The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role for you! An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same. Responsibilities & Duties Answer either first line support or end user software or hardware queries via email, phone or face to face Work withfirst line support staff or end user to resolution or escalate to third line support as and when necessary Work with the IT Management team and support team to ensure recurring technical issues are addressed Update the ticketing system, ensuring notes, progress and required actions have been input promptly Visit APCOA sites and 3rd Party sites to fix / resolve technical issues Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues Able to learn, comprehend and run 3rd Party tools / applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills / Experience / Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and ability to work in dynamic work environment Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S Understanding of Networking principles - LAN / WAN Proactive and checking with 3rd parties for updates, and chasing where necessary Experience in imaging Software (Acronis) Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career. Does this sound like what you have been looking for? Click "apply" t oday and one of our team will be in touch soon! Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Jul 06, 2025
Full time
The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role for you! An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same. Responsibilities & Duties Answer either first line support or end user software or hardware queries via email, phone or face to face Work withfirst line support staff or end user to resolution or escalate to third line support as and when necessary Work with the IT Management team and support team to ensure recurring technical issues are addressed Update the ticketing system, ensuring notes, progress and required actions have been input promptly Visit APCOA sites and 3rd Party sites to fix / resolve technical issues Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues Able to learn, comprehend and run 3rd Party tools / applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills / Experience / Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and ability to work in dynamic work environment Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S Understanding of Networking principles - LAN / WAN Proactive and checking with 3rd parties for updates, and chasing where necessary Experience in imaging Software (Acronis) Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career. Does this sound like what you have been looking for? Click "apply" t oday and one of our team will be in touch soon! Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and all associated entities. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks). Ensuring that all IT hardware/equipment is operational each morning in our London office. Assist IT Services Team Leader with: IT projects Domain management Application management Hardware Management Role Requirements Experience in the Insurance sector Experience with Policy Admin Systems Proficiency with Microsoft 365 applications IT qualifications are advantageous Skills & Abilities Good knowledge of Microsoft 365 applications Good knowledge of IT collaboration tools, e.g., Teams Experience working in a service environment under pressure Team player Flexible with working hours and tasks Willingness to travel to support/visit remote sites Good time management Proactive and responsive Management Duties None We are an equal opportunity employer and proud that 93% of our employees feel they can be themselves at work. We aim to hire the industry's finest people because the best drive the best outcomes. We challenge the status quo to find better ways to do things. Because together, we're limitless. We value diversity and foster an inclusive culture. We understand the need for flexibility, so we offer a hybrid work model. Please inform us if you require reasonable adjustments during the recruitment process. FCA Conduct Rules Under the Senior Managers and Certification Regime, the FCA and Aventum expect that: You must act with integrity. You must act with due skill, care, and diligence. Apply now First Name Last Name Email Telephone Enquiry Files Sign up for our newsletter? Yes / No By submitting your information, Aventum may contact you further if we have a legitimate interest. You can unsubscribe from all email communications at any time.
Jul 06, 2025
Full time
Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and all associated entities. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks). Ensuring that all IT hardware/equipment is operational each morning in our London office. Assist IT Services Team Leader with: IT projects Domain management Application management Hardware Management Role Requirements Experience in the Insurance sector Experience with Policy Admin Systems Proficiency with Microsoft 365 applications IT qualifications are advantageous Skills & Abilities Good knowledge of Microsoft 365 applications Good knowledge of IT collaboration tools, e.g., Teams Experience working in a service environment under pressure Team player Flexible with working hours and tasks Willingness to travel to support/visit remote sites Good time management Proactive and responsive Management Duties None We are an equal opportunity employer and proud that 93% of our employees feel they can be themselves at work. We aim to hire the industry's finest people because the best drive the best outcomes. We challenge the status quo to find better ways to do things. Because together, we're limitless. We value diversity and foster an inclusive culture. We understand the need for flexibility, so we offer a hybrid work model. Please inform us if you require reasonable adjustments during the recruitment process. FCA Conduct Rules Under the Senior Managers and Certification Regime, the FCA and Aventum expect that: You must act with integrity. You must act with due skill, care, and diligence. Apply now First Name Last Name Email Telephone Enquiry Files Sign up for our newsletter? Yes / No By submitting your information, Aventum may contact you further if we have a legitimate interest. You can unsubscribe from all email communications at any time.
This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000. To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do-attitude. Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis. To be considered for this position, you will have previous experience with supporting and managing a mixed IT environment: Windows 10 & 11 and Apple Mac's Google Workspace &/or Office 365 Active Directory / Azure AD Networks & VPN's Some Windows Server / Azure Working in the publishing sector, my client has an excellent reputation and a strong consumer following. This will be an exciting role giving you full exposure to the complete IT infrastructure and the chance to work on rollout & implementation projects. Based in Central London they are within walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office. If you are an experienced & confident IT Support Engineer / 2nd Line Support Analyst looking for a new challenge, please send me your CV immediately.
Jul 06, 2025
Full time
This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000. To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do-attitude. Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis. To be considered for this position, you will have previous experience with supporting and managing a mixed IT environment: Windows 10 & 11 and Apple Mac's Google Workspace &/or Office 365 Active Directory / Azure AD Networks & VPN's Some Windows Server / Azure Working in the publishing sector, my client has an excellent reputation and a strong consumer following. This will be an exciting role giving you full exposure to the complete IT infrastructure and the chance to work on rollout & implementation projects. Based in Central London they are within walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office. If you are an experienced & confident IT Support Engineer / 2nd Line Support Analyst looking for a new challenge, please send me your CV immediately.
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below: Location: Blackfriars road, London (On site) Contract:6 months HoursMonday to Friday (37.5 hours a week) Timing - Working on a shift rotaHours: 7.5 hour working day between 07:00 - 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota) Job Description:Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third-party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. macOS experience and knowledge, desktop and MacBook Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able to follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge of Server technology, including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware. Cisco knowledge Excellent customer skills are essential. Must have: Active SC Clearance Driving licence Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Jul 06, 2025
Contractor
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below: Location: Blackfriars road, London (On site) Contract:6 months HoursMonday to Friday (37.5 hours a week) Timing - Working on a shift rotaHours: 7.5 hour working day between 07:00 - 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota) Job Description:Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third-party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. macOS experience and knowledge, desktop and MacBook Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able to follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge of Server technology, including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware. Cisco knowledge Excellent customer skills are essential. Must have: Active SC Clearance Driving licence Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Job Title: Lead Solution Architect Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: From £70,000 dependent on experience, plus car allowance and bonus on top What you'll be doing: Optimise architecture solutions against schedules, scope, sequence, requirements, strategic objectives, cost elements and supportability Influencing at all levels from Director to Subject Matter Experts, whilst leveraging a team of experts and leading other architects to help gain agreement of architectures and solutions Design and implement enterprise level solutions leveraging the latest SIEMENS CAD & PLM software Integrate into existing CAM, MES and ERP solutions supporting quality, testing, construction and manufacturing processes Evaluate and select appropriate technologies and vendors to meet BAE'S Submarine programme needs Work with technology and software partners to resolve complex technical issues Develop and maintain and enterprise architecture frameworks, aligning business demand and strategy to industry proven practice, solution components and decisions Manage governance processes to ensure that the Solution build matches architectures and design review quality criteria's Your skills and experiences: Essential: Hold experience as either a CAD or PLM Consultant/Architect with broad understanding and experience of designing and implementing solutions to support large engineering programmes Have previously used an architecture repository toolset such as Enterprise Architect and an Architecture modelling framework Have an ability to communicate at all levels and at business change communication events Desirable: Have used JIRA and Confluence supporting agile delivery methodologies or similar collaboration technologies Experience of SAP and PE&O product suites or similar for use on large manufacturing projects Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IT Architecture Team: By joining the team, you will have a fantastic opportunity to be heavily involved in our largest Submarine programme and work with our external partners to support in the invention/creation of the submarine design and build. The shipyard has senior commitment and ambition to strengthen the submarine design discipline exploiting digital thread capabilities to improve business performance. The role will be part of the team inventing this future capability. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks Closing Date: 22nd July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Jul 06, 2025
Full time
Job Title: Lead Solution Architect Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: From £70,000 dependent on experience, plus car allowance and bonus on top What you'll be doing: Optimise architecture solutions against schedules, scope, sequence, requirements, strategic objectives, cost elements and supportability Influencing at all levels from Director to Subject Matter Experts, whilst leveraging a team of experts and leading other architects to help gain agreement of architectures and solutions Design and implement enterprise level solutions leveraging the latest SIEMENS CAD & PLM software Integrate into existing CAM, MES and ERP solutions supporting quality, testing, construction and manufacturing processes Evaluate and select appropriate technologies and vendors to meet BAE'S Submarine programme needs Work with technology and software partners to resolve complex technical issues Develop and maintain and enterprise architecture frameworks, aligning business demand and strategy to industry proven practice, solution components and decisions Manage governance processes to ensure that the Solution build matches architectures and design review quality criteria's Your skills and experiences: Essential: Hold experience as either a CAD or PLM Consultant/Architect with broad understanding and experience of designing and implementing solutions to support large engineering programmes Have previously used an architecture repository toolset such as Enterprise Architect and an Architecture modelling framework Have an ability to communicate at all levels and at business change communication events Desirable: Have used JIRA and Confluence supporting agile delivery methodologies or similar collaboration technologies Experience of SAP and PE&O product suites or similar for use on large manufacturing projects Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IT Architecture Team: By joining the team, you will have a fantastic opportunity to be heavily involved in our largest Submarine programme and work with our external partners to support in the invention/creation of the submarine design and build. The shipyard has senior commitment and ambition to strengthen the submarine design discipline exploiting digital thread capabilities to improve business performance. The role will be part of the team inventing this future capability. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks Closing Date: 22nd July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Location: Surbiton, Greater London Salary: £50,000 DOE Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Purpose Provide day to day ownership and expertise of the technical aspects of our CAFM systems, working closely with the wider technical, subject matter and operational teams: Responsible for the setup, configuration and documentation of the CAFM system components and workflows, aligned to the requirements of these groups Support mobilisation and demobilisation activities Work with the IT Business Partners to provide business analysis on requirements, with functional and technical specifications for proposed changes Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process Input into and support testing of functional and non-functional requirements, maintaining comprehensive test scripts for full and regression test scenarios Identify opportunities, and make recommendations for solutions or improvements to business process and operational use that can be achieved through the CAFM system applications Support the IT Training Manger to ensure a thorough training program is in place covering all aspects of the CAFM system as per our configuration - work closely to ensure this is kept up to date as the system evolves Monitoring of key processes and interfaces to ensure the system is fully operational, backups are successful, and any exceptions are investigated Work with System Administration teams to ensure strict authentication and authorisation processes are in place, aligned to our policies and adhered to Understands and delivers best practice security standards as part of the IT Security standards delivered under ISO 27001, GDPR, Cyber Essentials Plus and NIST Work closely with the software vendor, building a strong working relationship to maximise our use of the product to the best of its ability through: Understanding the product roadmap Access to product knowledge base, documentation and specifications Being an active member of their customer community The point of contact for technical support and escalations Working as part of the wider applications team: Provide training and support to the 1 st line team to ensure we can maximise our first time fix rate, providing quick and relevant support for our employees and customers on common issues/questions Provide 2nd and 3rd line support, leading on the investigation and resolution of incidents, maintaining good communication with users throughout Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them Person Specification Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service levels Experience in the technical aspects of application/CAFM management, ideally within a facilities management environment A minimum of 2 years' experience working with MRI Evolution is preferred Experience using SQL, with an understanding of Microsoft SQL Server, is preferred Experience of working within an IT service management framework; specifically incident, request, problem and change management Experience of working with applications across a variety of architecture/platforms, including on-premise and cloud hosted/SaaS Good understanding of current and emerging technology and standards in the industry Excellent communication skills with the ability to liaise effectively with stakeholders at all levels of the organisation Ability to work to deadlines and manage multiple priorities Strong problem-solving skills and a proactive approach to improving processes and systems At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age,race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Joinus in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Joinus in building a better world at work. 25 Days holidays + Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme - worth £500 per referral GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Jul 05, 2025
Full time
Location: Surbiton, Greater London Salary: £50,000 DOE Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Purpose Provide day to day ownership and expertise of the technical aspects of our CAFM systems, working closely with the wider technical, subject matter and operational teams: Responsible for the setup, configuration and documentation of the CAFM system components and workflows, aligned to the requirements of these groups Support mobilisation and demobilisation activities Work with the IT Business Partners to provide business analysis on requirements, with functional and technical specifications for proposed changes Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process Input into and support testing of functional and non-functional requirements, maintaining comprehensive test scripts for full and regression test scenarios Identify opportunities, and make recommendations for solutions or improvements to business process and operational use that can be achieved through the CAFM system applications Support the IT Training Manger to ensure a thorough training program is in place covering all aspects of the CAFM system as per our configuration - work closely to ensure this is kept up to date as the system evolves Monitoring of key processes and interfaces to ensure the system is fully operational, backups are successful, and any exceptions are investigated Work with System Administration teams to ensure strict authentication and authorisation processes are in place, aligned to our policies and adhered to Understands and delivers best practice security standards as part of the IT Security standards delivered under ISO 27001, GDPR, Cyber Essentials Plus and NIST Work closely with the software vendor, building a strong working relationship to maximise our use of the product to the best of its ability through: Understanding the product roadmap Access to product knowledge base, documentation and specifications Being an active member of their customer community The point of contact for technical support and escalations Working as part of the wider applications team: Provide training and support to the 1 st line team to ensure we can maximise our first time fix rate, providing quick and relevant support for our employees and customers on common issues/questions Provide 2nd and 3rd line support, leading on the investigation and resolution of incidents, maintaining good communication with users throughout Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them Person Specification Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service levels Experience in the technical aspects of application/CAFM management, ideally within a facilities management environment A minimum of 2 years' experience working with MRI Evolution is preferred Experience using SQL, with an understanding of Microsoft SQL Server, is preferred Experience of working within an IT service management framework; specifically incident, request, problem and change management Experience of working with applications across a variety of architecture/platforms, including on-premise and cloud hosted/SaaS Good understanding of current and emerging technology and standards in the industry Excellent communication skills with the ability to liaise effectively with stakeholders at all levels of the organisation Ability to work to deadlines and manage multiple priorities Strong problem-solving skills and a proactive approach to improving processes and systems At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age,race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Joinus in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Joinus in building a better world at work. 25 Days holidays + Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme - worth £500 per referral GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000. To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do-attitude. Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis. To be considered for this position, you will have previous experience with supporting and managing a mixed IT environment: Windows 10 & 11 and Apple Mac's Google Workspace &/or Office 365 Active Directory / Azure AD Networks & VPN's Some Windows Server / Azure Working in the publishing sector, my client has an excellent reputation and a strong consumer following. This will be an exciting role giving you full exposure to the complete IT infrastructure and the chance to work on rollout & implementation projects. Based in Central London they are within walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office. If you are an experienced & confident IT Support Engineer / 2nd Line Support Analyst looking for a new challenge, please send me your CV immediately.
