The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues over the phone, including: Password resets and account unlocks Basic desktop and application troubleshooting Email and Office 365 basic issues Printer connectivity and basic configuration User guidance on standard software applications Accurately logging all support requests as tickets with clear, detailed information Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken Keeping clients informed throughout the support process with regular updates Managing your personal ticket queue and ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated users Good organisational skills and attention to detail Ability to multi-task and work in a busy environment Willingness to learn and ask questions when unsure Availability to start at short notice Desirable Experience Previous experience in a customer service or support role Experience using ticketing systems Basic knowledge of Active Directory Familiarity with remote support tools Any IT certifications (CompTIA A+, Microsoft, etc.) Personal Qualities Friendly and approachable demeanour Professional telephone manner Positive, can-do attitude Calm under pressure Team player who is happy to support colleagues Eager to learn and develop IT skills Takes pride in helping others and resolving issues GCS is acting as an Employment Business in relation to this vacancy.
Feb 28, 2026
Contractor
The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues over the phone, including: Password resets and account unlocks Basic desktop and application troubleshooting Email and Office 365 basic issues Printer connectivity and basic configuration User guidance on standard software applications Accurately logging all support requests as tickets with clear, detailed information Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken Keeping clients informed throughout the support process with regular updates Managing your personal ticket queue and ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated users Good organisational skills and attention to detail Ability to multi-task and work in a busy environment Willingness to learn and ask questions when unsure Availability to start at short notice Desirable Experience Previous experience in a customer service or support role Experience using ticketing systems Basic knowledge of Active Directory Familiarity with remote support tools Any IT certifications (CompTIA A+, Microsoft, etc.) Personal Qualities Friendly and approachable demeanour Professional telephone manner Positive, can-do attitude Calm under pressure Team player who is happy to support colleagues Eager to learn and develop IT skills Takes pride in helping others and resolving issues GCS is acting as an Employment Business in relation to this vacancy.
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.
Feb 28, 2026
Full time
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
Feb 28, 2026
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
Job Title: Desktop / 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: 31,000 - 33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
Feb 28, 2026
Full time
Job Title: Desktop / 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: 31,000 - 33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Feb 28, 2026
Full time
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Role Summary: The Head of Risk and Resilience Utility Product Manager leads the vision, strategy, and delivery of enterprise-wide resilience services that enable the organisation to meet regulatory obligations while driving real business value. This role applies strong product thinking to complex risk domains, translating regulatory and control requirements into scalable, customer-centric platforms that are trusted by both the business and risk functions. Operating across Operational Resilience, Third-Party Due Diligence, and customer-facing assurance, the role balances regulatory defensibility, usability, and transparency to strengthen customer trust and organisational resilience. As a senior leader, the role builds and inspires high-performing, globally distributed teams while influencing key stakeholders, executives, and regulators through clear communication and data-driven decision-making. The role also acts as a change leader, driving adoption of modern risk capabilities and retiring legacy, manual processes to improve efficiency, confidence, and outcomes at scale. WHAT YOU'LL BE DOING: The successful candidate will: Demonstrates strong product thinking, framing regulatory and risk obligations as customer-centric problems to solve rather than compliance checklists Builds trusted partnerships across 1st line, 2nd line risk, compliance, technology, and operations, influencing without formal authority Balances regulatory defensibility with usability, delivering solutions that are adopted by the business and trusted by risk functions Translates complex risk and regulatory requirements into clear product vision, roadmap, and delivery priorities Uses data and outcomes to prioritise work and demonstrate the value of risk services to the wider organisation Shows strong execution discipline, delivering incrementally while managing dependencies and regulatory deadlines Acts as a change leader, driving adoption of new risk capabilities and retiring legacy or manual processes Communicates clearly and confidently with senior stakeholders, including risk leadership and auditors Is comfortable operating in ambiguity and navigating evolving regulatory expectations WHAT YOU'LL BRING: Functional Knowledge Experience delivering internal platforms or services in regulated financial services environments Practical understanding of Operational Resilience concepts, including important business services, impact tolerances, dependency mapping, and scenario testing Knowledge of Third-Party Due Diligence practices, including supplier risk segmentation, lifecycle management, and ongoing monitoring Knowledge of customer-facing due diligence and assurance practices that enable customers to assess our risk and control environment efficiently, balancing transparency, regulatory defensibility, and commercial sensitivity and enabling customer trust. Ability to define and measure meaningful non-revenue product metrics (e.g. time to onboard, control effectiveness, adoption, reliability) Strong technical fluency, with experience working closely with engineering, data, and architecture teams Experience integrating risk services into broader business workflows and change processes Understanding of governance, evidence, and audit requirementsLeadership Skills Demonstrated ability to lead and inspire cross-functional teams, fostering a collaborative and innovative work environment. Energy and pace to drive highly effective stakeholder management across a globally distributed team. Be a talent magnet. Continue to grow high performing diverse teams, while adding key capabilities by attracting best in class talent who can support the growing needs of the organization and client community. Ability to provide regular updates to stakeholders and board of directors on critical initiatives and interact frequently with key leaders as well as various regulatory bodies. Experience of driving at pace, globally disbursed / matrixed teams to successfully achieve business line goals and objectives. Enterprise leadership to drive consensus and influence while operating in an agile manner to oversee a vast portfolio of responsibilities. Experience building, empowering, and inspiring high-performing teams and instilling a culture of creativity, accountability, and productivityProblem Solving The role requires attention to detail and excellent judgment based on best practice and previous experience. Evidence of responding to and resolving complex problems by identifying and selecting solutions through applying innovative thinking and technical experience, guided by clear policy and procedure.Interpersonal Skills Excellent communication, presentation, and interpersonal skills to effectively engage with stakeholders at all levels. Sound judgement with experience of balancing competing factors of stakeholders to deliver optimal outcomes. Strategic thinker with proven ability to execute with quality and efficiency. Strong analytical skills and proven record in innovative thinking. Career Stage: Group Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things
Feb 28, 2026
Full time
Role Summary: The Head of Risk and Resilience Utility Product Manager leads the vision, strategy, and delivery of enterprise-wide resilience services that enable the organisation to meet regulatory obligations while driving real business value. This role applies strong product thinking to complex risk domains, translating regulatory and control requirements into scalable, customer-centric platforms that are trusted by both the business and risk functions. Operating across Operational Resilience, Third-Party Due Diligence, and customer-facing assurance, the role balances regulatory defensibility, usability, and transparency to strengthen customer trust and organisational resilience. As a senior leader, the role builds and inspires high-performing, globally distributed teams while influencing key stakeholders, executives, and regulators through clear communication and data-driven decision-making. The role also acts as a change leader, driving adoption of modern risk capabilities and retiring legacy, manual processes to improve efficiency, confidence, and outcomes at scale. WHAT YOU'LL BE DOING: The successful candidate will: Demonstrates strong product thinking, framing regulatory and risk obligations as customer-centric problems to solve rather than compliance checklists Builds trusted partnerships across 1st line, 2nd line risk, compliance, technology, and operations, influencing without formal authority Balances regulatory defensibility with usability, delivering solutions that are adopted by the business and trusted by risk functions Translates complex risk and regulatory requirements into clear product vision, roadmap, and delivery priorities Uses data and outcomes to prioritise work and demonstrate the value of risk services to the wider organisation Shows strong execution discipline, delivering incrementally while managing dependencies and regulatory deadlines Acts as a change leader, driving adoption of new risk capabilities and retiring legacy or manual processes Communicates clearly and confidently with senior stakeholders, including risk leadership and auditors Is comfortable operating in ambiguity and navigating evolving regulatory expectations WHAT YOU'LL BRING: Functional Knowledge Experience delivering internal platforms or services in regulated financial services environments Practical understanding of Operational Resilience concepts, including important business services, impact tolerances, dependency mapping, and scenario testing Knowledge of Third-Party Due Diligence practices, including supplier risk segmentation, lifecycle management, and ongoing monitoring Knowledge of customer-facing due diligence and assurance practices that enable customers to assess our risk and control environment efficiently, balancing transparency, regulatory defensibility, and commercial sensitivity and enabling customer trust. Ability to define and measure meaningful non-revenue product metrics (e.g. time to onboard, control effectiveness, adoption, reliability) Strong technical fluency, with experience working closely with engineering, data, and architecture teams Experience integrating risk services into broader business workflows and change processes Understanding of governance, evidence, and audit requirementsLeadership Skills Demonstrated ability to lead and inspire cross-functional teams, fostering a collaborative and innovative work environment. Energy and pace to drive highly effective stakeholder management across a globally distributed team. Be a talent magnet. Continue to grow high performing diverse teams, while adding key capabilities by attracting best in class talent who can support the growing needs of the organization and client community. Ability to provide regular updates to stakeholders and board of directors on critical initiatives and interact frequently with key leaders as well as various regulatory bodies. Experience of driving at pace, globally disbursed / matrixed teams to successfully achieve business line goals and objectives. Enterprise leadership to drive consensus and influence while operating in an agile manner to oversee a vast portfolio of responsibilities. Experience building, empowering, and inspiring high-performing teams and instilling a culture of creativity, accountability, and productivityProblem Solving The role requires attention to detail and excellent judgment based on best practice and previous experience. Evidence of responding to and resolving complex problems by identifying and selecting solutions through applying innovative thinking and technical experience, guided by clear policy and procedure.Interpersonal Skills Excellent communication, presentation, and interpersonal skills to effectively engage with stakeholders at all levels. Sound judgement with experience of balancing competing factors of stakeholders to deliver optimal outcomes. Strategic thinker with proven ability to execute with quality and efficiency. Strong analytical skills and proven record in innovative thinking. Career Stage: Group Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As a valued member of the IPX team you'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across the IPX platform. This job is hybrid (3 days in office) in either BT's Birmingham or Manchester office What you'll be doing Resolving IP Service issues across the SDIN platform, pertaining to IPX 2nd line faults. Translating customer feedback in to service metrics. Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on SNOW. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Skills Required for the Role Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Process/System Improvement: Identifying process improvements and automation opportunities in your day to day role to improve the experience for our customers and teams. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Experience Required for the Role Mandatory: Ticket management on SNOW. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good understanding of Signalling and Networking topologies. Desirable but not essential: Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Feb 28, 2026
Full time
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As a valued member of the IPX team you'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across the IPX platform. This job is hybrid (3 days in office) in either BT's Birmingham or Manchester office What you'll be doing Resolving IP Service issues across the SDIN platform, pertaining to IPX 2nd line faults. Translating customer feedback in to service metrics. Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on SNOW. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Skills Required for the Role Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Process/System Improvement: Identifying process improvements and automation opportunities in your day to day role to improve the experience for our customers and teams. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Experience Required for the Role Mandatory: Ticket management on SNOW. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good understanding of Signalling and Networking topologies. Desirable but not essential: Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Marcus by Goldman Sachs, Product Manager, Vice President, London Job Description OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. Responsibilities Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes Requirements At least 7 years in a senior commercially focused savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationshipsExperience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field Behaviours Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Job Info Job Identification 159087 Job Category Vice President Posting Date 01/09/2026, 04:11 PM Locations London, Greater London, England, United Kingdom
Feb 28, 2026
Full time
Marcus by Goldman Sachs, Product Manager, Vice President, London Job Description OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. Responsibilities Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes Requirements At least 7 years in a senior commercially focused savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationshipsExperience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field Behaviours Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Job Info Job Identification 159087 Job Category Vice President Posting Date 01/09/2026, 04:11 PM Locations London, Greater London, England, United Kingdom
HFBAC (Hiring For and Building Awesome Companies)
Hindley, Lancashire
Fancy being the engineer schools actually want to see? abtec Managed IT isn't your average MSP. We've been doing this for 30 years, we're a Microsoft Gold Partner, and we work almost entirely in education (schools, colleges, multi academy trusts) plus private sector clients. Our clients stay with us. Our team stays with us (seriously, some have been here 20+ years). And when you turn up on site, people are genuinely pleased to see you. The role: You'll split your time between our Wigan office on the service desk and visiting schools and other clients across the Northwest. One day you're troubleshooting M365 and Azure issues remotely, the next you're on site implementing changes, sorting out server issues, or scoping technical projects. It's proper varied work: 2nd line support tickets IMACS (installs, moves, changes) Getting stuck into infrastructure projects Working with our ITSM system Creating documentation Gradually becoming the go to person for more complex stuff. You'll also help mentor newer team members as you grow. Tech you'll work with: Microsoft 365/Azure (core), Sophos endpoint and firewalls, JAMF/Intune MDM, Ruckus Wireless, VOIP solutions, plus Windows Server and networking fundamentals. What we're after: At least 3 years in a 2nd line support role Solid hands on experience with M365, Azure, and Active Directory (non negotiable) Comfortable with Windows Server, networking, and the usual suspects Experience working to SLAs and in an ITIL/ITSM environment Someone who can handle face to face client situations (including the occasional tricky one) Good with people-clients and colleagues alike Takes ownership of problems and sees them through Hungry to learn, willing to document, happy to share knowledge Full UK driving licence (you'll be out and about regularly) Bonus points for: Education sector experience (schools, colleges, MATs) Microsoft, CompTIA, or Cisco certifications Experience with cyber security or cloud solutions The best bit about working here: You know that thing where you're stuck on something and everyone's too busy to help? Yeah, that doesn't happen here. We've built a culture where asking questions is encouraged, not seen as a weakness. What we'll invest in you: Microsoft On Demand Learning Library - unlimited access All your certifications paid for - exams, courses, the lot Time to actually study - built into your schedule Salary increases - linked to certs you achieve Plus the good stuff: Private medical (BUPA) - including pre existing conditions Death in service - 2 salary Holidays - 21 days + bank holidays + birthday off + 1 extra day per year (up to 25) Free parking - at the office Actual lunch breaks - kitchen to sit in, or go grab food with the team Salary: £28k-£32k depending on experience Six months in, you'll be: Handling most Level 2 tickets solo. Comfortable with our key client environments. Contributing to documentation and knowledge base. Working to SLAs confidently. Made solid progress on your cert pathway. Mentoring newer team members on things you've mastered. And most importantly-feeling like you're actually learning, growing, and making a difference. This role is being managed exclusively by Helen Sanders, Talent Partner at HFBAC. Helen does recruitment differently. She'll actually talk to you properly, not just scan your CV for keywords. She's invested in making sure this is right for you, not just filling a seat. Interested? Send Helen a direct message here on LinkedIn - search for Helen Sanders, HFBAC. Note for recruitment agencies: This role is being handled exclusively by our talent partner, Helen Sanders at HFBAC. If you believe you can add genuine value to this search, please contact Helen directly via LinkedIn message. We have a retained partnership in place and won't be engaging additional recruitment support. abtec Managed IT • Wigan • Established 1995 • ISO Certified • Crown Commercial Supplier • Education Sector Specialists • 19 brilliant humans and growing
Feb 28, 2026
Full time
Fancy being the engineer schools actually want to see? abtec Managed IT isn't your average MSP. We've been doing this for 30 years, we're a Microsoft Gold Partner, and we work almost entirely in education (schools, colleges, multi academy trusts) plus private sector clients. Our clients stay with us. Our team stays with us (seriously, some have been here 20+ years). And when you turn up on site, people are genuinely pleased to see you. The role: You'll split your time between our Wigan office on the service desk and visiting schools and other clients across the Northwest. One day you're troubleshooting M365 and Azure issues remotely, the next you're on site implementing changes, sorting out server issues, or scoping technical projects. It's proper varied work: 2nd line support tickets IMACS (installs, moves, changes) Getting stuck into infrastructure projects Working with our ITSM system Creating documentation Gradually becoming the go to person for more complex stuff. You'll also help mentor newer team members as you grow. Tech you'll work with: Microsoft 365/Azure (core), Sophos endpoint and firewalls, JAMF/Intune MDM, Ruckus Wireless, VOIP solutions, plus Windows Server and networking fundamentals. What we're after: At least 3 years in a 2nd line support role Solid hands on experience with M365, Azure, and Active Directory (non negotiable) Comfortable with Windows Server, networking, and the usual suspects Experience working to SLAs and in an ITIL/ITSM environment Someone who can handle face to face client situations (including the occasional tricky one) Good with people-clients and colleagues alike Takes ownership of problems and sees them through Hungry to learn, willing to document, happy to share knowledge Full UK driving licence (you'll be out and about regularly) Bonus points for: Education sector experience (schools, colleges, MATs) Microsoft, CompTIA, or Cisco certifications Experience with cyber security or cloud solutions The best bit about working here: You know that thing where you're stuck on something and everyone's too busy to help? Yeah, that doesn't happen here. We've built a culture where asking questions is encouraged, not seen as a weakness. What we'll invest in you: Microsoft On Demand Learning Library - unlimited access All your certifications paid for - exams, courses, the lot Time to actually study - built into your schedule Salary increases - linked to certs you achieve Plus the good stuff: Private medical (BUPA) - including pre existing conditions Death in service - 2 salary Holidays - 21 days + bank holidays + birthday off + 1 extra day per year (up to 25) Free parking - at the office Actual lunch breaks - kitchen to sit in, or go grab food with the team Salary: £28k-£32k depending on experience Six months in, you'll be: Handling most Level 2 tickets solo. Comfortable with our key client environments. Contributing to documentation and knowledge base. Working to SLAs confidently. Made solid progress on your cert pathway. Mentoring newer team members on things you've mastered. And most importantly-feeling like you're actually learning, growing, and making a difference. This role is being managed exclusively by Helen Sanders, Talent Partner at HFBAC. Helen does recruitment differently. She'll actually talk to you properly, not just scan your CV for keywords. She's invested in making sure this is right for you, not just filling a seat. Interested? Send Helen a direct message here on LinkedIn - search for Helen Sanders, HFBAC. Note for recruitment agencies: This role is being handled exclusively by our talent partner, Helen Sanders at HFBAC. If you believe you can add genuine value to this search, please contact Helen directly via LinkedIn message. We have a retained partnership in place and won't be engaging additional recruitment support. abtec Managed IT • Wigan • Established 1995 • ISO Certified • Crown Commercial Supplier • Education Sector Specialists • 19 brilliant humans and growing
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Feb 27, 2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Out of Hours 2nd Line IT Support Engineer Location: Borehamwood, WD6 1JD Salary: £35K £45K per annum, DOE + Excellent Benefits! Contract: Full time, Permanent Hours: Shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
Feb 27, 2026
Full time
Out of Hours 2nd Line IT Support Engineer Location: Borehamwood, WD6 1JD Salary: £35K £45K per annum, DOE + Excellent Benefits! Contract: Full time, Permanent Hours: Shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
An established, multi-site UK business is looking to appoint an experienced IT Support Engineer to join its growing internal technology team. Supporting a diverse user base across multiple locations, this role offers genuine scope to broaden technical skills while working within a collaborative and forward-thinking IT function. This opportunity will suit a confident 2nd Line Engineer who enjoys troubleshooting complex issues, improving services, and working closely with both technical teams and non-technical stakeholders across the business. The Role As part of a collaborative IT support team, you will take ownership of escalated support requests, ensuring issues are resolved efficiently and professionally. You will play a key role in maintaining reliable, secure and high-performing systems that support day-to-day business operations. Key responsibilities include: Providing 2nd Line support across desktop, server, network and business applications Managing incidents through to resolution with clear and timely user communication Conducting root cause analysis and contributing to long-term technical fixes Supporting Microsoft 365, Active Directory and Windows