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2nd line application support analyst x 2
2nd Line Technical Support Engineer
Virtuoso IT Limited Kings Hill, Kent
Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. Knowledge of / desire to learn Bicep and DevOps methodologies. In-depth knowledge of Microsoft Cloud Technologies. Excellent communication skills, both written and verbal. Understanding of cyber security concepts and solutions. Knowledge of Azure, Intune, SCCM, Active Directory, Microsoft Teams Phone, MaaS360, is desirable. Have used remote management and monitoring tools. Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP etc.) Be able to create and maintain operational support documentation. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week + On-Call Cover Allowance (on rotation across the team). Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We re also open to hearing about what you would like to learn about so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Jul 02, 2025
Full time
Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. Knowledge of / desire to learn Bicep and DevOps methodologies. In-depth knowledge of Microsoft Cloud Technologies. Excellent communication skills, both written and verbal. Understanding of cyber security concepts and solutions. Knowledge of Azure, Intune, SCCM, Active Directory, Microsoft Teams Phone, MaaS360, is desirable. Have used remote management and monitoring tools. Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP etc.) Be able to create and maintain operational support documentation. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week + On-Call Cover Allowance (on rotation across the team). Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We re also open to hearing about what you would like to learn about so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
In Technology Group
Service Desk Engineer
In Technology Group
Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to 28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients offering cloud services, managed print, telephony, cyber, data and Office 365 applications. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Group Income and Life Insurance Perkbox Personal Development Days Ride to work scheme Exam success rewards Pension contribution Employee Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 02, 2025
Full time
Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to 28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients offering cloud services, managed print, telephony, cyber, data and Office 365 applications. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Group Income and Life Insurance Perkbox Personal Development Days Ride to work scheme Exam success rewards Pension contribution Employee Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Big Red Recruitment Midlands Limited
2nd Line Support Analyst
Big Red Recruitment Midlands Limited
Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no on-call is required. Salary and Benefits: £37,000 to £43,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Jul 02, 2025
Full time
Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no on-call is required. Salary and Benefits: £37,000 to £43,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Randstad Technologies Recruitment
SQL DBA
Randstad Technologies Recruitment Sunderland, Tyne And Wear
Senior SQL Database Administrator Location: Hybrid - Sunderland (with flexible working) Salary: Up to 55,000 + excellent benefits We're working with a respected organisation in Sunderland to recruit a Senior SQL Database Administrator . This is a fantastic opportunity to join an experienced IT team and take a lead role in the ongoing development, optimisation, and resilience of the organisation's database environment. You'll be responsible for maintaining high availability, supporting integrations across platforms, and ensuring the reliability and performance of systems critical to business operations. Key Responsibilities: Configure and manage high availability and disaster recovery solutions including Always On Availability Groups, mirroring, and clustering. Implement and test backup and recovery procedures to safeguard data. Monitor performance metrics and carry out tuning and optimisation as required. Support development and integration efforts across cloud and on-prem environments. Use version control tools (e.g. GitHub, Bitbucket) to manage database scripts and schema changes. Maintain comprehensive technical documentation and system records. Collaborate with software developers, analysts, and other teams to deliver scalable and secure database services. Provide 2nd/3rd line support and investigate root causes of system issues. What We're Looking For: Solid experience in SQL Server database administration. Strong understanding of high availability, backup, and recovery strategies. Proficient in writing and troubleshooting T-SQL. Experience with ETL tools (e.g. SSIS, Azure Data Factory, Informatica, Talend). Familiarity with version control and collaborative working in a support or project setting. Strong communication skills and a methodical, team-focused approach. Desirable (but not essential): Experience with open-source RDBMS (PostgreSQL, MySQL, MongoDB). Familiarity with Redgate tools (SQL Toolbelt, Backup Pro, SQL Monitor). Benefits: Up to 55,000 salary depending on experience 31 days annual leave plus bank holidays, with the option to buy more Flexible and hybrid working, including early Friday finishes Health Cash Plan - cashback on optical, dental, therapies, and more (includes free child cover) Access to private healthcare through the plan Generous pension scheme - up to 10% employer contribution Salary sacrifice scheme for electric vehicles Enhanced parental and family leave Business mileage allowance Life assurance (3x salary) Please note: This role is subject to a basic DBS check, funded by the employer. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 02, 2025
Full time
Senior SQL Database Administrator Location: Hybrid - Sunderland (with flexible working) Salary: Up to 55,000 + excellent benefits We're working with a respected organisation in Sunderland to recruit a Senior SQL Database Administrator . This is a fantastic opportunity to join an experienced IT team and take a lead role in the ongoing development, optimisation, and resilience of the organisation's database environment. You'll be responsible for maintaining high availability, supporting integrations across platforms, and ensuring the reliability and performance of systems critical to business operations. Key Responsibilities: Configure and manage high availability and disaster recovery solutions including Always On Availability Groups, mirroring, and clustering. Implement and test backup and recovery procedures to safeguard data. Monitor performance metrics and carry out tuning and optimisation as required. Support development and integration efforts across cloud and on-prem environments. Use version control tools (e.g. GitHub, Bitbucket) to manage database scripts and schema changes. Maintain comprehensive technical documentation and system records. Collaborate with software developers, analysts, and other teams to deliver scalable and secure database services. Provide 2nd/3rd line support and investigate root causes of system issues. What We're Looking For: Solid experience in SQL Server database administration. Strong understanding of high availability, backup, and recovery strategies. Proficient in writing and troubleshooting T-SQL. Experience with ETL tools (e.g. SSIS, Azure Data Factory, Informatica, Talend). Familiarity with version control and collaborative working in a support or project setting. Strong communication skills and a methodical, team-focused approach. Desirable (but not essential): Experience with open-source RDBMS (PostgreSQL, MySQL, MongoDB). Familiarity with Redgate tools (SQL Toolbelt, Backup Pro, SQL Monitor). Benefits: Up to 55,000 salary depending on experience 31 days annual leave plus bank holidays, with the option to buy more Flexible and hybrid working, including early Friday finishes Health Cash Plan - cashback on optical, dental, therapies, and more (includes free child cover) Access to private healthcare through the plan Generous pension scheme - up to 10% employer contribution Salary sacrifice scheme for electric vehicles Enhanced parental and family leave Business mileage allowance Life assurance (3x salary) Please note: This role is subject to a basic DBS check, funded by the employer. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
NFP People
IT Service Desk Analyst
NFP People Wales, Yorkshire
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Jul 01, 2025
Full time
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
NFP People
IT Service Desk Analyst
NFP People Cardiff, South Glamorgan
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Jul 01, 2025
Full time
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Victim Support
IT Service Desk Analyst
Victim Support City, Cardiff
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Jun 30, 2025
Full time
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408
Clear IT Recruitment Limited Birmingham, Staffordshire
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF For Legal & Financial Recruitment, please visit:
Jun 28, 2025
Full time
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF For Legal & Financial Recruitment, please visit:
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408
Clear IT Recruitment Limited Taunton, Somerset
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF For Legal & Financial Recruitment, please visit:
Jun 28, 2025
Full time
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF For Legal & Financial Recruitment, please visit:
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF For Legal & Financial Recruitment, please visit:
Jun 28, 2025
Full time
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF For Legal & Financial Recruitment, please visit:
Application Support Analyst
Viribus
Application Support Analyst - Hybrid from City of London (2 days in the office / 3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more Overview: A highly successful and scaling financial services firm, is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team. The Application Support Team is a core function within the business, supporting a large variety of activities from their key Start of Day functionality to incident investigation. Daily work could involve CGT, Reconciliation, or trading queries, Finance data questions, or assisting an IFA with accessing the company's internally developed apps (mobile and web). The team are well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed. Responsibilities: Provide 1st and 2nd line technical support of all Application related issues. Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers). Management and delivery of scheduled daily, weekly, monthly and quarter end application tasks. Identification, management and resolution of incidents. Identification, management and root cause elimination of problems. Identification, management and implementation of application or process improvements. Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups. Support start of day processes. Support and monitoring of the Dealing system - end to end from Platform through to Custodian. Understand the business strategy and contribute to the overall goals of the business through software support and development. Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core. Maintain a technical advantage through continual training and personal development. Shifts rota covering support hours from 6am to 6pm. Saturday start of day work on a rota basis. On Call Evening and Weekend rota support for incident handling. Skills & Knowledge: Experienced in carrying out application support of business critical systems Proven knowledge and experience using Microsoft SQL Server and Transact-SQL (T-SQL) Good (intermediate level) working knowledge of the Microsoft Excel, XML messaging and Windows Server / Desktop troubleshooting Good knowledge of industry recognised IT and Support practices and methodologies including ITIL. A basic understanding of investment markets is an advantage Good written and oral communication skills If you are an experienced Application Support Analyst with the listed skills and experience then please apply now to find out more.
Jun 28, 2025
Full time
Application Support Analyst - Hybrid from City of London (2 days in the office / 3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more Overview: A highly successful and scaling financial services firm, is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team. The Application Support Team is a core function within the business, supporting a large variety of activities from their key Start of Day functionality to incident investigation. Daily work could involve CGT, Reconciliation, or trading queries, Finance data questions, or assisting an IFA with accessing the company's internally developed apps (mobile and web). The team are well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed. Responsibilities: Provide 1st and 2nd line technical support of all Application related issues. Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers). Management and delivery of scheduled daily, weekly, monthly and quarter end application tasks. Identification, management and resolution of incidents. Identification, management and root cause elimination of problems. Identification, management and implementation of application or process improvements. Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups. Support start of day processes. Support and monitoring of the Dealing system - end to end from Platform through to Custodian. Understand the business strategy and contribute to the overall goals of the business through software support and development. Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core. Maintain a technical advantage through continual training and personal development. Shifts rota covering support hours from 6am to 6pm. Saturday start of day work on a rota basis. On Call Evening and Weekend rota support for incident handling. Skills & Knowledge: Experienced in carrying out application support of business critical systems Proven knowledge and experience using Microsoft SQL Server and Transact-SQL (T-SQL) Good (intermediate level) working knowledge of the Microsoft Excel, XML messaging and Windows Server / Desktop troubleshooting Good knowledge of industry recognised IT and Support practices and methodologies including ITIL. A basic understanding of investment markets is an advantage Good written and oral communication skills If you are an experienced Application Support Analyst with the listed skills and experience then please apply now to find out more.
Operational Risk Analyst London
Pay.UK Limited
Operational Risk Analyst, Permanent, Hybrid, London The Operational Risk Analyst role is responsible for the identification, assessment, monitoring and mitigation or risks that arise from internal processes, systems, people or external events that can impact/disrupt Pay.UK as an organisation. The analyst will work to ensure the Chief Operating Office (COO) within the First Line maintains robust risk and controls in line with the Enterprise Risk Management Framework. The role-holder will work closely with 1st line teams, 2nd line Risk and 3rd line Internal Audit, not only on the day to day management of operational risk, but to support programmes of work aimed at enhancing Pay.UK systemic risk management capability. Key Accountabilities Promote an operational risk culture and focus across the Directorate (e.g. through the delivery of first line risk training) to ensure risk is always considered and promote a culture of risk transparency. Support the Chief Operating Office with the embedding of systemic risk culture. Engage and build strong relationships with the 1st, 2nd and 3rd Lines of Defence as key internal stakeholders. Work collaboratively with first line teams to review and maintain RCSAs, issues, risk events, risk acceptances and controls. Responsible for the creation of Risk Committee papers and support in the organisation monthly Work collaboratively with first line teams to identify emerging risks that could result in a threat to Pay.UK sustainability, especially any introduction of risk that could result in detriment to users of the payment systems and Pay.UK managed services. Ensure risk management activities remain aligned with the Pay.UK ERMF processes and tools, seeking assurance from 2nd line Risk where needed. Skills, Experience & Qualifications Risk related professional qualification - CISI, ICA, CII, Institute Risk Management or similar professional body Experience of maturing industry good practice Operational Risk Management Frameworks Experience in developing papers for an Executive audience Familiarity with UK regulatory requirements related to risk management and an understanding of operating a risk and control framework in a regulated business Ability to interface with stakeholders effectively to establish relationships and become a trusted advisor Ability to produce reports Independently minded and able to challenge constructively and professionally Demonstrated ability to plan and manage own workload in a challenging environment Background and knowledge of financial services, ideally in payments or banking Knowledge or experience of Financial Services risk management in either a 1st or 2nd line capacity Analytical and critical thinking skills. Problem-solving and decision-making abilities. Advanced communication skills in all forms (written, verbal and listening), and ability to influencing senior stakeholders. Ability to establish trusted relationships to maintain open communication. Attention to detail, with a sharp eye for accuracy, and a focus on quality. Professional and flexible attitude to adopt new approaches and techniques, both personally and for the team. Ability to navigate and build PowerBI reports and dashboards - desirable. At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. About Us Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques - we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013. Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide. Benefits & Additional Information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues upon successful completion of the probationary period. Create a Job Alert Interested in building your career at Pay.UK? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf GDPR Policy Select All of the information collected in the job application form is necessary and relevant to the application and assessment process for the job role you have applied for. We (Pay.uk) will use the information you have provided in order to complete the recruitment process, this includes your curriculum Vitae and any information declared on the pre-screening documents, we will use the information provided by you, by the referees you have noted, and the educational institutions with whom we may undertake to verify your work history and qualifications. Subject to verification of the information you have supplied being accurate and the information successfully passing our pre-screening checks, you will receive a conditional offer of employment. Please note that this Offer of employment is conditional to completing all checks and verification activities required within the recruitment process. Should your application be unsuccessful, all documents and data provided by you as part of this application process will be retained in accordance with legislative requirements and the Pay.uk retention schedule after which time it will be securely deleted Pay.UK will treat all personal information with the utmost confidentiality and in line with current data protection legislation. We will only use the information provided by you for the purpose of recruitment. For any questions in relation to the use of personal data please contact Are you currently on a visa or require sponsorship? Select What is your salary expectations? How long is your notice period? Have you been previously employed by BDO over the last two years? Select Pay.UK is committed to making our recruitment practices barrier-free and as accessible as possible, we are therefore happy to make adjustments or changes. Please let us know below If you would like us to do anything differently during the application, interview, or assessment process, or if you would like information in an alternative format. Pay.UK Demographic Questions We're committed to making Pay.UK a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our people mission: "We are powered by our people. We respect and enable everyone to thrive and feel valued to make a significant difference to the UK economy." Please Note: We continually measure our efforts to ensure we're on track, and that's where you can help. This section is completely anonymous so your answers CANNOT be linked to you individually. They also do not have any impact on the hiring decisions we make. Which gender do you identify as? Select Is your gender identity the same as the sex you were assigned at birth? Select What race/ethnicity do you identify as? Select Which of the following best describes your sexual orientation? Select How old are you? Select What is your highest level of education? Select Do you consider yourself disabled (i.e. have a condition that impacts your day to day life for more than 12 months)? Select Do you consider yourself to be neurodiverse (i.e. dyslexia/ADHD/etc)? Select
Jun 27, 2025
Full time
Operational Risk Analyst, Permanent, Hybrid, London The Operational Risk Analyst role is responsible for the identification, assessment, monitoring and mitigation or risks that arise from internal processes, systems, people or external events that can impact/disrupt Pay.UK as an organisation. The analyst will work to ensure the Chief Operating Office (COO) within the First Line maintains robust risk and controls in line with the Enterprise Risk Management Framework. The role-holder will work closely with 1st line teams, 2nd line Risk and 3rd line Internal Audit, not only on the day to day management of operational risk, but to support programmes of work aimed at enhancing Pay.UK systemic risk management capability. Key Accountabilities Promote an operational risk culture and focus across the Directorate (e.g. through the delivery of first line risk training) to ensure risk is always considered and promote a culture of risk transparency. Support the Chief Operating Office with the embedding of systemic risk culture. Engage and build strong relationships with the 1st, 2nd and 3rd Lines of Defence as key internal stakeholders. Work collaboratively with first line teams to review and maintain RCSAs, issues, risk events, risk acceptances and controls. Responsible for the creation of Risk Committee papers and support in the organisation monthly Work collaboratively with first line teams to identify emerging risks that could result in a threat to Pay.UK sustainability, especially any introduction of risk that could result in detriment to users of the payment systems and Pay.UK managed services. Ensure risk management activities remain aligned with the Pay.UK ERMF processes and tools, seeking assurance from 2nd line Risk where needed. Skills, Experience & Qualifications Risk related professional qualification - CISI, ICA, CII, Institute Risk Management or similar