Company : Safran Seats Job field : Continuous improvement Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. This role has responsibility for leading and coaching the organisation in driving an effective improvement journey. Key Responsibilities will include: - Leading project teams to deliver significant business improvements through the deployment of CI tools in line with the business Balanced Scorecard - Work with the business leaders to undertake continual analysis of the business to expose opportunities for change and improvement - Drive continuous improvement within the business and identify opportunities for improvement including deployment of Balanced scorecard, One Safran, Customer Improvement projects. Lean Journey & QRQC - Drive engagement with Participative Innovation across the business - Analyse and monitor financial and customer benefits throughout the life of the improvement project - Champion and share the use of best practice methods for improvements across the business and provide evidence of real change implementation - Working with the Director of Continuous Improvement to determine the tools required and scope of Continuous Improvement Training across the business. - Working with the Director of Continuous Improvement - creating, organizing and delivering training to the targeted scope. - Coach, train and mentor business in the use of CI tools - Coach Project Sponsors and Project Leaders to enable the delivery of successful project implementation Job Requirements - Lean Sigma Black Belt Certification - Problem Solving 8D - Training experience No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: • We believe in and promote diversity and inclusion as key values across our business • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive: • 25 days holiday + UK Bank Holidays • Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare • Career Progressions opportunities such as company sponsorship and further training courses • Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working • Equality & Diversity initiatives with internal groups for workplace engagement and involvement • STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. But what else? (advantages, specific features, etc.) Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: • We believe in and fostering the conditions for diversity and inclusion to thrive • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way! This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. 100,000 employees worldwide 27 Number of countries where Safran is located
Jul 05, 2025
Full time
Company : Safran Seats Job field : Continuous improvement Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. This role has responsibility for leading and coaching the organisation in driving an effective improvement journey. Key Responsibilities will include: - Leading project teams to deliver significant business improvements through the deployment of CI tools in line with the business Balanced Scorecard - Work with the business leaders to undertake continual analysis of the business to expose opportunities for change and improvement - Drive continuous improvement within the business and identify opportunities for improvement including deployment of Balanced scorecard, One Safran, Customer Improvement projects. Lean Journey & QRQC - Drive engagement with Participative Innovation across the business - Analyse and monitor financial and customer benefits throughout the life of the improvement project - Champion and share the use of best practice methods for improvements across the business and provide evidence of real change implementation - Working with the Director of Continuous Improvement to determine the tools required and scope of Continuous Improvement Training across the business. - Working with the Director of Continuous Improvement - creating, organizing and delivering training to the targeted scope. - Coach, train and mentor business in the use of CI tools - Coach Project Sponsors and Project Leaders to enable the delivery of successful project implementation Job Requirements - Lean Sigma Black Belt Certification - Problem Solving 8D - Training experience No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: • We believe in and promote diversity and inclusion as key values across our business • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive: • 25 days holiday + UK Bank Holidays • Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare • Career Progressions opportunities such as company sponsorship and further training courses • Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working • Equality & Diversity initiatives with internal groups for workplace engagement and involvement • STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. But what else? (advantages, specific features, etc.) Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: • We believe in and fostering the conditions for diversity and inclusion to thrive • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way! This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. 100,000 employees worldwide 27 Number of countries where Safran is located
AV Engineer - London & South Region Location: Field-based across London and the South Employment Type: Full-time, Permanent Overview We are working with a well-established technology solutions provider that specialises in professional AV and recording systems. Due to continued growth, they are looking for an experienced AV Engineer to join their team, covering the London and South region. This is a fantastic opportunity for someone who thrives in a field-based role, enjoys technical challenges, and is passionate about delivering excellent customer service. You'll be supporting contracts such within Commercial, Educational and Legal settings, as well as other key clients, through a mix of remote support, maintenance visits, and system installations. Key Responsibilities Deliver on-site AV system installation, commissioning, and maintenance. Provide 1st and 2nd line technical support remotely to help minimise downtime. Respond to emergency and scheduled service calls, diagnosing and resolving faults on-site. Set up and configure audio-visual systems including mixers, amplifiers, infrared technology, microphones, and cabling. Ensure all work is completed to a high standard and in line with ISO processes and procedures. Maintain accurate records of service history and installation works. Build positive and professional relationships with end-users and client representatives. What We're Looking For Experience: Minimum 3 years in AV engineering, maintenance, or a technical field service role. Technical Skills: Strong hands-on experience with audio-visual systems. Proficient with at least one major AV product line. Qualifications: GCSE level education or above; technical qualifications/apprenticeship desirable. Customer-Focused: Excellent communication skills with a friendly, professional manner. IT Literate: Competent with PC-based systems and remote diagnostics. Organised: Strong time management and the ability to remain calm under pressure. What's on Offer Join a growing and reputable company with a commitment to quality. Diverse and interesting work across a range of client sites. Opportunities for skill development and technical progression. A collaborative and supportive team culture. Apply Today If you're a confident AV Engineer with a passion for technology and a customer-first attitude, we'd love to hear from you. How to Apply: Please send your CV and a short cover letter highlighting your relevant experience and qualifications to (url removed) or call us on (phone number removed) for a confidential discussion. Alecto Recruitment Limited is acting as an employment business for this vacancy.
Jul 05, 2025
Full time
AV Engineer - London & South Region Location: Field-based across London and the South Employment Type: Full-time, Permanent Overview We are working with a well-established technology solutions provider that specialises in professional AV and recording systems. Due to continued growth, they are looking for an experienced AV Engineer to join their team, covering the London and South region. This is a fantastic opportunity for someone who thrives in a field-based role, enjoys technical challenges, and is passionate about delivering excellent customer service. You'll be supporting contracts such within Commercial, Educational and Legal settings, as well as other key clients, through a mix of remote support, maintenance visits, and system installations. Key Responsibilities Deliver on-site AV system installation, commissioning, and maintenance. Provide 1st and 2nd line technical support remotely to help minimise downtime. Respond to emergency and scheduled service calls, diagnosing and resolving faults on-site. Set up and configure audio-visual systems including mixers, amplifiers, infrared technology, microphones, and cabling. Ensure all work is completed to a high standard and in line with ISO processes and procedures. Maintain accurate records of service history and installation works. Build positive and professional relationships with end-users and client representatives. What We're Looking For Experience: Minimum 3 years in AV engineering, maintenance, or a technical field service role. Technical Skills: Strong hands-on experience with audio-visual systems. Proficient with at least one major AV product line. Qualifications: GCSE level education or above; technical qualifications/apprenticeship desirable. Customer-Focused: Excellent communication skills with a friendly, professional manner. IT Literate: Competent with PC-based systems and remote diagnostics. Organised: Strong time management and the ability to remain calm under pressure. What's on Offer Join a growing and reputable company with a commitment to quality. Diverse and interesting work across a range of client sites. Opportunities for skill development and technical progression. A collaborative and supportive team culture. Apply Today If you're a confident AV Engineer with a passion for technology and a customer-first attitude, we'd love to hear from you. How to Apply: Please send your CV and a short cover letter highlighting your relevant experience and qualifications to (url removed) or call us on (phone number removed) for a confidential discussion. Alecto Recruitment Limited is acting as an employment business for this vacancy.
