Role Requirements Essential Technical awareness of building safety and compliance legislation and best practice Knowledge of SFG20 standards and how these are practically delivered to residential buildings Extensive experience of utilising the full Microsoft Office suite Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting Previous experience of records management A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building Excellent verbal and written communication skills Strong interpersonal skills to build effective relationships internally and externally Strong IT skills that have been applied in a previous building safety / facilities management role Proficiency for absorbing new information and the ability to share that knowledge with others Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met Ability to work independently and manage your own schedule Strong attention to detail Proactive and helpful attitude Ability and willingness to visit properties across the UK as required Desirable NEBOSH Level 3 Certificate in Fire Safety or equivalent Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body Good knowledge of compliance requirements for facilities management operations (hard and soft services) Knowledge of pass / fail criteria for passive fire protection systems A sound understanding of the workings of active fire safety systems Experience of undertaking building safety audits in high-rise multi occupied residential buildings Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards Ability to manage contractors effectively ensuring required outputs and best value for the business Strong negotiation skills
Apr 07, 2026
Full time
Key Responsibilities (not limited to) In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation. Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences. Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works. Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings. Co-ordinate resident engagement requirements at site level. Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities. Assist with the collation of technical information required as part of response to resident enquiries and complaints. Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system. Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record. Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services. Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER. Maintain trackers for compliance and building safety related remedial and improvement actions. Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate. When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case. Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings. Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes. Key Values ValueBehaviours Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf. RespectYou treat people with respect independent of their status or disagreement with you. InnovationYou challenge prevailing assumptions when warranted and suggest better approaches. CollaborationYou unite to support each other's ideas - even if you see it slightly differently. CommunicationYou share information openly and proactively. Qualifications, Experience and Role Requirements Essential Technical awareness of building safety and compliance legislation and best practice Knowledge of SFG20 standards and how these are practically delivered to residential buildings Extensive experience of utilising the full Microsoft Office suite Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting Previous experience of records management A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building Excellent verbal and written communication skills Strong interpersonal skills to build effective relationships internally and externally Strong IT skills that have been applied in a previous building safety / facilities management role Proficiency for absorbing new information and the ability to share that knowledge with others Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met Ability to work independently and manage your own schedule Strong attention to detail Proactive and helpful attitude Ability and willingness to visit properties across the UK as required Desirable NEBOSH Level 3 Certificate in Fire Safety or equivalent Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body Good knowledge of compliance requirements for facilities management operations (hard and soft services) Knowledge of pass / fail criteria for passive fire protection systems A sound understanding of the workings of active fire safety systems Experience of undertaking building safety audits in high-rise multi occupied residential buildings Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards Ability to manage contractors effectively ensuring required outputs and best value for the business Strong negotiation skills
Are you experienced in sales order processing or sales administration looking for an exciting opportunity? Do you enjoy business to business customer service? We're recruiting a permanent Customer and Sales Coordinator for our client based in Melksham. DAY TO DAY: Processing & managing customer orders received via email, phone, or web Responding accurately and efficiently to customer support queries Supporting key account managers and field sales staff with admin, processing orders and upselling Issuing invoices, processing / allocating credits and replacements Escalating any complaints and liaising with Sales Office Manager Maintaining tight order over order book Updating information on SAGE and database Setting up new customer accounts for field sales reps Helping to maintain showroom, product samples library, helping check orders are sent out in a timely manner Ensuring accuracy and timely processing You'll provide friendly customer support, support the road sales reps with administration tasks, chase payments with pro forma invoices, handle customer credits or replacements, and maintain up-to-date details within CRM and Sage You will also assist with setting up new customer accounts, Helping at trade shows, and supporting showroom and warehouse areas WE WOULD LOVE TO SEE: Accuracy and attention to detail Good customer service - ideally in a B2B environment A proactive approach to customer service AND FOR YOU: On site parking 25 days holiday Opportunity to be part of a progressive team with global presence
Apr 07, 2026
Full time