Jul 05, 2025
Full time
This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000. To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do-attitude. Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis. To be considered for this position, you will have previous experience with supporting and managing a mixed IT environment: Windows 10 & 11 and Apple Mac's Google Workspace &/or Office 365 Active Directory / Azure AD Networks & VPN's Some Windows Server / Azure Working in the publishing sector, my client has an excellent reputation and a strong consumer following. This will be an exciting role giving you full exposure to the complete IT infrastructure and the chance to work on rollout & implementation projects. Based in Central London they are within walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office. If you are an experienced & confident IT Support Engineer / 2nd Line Support Analyst looking for a new challenge, please send me your CV immediately.
Company : Safran Seats Job field : Continuous improvement Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. This role has responsibility for leading and coaching the organisation in driving an effective improvement journey. Key Responsibilities will include: - Leading project teams to deliver significant business improvements through the deployment of CI tools in line with the business Balanced Scorecard - Work with the business leaders to undertake continual analysis of the business to expose opportunities for change and improvement - Drive continuous improvement within the business and identify opportunities for improvement including deployment of Balanced scorecard, One Safran, Customer Improvement projects. Lean Journey & QRQC - Drive engagement with Participative Innovation across the business - Analyse and monitor financial and customer benefits throughout the life of the improvement project - Champion and share the use of best practice methods for improvements across the business and provide evidence of real change implementation - Working with the Director of Continuous Improvement to determine the tools required and scope of Continuous Improvement Training across the business. - Working with the Director of Continuous Improvement - creating, organizing and delivering training to the targeted scope. - Coach, train and mentor business in the use of CI tools - Coach Project Sponsors and Project Leaders to enable the delivery of successful project implementation Job Requirements - Lean Sigma Black Belt Certification - Problem Solving 8D - Training experience No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: • We believe in and promote diversity and inclusion as key values across our business • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive: • 25 days holiday + UK Bank Holidays • Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare • Career Progressions opportunities such as company sponsorship and further training courses • Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working • Equality & Diversity initiatives with internal groups for workplace engagement and involvement • STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. But what else? (advantages, specific features, etc.) Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: • We believe in and fostering the conditions for diversity and inclusion to thrive • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way! This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. 100,000 employees worldwide 27 Number of countries where Safran is located
Jul 05, 2025
Full time
Company : Safran Seats Job field : Continuous improvement Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. This role has responsibility for leading and coaching the organisation in driving an effective improvement journey. Key Responsibilities will include: - Leading project teams to deliver significant business improvements through the deployment of CI tools in line with the business Balanced Scorecard - Work with the business leaders to undertake continual analysis of the business to expose opportunities for change and improvement - Drive continuous improvement within the business and identify opportunities for improvement including deployment of Balanced scorecard, One Safran, Customer Improvement projects. Lean Journey & QRQC - Drive engagement with Participative Innovation across the business - Analyse and monitor financial and customer benefits throughout the life of the improvement project - Champion and share the use of best practice methods for improvements across the business and provide evidence of real change implementation - Working with the Director of Continuous Improvement to determine the tools required and scope of Continuous Improvement Training across the business. - Working with the Director of Continuous Improvement - creating, organizing and delivering training to the targeted scope. - Coach, train and mentor business in the use of CI tools - Coach Project Sponsors and Project Leaders to enable the delivery of successful project implementation Job Requirements - Lean Sigma Black Belt Certification - Problem Solving 8D - Training experience No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: • We believe in and promote diversity and inclusion as key values across our business • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive: • 25 days holiday + UK Bank Holidays • Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare • Career Progressions opportunities such as company sponsorship and further training courses • Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working • Equality & Diversity initiatives with internal groups for workplace engagement and involvement • STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. But what else? (advantages, specific features, etc.) Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: • We believe in and fostering the conditions for diversity and inclusion to thrive • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way! This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. 100,000 employees worldwide 27 Number of countries where Safran is located
AV Engineer - London & South Region Location: Field-based across London and the South Employment Type: Full-time, Permanent Overview We are working with a well-established technology solutions provider that specialises in professional AV and recording systems. Due to continued growth, they are looking for an experienced AV Engineer to join their team, covering the London and South region. This is a fantastic opportunity for someone who thrives in a field-based role, enjoys technical challenges, and is passionate about delivering excellent customer service. You'll be supporting contracts such within Commercial, Educational and Legal settings, as well as other key clients, through a mix of remote support, maintenance visits, and system installations. Key Responsibilities Deliver on-site AV system installation, commissioning, and maintenance. Provide 1st and 2nd line technical support remotely to help minimise downtime. Respond to emergency and scheduled service calls, diagnosing and resolving faults on-site. Set up and configure audio-visual systems including mixers, amplifiers, infrared technology, microphones, and cabling. Ensure all work is completed to a high standard and in line with ISO processes and procedures. Maintain accurate records of service history and installation works. Build positive and professional relationships with end-users and client representatives. What We're Looking For Experience: Minimum 3 years in AV engineering, maintenance, or a technical field service role. Technical Skills: Strong hands-on experience with audio-visual systems. Proficient with at least one major AV product line. Qualifications: GCSE level education or above; technical qualifications/apprenticeship desirable. Customer-Focused: Excellent communication skills with a friendly, professional manner. IT Literate: Competent with PC-based systems and remote diagnostics. Organised: Strong time management and the ability to remain calm under pressure. What's on Offer Join a growing and reputable company with a commitment to quality. Diverse and interesting work across a range of client sites. Opportunities for skill development and technical progression. A collaborative and supportive team culture. Apply Today If you're a confident AV Engineer with a passion for technology and a customer-first attitude, we'd love to hear from you. How to Apply: Please send your CV and a short cover letter highlighting your relevant experience and qualifications to (url removed) or call us on (phone number removed) for a confidential discussion. Alecto Recruitment Limited is acting as an employment business for this vacancy.
Jul 05, 2025
Full time
AV Engineer - London & South Region Location: Field-based across London and the South Employment Type: Full-time, Permanent Overview We are working with a well-established technology solutions provider that specialises in professional AV and recording systems. Due to continued growth, they are looking for an experienced AV Engineer to join their team, covering the London and South region. This is a fantastic opportunity for someone who thrives in a field-based role, enjoys technical challenges, and is passionate about delivering excellent customer service. You'll be supporting contracts such within Commercial, Educational and Legal settings, as well as other key clients, through a mix of remote support, maintenance visits, and system installations. Key Responsibilities Deliver on-site AV system installation, commissioning, and maintenance. Provide 1st and 2nd line technical support remotely to help minimise downtime. Respond to emergency and scheduled service calls, diagnosing and resolving faults on-site. Set up and configure audio-visual systems including mixers, amplifiers, infrared technology, microphones, and cabling. Ensure all work is completed to a high standard and in line with ISO processes and procedures. Maintain accurate records of service history and installation works. Build positive and professional relationships with end-users and client representatives. What We're Looking For Experience: Minimum 3 years in AV engineering, maintenance, or a technical field service role. Technical Skills: Strong hands-on experience with audio-visual systems. Proficient with at least one major AV product line. Qualifications: GCSE level education or above; technical qualifications/apprenticeship desirable. Customer-Focused: Excellent communication skills with a friendly, professional manner. IT Literate: Competent with PC-based systems and remote diagnostics. Organised: Strong time management and the ability to remain calm under pressure. What's on Offer Join a growing and reputable company with a commitment to quality. Diverse and interesting work across a range of client sites. Opportunities for skill development and technical progression. A collaborative and supportive team culture. Apply Today If you're a confident AV Engineer with a passion for technology and a customer-first attitude, we'd love to hear from you. How to Apply: Please send your CV and a short cover letter highlighting your relevant experience and qualifications to (url removed) or call us on (phone number removed) for a confidential discussion. Alecto Recruitment Limited is acting as an employment business for this vacancy.
