Service Desk Analyst Widnes £33,476 Fixed Term Contract (12-month contract) Full Time Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation. Hours: 37 hours per week (Monday - Friday) Duration: Fixed Term Secondment (12 months) What You'll Do: Log, prioritise and manage ICT support requests, ensuring service levels are met. Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones. Provide 1st and 2nd line technical support, resolving issues where possible. Create user guides and training materials to support self-service and knowledge sharing. Support service improvement through issue analysis and process recommendations. Manage ICT onboarding and offboarding processes, including inductions and user training. Maintain accurate records within Active Directory and configuration management systems. What You'll Need: Experience troubleshooting and resolving ICT issues, including Office 365 applications. Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows). Understanding of ICT legislation, regulations and best practice. Strong customer service and communication skills. Ability to follow procedures, analyse information, solve problems and escalate issues where required. What You'll Get: 30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme Why Halton Housing? At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values: We are Honest - we build trust through openness, integrity and accountability. We are Dynamic - we embrace change, seek opportunities and continually improve. We Care - we put people first and make a positive difference to our customers, colleagues and communities. If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you. We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
Nov 06, 2026
Full time
Service Desk Analyst Widnes £33,476 Fixed Term Contract (12-month contract) Full Time Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation. Hours: 37 hours per week (Monday - Friday) Duration: Fixed Term Secondment (12 months) What You'll Do: Log, prioritise and manage ICT support requests, ensuring service levels are met. Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones. Provide 1st and 2nd line technical support, resolving issues where possible. Create user guides and training materials to support self-service and knowledge sharing. Support service improvement through issue analysis and process recommendations. Manage ICT onboarding and offboarding processes, including inductions and user training. Maintain accurate records within Active Directory and configuration management systems. What You'll Need: Experience troubleshooting and resolving ICT issues, including Office 365 applications. Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows). Understanding of ICT legislation, regulations and best practice. Strong customer service and communication skills. Ability to follow procedures, analyse information, solve problems and escalate issues where required. What You'll Get: 30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme Why Halton Housing? At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values: We are Honest - we build trust through openness, integrity and accountability. We are Dynamic - we embrace change, seek opportunities and continually improve. We Care - we put people first and make a positive difference to our customers, colleagues and communities. If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you. We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
D365 Finance & Operations Support Analyst Manchester £45,000 - £50,000 On-site Do you have experience supporting Microsoft Dynamics AX or D365 Finance & Operations and want an opportunity to take greater ownership of a business-critical ERP platform? An established UK organisation is looking for a D365 Finance & Operations Support Analyst to join its internal Technology team. This is an opportunity to work closely with business stakeholders, develop your technical expertise and play an important role in supporting and improving a key enterprise system. You'll gain exposure to a varied technology environment, with opportunities to contribute to systems enhancements, upgrades and continuous improvement initiatives. What you'll be doing Providing 1st and 2nd line application support for D365 Finance & Operations. Investigating and resolving system issues, working with internal teams and external technical partners where required. Supporting users across different business functions, helping them get the most out of the ERP platform. Assisting with system administration, user permissions, configuration and general maintenance. Supporting upgrades, testing, deployments and ongoing improvement projects. Identifying recurring issues and opportunities to improve system reliability, efficiency and user experience. What we're looking for Hands-on experience supporting Microsoft Dynamics AX or D365 Finance & Operations. Experience troubleshooting ERP application issues and supporting business users. An understanding of operational business processes, ideally gained within manufacturing, supply chain or distribution. Some exposure to system administration, configuration, upgrades or implementation activities. Strong communication and problem-solving skills, with an interest in developing your technical knowledge. What's on offer? £45,000 - £50,000 salary The opportunity to take greater ownership of a business-critical ERP system. Exposure to a broad range of technologies, projects and business functions. Opportunities to develop your expertise in the Microsoft Dynamics ecosystem. A collaborative technology environment with a focus on ongoing system improvements. Location: Manchester - fully on-site. If you're an experienced Dynamics AX or D365 F&O support professional looking to broaden your experience and take on greater responsibility, we'd be keen to hear from you. Apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Nov 06, 2026
Full time
D365 Finance & Operations Support Analyst Manchester £45,000 - £50,000 On-site Do you have experience supporting Microsoft Dynamics AX or D365 Finance & Operations and want an opportunity to take greater ownership of a business-critical ERP platform? An established UK organisation is looking for a D365 Finance & Operations Support Analyst to join its internal Technology team. This is an opportunity to work closely with business stakeholders, develop your technical expertise and play an important role in supporting and improving a key enterprise system. You'll gain exposure to a varied technology environment, with opportunities to contribute to systems enhancements, upgrades and continuous improvement initiatives. What you'll be doing Providing 1st and 2nd line application support for D365 Finance & Operations. Investigating and resolving system issues, working with internal teams and external technical partners where required. Supporting users across different business functions, helping them get the most out of the ERP platform. Assisting with system administration, user permissions, configuration and general maintenance. Supporting upgrades, testing, deployments and ongoing improvement projects. Identifying recurring issues and opportunities to improve system reliability, efficiency and user experience. What we're looking for Hands-on experience supporting Microsoft Dynamics AX or D365 Finance & Operations. Experience troubleshooting ERP application issues and supporting business users. An understanding of operational business processes, ideally gained within manufacturing, supply chain or distribution. Some exposure to system administration, configuration, upgrades or implementation activities. Strong communication and problem-solving skills, with an interest in developing your technical knowledge. What's on offer? £45,000 - £50,000 salary The opportunity to take greater ownership of a business-critical ERP system. Exposure to a broad range of technologies, projects and business functions. Opportunities to develop your expertise in the Microsoft Dynamics ecosystem. A collaborative technology environment with a focus on ongoing system improvements. Location: Manchester - fully on-site. If you're an experienced Dynamics AX or D365 F&O support professional looking to broaden your experience and take on greater responsibility, we'd be keen to hear from you. Apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are looking for an experienced IT Support and Digital Workplace Analyst to work for an established organisation based in Hertfordshire This is an excellent opportunity for an IT Support Analyst or Desktop Support Engineer who enjoys hands-on troubleshooting, working directly with users and improving the overall technology experience across a business. The role combines traditional 1st and 2nd Line IT Support with Microsoft 365, end-user computing and meeting-room Audio Visual (AV) technology. You'll be responsible for ensuring employees have access to reliable, effective workplace technology, whether working in the office, remotely or collaborating through Microsoft Teams. Key Responsibilities Provide 1st and 2nd Line technical support across Windows devices, Microsoft 365, applications, hardware and peripherals. Troubleshoot and resolve incidents relating to laptops, desktops, mobile devices, connectivity and workplace technology. Support meeting-room AV equipment, including displays, cameras, microphones, speakers and video conferencing systems. Provide hands-on technical support for Microsoft Teams meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience in a 1st/2nd Line IT Support, Desktop Support, Service Desk or End User Computing role. Strong troubleshooting experience across Windows operating systems, laptops, desktops and peripherals. Experience supporting Microsoft 365 applications, including Outlook, Teams and associated collaboration tools. Practical experience supporting meeting-room AV equipment or video conferencing technology. Experience using an ITSM or ticketing system to manage incidents and service requests. Good understanding of basic networking, including Wi-Fi, IP connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune / Endpoint Manager. Microsoft Entra ID (Azure Active Directory). Microsoft Teams Rooms and associated AV technology. Mobile device management and support. ITIL processes and service management best practices. IT asset management, hardware deployment and device lifecycle support. Experience working within a multi-site or hybrid-working environment. If you have skills we are looking for and would like more information, please send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Nov 01, 2026
Full time
We are looking for an experienced IT Support and Digital Workplace Analyst to work for an established organisation based in Hertfordshire This is an excellent opportunity for an IT Support Analyst or Desktop Support Engineer who enjoys hands-on troubleshooting, working directly with users and improving the overall technology experience across a business. The role combines traditional 1st and 2nd Line IT Support with Microsoft 365, end-user computing and meeting-room Audio Visual (AV) technology. You'll be responsible for ensuring employees have access to reliable, effective workplace technology, whether working in the office, remotely or collaborating through Microsoft Teams. Key Responsibilities Provide 1st and 2nd Line technical support across Windows devices, Microsoft 365, applications, hardware and peripherals. Troubleshoot and resolve incidents relating to laptops, desktops, mobile devices, connectivity and workplace technology. Support meeting-room AV equipment, including displays, cameras, microphones, speakers and video conferencing systems. Provide hands-on technical support for Microsoft Teams meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience in a 1st/2nd Line IT Support, Desktop Support, Service Desk or End User Computing role. Strong troubleshooting experience across Windows operating systems, laptops, desktops and peripherals. Experience supporting Microsoft 365 applications, including Outlook, Teams and associated collaboration tools. Practical experience supporting meeting-room AV equipment or video conferencing technology. Experience using an ITSM or ticketing system to manage incidents and service requests. Good understanding of basic networking, including Wi-Fi, IP connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune / Endpoint Manager. Microsoft Entra ID (Azure Active Directory). Microsoft Teams Rooms and associated AV technology. Mobile device management and support. ITIL processes and service management best practices. IT asset management, hardware deployment and device lifecycle support. Experience working within a multi-site or hybrid-working environment. If you have skills we are looking for and would like more information, please send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
