Ernest Gordon Recruitment Limited
Beverley, North Humberside
3rd Line IT Support Engineer (Modular Buildings) 40,000- 45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Dec 11, 2025
Full time
3rd Line IT Support Engineer (Modular Buildings) 40,000- 45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Spectrum IT Recruitment
Cheltenham, Gloucestershire
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy. Expertise in VMware configuration and administration. Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification. Previous experience managing IT helpdesk operations. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Dec 11, 2025
Full time
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy. Expertise in VMware configuration and administration. Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification. Previous experience managing IT helpdesk operations. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
3rd Line Core Engineer £Up to £45,000 GBP 10% DV Bonus, 5% Company Bonus Onsite WORKING Location: Basingstoke , Bristol, South West - United Kingdom Type: Permanent Must Have: DV Clearance Join a leading, purpose-driven organisation delivering innovative IT services and critical infrastructure support for major public sector and private customers click apply for full job details
Dec 11, 2025
Full time
3rd Line Core Engineer £Up to £45,000 GBP 10% DV Bonus, 5% Company Bonus Onsite WORKING Location: Basingstoke , Bristol, South West - United Kingdom Type: Permanent Must Have: DV Clearance Join a leading, purpose-driven organisation delivering innovative IT services and critical infrastructure support for major public sector and private customers click apply for full job details
Infrastructure Engineers (Azure focused or standard) We are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 9,000+ staff and 100+ locations. This position entails support and development of the company's global infrastructure. Key components include servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security. You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities & Accountabilities: Monitor, support and maintain the global on-premise and cloud Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed Develop, manage, and implement infrastructure projects to deliver business wide Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any Manage the security and integrity of data and IT Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as To ensure that technology is used, managed, and supported Establish working guidelines and document processes for the design and management of the networked applications across the business. Work with the Global IT team and collaborate on any global initiatives and Manage the technical aspects of office moves and Testing and rolling out updates to software with a particular emphasis on securityEnsuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly Duties will vary and be revised due to the nature of the IT environment (above is a guide and not a comprehensive list of responsibilities). Essential Skills: Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Comprehensive Experience with VMWare, vCentre, & Good understanding of Storage, SAN, NAS & Backup All round IT infrastructure specialist with at least 3 years hands-on Additional Desirables: Hands-on experience of installing, supporting and managing NetApp Storage Azure cloud landing zones, networking & Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking, specifically Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) Implementation and management of Active Directory/Group Policy management within a corporate Management of Zabbix & SolarWinds Patch Previous experience of working in an IT project environment, with active involvement within a managed Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, Previous experience of IT integration projects covering email environment, file access, domain membership & user Good working knowledge of firewall and security
Dec 11, 2025
Full time
Infrastructure Engineers (Azure focused or standard) We are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 9,000+ staff and 100+ locations. This position entails support and development of the company's global infrastructure. Key components include servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security. You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities & Accountabilities: Monitor, support and maintain the global on-premise and cloud Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed Develop, manage, and implement infrastructure projects to deliver business wide Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any Manage the security and integrity of data and IT Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as To ensure that technology is used, managed, and supported Establish working guidelines and document processes for the design and management of the networked applications across the business. Work with the Global IT team and collaborate on any global initiatives and Manage the technical aspects of office moves and Testing and rolling out updates to software with a particular emphasis on securityEnsuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly Duties will vary and be revised due to the nature of the IT environment (above is a guide and not a comprehensive list of responsibilities). Essential Skills: Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Comprehensive Experience with VMWare, vCentre, & Good understanding of Storage, SAN, NAS & Backup All round IT infrastructure specialist with at least 3 years hands-on Additional Desirables: Hands-on experience of installing, supporting and managing NetApp Storage Azure cloud landing zones, networking & Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking, specifically Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) Implementation and management of Active Directory/Group Policy management within a corporate Management of Zabbix & SolarWinds Patch Previous experience of working in an IT project environment, with active involvement within a managed Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, Previous experience of IT integration projects covering email environment, file access, domain membership & user Good working knowledge of firewall and security
Castle Employment Agency Ltd
Lanchester, County Durham
IT Support Engineer -Malton Salary: Up to £38,000 (depending on experience) Hours: 40 hours per week Location:Malton Type: Full-time, permanent Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in Malton as an IT Support Engineer. You'll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you'll also have the chance to contribute to wider IT projects and continuous improvement initiatives. If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you. Key Responsibilities Provide high-quality 2nd and 3rd line support to users across the business. Identify and implement improvements to IT systems and processes to enhance efficiency and user experience. Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs. Manage incidents, problems, and changes using ITIL-based best practices. Maintain accurate documentation and asset records to support compliance and reporting. Build strong relationships with colleagues to promote collaboration and improve system effectiveness. Support end-user device management, including setup, configuration, and security. What We're Looking For Experience in IT support or infrastructure roles (2nd and 3rd line). A proactive, customer-focused approach with strong communication skills. Good technical knowledge across Windows, Office 365, networking, and end-user devices. Strong problem-solving ability and attention to detail.
