Assembly Technician - Days - Derry/Londonderry - Salary up to £33000 Assembly Technician - Days - Derry/Londonderry - Salary up to £33000 Your New Company Our client has 20+ years of providing their expertise and engineering solutions to a wide range of clients across the globe. They provide services for bespoke projects all the way to large-scale, customised works. Your New Role You will play a key role within the business helping to achieve project milestones within a given timeframe and budget. Reporting to the Operations Manager, you will be responsible for assembling equipment and parts according to specification. What we will ask of you: To liaise between customers and management ensuring an orderly flow of information and materials • To maintain, repair and service existing / new equipment within a tidy, safe, and efficient working environment • To work DC Systems, in a clean room environment, on or with wet process equipment and / or automated assemblies etc. • To lay out, build, test, troubleshoot, repair, and modify developmental and production electrical, pneumatic, automation, electronic components, parts, equipment, and systems • To assemble / modify systems and equipment according to engineering instructions, technical manuals, and knowledge of electronic systems and components • To complete all job-related paperwork and documentation as required • To follow all company / customer health and safety, quality procedures • Provide technical support to ensure production targets are delivered and quality standards are maintained • To operate safely machines, drills, or other power tools as / when and where required. What You'll Need To Succeed In order to be considered for this role you will need to demonstrate the following skills, experience and qualifications: Essential: Have a recognised 3rd level qualification in an engineering discipline • Mechanical or Electrical experience is essential • Have transferable skills from a previous multi-skilled role • Experience of fault diagnosis on mechanical / pneumatic systems and repair • Be self-motivated with a positive mindset and demonstrate a strong mechanical or electrical aptitude • Ability to learn and adapt quickly in a fast-moving environment • Possess a competency with general computer applications • Strong written and verbal communication skills. What You'll Get In Return This role offers a 40-hour week on a days shift pattern across Monday - Friday with a degree of flexibility on start/finish times (core hours are typically 09:00 - 16:00). The salary on the role is up to £33000 (Doe) and the starting holidays are 28 p/a with the option to buy up to another 3. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 25, 2025
Full time
Assembly Technician - Days - Derry/Londonderry - Salary up to £33000 Assembly Technician - Days - Derry/Londonderry - Salary up to £33000 Your New Company Our client has 20+ years of providing their expertise and engineering solutions to a wide range of clients across the globe. They provide services for bespoke projects all the way to large-scale, customised works. Your New Role You will play a key role within the business helping to achieve project milestones within a given timeframe and budget. Reporting to the Operations Manager, you will be responsible for assembling equipment and parts according to specification. What we will ask of you: To liaise between customers and management ensuring an orderly flow of information and materials • To maintain, repair and service existing / new equipment within a tidy, safe, and efficient working environment • To work DC Systems, in a clean room environment, on or with wet process equipment and / or automated assemblies etc. • To lay out, build, test, troubleshoot, repair, and modify developmental and production electrical, pneumatic, automation, electronic components, parts, equipment, and systems • To assemble / modify systems and equipment according to engineering instructions, technical manuals, and knowledge of electronic systems and components • To complete all job-related paperwork and documentation as required • To follow all company / customer health and safety, quality procedures • Provide technical support to ensure production targets are delivered and quality standards are maintained • To operate safely machines, drills, or other power tools as / when and where required. What You'll Need To Succeed In order to be considered for this role you will need to demonstrate the following skills, experience and qualifications: Essential: Have a recognised 3rd level qualification in an engineering discipline • Mechanical or Electrical experience is essential • Have transferable skills from a previous multi-skilled role • Experience of fault diagnosis on mechanical / pneumatic systems and repair • Be self-motivated with a positive mindset and demonstrate a strong mechanical or electrical aptitude • Ability to learn and adapt quickly in a fast-moving environment • Possess a competency with general computer applications • Strong written and verbal communication skills. What You'll Get In Return This role offers a 40-hour week on a days shift pattern across Monday - Friday with a degree of flexibility on start/finish times (core hours are typically 09:00 - 16:00). The salary on the role is up to £33000 (Doe) and the starting holidays are 28 p/a with the option to buy up to another 3. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Project Engineer The Role: Barhale is one of three delivery partners within the Anglian Water Integrated Operational Solutions Alliance. IOS is a medium complexity, capital maintenance and enhancement, Civil and MEICA, design and build delivery unit working across Water and Water Recycling to support the successful implementation of the Anglian Water AMP 8 business plan. We are seeking an experienced Project Engineer to join our team, delivering wastewater infrastructure and non-infrastructure design projects within the framework of an NEC contract. This is a pivotal design-focused role, covering the full project lifecycle from conceptual design through to construction issue drawings. The successful candidate will play a key role in coordinating multidisciplinary design teams, subcontractors, surveyors and consultants, ensuring compliance with client requirements, NEC contract obligations, and relevant industry standards. The Project Engineer will provide ongoing support throughout the construction phase assisting with constructability reviews, resolving technical queries and assisting with handover of the O&M manuals and Health and Safety files as part of construction handover back to the client. Key Responsibilities: General Lead and coordinate the design process for water industry projects from feasibility and conceptual stages through to detailed design and construction issue. Receiving client needs and carrying out root cause analysis. Develop a conceptual design to address the clients need, drawing on relevant industry experience. Working with the planning team to create a P6 programme for the delivery of the design phase. This will be followed by attendance and contribution to regular programme reviews. Act as the key interface between the client, design consultants, and internal delivery teams, ensuring alignment with NEC contract requirements. Manage design deliverables, including design reports, drawings, specifications, and schedules. Support the Programme Delivery Manager in managing change control, early warnings, risk management, and design-related communications under the NEC framework. Ensure all designs comply with statutory regulations, health and safety requirements, and technical standards. Attend and contribute to design and project progress meetings, both internally and with clients and stakeholders. Manage and coordinate the resolution of RFI and technical queries during the design and construction phases. Provide technical leadership and mentoring to junior engineers and technicians as required. Maintaining project logs and registers. Health, safety, and environment Effective discharge of relevant duties under CDM 2015. Manage HSE in the pre-construction phase to ensure compliance with Company procedures and legal obligations. This may include management of site investigations and surveys. Quality Ensure quality in pre-construction surveys, site investigations and deliverables, in line with the 'be right first-time' programme. Key Measures and Targets Successful delivery on time of projects within budget. Key Relationships Contracts Managers, QS, Project Delivery Manager, Procurement manager, Planner, Project Managers, Design and Engineering Team Leads. Site Agents and Site team. Client's site, commissioning & engineering & technical assurance teams. Essential: Educated to Degree level or equivalent in an engineering-related subject, ideally in the field of Mechanical, Electrical, ICA or Civil engineering. Industry experience and industry qualifications will also be considered in place of a degree qualification. Proficient with IT, specifically the full Office 365 suite. Knowledge of health and safety legislation regarding safe work practices. Ability to communicate at all levels A team player with the ability to coordinate project-related activities with clients' consultants and 3rd Desirable: WIMES Standards familiarisation. Experience of working within the utilities industry, especially Water & Wastewater Background skills and experience in working within programme and schedule management. Commercial and contract knowledge Understanding of BIM. PRINCE2 or other Project Management qualifications. SMSTS or NEBOSH qualified
Jul 25, 2025
Full time
