Oscar Associates (UK) Limited
Stoke-on-trent, Staffordshire
3rd Line Support Engineer Stoke-on-Trent £40,000-£50,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services click apply for full job details
May 11, 2026
Full time
3rd Line Support Engineer Stoke-on-Trent £40,000-£50,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services click apply for full job details
Job Title: DV Cleared 3rd Line Engineer / Team Leader Location: Basingstoke Duration: 6 months with possible extension Rate: Up to 575 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Are you a reliable professional eager to make a real impact? Our client, a reputable organisation supporting high-profile government systems, is hiring a DV Cleared 3rd Line Engineer / Team Leader to join their team in Basingstoke. What you'll be doing: Lead and support a team of 2nd Line Engineers, providing technical guidance and coaching. Assist high-profile user communities via incident logging and resolution. Support and maintain legacy infrastructure, including Windows Server, VMware, and network technologies. Handle technical escalations and contribute to continuous improvement. Participate in shift work as needed to ensure system availability and security. What you'll bring: Strong experience with VMware, Windows Server 2019/2022, Active Directory, GPO, DNS, and user account management. Knowledge of network technologies such as Juniper and monitoring tools. Proven leadership skills with the ability to support and mentor team members. Excellent problem-solving, analytical, and customer-focused communication skills. Flexibility to work shifts and adapt to evolving technical environments. DV security clearance is essential. If you're ready to contribute to critical government systems and thrive in a collaborative environment, we want to hear from you. Apply now to join a team where your skills will truly make a difference!
May 10, 2026
Contractor
Job Title: DV Cleared 3rd Line Engineer / Team Leader Location: Basingstoke Duration: 6 months with possible extension Rate: Up to 575 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Are you a reliable professional eager to make a real impact? Our client, a reputable organisation supporting high-profile government systems, is hiring a DV Cleared 3rd Line Engineer / Team Leader to join their team in Basingstoke. What you'll be doing: Lead and support a team of 2nd Line Engineers, providing technical guidance and coaching. Assist high-profile user communities via incident logging and resolution. Support and maintain legacy infrastructure, including Windows Server, VMware, and network technologies. Handle technical escalations and contribute to continuous improvement. Participate in shift work as needed to ensure system availability and security. What you'll bring: Strong experience with VMware, Windows Server 2019/2022, Active Directory, GPO, DNS, and user account management. Knowledge of network technologies such as Juniper and monitoring tools. Proven leadership skills with the ability to support and mentor team members. Excellent problem-solving, analytical, and customer-focused communication skills. Flexibility to work shifts and adapt to evolving technical environments. DV security clearance is essential. If you're ready to contribute to critical government systems and thrive in a collaborative environment, we want to hear from you. Apply now to join a team where your skills will truly make a difference!
Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 10, 2026
Full time
Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Position: Sales Executive Location: Purfleet Salary: - £32,000- £38,000 + monthly bonus Sales Executive required for a supplier of machine parts to the printing industry. Sales are generated through its e-commerce website, sales calls and engineers' requests. The business has a sister company which has been established for over 35 years, that helps generates sales through its engineers and can help with product knowledge. You will be based at the company's office in West Thurrock, where you will join a close-knit team. Sales Executive Overview Responsible to assist with social media to help generate sales. Processing Sales and maintaining the e-commerce site Purchasing, and exploring new avenues of sales through 3rd party sellers Identifying potential parts for repair and manufacturing Following up enquiries and peruse sales through calls or e mails. Sales Executive Requirements A printing or engineering background would be an advantage but is not essential. They will help you to learn about print and the products. E-commerce experience would be beneficial. You will have good IT skills. Able to work with in a small team. Outgoing, enthusiastic and professional Ability to work on own initiative, ask questions and identify new opportunities Strong customer service and communication skills Able to identify gaps in the market. Ability to multi-task but also focus on the task at hand Confident and able to bring new ideas to the business to facilitate the growth of the company Sales Executive Salary & Benefits Salary: £32,000- £38,000 (plus monthly bonus) Hours- 8.00am - 5.00pm Monday to Friday 25 days holiday, plus bank holidays Auto enrolment pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
May 09, 2026
Full time