Dec 11, 2025
Full time
IT Support Engineer -Malton Salary: Up to £38,000 (depending on experience) Hours: 40 hours per week Location:Malton Type: Full-time, permanent Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in Malton as an IT Support Engineer. You'll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you'll also have the chance to contribute to wider IT projects and continuous improvement initiatives. If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you. Key Responsibilities Provide high-quality 2nd and 3rd line support to users across the business. Identify and implement improvements to IT systems and processes to enhance efficiency and user experience. Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs. Manage incidents, problems, and changes using ITIL-based best practices. Maintain accurate documentation and asset records to support compliance and reporting. Build strong relationships with colleagues to promote collaboration and improve system effectiveness. Support end-user device management, including setup, configuration, and security. What We're Looking For Experience in IT support or infrastructure roles (2nd and 3rd line). A proactive, customer-focused approach with strong communication skills. Good technical knowledge across Windows, Office 365, networking, and end-user devices. Strong problem-solving ability and attention to detail.
Sanderson Government & Defence
Basingstoke, Hampshire
Overview: A leading secure IT provider is seeking a motivated and ambitious 3rd Line Core Engineer (Grade 11) to join a highly secure Basingstoke-based environment. This role is an excellent entry point into 3rd line engineering, offering hands-on training, clear progression, and exposure to a wide range of core infrastructure technologies click apply for full job details
Dec 10, 2025
Full time
Overview: A leading secure IT provider is seeking a motivated and ambitious 3rd Line Core Engineer (Grade 11) to join a highly secure Basingstoke-based environment. This role is an excellent entry point into 3rd line engineering, offering hands-on training, clear progression, and exposure to a wide range of core infrastructure technologies click apply for full job details
Role: 2nd Line Engineer Location: Poole (Hybrid) Salary: £30,000 - £35,000 Award-Winning Cloud & Security MSP Elite Training Rapid Progression to 3rd Line, Cloud & Cyber Were working with an award-winning MSP in Poole , known for delivering cutting-edge Cloud, Cyber Security and Modern Workplace solutions to clients across the UK click apply for full job details
Dec 10, 2025
Full time
Role: 2nd Line Engineer Location: Poole (Hybrid) Salary: £30,000 - £35,000 Award-Winning Cloud & Security MSP Elite Training Rapid Progression to 3rd Line, Cloud & Cyber Were working with an award-winning MSP in Poole , known for delivering cutting-edge Cloud, Cyber Security and Modern Workplace solutions to clients across the UK click apply for full job details
Azure Specialist / Cloud Engineer Tech stack - IT Support, 2nd/3rd Line, Azure, Office 365, Sharepoint, Microsoft Cloud Specialist - £35-45k Looking for a role where every day feels a bit different? This friendly, long-standing IT support team is on the lookout for a Cloud Specialist who knows their way around Office 365 and Azure and enjoys helping customers get the best out of their tech click apply for full job details
Dec 10, 2025
Full time
Azure Specialist / Cloud Engineer Tech stack - IT Support, 2nd/3rd Line, Azure, Office 365, Sharepoint, Microsoft Cloud Specialist - £35-45k Looking for a role where every day feels a bit different? This friendly, long-standing IT support team is on the lookout for a Cloud Specialist who knows their way around Office 365 and Azure and enjoys helping customers get the best out of their tech click apply for full job details
Life on the team Location: Hatfield / Milton Keynes/ Nottingham Hours: 37.5 per week Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team / Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant click apply for full job details
Dec 10, 2025
Full time
Life on the team Location: Hatfield / Milton Keynes/ Nottingham Hours: 37.5 per week Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team / Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant click apply for full job details
Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area click apply for full job details
Dec 10, 2025
Full time
Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area click apply for full job details
Project Manager Data Centre, Mechanical & Electrical Engineering Prince 2 Contract: 6Months Location: Stockley Park/Slough and Remote Rate: £500 per day Inside IR35 One of the UKs fastest growing data centre providers which owns, designs, builds and operates the countrys most efficient and flexible data centres is seeking a Mechanical & Electrical Project Manager is to take full ownership and responsibility of all elements of customer demand project management process, from inception through to implementation, delivery and final sign off. Working with the PMO manager, all customer demands are required to be driven through and in accordance with Company project management process, to agreed timescales, budgeted costs and the required quality levels. Health and Safety is regarded as the top priority and should not be compromised with a focus given to driving continual improvement in this area. Main Tasks & Responsibilities Project Manager Mechanical & Electrical Data Centre Health & Safety Act as the Project Manager for customer demands, working across the portfolio of Data Centre projects. Works will include the following: Management of Health and Safety of the works across all Data Centre projects Ensuring that the project scope is clearly defined, capturing the objectives and project brief, minimising variations, scope creep and cost increases Co-ordination of works to ensure timely delivery of the project including liaison with the construction team, contractors, external resources and the site FM team Preparation, submission and tracking of all necessary change controls Responsible for ensuring completion of final commissioning with support from specialist teams (external or internal) prior to handover to Operations Team Preparation of snagging lists and management of closing out of items Formal handover to Operations team at project completion Providing Project Management support on any additional works carried out on other sites where necessary Management of project costs in line with approved business case Regular reporting on progress of project to the Programme Manager Management of external consultants and third party supply partners required to deliver the project Liaison with and progress reporting to Customers and the Programme Manager Obtaining quotes from 3rd parties and raising internal Purchase Requisition Liaising with the Technical Account Management Team for initial development of Customer