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2nd line support engineer
VIQU IT Recruitment
IT Support Engineer
VIQU IT Recruitment Manchester, Lancashire
IT Support Engineer Manchester 6 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system - Administration and support - Microsoft Stack including Office 365 and Intune - Administration and support - Active Directory - Administration and management - Using ticketing system to respond to portal requests - User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Mar 24, 2026
Contractor
IT Support Engineer Manchester 6 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system - Administration and support - Microsoft Stack including Office 365 and Intune - Administration and support - Active Directory - Administration and management - Using ticketing system to respond to portal requests - User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Proactive Appointments
Azure Infrastructure Engineer
Proactive Appointments
Azure Infrastructure Engineer Our client is looking for an experienced IT Engineer play a key role in the design, delivery, and ongoing operation of our cloud and infrastructure platforms. This role will support our clients technology strategy by ensuring secure, resilient, and cost-effective IT services aligned to business and regulatory requirements. You will be responsible for designing, deploying, and maintaining Azure based Cloud Infrastructure, supporting cloud migration initiatives, and providing 2nd/3rd line operational support across the IT estate. Working closely with IT Operations, Applications, Change, and Delivery teams, you will help maintain and enhance a robust pipeline of operational improvements. Key Responsibilities Design, deploy, and support cloud infrastructure using Microsoft Azure (IaaS, PaaS, and SaaS) Collaborate on cloud migration strategies and the design of new IT platforms Deliver 2nd/3rd line operational support, including coordination with third-party providers Monitor, optimise, and manage cloud performance, availability, and costs Provide technical input and implementation support for infrastructure changes, including participation in CAB Support disaster recovery planning, testing, and cyber security controls in line with regulatory requirements Maintain infrastructure documentation, standards, and operational procedures Skills & Experience Strong hands-on experience with Azure infrastructure and services Proven experience supporting complex IT environments within regulated or enterprise settings Solid understanding of security, compliance, and infrastructure governance Excellent troubleshooting, communication, and stakeholder engagement skills Azure Infrastructure Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Mar 24, 2026
Contractor
Azure Infrastructure Engineer Our client is looking for an experienced IT Engineer play a key role in the design, delivery, and ongoing operation of our cloud and infrastructure platforms. This role will support our clients technology strategy by ensuring secure, resilient, and cost-effective IT services aligned to business and regulatory requirements. You will be responsible for designing, deploying, and maintaining Azure based Cloud Infrastructure, supporting cloud migration initiatives, and providing 2nd/3rd line operational support across the IT estate. Working closely with IT Operations, Applications, Change, and Delivery teams, you will help maintain and enhance a robust pipeline of operational improvements. Key Responsibilities Design, deploy, and support cloud infrastructure using Microsoft Azure (IaaS, PaaS, and SaaS) Collaborate on cloud migration strategies and the design of new IT platforms Deliver 2nd/3rd line operational support, including coordination with third-party providers Monitor, optimise, and manage cloud performance, availability, and costs Provide technical input and implementation support for infrastructure changes, including participation in CAB Support disaster recovery planning, testing, and cyber security controls in line with regulatory requirements Maintain infrastructure documentation, standards, and operational procedures Skills & Experience Strong hands-on experience with Azure infrastructure and services Proven experience supporting complex IT environments within regulated or enterprise settings Solid understanding of security, compliance, and infrastructure governance Excellent troubleshooting, communication, and stakeholder engagement skills Azure Infrastructure Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Junior 2nd Line Support Engineer RMX Cloud
RMX Cloud Ltd Chatham, Kent
Job Summary RMX Cloud is seeking a motivated and technically capable Junior 2nd Line Support Engineer to join our growing MSP team. This role is ideal for someone who has moved beyond 1st Line support and is ready to take on more complex technical challenges, develop deeper infrastructure knowledge, and grow within a structured progression environment click apply for full job details
Mar 24, 2026
Full time