Principal Security Consultant (1-year Fixed Term) page is loaded Principal Security Consultant (1-year Fixed Term) Apply locations Cambridge, United Kingdom London Cannon Street time type Full time posted on Posted 14 Days Ago job requisition id R010568 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title : Principal Security Consultant Location: Cambridge or London, United Kingdom Employment Type: Full-time, 1-year Fixed Term The job AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and ninety offices in over forty countries. Learn more at . We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from diverse backgrounds bring to our business. At AVEVA, we are all about Limitless possibilities. Are you? The Principal Security Consultant is a 1-year fixed-term employee position, critical role in shaping and standing-up AVEVA's 2nd Line of Defence Security consultancy capabilities and services. This role will be responsible for providing insightful knowledge and actionable recommendations to achieve AVEVA's target operating model for security and increase the maturity of existing processes and systems. One area of focus of this 12 month work package is to improve transparency of security operations and compliance to customers. We will be improving our Trust Centre, and streamlining security engagement on customer contracts. The post holder will be expected to quickly integrate into the team, proactively engage with stakeholders across the business, from technical SME's to business leadership. They will need to work independently and able to prioritise their time across multiple projects and engagements. Key responsibilities Implementation of Security Policy & Standards. Provide subject matter expert knowledge and support on the developing policy, standards, and exemption services to enable controls and supporting control practices to be embedded and optimised across the organisation. Includes optimisation of underpinning risk and control indicators. Implementation of Security Risk Management & Assurance. Provide subject matter expert knowledge on developing security risk management and risk assurance services that enable effective, and data driven risk management and reporting across operations. This includes the capability to monitor and report effectiveness of risk management within the product development lifecycle and supply chain. Ability to Gather and Review Evidence For Compliance. Complete discovery investigations to demonstrate compliance to regulations, standards and customer requirements and present evidence in a consumable format for customers, regulators etc. Implementation of Security Control Systems. Provide subject matter expert knowledge to business stakeholders to enable adoption, adaption, and optimisation of security controls across the organisation. This includes the controls used within the product development lifecycle and supply chain. Stakeholder Engagement. Build and maintain trusted relationships with stakeholders to embed security risk practices into operational activities. This includes providing guidance and thought leadership on risk best practice and assurance to technical and non-technical stakeholders. Essential requirements Experience . Preferable 7+ years relevant work experience in security governance, risk, and compliance with at least 3 years of working as a senior expert or manager of a significant department. Experience of fulfilling similar role in a software publishing or internet business is preferrable. Governance. Significant experience in developing, implementing, and optimising security policies, standards, and control-sets to enable effective adaption and adoption across organisational departments and teams. Risk Management and Assurance. Extensive experience of understanding of using threat, security control performance and business operations to independently assess residual security risk position to the end customer based on business processes and practices including product development lifecycle and supply chain. Regulatory Compliance. Significant experience of working within a regulated environment and advising others on the principal requirements of major legislation and regulations relevant to security, and the legal and regulatory instruments relevant to the role. Experience of responding to new regulations e.g. NIS2. Knowledge of cross-border regulations, such as GDPR and EU Data Privacy rules. Desired skills Organisational Skills. Highly skilled in managing multiple tasks within set deadlines whilst managing expectations of invested parties Communication Skills. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences. Ability to communicate effectively with technical and non-technical stakeholders. Decision making. Highly skilled in tactical decision-making with organisational impact. Problem-solving . Able to address day-to-day challenges quickly with a focus on operational solutions. Highly skilled at deconstructing large complex problems into solutions that can be easily understood and executed by business and digital teams. Digital Security at AVEVA Our Digital Security team is responsible for protecting AVEVA's digital assets and keeping the company's data and IP secure. We're also playing a critical role in AVEVA's move to the cloud. As cyber threats grow and more and more data moves into the cloud, the importance of our role is only going to grow. If you're a collaborative problem solver that's passionate about cybersecurity, you'll find fulfilment and opportunity in our team. Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Similar Jobs (2) Principal Specialist . click apply for full job details
Jul 04, 2025
Full time
Principal Security Consultant (1-year Fixed Term) page is loaded Principal Security Consultant (1-year Fixed Term) Apply locations Cambridge, United Kingdom London Cannon Street time type Full time posted on Posted 14 Days Ago job requisition id R010568 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title : Principal Security Consultant Location: Cambridge or London, United Kingdom Employment Type: Full-time, 1-year Fixed Term The job AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and ninety offices in over forty countries. Learn more at . We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from diverse backgrounds bring to our business. At AVEVA, we are all about Limitless possibilities. Are you? The Principal Security Consultant is a 1-year fixed-term employee position, critical role in shaping and standing-up AVEVA's 2nd Line of Defence Security consultancy capabilities and services. This role will be responsible for providing insightful knowledge and actionable recommendations to achieve AVEVA's target operating model for security and increase the maturity of existing processes and systems. One area of focus of this 12 month work package is to improve transparency of security operations and compliance to customers. We will be improving our Trust Centre, and streamlining security engagement on customer contracts. The post holder will be expected to quickly integrate into the team, proactively engage with stakeholders across the business, from technical SME's to business leadership. They will need to work independently and able to prioritise their time across multiple projects and engagements. Key responsibilities Implementation of Security Policy & Standards. Provide subject matter expert knowledge and support on the developing policy, standards, and exemption services to enable controls and supporting control practices to be embedded and optimised across the organisation. Includes optimisation of underpinning risk and control indicators. Implementation of Security Risk Management & Assurance. Provide subject matter expert knowledge on developing security risk management and risk assurance services that enable effective, and data driven risk management and reporting across operations. This includes the capability to monitor and report effectiveness of risk management within the product development lifecycle and supply chain. Ability to Gather and Review Evidence For Compliance. Complete discovery investigations to demonstrate compliance to regulations, standards and customer requirements and present evidence in a consumable format for customers, regulators etc. Implementation of Security Control Systems. Provide subject matter expert knowledge to business stakeholders to enable adoption, adaption, and optimisation of security controls across the organisation. This includes the controls used within the product development lifecycle and supply chain. Stakeholder Engagement. Build and maintain trusted relationships with stakeholders to embed security risk practices into operational activities. This includes providing guidance and thought leadership on risk best practice and assurance to technical and non-technical stakeholders. Essential requirements Experience . Preferable 7+ years relevant work experience in security governance, risk, and compliance with at least 3 years of working as a senior expert or manager of a significant department. Experience of fulfilling similar role in a software publishing or internet business is preferrable. Governance. Significant experience in developing, implementing, and optimising security policies, standards, and control-sets to enable effective adaption and adoption across organisational departments and teams. Risk Management and Assurance. Extensive experience of understanding of using threat, security control performance and business operations to independently assess residual security risk position to the end customer based on business processes and practices including product development lifecycle and supply chain. Regulatory Compliance. Significant experience of working within a regulated environment and advising others on the principal requirements of major legislation and regulations relevant to security, and the legal and regulatory instruments relevant to the role. Experience of responding to new regulations e.g. NIS2. Knowledge of cross-border regulations, such as GDPR and EU Data Privacy rules. Desired skills Organisational Skills. Highly skilled in managing multiple tasks within set deadlines whilst managing expectations of invested parties Communication Skills. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences. Ability to communicate effectively with technical and non-technical stakeholders. Decision making. Highly skilled in tactical decision-making with organisational impact. Problem-solving . Able to address day-to-day challenges quickly with a focus on operational solutions. Highly skilled at deconstructing large complex problems into solutions that can be easily understood and executed by business and digital teams. Digital Security at AVEVA Our Digital Security team is responsible for protecting AVEVA's digital assets and keeping the company's data and IP secure. We're also playing a critical role in AVEVA's move to the cloud. As cyber threats grow and more and more data moves into the cloud, the importance of our role is only going to grow. If you're a collaborative problem solver that's passionate about cybersecurity, you'll find fulfilment and opportunity in our team. Find out more: UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Similar Jobs (2) Principal Specialist . click apply for full job details
3rd Line Technician / Solutions Architect Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This role is for a senior IT professional who resolves complex technical issues, supports IT projects, manages systems, ensures security, and plans for future needs, all while mentoring junior team members and communicating effectively with customers. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for complex IT issues. The role also includes assisting with IT project implementation, performing high-level system administration on various environments, managing incidents and problems to improve system reliability, creating technical documentation, ensuring cybersecurity, monitoring system performance, planning for capacity, and communicating effectively with both customers and internal teams. This individual will also act as a role model for junior team members. Key Tasks & Responsibilities Include: Technical Support and Troubleshooting Serve as the final escalation stage for the 1st and 2nd Line support team, resolving complex technical tickets Diagnose and resolve advanced hardware and software issues; including network problems, server issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of new systems, upgrades, and migrations Technical Documentation Create and maintain comprehensive documentation for systems, procedures, and project plans Document configurations, troubleshooting steps, and resolutions Cyber / Security Ensure IT systems and networks are secure from threats and vulnerabilities Implement and manage security measures, such as firewalls, antivirus software, and intrusion detection systems Conduct regular security audits and vulnerability assessments Work within the parameters of ISO 27001, taking guidance from the compliance team as needed System Monitoring Monitor system performance and identify areas for improvement Implement performance tuning and optimisation techniques to ensure optimal system operation Capacity Planning Analyse system capacity and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high-level support to customers, ensuring excellent service delivery in line with Tela's values Communicate effectively with customers, ensuring technical solutions are explained to customers in simple terms that address their concerns and requirements Work closely with other internal teams, including 1st/2nd line and the projects team Act as a role model for junior team members Person Specification: Required Experience Five years+ experience as an IT Engineer working for an MSP Proficiency in advanced troubleshooting of hardware, software and network issues. Strong knowledge of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core Competencies Exceptional communication and rapport building skills A team player who works well with others, while also being able to work independently Awareness of Tela's key products/service offering Self-motivated and organised, with the ability to work in a fast-paced environment and deal with change/pressure as it arises A valid drivers' license is required for this role Employee Benefits: 21 days holiday rising for every year served to a maximum of 26 Healthcare & Wellness plan, on passing probation Employee Assistance programme, on passing probation Employee Discount Scheme, on passing probation Private Medical Care, available after two years' service Life Assurance, available after two years' service What position are you interested in? 0 / 10 CV No file chosen Please upload a copy of your current CV.
Jul 04, 2025
Full time
3rd Line Technician / Solutions Architect Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This role is for a senior IT professional who resolves complex technical issues, supports IT projects, manages systems, ensures security, and plans for future needs, all while mentoring junior team members and communicating effectively with customers. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for complex IT issues. The role also includes assisting with IT project implementation, performing high-level system administration on various environments, managing incidents and problems to improve system reliability, creating technical documentation, ensuring cybersecurity, monitoring system performance, planning for capacity, and communicating effectively with both customers and internal teams. This individual will also act as a role model for junior team members. Key Tasks & Responsibilities Include: Technical Support and Troubleshooting Serve as the final escalation stage for the 1st and 2nd Line support team, resolving complex technical tickets Diagnose and resolve advanced hardware and software issues; including network problems, server issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of new systems, upgrades, and migrations Technical Documentation Create and maintain comprehensive documentation for systems, procedures, and project plans Document configurations, troubleshooting steps, and resolutions Cyber / Security Ensure IT systems and networks are secure from threats and vulnerabilities Implement and manage security measures, such as firewalls, antivirus software, and intrusion detection systems Conduct regular security audits and vulnerability assessments Work within the parameters of ISO 27001, taking guidance from the compliance team as needed System Monitoring Monitor system performance and identify areas for improvement Implement performance tuning and optimisation techniques to ensure optimal system operation Capacity Planning Analyse system capacity and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high-level support to customers, ensuring excellent service delivery in line with Tela's values Communicate effectively with customers, ensuring technical solutions are explained to customers in simple terms that address their concerns and requirements Work closely with other internal teams, including 1st/2nd line and the projects team Act as a role model for junior team members Person Specification: Required Experience Five years+ experience as an IT Engineer working for an MSP Proficiency in advanced troubleshooting of hardware, software and network issues. Strong knowledge of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core Competencies Exceptional communication and rapport building skills A team player who works well with others, while also being able to work independently Awareness of Tela's key products/service offering Self-motivated and organised, with the ability to work in a fast-paced environment and deal with change/pressure as it arises A valid drivers' license is required for this role Employee Benefits: 21 days holiday rising for every year served to a maximum of 26 Healthcare & Wellness plan, on passing probation Employee Assistance programme, on passing probation Employee Discount Scheme, on passing probation Private Medical Care, available after two years' service Life Assurance, available after two years' service What position are you interested in? 0 / 10 CV No file chosen Please upload a copy of your current CV.
Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms. Owning the 2nd/3rd line customer support for application, network, and device-related needs. Driving operational and project efforts within the team to ensure reliable change delivery. Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs. Mentoring team members, providing feedback, and setting priorities. Ensuring security is integrated into all aspects of the application environment. Developing and owning a roadmap of technology projects and changes. The ideal Head of Application Support will have experience with the following: Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration. Demonstrable experience managing software development lifecycles. Line management experience, including managing offshore teams. Automation and configuration management skills. Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices). Experience with system maintenance, patching, and backups. This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply! Head of Application Support - £80,000 + 10% bonus Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
Jul 04, 2025
Full time
Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms. Owning the 2nd/3rd line customer support for application, network, and device-related needs. Driving operational and project efforts within the team to ensure reliable change delivery. Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs. Mentoring team members, providing feedback, and setting priorities. Ensuring security is integrated into all aspects of the application environment. Developing and owning a roadmap of technology projects and changes. The ideal Head of Application Support will have experience with the following: Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration. Demonstrable experience managing software development lifecycles. Line management experience, including managing offshore teams. Automation and configuration management skills. Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices). Experience with system maintenance, patching, and backups. This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply! Head of Application Support - £80,000 + 10% bonus Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide. What's involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24/7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange Server 2010 - 2016• Office 365• Networking knowledge covering LAN/vLAN/WAN technologies• AntiVirus software• Backup solutionsThis is a fantastic opportunity for a bright 2nd Line Support Engineer to join a growing team and progress in their career.We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch
Jul 04, 2025
Full time
2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide. What's involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24/7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange Server 2010 - 2016• Office 365• Networking knowledge covering LAN/vLAN/WAN technologies• AntiVirus software• Backup solutionsThis is a fantastic opportunity for a bright 2nd Line Support Engineer to join a growing team and progress in their career.We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch
MCS Group is delighted to be working with a leading retail organisation based in Belfast, a major player in their market, as they look to recruit an IT Support Engineer to strengthen their on-site and remote support function across the UK and Ireland. This is a fantastic opportunity to join a well-established IT team where you'll play a key role in supporting infrastructure and retail systems across a wide geographic footprint. Key Responsibilities: Provide 1st and 2nd line support, managing service desk tickets and delivering both on-site and remote assistance. Support Windows Server environments () in physical and virtualised setups. Troubleshoot and maintain hardware and software across multiple sites, including printers, tablets, smartphones, and peripheral devices. Maintain and support EPOS, eCommerce, Sage, and CCTV systems in retail environments Support company applications including Microsoft 365, ERP systems, and telephony platforms. Carry out user administration for Office 365. What We're Looking For: Experience in an IT Support or End User Support role in a fast-paced environment. Hands-on knowledge of Windows Server () in both on-premise and virtual environments such as Azure or VMware. Familiarity with supporting Windows 10/11 devices. Working knowledge of Active Directory, Group Policy, and user/group management. An understanding of LAN/WAN networking and troubleshooting. What's on Offer: Salary up to £35,000 Monday to Friday, 8:00am - 4:30pm Office-based role in Belfast A varied and hands-on role with regular travel across UK and Ireland To speak in absolute confidence about this opportunity, please contact Luke Graham , IT Recruitment Consultant at MCS Group, on , or click the Apply button below. If this position isn't quite right, we're working on a range of IT roles that might be.
Jul 04, 2025
Full time
MCS Group is delighted to be working with a leading retail organisation based in Belfast, a major player in their market, as they look to recruit an IT Support Engineer to strengthen their on-site and remote support function across the UK and Ireland. This is a fantastic opportunity to join a well-established IT team where you'll play a key role in supporting infrastructure and retail systems across a wide geographic footprint. Key Responsibilities: Provide 1st and 2nd line support, managing service desk tickets and delivering both on-site and remote assistance. Support Windows Server environments () in physical and virtualised setups. Troubleshoot and maintain hardware and software across multiple sites, including printers, tablets, smartphones, and peripheral devices. Maintain and support EPOS, eCommerce, Sage, and CCTV systems in retail environments Support company applications including Microsoft 365, ERP systems, and telephony platforms. Carry out user administration for Office 365. What We're Looking For: Experience in an IT Support or End User Support role in a fast-paced environment. Hands-on knowledge of Windows Server () in both on-premise and virtual environments such as Azure or VMware. Familiarity with supporting Windows 10/11 devices. Working knowledge of Active Directory, Group Policy, and user/group management. An understanding of LAN/WAN networking and troubleshooting. What's on Offer: Salary up to £35,000 Monday to Friday, 8:00am - 4:30pm Office-based role in Belfast A varied and hands-on role with regular travel across UK and Ireland To speak in absolute confidence about this opportunity, please contact Luke Graham , IT Recruitment Consultant at MCS Group, on , or click the Apply button below. If this position isn't quite right, we're working on a range of IT roles that might be.
razorblue role: We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Serving as point of contact and mentoring less experiencedteam Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Full UK Driving License Ability to work independantly Strong communication, and relationship-building skills Experience of working in a corporate or MSP technology and environment. Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £29,500per annum depending on skills and knowledge 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus - if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with AXA Health Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. razorblue does not accept unsolicited speculative CVs. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
Jul 04, 2025
Full time
razorblue role: We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Serving as point of contact and mentoring less experiencedteam Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Full UK Driving License Ability to work independantly Strong communication, and relationship-building skills Experience of working in a corporate or MSP technology and environment. Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £29,500per annum depending on skills and knowledge 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus - if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with AXA Health Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. razorblue does not accept unsolicited speculative CVs. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
3rd Line IT Engineer Company benefits and salary : Salary up to £45,000 Career development & opportunities Microsoft qualifications Mentoring opportunities Performance reviews Diverse community Workplace culture Flexible scheduling Flexible working from home Social events Company pension scheme Onsite parking Overtime Use of company vehicles 20 Days Holidays, plus bank holidays + Birthday Company laptop This role is suited for someone seeking a step into an exciting company with great opportunities for progression. You will be responsible for providing efficient remote and onsite installations and support services to clients across the UK. What's involved? Server, PC, laptop, printer, switch, firewall, router, and Wi-Fi installations Engaging with customers to resolve technical issues and implement best practices Project managing server installations and migrations Coordinating between customers and internal teams to ensure customer satisfaction with support cases and installations Providing efficient and friendly remote and onsite technical support within customer SLAs Skill requirements: Strong understanding of configuration and installation of network devices and services (e.g., Switches, Firewalls, VPNs, QoS, VLANs) Experience with Cloud Technologies (Azure, AWS) Strong understanding of Microsoft Exchange / Office 365 Knowledge of subnetting and IP address allocation best practices Experience with hypervisors (HyperV, VMWare) Understanding of Backup technologies Experience in System Administration with Active Directory / Group Policy Support experience in Microsoft Desktop environments Experience providing 2nd/3rd Line IT support, preferably in a helpdesk or MSP setting Excellent communication skills, both written and verbal Ability to work independently and under pressure Self-motivated with good time management Experience in customer-facing roles Ability to perform root cause analysis Technical documentation skills Professional attitude Knowledge of: Microsoft Office 2010+ Windows Server 2016/2019 Active Directory Administration Microsoft Exchange Server Office 365 Desirable skills: Microsoft Certifications 3rd Party Vendor Certifications (e.g., Sonicwall) Experience in MSP environment Apple Mac experience This is a fantastic opportunity for a bright IT Engineer to join a growing team and advance their career. We seek someone who approaches problem-solving logically and takes pride in exceeding customer expectations. Interested? Please get in touch! Job Details: Type: Full-time, Permanent Salary: Dependent on experience Benefits: Company pension Schedule: Monday to Friday Experience: 5 years in IT preferred Remote work: No
Jul 04, 2025
Full time
3rd Line IT Engineer Company benefits and salary : Salary up to £45,000 Career development & opportunities Microsoft qualifications Mentoring opportunities Performance reviews Diverse community Workplace culture Flexible scheduling Flexible working from home Social events Company pension scheme Onsite parking Overtime Use of company vehicles 20 Days Holidays, plus bank holidays + Birthday Company laptop This role is suited for someone seeking a step into an exciting company with great opportunities for progression. You will be responsible for providing efficient remote and onsite installations and support services to clients across the UK. What's involved? Server, PC, laptop, printer, switch, firewall, router, and Wi-Fi installations Engaging with customers to resolve technical issues and implement best practices Project managing server installations and migrations Coordinating between customers and internal teams to ensure customer satisfaction with support cases and installations Providing efficient and friendly remote and onsite technical support within customer SLAs Skill requirements: Strong understanding of configuration and installation of network devices and services (e.g., Switches, Firewalls, VPNs, QoS, VLANs) Experience with Cloud Technologies (Azure, AWS) Strong understanding of Microsoft Exchange / Office 365 Knowledge of subnetting and IP address allocation best practices Experience with hypervisors (HyperV, VMWare) Understanding of Backup technologies Experience in System Administration with Active Directory / Group Policy Support experience in Microsoft Desktop environments Experience providing 2nd/3rd Line IT support, preferably in a helpdesk or MSP setting Excellent communication skills, both written and verbal Ability to work independently and under pressure Self-motivated with good time management Experience in customer-facing roles Ability to perform root cause analysis Technical documentation skills Professional attitude Knowledge of: Microsoft Office 2010+ Windows Server 2016/2019 Active Directory Administration Microsoft Exchange Server Office 365 Desirable skills: Microsoft Certifications 3rd Party Vendor Certifications (e.g., Sonicwall) Experience in MSP environment Apple Mac experience This is a fantastic opportunity for a bright IT Engineer to join a growing team and advance their career. We seek someone who approaches problem-solving logically and takes pride in exceeding customer expectations. Interested? Please get in touch! Job Details: Type: Full-time, Permanent Salary: Dependent on experience Benefits: Company pension Schedule: Monday to Friday Experience: 5 years in IT preferred Remote work: No
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Severn Trent provide a critical national infrastructure to millions of customers in our region 24 hours a day, 365 days a year. Our Technology team are vital to keeping the operation moving, as we deliver and maintain secure and stable IT services which maximises value to our business. We're stacked with incredibly talented and innovative individuals who are always searching for exciting new ways to aid our business colleagues, and ultimately, our customers experience. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. EVERYTHING YOU NEED TO KNOW We have an opportunity for you to join our Colleague Experience team as an IT Network Engineer . In this role, you'll be working across a range of network and network security technologies liaising with multiple areas of the business to support new projects, manage incidents, problems and requests that will ensure the provision of specialist technical support across the network environment. Using an 'always on' mindset, you'll be providing hands on technical support, control, and maintenance to colleagues across the business, ensuring the delivery of service meets availability and usability requirements both now and into the future. Some of your other accountabilities will include: Providing on-site technical support and administration of Network technologies including LAN/WAN, Network Firewalls, Wireless and security solutions. Firewall Administration on one or more of the top firewall vendors (e.g. Checkpoint, Palo Alto or Fortinet). Configuration and support including Routers/ Switches/ Firewalls and AP. Project input including design and implementation, documentation and support. 3rd line support for tickets from either business users or from 1st/2nd line teams operating 24/7. Azure/Cloud networking including new configuration and updating of existing infrastructure. WHAT YOU'LL BRING TO THE ROLE To be successful, it's expected that you'll have experience of maintaining and supporting complex network & network security environments and configurations. You'll join the team with the experience to provide extensive support and delivery within several Technology areas, including: To succeed in this role, it is expected that you will have: Extensive experience in Implementation, Administration and optimisation of leading network firewall products i.e. either Checkpoint, Palo Alto or Fortinet firewalls. Network segmentation, Identity & Network Access Control standards and configuration. Experience of Cisco routing, switching and associated hardware platforms and skills. Wireless experience, preferably Cisco Meraki. Knowledge of Microsoft Azure network environment. Any experience with network and security automation (e.g. Cisco DNA) will be an added advantage. WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
Jul 04, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Severn Trent provide a critical national infrastructure to millions of customers in our region 24 hours a day, 365 days a year. Our Technology team are vital to keeping the operation moving, as we deliver and maintain secure and stable IT services which maximises value to our business. We're stacked with incredibly talented and innovative individuals who are always searching for exciting new ways to aid our business colleagues, and ultimately, our customers experience. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. EVERYTHING YOU NEED TO KNOW We have an opportunity for you to join our Colleague Experience team as an IT Network Engineer . In this role, you'll be working across a range of network and network security technologies liaising with multiple areas of the business to support new projects, manage incidents, problems and requests that will ensure the provision of specialist technical support across the network environment. Using an 'always on' mindset, you'll be providing hands on technical support, control, and maintenance to colleagues across the business, ensuring the delivery of service meets availability and usability requirements both now and into the future. Some of your other accountabilities will include: Providing on-site technical support and administration of Network technologies including LAN/WAN, Network Firewalls, Wireless and security solutions. Firewall Administration on one or more of the top firewall vendors (e.g. Checkpoint, Palo Alto or Fortinet). Configuration and support including Routers/ Switches/ Firewalls and AP. Project input including design and implementation, documentation and support. 3rd line support for tickets from either business users or from 1st/2nd line teams operating 24/7. Azure/Cloud networking including new configuration and updating of existing infrastructure. WHAT YOU'LL BRING TO THE ROLE To be successful, it's expected that you'll have experience of maintaining and supporting complex network & network security environments and configurations. You'll join the team with the experience to provide extensive support and delivery within several Technology areas, including: To succeed in this role, it is expected that you will have: Extensive experience in Implementation, Administration and optimisation of leading network firewall products i.e. either Checkpoint, Palo Alto or Fortinet firewalls. Network segmentation, Identity & Network Access Control standards and configuration. Experience of Cisco routing, switching and associated hardware platforms and skills. Wireless experience, preferably Cisco Meraki. Knowledge of Microsoft Azure network environment. Any experience with network and security automation (e.g. Cisco DNA) will be an added advantage. WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
IT Support Analyst Department: IT Support, Infrastructure & Security Employment Type: Permanent - Full Time Location: Head Office, London Description 5 days a week in office (no hybrid option) We are looking for a talented 1st / 2nd Line IT Support Engineer with experience in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide excellent technical support, troubleshoot desktop issues, and ensure the seamless operation of our IT environment. If you have a passion for technology and a strong background in IT support, we invite you to join our team. What Will You Do? Office 365: Demonstrate working administrative knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Desktop Support: Provide 1st line support for Windows and macOS desktop environments. Install, configure, and maintain desktop hardware and software. Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams. Manage onboarding and offboarding of new starters and leavers including equipment returns. Troubleshooting VC equipment and printers. Networking: Networking knowledge and ability to troubleshoot basic network issues, including connectivity, wifi or cabled network problems. Technical Support: Address 1st line issues, collaborating with support teams and other IT teams for efficient problem resolution. Problem Resolution: Investigate and resolve problems related to Office 365, desktop, and networking issues. Ability to utilize diagnostic tools and log analysis to identify and address underlying problems. Documentation: Facilitate the creation of documentation for troubleshooting procedures, configurations, and resolutions. Facilitate the development and updating of user guides and documentation for IT processes. Collaboration: Ability to work as a member of the Global IT support team Security: Have an understanding of security best practices within a global IT environment. The Perfect Candidate Proven experience as a 1st IT Support Engineer, with hands on experience in Office 365 E5, Windows, macOS, and desktop troubleshooting. Basic understanding of networking protocols and technologies. Excellent problem-solving and communication skills. Basic understanding of Azure AD and On Prem AD What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Jul 04, 2025
Full time