environments Assisting with device management across laptops, mobile devices and MDM platforms (Intune desirable) Supporting core business systems and liaising with third-party suppliers where required Contributing to system upgrades, service improvements and IT projects Supporting onboarding and offboarding processes, including hardware and software lifecycle management Assisting with networking fundamentals including LAN, WAN and Wi-Fi troubleshooting About You You will bring solid 1st and 2nd Line support experience and be comfortable working in a structured IT service environment. Strong communication skills are essential, with the ability to clearly explain technical issues to users at all levels. We are particularly keen to hear from candidates with: At least 3 years experience in an IT support role Strong Microsoft 365 and Active Directory administration skills Windows 10 and Windows 11 support experience Experience working with ITSM or Service Desk systems Exposure to mobile device management solutions (Intune highly advantageous) A proactive, organised and customer-focused approach What s on Offer Competitive salary 25 days holiday plus bank holidays Contributory pension scheme Ongoing training and development opportunities Clear scope for long-term career progression into Supervisory roles and beyond Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Feb 27, 2026
Full time
An established, multi-site UK business is looking to appoint an experienced IT Support Engineer to join its growing internal technology team. Supporting a diverse user base across multiple locations, this role offers genuine scope to broaden technical skills while working within a collaborative and forward-thinking IT function. This opportunity will suit a confident 2nd Line Engineer who enjoys troubleshooting complex issues, improving services, and working closely with both technical teams and non-technical stakeholders across the business. The Role As part of a collaborative IT support team, you will take ownership of escalated support requests, ensuring issues are resolved efficiently and professionally. You will play a key role in maintaining reliable, secure and high-performing systems that support day-to-day business operations. Key responsibilities include: Providing 2nd Line support across desktop, server, network and business applications Managing incidents through to resolution with clear and timely user communication Conducting root cause analysis and contributing to long-term technical fixes Supporting Microsoft 365, Active Directory and Windows environments Assisting with device management across laptops, mobile devices and MDM platforms (Intune desirable) Supporting core business systems and liaising with third-party suppliers where required Contributing to system upgrades, service improvements and IT projects Supporting onboarding and offboarding processes, including hardware and software lifecycle management Assisting with networking fundamentals including LAN, WAN and Wi-Fi troubleshooting About You You will bring solid 1st and 2nd Line support experience and be comfortable working in a structured IT service environment. Strong communication skills are essential, with the ability to clearly explain technical issues to users at all levels. We are particularly keen to hear from candidates with: At least 3 years experience in an IT support role Strong Microsoft 365 and Active Directory administration skills Windows 10 and Windows 11 support experience Experience working with ITSM or Service Desk systems Exposure to mobile device management solutions (Intune highly advantageous) A proactive, organised and customer-focused approach What s on Offer Competitive salary 25 days holiday plus bank holidays Contributory pension scheme Ongoing training and development opportunities Clear scope for long-term career progression into Supervisory roles and beyond Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
140 per day, Inside IR35 2 Month Contract - Starting 2nd March York, On-site Your New Role We are currently recruiting for a Level 1 / Level 2 IT Support Engineer to join a well-established organisation on a 2-month onsite contract. This role is based within a hospice environment, so professionalism, empathy, and a calm, supportive approach are essential. You will be supporting staff who rely heavily on their IT systems, so clear communication and a customer-focused mindset are key. Your Responsibilities Providing first- and second-line desktop support services to end users Troubleshooting hardware and software issues Supporting Windows desktops and peripherals Delivering hands-on user support across the site Managing users and groups within Microsoft 365 Supporting SharePoint administration within the M365 tenant You Will Have Previous L1 / L2 desktop support experience Strong troubleshooting skills across Windows environments Experience managing users and groups in Microsoft 365 Exposure to SharePoint administration Excellent communication and customer service skills
Feb 27, 2026
Contractor
140 per day, Inside IR35 2 Month Contract - Starting 2nd March York, On-site Your New Role We are currently recruiting for a Level 1 / Level 2 IT Support Engineer to join a well-established organisation on a 2-month onsite contract. This role is based within a hospice environment, so professionalism, empathy, and a calm, supportive approach are essential. You will be supporting staff who rely heavily on their IT systems, so clear communication and a customer-focused mindset are key. Your Responsibilities Providing first- and second-line desktop support services to end users Troubleshooting hardware and software issues Supporting Windows desktops and peripherals Delivering hands-on user support across the site Managing users and groups within Microsoft 365 Supporting SharePoint administration within the M365 tenant You Will Have Previous L1 / L2 desktop support experience Strong troubleshooting skills across Windows environments Experience managing users and groups in Microsoft 365 Exposure to SharePoint administration Excellent communication and customer service skills
Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
Feb 27, 2026
Full time
Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
Marcus by Goldman Sachs, Product Manager, Vice President, London location_on London, Greater London, England, United Kingdom OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision-making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. RESPONSIBILITIES Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes REQUIREMENTS At least 7 years in a senior commercially focussed savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationships Experience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field BEHAVIOURS Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Feb 27, 2026
