2nd Line Azure Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
Jan 10, 2026
Full time
2nd Line Azure Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Jan 10, 2026
Full time
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
1st line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customer service, and help ensure our clients IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customer service, communicate clearly, and manage stakeholder expectations. Contribute to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customer service skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. Able to work independently and as part of a team. A positive, can-do attitude and willingness to learn. Desirable Experience in MSP environments Exposure to CCTV, access control, or VoIP systems Familiarity with Hyper-V or VMware PowerShell scripting experience Certifications: Microsoft (M365/Azure), CompTIA, Cisco Call us today on (phone number removed), to discuss this position.
Jan 09, 2026
Full time
1st line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customer service, and help ensure our clients IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customer service, communicate clearly, and manage stakeholder expectations. Contribute to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customer service skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. Able to work independently and as part of a team. A positive, can-do attitude and willingness to learn. Desirable Experience in MSP environments Exposure to CCTV, access control, or VoIP systems Familiarity with Hyper-V or VMware PowerShell scripting experience Certifications: Microsoft (M365/Azure), CompTIA, Cisco Call us today on (phone number removed), to discuss this position.
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
Jan 09, 2026
Full time
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
IT Support Engineer Great Yarmouth My client is looking for an IT Support Engineer manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. The role will be site based 5 days per week in a manufacturing type environment. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support related to EUC technologies. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Troubleshooting and solving hardware issues with printers and other peripherals. - Escalation of other issues to the relevant departments IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system Administration and support - Microsoft Stack including Office 365 - Active Directory Administration and management - Used to a mix of ticketing system and deskside requests User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Great Yarmouth. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jan 09, 2026
Contractor
IT Support Engineer Great Yarmouth My client is looking for an IT Support Engineer manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. The role will be site based 5 days per week in a manufacturing type environment. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support related to EUC technologies. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Troubleshooting and solving hardware issues with printers and other peripherals. - Escalation of other issues to the relevant departments IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system Administration and support - Microsoft Stack including Office 365 - Active Directory Administration and management - Used to a mix of ticketing system and deskside requests User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Great Yarmouth. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
Jan 09, 2026
Full time
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Jan 09, 2026
Contractor
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Jan 09, 2026
Full time
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
IT Infrastucture Field Engineer - London, national travel - 45,000- 50,000 plus car I am seeking an IT Infrastructure Field Engineer to work for a very well-known organisation in a field-based IT support and projects role. The successful IT Infrasturcture Field Engineer will take full ownership for all IT issues, both project and support related, for a selection of site which require complex levels of IT support. The initial project in this role will be a network refresh of the IT estate, working with Cisco and Meraki kit at an intermediate level. You will have a background in IT support up to 2nd/3rd Line level, and will ideally have worked in a field based role or 'on site' dealing directly with internal customers' IT issues. You will be very much the 'face of IT' in this position, so excellent customer service skills are a must. This position offers a mix of site-based and home-working and you would be very much in charge of your own diary on a daily and weekly basis. The role will involve a significant amount of travel, and you may be asked to stay away from home approximately 3 nights per week. The right person for the IT Infrastructure Field Engineer role will possess some or all of the following technical skills: Desktop support to second/third line level Intermediate networking skills in Cisco and Meraki Excellent working knowledge of O365, Azure and cloud-based technology Active Directory knowledge Windows Server 2022 Windows 11 desktop support IT project awareness The right IT Infrastructure Field Engineer will receive: Company car 25 days holiday Private healthcare Generous pension scheme This is a great opportunity for the right person to build a career with a fantastic company with plenty of opportunity for career progression. It's an urgent role, so please apply immediately! Key words: "2nd Line", "3rd Line", "Mobile Engineer", "Field Engineer", O365, Cisco, Meraki, Windows 11, "Windows Server 2022", "Active Directory", Azure, Sharepoint, "Service Now", "Windows Server" If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 09, 2026