Principal Security Consultant (1-year Fixed Term) page is loaded Principal Security Consultant (1-year Fixed Term) Apply locations Cambridge, United Kingdom London Cannon Street time type Full time posted on Posted 14 Days Ago job requisition id R010568 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title : Principal Security Consultant Location: Cambridge or London, United Kingdom Employment Type: Full-time, 1-year Fixed Term The job AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and ninety offices in over forty countries. Learn more at . We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from diverse backgrounds bring to our business. At AVEVA, we are all about Limitless possibilities. Are you? The Principal Security Consultant is a 1-year fixed-term employee position, critical role in shaping and standing-up AVEVA's 2nd Line of Defence Security consultancy capabilities and services. This role will be responsible for providing insightful knowledge and actionable recommendations to achieve AVEVA's target operating model for security and increase the maturity of existing processes and systems. One area of focus of this 12 month work package is to improve transparency of security operations and compliance to customers. We will be improving our Trust Centre, and streamlining security engagement on customer contracts. The post holder will be expected to quickly integrate into the team, proactively engage with stakeholders across the business, from technical SME's to business leadership. They will need to work independently and able to prioritise their time across multiple projects and engagements. Key responsibilities Implementation of Security Policy & Standards. Provide subject matter expert knowledge and support on the developing policy, standards, and exemption services to enable controls and supporting control practices to be embedded and optimised across the organisation. Includes optimisation of underpinning risk and control indicators. Implementation of Security Risk Management & Assurance. Provide subject matter expert knowledge on developing security risk management and risk assurance services that enable effective, and data driven risk management and reporting across operations. This includes the capability to monitor and report effectiveness of risk management within the product development lifecycle and supply chain. Ability to Gather and Review Evidence For Compliance. Complete discovery investigations to demonstrate compliance to regulations, standards and customer requirements and present evidence in a consumable format for customers, regulators etc. Implementation of Security Control Systems. Provide subject matter expert knowledge to business stakeholders to enable adoption, adaption, and optimisation of security controls across the organisation. This includes the controls used within the product development lifecycle and supply chain. Stakeholder Engagement. Build and maintain trusted relationships with stakeholders to embed security risk practices into operational activities. This includes providing guidance and thought leadership on risk best practice and assurance to technical and non-technical stakeholders. Essential requirements Experience . Preferable 7+ years relevant work experience in security governance, risk, and compliance with at least 3 years of working as a senior expert or manager of a significant department. Experience of fulfilling similar role in a software publishing or internet business is preferrable. Governance. Significant experience in developing, implementing, and optimising security policies, standards, and control-sets to enable effective adaption and adoption across organisational departments and teams. Risk Management and Assurance. Extensive experience of understanding of using threat, security control performance and business operations to independently assess residual security risk position to the end customer based on business processes and practices including product development lifecycle and supply chain. Regulatory Compliance. Significant experience of working within a regulated environment and advising others on the principal requirements of major legislation and regulations relevant to security, and the legal and regulatory instruments relevant to the role. Experience of responding to new regulations e.g. NIS2. Knowledge of cross-border regulations, such as GDPR and EU Data Privacy rules. Desired skills Organisational Skills. Highly skilled in managing multiple tasks within set deadlines whilst managing expectations of invested parties Communication Skills. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences. Ability to communicate effectively with technical and non-technical stakeholders. Decision making. Highly skilled in tactical decision-making with organisational impact. Problem-solving . Able to address day-to-day challenges quickly with a focus on operational solutions. Highly skilled at deconstructing large complex problems into solutions that can be easily understood and executed by business and digital teams. Digital Security at AVEVA Our Digital Security team is responsible for protecting AVEVA's digital assets and keeping the company's data and IP secure. We're also playing a critical role in AVEVA's move to the cloud. As cyber threats grow and more and more data moves into the cloud, the importance of our role is only going to grow. If you're a collaborative problem solver that's passionate about cybersecurity, you'll find fulfilment and opportunity in our team. Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Similar Jobs (2) Principal Specialist . click apply for full job details
Jul 04, 2025
Full time
Principal Security Consultant (1-year Fixed Term) page is loaded Principal Security Consultant (1-year Fixed Term) Apply locations Cambridge, United Kingdom London Cannon Street time type Full time posted on Posted 14 Days Ago job requisition id R010568 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title : Principal Security Consultant Location: Cambridge or London, United Kingdom Employment Type: Full-time, 1-year Fixed Term The job AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and ninety offices in over forty countries. Learn more at . We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from diverse backgrounds bring to our business. At AVEVA, we are all about Limitless possibilities. Are you? The Principal Security Consultant is a 1-year fixed-term employee position, critical role in shaping and standing-up AVEVA's 2nd Line of Defence Security consultancy capabilities and services. This role will be responsible for providing insightful knowledge and actionable recommendations to achieve AVEVA's target operating model for security and increase the maturity of existing processes and systems. One area of focus of this 12 month work package is to improve transparency of security operations and compliance to customers. We will be improving our Trust Centre, and streamlining security engagement on customer contracts. The post holder will be expected to quickly integrate into the team, proactively engage with stakeholders across the business, from technical SME's to business leadership. They will need to work independently and able to prioritise their time across multiple projects and engagements. Key responsibilities Implementation of Security Policy & Standards. Provide subject matter expert knowledge and support on the developing policy, standards, and exemption services to enable controls and supporting control practices to be embedded and optimised across the organisation. Includes optimisation of underpinning risk and control indicators. Implementation of Security Risk Management & Assurance. Provide subject matter expert knowledge on developing security risk management and risk assurance services that enable effective, and data driven risk management and reporting across operations. This includes the capability to monitor and report effectiveness of risk management within the product development lifecycle and supply chain. Ability to Gather and Review Evidence For Compliance. Complete discovery investigations to demonstrate compliance to regulations, standards and customer requirements and present evidence in a consumable format for customers, regulators etc. Implementation of Security Control Systems. Provide subject matter expert knowledge to business stakeholders to enable adoption, adaption, and optimisation of security controls across the organisation. This includes the controls used within the product development lifecycle and supply chain. Stakeholder Engagement. Build and maintain trusted relationships with stakeholders to embed security risk practices into operational activities. This includes providing guidance and thought leadership on risk best practice and assurance to technical and non-technical stakeholders. Essential requirements Experience . Preferable 7+ years relevant work experience in security governance, risk, and compliance with at least 3 years of working as a senior expert or manager of a significant department. Experience of fulfilling similar role in a software publishing or internet business is preferrable. Governance. Significant experience in developing, implementing, and optimising security policies, standards, and control-sets to enable effective adaption and adoption across organisational departments and teams. Risk Management and Assurance. Extensive experience of understanding of using threat, security control performance and business operations to independently assess residual security risk position to the end customer based on business processes and practices including product development lifecycle and supply chain. Regulatory Compliance. Significant experience of working within a regulated environment and advising others on the principal requirements of major legislation and regulations relevant to security, and the legal and regulatory instruments relevant to the role. Experience of responding to new regulations e.g. NIS2. Knowledge of cross-border regulations, such as GDPR and EU Data Privacy rules. Desired skills Organisational Skills. Highly skilled in managing multiple tasks within set deadlines whilst managing expectations of invested parties Communication Skills. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences. Ability to communicate effectively with technical and non-technical stakeholders. Decision making. Highly skilled in tactical decision-making with organisational impact. Problem-solving . Able to address day-to-day challenges quickly with a focus on operational solutions. Highly skilled at deconstructing large complex problems into solutions that can be easily understood and executed by business and digital teams. Digital Security at AVEVA Our Digital Security team is responsible for protecting AVEVA's digital assets and keeping the company's data and IP secure. We're also playing a critical role in AVEVA's move to the cloud. As cyber threats grow and more and more data moves into the cloud, the importance of our role is only going to grow. If you're a collaborative problem solver that's passionate about cybersecurity, you'll find fulfilment and opportunity in our team. Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Similar Jobs (2) Principal Specialist . click apply for full job details