Are you experienced in sales order processing or sales administration looking for an exciting opportunity? Do you enjoy business to business customer service? We're recruiting a permanent Customer and Sales Coordinator for our client based in Melksham. DAY TO DAY: Processing & managing customer orders received via email, phone, or web Responding accurately and efficiently to customer support queries Supporting key account managers and field sales staff with admin, processing orders and upselling Issuing invoices, processing / allocating credits and replacements Escalating any complaints and liaising with Sales Office Manager Maintaining tight order over order book Updating information on SAGE and database Setting up new customer accounts for field sales reps Helping to maintain showroom, product samples library, helping check orders are sent out in a timely manner Ensuring accuracy and timely processing You'll provide friendly customer support, support the road sales reps with administration tasks, chase payments with pro forma invoices, handle customer credits or replacements, and maintain up-to-date details within CRM and Sage You will also assist with setting up new customer accounts, Helping at trade shows, and supporting showroom and warehouse areas WE WOULD LOVE TO SEE: Accuracy and attention to detail Good customer service - ideally in a B2B environment A proactive approach to customer service AND FOR YOU: On site parking 25 days holiday Opportunity to be part of a progressive team with global presence
As a Business Support Coordinator at Bechtle you will be responsible for supporting the Executive Assistant with the day-to-day tasks across the business. Your day will be filled with a variety of vital tasks like office management, daily reporting, ensuring the timely allocation of accounts and leads across the business as well as getting involved in the organisation of events like Christmas parties, yearly kick-offs and sustainability events. You will be a methodical and organised person with strong communication skills and genuine passion for working as a team. Job Role Responsibilities • Day-to-day operational tasks working alongside the Executive Assistant. • Assist with reports, data driven tasks and liaising with Account Managers. • Lead allocation and follow ups. • Assisting in event organisation, internal communications, and sustainability driven activities. • Assisting with office management tasks when required. • Administrative jobs such as creating surveys, writing blogs, newsletters and much more. Job Requirements • Highly skilled using Excel, PowerPoint, Word etc. • Strong administration skills. • Methodical thinking. • Self-motivated and ambitious with a positive attitude. • Excellent communication and organisational skills. • Team oriented mindset. • Ability to work within a fast-paced environment where work and fun are the key ingredients. • Ability to work as part of a team and display teamwork. What we offer • Hybrid Working (3 days in/2 days out) after you've completed 12 months in the business. • Starting Salary of £27,000 plus bonus based on performance. • Location - close to the M4 with a modern, up to date living space and ample parking. • Culture - Social events, Supportive, Fun, Hard working. • Perks - Incentives (holidays, vouchers, lunches, spot prizes). • Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) • Subsidised health care/medical benefits • Annual Leave - 25-30 days plus B. H's + optional 2 weeks unpaid. Increases with time spent • Progression Plan - training & mentor programme. Experience • Proven experience in a similar role desirable but not essential. • Office experience with good MS office skills • An interest in running reports and data driven activities
Apr 07, 2026
Full time
As a Business Support Coordinator at Bechtle you will be responsible for supporting the Executive Assistant with the day-to-day tasks across the business. Your day will be filled with a variety of vital tasks like office management, daily reporting, ensuring the timely allocation of accounts and leads across the business as well as getting involved in the organisation of events like Christmas parties, yearly kick-offs and sustainability events. You will be a methodical and organised person with strong communication skills and genuine passion for working as a team. Job Role Responsibilities • Day-to-day operational tasks working alongside the Executive Assistant. • Assist with reports, data driven tasks and liaising with Account Managers. • Lead allocation and follow ups. • Assisting in event organisation, internal communications, and sustainability driven activities. • Assisting with office management tasks when required. • Administrative jobs such as creating surveys, writing blogs, newsletters and much more. Job Requirements • Highly skilled using Excel, PowerPoint, Word etc. • Strong administration skills. • Methodical thinking. • Self-motivated and ambitious with a positive attitude. • Excellent communication and organisational skills. • Team oriented mindset. • Ability to work within a fast-paced environment where work and fun are the key ingredients. • Ability to work as part of a team and display teamwork. What we offer • Hybrid Working (3 days in/2 days out) after you've completed 12 months in the business. • Starting Salary of £27,000 plus bonus based on performance. • Location - close to the M4 with a modern, up to date living space and ample parking. • Culture - Social events, Supportive, Fun, Hard working. • Perks - Incentives (holidays, vouchers, lunches, spot prizes). • Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) • Subsidised health care/medical benefits • Annual Leave - 25-30 days plus B. H's + optional 2 weeks unpaid. Increases with time spent • Progression Plan - training & mentor programme. Experience • Proven experience in a similar role desirable but not essential. • Office experience with good MS office skills • An interest in running reports and data driven activities
A business services company in Gloucester is seeking a Billing and Collections Coordinator to deliver accurate invoicing and maintain customer accounts. The role involves managing high volumes of service invoices, resolving billing queries, and ensuring efficient accounts receivable processes. Candidates should have experience in billing, familiarity with invoicing across multiple entities, and confidence in handling transaction volumes. This position offers potential for hybrid working after an established period.
