The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact click apply for full job details
Nov 23, 2025
Full time
The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact click apply for full job details
Vorboss is building London's next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we're on the hunt for smart, talented people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We're proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We're looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be 'the best job that someone ever had', regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust. Role overview This position is within Optimity, a recently acquired subsidiary of Vorboss. Optimity is a fast-growing, value-added managed service provider with a strong track record in the ISP marketplace. We are interested in individuals with a passion for technology and the desire to develop their own skillset. We are looking for a Level 2SD Agent with 360 skills in an MSP and multiple client set-up. This role involves ad-hoc project work. It will suit someone who is both ambitious and self-motivated in a very fast paced environment. The successful candidate will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within Microsoft TM Gold Projects. This is a client facing role, so we are seeking an individual with great commercial acumen and social skills. We are interested in individuals with a passion for technology and the desire to develop their own skillset. Key responsibilities (Please note that this list is not exhaustive) Answer incoming calls. Provide 2nd Line customer facing and remote support structure. Provide internal IT support when required. Helpdesk and incident management. PC and server configuration. Firewall configuration and troubleshooting. Daily system checks including backup monitoring and reporting. Proactively and reactively deliver technical support to Optimity clients as required to meet the demands of our clients and SLAs. Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting. Contribute to documenting internal processes. Be part of the OOH rota, if required. Ensure client satisfaction is always achieved and maintained. Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages. Escalate issues that cannot be completed or risk being completed within agreed service levels. Remain up-to-date with current and future technologies emerging in the industry. Develop knowledge of the customer and how IT relates to their business strategy and goals. Display further technical skills in WAN and LAN connectivity, routers, firewalls, security, Operating systems and Optimity's solutions. Assist in providing quotes for equipment and services to Account Managers. The right candidate 3 years' experience working with an MSP or ISP. Windows Server - Working Knowledge of Active Directory, Group Policies, DNS, DHCP troubleshooting and administration. Microsoft Exchange / Exchange Online. Microsoft Office 365 - Fundamentals of standalone Office 365 and Azure Sync environments. Remote Desktop Servers. Desktop Support - Windows / Mac / Remote Desktop Session / RDS Farms. Networking protocols including TCP/IP. Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment. Experience as a support engineer in a service environment, particularly to SMEs. Experience of the tech or ISP sectors. DESIRED SKILLS: Knowledge of CRM/ERPs like Oracle/Salesforce, etc. This role requires working from our Chippenham or South Bristol office, and 1 day a week visiting a client site in Salisbury. A driving license and own transport are essential. You may not meet every single desired requirement listed under the "the right candidate" section. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access. • Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company • Company pension scheme. • 25 days of annual leave allowance that increases with years served (excluding bank holidays). • Access to Spill, our mental health support partner. • Cycle to work scheme. • Half price gym memberships through the healthcare provider. • Free eye test. • Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
Nov 11, 2025
Full time
Vorboss is building London's next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we're on the hunt for smart, talented people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We're proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We're looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be 'the best job that someone ever had', regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust. Role overview This position is within Optimity, a recently acquired subsidiary of Vorboss. Optimity is a fast-growing, value-added managed service provider with a strong track record in the ISP marketplace. We are interested in individuals with a passion for technology and the desire to develop their own skillset. We are looking for a Level 2SD Agent with 360 skills in an MSP and multiple client set-up. This role involves ad-hoc project work. It will suit someone who is both ambitious and self-motivated in a very fast paced environment. The successful candidate will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within Microsoft TM Gold Projects. This is a client facing role, so we are seeking an individual with great commercial acumen and social skills. We are interested in individuals with a passion for technology and the desire to develop their own skillset. Key responsibilities (Please note that this list is not exhaustive) Answer incoming calls. Provide 2nd Line customer facing and remote support structure. Provide internal IT support when required. Helpdesk and incident management. PC and server configuration. Firewall configuration and troubleshooting. Daily system checks including backup monitoring and reporting. Proactively and reactively deliver technical support to Optimity clients as required to meet the demands of our clients and SLAs. Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting. Contribute to documenting internal processes. Be part of the OOH rota, if required. Ensure client satisfaction is always achieved and maintained. Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages. Escalate issues that cannot be completed or risk being completed within agreed service levels. Remain up-to-date with current and future technologies emerging in the industry. Develop knowledge of the customer and how IT relates to their business strategy and goals. Display further technical skills in WAN and LAN connectivity, routers, firewalls, security, Operating systems and Optimity's solutions. Assist in providing quotes for equipment and services to Account Managers. The right candidate 3 years' experience working with an MSP or ISP. Windows Server - Working Knowledge of Active Directory, Group Policies, DNS, DHCP troubleshooting and administration. Microsoft Exchange / Exchange Online. Microsoft Office 365 - Fundamentals of standalone Office 365 and Azure Sync environments. Remote Desktop Servers. Desktop Support - Windows / Mac / Remote Desktop Session / RDS Farms. Networking protocols including TCP/IP. Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment. Experience as a support engineer in a service environment, particularly to SMEs. Experience of the tech or ISP sectors. DESIRED SKILLS: Knowledge of CRM/ERPs like Oracle/Salesforce, etc. This role requires working from our Chippenham or South Bristol office, and 1 day a week visiting a client site in Salisbury. A driving license and own transport are essential. You may not meet every single desired requirement listed under the "the right candidate" section. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access. • Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company • Company pension scheme. • 25 days of annual leave allowance that increases with years served (excluding bank holidays). • Access to Spill, our mental health support partner. • Cycle to work scheme. • Half price gym memberships through the healthcare provider. • Free eye test. • Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Nov 11, 2025
Full time
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
IT Support Engineer (1st /2nd line) Overview We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract . This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment. You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT. Key Responsibilities Act as the first point of contact for IT incidents and service requests Provide remote and deskside support for laptops, desktops, and mobile devices Troubleshoot hardware, software, and network issues Log and manage tickets through the service desk system Support users with Windows OS and Microsoft 365 Manage user accounts and permissions via Active Directory Escalate more complex issues to 2nd line support when necessary Skills & Experience Experience in IT Support Strong understanding of Windows desktop and Microsoft 365 Knowledge of Active Directory user and group management Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.) Basic networking and troubleshooting knowledge Understanding of Azure or cloud environments (advantageous, not essential) Excellent communication and customer service skills Positive attitude, attention to detail, and a strong willingness to learn The Benefits Supportive, team-oriented working environment Exposure to a range of systems and technologies Genuine opportunity to develop technical skills and progress your IT career If this role sounds like a good fit, it would be great to hear from you!
Nov 11, 2025
Contractor
IT Support Engineer (1st /2nd line) Overview We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract . This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment. You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT. Key Responsibilities Act as the first point of contact for IT incidents and service requests Provide remote and deskside support for laptops, desktops, and mobile devices Troubleshoot hardware, software, and network issues Log and manage tickets through the service desk system Support users with Windows OS and Microsoft 365 Manage user accounts and permissions via Active Directory Escalate more complex issues to 2nd line support when necessary Skills & Experience Experience in IT Support Strong understanding of Windows desktop and Microsoft 365 Knowledge of Active Directory user and group management Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.) Basic networking and troubleshooting knowledge Understanding of Azure or cloud environments (advantageous, not essential) Excellent communication and customer service skills Positive attitude, attention to detail, and a strong willingness to learn The Benefits Supportive, team-oriented working environment Exposure to a range of systems and technologies Genuine opportunity to develop technical skills and progress your IT career If this role sounds like a good fit, it would be great to hear from you!
Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
Nov 11, 2025
Full time
Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
2nd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
Nov 11, 2025
Full time
2nd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
2nd Line IT Support Engineer Location : Borehamwood, WD6 1JD Salary : £30K £40K per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
Nov 10, 2025
Full time
2nd Line IT Support Engineer Location : Borehamwood, WD6 1JD Salary : £30K £40K per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
Role: Deployment Engineer Location: Birmingham Rate: 160 p/d Duration: 5 Months initial contract Hays Technology is looking for a Deployment Engineer to join an exciting client's team. What you will be doing: Building laptops and desktops Deploying laptops and desktops Installing software What we are looking for: Deployment/Build/Rollout Engineer experience 2nd Line Support Experience Experience with Windows 11 A UK Driving Licence Proven experience in a service desk or IT support role with hands-on Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Proactive and self-motivated with a continuous improvement mindset. You need a driving licence and your own vehicle What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Nov 08, 2025
Contractor
Role: Deployment Engineer Location: Birmingham Rate: 160 p/d Duration: 5 Months initial contract Hays Technology is looking for a Deployment Engineer to join an exciting client's team. What you will be doing: Building laptops and desktops Deploying laptops and desktops Installing software What we are looking for: Deployment/Build/Rollout Engineer experience 2nd Line Support Experience Experience with Windows 11 A UK Driving Licence Proven experience in a service desk or IT support role with hands-on Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Proactive and self-motivated with a continuous improvement mindset. You need a driving licence and your own vehicle What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Helpdesk Lead Ringwood (with occasional travel to customer sites) Up to £38K & Great Benefits entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitment ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand. What s on Offer? Competitive salary (£35-£38k dependent on experience) Office based, with some travel to client sites required Supportive team environment we value clear thinking, kindness, and collaboration 22 days annual leave Real variety work with different clients and solve a wide range of technical challenges Professional growth we ll support your development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse customer issues to determine appropriate resolution, escalating to 3rd line colleagues only when necessary. Take ownership of assigned tickets through to completion, acting as an internal advocate for the customer. Monitor system alerts, customer calls, and email-based tickets using our central service desk platform. Uphold high service standards, adjusting priorities dynamically as circumstances change. Contribute to team development by promoting best practices and ensuring process adherence. Engage proactively with on-the-job training and maintain personal technical development. Technical Experience: Supporting and maintaining Windows domain environments Backup system monitoring and administration Multi-person IT support environments System alerts, remote diagnosis, and structured escalation practices Experience with the following technologies is highly desirable: Cloud services (e.g., Office 365, control panels) Remote support tools such as ScreenConnect Remote Desktop / Hosted Desktop environments Active Directory & Entra Backup systems Broadband and VoIP Windows Server and Windows desktop operating systems Mac support Mobile device support Ticketing platforms such as ConnectWise Manage Qualifications: GCSE Maths (Grade C or above, or equivalent) GCSE English Language (Grade C or above, or equivalent) GCSE Science or Computer-related subject (Grade C or above, or equivalent) How to Apply If you are an experienced 2nd line engineer ready to step into a lead role with real operational impact, we would welcome your application. Please submit your CV for immediate consideration.
Nov 08, 2025
Full time
Helpdesk Lead Ringwood (with occasional travel to customer sites) Up to £38K & Great Benefits entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitment ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand. What s on Offer? Competitive salary (£35-£38k dependent on experience) Office based, with some travel to client sites required Supportive team environment we value clear thinking, kindness, and collaboration 22 days annual leave Real variety work with different clients and solve a wide range of technical challenges Professional growth we ll support your development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse customer issues to determine appropriate resolution, escalating to 3rd line colleagues only when necessary. Take ownership of assigned tickets through to completion, acting as an internal advocate for the customer. Monitor system alerts, customer calls, and email-based tickets using our central service desk platform. Uphold high service standards, adjusting priorities dynamically as circumstances change. Contribute to team development by promoting best practices and ensuring process adherence. Engage proactively with on-the-job training and maintain personal technical development. Technical Experience: Supporting and maintaining Windows domain environments Backup system monitoring and administration Multi-person IT support environments System alerts, remote diagnosis, and structured escalation practices Experience with the following technologies is highly desirable: Cloud services (e.g., Office 365, control panels) Remote support tools such as ScreenConnect Remote Desktop / Hosted Desktop environments Active Directory & Entra Backup systems Broadband and VoIP Windows Server and Windows desktop operating systems Mac support Mobile device support Ticketing platforms such as ConnectWise Manage Qualifications: GCSE Maths (Grade C or above, or equivalent) GCSE English Language (Grade C or above, or equivalent) GCSE Science or Computer-related subject (Grade C or above, or equivalent) How to Apply If you are an experienced 2nd line engineer ready to step into a lead role with real operational impact, we would welcome your application. Please submit your CV for immediate consideration.
Job Title: 2nd Service desk engineer (MSP Borehamwood) Salary: up to 38k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 3 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) IND/LET
Nov 08, 2025
Full time
Job Title: 2nd Service desk engineer (MSP Borehamwood) Salary: up to 38k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 3 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) IND/LET
2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and manage service desk queues, ensuring SLAs and KPIs are met. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 07, 2025
Full time
2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and manage service desk queues, ensuring SLAs and KPIs are met. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our focus is simple powering our client s business success through IT. We help our clients achieve transformation by combining technology, process, and people in a way that s personal, professional, and practical. Our clients trust us because we re consistent, customer-focused, and always a safe pair of hands. If you re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for people, you ll fit right in. Key Repsonsbilites: Technically lead the support, maintenance, and improvement of client IT infrastructure. Act as a senior technical resource within the internal technical team, providing expertise to design, document, and implement infrastructure solutions Collaborate with internal and external stakeholders, external consultants, and third-party suppliers or vendors, discussing, designing, and delivering technology roadmaps. Automate processes across the business where possible with the use of tool. Travel to client sites across the UK (some overnight stays and flexible working possible), leading the technical installation and delivery of projects, and resolution of problem incidents. Provide guidance and support within the technical team across 1st, 2nd line. mentoring, and coaching to enhance skills and abilities. Provide prompt, accurate, and consistent communication to colleagues and clients. Work as a technical lead, building client relationships and onboarding. Continuously improve knowledge and understanding across the business of the various software and hardware technologies supported and implemented by ILUX. Be responsible for own personal development. Demonstrate efficient management of own workload. Demonstrate excellent customer service at all times. Key Skills: Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principles such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualisation technologies VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, Office 365, AWS and Google Cloud. This is a great role if you are a Infrastructure/Senior Engineer looking for a step up and new challenge!
Nov 06, 2025
Full time
Our focus is simple powering our client s business success through IT. We help our clients achieve transformation by combining technology, process, and people in a way that s personal, professional, and practical. Our clients trust us because we re consistent, customer-focused, and always a safe pair of hands. If you re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for people, you ll fit right in. Key Repsonsbilites: Technically lead the support, maintenance, and improvement of client IT infrastructure. Act as a senior technical resource within the internal technical team, providing expertise to design, document, and implement infrastructure solutions Collaborate with internal and external stakeholders, external consultants, and third-party suppliers or vendors, discussing, designing, and delivering technology roadmaps. Automate processes across the business where possible with the use of tool. Travel to client sites across the UK (some overnight stays and flexible working possible), leading the technical installation and delivery of projects, and resolution of problem incidents. Provide guidance and support within the technical team across 1st, 2nd line. mentoring, and coaching to enhance skills and abilities. Provide prompt, accurate, and consistent communication to colleagues and clients. Work as a technical lead, building client relationships and onboarding. Continuously improve knowledge and understanding across the business of the various software and hardware technologies supported and implemented by ILUX. Be responsible for own personal development. Demonstrate efficient management of own workload. Demonstrate excellent customer service at all times. Key Skills: Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principles such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualisation technologies VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, Office 365, AWS and Google Cloud. This is a great role if you are a Infrastructure/Senior Engineer looking for a step up and new challenge!
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment Must have worked in an MSP environment! If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)
Nov 05, 2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment Must have worked in an MSP environment! If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)
Site Lead Engineer Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a IT Lead Site Engineer for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base entries • Ensure compliance with security and IT governance standards • Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements • 5+ years experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments • Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD • Proven experience delivering excellent customer service in business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.
Nov 05, 2025
Full time
Site Lead Engineer Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a IT Lead Site Engineer for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base entries • Ensure compliance with security and IT governance standards • Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements • 5+ years experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments • Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD • Proven experience delivering excellent customer service in business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.
