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The Role: Temporary Administrator / Customer Care Location: Perth City Centre Hours: 8:30 AM - 4:30 PM Contract: Full-time, Temporary Duration: 3 Months Pay Rate: 14.00 per hour The successful candidate will be required to undertake a Disclosure (DBS) check Are you a professional, customer-focused Administrator ready to take on an exciting new challenge? Office Angels Glasgow is thrilled to be partnering with a dynamic and welcoming team based in the heart of Perth City Centre. About the Role: We're looking for a confident, well-presented individual with a positive attitude to join our client as a Temporary Administrator / Customer Care . In this pivotal front-of-house position, you'll be the first point of contact for visitors and clients, ensuring every interaction reflects professionalism and warmth. You'll also play a key role in supporting the wider team and keeping operations running smoothly. What You'll Be Doing: Maintain a welcoming, well-organised reception area while managing incoming deliveries and mail efficiently. Answer and direct incoming calls efficiently, while delivering great customer service. Log any housing/maintenance repairs required on the in-house system. File and organise company documentation and paperwork. Assist with general administrative duties as required. Communicate clearly with tenants, providing updates and timelines on their home repairs. What We're Looking For: Previous experience in an administrative/facilities/maintenance role. A confident and positive attitude with a strong focus on customer service Proficiency in Microsoft Office, especially Word and Excel Great organisational skills and attention to detail. The ability to prioritise daily tasks and work independently. How to Apply: If you have all of the above experience, we want to hear from you! Please apply by submitting your CV. Why Temp with Office Angels? Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brands Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Statutory Sick Pay in the unfortunate event you find yourself under the weather Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information. This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Company Description At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events click apply for full job details

Are you looking for an Admin position to start in January? Are you keen to join a company with a great culture and team environment? We are seeking an Operations Administrator to join a fantastic Watford-based business from the 12th January. You'll be involved in the day-to-day administration of customer orders, system updates and engineer coordination, working alongside a dynamic team of knowledgeable colleagues who will provide full training and ongoing guidance. This position would suit someone with previous administration experience or a Graduate. This is a temporary role, estimated to last 8-weeks with the possibility of extension. 13.33ph ( 26,000pa equivalent) Monday - Friday 08:30 - 17:00 If you are looking for a role and are free to start on the 12th January, then I would love to speak with you! We will shortlist CVs and conduct interviews for the week commencing 5th January. Duties: Order processing and order status monitoring Assisting with customer enquiries relating to delivery schedules and order progress Scheduling engineers and assigning engineers to jobs Supporting the planning and coordination of deliveries Maintaining and updating customer information on the CRM system Candidate Requirements: Proven experience in Administration or a Graduate High attention to detail and willingness to learn Able to attend their Watford site daily Available to work from 12th January If you're ready to make an impact in a dynamic environment, then I'd love to receive your application! Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

About BoB: Build on Belief s mission is to ensure sure that anyone with lived experience of alcohol or drug problems has a place where they can get on-going peer support from others with similar experience to help them improve their quality of life, health and wellbeing, reintegrate into wider society and benefit the local community. BoB exists to help people at all stages in their lives to overcome the harm caused by their drug or alcohol use. It does this by combatting loneliness, overcoming stigma, introducing people to positive friendship groups, and providing activities that people find meaningful. Job purpose: This is a creative opportunity for someone who wants to make a difference with one of the country s leading Lived Experience Recovery Organisations for individuals who have or have had a substance use disorder. The Innovation, Development Fundraising Manager is a new role within the charity. The purpose of this position is to work with the Senior Leadership Team and other staff members to: Help develop and fund new activities in our existing services. Through the development and modelling of pilot projects, help the SLT with the implementation of our three-year strategy and seek funding through trust and grant foundations for the delivery of the above. Collaborate with the Chief Executive to identify and apply for new funding streams that support the work and growth of the charity and build on our current service delivery. You will seek to develop and diversify the base of supporters and to achieve fundraising targets working with the CEO and SLT, supported by the board of trustees. We want to continue with our local services contracted income but also to develop other income streams, expand our supporter networks and build our sustainability for the future. The successful candidate will also develop and maintain appropriate relationships with trusts, foundations and their representatives, ensuring the highest quality of stewardship and cultivation of a proactive relationship-based approach to seeking new funding opportunities. Working as part of a small leadership team and, reporting to the Chief Executive, you ll capitalise on our success in partnering with some large addiction treatment providers. These have delivered innovative approaches to recovery across London. With this backdrop, we will look to you to develop and deliver successful plans to diversify and optimise our income as well as developing the tools, processes and internal expertise to ensure sustainability. The post holder would have the opportunity of working with a passionate, dedicated small central team, with a positive team spirit. There is a high level of commitment to developing this new area of income generation from management and trustees providing the post holder with the opportunity to excel and meet strategic targets. Responsibilities and main duties: o Work closely with the CEO, Board of Trustees, and others in the leadership team to develop and spearhead delivery of a funding and financial plan that will enable delivery of our mission, strategy 2026-29 and delivering our financial strategic objectives. o Proactively research and develop opportunities from trusts and foundations, developing a funding database and pipeline. o Working with the CEO and service managers, initializing, and developing projects, producing compelling funding proposals and grant applications, initiating prospect meetings, and confidently pitching new funders to successfully convert prospects to funders or donors. o Work with the leadership team and local service managers, and volunteers to fundraise local community support activity in the areas we operate in. o Explore and test new fundraising approaches (such as events and corporate) to further grow and diversify income, o Research and implement the introduction of a suitable CRM system to maintain accurate records of all fundraising activity (including contracted income), providing high quality reports to the leadership team, CEO and trustees, and to develop a data led approach to future fundraising. o Manage and monitor ongoing funder reporting, ensuring that effective records of grant/funding bids and their conditions are kept and strictly adhered to by project leads, and that interim and end of project reporting is completed to a high standard, consulting with project leads where appropriate. o Build and sustain strong relationships with a broad range of funding individuals and organizations, using a wide range of appropriate stewardship approaches to develop and retain their support for Build on Belief. o Stay informed of existing and new fundraising legislation and ensure all fundraising activities are compliant with the Code of Fundraising Practice and all other statutory obligations, maintaining and communicating internal policies as appropriate. o Actively instill an organizational culture of fundraising, ensuring that everyone in the organization, including our trustees, understands and contributes to our fundraising strategy. o Develop a good working knowledge of the charity s activities, our approaches to addiction and recovery and some of the wider evidence base to tackle addiction and dependency to represent BoB authoritatively to supporters and external audiences. Experience o Experience and proven record of soliciting, managing, and securing income from trusts and foundations, corporates, and/or major donors. o Experience of developing successful grant applications and proposals for support to trusts and foundations. o Digital fundraising fluency including experience of using and/or developing a CRM system to support fundraising activities and understanding of digital fundraising approaches. Knowledge o Strong understanding of the current UK charitable funding landscape including excellent knowledge of charitable grant giving organizations. o Knowledge of fundraising best practices, regulation, and policies. Skills and personal attributes o An outstanding written communicator with the ability to absorb and synthesize complex information and translate this into compelling written cases for support. o Excellent interpersonal and relationship management skills with the ability to relate to, influence and persuade internal and external stakeholders at all levels. o Ability to prioritize a demanding workload and a committed approach to achieving results and targets under time pressure. o To learn and evaluate creative approaches and to remain resilient in the face of setbacks. o Well-developed organizational and planning skills, able to develop ideas and concepts into effective action plans and then deliver them. o Strong empathy and commitment to helping those with adverse histories and lifestyles, drawn from their own lived experiences, aspiring to inclusion, diversity, and equity. Benefits Along with a competitive salary and an opportunity to work alongside an inspiring team of people with lived experience, we can offer: o 28 days annual leave (plus bank holidays) o Flexible working and hybrid/home working o Support with training, professional growth and development. o Enhanced statutory benefits. How to apply Please send us your CV with a covering letter by FRIDAY 20th February Recruitment process Stage 1: Application closing date Friday 20th February 2026 by 5pm. Stage 2: Shortlist notification to candidates: w/c 23rd February 2026. Stage 4: Shortlist interviews in person London, Earls Court w/c 2nd March 2026. Stage 6: Notification 9th March 2026. You can let us know as part of your application if you require any adjustments or support through the recruitment process. If you do not exactly fit all the criteria but have relevant experience and passion for the role that could make you a great candidate, we would still love to hear from you. We promote inclusion, diversity and equity throughout our recruitment process and in our workplace. We welcome your application regardless of age, caring responsibilities, disability, ethnicity, gender, gender identity, marriage and civil partnership, religion or belief, sexual orientation and lived experience of addiction.

We are seeking a strategic and forward-thinking professional to join our client's Procurement team as an IT Category Manager . In this role, you will lead the development and execution of end-to-end category plans, identifying key initiatives to maximise commercial value and mitigate risk across the organisation. You will manage a comprehensive portfolio of technology suppliers, ensuring continuous improvement and added value throughout the entire contract life cycle. Leveraging your deep IT market insight, you will act as a primary advisor to internal stakeholders, helping to shape the future of our digital service delivery. Details: Title: Category Manager Salary: 55,000- 66,000 DOE Contract: Permanent, full-time Location: Portsmouth, hybrid working Key responsibilities: Design and implement robust demand and category strategies, engaging with business leads to align procurement with technical requirements. Direct the full sourcing life-cycle including tenders and high-level negotiations to optimise the Total Cost of Ownership. Build and maintain high-trust, influential partnerships with senior internal stakeholders and external vendors. Manage high-impact IT category expenditure, ensuring alignment with corporate objectives and identifying areas of potential strategic risk. Support the ongoing development of procurement best practices, ensuring workflows remain modern, efficient, and effective. Partner with business leaders to achieve cost reductions through technical standardisation, demand aggregation, and tail-spend management. Ensure all sourcing initiatives strictly adhere to industry-specific regulations, statutory obligations, and data protection requirements. Integrate health, safety, and well being standards into all supplier qualification processes and sourcing strategies. What we are looking for: Essential Skills & Experience Skilled at interpreting and presenting complex commercial and contractual data to diverse audiences. Proven experience in a multi-stakeholder environment, working within multi-disciplinary teams to deliver results. Strong resolution and influencing skills with a focus on delivering high-value outcomes. Specific knowledge of IT supply chains in a similar role Desirable Qualifications CIPS or MCIPS qualified, or possessing equivalent transferable expertise. Experience working within regulated procurement frameworks (such as UCR, PCR, or PA23). A high level of proven contractual intuition and business logic. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Registered Building Inspector (Class 2D or above) required to join a national building consultancy in their regional Building Control team. You will play a key role in ensuring safe, compliant construction across a diverse range of commercial and residential projects. The role is based across Yorkshire, the Midlands, or London and the surrounding areas, with the requirement to be within reasonable travel distance of the Leeds, Derby, or Chatham office to attend one day per week. You will be supported in progressing through the registration scale, with access to approved training providers. The role includes: Undertaking site inspections on new-build and conversion schemes to ensure full compliance with Building Regulations. Assessing plans and technical submissions, providing clear, practical and solution-led advice. Effectively managing your workload to deliver a high-quality, responsive service. Accurately recording inspection findings and communicating outcomes using digital systems. Offering ongoing technical guidance to developers, contractors, designers and clients. Developing and maintaining strong, long-term professional relationships within your region. Qualifications BSR Registration (minimum Class 2D). Professional membership: MRICS / MCABE / MCIOB (or equivalent). Experience Demonstrated technical expertise with solid, hands-on inspection experience. Strong communication skills with a collaborative and client-oriented approach. Sound knowledge of relevant legislation and current Building Regulations. The role is paying 50k- 60k plus payment of professional memberships & BSR registration fees, car allowance, pension, healthcare and more.

Job Title: Team Leader Department: TBC Management Responsibility for: 18 Specialist Travel Required : N/A Reports to : ACCM Location: Remote Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Administrative Officer Location: Slough Courts Contract Type: Temporary (Initial contract until end of March 2026) Working Pattern: Full-time Pay rate : 12.36 per hour raising to 13.25 after 12 weeks About the Role As an Administrative Officer , you'll play a key role in ensuring cases progress efficiently through the justice system while delivering outstanding service to court users and colleagues alike. Key Responsibilities Administration Prepare papers and files for courts, tribunals, hearings, and meetings Produce court and tribunal documents Manage photocopying, filing, post handling, and data entry tasks Book and organise meeting rooms, training sessions, and other events Drafting Prepare standard letters, minutes, reports, and notes following set guidelines Operations Clerk civil and family courts and tribunal hearings Support court users, manage listings and rotas, and check case files Handle counter, telephone, and written enquiries Serve court documents, collect fines and fees (including chip & pin transactions) Contribute to team problem-solving, process improvement, and local projects Casework & Quality Control Process court orders, fines, and legal aid documentation Check and verify records, documents, and accounts for accuracy and compliance Assemble information for reports, warrants, and statistical analysis Financial & Statistical Tasks Perform basic financial calculations and prepare reports Reconcile accounts, prepare invoices, and manage small office expenditure Customer Service & Communication Provide excellent, timely, and professional service to the judiciary, magistrates, court users, and legal representatives Give advice on court forms and procedures, ensuring all interactions are helpful and accurate Please apply online Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location : 1 Lochrin Square, Edinburgh (On-site) Hours: Full time, 37.5 Hours per week. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherap, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at (url removed) Have a good trip, and see you soon!

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026 Salary: £25,120 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Admin Assistant Location: Hitchin, Herts Salary: £25k £26k basic Job Type: Permanent, office-based Admin Assistant About our client: Our client is seeking an organised and proactive Admin Assistant to join their team. You will provide vital support across administration, finance, and order fulfilment, helping to ensure smooth day-to-day operations. Training will be provided on the company s ERP systems, so prior experience with them is not required. Admin Assistant Details: 37.5 hours per week with flexible start and finish times between 7:30am 6:00pm Opportunity for extra hours based on business needs Occasional travel may be required (full driving licence essential) Admin Assistant Responsibilities: Provide clerical support to our client s team in Order Fulfilment and Finance Input customer quotations and orders into ERP systems Produce and collate export shipping documentation Assist with Letters of Credit and Bank Guarantees for export invoicing Record production staff timecards and staff attendance Manage DHL dispatches and general office duties Handle calls and assist with visitor arrangements Highlight and resolve problems efficiently as part of the team Admin Assistant What We re Looking For: Good GCSEs in Maths and English; A-levels desirable Proficient in Microsoft Office, with strong Excel skills Strong organisational skills and attention to detail Excellent communication and ability to work with all levels of staff Self-motivated, flexible, and adaptable to changing priorities WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Lettings Administrator Basic salary £27,500 plus bonuses, depending on relevant previous industry experience. Realistic on target earnings of £28,500. Monday to Friday 8.30am to 5.30pm. Please note during a period of initial training for 3 to 4 months the successful candidate will initially operate from Chelmsford. Hybrid working will commence once initial training is completed, depending on relevant experience and how quickly you learn the role, so applicants must be prepared to commute to Chelmsford on a daily basis until such time as your training is deemed complete. This will then become a hybrid role working between the office in Chelmsford, and from home for 1 to 2 days per week. This position would also suit a Lettings Negotiator. Lettings Administrator Preparing tenancy agreements and related paperwork linked to tenancy renewals Booking appointments with tenants for Property Inspections Clerks Processing general enquiries from landlords and tenants Maintaining up-to-date property records on our internal system Providing general administrative support to the tenancy renewals team Process renewal data between Microsoft Excel and own internal software system Assist with preparing Tenancy Notices Manage DocuSign, the digital platform to process landlord/ tenant renewal related paperwork Lettings Administrator Previous or current experience in some capacity in Lettings Proactive "can do" attitude, with exceptional organisational skills and used to working effectively under pressure Excellent communication skills, both written and verbal You will be a personable, team player, with a professional approach Retain a strong attention to detail IT proficient, you will be familiar with MS Office packages and able to learn quickly Lettings Administrator The position would suit someone with a flair for administration and organisation. Lettings Administrator Basic salary £27,500 plus bonuses, depending on relevant previous industry experience. Realistic on target earnings of £28,500. Monday to Friday 8.30am to 5.30pm. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

If you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing people grow in their careers". The company you'll be working for have incredible Company values, visions and goals. They also believe in each individual employee being valued and encouraged to develop their career within this company. Job Title: Helpline Adviser Location: Dover, Kent Training: Training is Monday - Friday 9am - 5pm for 4 weeks and an additional 4 weeks 9am - 5pm on the phone training to ensure the Team Leaders are available to support you with any queries. Hybrid working: This position will be office based during your training, as above. This is then reviewed at 3 months on an individual basis to be able to work from home. Once you've passed your 6 month probationary period a hybrid working pattern is available, 3-4 days working from home, 1-2 days in the office. This is reviewed on an individual basis. Duration: 9 month FTC initially, the role is then made permanent for successful candidates. Start date: April 2026 Salary: 25,710 rising to 28,670 after completing a 6 month probationary period Benefits: 25 days Annual leave + 8 Bank holidays Free parking 8% Employer pension contribution Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Hours: 14 week rota, between the hours of Monday - Friday 8am-8pm, 35 hours a week. No weekends or Bank holidays. Your team: You will work as part of a vibrant and committed team which is expanding in number, to continue the excellent work it does in supporting individuals and families. The advice line plays an integral part in providing advice, guidance, and support via the telephone helpline service. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the process. You will be working in a supportive environment, receiving in-depth training on regulatory standards and procedures as well as committing to good practice. Your key responsibilities as a Helpline Advisor would be to: Efficiently and empathetically handle inbound calls from clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries, offering support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact Work closely with colleagues and other departments within the organisation, to ensure applications for support are dealt with accurately and swiftly Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients Work collaboratively as part of a team to achieve organisational targets and KPI's Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work Skills and experience required; Proven experience providing exemplary customer service skills/background Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines The capability to multitask using multiple systems at once whilst communicating verbally High attention to detail and working systematically particularly in accurate record keeping and timely records High level of motivation, resilience, and emotional intelligence The Recruitment process: This post is subject to a DBS check You'll need to be able to provide documents to show your right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc. Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment. Interview process: 1 Face to face Interview, we'll help you prepare fully. Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Overview: Our Client based in Wolverhampton are now looking to expand their operational support team due to continued growth and rapid expansion. Hours : Monday to Friday 8.45am to 5.00pm Pay Rate: £12.21ph with Weekly Pay Contract: Temporary with the possibility to go Permanent Office Based Working within a Call Centre environment Additional: Full Training Given, free onsite secure parking Key Skills Required: - Excellent Customer Service - Strong Oral and Written Skills - Computer Literate and Proficient with MS Office Programs - Ability to work Independently as well as part of a team Responsibilities: • Responsible for delivering consistent excellent customer service • Responsible for accurate and timely update of all Customer data • Responsible for case managing customer requests and queries in an accurate and timely manner • Responsible for outbound service calls to confirm appointments • Responsible for supporting your team and line manager in delivery of business objectives • Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs • Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs • Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice • Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures

Job Role: Claims Administrator Location: Stirling Hours: Monday to Thursday, 9:00am - 4:30pm, and an early finish at 3:30pm on Fridays. Contract Type: Permanent, Full-time Salary: 27- 29k (Depending on experience) Join a Leading Team as a Claims Administrator! Are you detail-oriented, highly organised, and passionate about delivering exceptional service? Our client is seeking a dedicated Claims Administrator to become an integral part of their administrative team. In this role, you'll manage claims efficiently, ensure accuracy, and provide outstanding support to both internal teams and customers. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity to showcase your skills and build a rewarding career. Key Responsibilities: Efficiently manage and resolve property claims including fire, water and storm damage. Organise and review important documents, such as repair estimates, damage reports, and photographic evidence. Communicate with clients to provide updates and information on their claims and the companies processes. Answer any incoming call effectively, Be the first point of contact for clients, answering any incoming calls and managing the team inbox, responding to any client queries. Coordinate with suppliers and contractors to ensure repairs are scheduled and carried out in a timely manner. Uphold compliance by ensuring all claims comply with company policies and regulatory standards. Meticulously update and maintain client records and keep details reports on all claim's activities and outcomes. What We're Looking For: A background in insurance or claims handling is essential. Excellent written and verbal communication skills. Strong proficiency with Microsoft packages, especially Word and Excel. Meticulous attention to detail and great organisational skills. The ability to collaborate well in a team while also being able to work independently when needed. Our client offers a competitive salary package, opportunities for career growth and development, a pension scheme, and a great work-life balance. The office is conveniently located with on-site parking and accessible by bus. This is an immediately available permanent role with comprehensive handover and supportive training provided. If you are looking for a new challenge and believe you have what it takes to excel in this role, apply today! To find out more please contact Victoria McEwan at (phone number removed) or email (url removed). Don't miss out on this fantastic opportunity to join our client's team and make your mark as a Claims Administrator. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Philanthropy Lead CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all. Context We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement as we roll out our 2026 messaging: Poverty stops with us. As a directorate, we call people to action. We invite members of the movement to: Get help Access the help they need when they are facing or vulnerable to financial crisis. Give financially Have abundant lives which generously share with others. Partner with us Be actively involved in the end to UK poverty as a partner, coach, volunteer or client. Advocate for those in poverty Belong to a shared vision that advocates for those most in need: a local and national movement. Prayerful discipleship Become followers of Jesus, living a life of discipleship where we pray for those in need. We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience. Purpose The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP s major donors is vital for the future expansion of CAP in the UK. Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include: Principle gifts Philanthropy prospecting and development Trusts and Foundations Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners. They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets. Passion Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty. Role Accountabilities: Strategic Implementation & Fundraising Implementation of a strategic plan to significantly increase major donor income. Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities. Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising. Build strong relationships with key internal stakeholders, in order to identify points of engagement and draft appropriate funding bids. Represent CAP at high-level events and conferences to build relationships with potential donors and partners. Major Donor Development Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships. Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors. Develop compelling restricted funding projects to attract major donor investment. Implement a donor recognition program to acknowledge and celebrate major donor support. Philanthropy Team Membership A member of the Philanthropy Team of our Mission and Movement Directorate. Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment. Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals. Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships. Implement robust systems and processes for donor relationship management, data analysis, and performance tracking. Impact & Reporting Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion. Develop compelling narratives and impact reports that effectively communicate the impact of major donor support. Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement. Provide regular updates on fundraising progress to the Head of Philanthropy. Innovation & Best Practices Stay abreast of current trends and best practices in major donor fundraising. Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events. Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions. Champion a culture of continuous learning and improvement within the Philanthropy Team. Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff. Communications & Campaign Management: Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget. Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns. Ensure philanthropy plans align with brand guidelines and fundraising regulations. Measurable Outputs: Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy. Deliver assigned agreed annual income targets for philanthropy which may include: Major Donor income Trusts & foundations income Corporate income Deliver key philanthropy targets including: Number of major donor prospects engaged and converted to a managed relationship % of major donor caseload met Number of trusts applied to Average gift size from major donors Culture: Clearly live out and embrace the cultural values of CAP. Clearly demonstrate a heart and passion for the charity. Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity. Other responsibilities include: Being willing to pray with staff and fully engaged with our Christ-centred culture. Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives. Attendance at CAP staff conferences. Completing all compulsory CAP training within given timescales. This role falls within the scope of the FCA s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules. The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances. Person Education: Essential: HND level or equivalent experience of critical thinking Desirable: A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales). Experience: Essential: Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals. Minimum 3 years of experience in high-value fundraising. Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals. Exceptional interpersonal, communication, and presentation skills. Strong strategic planning, analytical, and problem-solving skills Strong understanding of fundraising best practices and regulatory requirements. Desirable: Experience of managing budgets for projects and campaigns. Knowledge of fundraising databases and CRM systems and Salesforce in particular. Skills/ Abilities: A proven fundraiser who can inspire, influence and deliver results Strong negotiation and influencing skills . click apply for full job details