Apr 07, 2026
Full time
A business services company in Gloucester is seeking a Billing and Collections Coordinator to deliver accurate invoicing and maintain customer accounts. The role involves managing high volumes of service invoices, resolving billing queries, and ensuring efficient accounts receivable processes. Candidates should have experience in billing, familiarity with invoicing across multiple entities, and confidence in handling transaction volumes. This position offers potential for hybrid working after an established period.
Job Title: Project Coordinator (Fire & Security)Location: BradfordSalary: >£35,000 + package We are pleased to be working with a leading provider of active fire protection systems, delivering high-quality installation, commissioning, and maintenance services across commercial, industrial, and residential sectors. Due to continued growth, we are looking for a Small Works Coordinator to join their expanding team. Duties: Small works planning and scheduling. Ordering small works materials Communication with the client in arranging convenient appointments/ booking work. Resource Management in allocating and managing engineers. Including daily updates Risk Management producing and ensuring RAMS are in place. Following provided training review asbestos reports. Quality Assurance monitoring project deliverables to ensure they meet quality standard. Provide adequate and effective support for the installation engineers. Ensuring completion of reports and handover documentation to client. Report KPIs and review completed projects with the account managers. Weekly forecasting on anticipated completed work Experience: Working within a similar contract co-ordination role in social housing or similar sector Customer/client liaison Working in a fast paced environment Ability to adapt and be flexible to environments as and when required Other attributes: Excellent Communication Skills Ability to work both independently and as part of a team Excellent Organisational Skills with ability to take ownership of tasks, situations and manage multiple tasks Flexibility and willingness to take on tasks and help out wherever necessary A drive to succeed in a diverse team, by way of taking control of situations to ensure completion of actions is at the forefront
Apr 07, 2026
Full time
Job Title: Project Coordinator (Fire & Security)Location: BradfordSalary: >£35,000 + package We are pleased to be working with a leading provider of active fire protection systems, delivering high-quality installation, commissioning, and maintenance services across commercial, industrial, and residential sectors. Due to continued growth, we are looking for a Small Works Coordinator to join their expanding team. Duties: Small works planning and scheduling. Ordering small works materials Communication with the client in arranging convenient appointments/ booking work. Resource Management in allocating and managing engineers. Including daily updates Risk Management producing and ensuring RAMS are in place. Following provided training review asbestos reports. Quality Assurance monitoring project deliverables to ensure they meet quality standard. Provide adequate and effective support for the installation engineers. Ensuring completion of reports and handover documentation to client. Report KPIs and review completed projects with the account managers. Weekly forecasting on anticipated completed work Experience: Working within a similar contract co-ordination role in social housing or similar sector Customer/client liaison Working in a fast paced environment Ability to adapt and be flexible to environments as and when required Other attributes: Excellent Communication Skills Ability to work both independently and as part of a team Excellent Organisational Skills with ability to take ownership of tasks, situations and manage multiple tasks Flexibility and willingness to take on tasks and help out wherever necessary A drive to succeed in a diverse team, by way of taking control of situations to ensure completion of actions is at the forefront
Job Title: Contact Manager Salary: Negotiable depending on experience Benefits: 28 days annual leave (inclusive of Bank Holidays) rising by a day per year up to 5 years, option to buy further weeks annual leave. Company pension, free parking and cold/hot drinks. Hours: Monday to Thursday 07:45 to 16:30 with 30 min for lunch. Friday 07:45 to 14:30 with 30 min lunch. Role Purpose Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of Newgate's management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties Maintain the highest standard of customer relationship, service and professionalism at all times. Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer's instructions and Codes of Practice. Visit sites as required and to liaise with customers. Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time. Liaise with clients and engineers daily - provide excellent service with updates, queries and problem solving. Ensure client correspondence in virtual folders is updated. Oversee the updating of the 'Schedule it' spreadsheet - by adding installation dates and allocation of engineers to contracts. Monitor the progress of all installations and site attendance on a daily basis. Organise holiday/sickness cover with Service & Maintenance Manager Liaise with Service Manager staff to "best manage" the time of civil & installation engineers Telephone support including contracts department mobile. Including weekend rotation when engineers are on site Ensure all new orders are added to the contract master spreadsheet and dates are updated. Ensure all spreadsheets are updated on a regular basis (Contract master, Contract activity sheet, Contract milestone, Virtual contract) Deal with short shipments and implement preventive actions where required Maintain and update the 'Fabrication schedule' spreadsheet. Attend meetings and conference calls when & where applicable. Complete accounts tasks such as checking and processing timesheets and expenses. Oversee the completion of invoicing Ensure special parts are available from production/purchasing to meet requirements Produce accurate information to enable your team to carry out their work in the most efficient & detailed manner available to them. To manage and control: A master production / contract schedule A weekly production and disseminated to relevant departments A weekly production meeting To take appropriate action, either verbally or written to ensure each contract is administered smoothly and trouble free. To monitor the work performance of all site engineers in association with the Service Department Manager. Team Management: including recruitment, motivation, performance management, coaching & development as per company policies and procedures. Organise workload and using logistical statistics to plan and organise, raise and assign work for Contract Coordinators each week. Support Contract Coordinators with unforeseen events on site Support Contract Coordinators, where required in sourcing materials / Hire equipment during unforeseen events. Process Improvements: initiate and implement changes to processes and systems as required. Comply with all Company Rules, Regulations and Legal Requirements. To comply with all reasonable requests that will assist with the successful running of the company. Skills, Knowledge and Behaviours Minimum of 3 years of installations and project management. Strong customer engagement and stakeholder management skills. Clear communication style with the ability to partner with all levels of the business. Able to motivate and manage in an effective & pro-active manner. Ability to work under pressure and handle multiple tasks simultaneously. Comfortable with Microsoft Packages and ERP systems (Sage, Oracle, SAP etc.). Health & Safety NEBOSH or IOSH Certified an advantage. Certifications: SMSTS / CSCS. Good understanding of relevant legislation, regulations and standards. Willingness to travel. UK Driver's License. OUR HEALTH & SAFETY RESPONSIBILITIES Section 7 - HASAWA 1974 Employee's legal duties under Health & Safety at work act 1974 states that all employees should take reasonable care of himself and of other persons who may be affected by his acts or omissions at work. Every employee shall co-operate with their employer in relation to any health and safety issues. Section 8 - HASAWA 1974 No person shall intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare
Apr 07, 2026
Full time
Job Title: Contact Manager Salary: Negotiable depending on experience Benefits: 28 days annual leave (inclusive of Bank Holidays) rising by a day per year up to 5 years, option to buy further weeks annual leave. Company pension, free parking and cold/hot drinks. Hours: Monday to Thursday 07:45 to 16:30 with 30 min for lunch. Friday 07:45 to 14:30 with 30 min lunch. Role Purpose Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of Newgate's management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties Maintain the highest standard of customer relationship, service and professionalism at all times. Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer's instructions and Codes of Practice. Visit sites as required and to liaise with customers. Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time. Liaise with clients and engineers daily - provide excellent service with updates, queries and problem solving. Ensure client correspondence in virtual folders is updated. Oversee the updating of the 'Schedule it' spreadsheet - by adding installation dates and allocation of engineers to contracts. Monitor the progress of all installations and site attendance on a daily basis. Organise holiday/sickness cover with Service & Maintenance Manager Liaise with Service Manager staff to "best manage" the time of civil & installation engineers Telephone support including contracts department mobile. Including weekend rotation when engineers are on site Ensure all new orders are added to the contract master spreadsheet and dates are updated. Ensure all spreadsheets are updated on a regular basis (Contract master, Contract activity sheet, Contract milestone, Virtual contract) Deal with short shipments and implement preventive actions where required Maintain and update the 'Fabrication schedule' spreadsheet. Attend meetings and conference calls when & where applicable. Complete accounts tasks such as checking and processing timesheets and expenses. Oversee the completion of invoicing Ensure special parts are available from production/purchasing to meet requirements Produce accurate information to enable your team to carry out their work in the most efficient & detailed manner available to them. To manage and control: A master production / contract schedule A weekly production and disseminated