111 jobs found

IT Support Engineer 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If youve also worked in the following roles, wed also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk click apply for full job details

IT Technician - Wanted - Immediate Start! East Midlands Based Up to £36k per year Permanent, Full-Time Are you an experienced IT Technician? Regional Recruitment are recruiting for an IT Technician (2nd 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment. What's on Offer: Competitive salary package of up to £36k p/a (dependent on experience) Ongoing training and support Working in a supportive and fun environment Excellent development and progression opportunities Qualifications Essential: Understanding of DNS, Active Directory, DHCP and File Storage Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line Microsoft technologies such as Azure, Intune and Entra Windows Server & Windows 10 & 11 Strong cable management skills with a focus on discreet, clean, and professional installations Hardware building, configuration and installation experience Networking, Switching, and Next-Generation Firewalls Desirable: VMWare, AWS, Citrix XenCentre PowerShell scripting Backup and disaster recovery systems Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work Awareness of workplace cleanliness, health & safety, and post-installation site standards Roles & Responsibilities Assist in the development and integration of Power BI for client data solutions Provide professional, efficient telephone, email, remote and in-person support for complex technical issues Document and maintain accurate client records to support efficient issue resolution Log, update and resolve higher-level support tickets Diagnose and resolve advanced hardware, software, networking and infrastructure issues Prepare, configure and install hardware and software solutions at client sites Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging) Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional Support and guide service desk engineers with escalated issues and technical development where appropriate Contribute to technical projects from planning through to successful implementation Requirements As the successful IT Technician, you will also be expected to: Assist leadership in reviewing and improving internal systems, documentation and operational policies About Regional Recruitment This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. If this IT Technician role is right for you - Click to apply below. To explore more roles available across the UK, please visit (url removed)

Job Title: IT Support Engineer / Team Leader (50/50 Split Role) - East London Contract Details Contract Type: Fixed-term (12-month contract) Location East London Rate: £145 per day Role Overview This role combines hands-on technical support with team coordination responsibilities. The successful candidate will provide high-quality IT support while assisting in the day-to-day management and organization of the support team. Key Responsibilities IT Support Engineer (50%) Provide 2nd line support for hardware and software issues Troubleshoot and support: Operating Systems: Windows 11 and macOS Applications: Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London Team Leader Service Delivery Manager Skills & Experience Required Experience in IT support (1st-2nd line environment) Strong knowledge of Windows 11, macOS, and Microsoft 365 Familiarity with VPN tools (e.g., GlobalProtect) Experience with ticketing systems (ServiceNow preferred) Solid understanding of network troubleshooting (Wi-Fi, connectivity issues) Strong organizational and communication skills Ability to manage workload independently and prioritize effectively Key Attributes Customer-focused with strong problem-solving skills Proactive and accountable with a sense of ownership Able to balance technical duties with team coordination responsibilities Professional, reliable, and detail-oriented

Centreless Grinder Location: Kent / Essex Border Salary: up to £35,000 Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client s team. The candidate must be experience in engineering, ideally aerospace sector and will be required to set and run a variety of grinding, inclusive of 2nd operation machine tools, working in line with health and safety legislation. The candidate will endeavour to reduce waste and improve productivity, in line with zero defect philosophy, through increased effectiveness and efficiency. Please note this is a full-time role but 4 day a week. Working hours Monday to Thursday -hour week. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual Centre-less Grinders Ability to interpret engineering drawings and specifications. Measurement skills proficient in reading micrometre and working to tight tolerances. Team Player and communicate with colleagues to ensure the implementation of the company s policies and goals Attention to detail, including numeracy, and quality performance. Additional Information 16 days holiday plus 8 bank holidays. Working hours Monday to Thursday (Apply online only); 37-hour week Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder

2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

4th Line Cloud Support Engineer (DV Cleared / Single UK National) Basingstoke Fully On-site £575 per day Contract We're supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke . This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You'll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function. The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment. What you'll be doing Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments for new services entering live operation Producing and maintaining operational documentation (work instructions, patching schedules) Owning lifecycle management to ensure supported technologies remain secure and vendor-supported Providing technical leadership within the support team Key skills and experience Strong VMware background: vCenter, ESXi, NSX, VCF Horizon VDI experience Windows enterprise environments including AD, DNS, SQL, SCOM Understanding of physical networking Confident problem solver with strong critical-thinking skills Comfortable acting as a senior escalation and technical authority Desirable experience Significant VMware platform experience Cloud administration (e.g. vCloud Director ) Event Management tools such as SCOM or Aria Operations Automation and scripting with PowerShell Windows Server administration Software distribution tools such as MECM Role details Rate: £575 per day Contract: 6-month initial engagement Location: Basingstoke (BSN01) - fully on-site Clearance: High-level clearance required (Single UK National only) Working pattern: Monday-Friday Rotating shifts: 07:00-15:00 and 11:00-19:00 Start: ASAP This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.

Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details