Full time
IT Infrastucture Field Engineer - London, national travel - 45,000- 50,000 plus car I am seeking an IT Infrastructure Field Engineer to work for a very well-known organisation in a field-based IT support and projects role. The successful IT Infrasturcture Field Engineer will take full ownership for all IT issues, both project and support related, for a selection of site which require complex levels of IT support. The initial project in this role will be a network refresh of the IT estate, working with Cisco and Meraki kit at an intermediate level. You will have a background in IT support up to 2nd/3rd Line level, and will ideally have worked in a field based role or 'on site' dealing directly with internal customers' IT issues. You will be very much the 'face of IT' in this position, so excellent customer service skills are a must. This position offers a mix of site-based and home-working and you would be very much in charge of your own diary on a daily and weekly basis. The role will involve a significant amount of travel, and you may be asked to stay away from home approximately 3 nights per week. The right person for the IT Infrastructure Field Engineer role will possess some or all of the following technical skills: Desktop support to second/third line level Intermediate networking skills in Cisco and Meraki Excellent working knowledge of O365, Azure and cloud-based technology Active Directory knowledge Windows Server 2022 Windows 11 desktop support IT project awareness The right IT Infrastructure Field Engineer will receive: Company car 25 days holiday Private healthcare Generous pension scheme This is a great opportunity for the right person to build a career with a fantastic company with plenty of opportunity for career progression. It's an urgent role, so please apply immediately! Key words: "2nd Line", "3rd Line", "Mobile Engineer", "Field Engineer", O365, Cisco, Meraki, Windows 11, "Windows Server 2022", "Active Directory", Azure, Sharepoint, "Service Now", "Windows Server" If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Talk Staff Group Limited
Nottingham, Nottinghamshire
An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line. As a 1st Line Support Engineer, you ll require the following essentials: Background of working in a 1st Line/ Helpdesk role Good understanding of Office 365 and Active Directory Great communication skills, to communicate with colleagues Ability to identify process improvement As part of the 1st Line Support Engineer role, you ll also be: Respond in a timely manner to queries and adhere to the KPI s in place Adhering to company policies and procedures Uses experience to address user problems and look for potential solutions Share knowledge and expertise with others Support other team members as required Record and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active Directory Working Hours 5 days per week Monday - Friday between the hours of 6am 7pm Weekends based on a 1 in 8 rota You will be required to complete On Call on a rota basis up to 11pm during weekdays Benefits £34,000 per annum DOE Annual Salary review Annual bonus scheme Wellbeing initiatives Subsidised gym memberships Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Jan 09, 2026
Full time
An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line. As a 1st Line Support Engineer, you ll require the following essentials: Background of working in a 1st Line/ Helpdesk role Good understanding of Office 365 and Active Directory Great communication skills, to communicate with colleagues Ability to identify process improvement As part of the 1st Line Support Engineer role, you ll also be: Respond in a timely manner to queries and adhere to the KPI s in place Adhering to company policies and procedures Uses experience to address user problems and look for potential solutions Share knowledge and expertise with others Support other team members as required Record and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active Directory Working Hours 5 days per week Monday - Friday between the hours of 6am 7pm Weekends based on a 1 in 8 rota You will be required to complete On Call on a rota basis up to 11pm during weekdays Benefits £34,000 per annum DOE Annual Salary review Annual bonus scheme Wellbeing initiatives Subsidised gym memberships Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, click apply for full job details
Jan 09, 2026
Full time
There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, click apply for full job details
My client is a long established, fast growing and dynamic company to provide IT support services to business clients throughout Essex and London. With a growing client base they now seek an experienced 2nd Line Helpdesk Engineer to join their highly motivated team who work in a relaxed and friendly environment. Duties: Provide remote 2nd line it support to their contracted clients via phone / email C click apply for full job details
Jan 09, 2026
Full time
My client is a long established, fast growing and dynamic company to provide IT support services to business clients throughout Essex and London. With a growing client base they now seek an experienced 2nd Line Helpdesk Engineer to join their highly motivated team who work in a relaxed and friendly environment. Duties: Provide remote 2nd line it support to their contracted clients via phone / email C click apply for full job details
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Jan 08, 2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider Southampton Onsite Up to £32,000 Feb/March start This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied click apply for full job details
Jan 06, 2026
Full time
Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider Southampton Onsite Up to £32,000 Feb/March start This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied click apply for full job details
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Jan 06, 2026
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Overview Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It's a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment. Looking for an opportunity to grow with a world-class investment leader? Apply now! Responsibilities Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure) Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently Support users in London and Europe while collaborating with US IT teams for seamless operations Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset Proactively identify and implement improvements, bringing your ideas and solutions forward Get involved in IT projects and process improvement initiatives as the firm evolves Requirements 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere) Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting Exposure to Mac OS is a plus Strong communication skills and a passion for delivering exceptional support A proactive, problem-solving mindset with the ability to work independently Eagerness to grow in a high-performing environment while supporting senior stakeholders Benefits Opportunity to take ownership and build strong internal relationships Get involved in interesting projects and continuous improvements A collaborative, high-calibre environment within private equity Scope to expand your skillset and career within a growing global firm Discretionary bonus Private healthcare Location Central London - on-site Salary £50-60k
Jan 06, 2026
Full time
Overview Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It's a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment. Looking for an opportunity to grow with a world-class investment leader? Apply now! Responsibilities Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure) Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently Support users in London and Europe while collaborating with US IT teams for seamless operations Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset Proactively identify and implement improvements, bringing your ideas and solutions forward Get involved in IT projects and process improvement initiatives as the firm evolves Requirements 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere) Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting Exposure to Mac OS is a plus Strong communication skills and a passion for delivering exceptional support A proactive, problem-solving mindset with the ability to work independently Eagerness to grow in a high-performing environment while supporting senior stakeholders Benefits Opportunity to take ownership and build strong internal relationships Get involved in interesting projects and continuous improvements A collaborative, high-calibre environment within private equity Scope to expand your skillset and career within a growing global firm Discretionary bonus Private healthcare Location Central London - on-site Salary £50-60k
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely on your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and solutions. Provide technical assistance to on-going projects and the transition of new customers when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines, VNET, EFS, Route 53 Security Center Backup, ASR, ANF AWS Identity Access Management (IAM) EC2, VPC, Storage Hub, Route 53 Security Hub Backup, Elastic DR We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Jan 01, 2026
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely on your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and solutions. Provide technical assistance to on-going projects and the transition of new customers when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines, VNET, EFS, Route 53 Security Center Backup, ASR, ANF AWS Identity Access Management (IAM) EC2, VPC, Storage Hub, Route 53 Security Hub Backup, Elastic DR We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Job Summary We're looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls: SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching: Layer 3 switching including complex VLAN configurations WiFi : Expert-level knowledge of WiFi infrastructure including knowledge of RF concepts, predictive design, wireless standards, troubleshooting etc. We work with firewalls, switches and WiFi APs from major vendors including Arista, Cisco & Cisco Meraki, HP Aruba, Juniper, Mikrotik, Ruckus and Unifi. Responsibilities Assist in developing project specifications and proposals and responding to RFPs. You should be able to produce high-level and detailed network designs, specify the right equipment, liaising with clients and vendors as necessary. Participate in projects including the design, specification and implementation of new networks. This includes high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment, configuration and documentation Act as a point of escalation on the service desk NOC leader focusing on the ongoing monitoring & management of our networks to ensure optimal performance, reliability & security Constantly contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes. Contribute to the adoption and creation of internal and external technical standards Promote learning, development and sharing of knowledge within and outside of the team Encourage and act on any opportunities to improve the way that we deliver services to our clients, for example deeper automation, simplification of process or better communication Ensure that the quality of our work is nothing short of first class - every ticket, task & project. We constantly evaluate new tech, new services and better ways of doing what we do. You will always be learning and exploring