3rd Line Technician / Solutions Architect Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This role is for a senior IT professional who resolves complex technical issues, supports IT projects, manages systems, ensures security, and plans for future needs, all while mentoring junior team members and communicating effectively with customers. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for complex IT issues. The role also includes assisting with IT project implementation, performing high-level system administration on various environments, managing incidents and problems to improve system reliability, creating technical documentation, ensuring cybersecurity, monitoring system performance, planning for capacity, and communicating effectively with both customers and internal teams. This individual will also act as a role model for junior team members. Key Tasks & Responsibilities Include: Technical Support and Troubleshooting Serve as the final escalation stage for the 1st and 2nd Line support team, resolving complex technical tickets Diagnose and resolve advanced hardware and software issues; including network problems, server issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of new systems, upgrades, and migrations Technical Documentation Create and maintain comprehensive documentation for systems, procedures, and project plans Document configurations, troubleshooting steps, and resolutions Cyber / Security Ensure IT systems and networks are secure from threats and vulnerabilities Implement and manage security measures, such as firewalls, antivirus software, and intrusion detection systems Conduct regular security audits and vulnerability assessments Work within the parameters of ISO 27001, taking guidance from the compliance team as needed System Monitoring Monitor system performance and identify areas for improvement Implement performance tuning and optimisation techniques to ensure optimal system operation Capacity Planning Analyse system capacity and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high-level support to customers, ensuring excellent service delivery in line with Tela's values Communicate effectively with customers, ensuring technical solutions are explained to customers in simple terms that address their concerns and requirements Work closely with other internal teams, including 1st/2nd line and the projects team Act as a role model for junior team members Person Specification: Required Experience Five years+ experience as an IT Engineer working for an MSP Proficiency in advanced troubleshooting of hardware, software and network issues. Strong knowledge of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core Competencies Exceptional communication and rapport building skills A team player who works well with others, while also being able to work independently Awareness of Tela's key products/service offering Self-motivated and organised, with the ability to work in a fast-paced environment and deal with change/pressure as it arises A valid drivers' license is required for this role Employee Benefits: 21 days holiday rising for every year served to a maximum of 26 Healthcare & Wellness plan, on passing probation Employee Assistance programme, on passing probation Employee Discount Scheme, on passing probation Private Medical Care, available after two years' service Life Assurance, available after two years' service What position are you interested in? 0 / 10 CV No file chosen Please upload a copy of your current CV.
Jul 04, 2025
Full time
3rd Line Technician / Solutions Architect Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This role is for a senior IT professional who resolves complex technical issues, supports IT projects, manages systems, ensures security, and plans for future needs, all while mentoring junior team members and communicating effectively with customers. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for complex IT issues. The role also includes assisting with IT project implementation, performing high-level system administration on various environments, managing incidents and problems to improve system reliability, creating technical documentation, ensuring cybersecurity, monitoring system performance, planning for capacity, and communicating effectively with both customers and internal teams. This individual will also act as a role model for junior team members. Key Tasks & Responsibilities Include: Technical Support and Troubleshooting Serve as the final escalation stage for the 1st and 2nd Line support team, resolving complex technical tickets Diagnose and resolve advanced hardware and software issues; including network problems, server issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of new systems, upgrades, and migrations Technical Documentation Create and maintain comprehensive documentation for systems, procedures, and project plans Document configurations, troubleshooting steps, and resolutions Cyber / Security Ensure IT systems and networks are secure from threats and vulnerabilities Implement and manage security measures, such as firewalls, antivirus software, and intrusion detection systems Conduct regular security audits and vulnerability assessments Work within the parameters of ISO 27001, taking guidance from the compliance team as needed System Monitoring Monitor system performance and identify areas for improvement Implement performance tuning and optimisation techniques to ensure optimal system operation Capacity Planning Analyse system capacity and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high-level support to customers, ensuring excellent service delivery in line with Tela's values Communicate effectively with customers, ensuring technical solutions are explained to customers in simple terms that address their concerns and requirements Work closely with other internal teams, including 1st/2nd line and the projects team Act as a role model for junior team members Person Specification: Required Experience Five years+ experience as an IT Engineer working for an MSP Proficiency in advanced troubleshooting of hardware, software and network issues. Strong knowledge of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core Competencies Exceptional communication and rapport building skills A team player who works well with others, while also being able to work independently Awareness of Tela's key products/service offering Self-motivated and organised, with the ability to work in a fast-paced environment and deal with change/pressure as it arises A valid drivers' license is required for this role Employee Benefits: 21 days holiday rising for every year served to a maximum of 26 Healthcare & Wellness plan, on passing probation Employee Assistance programme, on passing probation Employee Discount Scheme, on passing probation Private Medical Care, available after two years' service Life Assurance, available after two years' service What position are you interested in? 0 / 10 CV No file chosen Please upload a copy of your current CV.
Production Planner 35k Looking for your next planning role? In this fast-paced environment, you'll need to be agile and accurate with data, experienced in manufacturing settings, and confident in communicating and updating the plan versus factory status constantly. A background in FMCG or food industry manufacturing is essential. There is free on-site parking and a fully subsidised canteen available during lunch breaks. The Production Planner will be responsible for: Creating the production plan to maximise efficiency and labour productivity Continuously updating factory status against the production plan Managing stock levels and maintaining consistently accurate inventory data Processing all customer orders and adjusting forecasts when necessary Scheduling around hygiene and engineering works Monitoring trends and customer order patterns Acting as the main point of contact across departments Ensuring all data is regularly updated and backed up What you'll need to apply: Previous experience in planning in the food, FMCG, food, or automotive industry (1st or 2nd tier) A strong ability to work with and interpret data. Experience with planning software. Proficiency in Microsoft Office, especially Excel. Strong written and verbal communication skills. A good understanding of manufacturing processes and operating to deadlines. Accurate - high degree of attention to detail. For more information on this role, please contact Rhian at the Novus team. Interviews will be scheduled immediately.
Jul 04, 2025
Full time
Production Planner 35k Looking for your next planning role? In this fast-paced environment, you'll need to be agile and accurate with data, experienced in manufacturing settings, and confident in communicating and updating the plan versus factory status constantly. A background in FMCG or food industry manufacturing is essential. There is free on-site parking and a fully subsidised canteen available during lunch breaks. The Production Planner will be responsible for: Creating the production plan to maximise efficiency and labour productivity Continuously updating factory status against the production plan Managing stock levels and maintaining consistently accurate inventory data Processing all customer orders and adjusting forecasts when necessary Scheduling around hygiene and engineering works Monitoring trends and customer order patterns Acting as the main point of contact across departments Ensuring all data is regularly updated and backed up What you'll need to apply: Previous experience in planning in the food, FMCG, food, or automotive industry (1st or 2nd tier) A strong ability to work with and interpret data. Experience with planning software. Proficiency in Microsoft Office, especially Excel. Strong written and verbal communication skills. A good understanding of manufacturing processes and operating to deadlines. Accurate - high degree of attention to detail. For more information on this role, please contact Rhian at the Novus team. Interviews will be scheduled immediately.
Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms. Owning the 2nd/3rd line customer support for application, network, and device-related needs. Driving operational and project efforts within the team to ensure reliable change delivery. Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs. Mentoring team members, providing feedback, and setting priorities. Ensuring security is integrated into all aspects of the application environment. Developing and owning a roadmap of technology projects and changes. The ideal Head of Application Support will have experience with the following: Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration. Demonstrable experience managing software development lifecycles. Line management experience, including managing offshore teams. Automation and configuration management skills. Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices). Experience with system maintenance, patching, and backups. This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply! Head of Application Support - £80,000 + 10% bonus Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
Jul 04, 2025
Full time
Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms. Owning the 2nd/3rd line customer support for application, network, and device-related needs. Driving operational and project efforts within the team to ensure reliable change delivery. Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs. Mentoring team members, providing feedback, and setting priorities. Ensuring security is integrated into all aspects of the application environment. Developing and owning a roadmap of technology projects and changes. The ideal Head of Application Support will have experience with the following: Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration. Demonstrable experience managing software development lifecycles. Line management experience, including managing offshore teams. Automation and configuration management skills. Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices). Experience with system maintenance, patching, and backups. This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply! Head of Application Support - £80,000 + 10% bonus Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide. What's involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24/7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange Server 2010 - 2016• Office 365• Networking knowledge covering LAN/vLAN/WAN technologies• AntiVirus software• Backup solutionsThis is a fantastic opportunity for a bright 2nd Line Support Engineer to join a growing team and progress in their career.We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch
Jul 04, 2025
Full time
2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide. What's involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24/7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange Server 2010 - 2016• Office 365• Networking knowledge covering LAN/vLAN/WAN technologies• AntiVirus software• Backup solutionsThis is a fantastic opportunity for a bright 2nd Line Support Engineer to join a growing team and progress in their career.We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch
MCS Group is delighted to be working with a leading retail organisation based in Belfast, a major player in their market, as they look to recruit an IT Support Engineer to strengthen their on-site and remote support function across the UK and Ireland. This is a fantastic opportunity to join a well-established IT team where you'll play a key role in supporting infrastructure and retail systems across a wide geographic footprint. Key Responsibilities: Provide 1st and 2nd line support, managing service desk tickets and delivering both on-site and remote assistance. Support Windows Server environments () in physical and virtualised setups. Troubleshoot and maintain hardware and software across multiple sites, including printers, tablets, smartphones, and peripheral devices. Maintain and support EPOS, eCommerce, Sage, and CCTV systems in retail environments Support company applications including Microsoft 365, ERP systems, and telephony platforms. Carry out user administration for Office 365. What We're Looking For: Experience in an IT Support or End User Support role in a fast-paced environment. Hands-on knowledge of Windows Server () in both on-premise and virtual environments such as Azure or VMware. Familiarity with supporting Windows 10/11 devices. Working knowledge of Active Directory, Group Policy, and user/group management. An understanding of LAN/WAN networking and troubleshooting. What's on Offer: Salary up to £35,000 Monday to Friday, 8:00am - 4:30pm Office-based role in Belfast A varied and hands-on role with regular travel across UK and Ireland To speak in absolute confidence about this opportunity, please contact Luke Graham , IT Recruitment Consultant at MCS Group, on , or click the Apply button below. If this position isn't quite right, we're working on a range of IT roles that might be.
Jul 04, 2025
Full time
MCS Group is delighted to be working with a leading retail organisation based in Belfast, a major player in their market, as they look to recruit an IT Support Engineer to strengthen their on-site and remote support function across the UK and Ireland. This is a fantastic opportunity to join a well-established IT team where you'll play a key role in supporting infrastructure and retail systems across a wide geographic footprint. Key Responsibilities: Provide 1st and 2nd line support, managing service desk tickets and delivering both on-site and remote assistance. Support Windows Server environments () in physical and virtualised setups. Troubleshoot and maintain hardware and software across multiple sites, including printers, tablets, smartphones, and peripheral devices. Maintain and support EPOS, eCommerce, Sage, and CCTV systems in retail environments Support company applications including Microsoft 365, ERP systems, and telephony platforms. Carry out user administration for Office 365. What We're Looking For: Experience in an IT Support or End User Support role in a fast-paced environment. Hands-on knowledge of Windows Server () in both on-premise and virtual environments such as Azure or VMware. Familiarity with supporting Windows 10/11 devices. Working knowledge of Active Directory, Group Policy, and user/group management. An understanding of LAN/WAN networking and troubleshooting. What's on Offer: Salary up to £35,000 Monday to Friday, 8:00am - 4:30pm Office-based role in Belfast A varied and hands-on role with regular travel across UK and Ireland To speak in absolute confidence about this opportunity, please contact Luke Graham , IT Recruitment Consultant at MCS Group, on , or click the Apply button below. If this position isn't quite right, we're working on a range of IT roles that might be.
razorblue role: We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Serving as point of contact and mentoring less experiencedteam Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Full UK Driving License Ability to work independantly Strong communication, and relationship-building skills Experience of working in a corporate or MSP technology and environment. Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £29,500per annum depending on skills and knowledge 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus - if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with AXA Health Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. razorblue does not accept unsolicited speculative CVs. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
Jul 04, 2025
Full time
razorblue role: We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Serving as point of contact and mentoring less experiencedteam Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Full UK Driving License Ability to work independantly Strong communication, and relationship-building skills Experience of working in a corporate or MSP technology and environment. Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £29,500per annum depending on skills and knowledge 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus - if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with AXA Health Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. razorblue does not accept unsolicited speculative CVs. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
3rd Line IT Engineer Company benefits and salary : Salary up to £45,000 Career development & opportunities Microsoft qualifications Mentoring opportunities Performance reviews Diverse community Workplace culture Flexible scheduling Flexible working from home Social events Company pension scheme Onsite parking Overtime Use of company vehicles 20 Days Holidays, plus bank holidays + Birthday Company laptop This role is suited for someone seeking a step into an exciting company with great opportunities for progression. You will be responsible for providing efficient remote and onsite installations and support services to clients across the UK. What's involved? Server, PC, laptop, printer, switch, firewall, router, and Wi-Fi installations Engaging with customers to resolve technical issues and implement best practices Project managing server installations and migrations Coordinating between customers and internal teams to ensure customer satisfaction with support cases and installations Providing efficient and friendly remote and onsite technical support within customer SLAs Skill requirements: Strong understanding of configuration and installation of network devices and services (e.g., Switches, Firewalls, VPNs, QoS, VLANs) Experience with Cloud Technologies (Azure, AWS) Strong understanding of Microsoft Exchange / Office 365 Knowledge of subnetting and IP address allocation best practices Experience with hypervisors (HyperV, VMWare) Understanding of Backup technologies Experience in System Administration with Active Directory / Group Policy Support experience in Microsoft Desktop environments Experience providing 2nd/3rd Line IT support, preferably in a helpdesk or MSP setting Excellent communication skills, both written and verbal Ability to work independently and under pressure Self-motivated with good time management Experience in customer-facing roles Ability to perform root cause analysis Technical documentation skills Professional attitude Knowledge of: Microsoft Office 2010+ Windows Server 2016/2019 Active Directory Administration Microsoft Exchange Server Office 365 Desirable skills: Microsoft Certifications 3rd Party Vendor Certifications (e.g., Sonicwall) Experience in MSP environment Apple Mac experience This is a fantastic opportunity for a bright IT Engineer to join a growing team and advance their career. We seek someone who approaches problem-solving logically and takes pride in exceeding customer expectations. Interested? Please get in touch! Job Details: Type: Full-time, Permanent Salary: Dependent on experience Benefits: Company pension Schedule: Monday to Friday Experience: 5 years in IT preferred Remote work: No
