razorblue role: We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end click apply for full job details
May 05, 2026
Full time
razorblue role: We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end click apply for full job details
Leidos Innovations UK Limited
Huntingdon, Cambridgeshire
2nd Line Engineer Location: Huntingdon, UK Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos manage click apply for full job details
May 05, 2026
Full time
2nd Line Engineer Location: Huntingdon, UK Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos manage click apply for full job details
IT Support Engineer Sandy (Onsite) £25000 to £30000k DOE DXP Talent is working with an an international business, who is hiring for an IT Support Engineer to join their team in Sandy - please note the role is based on-site. The IT Support Engineer will be providing a mix of 1st and 2nd Line Support whilst working as part of a small, supportive team that provides opportunity to further grow your techni click apply for full job details
May 05, 2026
Full time
IT Support Engineer Sandy (Onsite) £25000 to £30000k DOE DXP Talent is working with an an international business, who is hiring for an IT Support Engineer to join their team in Sandy - please note the role is based on-site. The IT Support Engineer will be providing a mix of 1st and 2nd Line Support whilst working as part of a small, supportive team that provides opportunity to further grow your techni click apply for full job details
IT Technician - Wanted - Immediate Start! East Midlands Based Up to £36k per year Permanent, Full-Time Are you an experienced IT Technician? Regional Recruitment are recruiting for an IT Technician (2nd 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment. What's on Offer: Competitive salary package of up to £36k p/a (dependent on experience) Ongoing training and support Working in a supportive and fun environment Excellent development and progression opportunities Qualifications Essential: Understanding of DNS, Active Directory, DHCP and File Storage Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line Microsoft technologies such as Azure, Intune and Entra Windows Server & Windows 10 & 11 Strong cable management skills with a focus on discreet, clean, and professional installations Hardware building, configuration and installation experience Networking, Switching, and Next-Generation Firewalls Desirable: VMWare, AWS, Citrix XenCentre PowerShell scripting Backup and disaster recovery systems Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work Awareness of workplace cleanliness, health & safety, and post-installation site standards Roles & Responsibilities Assist in the development and integration of Power BI for client data solutions Provide professional, efficient telephone, email, remote and in-person support for complex technical issues Document and maintain accurate client records to support efficient issue resolution Log, update and resolve higher-level support tickets Diagnose and resolve advanced hardware, software, networking and infrastructure issues Prepare, configure and install hardware and software solutions at client sites Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging) Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional Support and guide service desk engineers with escalated issues and technical development where appropriate Contribute to technical projects from planning through to successful implementation Requirements As the successful IT Technician, you will also be expected to: Assist leadership in reviewing and improving internal systems, documentation and operational policies About Regional Recruitment This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. If this IT Technician role is right for you - Click to apply below. To explore more roles available across the UK, please visit (url removed)
May 05, 2026
Full time
IT Technician - Wanted - Immediate Start! East Midlands Based Up to £36k per year Permanent, Full-Time Are you an experienced IT Technician? Regional Recruitment are recruiting for an IT Technician (2nd 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment. What's on Offer: Competitive salary package of up to £36k p/a (dependent on experience) Ongoing training and support Working in a supportive and fun environment Excellent development and progression opportunities Qualifications Essential: Understanding of DNS, Active Directory, DHCP and File Storage Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line Microsoft technologies such as Azure, Intune and Entra Windows Server & Windows 10 & 11 Strong cable management skills with a focus on discreet, clean, and professional installations Hardware building, configuration and installation experience Networking, Switching, and Next-Generation Firewalls Desirable: VMWare, AWS, Citrix XenCentre PowerShell scripting Backup and disaster recovery systems Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work Awareness of workplace cleanliness, health & safety, and post-installation site standards Roles & Responsibilities Assist in the development and integration of Power BI for client data solutions Provide professional, efficient telephone, email, remote and in-person support for complex technical issues Document and maintain accurate client records to support efficient issue resolution Log, update and resolve higher-level support tickets Diagnose and resolve advanced hardware, software, networking and infrastructure issues Prepare, configure and install hardware and software solutions at client sites Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging) Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional Support and guide service desk engineers with escalated issues and technical development where appropriate Contribute to technical projects from planning through to successful implementation Requirements As the successful IT Technician, you will also be expected to: Assist leadership in reviewing and improving internal systems, documentation and operational policies About Regional Recruitment This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. If this IT Technician role is right for you - Click to apply below. To explore more roles available across the UK, please visit (url removed)
Salary£45k - £60k (pro rata if less than 35hrs per week) Location London (Hybrid Working) with London office presence needed 40% of your working week This is a Permanent, Full Time vacancy that will close in x days at xx:xx BST. The Vacancy 28-35hrs per week- open to discuss flexible working of these hours The ASA is the UK s regulator of advertising across all media, including online. Our work includes taking proactive action against misleading, harmful, offensive or otherwise irresponsible ads and acting on complaints. In short, we make sure ads are legal, decent, honest and truthful. In this role you will join our Data Science team and work on our world-leading Active Ad Monitoring system, which uses AI to proactively monitor online advertising. In 2025 the system captured and processed 60 million ads across social media, search and programmatic display. The ASA uses this intelligence to help regulate ads across high-priority topics like injectable weight-loss medications, green claims companies make to consumers, disclosure of influencer marketing and many more. You will be analysing the large volumes of ads the Active Ad Monitoring system captures, providing intelligence that helps teams across the ASA tackle real-world issues in online advertising. You will work primarily in Python, making extensive use of AI models to extract meaning from text, images and videos, and turning unstructured data into actionable intelligence. You will also have a role in helping understand how AI can help accelerate processes across the ASA. Our team mission is to protect UK consumers from adverts that are misleading, cause harm and target those within our society that are the most vulnerable. Working as part of our small agile team you will have the opportunity to own your work end-to-end, seeing directly how the work you do helps protect UK consumers. About you You will have a genuine enthusiasm for using Data Science and AI to improve ad regulation in the UK You will have either previously been a Data Scientist, or have similar professional experience, for example in data-intensive academic research or as an analyst with Python experience You will have the ability to write high-quality Python code to manipulate complex datasets You will be able to communicate clearly with non-technical coworkers, understanding the challenges they face regulating online advertising, and coming up with ways to use the technical tools at your disposal to help solve them You will have experience with Large Language Models (LLMs) either professionally or through personal exploration You ll be impact focused- understanding the problems the ASA faces and prioritising technical solutions that will deliver real impact. You will need to be curious and ambitious, creatively solving problems that may arise whilst always having an eye on system/process improvements. We are committed to building a workforce that reflects the full diversity of the UK population. We believe that varied perspectives and experiences strengthen our organisation and help us deliver our work more effectively. We welcome applications from people of all backgrounds and identities, and we actively encourage candidates from minority or underrepresented groups to apply. Women are currently under-represented within data science roles, and within our Data Science team. In line with our commitment to equality, diversity and inclusion, we particularly encourage applications from women and others who are under-represented in this area. Our recruitment process ensures applications are absent of names or any identifiable information which supports our aim of finding the best person for the role based on their skills and experience only. How to apply: If you re interested in applying for this role, please review the job description below and complete our online application process which includes answering some questions regarding your motivation for applying for this role and your skills and experience. Should you require any adjustments to our application process please contact Closing date: 17th May 2026. Please note we will be reviewing applications as they come in and we reserve the right to close the advert early if we receive a significantly high number of applicants. First Interview dates: 20th, 21st and 22nd May Second interview date: W/C 1st June 2026 The Company We are the UK s independent frontline regulator of ads by legitimate businesses and other organisations in all media, including online. We are authoritative and influential on ad regulation; the centre of expertise. The rules we administer and enforce are contained in the UK Advertising Codes, written by the industry Committees of Advertising Practice (CAP). To help maintain our independence from the industry that funds us, we are primarily funded at arm s length by the Advertising Standards Boards of Finance (Asbof). Together, the ASA, CAP and Asbof make up the ASA system. Our purpose is to make sure ads are responsible. Our ambition is to make sure every UK ad is a responsible ad. Our values are to be proactive, collaborative, accountable, transparent and decisive. We want external stakeholders to find us to be: independent in administering the Codes; evidence-based, proportionate, targeted and consistent; and reflective of society, not a social engineer. We are passionate about what we do because responsible ads are good for people, good for society and good for business. They entertain and inform us, helping us to choose products and services. They fund the media, sport and culture we all enjoy. They can be a force for social good, encouraging us to contribute to good causes, make more responsible choices and stay safe. And they help deliver competition and power the economy. By making sure ads are responsible, we protect people from being misled, harmed or offended, helping them feel more confident in the ads they see and hear.
May 05, 2026
Full time
Salary£45k - £60k (pro rata if less than 35hrs per week) Location London (Hybrid Working) with London office presence needed 40% of your working week This is a Permanent, Full Time vacancy that will close in x days at xx:xx BST. The Vacancy 28-35hrs per week- open to discuss flexible working of these hours The ASA is the UK s regulator of advertising across all media, including online. Our work includes taking proactive action against misleading, harmful, offensive or otherwise irresponsible ads and acting on complaints. In short, we make sure ads are legal, decent, honest and truthful. In this role you will join our Data Science team and work on our world-leading Active Ad Monitoring system, which uses AI to proactively monitor online advertising. In 2025 the system captured and processed 60 million ads across social media, search and programmatic display. The ASA uses this intelligence to help regulate ads across high-priority topics like injectable weight-loss medications, green claims companies make to consumers, disclosure of influencer marketing and many more. You will be analysing the large volumes of ads the Active Ad Monitoring system captures, providing intelligence that helps teams across the ASA tackle real-world issues in online advertising. You will work primarily in Python, making extensive use of AI models to extract meaning from text, images and videos, and turning unstructured data into actionable intelligence. You will also have a role in helping understand how AI can help accelerate processes across the ASA. Our team mission is to protect UK consumers from adverts that are misleading, cause harm and target those within our society that are the most vulnerable. Working as part of our small agile team you will have the opportunity to own your work end-to-end, seeing directly how the work you do helps protect UK consumers. About you You will have a genuine enthusiasm for using Data Science and AI to improve ad regulation in the UK You will have either previously been a Data Scientist, or have similar professional experience, for example in data-intensive academic research or as an analyst with Python experience You will have the ability to write high-quality Python code to manipulate complex datasets You will be able to communicate clearly with non-technical coworkers, understanding the challenges they face regulating online advertising, and coming up with ways to use the technical tools at your disposal to help solve them You will have experience with Large Language Models (LLMs) either professionally or through personal exploration You ll be impact focused- understanding the problems the ASA faces and prioritising technical solutions that will deliver real impact. You will need to be curious and ambitious, creatively solving problems that may arise whilst always having an eye on system/process improvements. We are committed to building a workforce that reflects the full diversity of the UK population. We believe that varied perspectives and experiences strengthen our organisation and help us deliver our work more effectively. We welcome applications from people of all backgrounds and identities, and we actively encourage candidates from minority or underrepresented groups to apply. Women are currently under-represented within data science roles, and within our Data Science team. In line with our commitment to equality, diversity and inclusion, we particularly encourage applications from women and others who are under-represented in this area. Our recruitment process ensures applications are absent of names or any identifiable information which supports our aim of finding the best person for the role based on their skills and experience only. How to apply: If you re interested in applying for this role, please review the job description below and complete our online application process which includes answering some questions regarding your motivation for applying for this role and your skills and experience. Should you require any adjustments to our application process please contact Closing date: 17th May 2026. Please note we will be reviewing applications as they come in and we reserve the right to close the advert early if we receive a significantly high number of applicants. First Interview dates: 20th, 21st and 22nd May Second interview date: W/C 1st June 2026 The Company We are the UK s independent frontline regulator of ads by legitimate businesses and other organisations in all media, including online. We are authoritative and influential on ad regulation; the centre of expertise. The rules we administer and enforce are contained in the UK Advertising Codes, written by the industry Committees of Advertising Practice (CAP). To help maintain our independence from the industry that funds us, we are primarily funded at arm s length by the Advertising Standards Boards of Finance (Asbof). Together, the ASA, CAP and Asbof make up the ASA system. Our purpose is to make sure ads are responsible. Our ambition is to make sure every UK ad is a responsible ad. Our values are to be proactive, collaborative, accountable, transparent and decisive. We want external stakeholders to find us to be: independent in administering the Codes; evidence-based, proportionate, targeted and consistent; and reflective of society, not a social engineer. We are passionate about what we do because responsible ads are good for people, good for society and good for business. They entertain and inform us, helping us to choose products and services. They fund the media, sport and culture we all enjoy. They can be a force for social good, encouraging us to contribute to good causes, make more responsible choices and stay safe. And they help deliver competition and power the economy. By making sure ads are responsible, we protect people from being misled, harmed or offended, helping them feel more confident in the ads they see and hear.
Job Title: IT Support Engineer / Team Leader (50/50 Split Role) - East London Contract Details Contract Type: Fixed-term (12-month contract) Location East London Rate: £145 per day Role Overview This role combines hands-on technical support with team coordination responsibilities. The successful candidate will provide high-quality IT support while assisting in the day-to-day management and organization of the support team. Key Responsibilities IT Support Engineer (50%) Provide 2nd line support for hardware and software issues Troubleshoot and support: Operating Systems: Windows 11 and macOS Applications: Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London Team Leader Service Delivery Manager Skills & Experience Required Experience in IT support (1st-2nd line environment) Strong knowledge of Windows 11, macOS, and Microsoft 365 Familiarity with VPN tools (e.g., GlobalProtect) Experience with ticketing systems (ServiceNow preferred) Solid understanding of network troubleshooting (Wi-Fi, connectivity issues) Strong organizational and communication skills Ability to manage workload independently and prioritize effectively Key Attributes Customer-focused with strong problem-solving skills Proactive and accountable with a sense of ownership Able to balance technical duties with team coordination responsibilities Professional, reliable, and detail-oriented
May 05, 2026
Contractor
Job Title: IT Support Engineer / Team Leader (50/50 Split Role) - East London Contract Details Contract Type: Fixed-term (12-month contract) Location East London Rate: £145 per day Role Overview This role combines hands-on technical support with team coordination responsibilities. The successful candidate will provide high-quality IT support while assisting in the day-to-day management and organization of the support team. Key Responsibilities IT Support Engineer (50%) Provide 2nd line support for hardware and software issues Troubleshoot and support: Operating Systems: Windows 11 and macOS Applications: Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London Team Leader Service Delivery Manager Skills & Experience Required Experience in IT support (1st-2nd line environment) Strong knowledge of Windows 11, macOS, and Microsoft 365 Familiarity with VPN tools (e.g., GlobalProtect) Experience with ticketing systems (ServiceNow preferred) Solid understanding of network troubleshooting (Wi-Fi, connectivity issues) Strong organizational and communication skills Ability to manage workload independently and prioritize effectively Key Attributes Customer-focused with strong problem-solving skills Proactive and accountable with a sense of ownership Able to balance technical duties with team coordination responsibilities Professional, reliable, and detail-oriented
Centreless Grinder Location: Kent / Essex Border Salary: up to £35,000 Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client s team. The candidate must be experience in engineering, ideally aerospace sector and will be required to set and run a variety of grinding, inclusive of 2nd operation machine tools, working in line with health and safety legislation. The candidate will endeavour to reduce waste and improve productivity, in line with zero defect philosophy, through increased effectiveness and efficiency. Please note this is a full-time role but 4 day a week. Working hours Monday to Thursday -hour week. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual Centre-less Grinders Ability to interpret engineering drawings and specifications. Measurement skills proficient in reading micrometre and working to tight tolerances. Team Player and communicate with colleagues to ensure the implementation of the company s policies and goals Attention to detail, including numeracy, and quality performance. Additional Information 16 days holiday plus 8 bank holidays. Working hours Monday to Thursday (Apply online only); 37-hour week Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder
May 05, 2026
Full time
Centreless Grinder Location: Kent / Essex Border Salary: up to £35,000 Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client s team. The candidate must be experience in engineering, ideally aerospace sector and will be required to set and run a variety of grinding, inclusive of 2nd operation machine tools, working in line with health and safety legislation. The candidate will endeavour to reduce waste and improve productivity, in line with zero defect philosophy, through increased effectiveness and efficiency. Please note this is a full-time role but 4 day a week. Working hours Monday to Thursday -hour week. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual Centre-less Grinders Ability to interpret engineering drawings and specifications. Measurement skills proficient in reading micrometre and working to tight tolerances. Team Player and communicate with colleagues to ensure the implementation of the company s policies and goals Attention to detail, including numeracy, and quality performance. Additional Information 16 days holiday plus 8 bank holidays. Working hours Monday to Thursday (Apply online only); 37-hour week Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder
2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 04, 2026
Full time
2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
We're working with a growing Managed Service Provider in Manchester who are looking to bring in an experienced 2nd / 3rd Line Support Engineer to strengthen their technical team. This is a great opportunity for someone who enjoys working across a varied client base and wants to stay hands-on with a broad tech stack in a fast-paced MSP environment click apply for full job details
May 04, 2026
Full time
We're working with a growing Managed Service Provider in Manchester who are looking to bring in an experienced 2nd / 3rd Line Support Engineer to strengthen their technical team. This is a great opportunity for someone who enjoys working across a varied client base and wants to stay hands-on with a broad tech stack in a fast-paced MSP environment click apply for full job details
4th Line Cloud Support Engineer (DV Cleared / Single UK National) Basingstoke Fully On-site £575 per day Contract We're supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke . This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You'll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function. The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment. What you'll be doing Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments for new services entering live operation Producing and maintaining operational documentation (work instructions, patching schedules) Owning lifecycle management to ensure supported technologies remain secure and vendor-supported Providing technical leadership within the support team Key skills and experience Strong VMware background: vCenter, ESXi, NSX, VCF Horizon VDI experience Windows enterprise environments including AD, DNS, SQL, SCOM Understanding of physical networking Confident problem solver with strong critical-thinking skills Comfortable acting as a senior escalation and technical authority Desirable experience Significant VMware platform experience Cloud administration (e.g. vCloud Director ) Event Management tools such as SCOM or Aria Operations Automation and scripting with PowerShell Windows Server administration Software distribution tools such as MECM Role details Rate: £575 per day Contract: 6-month initial engagement Location: Basingstoke (BSN01) - fully on-site Clearance: High-level clearance required (Single UK National only) Working pattern: Monday-Friday Rotating shifts: 07:00-15:00 and 11:00-19:00 Start: ASAP This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.
May 04, 2026
Seasonal
4th Line Cloud Support Engineer (DV Cleared / Single UK National) Basingstoke Fully On-site £575 per day Contract We're supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke . This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You'll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function. The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment. What you'll be doing Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments for new services entering live operation Producing and maintaining operational documentation (work instructions, patching schedules) Owning lifecycle management to ensure supported technologies remain secure and vendor-supported Providing technical leadership within the support team Key skills and experience Strong VMware background: vCenter, ESXi, NSX, VCF Horizon VDI experience Windows enterprise environments including AD, DNS, SQL, SCOM Understanding of physical networking Confident problem solver with strong critical-thinking skills Comfortable acting as a senior escalation and technical authority Desirable experience Significant VMware platform experience Cloud administration (e.g. vCloud Director ) Event Management tools such as SCOM or Aria Operations Automation and scripting with PowerShell Windows Server administration Software distribution tools such as MECM Role details Rate: £575 per day Contract: 6-month initial engagement Location: Basingstoke (BSN01) - fully on-site Clearance: High-level clearance required (Single UK National only) Working pattern: Monday-Friday Rotating shifts: 07:00-15:00 and 11:00-19:00 Start: ASAP This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.
Access Engineer, IT Support Engineer, 2nd, 3rd line, Security, infrastructure, Shared Access, PAM, AD Our client, a leading marketing organisation, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform click apply for full job details
May 04, 2026
Contractor
Access Engineer, IT Support Engineer, 2nd, 3rd line, Security, infrastructure, Shared Access, PAM, AD Our client, a leading marketing organisation, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform click apply for full job details
ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis click apply for full job details
May 04, 2026
Full time
ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis click apply for full job details
Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5hrs per week, based on a rotational shift pattern between 8am - 8pm Salary: £28,000 to £34,000 Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre were on an exciting journey to revolutionise broadba click apply for full job details
May 04, 2026
Full time
Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5hrs per week, based on a rotational shift pattern between 8am - 8pm Salary: £28,000 to £34,000 Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre were on an exciting journey to revolutionise broadba click apply for full job details
About The Role Team IT Operations Working Pattern - Office based 5days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident Communicator Incident & Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitalitys global workforce running smoothly click apply for full job details
May 04, 2026
Full time
About The Role Team IT Operations Working Pattern - Office based 5days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident Communicator Incident & Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitalitys global workforce running smoothly click apply for full job details
Job Description: IT Infrastructure Engineer / 2nd Line Support £30,000-£32,000 Location: Wakefield You will play a key role in supporting and developing IT systems across a group of companies, providing 1st/2nd line support, working on infrastructure projects, manage networks, and support our Azure environment click apply for full job details
May 04, 2026
Full time
Job Description: IT Infrastructure Engineer / 2nd Line Support £30,000-£32,000 Location: Wakefield You will play a key role in supporting and developing IT systems across a group of companies, providing 1st/2nd line support, working on infrastructure projects, manage networks, and support our Azure environment click apply for full job details
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details
May 04, 2026
Full time
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details
2nd / 3rd Line Support Manchester Up to £36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to £36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
May 04, 2026
Full time
2nd / 3rd Line Support Manchester Up to £36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to £36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long-term career development, hands-on training, and a varied support role across innovative products and systems. Do you have experience in a technical support or customer-facing engineering role? Are you looking to join a growing organisation where you can develop your skills and progress your career? Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology. In this hybrid role, you will act as the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre-sales and aftersales activities. The role will involve troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service. This role would suit someone with a technical background in electrical, electronics or electromechanics who enjoys problem solving and delivering excellent customer support in a fast-paced environment. The Role: Provide 1st and 2nd line technical support via phone, email, and online tools Troubleshoot customer issues and support pre- and post-sales queries Log and manage support cases within the ticketing system Assist with training, documentation, and internal collaboration Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Excellent Benefits The Person: Technical background (electrical, electronics, electromechanical, automotive) Experience in a customer-facing technical role Strong fault-finding and problem-solving skills Good communication and organisational ability Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 04, 2026
Full time
£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long-term career development, hands-on training, and a varied support role across innovative products and systems. Do you have experience in a technical support or customer-facing engineering role? Are you looking to join a growing organisation where you can develop your skills and progress your career? Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology. In this hybrid role, you will act as the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre-sales and aftersales activities. The role will involve troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service. This role would suit someone with a technical background in electrical, electronics or electromechanics who enjoys problem solving and delivering excellent customer support in a fast-paced environment. The Role: Provide 1st and 2nd line technical support via phone, email, and online tools Troubleshoot customer issues and support pre- and post-sales queries Log and manage support cases within the ticketing system Assist with training, documentation, and internal collaboration Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Excellent Benefits The Person: Technical background (electrical, electronics, electromechanical, automotive) Experience in a customer-facing technical role Strong fault-finding and problem-solving skills Good communication and organisational ability Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
The Role and the Department The Department of Engineering is seeking a Department Manager to lead the Department's organisational and administrative functions, providing strategic support across learning and teaching, the student experience, research, finance, and impact. Working closely with the Head of Department and Senior Management Team, the post holder will contribute to business planning, help shape strategic priorities, oversee the Department's budget and resource allocation, and manage HR processes. They will also strengthen communication mechanisms, particularly through effective IT systems, and identify opportunities to enhance service quality through innovation and continuous improvement. The role includes maintaining and analysing management information, including KPIs and other performance metrics. The Department Manager will be an active member of key committees, including the Senior Management Team, Strategic Advisory Board, Board of Studies, Education Committee, Research Committee, EDI and Wellbeing Committee, and the Athena Swan SAT, as well as contributing to Faculty level and University working groups. Building strong relationships with academic colleagues, professional services teams, and external partners, including transnational partners in Wuhan, China, will be essential. The role requires balancing institutional risk with enabling academic activity, ensuring departmental readiness and the effective delivery of new initiatives. The post includes line management of a team of administrative and ancillary staff. We are looking for someone who is motivated by working in an educational environment and committed to making a meaningful contribution. The successful candidate will be highly organised, detail focused, and proactive, able to manage a varied and fast paced workload and work across multiple concurrent activities. They will be committed to continuous improvement, confident in solving problems, and skilled at building productive working relationships across the Department, Faculty, University services, and external partners to support and drive strategic aims and objectives, and ensure Department engagement with and successful implementation of local and University-wide projects and initiatives. They must demonstrate personal resilience and emotional intelligence in effectively dealing with a wide range of academic and professional services staff and students, as well as often complex process management challenges. This is an exciting time to join the Department of Engineering, which is continuing a period of strategic growth. Durham's unified Engineering Department is recognised as one of the strongest in the UK, with an excellent reputation for teaching, research, and graduate employability. The Department is committed to research led education and has recently achieved high national rankings, including 5th in The Complete University Guide 2026, 6th in The Guardian University Guide 2026, and 7th in The Times and Sunday Times Good University Guide 2026. It was also ranked 2nd in the UK for Engineering, behind only Cambridge, in a recent Institute for Fiscal Studies report on graduate earnings. The Department holds an Athena SWAN Silver Award, reflecting its commitment to diversity in STEM and its supportive, positive working culture. This is an excellent opportunity to join a growing Department and make a meaningful impact on its future direction. The base location for this role is in the Department of Engineering, which is situated on the Lower Mountjoy area of the Science site. Due to the nature of the role, the successful candidate will need to work on campus for the majority of time but, subject to business need, may work in a hybrid capacity 1-2 days per week once established.
May 04, 2026
Full time
The Role and the Department The Department of Engineering is seeking a Department Manager to lead the Department's organisational and administrative functions, providing strategic support across learning and teaching, the student experience, research, finance, and impact. Working closely with the Head of Department and Senior Management Team, the post holder will contribute to business planning, help shape strategic priorities, oversee the Department's budget and resource allocation, and manage HR processes. They will also strengthen communication mechanisms, particularly through effective IT systems, and identify opportunities to enhance service quality through innovation and continuous improvement. The role includes maintaining and analysing management information, including KPIs and other performance metrics. The Department Manager will be an active member of key committees, including the Senior Management Team, Strategic Advisory Board, Board of Studies, Education Committee, Research Committee, EDI and Wellbeing Committee, and the Athena Swan SAT, as well as contributing to Faculty level and University working groups. Building strong relationships with academic colleagues, professional services teams, and external partners, including transnational partners in Wuhan, China, will be essential. The role requires balancing institutional risk with enabling academic activity, ensuring departmental readiness and the effective delivery of new initiatives. The post includes line management of a team of administrative and ancillary staff. We are looking for someone who is motivated by working in an educational environment and committed to making a meaningful contribution. The successful candidate will be highly organised, detail focused, and proactive, able to manage a varied and fast paced workload and work across multiple concurrent activities. They will be committed to continuous improvement, confident in solving problems, and skilled at building productive working relationships across the Department, Faculty, University services, and external partners to support and drive strategic aims and objectives, and ensure Department engagement with and successful implementation of local and University-wide projects and initiatives. They must demonstrate personal resilience and emotional intelligence in effectively dealing with a wide range of academic and professional services staff and students, as well as often complex process management challenges. This is an exciting time to join the Department of Engineering, which is continuing a period of strategic growth. Durham's unified Engineering Department is recognised as one of the strongest in the UK, with an excellent reputation for teaching, research, and graduate employability. The Department is committed to research led education and has recently achieved high national rankings, including 5th in The Complete University Guide 2026, 6th in The Guardian University Guide 2026, and 7th in The Times and Sunday Times Good University Guide 2026. It was also ranked 2nd in the UK for Engineering, behind only Cambridge, in a recent Institute for Fiscal Studies report on graduate earnings. The Department holds an Athena SWAN Silver Award, reflecting its commitment to diversity in STEM and its supportive, positive working culture. This is an excellent opportunity to join a growing Department and make a meaningful impact on its future direction. The base location for this role is in the Department of Engineering, which is situated on the Lower Mountjoy area of the Science site. Due to the nature of the role, the successful candidate will need to work on campus for the majority of time but, subject to business need, may work in a hybrid capacity 1-2 days per week once established.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 03, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.