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Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Technical Product Manager to join the Apps Platform team. The Apps platform team is responsible for developing native mobile applications which are state of the art, embracing the latest developments in the mobile platforms that they depend on. The Technical Product Manager will assess the technical priorities of the team and set the product roadmap, balancing this with the product-based priorities of the team's stakeholders, the Apps Development team. Partnering with the engineering manager, the Technical Product Manager will report to senior product leadership within the organisation to ensure that the higher-level ambitions are met. This is an ideal opportunity for someone familiar with the Mobile Application market place, aware of upcoming changes and deadlines in the Mobile OS platforms that will form the team's roadmap. About the role Own the product roadmap for our iOS and Android platform team, ensuring alignment with the product development teams. Finding the right trade-offs against product team priorities against building platform capabilities. Collaborate with engineering, data and other stakeholder teams to identify new platform opportunities. Alongside the engineering manager, prioritise the team's work, balancing business requirements, technical needs and UX. Identify upcoming changes in the Mobile OS Platforms that will keep the Guardian's Mobile Apps at the forefront of the mobile landscape. Identify ways in which the Apps Platform team can help deliver value to the end users (app teams) by reducing cognitive load, reducing maintenance overhead, improving security, reliability, and operational excellence. Analyse user data and key performance indicators (KPIs) to identify areas for improvement and measure the impact of platform delivery and its impact on developer experience. Treat internal tools as products, defining users, gathering feedback and sharing successes. About you Extensive experience in technical product management, ideally within digital media, publishing or commercial platforms Proven technical product leadership abilities, including evidence of close partnership with engineering and data teams Excellent stakeholder management and communication skills, capable of influencing across teams and functions Ability to deeply understand engineer pain points Data-informed mindset with experience using performance metrics to guide decision-making Purpose-driven and sympathetic towards Guardian values We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. Thank you for bearing with us during the screening process. The closing date for applications is Monday 31st August 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. We value honesty in your application. AI generated content must not be presented as your own work. Please review our guidance on the use of AI in your application here. Guardian News and Media is proud to be a London Living wage employer. The minimum salary for any full-time role within the organisation is £30,000 per annum. Salary ranges are dependent on skills and experience

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

IT Field Engineer / Support Consultant - Based from home and covering areas across Surrey and South London - Permanent role and paying up to £38,600 inclusive of car allowance - Reputable and award winning MSP An award winning IT service provider is looking for an IT Field Consultant to join their team. The successful candidate will manage their time to provide regular onsite IT support to a range of clients and will cover multiple customer sites across Central London, South West London & Surrey. Duties will include: - Attending planned onsite client visitis - Providing 1st and 2nd line desktop support - Escalate any calls to 3rd line teams - Machine set ups - Support and manage customer issues To be considered for this position you will have need to have the following; - Previous experience in IT Helpdesk, Service Desk or Desktop support - Ability to drive to customer sites in the Surrey/London regions - Good knowledge of core Microsoft technologies including; - Windows OS and Office 365 - Exchange, SharePoint and MS Teams - Active Directory and Windows Server - PC hardware setups

IT Support Engineer Location: Gloucester Salary: Up to £32,000 per annum Position: Permanent, Full-time Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester. This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure. Rather than being limited to service desk support, you'll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems. What you'll do Provide 1st and 2nd Line technical support across a varied customer base Troubleshoot Microsoft 365, Windows and general infrastructure issues Support Microsoft 365 administration, migrations and deployments Work with Microsoft Intune and modern workplace technologies Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity Assist with firewall configuration and troubleshooting Support hardware, telecoms and VoIP environments Take ownership of technical issues through to resolution Complete installations, fixes and project work at customer sites when required Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes You'll work closely with other engineers in an office-based technical team, sharing knowledge and helping deliver reliable support and project work for customers. What we're looking for We're looking for someone who already has a good grounding in IT support and is ready to develop towards a stronger 2nd Line skill set. Ideally, you'll have: Previous experience in a 1st/2nd Line or 2nd Line IT support position Good knowledge of Microsoft 365 administration and support An understanding of Microsoft Intune and modern workplace technologies Good networking fundamentals, including TCP/IP, DNS, DHCP and routers Experience troubleshooting network and connectivity issues An understanding of firewall configuration and troubleshooting Strong general Windows and hardware troubleshooting skills The confidence to investigate unfamiliar technical problems The ability to manage technical tasks and projects through to completion Previous experience working for an MSP or IT services provider would be particularly valuable, although candidates coming from a strong internal IT support environment will also be considered. Microsoft or networking certifications would be beneficial but aren't essential. The opportunity Our client has been delivering IT and technology services for more than 20 years and supports businesses across a broad range of technologies. The environment goes beyond traditional desktop support, with exposure to areas including: Microsoft 365 and Intune Cloud technologies Networking and Wi-Fi Firewalls and connectivity VoIP and telecoms Cyber security PCs, laptops and wider IT hardware Customer installations and infrastructure projects It's an environment that will suit an engineer who enjoys learning, problem-solving and taking ownership, rather than simply escalating anything outside the standard support process. Why join? Salary up to £32,000, depending on experience Broaden your experience across support, networking, cloud and infrastructure Gain greater exposure to Microsoft 365 and modern workplace technologies Work on customer projects rather than being limited to service desk tickets Develop towards a stronger 2nd Line / Senior Support Engineer position Join an established technical business with a varied customer base Work alongside other engineers in a collaborative, office-based environment If you're an IT Support Engineer looking to build your technical skills, take ownership of more challenging issues and gain exposure to project work, we'd be keen to hear from you. Apply now to find out more about the role and the team.

Want to be part of a leading UK property consultancy and B-Corp at the forefront of some of the most dynamic real estate markets in the UK? Do you want to join a sociable team within a highly reputable firm going through an incredible period of growth where you can make a real difference?This is an exciting opportunity for an enthusiastic, personable Associate or Senior Surveyor to become an integral part of the Land and Development Team at Bidwells in Cambridge, who provide a comprehensive consultancy, buying and selling service for landowners and developers across the Eastern Region and beyond. This role will help drive the growth and success of the team, the office, and the business, whilst delivering a 1st class service to clients. What you'll be doing Be a trusted advisor and primary contact for clients, developing strong relationships and engagement, and understanding their requirements and adapting with their changing needs. Run projects autonomously utilising team resources appropriately as well as support on other projects. Projects can include strategic land agreements, immediate land sales, strategic land consultancy and multidisciplined projected incorporating rural, capital markets, planning, and new homes. Provide clients and the head of team with regular updates and share useful insights. Create and implement business development initiatives, such as attending/hosting/speaking/networking at events, directing targeting, network management, site searching, speculative portfolio reviews, building relationships with other agents. Identifying and establishing new opportunities with both new and existing clients and cross selling other Bidwells services. Contribute editorial / original content on development issues for publications, social media, press, and working with the marketing and wider teams to increase exposure as well as help improve other marketing activities and collateral. Be a mentor for all team members and provide guidance and assistance, support training, as well as coach graduates. Help identify team resource issues and opportunities, and support team growth where required. Maintain standards, processes and legal compliance and help drive improvements and efficiencies. About you Ideally MRICS qualified. Previous experience working in a development consultancy role is desirable or having experience of working for house builders and/or promoters would be useful. Solid knowledge of the house building process, and any working knowledge of the Planning system would be beneficial. Proven track record in winning and retaining business/ clients with strong networking and negotiation skills. Strong business management and commercial acumen in particular relating to fee income and profit. A proven team player, with any experience of leadership and line management being an advantage. Strong relationship management, interpersonal and communication skills. Ability to manage resources and prioritise projects on a day-to-day basis. Knowledge of the Eastern Region would be a bonus. Why Bidwells? We're a different kind of business. Whilst we're a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. As a certified B Corporation (B-Corp), we are dedicated to using our business as a force for good, driving innovation, and creating long-term value for our clients, communities, and the environment. What's in it for you Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we're committed to fair pay that reflects the true cost of living. Comprehensive Benefits: Including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more. Professional Development: Continuous learning, study support and promotion opportunities. Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends. Family Friendly: We offer enhanced family leave policies to support individuals close to you. Work-Life Balance: We value your well-being and offer agile working to support it.Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.Recruitment agencies: Bidwells only pay agency fees where we have a signed agreement in place and that agency has been contacted and directed by a member of our Talent Acquisition Team to work on a specific vacancy. We do not pay agency fees when speculative and unsolicited CVs are submitted to Bidwells or any of our employees other than via our Applicant Tracking System and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Bidwells will be deemed evidence of full and unlimited acceptance of this approach.

If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore. This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software. IT Support Engineer Winchester 30,000- 40,000 Fully Onsite The Role This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems. You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure. The role includes: Providing 1st, 2nd and 3rd line support to users across the business. Troubleshooting hardware, software and connectivity issues. Supporting Microsoft 365, Active Directory, Entra ID and Exchange. Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment. Supporting physical and virtual servers, storage, networking and cloud services. Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi. Supporting VOIP telephony through 3CX and mobile devices through Knox MDM. Maintaining printers, copiers, workstations and other IT assets. Carrying out system updates, patching, backups, upgrades and deployments. Monitoring network and system security, including firewalls, antivirus and endpoint protection. Responding to security alerts and investigating incidents. Maintaining IT asset inventories and technical documentation. Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance. You'll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important. What we're looking for You'll need either: At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or Relevant recognised IT certifications. We're looking for someone organised, flexible and self-motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies. The Package Monday to Friday, 8:00am-5:00pm Full-time, permanent position following successful probation 20 day's holiday plus bank holidays Pension available where applicable Occasional travel between sites may be required If you're looking for a hands-on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills A genuine passion for technology and learning Desirable Experience Experience working within a Managed Service Provider (MSP) Understanding of networking fundamentals including DNS, DHCP and TCP/IP Exposure to Microsoft Azure or cloud technologies Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.

We are looking for an enthusiastic IT Support Engineer to provide on-site IT support within a school environment in Croydon. This is an excellent opportunity to work with modern technologies and support a growing IT infrastructure that underpins teaching and learning. Croydon, London £25,000 - £30,000 Key Responsibilities Provide 1st and 2nd line IT support to staff and users. Troubleshoot and resolve hardware, software, and network issues. Administer and maintain the school's IT systems and network. Support PCs, laptops, mobile devices, and audio-visual equipment. Ensure users are kept informed throughout the resolution process. Skills & Experience Experience supporting some of the following technologies: Windows 11 and Microsoft 365 Microsoft Server 2019 / 2022 / 2025 Wired and wireless networks, firewalls, and content filtering PCs, laptops, mobile devices, and AV systems About You Strong customer service and communication skills. Logical problem-solver with a proactive approach. Passionate about technology and helping users of varying technical abilities. Relevant IT qualifications are advantageous. Additional Information Ongoing training and development provided. Applicants must live within a commutable distance of Croydon. An enhanced DBS check will be required for the successful candidate.

Developing clever embedded C and C++ software to support national security applications Based in Tewksbury, this established consultancy provides broad technical expertise in disciplines such as algorithm development, signal processing, RF systems design, FPGA development, and software development for data capture and hardware control. Their clients are typically the UK Government or small companies needing specialist knowledge to complete their own projects. The work is varied and cross-disciplinary in nature. Software is typically developed in C or C++ under Linux, with HTML and TypeScript/JavaScript being used for user interfaces. As a senior consultant, you will be involved throughout the project lifecycle with a high degree of client contact and autonomy over your work. This role would likely suit an experienced C++ developer from the defence sector seeking interesting work without a big-company corporate culture or drawn out project time frames. This role is a great opportunity to build experience and learn new skills while working as part of a supportive and collaborative team. You will need: A 1st or 2.1 in a numerate STEM discipline and strong pre-university grades (A or A at A-levels, or equivalent). A relevant Master's or PhD would be advantageous Excellent communications skills: being confident discussing complex technical concepts with clients and colleagues and proficiency in authoring technical documentation Software engineering skills in C or C++ and Linux. Familiarity with common software engineering tools and best practice are essential. Front end development skills in TypeScript/JavaScript and HTML would be useful. Full right to work in the UK and ability to obtain a higher level UK security clearance. Typically this will require you to have British nationality and to have been resident in the UK for 10 years This role is fully office-based due to the nature of projects, but there is some flexibility on working hours to allow for employees circumstances. A highly competitive salary is on offer to the successful candidate and the benefits package includes a performance-based bonus and an excellent pension scheme. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call (phone number removed) or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27663 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Testing Technician Location: Kettering, UK Salary: Up to £25,000 per annum Hours: 37.5 hours per week The Opportunity An exciting opportunity has arisen for a full-time Testing Technician to join a well-established and respected testing organisation based in Kettering. Working within a specialist furniture flammability laboratory, you will support the testing of furniture and related products against British, European and international standards. This role is ideal for someone who is organised, detail-oriented and enjoys working within a technical environment. The organisation provides testing, consultancy and technical services to manufacturers, suppliers and retailers, helping ensure products meet safety and performance requirements. Key Responsibilities As a Furniture Flammability Technician, your duties will include: Preparing and conditioning samples for testing Carrying out flammability testing in accordance with British, European and international standards Maintaining a clean, safe and organised laboratory environment Planning and coordinating testing schedules to meet customer and business requirements Recording and reporting test results accurately Following laboratory procedures and quality standards at all times About You To be successful in this role, you should have: Essential Requirements GCSEs in Maths, English and Science (Grade C / Grade 5 or above) Strong written and verbal communication skills Good IT skills, including Microsoft Word and Excel The ability to work accurately and meet deadlines Excellent attention to detail and the ability to follow instructions Strong organisational and planning skills Effective time management and scheduling abilities The ability to work independently as well as part of a team A flexible, proactive and positive attitude Desirable Requirements Experience within the furniture industry Previous experience working in a laboratory or regulated testing environment Experience testing consumer products A full, clean UK driving licence Benefits The successful candidate will benefit from: 25 to 30 days annual leave (depending on length of service) Life assurance Group personal pension scheme Income protection scheme Free on-site parking Application Process Closing Date for Applications: 1st September 2026 Stage 1 Interviews: MS Teams interviews will be held on 4th September 2026 Stage 2 Interviews: Face-to-face interviews will be held on 11th September 2026 Apply Now If you are looking to build a career within a technical testing environment and want to join an established organisation that supports quality, innovation and professional development, we'd love to hear from you.

IT Support Technician £30,000 - £38,000 Stoke-on-Trent Office Based "More than just another support role". Some IT support jobs are all about keeping things running This one is about helping shape what's next. You'll join a successful, family-owned engineering group that's grown rapidly over the last few years and is investing heavily in its technology, systems and infrastructure. With multiple businesses coming together under one roof, there's plenty to improve, plenty to learn and genuine opportunities to make your mark. If you're looking for a role where you can grow into infrastructure, projects and, ultimately, a more senior IT position, keep reading. What's in it for you? £30,000 - £38,000 salary Join a growing business where IT is becoming increasingly important Broad exposure across Microsoft 365, Windows, networking, infrastructure and business systems Work alongside trusted external technology partners on exciting improvement projects Clear opportunity to develop into a more senior infrastructure-focused role over time What you'll be doing You'll become the go-to person for day-to-day IT support across the business, helping colleagues with everything from desktop issues and Microsoft 365 through to networking, device management and infrastructure administration. Alongside supporting users, you'll help improve the IT environment. That includes strengthening Microsoft 365, Active Directory and endpoint management, supporting technology projects, improving documentation, and bringing greater structure to the way IT is delivered. You'll also work closely with specialist partners on projects including Microsoft 365 improvements, SharePoint, infrastructure and wider business systems. What you'll bring Experience in a 1st and 2nd line IT support role Good knowledge of Microsoft 365, Windows and Active Directory Experience supporting desktops, laptops and end users Understanding of networking fundamentals A proactive attitude and a genuine desire to keep learning Strong communication skills and an approachable, customer-focused personality Why this role? This isn't an organisation with a large IT department where you'll become just another number. It's a business where you'll be trusted, supported and given the chance to grow alongside the company. Today, you'll be solving problems and supporting users. Tomorrow, you could be leading projects, taking ownership of infrastructure, and helping shape the future of IT across the entire group. Interested? Send your CV to bob com

IT Support Engineer Location: Clacton-on-Sea Salary: Up to £30,000 Type: Full-Time Permanent A growing IT services provider based in Clacton-on-Sea is looking to hire a friendly and motivated 1st Line IT Support Engineer to join its expanding support team. This is an excellent opportunity for someone early in their IT career who is looking to build hands-on experience within a busy MSP environment, working with a wide range of technologies and clients. Key Responsibilities Providing 1st line technical support via phone, email, and remote support tools Logging and managing support tickets Troubleshooting basic hardware, software, printer, and connectivity issues Supporting Microsoft 365 users including password resets and mailbox support Setting up laptops, desktops, and user accounts Escalating more complex issues to senior engineers when required Delivering excellent customer service to end users Skills & Experience Previous IT support experience or IT qualification preferred Basic understanding of Windows operating systems and Microsoft 365 Good communication and customer service skills Eagerness to learn and develop technically Ability to work well within a team environment Full UK driving licence beneficial but not essential What's On Offer Salary up to £30,000 Ongoing training and development Clear progression opportunities into 2nd line support Friendly and supportive team environment Exposure to a variety of technologies and clients Pension and holiday package Ideal for someone looking to grow their IT career within a supportive and fast-growing business.

Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis. Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years' experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment. Due to the location of the office candidates we'll be required to have access to their own transport. Key Responsibilities: Resolving technical issues for clients Act as the first point of contact for users, ensuring a high-level of customer service is maintained at all times Work within agreed SLAs and timescales Support with technical issues such as password resets, user setups, software installations and VPN connectivity Ensure client issues are prioritized at all times Be able to explain technical faults to a non-technical audience Key Experience: Minimum of 1 years' commercial experience in an IT role Experienced providing support to a range of users at all levels Happy acting as the first point of contact for clients, both over the phone and via email Basic networking understanding Exposure to Windows Server and Office365 Active Directory Previous experience of working on PC projects in your spare time would be advantageous This is an excellent opportunity for a keen, enthusiastic and 1st Line Engineer to join a thriving business who are leaders within their field. You will be joining an experienced and knowledgeable team where you will get the opportunity to learn from those around you. CVs are being reviewed, so please apply now for immediate consideration.

Outline of the role: Provide onsite 1st and 2nd line IT support to customers, primarily covering end-user support, M365, endpoint, account and device administration, basic server/network incident triage, security alert and vulnerability/patch status checks, and initial incident response. All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Complex server, network and security design/build activities, SOC operations, and large-scale IT project management are outside the scope of this role and should be escalated to other specialist teams or the relevant vendors as appropriate. Job Description Provide onsite 1st and 2nd line support to customers via face-to-face support, email, telephone, remote access and chat tools. Use he IT support ticketing system to record, manage, update and close support cases in a timely and accurate manner. Support daily administration of Microsoft 365, user accounts, endpoint devices and related IT services within the agreed operational scope with the customer. Perform routine Windows Server administration and initial fault isolation during incidents; escalate complex server issues to other specialist teams or relevant vendors. Perform initial triage for network and server incidents, including basic checks, information gathering and escalation to specialist teams or vendors when required. Support security operations at an operational level, including checking security alerts, vulnerability status and patch status, and assisting with tools Provide first response during security or IT incidents, including initial investigation, containment support, evidence collection and escalation according to the agreed process Support day-to-day IT element configuration and service delivery activities within the customer environment. Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment. Install, configure and test approved software on PCs and mobile devices in accordance with customer and the company's procedures. Support basic testing and deployment of end-user devices, software and IT services; this does not include enterprise IT design or proof-of-concept ownership. Communicate with support vendors and internal specialist teams until case closure where escalation or vendor support is required. Attend operational meetings with the customer when required and maintain a professional working relationship with the customer. Maintain secure operations and keep the working environment tidy and compliant with customer and the company's requirements. Maintain clear documentation for operational procedures, configuration changes, implementation records and support activities. Create reports for the customer and internal manager/director when required. Provide temporary or long-term customer support at their office, if required. Participate in early shift coverage and support outside of normal hours when required. Perform ad hoc tasks assigned by the line manager, provided they are consistent with the agreed operational support scope. Occasional international travel may be required. Requirements: Proven customer service experience in an onsite IT support or helpdesk environment Experience providing 1st and 2nd line support for end users, including PCs, mobile phones, peripherals and standard business applications. Familiarity with Microsoft 365 administration, user/account management and endpoint/device administration. Familiarity with Microsoft Active Directory or Entra ID user administration, Microsoft Windows 11, Microsoft Office, antivirus/endpoint security tools and standard corporate software. Basic knowledge of Windows Server administration and incident triage; advanced design, build or architecture experience is not required. Basic knowledge of network products such as routers, switches and firewalls is advantageous for initial fault isolation and escalation. Awareness of security alert handling, vulnerability/patch status checking and operational tools such as Prisma and Microsoft Defender is advantageous. ITIL Foundation, Microsoft or endpoint support certifications are preferred but not mandatory. Business level written and verbal communication skills in English; Japanese is preferable Business level documentation skills, including meeting minutes, work procedures and customer/internal reports. Strong work ethic, punctuality, time management and reliability. Customer-focused mindset and ability to escalate appropriately to internal specialist teams or relevant vendors Conditions: 1 year contract to start with Salary - £39,000 per annum Working hour - 35 hours per week, Monday to Friday Location - London Competitive benefits - Travel expense (within London), pension, annual leave Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're afraid that due to the high volume of applications we receive, we may not be able to provide feedbacks on individual CVs. Also we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation