110 jobs found

Infrastructure Engineer - DV Cleared Watford (On-site) Wintel/on-prem Up to £55,000 To apply, email: A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure. This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. Due to the nature of the work, active DV clearance is required to start. Key Responsibilities Deploy and integrate hardware and software across infrastructure environments Test deliverables, document outcomes, and manage fault identification and resolution Administer, maintain, and enhance systems to improve performance and service quality Provide 2nd and 3rd line support, working within agreed SLAs Deliver tasks in line with project plans, timelines, and quality standards Maintain operational documentation, asset records, and system updates Provide regular progress updates to internal stakeholders Key Skills & Experience Experience in infrastructure engineering within secure or specialist environments Background as an Infrastructure or Field Engineer across small to medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre environments and UK Government standards Experience with: File and print clusters Thin client environments Messaging systems Strong customer service and stakeholder management skills Experience reporting across multiple levels and monitoring KPIs

Plug into Fujitsu-your next role is just a click away Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract Start Date: ASAP - 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off Monday - Friday: 9am - 5pm during training The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way. What You'll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build your skills Engage with internal and external third parties Keep documentation accurate and up to date What You'll Bring Previous experience in a 1st line support Knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Where to Apply Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date.

Job Title: 2nd Line Support Engineer Salary: £28,000 - £32,000 per annum (depending on experience) Location: Hemel Hempstead Hours: Monday to Friday, covering shifts between 8:00am - 6:00pm A rapidly expanding IT consultancy and cloud services provider is looking for a 2nd Line Support Engineer to join their growing team. This is a fantastic opportunity for a driven individual with managed services experience who is keen to broaden their technical exposure and take the next step in their career. Interested in finding out more? You'll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities. Key responsibilities: Handling and resolving service tickets through the internal helpdesk system Communicating with clients to understand and meet their IT needs Supporting, recommending, and implementing appropriate technology solutions Ensuring the smooth day-to-day running of client IT systems Delivering support via phone, remote tools, and occasional on-site visits Assisting with project delivery from initial scoping through to completion and aftercare Skills and experience required: Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards) Strong knowledge of Microsoft 365 environments Familiarity with networking equipment such as switches, routers, and firewalls Previous experience working within a busy IT support/helpdesk environment Ideally 2-3 years' experience in IT support within a managed services setting Full UK driving licence and access to a vehicle Excellent communication and customer service skills Strong attention to detail with the ability to learn quickly A proactive mindset and enthusiasm for new technologies Ability to work effectively within a collaborative team Additional information: This is primarily an office-based role, with occasional travel to client sites (approximately twice per month) Ideal for someone passionate about IT and eager to gain exposure to a wide range of technologies Clear opportunities for career progression within a growing organisation Candidates with experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant are also encouraged to apply. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Job Title: IT Support Engineer / Team Leader (50/50 Split Role) - East London Contract Details Contract Type: Fixed-term (12-month contract) Location East London Rate: £145 per day Role Overview This role combines hands-on technical support with team coordination responsibilities. The successful candidate will provide high-quality IT support while assisting in the day-to-day management and organization of the support team. Key Responsibilities IT Support Engineer (50%) Provide 2nd line support for hardware and software issues Troubleshoot and support: Operating Systems: Windows 11 and macOS Applications: Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London Team Leader Service Delivery Manager Skills & Experience Required Experience in IT support (1st-2nd line environment) Strong knowledge of Windows 11, macOS, and Microsoft 365 Familiarity with VPN tools (e.g., GlobalProtect) Experience with ticketing systems (ServiceNow preferred) Solid understanding of network troubleshooting (Wi-Fi, connectivity issues) Strong organizational and communication skills Ability to manage workload independently and prioritize effectively Key Attributes Customer-focused with strong problem-solving skills Proactive and accountable with a sense of ownership Able to balance technical duties with team coordination responsibilities Professional, reliable, and detail-oriented

IT Support Engineer - 3 Month Contract - Hybrid - Birmingham VIQU have partnered with a not-for-profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis. The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk-side and remote 2nd line support while working closely with wider IT teams. Role Responsibilities Provide 1st and 2nd line IT support across onsite and remote environments Deliver desk-side support for hardware, software, and connectivity issues Provide remote support to users via ticketing systems, phone, and remote tools Support Windows devices, laptops, desktops, and peripherals Manage and support users and devices via Intune and Entra ID (Azure AD) Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive Maintain clear documentation and provide a high level of customer service to non-technical users Key Skills & Experience Required Proven experience in a 1/2nd Line IT Support / IT Support Engineer role Strong experience supporting Windows end-user environments Hands-on experience with: Intune Azure AD / Entra ID Microsoft 365 (Exchange, Teams, Outlook) Confident delivering both face-to-face and remote user support Able to work independently while collaborating with remote IT teams Strong communication skills with the ability to support non-technical users Role details: Job role: IT Support Engineer Start: ASAP Duration: 3-month initial contract Rate: £160 - £170 per day IR35 status: Inside IR35 Location: Hybrid - 3 days per week onsite in Birmingham Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

IT Field Engineer Addlestone/ Epsom £30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Car Millage Are you an IT Support Engineer with experience in first or second line support?Do you want a varied, field-based role where you'll work across multiple sites, develop your technical skills, and play a key role in keeping critical systems running?This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive.With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload.You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.The ideal candidate will have experience in a 1st and 2nd line role, have a full driving licence and live in a commutable distance to Addlestone or Epsom The organisation is known for investing in its people, offering structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a local government pension scheme, wellbeing support including 24/7 GP access, and additional perks such as retail discounts and cycle to work schemes. The Role Provide first and second line IT support across multiple sites Monitor and respond to service desk tickets within agreed timeframes Install, configure and maintain hardware, software and network systems Support system upgrades, deployments and IT projects Maintain equipment and carry out basic repairs when required Monitor backups, system performance and security processes Ensure compliance with IT policies, data protection and legislation Support users and troubleshoot technical issues in a professional manner The Person Experience in first or second line IT support Strong knowledge of end-user devices, networks and IT systems Excellent problem-solving skills and attention to detail Ability to communicate effectively with non-technical users Understanding of data protection and IT compliance Full UK driving licence and willingness to travel between sites Candidates must live in a commutable distance to the Addlestone or Epsom area. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

NOC Engineer Aerospace / Defence Company SC Clearance Required 12 Month Contract (Inside IR35) Up to £55 per hour Newport MERITUS are working in partnership with a leading organisation within the Defence and Space sector to recruit a NOC Engineer . This is an exciting opportunity to join a high-performing Network Operations Centre (NOC) team delivering critical service support across MOD and commercial environments. As a key member of the Service Operations function, you will play a pivotal role in maintaining, supporting, and improving live infrastructure. Operating within a 24/7 shift environment, you will act as a technical escalation point, leading incident investigations, supporting service delivery, and ensuring systems remain secure, stable, and performant. This role is ideal for someone with a strong foundation in networking who thrives in a fast-paced, mission-critical environment and is looking to progress their career within a highly secure and technically advanced domain. Main Responsibilities: Provide 2nd line technical support for network and infrastructure-related incidents within a live service environment Act as the primary technical point of contact during major incidents, including leading and coordinating bridge calls Investigate, diagnose, and resolve faults, escalating to L3 support where required Support the implementation of design changes and service improvements across live systems Collaborate with internal teams, including architects, engineers, and third-party suppliers, to ensure effective service delivery Ensure all activities are delivered in line with SLA/KPI targets, with accurate documentation and reporting Required Skills: Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP) Experience working within a NOC, Service Desk, or IT support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA) or equivalent networking experience Got your attention? If you believe that you have the skills and experience for the Network Engineer role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS.

2nd Line IT Support Engineer - MSP Basildon, Essex (Hybrid) Up to £42k A dynamic and growing Managed Service Provider based in Basildon, Essex is looking for a 2nd Line IT Support Engineer to join their busy helpdesk team. Supporting a broad client base across the South East, this MSP prides itself on high-quality service delivery, a strong team culture, and clear progression pathways. You'll be the backbone of the remote support function - an all-rounder with solid 2nd/3rd line troubleshooting ability across the standard MSP stack, comfortable handling escalations, major incidents, and everything in between. This is a hybrid role, with 3 days in the Basildon office and 2 days working from home. Responsibilities In this role, you'll be responsible for: Delivering 2nd line remote support services to contracted and non-contracted clients, managing tickets through to resolution. Troubleshooting complex desktop, server, and network issues - not just administration, but hands-on problem solving. Managing and responding to P1 / Major Incidents, ensuring timely escalation and communication throughout. Ensuring all SLA obligations are met and incidents or service requests are escalated where appropriate. Supporting junior colleagues as a point of escalation, guidance, and mentoring. Implementing remote service requests and installations when required. Contributing to technical documentation and knowledge base articles. What We're Looking For Essential experience: MSP background - essential. You'll need to hit the ground running. Strong Microsoft 365 and Azure administration and troubleshooting. Windows Server - solid working knowledge and hands-on troubleshooting experience. Networking fundamentals - routing, switching, VLANs, LAN/WAN. Firewall experience - SonicWall is advantageous, but equivalent experience considered. Endpoint and security tooling - Sophos AV, Intune, MDR (or equivalent products). Unifi and/or HP switching experience. On-premise hardware support and management. Ability to work logically under pressure and make sound decisions without hand-holding. Beneficial (not essential): Microsoft certifications (AZ-700, SC-300, AZ-140) ITIL Foundation. Industry-recognised networking or security certifications. What You'll Get Up to £42,000 salary (DOE) Hybrid working - 3 days in the Basildon office, 2 days remote 24 days annual leave + bank holidays, rising with length of service Private healthcare - immediate enrolment Mileage claim for business travel (45p/mile outside regular commute) Genuine progression pathways - 3rd line, onsite, or projects team Community and development days This is a brilliant opportunity for a capable 2nd line engineer to join a people-first MSP where your technical ability will be recognised, developed, and rewarded. Interested? Don't worry if your CV isn't fully up to date - reach out to dot com for a confidential conversation. Key words: 2nd Line Engineer, IT Support Engineer, MSP, Managed Services, Remote Support, Microsoft 365, Azure, Windows Server, SonicWall, Sophos, Intune, Unifi, Basildon, Essex, Southend, Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

IT Support Engineer Stratford-Upon-Avon £34,400 Oscar Technology has partnered exclusively with a leading MSP near Stratford-Upon-Avon to recruit for a skilled IT Support Engineer to join their team. Job Description As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. IT Support Engineer Stratford-Upon-Avon £34,400 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

1st / 2nd Line Support Engineer Ashford, Kent - Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end-user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.

2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven, you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Escalate matters in a timely manner if it becomes necessary Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. Can work on own intuitive Good written skills on job reporting and documentation What we offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) 7am-7pm service operation window, specific hours are rota based. £24,000 - £28,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Previous experience in an IT helpdesk support role Knowledge and experience of various IT systems Experience in the following systems and/or applications: Microsoft 10 o Microsoft Office o Microsoft Office 365 Platform Microsoft Windows Server 2019 and 2022 Microsoft Exchange Server 2019 Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license.

Senior IT Support Engineer London (Office-Based) Monday-Friday, 9:30am-6:00pmA globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta.This is a fully office-based position to ensure consistent on-site support coverage.Key Responsibilities Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processes Assist a sister company based within the same London office Technical Environment Apple macOS & hardware JAMF (100 certified minimum; exposure to 200 level desirable) Google Workspace (Gmail, Drive, Groups, Calendar) Okta (or similar identity management tools) CrowdStrike Falcon Juniper switching & SonicWall firewalls Cisco Meraki access points Adobe Creative Cloud Video conferencing platforms (Google Meet, Zoom, Microsoft Teams) Basic Windows support Required Experience Minimum 2+ years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Desirable Skills Advanced JAMF or macOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical skills Benefits 25 days annual leave Pension scheme Life assurance Supportive leadership and collaborative culture Friendly, social working environment Trusted to work autonomously without micromanagement Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

NEW CONTRACT ROLE - IT SUPPORT ENGINEER / TEAM LEAD ASAP Start Onsite London £140- £150 Inside IR35 THE OPPORTUNITY We are seeking a hybrid IT Support Engineer / Team Lead to provide hands-on 1st and 2nd line technical support while assisting with team coordination and service delivery activities. This role combines technical troubleshooting with operational oversight, ensuring high-quality support and smooth day-to-day team operations. THE ROLE Provide 1st and 2nd line support for hardware and software issues Support Windows 11 and macOS environments Troubleshoot Microsoft 365 and GlobalProtect VPN issues Diagnose and resolve hardware faults across laptops (Windows & Mac) and iPhones Investigate and resolve Wi-Fi, network connectivity and account-related issues Take ownership of incidents and requests via ServiceNow, ensuring accurate and timely updates Maintain clear communication with users throughout the ticket lifecycle Update and manage the team planner and rota to ensure adequate coverage Coordinate sickness and annual leave, escalating where needed to arrange cover Support service delivery activities including complaints handling and user feedback Escalate conduct or behavioural concerns to the appropriate manager Report service or operational issues to senior team members for resolution REQUIREMENTS Proven experience in a 1st/2nd line IT support role Strong knowledge of Windows 11 and macOS Experience supporting Microsoft 365 and VPN tools (e.g. GlobalProtect) Hands-on experience with laptop and mobile device troubleshooting Familiarity with ticketing systems such as ServiceNow Understanding of networking fundamentals (Wi-Fi, connectivity, user accounts) Ability to manage workload independently and prioritise effectively TO BE CONSIDERED Email your CV and availability to: PLEASE NOTE This is a hybrid support and coordination role requiring both technical troubleshooting and team support responsibilities Candidates must be comfortable taking ownership of tickets while also assisting with team operations and service delivery tasks

2nd Line IT Support Engineer (Contract) Contract Length: 3 MonthsLocation: BasingstokeOn Site Requirements: HybridFull time working Monday to Friday You'll join a small, proactive team, so a positive attitude, strong communication skills, and the ability to build good customer relationships are essential. Occasional travel to client sites is required. Key Responsibilities Resolve support tickets via phone, email, remote tools and onsite visits Maintain secure and compliant end-user devices Manage backups and monitoring tools Onboard new customers Deliver M365 modern workplace solutions (SharePoint, Teams, Intune, Defender, Entra ID) Support infrastructure upgrades Build and configure laptops/desktops Create and maintain documentation If you are interested in this post please apply ASAP 2nd Line IT Support Engineer (Contract) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you've also worked in the following roles, we'd also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues escalated from 1st Line support Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools Onboarding Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support to senior stakeholders Field Support: Provide onsite support when required and cover field engineer absence Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies Experience with Azure administration, Active Directory and endpoint management tools Knowledge of ITIL processes and incident management best practice Ability to manage multiple priorities and work to SLAs Excellent communication and customer service skills Experience providing remote, onsite and user-facing support Strong problem-solving and critical thinking ability A proactive approach to continuous improvement and professional development BENEFITS Performance based bonus (up to £8,000) Hybrid working (two days working from home) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

1st / 2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAs Communicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle

About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

We're looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock. What you'll be doing Providing 1st and 2nd line application support for CMC Markets' trading platforms Ensuring maximum availability and performance using a follow-the-sun support model Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms Responding to alerts and incidents across production and non-production environments Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors Supporting releases, deployments and change activities in line with agreed processes Contributing to improvements in monitoring, automation, documentation and support processes Participating in DR and BCP testing Taking part in a rotational shift pattern, including some weekend on-call support Essential: A proactive, self-motivated mindset with a genuine passion for technology 5+ years' experience in an IT or application support environment 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting 2+ years' experience supporting applications such as Java, .NET, Apache or IIS Desirable: Experience within the financial services or trading environment Knowledge of Windows Server Familiarity with ITIL frameworks Exposure to market data and the FIX protocol What you'll get in return The opportunity to support high-volume, real-time trading systems used globally Exposure to modern monitoring and support tooling in a complex technical estate A collaborative, international team culture across London and Sydney Ongoing learning, development and career progression opportunities A role where your work has a direct impact on platform reliability and client experience CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.