Project Engineer The Role: Barhale is one of three delivery partners within the Anglian Water Integrated Operational Solutions Alliance. IOS is a medium complexity, capital maintenance and enhancement, Civil and MEICA, design and build delivery unit working across Water and Water Recycling to support the successful implementation of the Anglian Water AMP 8 business plan. We are seeking an experienced Project Engineer to join our team, delivering wastewater infrastructure and non-infrastructure design projects within the framework of an NEC contract. This is a pivotal design-focused role, covering the full project lifecycle from conceptual design through to construction issue drawings. The successful candidate will play a key role in coordinating multidisciplinary design teams, subcontractors, surveyors and consultants, ensuring compliance with client requirements, NEC contract obligations, and relevant industry standards. The Project Engineer will provide ongoing support throughout the construction phase assisting with constructability reviews, resolving technical queries and assisting with handover of the O&M manuals and Health and Safety files as part of construction handover back to the client. Key Responsibilities: General Lead and coordinate the design process for water industry projects from feasibility and conceptual stages through to detailed design and construction issue. Receiving client needs and carrying out root cause analysis. Develop a conceptual design to address the clients need, drawing on relevant industry experience. Working with the planning team to create a P6 programme for the delivery of the design phase. This will be followed by attendance and contribution to regular programme reviews. Act as the key interface between the client, design consultants, and internal delivery teams, ensuring alignment with NEC contract requirements. Manage design deliverables, including design reports, drawings, specifications, and schedules. Support the Programme Delivery Manager in managing change control, early warnings, risk management, and design-related communications under the NEC framework. Ensure all designs comply with statutory regulations, health and safety requirements, and technical standards. Attend and contribute to design and project progress meetings, both internally and with clients and stakeholders. Manage and coordinate the resolution of RFI and technical queries during the design and construction phases. Provide technical leadership and mentoring to junior engineers and technicians as required. Maintaining project logs and registers. Health, safety, and environment Effective discharge of relevant duties under CDM 2015. Manage HSE in the pre-construction phase to ensure compliance with Company procedures and legal obligations. This may include management of site investigations and surveys. Quality Ensure quality in pre-construction surveys, site investigations and deliverables, in line with the 'be right first-time' programme. Key Measures and Targets Successful delivery on time of projects within budget. Key Relationships Contracts Managers, QS, Project Delivery Manager, Procurement manager, Planner, Project Managers, Design and Engineering Team Leads. Site Agents and Site team. Client's site, commissioning & engineering & technical assurance teams. Essential: Educated to Degree level or equivalent in an engineering-related subject, ideally in the field of Mechanical, Electrical, ICA or Civil engineering. Industry experience and industry qualifications will also be considered in place of a degree qualification. Proficient with IT, specifically the full Office 365 suite. Knowledge of health and safety legislation regarding safe work practices. Ability to communicate at all levels A team player with the ability to coordinate project-related activities with clients' consultants and 3rd Desirable: WIMES Standards familiarisation. Experience of working within the utilities industry, especially Water & Wastewater Background skills and experience in working within programme and schedule management. Commercial and contract knowledge Understanding of BIM. PRINCE2 or other Project Management qualifications. SMSTS or NEBOSH qualified
Our OEM Client based in Coventry, is searching for a Test Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £27.03 per hour. You ll deliver excellence by providing engineering support to all Power electronics testing on inverters and E-machines. You will be in direct technical engagement with, University academia and 3rd party engineering teams supporting your Lead Engineer in the understanding of test requirements in detail. As part of your role, you will ensure the effective preparation of Units Under Test, routine operation of test beds, programming of test cells & ensure proper installation and instrumentation of the unit under test. Through our purpose, vision, strategy and transformation, you will show your engineering skills, behaviours and competencies in all you do, contributing to supporting the facility operate for customer groups. Key Accountabilities and Responsibilities: Understand customer test requirements and execute the test cases with the requested test data. Operate the key dyno test facilities on dynamic customer requirements with maximum test bed utilisation Understand diverse test methodologies and configure based on test bed capabilities. Analysis of test data and evaluation of findings to provide solutions and move the test activity forward. Data-driven diagnosis using software tools and rectification of issues, engagement of support teams to facilitate resolution. Planning, scheduling and execution of several test requirements from different stakeholders and customers. Coordinate and guide a small team of technicians to complete the preparation, installation and commissioning of the unit under test. Support cross-functional meetings and improvement projects with various stakeholders Adhere to quality standards to ensure all equipment meets required standards. Adhere to Health and Safety guidelines and provide a safe working environment for all staff. Create, review and improve single-point lessons and procedures for others to follow. Create, review and update project and activity Risk Assessments. Identify working practices that can be modified/improved to operate more safely and more efficiently. Engineering Hygiene through 5S methodology. Essential Skills Required: Fundamental knowledge on inverters, e-machine operations and power electronics. Basic knowledge of automation and data acquisition systems. Experience in rig/laboratory-based technical test and evaluation processes in the field of Power electronic systems. Knowledge of test methodologies and facility operation. Ability to understand electrical circuits and diagrams. A detailed understanding of electrical/mechanical measurement techniques. Electrical and Mechanical skills and knowledge. Excellent computer skills, including Data Analysis through software tools. Structured and Logical approach to Problem Solving. Presentation and Communication skills, including the ability to create schedules, present information to others and organise concurrent activities. Understanding of Health and Safety, Risk Assessments and other related regulations. Commitment, flexibility, self-motivation, robust, clear communication. Desirable Skills Required: Degree Level Education in an Associated Subject. Experience or knowledge on AVL PUMA, ETAS INCA, Vector CAN systems. Knowledge of hybrid and Battery electric vehicles. Awareness of high voltage systems. A detailed understanding of electrical/mechanical measurement techniques.
Jul 24, 2025
Contractor
Our OEM Client based in Coventry, is searching for a Test Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £27.03 per hour. You ll deliver excellence by providing engineering support to all Power electronics testing on inverters and E-machines. You will be in direct technical engagement with, University academia and 3rd party engineering teams supporting your Lead Engineer in the understanding of test requirements in detail. As part of your role, you will ensure the effective preparation of Units Under Test, routine operation of test beds, programming of test cells & ensure proper installation and instrumentation of the unit under test. Through our purpose, vision, strategy and transformation, you will show your engineering skills, behaviours and competencies in all you do, contributing to supporting the facility operate for customer groups. Key Accountabilities and Responsibilities: Understand customer test requirements and execute the test cases with the requested test data. Operate the key dyno test facilities on dynamic customer requirements with maximum test bed utilisation Understand diverse test methodologies and configure based on test bed capabilities. Analysis of test data and evaluation of findings to provide solutions and move the test activity forward. Data-driven diagnosis using software tools and rectification of issues, engagement of support teams to facilitate resolution. Planning, scheduling and execution of several test requirements from different stakeholders and customers. Coordinate and guide a small team of technicians to complete the preparation, installation and commissioning of the unit under test. Support cross-functional meetings and improvement projects with various stakeholders Adhere to quality standards to ensure all equipment meets required standards. Adhere to Health and Safety guidelines and provide a safe working environment for all staff. Create, review and improve single-point lessons and procedures for others to follow. Create, review and update project and activity Risk Assessments. Identify working practices that can be modified/improved to operate more safely and more efficiently. Engineering Hygiene through 5S methodology. Essential Skills Required: Fundamental knowledge on inverters, e-machine operations and power electronics. Basic knowledge of automation and data acquisition systems. Experience in rig/laboratory-based technical test and evaluation processes in the field of Power electronic systems. Knowledge of test methodologies and facility operation. Ability to understand electrical circuits and diagrams. A detailed understanding of electrical/mechanical measurement techniques. Electrical and Mechanical skills and knowledge. Excellent computer skills, including Data Analysis through software tools. Structured and Logical approach to Problem Solving. Presentation and Communication skills, including the ability to create schedules, present information to others and organise concurrent activities. Understanding of Health and Safety, Risk Assessments and other related regulations. Commitment, flexibility, self-motivation, robust, clear communication. Desirable Skills Required: Degree Level Education in an Associated Subject. Experience or knowledge on AVL PUMA, ETAS INCA, Vector CAN systems. Knowledge of hybrid and Battery electric vehicles. Awareness of high voltage systems. A detailed understanding of electrical/mechanical measurement techniques.
Register Your Interest - Service Qualification Technical Training Placement Job Purpose: To support the Service Qualification department with technical training course development & logistics. Liaising internally within the department trainers and course authors to ensure training planning and preparation is to a high standard and continuous. Manage and develop internal & external training platforms for technician training. Whilst working directly for Service Qualification Manager to develop and improve various topics related to technical training, development and logistics specifically. Core Specific Responsibilities: To act as a direct support between Technical Training delivery and Technical Training development supporting across the department logistically and digitally. Provide support to the Technical Training team in the areas of: Course set-up and breakdown Vehicle preparation (classic, modern internal combustion and high voltage vehicles) Preparation of Diagnostics systems for use in technical training Management of training aids to include in the classroom and the training workshops Liaise with technical trainers in organising and procurement of special tools, parts and training materials Maintenance of vehicle diagnostic system software, to include training tablets Management and maintenance of vehicle training fleet, to include: Vehicle checks before and after loans Vehicle defleet checks and process Scheduling of vehicles for technical training courses Manging My Porsche platform for technical training vehicles Vehicle ordering including specification verification with team member Proactively manage the specialist tooling, to include auditing and the maintenance of the specialist tool database on an ongoing basis. Liaise with Service Quality management team and intern on a regular basis to monitor and develop future training needs Pro-activity looking at areas where improvements can be made within the technical training processes attributed to the intern role Working with the Technical Course Developer in researching technical materials and processes for use in training materials and tasks Assist in the process of liaising with outside providers in writing ITSM tickets for training systems operational issues with regards to technical training learning platforms To be a proactive participant in the Intern Projects The above list of Core Specific Responsibilities is not exhaustive. The intern is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements. Requirements for the Job and Person Specification: Required Qualifications: Studying an Automotive/Motorsport Engineering related Undergraduate degree at University, seeking a placement for their 3rd year Required IT-skills Excellent level of PC literacy, including MS-Office, excel, word Required language knowledge Highly proficient in both spoken and written English Other requirements Prioritisation skills Attention to detail Excellent organisational skills Driving licence essential About Porsche "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." -Ferry Porsche His dream of the perfect sports car has always driven us - throughout our history. And we get closer to achieving it every day. With every concept, every development and every model. Along the way, we follow a plan, an ideal that unites us all. We refer to it simply as the Porsche Principle. The underlying principle is to always get the most out of everything. From day one, we have strived to translate performance into speed - and success - in the most intelligent way possible. It's no longer all about horsepower, but more ideas per horsepower. This principle originates on the race track and is embodied in every single one of our cars. We call it "Intelligent Performance". At Porsche we have always been ambitious; this has helped to develop our brand and make us one of the premier and recognisable automotive companies in which to develop a career. At Porsche we recognise that our staff are our strongest asset, this is reflected in our intern training programme that offers outstanding individuals the opportunity to gain transferable skills and experience in their chosen field. We currently have placement years available in Finance, Human Resources, Public Relations, Marketing, Events Management, Training and Development, Business Operations, Business Improvements and Motorsport Events.
Jul 24, 2025
Full time
Register Your Interest - Service Qualification Technical Training Placement Job Purpose: To support the Service Qualification department with technical training course development & logistics. Liaising internally within the department trainers and course authors to ensure training planning and preparation is to a high standard and continuous. Manage and develop internal & external training platforms for technician training. Whilst working directly for Service Qualification Manager to develop and improve various topics related to technical training, development and logistics specifically. Core Specific Responsibilities: To act as a direct support between Technical Training delivery and Technical Training development supporting across the department logistically and digitally. Provide support to the Technical Training team in the areas of: Course set-up and breakdown Vehicle preparation (classic, modern internal combustion and high voltage vehicles) Preparation of Diagnostics systems for use in technical training Management of training aids to include in the classroom and the training workshops Liaise with technical trainers in organising and procurement of special tools, parts and training materials Maintenance of vehicle diagnostic system software, to include training tablets Management and maintenance of vehicle training fleet, to include: Vehicle checks before and after loans Vehicle defleet checks and process Scheduling of vehicles for technical training courses Manging My Porsche platform for technical training vehicles Vehicle ordering including specification verification with team member Proactively manage the specialist tooling, to include auditing and the maintenance of the specialist tool database on an ongoing basis. Liaise with Service Quality management team and intern on a regular basis to monitor and develop future training needs Pro-activity looking at areas where improvements can be made within the technical training processes attributed to the intern role Working with the Technical Course Developer in researching technical materials and processes for use in training materials and tasks Assist in the process of liaising with outside providers in writing ITSM tickets for training systems operational issues with regards to technical training learning platforms To be a proactive participant in the Intern Projects The above list of Core Specific Responsibilities is not exhaustive. The intern is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements. Requirements for the Job and Person Specification: Required Qualifications: Studying an Automotive/Motorsport Engineering related Undergraduate degree at University, seeking a placement for their 3rd year Required IT-skills Excellent level of PC literacy, including MS-Office, excel, word Required language knowledge Highly proficient in both spoken and written English Other requirements Prioritisation skills Attention to detail Excellent organisational skills Driving licence essential About Porsche "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." -Ferry Porsche His dream of the perfect sports car has always driven us - throughout our history. And we get closer to achieving it every day. With every concept, every development and every model. Along the way, we follow a plan, an ideal that unites us all. We refer to it simply as the Porsche Principle. The underlying principle is to always get the most out of everything. From day one, we have strived to translate performance into speed - and success - in the most intelligent way possible. It's no longer all about horsepower, but more ideas per horsepower. This principle originates on the race track and is embodied in every single one of our cars. We call it "Intelligent Performance". At Porsche we have always been ambitious; this has helped to develop our brand and make us one of the premier and recognisable automotive companies in which to develop a career. At Porsche we recognise that our staff are our strongest asset, this is reflected in our intern training programme that offers outstanding individuals the opportunity to gain transferable skills and experience in their chosen field. We currently have placement years available in Finance, Human Resources, Public Relations, Marketing, Events Management, Training and Development, Business Operations, Business Improvements and Motorsport Events.
NMS Recruit have a fantastic opportunity to work for a thriving ISP that's growing from strength to strength. As Field Connections Lead you will be responsible for supporting the connections delivery, a pivotal role within the business. The business is scaling at pace, you will ensure the day-to-day connection targets are met. The role is responsible for successful delivery of all planned connections, whilst ensuring capable resources are available for the forecast connection visible in the future pipeline. The Lead will ensure that contractors delivering connections do so on time, to budget, to the agreed quality standards and in accordance with all safety requirements. You will need to be based in West Midlands to be considered for this opportunity. Responsibilities Responsible for the day to day delivery of surveys and connections: - Timeliness of on the day delivery - Quality of works undertaken. - Customer satisfaction of engineer (contractor) visit. - Ensuring on the day appointments are met. Working with the Field Connections team to ensure that connections are managed to budget and that incremental costs from 3rd party contractors are managed appropriately. Agreeing on the day delivery changes to include: - Variation in delivery method. - Approving delivery cost changes in accordance with their approval level. - Approving and processing contractor quotes that are not on the fixed price. Ensuring on the day resources are available for all activities. Ensuring the following days resources are aligned and available to meet customer appointment requirements To deal with on the day escalations making appropriate actions to ensure escalation recovery. Liaise with the Provisioning Team ensuring smooth on the day delivery keeping all stakeholders informed of progress, particularly if potential delay occurs. General day-2-day communication with contractors assigned to surveys and connections. Advise the field teams appropriately reviewing surveys with issues to ensure connection delivery can be met. To act as a technical process expert, advising and coaching Technicians in the Field, ensuring all activities are completed to our company specification and that the integrity of the network is maintained. Ensuring that appropriate risk assessments / method statements are in place and that all customer connection engineers are trained and aware of responsibilities. Day to day Liaison with local authorities highways & street work teams as required. Ordering and supply of stock / materials as required. Experience Professional Qualification (degree or significant industry experience) 2- 3 years experience within a similar role where you managed contractors Telecoms Supervisory Experience Intermediate in MS Office (Outlook, Excel, Word, Visio, Power Point) OSP Telecoms Network Build Fibre Optics Splicing & OTDR testing Blown & traditional cable installation Valid Streetworks Supervisor Certification Full driving licence Fibre Optic/Fibre Installation Certification (Desirable) CSCS Construction Site Supervisor Card (Desirable) Openreach PIA Accreditation Good facilitation skills - able to run workshops and external project meetings Benefits Up to 48,000 DOE Car Allowance Death in Service Birthday off 25 days holiday plus bank holidays Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jul 24, 2025
Full time
NMS Recruit have a fantastic opportunity to work for a thriving ISP that's growing from strength to strength. As Field Connections Lead you will be responsible for supporting the connections delivery, a pivotal role within the business. The business is scaling at pace, you will ensure the day-to-day connection targets are met. The role is responsible for successful delivery of all planned connections, whilst ensuring capable resources are available for the forecast connection visible in the future pipeline. The Lead will ensure that contractors delivering connections do so on time, to budget, to the agreed quality standards and in accordance with all safety requirements. You will need to be based in West Midlands to be considered for this opportunity. Responsibilities Responsible for the day to day delivery of surveys and connections: - Timeliness of on the day delivery - Quality of works undertaken. - Customer satisfaction of engineer (contractor) visit. - Ensuring on the day appointments are met. Working with the Field Connections team to ensure that connections are managed to budget and that incremental costs from 3rd party contractors are managed appropriately. Agreeing on the day delivery changes to include: - Variation in delivery method. - Approving delivery cost changes in accordance with their approval level. - Approving and processing contractor quotes that are not on the fixed price. Ensuring on the day resources are available for all activities. Ensuring the following days resources are aligned and available to meet customer appointment requirements To deal with on the day escalations making appropriate actions to ensure escalation recovery. Liaise with the Provisioning Team ensuring smooth on the day delivery keeping all stakeholders informed of progress, particularly if potential delay occurs. General day-2-day communication with contractors assigned to surveys and connections. Advise the field teams appropriately reviewing surveys with issues to ensure connection delivery can be met. To act as a technical process expert, advising and coaching Technicians in the Field, ensuring all activities are completed to our company specification and that the integrity of the network is maintained. Ensuring that appropriate risk assessments / method statements are in place and that all customer connection engineers are trained and aware of responsibilities. Day to day Liaison with local authorities highways & street work teams as required. Ordering and supply of stock / materials as required. Experience Professional Qualification (degree or significant industry experience) 2- 3 years experience within a similar role where you managed contractors Telecoms Supervisory Experience Intermediate in MS Office (Outlook, Excel, Word, Visio, Power Point) OSP Telecoms Network Build Fibre Optics Splicing & OTDR testing Blown & traditional cable installation Valid Streetworks Supervisor Certification Full driving licence Fibre Optic/Fibre Installation Certification (Desirable) CSCS Construction Site Supervisor Card (Desirable) Openreach PIA Accreditation Good facilitation skills - able to run workshops and external project meetings Benefits Up to 48,000 DOE Car Allowance Death in Service Birthday off 25 days holiday plus bank holidays Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
NMS Recruit have a fantastic opportunity to work for a thriving ISP that's growing from strength to strength. As Field Connections Lead you will be responsible for supporting the connections delivery, a pivotal role within the business. The business is scaling at pace, you will ensure the day-to-day connection targets are met. The role is responsible for successful delivery of all planned connections, whilst ensuring capable resources are available for the forecast connection visible in the future pipeline. The Lead will ensure that contractors delivering connections do so on time, to budget, to the agreed quality standards and in accordance with all safety requirements. You will need to be based in North Manchester/Leeds M62 Corridor as you will be predominately working in the field. Responsibilities Responsible for the day to day delivery of surveys and connections: - Timeliness of on the day delivery - Quality of works undertaken. - Customer satisfaction of engineer (contractor) visit. - Ensuring on the day appointments are met. Working with the Field Connections team to ensure that connections are managed to budget and that incremental costs from 3rd party contractors are managed appropriately. Agreeing on the day delivery changes to include: - Variation in delivery method. - Approving delivery cost changes in accordance with their approval level. - Approving and processing contractor quotes that are not on the fixed price. Ensuring on the day resources are available for all activities. Ensuring the following days resources are aligned and available to meet customer appointment requirements To deal with on the day escalations making appropriate actions to ensure escalation recovery. Liaise with the Provisioning Team ensuring smooth on the day delivery keeping all stakeholders informed of progress, particularly if potential delay occurs. General day-2-day communication with contractors assigned to surveys and connections. Advise the field teams appropriately reviewing surveys with issues to ensure connection delivery can be met. To act as a technical process expert, advising and coaching Technicians in the Field, ensuring all activities are completed to our company specification and that the integrity of the network is maintained. Ensuring that appropriate risk assessments / method statements are in place and that all customer connection engineers are trained and aware of responsibilities. Day to day Liaison with local authorities highways & street work teams as required. Ordering and supply of stock / materials as required. Experience Professional Qualification (degree or significant industry experience) 2- 3 years experience within a similar role where you managed contractors Telecoms Supervisory Experience Intermediate in MS Office (Outlook, Excel, Word, Visio, Power Point) OSP Telecoms Network Build Fibre Optics Splicing & OTDR testing Blown & traditional cable installation Valid Streetworks Supervisor Certification Full driving licence Fibre Optic/Fibre Installation Certification (Desirable) CSCS Construction Site Supervisor Card (Desirable) Openreach PIA Accreditation Good facilitation skills - able to run workshops and external project meetings Benefits Up to 48,000 DOE Car Allowance Death in Service Birthday off 25 days holiday plus bank holidays Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jul 24, 2025
Full time
NMS Recruit have a fantastic opportunity to work for a thriving ISP that's growing from strength to strength. As Field Connections Lead you will be responsible for supporting the connections delivery, a pivotal role within the business. The business is scaling at pace, you will ensure the day-to-day connection targets are met. The role is responsible for successful delivery of all planned connections, whilst ensuring capable resources are available for the forecast connection visible in the future pipeline. The Lead will ensure that contractors delivering connections do so on time, to budget, to the agreed quality standards and in accordance with all safety requirements. You will need to be based in North Manchester/Leeds M62 Corridor as you will be predominately working in the field. Responsibilities Responsible for the day to day delivery of surveys and connections: - Timeliness of on the day delivery - Quality of works undertaken. - Customer satisfaction of engineer (contractor) visit. - Ensuring on the day appointments are met. Working with the Field Connections team to ensure that connections are managed to budget and that incremental costs from 3rd party contractors are managed appropriately. Agreeing on the day delivery changes to include: - Variation in delivery method. - Approving delivery cost changes in accordance with their approval level. - Approving and processing contractor quotes that are not on the fixed price. Ensuring on the day resources are available for all activities. Ensuring the following days resources are aligned and available to meet customer appointment requirements To deal with on the day escalations making appropriate actions to ensure escalation recovery. Liaise with the Provisioning Team ensuring smooth on the day delivery keeping all stakeholders informed of progress, particularly if potential delay occurs. General day-2-day communication with contractors assigned to surveys and connections. Advise the field teams appropriately reviewing surveys with issues to ensure connection delivery can be met. To act as a technical process expert, advising and coaching Technicians in the Field, ensuring all activities are completed to our company specification and that the integrity of the network is maintained. Ensuring that appropriate risk assessments / method statements are in place and that all customer connection engineers are trained and aware of responsibilities. Day to day Liaison with local authorities highways & street work teams as required. Ordering and supply of stock / materials as required. Experience Professional Qualification (degree or significant industry experience) 2- 3 years experience within a similar role where you managed contractors Telecoms Supervisory Experience Intermediate in MS Office (Outlook, Excel, Word, Visio, Power Point) OSP Telecoms Network Build Fibre Optics Splicing & OTDR testing Blown & traditional cable installation Valid Streetworks Supervisor Certification Full driving licence Fibre Optic/Fibre Installation Certification (Desirable) CSCS Construction Site Supervisor Card (Desirable) Openreach PIA Accreditation Good facilitation skills - able to run workshops and external project meetings Benefits Up to 48,000 DOE Car Allowance Death in Service Birthday off 25 days holiday plus bank holidays Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team? If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnosing and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. But wil also have a can do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business. You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. If this sounds good please send us your CV today. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Jul 24, 2025
Full time