Jul 04, 2025
Full time
3rd Line IT Engineer Company benefits and salary : Salary up to £45,000 Career development & opportunities Microsoft qualifications Mentoring opportunities Performance reviews Diverse community Workplace culture Flexible scheduling Flexible working from home Social events Company pension scheme Onsite parking Overtime Use of company vehicles 20 Days Holidays, plus bank holidays + Birthday Company laptop This role is suited for someone seeking a step into an exciting company with great opportunities for progression. You will be responsible for providing efficient remote and onsite installations and support services to clients across the UK. What's involved? Server, PC, laptop, printer, switch, firewall, router, and Wi-Fi installations Engaging with customers to resolve technical issues and implement best practices Project managing server installations and migrations Coordinating between customers and internal teams to ensure customer satisfaction with support cases and installations Providing efficient and friendly remote and onsite technical support within customer SLAs Skill requirements: Strong understanding of configuration and installation of network devices and services (e.g., Switches, Firewalls, VPNs, QoS, VLANs) Experience with Cloud Technologies (Azure, AWS) Strong understanding of Microsoft Exchange / Office 365 Knowledge of subnetting and IP address allocation best practices Experience with hypervisors (HyperV, VMWare) Understanding of Backup technologies Experience in System Administration with Active Directory / Group Policy Support experience in Microsoft Desktop environments Experience providing 2nd/3rd Line IT support, preferably in a helpdesk or MSP setting Excellent communication skills, both written and verbal Ability to work independently and under pressure Self-motivated with good time management Experience in customer-facing roles Ability to perform root cause analysis Technical documentation skills Professional attitude Knowledge of: Microsoft Office 2010+ Windows Server 2016/2019 Active Directory Administration Microsoft Exchange Server Office 365 Desirable skills: Microsoft Certifications 3rd Party Vendor Certifications (e.g., Sonicwall) Experience in MSP environment Apple Mac experience This is a fantastic opportunity for a bright IT Engineer to join a growing team and advance their career. We seek someone who approaches problem-solving logically and takes pride in exceeding customer expectations. Interested? Please get in touch! Job Details: Type: Full-time, Permanent Salary: Dependent on experience Benefits: Company pension Schedule: Monday to Friday Experience: 5 years in IT preferred Remote work: No
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Severn Trent provide a critical national infrastructure to millions of customers in our region 24 hours a day, 365 days a year. Our Technology team are vital to keeping the operation moving, as we deliver and maintain secure and stable IT services which maximises value to our business. We're stacked with incredibly talented and innovative individuals who are always searching for exciting new ways to aid our business colleagues, and ultimately, our customers experience. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. EVERYTHING YOU NEED TO KNOW We have an opportunity for you to join our Colleague Experience team as an IT Network Engineer . In this role, you'll be working across a range of network and network security technologies liaising with multiple areas of the business to support new projects, manage incidents, problems and requests that will ensure the provision of specialist technical support across the network environment. Using an 'always on' mindset, you'll be providing hands on technical support, control, and maintenance to colleagues across the business, ensuring the delivery of service meets availability and usability requirements both now and into the future. Some of your other accountabilities will include: Providing on-site technical support and administration of Network technologies including LAN/WAN, Network Firewalls, Wireless and security solutions. Firewall Administration on one or more of the top firewall vendors (e.g. Checkpoint, Palo Alto or Fortinet). Configuration and support including Routers/ Switches/ Firewalls and AP. Project input including design and implementation, documentation and support. 3rd line support for tickets from either business users or from 1st/2nd line teams operating 24/7. Azure/Cloud networking including new configuration and updating of existing infrastructure. WHAT YOU'LL BRING TO THE ROLE To be successful, it's expected that you'll have experience of maintaining and supporting complex network & network security environments and configurations. You'll join the team with the experience to provide extensive support and delivery within several Technology areas, including: To succeed in this role, it is expected that you will have: Extensive experience in Implementation, Administration and optimisation of leading network firewall products i.e. either Checkpoint, Palo Alto or Fortinet firewalls. Network segmentation, Identity & Network Access Control standards and configuration. Experience of Cisco routing, switching and associated hardware platforms and skills. Wireless experience, preferably Cisco Meraki. Knowledge of Microsoft Azure network environment. Any experience with network and security automation (e.g. Cisco DNA) will be an added advantage. WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
Jul 04, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Severn Trent provide a critical national infrastructure to millions of customers in our region 24 hours a day, 365 days a year. Our Technology team are vital to keeping the operation moving, as we deliver and maintain secure and stable IT services which maximises value to our business. We're stacked with incredibly talented and innovative individuals who are always searching for exciting new ways to aid our business colleagues, and ultimately, our customers experience. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. EVERYTHING YOU NEED TO KNOW We have an opportunity for you to join our Colleague Experience team as an IT Network Engineer . In this role, you'll be working across a range of network and network security technologies liaising with multiple areas of the business to support new projects, manage incidents, problems and requests that will ensure the provision of specialist technical support across the network environment. Using an 'always on' mindset, you'll be providing hands on technical support, control, and maintenance to colleagues across the business, ensuring the delivery of service meets availability and usability requirements both now and into the future. Some of your other accountabilities will include: Providing on-site technical support and administration of Network technologies including LAN/WAN, Network Firewalls, Wireless and security solutions. Firewall Administration on one or more of the top firewall vendors (e.g. Checkpoint, Palo Alto or Fortinet). Configuration and support including Routers/ Switches/ Firewalls and AP. Project input including design and implementation, documentation and support. 3rd line support for tickets from either business users or from 1st/2nd line teams operating 24/7. Azure/Cloud networking including new configuration and updating of existing infrastructure. WHAT YOU'LL BRING TO THE ROLE To be successful, it's expected that you'll have experience of maintaining and supporting complex network & network security environments and configurations. You'll join the team with the experience to provide extensive support and delivery within several Technology areas, including: To succeed in this role, it is expected that you will have: Extensive experience in Implementation, Administration and optimisation of leading network firewall products i.e. either Checkpoint, Palo Alto or Fortinet firewalls. Network segmentation, Identity & Network Access Control standards and configuration. Experience of Cisco routing, switching and associated hardware platforms and skills. Wireless experience, preferably Cisco Meraki. Knowledge of Microsoft Azure network environment. Any experience with network and security automation (e.g. Cisco DNA) will be an added advantage. WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