new and better ways of doing everything that we do. Desired Qualifications CCNP Routing & Switching, CCNP Wireless, CCDP, CWNP CWNA, ITIL, Cybersecurity, Project Management Other Skills & Experience Able to be part of a team that produces the highest quality of service and results while operating in a busy and changing working environment Leadership, enthusiasm and an innate desire to drive the development of teams and inspire confidence and trust from the support team, fostering the values of ownership, responsibility and professionalism Confident and diplomatic communicator, essential for the effective management of client communications from written through to face-to-face Combine being disciplined, organised and self-motivated, with adaptability and creativity Naturally open and sharing of knowledge, contributes to technical discussions and always acting to learn and share. Your Values You are ambitious and entrepreneurial - you will be a crucial part of a small team at an early stage, and help take techsapiens to the next level, so you see yourself contributing to the work we are doing to build our future together. You like helping people: this is fundamental to the role. Our valued clients and team members need to know that they are receiving the most professional, friendly & efficient support possible. You enjoy solving problems, taking on challenges and finding creative solutions. You are resourceful, unblockable and relentless. You will find the right solution quickly. You have your eye on the ultimate goal and the will to find a way. No excuses, no blame. The buck stops with you. You are extremely well organised: we are a young business and are constantly improving our own standards and processes and need you to be a systems thinker, constantly creating, documenting and improving processes. You're a team player and work in a way that allows us to do much better work together than anyone can by themselves. You help others achieve excellence in their work. You don't crack under pressure: we work hard to ensure that things run well on networks we manage, but there will be unexpected problems. Outages and downtime can be a stressful time - you need to keep your cool. You are passionate about technology and have a vision about how we can use technology to help our clients achieve their goals. Do the dishes: this is a small team working on fast-moving projects. Everyone needs to roll up their sleeves and pitch in with whatever work needs to be done. There's no such thing as 'not my job'. Be responsible. Do what you say you'll do. Do the right thing no matter what. Don't wait to be told what to do. Be candid and transparent. Take quiet pride in your work. Self-motivated and self-disciplined. Strong work ethic. Selfless. You don't wait to be told what to do You do what you say you'll do You do the right thing when nobody is looking You embody the idea of near-perfect delivery and continuous improvement. You may be a Kaizen / Six Sigma practitioner. How you do anything is how you do everything. Make it amazing. About techsapiens techsapiens is a young, innovative and fast-growing MSP that delivers top-tier IT infrastructure and support to a demanding SME client base. We specialise in running IT systems where security, reliability and performance are of utmost importance. Our business is growing rapidly, and our service portfolio is becoming more sophisticated. Clients in industries ranging from financial, healthcare, legal, consulting & coworking rely on our services and support to run their critical business infrastructure and provide them with fully managed IT services. We care deeply about the quality and rigour of our work. This translates into an uncommon commitment to quality, and we are proud that our clients and team members will attest to this. We see opportunities to learn and improve every time we do something. Think of it as near-perfect delivery, and continuous improvement. If you've come across Kaizen, you will know the principle. We are problem solvers and we all do whatever needs to be done to make the work happen - nobody is afraid to 'do the dishes'. This will be a challenging and rewarding role, with excellent growth prospects given our size & velocity. You will be part of not just the techsapiens family but also part of the extended family for our clients, with whom we have very close working relationships. You will be working directly with our CEO and other senior team members to help deliver top-class projects and managed services to our clients. If you want to continue to build on your breadth of experience dealing with all aspects of an IT organisation and get in at the ground floor of our growth phase you're in the right place. No two days will be the same here. Diversity & Life Outside Work We believe that an excellent work-life balance is an essential part of being a happy, productive individual. We welcome a varied range of interests outside of work, which we believe contribute directly to the richness of our team. We strive for a strong culture at techsapiens which is geared around diverse pursuits, adventure, health & happiness - something more than just hitting the pub at 5 - not that we have anything against beer - quite the opposite! IT companies aren't always the most diverse places so we actively seek candidates who will bring diversity into our team, thinking & culture. We think that life & work are better when we have different points of view. We take on pro-bono charity projects and we welcome your input on the types of projects and charities we work with. We are constantly upgrading our skills and will invest in on-going training & qualifications for our team. As we grow, you will play a pivotal role in hiring and growing a dynamic, high-performance managed service and professional services team. techsapiens is an equal opportunities employer. Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, race and religion. Salary / Benefits Annual bonus of up to 10% of salary Other benefits: private healthcare and flexible working available Interview Process Round 1: Initial call - online, 15 minutes Round 2: Detailed interview - in-person or online, 90 minutes Round 3: Work sample - in-person or online . click apply for full job details
Jan 01, 2026
Full time
Job Summary We're looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls: SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching: Layer 3 switching including complex VLAN configurations WiFi : Expert-level knowledge of WiFi infrastructure including knowledge of RF concepts, predictive design, wireless standards, troubleshooting etc. We work with firewalls, switches and WiFi APs from major vendors including Arista, Cisco & Cisco Meraki, HP Aruba, Juniper, Mikrotik, Ruckus and Unifi. Responsibilities Assist in developing project specifications and proposals and responding to RFPs. You should be able to produce high-level and detailed network designs, specify the right equipment, liaising with clients and vendors as necessary. Participate in projects including the design, specification and implementation of new networks. This includes high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment, configuration and documentation Act as a point of escalation on the service desk NOC leader focusing on the ongoing monitoring & management of our networks to ensure optimal performance, reliability & security Constantly contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes. Contribute to the adoption and creation of internal and external technical standards Promote learning, development and sharing of knowledge within and outside of the team Encourage and act on any opportunities to improve the way that we deliver services to our clients, for example deeper automation, simplification of process or better communication Ensure that the quality of our work is nothing short of first class - every ticket, task & project. We constantly evaluate new tech, new services and better ways of doing what we do. You will always be learning and exploring new and better ways of doing everything that we do. Desired Qualifications CCNP Routing & Switching, CCNP Wireless, CCDP, CWNP CWNA, ITIL, Cybersecurity, Project Management Other Skills & Experience Able to be part of a team that produces the highest quality of service and results while operating in a busy and changing working environment Leadership, enthusiasm and an innate desire to drive the development of teams and inspire confidence and trust from the support team, fostering the values of ownership, responsibility and professionalism Confident and diplomatic communicator, essential for the effective management of client communications from written through to face-to-face Combine being disciplined, organised and self-motivated, with adaptability and creativity Naturally open and sharing of knowledge, contributes to technical discussions and always acting to learn and share. Your Values You are ambitious and entrepreneurial - you will be a crucial part of a small team at an early stage, and help take techsapiens to the next level, so you see yourself contributing to the work we are doing to build our future together. You like helping people: this is fundamental to the role. Our valued clients and team members need to know that they are receiving the most professional, friendly & efficient support possible. You enjoy solving problems, taking on challenges and finding creative solutions. You are resourceful, unblockable and relentless. You will find the right solution quickly. You have your eye on the ultimate goal and the will to find a way. No excuses, no blame. The buck stops with you. You are extremely well organised: we are a young business and are constantly improving our own standards and processes and need you to be a systems thinker, constantly creating, documenting and improving processes. You're a team player and work in a way that allows us to do much better work together than anyone can by themselves. You help others achieve excellence in their work. You don't crack under pressure: we work hard to ensure that things run well on networks we manage, but there will be unexpected problems. Outages and downtime can be a stressful time - you need to keep your cool. You are passionate about technology and have a vision about how we can use technology to help our clients achieve their goals. Do the dishes: this is a small team working on fast-moving projects. Everyone needs to roll up their sleeves and pitch in with whatever work needs to be done. There's no such thing as 'not my job'. Be responsible. Do what you say you'll do. Do the right thing no matter what. Don't wait to be told what to do. Be candid and transparent. Take quiet pride in your work. Self-motivated and self-disciplined. Strong work ethic. Selfless. You don't wait to be told what to do You do what you say you'll do You do the right thing when nobody is looking You embody the idea of near-perfect delivery and continuous improvement. You may be a Kaizen / Six Sigma practitioner. How you do anything is how you do everything. Make it amazing. About techsapiens techsapiens is a young, innovative and fast-growing MSP that delivers top-tier IT infrastructure and support to a demanding SME client base. We specialise in running IT systems where security, reliability and performance are of utmost importance. Our business is growing rapidly, and our service portfolio is becoming more sophisticated. Clients in industries ranging from financial, healthcare, legal, consulting & coworking rely on our services and support to run their critical business infrastructure and provide them with fully managed IT services. We care deeply about the quality and rigour of our work. This translates into an uncommon commitment to quality, and we are proud that our clients and team members will attest to this. We see opportunities to learn and improve every time we do something. Think of it as near-perfect delivery, and continuous improvement. If you've come across Kaizen, you will know the principle. We are problem solvers and we all do whatever needs to be done to make the work happen - nobody is afraid to 'do the dishes'. This will be a challenging and rewarding role, with excellent growth prospects given our size & velocity. You will be part of not just the techsapiens family but also part of the extended family for our clients, with whom we have very close working relationships. You will be working directly with our CEO and other senior team members to help deliver top-class projects and managed services to our clients. If you want to continue to build on your breadth of experience dealing with all aspects of an IT organisation and get in at the ground floor of our growth phase you're in the right place. No two days will be the same here. Diversity & Life Outside Work We believe that an excellent work-life balance is an essential part of being a happy, productive individual. We welcome a varied range of interests outside of work, which we believe contribute directly to the richness of our team. We strive for a strong culture at techsapiens which is geared around diverse pursuits, adventure, health & happiness - something more than just hitting the pub at 5 - not that we have anything against beer - quite the opposite! IT companies aren't always the most diverse places so we actively seek candidates who will bring diversity into our team, thinking & culture. We think that life & work are better when we have different points of view. We take on pro-bono charity projects and we welcome your input on the types of projects and charities we work with. We are constantly upgrading our skills and will invest in on-going training & qualifications for our team. As we grow, you will play a pivotal role in hiring and growing a dynamic, high-performance managed service and professional services team. techsapiens is an equal opportunities employer. Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, race and religion. Salary / Benefits Annual bonus of up to 10% of salary Other benefits: private healthcare and flexible working available Interview Process Round 1: Initial call - online, 15 minutes Round 2: Detailed interview - in-person or online, 90 minutes Round 3: Work sample - in-person or online . click apply for full job details
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Acting as a representative of Exponential-e and provide a world class level of customer service. Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA's, OLA's & KPI's Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits. Provide the highest standard of customer service promoting NPS feedback. Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. Key responsibilities for this job: Respond to support calls as assigned within Service Level Agreements. Work as a team to deliver timely resolution to customer requests from telephone and email. Maintain an understanding of the internal escalation process. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. Physical Workstation and peripheral relocations. Performs general preventative maintenance tasks on computers, laptops, printers. Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets). Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible. Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicate customer. Knowledge and experience required: Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies Previous experience as an end user support engineer, or similar role. Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred) Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers. An analytical mind and strong problem-solving ability Troubleshooting experience with Virtual Desktops General maintenance tasks to protect end user devices using Antivirus tools. Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP) Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint. Applicants will ideally be either MCP, MCSA, MCSE or VCP certified. Experience in Remote Support, troubleshooting and investigating home user setups. Knowledge of Networking (LAN, WAN, DHCP, VPN, DNS, MFA) Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way. Create a Job Alert Interested in building your career at Exponential-e? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Right to work in the UK Select Do you have any unspent convictions? Select If yes, please provide details How did you hear about this job? Select Contacted by the Recruitment Team at Exponential-e Group From someone I know who works at Exponential-e Group LinkedIn Indeed CV Library Reed.co.uk Google Otta College/university Firebrand Apprenticeships Recruitment agency Job fair/Conference/Trade show Other Notice period required to start a new role Select Salary Expectations Do you have a UK driving license and a car? Select Are you open to relocating? Select We would like to know if you are open to relocating for a new role? Are you happy to work shifts? This will include day shifts 7am-7pm and night shifts 7pm-7am including weekends Select Working hours: 24/7 shift, 2 days on (7am - 7pm), 2 nights on (7pm - 7am), 4 days off. Please select your level of clearance you currently hold Select GDPR Select We treat personal data collected during the recruitment process in accordance with our privacy policy. Your personal data will be retained by Controller as long as controller determines it is necessary to evaluate your applications for employment. Under the GDPR, you have the right to request access to your personal data and the right to object to the processing of your data at any time.
Jan 01, 2026
Full time
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Acting as a representative of Exponential-e and provide a world class level of customer service. Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA's, OLA's & KPI's Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits. Provide the highest standard of customer service promoting NPS feedback. Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. Key responsibilities for this job: Respond to support calls as assigned within Service Level Agreements. Work as a team to deliver timely resolution to customer requests from telephone and email. Maintain an understanding of the internal escalation process. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. Physical Workstation and peripheral relocations. Performs general preventative maintenance tasks on computers, laptops, printers. Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets). Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible. Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicate customer. Knowledge and experience required: Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies Previous experience as an end user support engineer, or similar role. Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred) Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers. An analytical mind and strong problem-solving ability Troubleshooting experience with Virtual Desktops General maintenance tasks to protect end user devices using Antivirus tools. Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP) Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint. Applicants will ideally be either MCP, MCSA, MCSE or VCP certified. Experience in Remote Support, troubleshooting and investigating home user setups. Knowledge of Networking (LAN, WAN, DHCP, VPN, DNS, MFA) Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way. Create a Job Alert Interested in building your career at Exponential-e? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Right to work in the UK Select Do you have any unspent convictions? Select If yes, please provide details How did you hear about this job? Select Contacted by the Recruitment Team at Exponential-e Group From someone I know who works at Exponential-e Group LinkedIn Indeed CV Library Reed.co.uk Google Otta College/university Firebrand Apprenticeships Recruitment agency Job fair/Conference/Trade show Other Notice period required to start a new role Select Salary Expectations Do you have a UK driving license and a car? Select Are you open to relocating? Select We would like to know if you are open to relocating for a new role? Are you happy to work shifts? This will include day shifts 7am-7pm and night shifts 7pm-7am including weekends Select Working hours: 24/7 shift, 2 days on (7am - 7pm), 2 nights on (7pm - 7am), 4 days off. Please select your level of clearance you currently hold Select GDPR Select We treat personal data collected during the recruitment process in accordance with our privacy policy. Your personal data will be retained by Controller as long as controller determines it is necessary to evaluate your applications for employment. Under the GDPR, you have the right to request access to your personal data and the right to object to the processing of your data at any time.
Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities. Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to) Desktop Support Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end users. Escalate complex incidents to higher level support teams when necessary. Follow up with end users to ensure incidents are resolved to their satisfaction. Process and fulfil service requests from end users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service Provide excellent customer service to all end users, maintaining a positive and helpful attitude. Communicate technical information to end users in a clear and understandable manner. Educate end users on IT policies, procedures, and best practices. Process and Policy Compliance Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organisational security policies and guidelines. Quality Improvement Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers. Requirements to be considered Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently. Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding. Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today! Here at Ruby Energy, we are passionate about our recruitment process and bringing even more talent into our existing teams. If you're looking for progression, and opportunity to grow your career with us in an exciting and diverse business, then we're for you!
Jan 01, 2026
Full time
Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities. Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to) Desktop Support Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end users. Escalate complex incidents to higher level support teams when necessary. Follow up with end users to ensure incidents are resolved to their satisfaction. Process and fulfil service requests from end users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service Provide excellent customer service to all end users, maintaining a positive and helpful attitude. Communicate technical information to end users in a clear and understandable manner. Educate end users on IT policies, procedures, and best practices. Process and Policy Compliance Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organisational security policies and guidelines. Quality Improvement Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers. Requirements to be considered Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently. Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding. Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today! Here at Ruby Energy, we are passionate about our recruitment process and bringing even more talent into our existing teams. If you're looking for progression, and opportunity to grow your career with us in an exciting and diverse business, then we're for you!