Position: Sales Executive Location: Purfleet Salary: - £32,000- £38,000 + monthly bonus Sales Executive required for a supplier of machine parts to the printing industry. Sales are generated through its e-commerce website, sales calls and engineers' requests. The business has a sister company which has been established for over 35 years, that helps generates sales through its engineers and can help with product knowledge. You will be based at the company's office in West Thurrock, where you will join a close-knit team. Sales Executive Overview Responsible to assist with social media to help generate sales. Processing Sales and maintaining the e-commerce site Purchasing, and exploring new avenues of sales through 3rd party sellers Identifying potential parts for repair and manufacturing Following up enquiries and peruse sales through calls or e mails. Sales Executive Requirements A printing or engineering background would be an advantage but is not essential. They will help you to learn about print and the products. E-commerce experience would be beneficial. You will have good IT skills. Able to work with in a small team. Outgoing, enthusiastic and professional Ability to work on own initiative, ask questions and identify new opportunities Strong customer service and communication skills Able to identify gaps in the market. Ability to multi-task but also focus on the task at hand Confident and able to bring new ideas to the business to facilitate the growth of the company Sales Executive Salary & Benefits Salary: £32,000- £38,000 (plus monthly bonus) Hours- 8.00am - 5.00pm Monday to Friday 25 days holiday, plus bank holidays Auto enrolment pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
A prestigious London-based international bank is looking for a Desktop Support Engineer to join their team in their offices in Canary Wharf. You will be assisting with 2nd and 3rd-line desk and technical support tasks as part of a dynamic and friendly team. This is a temporary position with an immediate start for an expected duration of 6 months, with the potential of being extended for another 6 months or even for becoming permanent. It is an excellent opportunity for candidates with proven desktop support experience within the banking and financial services industry to work for a multinational, professional and renowned bank. Your responsibilities will include, among others: Provide daily support for IT equipment and peripherals. Troubleshooting, rapid response, patching, software installations. Active Directory. Onboarding and offboarding of users. Asset management and permissions. About you: In order to succeed, the right applicant will have prior desktop support experience within the finance and banking industry, excellent organisational skills, high attention to detail, and familiarity with Windows environments. Spanish language fluency is a requirement for this position. Being part of this amazing company; you will gain valuable experience and allowing you to further develop your skillset in desktop support within the banking sector. Profile: Professional fluency in English and Spanish languages. Degree-level educated. Prior experience working in desktop support for a bank or financial institution. Able to start immediately. At least 3 years of practical experience with Windows desktop OS within investment banking, hedge fund, or similar financial services environment. To apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment business in relation to this vacancy.
May 08, 2026
Seasonal
A prestigious London-based international bank is looking for a Desktop Support Engineer to join their team in their offices in Canary Wharf. You will be assisting with 2nd and 3rd-line desk and technical support tasks as part of a dynamic and friendly team. This is a temporary position with an immediate start for an expected duration of 6 months, with the potential of being extended for another 6 months or even for becoming permanent. It is an excellent opportunity for candidates with proven desktop support experience within the banking and financial services industry to work for a multinational, professional and renowned bank. Your responsibilities will include, among others: Provide daily support for IT equipment and peripherals. Troubleshooting, rapid response, patching, software installations. Active Directory. Onboarding and offboarding of users. Asset management and permissions. About you: In order to succeed, the right applicant will have prior desktop support experience within the finance and banking industry, excellent organisational skills, high attention to detail, and familiarity with Windows environments. Spanish language fluency is a requirement for this position. Being part of this amazing company; you will gain valuable experience and allowing you to further develop your skillset in desktop support within the banking sector. Profile: Professional fluency in English and Spanish languages. Degree-level educated. Prior experience working in desktop support for a bank or financial institution. Able to start immediately. At least 3 years of practical experience with Windows desktop OS within investment banking, hedge fund, or similar financial services environment. To apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment business in relation to this vacancy.
We're looking for a 2nd / 3rd Line Infrastructure Engineer for a Manchester-based client on a permanent basis, paying between £40,000 and £45,000 per annum. This role is predominantly remote with an expectation to be in the Manchester office one day per week. The successful 2nd/3rd Line Infrastructure Engineer will be a technically capable and hands-on engineer who is comfortable working across clou click apply for full job details
May 08, 2026
Full time
We're looking for a 2nd / 3rd Line Infrastructure Engineer for a Manchester-based client on a permanent basis, paying between £40,000 and £45,000 per annum. This role is predominantly remote with an expectation to be in the Manchester office one day per week. The successful 2nd/3rd Line Infrastructure Engineer will be a technically capable and hands-on engineer who is comfortable working across clou click apply for full job details
Head of Payroll Stratford 6-month Contract - Hybrid 529.54 ARM are delighted to be working with our client to help them recruit a Head of Payroll on a 6 month contract. The role is responsible for delivery of elements of the end-to-end Employee Payments processes including payroll, expenses, and overtime payments The Role: Responsible for the scheduling and production of payroll across the organisation, ensuring all payrolls for the employees are accurate, produced within non-negotiable deadlines and are in accordance with both statutory and company rules Overall responsibility for the payroll systems, including overall performance, testing, issue resolution and working with the necessary cross-functional internal and external contacts to ensure the payroll system is fit for purpose Responsible for payroll accounting facility, ensure all payroll costs are reflected in the General Ledger. The accurate and timely processing of all payroll BACS transmissions to ensure payments are made on time. Completion and submission of HMRC statutory returns according to statutory legislation. Processing and payment of employee expenses and payments to 3rd parties, for example HMRC and pension funds Requirements: Leadership and team management in payroll. In-house payroll delivery experience. Strong technical payroll knowledge Public sector preferred for governance and pace. Large-scale payroll experience desirable. Strong understanding of payroll processes, HMRC obligations, and year-end requirements. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 08, 2026
Contractor
Head of Payroll Stratford 6-month Contract - Hybrid 529.54 ARM are delighted to be working with our client to help them recruit a Head of Payroll on a 6 month contract. The role is responsible for delivery of elements of the end-to-end Employee Payments processes including payroll, expenses, and overtime payments The Role: Responsible for the scheduling and production of payroll across the organisation, ensuring all payrolls for the employees are accurate, produced within non-negotiable deadlines and are in accordance with both statutory and company rules Overall responsibility for the payroll systems, including overall performance, testing, issue resolution and working with the necessary cross-functional internal and external contacts to ensure the payroll system is fit for purpose Responsible for payroll accounting facility, ensure all payroll costs are reflected in the General Ledger. The accurate and timely processing of all payroll BACS transmissions to ensure payments are made on time. Completion and submission of HMRC statutory returns according to statutory legislation. Processing and payment of employee expenses and payments to 3rd parties, for example HMRC and pension funds Requirements: Leadership and team management in payroll. In-house payroll delivery experience. Strong technical payroll knowledge Public sector preferred for governance and pace. Large-scale payroll experience desirable. Strong understanding of payroll processes, HMRC obligations, and year-end requirements. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and sol click apply for full job details
May 08, 2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and sol click apply for full job details
3rd Line Network Engineer (DV Sponsorship) £40,000 - £50,000 + Company Benefits + Training + Progression + Company Bonus + On Call Redhill - Hybrid Are you a Network Engineer or 3rd Line Support Engineer with experience in Cisco or Fortinet, looking for a technically challenging role within a growing satcoms company, where you can develop your expertise across secure, high-performance networks, benef click apply for full job details
May 08, 2026
Full time
3rd Line Network Engineer (DV Sponsorship) £40,000 - £50,000 + Company Benefits + Training + Progression + Company Bonus + On Call Redhill - Hybrid Are you a Network Engineer or 3rd Line Support Engineer with experience in Cisco or Fortinet, looking for a technically challenging role within a growing satcoms company, where you can develop your expertise across secure, high-performance networks, benef click apply for full job details
IT Infrastructure Engineer / IT Support / Systems Administrator / Systems Engineer / 3rd Line Support Engineer / Networks / Desktop / SQL / MS Server Administration / M365 Administration / Email Services / Cloud / Storage / Firewalls / Based in Daventry, Northamptonshire, £35 000 + excellent benefits. One of our leading clients is looking to recruit a IT Infrastructure Engineer / Administra click apply for full job details
May 08, 2026
Full time
IT Infrastructure Engineer / IT Support / Systems Administrator / Systems Engineer / 3rd Line Support Engineer / Networks / Desktop / SQL / MS Server Administration / M365 Administration / Email Services / Cloud / Storage / Firewalls / Based in Daventry, Northamptonshire, £35 000 + excellent benefits. One of our leading clients is looking to recruit a IT Infrastructure Engineer / Administra click apply for full job details
If you're a experienced Unix/Linux engineer who thrives on variety - BAU, projects, problem-solving, and new tech - this is a brilliant opportunity to join a team where no two days look the same. You'll provide advanced 3rd (and sometimes 4th) line expertise across on prem, hybrid and public cloud Unix/Linux platforms, supporting a multi-client estate and helping keep critical services running smo click apply for full job details
May 08, 2026
Full time
If you're a experienced Unix/Linux engineer who thrives on variety - BAU, projects, problem-solving, and new tech - this is a brilliant opportunity to join a team where no two days look the same. You'll provide advanced 3rd (and sometimes 4th) line expertise across on prem, hybrid and public cloud Unix/Linux platforms, supporting a multi-client estate and helping keep critical services running smo click apply for full job details
OT Security Engineer Utilities Hybrid: 2 days per week in Hampshire 6 months+ £650 per day In short: As our Operational Technology (OT) Engineer, you will have a critical role ensuring that interconnector OT system, networking and cyber assets maintain the highest level of operational performance and cyber security. In full: The Operations team are responsible for ensuring safe and efficient operational running of interconnectors 24/7/365. Key accountabilities: You will carry out various maintenance and inspection works within the Interconnector High Voltage Electricity Converter Station and control room environments. You will be working within a team, following safe systems of work, which is responsible for site systems, ensuring their good working order and security in line with business and regulatory requirements (notably the Network and Information Systems NIS Regulation) and frameworks. Key accountabilities include: Carry out installation, refurbishment, maintenance, fault investigation/repair and condition monitoring across OT system, networking and cyber assets. You will support new systems, networking or cyber implementations. You will support in tender, procurement and design activities associated with new You will run routine activities such as system and patch updates, AV updates, backups and permission reviews on various frequencies - daily/weekly/monthly/annual. Perform asset condition-based monitoring and system performance monitoring. Perform both reactive and proactive maintenance on associated assets and systems. Proactively work towards eliminating all accidents by adopting risk assessment techniques, method statements and being aware of potential hazards and reporting all near misses. Carry out roles as defined in Safety Rules of 'Competent Person'. Participation in a site call out rota on a periodic basis and support live incidents if they occur. Assist in the management of 3rd parties undertaking planned and unplanned works safely and efficiently including ensuring risk assessment and method statements are in place On occasion, support the delivery of works and services across the Interconnectors Portfolio of IFA, IFA2, NSL and Viking Link sites. Interpret and consult on central policy from the Cyber, Engineering, Assurance and Policy team and implement to your assigned interconnector and control rooms. Ensure systems are managed in accordance with change and asset management lifecycles. You will support the management spares and ensure they are tested, configured and deployable as required. Work closely with the site and control room operations team to plan and test Incident Response Plans You will support and run response and recovery processes and procedures in isolation or with suppliers. Support training the on-site and operator teams in relation to systems, procedures or security. You will be crucial to the Backup and Restoration process, managing backups and recovery You will support and install HW & networking changes including testing Assist in the management physical and logical security controls relating to the cyber security of critical systems - for instance user permissions, port blocking, security system logic, CCTV coverage of core areas. Support assurance, audit and inspection activities when undertaken. Undertake compliance activities to key regulatory requirements, including compliance reporting in collaboration with other Subject Matter Experts. Knowledge / Experience: Experience working with and/or knowledge on Operational Technology (including OT system, networking and cyber assets) such as control, protection, monitoring systems, HVAC, building management etc is highly desirable. Ability to work unsupervised on a wide range of interconnector equipment as part of a fully integrated team but with occasional lone working Demonstrate a self-help approach to common work-related problems You will be computer literate Foundation knowledge and experience of key Health, Safety and Environmental and Occupier legislation applicable within an operational environment and premises (i.e. Health and Safety at Work Act, Management of Health and Safety at work Regulations, CDM Regulations, Electricity at Work Regulations, Occupier Liability Act, Temporary Works Competent Person authorisation or working towards Good communication skills with a "can do" attitude Ability to use an asset work management system like Ellipse/Maximo/Ultimo/IFS/etc is desirable Understanding of relevant regulatory requirements (such as the Networks and Information Systems Regulation NIS ) is beneficial but not essential Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 07, 2026
Contractor