related demands. Providing Costs to the Technical Account Management Team from vendors, to allow them to produce Customer Specific Quotes for Customer Demands. Any other reasonable requests made by your line manager Essential Skills & Experience Project Manager Mechanical & Electrical Data Centre Health & Safety Previous experience working within a critical environment is essential, with Data Centre specific experience being an advantage. The successful applicant will have substantial Project Management experience and a proven ability to manage multiple concurrent projects. PRINCE2, APM or other Project Management certification preferred Proven Project Management skills in a technical/construction environment Demonstrable experience in managing budgets and financial tracking Demonstrable experience in delivering projects to client satisfaction Good working knowledge of MS Office and MS Project Able to understand, manage and track project schedules Demonstrable change management skills Past experience in a technical trade qualification in engineering (critical environments or other sector) would be an advantage Skilled in the identification, analysis and management of project risks Able to effectively manage project issues to successful closure Experienced in delivering to set project quality criteria A competent manager of virtual teams (internal and external) in a matrix managed environment Works well as an individual and within a team Demonstrates a high level of integrity with an approachable demeanour Shows assertiveness in managing conflict and is able to find inventive solutions that lead to mutually beneficial outcomes Able to recognise constraints on stakeholders and use own initiative to proactively develop solutions Identifies areas for improvement and acts upon them Anticipates internal and external issues that may impact on the project Ability to lead through influence and empower stakeholders to make challenging decisions Promotes a culture of continuous improvement, willing to demonstrate adaptability when change is necessary and able to actively involve those affected by change Confidently facilitates meetings to encourage input from all participants to ensure all viewpoints are aired and considered Strong negotiation skills and confident in challenging stakeholders to resolve conflicting priorities to achieve mutually beneficial outcomes Identifies and breaks down barriers to success while considering longer-term implications of decisions made Adheres to the escalation process, highlighting early warnings to senior management whilst also maintaining personal accountability Keen to contribute to developing best practices within the Project Management team Key Words: Project Manager, M&E, Mechanical, Electrical, Engineering, Data Centre, Datacentre, Customer Demand, Prince, APM, Health & Safety JBRP1_UKTJ
Dec 10, 2025
Full time
Project Manager Data Centre, Mechanical & Electrical Engineering Prince 2 Contract: 6Months Location: Stockley Park/Slough and Remote Rate: £500 per day Inside IR35 One of the UKs fastest growing data centre providers which owns, designs, builds and operates the countrys most efficient and flexible data centres is seeking a Mechanical & Electrical Project Manager is to take full ownership and responsibility of all elements of customer demand project management process, from inception through to implementation, delivery and final sign off. Working with the PMO manager, all customer demands are required to be driven through and in accordance with Company project management process, to agreed timescales, budgeted costs and the required quality levels. Health and Safety is regarded as the top priority and should not be compromised with a focus given to driving continual improvement in this area. Main Tasks & Responsibilities Project Manager Mechanical & Electrical Data Centre Health & Safety Act as the Project Manager for customer demands, working across the portfolio of Data Centre projects. Works will include the following: Management of Health and Safety of the works across all Data Centre projects Ensuring that the project scope is clearly defined, capturing the objectives and project brief, minimising variations, scope creep and cost increases Co-ordination of works to ensure timely delivery of the project including liaison with the construction team, contractors, external resources and the site FM team Preparation, submission and tracking of all necessary change controls Responsible for ensuring completion of final commissioning with support from specialist teams (external or internal) prior to handover to Operations Team Preparation of snagging lists and management of closing out of items Formal handover to Operations team at project completion Providing Project Management support on any additional works carried out on other sites where necessary Management of project costs in line with approved business case Regular reporting on progress of project to the Programme Manager Management of external consultants and third party supply partners required to deliver the project Liaison with and progress reporting to Customers and the Programme Manager Obtaining quotes from 3rd parties and raising internal Purchase Requisition Liaising with the Technical Account Management Team for initial development of Customer related demands. Providing Costs to the Technical Account Management Team from vendors, to allow them to produce Customer Specific Quotes for Customer Demands. Any other reasonable requests made by your line manager Essential Skills & Experience Project Manager Mechanical & Electrical Data Centre Health & Safety Previous experience working within a critical environment is essential, with Data Centre specific experience being an advantage. The successful applicant will have substantial Project Management experience and a proven ability to manage multiple concurrent projects. PRINCE2, APM or other Project Management certification preferred Proven Project Management skills in a technical/construction environment Demonstrable experience in managing budgets and financial tracking Demonstrable experience in delivering projects to client satisfaction Good working knowledge of MS Office and MS Project Able to understand, manage and track project schedules Demonstrable change management skills Past experience in a technical trade qualification in engineering (critical environments or other sector) would be an advantage Skilled in the identification, analysis and management of project risks Able to effectively manage project issues to successful closure Experienced in delivering to set project quality criteria A competent manager of virtual teams (internal and external) in a matrix managed environment Works well as an individual and within a team Demonstrates a high level of integrity with an approachable demeanour Shows assertiveness in managing conflict and is able to find inventive solutions that lead to mutually beneficial outcomes