3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We're on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving probl click apply for full job details
Feb 28, 2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We're on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving probl click apply for full job details
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.
Feb 28, 2026
Full time
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
Feb 28, 2026
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Feb 28, 2026
Full time
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Vice President, Private Credit Investment Analytics Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for an innovative approach to investing in secondaries, co investments, and primary fund investments, as well as capital formation across commingled funds, evergreen vehicles and customized solutions. Pantheon currently manages approximately $82.3 billion in AUM across all its strategies, serving more than 750 institutional and 638 private wealth clients worldwide. The Vice President of Investment Analytics (Private Credit) will lead the development of Pantheon's private credit data and intelligence capability, transforming investment data into structured, decision ready insight for Portfolio Management teams. This role sits at the intersection of Investment, Data & Operations, and will focus on strengthening the firm's ability to generate consistent, comparable, and actionable intelligence from credit portfolio data - across funds, GPs, structures, and geographies. The VP will architect and operate scalable analytical frameworks that standardize how private credit data is defined, sourced, governed, and translated into insight. The role will partner closely with Investment Data Operations and Data Engineering teams to embed credit analytics into Pantheon's evolving data platforms, reducing reliance on bespoke spreadsheets and increasing transparency, comparability, and confidence. This is a high impact opportunity to shape Pantheon's private credit intelligence capability at a time of significant growth and platform transformation. Key Responsibilities Build private credit investment analytics across Pantheon to help evaluate and monitor investments. Act as a senior analytics partner to Investment and Portfolio Management teams, translating complex investment needs into structured data requirements and analytical frameworks. Own the definition, sourcing, and validation of investment relevant datasets, ensuring analytical outputs are complete, comparable, and decision ready. Deliver differentiated, investment grade insights by combining internal investment operations data with GP reported and external market data, moving beyond descriptive reporting to comparative, diagnostic, and thematic analysis. Serve as the primary data and analytics interface with GPs and external data/technology providers, shaping data standards, templates, and requirements to improve transparency, coverage, and usability. Operate Investment Analytics as a business facing function with a product mindset, creating a roadmap that prioritises initiatives based on investment impact, adoption, and measurable decision enablement. Lead, develop, and mentor a high performing Investment Analytics team, fostering disciplined delivery and strong stakeholder relationships. Knowledge & Experience Required Significant experience in private markets, with strong exposure to private credit, portfolio data, analytics or investment operations. Deep understanding of private credit structures, performance drivers, and portfolio monitoring. Strong analytical mindset with experience supporting investment or portfolio decision making. Strong understanding of data governance, comparability challenges, and portfolio transparency. Demonstrated ability to operate at both strategic and hands on levels. Proven ability to partner effectively with investment professionals and influence senior stakeholders. Strong written and verbal communication skills; able to articulate complex information clearly and concisely. Track record of delivering high quality outputs under tight timelines. Experience leading and developing teams in a collaborative environment. Experience with working with 3rd party providers, data vendors & offshore teams. Professional qualification (CFA, ACA, ACCA, IMC) or equivalent experience preferred but not essential. Familiarity with modern data environments and analytics tools (e.g., Power BI, SQL, Python, Databricks, Snowflake). Experience systemizing investment analytics within centralized data platforms. Exposure to automation or advanced analytical techniques to enhance portfolio monitoring. Demonstrated comfort integrating AI tools into daily analytical workflows (e.g., structured research, synthesis, data interrogation). Ability to evaluate AI outputs critically, refine prompts, and build repeatable AI assisted workflows. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job related duties as reasonably requested by your manager. Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.
