This team support a base of 1500 + users across 3 sites and provide support of desktop(including MS Windows, Citrix Receiver, MS Office, line-of-business and limited scope applications), and desk-side (including laptops and peripherals such as video cameras and auxiliary devices such as telephone handsets and headsets,and mobile phones) environments This is a team of 20 including Desktop Dupport Analysts, Team coordinators and Team leaders made up of both perm and contract resource Day to day responsibilities Managing the team's resourcing, ensuring appropriate on-site coverage for all manned sites, and ensuring appropriate support is provided to the region's offices both on normal business days and UK holidays. Managing the regular delivery of training sessions to the user community, including the creation of relevant training materials, scheduling, notification, delivery and reporting. Managing the day-to-day operation of the desktop support teams; mentoring and developing staff members and reviewing and appraising their performance. Managing the day-to-day relationships with vendors and suppliers and managing them against their contractual obligations. Managing the groups' use of the organisation's fault reporting system, ensuring: faults reported via the system are monitored, managed,progressed and where necessary, escalated. Faults reported via the system are updated with enough narrativeto provide a complete history of activity leading to their conclusion, and that the resolution of tickets is documented and socialised where appropriate, including, but not restricted to, updating knowledge database articles and running intra-group training sessions. Managing and developing collaborative relationships with and providing an escalation point to the EMEA region's IT groups and the region's business groups. Managing the coordination, and support (planning, documenting, implementing and verifying) of large-scale movement of desk-side equipment between desk positions, working in conjunction with building services and 3rd level resolver groups where appropriate. Ensuring the health and availability of the services and systems installed at the organisation's business continuity sites. Ensuring all equipment purchases adhere to the organisation's policies and procedures, both from a procurement (obtaining quotes, raising POs, placing orders and authorising payments) and asset management perspective. Supporting and contributing to the wider systems teams' projects as required and where reasonable. Support and contribute 2nd Line Help Desk Support, Project Leader for the wider systems teams' projects as required. Support internal/external audits that are related to Help Desk Support team. Required Experience 5 years + experience Managing a team of 15 or more desktop support staff within the investment banking sector Extensive experience of staff management. Experience of project management and budgeting Understanding of IT systems in front, back and middle offices. Understanding of the regulations and the compliance relating to the financial sector. Understanding of Business continuity planning, Project implementation and Budget planning. ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Sep 24, 2020
Full time
This team support a base of 1500 + users across 3 sites and provide support of desktop(including MS Windows, Citrix Receiver, MS Office, line-of-business and limited scope applications), and desk-side (including laptops and peripherals such as video cameras and auxiliary devices such as telephone handsets and headsets,and mobile phones) environments This is a team of 20 including Desktop Dupport Analysts, Team coordinators and Team leaders made up of both perm and contract resource Day to day responsibilities Managing the team's resourcing, ensuring appropriate on-site coverage for all manned sites, and ensuring appropriate support is provided to the region's offices both on normal business days and UK holidays. Managing the regular delivery of training sessions to the user community, including the creation of relevant training materials, scheduling, notification, delivery and reporting. Managing the day-to-day operation of the desktop support teams; mentoring and developing staff members and reviewing and appraising their performance. Managing the day-to-day relationships with vendors and suppliers and managing them against their contractual obligations. Managing the groups' use of the organisation's fault reporting system, ensuring: faults reported via the system are monitored, managed,progressed and where necessary, escalated. Faults reported via the system are updated with enough narrativeto provide a complete history of activity leading to their conclusion, and that the resolution of tickets is documented and socialised where appropriate, including, but not restricted to, updating knowledge database articles and running intra-group training sessions. Managing and developing collaborative relationships with and providing an escalation point to the EMEA region's IT groups and the region's business groups. Managing the coordination, and support (planning, documenting, implementing and verifying) of large-scale movement of desk-side equipment between desk positions, working in conjunction with building services and 3rd level resolver groups where appropriate. Ensuring the health and availability of the services and systems installed at the organisation's business continuity sites. Ensuring all equipment purchases adhere to the organisation's policies and procedures, both from a procurement (obtaining quotes, raising POs, placing orders and authorising payments) and asset management perspective. Supporting and contributing to the wider systems teams' projects as required and where reasonable. Support and contribute 2nd Line Help Desk Support, Project Leader for the wider systems teams' projects as required. Support internal/external audits that are related to Help Desk Support team. Required Experience 5 years + experience Managing a team of 15 or more desktop support staff within the investment banking sector Extensive experience of staff management. Experience of project management and budgeting Understanding of IT systems in front, back and middle offices. Understanding of the regulations and the compliance relating to the financial sector. Understanding of Business continuity planning, Project implementation and Budget planning. ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.