OT Security Engineer Utilities Hybrid: 2 days per week in Hampshire 6 months+ £650 per day In short: As our Operational Technology (OT) Engineer, you will have a critical role ensuring that interconnector OT system, networking and cyber assets maintain the highest level of operational performance and cyber security. In full: The Operations team are responsible for ensuring safe and efficient operational running of interconnectors 24/7/365. Key accountabilities: You will carry out various maintenance and inspection works within the Interconnector High Voltage Electricity Converter Station and control room environments. You will be working within a team, following safe systems of work, which is responsible for site systems, ensuring their good working order and security in line with business and regulatory requirements (notably the Network and Information Systems NIS Regulation) and frameworks. Key accountabilities include: Carry out installation, refurbishment, maintenance, fault investigation/repair and condition monitoring across OT system, networking and cyber assets. You will support new systems, networking or cyber implementations. You will support in tender, procurement and design activities associated with new You will run routine activities such as system and patch updates, AV updates, backups and permission reviews on various frequencies - daily/weekly/monthly/annual. Perform asset condition-based monitoring and system performance monitoring. Perform both reactive and proactive maintenance on associated assets and systems. Proactively work towards eliminating all accidents by adopting risk assessment techniques, method statements and being aware of potential hazards and reporting all near misses. Carry out roles as defined in Safety Rules of 'Competent Person'. Participation in a site call out rota on a periodic basis and support live incidents if they occur. Assist in the management of 3rd parties undertaking planned and unplanned works safely and efficiently including ensuring risk assessment and method statements are in place On occasion, support the delivery of works and services across the Interconnectors Portfolio of IFA, IFA2, NSL and Viking Link sites. Interpret and consult on central policy from the Cyber, Engineering, Assurance and Policy team and implement to your assigned interconnector and control rooms. Ensure systems are managed in accordance with change and asset management lifecycles. You will support the management spares and ensure they are tested, configured and deployable as required. Work closely with the site and control room operations team to plan and test Incident Response Plans You will support and run response and recovery processes and procedures in isolation or with suppliers. Support training the on-site and operator teams in relation to systems, procedures or security. You will be crucial to the Backup and Restoration process, managing backups and recovery You will support and install HW & networking changes including testing Assist in the management physical and logical security controls relating to the cyber security of critical systems - for instance user permissions, port blocking, security system logic, CCTV coverage of core areas. Support assurance, audit and inspection activities when undertaken. Undertake compliance activities to key regulatory requirements, including compliance reporting in collaboration with other Subject Matter Experts. Knowledge / Experience: Experience working with and/or knowledge on Operational Technology (including OT system, networking and cyber assets) such as control, protection, monitoring systems, HVAC, building management etc is highly desirable. Ability to work unsupervised on a wide range of interconnector equipment as part of a fully integrated team but with occasional lone working Demonstrate a self-help approach to common work-related problems You will be computer literate Foundation knowledge and experience of key Health, Safety and Environmental and Occupier legislation applicable within an operational environment and premises (i.e. Health and Safety at Work Act, Management of Health and Safety at work Regulations, CDM Regulations, Electricity at Work Regulations, Occupier Liability Act, Temporary Works Competent Person authorisation or working towards Good communication skills with a "can do" attitude Ability to use an asset work management system like Ellipse/Maximo/Ultimo/IFS/etc is desirable Understanding of relevant regulatory requirements (such as the Networks and Information Systems Regulation NIS ) is beneficial but not essential Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Infrastructure Engineer Belfast (City Centre) Up to £40,000 5 days onsite (some flexibility available) The Opportunity We're working with a well-established professional services organisation in Belfast who are looking to bring in an Infrastructure Engineer to support and enhance their internal IT environment. This is a hands-on role offering a mix of 2nd/3rd line support, infrastructure ownership, cyber security, and project work - ideal for someone looking to step beyond pure support into a broader technical position. The Role You'll act as an escalation point for technical issues while also playing a key role in maintaining and improving the IT infrastructure and security posture. Key responsibilities include: Providing 2nd/3rd line support and escalation for complex issues Managing and supporting Microsoft 365, Entra ID, Intune and Azure environments Supporting servers (virtual & physical) and end-user infrastructure Working across networking (LAN/WAN/VPN, firewalls) Taking ownership of cyber security processes including patching, vulnerabilities and compliance Supporting IT projects , system upgrades and rollouts Contributing to automation and process improvements What We're Looking For 4-6+ years' experience in IT Support / Infrastructure Strong experience across the Microsoft stack (O365, AD, Intune, Azure exposure) Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Exposure to cyber security practices (patching, endpoint protection, audits) Strong troubleshooting skills and ability to work across multiple priorities Desirable Experience with virtualisation (VMware / Hyper-V) Exposure to security frameworks (e.g. ISO 27001, Cyber Essentials) Experience working in a structured or professional services environment Why Apply? Opportunity to step into a role with real ownership of infrastructure and security Broad technical exposure across cloud, networking and cyber security Involvement in projects and modern technologies (including AI tools) Join a stable, well-regarded organisation with a strong internal IT function To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities
May 07, 2026
Full time
Infrastructure Engineer Belfast (City Centre) Up to £40,000 5 days onsite (some flexibility available) The Opportunity We're working with a well-established professional services organisation in Belfast who are looking to bring in an Infrastructure Engineer to support and enhance their internal IT environment. This is a hands-on role offering a mix of 2nd/3rd line support, infrastructure ownership, cyber security, and project work - ideal for someone looking to step beyond pure support into a broader technical position. The Role You'll act as an escalation point for technical issues while also playing a key role in maintaining and improving the IT infrastructure and security posture. Key responsibilities include: Providing 2nd/3rd line support and escalation for complex issues Managing and supporting Microsoft 365, Entra ID, Intune and Azure environments Supporting servers (virtual & physical) and end-user infrastructure Working across networking (LAN/WAN/VPN, firewalls) Taking ownership of cyber security processes including patching, vulnerabilities and compliance Supporting IT projects , system upgrades and rollouts Contributing to automation and process improvements What We're Looking For 4-6+ years' experience in IT Support / Infrastructure Strong experience across the Microsoft stack (O365, AD, Intune, Azure exposure) Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Exposure to cyber security practices (patching, endpoint protection, audits) Strong troubleshooting skills and ability to work across multiple priorities Desirable Experience with virtualisation (VMware / Hyper-V) Exposure to security frameworks (e.g. ISO 27001, Cyber Essentials) Experience working in a structured or professional services environment Why Apply? Opportunity to step into a role with real ownership of infrastructure and security Broad technical exposure across cloud, networking and cyber security Involvement in projects and modern technologies (including AI tools) Join a stable, well-regarded organisation with a strong internal IT function To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities
Access Engineer, IT Support Engineer, 2nd, 3rd line, Security, infrastructure, Shared Access, PAM, AD Our client, a leading marketing organisation, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform click apply for full job details
May 04, 2026
Contractor
Access Engineer, IT Support Engineer, 2nd, 3rd line, Security, infrastructure, Shared Access, PAM, AD Our client, a leading marketing organisation, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform click apply for full job details
Logistics Administrator Kinetic PLC is looking for a Logistics Administrator to join logistics team at a well-established manufacturing site in Ellesmere Port CH65. FTC 6-12 months Working hours Monday to Friday 8am to 5pm 13.50 to 14.00 dependant on experience The main tasks involved in this role will be: Assisting with the daily delivery schedule to meet service levels. Liaising with 3rd Party Transport Providers, ensuring that all deliveries are on time, and invoice approval. Ensure optimum customer service levels are maintained by haulage providers. The generation and collation of daily collection documentation. Updating all customer delivery details on the system and inform colleagues or hauliers of any special customer requirements. Booking in customer deliveries both orally and via customer portals. Sending confirmation emails to hauliers to confirm loads for following day and associated rates Administering stock reservations process in Microsoft D365 Essential Criteria: A minimum of 1 year's previous administration experience in a fast-paced FMCG environment Previous experience dealing with high volumes of goods being dispatched in a similar Minimum of 5 GCSE's A-C including Math and English or equivalent. Working knowledge of Microsoft Office, with particular emphasis on Microsoft Excel. An excellent communicator, both verbally and written and an ability to work on own initiative. Possess excellent attention to detail, able to work accurately and quickly. Must be well organised with the ability to respond promptly and have experience of working to targets/deadlines. If you feel that you have what we need then please do call Carole on (phone number removed) or email your up to date CV to: (url removed) Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities. Kinetic Recruitment Services Ltd operates as an Employment Business and Recruitment Agency as defined under the Employment Agencies Act 1973
May 04, 2026
Contractor
Logistics Administrator Kinetic PLC is looking for a Logistics Administrator to join logistics team at a well-established manufacturing site in Ellesmere Port CH65. FTC 6-12 months Working hours Monday to Friday 8am to 5pm 13.50 to 14.00 dependant on experience The main tasks involved in this role will be: Assisting with the daily delivery schedule to meet service levels. Liaising with 3rd Party Transport Providers, ensuring that all deliveries are on time, and invoice approval. Ensure optimum customer service levels are maintained by haulage providers. The generation and collation of daily collection documentation. Updating all customer delivery details on the system and inform colleagues or hauliers of any special customer requirements. Booking in customer deliveries both orally and via customer portals. Sending confirmation emails to hauliers to confirm loads for following day and associated rates Administering stock reservations process in Microsoft D365 Essential Criteria: A minimum of 1 year's previous administration experience in a fast-paced FMCG environment Previous experience dealing with high volumes of goods being dispatched in a similar Minimum of 5 GCSE's A-C including Math and English or equivalent. Working knowledge of Microsoft Office, with particular emphasis on Microsoft Excel. An excellent communicator, both verbally and written and an ability to work on own initiative. Possess excellent attention to detail, able to work accurately and quickly. Must be well organised with the ability to respond promptly and have experience of working to targets/deadlines. If you feel that you have what we need then please do call Carole on (phone number removed) or email your up to date CV to: (url removed) Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities. Kinetic Recruitment Services Ltd operates as an Employment Business and Recruitment Agency as defined under the Employment Agencies Act 1973
Bennett and Game Recruitment LTD
Elland, Yorkshire
Project Engineer required for a process engineering company and manufacturer of a wide range of products such as heat exchangers and pipework mostly into the food engineering industry based in the Elland area. This position is responsible for ensuring the effective delivery of assigned projects by managing all aspects of project execution. Key tasks include engaging with customers to capture requirements, supporting project teams, and collaborating with internal stakeholders to achieve project objectives. Duties and responsibilities include: Preparing, scheduling, coordinating, and monitoring assigned technical and engineering projects. Translating client needs and organising practical terms into required timelines to be met by the team. Project Engineer - Food Engineering Job Overview Responsible for overseeing the successful execution of all aspects of assigned project delivery including liaising with customers, capturing customer requirements, supporting the project team and working in partnership with colleagues to deliver on commitments. In addition to these departmental responsibilities this job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.ect Identification and provision of reliable solutions for all technical issues to assure complete customer satisfaction. Support Technical staff and Sales staff in the Quotation Phase with preparation of proposals (commercial and technical) and estimates including cost and price. Preparation of technical specifications for 3rd party OEMs. Tracking and monitoring progress of all allocated projects in terms of: Time, Cost and Quality. Management of project resource demand and participation in resource levelling through accurate representation of the project demand in the business forecasting system. Stakeholder management (both internal and external to customer and suppliers). Subcontractor management and where necessary generation of Invitations to Tender (ITT), Request for Quotes (RFQ). Management and control of scope and contract changes with the customer. Early and clear reporting, raising and escalation of project issues, risks and potential problems. Support the implementation of Best Practice project management across the company, and identify opportunities for improving processes Maintain a significant level of knowledge of general engineering, automation solutions, management of projects and customer satisfaction. Comply with the Management System requirements including those for Health and Safety and ensure projects adhere to company policies and procedures. Ensure compliance with the management systems requirement for the Environment and Quality by working to company policies and procedures. Project Engineer - Food Engineering Job Requirements Strong Understanding of Project Management Engineering background either time served or formal qualifications Excellent communication skills with the ability to establish key relationships Ability to deliver exceptional customer service Experience of working within a complex multi-disciplined environment Experience of working to tight deadlines and meeting customer expectations Ability to provide quality information within deadlines Good communication skills, confident and capable in client facing role Team-player and ability to work on own initiative Attention to detail Good PC skills with Microsoft Office Suite Desirable Possess a good understanding of mechanical or process engineering Background in food engineering Qualifications Minimum HNC qualified in relevant process or mechanical engineering discipline (Desirable) Project Engineer - Food Engineering Salary & Benefits Salary up to 50k Pension (5% employer contribution) Healthcare Death in service 07:30-16:00monday-thursday, 07:30-15:30 Friday Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
May 04, 2026
Full time
Project Engineer required for a process engineering company and manufacturer of a wide range of products such as heat exchangers and pipework mostly into the food engineering industry based in the Elland area. This position is responsible for ensuring the effective delivery of assigned projects by managing all aspects of project execution. Key tasks include engaging with customers to capture requirements, supporting project teams, and collaborating with internal stakeholders to achieve project objectives. Duties and responsibilities include: Preparing, scheduling, coordinating, and monitoring assigned technical and engineering projects. Translating client needs and organising practical terms into required timelines to be met by the team. Project Engineer - Food Engineering Job Overview Responsible for overseeing the successful execution of all aspects of assigned project delivery including liaising with customers, capturing customer requirements, supporting the project team and working in partnership with colleagues to deliver on commitments. In addition to these departmental responsibilities this job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.ect Identification and provision of reliable solutions for all technical issues to assure complete customer satisfaction. Support Technical staff and Sales staff in the Quotation Phase with preparation of proposals (commercial and technical) and estimates including cost and price. Preparation of technical specifications for 3rd party OEMs. Tracking and monitoring progress of all allocated projects in terms of: Time, Cost and Quality. Management of project resource demand and participation in resource levelling through accurate representation of the project demand in the business forecasting system. Stakeholder management (both internal and external to customer and suppliers). Subcontractor management and where necessary generation of Invitations to Tender (ITT), Request for Quotes (RFQ). Management and control of scope and contract changes with the customer. Early and clear reporting, raising and escalation of project issues, risks and potential problems. Support the implementation of Best Practice project management across the company, and identify opportunities for improving processes Maintain a significant level of knowledge of general engineering, automation solutions, management of projects and customer satisfaction. Comply with the Management System requirements including those for Health and Safety and ensure projects adhere to company policies and procedures. Ensure compliance with the management systems requirement for the Environment and Quality by working to company policies and procedures. Project Engineer - Food Engineering Job Requirements Strong Understanding of Project Management Engineering background either time served or formal qualifications Excellent communication skills with the ability to establish key relationships Ability to deliver exceptional customer service Experience of working within a complex multi-disciplined environment Experience of working to tight deadlines and meeting customer expectations Ability to provide quality information within deadlines Good communication skills, confident and capable in client facing role Team-player and ability to work on own initiative Attention to detail Good PC skills with Microsoft Office Suite Desirable Possess a good understanding of mechanical or process engineering Background in food engineering Qualifications Minimum HNC qualified in relevant process or mechanical engineering discipline (Desirable) Project Engineer - Food Engineering Salary & Benefits Salary up to 50k Pension (5% employer contribution) Healthcare Death in service 07:30-16:00monday-thursday, 07:30-15:30 Friday Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details
May 04, 2026
Full time
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details
2nd / 3rd Line Support Manchester Up to £36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to £36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
May 04, 2026
Full time
2nd / 3rd Line Support Manchester Up to £36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to £36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 03, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
First Line Support Waterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time Includes occasional evenings/weekends (rota) The Role We're working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team. This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish. You'll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks. What's on Offer Competitive salary (£28,000) Hybrid working Pension & life assurance Private healthcare Generous holiday allowance + additional leave Training and development opportunities Supportive team environment Key Responsibilities Act as the first point of contact for IT support queries Manage and resolve 1st line incidents and service requests Log, categorise and update tickets accurately within the system Provide clear and professional communication to users throughout Escalate more complex issues to 2nd/3rd line teams where required Support user admin tasks (joiners, movers, leavers) Follow structured processes to maintain service consistency and quality What We're Looking For Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment) Good knowledge of Microsoft 365 / Windows environments Experience using a ticketing system Understanding of basic networking concepts Strong communication skills and a calm, structured approach to troubleshooting Ability to follow processes and work within defined SLAs Desirable Exposure to ITIL or structured service environments Experience working in multi-site environments The Right Fit Reliable and consistent in delivery Customer-focused with a professional approach Comfortable working within structured processes Confident knowing when to escalate issues
May 03, 2026
Full time
First Line Support Waterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time Includes occasional evenings/weekends (rota) The Role We're working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team. This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish. You'll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks. What's on Offer Competitive salary (£28,000) Hybrid working Pension & life assurance Private healthcare Generous holiday allowance + additional leave Training and development opportunities Supportive team environment Key Responsibilities Act as the first point of contact for IT support queries Manage and resolve 1st line incidents and service requests Log, categorise and update tickets accurately within the system Provide clear and professional communication to users throughout Escalate more complex issues to 2nd/3rd line teams where required Support user admin tasks (joiners, movers, leavers) Follow structured processes to maintain service consistency and quality What We're Looking For Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment) Good knowledge of Microsoft 365 / Windows environments Experience using a ticketing system Understanding of basic networking concepts Strong communication skills and a calm, structured approach to troubleshooting Ability to follow processes and work within defined SLAs Desirable Exposure to ITIL or structured service environments Experience working in multi-site environments The Right Fit Reliable and consistent in delivery Customer-focused with a professional approach Comfortable working within structured processes Confident knowing when to escalate issues