Your Talent Solutions Ltd
Cambridge, Cambridgeshire
IT Support Engineer Salary up to 35,000 Permanent, Full-time Cambridge - Hybrid About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software, and network issues, including basic cabling tasks. Support users with MS 365 apps, Intune, Teams, and other collaboration tools. Work with first-line support to escalate complex issues when needed. Manage device health, patching, and security at a user level. Offer guidance and training on MS 365 Teams features and best practices. Maintain accurate documentation of devices, configurations, and support processes. Assist with IT projects, deployments, upgrades, and service improvements. Track IT assets, coordinate repairs, and manage software licences. Administer user accounts, shared mailboxes, and distribution lists. Your Experience and Skills: Strong hands-on experience supporting Windows desktops and devices. Skilled at troubleshooting hardware, software, and network issues, and basic cabling. Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications. Familiarity with security, patching, and compliance at the user level. Able to explain technical issues clearly to non-technical colleagues. Proactive, organised, and adaptable to new technologies. Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus. If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
Nov 05, 2025
Full time
IT Support Engineer Salary up to 35,000 Permanent, Full-time Cambridge - Hybrid About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software, and network issues, including basic cabling tasks. Support users with MS 365 apps, Intune, Teams, and other collaboration tools. Work with first-line support to escalate complex issues when needed. Manage device health, patching, and security at a user level. Offer guidance and training on MS 365 Teams features and best practices. Maintain accurate documentation of devices, configurations, and support processes. Assist with IT projects, deployments, upgrades, and service improvements. Track IT assets, coordinate repairs, and manage software licences. Administer user accounts, shared mailboxes, and distribution lists. Your Experience and Skills: Strong hands-on experience supporting Windows desktops and devices. Skilled at troubleshooting hardware, software, and network issues, and basic cabling. Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications. Familiarity with security, patching, and compliance at the user level. Able to explain technical issues clearly to non-technical colleagues. Proactive, organised, and adaptable to new technologies. Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus. If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
IT Support Engineer Salary up to 35,000 Permanent, Full-time London - Hybrid About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software, and network issues, including basic cabling tasks. Support users with MS 365 apps, Intune, Teams, and other collaboration tools. Work with first-line support to escalate complex issues when needed. Manage device health, patching, and security at a user level. Offer guidance and training on MS 365 Teams features and best practices. Maintain accurate documentation of devices, configurations, and support processes. Assist with IT projects, deployments, upgrades, and service improvements. Track IT assets, coordinate repairs, and manage software licences. Administer user accounts, shared mailboxes, and distribution lists. Your Experience and Skills: Strong hands-on experience supporting Windows desktops and devices. Skilled at troubleshooting hardware, software, and network issues, and basic cabling. Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications. Familiarity with security, patching, and compliance at the user level. Able to explain technical issues clearly to non-technical colleagues. Proactive, organised, and adaptable to new technologies. Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus. If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
Nov 05, 2025
Full time
IT Support Engineer Salary up to 35,000 Permanent, Full-time London - Hybrid About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software, and network issues, including basic cabling tasks. Support users with MS 365 apps, Intune, Teams, and other collaboration tools. Work with first-line support to escalate complex issues when needed. Manage device health, patching, and security at a user level. Offer guidance and training on MS 365 Teams features and best practices. Maintain accurate documentation of devices, configurations, and support processes. Assist with IT projects, deployments, upgrades, and service improvements. Track IT assets, coordinate repairs, and manage software licences. Administer user accounts, shared mailboxes, and distribution lists. Your Experience and Skills: Strong hands-on experience supporting Windows desktops and devices. Skilled at troubleshooting hardware, software, and network issues, and basic cabling. Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications. Familiarity with security, patching, and compliance at the user level. Able to explain technical issues clearly to non-technical colleagues. Proactive, organised, and adaptable to new technologies. Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus. If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
IT Support Engineer Leeds Salary: £28,000 £35,000 per annum Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York) Hours: 37.5 per week We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional travel Additional Information Full-time, permanent position based in Leeds Onsite role (5 days per week) Occasional travel required to Sheffield and York offices Ideally available within a 1-month notice period
Nov 03, 2025
Full time
IT Support Engineer Leeds Salary: £28,000 £35,000 per annum Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York) Hours: 37.5 per week We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional travel Additional Information Full-time, permanent position based in Leeds Onsite role (5 days per week) Occasional travel required to Sheffield and York offices Ideally available within a 1-month notice period