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team? If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnosing and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. But wil also have a can do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business. You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. If this sounds good please send us your CV today. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Network Technician Our client, a leading independent Oil & Gas operator, based in Norwich are currently seeking a Network Technician to join their IT Department based in Norwich. This is a full-time, permanent role based out of Norwich. Frequent travel to UK Operational sites including offshore assets may be required in this role, you may be called on for out-of-hours business critical events and form part of an on-call rota. This is an essential support position providing an active and practical resource providing support for 24/7 onshore and offshore operations for a UK Operator. Qualifications, Skills & Experience: Cisco CCNA or higher Proven experience as a Network Technician or similar role. Hands-on firewall, security and VoIP experience Strong practical network skills rooted in IP are essential Strong knowledge of network protocols, routing, and switching. Experience with network security practices and technologies. Proficiency in configuring and managing Cisco network devices. Key Responsibilities Include: Assist in the design, implementation, and management of network infrastructure to ensure optimal performance and security. Manage and support a variety of systems, working daily to troubleshoot, monitoring your environment, installing, configuring, cabling and labelling, seeing jobs through from start to finish. Use the IT Helpdesk system to receive requests and carry out troubleshooting and changes to the network in line with Group methodology. Configure and maintain network devices such as routers and switches Monitor network performance and troubleshoot issues to ensure minimal downtime. Liaise with Group Network and IT department for 3rd line escalation. Liaise with WAN service providers for installations and issues. Ensuring assets are recorded correctly in our Equipment database. Testing and performing recovery. Comply with all relevant cybersecurity guidance and regulation. Maintain accurate documentation of network configurations, changes, and procedures. Supporting the offshore Telecoms team with equipment failures and replacement preparations. Liaise with Telecoms team regarding radio links between sites which carry the network. The role will work with and support members of the Group Network Team based in Paris and support from various UK sites. Benefits: Discretionary Bonus Private Medical Insurance & Dental Cover Flexible Benefit Allowance Life Assurance Excellent Pension Provision 25 days holiday + bank holidays Flex Days Profit Units Sharing Scheme Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Jul 23, 2025
Full time
Network Technician Our client, a leading independent Oil & Gas operator, based in Norwich are currently seeking a Network Technician to join their IT Department based in Norwich. This is a full-time, permanent role based out of Norwich. Frequent travel to UK Operational sites including offshore assets may be required in this role, you may be called on for out-of-hours business critical events and form part of an on-call rota. This is an essential support position providing an active and practical resource providing support for 24/7 onshore and offshore operations for a UK Operator. Qualifications, Skills & Experience: Cisco CCNA or higher Proven experience as a Network Technician or similar role. Hands-on firewall, security and VoIP experience Strong practical network skills rooted in IP are essential Strong knowledge of network protocols, routing, and switching. Experience with network security practices and technologies. Proficiency in configuring and managing Cisco network devices. Key Responsibilities Include: Assist in the design, implementation, and management of network infrastructure to ensure optimal performance and security. Manage and support a variety of systems, working daily to troubleshoot, monitoring your environment, installing, configuring, cabling and labelling, seeing jobs through from start to finish. Use the IT Helpdesk system to receive requests and carry out troubleshooting and changes to the network in line with Group methodology. Configure and maintain network devices such as routers and switches Monitor network performance and troubleshoot issues to ensure minimal downtime. Liaise with Group Network and IT department for 3rd line escalation. Liaise with WAN service providers for installations and issues. Ensuring assets are recorded correctly in our Equipment database. Testing and performing recovery. Comply with all relevant cybersecurity guidance and regulation. Maintain accurate documentation of network configurations, changes, and procedures. Supporting the offshore Telecoms team with equipment failures and replacement preparations. Liaise with Telecoms team regarding radio links between sites which carry the network. The role will work with and support members of the Group Network Team based in Paris and support from various UK sites. Benefits: Discretionary Bonus Private Medical Insurance & Dental Cover Flexible Benefit Allowance Life Assurance Excellent Pension Provision 25 days holiday + bank holidays Flex Days Profit Units Sharing Scheme Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Not just an IT support role - Join a company that actually invests in you We're working with a long-standing, people focused MSP, that's known for it's supportive culture and genuine career development. Whether you're starting out in your IT journey or looking to deepen your technical skills, this team offers the training, trust and variety to help you thrive. You won't be lost in a call centre or a "burnout-heavy" helpdesk, you'll join a close-knit team of 10, working across a wide range of tech and clients. What's in it for you: 1st Line - Up to 27k DOE / 2nd or 3rd Line - Up to 45k DOE + bonus Gym access + wellness perks Friendly team culture & regular socials Long-term stability, people here stay and grow Career progression 1st Line Support: Perfect if you're a recent graduate in a related field or you've got 1+ years in an IT support role. You'll handle day to day queries, learn tools like Office 365 and networking and build your skills in a supportive environment. 2nd/3rd Line Support: For those with 2 - 4 years' MSP experience, confident in handling escalated issues, onboarding clients and working with Windows Server, AD, firewalls, Citrix, VMware/Hyper-V, and Veeam. What You'll Need: Strong communication and a customer-first mindset A proactive, organised approach to problem-solving Full UK driving licence + your own car (office isn't public transport friendly) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME14990
Jul 22, 2025
Full time
Not just an IT support role - Join a company that actually invests in you We're working with a long-standing, people focused MSP, that's known for it's supportive culture and genuine career development. Whether you're starting out in your IT journey or looking to deepen your technical skills, this team offers the training, trust and variety to help you thrive. You won't be lost in a call centre or a "burnout-heavy" helpdesk, you'll join a close-knit team of 10, working across a wide range of tech and clients. What's in it for you: 1st Line - Up to 27k DOE / 2nd or 3rd Line - Up to 45k DOE + bonus Gym access + wellness perks Friendly team culture & regular socials Long-term stability, people here stay and grow Career progression 1st Line Support: Perfect if you're a recent graduate in a related field or you've got 1+ years in an IT support role. You'll handle day to day queries, learn tools like Office 365 and networking and build your skills in a supportive environment. 2nd/3rd Line Support: For those with 2 - 4 years' MSP experience, confident in handling escalated issues, onboarding clients and working with Windows Server, AD, firewalls, Citrix, VMware/Hyper-V, and Veeam. What You'll Need: Strong communication and a customer-first mindset A proactive, organised approach to problem-solving Full UK driving licence + your own car (office isn't public transport friendly) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME14990
Senior Support Technician - 35,000/ 38,000 per annum - Leeds Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a senior support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Your role is primarily desk based however there is requirement for travel to their other offices and to customers. You will provide 2nd/3rd line support to the service desk along with handling technical escalations. You will also be required to assist with 1st line tasks when required. This role also provides the opportunity to work alongside the professional services team with delivering technical projects. Key Experience: The ideal candidate will have extensive knowledge covering all points below and has worked in a similar job for at least 2 years. Office365 - Security policies, Intune, Compliance, Azure, Exchange Online, EntraID Infrastructure - Dell/ HP/ Supermicro servers, SANs, RAID, Hyper-V clustering Networking - VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi) Backups - best practices, monitoring, resolving failures Windows - 10 + 11, Server 2016 + Connectivity - line configuration + troubleshooting VOIP - configuring and maintaining VOIP solutions Must have a full UK driving license with business insurance Desirable: Knowledge of Linux Microsoft qualifications The Package: If successful our client is offering a salary of 35,000 - 38,000 per annum, 23 paid holidays excluding bank holidays, Mon-Fri shifts between 8am-6pm, plus many more. How to Apply : If you are interested in hearing more about this senior support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Jul 17, 2025
Full time
Senior Support Technician - 35,000/ 38,000 per annum - Leeds Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a senior support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Your role is primarily desk based however there is requirement for travel to their other offices and to customers. You will provide 2nd/3rd line support to the service desk along with handling technical escalations. You will also be required to assist with 1st line tasks when required. This role also provides the opportunity to work alongside the professional services team with delivering technical projects. Key Experience: The ideal candidate will have extensive knowledge covering all points below and has worked in a similar job for at least 2 years. Office365 - Security policies, Intune, Compliance, Azure, Exchange Online, EntraID Infrastructure - Dell/ HP/ Supermicro servers, SANs, RAID, Hyper-V clustering Networking - VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi) Backups - best practices, monitoring, resolving failures Windows - 10 + 11, Server 2016 + Connectivity - line configuration + troubleshooting VOIP - configuring and maintaining VOIP solutions Must have a full UK driving license with business insurance Desirable: Knowledge of Linux Microsoft qualifications The Package: If successful our client is offering a salary of 35,000 - 38,000 per annum, 23 paid holidays excluding bank holidays, Mon-Fri shifts between 8am-6pm, plus many more. How to Apply : If you are interested in hearing more about this senior support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
IT Technician 26,000 - 29,000 plus bonus and benefits Bridgend Are you an IT Technician looking for a varied, interesting role in manufacturing? Does the thought of joining an innovative and successful, privately manufacturer appeal to you? Is a state of the art working environment, great benefits and an early Friday finish sound attractive? We are currently recruiting for an IT Technician to join a highly respected local manufacturer in Bridgend. As IT Technician you will: - Support 70+ staff with any IT related queries / issues in a professional and timely manner. - Liaise with 3rd party support companies to assist in solutions when required. - Maintain the internal helpdesk with meaningful threads and solutions. - Report weekly helpdesk KPIs to enable informed decision-making. - Contribute to supporting / creating user documentation. Maintain IT Audits: - Carry out monthly IT maintenance and audits. -Have prime responsibility for providing first line support to staff across the company, working collaboratively with teams and 3rd party suppliers, requiring effective time management and control of multiple tasks. - Display a basic understanding of firewalls, networks, switches and patch-panels. As well as a competitive salary, you will be eligible for an annual bonus and a host of extra employee benefits. This is an interesting, varied role with a growing local company. For immediate consideration, please forward your CV to Alex at Vibe today. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
IT Technician 26,000 - 29,000 plus bonus and benefits Bridgend Are you an IT Technician looking for a varied, interesting role in manufacturing? Does the thought of joining an innovative and successful, privately manufacturer appeal to you? Is a state of the art working environment, great benefits and an early Friday finish sound attractive? We are currently recruiting for an IT Technician to join a highly respected local manufacturer in Bridgend. As IT Technician you will: - Support 70+ staff with any IT related queries / issues in a professional and timely manner. - Liaise with 3rd party support companies to assist in solutions when required. - Maintain the internal helpdesk with meaningful threads and solutions. - Report weekly helpdesk KPIs to enable informed decision-making. - Contribute to supporting / creating user documentation. Maintain IT Audits: - Carry out monthly IT maintenance and audits. -Have prime responsibility for providing first line support to staff across the company, working collaboratively with teams and 3rd party suppliers, requiring effective time management and control of multiple tasks. - Display a basic understanding of firewalls, networks, switches and patch-panels. As well as a competitive salary, you will be eligible for an annual bonus and a host of extra employee benefits. This is an interesting, varied role with a growing local company. For immediate consideration, please forward your CV to Alex at Vibe today. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of software impacts on customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jul 17, 2025
Full time
We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of software impacts on customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: 28 - 34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset. In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs. Respond to technical queries and support tickets from staff members, either on-site or via remote access tools. Conduct incident logging, tracking, and documentation of issue resolution. Troubleshoot and resolve hardware, software, and connectivity issues across a variety of devices and platforms. Support AV equipment, monitor conditions of comms rooms, and ensure general tidiness and functionality of office IT infrastructure. Assist in new employee onboarding, ensuring devices are configured and ready for use. Escalate unresolved incidents to 3rd line support as required, maintaining clear and timely communication throughout. Knowledge, Skills, and Abilities Strong customer service focus with excellent communication skills, both in person and remotely. Proven team player with a collaborative working style. Solid problem-solving abilities and a methodical approach to troubleshooting. Experience supporting Windows 11 and Microsoft 365 applications. Familiarity with Apple iOS devices (iPhones, iPads) and associated mobile technologies. Good working knowledge of Active Directory (including Azure AD, Endpoint Manager / Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix / Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: 28 - 34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset. In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs. Respond to technical queries and support tickets from staff members, either on-site or via remote access tools. Conduct incident logging, tracking, and documentation of issue resolution. Troubleshoot and resolve hardware, software, and connectivity issues across a variety of devices and platforms. Support AV equipment, monitor conditions of comms rooms, and ensure general tidiness and functionality of office IT infrastructure. Assist in new employee onboarding, ensuring devices are configured and ready for use. Escalate unresolved incidents to 3rd line support as required, maintaining clear and timely communication throughout. Knowledge, Skills, and Abilities Strong customer service focus with excellent communication skills, both in person and remotely. Proven team player with a collaborative working style. Solid problem-solving abilities and a methodical approach to troubleshooting. Experience supporting Windows 11 and Microsoft 365 applications. Familiarity with Apple iOS devices (iPhones, iPads) and associated mobile technologies. Good working knowledge of Active Directory (including Azure AD, Endpoint Manager / Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix / Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous.
Jul 17, 2025
Full time
Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: 28 - 34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset. In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs. Respond to technical queries and support tickets from staff members, either on-site or via remote access tools. Conduct incident logging, tracking, and documentation of issue resolution. Troubleshoot and resolve hardware, software, and connectivity issues across a variety of devices and platforms. Support AV equipment, monitor conditions of comms rooms, and ensure general tidiness and functionality of office IT infrastructure. Assist in new employee onboarding, ensuring devices are configured and ready for use. Escalate unresolved incidents to 3rd line support as required, maintaining clear and timely communication throughout. Knowledge, Skills, and Abilities Strong customer service focus with excellent communication skills, both in person and remotely. Proven team player with a collaborative working style. Solid problem-solving abilities and a methodical approach to troubleshooting. Experience supporting Windows 11 and Microsoft 365 applications. Familiarity with Apple iOS devices (iPhones, iPads) and associated mobile technologies. Good working knowledge of Active Directory (including Azure AD, Endpoint Manager / Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix / Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: 28 - 34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset. In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs. Respond to technical queries and support tickets from staff members, either on-site or via remote access tools. Conduct incident logging, tracking, and documentation of issue resolution. Troubleshoot and resolve hardware, software, and connectivity issues across a variety of devices and platforms. Support AV equipment, monitor conditions of comms rooms, and ensure general tidiness and functionality of office IT infrastructure. Assist in new employee onboarding, ensuring devices are configured and ready for use. Escalate unresolved incidents to 3rd line support as required, maintaining clear and timely communication throughout. Knowledge, Skills, and Abilities Strong customer service focus with excellent communication skills, both in person and remotely. Proven team player with a collaborative working style. Solid problem-solving abilities and a methodical approach to troubleshooting. Experience supporting Windows 11 and Microsoft 365 applications. Familiarity with Apple iOS devices (iPhones, iPads) and associated mobile technologies. Good working knowledge of Active Directory (including Azure AD, Endpoint Manager / Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix / Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous.
Senior Support Technician Role Type: Full time; Monday Friday (Hybrid/Office Based) Salary Range: £35K £50K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Alphascan Ltd are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Position We have an exciting new position for an experienced, enthusiastic and motivated Senior (3rd Line) Network and Infrastructure Support Engineer to join our team based at our offices in Eastleigh, Hampshire on a permanent basis. Senior Support Technician Overview: You will be providing IT support to new and existing customers within Southern County areas. Throughout your role you will be responsible for using state of the art PSA and reporting tools. Adhering to client SLA's and escalation procedures. Active involvement in Cyber Security and Cyber Essentials deliverables. You will be supporting SharePoint, MS Windows and Azure Servers. Required Experience: Thorough knowledge of Microsoft O/S and Desktop applications. Ideally have or working towards MS100/101 or 500 Accreditations. Proven track record of supporting Network and Server Infrastructure of various scales. Implementing and maintaining Microsoft Windows Servers. Migrating and maintaining Microsoft 365 products. Microsoft Azure Administrator knowledge. Dealing with escalated 2nd Line support calls. Involvement and management of client project installations. Problem solving and researching/introducing new technologies. Solution Architecture with the ability to accompany the Business Development team when required. The Package: Training: Vendor accredited training courses Role Type: Full time, Monday Friday (Hybrid/Office Based) Salary Range: £35K £50K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Access to and use of company vehicle Holiday: 23 days holiday per annum plus additional holiday for birthday
Jul 17, 2025
Full time
Senior Support Technician Role Type: Full time; Monday Friday (Hybrid/Office Based) Salary Range: £35K £50K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Alphascan Ltd are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Position We have an exciting new position for an experienced, enthusiastic and motivated Senior (3rd Line) Network and Infrastructure Support Engineer to join our team based at our offices in Eastleigh, Hampshire on a permanent basis. Senior Support Technician Overview: You will be providing IT support to new and existing customers within Southern County areas. Throughout your role you will be responsible for using state of the art PSA and reporting tools. Adhering to client SLA's and escalation procedures. Active involvement in Cyber Security and Cyber Essentials deliverables. You will be supporting SharePoint, MS Windows and Azure Servers. Required Experience: Thorough knowledge of Microsoft O/S and Desktop applications. Ideally have or working towards MS100/101 or 500 Accreditations. Proven track record of supporting Network and Server Infrastructure of various scales. Implementing and maintaining Microsoft Windows Servers. Migrating and maintaining Microsoft 365 products. Microsoft Azure Administrator knowledge. Dealing with escalated 2nd Line support calls. Involvement and management of client project installations. Problem solving and researching/introducing new technologies. Solution Architecture with the ability to accompany the Business Development team when required. The Package: Training: Vendor accredited training courses Role Type: Full time, Monday Friday (Hybrid/Office Based) Salary Range: £35K £50K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Access to and use of company vehicle Holiday: 23 days holiday per annum plus additional holiday for birthday
Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.
Jul 17, 2025
Full time
Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.
Job Description: 3rd line service desk engineer Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
Jul 17, 2025
Full time
Job Description: 3rd line service desk engineer Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of software impacts on customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jul 16, 2025
Full time
We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of software impacts on customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Inpatient Consultant Psychiatrist in GA Moorland View Location: Barnstaple, EX31 4JB Salary: £109725.00 to £145478.00 Date posted: 9th July 2025 Closing date: 3rd August 2025 Over the past three years, our trust has been at the forefront oftraining senior non-medical clinicians as Multi-Professional ApprovedClinicians (MPACs) to enhance our multidisciplinary team. The first cohort isnow fully deployed, with qualified MPACs in Exeter, Torbay, and North Devon. AtMoorland View, you'll be supported by a Full-Time Nurse Consultant (MPAC), LizMoakes, alongside a core trainee and a Foundation Year Two doctor. Our trust is currently undergoing a senior workforce review. Aspart of this, we are moving towards having 1.5 Responsible Clinicians perinpatient ward, likely a combination of a consultant psychiatrist and aqualified MPAC. We have recently appointed a new Chief Medical Officer who iscommitted to creating a supportive environment for staff, ensuring we deliverthe best care for our patients. We are eager to discuss how this role can be tailoredto suit you, with opportunities for additional PAs beyond the standard 11 andoptions for remote working. Main duties of the job We are seeking an inpatient Consultant Psychiatrist for MoorlandView, a 16-bed mixed-gender acute ward in Barnstaple, North Devon. Thisposition has become available due to the previous consultant moving to anotherservice within the trust. Moorland View boasts a well-established multidisciplinary team,including a Clinical Psychologist, Clinical Assistant Psychologist, OccupationalTherapist, Therapy Assistant, Clinical Pharmacist, and Technician, as well asan experienced ward manager. There is access to an Extra Care Area, onsitepatient use gym, art therapy space, and plentiful outside space. Thereare strong connections with the CMHTs, Psychiatric Liaison Service, CrisisResolution Home Treatment Teams, and AMPHs. The ward is co-located with two other wards: Ocean View, an 8-bedintensive inpatient rehabilitation ward, and Meadow View for older adults, bothof which have substantive consultants. Located on the North Devon DistrictHospital site, the wards offer easy access to DGH facilities when needed. Thepost includes a dedicated office and secretarial support. Pleasecontact Victoria Burns interim Clinical Directorfor Urgent and Inpatient Care, for an informal discussion of the role,discussions around developing the post and other opportunitie About us We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do Our values We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader. Job responsibilities Please refer to the fullJob Description and Person specification attached to this advert which willprovide further information on this role. Person Specification Experience Experience of multidisciplinary team working. Wide clinical experience in adult, older adult psychiatry. Experience of audit and an understanding of the principles of clinical governance. Proven commitment to improving the quality of clinical care. Experience in inpatient psychiatry. Evidence of ability to exercise leadership in a multi-disciplinary team. Ability to work collaboratively with other clinical teams. Evidence of new ideas in service delivery. A track record of implementing service initiatives. Management Ability to work collaboratively with colleagues and managers. Awareness of NHS management and funding arrangements. Management training / experience. Experience of involvement in service development. Qualifications MBBS (or equivalent). Registration with the GMC (or eligible to become registered) with a licence to practice. MRCPsych or equivalent qualification. Included on the GMC Specialist Register, or eligible for inclusion, or included within 6 months of CCT. Approved under Section 12(2) of the Mental Health Act 1983. Approved Clinician status. Possess a CCT (or equivalence) in adult psychiatry. Postgraduate qualifications in a relevant field. Has undergone training in educational supervision. Has undergone training in appraisal. Teaching and Supervision Experience of teaching undergraduates and postgraduates. Other evidence of supporting professional development of others. Evidence of additional teaching skills. Experience as a lecturer or supervisor. Experience in Clinical Supervision. Research Ability to interpret published research and to apply research findings to clinical practice. Aptitude for and practical experience of research. Values A team player able to inspire and support staff at all levels of training and across professional disciplines. A commitment to continuing professional development. A commitment to multidisciplinary and multi-agency working. A commitment to respect, inclusiveness and diversity. A track record of team leadership or collaboration with other agencies. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Jul 11, 2025
Full time
Inpatient Consultant Psychiatrist in GA Moorland View Location: Barnstaple, EX31 4JB Salary: £109725.00 to £145478.00 Date posted: 9th July 2025 Closing date: 3rd August 2025 Over the past three years, our trust has been at the forefront oftraining senior non-medical clinicians as Multi-Professional ApprovedClinicians (MPACs) to enhance our multidisciplinary team. The first cohort isnow fully deployed, with qualified MPACs in Exeter, Torbay, and North Devon. AtMoorland View, you'll be supported by a Full-Time Nurse Consultant (MPAC), LizMoakes, alongside a core trainee and a Foundation Year Two doctor. Our trust is currently undergoing a senior workforce review. Aspart of this, we are moving towards having 1.5 Responsible Clinicians perinpatient ward, likely a combination of a consultant psychiatrist and aqualified MPAC. We have recently appointed a new Chief Medical Officer who iscommitted to creating a supportive environment for staff, ensuring we deliverthe best care for our patients. We are eager to discuss how this role can be tailoredto suit you, with opportunities for additional PAs beyond the standard 11 andoptions for remote working. Main duties of the job We are seeking an inpatient Consultant Psychiatrist for MoorlandView, a 16-bed mixed-gender acute ward in Barnstaple, North Devon. Thisposition has become available due to the previous consultant moving to anotherservice within the trust. Moorland View boasts a well-established multidisciplinary team,including a Clinical Psychologist, Clinical Assistant Psychologist, OccupationalTherapist, Therapy Assistant, Clinical Pharmacist, and Technician, as well asan experienced ward manager. There is access to an Extra Care Area, onsitepatient use gym, art therapy space, and plentiful outside space. Thereare strong connections with the CMHTs, Psychiatric Liaison Service, CrisisResolution Home Treatment Teams, and AMPHs. The ward is co-located with two other wards: Ocean View, an 8-bedintensive inpatient rehabilitation ward, and Meadow View for older adults, bothof which have substantive consultants. Located on the North Devon DistrictHospital site, the wards offer easy access to DGH facilities when needed. Thepost includes a dedicated office and secretarial support. Pleasecontact Victoria Burns interim Clinical Directorfor Urgent and Inpatient Care, for an informal discussion of the role,discussions around developing the post and other opportunitie About us We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do Our values We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader. Job responsibilities Please refer to the fullJob Description and Person specification attached to this advert which willprovide further information on this role. Person Specification Experience Experience of multidisciplinary team working. Wide clinical experience in adult, older adult psychiatry. Experience of audit and an understanding of the principles of clinical governance. Proven commitment to improving the quality of clinical care. Experience in inpatient psychiatry. Evidence of ability to exercise leadership in a multi-disciplinary team. Ability to work collaboratively with other clinical teams. Evidence of new ideas in service delivery. A track record of implementing service initiatives. Management Ability to work collaboratively with colleagues and managers. Awareness of NHS management and funding arrangements. Management training / experience. Experience of involvement in service development. Qualifications MBBS (or equivalent). Registration with the GMC (or eligible to become registered) with a licence to practice. MRCPsych or equivalent qualification. Included on the GMC Specialist Register, or eligible for inclusion, or included within 6 months of CCT. Approved under Section 12(2) of the Mental Health Act 1983. Approved Clinician status. Possess a CCT (or equivalence) in adult psychiatry. Postgraduate qualifications in a relevant field. Has undergone training in educational supervision. Has undergone training in appraisal. Teaching and Supervision Experience of teaching undergraduates and postgraduates. Other evidence of supporting professional development of others. Evidence of additional teaching skills. Experience as a lecturer or supervisor. Experience in Clinical Supervision. Research Ability to interpret published research and to apply research findings to clinical practice. Aptitude for and practical experience of research. Values A team player able to inspire and support staff at all levels of training and across professional disciplines. A commitment to continuing professional development. A commitment to multidisciplinary and multi-agency working. A commitment to respect, inclusiveness and diversity. A track record of team leadership or collaboration with other agencies. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Category: Infrastructure/Cloud Main location: United Kingdom, Scotland - South West, Glasgow Position ID: J Employment Type: Full Time Position Description: Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our Data Centre Technicians are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is in support of data centre operations for CGI based between Glasgow and Edinburgh, Scotland, where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. Your future duties and responsibilities: Your future duties and responsibilities The Data Centre Technician will be responsible for providing technical assistance and overall support to our clients between core business hours Monday Friday 08 00, with regular scheduled overtime. The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre technician is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes. The Data Centre Technician will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites. Required qualifications to be successful in this role: Required qualifications to be successful in this role Essential Experience, Qualifications & Knowledge Installation, decommission, cabling & basic configuration experience and knowledge in order to achieve optimum methods of working Cabling experience and knowledge, in order to achieve optimum methods of working. Installation of rack mount kit including Dell, HP, Veritas, etc. Hardware maintenance swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply. Highly motivated individual, with a positive & pro-active attitude to work. Desirable Experience, Qualifications & Knowledge ITIL v4 ServiceNow Any relevant data centre qualification i.e. CDCTP, CDCDP, etc. Manual handling certificate / experience ISO27001 knowledge, specifically around physical security Skills: Process Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Jul 10, 2025
Full time
Category: Infrastructure/Cloud Main location: United Kingdom, Scotland - South West, Glasgow Position ID: J Employment Type: Full Time Position Description: Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our Data Centre Technicians are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is in support of data centre operations for CGI based between Glasgow and Edinburgh, Scotland, where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. Your future duties and responsibilities: Your future duties and responsibilities The Data Centre Technician will be responsible for providing technical assistance and overall support to our clients between core business hours Monday Friday 08 00, with regular scheduled overtime. The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre technician is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes. The Data Centre Technician will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites. Required qualifications to be successful in this role: Required qualifications to be successful in this role Essential Experience, Qualifications & Knowledge Installation, decommission, cabling & basic configuration experience and knowledge in order to achieve optimum methods of working Cabling experience and knowledge, in order to achieve optimum methods of working. Installation of rack mount kit including Dell, HP, Veritas, etc. Hardware maintenance swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply. Highly motivated individual, with a positive & pro-active attitude to work. Desirable Experience, Qualifications & Knowledge ITIL v4 ServiceNow Any relevant data centre qualification i.e. CDCTP, CDCDP, etc. Manual handling certificate / experience ISO27001 knowledge, specifically around physical security Skills: Process Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Senior Broker Systems Engineer Open GI Calling all people with Open GI Experience This is a fantastic opportunity to Markerstudy Insurance Group who are a growing, thriving company with a huge presence in the insurance space. The role can be largely remote based with occasional travel to either the Peterborough, Manchester or Stoke Offices depending on which you are closest too. Role Purpose: As a Senior Broker Systems Engineer you are responsible for the efficiency and effectiveness of development/configuration and through the delivery processes. Working within squads you will play a key role in setting an example by ensure quality solutions and positive mindset. Role Responsibilities: Undertake development/configuration and delivery of systems at a level appropriate to the role. Specifically focused on the Open GI Core Platform and associated products. Use Open GI frame calculation functions to implement business and regulatory changes into the Open GI Core system, ensuring the best journey for clients and staff. Working alongside other key business functions including Trading, Pricing, Wholesale, Operations, Commercial and Business Optimisation to ensure optimal commercial performance of the platform. Execute unit testing for all development/configuration and contribute to the planning of appropriate testing by the test team. Ensure all production and development / test platforms are robust and secure, with clear auditing of change, in accordance with the Change Management practises. Support the Scrum team in the successful planning and delivery of sprints. Coaching/mentoring Junior and Broker Systems Engineers to ensure the appropriate standards are met within squad working. Create training plans to fit the needs of Broker Systems professionals to enhance knowledge and Skill. Provide 3rd line support for existing Policy Administration Systems within Atlanta. To produce suitable design proposals for all new development in association with the rest of the scrum team in line with the Product Design Authority process (PDA). Ensure all configuration documents are kept up to date inline with our config change procedure for audit trail purposes. Work with Head of Broker Systems, Broker Systems Consultant and Principal Broker Systems Engineers on the delivery of work set as part of the overall strategy for Broker Systems. Deliver new configuration components, documents to the agreed levels of quality and in the agreed timescales to ensure project and other change success. To provide reliable estimates of the effort required to develop new systems and functionality. Follow best practise in development and unit testing of configuration and documents builds to ensure minimal defect count in both None prod and Prod environments. To provide input to the analysis process to avoid re-work and re-specification of systems mid-project. Skills and Experience Required: Essential Experience of the Open GI Core back-office systems. Experience of Open GI enhanced calculation functions including Core toolkit and Scheme Toolkit. Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good Knowledge and experience use of HTML, Velocity, CSS and Microsoft applications. Strong knowledge and experience of technical configuration of a policy administration system(s). A passion for quality and a continuous improvement mindset. Good experience to develop and mentor Broker System professionals. Good awareness of Incident, Problem and change management. Desirable Demonstrates a systematic, disciplined, and analytical approach to problem solving. Good awareness of Cyber / Information / Data Security risks and the potential impact of these to the business. Use of issue management tools such as Jira, Service Now and confluence etc. Experience managing 3rd party suppliers. Benefits Starting with 25 days annual leave (plus bank holidays) Opportunity for a yearly bonus Life Assurance 2x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. If you are interested, please apply with your up-to-date CV or email (url removed) for more information.
Mar 08, 2025
Full time
Senior Broker Systems Engineer Open GI Calling all people with Open GI Experience This is a fantastic opportunity to Markerstudy Insurance Group who are a growing, thriving company with a huge presence in the insurance space. The role can be largely remote based with occasional travel to either the Peterborough, Manchester or Stoke Offices depending on which you are closest too. Role Purpose: As a Senior Broker Systems Engineer you are responsible for the efficiency and effectiveness of development/configuration and through the delivery processes. Working within squads you will play a key role in setting an example by ensure quality solutions and positive mindset. Role Responsibilities: Undertake development/configuration and delivery of systems at a level appropriate to the role. Specifically focused on the Open GI Core Platform and associated products. Use Open GI frame calculation functions to implement business and regulatory changes into the Open GI Core system, ensuring the best journey for clients and staff. Working alongside other key business functions including Trading, Pricing, Wholesale, Operations, Commercial and Business Optimisation to ensure optimal commercial performance of the platform. Execute unit testing for all development/configuration and contribute to the planning of appropriate testing by the test team. Ensure all production and development / test platforms are robust and secure, with clear auditing of change, in accordance with the Change Management practises. Support the Scrum team in the successful planning and delivery of sprints. Coaching/mentoring Junior and Broker Systems Engineers to ensure the appropriate standards are met within squad working. Create training plans to fit the needs of Broker Systems professionals to enhance knowledge and Skill. Provide 3rd line support for existing Policy Administration Systems within Atlanta. To produce suitable design proposals for all new development in association with the rest of the scrum team in line with the Product Design Authority process (PDA). Ensure all configuration documents are kept up to date inline with our config change procedure for audit trail purposes. Work with Head of Broker Systems, Broker Systems Consultant and Principal Broker Systems Engineers on the delivery of work set as part of the overall strategy for Broker Systems. Deliver new configuration components, documents to the agreed levels of quality and in the agreed timescales to ensure project and other change success. To provide reliable estimates of the effort required to develop new systems and functionality. Follow best practise in development and unit testing of configuration and documents builds to ensure minimal defect count in both None prod and Prod environments. To provide input to the analysis process to avoid re-work and re-specification of systems mid-project. Skills and Experience Required: Essential Experience of the Open GI Core back-office systems. Experience of Open GI enhanced calculation functions including Core toolkit and Scheme Toolkit. Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good Knowledge and experience use of HTML, Velocity, CSS and Microsoft applications. Strong knowledge and experience of technical configuration of a policy administration system(s). A passion for quality and a continuous improvement mindset. Good experience to develop and mentor Broker System professionals. Good awareness of Incident, Problem and change management. Desirable Demonstrates a systematic, disciplined, and analytical approach to problem solving. Good awareness of Cyber / Information / Data Security risks and the potential impact of these to the business. Use of issue management tools such as Jira, Service Now and confluence etc. Experience managing 3rd party suppliers. Benefits Starting with 25 days annual leave (plus bank holidays) Opportunity for a yearly bonus Life Assurance 2x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. If you are interested, please apply with your up-to-date CV or email (url removed) for more information.
