Job Title: Product Owner -Supply Chain (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. There is a Hybrid Working Policy in place at Edgewing - please speak to your recruiter about the options for this role. Salary: £70,000+ Dependent of skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The Product Owner ensures that supply chain solutions align to programme objectives , adhere to architectural, regulatory, and compliance standards, and integrate cleanly with enterprise platforms such as identity, data services, core engineering, and wider domain systems. You'll drive clarity, alignment, and informed decision making across stakeholders to ensure that supply chain capabilities are delivered with quality, predictability, and measurable value Core duties: Curate, prioritise, and manage the product backlog across supply chain domains-including procurement, inventory management , warehousing, logistics, and planning Monitor supplier and delivery team performance, ensuring outputs align with milestones, non functional requirements and contractual obligations; drive corrective actions where quality, compliance, or performance risks arise across supply chain capabilities Partner with Testing, QA, and delivery teams to ensure robust test strategies-including functional, non functional, integration, and UAT-supported by full traceability from requirements to test cases, execution, and outcomes across supply chain workflows and end to-end processes Collaborate closely with Business Analysts, Architecture, and Security to refine requirements, validate scope, and design robust, compliant solutions and integration patterns (including SAP S/4HANA, identity and access models, and master data flows), ensuring seamless delivery across multidisciplinary supply chain, SAP, data, and integration teams Essential Skills: Demonstrable product ownership experience delivering supply chain capabilities within a major programme Working knowledge of supply chain platforms and processes along with an understanding of regulatory/compliance requirements SAP S/4HANA and integration patterns (e.g., master data flows, identity/access models, logistics and warehouse integrations, performance and resilience considerations) Team leadership experience The Edgewing Team By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 22nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 10, 2026
Full time
Job Title: Product Owner -Supply Chain (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. There is a Hybrid Working Policy in place at Edgewing - please speak to your recruiter about the options for this role. Salary: £70,000+ Dependent of skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The Product Owner ensures that supply chain solutions align to programme objectives , adhere to architectural, regulatory, and compliance standards, and integrate cleanly with enterprise platforms such as identity, data services, core engineering, and wider domain systems. You'll drive clarity, alignment, and informed decision making across stakeholders to ensure that supply chain capabilities are delivered with quality, predictability, and measurable value Core duties: Curate, prioritise, and manage the product backlog across supply chain domains-including procurement, inventory management , warehousing, logistics, and planning Monitor supplier and delivery team performance, ensuring outputs align with milestones, non functional requirements and contractual obligations; drive corrective actions where quality, compliance, or performance risks arise across supply chain capabilities Partner with Testing, QA, and delivery teams to ensure robust test strategies-including functional, non functional, integration, and UAT-supported by full traceability from requirements to test cases, execution, and outcomes across supply chain workflows and end to-end processes Collaborate closely with Business Analysts, Architecture, and Security to refine requirements, validate scope, and design robust, compliant solutions and integration patterns (including SAP S/4HANA, identity and access models, and master data flows), ensuring seamless delivery across multidisciplinary supply chain, SAP, data, and integration teams Essential Skills: Demonstrable product ownership experience delivering supply chain capabilities within a major programme Working knowledge of supply chain platforms and processes along with an understanding of regulatory/compliance requirements SAP S/4HANA and integration patterns (e.g., master data flows, identity/access models, logistics and warehouse integrations, performance and resilience considerations) Team leadership experience The Edgewing Team By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up - setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we're united by a shared purpose to drive what's next in defence - uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 22nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands-on role providing high-quality 1st and 2nd line support to users across the business in a fast-paced professional environment. Key Responsibilities: Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications. Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities. Set up and deploy equipment for new starters and assist with onboarding and offboarding processes. Maintain IT asset records and assist with hardware lifecycle management. Deliver proactive desk-side support and excellent customer service to users at all levels. Requirements: Previous experience in an IT Service Desk, Desktop Support, or End-User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting. Excellent communication, problem-solving, and customer service skills. Experience supporting AV technology and professional services environments is advantageous. Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Jul 10, 2026
Contractor
One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands-on role providing high-quality 1st and 2nd line support to users across the business in a fast-paced professional environment. Key Responsibilities: Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications. Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities. Set up and deploy equipment for new starters and assist with onboarding and offboarding processes. Maintain IT asset records and assist with hardware lifecycle management. Deliver proactive desk-side support and excellent customer service to users at all levels. Requirements: Previous experience in an IT Service Desk, Desktop Support, or End-User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting. Excellent communication, problem-solving, and customer service skills. Experience supporting AV technology and professional services environments is advantageous. Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.