to relevant departments A weekly production meeting To take appropriate action, either verbally or written to ensure each contract is administered smoothly and trouble free. To monitor the work performance of all site engineers in association with the Service Department Manager. Team Management: including recruitment, motivation, performance management, coaching & development as per company policies and procedures. Organise workload and using logistical statistics to plan and organise, raise and assign work for Contract Coordinators each week. Support Contract Coordinators with unforeseen events on site Support Contract Coordinators, where required in sourcing materials / Hire equipment during unforeseen events. Process Improvements: initiate and implement changes to processes and systems as required. Comply with all Company Rules, Regulations and Legal Requirements. To comply with all reasonable requests that will assist with the successful running of the company. Skills, Knowledge and Behaviours Minimum of 3 years of installations and project management. Strong customer engagement and stakeholder management skills. Clear communication style with the ability to partner with all levels of the business. Able to motivate and manage in an effective & pro-active manner. Ability to work under pressure and handle multiple tasks simultaneously. Comfortable with Microsoft Packages and ERP systems (Sage, Oracle, SAP etc.). Health & Safety NEBOSH or IOSH Certified an advantage. Certifications: SMSTS / CSCS. Good understanding of relevant legislation, regulations and standards. Willingness to travel. UK Driver's License. OUR HEALTH & SAFETY RESPONSIBILITIES Section 7 - HASAWA 1974 Employee's legal duties under Health & Safety at work act 1974 states that all employees should take reasonable care of himself and of other persons who may be affected by his acts or omissions at work. Every employee shall co-operate with their employer in relation to any health and safety issues. Section 8 - HASAWA 1974 No person shall intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare
Job Title : Administrator - Care Home Location : Surbiton, Surrey Salary : £19 - £20 per hour Job Type : Permanent, Part Time Hours: 25 hours a week - 5 hours per day at the nursing home About us: Milverton Nursing Home is a small, dedicated care facility committed to providing a warm, welcoming, and safe environment for our residents. As a nursing home, we focus on delivering high-quality, compassionate care and depend on a highly organized and efficient back office to support our staff, residents, and their families. About the role We are looking for an organised, proactive, and compassionate Business Administrator to join our care home team. This is a key role supporting the Home Manager in ensuring the smooth and efficient running of the home, covering HR, payroll, recruitment, resident administration, and general office management. If you are detail-oriented, people-focused, and thrive in a varied administrative role, we would love to hear from you. Key Responsibilities Manage HR administration including staff records, absence tracking, payroll processing, and compliance with working time regulations and leave entitlements. Coordinate recruitment and onboarding processes, including advertising roles, liaising with agencies, shortlisting candidates, conducting pre-employment checks, and issuing contracts. Oversee staff development and workforce management, including training coordination, maintaining compliance records, Right to Work documentation, and supporting agency staffing arrangements. Provide basic IT support to staff. Support enquiries, preadmissions and show rounds for prospective residents. Ensure compliance with GDPR and data protection regulations. Assist with maintaining internal systems and databases. Build relationships with local organisations and stakeholders. Support events and activities for residents and families. Assist with newsletters and communications. Manage correspondence, calls, filing, and record-keeping. Take minutes for meetings and prepare reports. Support the Home Manager with weekly and monthly reporting. Assist in emergency procedures and planning. About you: Skills and Experience: Proven administrative experience (healthcare or care home experience desirable). Promote a welcoming and professional environment at all times. Strong organisational and time management skills. Excellent communication, interpersonal skills and minute taking. High attention to detail and accuracy. Confident using IT systems, Microsoft Office and AI Ability to handle confidential information with discretion. A team player with a positive and proactive attitude. Personal Attributes: Compassionate and respectful approach when dealing with residents and families. Professional, discreet, and trustworthy. Strong attention to detail. Flexible and adaptable to changing needs. What we offer A supportive and friendly working environment. Employee of the month recognition scheme. Free on-site lunch. Opportunities for training and professional development. The chance to make a real difference in residents' lives. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Care Home Administrator, Care Home Business Manager, Finance Administrator, HR Coordinator, Payroll Administrator, Office Manager, Business Coordinator, Accounts Assistant also be considered for this role.
Apr 07, 2026
Full time
Job Title : Administrator - Care Home Location : Surbiton, Surrey Salary : £19 - £20 per hour Job Type : Permanent, Part Time Hours: 25 hours a week - 5 hours per day at the nursing home About us: Milverton Nursing Home is a small, dedicated care facility committed to providing a warm, welcoming, and safe environment for our residents. As a nursing home, we focus on delivering high-quality, compassionate care and depend on a highly organized and efficient back office to support our staff, residents, and their families. About the role We are looking for an organised, proactive, and compassionate Business Administrator to join our care home team. This is a key role supporting the Home Manager in ensuring the smooth and efficient running of the home, covering HR, payroll, recruitment, resident administration, and general office management. If you are detail-oriented, people-focused, and thrive in a varied administrative role, we would love to hear from you. Key Responsibilities Manage HR administration including staff records, absence tracking, payroll processing, and compliance with working time regulations and leave entitlements. Coordinate recruitment and onboarding processes, including advertising roles, liaising with agencies, shortlisting candidates, conducting pre-employment checks, and issuing contracts. Oversee staff development and workforce management, including training coordination, maintaining compliance records, Right to Work documentation, and supporting agency staffing arrangements. Provide basic IT support to staff. Support enquiries, preadmissions and show rounds for prospective residents. Ensure compliance with GDPR and data protection regulations. Assist with maintaining internal systems and databases. Build relationships with local organisations and stakeholders. Support events and activities for residents and families. Assist with newsletters and communications. Manage correspondence, calls, filing, and record-keeping. Take minutes for meetings and prepare reports. Support the Home Manager with weekly and monthly reporting. Assist in emergency procedures and planning. About you: Skills and Experience: Proven administrative experience (healthcare or care home experience desirable). Promote a welcoming and professional environment at all times. Strong organisational and time management skills. Excellent communication, interpersonal skills and minute taking. High attention to detail and accuracy. Confident using IT systems, Microsoft Office and AI Ability to handle confidential information with discretion. A team player with a positive and proactive attitude. Personal Attributes: Compassionate and respectful approach when dealing with residents and families. Professional, discreet, and trustworthy. Strong attention to detail. Flexible and adaptable to changing needs. What we offer A supportive and friendly working environment. Employee of the month recognition scheme. Free on-site lunch. Opportunities for training and professional development. The chance to make a real difference in residents' lives. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Care Home Administrator, Care Home Business Manager, Finance Administrator, HR Coordinator, Payroll Administrator, Office Manager, Business Coordinator, Accounts Assistant also be considered for this role.
Location: Rotherham Mentored by: Regional Head Type of Employment: Full-time Hours of Work: 40 hours per week Days of work: Monday-Friday Pay Level: £48,000 The Really NEET Project is seeking a highly skilled and passionate Special Educational Needs Coordinator to lead & strengthen the quality of our SEND provision across the region. The SENCo will drive excellence in SEND practice, support staff development, and ensure that statutory responsibilities are fulfilled with professionalism and care. Working collaboratively with staff, external agencies, families and local authorities, the SENCo will help shape an inclusive environment where every young person can thrive. Some of the key areas include: Champion and embed high standards, values and inclusive practices in SEND across the centre. Provide effective line management to the Pastoral Caseworker , including regular supervision and developmental coaching. Lead and contribute to self-improvement audits in SEND and education , ensuring recommendations are fully implemented. Advocate confidently for yourself, staff, young people, and their families within an inclusive practice. Act as a key point of accountability to Local Authorities and Ofsted . Present clear and accurate reports on SEND performance and provision to internal and external stakeholders. Work closely with Teaching, Learning and Assessment Coordinators (TLAs) to deliver EHCP outcomes effectively. Support the embedding of adaptive teaching strategies across the provision. Our Benefits: 10 weeks paid holiday per year (during school holidays) Vitality Health package (with no employee excess to pay on claims) Royal London Pension Scheme Job valuations to ensure competitive salaries 45p per mile for any work related journeys Annual 2 night staff Getaway Christmas spending voucher Regular social activities Annual Employee Wellbeing budget Occupational Health Offer Enhanced maternity, paternity, adoption and shared parental leave policies Foster & Kinship Policy time off for training Time of for fertility/IVF treatments & appointments Bespoke CDP Opportunities What to expect from the recruitment process: Application form submitted and reviewed by the panel Shortlisted candidates invited to a first stage interview Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace. Candidate selection the panel will review any applications and a selection decision made Recruitment Manager will make contact with applicants to let them know the outcome of their interviews All applications must be submitted by 20th April 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change) For more information on this role and our organization please visit our website Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
Apr 07, 2026
Full time