Job Summary RMX Cloud is seeking a motivated and technically capable Junior 2nd Line Support Engineer to join our growing MSP team. This role is ideal for someone who has moved beyond 1st Line support and is ready to take on more complex technical challenges, develop deeper infrastructure knowledge, and grow within a structured progression environment click apply for full job details
eTalent
IT Service Engineer
eTalent Knaphill, Surrey
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Mar 24, 2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Trusted Technology Partnership
IT Support Engineer (2nd Line)
Trusted Technology Partnership Ringwood, Hampshire
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers click apply for full job details
Mar 24, 2026
Full time
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers click apply for full job details
IT 2nd/3rd Line Support Engineer
Penelope Bath, Somerset
We are seeking an experienced, capable and dedicated 2 nd & 3 rd line support engineer to join our team in Bath on a full-time basis. This is an exciting role for the right candidate to make a positive impact and grow with us while working on our service desk. This means that you would be spending some of the working day helping users remotely, over the phone and from time to time in person at our clients o click apply for full job details
Mar 23, 2026
Full time
We are seeking an experienced, capable and dedicated 2 nd & 3 rd line support engineer to join our team in Bath on a full-time basis. This is an exciting role for the right candidate to make a positive impact and grow with us while working on our service desk. This means that you would be spending some of the working day helping users remotely, over the phone and from time to time in person at our clients o click apply for full job details
TC IT Services
IT Service Desk Engineer
TC IT Services Seaford, Sussex
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Mar 23, 2026
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Get Staffed Online Recruitment
2nd Line IT Service Desk Engineer
Get Staffed Online Recruitment Fareham, Hampshire
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner click apply for full job details
Mar 22, 2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner click apply for full job details
2nd and 3rd Line Support Engineers
Birchwell Associates Ltd Polegate, Sussex
Birchwell Associates are proud to be recruiting on behalf of a well-established and growing Managed Service Provider seeking experienced 2nd and 3rd Line IT Support Technicians to join their expanding team. Our client has built a strong reputation for delivering reliable, forward-thinking technology solutions to a broad client base click apply for full job details
Mar 22, 2026
Full time
Birchwell Associates are proud to be recruiting on behalf of a well-established and growing Managed Service Provider seeking experienced 2nd and 3rd Line IT Support Technicians to join their expanding team. Our client has built a strong reputation for delivering reliable, forward-thinking technology solutions to a broad client base click apply for full job details
Xact Placements Limited
2nd/3rd Line Support Engineer
Xact Placements Limited Basingstoke, Hampshire
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence
Mar 22, 2026
Full time
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence
AWD Online
Technical Support Engineer / 2nd Line IT Service Desk Analyst
AWD Online Taunton, Somerset
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Mar 22, 2026
Full time
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Apache Associates
3rd Line Support
Apache Associates
IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You'll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role Acting as the 3rd Line escalation point for complex technical issues. Delivering and contributing to cloud and infrastructure projects , with real ownership and visibility. Supporting and developing identity management and SSO platforms . Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance. Supporting and mentoring 2nd Line engineers , helping raise capability and service standards across the team. Operating in a regulated financial services environment with a strong focus on stability, security and best practice. Key Skills & Experience Proven experience in a 3rd Line Support / Senior Support Engineer role. Strong cloud expertise, particularly AWS. Excellent skills within MDM technologies such as Intune or JAMF Solid knowledge of Identity Management and Single Sign-On solutions. Hands-on experience with Azure and Active Directory Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC). Experience supporting a large enterprise user base (1,000+ users). What They're Looking For Excellent communication and stakeholder management skills. Clear gravitas and confidence when dealing with senior management. Ability to translate complex technical issues into plain English. A collaborative mindset, with a genuine interest in supporting and developing junior team members. Calm, professional and dependable under pressure. What's on Offer Full-time, hybrid working (3 days office / 2 days WFH). City of London location. A senior, visible role with a mix of support and project work.
Mar 22, 2026
Full time
IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You'll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role Acting as the 3rd Line escalation point for complex technical issues. Delivering and contributing to cloud and infrastructure projects , with real ownership and visibility. Supporting and developing identity management and SSO platforms . Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance. Supporting and mentoring 2nd Line engineers , helping raise capability and service standards across the team. Operating in a regulated financial services environment with a strong focus on stability, security and best practice. Key Skills & Experience Proven experience in a 3rd Line Support / Senior Support Engineer role. Strong cloud expertise, particularly AWS. Excellent skills within MDM technologies such as Intune or JAMF Solid knowledge of Identity Management and Single Sign-On solutions. Hands-on experience with Azure and Active Directory Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC). Experience supporting a large enterprise user base (1,000+ users). What They're Looking For Excellent communication and stakeholder management skills. Clear gravitas and confidence when dealing with senior management. Ability to translate complex technical issues into plain English. A collaborative mindset, with a genuine interest in supporting and developing junior team members. Calm, professional and dependable under pressure. What's on Offer Full-time, hybrid working (3 days office / 2 days WFH). City of London location. A senior, visible role with a mix of support and project work.
Big Red Recruitment Midlands Limited
IT Support Engineer - 1st/2nd Line
Big Red Recruitment Midlands Limited
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Mar 21, 2026
Full time
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
SER Limited
2nd Line IT Support Engineer
SER Limited Salisbury, Wiltshire
2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Mar 21, 2026
Full time
2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
IntaPeople
3rd Line Support Engineer
IntaPeople
3rd Line Support Engineer Location: 2 days p/week from home. Main office is in Solihull but some trips to Doncaster (1-2 times every fortnight) will be needed. Salary: £32,000 £35,000 Hours: 09 00 A growing UK technology and communications provider is looking for a 3rd Line Support Engineer to join its technical support team. The business delivers managed IT, cloud, connectivity and security services to organisations across the UK and has expanded significantly through growth and acquisitions in recent years. This role sits within the service desk function and acts as the technical escalation point for complex issues . You ll work closely with the 2nd Line team, resolving advanced technical problems across infrastructure, networking, cloud platforms and end-user environments while ensuring service levels are maintained. Key Responsibilities Act as the escalation point for complex issues from the 2nd Line support team Troubleshoot and resolve infrastructure, network and desktop support incidents Manage support tickets through to resolution while meeting SLA targets Use remote monitoring and support tools to diagnose and fix technical issues Maintain accurate documentation for systems, incidents and solutions Work with third-party vendors to resolve incidents when required Share knowledge and solutions with the wider support team Experience & Skills Required Around 3+ years experience in a service desk or IT support environment Strong Windows 10/11 and desktop support experience Experience supporting Windows Server environments Good understanding of Microsoft 365 (Azure, Intune) Experience troubleshooting network connectivity issues (VPN, VLANs, WAN, WiFi, firewalls) Exposure to virtualisation technologies such as VMware or Hyper-V Experience with backup solutions and monitoring tools Strong problem-solving skills and ability to prioritise multiple tickets Desirable Experience Firewall technologies such as SonicWall or FortiGate Virtual desktop technologies (e.g. Citrix) Backup solutions such as Veeam or Redstor Exposure to cyber security or endpoint protection platforms Experience supporting education environments Why Apply Join a rapidly growing managed services provider Work with a wide range of modern infrastructure and cloud technologies Opportunity to develop technical expertise within a fast-paced support environment
Mar 21, 2026
Full time
3rd Line Support Engineer Location: 2 days p/week from home. Main office is in Solihull but some trips to Doncaster (1-2 times every fortnight) will be needed. Salary: £32,000 £35,000 Hours: 09 00 A growing UK technology and communications provider is looking for a 3rd Line Support Engineer to join its technical support team. The business delivers managed IT, cloud, connectivity and security services to organisations across the UK and has expanded significantly through growth and acquisitions in recent years. This role sits within the service desk function and acts as the technical escalation point for complex issues . You ll work closely with the 2nd Line team, resolving advanced technical problems across infrastructure, networking, cloud platforms and end-user environments while ensuring service levels are maintained. Key Responsibilities Act as the escalation point for complex issues from the 2nd Line support team Troubleshoot and resolve infrastructure, network and desktop support incidents Manage support tickets through to resolution while meeting SLA targets Use remote monitoring and support tools to diagnose and fix technical issues Maintain accurate documentation for systems, incidents and solutions Work with third-party vendors to resolve incidents when required Share knowledge and solutions with the wider support team Experience & Skills Required Around 3+ years experience in a service desk or IT support environment Strong Windows 10/11 and desktop support experience Experience supporting Windows Server environments Good understanding of Microsoft 365 (Azure, Intune) Experience troubleshooting network connectivity issues (VPN, VLANs, WAN, WiFi, firewalls) Exposure to virtualisation technologies such as VMware or Hyper-V Experience with backup solutions and monitoring tools Strong problem-solving skills and ability to prioritise multiple tickets Desirable Experience Firewall technologies such as SonicWall or FortiGate Virtual desktop technologies (e.g. Citrix) Backup solutions such as Veeam or Redstor Exposure to cyber security or endpoint protection platforms Experience supporting education environments Why Apply Join a rapidly growing managed services provider Work with a wide range of modern infrastructure and cloud technologies Opportunity to develop technical expertise within a fast-paced support environment
Get Staffed Online Recruitment Limited
IT Support Engineer
Get Staffed Online Recruitment Limited
IT Support Engineer Location: Lowton (Customer Site) 3 / 4 days per week; Occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, our client is looking for an IT Support Engineer to work from one of their client s sites in Lowton. This role involves providing an excellent first response to one of their dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email. They offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At our client, you are not just a number, you are an integral part of their team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives. About Our Client Our client is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. They take a partnership-focused approach, aligning their services with their clients strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, they ensure business-critical IT and communications systems operate seamlessly, enabling their clients to achieve their objectives. Benefits: Structured training and development, including internal mentoring. Progressive working environment with a voice in decision-making. 25 days annual leave plus bank holidays. Birthday leave. Flexi Health plan cover. IT purchasing scheme. Cycle-to-work scheme and gym discounts. Company pension. Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising and escalating as required. Liaise with third parties and customers regarding incident resolution and requests. Manage work queues and prioritise tasks to meet SLAs. Assist the Service Desk Supervisor in maintaining high service standards. Work productively to achieve and exceed SLAs, KPIs, and profitability targets. Essential Experience and Knowledge: Previous experience working on an ITIL-based service desk. Basic knowledge of Active Directory configuration and administration. Understanding of DNS. Basic router configuration and support experience (ideally Cisco, Draytek). Experience with Windows OS and Windows Server OS. Familiarity with Office 365, Microsoft Azure, and Microsoft Intune. Experience in schooling or education environments is beneficial. Essential Skills and Attributes: Excellent communication and organisational skills. Results-driven with a proven track record of achievement. Self-motivated, proactive, and resilient under pressure. Strong team player. Apply now with an up-to-date CV.
Mar 21, 2026
Full time
IT Support Engineer Location: Lowton (Customer Site) 3 / 4 days per week; Occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, our client is looking for an IT Support Engineer to work from one of their client s sites in Lowton. This role involves providing an excellent first response to one of their dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email. They offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At our client, you are not just a number, you are an integral part of their team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives. About Our Client Our client is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. They take a partnership-focused approach, aligning their services with their clients strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, they ensure business-critical IT and communications systems operate seamlessly, enabling their clients to achieve their objectives. Benefits: Structured training and development, including internal mentoring. Progressive working environment with a voice in decision-making. 25 days annual leave plus bank holidays. Birthday leave. Flexi Health plan cover. IT purchasing scheme. Cycle-to-work scheme and gym discounts. Company pension. Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising and escalating as required. Liaise with third parties and customers regarding incident resolution and requests. Manage work queues and prioritise tasks to meet SLAs. Assist the Service Desk Supervisor in maintaining high service standards. Work productively to achieve and exceed SLAs, KPIs, and profitability targets. Essential Experience and Knowledge: Previous experience working on an ITIL-based service desk. Basic knowledge of Active Directory configuration and administration. Understanding of DNS. Basic router configuration and support experience (ideally Cisco, Draytek). Experience with Windows OS and Windows Server OS. Familiarity with Office 365, Microsoft Azure, and Microsoft Intune. Experience in schooling or education environments is beneficial. Essential Skills and Attributes: Excellent communication and organisational skills. Results-driven with a proven track record of achievement. Self-motivated, proactive, and resilient under pressure. Strong team player. Apply now with an up-to-date CV.
Mortgage Advice Bureau (MAB)
Lead Software Developer (Squad Lead)
Mortgage Advice Bureau (MAB) Derby, Derbyshire
Lead Software Developer / Squad Lead Permanent, Full-time Hybrid - 2 days at our Derby office, 3 days working from home Salary up to £80,000 depending on experience plus benefits About the role As a Squad Lead, you'll sit at the centre of delivery driving technical quality, supporting the squad, and championing effective Agile practices. This hybrid role blends team leadership, coaching, and hands on engineering across our C#, .NET Core, Angular, PostgreSQL, and Docker based solutions. You'll empower the squad to perform at their best, remove obstacles to progress, and contribute directly to building reliable, scalable software. If you enjoy combining technical contribution with developing high performing teams, this role offers the opportunity to make a real impact. What you'll be doing Your key responsibilities: Provide technical leadership and architectural direction, overseeing design, development, and the management of technical debt. Line manage developers, running 1:1s, performance reviews, onboarding, mentoring, and capability development while fostering a positive engineering culture. Maintain high standards for code quality, scalability, security, and long-term system health, including review and approval of complex technical changes. Lead Agile ceremonies, ensure stories meet the Definition of Ready/Done, remove blockers, and use delivery metrics to improve team workflow. Partner with the Product Owner on prioritisation, effective backlog management, and continuous improvement across the squad. About You You're an experienced people leader who thrives on developing others, confident in line management, running effective 1:1s and performance reviews, mentoring, and creating a positive, collaborative engineering culture. You excel at guiding teams through Agile delivery, facilitating ceremonies, removing blockers, improving workflow, and ensuring work meets high standards of readiness and completion. You work seamlessly with Product Owners, offering clear coaching on prioritisation and backlog management to help the squad deliver meaningful value. You bring solid technical credibility, enabling you to provide direction and support as the team builds scalable, secure, and maintainable solutions. Recruitment Process Call with a member of our TA Team 1st stage: MS Teams interview 2nd stage: In person interview at MAB HQ in Derby What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. The Company Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network. We're experts in Mortgage and Protection advice, with over 200 awards and counting. We're proud of our reputation in the industry and of our people, who continue to be the heart of MAB's success.
Mar 20, 2026
Full time
Lead Software Developer / Squad Lead Permanent, Full-time Hybrid - 2 days at our Derby office, 3 days working from home Salary up to £80,000 depending on experience plus benefits About the role As a Squad Lead, you'll sit at the centre of delivery driving technical quality, supporting the squad, and championing effective Agile practices. This hybrid role blends team leadership, coaching, and hands on engineering across our C#, .NET Core, Angular, PostgreSQL, and Docker based solutions. You'll empower the squad to perform at their best, remove obstacles to progress, and contribute directly to building reliable, scalable software. If you enjoy combining technical contribution with developing high performing teams, this role offers the opportunity to make a real impact. What you'll be doing Your key responsibilities: Provide technical leadership and architectural direction, overseeing design, development, and the management of technical debt. Line manage developers, running 1:1s, performance reviews, onboarding, mentoring, and capability development while fostering a positive engineering culture. Maintain high standards for code quality, scalability, security, and long-term system health, including review and approval of complex technical changes. Lead Agile ceremonies, ensure stories meet the Definition of Ready/Done, remove blockers, and use delivery metrics to improve team workflow. Partner with the Product Owner on prioritisation, effective backlog management, and continuous improvement across the squad. About You You're an experienced people leader who thrives on developing others, confident in line management, running effective 1:1s and performance reviews, mentoring, and creating a positive, collaborative engineering culture. You excel at guiding teams through Agile delivery, facilitating ceremonies, removing blockers, improving workflow, and ensuring work meets high standards of readiness and completion. You work seamlessly with Product Owners, offering clear coaching on prioritisation and backlog management to help the squad deliver meaningful value. You bring solid technical credibility, enabling you to provide direction and support as the team builds scalable, secure, and maintainable solutions. Recruitment Process Call with a member of our TA Team 1st stage: MS Teams interview 2nd stage: In person interview at MAB HQ in Derby What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. The Company Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network. We're experts in Mortgage and Protection advice, with over 200 awards and counting. We're proud of our reputation in the industry and of our people, who continue to be the heart of MAB's success.
Infrastructure & Security Engineer
ed Resourcing Ltd York, Yorkshire
Infrastructure & Security Engineer York - hybrid Benefits: Health Scheme Private Medical Staff Events We're looking for a hands-on Infrastructure & Security Engineer to join our York-based IT team at an exciting time of growth and transformation. You'll be joining a small, collaborative team supporting both UK & US operations. There's no rigid 1st/2nd/3rd line structure here, everyone gets involved, everyone handles tickets, and everyone contributes to projects. If you enjoy variety, ownership, and doing things properly rather than cutting corners, this could be a great fit. Why This Role Is Different Major Azure migration projects underway Supporting international acquisitions Hybrid environment moving towards fully cloud Direct access to leadership - no hierarchy barriers "No such thing as a stupid question" culture Modern York office This is not a siloed support role, you'll split your time between infrastructure, security, cloud, networking, and support, with plenty of opportunity to influence how things are built going forward. What You'll Be Doing Supporting and developing Azure infrastructure (Entra ID, VMs, M365, Conditional Access) Working across both cloud and on-prem environments (currently hybrid) Managing networking infrastructure including switches and firewalls Handling support tickets alongside the team Acting as an escalation point for complex issues Supporting starter/leaver processes and core IT operations Running basic SQL queries when required Contributing to infrastructure modernisation and global growth projects Providing occasional out-of-hours support when needed What We're Looking For We're looking for a strong all-rounder with a proactive mindset. You'll likely have: Solid Azure experience (Entra ID, Conditional Access, VMs, M365) Experience working in hybrid cloud environments Strong Windows Server knowledge Good networking fundamentals (switches, firewalls, connectivity) Experience managing and resolving technical tickets Basic SQL query experience Excellent communication skills A strong work ethic and collaborative approach Attitude is key. We want someone who asks questions, takes ownership, and enjoys being part of a team. The Environment Small, supportive infrastructure team No egos, no rigid support tiers Growing global organisation Modern office with hot-desking Big projects ahead Opportunity to shape infrastructure as the company scales Benefits Private health insurance Health scheme Staff parties and company events Career progression within a growing international business Interview Process Stage 1: Informal discussion scenario-based questions Stage 2: On-site interview in York If you're an Infrastructure Engineer who enjoys variety, cloud transformation, and working in a business that's evolving properly, we'd love to hear from you.
Mar 20, 2026
Full time
Infrastructure & Security Engineer York - hybrid Benefits: Health Scheme Private Medical Staff Events We're looking for a hands-on Infrastructure & Security Engineer to join our York-based IT team at an exciting time of growth and transformation. You'll be joining a small, collaborative team supporting both UK & US operations. There's no rigid 1st/2nd/3rd line structure here, everyone gets involved, everyone handles tickets, and everyone contributes to projects. If you enjoy variety, ownership, and doing things properly rather than cutting corners, this could be a great fit. Why This Role Is Different Major Azure migration projects underway Supporting international acquisitions Hybrid environment moving towards fully cloud Direct access to leadership - no hierarchy barriers "No such thing as a stupid question" culture Modern York office This is not a siloed support role, you'll split your time between infrastructure, security, cloud, networking, and support, with plenty of opportunity to influence how things are built going forward. What You'll Be Doing Supporting and developing Azure infrastructure (Entra ID, VMs, M365, Conditional Access) Working across both cloud and on-prem environments (currently hybrid) Managing networking infrastructure including switches and firewalls Handling support tickets alongside the team Acting as an escalation point for complex issues Supporting starter/leaver processes and core IT operations Running basic SQL queries when required Contributing to infrastructure modernisation and global growth projects Providing occasional out-of-hours support when needed What We're Looking For We're looking for a strong all-rounder with a proactive mindset. You'll likely have: Solid Azure experience (Entra ID, Conditional Access, VMs, M365) Experience working in hybrid cloud environments Strong Windows Server knowledge Good networking fundamentals (switches, firewalls, connectivity) Experience managing and resolving technical tickets Basic SQL query experience Excellent communication skills A strong work ethic and collaborative approach Attitude is key. We want someone who asks questions, takes ownership, and enjoys being part of a team. The Environment Small, supportive infrastructure team No egos, no rigid support tiers Growing global organisation Modern office with hot-desking Big projects ahead Opportunity to shape infrastructure as the company scales Benefits Private health insurance Health scheme Staff parties and company events Career progression within a growing international business Interview Process Stage 1: Informal discussion scenario-based questions Stage 2: On-site interview in York If you're an Infrastructure Engineer who enjoys variety, cloud transformation, and working in a business that's evolving properly, we'd love to hear from you.
BAE Systems
Health and Safety Advisor (High Hazard and Explosive)
BAE Systems Glascoed, Gwent
Job Title: Health and Safety Advisor (High Hazard and Explosive) Location: Glascoed, Hybrid, Minimum 3 days onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £55,869 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will be advising on explosives safety on new and existing processes and supporting the delivery of new processes and facilities on site. You will also be supporting the delivery of explosive licences and supporting the site deliver the safety report to ensure compliance and safe operations. You will be responsible for communicating and hosting the competent authorities including the HSE and NRW, building strong and transparent relationships. Additionally, you will be managing a small team of process safety coordinators, providing leadership and fostering an inclusive, safety focused culture. Core duties: Proven experience working in an explosives environment, with considerable knowledge of safety, hazards, effects, and licensing Knowledge or experience within the explosives sector or other high hazard, highly regulated industries, including upper tier COMAH Considerable understanding of HSE guidelines, including Explosives Regulations 2014, L150 Safety Provisions, and L151 Security Provisions Experience managing explosives safety activities, including writing and maintaining clear, practical safety policies The BAE Systems High Hazard Team: The central High Hazard function brings together SMEs across engineering and human factors to support five munitions sites. The team advises on high risk operations, explosives licensing, testing, COMAH planning, best practice, and technical justifications, while contributing to major new process and facility development projects. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 19, 2026
Full time
Job Title: Health and Safety Advisor (High Hazard and Explosive) Location: Glascoed, Hybrid, Minimum 3 days onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £55,869 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will be advising on explosives safety on new and existing processes and supporting the delivery of new processes and facilities on site. You will also be supporting the delivery of explosive licences and supporting the site deliver the safety report to ensure compliance and safe operations. You will be responsible for communicating and hosting the competent authorities including the HSE and NRW, building strong and transparent relationships. Additionally, you will be managing a small team of process safety coordinators, providing leadership and fostering an inclusive, safety focused culture. Core duties: Proven experience working in an explosives environment, with considerable knowledge of safety, hazards, effects, and licensing Knowledge or experience within the explosives sector or other high hazard, highly regulated industries, including upper tier COMAH Considerable understanding of HSE guidelines, including Explosives Regulations 2014, L150 Safety Provisions, and L151 Security Provisions Experience managing explosives safety activities, including writing and maintaining clear, practical safety policies The BAE Systems High Hazard Team: The central High Hazard function brings together SMEs across engineering and human factors to support five munitions sites. The team advises on high risk operations, explosives licensing, testing, COMAH planning, best practice, and technical justifications, while contributing to major new process and facility development projects. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Xact Placements Limited
2nd Line Support Engineer
Xact Placements Limited Aldershot, Hampshire
Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 2+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus
Mar 19, 2026
Full time
Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 2+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus

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