IS Business Analyst Apprenticeship (Process Redesign) Are you an enthusiastic individual with an analytical mindset? Looking to earn while you learn and gain valuable experience in working on a digital transformation project? If so, read on. Who will I be working for? GK Apprenticeships are recruiting on behalf of Sedgemoor District Council. The Council is currently undergoing a large-scale digital transformation that will impact all aspects of their organisation, especially their customer-facing processes. They are looking for an Apprentice IS Business Analyst to join them in Bridgwater on a two year apprenticeship and get involved with the delivery of their transformation programme. What are the benefits? - Starting salary of £10,051 per annum (with salary increases every six months) - Salary of £18,098 in the last six months of your apprenticeship - Complete a Level 4 apprenticeship - Flexible start and finish times (as agreed with your line manager) - Learn from a talented team - The potential to take on a permanent role once you've completed your apprenticeship What will I be doing? As an Apprentice IS Business Analyst, you'll learn how to support the delivery of a digital transformation programme. Assisting a team of Business Analysts, you'll work on process redesign projects across the organisation. You'll learn how to communicate with key stakeholders to assess their requirements, as well as producing and analysing process maps. You will also: - Develop a good understanding of the Council's digital platform - Attend meetings via Microsoft Teams - Take notes and track actions to keep projects on track What do I need? To be considered as an Apprentice IS Business Analyst, you'll need: - At least two A Levels (or equivalent) - Maths and English GCSEs (or equivalent) at grade C/4 or above - A good understanding of IT - Proficiency in Microsoft packages such as Excel, Outlook, SharePoint and Teams - A great eye for detail Other organisations may call this role Apprentice Business Analyst, Trainee Project Co-ordinator, Apprentice Project Assistant, Trainee Project Assistant, or Trainee Business Analyst. This is a full-time role, working 37 hours per week, Monday - Friday, typically 8:30 - 16:30 or similar. The Council offers flexible start and finish times (as agreed with your line manager). The closing date for applications is the 8th September 2020. Interviews are scheduled to be held on the week commencing 22nd September 2020. However, this could change as we are looking for candidates to start as soon as possible. So, if you're looking embark on a rewarding career and become an Apprentice IS Business Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details
Sep 24, 2020
Contractor
IS Business Analyst Apprenticeship (Process Redesign) Are you an enthusiastic individual with an analytical mindset? Looking to earn while you learn and gain valuable experience in working on a digital transformation project? If so, read on. Who will I be working for? GK Apprenticeships are recruiting on behalf of Sedgemoor District Council. The Council is currently undergoing a large-scale digital transformation that will impact all aspects of their organisation, especially their customer-facing processes. They are looking for an Apprentice IS Business Analyst to join them in Bridgwater on a two year apprenticeship and get involved with the delivery of their transformation programme. What are the benefits? - Starting salary of £10,051 per annum (with salary increases every six months) - Salary of £18,098 in the last six months of your apprenticeship - Complete a Level 4 apprenticeship - Flexible start and finish times (as agreed with your line manager) - Learn from a talented team - The potential to take on a permanent role once you've completed your apprenticeship What will I be doing? As an Apprentice IS Business Analyst, you'll learn how to support the delivery of a digital transformation programme. Assisting a team of Business Analysts, you'll work on process redesign projects across the organisation. You'll learn how to communicate with key stakeholders to assess their requirements, as well as producing and analysing process maps. You will also: - Develop a good understanding of the Council's digital platform - Attend meetings via Microsoft Teams - Take notes and track actions to keep projects on track What do I need? To be considered as an Apprentice IS Business Analyst, you'll need: - At least two A Levels (or equivalent) - Maths and English GCSEs (or equivalent) at grade C/4 or above - A good understanding of IT - Proficiency in Microsoft packages such as Excel, Outlook, SharePoint and Teams - A great eye for detail Other organisations may call this role Apprentice Business Analyst, Trainee Project Co-ordinator, Apprentice Project Assistant, Trainee Project Assistant, or Trainee Business Analyst. This is a full-time role, working 37 hours per week, Monday - Friday, typically 8:30 - 16:30 or similar. The Council offers flexible start and finish times (as agreed with your line manager). The closing date for applications is the 8th September 2020. Interviews are scheduled to be held on the week commencing 22nd September 2020. However, this could change as we are looking for candidates to start as soon as possible. So, if you're looking embark on a rewarding career and become an Apprentice IS Business Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details
Weaver Vale Housing Trust has an exciting opportunity for an experienced Analyst/Change Manager on a permanent basis to work with all sections of the Trust, based in the Technology and Business Improvement . You will work 35 hours per week (in line with business needs) and you will receive a highly competitive salary of £37K-£40K (depending on experience). In addition to salary we offer a great working environment, a company pension scheme, 25 - 31 days' leave, childcare subsidy and annual Personal Development and Well Being payment. The Role: To identify performance and potential improvements (often via data analytics) to the Trust across any/all functions (usually) facilitated by significant technology-based change. To participate in ideation activities and lead the embedding of change, engage all stakeholders in the entire change process and deliver on-time and on-budget. As an experienced Business Analyst/Implementation or Project Manager you will have a proven track record of working within different functions of an organisation, undertaking Data Research and Analysis and working with colleagues to implement meaningful change to improve effectiveness, efficiency and improve customer experience. You will need a good knowledge of the data analytical skills, a strong understanding of change/project management and firm grasp of process and application improvement. The Responsibilities include: To understand the operations & functions in key departments within the Trust. To deliver (with colleagues) and take ownership of significant areas of improvement in efficiency & process and to assist in the software development/solution lifecycle. To utilise data analysis tools and techniques (e.g. Power BI, SQL or other proprietary tools), to understand detailed activities and user behaviour. To provide insight from data to challenge existing behaviours, methods and processes. To take responsibility for implementing changes, ensuring uptake and a process of feedback/continuous improvement. To lead & co-ordinate with IT & non-IT colleagues to specify/mapping/test/implement the change leaving the relevant functional staff fully aware and engaged with the change. To engage & clearly communicate with users at all levels, leading a change-based culture and ensuring sufficient resources are allocated and focussed to each development phase. To quickly develop a sufficiently detailed understanding of the purpose of the function/process to lead & implement the change in a constructive and robust manner. To specify, test, document and release software/process changes in partnership with key stakeholders of the relevant function often using Agile Methodologies. To handover the completed solution (at the appropriate phase) to IT Service/Support ensuring sufficient understanding for 1st/2nd line support. To liaise/manage with external (software/solution) providers and inhouse key users to create/improve solutions for WVHT. To have clear ROI cases (where appropriate) and ensure delivery to the targets identified. We are looking for: Degree level (or equivalent) Significant data analysis skills ideally dealing with detailed operational analysis Experience of the Housing Sector is not required but experience of a largescale, operational, service-based organisation would be an advantage (e.g. retail, distribution, building trades etc). Experience of Leading/facilitating 'culture change' to accommodate new ways of working. Advanced experience of Agile/Lean software and project management methodologies Experience of by major technological change with full Software Development Cycle management esp. with inHouse DevOps team Thorough understanding of introducing ITbased process mapping, change & innovation. Familiarity with basic application testing and iterative development If you have the skills and experience to become our Analyst/Change Manager please click ' apply ' today! Closing date: Monday 5th Oct 2020 , 12:00 Noon The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion/belief, disability, gender reassignment or pregnancy/maternity...... click apply for full job details
Sep 23, 2020
Full time
Weaver Vale Housing Trust has an exciting opportunity for an experienced Analyst/Change Manager on a permanent basis to work with all sections of the Trust, based in the Technology and Business Improvement . You will work 35 hours per week (in line with business needs) and you will receive a highly competitive salary of £37K-£40K (depending on experience). In addition to salary we offer a great working environment, a company pension scheme, 25 - 31 days' leave, childcare subsidy and annual Personal Development and Well Being payment. The Role: To identify performance and potential improvements (often via data analytics) to the Trust across any/all functions (usually) facilitated by significant technology-based change. To participate in ideation activities and lead the embedding of change, engage all stakeholders in the entire change process and deliver on-time and on-budget. As an experienced Business Analyst/Implementation or Project Manager you will have a proven track record of working within different functions of an organisation, undertaking Data Research and Analysis and working with colleagues to implement meaningful change to improve effectiveness, efficiency and improve customer experience. You will need a good knowledge of the data analytical skills, a strong understanding of change/project management and firm grasp of process and application improvement. The Responsibilities include: To understand the operations & functions in key departments within the Trust. To deliver (with colleagues) and take ownership of significant areas of improvement in efficiency & process and to assist in the software development/solution lifecycle. To utilise data analysis tools and techniques (e.g. Power BI, SQL or other proprietary tools), to understand detailed activities and user behaviour. To provide insight from data to challenge existing behaviours, methods and processes. To take responsibility for implementing changes, ensuring uptake and a process of feedback/continuous improvement. To lead & co-ordinate with IT & non-IT colleagues to specify/mapping/test/implement the change leaving the relevant functional staff fully aware and engaged with the change. To engage & clearly communicate with users at all levels, leading a change-based culture and ensuring sufficient resources are allocated and focussed to each development phase. To quickly develop a sufficiently detailed understanding of the purpose of the function/process to lead & implement the change in a constructive and robust manner. To specify, test, document and release software/process changes in partnership with key stakeholders of the relevant function often using Agile Methodologies. To handover the completed solution (at the appropriate phase) to IT Service/Support ensuring sufficient understanding for 1st/2nd line support. To liaise/manage with external (software/solution) providers and inhouse key users to create/improve solutions for WVHT. To have clear ROI cases (where appropriate) and ensure delivery to the targets identified. We are looking for: Degree level (or equivalent) Significant data analysis skills ideally dealing with detailed operational analysis Experience of the Housing Sector is not required but experience of a largescale, operational, service-based organisation would be an advantage (e.g. retail, distribution, building trades etc). Experience of Leading/facilitating 'culture change' to accommodate new ways of working. Advanced experience of Agile/Lean software and project management methodologies Experience of by major technological change with full Software Development Cycle management esp. with inHouse DevOps team Thorough understanding of introducing ITbased process mapping, change & innovation. Familiarity with basic application testing and iterative development If you have the skills and experience to become our Analyst/Change Manager please click ' apply ' today! Closing date: Monday 5th Oct 2020 , 12:00 Noon The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion/belief, disability, gender reassignment or pregnancy/maternity...... click apply for full job details
Job Title: Service Desk Engineer Location: Leeds City Centre Salary: Upto £24,000p.a + Benefits Working as a part of a busy technical team who ar emoving towards cloud with huge opportunity to learn and progress Service Desk, Servicedesk, Help desk, Helpdesk, IT Support, Technical Analyst, 1st line, 1st/2nd line Fruition IT are partnering with a growing financial organisation. They are looking for a 1st/2nd Line Support Engineer who will be a part of their busy service desk team. How will you be spending your time? You will be a part of a fast paced IT team and the first point of contact for any IT related issues, you will be responsible for Administration of Active Directory, including group policies, user accounts, mailboxes and permissions and should have a strong knowledge of Microsoft Windows 10, MS Office and Hardware via phone, email and face-to-face. You will also offer customer and basic technical support services to field agents for their applications on mobile, tablets and laptops. It will be expected that you log, prioritise and assign incidents in a timely manner, and escalate if necessary. You will not only investigate queries, but also use and analyse these techniques in order to resolve queries. You will be confident in addressing these queries via various mediums such as face-to-face, over the phone or via email. Key skills and experience required Microsoft environment eg Windows 7, 8 10 Office 2010, XP, Outlook. Active Directory Exchange Online Microsoft Office 2010/Office 365 Basic networking Excellent communication and interpersonal skills. Requires excellent telephone techniques. Used call logging information systems eg Service Now or Remedy Experience providing support to Desktop PCs, Laptops, Servers and Networks plus mobile devices and applications Pelase apply with your CV ASAP, if you have any questions/queries please contact Gurleen Kumar Service Desk, Servicedesk, Help desk, Helpdesk, IT Support, Technical Analyst, 1st line, 1st/2nd line
Sep 23, 2020
Full time
Job Title: Service Desk Engineer Location: Leeds City Centre Salary: Upto £24,000p.a + Benefits Working as a part of a busy technical team who ar emoving towards cloud with huge opportunity to learn and progress Service Desk, Servicedesk, Help desk, Helpdesk, IT Support, Technical Analyst, 1st line, 1st/2nd line Fruition IT are partnering with a growing financial organisation. They are looking for a 1st/2nd Line Support Engineer who will be a part of their busy service desk team. How will you be spending your time? You will be a part of a fast paced IT team and the first point of contact for any IT related issues, you will be responsible for Administration of Active Directory, including group policies, user accounts, mailboxes and permissions and should have a strong knowledge of Microsoft Windows 10, MS Office and Hardware via phone, email and face-to-face. You will also offer customer and basic technical support services to field agents for their applications on mobile, tablets and laptops. It will be expected that you log, prioritise and assign incidents in a timely manner, and escalate if necessary. You will not only investigate queries, but also use and analyse these techniques in order to resolve queries. You will be confident in addressing these queries via various mediums such as face-to-face, over the phone or via email. Key skills and experience required Microsoft environment eg Windows 7, 8 10 Office 2010, XP, Outlook. Active Directory Exchange Online Microsoft Office 2010/Office 365 Basic networking Excellent communication and interpersonal skills. Requires excellent telephone techniques. Used call logging information systems eg Service Now or Remedy Experience providing support to Desktop PCs, Laptops, Servers and Networks plus mobile devices and applications Pelase apply with your CV ASAP, if you have any questions/queries please contact Gurleen Kumar Service Desk, Servicedesk, Help desk, Helpdesk, IT Support, Technical Analyst, 1st line, 1st/2nd line
EXCLUSIVE OPPORTUNITY - 6 month contract + - German Technical Support - Helpdesk - 1st & 2nd Line Support Are you a fluent German speaker with a passion for IT? Do you enjoy problem solving and delivering excellent customer service? I have an exclusive 6 month contract to join an internal Service Desk team supporting their German business division. You will provide 1st & 2nd line technical support on their Windows Desktop & Server estate, Mobile devices, internal applications and systems and network connectivity. I am keen to speak with candidates who Are fluent in German, both verbally and in writing Have excellent customer service focus and are used to supporting large, corporate environments Have strong analytical and problem-shooting skills Are interested and/or have experience of IT systems with experience of one of the following an added bonus Windows Server & Desktop technologies Active Directory MS Exchange Server MS Office, O365 TCP/IP Wifi Mobile Devices Apple / Android / Mac Previous experience of working with automated ticketing systems would also be a bonus Get in touch now for immediate consideration!..... click apply for full job details
Sep 22, 2020
Contractor
EXCLUSIVE OPPORTUNITY - 6 month contract + - German Technical Support - Helpdesk - 1st & 2nd Line Support Are you a fluent German speaker with a passion for IT? Do you enjoy problem solving and delivering excellent customer service? I have an exclusive 6 month contract to join an internal Service Desk team supporting their German business division. You will provide 1st & 2nd line technical support on their Windows Desktop & Server estate, Mobile devices, internal applications and systems and network connectivity. I am keen to speak with candidates who Are fluent in German, both verbally and in writing Have excellent customer service focus and are used to supporting large, corporate environments Have strong analytical and problem-shooting skills Are interested and/or have experience of IT systems with experience of one of the following an added bonus Windows Server & Desktop technologies Active Directory MS Exchange Server MS Office, O365 TCP/IP Wifi Mobile Devices Apple / Android / Mac Previous experience of working with automated ticketing systems would also be a bonus Get in touch now for immediate consideration!..... click apply for full job details
We are looking to recruit those with relevant work experience or recent graduates who wish to take their first steps in an IT career. The opportunity is in the MRI Customer Services team based in the City of London that provides help desk services around our RAM Fixed Asset Accounting software. In depth training on our software will be provided. The Role We are recruiting for the position of Help Desk Analyst who will participate in the day to day duties of the RAM help desk as an analyst, responding to queries from customers who are live users of the software. Assistance will largely be in the form of 1 st line support, e.g. 'How do I?' questions. There will also be a requirement to handle some 2 nd line support, e.g. trouble shooting connectivity issues or the need to identify issues that need to be reported to 3 rd line support. A proportion of this job requires talking to customers on the telephone working in a busy (sometimes high pressure) environment. You should have an excellent telephone manner and must be able to deal with customers in a friendly yet professional manner. MRI can provide a wealth of opportunities and over time career progression may take you down the product development route, or the implementation consultancy route delivering advice to our growing customer list. Responsibilities: To provide assistance and support by handling 1st Line calls. It will be necessary to gather all pertinent information and record this in an accurate fashion. Identify calls that need to be routed to 2nd/3rd Line support or customer training requirements and assign these as necessary. Identify calls that need to be escalated to the Help Desk Team Leader or Manager and ensure that this escalation takes place in a timely manner. Ensure that all work is carried out and recorded in accordance with the Help Desk standards and procedures. This will include ensuring the calls are logged and tracked accurately in Salesforce, the Help Desk tracking system. This will require attention to detail and a methodical approach. Participate in department reviews, looking for process improvement, spotting trends and help to identify communication needs both internally and externally. Keep up to date with the application functionality and deployment methods. Skills & Other Requirements We're looking for recent graduates, or those who are still studying and looking for their first job, who have or expect a good degree result. Those with relevant work experience or experience or experience with the Planet FM or RAM Fixed Asset Accounting software will also be considered. Good problem solving and excellent interpersonal skills providing the ability to interact with Developers, Consultants, IT Managers and Network Administrators are key attributes, as is a passion for customer service. High levels of literacy and numeracy skills are essential On the technical side Good computer skills, knowledge of Microsoft products in a networked environment and SQL Server (including scripting) skills are beneficial for this role. An awareness of mobile devices, for example Apple, Android and Web Portal would be very beneficial. An interest of Windows Server, Citrix, database management, report writing (e.g. SSRS) will be an advantage. MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1400 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer...... click apply for full job details
Sep 22, 2020
Full time
We are looking to recruit those with relevant work experience or recent graduates who wish to take their first steps in an IT career. The opportunity is in the MRI Customer Services team based in the City of London that provides help desk services around our RAM Fixed Asset Accounting software. In depth training on our software will be provided. The Role We are recruiting for the position of Help Desk Analyst who will participate in the day to day duties of the RAM help desk as an analyst, responding to queries from customers who are live users of the software. Assistance will largely be in the form of 1 st line support, e.g. 'How do I?' questions. There will also be a requirement to handle some 2 nd line support, e.g. trouble shooting connectivity issues or the need to identify issues that need to be reported to 3 rd line support. A proportion of this job requires talking to customers on the telephone working in a busy (sometimes high pressure) environment. You should have an excellent telephone manner and must be able to deal with customers in a friendly yet professional manner. MRI can provide a wealth of opportunities and over time career progression may take you down the product development route, or the implementation consultancy route delivering advice to our growing customer list. Responsibilities: To provide assistance and support by handling 1st Line calls. It will be necessary to gather all pertinent information and record this in an accurate fashion. Identify calls that need to be routed to 2nd/3rd Line support or customer training requirements and assign these as necessary. Identify calls that need to be escalated to the Help Desk Team Leader or Manager and ensure that this escalation takes place in a timely manner. Ensure that all work is carried out and recorded in accordance with the Help Desk standards and procedures. This will include ensuring the calls are logged and tracked accurately in Salesforce, the Help Desk tracking system. This will require attention to detail and a methodical approach. Participate in department reviews, looking for process improvement, spotting trends and help to identify communication needs both internally and externally. Keep up to date with the application functionality and deployment methods. Skills & Other Requirements We're looking for recent graduates, or those who are still studying and looking for their first job, who have or expect a good degree result. Those with relevant work experience or experience or experience with the Planet FM or RAM Fixed Asset Accounting software will also be considered. Good problem solving and excellent interpersonal skills providing the ability to interact with Developers, Consultants, IT Managers and Network Administrators are key attributes, as is a passion for customer service. High levels of literacy and numeracy skills are essential On the technical side Good computer skills, knowledge of Microsoft products in a networked environment and SQL Server (including scripting) skills are beneficial for this role. An awareness of mobile devices, for example Apple, Android and Web Portal would be very beneficial. An interest of Windows Server, Citrix, database management, report writing (e.g. SSRS) will be an advantage. MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1400 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer...... click apply for full job details
Systems Analyst Our client is currently looking to recruit a Systems Analyst to develop, implement and continue to support business systems through the analysis, definition, design, configuration, testing and modification of business systems. As a Business Systems team they are focused on continuous improvement and aim to exceed delivery of their objectives to support their central functions and engineering business to grow as much, and as fast, as possible. But it's not just about delivering the tools, you'll also need to be able to clearly explain the benefits as well to other colleagues and share best practice with your peers. They strongly believe that they win or lose as a team, and this is emphasised in the way that they operate, having open and honest conversations to make sure they are always doing the right thing. Systems Analyst Responsibilities: - Through liaising with customers and 3rd parties, investigate and resolve application functionality related issues, ensuring the measures set out in the ICT Service Level Agreement (SLA) are met at all time. - During which, provide assistance and advice to internal business colleagues in the effective use of applications and information technology. - Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. - Manage change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support. - Manage the co-ordination and completion of project work allocated by a project Manager. Ensure progress/issues/delays are communicated effectively with the Project Manager. - Creation and amendment of reports using system inbuilt reporting or external reporting software. - Produce training material and deliver training sessions through use of workshops, webinars, one to ones etc. - Document business process and technical user guides to accurately describe customisation of applications and operating procedures. - Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Systems Analyst Requirements: - Educated to 'A' Level (or equivalent) standard. - Experience of working within an Information Technology function. - Must possess exceptional analytical skills with the ability to interpret information logically. - Has a systematically and creative minded approach to problem solving, being able to demonstrate good judgement while using their own initiative and taking decisions while working alone and equally as part of a team. - Experienced at gathering requirements and has strong negotiating skills. - Experienced at the prioritisation of ticket queues. - Excels at transferring knowledge through user guides or training. - Has basic knowledge of programming code, relational databases, T-SQL and report writing. - Able to keep abreast of new technology and is keen to learn new systems quickly with little guidance. - Exposure to 2nd line support for one or more ERP systems. (desirable - within the construction industry such as COINS) About our client: They are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, they are proud of their history of developing great people through their investment in training. Location: Leeds, West Yorkshire Job type: Full Time, Fixed Term Contract (6 months) Salary: £Competitive Benefits: 25 Days holiday, Personal development programme, Pension with a leading provider, Private healthcare, Discounts, Free on-site parking You may have experience of the following: System Analyst, Systems Analyst, Business Systems Analyst, Business Systems Analysis, Storage Area Network, IT Support Engineer, IT Manager, Senior Network Engineer, Senior Network Analyst, SQL, 2nd Line Support, Senior Infrastructure Engineer, Infrastructure Engineer, etc. Ref: 94394
Sep 21, 2020
Full time
Systems Analyst Our client is currently looking to recruit a Systems Analyst to develop, implement and continue to support business systems through the analysis, definition, design, configuration, testing and modification of business systems. As a Business Systems team they are focused on continuous improvement and aim to exceed delivery of their objectives to support their central functions and engineering business to grow as much, and as fast, as possible. But it's not just about delivering the tools, you'll also need to be able to clearly explain the benefits as well to other colleagues and share best practice with your peers. They strongly believe that they win or lose as a team, and this is emphasised in the way that they operate, having open and honest conversations to make sure they are always doing the right thing. Systems Analyst Responsibilities: - Through liaising with customers and 3rd parties, investigate and resolve application functionality related issues, ensuring the measures set out in the ICT Service Level Agreement (SLA) are met at all time. - During which, provide assistance and advice to internal business colleagues in the effective use of applications and information technology. - Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. - Manage change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support. - Manage the co-ordination and completion of project work allocated by a project Manager. Ensure progress/issues/delays are communicated effectively with the Project Manager. - Creation and amendment of reports using system inbuilt reporting or external reporting software. - Produce training material and deliver training sessions through use of workshops, webinars, one to ones etc. - Document business process and technical user guides to accurately describe customisation of applications and operating procedures. - Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Systems Analyst Requirements: - Educated to 'A' Level (or equivalent) standard. - Experience of working within an Information Technology function. - Must possess exceptional analytical skills with the ability to interpret information logically. - Has a systematically and creative minded approach to problem solving, being able to demonstrate good judgement while using their own initiative and taking decisions while working alone and equally as part of a team. - Experienced at gathering requirements and has strong negotiating skills. - Experienced at the prioritisation of ticket queues. - Excels at transferring knowledge through user guides or training. - Has basic knowledge of programming code, relational databases, T-SQL and report writing. - Able to keep abreast of new technology and is keen to learn new systems quickly with little guidance. - Exposure to 2nd line support for one or more ERP systems. (desirable - within the construction industry such as COINS) About our client: They are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, they are proud of their history of developing great people through their investment in training. Location: Leeds, West Yorkshire Job type: Full Time, Fixed Term Contract (6 months) Salary: £Competitive Benefits: 25 Days holiday, Personal development programme, Pension with a leading provider, Private healthcare, Discounts, Free on-site parking You may have experience of the following: System Analyst, Systems Analyst, Business Systems Analyst, Business Systems Analysis, Storage Area Network, IT Support Engineer, IT Manager, Senior Network Engineer, Senior Network Analyst, SQL, 2nd Line Support, Senior Infrastructure Engineer, Infrastructure Engineer, etc. Ref: 94394
JOB DESCRIPTION Role: 2 nd/3rd Line Support Analyst Reports to: Helpdesk Manager Our client are an established and successful solutions and services provider.We currently looking to add to their existing service desk team.The 2 nd/3rd Line Help Desk Analyst will be responsible for handling 2 nd /some 3 rd level support requests. We are seeking a highly customer focused and career driven individual. Responsibilities: · Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA'S) · 2nd/3rd Line IT Support relating to technical issues involving Microsoft's core business applications and operating systems · Support of disaster recovery solutions ·Network technical support at the network level such as DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security · Remote access solution implementation and support: VPN, Terminal Services, and Citrix · Support of basic server issues prior to escalating to 3rd Line · System documentation maintenance and review · Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages · Ensure that set SLA's are met within the time limit agreed Additional requirements: · Car owner with full UK driving..... click apply for full job details
Sep 19, 2020
Full time
JOB DESCRIPTION Role: 2 nd/3rd Line Support Analyst Reports to: Helpdesk Manager Our client are an established and successful solutions and services provider.We currently looking to add to their existing service desk team.The 2 nd/3rd Line Help Desk Analyst will be responsible for handling 2 nd /some 3 rd level support requests. We are seeking a highly customer focused and career driven individual. Responsibilities: · Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA'S) · 2nd/3rd Line IT Support relating to technical issues involving Microsoft's core business applications and operating systems · Support of disaster recovery solutions ·Network technical support at the network level such as DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security · Remote access solution implementation and support: VPN, Terminal Services, and Citrix · Support of basic server issues prior to escalating to 3rd Line · System documentation maintenance and review · Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages · Ensure that set SLA's are met within the time limit agreed Additional requirements: · Car owner with full UK driving..... click apply for full job details
EXCLUSIVE OPPORTUNITY - 6 month contract + - German Technical Support - Helpdesk - 1st & 2nd Line Support Are you a fluent German speaker with a passion for IT? Do you enjoy problem solving and delivering excellent customer service? I have an exclusive 6 month contract to join an internal Service Desk team supporting their German business division. You will provide 1st & 2nd line technical support on their Windows Desktop & Server estate, Mobile devices, internal applications and systems and network connectivity. I am keen to speak with candidates who Are fluent in German, both verbally and in writing Have excellent customer service focus and are used to supporting large, corporate environments Have strong analytical and problem-shooting skills Are interested and/or have experience of IT systems with experience of one of the following an added bonus Windows Server & Desktop technologies Active Directory MS Exchange Server MS Office, O365 TCP/IP Wifi Mobile Devices Apple/Android/Mac Previous experience of working with automated ticketing systems would also be a bonus Get in touch now for immediate consideration!
Sep 18, 2020
Contractor
EXCLUSIVE OPPORTUNITY - 6 month contract + - German Technical Support - Helpdesk - 1st & 2nd Line Support Are you a fluent German speaker with a passion for IT? Do you enjoy problem solving and delivering excellent customer service? I have an exclusive 6 month contract to join an internal Service Desk team supporting their German business division. You will provide 1st & 2nd line technical support on their Windows Desktop & Server estate, Mobile devices, internal applications and systems and network connectivity. I am keen to speak with candidates who Are fluent in German, both verbally and in writing Have excellent customer service focus and are used to supporting large, corporate environments Have strong analytical and problem-shooting skills Are interested and/or have experience of IT systems with experience of one of the following an added bonus Windows Server & Desktop technologies Active Directory MS Exchange Server MS Office, O365 TCP/IP Wifi Mobile Devices Apple/Android/Mac Previous experience of working with automated ticketing systems would also be a bonus Get in touch now for immediate consideration!
Northgate Technical Support Analyst - 2nd/3rd Line Support, Northgate Are you a Technical Support Analyst? Looking for a new role working with the latest Microsoft technologies? We have a fantastic opportunity for a talented Technical Support Analyst to join a Software Support team, supporting a range of business applications used within Social Housing and Microsoft technologies including Northgate. Working closely with Senior Technical Analysts, you will be trusted to provide 3rd line application support and assist the business with its IT operational needs, Northgate applications and coordination of upgrades in a busy customer focussed environment. In this role you will "own" the Northgate Housing application Support, but you will also be supporting some of either SharePoint, Dynamics CRM, DCRM, iTrent, or TotalMobile. You'll manage these throughout their life cycle, liaising with business stakeholders, vendors and other IT teams to ensure that upgrades are properly planned and implemented. This will include preparation of Requests for Change for CAB, preparing test scripts, managing UAT etc. Job title: Technical Support Analyst (Northgate, Oracle). Location: London with home working.(Remote at present due to Covid-19) Duration: Permanent role. Start date: ASAP. Salary: up to £36864-£40,960 per annum plus pension, flexible working & other benefits. This role will be both challenging and rewarding & the work that you will undertake will be vital to the department; therefore it's paramount that you are technically proficient. You'll investigate and troubleshoot incidents escalated by the service desk and 2nd line support, together with processing complex service requests for users. You'll have substantial experience in Northgate & Oracle applications support in a service orientated environment & a general awareness of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, Active Directory services, & generic applications etc.) with proven expertise for SQL Server technologies; ETL, T-SQL Programming, SSIS, SQL jobs & scheduling. Experience of providing 2nd/3rd line support for Microsoft applications within a Service desk or Application Support environment would be advantageous. You will need to be a good communicator, who can work to tight SLA's and prioritise their own work. You will work with a range of third party suppliers, internal departments and other stakeholders with diverse IT needs and requirements, so we'll expect you to be a strong relationship and rapport builder. You'll be highly motivated, with experience of working in a customer facing role. Their culture of innovation means ideas you have on how to improve service will be welcomed so you'll also enjoy finding new ways of doing things and be comfortable explaining recommendations. If this sounds like you we would love to hear from you. Please call Laura or email (see below) Services advertised are those of an Employment Agency.
Sep 18, 2020
Full time
Northgate Technical Support Analyst - 2nd/3rd Line Support, Northgate Are you a Technical Support Analyst? Looking for a new role working with the latest Microsoft technologies? We have a fantastic opportunity for a talented Technical Support Analyst to join a Software Support team, supporting a range of business applications used within Social Housing and Microsoft technologies including Northgate. Working closely with Senior Technical Analysts, you will be trusted to provide 3rd line application support and assist the business with its IT operational needs, Northgate applications and coordination of upgrades in a busy customer focussed environment. In this role you will "own" the Northgate Housing application Support, but you will also be supporting some of either SharePoint, Dynamics CRM, DCRM, iTrent, or TotalMobile. You'll manage these throughout their life cycle, liaising with business stakeholders, vendors and other IT teams to ensure that upgrades are properly planned and implemented. This will include preparation of Requests for Change for CAB, preparing test scripts, managing UAT etc. Job title: Technical Support Analyst (Northgate, Oracle). Location: London with home working.(Remote at present due to Covid-19) Duration: Permanent role. Start date: ASAP. Salary: up to £36864-£40,960 per annum plus pension, flexible working & other benefits. This role will be both challenging and rewarding & the work that you will undertake will be vital to the department; therefore it's paramount that you are technically proficient. You'll investigate and troubleshoot incidents escalated by the service desk and 2nd line support, together with processing complex service requests for users. You'll have substantial experience in Northgate & Oracle applications support in a service orientated environment & a general awareness of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, Active Directory services, & generic applications etc.) with proven expertise for SQL Server technologies; ETL, T-SQL Programming, SSIS, SQL jobs & scheduling. Experience of providing 2nd/3rd line support for Microsoft applications within a Service desk or Application Support environment would be advantageous. You will need to be a good communicator, who can work to tight SLA's and prioritise their own work. You will work with a range of third party suppliers, internal departments and other stakeholders with diverse IT needs and requirements, so we'll expect you to be a strong relationship and rapport builder. You'll be highly motivated, with experience of working in a customer facing role. Their culture of innovation means ideas you have on how to improve service will be welcomed so you'll also enjoy finding new ways of doing things and be comfortable explaining recommendations. If this sounds like you we would love to hear from you. Please call Laura or email (see below) Services advertised are those of an Employment Agency.
Infrastructure Analyst - Office 365 - £32,000 per annum Spring Technology are currently working in partnership with a leading FTSE 250 client to recruit an experienced Infrastructure Analyst with expertise in Office 365 solutions such as Exchange, Teams, Intune etc. The Role Working within the IT Operations division you will bring expertise in Office 365 providing first class 2nd line ITIL aligned support and participate in projects. The Responsibilities *Form part of a team of technical professionals providing support for new solutions/projects being implemented, along with support and maintenance *Respond to service desk incidents/requests logged by the user base via phone, face to face, email or self-service portal *Manage, meet and maintain service levels and ensure all incidents and requests are dealt with in accordance with the SLA's/KPIs *Undertake on-going vocational & professional training/development opportunities to advance personally. *Research and keep up-to-date with current and emerging technologies. *Work collaboratively with colleagues in the department, division and Operating Companies to assist delivery and support of technical solutions to business requirements. *Participate in on-call rota The Requirements *Second line support of at least three Office 365 products such as Exchange Online, Teams and Intune *Experience in maintaining InTune such as application deployment *Basic Scripting knowledge *Administrating Microsoft Azure Active Directory including AD synchronization (AD connect) *Identity management from multiple AD Sources *Knowledge of Office 365 Security, such as Compliance and Protection (DLP, e-discovery, Encryption, Labels, Sensitivity Policies, Azure etc) *Administrating Office 365 Groups *Knowledge of modern authentication methods and controls Along with a highly competitive salary this opportunity will provide you investment in on-going training and vendor certifications. If you would be interested in finding out more please apply now. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information
Sep 18, 2020
Full time
Infrastructure Analyst - Office 365 - £32,000 per annum Spring Technology are currently working in partnership with a leading FTSE 250 client to recruit an experienced Infrastructure Analyst with expertise in Office 365 solutions such as Exchange, Teams, Intune etc. The Role Working within the IT Operations division you will bring expertise in Office 365 providing first class 2nd line ITIL aligned support and participate in projects. The Responsibilities *Form part of a team of technical professionals providing support for new solutions/projects being implemented, along with support and maintenance *Respond to service desk incidents/requests logged by the user base via phone, face to face, email or self-service portal *Manage, meet and maintain service levels and ensure all incidents and requests are dealt with in accordance with the SLA's/KPIs *Undertake on-going vocational & professional training/development opportunities to advance personally. *Research and keep up-to-date with current and emerging technologies. *Work collaboratively with colleagues in the department, division and Operating Companies to assist delivery and support of technical solutions to business requirements. *Participate in on-call rota The Requirements *Second line support of at least three Office 365 products such as Exchange Online, Teams and Intune *Experience in maintaining InTune such as application deployment *Basic Scripting knowledge *Administrating Microsoft Azure Active Directory including AD synchronization (AD connect) *Identity management from multiple AD Sources *Knowledge of Office 365 Security, such as Compliance and Protection (DLP, e-discovery, Encryption, Labels, Sensitivity Policies, Azure etc) *Administrating Office 365 Groups *Knowledge of modern authentication methods and controls Along with a highly competitive salary this opportunity will provide you investment in on-going training and vendor certifications. If you would be interested in finding out more please apply now. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information
FRENCH SELECTION UK Senior Software Support Specialist / Team leader SAAS, IT Technology, IT Software, Windows, MS SQL, Microsoft Applications, ERP, Software Support, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, Software Support, IT Support Team leader Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus) Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355HD *** Excellent opportunity within a fast growing International IT Software Provider *** *** 80% of your role is a Customer Support, the rest is Team leader responsibility and report to the Management *** VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355HDM Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions (SAAS) and services on European Market Main Duties: We are looking for an experienced Software Support Analyst/Consultant to join a multilingual small Customer Support team and act as a Helpdesk Team Leader. The Role: - To give daily support for the existing clients and help them with daily technical support - To manage IT Help Desk Team (4 people) and evaluate performance also to ensure customer service is timely and accurate on a daily basis. - To provide smooth and efficient customer support on a daily basis (be a hands on manager and actively work with the team and provide daily support for customers) - To give feedback to the internal teams (Sales, Software Engineers, Trainers) - To contribute to improving customer support by actively responding to queries and handling complaints - KPI & SLA management, to report performance weekly and monthly to the management - To develop the team's knowledge - To train new team members and responsible for mentoring The Candidate: - Windows Operating System and Microsoft Applications knowledge is desirable - Experiences in Software Support, ideally MS SQL database or similar ERP software - Experienced in 2nd and 3rd line technical support - Previous experiences as a Senior or a Team leader with IT / Help Desk Support is a strong advantage - Lives at commutable distance by car from Maidenhead and must be a car owner - Experiences in SAAS, ERP or financial software packages support would be strong advantage - Fluent in French or German or Dutch or Swedish would be a strong advantage - Excellent communication and problem solving skills - Able to encourage collaborative working and demonstrate teamwork at the highest level Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus)p to £50,000 p.a. + Excellent Benefits French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details
Sep 08, 2020
Full time
FRENCH SELECTION UK Senior Software Support Specialist / Team leader SAAS, IT Technology, IT Software, Windows, MS SQL, Microsoft Applications, ERP, Software Support, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, Software Support, IT Support Team leader Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus) Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355HD *** Excellent opportunity within a fast growing International IT Software Provider *** *** 80% of your role is a Customer Support, the rest is Team leader responsibility and report to the Management *** VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355HDM Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions (SAAS) and services on European Market Main Duties: We are looking for an experienced Software Support Analyst/Consultant to join a multilingual small Customer Support team and act as a Helpdesk Team Leader. The Role: - To give daily support for the existing clients and help them with daily technical support - To manage IT Help Desk Team (4 people) and evaluate performance also to ensure customer service is timely and accurate on a daily basis. - To provide smooth and efficient customer support on a daily basis (be a hands on manager and actively work with the team and provide daily support for customers) - To give feedback to the internal teams (Sales, Software Engineers, Trainers) - To contribute to improving customer support by actively responding to queries and handling complaints - KPI & SLA management, to report performance weekly and monthly to the management - To develop the team's knowledge - To train new team members and responsible for mentoring The Candidate: - Windows Operating System and Microsoft Applications knowledge is desirable - Experiences in Software Support, ideally MS SQL database or similar ERP software - Experienced in 2nd and 3rd line technical support - Previous experiences as a Senior or a Team leader with IT / Help Desk Support is a strong advantage - Lives at commutable distance by car from Maidenhead and must be a car owner - Experiences in SAAS, ERP or financial software packages support would be strong advantage - Fluent in French or German or Dutch or Swedish would be a strong advantage - Excellent communication and problem solving skills - Able to encourage collaborative working and demonstrate teamwork at the highest level Salary: up to £50,000 p.a. + Excellent Benefits (healthcare, pension, life insurance, bonus)p to £50,000 p.a. + Excellent Benefits French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details
Senior Technical Architecture Analyst Newark, Full time, Permanent £32,253 to £48,379 plus excellent benefits Our Newark based client is seeking a Senior Technical Architecture Analyst to join their busy and growing team on a full time and permanent basis. ROLE AND RESPONSIBILITIES As Senior Technical Architecture Analyst your responsibilities will include, but are not limited to: Supporting and, where necessary, leading up to 10 concurrent technical or application projects within the ICT department Working with the Technical Support Teams and Service Desk to provide timely incident resolution, escalating issues and faults where necessary Providing 2nd and 3rd line support and acting as point of contact/SME for multiple infrastructure and technical systems Lead and assist in the design and delivery of projects to increase the simplicity of the Company's ICT systems and infrastructure while remaining aligned to their specific standards Proactively identify service improvements, working alongside other ICT colleagues to ascertain replacement needs for legacy systems Ensure adherence to department change control processes making sure that all changes to the live environment are delivered in line with the company's quality standards CANDIDATE A successful Senior Technical Architecture Analyst will possess the following skills and experience: Degree educated within a relevant subject or a strong relevant technical background ITIL Foundation Certificate is desirable Prince2 Foundation is desirable 10+ years' experience within an ICT enterprise environment Ability to communicate effectively with both technical and non-technical customers and at all levels Excellent time management skills with the ability to work to tight deadlines in a pressured environment Candidate must be a holder of a clean driving licence and valid passport and be prepared to travel within the UK and globally when required THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency...... click apply for full job details
Sep 02, 2020
Full time
Senior Technical Architecture Analyst Newark, Full time, Permanent £32,253 to £48,379 plus excellent benefits Our Newark based client is seeking a Senior Technical Architecture Analyst to join their busy and growing team on a full time and permanent basis. ROLE AND RESPONSIBILITIES As Senior Technical Architecture Analyst your responsibilities will include, but are not limited to: Supporting and, where necessary, leading up to 10 concurrent technical or application projects within the ICT department Working with the Technical Support Teams and Service Desk to provide timely incident resolution, escalating issues and faults where necessary Providing 2nd and 3rd line support and acting as point of contact/SME for multiple infrastructure and technical systems Lead and assist in the design and delivery of projects to increase the simplicity of the Company's ICT systems and infrastructure while remaining aligned to their specific standards Proactively identify service improvements, working alongside other ICT colleagues to ascertain replacement needs for legacy systems Ensure adherence to department change control processes making sure that all changes to the live environment are delivered in line with the company's quality standards CANDIDATE A successful Senior Technical Architecture Analyst will possess the following skills and experience: Degree educated within a relevant subject or a strong relevant technical background ITIL Foundation Certificate is desirable Prince2 Foundation is desirable 10+ years' experience within an ICT enterprise environment Ability to communicate effectively with both technical and non-technical customers and at all levels Excellent time management skills with the ability to work to tight deadlines in a pressured environment Candidate must be a holder of a clean driving licence and valid passport and be prepared to travel within the UK and globally when required THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency...... click apply for full job details
I am currently recruiting for 8 new Developers for Commerzbank , Long term contracts Paying £700-800 pday , if you are interested, please email me with an updated CV ASAP answering the questions/following information as I won't be able to put you forward without it: Essential: Solid experience of developing multi-threaded / concurrency applications, including code analysis and performance tuning / profiling of real-time, high-volume, low-latency systems Deep understanding of FX and eFX Business and trading practices. Detaid knowledge of the FX Marketplace including MDP, aggregators, Algorithmic Trading etc Capacity to take complex issues and explain them clearly and concisely to a wide audience. Excellent communicator, able to work effectively with senior traders and other developers. Understanding of eTrading generically 5 years minimum experience working with trading systems, at least 3 years Ecommerce FX specific. Understanding of workflows, key controls and related operational risk exposure. Analytical / Logical mindset Detailed knowledge of Core Java and implementations using low latency related design approaches (does not need to be banking) Good Mathematical/CompSci BSc Take ownership, help specify and deliver large scale projects and work under own initiative. Desirable: Knowledge of FX STP Trade processing (Settlement, Fixings, Payment systems etc) Agile Development Practices ( TDD, BDD, Automated Builds, Continuous Integration) / Scrum Methodologies The role Ensure a robust high-performance eFX Distribution Platform that follows best practice in terms of architecture, configuration and capacity planning. Identify areas of improvement and performance tuning to eliminate any bottlenecks Expereince in programming using lock free and no object creation kind of design paradigms Full testing of new versions of software (including Unit, Regression and SI), conducting test plans, analysing results and drawing conclusions with the quant representatives. To work with Financial Engineers, Business representatives and Business Analysts to understand the business needs and design potential solutions. Manage the technical relationship with the external electronic market technology teams and internal development and connectivity teams. Understand and influence components in use at Commerzbank, identify functionality that can be replicated and improved by in-house development. Provide 3rd Line support to existing systems to resolve problems, educate 1st/2nd Line RTB and continually improve the functionality and service levels to the business. Advantage Resourcing is a service driven recruitment consultancy...... click apply for full job details
Aug 31, 2020
Contractor
I am currently recruiting for 8 new Developers for Commerzbank , Long term contracts Paying £700-800 pday , if you are interested, please email me with an updated CV ASAP answering the questions/following information as I won't be able to put you forward without it: Essential: Solid experience of developing multi-threaded / concurrency applications, including code analysis and performance tuning / profiling of real-time, high-volume, low-latency systems Deep understanding of FX and eFX Business and trading practices. Detaid knowledge of the FX Marketplace including MDP, aggregators, Algorithmic Trading etc Capacity to take complex issues and explain them clearly and concisely to a wide audience. Excellent communicator, able to work effectively with senior traders and other developers. Understanding of eTrading generically 5 years minimum experience working with trading systems, at least 3 years Ecommerce FX specific. Understanding of workflows, key controls and related operational risk exposure. Analytical / Logical mindset Detailed knowledge of Core Java and implementations using low latency related design approaches (does not need to be banking) Good Mathematical/CompSci BSc Take ownership, help specify and deliver large scale projects and work under own initiative. Desirable: Knowledge of FX STP Trade processing (Settlement, Fixings, Payment systems etc) Agile Development Practices ( TDD, BDD, Automated Builds, Continuous Integration) / Scrum Methodologies The role Ensure a robust high-performance eFX Distribution Platform that follows best practice in terms of architecture, configuration and capacity planning. Identify areas of improvement and performance tuning to eliminate any bottlenecks Expereince in programming using lock free and no object creation kind of design paradigms Full testing of new versions of software (including Unit, Regression and SI), conducting test plans, analysing results and drawing conclusions with the quant representatives. To work with Financial Engineers, Business representatives and Business Analysts to understand the business needs and design potential solutions. Manage the technical relationship with the external electronic market technology teams and internal development and connectivity teams. Understand and influence components in use at Commerzbank, identify functionality that can be replicated and improved by in-house development. Provide 3rd Line support to existing systems to resolve problems, educate 1st/2nd Line RTB and continually improve the functionality and service levels to the business. Advantage Resourcing is a service driven recruitment consultancy...... click apply for full job details
