Job Description We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Origination and Distribution Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations. What you'll do Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass-through services. Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility. Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting. Field calls, deal with routine maintenance and proactive checks, attend routine fault reports What you'll bring A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Competent knowledge of Microsoft Windows systems, win10/11, server A solid understanding of compressed and uncompressed IP video networks and how to troubleshoot them. E.g 2022-2, 2022-6, 2110. Working Knowledge of Active Directory (Microsoft) Cloud knowledge (AWS / Azure) Fault investigation and Log interrogation Knowledge of broadcast chains and platform A degree or qualification in Broadcast Engineering/Media Technologies/or equivalent The desire to work in a pressurised environment meeting the demands of a live broadcast environment. Ability to resolve complex problems or problems where precedent may not exist Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. Team Overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Team overview Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 06, 2026
Full time
Job Description We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Origination and Distribution Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations. What you'll do Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass-through services. Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility. Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting. Field calls, deal with routine maintenance and proactive checks, attend routine fault reports What you'll bring A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Competent knowledge of Microsoft Windows systems, win10/11, server A solid understanding of compressed and uncompressed IP video networks and how to troubleshoot them. E.g 2022-2, 2022-6, 2110. Working Knowledge of Active Directory (Microsoft) Cloud knowledge (AWS / Azure) Fault investigation and Log interrogation Knowledge of broadcast chains and platform A degree or qualification in Broadcast Engineering/Media Technologies/or equivalent The desire to work in a pressurised environment meeting the demands of a live broadcast environment. Ability to resolve complex problems or problems where precedent may not exist Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. Team Overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Team overview Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Career Opportunities with DaySmart Software Careers At DaySmart Software Current job opportunities are posted here as they become available. Strategic Enterprise Customer Success Manager (TeamUp UK) TeamUp is a leading fitness management platform that empowers studios, gyms, and trainers to deliver world-class group fitness experiences. Trusted by thousands of fitness businesses around the world, TeamUp simplifies day-to-day operations through an intuitive, all-in-one solution. Our Strategic Customer Success Manager (Enterprise) will own relationships with some of our highest-value customers, multi-location franchise accounts, and strategic technical partnerships. You'll be responsible for ensuring long-term satisfaction, driving feature adoption, identifying expansion opportunities, and helping enterprise clients get maximum value from the platform. This role is ideal for someone excited about both relationship management and commercial outcomes - someone who is proactive, strategic, and ready to help shape the future of Enterprise Customer Success at TeamUp. What You'll Be Doing You'll be one of the teammates helping build TeamUp's reputation by delivering truly exceptional customer experiences - not just during onboarding but across the entire lifecycle. Your Schedule: Monday-Friday, 9am-5:30pm UK Occasional weekend and holiday coverage if required Account Management & Relationship Building Serve as the main point of contact for a portfolio of high-value enterprise accounts and partners. Build strong, trust-based relationships that ensure long-term satisfaction and loyalty. Conduct regular check-ins to assess goals, identify risks, and proactively drive success. Upsell, Expansion & Revenue Growth Identify upsell and expansion opportunities by deeply understanding client needs. Work with expansion team and 3rd party vendors to share feedback and customer sentiment. Recommend and position relevant upgrades, features, and add-ons that increase account value. Manage enterprise level contract renewals and price increases Meet and exceed quarterly upsell and revenue targets. Feature Adoption & Platform Engagement Introduce new features and services to enterprise clients through proactive outreach. Encourage product usage and adoption to drive measurable customer outcomes. Monitor account health and usage patterns to ensure strong engagement. Retention & Customer Success Identify churn risks early and develop tailored plans to re-engage and retain accounts. Provide strategic guidance that aligns TeamUp's capabilities with each client's business goals. Recommend enhancements or improvements based on gaps in support or product workflows. Manage ongoing email, chat, and phone communication with clients. Provide timely, effective resolutions to client questions or issues. Collaborate with support or product teams to elevate more complex challenges. Reporting & Insights Track key metrics such as account health, churn risk, product adoption, and upsell pipeline. Provide regular internal reports and insights on customer needs and performance trends. Serve as the internal voice of the customer during product discussions. Cross-Functional Collaboration Partner with product, success, data, and engineering teams to deliver a cohesive customer experience. Share actionable feedback, patterns, and feature ideas internally. Manage and maintain expectations for enterprise level requests and prioritization Contribute to the development of processes that elevate Customer Success across TeamUp. You'll be measured on: Upsell Targets: Convert eligible accounts and meet or exceed revenue goals. Feature Adoption: Increase platform utilization of key features across enterprise clients. Customer Retention: Proactively protect accounts from churn through strategic engagement. Future Growth Potential This role will have a meaningful hand in shaping our Enterprise and Customer Success strategy. As we grow, so will the enterprise portfolio - and this position will be central to building scalable systems, processes, and high-level focus on retention. Who You Are A natural relationship-builder who loves working directly with customers. Motivated by goals, growth, and hitting (or beating!) your targets. Tech-savvy, curious, and comfortable learning new platforms and workflows. An excellent communicator with polished written and verbal skills. Calm, empathetic, and able to navigate complex or challenging customer situations. Organized, reliable, and able to manage your own pipeline and priorities while balancing the needs of the company with the enterprise client requests. Experienced working in a remote environment and collaborating across time zones. Happy to give and receive feedback and always looking for ways to improve the customer experience. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role. 3+ years of experience in the fitness industry is strongly preferred. Proven experience working with enterprise, franchise, or large multi-location accounts. Technical experience working with API documentation and data warehousing Strong upselling and relationship-building skills. Excellent communication skills, written and verbal. Strong critical thinking and problem-solving abilities. Experience troubleshooting technical issues. Analytics experience (dashboards, usage metrics, reporting). Experience using TeamUp is a bonus. Why You'll Love It Here You'll join a friendly, passionate, mission-driven team that believes in supporting both our customers and each other to get the best outcomes. We're remote-first, growth-minded, and always looking for ways to do things better - together. The salary range for this role is £45,000-£50,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Why Work For Us: We're a small team doing very big things - your work will make a huge impact and your voice WILL be heard! We may not all be in the same location, but you wouldn't know it. We are a small, growing company and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp. Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don't always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. We Offer: A great team atmosphere to help you achieve your best work. Full support and training from our team to help you succeed. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.
Apr 06, 2026
Full time
Career Opportunities with DaySmart Software Careers At DaySmart Software Current job opportunities are posted here as they become available. Strategic Enterprise Customer Success Manager (TeamUp UK) TeamUp is a leading fitness management platform that empowers studios, gyms, and trainers to deliver world-class group fitness experiences. Trusted by thousands of fitness businesses around the world, TeamUp simplifies day-to-day operations through an intuitive, all-in-one solution. Our Strategic Customer Success Manager (Enterprise) will own relationships with some of our highest-value customers, multi-location franchise accounts, and strategic technical partnerships. You'll be responsible for ensuring long-term satisfaction, driving feature adoption, identifying expansion opportunities, and helping enterprise clients get maximum value from the platform. This role is ideal for someone excited about both relationship management and commercial outcomes - someone who is proactive, strategic, and ready to help shape the future of Enterprise Customer Success at TeamUp. What You'll Be Doing You'll be one of the teammates helping build TeamUp's reputation by delivering truly exceptional customer experiences - not just during onboarding but across the entire lifecycle. Your Schedule: Monday-Friday, 9am-5:30pm UK Occasional weekend and holiday coverage if required Account Management & Relationship Building Serve as the main point of contact for a portfolio of high-value enterprise accounts and partners. Build strong, trust-based relationships that ensure long-term satisfaction and loyalty. Conduct regular check-ins to assess goals, identify risks, and proactively drive success. Upsell, Expansion & Revenue Growth Identify upsell and expansion opportunities by deeply understanding client needs. Work with expansion team and 3rd party vendors to share feedback and customer sentiment. Recommend and position relevant upgrades, features, and add-ons that increase account value. Manage enterprise level contract renewals and price increases Meet and exceed quarterly upsell and revenue targets. Feature Adoption & Platform Engagement Introduce new features and services to enterprise clients through proactive outreach. Encourage product usage and adoption to drive measurable customer outcomes. Monitor account health and usage patterns to ensure strong engagement. Retention & Customer Success Identify churn risks early and develop tailored plans to re-engage and retain accounts. Provide strategic guidance that aligns TeamUp's capabilities with each client's business goals. Recommend enhancements or improvements based on gaps in support or product workflows. Manage ongoing email, chat, and phone communication with clients. Provide timely, effective resolutions to client questions or issues. Collaborate with support or product teams to elevate more complex challenges. Reporting & Insights Track key metrics such as account health, churn risk, product adoption, and upsell pipeline. Provide regular internal reports and insights on customer needs and performance trends. Serve as the internal voice of the customer during product discussions. Cross-Functional Collaboration Partner with product, success, data, and engineering teams to deliver a cohesive customer experience. Share actionable feedback, patterns, and feature ideas internally. Manage and maintain expectations for enterprise level requests and prioritization Contribute to the development of processes that elevate Customer Success across TeamUp. You'll be measured on: Upsell Targets: Convert eligible accounts and meet or exceed revenue goals. Feature Adoption: Increase platform utilization of key features across enterprise clients. Customer Retention: Proactively protect accounts from churn through strategic engagement. Future Growth Potential This role will have a meaningful hand in shaping our Enterprise and Customer Success strategy. As we grow, so will the enterprise portfolio - and this position will be central to building scalable systems, processes, and high-level focus on retention. Who You Are A natural relationship-builder who loves working directly with customers. Motivated by goals, growth, and hitting (or beating!) your targets. Tech-savvy, curious, and comfortable learning new platforms and workflows. An excellent communicator with polished written and verbal skills. Calm, empathetic, and able to navigate complex or challenging customer situations. Organized, reliable, and able to manage your own pipeline and priorities while balancing the needs of the company with the enterprise client requests. Experienced working in a remote environment and collaborating across time zones. Happy to give and receive feedback and always looking for ways to improve the customer experience. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role. 3+ years of experience in the fitness industry is strongly preferred. Proven experience working with enterprise, franchise, or large multi-location accounts. Technical experience working with API documentation and data warehousing Strong upselling and relationship-building skills. Excellent communication skills, written and verbal. Strong critical thinking and problem-solving abilities. Experience troubleshooting technical issues. Analytics experience (dashboards, usage metrics, reporting). Experience using TeamUp is a bonus. Why You'll Love It Here You'll join a friendly, passionate, mission-driven team that believes in supporting both our customers and each other to get the best outcomes. We're remote-first, growth-minded, and always looking for ways to do things better - together. The salary range for this role is £45,000-£50,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Why Work For Us: We're a small team doing very big things - your work will make a huge impact and your voice WILL be heard! We may not all be in the same location, but you wouldn't know it. We are a small, growing company and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp. Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don't always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. We Offer: A great team atmosphere to help you achieve your best work. Full support and training from our team to help you succeed. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.
Job Description We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Origination and Distribution Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations. What you'll do Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass-through services. Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility. Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting. Field calls, deal with routine maintenance and proactive checks, attend routine fault reports What you'll bring A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Competent knowledge of Microsoft Windows systems, win10/11, server (Apply online only) A solid understanding of compressed and uncompressed IP video networks and how to troubleshoot them. E.g 2022-2, 2022-6, 2110. Working Knowledge of Active Directory (Microsoft) Cloud knowledge (AWS / Azure) Fault investigation and Log interrogation Knowledge of broadcast chains and platform A degree or qualification in Broadcast Engineering/Media Technologies/or equivalent The desire to work in a pressurised environment meeting the demands of a live broadcast environment. Ability to resolve complex problems or problems where precedent may not exist Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. Team Overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Team overview Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 06, 2026
Full time
Job Description We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Origination and Distribution Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations. What you'll do Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass-through services. Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility. Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting. Field calls, deal with routine maintenance and proactive checks, attend routine fault reports What you'll bring A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Competent knowledge of Microsoft Windows systems, win10/11, server (Apply online only) A solid understanding of compressed and uncompressed IP video networks and how to troubleshoot them. E.g 2022-2, 2022-6, 2110. Working Knowledge of Active Directory (Microsoft) Cloud knowledge (AWS / Azure) Fault investigation and Log interrogation Knowledge of broadcast chains and platform A degree or qualification in Broadcast Engineering/Media Technologies/or equivalent The desire to work in a pressurised environment meeting the demands of a live broadcast environment. Ability to resolve complex problems or problems where precedent may not exist Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. Team Overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Team overview Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £, depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands-on technical work. You'll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities Lead, mentor, and support a team of 1st-3rd Line Engineers Conduct regular 1:1s, performance reviews, and personal development planning Act as the primary technical escalation point for challenging or high-priority incidents Oversee day-to-day service desk operations, ensuring SLAs and KPIs are consistently met Drive continuous improvement across processes, documentation, and service delivery Collaborate closely with senior leadership and project teams to support wider business goals Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role Strong technical background, ideally within an MSP or multi-customer environment Ability to manage, motivate, and develop technical staff Excellent troubleshooting skills and confidence handling escalations Strong communication and customer-facing abilities A proactive mindset with a passion for improving service quality Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable. London/Hybrid based. Paying up to £42,000, depending on experience. Must be eligible to work in the UK.
Apr 06, 2026
Full time
Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £, depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands-on technical work. You'll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities Lead, mentor, and support a team of 1st-3rd Line Engineers Conduct regular 1:1s, performance reviews, and personal development planning Act as the primary technical escalation point for challenging or high-priority incidents Oversee day-to-day service desk operations, ensuring SLAs and KPIs are consistently met Drive continuous improvement across processes, documentation, and service delivery Collaborate closely with senior leadership and project teams to support wider business goals Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role Strong technical background, ideally within an MSP or multi-customer environment Ability to manage, motivate, and develop technical staff Excellent troubleshooting skills and confidence handling escalations Strong communication and customer-facing abilities A proactive mindset with a passion for improving service quality Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable. London/Hybrid based. Paying up to £42,000, depending on experience. Must be eligible to work in the UK.
Do you want to work to make Power for Good? We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them. RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally. Our competitive package offers a wide range of benefits and rewards. Job Purpose Reporting to an Operations Manager, the primary responsibility of the role is to lead and deliver O&M services to offshore renewable energy assets. Assets include offshore meteorological masts, wind turbines, offshore transmission assets including onshore and offshore substations, foundations and subsea cables. The Project Manager role is to ensure that these services are delivered safely, on time, within the budget and in accordance with contractual requirements, standards and specifications. Organisational Context You will be the focal point for project delivery and responsible for the planning and delivery of the day to day activities required to provide the agreed services. This is a client facing role and requires regular communication with RES' clients, internal technicians and external contractors. You will work closely with the Offshore and UK&I O&M teams as well as other RES departments including HV Services, HSQE, Technical and Engineering. Key Accountabilities Delivery of operation and maintenance services, including but not limited to: Planning the onshore and offshore scheduled work. Preparing budgets and contract variations, tracking budgets and invoicing. Ensuring all contracted and regulatory requirements are completed, such a statutory inspections as required by the contract. Producing and reviewing Risk Assessments and Method Statements. Procurement of 3rd party services, tools and equipment. Project management (and occasional delivery) of work including: Inspection and planned maintenance of onshore and offshore assets. Reactive maintenance of electrical and mechanical elements. Inspecting and auditing on site activities. Creation of reports to issue to client. Competency and skills to: Project manage planned and reactive offshore activities. Lead an onshore/offshore team in the execution of the work. Plan maintenance services involving difficult access. On-Call: you are expected to participate in a call out rota to provide emergency response outside of normal working hours. Depending on the type of faults, the on call duty may require onshore and/or offshore site visits at short notice. The role also includes the following department responsibilities: Support the production and review of procedures, processes and technical literature. Draft and/or provide inputs into proposals and related cost books. Assist with the management & control of both client owned and Offshore department tools, equipment and PPE. Knowledge Good knowledge of UK Health & Safety legislation. Experience with data logging and communication systems. LV & mechanical fault-finding and analysis. Knowledge of wind turbines and related equipment. Knowledge of balance of plant applicable to offshore wind farms. Knowledge of wind turbines and related equipment. Knowledge of Offshore Transmission assets (OFTO) Knowledge of HV systems. Knowledge of HV safety rules. Awareness of working at height and within a confined space. Skills Excellent attitude to safety. Project Management. Technical capability for the evaluation of complex equipment. Ability to work alone and as part of a team Capable of working offshore and at height. Physically fit, the role will require climbing/transferring to offshore structures. Ability to use Microsoft Office (Outlook, Word and Excel) Experience Experience of working in multidiscipline teams. Experience of the wind industry. Experience offshore working. Experience of transmission systems. Experience working at height (desirable). Qualifications An HND in mechanical or electrical engineering, or equivalent qualification, but background in technical discipline. GWO Training (desirable, however full training will be given) IRATA or rigging qualification (desirable)Hold a full driving licence. At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
Apr 05, 2026
Full time
Do you want to work to make Power for Good? We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them. RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally. Our competitive package offers a wide range of benefits and rewards. Job Purpose Reporting to an Operations Manager, the primary responsibility of the role is to lead and deliver O&M services to offshore renewable energy assets. Assets include offshore meteorological masts, wind turbines, offshore transmission assets including onshore and offshore substations, foundations and subsea cables. The Project Manager role is to ensure that these services are delivered safely, on time, within the budget and in accordance with contractual requirements, standards and specifications. Organisational Context You will be the focal point for project delivery and responsible for the planning and delivery of the day to day activities required to provide the agreed services. This is a client facing role and requires regular communication with RES' clients, internal technicians and external contractors. You will work closely with the Offshore and UK&I O&M teams as well as other RES departments including HV Services, HSQE, Technical and Engineering. Key Accountabilities Delivery of operation and maintenance services, including but not limited to: Planning the onshore and offshore scheduled work. Preparing budgets and contract variations, tracking budgets and invoicing. Ensuring all contracted and regulatory requirements are completed, such a statutory inspections as required by the contract. Producing and reviewing Risk Assessments and Method Statements. Procurement of 3rd party services, tools and equipment. Project management (and occasional delivery) of work including: Inspection and planned maintenance of onshore and offshore assets. Reactive maintenance of electrical and mechanical elements. Inspecting and auditing on site activities. Creation of reports to issue to client. Competency and skills to: Project manage planned and reactive offshore activities. Lead an onshore/offshore team in the execution of the work. Plan maintenance services involving difficult access. On-Call: you are expected to participate in a call out rota to provide emergency response outside of normal working hours. Depending on the type of faults, the on call duty may require onshore and/or offshore site visits at short notice. The role also includes the following department responsibilities: Support the production and review of procedures, processes and technical literature. Draft and/or provide inputs into proposals and related cost books. Assist with the management & control of both client owned and Offshore department tools, equipment and PPE. Knowledge Good knowledge of UK Health & Safety legislation. Experience with data logging and communication systems. LV & mechanical fault-finding and analysis. Knowledge of wind turbines and related equipment. Knowledge of balance of plant applicable to offshore wind farms. Knowledge of wind turbines and related equipment. Knowledge of Offshore Transmission assets (OFTO) Knowledge of HV systems. Knowledge of HV safety rules. Awareness of working at height and within a confined space. Skills Excellent attitude to safety. Project Management. Technical capability for the evaluation of complex equipment. Ability to work alone and as part of a team Capable of working offshore and at height. Physically fit, the role will require climbing/transferring to offshore structures. Ability to use Microsoft Office (Outlook, Word and Excel) Experience Experience of working in multidiscipline teams. Experience of the wind industry. Experience offshore working. Experience of transmission systems. Experience working at height (desirable). Qualifications An HND in mechanical or electrical engineering, or equivalent qualification, but background in technical discipline. GWO Training (desirable, however full training will be given) IRATA or rigging qualification (desirable)Hold a full driving licence. At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asLevel 2IT Engineer. What You'll Be Doing : As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-party suppliers. Responsibilities As our Solus IT Engineer you will: You will be an active member in the Solus Service Desk team, sharing and learning with others across the team. You will provide advanced troubleshooting and problem-solving skills across several areas of IT You'llprioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas. Provide on-call support based on a shift rota, covering P1 incidents 24/7. Raise concerns,risksand cyber incidents to the IT leadership team. Follow internal documentation to ensure consistency. Responsible for escalating issues appropriately and work collaboratively to resolve incidents. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 05, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asLevel 2IT Engineer. What You'll Be Doing : As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-party suppliers. Responsibilities As our Solus IT Engineer you will: You will be an active member in the Solus Service Desk team, sharing and learning with others across the team. You will provide advanced troubleshooting and problem-solving skills across several areas of IT You'llprioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas. Provide on-call support based on a shift rota, covering P1 incidents 24/7. Raise concerns,risksand cyber incidents to the IT leadership team. Follow internal documentation to ensure consistency. Responsible for escalating issues appropriately and work collaboratively to resolve incidents. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Career Opportunities with DaySmart Software Careers At DaySmart Software Current job opportunities are posted here as they become available. Strategic Enterprise Customer Success Manager (TeamUp UK) TeamUp is a leading fitness management platform that empowers studios, gyms, and trainers to deliver world-class group fitness experiences. Trusted by thousands of fitness businesses around the world, TeamUp simplifies day-to-day operations through an intuitive, all-in-one solution. Our Strategic Customer Success Manager (Enterprise) will own relationships with some of our highest-value customers, multi-location franchise accounts, and strategic technical partnerships. You'll be responsible for ensuring long-term satisfaction, driving feature adoption, identifying expansion opportunities, and helping enterprise clients get maximum value from the platform. This role is ideal for someone excited about both relationship management and commercial outcomes - someone who is proactive, strategic, and ready to help shape the future of Enterprise Customer Success at TeamUp. What You'll Be Doing You'll be one of the teammates helping build TeamUp's reputation by delivering truly exceptional customer experiences - not just during onboarding but across the entire lifecycle. Your Schedule: Monday-Friday, 9am-5:30pm UK Occasional weekend and holiday coverage if required Account Management & Relationship Building Serve as the main point of contact for a portfolio of high-value enterprise accounts and partners. Build strong, trust-based relationships that ensure long-term satisfaction and loyalty. Conduct regular check-ins to assess goals, identify risks, and proactively drive success. Upsell, Expansion & Revenue Growth Identify upsell and expansion opportunities by deeply understanding client needs. Work with expansion team and 3rd party vendors to share feedback and customer sentiment. Recommend and position relevant upgrades, features, and add-ons that increase account value. Manage enterprise level contract renewals and price increases Meet and exceed quarterly upsell and revenue targets. Feature Adoption & Platform Engagement Introduce new features and services to enterprise clients through proactive outreach. Encourage product usage and adoption to drive measurable customer outcomes. Monitor account health and usage patterns to ensure strong engagement. Retention & Customer Success Identify churn risks early and develop tailored plans to re-engage and retain accounts. Provide strategic guidance that aligns TeamUp's capabilities with each client's business goals. Recommend enhancements or improvements based on gaps in support or product workflows. Manage ongoing email, chat, and phone communication with clients. Provide timely, effective resolutions to client questions or issues. Collaborate with support or product teams to elevate more complex challenges. Reporting & Insights Track key metrics such as account health, churn risk, product adoption, and upsell pipeline. Provide regular internal reports and insights on customer needs and performance trends. Serve as the internal voice of the customer during product discussions. Cross-Functional Collaboration Partner with product, success, data, and engineering teams to deliver a cohesive customer experience. Share actionable feedback, patterns, and feature ideas internally. Manage and maintain expectations for enterprise level requests and prioritization Contribute to the development of processes that elevate Customer Success across TeamUp. You'll be measured on: Upsell Targets: Convert eligible accounts and meet or exceed revenue goals. Feature Adoption: Increase platform utilization of key features across enterprise clients. Customer Retention: Proactively protect accounts from churn through strategic engagement. Future Growth Potential This role will have a meaningful hand in shaping our Enterprise and Customer Success strategy. As we grow, so will the enterprise portfolio - and this position will be central to building scalable systems, processes, and high-level focus on retention. Who You Are A natural relationship-builder who loves working directly with customers. Motivated by goals, growth, and hitting (or beating!) your targets. Tech-savvy, curious, and comfortable learning new platforms and workflows. An excellent communicator with polished written and verbal skills. Calm, empathetic, and able to navigate complex or challenging customer situations. Organized, reliable, and able to manage your own pipeline and priorities while balancing the needs of the company with the enterprise client requests. Experienced working in a remote environment and collaborating across time zones. Happy to give and receive feedback and always looking for ways to improve the customer experience. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role. 3+ years of experience in the fitness industry is strongly preferred. Proven experience working with enterprise, franchise, or large multi-location accounts. Technical experience working with API documentation and data warehousing Strong upselling and relationship-building skills. Excellent communication skills, written and verbal. Strong critical thinking and problem-solving abilities. Experience troubleshooting technical issues. Analytics experience (dashboards, usage metrics, reporting). Experience using TeamUp is a bonus. Why You'll Love It Here You'll join a friendly, passionate, mission-driven team that believes in supporting both our customers and each other to get the best outcomes. We're remote-first, growth-minded, and always looking for ways to do things better - together. The salary range for this role is £45,000-£50,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Why Work For Us: We're a small team doing very big things - your work will make a huge impact and your voice WILL be heard! We may not all be in the same location, but you wouldn't know it. We are a small, growing company and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp. Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don't always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. We Offer: A great team atmosphere to help you achieve your best work. Full support and training from our team to help you succeed. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.
Apr 05, 2026
Full time
Career Opportunities with DaySmart Software Careers At DaySmart Software Current job opportunities are posted here as they become available. Strategic Enterprise Customer Success Manager (TeamUp UK) TeamUp is a leading fitness management platform that empowers studios, gyms, and trainers to deliver world-class group fitness experiences. Trusted by thousands of fitness businesses around the world, TeamUp simplifies day-to-day operations through an intuitive, all-in-one solution. Our Strategic Customer Success Manager (Enterprise) will own relationships with some of our highest-value customers, multi-location franchise accounts, and strategic technical partnerships. You'll be responsible for ensuring long-term satisfaction, driving feature adoption, identifying expansion opportunities, and helping enterprise clients get maximum value from the platform. This role is ideal for someone excited about both relationship management and commercial outcomes - someone who is proactive, strategic, and ready to help shape the future of Enterprise Customer Success at TeamUp. What You'll Be Doing You'll be one of the teammates helping build TeamUp's reputation by delivering truly exceptional customer experiences - not just during onboarding but across the entire lifecycle. Your Schedule: Monday-Friday, 9am-5:30pm UK Occasional weekend and holiday coverage if required Account Management & Relationship Building Serve as the main point of contact for a portfolio of high-value enterprise accounts and partners. Build strong, trust-based relationships that ensure long-term satisfaction and loyalty. Conduct regular check-ins to assess goals, identify risks, and proactively drive success. Upsell, Expansion & Revenue Growth Identify upsell and expansion opportunities by deeply understanding client needs. Work with expansion team and 3rd party vendors to share feedback and customer sentiment. Recommend and position relevant upgrades, features, and add-ons that increase account value. Manage enterprise level contract renewals and price increases Meet and exceed quarterly upsell and revenue targets. Feature Adoption & Platform Engagement Introduce new features and services to enterprise clients through proactive outreach. Encourage product usage and adoption to drive measurable customer outcomes. Monitor account health and usage patterns to ensure strong engagement. Retention & Customer Success Identify churn risks early and develop tailored plans to re-engage and retain accounts. Provide strategic guidance that aligns TeamUp's capabilities with each client's business goals. Recommend enhancements or improvements based on gaps in support or product workflows. Manage ongoing email, chat, and phone communication with clients. Provide timely, effective resolutions to client questions or issues. Collaborate with support or product teams to elevate more complex challenges. Reporting & Insights Track key metrics such as account health, churn risk, product adoption, and upsell pipeline. Provide regular internal reports and insights on customer needs and performance trends. Serve as the internal voice of the customer during product discussions. Cross-Functional Collaboration Partner with product, success, data, and engineering teams to deliver a cohesive customer experience. Share actionable feedback, patterns, and feature ideas internally. Manage and maintain expectations for enterprise level requests and prioritization Contribute to the development of processes that elevate Customer Success across TeamUp. You'll be measured on: Upsell Targets: Convert eligible accounts and meet or exceed revenue goals. Feature Adoption: Increase platform utilization of key features across enterprise clients. Customer Retention: Proactively protect accounts from churn through strategic engagement. Future Growth Potential This role will have a meaningful hand in shaping our Enterprise and Customer Success strategy. As we grow, so will the enterprise portfolio - and this position will be central to building scalable systems, processes, and high-level focus on retention. Who You Are A natural relationship-builder who loves working directly with customers. Motivated by goals, growth, and hitting (or beating!) your targets. Tech-savvy, curious, and comfortable learning new platforms and workflows. An excellent communicator with polished written and verbal skills. Calm, empathetic, and able to navigate complex or challenging customer situations. Organized, reliable, and able to manage your own pipeline and priorities while balancing the needs of the company with the enterprise client requests. Experienced working in a remote environment and collaborating across time zones. Happy to give and receive feedback and always looking for ways to improve the customer experience. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role. 3+ years of experience in the fitness industry is strongly preferred. Proven experience working with enterprise, franchise, or large multi-location accounts. Technical experience working with API documentation and data warehousing Strong upselling and relationship-building skills. Excellent communication skills, written and verbal. Strong critical thinking and problem-solving abilities. Experience troubleshooting technical issues. Analytics experience (dashboards, usage metrics, reporting). Experience using TeamUp is a bonus. Why You'll Love It Here You'll join a friendly, passionate, mission-driven team that believes in supporting both our customers and each other to get the best outcomes. We're remote-first, growth-minded, and always looking for ways to do things better - together. The salary range for this role is £45,000-£50,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Why Work For Us: We're a small team doing very big things - your work will make a huge impact and your voice WILL be heard! We may not all be in the same location, but you wouldn't know it. We are a small, growing company and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp. Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don't always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. We Offer: A great team atmosphere to help you achieve your best work. Full support and training from our team to help you succeed. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 04, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Job Type Fixed Term (Fixed Term) Closing Date 04/04/2026Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better.As a Data Quality Assurance Analyst, you'll play a key role in ensuring the accuracy, reliability and integrity of the data that underpins our business. Working at the heart of the Data Migration project, you'll help shape how information flows across our organisation -supporting better decision making, smoother processes and a stronger data foundation for the future. You'll work closely with colleagues across data, business analysis, engineering and project delivery, validating datasets, improving data standards and ensuring that what we deliver is accurate, complete and trusted. Whether you're testing migrated data, analysing patterns, resolving issues or supporting downstream reporting, your work will directly enhance our data quality and overall employee and customer experience. Type Fixed-term contract until 31/12/2026 Location Leeds or London Salary National: £51,907- £57,100 London: £56,060- £61,700 Key Responsibilities Data Testing & Validation Conduct detailed validation of client, advice and product datasets, including structured records and unstructured content (e.g., documents, notes, attachments). Execute test cases for each stage of the migration lifecycle: extraction, staging, transformation, loading and post load validation. Perform reconciliation between source data and target data, ensuring completeness, accuracy and referential integrity. Validate iterative mock migration cycles and identify patterns, data gaps, mapping discrepancies and transformation issues. Support the triage, documentation and resolution of data defects in collaboration with data migration and engineering teams. Maintain detailed test evidence, defect logs, and validation reports. Downstream System Testing Validate data ingestion into downstream platforms including the data lakehouse, data warehouse and reporting systems. Ensure schema adherence, metadata accuracy, lineage integrity and transformation rule correctness in downstream datasets. Test dashboards, MI reports and regulatory outputs to ensure that reported values reflect migrated data accurately. Support regression testing where changes are made to pipelines, mappings or transformation rules. Data Quality Assurance Perform exploratory data profiling to identify abnormalities, missing values, duplicate records and data format issues. Support the execution of data cleansing, enrichment and transformation checks. Validate business rules, logic and mappings defined by the Data Migration Analysts and business SMEs. Monitor data quality throughout migration cycles and contribute to improving data standards and quality controls. Migration & Cutover Support Assist in validating data quality during cutover rehearsals, data freeze periods and post go live verification. Contribute to defining and applying entry and exit criteria for migration testing cycles. Support hypercare activities by validating live data defects, reconciling issues and confirming fixes. Qualifications & Skills Relevant experience in data testing, QA, data validation or similar roles. Strong SQL skills and experience analysing data across databases, data lakes or data warehouses. Experience validating both structured and unstructured datasets. Understanding of data migration, ETL/ELT processes, data mapping and data lineage. Experience working with 3rd party vendors is advantageous. Experience working in financial services or financial advice environments is desirable. Knowledge of data quality principles, GDPR, and data governance practices. Strong analytical skills with excellent attention to detail. Experience with test and documentation management tools such as Jira, Xray and Confluence. Excellent communication skills and an ability to translate technical findings for business audiences.We understand not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.This job vacancy may close earlier than the advertised date if a suitable candidate is found. We encourage interested applicants to submit their applications as soon as possible. Some fantastic benefits SPW colleagues enjoy: Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days. Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening. Company Pension Contribution: A matched pension contribution of up to 15% of your base pay. Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support. Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months' service) Financial Advice : Access to free financial advice to help secure your financial future.To find out more, please visit We support flexible working: At SPW, we know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way. We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required. You belong here: At SPW, we embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.Schroders Personal Wealth operates under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role."It's great that you have clicked this far. What we are building at SPW has clearly caught your attention and you're interested in working with us to change lives through providing more financial advice to more clients. If you need more insight about what it's like to work here, check out our careers page onIf you are ready to explore our vacancies further, get scrolling! The 'Search for Jobs' page shows you all our current roles, each providing an opportunity to develop your career in an organisation that, through innovative products and technology and a clear client focus, has set its sights on being at the forefront of the Wealth Management market.If there is no suitable role for you now, keep checking in. New roles come live all the time and they don't always stick around for long!"
Apr 03, 2026
Full time
Job Type Fixed Term (Fixed Term) Closing Date 04/04/2026Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better.As a Data Quality Assurance Analyst, you'll play a key role in ensuring the accuracy, reliability and integrity of the data that underpins our business. Working at the heart of the Data Migration project, you'll help shape how information flows across our organisation -supporting better decision making, smoother processes and a stronger data foundation for the future. You'll work closely with colleagues across data, business analysis, engineering and project delivery, validating datasets, improving data standards and ensuring that what we deliver is accurate, complete and trusted. Whether you're testing migrated data, analysing patterns, resolving issues or supporting downstream reporting, your work will directly enhance our data quality and overall employee and customer experience. Type Fixed-term contract until 31/12/2026 Location Leeds or London Salary National: £51,907- £57,100 London: £56,060- £61,700 Key Responsibilities Data Testing & Validation Conduct detailed validation of client, advice and product datasets, including structured records and unstructured content (e.g., documents, notes, attachments). Execute test cases for each stage of the migration lifecycle: extraction, staging, transformation, loading and post load validation. Perform reconciliation between source data and target data, ensuring completeness, accuracy and referential integrity. Validate iterative mock migration cycles and identify patterns, data gaps, mapping discrepancies and transformation issues. Support the triage, documentation and resolution of data defects in collaboration with data migration and engineering teams. Maintain detailed test evidence, defect logs, and validation reports. Downstream System Testing Validate data ingestion into downstream platforms including the data lakehouse, data warehouse and reporting systems. Ensure schema adherence, metadata accuracy, lineage integrity and transformation rule correctness in downstream datasets. Test dashboards, MI reports and regulatory outputs to ensure that reported values reflect migrated data accurately. Support regression testing where changes are made to pipelines, mappings or transformation rules. Data Quality Assurance Perform exploratory data profiling to identify abnormalities, missing values, duplicate records and data format issues. Support the execution of data cleansing, enrichment and transformation checks. Validate business rules, logic and mappings defined by the Data Migration Analysts and business SMEs. Monitor data quality throughout migration cycles and contribute to improving data standards and quality controls. Migration & Cutover Support Assist in validating data quality during cutover rehearsals, data freeze periods and post go live verification. Contribute to defining and applying entry and exit criteria for migration testing cycles. Support hypercare activities by validating live data defects, reconciling issues and confirming fixes. Qualifications & Skills Relevant experience in data testing, QA, data validation or similar roles. Strong SQL skills and experience analysing data across databases, data lakes or data warehouses. Experience validating both structured and unstructured datasets. Understanding of data migration, ETL/ELT processes, data mapping and data lineage. Experience working with 3rd party vendors is advantageous. Experience working in financial services or financial advice environments is desirable. Knowledge of data quality principles, GDPR, and data governance practices. Strong analytical skills with excellent attention to detail. Experience with test and documentation management tools such as Jira, Xray and Confluence. Excellent communication skills and an ability to translate technical findings for business audiences.We understand not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.This job vacancy may close earlier than the advertised date if a suitable candidate is found. We encourage interested applicants to submit their applications as soon as possible. Some fantastic benefits SPW colleagues enjoy: Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days. Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening. Company Pension Contribution: A matched pension contribution of up to 15% of your base pay. Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support. Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months' service) Financial Advice : Access to free financial advice to help secure your financial future.To find out more, please visit We support flexible working: At SPW, we know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way. We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required. You belong here: At SPW, we embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.Schroders Personal Wealth operates under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role."It's great that you have clicked this far. What we are building at SPW has clearly caught your attention and you're interested in working with us to change lives through providing more financial advice to more clients. If you need more insight about what it's like to work here, check out our careers page onIf you are ready to explore our vacancies further, get scrolling! The 'Search for Jobs' page shows you all our current roles, each providing an opportunity to develop your career in an organisation that, through innovative products and technology and a clear client focus, has set its sights on being at the forefront of the Wealth Management market.If there is no suitable role for you now, keep checking in. New roles come live all the time and they don't always stick around for long!"
. Who we are What you will do Working as part of a multi-disciplinary team with firmware, hardware & quality assurance engineers, and with 3rd party companies, you will develop, enhance and test a wide range of Illustra IP cameras. Reporting to the Illustra Firmware manager, you will support the team in hitting time to market and quality milestones; allowing the Illustra team to successfully meet revenue targets. How you will do it What we look for Required Qualifications Ability to work from the Belfast office minimum three days a week 3+ years of experience in software development in C/C++ in an Embedded Linux system. Applicants must be have Computer Science, Software Engineering, Electronics and Software, or similar degree with software component. Experience should include some of the following: UDP/IP, TCP/IP, Linux Kernel knowledge, Multi-process and Multi-threading, Asynchronous programming, Relational Databases, Open Source Software Integration and Software Security Mechanisms. Experience of developing within an Agile framework. Excellent diagnostic and troubleshooting skills. Methodical and accurate. Strong organizational skills and ability to multitask. Evidence of mentoring/coaching software team members. Excellent written and verbal communications and interpersonal skills Preferred Qualifications Experience with multiple processor families (e.g. x86, ARM, MSP430). Experience with hardware debugging tools (e.g. JTAG debuggers). Experience with scripting languages (e.g. Node.js, JS, Python, Bash, Perl). Experience with automated build systems (e.g. Jenkins). Experience with using network analysis tools (e.g. Wireshark). Experience of video streaming technologies AI - ability to leverage AI tools to aid rapid software development Experience in ONVIF standards Controls' Belfast centre drives innovation in smart, integrated security, bringing together advanced video, access control, and perimeter technologies. Our Illustra range of intelligent IP cameras delivers crisp high definition imaging, built in AI analytics, low light performance, and strong cybersecurity-providing scalable, future ready video solutions for any environment. The Illustra brand has been growing year on year, consistently meeting aggressive targets from the business by expanding the portfolio into new and innovative technologies that solve real world problems for customers. Currently we are looking for a Firmware Engineer to join our team. Design, develop, test and maintain software. Develop technical documentation in-line with industry best practices. Interface with other functions with the business to ensure the timely delivery of high quality products. Adhere to development processes including design reviews, code reviews and coding guidelines. Act as an enthusiastic and motivated member of the product development team. Maintain knowledge of new technologies in the field of security systems.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Apr 03, 2026
Full time
. Who we are What you will do Working as part of a multi-disciplinary team with firmware, hardware & quality assurance engineers, and with 3rd party companies, you will develop, enhance and test a wide range of Illustra IP cameras. Reporting to the Illustra Firmware manager, you will support the team in hitting time to market and quality milestones; allowing the Illustra team to successfully meet revenue targets. How you will do it What we look for Required Qualifications Ability to work from the Belfast office minimum three days a week 3+ years of experience in software development in C/C++ in an Embedded Linux system. Applicants must be have Computer Science, Software Engineering, Electronics and Software, or similar degree with software component. Experience should include some of the following: UDP/IP, TCP/IP, Linux Kernel knowledge, Multi-process and Multi-threading, Asynchronous programming, Relational Databases, Open Source Software Integration and Software Security Mechanisms. Experience of developing within an Agile framework. Excellent diagnostic and troubleshooting skills. Methodical and accurate. Strong organizational skills and ability to multitask. Evidence of mentoring/coaching software team members. Excellent written and verbal communications and interpersonal skills Preferred Qualifications Experience with multiple processor families (e.g. x86, ARM, MSP430). Experience with hardware debugging tools (e.g. JTAG debuggers). Experience with scripting languages (e.g. Node.js, JS, Python, Bash, Perl). Experience with automated build systems (e.g. Jenkins). Experience with using network analysis tools (e.g. Wireshark). Experience of video streaming technologies AI - ability to leverage AI tools to aid rapid software development Experience in ONVIF standards Controls' Belfast centre drives innovation in smart, integrated security, bringing together advanced video, access control, and perimeter technologies. Our Illustra range of intelligent IP cameras delivers crisp high definition imaging, built in AI analytics, low light performance, and strong cybersecurity-providing scalable, future ready video solutions for any environment. The Illustra brand has been growing year on year, consistently meeting aggressive targets from the business by expanding the portfolio into new and innovative technologies that solve real world problems for customers. Currently we are looking for a Firmware Engineer to join our team. Design, develop, test and maintain software. Develop technical documentation in-line with industry best practices. Interface with other functions with the business to ensure the timely delivery of high quality products. Adhere to development processes including design reviews, code reviews and coding guidelines. Act as an enthusiastic and motivated member of the product development team. Maintain knowledge of new technologies in the field of security systems.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Overview Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! About the role We are seeking a Senior Software Engineer to work closely with peers across engineering, product, design and leadership to build high-quality products and features for the Deputy platform, delivering services to millions of users and businesses ranging from small and medium organisations to enterprise customers. This role can be worked predominantly remotely, however, you must be able to attend the office when required and support site visits as part of the role. Working independently to solve complex, highly ambiguous customer facing problems. Scope, specify, design, implement and deliver software solutions, applying modern industry best practices to deliver resilient, high performance, high-quality, and scalable systems and applications. Own the quality of your work by thoroughly testing your solutions, including writing automated tests. Collaborate with the engineering and cross-functional stakeholders to determine requirements and deliver complex problems. Write simple, efficient, self-documented modular high-quality code that follows best practices. Investigate debug and solve issues within a bounded context. Provide coaching to junior team members across the entire SDLC. Engage in technical discussion of solutions and process improvement through documentation, design reviews, pair programming, code review and technology discussions About you You are a skilful engineer with high standards and a passion for quality backed by 3+ years of related work experience. You are customer obsessed, always working to deliver solutions that give the best possible experience for customers. You show a bias for action, and have a demonstrated track record of delivering high quality, scalable, and fault tolerant software systems. You have strong computer science fundamentals: algorithms and data structures. You are programming language agnostic, but have some experience in Golang, PHP, Javascript. You have expertise in API design (REST & RPC) and its frameworks. Including using protobuf, gRPC, OpenAPI Experience with building service oriented architecture, microservices, and modern techniques and tools around it. Including using Docker, ECS, Lambda, SQS, Kinesis, etc Experience in a few persistence, storage and caching mechanisms. Including MySQL, Redis, DynamoDB, S3, etc You have experience embedding 3rd party software solutions into other platforms, providing a seamless experience for users. You build systems that include appropriate monitoring and observability; employing modern best practices for fault tolerance including but not Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Apr 03, 2026
Full time
Overview Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! About the role We are seeking a Senior Software Engineer to work closely with peers across engineering, product, design and leadership to build high-quality products and features for the Deputy platform, delivering services to millions of users and businesses ranging from small and medium organisations to enterprise customers. This role can be worked predominantly remotely, however, you must be able to attend the office when required and support site visits as part of the role. Working independently to solve complex, highly ambiguous customer facing problems. Scope, specify, design, implement and deliver software solutions, applying modern industry best practices to deliver resilient, high performance, high-quality, and scalable systems and applications. Own the quality of your work by thoroughly testing your solutions, including writing automated tests. Collaborate with the engineering and cross-functional stakeholders to determine requirements and deliver complex problems. Write simple, efficient, self-documented modular high-quality code that follows best practices. Investigate debug and solve issues within a bounded context. Provide coaching to junior team members across the entire SDLC. Engage in technical discussion of solutions and process improvement through documentation, design reviews, pair programming, code review and technology discussions About you You are a skilful engineer with high standards and a passion for quality backed by 3+ years of related work experience. You are customer obsessed, always working to deliver solutions that give the best possible experience for customers. You show a bias for action, and have a demonstrated track record of delivering high quality, scalable, and fault tolerant software systems. You have strong computer science fundamentals: algorithms and data structures. You are programming language agnostic, but have some experience in Golang, PHP, Javascript. You have expertise in API design (REST & RPC) and its frameworks. Including using protobuf, gRPC, OpenAPI Experience with building service oriented architecture, microservices, and modern techniques and tools around it. Including using Docker, ECS, Lambda, SQS, Kinesis, etc Experience in a few persistence, storage and caching mechanisms. Including MySQL, Redis, DynamoDB, S3, etc You have experience embedding 3rd party software solutions into other platforms, providing a seamless experience for users. You build systems that include appropriate monitoring and observability; employing modern best practices for fault tolerance including but not Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Role Title: Security Architect Duration: contract to run until 30/09/2026 Location: London or Southampton hybrid working 3 days per week onsite Rate: up to £496.80 p/d Umbrella inside IR35 Role purpose / summary Architecture & Design: Develop secure architectures and reference patterns across cloud, infrastructure, applications, and data platforms. Ensure alignment with business goals, risk appetite, and regulatory requirements. Solution Delivery: Provide architectural guidance during project lifecycle (HLD/LLD), review designs, and ensure solutions meet security requirements. Risk & Threat Management: Conduct threat modelling, assess vulnerabilities, and ensure appropriate mitigating controls are designed and implemented. Governance & Standards: Define and maintain security policies, standards, and guardrails. Ensure adherence to architectural principles and regulatory obligations (e.g., GDPR, FCA). Collaboration: Partner with engineering, cloud, network, IAM, and operational teams to embed secure by design principles and resolve architecture level issues. Security Tooling & Controls: Evaluate and guide the adoption of security technologies including IAM, encryption, network security, detection/response, and cloud-native controls. Incident Support: Provide architectural expertise during incidents, investigations, and post incident reviews. Continuous Improvement: Monitor emerging threats, technologies, and patterns to enhance the organisation's security posture. Required Skills & Experience 5+ years in security architecture or security engineering roles. Strong understanding of security protocols, authentication/authorization models, encryption, identity management, and cloud security patterns. Experience producing high quality architecture documentation (HLD/LLD, patterns, data flows). Hands on understanding of cloud environments (Azure/AWS/GCP), networks, applications, and data protection. Familiarity with threat modelling, risk assessment, and regulatory compliance. Excellent communication skills, able to explain complex security topics to technical and non-technical audiences. Technical standards, security patterns, baseline security configurations Cloud first (ideally Azure) environments, strong identity and data security understanding Cloud policy definition to support 'policy as code' implementations 3rd party connectivity, material outsourcing and integrated SaaS environments Threat and risk-led security (e.g. Mitre Attack) DevSecOps Control maturity assessments, control mapping Preferred Qualifications Certifications such as CISSP, CISM, SABSA, AWS/Azure Security, or Cybersecurity Architect Expert. Experience in financial services or other regulated industries. Knowledge of DevSecOps, API security, and secure software delivery. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Apr 02, 2026
Full time
Role Title: Security Architect Duration: contract to run until 30/09/2026 Location: London or Southampton hybrid working 3 days per week onsite Rate: up to £496.80 p/d Umbrella inside IR35 Role purpose / summary Architecture & Design: Develop secure architectures and reference patterns across cloud, infrastructure, applications, and data platforms. Ensure alignment with business goals, risk appetite, and regulatory requirements. Solution Delivery: Provide architectural guidance during project lifecycle (HLD/LLD), review designs, and ensure solutions meet security requirements. Risk & Threat Management: Conduct threat modelling, assess vulnerabilities, and ensure appropriate mitigating controls are designed and implemented. Governance & Standards: Define and maintain security policies, standards, and guardrails. Ensure adherence to architectural principles and regulatory obligations (e.g., GDPR, FCA). Collaboration: Partner with engineering, cloud, network, IAM, and operational teams to embed secure by design principles and resolve architecture level issues. Security Tooling & Controls: Evaluate and guide the adoption of security technologies including IAM, encryption, network security, detection/response, and cloud-native controls. Incident Support: Provide architectural expertise during incidents, investigations, and post incident reviews. Continuous Improvement: Monitor emerging threats, technologies, and patterns to enhance the organisation's security posture. Required Skills & Experience 5+ years in security architecture or security engineering roles. Strong understanding of security protocols, authentication/authorization models, encryption, identity management, and cloud security patterns. Experience producing high quality architecture documentation (HLD/LLD, patterns, data flows). Hands on understanding of cloud environments (Azure/AWS/GCP), networks, applications, and data protection. Familiarity with threat modelling, risk assessment, and regulatory compliance. Excellent communication skills, able to explain complex security topics to technical and non-technical audiences. Technical standards, security patterns, baseline security configurations Cloud first (ideally Azure) environments, strong identity and data security understanding Cloud policy definition to support 'policy as code' implementations 3rd party connectivity, material outsourcing and integrated SaaS environments Threat and risk-led security (e.g. Mitre Attack) DevSecOps Control maturity assessments, control mapping Preferred Qualifications Certifications such as CISSP, CISM, SABSA, AWS/Azure Security, or Cybersecurity Architect Expert. Experience in financial services or other regulated industries. Knowledge of DevSecOps, API security, and secure software delivery. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Provide day to day support of desktop applications and IT systems across all our UK sites, primarily based in Sandy, Bedfordshire. The ideal candidate will have good communication skills and be customer focussed. This role is the only IT engineer based at Sandy, so daily tasks will be highly varied from deskside and basic 3rd Line Support to project work. As such you will be given the opportunity to develop your IT skills and knowledge in a hands on environment, across a wide range of technologies, supported by your colleagues in the wider team. Experience, knowledge and qualification Ability to troubleshoot Microsoft desktop operating systems Experience in troubleshooting Microsoft Office applications particularly Outlook, Word and Excel Ability to diagnose and resolve networked devices Highly knowledgeable in Office365 admin and management For a full job description please contact us for further information. Flamingo Horticulture offer a competitive benefit and reward package to include: 33 days holiday Health cash plan Workplace Pension Free onsite parking Life Assurance Annual employee event Retail discounts and much more Please submit your application along with your CV to apply for this role today Vacancy location Location
Apr 02, 2026
Full time
Provide day to day support of desktop applications and IT systems across all our UK sites, primarily based in Sandy, Bedfordshire. The ideal candidate will have good communication skills and be customer focussed. This role is the only IT engineer based at Sandy, so daily tasks will be highly varied from deskside and basic 3rd Line Support to project work. As such you will be given the opportunity to develop your IT skills and knowledge in a hands on environment, across a wide range of technologies, supported by your colleagues in the wider team. Experience, knowledge and qualification Ability to troubleshoot Microsoft desktop operating systems Experience in troubleshooting Microsoft Office applications particularly Outlook, Word and Excel Ability to diagnose and resolve networked devices Highly knowledgeable in Office365 admin and management For a full job description please contact us for further information. Flamingo Horticulture offer a competitive benefit and reward package to include: 33 days holiday Health cash plan Workplace Pension Free onsite parking Life Assurance Annual employee event Retail discounts and much more Please submit your application along with your CV to apply for this role today Vacancy location Location
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Apr 02, 2026
Full time
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Apr 02, 2026
Full time
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Apr 02, 2026
Full time
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
Apr 02, 2026
Full time
Opportunity: Apprentice Workshop Engineer Contract:4 Year Apprenticeship Salary: £18,000 in Year 1, wages will increase on a yearly basis providing all targets are achieved The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. Our 4-year apprentice engineer training programme offers them the chance to become a fully qualified 'Lift Truck and Powered Access engineering technician'. As part of the team, Briggs Equipment Engineers diagnose faults, carry out servicing, and repair mechanical, electrical, and hydraulic systems across a diverse and expanding range of Materials Handling Equipment. What will you be doing as an Engineer Apprentice: Years 1 to 3 you will complete the 3-year apprenticeship qualification: Level 3 Lift Truck and Powered Access engineering technician standard. Qualification will be completed at F-TEC Engineering Training in Swindon, England. You will gain on-the job experience, starting with shadowing your mentor and other Engineers, progressing to performing tasks under supervision, then alongside qualified Engineers where your work will be checked and signed off. Year 4 is an 'Improver' year, where once you have achieved your apprenticeship qualification you will gain independent on-the-job practical experience, and undertake further internal training, to make the transition to become a fully qualified Engineer upon successful completion of the programme. Work will be carried out on customer's premises and at Briggs Equipment Group workshop locations within your specified region. Upon successful completion of the 4-year programme and subject to satisfactory performance, you will be considered for a permanent contract as a fully qualified Engineer with starting salary expectations c.£30k+ dependent on location. We encourage internal progression, and Briggs' colleagues in roles including Regional Engineering Director, Regional Engineering Business Manager, Engineering Manager, Technical Trainer and Master Technician, all started their careers as apprentices. What qualifications, skills and personal qualities you will need for this role: Enthusiasm for all aspects of engineering, including mechanical, electrical, hydraulic - i.e., hobbies related to maintenance/repair, work or voluntary experience, topics studied at school/college Basic knowledge of the principles of health and safety Basic IT skills i.e., email, websites, text documents Ability to work independently on apprenticeship tasks, organise and prioritise workload, and deliver results within deadlines, even in high pressure situations. Clear, polite and professional, verbal and written communication skills, to work effectively with mentor, line manager, customers and other members of the Briggs' Equipment Group teams Understanding of the principles of good customer service Ability to follow instructions and problem solve Willingness to learn, adapt and a consistent positive attitude is key to success Comfortable working outdoors in inclement weather conditions Comfortable completing both manual labour and administrative tasks It is the responsibility of the apprentice to make their own way to and from their place of work. You must be available to attend assessment centre between 1st June and 5th June 2026. The qualification will be completed at F-TEC Engineering Training in Swindon, England. What you can expect from us: Company uniform and PPE Brand new stocked toolbox Paid travel expenses for attending training Briggs Boost benefit scheme, offering discounts for purchases from high street stores In addition to your apprenticeship, you will receive extensive training through Briggs Academy and OEM partners, and the opportunity to attend an outward bound experience 25 days holiday + bank holiday Contributory pension scheme 3rd year Apprentices who have a valid full driving licence and successfully complete Briggs' driver training, may be eligible to be issued with a Company van (for field based roles). Paycare medical reimbursement scheme & eye care vouchers upon successful completion of probation period What's next If you are interested in becoming an Engineer Apprentice with the Briggs Group, please click the apply now button and complete the short online application form. We expect to receive a high volume of applications for our apprentice programmes. If you have not heard from us by 29th May 2026, unfortunately your application has not been progressed to the next stage. Reasonable adjustments. The Briggs Equipment Group is fully committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Please let us know if you require any reasonable adjustments or support within the application process, or if you need any job information in a different format (like large print or braille), by contacting the Recruitment team at . If you may require any reasonable adjustments at the assessment centre and interview stages of the selection process, you will have an opportunity to discuss this with us when we invite you to the next stages of the process.
£40,000 to £45,000 per year, + Excellent Benefits + Training Package + Career Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job Senior IT Engineer (3rd Line) This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure. The role: We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work from home flexibility. This is a hands on role that combines technical depth with client facing responsibilities. What You'll Be Doing Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently Continuous Improvement: Contributing to internal processes, standards, and security posture improvements Out-of Hours Support: Participating in our on call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called) Essential Requirements Technical Skills You must have demonstrable experience in the following areas: Microsoft 365 & Azure: Administration, troubleshooting, and solution design Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure Firewalls: Configuration and management of both hardware and software firewalls Server Infrastructure: Windows Server management, troubleshooting, and optimisation Problem Solving: Proven ability to diagnose and resolve complex, multi layered technical issues Certifications At least one Microsoft Expert level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent) Professional Attributes Strong communication skills with both technical and non technical audiences Comfortable working independently and making technical decisions Pragmatic approach to problem solving-knowing when to leverage external resources or vendor support Willing to travel to client sites across North West, North Wales and surrounding regions Full UK driving licence What We're Looking For The ideal candidate is someone who: Enjoys the variety of working across different technologies and client environments Takes pride in solving challenging problems that others can't Values continuous learning and staying current with evolving technologies Understands that great IT support is as much about communication as it is technical skill Thrives in a collaborative team environment while being comfortable working autonomously Professional Development We're committed to developing our engineers' skills: Full certification support: We provide all training materials and pay for exam fees Performance bonuses: Additional rewards for completing agreed certifications Career growth: As a growing company, we create opportunities for those who help us expand Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications Network certification Cybersecurity specializations What We Offer Compensation & Benefits Pension: 5% employer contribution Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days) Mileage: 45p per mile when using your own vehicle (company vans available) Certification bonuses: Rewards for completing agreed qualifications Training budget: All exam fees and learning materials covered Work Environment Predominantly office/site based with occasional WFH flexibility Collaborative team of 20 engineers across all support tiers Modern tooling and equipment provided On call rota: 1 week in 8 (rare need) Career Progression You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing-and those who contribute to that growth will find opportunities to progress. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business.
Apr 02, 2026
Full time
£40,000 to £45,000 per year, + Excellent Benefits + Training Package + Career Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job Senior IT Engineer (3rd Line) This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure. The role: We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work from home flexibility. This is a hands on role that combines technical depth with client facing responsibilities. What You'll Be Doing Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently Continuous Improvement: Contributing to internal processes, standards, and security posture improvements Out-of Hours Support: Participating in our on call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called) Essential Requirements Technical Skills You must have demonstrable experience in the following areas: Microsoft 365 & Azure: Administration, troubleshooting, and solution design Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure Firewalls: Configuration and management of both hardware and software firewalls Server Infrastructure: Windows Server management, troubleshooting, and optimisation Problem Solving: Proven ability to diagnose and resolve complex, multi layered technical issues Certifications At least one Microsoft Expert level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent) Professional Attributes Strong communication skills with both technical and non technical audiences Comfortable working independently and making technical decisions Pragmatic approach to problem solving-knowing when to leverage external resources or vendor support Willing to travel to client sites across North West, North Wales and surrounding regions Full UK driving licence What We're Looking For The ideal candidate is someone who: Enjoys the variety of working across different technologies and client environments Takes pride in solving challenging problems that others can't Values continuous learning and staying current with evolving technologies Understands that great IT support is as much about communication as it is technical skill Thrives in a collaborative team environment while being comfortable working autonomously Professional Development We're committed to developing our engineers' skills: Full certification support: We provide all training materials and pay for exam fees Performance bonuses: Additional rewards for completing agreed certifications Career growth: As a growing company, we create opportunities for those who help us expand Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications Network certification Cybersecurity specializations What We Offer Compensation & Benefits Pension: 5% employer contribution Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days) Mileage: 45p per mile when using your own vehicle (company vans available) Certification bonuses: Rewards for completing agreed qualifications Training budget: All exam fees and learning materials covered Work Environment Predominantly office/site based with occasional WFH flexibility Collaborative team of 20 engineers across all support tiers Modern tooling and equipment provided On call rota: 1 week in 8 (rare need) Career Progression You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing-and those who contribute to that growth will find opportunities to progress. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business.
A dynamic IT service provider in Chester seeks a Senior IT Engineer to join their 3rd Line support team. The role involves diagnosing complex issues and acting as an escalation point, along with designing solutions for clients. Candidates should have strong skills in Microsoft 365, networking, and firewalls. The position offers competitive pay, excellent benefits including a pension and learning opportunities, along with a collaborative work environment. The ideal candidate is proactive and values communication in IT support.
Apr 02, 2026
Full time
A dynamic IT service provider in Chester seeks a Senior IT Engineer to join their 3rd Line support team. The role involves diagnosing complex issues and acting as an escalation point, along with designing solutions for clients. Candidates should have strong skills in Microsoft 365, networking, and firewalls. The position offers competitive pay, excellent benefits including a pension and learning opportunities, along with a collaborative work environment. The ideal candidate is proactive and values communication in IT support.
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Apr 02, 2026
Full time
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