professional body Experience of maturing industry good practice Operational Risk Management Frameworks Experience in developing papers for an Executive audience Familiarity with UK regulatory requirements related to risk management and an understanding of operating a risk and control framework in a regulated business Ability to interface with stakeholders effectively to establish relationships and become a trusted advisor Ability to produce reports Independently minded and able to challenge constructively and professionally Demonstrated ability to plan and manage own workload in a challenging environment Background and knowledge of financial services, ideally in payments or banking Knowledge or experience of Financial Services risk management in either a 1st or 2nd line capacity Analytical and critical thinking skills. Problem-solving and decision-making abilities. Advanced communication skills in all forms (written, verbal and listening), and ability to influencing senior stakeholders. Ability to establish trusted relationships to maintain open communication. Attention to detail, with a sharp eye for accuracy, and a focus on quality. Professional and flexible attitude to adopt new approaches and techniques, both personally and for the team. Ability to navigate and build PowerBI reports and dashboards - desirable. At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. About Us Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques - we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013. Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide. Benefits & Additional Information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues upon successful completion of the probationary period. Create a Job Alert Interested in building your career at Pay.UK? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf GDPR Policy Select All of the information collected in the job application form is necessary and relevant to the application and assessment process for the job role you have applied for. We (Pay.uk) will use the information you have provided in order to complete the recruitment process, this includes your curriculum Vitae and any information declared on the pre-screening documents, we will use the information provided by you, by the referees you have noted, and the educational institutions with whom we may undertake to verify your work history and qualifications. Subject to verification of the information you have supplied being accurate and the information successfully passing our pre-screening checks, you will receive a conditional offer of employment. Please note that this Offer of employment is conditional to completing all checks and verification activities required within the recruitment process. Should your application be unsuccessful, all documents and data provided by you as part of this application process will be retained in accordance with legislative requirements and the Pay.uk retention schedule after which time it will be securely deleted Pay.UK will treat all personal information with the utmost confidentiality and in line with current data protection legislation. We will only use the information provided by you for the purpose of recruitment. For any questions in relation to the use of personal data please contact Are you currently on a visa or require sponsorship? Select What is your salary expectations? How long is your notice period? Have you been previously employed by BDO over the last two years? Select Pay.UK is committed to making our recruitment practices barrier-free and as accessible as possible, we are therefore happy to make adjustments or changes. Please let us know below If you would like us to do anything differently during the application, interview, or assessment process, or if you would like information in an alternative format. Pay.UK Demographic Questions We're committed to making Pay.UK a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our people mission: "We are powered by our people. We respect and enable everyone to thrive and feel valued to make a significant difference to the UK economy." Please Note: We continually measure our efforts to ensure we're on track, and that's where you can help. This section is completely anonymous so your answers CANNOT be linked to you individually. They also do not have any impact on the hiring decisions we make. Which gender do you identify as? Select Is your gender identity the same as the sex you were assigned at birth? Select What race/ethnicity do you identify as? Select Which of the following best describes your sexual orientation? Select How old are you? Select What is your highest level of education? Select Do you consider yourself disabled (i.e. have a condition that impacts your day to day life for more than 12 months)? Select Do you consider yourself to be neurodiverse (i.e. dyslexia/ADHD/etc)? Select
Trainee Desktop Support Analyst
SGS Société Générale de Surveillance SA
Responsibilities Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, we support25 million clientsevery day with more than126,000 staffin65 countries We're looking for a Trainee Desktop Support Analyst to join the dynamic and motivated IT infrastructure teams on a digital transformation journey! About the team: Within the Societe Generale group, GTS (Global Technology Services) consists of several technical streams that are responsible for defining the technical strategy and vision for their respective disciplines. Our vision within GTS is to provide cost-effective, state-of-the-art technology services and support based on real-time infrastructure shared by our respective business lines, requiring compliance with common standards, policies and security. The DWS (Digital Workplace Services) entity oversees workstation (desktop and laptop computers, printing) ecosystem, collaboration tools (telephony, messaging, etc.) and associated services (user support, antivirus, etc.) Its mission is to provide the Group's employees with a fluid, mobile, secure and intuitive digital work environment, with an optimal environmental and social impact. Summary of Key Purposes of the Role: To work in a fast-paced pressurised environment. Providing desktop support to our customers, assisting them with software problems via phone or email. Working to set call SLA's targets: meet & improve processes and look to take a proactive attitude. Supporting approx 2500 users at our Canary Wharf premises Continual liaising with counterparts in other regions and with Peers in the UK. Supporting a range of hardware from laptops and tablets to smartphones and IP phones Responsibilities: To provide technical support for our Digital Workplace services both remotely and in person. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To achieve 70% + of incident closures within one hour To take ownership of user problems and be proactive when dealing with user issues. To manage cases on our service management tool (currently Service Now) Maintain a log of any software or hardware problems detected. To respond to enquiries from clients and help resolve any hardware or software problems. Support users in the use of our Digital Workplace services by providing necessary training and advice. Escalate more complex calls to the relevant level 3 support teams. To update/create knowledge databases with new processes, and fixes Case Management: Ensuring Incidents and Requests are managed following the ITIL framework Regular updates maintained on own cases Notifying users of all progress and status Following IT Security Guidelines Ensure that there is a good flow of information between our clients and the support team & between the 2nd & 3rd line skill teams (Desktop support, Mail, operations & engineering team) Profile required Education (Essential): Educated to a 2.1 degree level Minimum of 5 A-C's including Maths and English Experience (Essential): A minimum of 1 years' Experience in a customer service role A maximum of 1 years' experience in a 1st/2nd line support role Technical (Essential): An understanding of the Windows infrastructure fundamental knowledge: server, network, Active Directory, DNS, DHCP Windows 10 troubleshooting skills Experience with using and troubleshooting the Office 365 suite (Teams, Outlook, One Drive, Excel, Word, Powerpoint) Basic understanding of PC hardware set-up and configuration Other (Essential): Excellent verbal and written communication skills Client/Customer focused Highly motivated and eager to learn Desirable: Market Data applications (eg. Bloomberg, Reuters etc) Why join us People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different. Business insight If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.
Jun 27, 2025
Full time
Responsibilities Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, we support25 million clientsevery day with more than126,000 staffin65 countries We're looking for a Trainee Desktop Support Analyst to join the dynamic and motivated IT infrastructure teams on a digital transformation journey! About the team: Within the Societe Generale group, GTS (Global Technology Services) consists of several technical streams that are responsible for defining the technical strategy and vision for their respective disciplines. Our vision within GTS is to provide cost-effective, state-of-the-art technology services and support based on real-time infrastructure shared by our respective business lines, requiring compliance with common standards, policies and security. The DWS (Digital Workplace Services) entity oversees workstation (desktop and laptop computers, printing) ecosystem, collaboration tools (telephony, messaging, etc.) and associated services (user support, antivirus, etc.) Its mission is to provide the Group's employees with a fluid, mobile, secure and intuitive digital work environment, with an optimal environmental and social impact. Summary of Key Purposes of the Role: To work in a fast-paced pressurised environment. Providing desktop support to our customers, assisting them with software problems via phone or email. Working to set call SLA's targets: meet & improve processes and look to take a proactive attitude. Supporting approx 2500 users at our Canary Wharf premises Continual liaising with counterparts in other regions and with Peers in the UK. Supporting a range of hardware from laptops and tablets to smartphones and IP phones Responsibilities: To provide technical support for our Digital Workplace services both remotely and in person. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To achieve 70% + of incident closures within one hour To take ownership of user problems and be proactive when dealing with user issues. To manage cases on our service management tool (currently Service Now) Maintain a log of any software or hardware problems detected. To respond to enquiries from clients and help resolve any hardware or software problems. Support users in the use of our Digital Workplace services by providing necessary training and advice. Escalate more complex calls to the relevant level 3 support teams. To update/create knowledge databases with new processes, and fixes Case Management: Ensuring Incidents and Requests are managed following the ITIL framework Regular updates maintained on own cases Notifying users of all progress and status Following IT Security Guidelines Ensure that there is a good flow of information between our clients and the support team & between the 2nd & 3rd line skill teams (Desktop support, Mail, operations & engineering team) Profile required Education (Essential): Educated to a 2.1 degree level Minimum of 5 A-C's including Maths and English Experience (Essential): A minimum of 1 years' Experience in a customer service role A maximum of 1 years' experience in a 1st/2nd line support role Technical (Essential): An understanding of the Windows infrastructure fundamental knowledge: server, network, Active Directory, DNS, DHCP Windows 10 troubleshooting skills Experience with using and troubleshooting the Office 365 suite (Teams, Outlook, One Drive, Excel, Word, Powerpoint) Basic understanding of PC hardware set-up and configuration Other (Essential): Excellent verbal and written communication skills Client/Customer focused Highly motivated and eager to learn Desirable: Market Data applications (eg. Bloomberg, Reuters etc) Why join us People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different. Business insight If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.
Lorien
Fixed Income Support Analyst
Lorien
Fixed Income Support Analyst Location: London Contract Type: Contract (Duration to be confirmed) Working Hours: On-site coverage between 07:00-18:00 (rotational shifts); out-of-hours and weekend support expected as needed Overview: Our client, a global financial institution, is seeking a highly skilled and driven Application Production Support Specialist to join their APS F2B Flow team. This global function supports the FX, EQD, Rates, and Credit businesses within Global Markets, with a particular focus on the Fixed Income Rates and Credit trading platforms. This role combines strong technical expertise with business-facing responsibilities, supporting a complex, high-volume trading environment. The successful candidate will be expected to provide both proactive and reactive support, contribute to platform stability, and drive continuous improvement across systems and processes. Key Responsibilities: Provide expert-level support for Rates and Credit trading platforms, ensuring stability, performance, and availability. Act as a functional expert and technical liaison between trading, sales, development, and infrastructure teams. Manage production environments, including incident resolution, release deployment, capacity planning, and platform maintenance. Support business, regulatory, and security-driven IT projects across global entities. Troubleshoot and resolve issues across a complex stack involving pricing, messaging, position management, and regulatory exports. Participate in early shift rotations and provide 2nd line out-of-hours support as required. Essential Technical Skills: ION MarketView - strong hands-on experience required Operating Systems: Windows & UNIX Networking & Firewalls - solid understanding Databases: SQL / Oracle ECN Connectivity Preferred Technical Skills: Tibco, RV Bladelogic ITRS Geneos Reuters, Tradeweb, Bloomberg Dynatrace Ansible Candidate Profile: High-calibre graduate with a strong academic background. Extensive experience supporting electronic trading systems in a fast-paced environment. Analytical thinker with the ability to solve complex problems under pressure. Strong initiative, able to work independently and as part of a global team. Excellent time management and prioritisation skills. Proactive, innovative, and committed to continuous improvement. Flexible with working hours and able to adapt to changing priorities. If the above aligns with your skills please submit your CV.
Jun 27, 2025
Full time
Fixed Income Support Analyst Location: London Contract Type: Contract (Duration to be confirmed) Working Hours: On-site coverage between 07:00-18:00 (rotational shifts); out-of-hours and weekend support expected as needed Overview: Our client, a global financial institution, is seeking a highly skilled and driven Application Production Support Specialist to join their APS F2B Flow team. This global function supports the FX, EQD, Rates, and Credit businesses within Global Markets, with a particular focus on the Fixed Income Rates and Credit trading platforms. This role combines strong technical expertise with business-facing responsibilities, supporting a complex, high-volume trading environment. The successful candidate will be expected to provide both proactive and reactive support, contribute to platform stability, and drive continuous improvement across systems and processes. Key Responsibilities: Provide expert-level support for Rates and Credit trading platforms, ensuring stability, performance, and availability. Act as a functional expert and technical liaison between trading, sales, development, and infrastructure teams. Manage production environments, including incident resolution, release deployment, capacity planning, and platform maintenance. Support business, regulatory, and security-driven IT projects across global entities. Troubleshoot and resolve issues across a complex stack involving pricing, messaging, position management, and regulatory exports. Participate in early shift rotations and provide 2nd line out-of-hours support as required. Essential Technical Skills: ION MarketView - strong hands-on experience required Operating Systems: Windows & UNIX Networking & Firewalls - solid understanding Databases: SQL / Oracle ECN Connectivity Preferred Technical Skills: Tibco, RV Bladelogic ITRS Geneos Reuters, Tradeweb, Bloomberg Dynatrace Ansible Candidate Profile: High-calibre graduate with a strong academic background. Extensive experience supporting electronic trading systems in a fast-paced environment. Analytical thinker with the ability to solve complex problems under pressure. Strong initiative, able to work independently and as part of a global team. Excellent time management and prioritisation skills. Proactive, innovative, and committed to continuous improvement. Flexible with working hours and able to adapt to changing priorities. If the above aligns with your skills please submit your CV.
Service Desk Analyst (2nd Line)
FluidOne Chorley, Lancashire
Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne's toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne's dual-structured approach ensures all customers-from growing SMBs to large, complex enterprises-benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in a timely manner in line with the client's support contracts. Responsibilities: You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and application issues by phone, email or in person Walking clients through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall outside of your remit - then escalate these appropriately to the relevant team Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others At times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours. Requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice Proven experience in an IT Support Role and Team Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Discount platform FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Ride2Work scheme Department incentives Volunteer day scheme
Jun 26, 2025
Full time
Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne's toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne's dual-structured approach ensures all customers-from growing SMBs to large, complex enterprises-benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in a timely manner in line with the client's support contracts. Responsibilities: You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and application issues by phone, email or in person Walking clients through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall outside of your remit - then escalate these appropriately to the relevant team Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others At times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours. Requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice Proven experience in an IT Support Role and Team Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Discount platform FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Ride2Work scheme Department incentives Volunteer day scheme
1 Tech Staffing Ltd
Application Support Analyst
1 Tech Staffing Ltd
Web Application Support Analyst £35,000 DOE Remote We re looking for a proactive and detail-oriented Web Application Support Analyst to join our clients Digital team. In this role, you ll provide technical and functional support for their web platforms, primarily focused on Adobe Experience Manager (AEM) and Google Search Console. You ll play a key part in ensuring the stability, performance, and continuous improvement of customers digital experience. Key Responsibilities Provide 1st and 2nd line support for web applications, with a focus on AEM-based websites. Troubleshoot issues related to content publishing, page rendering, site performance, and metadata in AEM. Monitor and report on site performance and search indexing via Google Search Console. Collaborate with developers, content editors, QA, and DevOps teams to resolve technical issues. Manage and track incidents and service requests, ensuring timely resolution and stakeholder communication. Support content deployment cycles and website releases. Document common issues and solutions, contributing to a growing knowledge base. Help ensure SEO best practices are implemented and maintained across the site. What We re Looking For Proven experience in a web application support or digital operations role. Hands-on experience with Adobe Experience Manager (AEM) or similar CMS platforms. Working knowledge of Google Search Console and basic SEO troubleshooting. Understanding of HTML, CSS, and web technologies. Strong problem-solving and analytical skills. Excellent communication skills able to translate technical details into simple terms for non-technical users. Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL frameworks is a plus. Nice to Have Familiarity with web analytics tools (e.g. Google Analytics, Adobe Analytics). Understanding of accessibility and web performance standards. Experience working in Agile environments. Why Join? Be part of a dynamic digital team driving real impact. Work with leading technologies in the web and content management space. Access professional development and learning opportunities. Enjoy a supportive, collaborative environment where your voice is heard.
Jun 16, 2025
Full time
Web Application Support Analyst £35,000 DOE Remote We re looking for a proactive and detail-oriented Web Application Support Analyst to join our clients Digital team. In this role, you ll provide technical and functional support for their web platforms, primarily focused on Adobe Experience Manager (AEM) and Google Search Console. You ll play a key part in ensuring the stability, performance, and continuous improvement of customers digital experience. Key Responsibilities Provide 1st and 2nd line support for web applications, with a focus on AEM-based websites. Troubleshoot issues related to content publishing, page rendering, site performance, and metadata in AEM. Monitor and report on site performance and search indexing via Google Search Console. Collaborate with developers, content editors, QA, and DevOps teams to resolve technical issues. Manage and track incidents and service requests, ensuring timely resolution and stakeholder communication. Support content deployment cycles and website releases. Document common issues and solutions, contributing to a growing knowledge base. Help ensure SEO best practices are implemented and maintained across the site. What We re Looking For Proven experience in a web application support or digital operations role. Hands-on experience with Adobe Experience Manager (AEM) or similar CMS platforms. Working knowledge of Google Search Console and basic SEO troubleshooting. Understanding of HTML, CSS, and web technologies. Strong problem-solving and analytical skills. Excellent communication skills able to translate technical details into simple terms for non-technical users. Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL frameworks is a plus. Nice to Have Familiarity with web analytics tools (e.g. Google Analytics, Adobe Analytics). Understanding of accessibility and web performance standards. Experience working in Agile environments. Why Join? Be part of a dynamic digital team driving real impact. Work with leading technologies in the web and content management space. Access professional development and learning opportunities. Enjoy a supportive, collaborative environment where your voice is heard.
Gregory Distribution
IT Service Desk Analyst
Gregory Distribution Stoneyford, Devon
IT Service Desk/ Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk / Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate where necessary. Collaboration: Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support. On-Call Support: Participate in the out-of-hours support rota as required. Travel: Occasionally travel to other Gregory Group locations to support incidents or project delivery. Required Experience: IT Support Experience: Minimum of 2 years' experience in a similar role Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution Ltd? Competitive Salary : 26,000pa - 31,000pa (Including on call pay), Depending on experience! Hours: 07:30-18:00, with rotating early and late shifts covering a working day Monday to Friday (Including 4 days per week based in Cullompton) Training: Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme , Retail discounts with Hapi , Retail Trust Wellbeing Support , and more. Career Growth : Explore opportunities for professional development within our expanding business. Company Benefits : Excellent holiday allowance. Life assurance, pension, and sickness scheme . Extras : Christmas Savings Club , Black Circle Tyre Discount , Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program. Team Environment: Be part of a strong culture of teamwork and collaboration. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient application Eligibility : Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us : For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies : We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. Subject to terms and conditions.
Jun 16, 2025
Full time
IT Service Desk/ Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk / Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate where necessary. Collaboration: Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support. On-Call Support: Participate in the out-of-hours support rota as required. Travel: Occasionally travel to other Gregory Group locations to support incidents or project delivery. Required Experience: IT Support Experience: Minimum of 2 years' experience in a similar role Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution Ltd? Competitive Salary : 26,000pa - 31,000pa (Including on call pay), Depending on experience! Hours: 07:30-18:00, with rotating early and late shifts covering a working day Monday to Friday (Including 4 days per week based in Cullompton) Training: Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme , Retail discounts with Hapi , Retail Trust Wellbeing Support , and more. Career Growth : Explore opportunities for professional development within our expanding business. Company Benefits : Excellent holiday allowance. Life assurance, pension, and sickness scheme . Extras : Christmas Savings Club , Black Circle Tyre Discount , Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program. Team Environment: Be part of a strong culture of teamwork and collaboration. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient application Eligibility : Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us : For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies : We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. Subject to terms and conditions.
Mobilus Limited
Technical Support Analyst
Mobilus Limited Chalfont St. Peter, Buckinghamshire
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
Jun 10, 2025
Full time
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
Huntress - Maidstone
IT Technician role
Huntress - Maidstone Maidstone, Kent
IT Technician 45,000 Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues Contributing to the internal knowledge base to enhance first-line fault resolution Supporting internal users and ensuring smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership and see issues through to resolution Minimum A-level education or equivalent Desirable (but not essential): CompTIA A+ or similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jun 10, 2025
Full time
IT Technician 45,000 Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues Contributing to the internal knowledge base to enhance first-line fault resolution Supporting internal users and ensuring smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership and see issues through to resolution Minimum A-level education or equivalent Desirable (but not essential): CompTIA A+ or similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Senior Practice Assistant
Baker & McKenzie Rechtsanwaltsgesellschaft mbH
To demonstrate secretarial and administrative competencies to the highest level. You will provide first class administrative support and secretarial service to a number of fee-earners (Partners/Senior Associates) as assigned. Main responsibilities Client intake (e.g. AML, engagement letters) and expert Billing support at all levels (e.g. WIP review, sending final invoices, collections management, accruals etc) Support client activities and requirements in a proactive manner (first contact, resolve basic queries) Navigate Service Now for various tasks including document services (typing, formatting), resolution of IT related issues, access to basic financial reporting metrics (SAP) Strategic Liaison with E2E services ensuring full utilization and coordination of services at all times, reviewing materials as needed before sharing with attorneys Document preparation for urgent jobs which are not suitable to be sent to Document Services Proactive complex diary management, call handling and meeting organization for external meetings (utilises GAS for internal meetings). Acts as a gatekeeper. Manage in-box and assist with email filing into iManage. As well as supporting on hard copy filing Provides administrative support at meetings, capturing outputs and following up as needed. May be assigned specific tasks/objectives for action as outputs of meeting Proactively manages and coordinates all aspects of tasks assigned (e.g. meetings, events, travel, etc.) Collates and provides feedback with solution orientated mind-set Undertakes support of local practice group tasks and requirements About the team Function Our Operations function supports and manages the day-to-day operations of the Firm, providing expert and in-market support regarding office management, office services and facilities, real estate management, risk management, and secretarial and administrative services. You will report to:Secretarial Services Leader Your direct reports, if any: None Key relationships:Fee earners and business professionals within assigned practice area, finance, AML/NBI, DCS, GAS, Secretarial Services Function About the candidate Technical skills, qualifications and experience Extensive experience working in a legal sector or other professional services environment Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience within a number of different practice and functional areas 'Can-do' attitude, demonstrates proactivity and takes the initiative Consistently demonstrates secretarial competencies to the highest level in all areas Ability to manage complex diary and calendar management activities Exhibits passion in collaborating with internal clients and stakeholders Strong technical skills, including proficient in all software packages (Word, Excel, Outlook, PowerPoint, Access, Teams) Excellent communications skills, both written and verbal High level organizational skills Understanding of the importance of Client Service Identifies and proactively develops knowledge and skill gaps Ability to handle complex activities and are solution orientated Leads by example (role model) Exercises independent judgement - Ability to escalate issues effectively These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with discretion Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. The strength of the firm and our culture is evidenced by a number of recent awards, including: Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1st The Times Top 100 Graduate Employers : currently ranked 52nd Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border. For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals. Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020. Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, . Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion. Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index. Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation. Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021 Winner of the Gender Diversity International Firm, Talent Management International Firm, and Work-Life Balance International Firm awards in the Euromoney Women in Business Law Asia Awards 2021 Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Charlotte Reynolds, Recruitment Manager, on Please review our Applicant Privacy Notice here NO AGENCIES PLEASE Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly. Commitment to Inclusion, Diversity & Equity As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people. Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals . click apply for full job details
Jun 10, 2025
Full time
To demonstrate secretarial and administrative competencies to the highest level. You will provide first class administrative support and secretarial service to a number of fee-earners (Partners/Senior Associates) as assigned. Main responsibilities Client intake (e.g. AML, engagement letters) and expert Billing support at all levels (e.g. WIP review, sending final invoices, collections management, accruals etc) Support client activities and requirements in a proactive manner (first contact, resolve basic queries) Navigate Service Now for various tasks including document services (typing, formatting), resolution of IT related issues, access to basic financial reporting metrics (SAP) Strategic Liaison with E2E services ensuring full utilization and coordination of services at all times, reviewing materials as needed before sharing with attorneys Document preparation for urgent jobs which are not suitable to be sent to Document Services Proactive complex diary management, call handling and meeting organization for external meetings (utilises GAS for internal meetings). Acts as a gatekeeper. Manage in-box and assist with email filing into iManage. As well as supporting on hard copy filing Provides administrative support at meetings, capturing outputs and following up as needed. May be assigned specific tasks/objectives for action as outputs of meeting Proactively manages and coordinates all aspects of tasks assigned (e.g. meetings, events, travel, etc.) Collates and provides feedback with solution orientated mind-set Undertakes support of local practice group tasks and requirements About the team Function Our Operations function supports and manages the day-to-day operations of the Firm, providing expert and in-market support regarding office management, office services and facilities, real estate management, risk management, and secretarial and administrative services. You will report to:Secretarial Services Leader Your direct reports, if any: None Key relationships:Fee earners and business professionals within assigned practice area, finance, AML/NBI, DCS, GAS, Secretarial Services Function About the candidate Technical skills, qualifications and experience Extensive experience working in a legal sector or other professional services environment Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience within a number of different practice and functional areas 'Can-do' attitude, demonstrates proactivity and takes the initiative Consistently demonstrates secretarial competencies to the highest level in all areas Ability to manage complex diary and calendar management activities Exhibits passion in collaborating with internal clients and stakeholders Strong technical skills, including proficient in all software packages (Word, Excel, Outlook, PowerPoint, Access, Teams) Excellent communications skills, both written and verbal High level organizational skills Understanding of the importance of Client Service Identifies and proactively develops knowledge and skill gaps Ability to handle complex activities and are solution orientated Leads by example (role model) Exercises independent judgement - Ability to escalate issues effectively These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with discretion Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. The strength of the firm and our culture is evidenced by a number of recent awards, including: Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1st The Times Top 100 Graduate Employers : currently ranked 52nd Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border. For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals. Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020. Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, . Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion. Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index. Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation. Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021 Winner of the Gender Diversity International Firm, Talent Management International Firm, and Work-Life Balance International Firm awards in the Euromoney Women in Business Law Asia Awards 2021 Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Charlotte Reynolds, Recruitment Manager, on Please review our Applicant Privacy Notice here NO AGENCIES PLEASE Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly. Commitment to Inclusion, Diversity & Equity As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people. Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals . click apply for full job details

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