Location: Rotherham Mentored by: Regional Head Type of Employment: Full-time Hours of Work: 40 hours per week Days of work: Monday-Friday Pay Level: £48,000 The Really NEET Project is seeking a highly skilled and passionate Special Educational Needs Coordinator to lead & strengthen the quality of our SEND provision across the region. The SENCo will drive excellence in SEND practice, support staff development, and ensure that statutory responsibilities are fulfilled with professionalism and care. Working collaboratively with staff, external agencies, families and local authorities, the SENCo will help shape an inclusive environment where every young person can thrive. Some of the key areas include: Champion and embed high standards, values and inclusive practices in SEND across the centre. Provide effective line management to the Pastoral Caseworker , including regular supervision and developmental coaching. Lead and contribute to self-improvement audits in SEND and education , ensuring recommendations are fully implemented. Advocate confidently for yourself, staff, young people, and their families within an inclusive practice. Act as a key point of accountability to Local Authorities and Ofsted . Present clear and accurate reports on SEND performance and provision to internal and external stakeholders. Work closely with Teaching, Learning and Assessment Coordinators (TLAs) to deliver EHCP outcomes effectively. Support the embedding of adaptive teaching strategies across the provision. Our Benefits: 10 weeks paid holiday per year (during school holidays) Vitality Health package (with no employee excess to pay on claims) Royal London Pension Scheme Job valuations to ensure competitive salaries 45p per mile for any work related journeys Annual 2 night staff Getaway Christmas spending voucher Regular social activities Annual Employee Wellbeing budget Occupational Health Offer Enhanced maternity, paternity, adoption and shared parental leave policies Foster & Kinship Policy time off for training Time of for fertility/IVF treatments & appointments Bespoke CDP Opportunities What to expect from the recruitment process: Application form submitted and reviewed by the panel Shortlisted candidates invited to a first stage interview Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace. Candidate selection the panel will review any applications and a selection decision made Recruitment Manager will make contact with applicants to let them know the outcome of their interviews All applications must be submitted by 20th April 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change) For more information on this role and our organization please visit our website Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
Pure Staff - Head Office - Permanent
Nottingham, Nottinghamshire
Play a key role in delivering accurate end-to-end weekly and monthly payroll processing, ensuring employees are paid correctly and on time while maintaining full compliance with UK payroll legislation, including PAYE, National Insurance, pensions, and statutory payments. Process payroll to ensure timely and accurate payment of salaries and expenses Maintain full compliance with financial regulations click apply for full job details
Apr 06, 2026
Full time
Play a key role in delivering accurate end-to-end weekly and monthly payroll processing, ensuring employees are paid correctly and on time while maintaining full compliance with UK payroll legislation, including PAYE, National Insurance, pensions, and statutory payments. Process payroll to ensure timely and accurate payment of salaries and expenses Maintain full compliance with financial regulations click apply for full job details
An excellent opportunity for an experienced e-Billing Specialist to join a highly regarded law firm firm. This role is ideal for someone with strong e-Billing experience who enjoys working in a fast-paced environment, managing electronic invoices and ensuring compliance with client billing requirements. Key Responsibilities Prepare and submit invoices through multiple e-Billing platforms Ensure invoi click apply for full job details
Apr 06, 2026
Full time
An excellent opportunity for an experienced e-Billing Specialist to join a highly regarded law firm firm. This role is ideal for someone with strong e-Billing experience who enjoys working in a fast-paced environment, managing electronic invoices and ensuring compliance with client billing requirements. Key Responsibilities Prepare and submit invoices through multiple e-Billing platforms Ensure invoi click apply for full job details
Who we are: The Grace Eyre Foundation is a charity based in Brighton & Hove and the wider Sussex community that has been working with people withaLearning Disabilityand autistic people since 1898. Our mission is to work towards being led by people with Learning Disabilities and autistic people to deliver high-quality housing,supportand activities in their local communities click apply for full job details
Apr 06, 2026
Full time
Who we are: The Grace Eyre Foundation is a charity based in Brighton & Hove and the wider Sussex community that has been working with people withaLearning Disabilityand autistic people since 1898. Our mission is to work towards being led by people with Learning Disabilities and autistic people to deliver high-quality housing,supportand activities in their local communities click apply for full job details
Reporting To: Area Operations Manager/ Assistant Operations Manager Location: This is a multi-site role covering Barnsley and Leeds . Regular travel between both locations is required in line with business needs. Shift: Any 5 days out of 7 Roles and Responsibilities Coordinate and oversee day-to-day operational delivery across Barnsley and Leeds sites click apply for full job details
Apr 06, 2026
Full time
Reporting To: Area Operations Manager/ Assistant Operations Manager Location: This is a multi-site role covering Barnsley and Leeds . Regular travel between both locations is required in line with business needs. Shift: Any 5 days out of 7 Roles and Responsibilities Coordinate and oversee day-to-day operational delivery across Barnsley and Leeds sites click apply for full job details
Are you an experience Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role: Overseeing the overall operations / admin for scheduled trips / events Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Take ownership of the pre-departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator) Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips. Provide the company's medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel. Track departmental budget lines and provide forecasted figures on request The Person: Experience in operations / administering group travel packages Building and maintaining professional relationships with suppliers Managed overseas incidents Experience with using custom CRMs Dealt with customer enquiries and complaints Experience of managing staff Travelled extensively Understanding of how travel packages are formed Strong IT literacy, especially spreadsheets Excellent written and oral communication skills Ability to deal professionally with people from different cultural contexts Creating and maintaining effective working relationships Good presentation skills Drive, ambition and a desire to hit targets and achieve results Passion for running and/or adventure travel The package: A salary of circa £37,000 (depending on experience) Hybrid working - Office location in The City (St Paul Monday - Friday working hours Opportunities to Travel Interested? Please click APPLY or contact
Apr 06, 2026
Full time
Are you an experience Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role: Overseeing the overall operations / admin for scheduled trips / events Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Take ownership of the pre-departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator) Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips. Provide the company's medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel. Track departmental budget lines and provide forecasted figures on request The Person: Experience in operations / administering group travel packages Building and maintaining professional relationships with suppliers Managed overseas incidents Experience with using custom CRMs Dealt with customer enquiries and complaints Experience of managing staff Travelled extensively Understanding of how travel packages are formed Strong IT literacy, especially spreadsheets Excellent written and oral communication skills Ability to deal professionally with people from different cultural contexts Creating and maintaining effective working relationships Good presentation skills Drive, ambition and a desire to hit targets and achieve results Passion for running and/or adventure travel The package: A salary of circa £37,000 (depending on experience) Hybrid working - Office location in The City (St Paul Monday - Friday working hours Opportunities to Travel Interested? Please click APPLY or contact
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description As the face of our customers, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. What are your responsibilities: Consists of the same work as that of a Customer Service Representative Available for both internal and external customers Work with team members to attempt to resolve customer problems Responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management Act as team coordinator and encourages goal achievement and accountability at the front line May be required to give instruction and training to employees of the same or lower classification covered by the Agreement An SDCS who possesses or obtains a language qualification may be required to use such qualification in the course of their duties Perform other functions within the scope of their duties to provide quality customer service This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Qualifications What's needed to succeed (Minimum Qualifications): High School Diploma or equivalent school leaving certificate Minimum of 2-3 years previous work experience in airport operations Proven track record of reliability Professional image and appearance Strong communication skills Conflict resolution and decision making, with the ability to lead Must be fluent in English and Dutch (written and spoken) Flexible approach to work standards and duties Public contact / customer service experience Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation Attendance is required at work location Must be able to live and work in the Netherlands without visa sponsorship or support Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Bachelor's Degree International GSC qualified Working knowledge of the region
Apr 06, 2026
Full time
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description As the face of our customers, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. What are your responsibilities: Consists of the same work as that of a Customer Service Representative Available for both internal and external customers Work with team members to attempt to resolve customer problems Responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management Act as team coordinator and encourages goal achievement and accountability at the front line May be required to give instruction and training to employees of the same or lower classification covered by the Agreement An SDCS who possesses or obtains a language qualification may be required to use such qualification in the course of their duties Perform other functions within the scope of their duties to provide quality customer service This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Qualifications What's needed to succeed (Minimum Qualifications): High School Diploma or equivalent school leaving certificate Minimum of 2-3 years previous work experience in airport operations Proven track record of reliability Professional image and appearance Strong communication skills Conflict resolution and decision making, with the ability to lead Must be fluent in English and Dutch (written and spoken) Flexible approach to work standards and duties Public contact / customer service experience Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation Attendance is required at work location Must be able to live and work in the Netherlands without visa sponsorship or support Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Bachelor's Degree International GSC qualified Working knowledge of the region
