razorblue role: We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end click apply for full job details
Apr 20, 2026
Full time
razorblue role: We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end click apply for full job details
IT Support Engineer (Hybrid) West Yorkshire£28,000 - £30,00010:00 - 18:00 Hybrid (3 days onsite) An opportunity has come up for an IT Support Engineer to join a well-established business within a close-knit internal IT team. This role offers a hands-on environment where you'll support users across the business while also gaining exposure to wider infrastructure and project work. The Role Provide 1st/2nd line support to internal users (circa 300 users) Troubleshoot hardware, software, and user issues Manage and maintain Active Directory (users, permissions, group policy) Support Microsoft 365 / Office 365 environment (Exchange, Teams, SharePoint) Device builds, deployments, and software installs Support Windows Server environments and terminal services Assist with ongoing IT projects and system improvements Tech Environment Active Directory / Group Policy Microsoft 365 (Exchange, Teams, SharePoint) Windows 10/11 & Windows Server Terminal Servers / RDS General networking fundamentals (DNS, DHCP, basic troubleshooting) What They're Looking For Experience in an IT Support / Service Desk / Infrastructure role Strong troubleshooting and problem-solving skills Good communication and ability to work with non-technical users Comfortable working in a hands-on, fast-paced environment Someone who enjoys variety and taking ownership The Environment This is a smaller IT team, so the role is best suited to someone who enjoys being hands-on and involved across multiple areas rather than working in a heavily structured, siloed environment. What's On Offer £28,000 - £30,000 salary Hybrid working (2 days onsite) Broad technical exposure across the environment Opportunity to be part of a close-knit, collaborative team If you're looking for a role where you can get stuck in and have real visibility across the IT function, apply or reach out for more information. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 20, 2026
Full time
IT Support Engineer (Hybrid) West Yorkshire£28,000 - £30,00010:00 - 18:00 Hybrid (3 days onsite) An opportunity has come up for an IT Support Engineer to join a well-established business within a close-knit internal IT team. This role offers a hands-on environment where you'll support users across the business while also gaining exposure to wider infrastructure and project work. The Role Provide 1st/2nd line support to internal users (circa 300 users) Troubleshoot hardware, software, and user issues Manage and maintain Active Directory (users, permissions, group policy) Support Microsoft 365 / Office 365 environment (Exchange, Teams, SharePoint) Device builds, deployments, and software installs Support Windows Server environments and terminal services Assist with ongoing IT projects and system improvements Tech Environment Active Directory / Group Policy Microsoft 365 (Exchange, Teams, SharePoint) Windows 10/11 & Windows Server Terminal Servers / RDS General networking fundamentals (DNS, DHCP, basic troubleshooting) What They're Looking For Experience in an IT Support / Service Desk / Infrastructure role Strong troubleshooting and problem-solving skills Good communication and ability to work with non-technical users Comfortable working in a hands-on, fast-paced environment Someone who enjoys variety and taking ownership The Environment This is a smaller IT team, so the role is best suited to someone who enjoys being hands-on and involved across multiple areas rather than working in a heavily structured, siloed environment. What's On Offer £28,000 - £30,000 salary Hybrid working (2 days onsite) Broad technical exposure across the environment Opportunity to be part of a close-knit, collaborative team If you're looking for a role where you can get stuck in and have real visibility across the IT function, apply or reach out for more information. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
2nd Line Support Engineer Full-time, Permanent Location: Poole, Dorset (with occasional site visits) - hybrid working available after 6 months Salary: Up to £32,000 per annum DOE + Profit Share + Benefits The Opportunity: If youre an experienced IT Support Engineer looking to join a collaborative, people-focused business where you can develop your technical skills across a broad range of technologies click apply for full job details
Apr 19, 2026
Full time
2nd Line Support Engineer Full-time, Permanent Location: Poole, Dorset (with occasional site visits) - hybrid working available after 6 months Salary: Up to £32,000 per annum DOE + Profit Share + Benefits The Opportunity: If youre an experienced IT Support Engineer looking to join a collaborative, people-focused business where you can develop your technical skills across a broad range of technologies click apply for full job details
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Apr 18, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English & French) Work location: Nottingham (Hybrid) Salary: Up to: £29,625 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers. What you'll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English & French is required - this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus - Earn £1000 when you refer a friend to join us! Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy - Come as you are. Company Pension Scheme - Plan for the future while living in the present. Social Events - From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays - More time to relax and recharge. Purchase & Sale of Annual Leave - Need extra days off? We've got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a 'prefer not to say'.
Apr 18, 2026
Full time
Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English & French) Work location: Nottingham (Hybrid) Salary: Up to: £29,625 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers. What you'll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English & French is required - this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus - Earn £1000 when you refer a friend to join us! Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy - Come as you are. Company Pension Scheme - Plan for the future while living in the present. Social Events - From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays - More time to relax and recharge. Purchase & Sale of Annual Leave - Need extra days off? We've got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a 'prefer not to say'.
Senior IT Support Engineer London (Office-Based) Monday-Friday, 9:30am-6:00pm A globally established media agency with 1,000 employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands. This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf. Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage. Key Responsibilities Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processesli> Assist a sister company based within the same London office Technical Environment Apple macOS & hardware JAMF (100 certified minimum; exposure to 200 level desirable) Google Workspace (Gmail, Drive, Groups, Calendar) Okta (or similar identity management tools) CrowdStrike Falcon Juniper switching & SonicWall firewalls Cisco Meraki access points Adobe Creative Cloud Video conferencing platforms (Google Meet, Zoom, Microsoft Teams) Basic Windows support Required Experience Minimum 2 years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Desirable Skills Advanced JAMF ormacOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical skills Benefits 25 days annual leave Pension scheme Life assurance Supportive leadership and collaborative culture Friendly, social working environment Trusted to work autonomously without micromanagement Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 17, 2026
Full time
Senior IT Support Engineer London (Office-Based) Monday-Friday, 9:30am-6:00pm A globally established media agency with 1,000 employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands. This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf. Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage. Key Responsibilities Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processesli> Assist a sister company based within the same London office Technical Environment Apple macOS & hardware JAMF (100 certified minimum; exposure to 200 level desirable) Google Workspace (Gmail, Drive, Groups, Calendar) Okta (or similar identity management tools) CrowdStrike Falcon Juniper switching & SonicWall firewalls Cisco Meraki access points Adobe Creative Cloud Video conferencing platforms (Google Meet, Zoom, Microsoft Teams) Basic Windows support Required Experience Minimum 2 years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Desirable Skills Advanced JAMF ormacOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical skills Benefits 25 days annual leave Pension scheme Life assurance Supportive leadership and collaborative culture Friendly, social working environment Trusted to work autonomously without micromanagement Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
A leading technology services provider is seeking a 2nd Line Engineer in the UK. In this role, you will manage complex server environments, conduct advanced troubleshooting, and ensure compliance with SLAs. Ideal candidates will possess strong technical expertise and excellent communication skills. The position offers a competitive salary ranging from £36,900 to £46,100, and a commitment to supporting diversity and inclusion in the workplace.
Apr 17, 2026
Full time
A leading technology services provider is seeking a 2nd Line Engineer in the UK. In this role, you will manage complex server environments, conduct advanced troubleshooting, and ensure compliance with SLAs. Ideal candidates will possess strong technical expertise and excellent communication skills. The position offers a competitive salary ranging from £36,900 to £46,100, and a commitment to supporting diversity and inclusion in the workplace.
1st/2nd Line Support Engineer Location: AldershotSalary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle
Apr 17, 2026
Full time
1st/2nd Line Support Engineer Location: AldershotSalary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle
Solus Accident Repair Centres Company
Stansted, Essex
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat. Trouble shoot and resolve basic technical problems related to hardware, software and network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintain accurate records of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 17, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat. Trouble shoot and resolve basic technical problems related to hardware, software and network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintain accurate records of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
A sustainability software company is seeking an enthusiastic Application Software Support Engineer to join their team in Richmond-upon-Thames. You will provide crucial 1st and 2nd line support for their ECHO application, managing client communications and ensuring issues are resolved efficiently. The ideal candidate will have a BSc in IT or equivalent experience and excellent communication skills. This permanent position offers a competitive salary, private healthcare, and generous annual leave.
Apr 17, 2026
Full time
A sustainability software company is seeking an enthusiastic Application Software Support Engineer to join their team in Richmond-upon-Thames. You will provide crucial 1st and 2nd line support for their ECHO application, managing client communications and ensuring issues are resolved efficiently. The ideal candidate will have a BSc in IT or equivalent experience and excellent communication skills. This permanent position offers a competitive salary, private healthcare, and generous annual leave.
Solutions Through Knowledge
Cambridge, Cambridgeshire
Desktop Support Engineer / 2nd Line Support Rate: £165 per day - Limited Company Location: Cambridge - Fully onsite Duration: 3 months initially Start date: ASAP Standard hours: Mon-Fri, 9am-5pm We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long term extension following the initial 3 month contract. Key Responsibilities Provide onsite 2nd line desktop support to end users Troubleshoot and resolve hardware and software issues Support Microsoft Office Suite and standard business applications Assist with mobile device support (smartphones, tablets) Provide printer and peripheral support Deliver excellent customer service and timely issue resolution Escalate complex issues where necessary Required Skills & Experience Proven experience in desktop support / 2nd line IT support roles Strong knowledge of Microsoft Office Suite Experience supporting mobile devices and printers Solid troubleshooting and problem solving skills Strong communication and interpersonal abilities
Apr 17, 2026
Full time
Desktop Support Engineer / 2nd Line Support Rate: £165 per day - Limited Company Location: Cambridge - Fully onsite Duration: 3 months initially Start date: ASAP Standard hours: Mon-Fri, 9am-5pm We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long term extension following the initial 3 month contract. Key Responsibilities Provide onsite 2nd line desktop support to end users Troubleshoot and resolve hardware and software issues Support Microsoft Office Suite and standard business applications Assist with mobile device support (smartphones, tablets) Provide printer and peripheral support Deliver excellent customer service and timely issue resolution Escalate complex issues where necessary Required Skills & Experience Proven experience in desktop support / 2nd line IT support roles Strong knowledge of Microsoft Office Suite Experience supporting mobile devices and printers Solid troubleshooting and problem solving skills Strong communication and interpersonal abilities
2nd Line Engineer Location: Huntingdon, UK Clearance Level: High - DV Developed Vetting Unleash Your Potential You provide a crucial role in Core services, conducting fault rectification of incidents and supporting Problem Management, CSI and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilized with a large number of active users, operating at varying security levels. 2nd line engineers are responsible for conducting advanced troubleshooting. Liaising with customers to ensure all issues are dealt with within SLA and KPI set down by the customer. Responsibilities Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment. Responsible for updating of certification of the network. Provide expert level support to end users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community. Implement security best practices and respond to security incidents to protect the infrastructure. Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services. Key Duties SD+ Ticket resolutions - Utilising technical expertise to ensure incidents are dealt with in a timely manner in compliance with KPI/SLA. Maintenance - Responsible for completing and recording periodic maintenance of the system using Periodic Preventative Maintenance (PPM). Patching - Utilising WSUS and SCCM to patch all domains Leidos is responsible for. Includes Microsoft and security updates to respond to vulnerabilities. Documentation - Maintain and create documentation of system configuration changes, and accurately record work in SD+. Resource Movement - Assist in the configuration, installation and deployment of infrastructure components, including virtual machines and UADs. Participation in Projects - Engage in infrastructure related projects, contributing to implementation build and testing phases. Key Competencies Communication - Verbal, written including technical documentation. Adaptability and flexibility - Able to change focus under changing situations. Technical expertise - Ability to troubleshoot and fault rectify a variety of issues. Attention to detail - Inclusive of written work and operations carried out. Customer service excellence - Strong customer service orientation. Teamwork - Build effective internal and external relationships. Pay Range £36,900.00 - £46,100.00 Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Qualified applicants with criminal histories consistent with relevant laws will also be considered. Accessibility If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and we will respond in a way that best fits your needs.
Apr 17, 2026
Full time
2nd Line Engineer Location: Huntingdon, UK Clearance Level: High - DV Developed Vetting Unleash Your Potential You provide a crucial role in Core services, conducting fault rectification of incidents and supporting Problem Management, CSI and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilized with a large number of active users, operating at varying security levels. 2nd line engineers are responsible for conducting advanced troubleshooting. Liaising with customers to ensure all issues are dealt with within SLA and KPI set down by the customer. Responsibilities Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment. Responsible for updating of certification of the network. Provide expert level support to end users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community. Implement security best practices and respond to security incidents to protect the infrastructure. Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services. Key Duties SD+ Ticket resolutions - Utilising technical expertise to ensure incidents are dealt with in a timely manner in compliance with KPI/SLA. Maintenance - Responsible for completing and recording periodic maintenance of the system using Periodic Preventative Maintenance (PPM). Patching - Utilising WSUS and SCCM to patch all domains Leidos is responsible for. Includes Microsoft and security updates to respond to vulnerabilities. Documentation - Maintain and create documentation of system configuration changes, and accurately record work in SD+. Resource Movement - Assist in the configuration, installation and deployment of infrastructure components, including virtual machines and UADs. Participation in Projects - Engage in infrastructure related projects, contributing to implementation build and testing phases. Key Competencies Communication - Verbal, written including technical documentation. Adaptability and flexibility - Able to change focus under changing situations. Technical expertise - Ability to troubleshoot and fault rectify a variety of issues. Attention to detail - Inclusive of written work and operations carried out. Customer service excellence - Strong customer service orientation. Teamwork - Build effective internal and external relationships. Pay Range £36,900.00 - £46,100.00 Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Qualified applicants with criminal histories consistent with relevant laws will also be considered. Accessibility If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and we will respond in a way that best fits your needs.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills based training Family friendly policies including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to . VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Apr 17, 2026
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills based training Family friendly policies including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to . VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Microsoft 365 administration. Excellent customer service and communication skills are essential, along with a driving license. This is a great opportunity to work in a diverse technical environment.
Apr 17, 2026
Full time
A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Microsoft 365 administration. Excellent customer service and communication skills are essential, along with a driving license. This is a great opportunity to work in a diverse technical environment.
Region covering the South of England from the South of Coventry and below excluding central London, also supporting in other regions in the UK, when required and includes overnight stay. Overview Are you a customer-focused and analytical problem solver with a passion to improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer role could be your next challenge! As a Field Service Engineer your main responsibility is to repair customer instruments ensuring that the customer receives the best support according to their needs. Responsible for installation, Training (after developing skills and experience), Service and Repair of company products at customer premises and service centre. Correctly administrate and to elevate to 2nd level support. Support the customer in having their equipment running effectively. You will work as part of a high-functioning team including Service Admin and Technical Support. We will evaluate applications continuously and we welcome your application today! How You'll Make an Impact Field Service Engineers are the lifeblood of Bio-Rad that delivers on-promise technical work. Being confident with technical first principles help to understand the problem and provide the most effective solutions. The candidate must be able to work under stress and effectively communicate with the customer and team members. A teachable and enquiring mind will help you to understand the technology in Bio-Rad instruments. Good time management and communication skills will help you to succeed. What You Bring Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies. Experience in a customer facing environment, Technical Experience in Diagnostic market will be an advantage. Good time management skills and the ability to work under pressure. Up-to-date computer knowledge in both software and hardware including but not exclusive to PC based systems and Microsoft Office. Working knowledge of English both verbal and written, critical is the ability to read and understand the English used for Training, Technical updates and also Service and Instrument Manuals. Who We Are For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. Benefits Bio-Rad's biggest asset is its people, and thereason our Total Rewards deliver programs that provide value, quality,and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. We're proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week ( after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program). EEO Statement Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. Agency Non-Solicitation Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
Apr 17, 2026
Full time
Region covering the South of England from the South of Coventry and below excluding central London, also supporting in other regions in the UK, when required and includes overnight stay. Overview Are you a customer-focused and analytical problem solver with a passion to improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer role could be your next challenge! As a Field Service Engineer your main responsibility is to repair customer instruments ensuring that the customer receives the best support according to their needs. Responsible for installation, Training (after developing skills and experience), Service and Repair of company products at customer premises and service centre. Correctly administrate and to elevate to 2nd level support. Support the customer in having their equipment running effectively. You will work as part of a high-functioning team including Service Admin and Technical Support. We will evaluate applications continuously and we welcome your application today! How You'll Make an Impact Field Service Engineers are the lifeblood of Bio-Rad that delivers on-promise technical work. Being confident with technical first principles help to understand the problem and provide the most effective solutions. The candidate must be able to work under stress and effectively communicate with the customer and team members. A teachable and enquiring mind will help you to understand the technology in Bio-Rad instruments. Good time management and communication skills will help you to succeed. What You Bring Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies. Experience in a customer facing environment, Technical Experience in Diagnostic market will be an advantage. Good time management skills and the ability to work under pressure. Up-to-date computer knowledge in both software and hardware including but not exclusive to PC based systems and Microsoft Office. Working knowledge of English both verbal and written, critical is the ability to read and understand the English used for Training, Technical updates and also Service and Instrument Manuals. Who We Are For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. Benefits Bio-Rad's biggest asset is its people, and thereason our Total Rewards deliver programs that provide value, quality,and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. We're proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week ( after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program). EEO Statement Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. Agency Non-Solicitation Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and troubleshooting network issues. The contract lasts 9-12 months, with a daily rate of £350-450. Ideal candidates should have at least two years of experience in network support and excellent communication skills.
Apr 17, 2026
Full time
A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and troubleshooting network issues. The contract lasts 9-12 months, with a daily rate of £350-450. Ideal candidates should have at least two years of experience in network support and excellent communication skills.
Solutions Through Knowledge
Cambridge, Cambridgeshire
A reputable IT service provider is seeking a Desktop Support Engineer / 2nd Line Support to assist with providing onsite support to end users in Cambridge. This role will involve troubleshooting hardware and software issues, supporting Microsoft Office Suite, and assisting with mobile devices and printers. The position offers a day rate of £165 for an initial 3-month contract with potential for extension. Strong interpersonal abilities and communication skills are essential for delivering excellent customer service.
Apr 17, 2026
Full time
A reputable IT service provider is seeking a Desktop Support Engineer / 2nd Line Support to assist with providing onsite support to end users in Cambridge. This role will involve troubleshooting hardware and software issues, supporting Microsoft Office Suite, and assisting with mobile devices and printers. The position offers a day rate of £165 for an initial 3-month contract with potential for extension. Strong interpersonal abilities and communication skills are essential for delivering excellent customer service.
A recruitment agency in Birmingham is seeking an experienced 1st/2nd Line IT Support Engineer to provide technical support. The role involves assisting customers with issues, managing support tickets, and ensuring high levels of service. Candidates should have strong IT knowledge and excellent communication skills. The position offers a competitive salary between £25,000 and £30,000 with hybrid working options and opportunities for professional growth.
Apr 17, 2026
Full time
A recruitment agency in Birmingham is seeking an experienced 1st/2nd Line IT Support Engineer to provide technical support. The role involves assisting customers with issues, managing support tickets, and ensuring high levels of service. Candidates should have strong IT knowledge and excellent communication skills. The position offers a competitive salary between £25,000 and £30,000 with hybrid working options and opportunities for professional growth.
Job Title: Network Support Engineer Location: Birmingham - Hybrid Job Type: Contract (Inside IR35) - 9-12 months Rate: £350-450 p/day Minimum 2 days per week in-office; occasional 3-4 days with prior agreement for project delivery if required. Summary We are looking for a technically skilled and dependable Network Support Engineer to join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams. Key Responsibilities Provide 2nd line network support, troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure. Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements, and smart PDU deployments. Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards. Take ownership of assigned project deliverables, ensuring timelines, quality, and documentation requirements are met. Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required. Document changes and configurations clearly, maintaining up-to-date network diagrams and records. Proactively identify risks or issues during deployment and elevate appropriately with clear technical input. Contribute to process improvement, sharing feedback and refining implementation standards based on field experience. Maintain clear communication across internal teams, vendors, and contractors to ensure successful, standards-driven execution.
Apr 17, 2026
Full time
Job Title: Network Support Engineer Location: Birmingham - Hybrid Job Type: Contract (Inside IR35) - 9-12 months Rate: £350-450 p/day Minimum 2 days per week in-office; occasional 3-4 days with prior agreement for project delivery if required. Summary We are looking for a technically skilled and dependable Network Support Engineer to join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams. Key Responsibilities Provide 2nd line network support, troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure. Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements, and smart PDU deployments. Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards. Take ownership of assigned project deliverables, ensuring timelines, quality, and documentation requirements are met. Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required. Document changes and configurations clearly, maintaining up-to-date network diagrams and records. Proactively identify risks or issues during deployment and elevate appropriately with clear technical input. Contribute to process improvement, sharing feedback and refining implementation standards based on field experience. Maintain clear communication across internal teams, vendors, and contractors to ensure successful, standards-driven execution.
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
Apr 17, 2026
Full time
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
