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Senior Director, Marketing Operations and Analytics
Mimecast Services Limited
About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 05, 2025
Full time
About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Sales
Vanta Inc.
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Director of Account Management, EMEA , you will be responsible for driving the retention and expansion of Vanta's existing customer base across the EMEA region. You will lead a team of Account Managers focused on deepening relationships with our customers, ensuring they continue to derive value from our platform, and identifying opportunities to expand our partnership. You will also serve as a key member of the GTM EMEA leadership team, helping shape the culture and strategy for the region. This role is highly cross-functional and will partner closely with Customer Success, Sales, Marketing, Product, and Operations to deliver on regional goals. This role will be based from either our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you'll do as a Director, Account Management in EMEA: Lead high-performing and highly engaged teams of Account Managers across EMEA Hire and develop a team of Managers that are able to recruit, coach and develop top talent and consistently achieve quota. Drive net revenue retention and upsell performance through the definition of performance KPIs and use of a thorough operating cadence. Develop and implement strategies for account retention and expansion across all segments of the business from Startups to Enterprises. Act as a strategic partner to our customers, engaging with them directly and building executive relationships in key accounts. Collaborate effectively with global Account Management and Customer Success leadership to develop and refine the repeatable success playbooks for each segment. Collaborate with Product, Marketing, and Customer Success to align customer feedback with Vanta's roadmap and campaigns. Influence the GTM strategy and regional operating model as a member of EMEA leadership. Foster a culture of accountability, collaboration, and growth within the Account Management team. Represent Vanta at industry events and customer meetings across the region. How to be successful in this role: 10+ years of customer facing experience, 5+ years of experience as a manager or leader of post sales teams at a SaaS company, 2+ years experience managing frontline managers Proven track record of achieving revenue retention and expansion targets in the EMEA market. Experience leading teams that serve mid-market and enterprise customers. Strong executive presence and ability to build relationships at all levels. A collaborative mindset and demonstrated ability to influence across functions. Analytical thinking and data-driven decision-making. Experience working in a fast-paced startup or growth-stage SaaS company. Enthusiasm for cybersecurity and helping customers build trusted businesses. What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Jul 05, 2025
Full time
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Director of Account Management, EMEA , you will be responsible for driving the retention and expansion of Vanta's existing customer base across the EMEA region. You will lead a team of Account Managers focused on deepening relationships with our customers, ensuring they continue to derive value from our platform, and identifying opportunities to expand our partnership. You will also serve as a key member of the GTM EMEA leadership team, helping shape the culture and strategy for the region. This role is highly cross-functional and will partner closely with Customer Success, Sales, Marketing, Product, and Operations to deliver on regional goals. This role will be based from either our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you'll do as a Director, Account Management in EMEA: Lead high-performing and highly engaged teams of Account Managers across EMEA Hire and develop a team of Managers that are able to recruit, coach and develop top talent and consistently achieve quota. Drive net revenue retention and upsell performance through the definition of performance KPIs and use of a thorough operating cadence. Develop and implement strategies for account retention and expansion across all segments of the business from Startups to Enterprises. Act as a strategic partner to our customers, engaging with them directly and building executive relationships in key accounts. Collaborate effectively with global Account Management and Customer Success leadership to develop and refine the repeatable success playbooks for each segment. Collaborate with Product, Marketing, and Customer Success to align customer feedback with Vanta's roadmap and campaigns. Influence the GTM strategy and regional operating model as a member of EMEA leadership. Foster a culture of accountability, collaboration, and growth within the Account Management team. Represent Vanta at industry events and customer meetings across the region. How to be successful in this role: 10+ years of customer facing experience, 5+ years of experience as a manager or leader of post sales teams at a SaaS company, 2+ years experience managing frontline managers Proven track record of achieving revenue retention and expansion targets in the EMEA market. Experience leading teams that serve mid-market and enterprise customers. Strong executive presence and ability to build relationships at all levels. A collaborative mindset and demonstrated ability to influence across functions. Analytical thinking and data-driven decision-making. Experience working in a fast-paced startup or growth-stage SaaS company. Enthusiasm for cybersecurity and helping customers build trusted businesses. What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Data Protection Officer
ClearBank Ltd
Data Protection Officer About the role ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. The Data Protection Officer (DPO) is an essential role within the UK bank that ensures the Group manages personal data responsibly and in compliance with data protection laws, such as the General Data Protection Regulation (GDPR). If that excites you, how about joining our team as our new Data Protection Officer, as an integral part of our Risk & Compliance Team in the 2nd line of defence to safeguard the privacy of individuals and customers whilst helping the organization avoid legal and reputational risks related to data misuse. Reporting to the Chief Risk and Compliance Officer on a day to day basis, and the Chair of UK Board Risk Committee on a 'soft line' basis, you'll be a part of a fast-growing business that is challenging the market and doing things differently. Working closely with the Head of Data Privacy, you'll be expected to focus on: Monitor Compliance: Regularly assessing whether the organization's data processing activities align with legal requirements, such as GDPR. Advising on Data Protection: Offering guidance on data protection strategies and recommending best practices for safeguarding personal information in our existing / new products. Overseeing Data Impact Assessments (DPIAs): Assisting in the drafting and execution of DPIAs, which identify and mitigate risks associated with processing personal data. Handling Data Subject Requests: Managing individuals' requests related to their data rights (e.g., access, correction, deletion). Facilitating Communication with Regulators: Acting as the organization's contact for the Information Commissioners Office (ICO) and other supervisory authorities like the PRA and FCA as and when required, addressing any data protection inquiries or issues. Promoting Awareness: Organizing training programs for staff to raise awareness about data protection obligations. Evaluating Third-Party Agreements: Reviewing contracts with vendors and other third parties to ensure data privacy obligations are met. Documenting Data Processing Activities: Keeping records of all data processing activities to demonstrate accountability. About you, what we're looking for: The ideal candidate will have experience of being a Data Protection Officer or equivalent role in financial services for at least 5 years. A breadth of experience will complement the broad nature of work in this role given that it is intended to operate across Europe, UK and the crown dependencies such as Jersey and Guernsey . Direct experience of the areas highlighted in the above section is preferred. To be successful within the risk and compliance team you should be able to work independently whilst liaising effectively and building relationships with stakeholders. In terms of culture, we are looking for a motivated individual with great people skills that can confidently work across the ClearBank group and act as a trusted advisor to the business, executive team and boards. Someone who is delivery focused and confident in suggesting solutions and enhancements. You'll need to enjoy working through complex, novel situations as well as problem-solving. You'll also need to be comfortable reprioritising and adapting to change. Technical knowledge: In-depth knowledge of regulations like GDPR, Data Protection Act (DPA), and other regional or industry-specific standards. Understanding of cybersecurity principles, such as encryption, firewalls, secure coding practices, and intrusion detection systems. Ability to conduct Data Protection Impact Assessments (DPIAs) and evaluate risks in data processing activities. Knowledge of database management systems, data flows, and data processing operations. Experience with data classification, storage, and lifecycle management. Expertise in identifying, responding to, and mitigating data breaches. Experience of working with the ICO either directly or indirectly. Bonus attributes: Experience in a high growth or scale up environment Experience of product development Experience of advising on issues such as outsourcing and its impact on data protection Experience of advising on intra-group issues, including matters relating to governance Regretfully, we are not able to sponsor applicants for immigration purposes at the current time. If this sounds like you, dust off your CV and apply! A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready for transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable. The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.
Jul 04, 2025
Full time
Data Protection Officer About the role ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. The Data Protection Officer (DPO) is an essential role within the UK bank that ensures the Group manages personal data responsibly and in compliance with data protection laws, such as the General Data Protection Regulation (GDPR). If that excites you, how about joining our team as our new Data Protection Officer, as an integral part of our Risk & Compliance Team in the 2nd line of defence to safeguard the privacy of individuals and customers whilst helping the organization avoid legal and reputational risks related to data misuse. Reporting to the Chief Risk and Compliance Officer on a day to day basis, and the Chair of UK Board Risk Committee on a 'soft line' basis, you'll be a part of a fast-growing business that is challenging the market and doing things differently. Working closely with the Head of Data Privacy, you'll be expected to focus on: Monitor Compliance: Regularly assessing whether the organization's data processing activities align with legal requirements, such as GDPR. Advising on Data Protection: Offering guidance on data protection strategies and recommending best practices for safeguarding personal information in our existing / new products. Overseeing Data Impact Assessments (DPIAs): Assisting in the drafting and execution of DPIAs, which identify and mitigate risks associated with processing personal data. Handling Data Subject Requests: Managing individuals' requests related to their data rights (e.g., access, correction, deletion). Facilitating Communication with Regulators: Acting as the organization's contact for the Information Commissioners Office (ICO) and other supervisory authorities like the PRA and FCA as and when required, addressing any data protection inquiries or issues. Promoting Awareness: Organizing training programs for staff to raise awareness about data protection obligations. Evaluating Third-Party Agreements: Reviewing contracts with vendors and other third parties to ensure data privacy obligations are met. Documenting Data Processing Activities: Keeping records of all data processing activities to demonstrate accountability. About you, what we're looking for: The ideal candidate will have experience of being a Data Protection Officer or equivalent role in financial services for at least 5 years. A breadth of experience will complement the broad nature of work in this role given that it is intended to operate across Europe, UK and the crown dependencies such as Jersey and Guernsey . Direct experience of the areas highlighted in the above section is preferred. To be successful within the risk and compliance team you should be able to work independently whilst liaising effectively and building relationships with stakeholders. In terms of culture, we are looking for a motivated individual with great people skills that can confidently work across the ClearBank group and act as a trusted advisor to the business, executive team and boards. Someone who is delivery focused and confident in suggesting solutions and enhancements. You'll need to enjoy working through complex, novel situations as well as problem-solving. You'll also need to be comfortable reprioritising and adapting to change. Technical knowledge: In-depth knowledge of regulations like GDPR, Data Protection Act (DPA), and other regional or industry-specific standards. Understanding of cybersecurity principles, such as encryption, firewalls, secure coding practices, and intrusion detection systems. Ability to conduct Data Protection Impact Assessments (DPIAs) and evaluate risks in data processing activities. Knowledge of database management systems, data flows, and data processing operations. Experience with data classification, storage, and lifecycle management. Expertise in identifying, responding to, and mitigating data breaches. Experience of working with the ICO either directly or indirectly. Bonus attributes: Experience in a high growth or scale up environment Experience of product development Experience of advising on issues such as outsourcing and its impact on data protection Experience of advising on intra-group issues, including matters relating to governance Regretfully, we are not able to sponsor applicants for immigration purposes at the current time. If this sounds like you, dust off your CV and apply! A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready for transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable. The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.
Cybersecurity Director - UK Region
LGBT Great
Cybersecurity Director - UK Region Reporting to the EMEA Regional Security Officer, this role is key in managing the regional and solution line operational security risk levels within acceptable thresholds through leading remediation programs and deploying Global Cybersecurity Services (GCS) controls. The role acts as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for service delivery to the assigned region/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional business goals and maintain an effective security risk management regime aligned with a security risk mitigation strategy. The role involves presenting to local leaders, regulators, and clients as needed, with prior regulatory management experience required. This highly visible role within Aon involves embedding effective security controls at scale across the firm. We seek a candidate who brings innovative ideas and a commitment to continuous learning, engaging actively with business leaders, IT executives, and external clients. The role demands gravitas, influence, and persuasiveness. Aon values inclusiveness, collaboration, and a "better together" mindset to deliver distinctive value to colleagues and clients. What the day will look like The RSO service connects regions, sub-regions, and solution lines to GCS to ensure appropriate security risk mitigation, providing the following services: Cybersecurity Leadership: Provide cybersecurity reporting to leadership committees and boards. Represent cybersecurity to regulatory bodies. Own the cybersecurity strategy for the area, managing its delivery via GCS services and promoting local control adoption. Lead colleague security culture programs. Represent the region/sub-region in security incident management. Manage remediation efforts, e.g., internal audit findings. Oversee cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee to support cyber risk management. Track remediation of audit and compliance findings. Review cybersecurity metrics and lead remediation programs. Lead or sponsor cybersecurity initiatives. Coordinate with Data Privacy to ensure security controls are in place. GCS Service Delivery Management: Manage GCS service escalations. Support GCS project implementations. Contribute to service enhancement feedback. Manage cybersecurity intake and relationships. Support regulatory and compliance assessments. Assist with continuity and disaster recovery planning. Support data governance initiatives. Client Support/Escalation Management: Represent cybersecurity in client calls and escalations. Provide security advice, guidance, and policy support to clients. Facilitate engagement with GCS services through proper channels. Skills and experience that will lead to success Broad cybersecurity knowledge and experience in large, complex environments. Solid understanding of domains like application security, vulnerability management, network and cloud security, incident management, physical security, supplier risk, and cyber awareness. Experience in effective cyber risk management. Ability to influence and build relationships with diverse stakeholders, including C-level executives. Exceptional communication skills for technical and non-technical audiences. Regulatory management experience. Experience with compliance assurance and audits is desirable. Security certifications such as CISSP or CISM are advantageous. Experience with standards like Sarbanes Oxley (404), ISO27001, and Cyber Essentials+. How we support our colleagues We offer comprehensive benefits, promote diversity, and foster an inclusive, agile environment supporting wellbeing and work/life balance, including two "Global Wellbeing Days" annually. Our culture encourages continuous learning and growth, making colleagues more connected, relevant, and valued. Aon is committed to an inclusive workplace, providing equal opportunities and reasonable accommodations for applicants with disabilities. For more info, contact .
Jul 04, 2025
Full time
Cybersecurity Director - UK Region Reporting to the EMEA Regional Security Officer, this role is key in managing the regional and solution line operational security risk levels within acceptable thresholds through leading remediation programs and deploying Global Cybersecurity Services (GCS) controls. The role acts as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for service delivery to the assigned region/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional business goals and maintain an effective security risk management regime aligned with a security risk mitigation strategy. The role involves presenting to local leaders, regulators, and clients as needed, with prior regulatory management experience required. This highly visible role within Aon involves embedding effective security controls at scale across the firm. We seek a candidate who brings innovative ideas and a commitment to continuous learning, engaging actively with business leaders, IT executives, and external clients. The role demands gravitas, influence, and persuasiveness. Aon values inclusiveness, collaboration, and a "better together" mindset to deliver distinctive value to colleagues and clients. What the day will look like The RSO service connects regions, sub-regions, and solution lines to GCS to ensure appropriate security risk mitigation, providing the following services: Cybersecurity Leadership: Provide cybersecurity reporting to leadership committees and boards. Represent cybersecurity to regulatory bodies. Own the cybersecurity strategy for the area, managing its delivery via GCS services and promoting local control adoption. Lead colleague security culture programs. Represent the region/sub-region in security incident management. Manage remediation efforts, e.g., internal audit findings. Oversee cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee to support cyber risk management. Track remediation of audit and compliance findings. Review cybersecurity metrics and lead remediation programs. Lead or sponsor cybersecurity initiatives. Coordinate with Data Privacy to ensure security controls are in place. GCS Service Delivery Management: Manage GCS service escalations. Support GCS project implementations. Contribute to service enhancement feedback. Manage cybersecurity intake and relationships. Support regulatory and compliance assessments. Assist with continuity and disaster recovery planning. Support data governance initiatives. Client Support/Escalation Management: Represent cybersecurity in client calls and escalations. Provide security advice, guidance, and policy support to clients. Facilitate engagement with GCS services through proper channels. Skills and experience that will lead to success Broad cybersecurity knowledge and experience in large, complex environments. Solid understanding of domains like application security, vulnerability management, network and cloud security, incident management, physical security, supplier risk, and cyber awareness. Experience in effective cyber risk management. Ability to influence and build relationships with diverse stakeholders, including C-level executives. Exceptional communication skills for technical and non-technical audiences. Regulatory management experience. Experience with compliance assurance and audits is desirable. Security certifications such as CISSP or CISM are advantageous. Experience with standards like Sarbanes Oxley (404), ISO27001, and Cyber Essentials+. How we support our colleagues We offer comprehensive benefits, promote diversity, and foster an inclusive, agile environment supporting wellbeing and work/life balance, including two "Global Wellbeing Days" annually. Our culture encourages continuous learning and growth, making colleagues more connected, relevant, and valued. Aon is committed to an inclusive workplace, providing equal opportunities and reasonable accommodations for applicants with disabilities. For more info, contact .
Chief Technology Officer
Crypto UK
About Twinstake Twinstake is the leading institutional staking provider which combines unparalleled knowledge and experience in the institutional market with deep crypto expertise and cutting-edge technology. We stand out in: Compliance and Risk Mitigation Non-custodial Solution Enhanced Reporting and Data Optimised Performance Premier Service About the role As the CTO of Twinstake, you will provide strategic leadership and technical expertise to drive the development and implementation of our staking infrastructure and related products . You will lead a team of talented engineers and data experts, working closely with cross-functional stakeholders to design, build, and maintain a scalable, secure infrastructure platform and innovative technological solutions. In this role, you will shape and execute Twinstake's technological vision, lead our technology strategy, foster innovation, and ensure the scalability, security, and reliability of our staking platform. This is a unique opportunity for a seasoned technology leader to make a meaningful impact in a dynamic and rapidly evolving industry. What you will contribute: Technology Strategy and Innovation Define and drive Twinstake's technology vision, ensuring alignment with broader business objectives Identify opportunities for innovation across products, infrastructure, and integrations to maintain a competitive edge Guide long-term product and platform evolution, balancing scalability, security, and emerging market needs Product, Infrastructure, and Security Leadership Define and enforce coding standards, development processes, and quality assurance protocols to support scalable product and platform development. Lead the strategic development of infrastructure and product roadmaps, ensuring alignment with Twinstake's business objectives and market needs. Oversee infrastructure security, ensuring regulatory compliance, proactive threat mitigation, and best-in-class data protection. Optimize infrastructure and product platforms for maximum reliability, scalability, and cost efficiency Organizational Leadership Build, lead, and inspire a talented team of engineers and data experts Foster a culture of excellence, innovation, and accountability within the technology organization Executive and Stakeholder Alignment Serve as a strategic partner to executive leadership, influencing business strategy through technology insights Cultivate strong cross-functional collaboration across product, operations, and security teams Represent Twinstake in external partnerships and evaluate opportunities for technological growth and differentiation What you bring: Exceptional leadership and communication skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences Proven track record as a CTO, Technical Director, or in a comparable senior leadership role within a technology-driven organization Deep expertise in blockchain technologies, ideally staking mechanisms and consensus algorithms Background in on-premise infrastructure design, implementation, and management, with expert knowledge of data center technologies, virtualization, server hardware, and networking Expertise in data engineering, including the design and deployment of scalable data pipelines, data warehousing solutions, and integration strategies In-depth understanding of cryptographic principles and secure key management practices Familiarity with infrastructure cybersecurity principles and best practices for securing distributed systems A consistent track record of successfully delivering complex, infrastructure-focused technology solutions on time and within budget fast-paced environment What makes you stand out: Extensive experience with cloud computing platforms (AWS, Azure, or Google Cloud) and containerization technologies such as Docker and Kubernetes Solid understanding of DevOps and SRE practices, with hands-on experience in CI/CD pipelines and infrastructure automation Proficiency in infrastructure-focused programming languages such as Go, C#, or Java What we offer: Exposure to cutting-edge cryptocurrency and blockchain technologies Opportunities for internal growth and professional development Competitive compensation, benefits, and perks Flexible hybrid working arrangements
Jul 04, 2025
Full time
About Twinstake Twinstake is the leading institutional staking provider which combines unparalleled knowledge and experience in the institutional market with deep crypto expertise and cutting-edge technology. We stand out in: Compliance and Risk Mitigation Non-custodial Solution Enhanced Reporting and Data Optimised Performance Premier Service About the role As the CTO of Twinstake, you will provide strategic leadership and technical expertise to drive the development and implementation of our staking infrastructure and related products . You will lead a team of talented engineers and data experts, working closely with cross-functional stakeholders to design, build, and maintain a scalable, secure infrastructure platform and innovative technological solutions. In this role, you will shape and execute Twinstake's technological vision, lead our technology strategy, foster innovation, and ensure the scalability, security, and reliability of our staking platform. This is a unique opportunity for a seasoned technology leader to make a meaningful impact in a dynamic and rapidly evolving industry. What you will contribute: Technology Strategy and Innovation Define and drive Twinstake's technology vision, ensuring alignment with broader business objectives Identify opportunities for innovation across products, infrastructure, and integrations to maintain a competitive edge Guide long-term product and platform evolution, balancing scalability, security, and emerging market needs Product, Infrastructure, and Security Leadership Define and enforce coding standards, development processes, and quality assurance protocols to support scalable product and platform development. Lead the strategic development of infrastructure and product roadmaps, ensuring alignment with Twinstake's business objectives and market needs. Oversee infrastructure security, ensuring regulatory compliance, proactive threat mitigation, and best-in-class data protection. Optimize infrastructure and product platforms for maximum reliability, scalability, and cost efficiency Organizational Leadership Build, lead, and inspire a talented team of engineers and data experts Foster a culture of excellence, innovation, and accountability within the technology organization Executive and Stakeholder Alignment Serve as a strategic partner to executive leadership, influencing business strategy through technology insights Cultivate strong cross-functional collaboration across product, operations, and security teams Represent Twinstake in external partnerships and evaluate opportunities for technological growth and differentiation What you bring: Exceptional leadership and communication skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences Proven track record as a CTO, Technical Director, or in a comparable senior leadership role within a technology-driven organization Deep expertise in blockchain technologies, ideally staking mechanisms and consensus algorithms Background in on-premise infrastructure design, implementation, and management, with expert knowledge of data center technologies, virtualization, server hardware, and networking Expertise in data engineering, including the design and deployment of scalable data pipelines, data warehousing solutions, and integration strategies In-depth understanding of cryptographic principles and secure key management practices Familiarity with infrastructure cybersecurity principles and best practices for securing distributed systems A consistent track record of successfully delivering complex, infrastructure-focused technology solutions on time and within budget fast-paced environment What makes you stand out: Extensive experience with cloud computing platforms (AWS, Azure, or Google Cloud) and containerization technologies such as Docker and Kubernetes Solid understanding of DevOps and SRE practices, with hands-on experience in CI/CD pipelines and infrastructure automation Proficiency in infrastructure-focused programming languages such as Go, C#, or Java What we offer: Exposure to cutting-edge cryptocurrency and blockchain technologies Opportunities for internal growth and professional development Competitive compensation, benefits, and perks Flexible hybrid working arrangements
Sales Operations Analyst
Mimecast Services Limited
Sales Operations Specialist - EMEA (London-based) We're looking for a Sales Operations Specialist to join our EMEA Go-To-Market Operations team, supporting UK Mid-Market and SMB sales teams. In this pivotal role, you'll partner closely with Sales Managers, Account Managers, and Executives to drive business performance through strategic planning, forecasting, pipeline management, and detailed sales analysis. You'll be part of a highly influential team shaping sales performance across EMEA, working in a fast-paced environment that values accuracy, insight, and teamwork. What You'll Do Provide operational support to Sales Leaders, helping execute strategies and track business performance Ensure timely and accurate forecast submissions and enforce pipeline management best practices Lead key processes such as annual territory planning, quota setting, and compensation planning Analyse sales, pipeline, and retention data to highlight insights and identify growth opportunities Collaborate with cross-functional teams including Finance, Marketing, Business Intelligence, and Customer Success to optimize sales processes and revenue generation Support sales quoting accuracy, CRM data integrity, and sales systems testing and rollouts What You'll Bring Experience in a Sales Operations or a related role, with a strong background in annual planning, ideally including target setting, territory planning and incentive plans Proficient in Excel (Pivot Tables, VLOOKUPs, SUMIFs) and any knowledge of working with CRM and BI tools like SFDC and Tableau is highly desirable A clear communicator who can engage confidently with stakeholders at all levels Detail-oriented, analytical, and skilled at managing multiple projects in a dynamic environment Self-driven, collaborative, and solution-focused with strong interpersonal skills DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 04, 2025
Full time
Sales Operations Specialist - EMEA (London-based) We're looking for a Sales Operations Specialist to join our EMEA Go-To-Market Operations team, supporting UK Mid-Market and SMB sales teams. In this pivotal role, you'll partner closely with Sales Managers, Account Managers, and Executives to drive business performance through strategic planning, forecasting, pipeline management, and detailed sales analysis. You'll be part of a highly influential team shaping sales performance across EMEA, working in a fast-paced environment that values accuracy, insight, and teamwork. What You'll Do Provide operational support to Sales Leaders, helping execute strategies and track business performance Ensure timely and accurate forecast submissions and enforce pipeline management best practices Lead key processes such as annual territory planning, quota setting, and compensation planning Analyse sales, pipeline, and retention data to highlight insights and identify growth opportunities Collaborate with cross-functional teams including Finance, Marketing, Business Intelligence, and Customer Success to optimize sales processes and revenue generation Support sales quoting accuracy, CRM data integrity, and sales systems testing and rollouts What You'll Bring Experience in a Sales Operations or a related role, with a strong background in annual planning, ideally including target setting, territory planning and incentive plans Proficient in Excel (Pivot Tables, VLOOKUPs, SUMIFs) and any knowledge of working with CRM and BI tools like SFDC and Tableau is highly desirable A clear communicator who can engage confidently with stakeholders at all levels Detail-oriented, analytical, and skilled at managing multiple projects in a dynamic environment Self-driven, collaborative, and solution-focused with strong interpersonal skills DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Enterprise Account Executive (United Kingdom)
Safe Security
At SAFE Security , our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change . We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together. We operate with radical transparency, autonomy, and accountability -there's no room for brilliant jerks. We embrace a culture-first approach , offering an unlimited vacation policy , a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy -check out our Culture Memo to dive deeper into what makes SAFE unique. Why SAFE? A rocket ship with 100% + year-on-year organic growth and an untapped TAM. We're redefining cyber risk management by quantifying risk like a business KPI, integrating AI, and providing real-time monitoring of all Internal and Third Party Cyber risks, allowing enterprises to prevent breaches before they happen. Backed by investors like Fidelity and Sorenson Capital, we're building something game-changing. Role Overview We're seeking a dynamic and experienced Enterprise Account Executive to lead our growth efforts across the United Kingdom. You'll drive complex enterprise sales cycles, engage with top-level security and IT leaders, and help global organizations quantify and manage cyber risk with our cutting-edge platform. Key Responsibilities: Drive end-to-end enterprise sales cycles within your assigned territory Build and manage a robust pipeline of C-level prospects (CISO, CIO, CRO) Achieve quarterly and annual revenue goals with high forecast accuracy Lead with a land-and-expand mindset-acquire logos and grow them Represent SAFE's next-gen cybersecurity platform to senior executives Navigate complex deals and lead proposals through contract negotiation Collaborate with Channels & System Integrators (SIs) to expand reach Leverage MEDDPICC, Command of the Message, or similar methodologies for opportunity management Serve as a strategic partner to prospects and customers, focused on long-term value What You'll Bring: 8+ years of experience selling complex SaaS solutions to enterprise clients Proven success engaging CISOs, CIOs, and CROs at Fortune 1000 companies Deep experience with both hunting new logos and expanding existing accounts Mastery in pipeline building, prospecting, and structured sales methodologies Comfort with ambiguity, high-growth environments, and changing priorities Strong communication, negotiation, and executive storytelling skills Experience leveraging partner ecosystems for co-selling (Channels/SIs) An innate ability to challenge the status quo and evangelize new approaches Bonus Skills: Familiarity with cybersecurity, cyber risk, GRC, or compliance platforms Background in early-stage or high-growth SaaS companies If you're passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that's redefining security- we want to hear from you!
Jul 04, 2025
Full time
At SAFE Security , our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change . We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together. We operate with radical transparency, autonomy, and accountability -there's no room for brilliant jerks. We embrace a culture-first approach , offering an unlimited vacation policy , a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy -check out our Culture Memo to dive deeper into what makes SAFE unique. Why SAFE? A rocket ship with 100% + year-on-year organic growth and an untapped TAM. We're redefining cyber risk management by quantifying risk like a business KPI, integrating AI, and providing real-time monitoring of all Internal and Third Party Cyber risks, allowing enterprises to prevent breaches before they happen. Backed by investors like Fidelity and Sorenson Capital, we're building something game-changing. Role Overview We're seeking a dynamic and experienced Enterprise Account Executive to lead our growth efforts across the United Kingdom. You'll drive complex enterprise sales cycles, engage with top-level security and IT leaders, and help global organizations quantify and manage cyber risk with our cutting-edge platform. Key Responsibilities: Drive end-to-end enterprise sales cycles within your assigned territory Build and manage a robust pipeline of C-level prospects (CISO, CIO, CRO) Achieve quarterly and annual revenue goals with high forecast accuracy Lead with a land-and-expand mindset-acquire logos and grow them Represent SAFE's next-gen cybersecurity platform to senior executives Navigate complex deals and lead proposals through contract negotiation Collaborate with Channels & System Integrators (SIs) to expand reach Leverage MEDDPICC, Command of the Message, or similar methodologies for opportunity management Serve as a strategic partner to prospects and customers, focused on long-term value What You'll Bring: 8+ years of experience selling complex SaaS solutions to enterprise clients Proven success engaging CISOs, CIOs, and CROs at Fortune 1000 companies Deep experience with both hunting new logos and expanding existing accounts Mastery in pipeline building, prospecting, and structured sales methodologies Comfort with ambiguity, high-growth environments, and changing priorities Strong communication, negotiation, and executive storytelling skills Experience leveraging partner ecosystems for co-selling (Channels/SIs) An innate ability to challenge the status quo and evangelize new approaches Bonus Skills: Familiarity with cybersecurity, cyber risk, GRC, or compliance platforms Background in early-stage or high-growth SaaS companies If you're passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that's redefining security- we want to hear from you!
Director, Products and Solutions
MasterCard
Job Title: Director, Products and Solutions Overview: Director - Go To Market - Security Solutions, Commercialisation UK&I Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realise their greatest potential. Job Title Director, Products and Solutions - Security Solutions The Security Solution organisation group develops solutions that build trust in the converging worlds of physical-world payments, digital payments and cybersecurity. Building upon a foundation of products that ensure payments are convenient, safe and secure, the SSO team's remit is rapidly expanding to include new technologies such as artificial intelligence, digital identity and cybersecurity. Our customers include issuers, acquirers, merchants, processors, governments and consumers. About the Role: We are looking for a motivated self-starter to join our United Kingdom and Ireland (UKI) Commercialisation team who are responsible for representing the regional SSO Product groups in the UK&I division co-ordinating GTM efforts for new product/initiative launches, engaging with customers to understand their longer-term aspirations and setting the local market product strategy for SSO. As part of the team, you will be experienced at director level, passionate about leveraging state of the art products and platforms to drive customer value. You will be objective-driven and autonomous, comfortable leading both strategic and operational aspects of a broad product portfolio. With an eye for detail and the ability to position products creating compelling product summaries and using supporting data you will work closely with our product owners, customer success and business development teams to deliver the best solutions that meet both the customer and business needs to achieve commercial success. The role will report to VP, Security Solutions, UKI. Role • Manage a Security Solutions product portfolio: own Security Solutions Go To Market Strategy to enable market product relevance, understand customer and market needs, as well as the competitive landscape for revenue attainment • Demonstrate Mastercard thought leadership and expertise by participating in community and industry events • Partner with the other Services and Products organizations to bundle initiatives and demonstrate a customer-focused, unified and differentiated value proposition • Support Services Business Development effort to generate incremental growth by contributing to the sales process with industry and domain expertise • Maximise the value Mastercard deliver to its customers by leading solution optimisation and usage by our customers, leveraging on our Customer Success organisation • Participate to new product developments by leading initial customer engagement and facilitating customer tests and early deployments, with the contribution of Security Solutions European team • Collaborate closely with the account management team to support Security Solutions products performances and evolutions, and drive initiatives with customers About You: • Proven experience in owning product go to market and commercialisation efforts, aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes • Ability to act as a subject matter expert and product champion by presenting compelling product narratives to senior stakeholders including product demonstrations and industry events • Experience in using analytical tools for problem solving using complex data sets to identify trends and manage financial performance strongly preferred • Highly collaborative and self-driven individual comfortable with ambiguity who will need to manage relationships across multiple functional areas, with limited supervisory support • Cross-functional team leadership experience managing multiple complex projects concurrently and delivering timely results under tight timelines • Expertise in the payment ecosystem, understanding of competitive landscape and industry trends. Knowledge in one or more of the following domains an advantage: cyber security, identity, financial crimes & resiliency, experience & disputes, and fraud
Jul 03, 2025
Full time
Job Title: Director, Products and Solutions Overview: Director - Go To Market - Security Solutions, Commercialisation UK&I Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realise their greatest potential. Job Title Director, Products and Solutions - Security Solutions The Security Solution organisation group develops solutions that build trust in the converging worlds of physical-world payments, digital payments and cybersecurity. Building upon a foundation of products that ensure payments are convenient, safe and secure, the SSO team's remit is rapidly expanding to include new technologies such as artificial intelligence, digital identity and cybersecurity. Our customers include issuers, acquirers, merchants, processors, governments and consumers. About the Role: We are looking for a motivated self-starter to join our United Kingdom and Ireland (UKI) Commercialisation team who are responsible for representing the regional SSO Product groups in the UK&I division co-ordinating GTM efforts for new product/initiative launches, engaging with customers to understand their longer-term aspirations and setting the local market product strategy for SSO. As part of the team, you will be experienced at director level, passionate about leveraging state of the art products and platforms to drive customer value. You will be objective-driven and autonomous, comfortable leading both strategic and operational aspects of a broad product portfolio. With an eye for detail and the ability to position products creating compelling product summaries and using supporting data you will work closely with our product owners, customer success and business development teams to deliver the best solutions that meet both the customer and business needs to achieve commercial success. The role will report to VP, Security Solutions, UKI. Role • Manage a Security Solutions product portfolio: own Security Solutions Go To Market Strategy to enable market product relevance, understand customer and market needs, as well as the competitive landscape for revenue attainment • Demonstrate Mastercard thought leadership and expertise by participating in community and industry events • Partner with the other Services and Products organizations to bundle initiatives and demonstrate a customer-focused, unified and differentiated value proposition • Support Services Business Development effort to generate incremental growth by contributing to the sales process with industry and domain expertise • Maximise the value Mastercard deliver to its customers by leading solution optimisation and usage by our customers, leveraging on our Customer Success organisation • Participate to new product developments by leading initial customer engagement and facilitating customer tests and early deployments, with the contribution of Security Solutions European team • Collaborate closely with the account management team to support Security Solutions products performances and evolutions, and drive initiatives with customers About You: • Proven experience in owning product go to market and commercialisation efforts, aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes • Ability to act as a subject matter expert and product champion by presenting compelling product narratives to senior stakeholders including product demonstrations and industry events • Experience in using analytical tools for problem solving using complex data sets to identify trends and manage financial performance strongly preferred • Highly collaborative and self-driven individual comfortable with ambiguity who will need to manage relationships across multiple functional areas, with limited supervisory support • Cross-functional team leadership experience managing multiple complex projects concurrently and delivering timely results under tight timelines • Expertise in the payment ecosystem, understanding of competitive landscape and industry trends. Knowledge in one or more of the following domains an advantage: cyber security, identity, financial crimes & resiliency, experience & disputes, and fraud
Enterprise Sales Director
1Password
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Reporting to the VP of EMEA Sales, the Enterprise Sales Director for EMEA will be a pivotal leader in driving significant revenue growth within the enterprise segment across the EMEA region. This role will be responsible for leading and scaling two teams of Enterprise Sales professionals - a direct sales team and a team managed through a sales manager. You will develop and execute strategic sales plans, foster a high-performance culture, and collaborate closely with cross-functional teams to expand 1Password's footprint within key enterprise markets. This is a remote opportunity in the UK. What we're looking for: 10+ years of progressive enterprise sales experience, with a significant portion in a leadership role managing sales teams, at least two years must be within the cybersecurity industry. Proven track record of consistently meeting or exceeding ambitious revenue targets within the enterprise segment in EMEA. Demonstrated experience in building and scaling high-performing sales teams, including managing both direct reports and sales managers. Strong strategic thinker with a proven ability to develop and execute successful enterprise sales strategies and plans. Deep understanding of the enterprise sales cycle and experience selling complex solutions to large organizations. Excellent leadership, coaching, and mentoring skills, with the ability to inspire and motivate sales professionals in a remote and globally distributed environment. Data-driven and analytical with the ability to interpret sales metrics, identify key insights, and implement data-backed strategies for improvement. Exceptional interpersonal, communication, and presentation skills, with the ability to build rapport and influence stakeholders at all levels. Strong business acumen and a deep understanding of the EMEA enterprise market dynamics. Experience in developing and implementing scalable sales processes and methodologies. Proven ability to collaborate effectively with cross-functional teams. Demonstrated ability to thrive in a fast-paced, high-growth environment and adapt to changing market conditions. What you can expect: Lead and scale 1Password's Enterprise sales efforts across the EMEA region, driving revenue growth from both new and existing enterprise customers. Develop and implement comprehensive strategic sales plans aligned with overall EMEA and global sales objectives, with a focus on penetrating key enterprise accounts and verticals. Build, mentor, and manage two distinct Enterprise sales teams: a direct sales team and a team led by a sales manager, ensuring consistent performance and alignment with sales targets. Establish clear performance expectations, provide ongoing coaching and development, and foster a collaborative and results-oriented culture within the Enterprise sales organization. Define and track key performance indicators (KPIs) for both direct and managed sales teams, analyzing performance data to identify trends, inform strategic decisions, and drive continuous improvement. Collaborate closely with the VP of EMEA Sales, Channel Sales & Alliances, Marketing, Product, and Customer Success teams to ensure seamless alignment and maximize sales effectiveness across all routes to market. Develop and maintain strong relationships with key enterprise customers and stakeholders, understanding their business needs and positioning 1Password as a strategic partner. Oversee the development and implementation of scalable Enterprise sales processes, methodologies, and best practices to ensure efficiency and predictability. Accurately forecast sales pipeline and revenue, providing regular updates to senior leadership and proactively identifying and mitigating potential risks. Stay informed about industry trends, competitive landscape, and market conditions within the EMEA enterprise space to identify opportunities and challenges. Contribute to the development of sales enablement resources and training programs to equip the Enterprise sales teams with the knowledge and tools for success. Participate in executive-level discussions and contribute to company-wide strategic planning initiatives. Foster a high-performance culture that reflects 1Password's values, emphasizing accountability, continuous improvement, and excellence. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks . click apply for full job details
Jul 03, 2025
Full time
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Reporting to the VP of EMEA Sales, the Enterprise Sales Director for EMEA will be a pivotal leader in driving significant revenue growth within the enterprise segment across the EMEA region. This role will be responsible for leading and scaling two teams of Enterprise Sales professionals - a direct sales team and a team managed through a sales manager. You will develop and execute strategic sales plans, foster a high-performance culture, and collaborate closely with cross-functional teams to expand 1Password's footprint within key enterprise markets. This is a remote opportunity in the UK. What we're looking for: 10+ years of progressive enterprise sales experience, with a significant portion in a leadership role managing sales teams, at least two years must be within the cybersecurity industry. Proven track record of consistently meeting or exceeding ambitious revenue targets within the enterprise segment in EMEA. Demonstrated experience in building and scaling high-performing sales teams, including managing both direct reports and sales managers. Strong strategic thinker with a proven ability to develop and execute successful enterprise sales strategies and plans. Deep understanding of the enterprise sales cycle and experience selling complex solutions to large organizations. Excellent leadership, coaching, and mentoring skills, with the ability to inspire and motivate sales professionals in a remote and globally distributed environment. Data-driven and analytical with the ability to interpret sales metrics, identify key insights, and implement data-backed strategies for improvement. Exceptional interpersonal, communication, and presentation skills, with the ability to build rapport and influence stakeholders at all levels. Strong business acumen and a deep understanding of the EMEA enterprise market dynamics. Experience in developing and implementing scalable sales processes and methodologies. Proven ability to collaborate effectively with cross-functional teams. Demonstrated ability to thrive in a fast-paced, high-growth environment and adapt to changing market conditions. What you can expect: Lead and scale 1Password's Enterprise sales efforts across the EMEA region, driving revenue growth from both new and existing enterprise customers. Develop and implement comprehensive strategic sales plans aligned with overall EMEA and global sales objectives, with a focus on penetrating key enterprise accounts and verticals. Build, mentor, and manage two distinct Enterprise sales teams: a direct sales team and a team led by a sales manager, ensuring consistent performance and alignment with sales targets. Establish clear performance expectations, provide ongoing coaching and development, and foster a collaborative and results-oriented culture within the Enterprise sales organization. Define and track key performance indicators (KPIs) for both direct and managed sales teams, analyzing performance data to identify trends, inform strategic decisions, and drive continuous improvement. Collaborate closely with the VP of EMEA Sales, Channel Sales & Alliances, Marketing, Product, and Customer Success teams to ensure seamless alignment and maximize sales effectiveness across all routes to market. Develop and maintain strong relationships with key enterprise customers and stakeholders, understanding their business needs and positioning 1Password as a strategic partner. Oversee the development and implementation of scalable Enterprise sales processes, methodologies, and best practices to ensure efficiency and predictability. Accurately forecast sales pipeline and revenue, providing regular updates to senior leadership and proactively identifying and mitigating potential risks. Stay informed about industry trends, competitive landscape, and market conditions within the EMEA enterprise space to identify opportunities and challenges. Contribute to the development of sales enablement resources and training programs to equip the Enterprise sales teams with the knowledge and tools for success. Participate in executive-level discussions and contribute to company-wide strategic planning initiatives. Foster a high-performance culture that reflects 1Password's values, emphasizing accountability, continuous improvement, and excellence. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks . click apply for full job details
Senior Director, EMEA Renewals
Sophos Group Abingdon, Oxfordshire
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary At Sophos, we protect people from cybercrime by developing powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size. The Sophos Global Renewals team is dedicated to ensuring every customer realizes the value they receive by renewing and expanding our business partnership. As the Senior Director, EMEA Renewals, you will be accountable for the entire Renewals revenue for EMEA, and will lead teams of Renewal Account Managers, Renewals Specialists, and their managers to achieve and exceed renewal rate and ACV business targets for the theater. Reporting to the Vice President, Global Renewals, you will be the leader in ensuring the ongoing retention and growth of our customer base across EMEA. You will be responsible for ensuring enablement, support, coaching and accountability of the team, accurately forecasting the theater business to leadership, partnering with the new business sales leadership to ensure a valuable customer experience, and being part of the global renewals leadership team. Your team will work collaboratively with the new business sales team, ensuring that together we are ensuring all customers realize the value of both the Sophos solutions and our partnership by renewing and expanding that business relationship. Your team will work closely with partners and distributors in the execution of the business and will collaborate with internal stakeholders and partners. What You Will Do: EMEA Leadership: Inspire and lead your organization to excellence through achievement by providing a cohesive strategy and plan, guidance, coaching, and driving accountability to achieving business targets. Strategic Planning: You will collaborate with new business sales leadership to ensure a coordinated strategic sales plan is being defined and executed, and that the customer experience is enhanced through that partnership. Retention: Drive retention by leading the execution of identification of renewal risk and partnering with customer success and channel teams to identify and mitigate that risk, leading to maximizing renewal rates. Expansion: Through the course of managing contract renewals, identify upsell, cross-sell and expansion opportunities within the existing customer base. Customer and Partner Engagement: Foster strong relationships with key customers, partners, and distributors, ensuring their satisfaction and addressing any concerns promptly. Performance Metrics: Track key performance metrics, analyzing data to make data-driven decisions and optimize the renewals process and drive rep productivity. Forecasting and Planning: Ensure accurate revenue forecasts and budgets for the renewal sales team, aligning with company objectives and the delivery of accurate and timely forecasts by the team for escalation reporting. Market Intelligence: Stay updated on industry trends, competitors, and customer needs to offer localize insights to global MI, including specific focus on trends regarding renewal best practices. Process Improvement: Continuously evaluate and improve renewals processes to enhance efficiency and customer experience. Assist in developing automation plans that will improve the renewal process. Recruit and develop high performing teams and mentor the management team to follow best practice in this regard. Manage the performance of your management team through individual learning plans, performance feedback and career development. Handle performance issues timely and appropriately ensuring to partner with the right internal resources to support areas of underperformance, including identifying leading indicators to potential performance problems. Retain, through effective recognition and career development processes, highly effective teams, developing succession planning and cover on an ongoing basis and for future headcount planning. What You Will Bring: Highly motivated and have a burning desire to lead an organization to overachievement of business targets, inspire innovation, and create a culture that drives employee engagement and passion. Humble, with a demonstrated willingness to inspire by putting team above self, sharing credit and acknowledging others, and celebrating team achievements An excellent communicator and collaborator, able to motivate and inspire others by simplifying the complex Degree in business, sales or marketing, or a related field; or relevant work experience. Proven track record of overachievement in leading a consultative and matrixed selling environment. Demonstrated success managing and growing renewals or sales organizations with a heavy focus on renewal rates and recurring revenue / ARR. Strong understanding of subscription-based business models. Previous and proven leadership experience, including second line management experience. Excellent communication and negotiation skills. Languages are a plus, English - written and verbal - fluent; and another language would be beneficial Analytical mindset with the ability to use data to drive decision-making. Experience in cybersecurity is a plus. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos
Jul 03, 2025
Full time
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary At Sophos, we protect people from cybercrime by developing powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size. The Sophos Global Renewals team is dedicated to ensuring every customer realizes the value they receive by renewing and expanding our business partnership. As the Senior Director, EMEA Renewals, you will be accountable for the entire Renewals revenue for EMEA, and will lead teams of Renewal Account Managers, Renewals Specialists, and their managers to achieve and exceed renewal rate and ACV business targets for the theater. Reporting to the Vice President, Global Renewals, you will be the leader in ensuring the ongoing retention and growth of our customer base across EMEA. You will be responsible for ensuring enablement, support, coaching and accountability of the team, accurately forecasting the theater business to leadership, partnering with the new business sales leadership to ensure a valuable customer experience, and being part of the global renewals leadership team. Your team will work collaboratively with the new business sales team, ensuring that together we are ensuring all customers realize the value of both the Sophos solutions and our partnership by renewing and expanding that business relationship. Your team will work closely with partners and distributors in the execution of the business and will collaborate with internal stakeholders and partners. What You Will Do: EMEA Leadership: Inspire and lead your organization to excellence through achievement by providing a cohesive strategy and plan, guidance, coaching, and driving accountability to achieving business targets. Strategic Planning: You will collaborate with new business sales leadership to ensure a coordinated strategic sales plan is being defined and executed, and that the customer experience is enhanced through that partnership. Retention: Drive retention by leading the execution of identification of renewal risk and partnering with customer success and channel teams to identify and mitigate that risk, leading to maximizing renewal rates. Expansion: Through the course of managing contract renewals, identify upsell, cross-sell and expansion opportunities within the existing customer base. Customer and Partner Engagement: Foster strong relationships with key customers, partners, and distributors, ensuring their satisfaction and addressing any concerns promptly. Performance Metrics: Track key performance metrics, analyzing data to make data-driven decisions and optimize the renewals process and drive rep productivity. Forecasting and Planning: Ensure accurate revenue forecasts and budgets for the renewal sales team, aligning with company objectives and the delivery of accurate and timely forecasts by the team for escalation reporting. Market Intelligence: Stay updated on industry trends, competitors, and customer needs to offer localize insights to global MI, including specific focus on trends regarding renewal best practices. Process Improvement: Continuously evaluate and improve renewals processes to enhance efficiency and customer experience. Assist in developing automation plans that will improve the renewal process. Recruit and develop high performing teams and mentor the management team to follow best practice in this regard. Manage the performance of your management team through individual learning plans, performance feedback and career development. Handle performance issues timely and appropriately ensuring to partner with the right internal resources to support areas of underperformance, including identifying leading indicators to potential performance problems. Retain, through effective recognition and career development processes, highly effective teams, developing succession planning and cover on an ongoing basis and for future headcount planning. What You Will Bring: Highly motivated and have a burning desire to lead an organization to overachievement of business targets, inspire innovation, and create a culture that drives employee engagement and passion. Humble, with a demonstrated willingness to inspire by putting team above self, sharing credit and acknowledging others, and celebrating team achievements An excellent communicator and collaborator, able to motivate and inspire others by simplifying the complex Degree in business, sales or marketing, or a related field; or relevant work experience. Proven track record of overachievement in leading a consultative and matrixed selling environment. Demonstrated success managing and growing renewals or sales organizations with a heavy focus on renewal rates and recurring revenue / ARR. Strong understanding of subscription-based business models. Previous and proven leadership experience, including second line management experience. Excellent communication and negotiation skills. Languages are a plus, English - written and verbal - fluent; and another language would be beneficial Analytical mindset with the ability to use data to drive decision-making. Experience in cybersecurity is a plus. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos
Customer Success Manager, SMB (French)
1Password
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in French both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation . click apply for full job details
Jul 03, 2025
Full time
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in French both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation . click apply for full job details
Business Development Representative
Picus Security Inc.
Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort. The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review. About The Role If you're a results-driven person with an entrepreneurial mindset, who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cyber security company. You will be able to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Complete Security Validation platform. As Business Development Representative (BDR) at Picus you will identify and generate well qualified sales opportunities through both inbound and outbound calling activities, understanding how to assess a company's needs and cater the outreach to each prospect specifically. To be successful you will work well under pressure, think outside of the box, easily initiate relaxed but informative two-way phone conversations with prospects and be highly self-motivated and driven. What You'll Do Understand and articulate Picus Security's value proposition and product offerings to potential clients Follow up on inbound marketing leads and identify qualified opportunities, providing education and appropriate levels of information at the right time for interested prospects Execute on a strong prospecting plan to generate a pipeline of qualified leads Identify key players within target organizations and gather initial information on business requirements Develop and maintain an in-depth understanding of our target verticals and ICP-specific accounts/lists Utilize a variety of methods, including phone calls, emails, and social media, to engage with prospects Set up demos and appointments for the sales team with well-qualified leads Drive attendance for webinars, live seminars, and set meetings for conferences Collaborate with the sales and marketing teams to develop strategic sales approaches Maintain accurate activity and lead qualification information in the CRM application to ensure successful follow-through of the sales cycle Support the sales team in closing deals and achieving revenue targets Consistently work towards achieving agreed qualified pipeline targets, KPI goals, and objectives Be proactive in your outreach efforts and understand A/B testing to enhance your results What You Have 2+ years of successful experience as a BDR in cybersecurity Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence Demonstrated success in prospecting Extremely self-motivated with a diligent work ethic High level of integrity and strong commitment to building a successful company Ability to work independently as well as part of a team in a fast-paced environment Adept computer skills including proficiency with Microsoft Office Experience with CRM applications, preferably Salesforce Familiar with prospecting automation tools like Zoominfo, Outreach or SalesLoft Working at Picus Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels. Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth. Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world. Be part of a global remote team who is taking on Exposure Validation and a growing market segment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company's employment policy.
Jul 03, 2025
Full time
Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort. The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review. About The Role If you're a results-driven person with an entrepreneurial mindset, who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cyber security company. You will be able to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Complete Security Validation platform. As Business Development Representative (BDR) at Picus you will identify and generate well qualified sales opportunities through both inbound and outbound calling activities, understanding how to assess a company's needs and cater the outreach to each prospect specifically. To be successful you will work well under pressure, think outside of the box, easily initiate relaxed but informative two-way phone conversations with prospects and be highly self-motivated and driven. What You'll Do Understand and articulate Picus Security's value proposition and product offerings to potential clients Follow up on inbound marketing leads and identify qualified opportunities, providing education and appropriate levels of information at the right time for interested prospects Execute on a strong prospecting plan to generate a pipeline of qualified leads Identify key players within target organizations and gather initial information on business requirements Develop and maintain an in-depth understanding of our target verticals and ICP-specific accounts/lists Utilize a variety of methods, including phone calls, emails, and social media, to engage with prospects Set up demos and appointments for the sales team with well-qualified leads Drive attendance for webinars, live seminars, and set meetings for conferences Collaborate with the sales and marketing teams to develop strategic sales approaches Maintain accurate activity and lead qualification information in the CRM application to ensure successful follow-through of the sales cycle Support the sales team in closing deals and achieving revenue targets Consistently work towards achieving agreed qualified pipeline targets, KPI goals, and objectives Be proactive in your outreach efforts and understand A/B testing to enhance your results What You Have 2+ years of successful experience as a BDR in cybersecurity Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence Demonstrated success in prospecting Extremely self-motivated with a diligent work ethic High level of integrity and strong commitment to building a successful company Ability to work independently as well as part of a team in a fast-paced environment Adept computer skills including proficiency with Microsoft Office Experience with CRM applications, preferably Salesforce Familiar with prospecting automation tools like Zoominfo, Outreach or SalesLoft Working at Picus Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels. Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth. Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world. Be part of a global remote team who is taking on Exposure Validation and a growing market segment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company's employment policy.
Customer Success Manager, SMB (German)
1Password
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details
Jul 03, 2025
Full time
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details
Language Matters Recruitment Consultants Ltd
German speaking Inside Sales Executive
Language Matters Recruitment Consultants Ltd Stockport, Cheshire
Are you fluent in German and looking to build a successful career in IT sales? Do you thrive in fast-paced, tech-driven environments? We're working with a leading name in the cybersecurity space who is seeking a driven and enthusiastic German speaking Sales Executive to join their growing team. This is a fantastic opportunity to work in one of the most exciting sectors in tech, with real scope for career development and long-term progression. This hybrid role is ideal for someone passionate about sales, technology, and building lasting client relationships, particularly across the DACH region. Your responsibilities will include: Supporting German speaking resellers and clients across the DACH region with product quotes, solutions, and on-boarding. Proactively identifying new IT sales opportunities via inbound and outbound outreach. Assisting the sales team with account management, proposals and pipeline growth. Coordinating with vendor and partner teams to promote new cybersecurity products and offers. Keeping CRM systems updated and ensuring smooth day-to-day operations. Profile: Fluent German speaking skills (native or near-native) and excellent English. Experience in inside sales, channel sales, or B2B customer support. A natural communicator who thrives in building professional relationships. Familiarity/ interest in tech. Highly organised, self-motivated and detail-focused. To apply, please send your CV in English and in Word format to Viktoriia languagematters is acting as an employment agency in relation to this vacancy.
Jul 03, 2025
Full time
Are you fluent in German and looking to build a successful career in IT sales? Do you thrive in fast-paced, tech-driven environments? We're working with a leading name in the cybersecurity space who is seeking a driven and enthusiastic German speaking Sales Executive to join their growing team. This is a fantastic opportunity to work in one of the most exciting sectors in tech, with real scope for career development and long-term progression. This hybrid role is ideal for someone passionate about sales, technology, and building lasting client relationships, particularly across the DACH region. Your responsibilities will include: Supporting German speaking resellers and clients across the DACH region with product quotes, solutions, and on-boarding. Proactively identifying new IT sales opportunities via inbound and outbound outreach. Assisting the sales team with account management, proposals and pipeline growth. Coordinating with vendor and partner teams to promote new cybersecurity products and offers. Keeping CRM systems updated and ensuring smooth day-to-day operations. Profile: Fluent German speaking skills (native or near-native) and excellent English. Experience in inside sales, channel sales, or B2B customer support. A natural communicator who thrives in building professional relationships. Familiarity/ interest in tech. Highly organised, self-motivated and detail-focused. To apply, please send your CV in English and in Word format to Viktoriia languagematters is acting as an employment agency in relation to this vacancy.
Deputy Managing Director, IT Operations
University of Massachusetts Medical School Shrewsbury, Shropshire
Explore the Possibilitiesand Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specificcareer interests. Deputy Managing Director, IT Operations Job Number : 9 Category: Information Technology Location : Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Digital Transformation Solutions - W401600 Job Type: Full-Time Salary Grade: 50 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings : 1 Post Date : May 14, 2025 The Deputy Managing Director (DMD) of Operations will oversee the management and operations within the Digital Solutions department as well as the technological infrastructure and strategic platform architecture. 1) The DMD isresponsible for the day-to-day operations of digital health solutions, ensuring the smooth and coordinated delivery of programs and services. The role has oversight as assigned by the MD in the following areas: strategy, finance, human resources, portfolio and project management, asset and vendor management and compliance with state and federal privacy and security laws. 2) The DMD is also responsible for ensuring a strong, functional internal and external client satisfaction program, oversight of the organizations incident response program, and ensuring business continuity while driving key projects and managing staff. A key aspect of this role is coordinating with internal and external partners, including UMass Chan IT and Information Security, as well as managing relationships with development partners. The DMD covers for the MD in their absence. Operational Oversight: Lead and support the day-to-day operations of the Digital Solutions department, ensuring all functions are operating smoothly, efficiently, effectively and consistent with established standards. This includes ensuring compliance with department standards and goals. Client Relationship Management: The DMD is the DS leader who is responsible for relationship management with the business units and leaders and when requested, external clients; the senior DS leader for internal clients, focusing on relationship management, The DMD is responsible for ensuring Digital Solutions has embedded a successful client experience program that meets established goals and objectives, including prompt response to requests, established service criteria, implementation of service recovery model, training and mentoring of DS staff as required. Provides oversight and direction to the Business Relationship Manager (BRM) and Business Analyst (BA) team. Cross-Department Liaison: Serve as the key liaison between Digital Solutions key business units, and external clients to address operations needs and issues. Liaison with UMass Chan IT/Infosec: Act as the primary liaison between the Digital Solutions department and UMass Chan IT and Information Security teams to ensure alignment on technical strategies, cybersecurity protocols, and compliance with institutional policies. Incident Response and Business Continuity: Lead efforts in business continuity, incident response and disaster recovery, ensuring swift resolutions and developing protocols for business continuity in case of operational disruptions. Project Management: Oversee multiple concurrent technology projects, from design to implementation, ensuring that timelines, budgets, and technical specifications are met. Work with cross-functional teams to ensure smooth project execution and communication. Coordinate and lead projects from inception to completion, ensuring that they are delivered on time and within scope. This includes managing resources, timelines, and stakeholder expectations throughout the project lifecycle. Staff Management: Supervise and mentor department staff, providing guidance, support, and professional development opportunities. Conduct performance evaluations and foster a collaborative work environment. Ensure the DS team is comprised of subject matter expertise to support the day to day and strategic needs of the department and organization. Contingency and Succession Planning: Work closely with senior leadership on contingency and succession planning, preparing the department for future transitions and maintaining operational stability. Policy and Process Development: Develop and implement operational policies, processes, and documentation to improve efficiency and effectiveness across the department. In addition, develop policies and procedures related to technology use, security, and data management. Ensure all systems adhere to regulatory requirements and best practices. Reporting and Communication: Provide regular updates to senior leadership regarding the status of ongoing operations, projects, and incident responses, ensuring transparency and accountability. A bachelors degree in computer science, information technology or related discipline. Masters degree preferred. Previous experience in consulting or working in the public sector preferred. Significant experience in progressive IT leadership roles is crucial, including 10 years of experience overseeing IT operations, infrastructure and technology projects and leading teams in a highly matrixed organization. Must have a proven track record of successful management of large and complex projects. Familiarity with information security and privacy regulations and program oversight, project management and client satisfaction are preferred. UMass Chan Medical School was among 23 companies that stood out as 2023 "DEI champions," according toThe Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research
Jul 02, 2025
Full time
Explore the Possibilitiesand Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specificcareer interests. Deputy Managing Director, IT Operations Job Number : 9 Category: Information Technology Location : Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Digital Transformation Solutions - W401600 Job Type: Full-Time Salary Grade: 50 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings : 1 Post Date : May 14, 2025 The Deputy Managing Director (DMD) of Operations will oversee the management and operations within the Digital Solutions department as well as the technological infrastructure and strategic platform architecture. 1) The DMD isresponsible for the day-to-day operations of digital health solutions, ensuring the smooth and coordinated delivery of programs and services. The role has oversight as assigned by the MD in the following areas: strategy, finance, human resources, portfolio and project management, asset and vendor management and compliance with state and federal privacy and security laws. 2) The DMD is also responsible for ensuring a strong, functional internal and external client satisfaction program, oversight of the organizations incident response program, and ensuring business continuity while driving key projects and managing staff. A key aspect of this role is coordinating with internal and external partners, including UMass Chan IT and Information Security, as well as managing relationships with development partners. The DMD covers for the MD in their absence. Operational Oversight: Lead and support the day-to-day operations of the Digital Solutions department, ensuring all functions are operating smoothly, efficiently, effectively and consistent with established standards. This includes ensuring compliance with department standards and goals. Client Relationship Management: The DMD is the DS leader who is responsible for relationship management with the business units and leaders and when requested, external clients; the senior DS leader for internal clients, focusing on relationship management, The DMD is responsible for ensuring Digital Solutions has embedded a successful client experience program that meets established goals and objectives, including prompt response to requests, established service criteria, implementation of service recovery model, training and mentoring of DS staff as required. Provides oversight and direction to the Business Relationship Manager (BRM) and Business Analyst (BA) team. Cross-Department Liaison: Serve as the key liaison between Digital Solutions key business units, and external clients to address operations needs and issues. Liaison with UMass Chan IT/Infosec: Act as the primary liaison between the Digital Solutions department and UMass Chan IT and Information Security teams to ensure alignment on technical strategies, cybersecurity protocols, and compliance with institutional policies. Incident Response and Business Continuity: Lead efforts in business continuity, incident response and disaster recovery, ensuring swift resolutions and developing protocols for business continuity in case of operational disruptions. Project Management: Oversee multiple concurrent technology projects, from design to implementation, ensuring that timelines, budgets, and technical specifications are met. Work with cross-functional teams to ensure smooth project execution and communication. Coordinate and lead projects from inception to completion, ensuring that they are delivered on time and within scope. This includes managing resources, timelines, and stakeholder expectations throughout the project lifecycle. Staff Management: Supervise and mentor department staff, providing guidance, support, and professional development opportunities. Conduct performance evaluations and foster a collaborative work environment. Ensure the DS team is comprised of subject matter expertise to support the day to day and strategic needs of the department and organization. Contingency and Succession Planning: Work closely with senior leadership on contingency and succession planning, preparing the department for future transitions and maintaining operational stability. Policy and Process Development: Develop and implement operational policies, processes, and documentation to improve efficiency and effectiveness across the department. In addition, develop policies and procedures related to technology use, security, and data management. Ensure all systems adhere to regulatory requirements and best practices. Reporting and Communication: Provide regular updates to senior leadership regarding the status of ongoing operations, projects, and incident responses, ensuring transparency and accountability. A bachelors degree in computer science, information technology or related discipline. Masters degree preferred. Previous experience in consulting or working in the public sector preferred. Significant experience in progressive IT leadership roles is crucial, including 10 years of experience overseeing IT operations, infrastructure and technology projects and leading teams in a highly matrixed organization. Must have a proven track record of successful management of large and complex projects. Familiarity with information security and privacy regulations and program oversight, project management and client satisfaction are preferred. UMass Chan Medical School was among 23 companies that stood out as 2023 "DEI champions," according toThe Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research
Ecs Resource Group Ltd
Account Manager
Ecs Resource Group Ltd
Account Manager - Digital Transformation Solutions Newark - Hybrid 55,000 - 60,000 base + uncapped commission + car allowance My client is a fast-moving digital transformation specialist delivering cloud, connectivity, cybersecurity, and managed services to some of the UK's most critical sectors. With a consultative, customer-first approach and a strong focus on innovation and sustainability, you'll help clients unlock real value-acting as a strategic partner, not just a supplier. This is your chance to make a genuine impact in a role that matters. As an Account Manager role. You'll take ownership of a high-value customer portfolio, building long-term relationships and driving growth through meaningful, solution-led conversations. It's a chance to work with a team that's shaping the future of digital infrastructure-delivering outcomes that matter to clients across cloud, connectivity, and security. Key Responsibilities To nurture and develop relationships with primarily customers but also vendors to drive organic growth Understand the customer IT strategy and act as the ambassador internally for the customer. Manage customer liaison to solution sales between Digital Space / Customer to maximise revenues and customer loyalty Ensure CRM systems are reflective of opportunities, contacts, account development plans, whitespace and customer insight Engage with appropriate resources and management to ensure customer deliverables meet their needs Close standard deals with a degree of complexity, identify and develop future opportunities to drive revenue growth Address customer queries and work with / direct internal resource to resolve and enhance customer satisfaction Work with internal customer facing teams (e.g. service, operations, project management) to identify wider strategic customer challenges and introduce Digital Space solutions as and when applicable Proactively build customer contacts and rapport across their customer base. Working across multiple levels and operating units. Act in accordance with Digital Space values, working controls and policies Objectives & KPIs Achieving sales targets in line with business objectives Actively developing customer relationships by maintaining high levels of customer satisfaction and conducting business reviews. This may also involve working alongside SDMs and/or TAMs when applicable Accounts Ensuring there is regular contact with Customers, Vendors and appropriate Stakeholders across the Business (such as Executive Sponsors and wider Virtual Team) - Having Regular Face to Face Meetings in the Process Having Regular Meetings, Monthly Reviews well as QBRs (Quarterly Business Reviews) when appropriate with Customers Ensuring that Customer Developments and Initiatives are well captured and reported effectively within Account Development Plans (ADPs), as well as having regular contact with the necessary Stakeholder Teams within the Business Presenting Prospective, Complex and Sizable bids at the OCR Forum by using the appropriate data and slide decks Maintaining accurate data using in-house tools such as (url removed) Ensuring that the data is updated and forecasting is kept up to date on (url removed) Participating and being actively involved at Team sessions and Events Willing to be involved in Company and Vendor led initiatives as and when they become available to the Account/Director Management and Sales Teams Experience & Expertise Required An experienced IT sales professional with a strong background in managing corporate accounts and a solid grasp of cloud, networking, and UC&C. Demonstrable track record of hitting targets and growing both SME and enterprise accounts. Experienced with Salesforce Commercially astute, relationship-driven, and skilled at growing account value through trust and strategic insight. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 02, 2025
Full time
Account Manager - Digital Transformation Solutions Newark - Hybrid 55,000 - 60,000 base + uncapped commission + car allowance My client is a fast-moving digital transformation specialist delivering cloud, connectivity, cybersecurity, and managed services to some of the UK's most critical sectors. With a consultative, customer-first approach and a strong focus on innovation and sustainability, you'll help clients unlock real value-acting as a strategic partner, not just a supplier. This is your chance to make a genuine impact in a role that matters. As an Account Manager role. You'll take ownership of a high-value customer portfolio, building long-term relationships and driving growth through meaningful, solution-led conversations. It's a chance to work with a team that's shaping the future of digital infrastructure-delivering outcomes that matter to clients across cloud, connectivity, and security. Key Responsibilities To nurture and develop relationships with primarily customers but also vendors to drive organic growth Understand the customer IT strategy and act as the ambassador internally for the customer. Manage customer liaison to solution sales between Digital Space / Customer to maximise revenues and customer loyalty Ensure CRM systems are reflective of opportunities, contacts, account development plans, whitespace and customer insight Engage with appropriate resources and management to ensure customer deliverables meet their needs Close standard deals with a degree of complexity, identify and develop future opportunities to drive revenue growth Address customer queries and work with / direct internal resource to resolve and enhance customer satisfaction Work with internal customer facing teams (e.g. service, operations, project management) to identify wider strategic customer challenges and introduce Digital Space solutions as and when applicable Proactively build customer contacts and rapport across their customer base. Working across multiple levels and operating units. Act in accordance with Digital Space values, working controls and policies Objectives & KPIs Achieving sales targets in line with business objectives Actively developing customer relationships by maintaining high levels of customer satisfaction and conducting business reviews. This may also involve working alongside SDMs and/or TAMs when applicable Accounts Ensuring there is regular contact with Customers, Vendors and appropriate Stakeholders across the Business (such as Executive Sponsors and wider Virtual Team) - Having Regular Face to Face Meetings in the Process Having Regular Meetings, Monthly Reviews well as QBRs (Quarterly Business Reviews) when appropriate with Customers Ensuring that Customer Developments and Initiatives are well captured and reported effectively within Account Development Plans (ADPs), as well as having regular contact with the necessary Stakeholder Teams within the Business Presenting Prospective, Complex and Sizable bids at the OCR Forum by using the appropriate data and slide decks Maintaining accurate data using in-house tools such as (url removed) Ensuring that the data is updated and forecasting is kept up to date on (url removed) Participating and being actively involved at Team sessions and Events Willing to be involved in Company and Vendor led initiatives as and when they become available to the Account/Director Management and Sales Teams Experience & Expertise Required An experienced IT sales professional with a strong background in managing corporate accounts and a solid grasp of cloud, networking, and UC&C. Demonstrable track record of hitting targets and growing both SME and enterprise accounts. Experienced with Salesforce Commercially astute, relationship-driven, and skilled at growing account value through trust and strategic insight. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ecs Resource Group Ltd
Account Manager
Ecs Resource Group Ltd
Account Manager - Digital Transformation Solutions London - Hybrid 60,000 - 65,000 base + uncapped commission + car allowance My client is a fast-moving digital transformation specialist delivering cloud, connectivity, cybersecurity, and managed services to some of the UK's most critical sectors. With a consultative, customer-first approach and a strong focus on innovation and sustainability, you'll help clients unlock real value-acting as a strategic partner, not just a supplier. This is your chance to make a genuine impact in a role that matters. As an Account Manager role. You'll take ownership of a high-value customer portfolio, building long-term relationships and driving growth through meaningful, solution-led conversations. It's a chance to work with a team that's shaping the future of digital infrastructure-delivering outcomes that matter to clients across cloud, connectivity, and security. Key Responsibilities To nurture and develop relationships with primarily customers but also vendors to drive organic growth Understand the customer IT strategy and act as the ambassador internally for the customer. Manage customer liaison to solution sales between Digital Space / Customer to maximise revenues and customer loyalty Ensure CRM systems are reflective of opportunities, contacts, account development plans, whitespace and customer insight Engage with appropriate resources and management to ensure customer deliverables meet their needs Close standard deals with a degree of complexity, identify and develop future opportunities to drive revenue growth Address customer queries and work with / direct internal resource to resolve and enhance customer satisfaction Work with internal customer facing teams (e.g. service, operations, project management) to identify wider strategic customer challenges and introduce Digital Space solutions as and when applicable Proactively build customer contacts and rapport across their customer base. Working across multiple levels and operating units. Act in accordance with Digital Space values, working controls and policies Objectives & KPIs Achieving sales targets in line with business objectives Actively developing customer relationships by maintaining high levels of customer satisfaction and conducting business reviews. This may also involve working alongside SDMs and/or TAMs when applicable Accounts Ensuring there is regular contact with Customers, Vendors and appropriate Stakeholders across the Business (such as Executive Sponsors and wider Virtual Team) - Having Regular Face to Face Meetings in the Process Having Regular Meetings, Monthly Reviews well as QBRs (Quarterly Business Reviews) when appropriate with Customers Ensuring that Customer Developments and Initiatives are well captured and reported effectively within Account Development Plans (ADPs), as well as having regular contact with the necessary Stakeholder Teams within the Business Presenting Prospective, Complex and Sizable bids at the OCR Forum by using the appropriate data and slide decks Maintaining accurate data using in-house tools such as (url removed) Ensuring that the data is updated and forecasting is kept up to date on (url removed) Participating and being actively involved at Team sessions and Events Willing to be involved in Company and Vendor led initiatives as and when they become available to the Account/Director Management and Sales Teams Experience & Expertise Required An experienced IT sales professional with a strong background in managing corporate accounts and a solid grasp of cloud, networking, and UC&C. Demonstrable track record of hitting targets and growing both SME and enterprise accounts. Experienced with Salesforce Commercially astute, relationship-driven, and skilled at growing account value through trust and strategic insight. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 02, 2025
Full time
Account Manager - Digital Transformation Solutions London - Hybrid 60,000 - 65,000 base + uncapped commission + car allowance My client is a fast-moving digital transformation specialist delivering cloud, connectivity, cybersecurity, and managed services to some of the UK's most critical sectors. With a consultative, customer-first approach and a strong focus on innovation and sustainability, you'll help clients unlock real value-acting as a strategic partner, not just a supplier. This is your chance to make a genuine impact in a role that matters. As an Account Manager role. You'll take ownership of a high-value customer portfolio, building long-term relationships and driving growth through meaningful, solution-led conversations. It's a chance to work with a team that's shaping the future of digital infrastructure-delivering outcomes that matter to clients across cloud, connectivity, and security. Key Responsibilities To nurture and develop relationships with primarily customers but also vendors to drive organic growth Understand the customer IT strategy and act as the ambassador internally for the customer. Manage customer liaison to solution sales between Digital Space / Customer to maximise revenues and customer loyalty Ensure CRM systems are reflective of opportunities, contacts, account development plans, whitespace and customer insight Engage with appropriate resources and management to ensure customer deliverables meet their needs Close standard deals with a degree of complexity, identify and develop future opportunities to drive revenue growth Address customer queries and work with / direct internal resource to resolve and enhance customer satisfaction Work with internal customer facing teams (e.g. service, operations, project management) to identify wider strategic customer challenges and introduce Digital Space solutions as and when applicable Proactively build customer contacts and rapport across their customer base. Working across multiple levels and operating units. Act in accordance with Digital Space values, working controls and policies Objectives & KPIs Achieving sales targets in line with business objectives Actively developing customer relationships by maintaining high levels of customer satisfaction and conducting business reviews. This may also involve working alongside SDMs and/or TAMs when applicable Accounts Ensuring there is regular contact with Customers, Vendors and appropriate Stakeholders across the Business (such as Executive Sponsors and wider Virtual Team) - Having Regular Face to Face Meetings in the Process Having Regular Meetings, Monthly Reviews well as QBRs (Quarterly Business Reviews) when appropriate with Customers Ensuring that Customer Developments and Initiatives are well captured and reported effectively within Account Development Plans (ADPs), as well as having regular contact with the necessary Stakeholder Teams within the Business Presenting Prospective, Complex and Sizable bids at the OCR Forum by using the appropriate data and slide decks Maintaining accurate data using in-house tools such as (url removed) Ensuring that the data is updated and forecasting is kept up to date on (url removed) Participating and being actively involved at Team sessions and Events Willing to be involved in Company and Vendor led initiatives as and when they become available to the Account/Director Management and Sales Teams Experience & Expertise Required An experienced IT sales professional with a strong background in managing corporate accounts and a solid grasp of cloud, networking, and UC&C. Demonstrable track record of hitting targets and growing both SME and enterprise accounts. Experienced with Salesforce Commercially astute, relationship-driven, and skilled at growing account value through trust and strategic insight. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Inside Sales Engineer
Varonis
Who we are We see the world of cybersecurity from a unique perspective here at Varonis. We're fighting the battle on a different front than conventional cybersecurity companies, relentlessly focused on securing data. Data assets are the most valuable - and vulnerable - components of the global economy. Along with employees, data is at the heart of almost every organization, yet conventional cybersecurity solutions, by themselves, have failed to protect it. What We Do We give companies vision into who is doing what, where and when in their environment. We can show them where their sensitive data is stored, who has access to it and who shouldn't have access to it. We can alert on unwanted activity within minutes and stop the bad guys in their tracks. We are the secret weapon companies need to have in their arsenal. Your opportunity The InsideSales Engineeris responsible for assisting Account Managers and Partners with the technical sales activities in new and existing opportunities. TheInsideSales Engineer is expected to work independently in our fast-paced environment.If you are smart, hard-working, proactive, diligent, and adaptable and willing to learn then you will succeed here. Responsibilities Understand customer requirements and integrate Varonis solutions into the customer's environment. Present technical information about Varonis' products and services, and conduct product demonstrations. Manage all phases of product evaluations including installations, presenting at seminars, responding to RFP's and RFI's and the technical development of Varonis Partners. Ability to work independently and team collaboratively in a fast-paced environment. Ability to articulate the importance of Data Security and evangelize Varonis as the leader in the Data Security market to end-users of all levels. Percent of travel varies by territory. Requirements Candidates must have fluency in English and one or more of the following: Dutch/Flemish, Italian, Spanish, French, and German. Bachelor's Degree or equivalent from a four-year College or Technical School OR equivalent experience. Experience in a customer facing role. Ability to discuss highly technical concepts to all audiences, ranging from non-technical to executive level technical decision makers. Extensive knowledge of Microsoft software including operating systems and Active Directory. Understanding of security hardware and software. Strong written, oral, and presentation skills. IT Security experience and Technical Certifications are a plus. Competencies To perform this job successfully, an individual should demonstrate the following competencies: Analytical:Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies;synthesizes complex or diverse information; uses intuition and experience to complement data. Technical Skills: Assessesown strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others. Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success. Customer Service:Manages difficult oremotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyses information skilfully; develops alternative solutions. Written Communications: Editswork for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively. Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively. Adaptability:Adapts to changes in the work environment;manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Planning/Organizing: Prioritizesand plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Training Program You will be provided with exceptional education and training around Varonis products, value proposition, and industry. During training you will learn how to convey the value of Varonis products to the top positions within the cyber security industry. Our Culture Our offices (when safe to fully return), provide our teams with a collaborative working environment, along with free food, a game room, and various social events. In addition, through our giving back programs, our employees have helped hundreds of people in our surrounding communities! We allow our employees to donate time and resources where they are the most passionate, by investing in causes that have a positive social impact. We invite you to check out our to gain further insight into the Varonis culture! Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Jul 02, 2025
Full time
Who we are We see the world of cybersecurity from a unique perspective here at Varonis. We're fighting the battle on a different front than conventional cybersecurity companies, relentlessly focused on securing data. Data assets are the most valuable - and vulnerable - components of the global economy. Along with employees, data is at the heart of almost every organization, yet conventional cybersecurity solutions, by themselves, have failed to protect it. What We Do We give companies vision into who is doing what, where and when in their environment. We can show them where their sensitive data is stored, who has access to it and who shouldn't have access to it. We can alert on unwanted activity within minutes and stop the bad guys in their tracks. We are the secret weapon companies need to have in their arsenal. Your opportunity The InsideSales Engineeris responsible for assisting Account Managers and Partners with the technical sales activities in new and existing opportunities. TheInsideSales Engineer is expected to work independently in our fast-paced environment.If you are smart, hard-working, proactive, diligent, and adaptable and willing to learn then you will succeed here. Responsibilities Understand customer requirements and integrate Varonis solutions into the customer's environment. Present technical information about Varonis' products and services, and conduct product demonstrations. Manage all phases of product evaluations including installations, presenting at seminars, responding to RFP's and RFI's and the technical development of Varonis Partners. Ability to work independently and team collaboratively in a fast-paced environment. Ability to articulate the importance of Data Security and evangelize Varonis as the leader in the Data Security market to end-users of all levels. Percent of travel varies by territory. Requirements Candidates must have fluency in English and one or more of the following: Dutch/Flemish, Italian, Spanish, French, and German. Bachelor's Degree or equivalent from a four-year College or Technical School OR equivalent experience. Experience in a customer facing role. Ability to discuss highly technical concepts to all audiences, ranging from non-technical to executive level technical decision makers. Extensive knowledge of Microsoft software including operating systems and Active Directory. Understanding of security hardware and software. Strong written, oral, and presentation skills. IT Security experience and Technical Certifications are a plus. Competencies To perform this job successfully, an individual should demonstrate the following competencies: Analytical:Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies;synthesizes complex or diverse information; uses intuition and experience to complement data. Technical Skills: Assessesown strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others. Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success. Customer Service:Manages difficult oremotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyses information skilfully; develops alternative solutions. Written Communications: Editswork for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively. Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively. Adaptability:Adapts to changes in the work environment;manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Planning/Organizing: Prioritizesand plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Training Program You will be provided with exceptional education and training around Varonis products, value proposition, and industry. During training you will learn how to convey the value of Varonis products to the top positions within the cyber security industry. Our Culture Our offices (when safe to fully return), provide our teams with a collaborative working environment, along with free food, a game room, and various social events. In addition, through our giving back programs, our employees have helped hundreds of people in our surrounding communities! We allow our employees to donate time and resources where they are the most passionate, by investing in causes that have a positive social impact. We invite you to check out our to gain further insight into the Varonis culture! Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Senior Customer Solutions Engineer
Luminance
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers' technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer's technology estate. A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers. We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too. Responsibilities Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences. Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless. Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide. Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack. Be the key point of contact for managing integration issues and challenges Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration. Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively. Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers. Continuously gather feedback from developers to improve tools, documentation, and overall integration processes. Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US). At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation. Experience of Full Stack Web development and Cloud Architecture Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages Excellent interpersonal and communication skills, both verbal and written. Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge. Highly detail-oriented with a problem-solving attitude. Ability to work in an innovative and fast-paced environment while delivering to deadlines. Organized with excellent time management skills and the ability to prioritize effectively. Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas
Jun 30, 2025
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers' technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer's technology estate. A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers. We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too. Responsibilities Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences. Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless. Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide. Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack. Be the key point of contact for managing integration issues and challenges Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration. Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively. Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers. Continuously gather feedback from developers to improve tools, documentation, and overall integration processes. Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US). At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation. Experience of Full Stack Web development and Cloud Architecture Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages Excellent interpersonal and communication skills, both verbal and written. Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge. Highly detail-oriented with a problem-solving attitude. Ability to work in an innovative and fast-paced environment while delivering to deadlines. Organized with excellent time management skills and the ability to prioritize effectively. Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas
Senior Account Executive, DACH (German Speaking)
Sonatype Inc
Sonatype is the software supply chain security company. We provide the world's best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world's largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. About the Team: Sonatype's global sales team is made up of more than 100 Sales professionals. Much of our team is based remotely in the regions or territories they support. Our reps are committed to achieving and exceeding expectations and providing a high-quality service to our growing client base. We're looking for proven hunters with a high-performance mindset. If you thrive in competitive environments, consistently outperform targets, and bring deep familiarity with the DevSecOps, cybersecurity, or enterprise SaaS ecosystem, we want to hear from you. Sonatype is scaling rapidly, and we're seeking individuals who know how to build pipeline from scratch, close complex deals, and drive real impact in the field. This is a unique opportunity to join a values-led company where you'll be surrounded by other top performers who are as ambitious and mission-driven as you are. The Opportunity: Effectively communicate Sonatype's value proposition to increase sales and expand existing customer footprints. Deliver lead generation to Fortune 1000 accounts through target account selling, outbound cold calling, and calling on marketing-generated and inbound leads. Manage pipeline including activity for sales opportunities within Salesforce. Work alongside ADRs and presales engineers to build pipeline and close business. Collaborate with field marketing to deliver events crafted to drive new prospects, advance existing opportunities and build incremental revenue. What you bring to the table: 5+ Years of enterprise software sales experience with focus on net new logos. Successful experience within the Agile, DevOps, Open Source, or Enterprise Software space. Experience building regional account plans. Validated experience in developing new relationships that result in new customer acquisition. Familiarity selling to the DACH market - you must speak German fluently. It would be phenomenal if you also had: BS or BA Degree in a technical or business subject area. Experience in a startup software organization. Understanding of the DevOps and/or Application Security industry and market. What we are proud of: 2024 BuiltIn Best Places to Work: European Enterprise Awards 2023:Sonatype has been nameda winner of the European Enterprise Awards in the Best Enterprise SaaS Provider Constellation AST Shortlist:Sonatype has been listed on the Constellation ShortList for Application Security Testing for 2024 Data Breakthrough Awards :Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year" SD Times: Best in Show Security Fast Company Best Workplaces for Innovators 2024 The Herd Top 100 Private Software Companies 2024 2023 Leader in Forrester-Wave for Software Compensation Analysis 2023 Gartner's Magic Quadrant Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest. Diversity & Inclusion Working Groups Parental Leave Policy Paid Volunteer Time Off (VTO) At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
Jun 27, 2025
Full time
Sonatype is the software supply chain security company. We provide the world's best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world's largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. About the Team: Sonatype's global sales team is made up of more than 100 Sales professionals. Much of our team is based remotely in the regions or territories they support. Our reps are committed to achieving and exceeding expectations and providing a high-quality service to our growing client base. We're looking for proven hunters with a high-performance mindset. If you thrive in competitive environments, consistently outperform targets, and bring deep familiarity with the DevSecOps, cybersecurity, or enterprise SaaS ecosystem, we want to hear from you. Sonatype is scaling rapidly, and we're seeking individuals who know how to build pipeline from scratch, close complex deals, and drive real impact in the field. This is a unique opportunity to join a values-led company where you'll be surrounded by other top performers who are as ambitious and mission-driven as you are. The Opportunity: Effectively communicate Sonatype's value proposition to increase sales and expand existing customer footprints. Deliver lead generation to Fortune 1000 accounts through target account selling, outbound cold calling, and calling on marketing-generated and inbound leads. Manage pipeline including activity for sales opportunities within Salesforce. Work alongside ADRs and presales engineers to build pipeline and close business. Collaborate with field marketing to deliver events crafted to drive new prospects, advance existing opportunities and build incremental revenue. What you bring to the table: 5+ Years of enterprise software sales experience with focus on net new logos. Successful experience within the Agile, DevOps, Open Source, or Enterprise Software space. Experience building regional account plans. Validated experience in developing new relationships that result in new customer acquisition. Familiarity selling to the DACH market - you must speak German fluently. It would be phenomenal if you also had: BS or BA Degree in a technical or business subject area. Experience in a startup software organization. Understanding of the DevOps and/or Application Security industry and market. What we are proud of: 2024 BuiltIn Best Places to Work: European Enterprise Awards 2023:Sonatype has been nameda winner of the European Enterprise Awards in the Best Enterprise SaaS Provider Constellation AST Shortlist:Sonatype has been listed on the Constellation ShortList for Application Security Testing for 2024 Data Breakthrough Awards :Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year" SD Times: Best in Show Security Fast Company Best Workplaces for Innovators 2024 The Herd Top 100 Private Software Companies 2024 2023 Leader in Forrester-Wave for Software Compensation Analysis 2023 Gartner's Magic Quadrant Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest. Diversity & Inclusion Working Groups Parental Leave Policy Paid Volunteer Time Off (VTO) At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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