Able to recognise constraints on stakeholders and use own initiative to proactively develop solutions Identifies areas for improvement and acts upon them Anticipates internal and external issues that may impact on the project Ability to lead through influence and empower stakeholders to make challenging decisions Promotes a culture of continuous improvement, willing to demonstrate adaptability when change is necessary and able to actively involve those affected by change Confidently facilitates meetings to encourage input from all participants to ensure all viewpoints are aired and considered Strong negotiation skills and confident in challenging stakeholders to resolve conflicting priorities to achieve mutually beneficial outcomes Identifies and breaks down barriers to success while considering longer-term implications of decisions made Adheres to the escalation process, highlighting early warnings to senior management whilst also maintaining personal accountability Keen to contribute to developing best practices within the Project Management team Key Words: Project Manager, M&E, Mechanical, Electrical, Engineering, Data Centre, Datacentre, Customer Demand, Prince, APM, Health & Safety JBRP1_UKTJ
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.Join our dynamic Global Innovation Capability Team at Haleon, where we're dedicated to delivering Better Everyday Health with Humanity . Innovation is a dynamic, exciting and critical part of Haleon that connects consumers with science to create inspiring new product ideas that help people better manage their health every day. We work across all the categories in Haleon from oral care to pain relief, from respiratory to vitamins and finally digestive health. Our team leads the creative Design Thinking idea generation process to develop new products and claims across all our markets, from China to the US, from Europe to Latin America. We're pioneers at inventing new ways to use Ai to accelerate and improve how we understand consumer needs, and interrogate science to unlock new ideas.Our team sits within the Marketing Excellence section of the business, meaning we don't just create new ways of innovating but also build capability across the entire organisation at the same time, bringing Marketing and R&D together across global brands and local markets around the world. Opportunity at a glance: As the Global Innovation Capability Team Assistant you'll play a key role in driving growth for Haleon's business. You'll start by learning our approaches to brand building and innovation-led growth. You'll get immersed in how we understand our consumer's needs, and finally our design thinking ideation methods we use to generate product and claim ideas. You'll learn about our different brands across oral care, Over The Counter (OTC) and wellness categories, and the science behind the conditions they treat. Finally we'll teach you how we're applying Ai to all of the above, to accelerate and improve the quality and speed of our work.You'll then take all of this understanding to: Work on live innovation briefs spanning new products & claims projects Create new Ai-powered workflows Develop and deliver new Innovation Capability modules and training Manage many aspects of the team's logisticsThis role will help you witness how companies learn and grow their marketing skills in innovation. The role will have high levels of visibility across Haleon, giving you opportunities to present to large audiences around the world.As Ai is a key enabler where much of our time is spent developing exciting new ways of innovating, we're looking for people with an active passion, capability and curiosity with Ai, who are experienced with Ai platforms or building new Ai solutions, and applying it to improve how you work everyday.Key Responsibilities: Co-ordinate the Innovation Capability team, and key events throughout our annual calendar Manage timelines and coordination for priority initiatives (events, projects, developing and delivering new capabilities) Support product and claims innovation projects on global or local brands Develop new Ai workflows across consumer & scientific understanding, as well as new idea generation methods Education Requirements : We are looking for people with strong Ai skills (from effective prompting, experience using different platforms, success in improving workflows, even building Ai-powered bespoke solutions to challenges) We are interested in both + students pursuing data science degrees looking to apply Ai skills into real world business and commercial challenges + non-data science students (e.g. marketing, business, psychology, science) but with experience, passion & interest in applying Ai to their discipline If you are studying for your Undergraduate Degree, you must be in your 2nd year of study (England) or 3rd year of study (Scotland) and seeking to complete a year in industry in partnership with your university. Please ensure the role is suitable for your placement year. Role Start Date: July 2026 Benefits: Salary of £28,860 per year Haleon Bonus Structure Health & wellbeing programmes to support your physical and mental health You will join IP Unite, Haleon's community for students run by students to support charity events, sports clubs, STEM outreach and many more exciting projects Application Process: The application process has a total of up to 4 stages: Application - information will be required regarding your education and Right to Work. Hirevue Online Assessment - you will be asked to complete a behaviour based online assessment/interview. Hirevue One-Way Video Interview - if selected you receive a link to complete an one-way video interview focusing on your motivation for joining Haleon and what transferrable skills you will bring to the role. This will be screened by the Early Talent Team. Interview - if selected you will be invited to attend a virtual interview; The interview will consist of a competency-based interview and may include a case study/technical exercise. Offer - candidates will receive an outcome within 2 weeks following interview.Interviews will be held in January/February 2026We advise you to apply as soon as possible as we may close the role due to the volume of applications.If you require any support or adjustments with your application, please email: Please save a copy of the job description, as this may be helpful to refer to once the advert closes. Job Posting End Date 2025-12-19 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodation Requests Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to . Please include the following in your email: • Use subject line: 'Haleon Careers: Job Accommodation Request' • Your Name and contact information • Requisition ID and Job Title you are interested in • Location of Requisition (city/state or province/country) • Description of specific accommodation you are requesting • Resumes, CVs, or other requests outside of accommodation
Dec 10, 2025
Full time
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.Join our dynamic Global Innovation Capability Team at Haleon, where we're dedicated to delivering Better Everyday Health with Humanity . Innovation is a dynamic, exciting and critical part of Haleon that connects consumers with science to create inspiring new product ideas that help people better manage their health every day. We work across all the categories in Haleon from oral care to pain relief, from respiratory to vitamins and finally digestive health. Our team leads the creative Design Thinking idea generation process to develop new products and claims across all our markets, from China to the US, from Europe to Latin America. We're pioneers at inventing new ways to use Ai to accelerate and improve how we understand consumer needs, and interrogate science to unlock new ideas.Our team sits within the Marketing Excellence section of the business, meaning we don't just create new ways of innovating but also build capability across the entire organisation at the same time, bringing Marketing and R&D together across global brands and local markets around the world. Opportunity at a glance: As the Global Innovation Capability Team Assistant you'll play a key role in driving growth for Haleon's business. You'll start by learning our approaches to brand building and innovation-led growth. You'll get immersed in how we understand our consumer's needs, and finally our design thinking ideation methods we use to generate product and claim ideas. You'll learn about our different brands across oral care, Over The Counter (OTC) and wellness categories, and the science behind the conditions they treat. Finally we'll teach you how we're applying Ai to all of the above, to accelerate and improve the quality and speed of our work.You'll then take all of this understanding to: Work on live innovation briefs spanning new products & claims projects Create new Ai-powered workflows Develop and deliver new Innovation Capability modules and training Manage many aspects of the team's logisticsThis role will help you witness how companies learn and grow their marketing skills in innovation. The role will have high levels of visibility across Haleon, giving you opportunities to present to large audiences around the world.As Ai is a key enabler where much of our time is spent developing exciting new ways of innovating, we're looking for people with an active passion, capability and curiosity with Ai, who are experienced with Ai platforms or building new Ai solutions, and applying it to improve how you work everyday.Key Responsibilities: Co-ordinate the Innovation Capability team, and key events throughout our annual calendar Manage timelines and coordination for priority initiatives (events, projects, developing and delivering new capabilities) Support product and claims innovation projects on global or local brands Develop new Ai workflows across consumer & scientific understanding, as well as new idea generation methods Education Requirements : We are looking for people with strong Ai skills (from effective prompting, experience using different platforms, success in improving workflows, even building Ai-powered bespoke solutions to challenges) We are interested in both + students pursuing data science degrees looking to apply Ai skills into real world business and commercial challenges + non-data science students (e.g. marketing, business, psychology, science) but with experience, passion & interest in applying Ai to their discipline If you are studying for your Undergraduate Degree, you must be in your 2nd year of study (England) or 3rd year of study (Scotland) and seeking to complete a year in industry in partnership with your university. Please ensure the role is suitable for your placement year. Role Start Date: July 2026 Benefits: Salary of £28,860 per year Haleon Bonus Structure Health & wellbeing programmes to support your physical and mental health You will join IP Unite, Haleon's community for students run by students to support charity events, sports clubs, STEM outreach and many more exciting projects Application Process: The application process has a total of up to 4 stages: Application - information will be required regarding your education and Right to Work. Hirevue Online Assessment - you will be asked to complete a behaviour based online assessment/interview. Hirevue One-Way Video Interview - if selected you receive a link to complete an one-way video interview focusing on your motivation for joining Haleon and what transferrable skills you will bring to the role. This will be screened by the Early Talent Team. Interview - if selected you will be invited to attend a virtual interview; The interview will consist of a competency-based interview and may include a case study/technical exercise. Offer - candidates will receive an outcome within 2 weeks following interview.Interviews will be held in January/February 2026We advise you to apply as soon as possible as we may close the role due to the volume of applications.If you require any support or adjustments with your application, please email: Please save a copy of the job description, as this may be helpful to refer to once the advert closes. Job Posting End Date 2025-12-19 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodation Requests Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to . Please include the following in your email: • Use subject line: 'Haleon Careers: Job Accommodation Request' • Your Name and contact information • Requisition ID and Job Title you are interested in • Location of Requisition (city/state or province/country) • Description of specific accommodation you are requesting • Resumes, CVs, or other requests outside of accommodation
Venatu Recruitment Group
Driffield, North Humberside
Infrastructure Engineer - 3rd Line Support Location: Brandesburton Salary: £40-45k plus package Benefits: Company Bonus Scheme, 14% Pension, 25 Days Holiday + Bank Holidays Contract: Permanent, Full-Time Reports to: IT Infrastructure & Security Manager About the Company Be part of a leading force in offsite construction, delivering innovative modular building solutions across sectors such as healthcare, click apply for full job details
Dec 10, 2025
Full time
Infrastructure Engineer - 3rd Line Support Location: Brandesburton Salary: £40-45k plus package Benefits: Company Bonus Scheme, 14% Pension, 25 Days Holiday + Bank Holidays Contract: Permanent, Full-Time Reports to: IT Infrastructure & Security Manager About the Company Be part of a leading force in offsite construction, delivering innovative modular building solutions across sectors such as healthcare, click apply for full job details
3rd Line Support Engineer Outside IR35 Contract - 275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills.
Dec 10, 2025
Full time
3rd Line Support Engineer Outside IR35 Contract - 275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills.
2nd/3rd Line IT Network Support Engineer Salary: £40k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required We have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 2nd/3rd Line IT Network Support Engineers with experience in a Managed Service Provider environment. The role offers excellent scope and future growth opportunities for the right candidate. Network Support Engineer Requirements: Significant experience supporting and troubleshooting complex multi-site LAN/WAN environments Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper) In-depth knowledge of routing protocols (OSPF, BGP, EIGRP) and dynamic routing configuration Strong understanding of network security concepts, including firewall rule sets, VPNs (IPSec, SSL), and intrusion prevention systems Experience with VLAN design, trunking, inter-VLAN routing, and network segmentation Hands-on experience with wireless networking (802.1x authentication, enterprise Wi-Fi deployment, troubleshooting RF issues) Proficient in network monitoring, analysis, and troubleshooting using tools such as Wireshark, SolarWinds, PRTG, or similar Experience with network automation and scripting (e.g., Python, Ansible, or PowerShell) for configuration management and monitoring Familiarity with cloud networking (Azure/AWS VPCs, VPN gateways, ExpressRoute/Direct Connect) Proven ability to implement and support high-availability solutions (redundant links, HSRP/VRRP, load balancing) Experience with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network QoS Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Dec 10, 2025
Full time
2nd/3rd Line IT Network Support Engineer Salary: £40k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required We have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 2nd/3rd Line IT Network Support Engineers with experience in a Managed Service Provider environment. The role offers excellent scope and future growth opportunities for the right candidate. Network Support Engineer Requirements: Significant experience supporting and troubleshooting complex multi-site LAN/WAN environments Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper) In-depth knowledge of routing protocols (OSPF, BGP, EIGRP) and dynamic routing configuration Strong understanding of network security concepts, including firewall rule sets, VPNs (IPSec, SSL), and intrusion prevention systems Experience with VLAN design, trunking, inter-VLAN routing, and network segmentation Hands-on experience with wireless networking (802.1x authentication, enterprise Wi-Fi deployment, troubleshooting RF issues) Proficient in network monitoring, analysis, and troubleshooting using tools such as Wireshark, SolarWinds, PRTG, or similar Experience with network automation and scripting (e.g., Python, Ansible, or PowerShell) for configuration management and monitoring Familiarity with cloud networking (Azure/AWS VPCs, VPN gateways, ExpressRoute/Direct Connect) Proven ability to implement and support high-availability solutions (redundant links, HSRP/VRRP, load balancing) Experience with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network QoS Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
Dec 10, 2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Dec 10, 2025
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
DV-Cleared Application Support Engineer - Contract - Cheltenham - On-Site Hays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active eDV clearance. Rate: 550- 650/day Location: Cheltenham (3/4 days/week on-site) Duration: Contract Clearance: Must hold live eDV clearance Role Overview Join a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack. Responsibilities Build and deploy code using Java, Maven, NPM, Terraform, and Ansible Manage CI pipelines and automated testing (Cypress) Monitor services with InfluxDB and Grafana Provide 2nd/3rd line support and incident response Perform OS patching, database housekeeping, and data centre ops Required Skills Experience in managed service environments Strong Java or similar development background Git version control Strong problem-solving and communication skills Desirable Skills Microservices, AMQP, S3, Oracle, Terraform/Ansible Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 10, 2025
Contractor
DV-Cleared Application Support Engineer - Contract - Cheltenham - On-Site Hays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active eDV clearance. Rate: 550- 650/day Location: Cheltenham (3/4 days/week on-site) Duration: Contract Clearance: Must hold live eDV clearance Role Overview Join a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack. Responsibilities Build and deploy code using Java, Maven, NPM, Terraform, and Ansible Manage CI pipelines and automated testing (Cypress) Monitor services with InfluxDB and Grafana Provide 2nd/3rd line support and incident response Perform OS patching, database housekeeping, and data centre ops Required Skills Experience in managed service environments Strong Java or similar development background Git version control Strong problem-solving and communication skills Desirable Skills Microservices, AMQP, S3, Oracle, Terraform/Ansible Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
3rd Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON s and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Dec 10, 2025
Full time
3rd Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON s and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Senior Network Team Manager is responsible for overseeing the performance, resilience, and continuous improvement of the Royal Wolverhampton NHS Trust's network infrastructure. This pivotal role combines hands on technical leadership with strategic input into IT security, cloud architecture, and policy development-ensuring our network services remain robust, secure, and aligned with organisational priorities. Main duties of the job Key Responsibilities Network Leadership & Strategy Lead the design, implementation, and optimisation of the Trust's LAN, WAN, and voice infrastructure to ensure 24/7 availability of clinical and non clinical services. Provide expert input into IT security and general policy development, ensuring alignment with Trust wide digital strategy. Drive the development and implementation of network related policies, procedures, and standards. Operational Oversight Manage the day to day support, configuration, maintenance, and monitoring of network systems. Participate in the out of hours on call rota to ensure continuity of service and rapid incident response. Take ownership of escalated network issues, leading resolution efforts and root cause analysis for complex technical challenges. Team & Project Management Lead, mentor, and develop a team of network engineers, ensuring high performance and professional growth. Oversee task allocation, project scheduling, and priority management across the network team. Contribute to the wider IT leadership team, advising on strategic opportunities and risks. Governance & Change Control Ensure all changes follow the Trust's change management protocols, with minimal disruption to services. Assess the broader impact of network changes on interconnected systems and services. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Job responsibilities Overall responsibility for network and telephony systems. Take the initiative and ensure the future proofing of the RWT IT infrastructure to meet current and potential future business needs. Undertake appropriate capacity planning measures. Management of critical remote working solutions to support agile home working and access to Trust resources from other organisations. This also provides support critical clinical services that provide diagnostics remotely (including Radiology and Pathology). Responsible for providing critical telephony infrastructure support. This includes switchboard services, patient and staff call centres and remote telephony services. Provide hands on 2nd and 3rd line support for the WAN and LAN infrastructure of the RWT with respect to hardware, software and cabling in accordance with service level agreements, taking ownership of issues through to satisfactory resolution and troubleshooting highly complex systems. Lead the design of networking services and customer infrastructures from conception to completion. Manage the Network Team workload in relation to task prioritisation and scheduling, handling changing, and conflicting priorities as required. Manage the expectations and needs of both the reporting staff and the Head of Technical Services. Responsible for the day to day management of the RWT data centres ensuring that best practice and Health and Safety standard are adhered to. Ensure that there is adequate staff cover, to always support the network infrastructure. Ensure the 24/7 availability and performance of services and national programme applications at New Cross Hospital, Health Centres and GP Practices. Day to day management and provision of support for RWT and GP networks, phones and related systems. Ensure that there is adequate staff available to support the infrastructure. Ensuring that problems are reported to third parties as required ensuring a satisfactory resolution. To be responsible for security of systems and of traffic carried on the networks, ensuring Network Teams are in control of access to Infrastructure services and other systems security measures as necessary. Have overall responsibility and control for producing management reports and statistics for measurement and network performance and availability against SLAs. Analysing results, identifying issues where possible before they arise and proactively taking appropriate corrective actions. Responsible for the production and maintenance of technical documentation and procedures and keeping them up to date. Ensure that an asset inventory of all Infrastructure equipment and software at all sites is readily available and up to date. Manage the activities of and take full responsibility for the network team staff including performance appraisals and Personal Development Plans, training, mentoring, holidays, sickness reviews, recruitment, salary awards, disciplinary and grievance issues. Ensure appropriate levels of maintenance on networking equipment, and software. Negotiate contracts with suppliers for supply of goods and services and monitor any SLAs in place. Ensure value for money is maintained. Project Management and planning of network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice. Design solutions to highly complex problems and lead IT related projects to PRINCE2 equivalent standards. The Post Holder will specify the resources necessary to complete projects as well as plan and manage the time needed, highlighting when problems arise to line manager. Troubleshoot highly complex network configurations quickly and efficiently to ensure the 24/7 availability and performance of networks and connectivity to national programme applications at all offices, Health Centres and GP Practices of the Royal Wolverhampton NHS Trust. Responsible for the installation and configuration of voice, routers, switches and other equipment without supervision and project lead LAN, WAN and voice installations. Responsible for researching innovations in network hardware and systems and proposing improvements for the cost effective improvement of Royal Wolverhampton NHS Trust network infrastructures. Design highly complex network systems with many interdependencies affecting other areas of IT. This includes preparing papers for new projects and running pilot projects such as wireless and VOIP solutions. Maintain an up to date and advanced knowledge of network technologies and management tools for networks devices and peripheral devices including firewalls. Manage an appropriate disaster recovery testing programme ensuring lessons learnt are acted upon speedily or highlighted for future planning where immediate implementation is not possible. Ensure that all IT Data Security is managed effectively and that all work conforms to NHS, government and/or industry standards. Develop and monitor budgets for major ICT Technical projects that fall within the remit of the Service Ensure that regular housekeeping tasks are performed including but not limited to: Maintenance of systems and environments together with testing. Disaster recovery scenarios and how to deal with them. Maintenance and monitoring, where appropriate escalating to NHSIA or the Head of Technical Services. Implement policies for network related services, impact on both clinical and administrative systems. Implement national security policies and practices. Assist in managing and planning network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice. Responsibility for external and internal security of all networks, ensuring that security monitoring systems are operational. Responsible for the day to day running of network and firewalls and other systems security as necessary. To support the cyber security team in diagnosing and resolving issues that may have been identified with potential impact to the security of the RWT infrastructure. This is to be done so in a timely manner defined by the Cyber Security Team or the Royal Wolverhampton NHS Trust Board. Person Specification Qualifications Evidence of formal technical specialist training and ongoing professional development in emerging technologies. Degree level education with a strong academic foundation in IT or related disciplines. PRINCE2 certification . click apply for full job details
Dec 10, 2025
Full time
Senior Network Team Manager is responsible for overseeing the performance, resilience, and continuous improvement of the Royal Wolverhampton NHS Trust's network infrastructure. This pivotal role combines hands on technical leadership with strategic input into IT security, cloud architecture, and policy development-ensuring our network services remain robust, secure, and aligned with organisational priorities. Main duties of the job Key Responsibilities Network Leadership & Strategy Lead the design, implementation, and optimisation of the Trust's LAN, WAN, and voice infrastructure to ensure 24/7 availability of clinical and non clinical services. Provide expert input into IT security and general policy development, ensuring alignment with Trust wide digital strategy. Drive the development and implementation of network related policies, procedures, and standards. Operational Oversight Manage the day to day support, configuration, maintenance, and monitoring of network systems. Participate in the out of hours on call rota to ensure continuity of service and rapid incident response. Take ownership of escalated network issues, leading resolution efforts and root cause analysis for complex technical challenges. Team & Project Management Lead, mentor, and develop a team of network engineers, ensuring high performance and professional growth. Oversee task allocation, project scheduling, and priority management across the network team. Contribute to the wider IT leadership team, advising on strategic opportunities and risks. Governance & Change Control Ensure all changes follow the Trust's change management protocols, with minimal disruption to services. Assess the broader impact of network changes on interconnected systems and services. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Job responsibilities Overall responsibility for network and telephony systems. Take the initiative and ensure the future proofing of the RWT IT infrastructure to meet current and potential future business needs. Undertake appropriate capacity planning measures. Management of critical remote working solutions to support agile home working and access to Trust resources from other organisations. This also provides support critical clinical services that provide diagnostics remotely (including Radiology and Pathology). Responsible for providing critical telephony infrastructure support. This includes switchboard services, patient and staff call centres and remote telephony services. Provide hands on 2nd and 3rd line support for the WAN and LAN infrastructure of the RWT with respect to hardware, software and cabling in accordance with service level agreements, taking ownership of issues through to satisfactory resolution and troubleshooting highly complex systems. Lead the design of networking services and customer infrastructures from conception to completion. Manage the Network Team workload in relation to task prioritisation and scheduling, handling changing, and conflicting priorities as required. Manage the expectations and needs of both the reporting staff and the Head of Technical Services. Responsible for the day to day management of the RWT data centres ensuring that best practice and Health and Safety standard are adhered to. Ensure that there is adequate staff cover, to always support the network infrastructure. Ensure the 24/7 availability and performance of services and national programme applications at New Cross Hospital, Health Centres and GP Practices. Day to day management and provision of support for RWT and GP networks, phones and related systems. Ensure that there is adequate staff available to support the infrastructure. Ensuring that problems are reported to third parties as required ensuring a satisfactory resolution. To be responsible for security of systems and of traffic carried on the networks, ensuring Network Teams are in control of access to Infrastructure services and other systems security measures as necessary. Have overall responsibility and control for producing management reports and statistics for measurement and network performance and availability against SLAs. Analysing results, identifying issues where possible before they arise and proactively taking appropriate corrective actions. Responsible for the production and maintenance of technical documentation and procedures and keeping them up to date. Ensure that an asset inventory of all Infrastructure equipment and software at all sites is readily available and up to date. Manage the activities of and take full responsibility for the network team staff including performance appraisals and Personal Development Plans, training, mentoring, holidays, sickness reviews, recruitment, salary awards, disciplinary and grievance issues. Ensure appropriate levels of maintenance on networking equipment, and software. Negotiate contracts with suppliers for supply of goods and services and monitor any SLAs in place. Ensure value for money is maintained. Project Management and planning of network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice. Design solutions to highly complex problems and lead IT related projects to PRINCE2 equivalent standards. The Post Holder will specify the resources necessary to complete projects as well as plan and manage the time needed, highlighting when problems arise to line manager. Troubleshoot highly complex network configurations quickly and efficiently to ensure the 24/7 availability and performance of networks and connectivity to national programme applications at all offices, Health Centres and GP Practices of the Royal Wolverhampton NHS Trust. Responsible for the installation and configuration of voice, routers, switches and other equipment without supervision and project lead LAN, WAN and voice installations. Responsible for researching innovations in network hardware and systems and proposing improvements for the cost effective improvement of Royal Wolverhampton NHS Trust network infrastructures. Design highly complex network systems with many interdependencies affecting other areas of IT. This includes preparing papers for new projects and running pilot projects such as wireless and VOIP solutions. Maintain an up to date and advanced knowledge of network technologies and management tools for networks devices and peripheral devices including firewalls. Manage an appropriate disaster recovery testing programme ensuring lessons learnt are acted upon speedily or highlighted for future planning where immediate implementation is not possible. Ensure that all IT Data Security is managed effectively and that all work conforms to NHS, government and/or industry standards. Develop and monitor budgets for major ICT Technical projects that fall within the remit of the Service Ensure that regular housekeeping tasks are performed including but not limited to: Maintenance of systems and environments together with testing. Disaster recovery scenarios and how to deal with them. Maintenance and monitoring, where appropriate escalating to NHSIA or the Head of Technical Services. Implement policies for network related services, impact on both clinical and administrative systems. Implement national security policies and practices. Assist in managing and planning network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice. Responsibility for external and internal security of all networks, ensuring that security monitoring systems are operational. Responsible for the day to day running of network and firewalls and other systems security as necessary. To support the cyber security team in diagnosing and resolving issues that may have been identified with potential impact to the security of the RWT infrastructure. This is to be done so in a timely manner defined by the Cyber Security Team or the Royal Wolverhampton NHS Trust Board. Person Specification Qualifications Evidence of formal technical specialist training and ongoing professional development in emerging technologies. Degree level education with a strong academic foundation in IT or related disciplines. PRINCE2 certification . click apply for full job details