Feb 28, 2026
Full time
Vice President, Private Credit Investment Analytics Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for an innovative approach to investing in secondaries, co investments, and primary fund investments, as well as capital formation across commingled funds, evergreen vehicles and customized solutions. Pantheon currently manages approximately $82.3 billion in AUM across all its strategies, serving more than 750 institutional and 638 private wealth clients worldwide. The Vice President of Investment Analytics (Private Credit) will lead the development of Pantheon's private credit data and intelligence capability, transforming investment data into structured, decision ready insight for Portfolio Management teams. This role sits at the intersection of Investment, Data & Operations, and will focus on strengthening the firm's ability to generate consistent, comparable, and actionable intelligence from credit portfolio data - across funds, GPs, structures, and geographies. The VP will architect and operate scalable analytical frameworks that standardize how private credit data is defined, sourced, governed, and translated into insight. The role will partner closely with Investment Data Operations and Data Engineering teams to embed credit analytics into Pantheon's evolving data platforms, reducing reliance on bespoke spreadsheets and increasing transparency, comparability, and confidence. This is a high impact opportunity to shape Pantheon's private credit intelligence capability at a time of significant growth and platform transformation. Key Responsibilities Build private credit investment analytics across Pantheon to help evaluate and monitor investments. Act as a senior analytics partner to Investment and Portfolio Management teams, translating complex investment needs into structured data requirements and analytical frameworks. Own the definition, sourcing, and validation of investment relevant datasets, ensuring analytical outputs are complete, comparable, and decision ready. Deliver differentiated, investment grade insights by combining internal investment operations data with GP reported and external market data, moving beyond descriptive reporting to comparative, diagnostic, and thematic analysis. Serve as the primary data and analytics interface with GPs and external data/technology providers, shaping data standards, templates, and requirements to improve transparency, coverage, and usability. Operate Investment Analytics as a business facing function with a product mindset, creating a roadmap that prioritises initiatives based on investment impact, adoption, and measurable decision enablement. Lead, develop, and mentor a high performing Investment Analytics team, fostering disciplined delivery and strong stakeholder relationships. Knowledge & Experience Required Significant experience in private markets, with strong exposure to private credit, portfolio data, analytics or investment operations. Deep understanding of private credit structures, performance drivers, and portfolio monitoring. Strong analytical mindset with experience supporting investment or portfolio decision making. Strong understanding of data governance, comparability challenges, and portfolio transparency. Demonstrated ability to operate at both strategic and hands on levels. Proven ability to partner effectively with investment professionals and influence senior stakeholders. Strong written and verbal communication skills; able to articulate complex information clearly and concisely. Track record of delivering high quality outputs under tight timelines. Experience leading and developing teams in a collaborative environment. Experience with working with 3rd party providers, data vendors & offshore teams. Professional qualification (CFA, ACA, ACCA, IMC) or equivalent experience preferred but not essential. Familiarity with modern data environments and analytics tools (e.g., Power BI, SQL, Python, Databricks, Snowflake). Experience systemizing investment analytics within centralized data platforms. Exposure to automation or advanced analytical techniques to enhance portfolio monitoring. Demonstrated comfort integrating AI tools into daily analytical workflows (e.g., structured research, synthesis, data interrogation). Ability to evaluate AI outputs critically, refine prompts, and build repeatable AI assisted workflows. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job related duties as reasonably requested by your manager. Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.
We have a great opportunity for an experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security. What you'll be doing Acting as the escalation point for complex service desk tickets Delivering projects both remotely and onsite Troubleshooting advanced issues across servers, networks, sec click apply for full job details
Feb 28, 2026
Full time
We have a great opportunity for an experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security. What you'll be doing Acting as the escalation point for complex service desk tickets Delivering projects both remotely and onsite Troubleshooting advanced issues across servers, networks, sec click apply for full job details
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Feb 27, 2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Job Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. We are looking for a heat network and/or energy decarbonisation specialist to join our growing team in the UK and work with leading specialists throughout Europe. This role will be responsible for providing technical and project management expertise, in support of the growth of Energy Transition and District Heating Advisory Services; within our wider Sustainability Advisory Team. At a high level this will include key responsibilities and accountabilities to initially support (and in some cases, soon lead) on the technical delivery of high-priority projects, manage and develop existing client relationships, support work winning and key pursuits, and assist in marketing and growth activities. Arcadis has worked on some of the world's leading heat network projects and energy masterplanning/transformation schemes, including supporting the Government's heat network 'advanced zoning programme', and helping a number of Airports, Hospitals and wider public/private sector clients with heat network feasibility, development and project management activities. Support (and in some cases, lead) projects and provide technical input on multi discipline projects led