IT Support Analyst Department: IT Support, Infrastructure & Security Employment Type: Permanent - Full Time Location: Head Office, London Description 5 days a week in office (no hybrid option) We are looking for a talented 1st / 2nd Line IT Support Engineer with experience in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide excellent technical support, troubleshoot desktop issues, and ensure the seamless operation of our IT environment. If you have a passion for technology and a strong background in IT support, we invite you to join our team. What Will You Do? Office 365: Demonstrate working administrative knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Desktop Support: Provide 1st line support for Windows and macOS desktop environments. Install, configure, and maintain desktop hardware and software. Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams. Manage onboarding and offboarding of new starters and leavers including equipment returns. Troubleshooting VC equipment and printers. Networking: Networking knowledge and ability to troubleshoot basic network issues, including connectivity, wifi or cabled network problems. Technical Support: Address 1st line issues, collaborating with support teams and other IT teams for efficient problem resolution. Problem Resolution: Investigate and resolve problems related to Office 365, desktop, and networking issues. Ability to utilize diagnostic tools and log analysis to identify and address underlying problems. Documentation: Facilitate the creation of documentation for troubleshooting procedures, configurations, and resolutions. Facilitate the development and updating of user guides and documentation for IT processes. Collaboration: Ability to work as a member of the Global IT support team Security: Have an understanding of security best practices within a global IT environment. The Perfect Candidate Proven experience as a 1st IT Support Engineer, with hands on experience in Office 365 E5, Windows, macOS, and desktop troubleshooting. Basic understanding of networking protocols and technologies. Excellent problem-solving and communication skills. Basic understanding of Azure AD and On Prem AD What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Jul 04, 2025
Full time
IT Support Analyst Department: IT Support, Infrastructure & Security Employment Type: Permanent - Full Time Location: Head Office, London Description 5 days a week in office (no hybrid option) We are looking for a talented 1st / 2nd Line IT Support Engineer with experience in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide excellent technical support, troubleshoot desktop issues, and ensure the seamless operation of our IT environment. If you have a passion for technology and a strong background in IT support, we invite you to join our team. What Will You Do? Office 365: Demonstrate working administrative knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Desktop Support: Provide 1st line support for Windows and macOS desktop environments. Install, configure, and maintain desktop hardware and software. Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams. Manage onboarding and offboarding of new starters and leavers including equipment returns. Troubleshooting VC equipment and printers. Networking: Networking knowledge and ability to troubleshoot basic network issues, including connectivity, wifi or cabled network problems. Technical Support: Address 1st line issues, collaborating with support teams and other IT teams for efficient problem resolution. Problem Resolution: Investigate and resolve problems related to Office 365, desktop, and networking issues. Ability to utilize diagnostic tools and log analysis to identify and address underlying problems. Documentation: Facilitate the creation of documentation for troubleshooting procedures, configurations, and resolutions. Facilitate the development and updating of user guides and documentation for IT processes. Collaboration: Ability to work as a member of the Global IT support team Security: Have an understanding of security best practices within a global IT environment. The Perfect Candidate Proven experience as a 1st IT Support Engineer, with hands on experience in Office 365 E5, Windows, macOS, and desktop troubleshooting. Basic understanding of networking protocols and technologies. Excellent problem-solving and communication skills. Basic understanding of Azure AD and On Prem AD What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
IT Support Team Lead We are currently recruiting for an IT Support Team lead on a permanent basis for an organisation based in Eastleigh. You'll be joining a well-established and diverse organisation on a hybrid basis. The role You will be experienced across varying levels of IT Support, with the ambition to want to lead and manage a team of junior 1st Line Support staff. You must have experience in an IT Support environment and understanding of best practices. As the IT Support Team lead, you will be supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. You will be managing and supporting those in 1st line positions, so someone with great interpersonal skills and someone with a 'can do' attitude will be successful in this position. Someone fit for this role might have the job title 2nd Line Support Engineer, IT Team Lead, Senior 1st Line Support Engineer. You will have: Experience across an IT Support environmentAmbition to support and lead a team of 1st Line support Understanding of best practices across an IT support service deskExperience of Operating Systems, basic networking, software installation and What you'll get in return: Salary up to £40,500Working hybrid, the office is based in EastleighGenerous pension scheme with contributions up to 10%Life assurance of 5x your annual salary28 days holiday + the opportunity to buy and sell holiday #
Jul 04, 2025
Full time
IT Support Team Lead We are currently recruiting for an IT Support Team lead on a permanent basis for an organisation based in Eastleigh. You'll be joining a well-established and diverse organisation on a hybrid basis. The role You will be experienced across varying levels of IT Support, with the ambition to want to lead and manage a team of junior 1st Line Support staff. You must have experience in an IT Support environment and understanding of best practices. As the IT Support Team lead, you will be supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. You will be managing and supporting those in 1st line positions, so someone with great interpersonal skills and someone with a 'can do' attitude will be successful in this position. Someone fit for this role might have the job title 2nd Line Support Engineer, IT Team Lead, Senior 1st Line Support Engineer. You will have: Experience across an IT Support environmentAmbition to support and lead a team of 1st Line support Understanding of best practices across an IT support service deskExperience of Operating Systems, basic networking, software installation and What you'll get in return: Salary up to £40,500Working hybrid, the office is based in EastleighGenerous pension scheme with contributions up to 10%Life assurance of 5x your annual salary28 days holiday + the opportunity to buy and sell holiday #
We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. You'll be playing a crucial role at an exciting point in our journey. Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support team to help more customers whilst upholding our reputation for friendly and knowledgeable assistance. Responsibilities Your focus will be on helping customers to get the most out of Beacon and keeping them delighted with our product. You'll do this by working with the Head of Customer Success, and the rest of the customer success team, to deeply understand the Beacon product and to support our customers via live chat. This role requires great customer service skills along with the ability to analyse a customer's needs and articulate complex technical solutions in a simple way. You will: Provide world-class support to our customers via online chat (we use Intercom ) Develop a profound understanding of Beacon's capabilities and functionality Solve customer problems when something isn't working for them Provide guidance when customers are looking to expand their use of Beacon within their charity Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage Make recommendations for how to configure Beacon's flexible database to store all of the data charities need and to enable them to do their work efficiently Build long-lasting relationships with Beacon customers and deliver a low churn rate Requirements You'll be comfortable supporting modern web-based technical products as well as having a top-notch customer service track record. Ideal candidates will be able to demonstrate their ability to pick up new things quickly. You'll need: Experience in a customer-facing role Flawless written English Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans A strong interest in the technology sector Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach Ability to deeply understand and explain a technical product While this role could suit a recent graduate, a university education is not a requirement We'd love you to have: Experience in a technical customer support role Experience with CRM or databases Experience with the charity sector Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays 6 week fully paid sabbatical every 5 years Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%) Private health insurance with routine dental & optical cover Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances) Cycle to work scheme Working together As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don't live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs. We passionately believe in doing our part to address the tech sector's diversity problem We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We are actively working to demonstrate our commitment to our values. Recently we completed our Bloody Good Period 's 'Bloody Good Employer' certification and we're currently working towards becoming a certified BCorp . Hiring process Application including CV and either: a cover letter, 2 minute video, or 2 minute voice recording (Closes 22nd June) Phone interview - 20 minutes ( 24th-26th June) Video interview with Head of Customer Success and Senior Support Specialist - 1 hour ( 30th June-3rd July) Final stage session in-person at Beacon's office - 3 hours ( 7th-17th July) Our office is wheelchair accessible We're happy to pay for appropriate travel costs if this would impact your ability to attend in-person If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know.