Full time
Marcus by Goldman Sachs, Product Manager, Vice President, London location_on London, Greater London, England, United Kingdom OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision-making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. RESPONSIBILITIES Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes REQUIREMENTS At least 7 years in a senior commercially focussed savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationships Experience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field BEHAVIOURS Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
Feb 27, 2026
Full time
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
P Way Engineers UK wide Contract roles (Apply online only) per shift (shift rates dependant on duties and experience) Are you an experienced P Way Engineer looking for long term opportunities and greater support to develop your career? If so, your next move is with Ganymede THE ROLE Ganymede have excellent opportunities for P Way Engineers who hold competencies such as Handback, Stressing or Track Geometry Supervisor (TGS), whether fully passed out or requiring mentorship. We partner with a multitude of 1st tier and 2nd tier contractors in the rail construction and civils field to offer fantastic opportunities to secure both regular and supplementary ad hoc work, subject to your requirements. This can be across maintenance or multidisciplinary rail construction projects across the UK. This is a chance to leverage and develop your specialist skills with one of the UK s leading providers of permanent way technical expertise, amongst likeminded professionals who are committed to delivering excellence. ABOUT YOU If you are looking to elevate your career within a company that is truly committed to safety and excellence, Ganymede Solutions offers a supportive environment where your skills are not just recognised but are essential to fulfilling our shared goals. To make the most of this opportunity we need you to be reliable, diligent and flexible as work offered can be anywhere in the UK. Competencies required include Handback, Stressing or Track Geometry Supervisor (TGS) THE COMPANY Ganymede s P Way technical resource team have a unique blend of site and rail operational experience. Our team therefore understands the operational requirements and expectations for our engineering team first hand. Our established relationships and excellent reputations with our customers ensure our Engineers are supported with mentorship, re-training and familiarisation support to maximise their knowledge and skill set. Our competency management system and development planning will enable you to expand your portfolio of work and enhance your experience we are here to support you develop your career. How to Apply If you are interested to learn more about how Ganymede can support your career, then contact Lina Oprisnyk on (phone number removed) or (url removed) or click apply today! Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Feb 27, 2026
Seasonal
P Way Engineers UK wide Contract roles (Apply online only) per shift (shift rates dependant on duties and experience) Are you an experienced P Way Engineer looking for long term opportunities and greater support to develop your career? If so, your next move is with Ganymede THE ROLE Ganymede have excellent opportunities for P Way Engineers who hold competencies such as Handback, Stressing or Track Geometry Supervisor (TGS), whether fully passed out or requiring mentorship. We partner with a multitude of 1st tier and 2nd tier contractors in the rail construction and civils field to offer fantastic opportunities to secure both regular and supplementary ad hoc work, subject to your requirements. This can be across maintenance or multidisciplinary rail construction projects across the UK. This is a chance to leverage and develop your specialist skills with one of the UK s leading providers of permanent way technical expertise, amongst likeminded professionals who are committed to delivering excellence. ABOUT YOU If you are looking to elevate your career within a company that is truly committed to safety and excellence, Ganymede Solutions offers a supportive environment where your skills are not just recognised but are essential to fulfilling our shared goals. To make the most of this opportunity we need you to be reliable, diligent and flexible as work offered can be anywhere in the UK. Competencies required include Handback, Stressing or Track Geometry Supervisor (TGS) THE COMPANY Ganymede s P Way technical resource team have a unique blend of site and rail operational experience. Our team therefore understands the operational requirements and expectations for our engineering team first hand. Our established relationships and excellent reputations with our customers ensure our Engineers are supported with mentorship, re-training and familiarisation support to maximise their knowledge and skill set. Our competency management system and development planning will enable you to expand your portfolio of work and enhance your experience we are here to support you develop your career. How to Apply If you are interested to learn more about how Ganymede can support your career, then contact Lina Oprisnyk on (phone number removed) or (url removed) or click apply today! Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Job Title: F ield Service Engineer (2nd Line / ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: 30,000 - 37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP). Champion the "Service Value Chain": Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs). Root Cause Analysis: Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than "band-aid" solutions. Knowledge Sharing: Document site-specific nuances and create "How-To" guides. Project Delivery: Assist with infrastructure refreshes, site migrations, and new hardware rollouts. About You: Experience: At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment / proven experience in providing IT support within an MSP or corporate environment. Technical Stack: Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections. Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions. Familiarity with Active Directory management and tools like Heimdal RMM & Security. The "Helpdesk 2.0" Mindset: You understand that ITIL is a framework, not a rigid rulebook. You focus on outcomes and the user journey. Communication: Ability to translate "tech-speak" into plain English for non-technical staff.
Feb 27, 2026
Full time
Job Title: F ield Service Engineer (2nd Line / ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: 30,000 - 37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP). Champion the "Service Value Chain": Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs). Root Cause Analysis: Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than "band-aid" solutions. Knowledge Sharing: Document site-specific nuances and create "How-To" guides. Project Delivery: Assist with infrastructure refreshes, site migrations, and new hardware rollouts. About You: Experience: At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment / proven experience in providing IT support within an MSP or corporate environment. Technical Stack: Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections. Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions. Familiarity with Active Directory management and tools like Heimdal RMM & Security. The "Helpdesk 2.0" Mindset: You understand that ITIL is a framework, not a rigid rulebook. You focus on outcomes and the user journey. Communication: Ability to translate "tech-speak" into plain English for non-technical staff.
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: West Ham, East London Salary: £26k- £31k base salary + Zones 1-6 travelcard worth circa £3k (FREE TRAVEL in and out of work all year round) What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Feb 27, 2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: West Ham, East London Salary: £26k- £31k base salary + Zones 1-6 travelcard worth circa £3k (FREE TRAVEL in and out of work all year round) What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Mechanical Project Manager £75,000 £90,000 + travel CAT B £10m mechanical package 80 weeks Morgan Sindall (Principal Contractor) Client under NDA BPSS security clearance required We are hiring a hands-on Mechanical Project Manager to help deliver a large, phased CAT B programme for a confidential client. This is a mechanical-only package within a Tier 1 environment, with Morgan Sindall as PC. You will take ownership of defined areas of the works while supporting overall delivery, coordination, commissioning and a clean handover across an 80-week programme. What you are delivering Plantrooms and distribution takeover: landlord/base interfaces, LTHW/CHW hook-ups, pressurisation/expansion, DPCVs/commissioning sets, strainers and flushing bypasses. Airside completion: main and secondary duct runs, VAV/CAV boxes, FCU/VRF terminals, fire/smoke dampers, attenuators, final drops to ceiling grids, GRD set-out and acoustic compliance. Waterside and public health: CHW/LTHW headers/branches, BCWS/HWS to tea points and welfare, sanitaryware 1st/2nd fix, local booster/POU heaters, full valving/insulation/labelling. Controls and integration: BMS field devices, networks and panels, panel mods, IO testing, graphics and alarms; interlocks with FA, access control and metering for tenant splits. Life-safety interfaces: smoke extract enablement, damper proving, shutdown sequences, black-building/fail-safe tests. Firestopping and BWIC: sleeves, collars, seals and penetration records; openings, plinths and fixings. Testing, commissioning and handover: pressure tests, chlorination/sterilisation, dynamic balancing (air/water), water quality certs, BMS P2P, seasonal commissioning plan, asset tagging, O&Ms and training. What you will run day to day Programme and sequencing: drive 2 4 week look-aheads, area drops and ceiling-close sequencing; coordinate risers, plant lifts, deliveries and access with other trades. Subcontractor leadership: chair/lead progress and coordination meetings, set production targets, track labour/materials and manage off-site fabrication to keep milestones on track. Quality control: manage ITPs, hold/witness points, snag prevention, red-lines/as-builts; verify valve charts, damper schedules and asset registers match install. Technical administration: manage submittals/samples, plant/kit trackers, O&M data capture and closure of technical queries through to sign-off. Health and Safety: oversee RAMS reviews, permits (hot works/WAH), daily briefings/TBTs, housekeeping in congested voids/risers, area sign-offs pre-ceiling close. Commissioning management: own and drive the Cx plan; flushing/chemical cleans, pre-commissioning checks, TAB, BMS IO, alarms/graphics and client witnessing through to PC. Commercial awareness: manage take-offs, variations/EWN logs tied to site conditions and late changes; protect prelims, productivity and programme. Handover readiness: compile certs (pressure, chlorination, balancing), BMS trend logs, training agendas, asset lists/QR tags and seasonal commissioning calendars. What you need knowledge in CAT B interiors logistics and micro-phasing in live environments Mechanical systems: AHUs, FCUs/VRF, VAV/CAV, CHW/LTHW, BCWS/HWS, pressurisation and water treatment Controls/BMS enablement and life-safety interfaces UK compliance and best practice: CIBSE guides, Building Regs, SFG20-style maintenance data, water hygiene Tools and reporting: look-aheads, progress trackers, QA packs, commissioning trackers; BIM 360/Field, Navisworks (view-only), snagging apps What you need experience in Strong mechanical building-services delivery on CAT A/B or similar fast-track interiors (as a Mechanical PM, Senior Project Engineer or Site Manager stepping up) Track record driving trades to programme with clean QA and commissioning outcomes Calm, clear communication and the ability to unblock issues quickly on site, escalating where needed Able to work under NDA and meet BPSS security requirements Interested? Send your CV and we will run you through the role in detail.
