Select how often (in days) to receive an alert: Location: UK - Mobile England Job-ID: 212033 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce we are now looking to hire a Professional Services Portfolio Manager into our thriving Group Professional Services (GPS) organisation within Computacenter. Working as the Professional Services Portfolio Manager, you will be responsible for overseeing the development, delivery, and ongoing evolution of Computacenter's professional services portfolio. The role involves leading cross-functional collaboration in developing the portfolio through an extended virtual team of Solution Managers, Leaders, Chief Technologists, Technology Consultants, Group Development Strategy Managers, Marketing Managers, and Sales Specialists, ensuring alignment with the vision of the Solution Area leadership and the strategic goals of both Computacenter and Group Professional Services. So, who are we? Group Professional Services encompasses our Engineering, Consultancy, and Project Management practices, along with our growing Business Solutions portfolio and nearshore/offshore centres. We are made up of over 4,200 skilled practitioners with deep expertise across core infrastructure technologies and industry-standard architecture and project management methodologies. Operating across 3 continents and serving some of the world's largest brands, we drive technological change in a thriving and fast-moving digital industry. What you'll do Define and develop the professional services portfolio in conjunction with key stakeholders to reflect the growth agenda of GPS. Conduct assessments and analysis of market trends, economic indicators, and industry knowledge to inform development priorities. Build, maintain, and direct relationships with relevant technology vendors and partners to understand development trends, influences, and direction, adapting the GPS portfolio to market opportunities and maximizing the value from development funding. Maximize access to and usage of investment funding available from technology vendors and partners. Collaborate in a virtual product development team to evolve, prioritize, implement, and communicate the portfolio. Support the preparation of development proposals for approval by the Solution Area Director. Identify development funding requirements and secure investment via the GPS Portfolio Investment process. Support preparation of Group Finance Central Investment cases, where required. Represent GPS in articulating, promoting, and educating internal stakeholders about the GPS portfolio. Act as the primary contact for sales and service inquiries regarding portfolio capabilities. Maintain understanding of the portfolio and development plans to ensure resources and capabilities are aligned and developments are aligned with delivery models. Work with GPS Partner Management to ensure the partner ecosystem aligns with portfolio capacity and delivery needs. Participate in Group Development forums to influence across Group Technology Sourcing & Managed Service peers. Take accountability for delivering approved portfolio developments. Perform project reviews to ensure progress against plans and budgets, identify improvements, and manage risks. Track and report portfolio performance to support further development, investment, or retirement of products or capabilities. Ensure developments maximize the use of R&D tax credits and support Group Finance claims. Ensure accurate portrayal of the portfolio within the GPS Portfolio library and adherence to standards. Support status and reporting updates to the Group Portfolio Board and GPS Leadership Team. Ensure techniques are applied in GPS Delivery to enhance standardization and industrialization. Verify the implementation of tools that enable automation in service delivery. Drive a common methodology for capacity and development planning to maintain the PS pipeline. Ensure optimal utilization of Solution Centres for training and customer consulting engagements. What you'll need Broad knowledge of technologies and solutions relevant to the SA market. Previous leadership experience of virtual teams and delivery. Experience managing across cultures. Ability to build effective relationships up to senior management levels. Experience managing P&L and budgets. Understanding of investment strategies. Effective stakeholder and communication management skills. Ability to analyze KPIs and produce relevant reports and MI. About us With over 20,000 employees worldwide, we are at the heart of digitization, advising organizations on IT strategy, implementing suitable technologies, and helping our customers source, transform, and manage their technology infrastructure across over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation and enabling businesses and people.
Jul 06, 2025
Full time
Select how often (in days) to receive an alert: Location: UK - Mobile England Job-ID: 212033 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce we are now looking to hire a Professional Services Portfolio Manager into our thriving Group Professional Services (GPS) organisation within Computacenter. Working as the Professional Services Portfolio Manager, you will be responsible for overseeing the development, delivery, and ongoing evolution of Computacenter's professional services portfolio. The role involves leading cross-functional collaboration in developing the portfolio through an extended virtual team of Solution Managers, Leaders, Chief Technologists, Technology Consultants, Group Development Strategy Managers, Marketing Managers, and Sales Specialists, ensuring alignment with the vision of the Solution Area leadership and the strategic goals of both Computacenter and Group Professional Services. So, who are we? Group Professional Services encompasses our Engineering, Consultancy, and Project Management practices, along with our growing Business Solutions portfolio and nearshore/offshore centres. We are made up of over 4,200 skilled practitioners with deep expertise across core infrastructure technologies and industry-standard architecture and project management methodologies. Operating across 3 continents and serving some of the world's largest brands, we drive technological change in a thriving and fast-moving digital industry. What you'll do Define and develop the professional services portfolio in conjunction with key stakeholders to reflect the growth agenda of GPS. Conduct assessments and analysis of market trends, economic indicators, and industry knowledge to inform development priorities. Build, maintain, and direct relationships with relevant technology vendors and partners to understand development trends, influences, and direction, adapting the GPS portfolio to market opportunities and maximizing the value from development funding. Maximize access to and usage of investment funding available from technology vendors and partners. Collaborate in a virtual product development team to evolve, prioritize, implement, and communicate the portfolio. Support the preparation of development proposals for approval by the Solution Area Director. Identify development funding requirements and secure investment via the GPS Portfolio Investment process. Support preparation of Group Finance Central Investment cases, where required. Represent GPS in articulating, promoting, and educating internal stakeholders about the GPS portfolio. Act as the primary contact for sales and service inquiries regarding portfolio capabilities. Maintain understanding of the portfolio and development plans to ensure resources and capabilities are aligned and developments are aligned with delivery models. Work with GPS Partner Management to ensure the partner ecosystem aligns with portfolio capacity and delivery needs. Participate in Group Development forums to influence across Group Technology Sourcing & Managed Service peers. Take accountability for delivering approved portfolio developments. Perform project reviews to ensure progress against plans and budgets, identify improvements, and manage risks. Track and report portfolio performance to support further development, investment, or retirement of products or capabilities. Ensure developments maximize the use of R&D tax credits and support Group Finance claims. Ensure accurate portrayal of the portfolio within the GPS Portfolio library and adherence to standards. Support status and reporting updates to the Group Portfolio Board and GPS Leadership Team. Ensure techniques are applied in GPS Delivery to enhance standardization and industrialization. Verify the implementation of tools that enable automation in service delivery. Drive a common methodology for capacity and development planning to maintain the PS pipeline. Ensure optimal utilization of Solution Centres for training and customer consulting engagements. What you'll need Broad knowledge of technologies and solutions relevant to the SA market. Previous leadership experience of virtual teams and delivery. Experience managing across cultures. Ability to build effective relationships up to senior management levels. Experience managing P&L and budgets. Understanding of investment strategies. Effective stakeholder and communication management skills. Ability to analyze KPIs and produce relevant reports and MI. About us With over 20,000 employees worldwide, we are at the heart of digitization, advising organizations on IT strategy, implementing suitable technologies, and helping our customers source, transform, and manage their technology infrastructure across over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation and enabling businesses and people.
Job Description: Reporting to the Head of Retail Media Ecosystems, the European Retail Media Manager deploys and optimises the European Pet Nutrition Retail Media strategy. This role is critical in maximising the exposure and performance of Mars Pet Nutrition's portfolio through customer media networks. The European Retail Media Manager guides the execution and measures the performance of all retail media in the region. This includes self-serve, on-site, and off-site programmatic-bought retail media strategy with our European eCommerce customers (including Amazon), local market key customers, and working with partner media agencies to continuously optimise performance and outcomes. The role is critical in supporting the implementation of the regional Retail Media Strategy, working with the Head of Retail Media, building 'best practice' capability in our market clusters and our Digital Business Unit (improving media performance) and customer engagement (improving media access). What are we looking for? Significant prior operational experience managing Retail Paid Search activities in an agency environment and/or large business. Strong commercial understanding of e-commerce. Deep understanding of Paid & Organic Search; algorithms, engines and optimisation. Experience with managing Amazon media, directly or indirectly (via agency). Experience and working knowledge of biddable, programmatic DSP and other off-site media types, both retailer audience-driven and standard. Ability to benchmark market best practices in retail media and help markets deploy them Good communication skills to educate stakeholders on all levels & report across key metrics Good mix of analytical/conceptual skills to understand and then optimise search performance Proven project management skills, attention to detail and exceptional organisational skills Ability to effectively influence cross borders in a matrix environment The role will require a high level of Retail Media subject matter expertise, technical leadership, and project management skills to manage a wide variety of expertise-based search projects, processes, and strategies. Flexible location at any Mars Petcare Europe eCommerce site Travel requirement of up to 10% What will be your key responsibilities? Strategy: Own the deployment of the Mars Pet Nutrition Europe retail media strategy internally across functions, market clusters and brands and externally with agencies and customers. Provide input, case studies and best practices for the continuous improvement of the regional strategy. Create and deploy channel-specific strategies for Amazon, Grocery, onsite and offsite retail media. Monitor and communicate relevant market trends to internal and external stakeholders. Develop and ensure these key trends are capitalised on and built into Mars' ongoing strategy. Onsite: Lead the agency relationships for the region to drive paid search plans and project execution. Provide customer teams with performance insights, interpret business priorities, and translate them into retail media deployment onsite. Maintain and evolve the existing processes, templates, tools, and reports in place to effectively manage, evaluate, and continuously improve paid search activities. Offsite Programmatic: Lead ongoing integration of retailer audiences into programmatic media planning (off-site retail media). Work with cross-functional teams internally (brands, COE deployment, cluster leads) and externally (agencies, customers) to deliver off-site strategic objectives. Implement biddable and programmatic best practices in off-site retail media deployment. Create and share standardised reporting for off-site retail media activities to build visibility for the media channel. Performance & Analytics: Own regional-level tracking, reporting, and analysis of retail media performance. Report retail media metrics to regional leadership on a periodic basis, together with insights on industry and customer trends and developments. Drive measurement standardisation of onsite programmatic-bought retail media activities Support clusters with monitoring competitor activity & performance, strategy and activities Manage agency campaign progress vs budget, expenses, estimating monthly costs and reconciling discrepancies. Capability Building: External - work with our agencies to ensure the right capability & tools are in place to deliver the retail media strategy Internal - support and lead embedding of retail media capabilities across the region in cross-functional teams from Sales, Category & Shopper to Brand and media COE colleagues. Run training sessions with cross-functional colleagues on operational areas relating to areas of retail media expertise (onsite search, offsite DSP). Create and own training materials to support these sessions. Represent retail media within the test & learn programme; plan & execute tests, collect and analyse data, identify trends and insights to improve long-term account performance. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry-competitive salary and benefits package, including a company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Jul 06, 2025
Full time
Job Description: Reporting to the Head of Retail Media Ecosystems, the European Retail Media Manager deploys and optimises the European Pet Nutrition Retail Media strategy. This role is critical in maximising the exposure and performance of Mars Pet Nutrition's portfolio through customer media networks. The European Retail Media Manager guides the execution and measures the performance of all retail media in the region. This includes self-serve, on-site, and off-site programmatic-bought retail media strategy with our European eCommerce customers (including Amazon), local market key customers, and working with partner media agencies to continuously optimise performance and outcomes. The role is critical in supporting the implementation of the regional Retail Media Strategy, working with the Head of Retail Media, building 'best practice' capability in our market clusters and our Digital Business Unit (improving media performance) and customer engagement (improving media access). What are we looking for? Significant prior operational experience managing Retail Paid Search activities in an agency environment and/or large business. Strong commercial understanding of e-commerce. Deep understanding of Paid & Organic Search; algorithms, engines and optimisation. Experience with managing Amazon media, directly or indirectly (via agency). Experience and working knowledge of biddable, programmatic DSP and other off-site media types, both retailer audience-driven and standard. Ability to benchmark market best practices in retail media and help markets deploy them Good communication skills to educate stakeholders on all levels & report across key metrics Good mix of analytical/conceptual skills to understand and then optimise search performance Proven project management skills, attention to detail and exceptional organisational skills Ability to effectively influence cross borders in a matrix environment The role will require a high level of Retail Media subject matter expertise, technical leadership, and project management skills to manage a wide variety of expertise-based search projects, processes, and strategies. Flexible location at any Mars Petcare Europe eCommerce site Travel requirement of up to 10% What will be your key responsibilities? Strategy: Own the deployment of the Mars Pet Nutrition Europe retail media strategy internally across functions, market clusters and brands and externally with agencies and customers. Provide input, case studies and best practices for the continuous improvement of the regional strategy. Create and deploy channel-specific strategies for Amazon, Grocery, onsite and offsite retail media. Monitor and communicate relevant market trends to internal and external stakeholders. Develop and ensure these key trends are capitalised on and built into Mars' ongoing strategy. Onsite: Lead the agency relationships for the region to drive paid search plans and project execution. Provide customer teams with performance insights, interpret business priorities, and translate them into retail media deployment onsite. Maintain and evolve the existing processes, templates, tools, and reports in place to effectively manage, evaluate, and continuously improve paid search activities. Offsite Programmatic: Lead ongoing integration of retailer audiences into programmatic media planning (off-site retail media). Work with cross-functional teams internally (brands, COE deployment, cluster leads) and externally (agencies, customers) to deliver off-site strategic objectives. Implement biddable and programmatic best practices in off-site retail media deployment. Create and share standardised reporting for off-site retail media activities to build visibility for the media channel. Performance & Analytics: Own regional-level tracking, reporting, and analysis of retail media performance. Report retail media metrics to regional leadership on a periodic basis, together with insights on industry and customer trends and developments. Drive measurement standardisation of onsite programmatic-bought retail media activities Support clusters with monitoring competitor activity & performance, strategy and activities Manage agency campaign progress vs budget, expenses, estimating monthly costs and reconciling discrepancies. Capability Building: External - work with our agencies to ensure the right capability & tools are in place to deliver the retail media strategy Internal - support and lead embedding of retail media capabilities across the region in cross-functional teams from Sales, Category & Shopper to Brand and media COE colleagues. Run training sessions with cross-functional colleagues on operational areas relating to areas of retail media expertise (onsite search, offsite DSP). Create and own training materials to support these sessions. Represent retail media within the test & learn programme; plan & execute tests, collect and analyse data, identify trends and insights to improve long-term account performance. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry-competitive salary and benefits package, including a company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are a resident of the European Union or the European Economic Area,please click here .If you are a resident of theU.S., please click here . If you are a resident of the Philippines, please click here . If you are a resident of Korea click here . Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries. If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. This site uses cookies to offer you a better browsing experience. Mandatory Cookies (Strictly necessary for the career site to function and expire at the end of thesession) - Session management cookies: user, device and session ID cookies along with timestamp cookies for timing out sessions after inactivity. -Application Security Management (ASM) cookies : to help protect web infrastructure from security attacks. -Routing cookies: to forward requests for a single session to the same server for consistency of service. Configurable Cookies (Optionally selected by user for the career site to function) -LinkedIn cookies : to apply for open positions using users' LinkedIn Profile.(Expiring at the end of the session) If you agree to allow configurable cookiesto be placed, please click the 'Accept Cookies'. posted on Posted Yesterday time left to apply End Date: August 4, 2025 (30+ days left to apply) job requisition id R103667 Position Summary Why join our team? Position Summary Why join our team? We're a growing team within the OneSamsung Digital & Social Media team, supporting all divisions from Mobile Experience (MX) to Consumer Electronics (CE), including Domestic Appliances (DA) and TV/AV. Our vision is bold: to build one of the UK's most aspirational influencer programmes in the UK; one that's culturally relevant, commercially effective, and a benchmark for the category. This role will support that mission by working closely with our influencer agencies to help shape and deliver high-profile campaigns across key product launches and global events. You'll be part of a supportive, fast-paced team that values creativity, collaboration, and impact, reporting into the Senior Influencer Manager and working alongside key organic social, digital, PR and brand stakeholders to bring our influencer strategy to life. Role and Responsibilities Your key responsibilities As Influencer Manager, you will support the execution of Samsung UK's influencer and creator strategy - helping bring our brand to life through compelling partnerships, standout content, and culturally relevant storytelling! Reporting into the Senior Influencer Manager, you'll work closely with our external influencer agency and internal teams across Mobile Experience (MX), TV, Display, Domestic Appliances (DA), Brand Marketing, D2C, and CSR, ensuring smooth delivery of campaigns that align with our key brand moments and product launches. You'll play a key role in shaping campaign briefs, coordinating delivery, and supporting performance tracking - while managing the day-to-day logistics and administration that keep our influencer programme running efficiently. Your Key Responsibilities will be: Campaign Delivery & Talent Coordination: Support the development of detailed campaign briefs for our agency to translate into partnerships Collaborate with internal collaborators to gather product, messaging, and audience insights to advise campaign planning Manage timelines, usage rights, and results across projects, ensuring clarity for all parties Coordinate with our influencer agency to ensure content is aligned with Samsung's brand, tone, and platform requirements Support the delivery of BAU content Influencer Programme Support: Help maintain and evolve our uads - including Team Galaxy, Home Squad and TV Squad - ensuring they reflect our brand and resonate with our audiences Assist in integrating content into broader campaign activations, events, and product moments Provide day-to-day support across campaign rollouts, from content tracking to approvals and post-campaign wrap-up and analysis Operational Excellence: Manage key administrative tasks including PO creation, contract coordination, budget tracking and asset management Maintain up-to-date campaign trackers, timelines, and internal reporting documents and dashboards Support event planning and on-the-ground influencer coordination where needed Performance Reporting: Work with the agency and Senior Influencer Manager to gather performance metrics, build reports, and contribute to post-campaign analysis Assist in crafting dashboards and summaries that showcase impact, identify findings, and guide future actions Internal & Agency Collaboration: Be a key point of contact for our influencer agency - supporting them with campaign inputs, timely feedback, and logistical coordination Work closely with internal teams across social, PR, paid media, and product marketing to ensure influencer content aligns with wider brand storytelling Support weekly team status meetings and agency catch-ups, helping to keep campaigns on track and collaborators aligned What we need for this role To thrive in this role, you will need: Experience working in influencer marketing or campaign delivery - either in-house, at an agency, or alongside creators An understanding of influencer culture and current platform trends across TikTok, Instagram, YouTube and more Strong organisational skills - comfortable managing multiple projects, deadlines and collaborators at once Excellent written and verbal communication - confident creating clear briefs, updates, and feedback Attention to detail - particularly around campaign logistics, content reviews, and asset delivery A proactive and collaborative approach - with the ability to adapt in a fast-paced, constantly evolving environment A genuine interest in culture, content, and storytelling Familiarity with influencer tools and analytics platforms is a plus What does success look like? Seamless Campaign Execution You'll support the delivery of influencer campaigns that are well-briefed, well-coordinated and aligned with Samsung's tone and standards Strong Agency Support You'll help empower our influencer agency to do their best work by providing clear briefs, organised timelines, and effective coordination and communication Quality Content You'll help ensure influencer content is high quality, platform-native and aligned to both the creative direction and campaign goals/brief Operational Efficiency You'll manage the admin and logistics that keep our influencer programme running smoothly - from contracts and POs to trackers and calendars Insightful Reporting You'll contribute to reporting that champions our influencer campaigns performance, drives learnings, and highlights the value of influencer marketing within the business One Samsung Storytelling You'll help ensure influencer content is integrated across divisions, aligning with Samsung's broader ecosystem messaging and supporting a consistent, unified brand narrative. The interview process Pre-screen: call with People team for overall suitability Stage one: informal chat with Senior Influencer Manager Stage two: small task and interview with Head of Digital and Social Media and Corporate Marketing Director - tbc Skills and Qualifications Benefits of working at Samsung include Hybrid working - 3 days in the office and 2 days at home per week Bonus scheme linked to individual, team and company performance Car allowance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page . click apply for full job details
Jul 05, 2025
Full time
Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are a resident of the European Union or the European Economic Area,please click here .If you are a resident of theU.S., please click here . If you are a resident of the Philippines, please click here . If you are a resident of Korea click here . Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries. If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. This site uses cookies to offer you a better browsing experience. Mandatory Cookies (Strictly necessary for the career site to function and expire at the end of thesession) - Session management cookies: user, device and session ID cookies along with timestamp cookies for timing out sessions after inactivity. -Application Security Management (ASM) cookies : to help protect web infrastructure from security attacks. -Routing cookies: to forward requests for a single session to the same server for consistency of service. Configurable Cookies (Optionally selected by user for the career site to function) -LinkedIn cookies : to apply for open positions using users' LinkedIn Profile.(Expiring at the end of the session) If you agree to allow configurable cookiesto be placed, please click the 'Accept Cookies'. posted on Posted Yesterday time left to apply End Date: August 4, 2025 (30+ days left to apply) job requisition id R103667 Position Summary Why join our team? Position Summary Why join our team? We're a growing team within the OneSamsung Digital & Social Media team, supporting all divisions from Mobile Experience (MX) to Consumer Electronics (CE), including Domestic Appliances (DA) and TV/AV. Our vision is bold: to build one of the UK's most aspirational influencer programmes in the UK; one that's culturally relevant, commercially effective, and a benchmark for the category. This role will support that mission by working closely with our influencer agencies to help shape and deliver high-profile campaigns across key product launches and global events. You'll be part of a supportive, fast-paced team that values creativity, collaboration, and impact, reporting into the Senior Influencer Manager and working alongside key organic social, digital, PR and brand stakeholders to bring our influencer strategy to life. Role and Responsibilities Your key responsibilities As Influencer Manager, you will support the execution of Samsung UK's influencer and creator strategy - helping bring our brand to life through compelling partnerships, standout content, and culturally relevant storytelling! Reporting into the Senior Influencer Manager, you'll work closely with our external influencer agency and internal teams across Mobile Experience (MX), TV, Display, Domestic Appliances (DA), Brand Marketing, D2C, and CSR, ensuring smooth delivery of campaigns that align with our key brand moments and product launches. You'll play a key role in shaping campaign briefs, coordinating delivery, and supporting performance tracking - while managing the day-to-day logistics and administration that keep our influencer programme running efficiently. Your Key Responsibilities will be: Campaign Delivery & Talent Coordination: Support the development of detailed campaign briefs for our agency to translate into partnerships Collaborate with internal collaborators to gather product, messaging, and audience insights to advise campaign planning Manage timelines, usage rights, and results across projects, ensuring clarity for all parties Coordinate with our influencer agency to ensure content is aligned with Samsung's brand, tone, and platform requirements Support the delivery of BAU content Influencer Programme Support: Help maintain and evolve our uads - including Team Galaxy, Home Squad and TV Squad - ensuring they reflect our brand and resonate with our audiences Assist in integrating content into broader campaign activations, events, and product moments Provide day-to-day support across campaign rollouts, from content tracking to approvals and post-campaign wrap-up and analysis Operational Excellence: Manage key administrative tasks including PO creation, contract coordination, budget tracking and asset management Maintain up-to-date campaign trackers, timelines, and internal reporting documents and dashboards Support event planning and on-the-ground influencer coordination where needed Performance Reporting: Work with the agency and Senior Influencer Manager to gather performance metrics, build reports, and contribute to post-campaign analysis Assist in crafting dashboards and summaries that showcase impact, identify findings, and guide future actions Internal & Agency Collaboration: Be a key point of contact for our influencer agency - supporting them with campaign inputs, timely feedback, and logistical coordination Work closely with internal teams across social, PR, paid media, and product marketing to ensure influencer content aligns with wider brand storytelling Support weekly team status meetings and agency catch-ups, helping to keep campaigns on track and collaborators aligned What we need for this role To thrive in this role, you will need: Experience working in influencer marketing or campaign delivery - either in-house, at an agency, or alongside creators An understanding of influencer culture and current platform trends across TikTok, Instagram, YouTube and more Strong organisational skills - comfortable managing multiple projects, deadlines and collaborators at once Excellent written and verbal communication - confident creating clear briefs, updates, and feedback Attention to detail - particularly around campaign logistics, content reviews, and asset delivery A proactive and collaborative approach - with the ability to adapt in a fast-paced, constantly evolving environment A genuine interest in culture, content, and storytelling Familiarity with influencer tools and analytics platforms is a plus What does success look like? Seamless Campaign Execution You'll support the delivery of influencer campaigns that are well-briefed, well-coordinated and aligned with Samsung's tone and standards Strong Agency Support You'll help empower our influencer agency to do their best work by providing clear briefs, organised timelines, and effective coordination and communication Quality Content You'll help ensure influencer content is high quality, platform-native and aligned to both the creative direction and campaign goals/brief Operational Efficiency You'll manage the admin and logistics that keep our influencer programme running smoothly - from contracts and POs to trackers and calendars Insightful Reporting You'll contribute to reporting that champions our influencer campaigns performance, drives learnings, and highlights the value of influencer marketing within the business One Samsung Storytelling You'll help ensure influencer content is integrated across divisions, aligning with Samsung's broader ecosystem messaging and supporting a consistent, unified brand narrative. The interview process Pre-screen: call with People team for overall suitability Stage one: informal chat with Senior Influencer Manager Stage two: small task and interview with Head of Digital and Social Media and Corporate Marketing Director - tbc Skills and Qualifications Benefits of working at Samsung include Hybrid working - 3 days in the office and 2 days at home per week Bonus scheme linked to individual, team and company performance Car allowance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page . click apply for full job details