Jul 03, 2025
Full time
We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. You'll be playing a crucial role at an exciting point in our journey. Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support team to help more customers whilst upholding our reputation for friendly and knowledgeable assistance. Responsibilities Your focus will be on helping customers to get the most out of Beacon and keeping them delighted with our product. You'll do this by working with the Head of Customer Success, and the rest of the customer success team, to deeply understand the Beacon product and to support our customers via live chat. This role requires great customer service skills along with the ability to analyse a customer's needs and articulate complex technical solutions in a simple way. You will: Provide world-class support to our customers via online chat (we use Intercom ) Develop a profound understanding of Beacon's capabilities and functionality Solve customer problems when something isn't working for them Provide guidance when customers are looking to expand their use of Beacon within their charity Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage Make recommendations for how to configure Beacon's flexible database to store all of the data charities need and to enable them to do their work efficiently Build long-lasting relationships with Beacon customers and deliver a low churn rate Requirements You'll be comfortable supporting modern web-based technical products as well as having a top-notch customer service track record. Ideal candidates will be able to demonstrate their ability to pick up new things quickly. You'll need: Experience in a customer-facing role Flawless written English Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans A strong interest in the technology sector Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach Ability to deeply understand and explain a technical product While this role could suit a recent graduate, a university education is not a requirement We'd love you to have: Experience in a technical customer support role Experience with CRM or databases Experience with the charity sector Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays 6 week fully paid sabbatical every 5 years Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%) Private health insurance with routine dental & optical cover Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances) Cycle to work scheme Working together As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don't live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs. We passionately believe in doing our part to address the tech sector's diversity problem We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We are actively working to demonstrate our commitment to our values. Recently we completed our Bloody Good Period 's 'Bloody Good Employer' certification and we're currently working towards becoming a certified BCorp . Hiring process Application including CV and either: a cover letter, 2 minute video, or 2 minute voice recording (Closes 22nd June) Phone interview - 20 minutes ( 24th-26th June) Video interview with Head of Customer Success and Senior Support Specialist - 1 hour ( 30th June-3rd July) Final stage session in-person at Beacon's office - 3 hours ( 7th-17th July) Our office is wheelchair accessible We're happy to pay for appropriate travel costs if this would impact your ability to attend in-person If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know.
Role: Cloud & Infrastructure Engineer (Microsoft Azure) Location: Sheffield (Hybrid) Salary: 50,000 - 60,000 per year I'm currently working with a fantastic client who's looking to bring an experienced Cloud & DevOps Engineer on board. If you have strong Microsoft Azure skills and a background in infrastructure, networking, and automation, this could be the perfect next step in your career. About the Role: This is a hands-on role where you'll be responsible for managing and optimizing a hybrid cloud and on-premises infrastructure. The right candidate will have experience deploying Azure services, administering Microsoft 365, and working with both Windows and network infrastructure. You'll be joining a well-established IT team in a stable company that offers genuine career progression and support for certification/training. What You'll Be Doing: Managing and supporting Azure cloud infrastructure (VMs, Storage, Key Vault, Automation, Recovery Services Vault) Administering Windows Servers, Active Directory, Exchange, and Entra ID (Azure AD) Handling Microsoft 365 services: Exchange Online, Intune, Teams Supporting infrastructure: Cisco firewalls, switches, VPNs, and Ubiquiti wireless networks Implementing and monitoring NTFS permissions, data access policies, and security configurations Providing 2nd/3rd line support for servers, desktops, and mobile devices Maintaining monitoring systems like PRTG and working with VoIP and Access Control (Paxton) What We're Looking For Solid experience in a 2nd/3rd line IT support or infrastructure/cloud engineering role Strong hands-on experience with Azure services Comfortable with Windows Server environments, Active Directory, and Microsoft 365 Good knowledge of Cisco networking (firewalls, VPN, VLANs) Ability to work both independently and as part of a team Strong troubleshooting and documentation skills What's on Offer Competitive salary Flexible working (remote/hybrid options available) Support for training and certifications Friendly, professional team with a strong IT culture Career progression opportunities Interested? If this sounds like the kind of opportunity you're looking for, send your CV to (url removed) or apply directly today. Know someone who'd be a good fit? Referrals are always welcome! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 03, 2025
Full time
Role: Cloud & Infrastructure Engineer (Microsoft Azure) Location: Sheffield (Hybrid) Salary: 50,000 - 60,000 per year I'm currently working with a fantastic client who's looking to bring an experienced Cloud & DevOps Engineer on board. If you have strong Microsoft Azure skills and a background in infrastructure, networking, and automation, this could be the perfect next step in your career. About the Role: This is a hands-on role where you'll be responsible for managing and optimizing a hybrid cloud and on-premises infrastructure. The right candidate will have experience deploying Azure services, administering Microsoft 365, and working with both Windows and network infrastructure. You'll be joining a well-established IT team in a stable company that offers genuine career progression and support for certification/training. What You'll Be Doing: Managing and supporting Azure cloud infrastructure (VMs, Storage, Key Vault, Automation, Recovery Services Vault) Administering Windows Servers, Active Directory, Exchange, and Entra ID (Azure AD) Handling Microsoft 365 services: Exchange Online, Intune, Teams Supporting infrastructure: Cisco firewalls, switches, VPNs, and Ubiquiti wireless networks Implementing and monitoring NTFS permissions, data access policies, and security configurations Providing 2nd/3rd line support for servers, desktops, and mobile devices Maintaining monitoring systems like PRTG and working with VoIP and Access Control (Paxton) What We're Looking For Solid experience in a 2nd/3rd line IT support or infrastructure/cloud engineering role Strong hands-on experience with Azure services Comfortable with Windows Server environments, Active Directory, and Microsoft 365 Good knowledge of Cisco networking (firewalls, VPN, VLANs) Ability to work both independently and as part of a team Strong troubleshooting and documentation skills What's on Offer Competitive salary Flexible working (remote/hybrid options available) Support for training and certifications Friendly, professional team with a strong IT culture Career progression opportunities Interested? If this sounds like the kind of opportunity you're looking for, send your CV to (url removed) or apply directly today. Know someone who'd be a good fit? Referrals are always welcome! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Field IT Support Engineer (MSP Environment) Location: Bridgewater Salary: 33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support role (MSP experience a strong advantage) Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.) Strong troubleshooting skills and a calm, methodical approach Full UK driving license and willingness to travel to client sites Ready to Apply? Send your CV now to be considered! Join us in delivering first-class IT solutions and making tech work for people. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 03, 2025
Full time
Role: Field IT Support Engineer (MSP Environment) Location: Bridgewater Salary: 33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support role (MSP experience a strong advantage) Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.) Strong troubleshooting skills and a calm, methodical approach Full UK driving license and willingness to travel to client sites Ready to Apply? Send your CV now to be considered! Join us in delivering first-class IT solutions and making tech work for people. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you looking for working arrangements that enhance your work-life balance? Are you a competent Highways trained Engineer? Do you have experience in all aspects of highway maintenance? Are you confident communicating with people from all walks of life? Do you have a proven history of contract management? If you answered yes, we would love to hear from you! Who we are: The London Boroughs of Richmond Upon Thames and Wandsworth are recruiting a new Senior Engineer to work within the Highway Maintenance team, to manage, programme, plan, inspect and monitor our Planned Highway Maintenance in Richmond and Wandsworth. We are looking for an enthusiastic and self-motivated Engineer to join the Highway Team within Engineering Group Two. This is a unique opportunity to assist a closely-knit team of Engineers and provide comprehensive Engineering service within the Highways team. About the role: You will assist the Principal Highway Engineers to plan, programme and implement the Highway Planned Maintenance in Richmond and Wandsworth. You will be responsible for the day to day operation of the planned highway work in partnership with other service providers to develop an integrated approach to service delivery and assist in the overall management and delivery of the highway maintenance term contract. The ideal candidate will have a relevant professional qualification in Civil/Highway Engineering andthorough knowledge of Health and Safety Legislationunder which this service operates together with significant experience in Highway Maintenance. You will: Be able to assess all types of highway defects, agree appropriate remedials, estimate, plan and programme their repair through to completion. Ability to measure and agree payment applications made by the contractor. Supervise works on the public highway and to produce accurate and detailed site reports. Chair meetings and monitor contractors and their employees. Have good knowledge of CDM and other relevant Highway legislation. Be conversant with general I.T applications. About you: Have a background in contract management and highway specification contracts. Have an understanding of street works and permitting on the public highway. You will need to be a good communicator and have confidence to deal with people at all levels, including members of the public, council officers and Councillors in writing and by telephone. You will have a proven background within a Highway Engineering discipline. You will be able to attend to emergencies and Planned works at short notice, which may include work at night or weekends. We are particularly looking for someone who can work on their own initiative to tight deadlines. Be able to work on their own and to prioritise their daily workload. It would be beneficial to have previous local government experience, but it is not essential. The job will be predominantly located in Wandsworth, however, during periods of heavy workloads, it may be necessary to cover works in Richmond. We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of40paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline Closing Date:22nd May 2023 Shortlisting Date: From 24th May- 8th June 2023 Interview Date:From 5th -15thJune 2023 Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible. We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. The application process for this campaign will be anonymised. We are proud to be aDisability Confident employer. Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment
Jul 03, 2025
Full time
Are you looking for working arrangements that enhance your work-life balance? Are you a competent Highways trained Engineer? Do you have experience in all aspects of highway maintenance? Are you confident communicating with people from all walks of life? Do you have a proven history of contract management? If you answered yes, we would love to hear from you! Who we are: The London Boroughs of Richmond Upon Thames and Wandsworth are recruiting a new Senior Engineer to work within the Highway Maintenance team, to manage, programme, plan, inspect and monitor our Planned Highway Maintenance in Richmond and Wandsworth. We are looking for an enthusiastic and self-motivated Engineer to join the Highway Team within Engineering Group Two. This is a unique opportunity to assist a closely-knit team of Engineers and provide comprehensive Engineering service within the Highways team. About the role: You will assist the Principal Highway Engineers to plan, programme and implement the Highway Planned Maintenance in Richmond and Wandsworth. You will be responsible for the day to day operation of the planned highway work in partnership with other service providers to develop an integrated approach to service delivery and assist in the overall management and delivery of the highway maintenance term contract. The ideal candidate will have a relevant professional qualification in Civil/Highway Engineering andthorough knowledge of Health and Safety Legislationunder which this service operates together with significant experience in Highway Maintenance. You will: Be able to assess all types of highway defects, agree appropriate remedials, estimate, plan and programme their repair through to completion. Ability to measure and agree payment applications made by the contractor. Supervise works on the public highway and to produce accurate and detailed site reports. Chair meetings and monitor contractors and their employees. Have good knowledge of CDM and other relevant Highway legislation. Be conversant with general I.T applications. About you: Have a background in contract management and highway specification contracts. Have an understanding of street works and permitting on the public highway. You will need to be a good communicator and have confidence to deal with people at all levels, including members of the public, council officers and Councillors in writing and by telephone. You will have a proven background within a Highway Engineering discipline. You will be able to attend to emergencies and Planned works at short notice, which may include work at night or weekends. We are particularly looking for someone who can work on their own initiative to tight deadlines. Be able to work on their own and to prioritise their daily workload. It would be beneficial to have previous local government experience, but it is not essential. The job will be predominantly located in Wandsworth, however, during periods of heavy workloads, it may be necessary to cover works in Richmond. We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of40paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline Closing Date:22nd May 2023 Shortlisting Date: From 24th May- 8th June 2023 Interview Date:From 5th -15thJune 2023 Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible. We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. The application process for this campaign will be anonymised. We are proud to be aDisability Confident employer. Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment
Technical Support Engineer Location: Redhill Contract: Permanent We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role you will be required to work different shifts. Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups. To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate. Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc). Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures To ensure an understanding of all of NSSL s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required Tasks appropriate to the role, as delegated by management The ideal candidate for the Technical Support Engineer role would have: Customer Service and/or Network Operation Experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Ability and willingness to continuously learn and support new systems and services. Inmarsat and/or VSAT operational, service or technical experience Have in depth technical knowledge of at least some of the following customer equipment or management systems Inmarsat Satellite Maritime Customer Equipment. Seatel & T&T VSAT equipment. Inmarsat Land Mobile systems including BGAN s, Iridium and Thuraya & GX Practical experience of IP networking (CCNA/JNCIA etc) Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work Effective communicator with an eye for detail and accurate PC skills Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential. Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude. Well organised with ability to lead a shift by example. Ability to be able achieve SC security clearance For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Jul 03, 2025
Full time
Technical Support Engineer Location: Redhill Contract: Permanent We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role you will be required to work different shifts. Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups. To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate. Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc). Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures To ensure an understanding of all of NSSL s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required Tasks appropriate to the role, as delegated by management The ideal candidate for the Technical Support Engineer role would have: Customer Service and/or Network Operation Experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Ability and willingness to continuously learn and support new systems and services. Inmarsat and/or VSAT operational, service or technical experience Have in depth technical knowledge of at least some of the following customer equipment or management systems Inmarsat Satellite Maritime Customer Equipment. Seatel & T&T VSAT equipment. Inmarsat Land Mobile systems including BGAN s, Iridium and Thuraya & GX Practical experience of IP networking (CCNA/JNCIA etc) Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work Effective communicator with an eye for detail and accurate PC skills Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential. Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude. Well organised with ability to lead a shift by example. Ability to be able achieve SC security clearance For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Desktop Support Engineer Role: Desktop Support Engineer Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365 Type: Contract, Inside IR35 Location: Warrington (hybrid w/some travel to other sites required) Duration: 3 Months (Initial Duration - extensions applicable) Start Date: ASAP / Urgent Pay Rate: 200 - 255 per day Desktop Support Engineer CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required. The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects. The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed). Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license Role Requirements Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives Managing in-bound support calls and requests via the ticketing system Escalate support issues where required Supporting the onboarding/offboarding process with new devices for the user population Provide desktop support to other UK sites as required Provide support for Office365, Exchange, Active Directory and core infrastructure Required Skills & Experience Demonstrable experience in a 1st / 2nd Line Support environment Adept at providing user-facing support in a Windows environment Exceptional communication and user-facing support skills Experience supporting VIP/C-Suite staff Experience with technologies including Windows 11, Active Directory, Exchange, Office365 Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications Locally based, with flexibility to both work hybrid and travel as requested Possess full, clean UK Driving License and own vehicle For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Jul 03, 2025
Contractor
Desktop Support Engineer Role: Desktop Support Engineer Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365 Type: Contract, Inside IR35 Location: Warrington (hybrid w/some travel to other sites required) Duration: 3 Months (Initial Duration - extensions applicable) Start Date: ASAP / Urgent Pay Rate: 200 - 255 per day Desktop Support Engineer CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required. The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects. The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed). Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license Role Requirements Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives Managing in-bound support calls and requests via the ticketing system Escalate support issues where required Supporting the onboarding/offboarding process with new devices for the user population Provide desktop support to other UK sites as required Provide support for Office365, Exchange, Active Directory and core infrastructure Required Skills & Experience Demonstrable experience in a 1st / 2nd Line Support environment Adept at providing user-facing support in a Windows environment Exceptional communication and user-facing support skills Experience supporting VIP/C-Suite staff Experience with technologies including Windows 11, Active Directory, Exchange, Office365 Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications Locally based, with flexibility to both work hybrid and travel as requested Possess full, clean UK Driving License and own vehicle For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c 32,000 per year (+ 3.5K Shift-Allowance) The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer Service / Network Operations / Technical Engineering experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Previous experience working with the MOD is desirable Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans
Jul 03, 2025
Full time
Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c 32,000 per year (+ 3.5K Shift-Allowance) The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer Service / Network Operations / Technical Engineering experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Previous experience working with the MOD is desirable Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans
