IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Feb 27, 2026
Full time
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Internal IT Support - 2nd Line Location: Stansted Salary: 45,000 pro rata Duration: 6-month contract Hours: Monday - Friday 8am - 5pm Position for a 2nd line IT Support Administrator to look after employees laptops, Wi-Fi and network issues across the UK via phone and email. With over 100 years of industry expertise and continued year-on-year growth, this established and respected organisation is seeking an Internal IT Support Admin to join their expanding team on a 6 month contract. This is an excellent opportunity to for someone who has a background in 1st line and 2nd line technical support. The successful candidate will be responsible for diagnosing and resolving all hardware and software issues on desktops, laptops and servers. In this role, you will assist with IT projects and upgrades as required. For more information, please click apply and contact Alice Holwell - Reference 4933 , or call (phone number removed) . The Role: Office based (ONLY) Working on hardware and software issues 6 month temporary basis The Candidate: Experience in an IT support or helpdesk environment Knowledge of Windows systems, Microsoft 365 and networking fundamentals Right to work in the UK Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software
Feb 27, 2026
Contractor
Internal IT Support - 2nd Line Location: Stansted Salary: 45,000 pro rata Duration: 6-month contract Hours: Monday - Friday 8am - 5pm Position for a 2nd line IT Support Administrator to look after employees laptops, Wi-Fi and network issues across the UK via phone and email. With over 100 years of industry expertise and continued year-on-year growth, this established and respected organisation is seeking an Internal IT Support Admin to join their expanding team on a 6 month contract. This is an excellent opportunity to for someone who has a background in 1st line and 2nd line technical support. The successful candidate will be responsible for diagnosing and resolving all hardware and software issues on desktops, laptops and servers. In this role, you will assist with IT projects and upgrades as required. For more information, please click apply and contact Alice Holwell - Reference 4933 , or call (phone number removed) . The Role: Office based (ONLY) Working on hardware and software issues 6 month temporary basis The Candidate: Experience in an IT support or helpdesk environment Knowledge of Windows systems, Microsoft 365 and networking fundamentals Right to work in the UK Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software
IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00 Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground: The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person. Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices. System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics). Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it. Why You'll Love It Growth is guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term. Who Are You? The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into IT. As the IT Support Assistant, you will need: Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient. A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software. A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure. If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you. Apply now for a confidential conversation.
Feb 27, 2026
Full time
IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00 Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground: The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person. Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices. System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics). Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it. Why You'll Love It Growth is guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term. Who Are You? The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into IT. As the IT Support Assistant, you will need: Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient. A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software. A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure. If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you. Apply now for a confidential conversation.
ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT Team based in Newcastle upon Tyne. The role suits an individual looking to take the next step in their IT support career in a varied and generalist role in a market leading global consultancy. Duties will include providing on site and remote support for colleagues, troubleshooting hardware and software incidents, request fulfilment and asset management. You will work collaboratively as part of an evolving team supporting the UK Head of IT, coordinating in a collaborative environment. You will need strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish. What you will bring 1 3 years' experience in a 1st line IT Helpdesk or similar support role. Excellent written, verbal and interpersonal skills. A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge. Outstanding problem solving skills. Current driving licence (ROSEN has multiple Newcastle sites). GCSE Maths and English or equivalent at grade 4+ (C or above). Experience of a busy office environment. Documentation creation (e.g., BPN, ITIL frameworks). Familiarity with the M365 ecosystem - MS SharePoint (site design) & MS Excel (Power Query) advantageous. VMware server and client with HorizonView. Understanding or experience of building computers using SCCM. Understanding of basic software packages, installation and licensing. What we offer The role is full time (37.5 hours per week) and permanent. Hybrid working is available, but business support needs mean the role is mainly office based. Competitive salary and benefits package, including 10% pension contribution and bonus eligibility. Excellent training and development opportunities. The role is based at our office on Quorum Park, Newcastle upon Tyne, but you must be willing and able to travel to satellite offices or internationally when required. Please note that we are unable to sponsor non UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK. Who we are The ROSEN Group is a leading global provider of cutting edge solutions in all areas of the integrity process chain. Since its beginnings as a one man business in 1981, ROSEN has grown rapidly and today is a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN's products and services include: Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness. Customised engineering consultancy providing efficient asset integrity management. Production and supply of customised novel products and systems. Market driven, topical state of the art research and development providing "added value" products and services. For more information about the ROSEN Group, go to . Do you have any questions? Samantha Hewitt Recruitment
Feb 23, 2026
Full time
ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT Team based in Newcastle upon Tyne. The role suits an individual looking to take the next step in their IT support career in a varied and generalist role in a market leading global consultancy. Duties will include providing on site and remote support for colleagues, troubleshooting hardware and software incidents, request fulfilment and asset management. You will work collaboratively as part of an evolving team supporting the UK Head of IT, coordinating in a collaborative environment. You will need strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish. What you will bring 1 3 years' experience in a 1st line IT Helpdesk or similar support role. Excellent written, verbal and interpersonal skills. A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge. Outstanding problem solving skills. Current driving licence (ROSEN has multiple Newcastle sites). GCSE Maths and English or equivalent at grade 4+ (C or above). Experience of a busy office environment. Documentation creation (e.g., BPN, ITIL frameworks). Familiarity with the M365 ecosystem - MS SharePoint (site design) & MS Excel (Power Query) advantageous. VMware server and client with HorizonView. Understanding or experience of building computers using SCCM. Understanding of basic software packages, installation and licensing. What we offer The role is full time (37.5 hours per week) and permanent. Hybrid working is available, but business support needs mean the role is mainly office based. Competitive salary and benefits package, including 10% pension contribution and bonus eligibility. Excellent training and development opportunities. The role is based at our office on Quorum Park, Newcastle upon Tyne, but you must be willing and able to travel to satellite offices or internationally when required. Please note that we are unable to sponsor non UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK. Who we are The ROSEN Group is a leading global provider of cutting edge solutions in all areas of the integrity process chain. Since its beginnings as a one man business in 1981, ROSEN has grown rapidly and today is a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN's products and services include: Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness. Customised engineering consultancy providing efficient asset integrity management. Production and supply of customised novel products and systems. Market driven, topical state of the art research and development providing "added value" products and services. For more information about the ROSEN Group, go to . Do you have any questions? Samantha Hewitt Recruitment
Customer Support Technician Background Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. We have ambitious and exciting growth plans and are looking for talented individuals to join us on our journey. The Customer Support Technician Role We are looking for a Customer Support Technician to join our Group Support team. This role provides first line technical support across our Group products, with a particular focus on CARAGON and the services delivered to the corporate dental sector, most notably our associate pay solution. You will work closely with the wider Support and Engineering teams to troubleshoot issues, resolve customer queries, and ensure smooth operation of our systems and integrations. Customer Support Technician Key Responsibilities First-Line Support Provide first line helpdesk support, responding to customer queries promptly and professionally. Troubleshoot and resolve technical issues across CARAGON and Group products, including access issues and data inconsistencies. Identify system errors and support resolution of simple bugs or configuration problems. Investigate and correct inaccurate, missing, or incomplete data entries. Manage updates to templates, configurations, and system settings. Support queries related to file uploads, permissions, access levels, filters, and third party integrations. Escalate complex issues and collaborate with Engineering to resolve them. Assist with project related tasks, including testing new features or updates. Handle general system support tasks and administrative actions as required. Contribute to continuous improvement in support processes and system reliability. Advanced Technical Support (Second Line) Provide second line investigation and resolution for escalated tickets. Troubleshoot issues across various application layers, including: - Data ingestion and ETL workflows - API integrations - Cloud hosted environments - User authentication and access - Reporting and dashboards Reproduce issues, identify root causes, and provide solutions or workarounds. Customer Interaction & Case Management Act as the escalation point for complex issues raised by dental groups. Communicate clearly with customers about investigation steps, next actions, and expected timeframes. Maintain detailed ticket documentation and ensure timely follow up. Technical Analysis & Diagnostics Analyse error logs, data anomalies, and system behaviours to diagnose issues. Liaise with Engineering and Product teams when code level fixes are needed. Support deployment of patches, updates, and configuration changes. Knowledge & Continuous Improvement Contribute to internal knowledge bases and troubleshooting guides. Identify recurring issues and propose improvements to processes or products. Support and mentor 1st Line team members to improve quality of escalations. Systems & Integrations Support integrations with dental practice management systems (e.g., Software of Excellence, Dentally, R4, SFD). Assist in onboarding new dental groups, including data validation and configuration checks. Monitor and troubleshoot scheduled data syncs, API jobs, and automated workflows. Customer Support Technician Skills & Experience Required Essential - 2+ years experience in a 2nd Line or advanced technical support role and/or engineering or technical professional services. - SQL and API experience. - Strong communication skills able to translate technical detail into clear, customer friendly explanations. - Calm under pressure with strong prioritisation skills. - Understanding of clinical workflows, appointment structures, or financial reporting in dental practices (a plus). - Experience in healthcare, dental groups, practice management systems, engineering, or technical services (desirable but not essential). - Strong diagnostic and problem solving skills across software and data environments. Experience with: - SQL querying (ability to read and troubleshoot) - REST APIs and JSON payloads - Log analysis tools - Understanding of cloud platforms (Azure or AWS preferred). Familiarity with ETL processes or data pipelines is an advantage. Experience supporting SaaS applications in a production environment. Additional Information Job type: Home based role (occasional out of hours work may be required to meet business needs). Salary: Competitive + generous benefits Benefits include: Income Protection Life Assurance Enhanced pension Health Cash Plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits via our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application!
Feb 17, 2026
Full time
Customer Support Technician Background Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. We have ambitious and exciting growth plans and are looking for talented individuals to join us on our journey. The Customer Support Technician Role We are looking for a Customer Support Technician to join our Group Support team. This role provides first line technical support across our Group products, with a particular focus on CARAGON and the services delivered to the corporate dental sector, most notably our associate pay solution. You will work closely with the wider Support and Engineering teams to troubleshoot issues, resolve customer queries, and ensure smooth operation of our systems and integrations. Customer Support Technician Key Responsibilities First-Line Support Provide first line helpdesk support, responding to customer queries promptly and professionally. Troubleshoot and resolve technical issues across CARAGON and Group products, including access issues and data inconsistencies. Identify system errors and support resolution of simple bugs or configuration problems. Investigate and correct inaccurate, missing, or incomplete data entries. Manage updates to templates, configurations, and system settings. Support queries related to file uploads, permissions, access levels, filters, and third party integrations. Escalate complex issues and collaborate with Engineering to resolve them. Assist with project related tasks, including testing new features or updates. Handle general system support tasks and administrative actions as required. Contribute to continuous improvement in support processes and system reliability. Advanced Technical Support (Second Line) Provide second line investigation and resolution for escalated tickets. Troubleshoot issues across various application layers, including: - Data ingestion and ETL workflows - API integrations - Cloud hosted environments - User authentication and access - Reporting and dashboards Reproduce issues, identify root causes, and provide solutions or workarounds. Customer Interaction & Case Management Act as the escalation point for complex issues raised by dental groups. Communicate clearly with customers about investigation steps, next actions, and expected timeframes. Maintain detailed ticket documentation and ensure timely follow up. Technical Analysis & Diagnostics Analyse error logs, data anomalies, and system behaviours to diagnose issues. Liaise with Engineering and Product teams when code level fixes are needed. Support deployment of patches, updates, and configuration changes. Knowledge & Continuous Improvement Contribute to internal knowledge bases and troubleshooting guides. Identify recurring issues and propose improvements to processes or products. Support and mentor 1st Line team members to improve quality of escalations. Systems & Integrations Support integrations with dental practice management systems (e.g., Software of Excellence, Dentally, R4, SFD). Assist in onboarding new dental groups, including data validation and configuration checks. Monitor and troubleshoot scheduled data syncs, API jobs, and automated workflows. Customer Support Technician Skills & Experience Required Essential - 2+ years experience in a 2nd Line or advanced technical support role and/or engineering or technical professional services. - SQL and API experience. - Strong communication skills able to translate technical detail into clear, customer friendly explanations. - Calm under pressure with strong prioritisation skills. - Understanding of clinical workflows, appointment structures, or financial reporting in dental practices (a plus). - Experience in healthcare, dental groups, practice management systems, engineering, or technical services (desirable but not essential). - Strong diagnostic and problem solving skills across software and data environments. Experience with: - SQL querying (ability to read and troubleshoot) - REST APIs and JSON payloads - Log analysis tools - Understanding of cloud platforms (Azure or AWS preferred). Familiarity with ETL processes or data pipelines is an advantage. Experience supporting SaaS applications in a production environment. Additional Information Job type: Home based role (occasional out of hours work may be required to meet business needs). Salary: Competitive + generous benefits Benefits include: Income Protection Life Assurance Enhanced pension Health Cash Plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits via our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application!
