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Technical Support Engineer Location: Redhill Contract: Permanent We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role you will be required to work different shifts. Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups. To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate. Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc). Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures To ensure an understanding of all of NSSL s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required Tasks appropriate to the role, as delegated by management The ideal candidate for the Technical Support Engineer role would have: Customer Service and/or Network Operation Experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Ability and willingness to continuously learn and support new systems and services. Inmarsat and/or VSAT operational, service or technical experience Have in depth technical knowledge of at least some of the following customer equipment or management systems Inmarsat Satellite Maritime Customer Equipment. Seatel & T&T VSAT equipment. Inmarsat Land Mobile systems including BGAN s, Iridium and Thuraya & GX Practical experience of IP networking (CCNA/JNCIA etc) Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work Effective communicator with an eye for detail and accurate PC skills Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential. Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude. Well organised with ability to lead a shift by example. Ability to be able achieve SC security clearance For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

1st Line Support Technician - Fareham - Up to 25,000 Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award-winning organisation is committed to helping you achieve your full potential with: A competitive starting salary of up to 25k. Hybrid working - 2 days a week from home. 1st-class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands-on experience with cutting-edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR ICT Degree. OR 12 months of experience in a similar role. Skillset: Competent PC user with strong Microsoft skills. Working knowledge of Microsoft Office 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to (url removed) or call him on (phone number removed) or simply click Apply now! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Regional IT Support Engineer Up to 40,000 Eastleigh HQ - 2-3 Days per Week Provide exemplary first line IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the Region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their lifecycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Knowledge, skills and experience required Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focussed, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer Role: Desktop Support Engineer Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365 Type: Contract, Inside IR35 Location: Warrington (hybrid w/some travel to other sites required) Duration: 3 Months (Initial Duration - extensions applicable) Start Date: ASAP / Urgent Pay Rate: 200 - 255 per day Desktop Support Engineer CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required. The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects. The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed). Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license Role Requirements Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives Managing in-bound support calls and requests via the ticketing system Escalate support issues where required Supporting the onboarding/offboarding process with new devices for the user population Provide desktop support to other UK sites as required Provide support for Office365, Exchange, Active Directory and core infrastructure Required Skills & Experience Demonstrable experience in a 1st / 2nd Line Support environment Adept at providing user-facing support in a Windows environment Exceptional communication and user-facing support skills Experience supporting VIP/C-Suite staff Experience with technologies including Windows 11, Active Directory, Exchange, Office365 Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications Locally based, with flexibility to both work hybrid and travel as requested Possess full, clean UK Driving License and own vehicle For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of software impacts on customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c 32,000 per year (+ 3.5K Shift-Allowance) The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer Service / Network Operations / Technical Engineering experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Previous experience working with the MOD is desirable Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans

Job Title - Senior & Principal Electrical Building Services Engineers ( specialising in Decarbonisation Strategies) Location - Bristol / Cardiff Joining Arup Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. Around the globe, our electrical engineers bring specialist expertise to solutions for buildings, transport infrastructure and energy, water and waste utilities. Our comprehensive services include energy audits, demand assessment, supply and system resilience, utilities consultancy and sustainable electrical engineering design. Whether in commercial property, retail, education, sport, mission-critical facilities, the arts or any market, we meet the creative and commercial demands of designers and developers. Our electrical specialists work seamlessly with mechanical and public health engineers to create complete building services solutions, supported by advanced 3D modelling methods, delivering sustainable, reliable, efficient systems across various building types. Whatever the role or specialism, our people are passionate about what they do, they believe in our values and are happy to come to work every day. And this is why people choose to work here and stay. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity: We are seeking both Senior and Principal Electrical Engineers to join our Building Services Engineering team. You will play a key role in delivering innovative, sustainable, and technically excellent solutions across a wide range of multidisciplinary projects. Working alongside building physicists, sustainability consultants, carbon and energy specialists, and BIM modellers, you will help shape the future of the built environment-supporting our clients in achieving their net zero carbon goals. Your Role In both roles, you will: Lead and contribute to projects from feasibility through to completion across a variety of sectors. Develop and implement decarbonisation strategies for new and existing assets, including life-cycle carbon and cost optioneering assessments. Use and enhance analytical tools and economic models to optimise energy, carbon, and financial performance. Collaborate with internal and external teams to deliver integrated, sustainable design solutions. Contribute to our digital transformation by exploring automation and data-driven design approaches. Senior Engineer Responsibilities As a Senior Engineer, you will: Take ownership of project elements and support delivery across multiple workstreams. Provide technical input and coordinate with multidisciplinary teams. Support junior engineers and contribute to design quality and consistency. Engage with clients and stakeholders to ensure project objectives are met. Principal Engineer Responsibilities As a Principal Engineer, you will: Provide leadership to the MEP team on a portfolio of projects locally, nationally and internationally, having the responsibility of ensuring correct technical approaches are applied to the project and are carried out appropriately to complete the tasks at hand. Lead client engagement, fee proposals, and commercial discussions. Oversee project delivery, resource planning, and team development. Mentor and guide engineers, ensuring high standards of design and innovation. Is this role right for you? We're looking for candidates who bring a strong foundation in electrical building services design, along with a passion for sustainability and innovation. You should have: A degree in Electrical Engineering, Building Services Engineering, or Architectural Engineering plus Chartered Engineer status via a recognised institution such as IET or CIBSE. Proven experience in the design and delivery of electrical systems within complex building projects. A strong track record in developing and implementing decarbonisation strategies, including life-cycle carbon and cost assessments Familiarity with sector-specific regulations, energy performance standards, and low-carbon technologies. Experience working in multidisciplinary teams, ideally with exposure to sustainability, carbon modelling, and digital design tools. For Principal-level role : Demonstrated leadership in project delivery, client engagement, team development, and commercial management Not ready to apply just yet, or have a few questions? Contact Louise Raisbeck (). Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different People, Shared Values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Louise Raisbeck() to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit our Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing Date - 31st July

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We are currently recruiting for a Learning and Operations Lead on a full-time, fixed-term basis until 31st March 2026. We are flexible on the location of this role. The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation. The Job Reporting to the Head of Learning, this role will: Hold operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence Lead the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standards Manage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning content Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives Support the Head of Learning in strategy design and implementation Assume budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly Lead quarterly team updates with both internal and external stakeholders. The Person A professional accountancy qualification holder with relevant work experience in the professional education industry, ideally with international exposure A strong understanding of professional education, preferably in accountancy and a strong technical understanding of ACCA's qualifications Successful prior experience of working in an accountancy teaching role and/or content development role, preferably ACCA courses. A track record of delivering high quality teaching and learning content and successful learning outcomes Excellent and demonstrable track record in agile development of best-in-class digital learning experiences underpinned with commercial and business acumen Experience in leading and motivating people; an interest in developing people whilst managing performance; comfortable achieving results through others - a collaborative team player Experience of cross-functional working and demonstrate good influencing and negotiating skills Experience of formulating strategy and developing and improving structures and processes to enable delivery of the strategy. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 to £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of software impacts on customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.