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empowerthousandsof digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it's a hub of innovation, imagination and creativity. We have an opening for an Account Director, Travel Industry within our growing Enterprise team. As a relatively new division of our organization, the enterprise team is responsible for managing and growing programmatic revenue with holding companies and enterprise brand businesses. The Travel Account Director will lead our sales efforts, driving growth by seeking new business opportunities while fostering strong relationships with our key Travel clients. You will develop and execute strategic sales initiatives, focusing on acquiring net new accounts and expanding existing partnerships, ensuring we meet and exceed our revenue goals focusing on Travel clients. A successful Account Director is a driven, results-oriented hunter with a relentless focus on opening new doors and securing net new business opportunities. You'll use your proactive approach and adaptability to identify and engage with key decision-makers, consistently working to expand StackAdapt's footprint. You'll work closely with StackAdapt Account Managers to grow and retain existing accounts by crafting tailored campaign strategies that meet clients' needs, building strong relationships, and delivering impactful results. Your main objective will be to fuel StackAdapt's growth by driving new business and establishing long-term client partnerships. StackAdapt is a remote first company. We will be prioritizing candidates located in the UK for this role. What you'll be doing: Utilizing your deep Travel client relationships to drive growth on the StackAdapt platform. Prospect, identify and target new Travel brands within untapped markets, using your expertise in lead generation to fill the sales pipeline with high-quality prospects. Take lead in responding to RFP's or new inner agency opportunities, including qualification & win strategy Establish and cultivate relationships with top executives at advertising agencies and their associated brands Engage in discussions about product development based on client feedback with senior stakeholders across sales, product and engineering Partner with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships Showcase the benefits of StackAdapt's media buying platform through detailed product demonstrations Accurately manage and communicate quarterly forecasts and pipeline What you'll bring to the table: Passion for the Travel industry Understanding of opportunities & challenges within the Travel industry & translate how clients can use a DSP to accelerate their business 5-10+ years experience at a DSP, SSP, publisher, ad network, ad server, or digital agency Experience in building and executing successful sales strategies from the ground up, with a proven track record of developing new business and driving growth. Deep understanding of client business goals with the ability to translate programmatic solutions to help drive success for clients while meeting sales targets. Strong established network and relationships with decision-makers at hold-co advertising agencies, independent agencies, and brands A solutions oriented approach: ability to understand and communicate customer challenges and pain points and navigate internally to help solve challenges A deep understanding of the programmatic ecosystem and DSP dynamics Ability to travel to meet with customers in-market and conduct senior-level presentations Strong communication, presentations skills, and story-telling ability Curious, eager to learn, and consistent strive for excellence Proven track record of exceeding revenue expectations Previous experience selling programmatic advertising StackAdapters enjoy: Competitive salary + commission Private Medical Insurance cover Auto-enrolment into the company pension scheme Work from home reimbursements Coverage and support of personal development initiatives (conferences, courses, etc) An awesome parental leave policy A friendly, welcoming, and supportive culture Our social and team events (virtually!) Take part in our walk and wander policy and work anywhere in the world StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024 G2 Top Software and Top Marketing and Advertising Product for 2024 Campaign's Best Places to Work 2023 for the UK 2024 Best Workplaces for Women and in Canada by Great Place to Work DSP on G2 and leader in a number of categories including Cross-Channel Advertising
Jul 05, 2025
Full time
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empowerthousandsof digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it's a hub of innovation, imagination and creativity. We have an opening for an Account Director, Travel Industry within our growing Enterprise team. As a relatively new division of our organization, the enterprise team is responsible for managing and growing programmatic revenue with holding companies and enterprise brand businesses. The Travel Account Director will lead our sales efforts, driving growth by seeking new business opportunities while fostering strong relationships with our key Travel clients. You will develop and execute strategic sales initiatives, focusing on acquiring net new accounts and expanding existing partnerships, ensuring we meet and exceed our revenue goals focusing on Travel clients. A successful Account Director is a driven, results-oriented hunter with a relentless focus on opening new doors and securing net new business opportunities. You'll use your proactive approach and adaptability to identify and engage with key decision-makers, consistently working to expand StackAdapt's footprint. You'll work closely with StackAdapt Account Managers to grow and retain existing accounts by crafting tailored campaign strategies that meet clients' needs, building strong relationships, and delivering impactful results. Your main objective will be to fuel StackAdapt's growth by driving new business and establishing long-term client partnerships. StackAdapt is a remote first company. We will be prioritizing candidates located in the UK for this role. What you'll be doing: Utilizing your deep Travel client relationships to drive growth on the StackAdapt platform. Prospect, identify and target new Travel brands within untapped markets, using your expertise in lead generation to fill the sales pipeline with high-quality prospects. Take lead in responding to RFP's or new inner agency opportunities, including qualification & win strategy Establish and cultivate relationships with top executives at advertising agencies and their associated brands Engage in discussions about product development based on client feedback with senior stakeholders across sales, product and engineering Partner with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships Showcase the benefits of StackAdapt's media buying platform through detailed product demonstrations Accurately manage and communicate quarterly forecasts and pipeline What you'll bring to the table: Passion for the Travel industry Understanding of opportunities & challenges within the Travel industry & translate how clients can use a DSP to accelerate their business 5-10+ years experience at a DSP, SSP, publisher, ad network, ad server, or digital agency Experience in building and executing successful sales strategies from the ground up, with a proven track record of developing new business and driving growth. Deep understanding of client business goals with the ability to translate programmatic solutions to help drive success for clients while meeting sales targets. Strong established network and relationships with decision-makers at hold-co advertising agencies, independent agencies, and brands A solutions oriented approach: ability to understand and communicate customer challenges and pain points and navigate internally to help solve challenges A deep understanding of the programmatic ecosystem and DSP dynamics Ability to travel to meet with customers in-market and conduct senior-level presentations Strong communication, presentations skills, and story-telling ability Curious, eager to learn, and consistent strive for excellence Proven track record of exceeding revenue expectations Previous experience selling programmatic advertising StackAdapters enjoy: Competitive salary + commission Private Medical Insurance cover Auto-enrolment into the company pension scheme Work from home reimbursements Coverage and support of personal development initiatives (conferences, courses, etc) An awesome parental leave policy A friendly, welcoming, and supportive culture Our social and team events (virtually!) Take part in our walk and wander policy and work anywhere in the world StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024 G2 Top Software and Top Marketing and Advertising Product for 2024 Campaign's Best Places to Work 2023 for the UK 2024 Best Workplaces for Women and in Canada by Great Place to Work DSP on G2 and leader in a number of categories including Cross-Channel Advertising
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Strategic Client Manager ("SCM") is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated other value-added services, to ISPs and Internet-centric companies, both domestically and internationally for AS2914 and the Global IP Network ("GIN") team. This role requires management and growth of large scale named accounts with significant analysis of technical and commercial terms as well as hunting for prospective new logos. The SCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. What you'll be doing Major Duties & Responsibilities: Generate new sales consistent with monthly Net Incremental Monthly Recurring Revenue ("NIMRR") targets. Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound. Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations. Development of close working relationships with NTT international affiliate companies. Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key ecosystem team members to drive successful and meaningful customer experience with the Global IP Network ("GIN") team. Development of a Quartey Business Plan ("QBP") consistent with GIN department objectives. Track, manage, and report ongoing activity relative to plan. Flexibility to work outside of standard 8am-5pm local time zone hours. Ability to travel up to 50% of the time, or as needed. Perform other duties as they may be assigned. Education/Qualifications Required: Bachelor's Degree in Business, Marketing, Finance or related field preferred. Equivalent market experience will be considered. Good knowledge of key global IP Networks, IP Transit, Service Providers, Ethernet service offerings, CDN, networking and DDoS services. Have a good understanding of the respective strengths and weaknesses of such Providers globally. Work Experience Required: Good knowledge of all Microsoft Office applications. Minimum of 5-7 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth in a carrier environment. Prior Experience selling IP Transit is essential. Good knowledge of or similar CRM. A track record of over-achieving sales quotas in a competitive environment. Proven record of sourcing and onboarding new logo prospects. Skills and Core Competencies: Development of complex multi-component business solutions within the Technology and/or ISP industries. Must be familiar with the unique technical and commercial requirements of IP Transit customers. Thorough understanding of the underlying technologies, operations and economics of the Internet. Ability to prepare and deliver professionally structured and written customer proposals with limited supervision. Excellent communication skills, both verbal and written. Organizational Relationships: Must be able to efficiently communicate to senior management both within and outside the company. Ability to work efficiently with Finance, Sales Engineering, Legal, IP Engineering, and Operations resources. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Jul 05, 2025
Full time
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Strategic Client Manager ("SCM") is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated other value-added services, to ISPs and Internet-centric companies, both domestically and internationally for AS2914 and the Global IP Network ("GIN") team. This role requires management and growth of large scale named accounts with significant analysis of technical and commercial terms as well as hunting for prospective new logos. The SCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. What you'll be doing Major Duties & Responsibilities: Generate new sales consistent with monthly Net Incremental Monthly Recurring Revenue ("NIMRR") targets. Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound. Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations. Development of close working relationships with NTT international affiliate companies. Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key ecosystem team members to drive successful and meaningful customer experience with the Global IP Network ("GIN") team. Development of a Quartey Business Plan ("QBP") consistent with GIN department objectives. Track, manage, and report ongoing activity relative to plan. Flexibility to work outside of standard 8am-5pm local time zone hours. Ability to travel up to 50% of the time, or as needed. Perform other duties as they may be assigned. Education/Qualifications Required: Bachelor's Degree in Business, Marketing, Finance or related field preferred. Equivalent market experience will be considered. Good knowledge of key global IP Networks, IP Transit, Service Providers, Ethernet service offerings, CDN, networking and DDoS services. Have a good understanding of the respective strengths and weaknesses of such Providers globally. Work Experience Required: Good knowledge of all Microsoft Office applications. Minimum of 5-7 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth in a carrier environment. Prior Experience selling IP Transit is essential. Good knowledge of or similar CRM. A track record of over-achieving sales quotas in a competitive environment. Proven record of sourcing and onboarding new logo prospects. Skills and Core Competencies: Development of complex multi-component business solutions within the Technology and/or ISP industries. Must be familiar with the unique technical and commercial requirements of IP Transit customers. Thorough understanding of the underlying technologies, operations and economics of the Internet. Ability to prepare and deliver professionally structured and written customer proposals with limited supervision. Excellent communication skills, both verbal and written. Organizational Relationships: Must be able to efficiently communicate to senior management both within and outside the company. Ability to work efficiently with Finance, Sales Engineering, Legal, IP Engineering, and Operations resources. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Role Introduction At OneAdvanced , we are on a mission to help organisations reimagine their digital future. As a key member of the leadership team within our Accelerator Commercial Unit , the Vice President of Customer Operations will be instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient, and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major customer issues, driving swift resolution and learning loops to improve future performance. Prioritise and champion an outstanding experience for our high-value Platinum and Gold-tier accounts , ensuring tailored support and measurable outcomes. Commercial & Strategic Enablement Collaborate closely with Sales, Marketing, Revenue Operations, and Finance to accelerate Net Revenue Retention (NRR) and EBITDA through streamlined processes and cross-functional alignment. Track and optimise SaaS ARR realisation from contract signature to revenue, working across Professional Services, Finance, and Delivery to reduce backlog and accelerate time to value. Support the sales and account management teams by monitoring cross-sell initiatives (e.g. Supercharge and Expand products), providing data-led insights to unlock growth opportunities. Cross-Functional Leadership Develop and maintain a best-in-class operating model in partnership with other Commercial Unit VPs, ensuring consistent governance and process across all customer-facing functions. Serve as the liaison between frontline customer operations and strategic leadership, aligning execution to business goals and translating data into actionable strategy. Drive a culture of accountability, continuous improvement, and innovation within the Customer Operations function and beyond. What You Will Have You are a proven leader in customer operations with a deep understanding of the commercial drivers behind SaaS growth. You bring both strategic vision and operational rigour - and know how to mobilise cross-functional teams to deliver impact. Required Skills & Experience A customer-obsessed, growth-oriented mindset, with experience driving high performance in post-sales operations or customer success at scale. Strong commercial acumen with a track record of improving key SaaS metrics (NRR, EBITDA, ARR realisation) through operational change. Experience in navigating complex matrix environments, influencing senior stakeholders, and aligning disparate teams to a common goal. Analytical strength and data fluency - able to extract insights, diagnose root causes, and structure data-informed decision making. Exceptional communication skills, with the ability to inspire, influence, and drive change from boardroom to front line. A continuous improvement ethos, combined with the resilience, agility, and ownership needed to thrive in a fast-moving environment. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger Who We Are .
Jul 05, 2025
Full time
Role Introduction At OneAdvanced , we are on a mission to help organisations reimagine their digital future. As a key member of the leadership team within our Accelerator Commercial Unit , the Vice President of Customer Operations will be instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient, and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major customer issues, driving swift resolution and learning loops to improve future performance. Prioritise and champion an outstanding experience for our high-value Platinum and Gold-tier accounts , ensuring tailored support and measurable outcomes. Commercial & Strategic Enablement Collaborate closely with Sales, Marketing, Revenue Operations, and Finance to accelerate Net Revenue Retention (NRR) and EBITDA through streamlined processes and cross-functional alignment. Track and optimise SaaS ARR realisation from contract signature to revenue, working across Professional Services, Finance, and Delivery to reduce backlog and accelerate time to value. Support the sales and account management teams by monitoring cross-sell initiatives (e.g. Supercharge and Expand products), providing data-led insights to unlock growth opportunities. Cross-Functional Leadership Develop and maintain a best-in-class operating model in partnership with other Commercial Unit VPs, ensuring consistent governance and process across all customer-facing functions. Serve as the liaison between frontline customer operations and strategic leadership, aligning execution to business goals and translating data into actionable strategy. Drive a culture of accountability, continuous improvement, and innovation within the Customer Operations function and beyond. What You Will Have You are a proven leader in customer operations with a deep understanding of the commercial drivers behind SaaS growth. You bring both strategic vision and operational rigour - and know how to mobilise cross-functional teams to deliver impact. Required Skills & Experience A customer-obsessed, growth-oriented mindset, with experience driving high performance in post-sales operations or customer success at scale. Strong commercial acumen with a track record of improving key SaaS metrics (NRR, EBITDA, ARR realisation) through operational change. Experience in navigating complex matrix environments, influencing senior stakeholders, and aligning disparate teams to a common goal. Analytical strength and data fluency - able to extract insights, diagnose root causes, and structure data-informed decision making. Exceptional communication skills, with the ability to inspire, influence, and drive change from boardroom to front line. A continuous improvement ethos, combined with the resilience, agility, and ownership needed to thrive in a fast-moving environment. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger Who We Are .
National Account Manager (E-Commerce) + upto 60k basic + 10% bonus ( 6000) + 7000 car allowance + Fully remote Our client is a market leading organisation who has seen their turnover quadruple over the last 5 years! They are well established international manufacturing business within the personal care industry. The National Account Manager (E-Commerce) plays the lead role in driving online sales and strengthening the digital presence within their e-comm accounts. Amazon is the main focus account with direct account management required including managing the AVS relationship, P&L management, delivering sales within budget, optimising product performance and driving growth. The role also encompasses working with their 3rd party sales team to deliver across Ocado, The Hut Group, Next, Just my Look and other e-comm retailers as well as being responsible for the Grocery and High St online platforms. Working closely with cross functional teams, the E-Commerce NAM will ensure seamless execution of sales initiatives, enhance customer experience and achieve key performance targets across the branded portfolio. Main duties and responsibilities of the National Account Manager (E-Commerce): Manage and grow relationships with Amazon utilising the AVS relationship Full P&L responsibility including Terms negotiations and commercial analysis Key contact with their 3rd party sales team to direct and oversee all ecomm plans covering but not limited to Ocado, The Hut Group, Next and Just My Look. Includes agreeing annual account plans and liaising with the marketing team to deliver dedicated content and activities. Manage and grow the online platforms of the grocery and high street accounts working with the appropriate Natioanl Account Manager. Optimise and drive performance across all accounts ensuring we are best in class in imagery and content. Continually review and optimise the performance of the search function on each platform Develop and execute strategies to increase sales, improve product visability and boost customer engagement. Analyse sales & EPoS data, track performance KPI's and make data driven decisions Monitor competitor activity and market trends to inform growth strategies. Collaborate with the marketing team to implement effective campaigns, promotional activities and content tailored to online platforms. Ensure product listing, pricing and inventory levels are optimised across all channels Manage advertising campaigns (PPC, sponsored listings) on E-Commerce platforms to maximise ROI WOrking with internal teams to ensure seamless product availability and delivery. Create regular reports to track progress and identify opportunities for improvement Complete weekly website and market place reviews and audits Forecasting volume and sales To ensure that all Health & Safety standards are maintained and that you show due diligence at all times. To comply with all company policies and procedures e.g. health & safety, training & development, quality, disciplinary & grievance and sickness & absence To carry out any appraisal/ development reviews of direct reports To carry out any other resonable requests to meet the needs of the business.
Jul 05, 2025
Full time
National Account Manager (E-Commerce) + upto 60k basic + 10% bonus ( 6000) + 7000 car allowance + Fully remote Our client is a market leading organisation who has seen their turnover quadruple over the last 5 years! They are well established international manufacturing business within the personal care industry. The National Account Manager (E-Commerce) plays the lead role in driving online sales and strengthening the digital presence within their e-comm accounts. Amazon is the main focus account with direct account management required including managing the AVS relationship, P&L management, delivering sales within budget, optimising product performance and driving growth. The role also encompasses working with their 3rd party sales team to deliver across Ocado, The Hut Group, Next, Just my Look and other e-comm retailers as well as being responsible for the Grocery and High St online platforms. Working closely with cross functional teams, the E-Commerce NAM will ensure seamless execution of sales initiatives, enhance customer experience and achieve key performance targets across the branded portfolio. Main duties and responsibilities of the National Account Manager (E-Commerce): Manage and grow relationships with Amazon utilising the AVS relationship Full P&L responsibility including Terms negotiations and commercial analysis Key contact with their 3rd party sales team to direct and oversee all ecomm plans covering but not limited to Ocado, The Hut Group, Next and Just My Look. Includes agreeing annual account plans and liaising with the marketing team to deliver dedicated content and activities. Manage and grow the online platforms of the grocery and high street accounts working with the appropriate Natioanl Account Manager. Optimise and drive performance across all accounts ensuring we are best in class in imagery and content. Continually review and optimise the performance of the search function on each platform Develop and execute strategies to increase sales, improve product visability and boost customer engagement. Analyse sales & EPoS data, track performance KPI's and make data driven decisions Monitor competitor activity and market trends to inform growth strategies. Collaborate with the marketing team to implement effective campaigns, promotional activities and content tailored to online platforms. Ensure product listing, pricing and inventory levels are optimised across all channels Manage advertising campaigns (PPC, sponsored listings) on E-Commerce platforms to maximise ROI WOrking with internal teams to ensure seamless product availability and delivery. Create regular reports to track progress and identify opportunities for improvement Complete weekly website and market place reviews and audits Forecasting volume and sales To ensure that all Health & Safety standards are maintained and that you show due diligence at all times. To comply with all company policies and procedures e.g. health & safety, training & development, quality, disciplinary & grievance and sickness & absence To carry out any appraisal/ development reviews of direct reports To carry out any other resonable requests to meet the needs of the business.
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jul 05, 2025
Full time
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Delegate Sales Account Manager £33,000 - £40,000 + Uncapped Commission (£55,000 Year 1 highly realistic) Flexible working US Hrs - 12 - 7.30 PM London Our client is an award winning events business and in line with their ambitious growth plans they are now looking to hire a delegate sales person to join their team. This is a fantastic opportunity for a proven delegate sales person with 6-18 months experience looking to join a super fun start-up events business with huge growth plans for the remainder of 2025. Profile: Delegate Sales Account Manager Some previous delegate sales experience ideally - 6-18 months Positive attitude with a strong desire to earn money Strong desire to close deals and earn commission Relish a challenge, are resilient and have a desire to succeed. Excellent communication skills are a must along with bags of enthusiasm. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Jul 05, 2025
Full time
Delegate Sales Account Manager £33,000 - £40,000 + Uncapped Commission (£55,000 Year 1 highly realistic) Flexible working US Hrs - 12 - 7.30 PM London Our client is an award winning events business and in line with their ambitious growth plans they are now looking to hire a delegate sales person to join their team. This is a fantastic opportunity for a proven delegate sales person with 6-18 months experience looking to join a super fun start-up events business with huge growth plans for the remainder of 2025. Profile: Delegate Sales Account Manager Some previous delegate sales experience ideally - 6-18 months Positive attitude with a strong desire to earn money Strong desire to close deals and earn commission Relish a challenge, are resilient and have a desire to succeed. Excellent communication skills are a must along with bags of enthusiasm. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
ELEVATE CONCEIRGE Lead Development Representative (LDR) French Speaker is a plus. Who we are The CONCEIRGE team is at the forefront of ELEVATE's vision for helping companies sell more. We are a lead qualification team that takes inbound leads for Fortune 500 clients and validates inquires, routes opportunities to respective departments and reports the effectiveness of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers. ELEVATE's CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results. What you will do The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world's largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities that meet the minimum qualification criteria for our customer sales teams. You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in diverse industries. Key Responsibilities Answer incoming calls following a calling guide that ensures a consistent customer experience Answer incoming written support tickets through a customer service platform Make outbound calls to inbound inquiries either to return missed calls or left voicemails Route all qualified leads via email following a template based on pre-defined routing rules Log results of all qualified leads into a Client Relationship Management (CRM) platform Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received Deliver seamless and consistent experience for the customer Who you are You are a skilled and charming Lead Development Representative with excellent verbal and written communications, that enjoys helping people get to the best solution to their needs in the most efficient and pleasant manner. Empathetic, supportive, encouraging, and nurturing disposition Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style Exceptional oral and written skills Good organizational skills, with attention to detail, accuracy, and accountability Energy and passion for delivering results with the agreed SLAs Hunger for knowledge and learning of new products, services, and business A 'can-do', flexible, and proactive approach to resolving problems and demands Strong relationship building skills and a commitment to customer service is required. Strong organization and time management skills are critical. Strong logic and analytical approach to solving challenge. You will have held prior roles and have experience in: Working within a call center and providing superior customer service outcomes The ability to rapidly understand customer objectives and value propositions Utilization of best class calling guides to structure conversations with customers Who you will work with Our team works with the world's most prestigious and forward-thinking companies to help them sell more! Our customer base is diverse, from technology, to professional services, to commercial real estate. We work closely with our customer sales, marketing, and digital teams to help them launch into new markets, new geographies, and new products. What we do impacts them greatly, their companies, their goals and their successes. We take that seriously. Why ELEVATE? At our core we have a team of outstanding, smart and passionate people, who care about getting the best out of each other. Our people are our number one priority; we take the time to recruit the brightest minds in the business and invest greatly in their development, making sure they constantly progress. Our ethos is, as ever brutally simple - we hire for the skills that cannot be trained and if you look after your people, then the work will be exceptional. Ultimately, we are many individuals, many cultures, many specialisms. One core, one team, one adventure. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us!
Jul 05, 2025
Full time
ELEVATE CONCEIRGE Lead Development Representative (LDR) French Speaker is a plus. Who we are The CONCEIRGE team is at the forefront of ELEVATE's vision for helping companies sell more. We are a lead qualification team that takes inbound leads for Fortune 500 clients and validates inquires, routes opportunities to respective departments and reports the effectiveness of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers. ELEVATE's CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results. What you will do The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world's largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities that meet the minimum qualification criteria for our customer sales teams. You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in diverse industries. Key Responsibilities Answer incoming calls following a calling guide that ensures a consistent customer experience Answer incoming written support tickets through a customer service platform Make outbound calls to inbound inquiries either to return missed calls or left voicemails Route all qualified leads via email following a template based on pre-defined routing rules Log results of all qualified leads into a Client Relationship Management (CRM) platform Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received Deliver seamless and consistent experience for the customer Who you are You are a skilled and charming Lead Development Representative with excellent verbal and written communications, that enjoys helping people get to the best solution to their needs in the most efficient and pleasant manner. Empathetic, supportive, encouraging, and nurturing disposition Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style Exceptional oral and written skills Good organizational skills, with attention to detail, accuracy, and accountability Energy and passion for delivering results with the agreed SLAs Hunger for knowledge and learning of new products, services, and business A 'can-do', flexible, and proactive approach to resolving problems and demands Strong relationship building skills and a commitment to customer service is required. Strong organization and time management skills are critical. Strong logic and analytical approach to solving challenge. You will have held prior roles and have experience in: Working within a call center and providing superior customer service outcomes The ability to rapidly understand customer objectives and value propositions Utilization of best class calling guides to structure conversations with customers Who you will work with Our team works with the world's most prestigious and forward-thinking companies to help them sell more! Our customer base is diverse, from technology, to professional services, to commercial real estate. We work closely with our customer sales, marketing, and digital teams to help them launch into new markets, new geographies, and new products. What we do impacts them greatly, their companies, their goals and their successes. We take that seriously. Why ELEVATE? At our core we have a team of outstanding, smart and passionate people, who care about getting the best out of each other. Our people are our number one priority; we take the time to recruit the brightest minds in the business and invest greatly in their development, making sure they constantly progress. Our ethos is, as ever brutally simple - we hire for the skills that cannot be trained and if you look after your people, then the work will be exceptional. Ultimately, we are many individuals, many cultures, many specialisms. One core, one team, one adventure. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us!
Home / Roles / Treasurer and new Trustees The Gestalt Centre Treasurer and new Trustees The Gestalt Centre Join the Board of The Gestalt Centre as a Treasurer or a new Trustee, and help shape their ambitious growth strategy with the life-changing approach to counselling, psychotherapy and organisational development - applications from first time Trustees are very welcome. Closing date: Interviews will be held in June 2025 Who we are Gestalt inspires The Gestalt Centre Strategy, and as such, it is about enhancing connections and relationships with: ourselves, as people and colleagues each other, as we work collaboratively and grow together our organisation, as it develops and thrives the environment within which we operate It aims to strengthen, flex and grow The Gestalt Centre as a 'soulful' organisation with good business sense. 'Soulful' as we deeply and sincerely connect to our values, vision and work and with 'good business sense' for sustainable growth. We're deeply committed to Gestalt theory and practice. We strongly believe that Gestalt is a positive force for change and that it can empower people to live life to the full by improving their communication, helping them to manage conflict and develop their creativity. At the heart of the Gestalt approach is: respect and appreciation for individuals, diversity and difference a belief that we are all connected valuing of the awareness of self and others with integrity and honesty Gestalt is a highly positive and practical integrative therapeutic approach. Broadly, Gestalt practitioners help people focus on their immediate thoughts, feelings, and behaviour and better understand how they relate to others. This increased awareness can help people find a new perspective, see the bigger picture, and start to effect changes. The Gestalt Centre is a registered charity with a Board of Trustees and a Board of Directors. The Trustees are responsible for ensuring that the organisation carries out its purposes and for overall planning and good governance. The Directors (executive and non-executive) make decisions about strategy, the running of the organisation and oversee the work of the Psychotherapy faculty, the Counselling faculty and the management team. Purpose of the role Trustees are legally responsible for all aspects of the Charity, including: agreeing the purpose and strategy ensuring the Charity is financially viable making sure a charity does what it was set up to, which includes making decisions about how it is run Operational matters are delegated to the CEO and the Executive. Who we are looking for EDI is a strong value for us, as are the other values above. Perhaps refer to all our values above instead of just EDI. We seek new Trustees who can strengthen our expertise in critical areas as we look to strengthen our Board to devise and deliver our ambitious plans. We are keen to hear from people with experience in one or more of the following areas: Events management - with the willingness to share the load, proactively support the Executive Team to organise a variety of events. Fundraising - proposed alternative:lead and coordinate the Board's fundraising activity to support more people from a range of backgrounds with their therapy training and therapy. Property - proposed alternative: with knowledge of the property world and lease management, you will provide professional advice as we face the renewal of our lease and want to explore all options regarding renewing/moving. Higher Education - experience related to therapy training and/or adult higher education with good ambassadorial skills and connections within the education sector. Marketing and Social Media - with expertise in marketing strategies, setting up digital marketing campaigns and overseeing technical marketing activities, including on social media to support marketing activity. Treasurer We are looking for a new Treasurer who brings more than just financial expertise. You will be a strategic thinker with good knowledge of charity accounting and the Charity SORP, who can help shape our future while ensuring sound financial management. You will bring commercial acumen to guide our financial strategy during a transformative period. Working closely with the Board and executive team, you'll oversee our financial governance, reserve investment, and risk management while contributing your broader strategic insights and experience across all aspects of our work. Time Commitment Trustees: one day per month. Treasurer role: two days per month. You will: Attend an induction session at the Gestalt Centre Attend all board meetings. At the moment, this is five times a year, 6-8 p.m. at the Gestalt Centre, with discussions in between meetings over the phone and email. Papers are distributed one week in advance of meetings. Work on specific projects with the Executive as and when necessary Trustees may be asked to join a working group The Treasurer will also liaise with and meet with the CEO and Finance Manager as required on financial matters to oversee the charity's financial performance and oversee and support the preparation of annual accounts. For some candidates, it can be challenging to apply for a first-time Trustee role. 'Imposter syndrome' is the phrase often used to describe disbelief in one's accomplishments, doubting their legitimacy or whether they are truly a result of personal effort or skill. Many superb candidates possessing extensive knowledge and experience often find themselves on the verge of applying for a position, such as this one. Yet, they pull back, due to self-doubt and the fear of not ticking every box. Ironically, these individuals often do possess the necessary skills and would be an ideal fit for the role. Everyone has a unique skill set and set of experiences that make them who they are. We welcome applications from those looking for challenge and growth within this role. We are committed to supporting the right candidate to fulfil their potential. For further information about the role or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners: If you would like to know more about this role please contact Grant Taylor
Jul 05, 2025
Full time
Home / Roles / Treasurer and new Trustees The Gestalt Centre Treasurer and new Trustees The Gestalt Centre Join the Board of The Gestalt Centre as a Treasurer or a new Trustee, and help shape their ambitious growth strategy with the life-changing approach to counselling, psychotherapy and organisational development - applications from first time Trustees are very welcome. Closing date: Interviews will be held in June 2025 Who we are Gestalt inspires The Gestalt Centre Strategy, and as such, it is about enhancing connections and relationships with: ourselves, as people and colleagues each other, as we work collaboratively and grow together our organisation, as it develops and thrives the environment within which we operate It aims to strengthen, flex and grow The Gestalt Centre as a 'soulful' organisation with good business sense. 'Soulful' as we deeply and sincerely connect to our values, vision and work and with 'good business sense' for sustainable growth. We're deeply committed to Gestalt theory and practice. We strongly believe that Gestalt is a positive force for change and that it can empower people to live life to the full by improving their communication, helping them to manage conflict and develop their creativity. At the heart of the Gestalt approach is: respect and appreciation for individuals, diversity and difference a belief that we are all connected valuing of the awareness of self and others with integrity and honesty Gestalt is a highly positive and practical integrative therapeutic approach. Broadly, Gestalt practitioners help people focus on their immediate thoughts, feelings, and behaviour and better understand how they relate to others. This increased awareness can help people find a new perspective, see the bigger picture, and start to effect changes. The Gestalt Centre is a registered charity with a Board of Trustees and a Board of Directors. The Trustees are responsible for ensuring that the organisation carries out its purposes and for overall planning and good governance. The Directors (executive and non-executive) make decisions about strategy, the running of the organisation and oversee the work of the Psychotherapy faculty, the Counselling faculty and the management team. Purpose of the role Trustees are legally responsible for all aspects of the Charity, including: agreeing the purpose and strategy ensuring the Charity is financially viable making sure a charity does what it was set up to, which includes making decisions about how it is run Operational matters are delegated to the CEO and the Executive. Who we are looking for EDI is a strong value for us, as are the other values above. Perhaps refer to all our values above instead of just EDI. We seek new Trustees who can strengthen our expertise in critical areas as we look to strengthen our Board to devise and deliver our ambitious plans. We are keen to hear from people with experience in one or more of the following areas: Events management - with the willingness to share the load, proactively support the Executive Team to organise a variety of events. Fundraising - proposed alternative:lead and coordinate the Board's fundraising activity to support more people from a range of backgrounds with their therapy training and therapy. Property - proposed alternative: with knowledge of the property world and lease management, you will provide professional advice as we face the renewal of our lease and want to explore all options regarding renewing/moving. Higher Education - experience related to therapy training and/or adult higher education with good ambassadorial skills and connections within the education sector. Marketing and Social Media - with expertise in marketing strategies, setting up digital marketing campaigns and overseeing technical marketing activities, including on social media to support marketing activity. Treasurer We are looking for a new Treasurer who brings more than just financial expertise. You will be a strategic thinker with good knowledge of charity accounting and the Charity SORP, who can help shape our future while ensuring sound financial management. You will bring commercial acumen to guide our financial strategy during a transformative period. Working closely with the Board and executive team, you'll oversee our financial governance, reserve investment, and risk management while contributing your broader strategic insights and experience across all aspects of our work. Time Commitment Trustees: one day per month. Treasurer role: two days per month. You will: Attend an induction session at the Gestalt Centre Attend all board meetings. At the moment, this is five times a year, 6-8 p.m. at the Gestalt Centre, with discussions in between meetings over the phone and email. Papers are distributed one week in advance of meetings. Work on specific projects with the Executive as and when necessary Trustees may be asked to join a working group The Treasurer will also liaise with and meet with the CEO and Finance Manager as required on financial matters to oversee the charity's financial performance and oversee and support the preparation of annual accounts. For some candidates, it can be challenging to apply for a first-time Trustee role. 'Imposter syndrome' is the phrase often used to describe disbelief in one's accomplishments, doubting their legitimacy or whether they are truly a result of personal effort or skill. Many superb candidates possessing extensive knowledge and experience often find themselves on the verge of applying for a position, such as this one. Yet, they pull back, due to self-doubt and the fear of not ticking every box. Ironically, these individuals often do possess the necessary skills and would be an ideal fit for the role. Everyone has a unique skill set and set of experiences that make them who they are. We welcome applications from those looking for challenge and growth within this role. We are committed to supporting the right candidate to fulfil their potential. For further information about the role or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners: If you would like to know more about this role please contact Grant Taylor
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Success Executive Located: London (Hybrid) Package: Competitive salary, bonus and additional company benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Provides back office administrative support for sales in conjunction with other key departments. Responsible for completing administrative tasks that support the internal sales teams in all aspects of the back-office sales cycle. Collaborating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey and allow the sales teams to remain focused on customer engagement and order intake. Using a continuous improvement mindset, identifying and escalating potential process improvements for further consideration. Working in collaborative way, utilising cross-functional communication to ensure smooth operations and excellent customer service is provided. Working within the defined roles and responsibilities as outlined by the Account Support Team Leader to deliver against KPIs and ensure sales receive agreed service levels. You will ideally have Previous administration and customer service experience. Excellent communication skills at all levels. Good level of IT literacy. Good numeracy skills including working with databases. Strong attention to detail. Good time management and organisational skills. Ability to work under pressure. Self-motivated with ability to work on own initiative. Working knowledge of Oracle or similar tracking software is an advantage. We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible In return for your commitment, you can expect We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future. In return for your commitment, we can offer you: Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. Be part of something bigger Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number ofglobal sustainability accreditations . You can read more about our work toward the UN's 17 Sustainable Development Goalshere . We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Jul 05, 2025
Full time
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Success Executive Located: London (Hybrid) Package: Competitive salary, bonus and additional company benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Provides back office administrative support for sales in conjunction with other key departments. Responsible for completing administrative tasks that support the internal sales teams in all aspects of the back-office sales cycle. Collaborating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey and allow the sales teams to remain focused on customer engagement and order intake. Using a continuous improvement mindset, identifying and escalating potential process improvements for further consideration. Working in collaborative way, utilising cross-functional communication to ensure smooth operations and excellent customer service is provided. Working within the defined roles and responsibilities as outlined by the Account Support Team Leader to deliver against KPIs and ensure sales receive agreed service levels. You will ideally have Previous administration and customer service experience. Excellent communication skills at all levels. Good level of IT literacy. Good numeracy skills including working with databases. Strong attention to detail. Good time management and organisational skills. Ability to work under pressure. Self-motivated with ability to work on own initiative. Working knowledge of Oracle or similar tracking software is an advantage. We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible In return for your commitment, you can expect We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future. In return for your commitment, we can offer you: Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. Be part of something bigger Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number ofglobal sustainability accreditations . You can read more about our work toward the UN's 17 Sustainable Development Goalshere . We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Business Development Manager page is loaded Business Development Manager Apply locations London - UK time type Full time posted on Posted Yesterday job requisition id JR09763 About Planet: Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer stisfaction. What you will do Lead the review and segmentation of opportunities in the Retail, Hospitality and F&B Sectors and the building of commercial business cases to support investments. Build an annual Sales Development plan. Develop and nurture a pipeline of business opportunities. Achieve and exceed monthly, quarterly and annual new business sales targets. Maximise revenue opportunities and ensure business is profitable. Manage the customer relationship until they are handled to an Account Manager. React to customer / partners queries in a professional and timely manner. Work with supporting departments to resolve to a satisfactory standard. Accurately complete sales documentation which supports the sale of services that include quotations, proposals and tenders. Lead on the creation and delivery of new business presentations with customers. Make sure that the CRM system is kept updated with actions, customer and opportunity information in line with the KPI's set by the manager. Provide information to manager and other internal departments in an accurate and timely manner. Work and contribute within the broader sales team, creating and promoting ideas to assist colleagues in the achievement of set objectives. Work professionally, effectively and constructively to promote the company. Carry out any additional duties which would be deemed by the manager and company to be in the best interest of the company and its customers. Who you are Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry. Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology. Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan. Proven track record in managing and the delivery of new business targets A knowledge of the UK retail, hospitality and F&B industry or IT solutions within these sectors would be an advantage Knowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage. Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market. Knowledge of card scheme rules as they affect the sale of merchant acquiring services. Proven interpersonal and networking skills ideally in a similar sales environment Proven communication and team working skills Proven organizational, planning and sales preparation skills Working knowledge of CRM systems (Salesforce or similar) High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systems Experience in a complex international matrix organization In addition, you'll be Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Self-management: Must display evidence of resilience, drive, self-control and personal presentation. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills. Communication skills: These must be experienced and strong. Team work: Must be able to work with a dynamic sales team. Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Change management: Must enjoy working in a fast growing and changing Company. Flexibility is essential. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Jul 05, 2025
Full time
Business Development Manager page is loaded Business Development Manager Apply locations London - UK time type Full time posted on Posted Yesterday job requisition id JR09763 About Planet: Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer stisfaction. What you will do Lead the review and segmentation of opportunities in the Retail, Hospitality and F&B Sectors and the building of commercial business cases to support investments. Build an annual Sales Development plan. Develop and nurture a pipeline of business opportunities. Achieve and exceed monthly, quarterly and annual new business sales targets. Maximise revenue opportunities and ensure business is profitable. Manage the customer relationship until they are handled to an Account Manager. React to customer / partners queries in a professional and timely manner. Work with supporting departments to resolve to a satisfactory standard. Accurately complete sales documentation which supports the sale of services that include quotations, proposals and tenders. Lead on the creation and delivery of new business presentations with customers. Make sure that the CRM system is kept updated with actions, customer and opportunity information in line with the KPI's set by the manager. Provide information to manager and other internal departments in an accurate and timely manner. Work and contribute within the broader sales team, creating and promoting ideas to assist colleagues in the achievement of set objectives. Work professionally, effectively and constructively to promote the company. Carry out any additional duties which would be deemed by the manager and company to be in the best interest of the company and its customers. Who you are Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry. Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology. Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan. Proven track record in managing and the delivery of new business targets A knowledge of the UK retail, hospitality and F&B industry or IT solutions within these sectors would be an advantage Knowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage. Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market. Knowledge of card scheme rules as they affect the sale of merchant acquiring services. Proven interpersonal and networking skills ideally in a similar sales environment Proven communication and team working skills Proven organizational, planning and sales preparation skills Working knowledge of CRM systems (Salesforce or similar) High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systems Experience in a complex international matrix organization In addition, you'll be Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Self-management: Must display evidence of resilience, drive, self-control and personal presentation. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills. Communication skills: These must be experienced and strong. Team work: Must be able to work with a dynamic sales team. Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Change management: Must enjoy working in a fast growing and changing Company. Flexibility is essential. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
AKA is one of the world's most successful entertainment marketing agencies offering full-service advertising and marketing for theatre, live entertainment, film, music, museums, galleries, events and attractions, working with some of the country's leading organisations. We are looking to recruit a Paid Social Manager to join the Digital team in our head office, in the heart of London's West End. Responsible for day-to-day management of Digital Media accounts including client communication, planning and accuracy across activation and reporting. Work with Digital Directors to strategize, plan, and report on client campaigns Work with Digital Media Executives to ensure timely activation of campaigns and cohesive reporting is completed to deadlines. Presenting paid media strategy in client meetings, making recommendations on the best practical strategies to put in place Adapt to client needs and maintaining client media schedules to ensure they are an accurate record of what transpires Take commercial responsibility for campaign budgetary management including bookings and billing, ensuring this is done in a timely fashion Managing monthly client reviews - providing insights on campaign performance Demonstrate confidence and clarity in communicating with the team, clients and media owners Introduce and activate new and emerging trends where appropriate on campaigns Keep abreast of the developments in digital landscape and the affect this may have on campaigns Act as a positive, professional ambassador for biddable services, the overall Media Team and the agency both internally and externally Requirements Essential Have a strong understanding of the role of Digital Media in the marketing mix 2+ years' agency /in house experience working in Digital Media Experience dealing with client requests directly and with quick turnarounds Excellent communication skills, written and verbal including reporting insights to clients and colleagues Ability to activate Digital media accounts for multiple clients at a given time Proactive attitude and curious nature Technical knowledge of platforms and their capabilities Commercial awareness, maths skills, and numeracy Microsoft Office - particularly Excel, Outlook, Word, PowerPoint Desired Use of reporting tools such as Google Analytics and Improvado An interest in other channels and willingness to explore capabilities An interest in arts/culture/heritage sector Benefits 25 days holiday 'Telus Health' EAP scheme for you and your family. Giving you access to free independent advice on Life, Health, Family, Money and Work matters Holiday Buy Back Friends & Family Theatre Ticket New Business Incentives Recruitment Incentives Pension Scheme Interest Free Travel Loan Ride to Work Scheme Childcare Vouchers Death in Service Flexible/Hybrid Working Critical Illness Enhanced Parental Leave
Jul 05, 2025
Full time
AKA is one of the world's most successful entertainment marketing agencies offering full-service advertising and marketing for theatre, live entertainment, film, music, museums, galleries, events and attractions, working with some of the country's leading organisations. We are looking to recruit a Paid Social Manager to join the Digital team in our head office, in the heart of London's West End. Responsible for day-to-day management of Digital Media accounts including client communication, planning and accuracy across activation and reporting. Work with Digital Directors to strategize, plan, and report on client campaigns Work with Digital Media Executives to ensure timely activation of campaigns and cohesive reporting is completed to deadlines. Presenting paid media strategy in client meetings, making recommendations on the best practical strategies to put in place Adapt to client needs and maintaining client media schedules to ensure they are an accurate record of what transpires Take commercial responsibility for campaign budgetary management including bookings and billing, ensuring this is done in a timely fashion Managing monthly client reviews - providing insights on campaign performance Demonstrate confidence and clarity in communicating with the team, clients and media owners Introduce and activate new and emerging trends where appropriate on campaigns Keep abreast of the developments in digital landscape and the affect this may have on campaigns Act as a positive, professional ambassador for biddable services, the overall Media Team and the agency both internally and externally Requirements Essential Have a strong understanding of the role of Digital Media in the marketing mix 2+ years' agency /in house experience working in Digital Media Experience dealing with client requests directly and with quick turnarounds Excellent communication skills, written and verbal including reporting insights to clients and colleagues Ability to activate Digital media accounts for multiple clients at a given time Proactive attitude and curious nature Technical knowledge of platforms and their capabilities Commercial awareness, maths skills, and numeracy Microsoft Office - particularly Excel, Outlook, Word, PowerPoint Desired Use of reporting tools such as Google Analytics and Improvado An interest in other channels and willingness to explore capabilities An interest in arts/culture/heritage sector Benefits 25 days holiday 'Telus Health' EAP scheme for you and your family. Giving you access to free independent advice on Life, Health, Family, Money and Work matters Holiday Buy Back Friends & Family Theatre Ticket New Business Incentives Recruitment Incentives Pension Scheme Interest Free Travel Loan Ride to Work Scheme Childcare Vouchers Death in Service Flexible/Hybrid Working Critical Illness Enhanced Parental Leave
About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand OpenDoor: PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of"TITLE"atOpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've builtOpenDoorforAmazon. OpenDoor is a unique integrationofthe best ofWPP and Amazon - building on their respective strengths and visions.Whetherat WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process.OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles ,andWPP's core values of Open, Optimistic and Extraordinary.Together, when WPP's Creative Transformation meets Amazon's next-levelcustomercentricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor,not only are you joining a cross-function team partnering with one of WPP's top five global clients,but youarealsotaking a step to challengeyourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Implementational Planning Director. This is a full-time position based in London. The Role will report to implementational Planning lead and will manage a matrixed team of digital planners, channel planning and offshore teams. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. The Implementational Planning team creates an effective link between the Strategy & Planning teams and Activation, data and tech teams. The Implementation Planning Team ensures that comprehensive briefs are developed in collaboration with the strategy and comms teams and ensures that channel specialists meet clients' expectations by achieving campaign KPI's timely and through embedding operational excellence. They are also developing and supporting the delivery of tasks such as reporting output, offer insights and recommendations across strategic planning and agency pitches. RESPONSIBILITIES Strategic Synthesis: You will lead one of the lines of business within XCM supporting and organizing the digital teams to deliver on the planning, activation, application of data and optimization of campaigns. You will need to have a deep understanding of Social, Programmatic, OLV, Pan regional IO buying, Partnerships and Content to help ensure the best digital decisions in planning are made across the full spectrum of opportunities. You will be managing both local market campaigns and multi-market campaigns so being able to switch between the two will be critical. Work closely with the planning and strategy team to take block plans by media type and flighting from our communication plannings systems and agree or challenge those breakouts to deliver the optimum digital media mix. Identify ways of integrating digital plans seamlessly with offline media i.e. aligning TV spots and digital upweights, create geo based digital campaigns to support out of home placements, building a messaging approach of online that compliments offline or vice versa. You will be in charge of the media plans for all digital components, including budgets and budget tracking, final deliverable numbers, and tracking daily pacing and performance against those numbers to ensure goals are hit across all digital elements. You will also directly be leading IO based pan regional buying / partnerships with multi-market vendors when required. This includes the briefing, management of briefs and delivery of these partners i.e. Multimarket twitch, Yahoo, We transfer deals which unlock content related value for the client. Unify disparate streams of information and insights from all biddable channels, in context of client business objectives. Help teams develop integrated experience strategies across biddable & digital touchpoints, identify strategic opportunities for proprietary solutions growth in service of solving client business problems. Guide clients and key internal orexternal stakeholders on selectionand application of systems, tools and platforms, proprietary solutions, enabling themwith the proper resources andknowledge for successfulimplementation. Provides a consistent and strongPOV to clients on digital investmentdecisions and areas of optimization. Outline advanced data analytics/measurement frameworks to shape holistic measurement of performance media strategy and activation. Advises key stakeholders by continuously helping them successfully navigate through critical business changes. Leads the development, presentation, and delivery of top-quality cross-channel planning work for larger campaigns. Plans against client outcomes - quantifying objectives and the likely impact of comms on them across all biddable practice areas, in collaboration with practice leads. Accountable for the ongoing management of performance of campaign budgets and daily spend levels, bid strategies and constant monitoring of tracking to performance goals - implementing course correction decisioning when needed. Scrutinizes performance planning budgets, of assigned accounts, to identify strengths and weaknesses and ensures proper financial allocations and ensures WPP Open and Amazon's goals are protected and driven. Proactively identify opportunities to improve and enhance clients' campaigns and advise client/agency teams accordingly. Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs. Oversee campaign management, ensuring quality control and output is of the highest standard. Lead Pan regional IO and Partnerships based buying for multi- market campaigns with manager and executive. Collaboration & Leadership: Work in a complex, matrixed environment, influencing stakeholders and leading cross-functional teams towards our common media goals. Own deep knowledge of all WPP Open deliverables and campaign KPIs' that have been committed to Amazon and share it across biddable and digital teams when/if needed. Proactively connects, partners with regional and key local market leadership on behalf of Amazon. Ensure knowledge sharing and communication flow remains informative, connected, and proactive to help provide repeatable, consistent activation excellence for all biddable/digital channels. Monitors and ensures adherence to client and WPP Open excellence standards across practices. Proactively develops actions plans and blueprints to address any gaps and non-compliance to standards. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Can confidently answer client questions and liaise with internal teams on best solutions to use. strong knowledge of all digital channels, technology and data and how this combines to support activation. . click apply for full job details
Jul 05, 2025
Full time
About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand OpenDoor: PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of"TITLE"atOpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've builtOpenDoorforAmazon. OpenDoor is a unique integrationofthe best ofWPP and Amazon - building on their respective strengths and visions.Whetherat WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process.OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles ,andWPP's core values of Open, Optimistic and Extraordinary.Together, when WPP's Creative Transformation meets Amazon's next-levelcustomercentricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor,not only are you joining a cross-function team partnering with one of WPP's top five global clients,but youarealsotaking a step to challengeyourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Implementational Planning Director. This is a full-time position based in London. The Role will report to implementational Planning lead and will manage a matrixed team of digital planners, channel planning and offshore teams. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. The Implementational Planning team creates an effective link between the Strategy & Planning teams and Activation, data and tech teams. The Implementation Planning Team ensures that comprehensive briefs are developed in collaboration with the strategy and comms teams and ensures that channel specialists meet clients' expectations by achieving campaign KPI's timely and through embedding operational excellence. They are also developing and supporting the delivery of tasks such as reporting output, offer insights and recommendations across strategic planning and agency pitches. RESPONSIBILITIES Strategic Synthesis: You will lead one of the lines of business within XCM supporting and organizing the digital teams to deliver on the planning, activation, application of data and optimization of campaigns. You will need to have a deep understanding of Social, Programmatic, OLV, Pan regional IO buying, Partnerships and Content to help ensure the best digital decisions in planning are made across the full spectrum of opportunities. You will be managing both local market campaigns and multi-market campaigns so being able to switch between the two will be critical. Work closely with the planning and strategy team to take block plans by media type and flighting from our communication plannings systems and agree or challenge those breakouts to deliver the optimum digital media mix. Identify ways of integrating digital plans seamlessly with offline media i.e. aligning TV spots and digital upweights, create geo based digital campaigns to support out of home placements, building a messaging approach of online that compliments offline or vice versa. You will be in charge of the media plans for all digital components, including budgets and budget tracking, final deliverable numbers, and tracking daily pacing and performance against those numbers to ensure goals are hit across all digital elements. You will also directly be leading IO based pan regional buying / partnerships with multi-market vendors when required. This includes the briefing, management of briefs and delivery of these partners i.e. Multimarket twitch, Yahoo, We transfer deals which unlock content related value for the client. Unify disparate streams of information and insights from all biddable channels, in context of client business objectives. Help teams develop integrated experience strategies across biddable & digital touchpoints, identify strategic opportunities for proprietary solutions growth in service of solving client business problems. Guide clients and key internal orexternal stakeholders on selectionand application of systems, tools and platforms, proprietary solutions, enabling themwith the proper resources andknowledge for successfulimplementation. Provides a consistent and strongPOV to clients on digital investmentdecisions and areas of optimization. Outline advanced data analytics/measurement frameworks to shape holistic measurement of performance media strategy and activation. Advises key stakeholders by continuously helping them successfully navigate through critical business changes. Leads the development, presentation, and delivery of top-quality cross-channel planning work for larger campaigns. Plans against client outcomes - quantifying objectives and the likely impact of comms on them across all biddable practice areas, in collaboration with practice leads. Accountable for the ongoing management of performance of campaign budgets and daily spend levels, bid strategies and constant monitoring of tracking to performance goals - implementing course correction decisioning when needed. Scrutinizes performance planning budgets, of assigned accounts, to identify strengths and weaknesses and ensures proper financial allocations and ensures WPP Open and Amazon's goals are protected and driven. Proactively identify opportunities to improve and enhance clients' campaigns and advise client/agency teams accordingly. Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs. Oversee campaign management, ensuring quality control and output is of the highest standard. Lead Pan regional IO and Partnerships based buying for multi- market campaigns with manager and executive. Collaboration & Leadership: Work in a complex, matrixed environment, influencing stakeholders and leading cross-functional teams towards our common media goals. Own deep knowledge of all WPP Open deliverables and campaign KPIs' that have been committed to Amazon and share it across biddable and digital teams when/if needed. Proactively connects, partners with regional and key local market leadership on behalf of Amazon. Ensure knowledge sharing and communication flow remains informative, connected, and proactive to help provide repeatable, consistent activation excellence for all biddable/digital channels. Monitors and ensures adherence to client and WPP Open excellence standards across practices. Proactively develops actions plans and blueprints to address any gaps and non-compliance to standards. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Can confidently answer client questions and liaise with internal teams on best solutions to use. strong knowledge of all digital channels, technology and data and how this combines to support activation. . click apply for full job details
Senior Product Manager - Web Experience Department: Product Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! About the role: We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across You'll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat. You'll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a 'one platform' approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place. What you'll be doing: Strategy Defining and driving the strategy for Customer Experience across the core website (CMS) Shaping a multi-channel CX strategy across associated channels, including but not limited to the mobile app, account management and quote experiences Identifying opportunities to capitalise on emerging technologies to deliver personalised experiences Leading discovery and supports delivery to improve personalised user experiences throughout the lifecycle from initial customer acquisition strategies, such as SEO, quote conversion and customer lifetime value, such as retention and product holding Galvanising cross-functional teams across the business challenging the norm Delivery Using data and customer insights to identify and realise significant opportunities for the business, measures and articulating leading and lagging indicators Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap What we're looking for Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design (Rigour) A bias to action and ability to 'get stuff done', making every day count (Urgency) Strong understanding of human centred design principles and how they relate to creating digital customer experiences Outstanding communication skills with the ability to tailor your message according to your audience and influence a range of people from the Board through to a graduate Our commitment to you: At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
Jul 05, 2025
Full time
Senior Product Manager - Web Experience Department: Product Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! About the role: We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across You'll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat. You'll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a 'one platform' approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place. What you'll be doing: Strategy Defining and driving the strategy for Customer Experience across the core website (CMS) Shaping a multi-channel CX strategy across associated channels, including but not limited to the mobile app, account management and quote experiences Identifying opportunities to capitalise on emerging technologies to deliver personalised experiences Leading discovery and supports delivery to improve personalised user experiences throughout the lifecycle from initial customer acquisition strategies, such as SEO, quote conversion and customer lifetime value, such as retention and product holding Galvanising cross-functional teams across the business challenging the norm Delivery Using data and customer insights to identify and realise significant opportunities for the business, measures and articulating leading and lagging indicators Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap What we're looking for Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design (Rigour) A bias to action and ability to 'get stuff done', making every day count (Urgency) Strong understanding of human centred design principles and how they relate to creating digital customer experiences Outstanding communication skills with the ability to tailor your message according to your audience and influence a range of people from the Board through to a graduate Our commitment to you: At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
At Cloud Software Group (CSG), more than 100 million users around the world rely on our technologies to adapt, innovate, and lead in an increasingly complex digital environment. Operating across private, public, managed, and sovereign cloud environments, we empower organizations to evolve, compete, and succeed through our industry-leading software franchises spanning data, automation, insight, and collaboration. The Account Development Manager (ADM) plays a business-critical role in driving customer success and maximizing the value of customer investments in CSG solutions. As an ADM, you will lead strategic conversations, build deep customer relationships, and align business objectives with CSG capabilities. Your focus will be on driving customer adoption, growth, and satisfaction through high-impact engagements with executives, partners, and internal stakeholders. This role offers the opportunity to leverage your strategic planning, sales acumen, and customer relationship experience to shape and deliver tailored solutions that achieve joint business outcomes. Key Responsibilities Customer Value Realization: Drive strategic conversations to align customer goals with their existing CSG entitlements, maximizing investment outcomes and value realization. Relationship Expansion: Build and strengthen relationships across customers, partners, and internal teams including executive stakeholders. Executive Engagement: Own and manage executive-level relationships, focusing on defining and delivering joint business objectives and success plans. Strategic Growth Planning: Develop and execute strategic account plans that include stakeholder mapping, objective setting, and engagement roadmaps. Cross-Functional Collaboration: Partner with sales, marketing, product, and services teams to deliver coordinated, impactful solutions. What You'll Bring Strategic Planning & Business Acumen Proven ability to develop comprehensive account strategies and engagement plans. Strong understanding of financial and market dynamics to align solutions with business outcomes. Experience conducting competitive and market analysis to shape value propositions and go-to-market approaches. Relationship Building & Communication Skills Exceptional relationship management skills with a track record of building trust with C-suite executives. Outstanding communication and presentation abilities; capable of conveying complex concepts clearly and persuasively. Strong influencing skills to drive alignment, commitment, and adoption across diverse stakeholder groups. Industry & Technical Insight Deep knowledge of industry trends, customer challenges, and innovation opportunities. Familiarity with partner ecosystems and how to leverage strategic partnerships for customer success. Experience in solution-based selling and tailoring technical capabilities to meet specific business needs. (Optional) Technical proficiency to understand and effectively communicate solution details where needed. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at for assistance.
Jul 05, 2025
Full time
At Cloud Software Group (CSG), more than 100 million users around the world rely on our technologies to adapt, innovate, and lead in an increasingly complex digital environment. Operating across private, public, managed, and sovereign cloud environments, we empower organizations to evolve, compete, and succeed through our industry-leading software franchises spanning data, automation, insight, and collaboration. The Account Development Manager (ADM) plays a business-critical role in driving customer success and maximizing the value of customer investments in CSG solutions. As an ADM, you will lead strategic conversations, build deep customer relationships, and align business objectives with CSG capabilities. Your focus will be on driving customer adoption, growth, and satisfaction through high-impact engagements with executives, partners, and internal stakeholders. This role offers the opportunity to leverage your strategic planning, sales acumen, and customer relationship experience to shape and deliver tailored solutions that achieve joint business outcomes. Key Responsibilities Customer Value Realization: Drive strategic conversations to align customer goals with their existing CSG entitlements, maximizing investment outcomes and value realization. Relationship Expansion: Build and strengthen relationships across customers, partners, and internal teams including executive stakeholders. Executive Engagement: Own and manage executive-level relationships, focusing on defining and delivering joint business objectives and success plans. Strategic Growth Planning: Develop and execute strategic account plans that include stakeholder mapping, objective setting, and engagement roadmaps. Cross-Functional Collaboration: Partner with sales, marketing, product, and services teams to deliver coordinated, impactful solutions. What You'll Bring Strategic Planning & Business Acumen Proven ability to develop comprehensive account strategies and engagement plans. Strong understanding of financial and market dynamics to align solutions with business outcomes. Experience conducting competitive and market analysis to shape value propositions and go-to-market approaches. Relationship Building & Communication Skills Exceptional relationship management skills with a track record of building trust with C-suite executives. Outstanding communication and presentation abilities; capable of conveying complex concepts clearly and persuasively. Strong influencing skills to drive alignment, commitment, and adoption across diverse stakeholder groups. Industry & Technical Insight Deep knowledge of industry trends, customer challenges, and innovation opportunities. Familiarity with partner ecosystems and how to leverage strategic partnerships for customer success. Experience in solution-based selling and tailoring technical capabilities to meet specific business needs. (Optional) Technical proficiency to understand and effectively communicate solution details where needed. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at for assistance.
FinanceSupervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams , with a background in Credit and Income ? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: AsFinance Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here's a flavour of what's involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now - here's how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you! What We'll Do For You! A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Vacancy location Location London, London, London (Rosebery Avenue)
Jul 05, 2025
Full time
FinanceSupervisor, London Campus QA Higher Education, fulltime, Mon-Fri 9am-5.30pm Are you experienced in Leading Successful Teams , with a background in Credit and Income ? Are you looking to progress in a Fast Paced, Vibrant and Rewarding organisation? Then we have the role for you, read on to find out more. About our role: AsFinance Supervisor, you will be leading a small and busy team across multiple locations, managing the end-to-end revenue collection process for QA Higher Education, overseeing four distinct sales ledgers linked to key education partners. You will play a vital role in maximising cash flow by prioritising debt collection, issuing instalment plans, and ensuring timely Student Finance England approvals. Here's a flavour of what's involved: (click through to read the JD) Responsibility for revenue creation and collection across four individual sales ledgers/partners, ensuring timely and accurate reconciliation. Deliver key financial reporting and analytics to senior management, providing insights to support strategic decision-making. Manage high volumes of both face-to-face and remote (phone/email) communications with internal and external stakeholders. Supervise three direct reports across multiple locations, providing guidance, support, and performance oversight. Prioritise collection of outstanding revenue, issued instalment plans, and followed up on Student Finance England (SFE) approvals to reduce risk and maximise cash flow. Assist the Credit Manager with day-to-day operational activities, including process improvements and workflow management. Bring your experience: Proven high level communication skills. Experience of using CRM and accounting database desirable. Understanding of Microsoft office systems and basic level competencies Database management experience desirable. Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Apply now - here's how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you! What We'll Do For You! A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Vacancy location Location London, London, London (Rosebery Avenue)
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Fresh from a successful $80m funding round, Zopa Bank is pushing into new product categories, including current accounts and investments, as well as bringing greater innovation to its core business of borrowing and savings. To unlock this next stage of growth, we're investing in our Marketing team and capabilities to help position the Zopa Bank brand as a distinctive choice in the fintech space and drive customer growth beyond aggregators. To achieve that, we're looking for a talented campaign manager to help us make a step change in how we approach our marketing planning and orchestrate channel activities across the journey. This individual would be a key driver of our launch planning for new products, helping us to plan and coordinate new campaigns more effectively across the teams. Core responsibilities In close collaboration with the VP of Marketing and wider Customer Leadership Team, help operationalise the marketing strategy and initiate the right multi-channel approach across internal teams. Put together effective project plans, including timelines, workstreams, budgets and related KPIs to set us up for success. Partner closely with different channel owners internally to bring launches together with strong alignment and on time delivery of assets and deliverables. Demonstrate a strong ability to link activations strategically across PR, social and ATL through to paid digital, web, in app and CRM channels. Bring together channel and media plans, accordingly, helping us coordinate activities, produce impactful deliverables and manage the right calendar of creative and content publishing. Track progress against goals, identify opportunities and issues early, surface trade-offs with options where applicable. Partner with creative (either in-house or agency based) and media agencies to manage assets and plans as needed, plan campaigns seamlessly with strong briefs, good direction and communication with relevant review and feedback steps. Help us improve our overall creative effectiveness and the quality of creative output across channels, ensuring performance above benchmark. Work with Legal, Compliance and Finance as needed to make sure delivery is in line with our required processes and ways of working as a regulated bank. Support the budget management process, manage spend on monthly-quarterly-annual cycle, and ensure the right people resources are in place for each campaign/launch. Keep stakeholders and leadership informed about project progress and manage risks and expectations accordingly on effective delivery and strong campaign management. The ideal candidate You have learnt your trade in a highly relevant marketing specialism with a holistic experience across integrated launches and campaigns. You have experience working in and/or for digital product businesses where you can demonstrate how your marketing skills helped them to deliver on time and to target. Some fintech experience is preferable but not essential. A mixture of B2C and B2B would be optimal as our products stretch across different audiences. You will have a healthy mixture of marketing knowledge (e.g. working across owned, earned, paid media) but are also adept in overseeing strong programme management (e.g. managing varied workstreams and deliverables to budgets and deadlines). Your attitude and skills You see marketing as an extension of the customer journey, the front door and first impression of a fantastic end to end experience. You are a passionate marketeer; you bring the latest thinking and techniques into your methodology and approach. You are a good 'full funnel' thinker - adept at moving between different channels, journeys and contexts with the customer intent in mind at every turn. You are a proactive problem solver and happy to own the delivery and outcomes. We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Jul 04, 2025
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Fresh from a successful $80m funding round, Zopa Bank is pushing into new product categories, including current accounts and investments, as well as bringing greater innovation to its core business of borrowing and savings. To unlock this next stage of growth, we're investing in our Marketing team and capabilities to help position the Zopa Bank brand as a distinctive choice in the fintech space and drive customer growth beyond aggregators. To achieve that, we're looking for a talented campaign manager to help us make a step change in how we approach our marketing planning and orchestrate channel activities across the journey. This individual would be a key driver of our launch planning for new products, helping us to plan and coordinate new campaigns more effectively across the teams. Core responsibilities In close collaboration with the VP of Marketing and wider Customer Leadership Team, help operationalise the marketing strategy and initiate the right multi-channel approach across internal teams. Put together effective project plans, including timelines, workstreams, budgets and related KPIs to set us up for success. Partner closely with different channel owners internally to bring launches together with strong alignment and on time delivery of assets and deliverables. Demonstrate a strong ability to link activations strategically across PR, social and ATL through to paid digital, web, in app and CRM channels. Bring together channel and media plans, accordingly, helping us coordinate activities, produce impactful deliverables and manage the right calendar of creative and content publishing. Track progress against goals, identify opportunities and issues early, surface trade-offs with options where applicable. Partner with creative (either in-house or agency based) and media agencies to manage assets and plans as needed, plan campaigns seamlessly with strong briefs, good direction and communication with relevant review and feedback steps. Help us improve our overall creative effectiveness and the quality of creative output across channels, ensuring performance above benchmark. Work with Legal, Compliance and Finance as needed to make sure delivery is in line with our required processes and ways of working as a regulated bank. Support the budget management process, manage spend on monthly-quarterly-annual cycle, and ensure the right people resources are in place for each campaign/launch. Keep stakeholders and leadership informed about project progress and manage risks and expectations accordingly on effective delivery and strong campaign management. The ideal candidate You have learnt your trade in a highly relevant marketing specialism with a holistic experience across integrated launches and campaigns. You have experience working in and/or for digital product businesses where you can demonstrate how your marketing skills helped them to deliver on time and to target. Some fintech experience is preferable but not essential. A mixture of B2C and B2B would be optimal as our products stretch across different audiences. You will have a healthy mixture of marketing knowledge (e.g. working across owned, earned, paid media) but are also adept in overseeing strong programme management (e.g. managing varied workstreams and deliverables to budgets and deadlines). Your attitude and skills You see marketing as an extension of the customer journey, the front door and first impression of a fantastic end to end experience. You are a passionate marketeer; you bring the latest thinking and techniques into your methodology and approach. You are a good 'full funnel' thinker - adept at moving between different channels, journeys and contexts with the customer intent in mind at every turn. You are a proactive problem solver and happy to own the delivery and outcomes. We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
SEO Account Manager Liverpool or Manchester based - Hybrid- 2 to 3 days p/week Salary £30- £40k Recognised as a top 50 Northern Agency, Forward Role are once again partnering exclusively with this multi award-winning digital agency as they look to hire an SEO Account Manager due to an exciting period of growth! They already have a well-established office in the North West, but further expanded in 202 click apply for full job details
Jul 04, 2025
Full time
SEO Account Manager Liverpool or Manchester based - Hybrid- 2 to 3 days p/week Salary £30- £40k Recognised as a top 50 Northern Agency, Forward Role are once again partnering exclusively with this multi award-winning digital agency as they look to hire an SEO Account Manager due to an exciting period of growth! They already have a well-established office in the North West, but further expanded in 202 click apply for full job details