Feb 27, 2026
Full time
Mechanical Project Manager £75,000 £90,000 + travel CAT B £10m mechanical package 80 weeks Morgan Sindall (Principal Contractor) Client under NDA BPSS security clearance required We are hiring a hands-on Mechanical Project Manager to help deliver a large, phased CAT B programme for a confidential client. This is a mechanical-only package within a Tier 1 environment, with Morgan Sindall as PC. You will take ownership of defined areas of the works while supporting overall delivery, coordination, commissioning and a clean handover across an 80-week programme. What you are delivering Plantrooms and distribution takeover: landlord/base interfaces, LTHW/CHW hook-ups, pressurisation/expansion, DPCVs/commissioning sets, strainers and flushing bypasses. Airside completion: main and secondary duct runs, VAV/CAV boxes, FCU/VRF terminals, fire/smoke dampers, attenuators, final drops to ceiling grids, GRD set-out and acoustic compliance. Waterside and public health: CHW/LTHW headers/branches, BCWS/HWS to tea points and welfare, sanitaryware 1st/2nd fix, local booster/POU heaters, full valving/insulation/labelling. Controls and integration: BMS field devices, networks and panels, panel mods, IO testing, graphics and alarms; interlocks with FA, access control and metering for tenant splits. Life-safety interfaces: smoke extract enablement, damper proving, shutdown sequences, black-building/fail-safe tests. Firestopping and BWIC: sleeves, collars, seals and penetration records; openings, plinths and fixings. Testing, commissioning and handover: pressure tests, chlorination/sterilisation, dynamic balancing (air/water), water quality certs, BMS P2P, seasonal commissioning plan, asset tagging, O&Ms and training. What you will run day to day Programme and sequencing: drive 2 4 week look-aheads, area drops and ceiling-close sequencing; coordinate risers, plant lifts, deliveries and access with other trades. Subcontractor leadership: chair/lead progress and coordination meetings, set production targets, track labour/materials and manage off-site fabrication to keep milestones on track. Quality control: manage ITPs, hold/witness points, snag prevention, red-lines/as-builts; verify valve charts, damper schedules and asset registers match install. Technical administration: manage submittals/samples, plant/kit trackers, O&M data capture and closure of technical queries through to sign-off. Health and Safety: oversee RAMS reviews, permits (hot works/WAH), daily briefings/TBTs, housekeeping in congested voids/risers, area sign-offs pre-ceiling close. Commissioning management: own and drive the Cx plan; flushing/chemical cleans, pre-commissioning checks, TAB, BMS IO, alarms/graphics and client witnessing through to PC. Commercial awareness: manage take-offs, variations/EWN logs tied to site conditions and late changes; protect prelims, productivity and programme. Handover readiness: compile certs (pressure, chlorination, balancing), BMS trend logs, training agendas, asset lists/QR tags and seasonal commissioning calendars. What you need knowledge in CAT B interiors logistics and micro-phasing in live environments Mechanical systems: AHUs, FCUs/VRF, VAV/CAV, CHW/LTHW, BCWS/HWS, pressurisation and water treatment Controls/BMS enablement and life-safety interfaces UK compliance and best practice: CIBSE guides, Building Regs, SFG20-style maintenance data, water hygiene Tools and reporting: look-aheads, progress trackers, QA packs, commissioning trackers; BIM 360/Field, Navisworks (view-only), snagging apps What you need experience in Strong mechanical building-services delivery on CAT A/B or similar fast-track interiors (as a Mechanical PM, Senior Project Engineer or Site Manager stepping up) Track record driving trades to programme with clean QA and commissioning outcomes Calm, clear communication and the ability to unblock issues quickly on site, escalating where needed Able to work under NDA and meet BPSS security requirements Interested? Send your CV and we will run you through the role in detail.