by others, specifically in relation to heat networks but also involving wider urban energy transition technical activities. Undertake district heating and energy master planning assessment; including heat and electricity consumption mapping, energy and hydraulic modelling, energy demand and supply assessments, and techno-economic analysis. Use or understanding relevant software such as for hydraulic modelling, energy modelling and pipe sizing and GIS for energy mapping. Knowledge of technical district heating design including Heat networks: Code of Practice for the UK (CP1), and the forthcoming Heat Network Technical Assurance Scheme Requirements Undertake heat demand assessment including heat mapping, integrating public data sets, stakeholder engagement and reviewing on site plant technical requirements. Support district heating feasibility studies Undertake of energy plant sizing and energy centre sizing and design. Technical design of district heating networks and energy centres (up to RIBA Stage 2 / Detailed Project Development) Knowledge and delivery of DESNZ (HNDU) district heating projects at various stages from heat Masterplanning to detailed feasibility. Support commercial delivery and funding including ESCo arrangements. Assessment of heat supply sources such as air, ground, water and sewer heat pumps, mine water, geothermal heat, waste heat and hydrogen. Understanding of energy masterplanning process and energy statements for planning. Development Working alongside the District Heating Lead and Senior Consultants, the Consultant will be responsible for supporting development of district heating and wider energy decarbonisation advisory services, which sit within the Energy Transition Technical Services Line. You will be required to: Provide strategic guidance for growth of District Heating and energy transition technical and commercial services. Build on existing client relationships (internal and external clients) to help develop, shape and influence Client thinking and exceed client expectations Develop technical solutions and support pursuits/tenders to develop winning bids Undertake thought awareness raising/leadership activities to promote individual and team visibility to the market Qualifications & Experience: Experience working on district heating schemes and HNDU/AZP/PSDS funded projects. Strong engineering/technical background, with work experience in the energy sector Data and statistical analysis expertise An understanding of district heating energy centre and network operation, relating to performance and energy assessments Experience of models and tools used in the industry, particularly; energy and techno-economic modelling, and hydraulic modelling Project and/or grant funding management experience. Knowledge and understanding of heat network regulatory landscape in the UK High-proficiency written communication and verbal presentation skills. Experience working independently and proactively to deliver work of an exceptional standard. Valuable: Experience in procurement and commercial activities, especially developing tender specifications/technical requirements and procuring contractors. Knowledge and understanding of the energy market, electricity networks, distributed/urban energy systems and renewable energy technologies. Highly proficient written communication and verbal presentation skills. Experience of interacting with clients and involvement with business development including the development of business cases, define scopes, plan, and delivery of energy projects. Chartership or Working towards Chartership. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. Job Info Job Identification 36543 Job Category Consulting Posting Date 12/19/2025, 10:22 AM Job Schedule Full time Locations 3rd Floor Aurora Building, Glasgow, G2 7JS, GB
Feb 27, 2026
Full time
Job Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. We are looking for a heat network and/or energy decarbonisation specialist to join our growing team in the UK and work with leading specialists throughout Europe. This role will be responsible for providing technical and project management expertise, in support of the growth of Energy Transition and District Heating Advisory Services; within our wider Sustainability Advisory Team. At a high level this will include key responsibilities and accountabilities to initially support (and in some cases, soon lead) on the technical delivery of high-priority projects, manage and develop existing client relationships, support work winning and key pursuits, and assist in marketing and growth activities. Arcadis has worked on some of the world's leading heat network projects and energy masterplanning/transformation schemes, including supporting the Government's heat network 'advanced zoning programme', and helping a number of Airports, Hospitals and wider public/private sector clients with heat network feasibility, development and project management activities. Support (and in some cases, lead) projects and provide technical input on multi discipline projects led by others, specifically in relation to heat networks but also involving wider urban energy transition technical activities. Undertake district heating and energy master planning assessment; including heat and electricity consumption mapping, energy and hydraulic modelling, energy demand and supply assessments, and techno-economic analysis. Use or understanding relevant software such as for hydraulic modelling, energy modelling and pipe sizing and GIS for energy mapping. Knowledge of technical district heating design including Heat networks: Code of Practice for the UK (CP1), and the forthcoming Heat Network Technical Assurance Scheme Requirements Undertake heat demand assessment including heat mapping, integrating public data sets, stakeholder engagement and reviewing on site plant technical requirements. Support district heating feasibility studies Undertake of energy plant sizing and energy centre sizing and design. Technical design of district heating networks and energy centres (up to RIBA Stage 2 / Detailed Project Development) Knowledge and delivery of DESNZ (HNDU) district heating projects at various stages from heat Masterplanning to detailed feasibility. Support commercial delivery and funding including ESCo arrangements. Assessment of heat supply sources such as air, ground, water and sewer heat pumps, mine water, geothermal heat, waste heat and hydrogen. Understanding of energy masterplanning process and energy statements for planning. Development Working alongside the District Heating Lead and Senior Consultants, the Consultant will be responsible for supporting development of district heating and wider energy decarbonisation advisory services, which sit within the Energy Transition Technical Services Line. You will be required to: Provide strategic guidance for growth of District Heating and energy transition technical and commercial services. Build on existing client relationships (internal and external clients) to help develop, shape and influence Client thinking and exceed client expectations Develop technical solutions and support pursuits/tenders to develop winning bids Undertake thought awareness raising/leadership activities to promote individual and team visibility to the market Qualifications & Experience: Experience working on district heating schemes and HNDU/AZP/PSDS funded projects. Strong engineering/technical background, with work experience in the energy sector Data and statistical analysis expertise An understanding of district heating energy centre and network operation, relating to performance and energy assessments Experience of models and tools used in the industry, particularly; energy and techno-economic modelling, and hydraulic modelling Project and/or grant funding management experience. Knowledge and understanding of heat network regulatory landscape in the UK High-proficiency written communication and verbal presentation skills. Experience working independently and proactively to deliver work of an exceptional standard. Valuable: Experience in procurement and commercial activities, especially developing tender specifications/technical requirements and procuring contractors. Knowledge and understanding of the energy market, electricity networks, distributed/urban energy systems and renewable energy technologies. Highly proficient written communication and verbal presentation skills. Experience of interacting with clients and involvement with business development including the development of business cases, define scopes, plan, and delivery of energy projects. Chartership or Working towards Chartership. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. Job Info Job Identification 36543 Job Category Consulting Posting Date 12/19/2025, 10:22 AM Job Schedule Full time Locations 3rd Floor Aurora Building, Glasgow, G2 7JS, GB
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Feb 27, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
3rd Line IT Support Engineer - Up to 60K - Hybrid (3 days in office) - Farrindgon, London An exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Hybrid working is available with 3 days in office. We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. 3rd Line IT Support Engineer experience: Windows Server 2008/2012/2016 Microsoft Office 365 (Email, SharePoint, OneDrive, Compliance) Azure Active Directory Microsoft Intune and Auto Pilot Microsoft SharePoint Online Exchange2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Multi-Site VPN and connectivity solutions Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Security, 2FA & Firewalling Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Experience working within a Managed Service Desk provider We are not expecting the 3rd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. You will be self motivated 3rd Line IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 3rd Line IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this 3rd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.
Feb 27, 2026
Full time
3rd Line IT Support Engineer - Up to 60K - Hybrid (3 days in office) - Farrindgon, London An exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Hybrid working is available with 3 days in office. We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. 3rd Line IT Support Engineer experience: Windows Server 2008/2012/2016 Microsoft Office 365 (Email, SharePoint, OneDrive, Compliance) Azure Active Directory Microsoft Intune and Auto Pilot Microsoft SharePoint Online Exchange2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Multi-Site VPN and connectivity solutions Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Security, 2FA & Firewalling Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Experience working within a Managed Service Desk provider We are not expecting the 3rd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. You will be self motivated 3rd Line IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 3rd Line IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this 3rd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
Feb 27, 2026
Full time
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
Security Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Join a high-impact engineering team delivering a secure Gateway solution for a major UK defence customer . This is a hands-on Security Application Architect role where you'll design, implement and troubleshoot mission-critical infrastructure in a live, security-sensitive environment. Working alongside senior architects and engineering leads, you'll play a key role in maintaining availability, supporting operational teams, and driving technical change across complex systems. What You'll Be Doing Identify and implement infrastructure and application changes to support Gateway functionality and availability Produce detailed technical designs for change alongside the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead to deliver engineering outcomes Provide technical support to SOC and 3rd Line teams, troubleshooting complex incidents Configure and support Gateway appliances and associated software Maintain high availability, resilience and security posture Your Technical Background You'll bring strong hands-on experience across: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Linux & Scripting Shell scripting REGEX Firewall configuration Microsoft Stack Active Directory DNS RDS Applications & Protocols LDAP Email, Chat & File standards Web & Chat protocols XML & JSON schema LDIF TLS server/client certificates File type digital formats Gateways Deployment, configuration and support of Gateway appliances and their software What We're Looking For A self-starter comfortable working independently and collaboratively Strong troubleshooting mindset Clear written and verbal communication skills Comfortable interacting with stakeholders at all levels Willing and able to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Security Design Engineer role further, please reply back with a copy of your updated CV.
Feb 27, 2026
Full time
Security Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Join a high-impact engineering team delivering a secure Gateway solution for a major UK defence customer . This is a hands-on Security Application Architect role where you'll design, implement and troubleshoot mission-critical infrastructure in a live, security-sensitive environment. Working alongside senior architects and engineering leads, you'll play a key role in maintaining availability, supporting operational teams, and driving technical change across complex systems. What You'll Be Doing Identify and implement infrastructure and application changes to support Gateway functionality and availability Produce detailed technical designs for change alongside the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead to deliver engineering outcomes Provide technical support to SOC and 3rd Line teams, troubleshooting complex incidents Configure and support Gateway appliances and associated software Maintain high availability, resilience and security posture Your Technical Background You'll bring strong hands-on experience across: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Linux & Scripting Shell scripting REGEX Firewall configuration Microsoft Stack Active Directory DNS RDS Applications & Protocols LDAP Email, Chat & File standards Web & Chat protocols XML & JSON schema LDIF TLS server/client certificates File type digital formats Gateways Deployment, configuration and support of Gateway appliances and their software What We're Looking For A self-starter comfortable working independently and collaboratively Strong troubleshooting mindset Clear written and verbal communication skills Comfortable interacting with stakeholders at all levels Willing and able to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Security Design Engineer role further, please reply back with a copy of your updated CV.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Step into architecture while staying hands-on. We're seeking an Application Design Engineer to support delivery of a secure Gateway solution for a major UK defence customer . This is an opportunity for a strong infrastructure/design engineer to broaden into architecture while working on mission-critical systems in a high-security environment. You'll help implement change, maintain availability, and support operational teams within a live, complex infrastructure landscape. What You'll Be Doing Identify and implement technical changes to support Gateway capability and maintain availability Produce designs for change in collaboration with the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead on technical delivery tasks Support SOC and 3rd Line teams in troubleshooting incidents and resolving complex issues Assist with configuration and ongoing support of Gateway appliances and associated platforms Your Technical Background You'll bring solid hands-on experience across infrastructure and gateway environments, including: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Microsoft Stack Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage NetApp SAN NAS Backup technologies Security & Gateway Gateway appliances and software PKI management applications Web applications and protocols What We're Looking For A proactive self-starter who can work independently and within a team Strong troubleshooting and analytical skills Clear communication skills across technical and non-technical audiences A desire to move from engineering into architectural responsibilities Willingness to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Design Engineer role further, please reply back with a copy of your updated CV.
Feb 27, 2026
Full time
Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Step into architecture while staying hands-on. We're seeking an Application Design Engineer to support delivery of a secure Gateway solution for a major UK defence customer . This is an opportunity for a strong infrastructure/design engineer to broaden into architecture while working on mission-critical systems in a high-security environment. You'll help implement change, maintain availability, and support operational teams within a live, complex infrastructure landscape. What You'll Be Doing Identify and implement technical changes to support Gateway capability and maintain availability Produce designs for change in collaboration with the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead on technical delivery tasks Support SOC and 3rd Line teams in troubleshooting incidents and resolving complex issues Assist with configuration and ongoing support of Gateway appliances and associated platforms Your Technical Background You'll bring solid hands-on experience across infrastructure and gateway environments, including: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Microsoft Stack Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage NetApp SAN NAS Backup technologies Security & Gateway Gateway appliances and software PKI management applications Web applications and protocols What We're Looking For A proactive self-starter who can work independently and within a team Strong troubleshooting and analytical skills Clear communication skills across technical and non-technical audiences A desire to move from engineering into architectural responsibilities Willingness to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Design Engineer role further, please reply back with a copy of your updated CV.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
Application Architect Onsite in Bracknell Eligible for DV clearance 65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South / Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
Feb 27, 2026
Full time
Application Architect Onsite in Bracknell Eligible for DV clearance 65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South / Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Full time
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Full time
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Full time
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Cyber Security Engineer (2nd line/3rd line) required for a National Charity £280 per day 6-month Contract (Umbrella only) 100% REMOTE WORKING Your new company We are one of the UK's most respected and impactful charities, recognised nationwide for empowering independence, mobility and inclusion click apply for full job details
Feb 27, 2026
Contractor
Cyber Security Engineer (2nd line/3rd line) required for a National Charity £280 per day 6-month Contract (Umbrella only) 100% REMOTE WORKING Your new company We are one of the UK's most respected and impactful charities, recognised nationwide for empowering independence, mobility and inclusion click apply for full job details
Job Title: Infrastructure Engineer Location: Cambridge Type: Perminant Overview: We are looking for an experienced Infrastructure Engineer with strong hands-on expertise in Linux server environments and Microsoft Azure cloud platforms. This is a technical, delivery-focused role requiring solid networking infrastructure knowledge and the ability to support and improve complex environments. Key Responsibilities: Manage, maintain, and support Linux server environments (build, patching, performance tuning, troubleshooting) Design, implement, and support solutions within Microsoft Azure Administer and support cloud infrastructure including VMs, storage, networking, and security Support hybrid infrastructure environments (on-prem + cloud) Work on network infrastructure including switches, firewalls, routing, VPNs, and VLANs Monitor system performance, availability, and security Participate in infrastructure projects, migrations, and upgrades Provide 3rd line support and technical escalation where required Required Skills & Experience: Strong hands-on experience with Linux server administration (e.g., RedHat, CentOS, Ubuntu) Proven experience working with Microsoft Azure (IaaS focus; PaaS desirable) Solid understanding of network infrastructure principles (TCP/IP, DNS, DHCP, routing, firewalls, VPNs) Experience with infrastructure security best practices Scripting/automation experience (Bash, PowerShell, or similar) desirable Experience in hybrid cloud/on-prem environments Strong troubleshooting skills across compute, storage, and networking layers Desirable: Azure certifications Experience with infrastructure as code (Terraform, ARM templates, etc.) Exposure to monitoring tools and backup solutions Candidate Profile: Hands-on and technically strong Comfortable working in complex infrastructure environments Strong problem-solving skills Able to work independently and within a team
Feb 27, 2026
Full time
Job Title: Infrastructure Engineer Location: Cambridge Type: Perminant Overview: We are looking for an experienced Infrastructure Engineer with strong hands-on expertise in Linux server environments and Microsoft Azure cloud platforms. This is a technical, delivery-focused role requiring solid networking infrastructure knowledge and the ability to support and improve complex environments. Key Responsibilities: Manage, maintain, and support Linux server environments (build, patching, performance tuning, troubleshooting) Design, implement, and support solutions within Microsoft Azure Administer and support cloud infrastructure including VMs, storage, networking, and security Support hybrid infrastructure environments (on-prem + cloud) Work on network infrastructure including switches, firewalls, routing, VPNs, and VLANs Monitor system performance, availability, and security Participate in infrastructure projects, migrations, and upgrades Provide 3rd line support and technical escalation where required Required Skills & Experience: Strong hands-on experience with Linux server administration (e.g., RedHat, CentOS, Ubuntu) Proven experience working with Microsoft Azure (IaaS focus; PaaS desirable) Solid understanding of network infrastructure principles (TCP/IP, DNS, DHCP, routing, firewalls, VPNs) Experience with infrastructure security best practices Scripting/automation experience (Bash, PowerShell, or similar) desirable Experience in hybrid cloud/on-prem environments Strong troubleshooting skills across compute, storage, and networking layers Desirable: Azure certifications Experience with infrastructure as code (Terraform, ARM templates, etc.) Exposure to monitoring tools and backup solutions Candidate Profile: Hands-on and technically strong Comfortable working in complex infrastructure environments Strong problem-solving skills Able to work independently and within a team
3rd Line Storage Engineer Must have an Active DV Clearance An excellent opportunity has arisen for a 3rd Line Storage Engineer to support a secure, high profile government environment. You will work with a specialist 3rd line team and engineering functions to maintain, troubleshoot, and enhance storage and infrastructure services across a complex estate. This role is based in London and includes exposure to both legacy and modern technologies. About the Role - 3rd Line Storage Engineer As a 3rd Line Storage Engineer , you will support users and engineering teams through incident management tooling while maintaining critical storage platforms and associated infrastructure. You will work with technologies including NetApp and other enterprise storage systems, supporting configuration, performance, resilience, and integration across the wider environment. The role includes supporting Microsoft and virtualisation platforms that interface with storage services, ensuring stable and secure operation across multi site domains. You will receive training on legacy components and contribute to upgrades, migrations, and optimisation activities. What We're Looking For - 3rd Line Storage Engineer Strong experience with enterprise storage platforms such as NetApp and a good understanding of storage protocols, clustering, HA, SOFS, DFS, and related storage services. Knowledge of Windows Server 2003 to 2022 , Active Directory , Group Policy , and secure delegation structures. Understanding of DNS, DHCP, PKI , firewall controls, and SMTP proxy services. Experience with VMware , vCenter , ESXi , vMotion , HyperV , and virtualised infrastructures interacting with storage systems. Exposure to Citrix , App-V, cloud based services, PowerShell, MBAM, BitLocker, and VPN technologies. Desirable knowledge of cloud platforms, automation tooling, container technologies, and monitoring systems. Broader awareness of technologies such as Ansible, Puppet, Kubernetes , Docker, Elasticsearch, Linux, IaaS, and PaaS services. Deliver secure and resilient storage services within a highly sensitive environment as a 3rd Line Storage Engineer . To apply, please send your CV by pressing the apply button.
Feb 27, 2026
Contractor
3rd Line Storage Engineer Must have an Active DV Clearance An excellent opportunity has arisen for a 3rd Line Storage Engineer to support a secure, high profile government environment. You will work with a specialist 3rd line team and engineering functions to maintain, troubleshoot, and enhance storage and infrastructure services across a complex estate. This role is based in London and includes exposure to both legacy and modern technologies. About the Role - 3rd Line Storage Engineer As a 3rd Line Storage Engineer , you will support users and engineering teams through incident management tooling while maintaining critical storage platforms and associated infrastructure. You will work with technologies including NetApp and other enterprise storage systems, supporting configuration, performance, resilience, and integration across the wider environment. The role includes supporting Microsoft and virtualisation platforms that interface with storage services, ensuring stable and secure operation across multi site domains. You will receive training on legacy components and contribute to upgrades, migrations, and optimisation activities. What We're Looking For - 3rd Line Storage Engineer Strong experience with enterprise storage platforms such as NetApp and a good understanding of storage protocols, clustering, HA, SOFS, DFS, and related storage services. Knowledge of Windows Server 2003 to 2022 , Active Directory , Group Policy , and secure delegation structures. Understanding of DNS, DHCP, PKI , firewall controls, and SMTP proxy services. Experience with VMware , vCenter , ESXi , vMotion , HyperV , and virtualised infrastructures interacting with storage systems. Exposure to Citrix , App-V, cloud based services, PowerShell, MBAM, BitLocker, and VPN technologies. Desirable knowledge of cloud platforms, automation tooling, container technologies, and monitoring systems. Broader awareness of technologies such as Ansible, Puppet, Kubernetes , Docker, Elasticsearch, Linux, IaaS, and PaaS services. Deliver secure and resilient storage services within a highly sensitive environment as a 3rd Line Storage Engineer . To apply, please send your CV by pressing the apply button.