IT Support Analyst Department: IT Support, Infrastructure & Security Employment Type: Permanent - Full Time Location: Head Office, London Description 5 days a week in office (no hybrid option) We are looking for a talented 1st / 2nd Line IT Support Engineer with experience in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide excellent technical support, troubleshoot desktop issues, and ensure the seamless operation of our IT environment. If you have a passion for technology and a strong background in IT support, we invite you to join our team. What Will You Do? Office 365: Demonstrate working administrative knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Desktop Support: Provide 1st line support for Windows and macOS desktop environments. Install, configure, and maintain desktop hardware and software. Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams. Manage onboarding and offboarding of new starters and leavers including equipment returns. Troubleshooting VC equipment and printers. Networking: Networking knowledge and ability to troubleshoot basic network issues, including connectivity, wifi or cabled network problems. Technical Support: Address 1st line issues, collaborating with support teams and other IT teams for efficient problem resolution. Problem Resolution: Investigate and resolve problems related to Office 365, desktop, and networking issues. Ability to utilize diagnostic tools and log analysis to identify and address underlying problems. Documentation: Facilitate the creation of documentation for troubleshooting procedures, configurations, and resolutions. Facilitate the development and updating of user guides and documentation for IT processes. Collaboration: Ability to work as a member of the Global IT support team Security: Have an understanding of security best practices within a global IT environment. The Perfect Candidate Proven experience as a 1st IT Support Engineer, with hands on experience in Office 365 E5, Windows, macOS, and desktop troubleshooting. Basic understanding of networking protocols and technologies. Excellent problem-solving and communication skills. Basic understanding of Azure AD and On Prem AD What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
IT Support Team Lead We are currently recruiting for an IT Support Team lead on a permanent basis for an organisation based in Eastleigh. You'll be joining a well-established and diverse organisation on a hybrid basis. The role You will be experienced across varying levels of IT Support, with the ambition to want to lead and manage a team of junior 1st Line Support staff. You must have experience in an IT Support environment and understanding of best practices. As the IT Support Team lead, you will be supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. You will be managing and supporting those in 1st line positions, so someone with great interpersonal skills and someone with a 'can do' attitude will be successful in this position. Someone fit for this role might have the job title 2nd Line Support Engineer, IT Team Lead, Senior 1st Line Support Engineer. You will have: Experience across an IT Support environmentAmbition to support and lead a team of 1st Line support Understanding of best practices across an IT support service deskExperience of Operating Systems, basic networking, software installation and What you'll get in return: Salary up to £40,500Working hybrid, the office is based in EastleighGenerous pension scheme with contributions up to 10%Life assurance of 5x your annual salary28 days holiday + the opportunity to buy and sell holiday #
Jul 04, 2025
Full time
IT Support Team Lead We are currently recruiting for an IT Support Team lead on a permanent basis for an organisation based in Eastleigh. You'll be joining a well-established and diverse organisation on a hybrid basis. The role You will be experienced across varying levels of IT Support, with the ambition to want to lead and manage a team of junior 1st Line Support staff. You must have experience in an IT Support environment and understanding of best practices. As the IT Support Team lead, you will be supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. You will be managing and supporting those in 1st line positions, so someone with great interpersonal skills and someone with a 'can do' attitude will be successful in this position. Someone fit for this role might have the job title 2nd Line Support Engineer, IT Team Lead, Senior 1st Line Support Engineer. You will have: Experience across an IT Support environmentAmbition to support and lead a team of 1st Line support Understanding of best practices across an IT support service deskExperience of Operating Systems, basic networking, software installation and What you'll get in return: Salary up to £40,500Working hybrid, the office is based in EastleighGenerous pension scheme with contributions up to 10%Life assurance of 5x your annual salary28 days holiday + the opportunity to buy and sell holiday #
We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. You'll be playing a crucial role at an exciting point in our journey. Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support team to help more customers whilst upholding our reputation for friendly and knowledgeable assistance. Responsibilities Your focus will be on helping customers to get the most out of Beacon and keeping them delighted with our product. You'll do this by working with the Head of Customer Success, and the rest of the customer success team, to deeply understand the Beacon product and to support our customers via live chat. This role requires great customer service skills along with the ability to analyse a customer's needs and articulate complex technical solutions in a simple way. You will: Provide world-class support to our customers via online chat (we use Intercom ) Develop a profound understanding of Beacon's capabilities and functionality Solve customer problems when something isn't working for them Provide guidance when customers are looking to expand their use of Beacon within their charity Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage Make recommendations for how to configure Beacon's flexible database to store all of the data charities need and to enable them to do their work efficiently Build long-lasting relationships with Beacon customers and deliver a low churn rate Requirements You'll be comfortable supporting modern web-based technical products as well as having a top-notch customer service track record. Ideal candidates will be able to demonstrate their ability to pick up new things quickly. You'll need: Experience in a customer-facing role Flawless written English Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans A strong interest in the technology sector Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach Ability to deeply understand and explain a technical product While this role could suit a recent graduate, a university education is not a requirement We'd love you to have: Experience in a technical customer support role Experience with CRM or databases Experience with the charity sector Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays 6 week fully paid sabbatical every 5 years Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%) Private health insurance with routine dental & optical cover Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances) Cycle to work scheme Working together As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don't live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs. We passionately believe in doing our part to address the tech sector's diversity problem We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We are actively working to demonstrate our commitment to our values. Recently we completed our Bloody Good Period 's 'Bloody Good Employer' certification and we're currently working towards becoming a certified BCorp . Hiring process Application including CV and either: a cover letter, 2 minute video, or 2 minute voice recording (Closes 22nd June) Phone interview - 20 minutes ( 24th-26th June) Video interview with Head of Customer Success and Senior Support Specialist - 1 hour ( 30th June-3rd July) Final stage session in-person at Beacon's office - 3 hours ( 7th-17th July) Our office is wheelchair accessible We're happy to pay for appropriate travel costs if this would impact your ability to attend in-person If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know.
Jul 03, 2025
Full time
We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. You'll be playing a crucial role at an exciting point in our journey. Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support team to help more customers whilst upholding our reputation for friendly and knowledgeable assistance. Responsibilities Your focus will be on helping customers to get the most out of Beacon and keeping them delighted with our product. You'll do this by working with the Head of Customer Success, and the rest of the customer success team, to deeply understand the Beacon product and to support our customers via live chat. This role requires great customer service skills along with the ability to analyse a customer's needs and articulate complex technical solutions in a simple way. You will: Provide world-class support to our customers via online chat (we use Intercom ) Develop a profound understanding of Beacon's capabilities and functionality Solve customer problems when something isn't working for them Provide guidance when customers are looking to expand their use of Beacon within their charity Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage Make recommendations for how to configure Beacon's flexible database to store all of the data charities need and to enable them to do their work efficiently Build long-lasting relationships with Beacon customers and deliver a low churn rate Requirements You'll be comfortable supporting modern web-based technical products as well as having a top-notch customer service track record. Ideal candidates will be able to demonstrate their ability to pick up new things quickly. You'll need: Experience in a customer-facing role Flawless written English Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans A strong interest in the technology sector Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach Ability to deeply understand and explain a technical product While this role could suit a recent graduate, a university education is not a requirement We'd love you to have: Experience in a technical customer support role Experience with CRM or databases Experience with the charity sector Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays 6 week fully paid sabbatical every 5 years Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%) Private health insurance with routine dental & optical cover Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances) Cycle to work scheme Working together As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don't live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs. We passionately believe in doing our part to address the tech sector's diversity problem We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We are actively working to demonstrate our commitment to our values. Recently we completed our Bloody Good Period 's 'Bloody Good Employer' certification and we're currently working towards becoming a certified BCorp . Hiring process Application including CV and either: a cover letter, 2 minute video, or 2 minute voice recording (Closes 22nd June) Phone interview - 20 minutes ( 24th-26th June) Video interview with Head of Customer Success and Senior Support Specialist - 1 hour ( 30th June-3rd July) Final stage session in-person at Beacon's office - 3 hours ( 7th-17th July) Our office is wheelchair accessible We're happy to pay for appropriate travel costs if this would impact your ability to attend in-person If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know.