Jul 09, 2026
Full time
IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.
Join Our Investment Banking Client as a Trade Floor Support Analyst! Location : Liverpool St, London, Onsite role Contract Duration : Up to 2 years for the right person! Rate : £350 - £370 Umbrella Per Day Are you ready to take your career to the next level? Do you thrive in a fast-paced financial environment? If so, we want YOU to be a part of our dynamic team! We are seeking a motivated and detail-oriented Trade Floor Support Analyst at the Associate Vice President level to join our esteemed Financial Institution & Insurance organisation. This is your chance to make a meaningful impact while working in a vibrant atmosphere surrounded by industry leaders! What You'll Do: As a Trade Floor Support Analyst, you will play a crucial role in ensuring the smooth operation of our trading activities. Your responsibilities will include: Providing exceptional 1st and 2nd line support to traders and the front office, addressing any technical issues with speed and precision. Collaborating closely with various teams to troubleshoot, diagnose, and resolve trading platform issues. Monitoring trading systems and applications to ensure maximum uptime and performance. Assisting in the implementation of new trading tools and technologies. Preparing and maintaining documentation for processes and procedures. Participating in system upgrades and enhancements to continually improve our trading environment. What We're Looking For: We are on the lookout for a candidate who brings not just skills but also enthusiasm! Here's what you'll need: Proven 1st and 2nd line support experience in Trade Floor Support within financial institutions. Strong understanding of trading systems, platforms, and financial markets. Excellent problem-solving skills with a proactive approach to challenges. Outstanding communication skills, both verbal and written, with the ability to convey complex information clearly. Ability to work under pressure and manage multiple tasks efficiently. A team player with a positive attitude and a willingness to help others. Apply Today! To apply, please send your CV detailing your relevant experience. We can't wait to see how you can contribute to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 08, 2026
Contractor
Join Our Investment Banking Client as a Trade Floor Support Analyst! Location : Liverpool St, London, Onsite role Contract Duration : Up to 2 years for the right person! Rate : £350 - £370 Umbrella Per Day Are you ready to take your career to the next level? Do you thrive in a fast-paced financial environment? If so, we want YOU to be a part of our dynamic team! We are seeking a motivated and detail-oriented Trade Floor Support Analyst at the Associate Vice President level to join our esteemed Financial Institution & Insurance organisation. This is your chance to make a meaningful impact while working in a vibrant atmosphere surrounded by industry leaders! What You'll Do: As a Trade Floor Support Analyst, you will play a crucial role in ensuring the smooth operation of our trading activities. Your responsibilities will include: Providing exceptional 1st and 2nd line support to traders and the front office, addressing any technical issues with speed and precision. Collaborating closely with various teams to troubleshoot, diagnose, and resolve trading platform issues. Monitoring trading systems and applications to ensure maximum uptime and performance. Assisting in the implementation of new trading tools and technologies. Preparing and maintaining documentation for processes and procedures. Participating in system upgrades and enhancements to continually improve our trading environment. What We're Looking For: We are on the lookout for a candidate who brings not just skills but also enthusiasm! Here's what you'll need: Proven 1st and 2nd line support experience in Trade Floor Support within financial institutions. Strong understanding of trading systems, platforms, and financial markets. Excellent problem-solving skills with a proactive approach to challenges. Outstanding communication skills, both verbal and written, with the ability to convey complex information clearly. Ability to work under pressure and manage multiple tasks efficiently. A team player with a positive attitude and a willingness to help others. Apply Today! To apply, please send your CV detailing your relevant experience. We can't wait to see how you can contribute to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Lotus Notes/ Domino Developer London (Hybrid) Up to £70k per annum) Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jul 07, 2026
Full time
Lotus Notes/ Domino Developer London (Hybrid) Up to £70k per annum) Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
Jun 30, 2026
Full time
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
Business Systems Analyst / Application Support Specialist Location: Milton Keynes Job Type: Full Time / Permanent / On Site Salary: Competitive As a Business Systems Analyst / Application Support Specialist , you'll take on a hands-on, business-facing role where you'll work closely with teams across operations, finance, sales and warehousing. You'll play a key part in improving processes, resolving system issues, and supporting ongoing development of critical business systems. This is an exciting opportunity for someone who enjoys working at the intersection of business and technology, making a direct impact on how systems support day-to-day operations. Key Responsibilities Act as the go-to expert for business systems, including ERP and integrated platforms Work with stakeholders to understand challenges and drive process improvements Investigate and resolve 2nd/3rd line system issues Support system upgrades, enhancements, and new implementations Analyse data and produce insightful reports to support decision-making Test system changes to ensure performance, reliability, and smooth operation Deliver user training and improve system adoption across teams What We're Looking For Experience working with ERP systems (e.g. Sage, SAP, Oracle, or similar) Background in systems analysis, application support, or business analysis Strong problem-solving and troubleshooting skills Comfortable working with data and databases (e.g. SQL) Able to communicate effectively with both technical and non-technical stakeholders Nice to Have Experience with Sage X3 Exposure to e-commerce platforms (e.g. Shopify, Magento) Understanding of finance, supply chain, or warehouse operations Why You'll Love Working Here Opportunity to play a key role in system and process improvement Work across multiple business functions Collaborative and forward-thinking team environment Ongoing learning and development opportunities If you're passionate about improving systems and driving business efficiency, we'd love to hear from you. Apply now or get in touch for more information. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 30, 2026
Full time
Business Systems Analyst / Application Support Specialist Location: Milton Keynes Job Type: Full Time / Permanent / On Site Salary: Competitive As a Business Systems Analyst / Application Support Specialist , you'll take on a hands-on, business-facing role where you'll work closely with teams across operations, finance, sales and warehousing. You'll play a key part in improving processes, resolving system issues, and supporting ongoing development of critical business systems. This is an exciting opportunity for someone who enjoys working at the intersection of business and technology, making a direct impact on how systems support day-to-day operations. Key Responsibilities Act as the go-to expert for business systems, including ERP and integrated platforms Work with stakeholders to understand challenges and drive process improvements Investigate and resolve 2nd/3rd line system issues Support system upgrades, enhancements, and new implementations Analyse data and produce insightful reports to support decision-making Test system changes to ensure performance, reliability, and smooth operation Deliver user training and improve system adoption across teams What We're Looking For Experience working with ERP systems (e.g. Sage, SAP, Oracle, or similar) Background in systems analysis, application support, or business analysis Strong problem-solving and troubleshooting skills Comfortable working with data and databases (e.g. SQL) Able to communicate effectively with both technical and non-technical stakeholders Nice to Have Experience with Sage X3 Exposure to e-commerce platforms (e.g. Shopify, Magento) Understanding of finance, supply chain, or warehouse operations Why You'll Love Working Here Opportunity to play a key role in system and process improvement Work across multiple business functions Collaborative and forward-thinking team environment Ongoing learning and development opportunities If you're passionate about improving systems and driving business efficiency, we'd love to hear from you. Apply now or get in touch for more information. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Jun 30, 2026
Full time
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 30, 2026
Seasonal
First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
After a long-lasting relationship, our client is separating away from is parent company and this role plays a pivotal role in ensuring the successful separation of IT systems supporting the manufacturing site. The position will work as part of an IT systems separation team to plan and execute a separation plan in line with separation timelines. This would be a 1 Year contract with a possible extension further. Key Responsibilities: Understands portfolio of IT systems used at local and franchise level. Works within the separation framework to plan and execute the separation of these systems from the parent company Understands business processes and needs, collaborates with business functions to ensure robust plans for separation. Will need to quickly develop detailed understanding of current system architecture, security requirements, access control, data flows, etc. Needs to engage with multiple in-house/external teams to ensure smooth transition of apps and systems, local and global. SDLC and documentation ownership. For systems identified for decommissioning, lead the end-to-end process for any archival activities including aligning with technical quality to dispose of applications and environments. Must be able to travel between sites in the North. Travel will be expensed. There may be periods during the project where 2nd line support activities are required to assist existing 2nd and 3rd line technology support teams. Qualifications Education: Bachelor s degree or equivalent in technical field (Engineering, Science, Mathematics) or Information systems (e.g., Computer Science, Mgmt of Information Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/ processes and high-level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line or product group Experience working with Manufacturing, Labs or Quality Systems. GxP SDLC proficiency. MS Azure, AWS and Power Apps proficiency or certification is preferred Other: English language required. Site based role although some remote working potentially after a predetermined period. Highly self motivated and proactive person required.
Jun 18, 2026
Contractor
After a long-lasting relationship, our client is separating away from is parent company and this role plays a pivotal role in ensuring the successful separation of IT systems supporting the manufacturing site. The position will work as part of an IT systems separation team to plan and execute a separation plan in line with separation timelines. This would be a 1 Year contract with a possible extension further. Key Responsibilities: Understands portfolio of IT systems used at local and franchise level. Works within the separation framework to plan and execute the separation of these systems from the parent company Understands business processes and needs, collaborates with business functions to ensure robust plans for separation. Will need to quickly develop detailed understanding of current system architecture, security requirements, access control, data flows, etc. Needs to engage with multiple in-house/external teams to ensure smooth transition of apps and systems, local and global. SDLC and documentation ownership. For systems identified for decommissioning, lead the end-to-end process for any archival activities including aligning with technical quality to dispose of applications and environments. Must be able to travel between sites in the North. Travel will be expensed. There may be periods during the project where 2nd line support activities are required to assist existing 2nd and 3rd line technology support teams. Qualifications Education: Bachelor s degree or equivalent in technical field (Engineering, Science, Mathematics) or Information systems (e.g., Computer Science, Mgmt of Information Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/ processes and high-level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line or product group Experience working with Manufacturing, Labs or Quality Systems. GxP SDLC proficiency. MS Azure, AWS and Power Apps proficiency or certification is preferred Other: English language required. Site based role although some remote working potentially after a predetermined period. Highly self motivated and proactive person required.
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626
May 28, 2026
Contractor
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621
May 28, 2026
Contractor
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621
First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence
May 26, 2026
Seasonal
First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence
Macildowie Recruitment and Retention
Nottingham, Nottinghamshire
IT Applications & Systems Analyst Nottingham Permanent £35,000 - £38,000 + benefits Looking for a role where you can genuinely influence systems, projects, and business change? This is a fantastic opportunity for an experienced IT professional to step into a highly visible, business-facing role focused on applications, ERP systems, digital transformation, and business improvement. Joining at a key stage of growth and investment, you'll play an important role in supporting and developing core business systems, helping drive technology improvements, and supporting a major ERP and CRM transformation programme. This role would suit someone with a strong technical support and applications background who is comfortable working across projects, systems, reporting, and stakeholder engagement - someone who enjoys being embedded within the business rather than sitting purely in a service desk environment. The Role This is a varied and hands-on position combining applications support, systems improvement, project delivery, and stakeholder collaboration. You'll act as a key escalation point within the IT function, sitting between the existing Service Desk team and the IT Manager, helping provide senior technical support, systems expertise, and project delivery across the business. Importantly, an established 1st line support function is already in place, meaning this role is focused far more on escalations, systems support, applications, improvement work, and projects rather than high-volume service desk support. Key responsibilities include: Supporting and improving core business applications, ERP systems, and Office 365 environments Acting as an escalation point for complex 2nd and 3rd line issues, providing guidance and support to the 1st line team Working closely with the IT Manager to support IT operations, projects, and business change initiatives Playing a key role in a major CRM and ERP transformation programme Supporting the implementation and ongoing development of Microsoft Dynamics and wider business systems Working closely with stakeholders across the business to identify opportunities for process improvement and digitalisation Supporting reporting, management information, and business data requirements through tools such as SQL and Power BI Managing and contributing to IT and business change projects, including stakeholder communication, reporting, planning, and coordination Supporting infrastructure, networking, and wider IT operations where required Assisting with IT security, governance, and compliance activities What We're Looking For Strong experience within an IT support, applications, or business systems role Previous experience supporting ERP systems is essential Experience with Microsoft Office 365 administration and support Exposure to Microsoft Dynamics would be highly beneficial, though not essential Experience operating across 1st / 2nd / 3rd line support environments Ability to troubleshoot and resolve more complex technical and systems issues Good understanding of networking and infrastructure fundamentals Experience producing reports and MI using SQL, Power BI, or similar tools Excellent communication skills with the confidence to work closely with stakeholders across the business Comfortable operating in a highly visible, people-facing role Proactive, organised, and capable of managing multiple priorities Why Apply? Genuine step up from traditional support into a broader applications and systems role Existing 1st line support function already in place, allowing you to focus on escalations, systems, projects, and improvement work Opportunity to work closely with senior stakeholders and influence business systems strategy Exposure to major ERP and CRM transformation projects Broad technical exposure across applications, infrastructure, reporting, and business change Strong long-term progression potential within a growing business
May 23, 2026
Full time
IT Applications & Systems Analyst Nottingham Permanent £35,000 - £38,000 + benefits Looking for a role where you can genuinely influence systems, projects, and business change? This is a fantastic opportunity for an experienced IT professional to step into a highly visible, business-facing role focused on applications, ERP systems, digital transformation, and business improvement. Joining at a key stage of growth and investment, you'll play an important role in supporting and developing core business systems, helping drive technology improvements, and supporting a major ERP and CRM transformation programme. This role would suit someone with a strong technical support and applications background who is comfortable working across projects, systems, reporting, and stakeholder engagement - someone who enjoys being embedded within the business rather than sitting purely in a service desk environment. The Role This is a varied and hands-on position combining applications support, systems improvement, project delivery, and stakeholder collaboration. You'll act as a key escalation point within the IT function, sitting between the existing Service Desk team and the IT Manager, helping provide senior technical support, systems expertise, and project delivery across the business. Importantly, an established 1st line support function is already in place, meaning this role is focused far more on escalations, systems support, applications, improvement work, and projects rather than high-volume service desk support. Key responsibilities include: Supporting and improving core business applications, ERP systems, and Office 365 environments Acting as an escalation point for complex 2nd and 3rd line issues, providing guidance and support to the 1st line team Working closely with the IT Manager to support IT operations, projects, and business change initiatives Playing a key role in a major CRM and ERP transformation programme Supporting the implementation and ongoing development of Microsoft Dynamics and wider business systems Working closely with stakeholders across the business to identify opportunities for process improvement and digitalisation Supporting reporting, management information, and business data requirements through tools such as SQL and Power BI Managing and contributing to IT and business change projects, including stakeholder communication, reporting, planning, and coordination Supporting infrastructure, networking, and wider IT operations where required Assisting with IT security, governance, and compliance activities What We're Looking For Strong experience within an IT support, applications, or business systems role Previous experience supporting ERP systems is essential Experience with Microsoft Office 365 administration and support Exposure to Microsoft Dynamics would be highly beneficial, though not essential Experience operating across 1st / 2nd / 3rd line support environments Ability to troubleshoot and resolve more complex technical and systems issues Good understanding of networking and infrastructure fundamentals Experience producing reports and MI using SQL, Power BI, or similar tools Excellent communication skills with the confidence to work closely with stakeholders across the business Comfortable operating in a highly visible, people-facing role Proactive, organised, and capable of managing multiple priorities Why Apply? Genuine step up from traditional support into a broader applications and systems role Existing 1st line support function already in place, allowing you to focus on escalations, systems, projects, and improvement work Opportunity to work closely with senior stakeholders and influence business systems strategy Exposure to major ERP and CRM transformation projects Broad technical exposure across applications, infrastructure, reporting, and business change Strong long-term progression potential within a growing business
IT Support Analyst Bradford + Hybrid Up to £36,000 Your new role To provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment. Responsibilities Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs. Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user. Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation. Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS). Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds. Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune. Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows. Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures. Experience needed Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment. Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms. Proven experience administering Microsoft Entra ID / Active Directory - including user and group management, permissions and account lifecycle. Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management. Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting. A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks. A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users. Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed. A customer-focused mindset - approachable, patient and committed to delivering a good service experience. Excellent communication skills, with the ability to demonstrate empathy and sensitivity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 23, 2026
Full time
IT Support Analyst Bradford + Hybrid Up to £36,000 Your new role To provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment. Responsibilities Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs. Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user. Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation. Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS). Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds. Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune. Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows. Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures. Experience needed Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment. Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms. Proven experience administering Microsoft Entra ID / Active Directory - including user and group management, permissions and account lifecycle. Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management. Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting. A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks. A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users. Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed. A customer-focused mindset - approachable, patient and committed to delivering a good service experience. Excellent communication skills, with the ability to demonstrate empathy and sensitivity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Client Support Analyst Our client is currently looking for a proactive and detail-oriented Client Support Analyst to join a growing team in an international Financial Tech company. This position acts as first point of contact for clients, whilst also providing both 1st and 2nd Line support. This role is based in Birmingham city centre, within their modern and stylish office. Key Responsibilities: Efficiently managing customer and internal support queries across multiple channels. Investigating issues and providing timely resolutions. Supporting compliance, rebate, sourcing, and supplier onboarding activities. Completing administrative tasks, maintaining accurate records, and ensuring data quality. Supporting invoice processing and helping to accelerate client payments. Building strong relationships with clients, suppliers, and colleagues. Assisting with process improvements and operational tasks across the business. Key Requirements: Ability to adapt quickly, remain focused, and prioritise workload effectively. Working knowledge of Microsoft Office applications. Prior administrative skills. Desirable to have prior experience with CRM systems Some exposure to finance. We are seeking someone who is motivated, reliable, and eager to learn. The ideal candidate will thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent support and service. If you have any queries about the role contact Eve on . Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice on our website for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities. Katie Bard is acting as an agency and is an equal opportunities employer.
May 22, 2026
Full time
Client Support Analyst Our client is currently looking for a proactive and detail-oriented Client Support Analyst to join a growing team in an international Financial Tech company. This position acts as first point of contact for clients, whilst also providing both 1st and 2nd Line support. This role is based in Birmingham city centre, within their modern and stylish office. Key Responsibilities: Efficiently managing customer and internal support queries across multiple channels. Investigating issues and providing timely resolutions. Supporting compliance, rebate, sourcing, and supplier onboarding activities. Completing administrative tasks, maintaining accurate records, and ensuring data quality. Supporting invoice processing and helping to accelerate client payments. Building strong relationships with clients, suppliers, and colleagues. Assisting with process improvements and operational tasks across the business. Key Requirements: Ability to adapt quickly, remain focused, and prioritise workload effectively. Working knowledge of Microsoft Office applications. Prior administrative skills. Desirable to have prior experience with CRM systems Some exposure to finance. We are seeking someone who is motivated, reliable, and eager to learn. The ideal candidate will thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent support and service. If you have any queries about the role contact Eve on . Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice on our website for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities. Katie Bard is acting as an agency and is an equal opportunities employer.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
May 22, 2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
We're Hiring: Senior Analyst Programmer (RPG) Location: East Kilbride / Hybrid - 3 days per week on site. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. If you are ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand, Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Senior Analyst Programmer (RPG) position. As a Senior Analyst Programmer specialising in RPG on IBM AS400, you will lead the design, development, and support of core business applications. You will work closely with cross-functional teams to deliver robust, high-quality solutions, driving continuous improvement. What you'll do: •Lead software design, development, and business analysis•Develop and maintain applications and technical documentation•Manage small projects and workstreams to delivery•Mentor junior team members and promote best practice•Support testing, defect resolution, and continuous improvement•Provide 2nd/3rd line support and contribute to incident resolution•Collaborate with stakeholders, suppliers, and change review groups What you'll bring: •Degree or equivalent experience in IT•Strong experience in software development and lifecycle methodologies•Knowledge of ITIL and change-controlled environments•Solid database and problem-solving skills•Experience leading or mentoring others•Background in manufacturing/logistics (desirable) The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at At Müller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you. You can find out more about Müller and what it's like to work for us by clicking here Careers at Müller UK & Ireland
May 21, 2026
Full time
We're Hiring: Senior Analyst Programmer (RPG) Location: East Kilbride / Hybrid - 3 days per week on site. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. If you are ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand, Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Senior Analyst Programmer (RPG) position. As a Senior Analyst Programmer specialising in RPG on IBM AS400, you will lead the design, development, and support of core business applications. You will work closely with cross-functional teams to deliver robust, high-quality solutions, driving continuous improvement. What you'll do: •Lead software design, development, and business analysis•Develop and maintain applications and technical documentation•Manage small projects and workstreams to delivery•Mentor junior team members and promote best practice•Support testing, defect resolution, and continuous improvement•Provide 2nd/3rd line support and contribute to incident resolution•Collaborate with stakeholders, suppliers, and change review groups What you'll bring: •Degree or equivalent experience in IT•Strong experience in software development and lifecycle methodologies•Knowledge of ITIL and change-controlled environments•Solid database and problem-solving skills•Experience leading or mentoring others•Background in manufacturing/logistics (desirable) The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at At Müller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you. You can find out more about Müller and what it's like to work for us by clicking here Careers at Müller UK & Ireland
Graduate Software Support Analyst - Southampton Up to £27,500 PA Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments. Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors. Key Responsibilities: Provide 1st line support for client software solutions, logging and troubleshooting technical issues Assist with diagnosing and resolving software, database and configuration-related problems Support software changes, patches and updates across hosted and customer environments Work with SQL and Oracle databases, including scripts and stored procedures Assist with customer training, user acceptance testing and ongoing technical support Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications Progressively develop skills across 2nd and 3rd line support activities Requirements: Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject Strong analytical and problem-solving skills with an interest in software and technology Basic understanding of SQL, databases, or scripting concepts Excellent communication and interpersonal skills Motivated, enthusiastic and eager to learn within a technical environment Ability to work independently and collaboratively within a team Desirable Skills: Exposure to SQL, Oracle, XML/XSL, or Windows Server environments Understanding of software testing, troubleshooting, or scripting Placement year, internship, or university project experience within IT or software environments This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.
May 21, 2026
Full time
Graduate Software Support Analyst - Southampton Up to £27,500 PA Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments. Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors. Key Responsibilities: Provide 1st line support for client software solutions, logging and troubleshooting technical issues Assist with diagnosing and resolving software, database and configuration-related problems Support software changes, patches and updates across hosted and customer environments Work with SQL and Oracle databases, including scripts and stored procedures Assist with customer training, user acceptance testing and ongoing technical support Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications Progressively develop skills across 2nd and 3rd line support activities Requirements: Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject Strong analytical and problem-solving skills with an interest in software and technology Basic understanding of SQL, databases, or scripting concepts Excellent communication and interpersonal skills Motivated, enthusiastic and eager to learn within a technical environment Ability to work independently and collaboratively within a team Desirable Skills: Exposure to SQL, Oracle, XML/XSL, or Windows Server environments Understanding of software testing, troubleshooting, or scripting Placement year, internship, or university project experience within IT or software environments This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
May 21, 2026
Full time
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
